3Com VCX V7000 IP User Manual

VCX™ Manager’s Telephone Guide

VCX™ V7000 IP Telephony Solution System Release 7.0

Part Number 900-0326-01 Rev AD Published May 2006

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 2006 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov

1995) or FAR portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any

2.101(a) and as

CONTENTS

ABOUT THIS GUIDE

Conventions 8

Figures 8 Related Documentation 9 Comments 10

1 GETTING STARTED

VCX Telephone Overview 12 Initial Voice Mailbox Setup 13 Configuration Options 14 Additional Information Sources 14

2 VCX V7000 MANAGER’S TELEPHONE — MODEL 3103

Telephone Buttons and Controls 16 Access Buttons 19 Status Lights for Access Buttons 20 Feature Options 20 Display Panel Contrast 23

3 BASIC TELEPHONE OPERATION

Logging In to Your Telephone 26

Changing Your Password 27 Answering a Call 28

Answering a

Second Call 29 Making Calls 29

Making Internal Calls 29

Redialing a Call 30

Making External Calls 30

Making a Call to a Remote Office 30

Using Unique Extensions 30 Using Site Codes 31

Class of Service Override 31 Terminating Calls 32 Using the Telephone Display Panel 32 Controlling the Volume 34 Using the Hands Free Feature 35 Using a Headset 35

Returning to the Headset After a Long Delay 36 Putting a Call on Hold 36

Music on Hold 36

Dialing a New Call While on a Call 37

Answering a New Call While on a Call 37 Transferring a Call 37

Unattended Transfer 37

Attended Transfer 38

Serial Transfer 38

Mapped Button Method 38

Serial Transfer Feature Code Method 39 Muting Calls 39 Mute Ringer 39 Activating Do Not Disturb 40

4 FEATURE CODES

Feature Code Overview 44 Feature Codes 44

5 STANDARD FEATURES

Viewing the Call Logs 52 Viewing the User Directory 52 Controlling Caller ID 53

Using the Telephone User Interface 53

Using the VCX User Interface 54 Setting up a Conference Call 54

Unannounced Conference 55 Announced Conference 55 Dropping a conference recipient 55

Camping on a Busy Extension 55 Transferring Your Phone Settings to Another Phone 56 Forwarding Calls to Voice Mail 57 Transferring a Call to Another User’s Voice Mail 58 Call Waiting 58 Speed Dialing 58

Configuring Personal Speed Dial Numbers 59 Editing Personal Speed Dial Numbers 61 Dialing Personal Speed Dial Numbers 61 Dialing System Speed Dial Numbers 62

Call Forwarding 62

Call Forward No Answer 63 Call Forward Busy 63

Call Forward All 64 Call Park 64 Paging 65

Paging a Group 66 Call Pickup 66

Directed Call Pickup 67

Group Call Pickup 67

Call Pickup Interaction With Other Features 67 Silent Monitor and Barge In 68

Monitoring a Call 69

Barging In 70

Blocking Call Monitoring 70 Remote Call Forward 71 Hunt Groups 72

Hunt Group Types 74

Logging In to a Hunt Group 76

Hunt Group Interaction With Other Features 77

Viewing Hunt Group Membership and Status 78

6 USING THE VCX USER INTERFACE

Accessing the VCX User Interface 80 VCX User Interface Overview 80 Enabling Call Forwarding 83 Configuring a Call Coverage Point 85

Assigning Access Button Functions Using the VCX User Interface 86 Enabling Bridged Extensions 86

Bridged Line Interaction with Other Features 88

Do Not Disturb and Bridged Line Calls 89 Hands Free and Bridged Line Calls 90 Call Forward, Forward to Voice Mail, and Bridged Line Calls 90 Call Transfer, Call Conferencing, and Bridged Line Calls 91 Call Park and Bridged Line Calls 91 Call Pickup and Bridged Line Calls 92 Attendant Console and Bridged Line Calls 92 Hunt Groups and Bridged Line Calls 92

Message Waiting Indication and Bridged Line Calls 92 Personal Speed Dial Access Buttons 93 Logging Out 93

7 VCX ATTENDANT CONSOLES — MODEL 3105 AND

COMPLEMENT ATTENDANT

VCX Attendant Console 96

Access Buttons 96 Feature Buttons 96 Printing Labels 98 Attendant Console Status Lights 99

Complement Attendant Software 100

A TELEPHONE INSTALLATION AND MAINTENANCE

Connecting the Telephone 106 Attaching and Adjusting the Articulating Support Bracket 108 Opening the 3105 Attendant Console Label Cover 111 Moving Your Telephone 111 Swapping Telephones 111 Cleaning Your Telephone 112 Troubleshooting Problems 112

INDEX

ABOUT THIS GUIDE

This guide describes how to set up and use 3Com® VCX™ telephones and consoles.

