3Com VCX V7000 User Manual

Enterprise Management Suite User Guide for VCX Components

VCX™ V7000 IP Telephony Solution System Release 7.1

Part Number 900-0385-01 Rev AB Published May 2007

http://www.3com.com/

V7000

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 2001–2007, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

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If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

CONTENTS

ABOUT THIS GUIDE

Related Documentation 13 Your Comments 14

1 3COM VCX IP TELEPHONY SERVER

Installing a License on a VCX Server 15

Obtaining a License 15 Copying the License File to the EMS Server 16 Uploading a License to a VCX Server 16 Activating a License on a VCX Server 16

Managing License Files 17

Viewing License Details 17

Viewing License Components 18 Viewing System Information 18 Creating Backup Configuration Files 19

Creating a Backup File 19

Setting the Current Configuration as Baseline 19

Restoring Backup Configuration Files 20

Recovering a Failed Restore 21 Starting and Stopping VCX Services 21 Golden Template Configuration 22 Verifying State of the VCX IP Telephony Server 22 Verifying VCX IP Telephony Server Software Version 22 VCX IP Telephony Server Identification Tab 23

Identification Tab Location 23

Verifying the Type of Office Configured 24

Verifying the Type of Components Installed on a Server 25 Verifying the Amount of Disk Spaced Used on an IP Telephony Server 25 Configuring Date and Time Variables for the IP Telephony Server 25

Configuring the Date of an IP Telephony Server 26

Configuring the Time of an IP Telephony Server 26

Configuring the Timezone of an IP Telephony Server 26

Configuring Authorization Station Agents 27

Adding Authorized Station Agents 27

Deleting Authorized Station Agents 27 Enabling and Disabling the Web Provisioning Server (Tomcat) 28 Rediscovering the IP Telephony Server in EMS 28 Back-end Server Maintenance 29

Monitoring XML Accounting Server Activity on the XML Accounting

Server 29

Restarting Systems and Services 29

Reserving and Unreserving the Back-end Server 30

Updating the Server State 30 Configuring Replication for the VCX Data Server 31

Setting Up Replication for a VCX Data Server 31

Dropping Replication for a VCX Data Server 31

Checking Replication Status on a VCX Data Server 32

Deleting Replication Errors on the VCX Data Server 32 Managing SSH Scripts 32 RAID Monitoring 33 UPS Monitoring 33

Setting Up UPS Master/Slaves 33

Enabling UPS Monitoring 33

Viewing UPS Monitoring Information 34

Viewing UPS Slaves 34

2 CONFIGURING THE VCX DATA SERVER

VCX Data Server Database Configuration 35

Changing the VCX Data Server Database Name 35

Changing the VCX Data Server Database Server Name 35

Changing the VCX Data Server Database User Name 36

Changing the VCX Data Server Database User Password 36 Configuring the VCX Data Server Database Keep Alive Timeout 36 Configuring the VCX Data Server Client Activity Interval 37 Configuring VCX Data Server Client Request Threads 37 Configuring the VCX Data Server Logging Level 37 Enabling VCX Data Server Packet Tracing 38 VCX Data Server Configuration Tab Descriptions 38

Tab Location 38 3 Q Protocol Configuration 38 BES Common Configuration 39 BES Common Statistics 39 Flow Control Configuration 40 Identification 40 State 40

VCX Data Server Maintenance 41

Restarting the VCX Data Server 41 Shutting Down the VCX Data Server 41 Verifying the VCX Data Server State 42

3 CONFIGURING THE XML ACCOUNTING SERVER

Configuring the Client Activity Interval 43 Configuring Client Request Threads 43 Configuring the Logging Level 44 XML CDR Configuration 44

XML CDR Control 44 Enabling Packet Tracing 45 XML Accounting Server Configuration Tab Descriptions 46

Tab Location 46

3 Q Protocol Configuration 46

BES Common Configuration 47

BES Common Statistics 47

Flow Control Configuration 48

Identification 48

State 49 Accounting Server Maintenance 49

Restarting the Accounting Server 49

Stopping the Accounting Server 49

Verifying the Accounting Server State 50 QoS Monitoring 50

4 CONFIGURING THE CALL PROCESSOR

Configuring SIP Call Processor 51 Configuring Trusted Endpoints 52

Adding Trusted Endpoints 52

Editing Trusted Endpoints 53

Deleting Trusted Endpoints 53 Verifying Call Processor Version 54 Call Processor Identification Tab 54 Configuring the Back-end Servers 55

