3Com VCX V7000 User Manual

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Enterprise Management Suite User Guide for VCXTM V7000 Components

VCX™ V7000 IP Telephony Solution

System Release 7.1

Part Number 900-0385-01 Rev AB

Published May 2007

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 2001–2007, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

CONTENTS

ABOUT THIS GUIDE

	Related Documentation	13
	Your Comments 14

1 3COM VCX IP TELEPHONY SERVER
	Installing a License on a VCX Server				15
	Obtaining a License	15
	Copying the License File to the EMS Server						16
	Uploading a License to a VCX Server					16
	Activating a License on a VCX Server					16
	Managing License Files	17
	Viewing License Details		17
	Viewing License Components				18
	Viewing System Information		18
	Creating Backup Configuration Files				19
	Creating a Backup File	19
	Setting the Current Configuration as Baseline						19
	Restoring Backup Configuration Files					20
	Recovering a Failed Restore			21
	Starting and Stopping VCX Services				21
	Golden Template Configuration			22
	Verifying State of the VCX IP Telephony Server						22
	Verifying VCX IP Telephony Server Software Version 22
	VCX IP Telephony Server Identification Tab					23
	Identification Tab Location			23
	Verifying the Type of Office Configured					24

Verifying the Type of Components Installed on a Server 25

Verifying the Amount of Disk Spaced Used on an IP Telephony Server 25 Configuring Date and Time Variables for the IP Telephony Server 25

Configuring the Date of an IP Telephony Server	26
Configuring the Time of an IP Telephony Server	26

	Configuring the Timezone of an IP Telephony Server								26
	Configuring Authorization Station Agents					27
	Adding Authorized Station Agents 27
	Deleting Authorized Station Agents					27
	Enabling and Disabling the Web Provisioning Server (Tomcat)									28
	Rediscovering the IP Telephony Server in EMS						28
	Back-end Server Maintenance			29
	Monitoring XML Accounting Server Activity on the XML Accounting
	Server 29
	Restarting Systems and Services				29
	Reserving and Unreserving the Back-end Server							30
	Updating the Server State			30
	Configuring Replication for the VCX Data Server						31
	Setting Up Replication for a VCX Data Server						31
	Dropping Replication for a VCX Data Server						31
	Checking Replication Status on a VCX Data Server								32
	Deleting Replication Errors on the VCX Data Server								32
	Managing SSH Scripts		32
	RAID Monitoring	33
	UPS Monitoring	33
	Setting Up UPS Master/Slaves				33
	Enabling UPS Monitoring			33
	Viewing UPS Monitoring Information					34
	Viewing UPS Slaves		34

2 CONFIGURING THE VCX DATA SERVER
	VCX Data Server Database Configuration					35
	Changing the VCX Data Server Database Name							35
	Changing the VCX Data Server Database Server Name									35
	Changing the VCX Data Server Database User Name								36
	Changing the VCX Data Server Database User Password									36
	Configuring the VCX Data Server Database Keep Alive Timeout 36
	Configuring the VCX Data Server Client Activity Interval								37
	Configuring VCX Data Server Client Request Threads								37
	Configuring the VCX Data Server Logging Level						37
	Enabling VCX Data Server Packet Tracing					38
	VCX Data Server Configuration Tab Descriptions						38

Tab Location	38
3 Q Protocol Configuration		38
BES Common Configuration		39
BES Common Statistics 39
Flow Control Configuration		40
Identification	40
State 40
VCX Data Server Maintenance		41
Restarting the VCX Data Server 41
Shutting Down the VCX Data Server			41
Verifying the VCX Data Server State			42

3 CONFIGURING THE XML ACCOUNTING SERVER

Configuring the Client Activity Interval				43
Configuring Client Request Threads				43
Configuring the Logging Level			44
XML CDR Configuration		44
XML CDR Control 44
Enabling Packet Tracing		45
XML Accounting Server Configuration Tab Descriptions 46
Tab Location	46
3 Q Protocol Configuration			46
BES Common Configuration			47
BES Common Statistics		47
Flow Control Configuration			48
Identification	48
State 49
Accounting Server Maintenance			49
Restarting the Accounting Server				49
Stopping the Accounting Server				49
Verifying the Accounting Server State 50
QoS Monitoring	50

4 CONFIGURING THE CALL PROCESSOR

Configuring SIP Call Processor	51
Configuring Trusted Endpoints	52
Adding Trusted Endpoints	52