This guide is for users of the following VCX hardware and software:

■ VCX 3103 Manager’s Telephone

■ VCX3105 Attendant Console and PC-based Self-conscious

If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

CAUTION: The 3Com telephone system operates over the Ethernet local area network (LAN), not through a traditional telephone connection. Your telephone is connected to the 3Com system through an RJ45 Ethernet connector instead of through an RJ11 telephone connection. Your telephone will not work unless it is connected correctly.

For information about installing your telephone, see the packing sheet that came in the box with your telephone. The model number is on the underside of the telephone. Contact your administrator if you have questions about your telephone connection.

For information about the voice mail system and features, see the IP

Messaging Module User Guide - 3Com Native Interface or the IP Messaging Module User Guide - Traditional Interface, depending on the

Telephone User Interface (TUI) enabled for your phone.

8 ABOUT THIS GUIDE

Conventions Ta bl e 1 and Table 2 list conventions that are used throughout this guide.

Ta bl e 1 Icons

Icon Type Description

Information note Information about important features or

instructions.

Caution Alerts you to potential loss of data or

potential damage to an application, system, device, or network.

Warning Alerts you to potential personal injury.

Ta bl e 2 Text Conventions

Convention Description

Screen displays This typeface represents information as it appears on the

screen

Commands The word “command” means that you must enter the

command exactly as shown and then press Return or Enter. Commands appear in bold. Example:

To remove the IP address, enter the following command:

SETDefault!0 -IP NETaddr = 0.0.0.0

Words in italics Italics are used to:

■ Emphasize a point.

■ Denote a new term at the place where it is defined in the

text.

Figures This guide provides figures and screen captures that contain sample data.

This data may vary from the data on an installed system.

Comments Send e-mail comments about this guide or about any Voice product

documentation to:

VOICE_Techcomm_comments@3com.com

Include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Example:

VCX Manager’s Telephone Guide System Release 7.0

Part Number 900-0326-01 Rev AD Page 25

Please address all questions regarding the 3Com software to your authorized 3Com coordinator.

GETTING STARTED

This chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone.

This chapter includes the following topics:

■ VCX Telephone Overview

■ Initial Voice Mailbox Setup

■ Configuration Options

■ Additional Information Sources

12 CHAPTER 1: GETTING STARTED

VCX Telephone Overview

Your VCX telephone must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP values, including an IP address, as part of the installation process.

During the installation process, your administrator creates an account for you. This account includes a telephone number and a voice mailbox. Your administrator also assigns a password that associates your telephone number and a voice mailbox with your account.

This chapter assumes that your administrator has either logged you in to your telephone or has given you login instructions.

■ If you are logged in, the Display Panel on your phone shows the

current date and time, and your extension.

■ If you are not logged in, see Logging In to Your Telephone.

This guide describes the features available with your telephone, such as telephone button functions, making and forwarding calls, and speed dialing. In addition, your account includes a voice mailbox. Voicemail features are provided by 3Com IP Messaging software. These features, such as listening to or sending messages, are described in the IP Messaging guide associated with your messaging system. See Additional

Information Sources.

The settings on your telephone, including your extension, personal settings, and system settings, remain the same even when you move your telephone from one Ethernet jack to another, as long as both Ethernet connections are part of the same network.

One of the benefits of a telephone configured with an IP address is portability. Depending on how your administrator has configured the VCX system, you may be allowed to configure another VCX phone in the system to duplicate your primary phone simply by logging in to the other phone using your password (see Transferring Your Phone Settings to

Another Phone).

Your VCX telephone can provide many features. Some of these features are optional. Your administrator determines which features are available for your telephone.

Initial Voice Mailbox Setup 13

Initial Voice Mailbox Setup

When a caller dials your telephone number and you are unable to answer the call, the caller hears a recording and is prompted to leave a message. Before you can listen to messages in your voice mailbox, you must record your name, a personal greeting, and change the default password you use to access your mailbox.

Your administrator will provide you with the default password for initial mailbox access. Typically, the default password is the last 4 digits of your phone number. The first time you access your voice mailbox, the system prompts you to change your password, record your name, and record a personal greeting.