Editing Trusted Endpoints	53
Deleting Trusted Endpoints	53
Verifying Call Processor Version		54
Call Processor Identification Tab		54
Configuring the Back-end Servers			55
Adding Accounting Servers		55
Editing Accounting Server IP Addresses				55
Removing Accounting Servers		56
Adding Authentication Servers			56
Editing Authentication Server IP Addresses					57
Removing Authentication Servers			57
Adding Directory Servers	58
Editing Directory Server IP Addresses				58
Removing Directory Servers		59
Adding VCX Data Servers	59
Editing VCX Data Server IP Addresses				60
Removing VCX Data Servers		60
Enabling or Disabling Accounting Server 60
Enabling or Disabling Authentication Server					61
Enabling or Disabling Directory Server				61
Enabling or Disabling VCX Data Server				61
Monitoring Call Statistics 62
Verifying State of a Call Processor			62
Call Processor Maintenance	63
Restarting the Call Processor		63
Stopping the Call Processor		63
Verifying the Call Processor State			64
QoS Monitoring 64

5 CONFIGURING THE IP MESSAGING SYSTEM

Verifying State of an IP Messaging Server		65
IP Messaging Server Identification Tab		66
Verifying IP Messaging Software Version			66
Verifying Connection to Call Builder Interface			67
Configuring Call Builder Variables	67
Configuring DTMF Payload	67
Configuring RTP 67

	Configuring Dialing Domain of IP Messaging Server								68
	Configuring Call Processors for IP Messaging Server								68
	Configuring SIP Registration			68
	Configuring the Signaling Server				69
	IP Messaging Server Maintenance				69
	Verifying the IP Messaging Server State						69
	Gracefully Stopping the IP Messaging Server							69
	Stopping the IP Messaging Server Hard						70
	Gracefully Restarting the IP Messaging Server							70
	Restarting the IP Messaging Server Hard						70

6 CONFIGURING THE SIP PHONE DOWNLOADER
	Configuring the SIP Phone Downloader					71
	Device Mapping 73
	SIP Phone Downloader Maintenance				74
	Restarting the Application Downloader						74
	Stopping the Application Downloader						74
	Verifying the Application Downloader State							74

7 CONFIGURING THE COMMON AGENT
	Verifying State of the Common Agent					75
	Verifying Common Agent Software Version						76
	Common Agent Identification Tab				76
	Enabling Back-end Server Traps			77
	Configuring Trap Destinations				77
	Enabling Back-end Server Traps				77
	Receiving Traps	78
	Common Agent Maintenance			79
	Restarting the Common Agent				79
	Verifying the Common Agent State					79

8 CONFIGURING THE OS ENTITY
	Verifying State of the O/S		81
	Verifying O/S Software Version			82
	O/S Identification Tab	82
	O/S Entity Maintenance		83

Gracefully Restarting the O/S Entity 83

Verifying the O/S Entity State 83

9UPGRADING AND MAINTAINING VCX SYSTEMS AND COMPONENTS

Maintaining VCX Versions 86
Viewing Installed Versions of VCX 86
Removing an Unused Version of VCX 86
Upgrading VCX Server Software from 7.0 to 7.1	87
Upgrading a Multiple Site Configuration from 7.0 to 7.1		88
Upgrading the VCX IP Telephony Software from 7.0 to 7.1		101
Installing IP Messaging Software Patch Release	102
Installing SIP Phone Downloader and Boot File Software Patch
Releases 103
Upgrading VCX Server Software from 6.0x to 7.0	105
Upgrading a Multiple Site Configuration from 6.0.x to 7.0		106
Upgrading the VCX IP Telephony Software from 6.0x to 7.0		118

Uploading Music on Hold Files 119

Upgrading the IP Messaging Software from 6.0x to 7.0 120

Upgrading the SIP Phone Downloader and Boot File Software from 6.0x to

7.0121

10 USING QOS MONITORING

Overview 123
VCX Call Processor	124
Setting QoS Monitoring Parameters			124
Specifying Phones for QoS Monitoring			124
3Com IP Phones 125
Configuring
3Com IP Phones	125
XML Accounting Server		126
Settings QoS Collection Parameters			126
Viewing Call History		128
Viewing Phone Statistics 128
Viewing Quality Detail Records (QDRs)			128

11 MANAGING MEDIA GATEWAYS

Supported Media Gateways 129

Backing Up and Restoring Media Gateways 129

Creating a Backup File	129
Performing a Restore	130

Upgrading Software 131

INDEX

ABOUT THIS GUIDE

This chapter contains an overview of this guide, lists guide conventions, related documentation, and product compatibility, and describes how to contact Customer Service.

This guide describes how to configure and maintain the following:

■3Com Accounting Server

■3Com Application Downloader

■3Com Authentication Server

■3Com Directory Server

■3Com SIP Call Processor

■3Com SNMP Agent

■3Com VCX Data Server

■IP Messaging System

■UNIX OS Entity

This guide is intended for operators and administrators of the system and assumes you have a thorough understanding of telecommunications, VoIP technology, Linux operating system, Oracle databases, network knowledge, and system administrator privileges.

Release notes are issued with some products. If the information in the release notes differs from the information in this guide, follow the instructions in the release notes.

12 ABOUT THIS GUIDE

Table 1 and Table 2 list conventions that are used throughout this guide.

Table 1	Notice Icons

Icon	Notice Type	Description

	Information note	Information that describes important features or
		instructions
	Caution	Information that alerts you to potential loss of data or
		potential damage to an application, system, or device
	Warning	Information that alerts you to potential personal injury

Table 2 Text Conventions

Convention	Description

Screen displays	This typeface represents information as it appears on the
	screen.

Syntax	The word “syntax” means that you must evaluate the syntax
	provided and then supply the appropriate values for the
	placeholders that appear in angle brackets. Example:
	To enable RIPIP, use the following syntax:
	SETDefault !<port> -RIPIP CONTrol =
	Listen
	In this example, you must supply a port number for <port>.

Commands	The word “command” means that you must enter the
	command exactly as shown and then press Return or Enter.
	Commands appear in bold. Example:
	To remove the IP address, enter the following command:

	SETDefault !0 -IP NETaddr = 0.0.0.0

The words “enter”	When you see the word “enter” in this guide, you must type
and “type”	something, and then press Return or Enter. Do not press
	Return or Enter when an instruction simply says “type.”

Words in italics	Italics are used to:
	■ Emphasize a point.
	■ Denote a new term at the place where it is defined in the
	text.
	■ Identify menu names, menu commands, and software
	button names. Examples:
	From the Help menu, select Contents.
	Click OK.

Your Comments Please send e-mail comments about this guide or any of the 3Com Voice Products documentation and Help systems to:

VOICE_Techpubs_comments@3com.com

Please include the following information with your comments:

■Document title

■Document part number (found on the front page)

■Page number

■Your name and organization (optional)

Example:

Enterprise Management Suite User Guide for VCXTM V7000 Components

Part Number 900-0385-01 Rev AB

Page 25

Please address all questions regarding the 3Com software to your authorized 3Com representative.

3COM VCX IP TELEPHONY

1 SERVER

	This chapter describes how to install a license on a VCX IP Telephony
	Server, and view and configure the features that are associated with the
	VCX IP Telephony Server.

Installing a License	In VCX 7.0 and later, you must install a license to use the VCX IP
on a VCX Server	Telephony Server.
	The license file must be installed after you complete the network
	configuration and service configuration (that is, after you have run the
	vcx-config-network and setup scripts).

Installing a license involves the following steps:

1Obtain the license file.

2Copy the license file to the EMS server.

3Upload the license file.

4Activate the license file.

Obtaining a License To obtain a license file, contact your authorized 3Com representative.

When you request a license file, submit the machine ID for your VCX IP Telephony Server. This machine ID is available from the command line vcx-showmachineid or from the License Info tab in EMS.

16 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Copying the License To copy the license file to the EMS server:

File to the EMS Server

1Place the license file you received from 3Com in the following directory on the EMS server:

<EMS_INSTALL_DIR>/software_upgrades/voice/ActivationKey

2From the EMS client Explorer tree, navigate to 3Com VCX IP Telephony Server.

3From the Properties tab, click License Info.

4In the Planned License File field, click the license file from the drop-down list. The license file you placed in step 1 is listed in the drop-down menu.

5Click Save all.

The license file is copied to the EMS server. Next, upload the file to the VCX server.

Uploading a License To upload the license file to the VCX server: to a VCX Server

1From the Explorer tab, right-click 3Com VCX IP Telephony Server.