Note that the password you use to access your voice mailbox is not the same password you use to log in to your telephone. When you change the default voicemail password in the following procedure, you do not change the telephone login password.

To initialize your mailbox:

1 Lift the handset. 2 Press the message button on your phone (see the chapter in this guide

that describes the buttons and controls for your particular phone model).

3 At the password prompt, use the keypad to enter your default password.

The voice prompt system describes the initialization process and introduces the Setup Assistant function.

4 Follow the voice prompts to:

a Enter a new password (ask your administrator for password length

requirements; use digits only, * and # are invalid characters).

b Record a name announcement. c Record a personal greeting.

5 Hang up.

14 CHAPTER 1: GETTING STARTED

Configuration Options

Simple VCX telephone operations (for example, making a call, transferring a call, and putting a call on hold) require no configuration. These operations are described in

Many VCX features, however, do require configuration (for example, call forwarding and speed dialing). In general, you can configure these features using one of the following methods:

■ The Telephone User Interface (TUI) is a phone-based interface that

allows you to manage your user account and VCX telephone by entering commands using the telephone keypad. The command used to enable or disable a feature is executed by entering a feature code. Configuration options and prompts are displayed on the telephone Display Panel. See Many options configured through the TUI require entering a feature code.

■ Basic telephone operation, such as making calls and putting a call

on hold, is described in

■ Features that must be configured, such as speed dialing and call

forwarding, are described in

■ Feature codes are described in Chapter 4.

■ The VCX User Interface is a web browser-based application that allows

you to manage your user account and VCX telephone. Most of the options available through this interface are also available through the TUI. See Interface.

Chapter 5 for more information on using the VCX 7000 User

Chapter 5 for more information on using the TUI.

Chapter 3.

Chapter 5.

Additional Information Sources

You may also want to refer to the following documents in the VCX documentation set for additional information:

■ VCX

■ IP Messaging Module User Guide - 3Com Native Interface or the IP

Manager’s Telephone Quick Reference Guide — Provides a

single-sheet reference that describes commonly used Model 3103 telephone features.

Messaging Module User Guide - Traditional Interface — Provides information about the voicemail system and features available on your phone. The Guide you should reference depends on the Telephone User Interface (TUI) enabled on your phone. Ask your administrator for details.

VCX V7000 MANAGER’S

TELEPHONE — MODEL 3103

This chapter describes the buttons, controls, and features on the 3Com®

™

Model 3103 Manager’s Telephone.

VCX

This chapter includes the following topics:

■ Telephone Buttons and Controls

■ Access Buttons

■ Status Lights for Access Buttons

■ Feature Options

16 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103

Telephone Buttons and Controls

Figure 1 shows the buttons and controls on the VCX Model 3103

Manager’s Telephone.

Figure 1 VCX Model 3103 Manager’s Telephone

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1 Message Waiting Indicator (MWI) — When lit, indicates that you have

at least one unreviewed message (voice, e-mail, or fax) in your mailbox. This indicator also flashes when your telephone rings.

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2Display Panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of new messages (voice, e-mail, and fax) that you have in your mailbox. You can also use the display panel to access the following options:

■ Messages — Allows you to access messages stored in your mailbox.

■ Directory — Displays a directory of the people in your organization.

You can search the directory, select a user, and make a call.

■ Call Logs — Displays a list of received, missed, and placed calls. You

can select and return a call, or clear a call from the log.

■ Features — Provides access to features such as call forwarding, call

park, password change, and hunt group login. See for more information.

You can manage items in the Display Panel with the buttons to the right (see 3), the left (see 21), and below (see 19) the panel.

Feature Options

Telephone Buttons and Controls 17

3 Right Buttons — Invoke the action list for a corresponding call. When a

phone call is associated with the button, the button opens or closes a call action list. Scroll through the list and select an action by pressing the corresponding right button or press the Select button (see 6).

When there is a list option (not a call) associated with the button, the button activates the option.

Bottom Right (Advanced Settings) Button — provides users access to configure the phone to the call processor server. Settings include:

■ Set Primary PBX IP — sets the primary IP address of the call

processor server

■ Set Secondary PBX IP — sets the secondary IP address of the call

processor server

■ Set Dialing Domain — sets the dialing domain for your phone. The

default dialing domain is 000.000.000.000.

■ Set My Phone Number — set the phone number for the phone

■ Set My Password — sets the user password

■ Change Login Status — sets the login status associated with the

system.