2From the pop-up menu, select Licensing and then select

Upload License File.

The license file is uploaded. Next, activate the license file.

Activating a License To activate a license on a VCX server: on a VCX Server

1From the Explorer tab, right-click 3Com VCX IP Telephony Server.

2From the pop-up menu, select Licensing and then select

Activate License Key. The license is activated.

Managing License Files

Managing License	Enterprise Management Suite allows you to view the details and
Files	components of your VCX 7.x license.
	This information is useful for monitoring the status of your license.

Viewing License To view details of an installed license:

Details

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click License Info.

For a description of each field, see Table 3.

Table 3 License Info Tab

Attribute	Description

Customer/AcctNumber	The customer account number associated with the
	activation key.

CustomerAddress	The customer address.

CustomerName	The customer name this activation key was issued to.

ExpiryDate	The VCX license expiry date present in the activation
	key.

IssuerName	The VCX license issuer name for the activation key.

LicenseStatus	The status of the license. This contains the reason code
	for identifying licensing-related failures.

LicenseSystemVersion	The system version the activation key is associated
Number	with.

MachineIdentifier	The VCX license machine identifier present in the
	activation key.

Planned License File	The file containing the planned license file. This file
	must be located in the following directory on the EMS
	server: software_upgrades/voice/ActivationKey

Remaining Grace Period	The remaining time, in hours, the license will be
	available for during the grace period after a license
	expires.

SerialNumber	The VCX license serial number present in the activation
	key.

UpgradeExpiryDate	The VCX license expiry date for software upgrades
	present in the activation key.

18 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Viewing License To view a list of license components:

Components

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click Licensed Components.

A list of components appears. These components vary depending on your license.

Viewing System EMS allows you to view summary information for the VCX IP Telephony

Information Server.

To view summary information:

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click System Info.

A list of attributes appears. For a description of each attribute, see Table 4.

For complete details of each attribute, view the context-sensitive help for each attribute in EMS.

Table 4 System Info Tab

Attribute	Description

RAID Status	The status of RAID.

Site type	The VCX server site type.

System Machine Identifier	The machine identifier reported by the system. This is
	reported independent of the activation key.

System Type	The type of VCX IP telephony server. The Server Type is
	determined by the combination of running software
	components, which affect the features made available
	by the server.

UPS Monitoring Status	The UPS configuration information showing if the VCX
	machine is configured as a master or slave.

Creating Backup Configuration Files

Creating Backup EMS allows you to save the configurations for the IP Telephony Server Configuration Files and IP Messaging server and create backup configuration files. Use these

files to restore the IP Telephony Server and IP Messaging Server to a previous set of configurations.

Backup files contain configuration and backup information for all of the installed applications, as well as server and operating system configuration information. User profiles, voice mails, and database schemas are not backed up.

In addition to creating backup configuration files and performing restores,

EMS allows you to recover from a situation where an attempted restore fails.

Creating a Backup You can save the IP Telephony Server configuration to a backup file. After File you have saved the configuration, you can set the backup file as a

baseline so that you can restore it later.

To save the IP Telephony Server configuration:

1From the Explorer tab, right-click the 3Com VCX IP Telephony Server.

2From the pop-up menu, select Configuration and then select Backup.

The progress is shown in the Job Progress section of the EMS GUI. When the command is finished, the Working icon changes to a Finished icon.

3Click Close.

This file becomes the current, or most recently saved or restored, version. You can set the current version as the baseline version.

Setting the Current	To set the current, or most recently saved or restored, configuration as
Configuration as	the baseline version:
Baseline

1From the Explorer tab, right-click the 3Com VCX IP Telephony Server.

2From the pop-up menu, select Configuration and then select Set baseline to current.

The progress is shown in the Job Progress section of the EMS GUI. When the command is finished, the Working icon changes to a Finished icon.

3Click Close.

This file becomes the baseline version.

To restore the IP Telephony Server configuration, refer to Restoring Backup Configuration Files.

20 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Restoring Backup You can restore the 3Com VCX IP Telephony Server configuration from Configuration Files the last backup (current), the baseline, or the planned backup file.

All VCX services are shut down during a restore. The services are not restarted automatically when the restore is complete. Use EMS to restart VCX services when the restore is finished. See Starting and Stopping VCX Services for instructions.