■ Set External IP — sets the IP address of the Media Gateway for the

external telephone network

■ View Debug Events — used by network administrators

Refer to the VCX System Administrator’s Guide for details on how to use the Advanced Settings feature.

4 Access Buttons — Your administrator assigns default functions for these

buttons and may allow you to reprogram a button’s function (for example, create more personal speed dial buttons). See and Status Lights for Access Buttons.

5 Label Area — Provides space for inserting a label that describes the

function of each Access button. See

6 Select Button — Selects the highlighted item in a list on the Display

Panel.

7 Scroll Buttons (Up, Down, Left, Right) — Moves items up and down

in the Display Panel if there are more than three calls or list items to be displayed. Arrows in the display show if there are more calls or items above or below those displayed.

Printing Labels.

Access Buttons

18 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103

The left and right buttons move you to the top or bottom of a list or move the cursor left or right when you enter data.

8 Release Button — Hangs up the current active call.

9 New Call Button — Initiates a new telephone call. 10 Hold Button — Places a caller on hold. See Putting a Call on Hold. 11 Transfer Button — Sends the currently active call to another telephone.

Transferring a Call.

See

12 Conference Button — Establishes a single call with up to three

additional internal parties, external parties, or both. See

Conference Call.

13 Redial Button — Redials the last telephone number or extension that

you called. See

14 Speaker Button — Enables you to use the speaker phone feature. Press

the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and continue the conversation, pick up the handset.

15 Telephone Key Pad — Enables you to dial calls, enter Feature Codes, or

enter other passwords and numbers required for features.

16 Volume Down — Lowers the volume of the ringer, the speaker, the

handset, or the headset. See

Redialing a Call.

Controlling the Volume.

Setting up a

17 Mute Button — Enables you to prevent callers from hearing what you

are saying during a telephone call, although you can still hear them. See

Muting Calls.

18 Volume Up — Raises the volume of the ringer, the speaker, the handset,

or the headset. See

19 Bottom Soft Buttons — There are four soft buttons that activates the

tabbed command displayed above a corresponding button. The commands change according to context. Possible options include access to messages, directories, call logs, and feature dialogs.

20 Handset 21 Left Line Buttons — There are three line buttons that control the call

displayed beside the corresponding button. Up to three calls can be displayed at one time. Press a left line button to answer an incoming call, rejoin a call on hold, and select it for other action. If there is no call associated with a line button, press it to start a new call.

Controlling the Volume.

Access Buttons 19

Access Buttons Figure 2 shows the 8 Access buttons on the VCX Model 3103 Manager’s

Telephone.

The buttons are assigned default functions (described in the following list) by 3Com. Your administrator can change these defaults and may allow you to reprogram some or all of the button functions. Ask you administrator for more information.

You can view button assignments through the Telephone User Interface (see Feature Options User Interface (see Assigning Access Button Functions Using the VCX

User Interface).

Figure 2 VCX Model 3103 Access Buttons

) or change button assignments through the VCX

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Access buttons have these default settings:

1 Do Not Disturb — Enables the Do Not Disturb feature. See Activating

Do Not Disturb.

2 Call Forward — Allows you to forward calls to different destinations.

Call Forwarding.

See

3 Call Park — Allows you to place a call in a “holding pattern” and retrieve

it from any other telephone in the system. See

4 Personal Speed Dial 1 — See Speed Dialing. 5 Personal Speed Dial 2 6 Personal Speed Dial 3 7 Personal Speed Dial 4 8 Personal Speed Dial 5

Call Park.

20 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103

Status Lights for Access Buttons

Feature Options Your Manager’s phone provides a full range of features. You can access

An Access button that is set up for incoming and outgoing calls indicates the status, as shown in

Ta bl e 3 Status Lights for Access Buttons

If the light is The line is

Off Available for use Steady In use

some of these features (for example, call transfer) by pressing a dedicated button. These features, and basic phone operations such as making and answering calls, are described in

You can access some Manager’s phone features by pressing the Features soft button, as shown in Figure 3 either of the following methods:

1 Press the Features soft button.

2 Enter the three-digit feature code on the keypad (see Feature Codes).

3 Enter any additional values following display panel prompts.

Ta bl e 3.

Chapter 3, Basic Telephone Operation.

. You can then enable a feature using

1 Press the Features soft button.

2 Scroll to the feature by pressing the Scroll Down ( ) button.

3 Press the Select soft button.

4 Enter any additional values following display panel prompts.

Figure 3 Features Soft Button

Feature Options 21

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The following list describes the Manager’s phone features. See Chapter 5,

Standard Features

for detailed information.