To restore the 3Com VCX IP Telephony Server configuration:

1From the Explorer tab, right-click the 3Com VCX IP Telephony Server.

2Select the configuration file you want to restore (baseline, current, or planned).

3From the pop-up menu, select Configuration and then select one of the following:

a To restore the configuration to the last saved configuration, select

Restore current.

b To restore the configuration to the saved baseline configuration (refer to Setting the Current Configuration as Baseline), select Restore baseline.

c To restore the configuration to the planned configuration, first select the file, and then select Restore planned.

The progress is shown in the Job Progress section of the EMS GUI. When the restore operation is finished, the Working icon changes to a Finished icon.

4Click Close.

5Restart VCX services. See Starting and Stopping VCX Services for instructions.

Starting and Stopping VCX Services

Recovering a Failed If a configuration restore operation fails for any reason, EMS allows you

Restore to perform a Restore Failure Recovery.

This recovery operation uses a backup file stored on the VCX system to restore the configuration state to exactly where it was before the failed restore operation was launched.

To perform a failure recovery:

1From the Explorer tab, right-click the 3Com VCX IP Telephony Server.

2From the pop-up menu, select Configuration and then select

Restore Failure Recovery.

The progress is shown in the Job Progress section of the EMS GUI. When the recovery is finished, the Working icon changes to a Finished icon.

3Click Close.

Starting and	When you perform a restore, all VCX services are shut down
Stopping VCX	automatically. The services are not restarted automatically when the
Services	restore is complete. This section describes how to restart VCX services
	when a restore is finished, and how to manually stop VCX services.
	CAUTION: The Stop All Services option causes all VCX services (except
	the SNMP agent) to shutdown. Your system will not take any calls when
	you select this option.

To start or stop all VCX services:

1Log into EMS.

2From the Explorer tab, right-click 3Com VCX IP Telephony Server.

3From the pop-up menu, select VCX Services and then select Start All Services. To stop all VCX services, select Stop All Services.

22 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Golden Template Configuring Golden Templates is a feature that is not specific to just VCX Configuration components. For more information on Golden Template configuration,

see the Enterprise Management Suite User Guide.

Verifying State of Use the State tab to view basic statistics for the VCX IP Telephony Server. the VCX IP

Telephony Server

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click State.

4For a description of each field, see Table 5.

Table 5 IP Telephony Serber State Tab

Attribute	Description	Settings

Operational State	Indicates the current operational state.	Read-only

Reserved	Indicates if the object is reserved by another	Read-only
	user.

Reserved by	Indicates who has reserved the object.	Read-only

Usage State	Indicates how busy the resource is.	Read-only
	Active is displayed when working properly.

Verifying VCX IP To verify what the operating system version is:

Telephony Server

Software Version

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click Identification.

4In the Version field, the O/S version is listed.

VCX IP Telephony Server Identification Tab

VCX IP Telephony Use the Identification tab to view basic statistics for the operating system Server such as the software version.

Identification Tab

Identification Tab To view the Identification tab:

Location

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click Identification.

4For a description of each field, see Table 6.

Table 6 IP Messaging Identification Tab

Attribute	Description		Settings

Class	The internal schema className for this		Read-only
	object.

FQN	The fully qualified name of this object. This is		Read-only
	the complete path from the root of all
	objects.

Location	Identified the physical location of the server.		String

Serial Number	Serial Number of the server.		Read-only
	This field is reserved for future use.

Site Type	Identifies what type of office this server is.		Read-only
	1	– unknown
	2	– regional
	3	– branch
	4	– standalone

(continued)

24 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Table 6 IP Messaging Identification Tab

Attribute	Description	Settings

System Type	Identifies the server type based on the	Read-only
	components that are installed and running
	on this server, which affect the features
	made available by the server.
	■ allComponents – both the IP
	Telephony and IP Messaging servers are
	installed
	■ callServer – only the VCX Call
	Processor is installed
	■ dataServer – only the VCX Data Server
	is installed
	■ ipMessagingServer – only the IP
	Messaging server is installed
	■ Softswitch – only the IP Telephony
	server is installed
	■ billingSupportServer – only the
	billing support server is installed
	■ undetermined – cannot determine
	server tye

User Label	A label assign by the user.	String

Vendor	The vendor name of this software.	Read-only

Version	The current version of this software.	Read-only

To view the latest values, click Refresh.