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■ Anonymous All— Controls whether your Caller ID (your name and

extension) is shown on the Display Panel of the telephone receiving your call. See

■ Anonymous Next — Restricts Called ID information from displaying

only on the next call that you make.

■ Call Forward All — Allows you to redirect incoming calls to another

destination unconditionally. See

Controlling Caller ID.

Call Forwarding.

■ Call Forward Busy — Allows you redirect incoming calls to another

destination when your phone is busy. See

■ Call Forward No Answer — Allows you redirect incoming calls to

another destination when your phone rings but is not answered. See

Call Forwarding.

■ COS Override — Class of Service (COS) Override allows you to apply

the features of your own 3Com telephone temporarily to another 3Com telephone

■ Do Not Disturb (DND) — Forces incoming calls to go immediately to

the call coverage point set by you or your administrator. See

Do Not Disturb.

on the same local network.

Call Forwarding.

Activating

22 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103

■ Forward to Mail — Forwards incoming calls to your voice mail. See

Forwarding Calls to Voice Mail.

■ Handsfree (toggle) — When enabled, you can use your phone as an

intercom. You can answer handset. When you receive an internal call, your telephone sounds a tone and activates the speaker

■ Hunt Group Login Enabled — When enabled by your administrator,

allows you to log in to, and out of, a Hunt Group. See

■ Last Number Redial — Redials the last telephone number or

extension that you called.

■ Pickup, Directed — Allows you to answer a call ringing on another

specific phone. See

■ Speed Dials: Personal — Allows you to create up to nine internal or

external personal speed dial numbers.

■ Speed Dials: System — Displays commonly used internal or external

speed dial numbers that the system administrator assigns.

■ Supervisory Monitoring — When enabled by your administrator,

this feature allows you to monitor another user’s phone calls. See

Silent Monitor and Barge In.

internal (intercom) calls without picking up the

phone.

Directed Call Pickup.

Hunt Groups.

■ User Configurations — Except for adjusting the display panel

contrast, this feature is for system administrator use only.

■ Version — Displays the current phone software version.

Display Panel Contrast 23

Display Panel Contrast

You can adjust the Display Panel contrast as one of the User Configuration Features.

To adjust the contrast:

1 Press the Features soft button. 2 Scroll to User Configuration and press Select. 3 Scroll to Modify Display and press Select. 4 Press Select to choose Set Contrast. 5 Change contrast using the left and right scroll buttons. 6 Press Exit when you have finished.

Other User Configuration items should only be changed with the advice of your administrator.

24 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103

BASIC TELEPHONE OPERATION

This chapter describes how to use the basic telephone functions available on all VCX telephone models and includes the following topics:

■ Logging In to Your Telephone

■ Answering a Call

■ Making Calls

■ Terminating Calls

■ Using the Telephone Display Panel

■ Controlling the Volume

■ Using the Hands Free Feature

■ Using a Headset

■ Putting a Call on Hold

■ Transferring a Call

■ Muting Calls

■ Mute Ringer

■ Activating Do Not Disturb

26 CHAPTER 3: BASIC TELEPHONE OPERATION

Logging In to Your Telephone

Your administrator assigns an extension (telephone number) and initial password to your phone.

If you hear a dialtone and the Display Panel on your phone shows the date, time, and a telephone extension, you are logged in and can make calls:

Extension: 1001 Feb 17 08:12:00

Note that your administrator initially determines the format for the date and time display. You can change this format (and time zone location of your phone) through the VCX User Interface. See VCX User Interface

Overview and the VCX User Interface online Help.

If you do not hear a dialtone and the Display Panel on your phone shows the following information, you are not logged in and cannot make calls:

Use Program btn to login Logged out from PBX

To log in to your phone:

1 Press the bottom right soft button (Advanced Settings) + 6 (Change

2 Enter your password and press #.

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Logging In to Your Telephone 27

If the password you entered is associated with the phone extension, you are logged in.

If the Display Panel alternately shows the following information, the password you entered is not associated with the phone extension or the extension has not yet been assigned to the phone:

Invalid number/password:

Then:

Unable to contact PBX Logged out from PBX

In this case, use the following steps to log in to your phone:

1 Press the bottom right soft button (Advanced Settings) + 4.

The Display Panel shows:

Local Phone Number:

2 Enter your extension and press #.

If the Display Panel shows a previously assigned number that you want to replace, press the Delete button under the Display Panel to move the cursor back one space. Repeat as necessary and then enter your extension and press #.

Changing Your

Password

The Display Panel shows:

Enter Password:

3 Enter your password and press #.

Alternatively to set a password locally, you can use the Password Stored Locally feature code (434) by entering the bottom right soft button (Advanced Settings) + 5, then enter the password. You can use this method in place of step 1 above. See Chapter 4 feature codes.

You can change your password through the VCX User Interface (see

Chapter 6). This changes your password on the VCX call processor.

However, your password is also stored locally on your telephone. Changing your password through the VCX User Interface does not change the password stored on the phone. You must use the Telephone

for information on

28 CHAPTER 3: BASIC TELEPHONE OPERATION

User Interface (TUI) and change the local password to match the password stored on the call processor by following these steps:

1 Press the bottom right soft button (Advanced Settings) + 5.

The Display Panel shows:

Enter Password:

2 Enter your new password and press #.

The VCX call processor periodically communicates with each VCX telephone. If you change your password through the VCX User Interface but do not change it through the TUI, the VCX call processor detects a password mismatch and logs you out. If this happens, follow steps 1 and 2 to log in.

Answering a Call To answer an incoming call, lift the handset.

Alternatively, you can press the Speaker button. If you have enabled Handsfree Active on Intercom, you can simply speak to answer internal calls.

If your phone includes multiple access lines, press the Access button for the line on which the new call is arriving (the light next to the button will be flashing).

If you have multiple calls, press the left line soft button for the line on which the new call is arriving.

The Display Panel can display up to ten active calls, but only three can be visible on the display. To access active calls that are not visible, use the scroll down button. If the Display Panel contains ten active calls and you have a new incoming call, it is forwarded to your voicemail.

Unanswered calls are sent to either your call coverage point which, by default, is your voice mailbox or your configured call forwarding destination. See Configuring a Call Coverage Point

or Call Forwarding.

Making Calls 29

Answering a

Second Call

On 3Com Manager’s Telephones, when a new call arrives while you are on a call:

1 Press the Left soft button next to the new call on the display. You are

connected to the new call. The current call hangs up.

2 To return to the earlier call, you must redial the number.

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Making Calls This section describes standard dialing features.

The VCX administrator can configure calling restrictions for some, one, or all the phones at a site. These restrictions may limit the outbound calls (external or to another company site) a phone can make. Ask your administrator if any calling restrictions have been implemented on your phone system.

Making Internal Calls To dial an internal call:

1 Pick up the handset. Alternatively, you can press the Speaker button or

press the New Call button. If no call is associated with one of the Left buttons, you can press it to access a new line. You hear the dial tone.

2 Dial the extension. Alternatively, you can use the Display Panel to find and

dial the name of the person whom you want to call in the user directory, call logs, or a speed dial list.

30 CHAPTER 3: BASIC TELEPHONE OPERATION

3 When you complete the call, hang up the handset. If you pressed the

Speaker button, press it again to end the call. Or you can press the Release button.

Redialing a Call To redial a number on a 3Com Manager’s Telephone:

■ Pick up the handset and press Redial to dial the most recent number

that you called.

■ Use the Call Logs on the display panel to redial a recently missed,

answered, or dialed call.

Making External Calls To dial an external call:

1 Pick up the handset. Alternatively, on 3Com Manager’s Telephones, you

can press the Speaker button, or you can press the New Call button. If no call is associated with one of the Left buttons, you can also press it for a new line. You hear the dial tone. If necessary, dial the number required to access an external line (for example, 9). If one of the Access buttons is configured to access an external line directly, you can press that button.

2 Dial the number. Or use the display panel on a 3Com Telephone to scroll

to Placed Calls, Received Calls, or Missed Calls, or a personal or system-wide speed dial number. If you have programmed one of the One-Touch buttons, press that button.

Making a Call to a

Remote Office

3 When you finish speaking, hang up the handset. If you pressed the

Speaker button

You can dial calls between sites in your organization that are separated geographically but that are linked by a Wide Area Network (WAN) connection. Each site must have an VCX system. Typical configurations are described in the next sections.

Using Unique Extensions

In some companies with geographically separated offices, everyone in the entire organization has a unique telephone extension. Whenever you make a call to an extension that is not located at your own site, your VCX system sets up a connection to the VCX system at the other extension’s site.

, press it again to end the call.

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