Verifying the Type of To determine if the server is a regional or branch office:

Office Configured

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click Identification.

4From the Site Type field, the office type is listed such as regional or

branch.

vcx-config-network -- wizard

Verifying the Amount of Disk Spaced Used on an IP Telephony Server

Verifying the Type of To determine the type of components installed on a server:

Components Installed on a Server

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click Identification.

4From the System Type field, the type of server is listed, which is used to determine what components are installed. See the Installation and Maintenance Guide for an overview of what components are available with each configuration listed.

Verifying the	This option is useful for monitoring how much space is left on a server for
Amount of Disk	log files, back-ups, and any processes that require disk space. You can
Spaced Used on an	even configure traps to warn you of when disk space is becoming limited
IP Telephony Server	so you know to purge old files and increase space availability.

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click Memory.

4From the Memory Utilization (%) field, the percentage the total amount of space used is listed. If the server has reached 100, there is no more space left on this server.

Configuring Date and Time Variables for the IP Telephony Server

This section provides information on how to configure the timezone, time, and date for an IP Telephony Server. This option can sometimes be used in place of the vcx-config-network --wizard script.

In a VCX system the daylight savings and timezone configuration should only be modified using the vcx-config-network -- wizard tool that is located on the VCX server. Even though it appears the timezone and daylight savings time can be modified using Enterprise Management Suite (EMS), all configurations are not currently supported since you cannot change the daylight savings status (enabled to disabled or vice versa) from the original configuration. Also, not as many timezone options are available in EMS as there are through the

tool.

When using the vcx-config-network -- wizard tool, both the Daylight Savings and Timezone preference are configured at the same time.

26 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Configuring the Date To modify the configured date of an IP Telephony Server: of an IP Telephony

Server

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click Time.

4From the Date field, enter the new date in the DD:MM:YYYY format.

5Click Save All.

Configuring the Time To modify the configured time of an IP Telephony Server: of an IP Telephony

Server

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click Time.

4From the Time field, enter the new time in the HH:MM:SS format. You must use military time (24 hour format).

5Click Save All.

Configuring the To modify the configured timezome of an IP Telephony Server:

Timezone of an IP

Telephony Server

Using the vcx-config-network -- wizard tool is actually preferred if possible since both the Daylight Savings and Timezone preference are configured at the same time.

1Log into EMS.

2From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3From the Properties tab, click Time.

4From the Timezone field, double-click the field and choose a new timezone from the drop-down menu.

5Click Save All.

Configuring Authorization Station Agents

Configuring	For this feature to become available (activated), you must enter the
Authorization	IP addresses of the Authorized Management Stations when prompted during
Station Agents	the installation and initial configuration of the VCX IP Telephony System.
	If at least one IP address is entered, this feature becomes active, and only
	that machine can manage the server. If no IP addresses are configured at
	initial installation, the feature is not enabled (not activated).
	The Authorized Stations table lists which IP addresses the common agent
	accepts SNMP request from. Requests originating from other sources are
	dropped. This is a security feature on the common agent.
Adding Authorized	Authorized station agents can only be added if an authorized station
Station Agents	station agent was added when the IP Telephony Server was initially
	configured. Up to four authorized station agents can be configured.
	To add authorized station agents:

1From the explorer tree in EMS, click on the IP Telephony Server you want to add authorized station agents to.

2From the right-hand pane, click the Authorized Stations tab.

3Click Add.

The Add row to table window appears.

4From the IP field, enter the IP address of the server you want to be allowed as an authorized station agent.

5From the NetMask field, enter the subnet mask IP address of the server.

6Click OK.

The authorized agent is added to the table.

Deleting Authorized To delete an authorized station agents:

Station Agents

1From the explorer tree in EMS, click on the IP Telephony Server you want to delete an authorized station agents from.

2From the right-hand pane, click the Authorized Stations tab.

3Click the row containing the IP address you want to delete.

4Click Delete.

The authorized agent is deleted from the table.

28 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Enabling and	Through EMS you can enable and disable the web provisioning server
Disabling the Web	(Tomcat). When disabled, the administrator cannot access the VCX data
Provisioning Server	server configurables through the web provisioning server.
(Tomcat)	To enable or disable the web provisioning server GUI:
	To enable or disable the web provisioning server GUI:

1From the EMS explorer tree, navigate to the 3Com VCX IP Telephony Server.

2Right-click and select Web Provisioning and then click one of the following depending on whether you need to enable or disable the web provisioning server:

■Enable – click Enable Web Provisioning.

■Disable – click Disable Web Provisioning.

Rediscovering the	After making configuration changes on any of the VCX components,
IP Telephony Server	rediscover the 3Com VCX IP Telephony Server to refresh the
in EMS	configuration MIB values.

To rediscover to 3Com VCX IP Telephony Server in EMS:

1In the explorer tree, right-click the 3Com VCX IP Telephony Server.

2From the pop-up menu, click Rediscover.

The progress is shown in the Job Progress section of the EMS GUI. When the command has completed, the Working icon (it is yellow) changes to a Finished icon (it becomes green).

Back-end Server Maintenance

Back-end Server	This section provides maintenance tasks that are specific to the XML
Maintenance	accounting and VCX data servers.

Monitoring XML The Monitor State command opens the Monitor State window. Use this Accounting Server window to monitor the operational state, usage state, or administration

Activity on the XML state of the accounting server.

Accounting Server

To monitor the activity of the XML accounting server:

1In the explorer tree, right-click the 3COM XML accounting server.

2From the pop-up menu, click Monitor State.

Refer to the Enterprise Management Suite User Guide for more information.

Rediscovering the XML Accounting Server

After making configuration changes on the accounting server, rediscover the 3Com VCX IP Telephony Server to refresh the configuration MIB values.

To rediscover to 3Com VCX IP Telephony Server:

1In the explorer tree, right-click the 3Com VCX IP Telephony Server.

2From the pop-up menu, click Rediscover.

The progress is shown in the Job Progress section of the EMS GUI. When the command has completed, the Working icon (it is yellow) changes to a Finished icon (it becomes green).

Restarting Systems After performing routine maintenance on either the XML accounting and and Services the VCX data servers must be restarted.

To restart the back-end server systems and services:

1From the explorer tree, click the individual component.

2Right-click and select Maintenance, and then click Hard Restart.

30 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Reserving and The Operator Reserve command reserves either the XML accounting or Unreserving the the VCX data servers so that no one else can perform operations on the Back-end Server server except the administrator. The Operator Unreserve command

cancels the reservation.

Reserving Back-end Servers

To reserve the back-end server using EMS:

1In the explorer tree, right-click the individual back-end server.

2From the pop-up menu, click Operator Reserve to reserve the back-end server.

If the back-end server is reserved, check the State tab to see who has reserved the card.

Unreserving Back-end Servers

To unreserve either the XML accounting or the VCX data servers:

1In the explorer tree, right-click the back-end server.

2From the pop-up menu, click Operator Un-reserve to unreserve the back-end server.

Updating the Server Use the State command to update EMS with the current operational State state, usage state, or administration state of the back-end server.

To update the state of either the XML accounting or the VCX data servers:

1In the explorer tree, right-click the back-end server.

2From the pop-up menu, select State and then click Update.

+ 104 hidden pages

Related	These 3Com documents contain additional information about the
Documentation	products in this release that are a part of or support the 3Com
	Convergence Applications Suite.
	The following documents are a part of the VCX IP Telephony Module:
	■	VCX Installation Guide
	■	VCX Maintenance Guide
	■	VCX Administration Guide
	■ VCX Basic Telephone Quick Reference Guide
	■ VCX Business Telephone Quick Reference Guide
	■ VCX Telephone Display Quick Reference Guide
	■ VCX Manager’s Telephone Quick Reference Guide
	■ VCX Basic Telephone Guide
	■ VCX Business Telephone Guide
	■ VCX Manager’s Telephone Guide
	■ VCX Feature Codes for Analog Telephones Quick Reference Guide
	■	VCX Security Guide

3Com VCX V7000 User Manual

ABOUT THIS GUIDE

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Your Comments Please send e-mail comments about this guide or any of the 3Com Voice Products documentation and Help systems to:

Obtaining a License To obtain a license file, contact your authorized 3Com representative.

Managing License Files

Creating Backup Configuration Files

Starting and Stopping VCX Services

VCX IP Telephony Server Identification Tab

Verifying the Amount of Disk Spaced Used on an IP Telephony Server

Configuring Date and Time Variables for the IP Telephony Server

Configuring Authorization Station Agents

Back-end Server Maintenance