Adding Accounting Servers 55

Editing Accounting Server IP Addresses 55

Removing Accounting Servers 56

Adding Authentication Servers 56

Editing Authentication Server IP Addresses 57

Removing Authentication Servers 57

Adding Directory Servers 58

Editing Directory Server IP Addresses 58

Removing Directory Servers 59

Adding VCX Data Servers 59

Editing VCX Data Server IP Addresses 60

Removing VCX Data Servers 60

Enabling or Disabling Accounting Server 60

Enabling or Disabling Authentication Server 61

Enabling or Disabling Directory Server 61

Enabling or Disabling VCX Data Server 61 Monitoring Call Statistics 62 Verifying State of a Call Processor 62 Call Processor Maintenance 63

Restarting the Call Processor 63

Stopping the Call Processor 63

Verifying the Call Processor State 64 QoS Monitoring 64

5 CONFIGURING THE IP MESSAGING SYSTEM

Verifying State of an IP Messaging Server 65 IP Messaging Server Identification Tab 66

Verifying IP Messaging Software Version 66 Verifying Connection to Call Builder Interface 67 Configuring Call Builder Variables 67

Configuring DTMF Payload 67

Configuring RTP 67

Configuring Dialing Domain of IP Messaging Server 68 Configuring Call Processors for IP Messaging Server 68 Configuring SIP Registration 68 Configuring the Signaling Server 69

IP Messaging Server Maintenance 69

Verifying the IP Messaging Server State 69 Gracefully Stopping the IP Messaging Server 69 Stopping the IP Messaging Server Hard 70 Gracefully Restarting the IP Messaging Server 70 Restarting the IP Messaging Server Hard 70

6 CONFIGURING THE SIP PHONE DOWNLOADER

Configuring the SIP Phone Downloader 71 Device Mapping 73 SIP Phone Downloader Maintenance 74

Restarting the Application Downloader 74 Stopping the Application Downloader 74 Verifying the Application Downloader State 74

7 CONFIGURING THE COMMON AGENT

Verifying State of the Common Agent 75 Verifying Common Agent Software Version 76 Common Agent Identification Tab 76 Enabling Back-end Server Traps 77

Configuring Trap Destinations 77 Enabling Back-end Server Traps 77 Receiving Traps 78

Common Agent Maintenance 79

Restarting the Common Agent 79 Verifying the Common Agent State 79

8 CONFIGURING THE OS ENTITY

Verifying State of the O/S 81 Verifying O/S Software Version 82 O/S Identification Tab 82 O/S Entity Maintenance 83

Gracefully Restarting the O/S Entity 83

Verifying the O/S Entity State 83

9 UPGRADING AND MAINTAINING VCX SYSTEMS AND

OMPONENTS

Maintaining VCX Versions 86

Viewing Installed Versions of VCX 86

Removing an Unused Version of VCX 86 Upgrading VCX Server Software from 7.0 to 7.1 87

Upgrading a Multiple Site Configuration from 7.0 to 7.1 88

Upgrading the VCX IP Telephony Software from 7.0 to 7.1 101

Installing IP Messaging Software Patch Release 102

Installing SIP Phone Downloader and Boot File Software Patch

Releases 103 Upgrading VCX Server Software from 6.0x to 7.0 105

Upgrading a Multiple Site Configuration from 6.0.x to 7.0 106

Upgrading the VCX IP Telephony Software from 6.0x to 7.0 118

Uploading Music on Hold Files 119

Upgrading the IP Messaging Software from 6.0x to 7.0 120

Upgrading the SIP Phone Downloader and Boot File Software from 6.0x to

7.0 121

10 USING QOS MONITORING

Overview 123 VCX Call Processor 124

Setting QoS Monitoring Parameters 124

Specifying Phones for QoS Monitoring 124 3Com IP Phones 125

Configuring

3Com IP Phones 125 XML Accounting Server 126

Settings QoS Collection Parameters 126

Viewing Call History 128

Viewing Phone Statistics 128

Viewing Quality Detail Records (QDRs) 128

11 MANAGING MEDIA GATEWAYS

Supported Media Gateways 129 Backing Up and Restoring Media Gateways 129

Creating a Backup File 129 Performing a Restore 130

Upgrading Software 131

INDEX

ABOUT THIS GUIDE

This chapter contains an overview of this guide, lists guide conventions, related documentation, and product compatibility, and describes how to contact Customer Service.

This guide describes how to configure and maintain the following:

■ 3Com Accounting Server

■ 3Com Application Downloader

■ 3Com Authentication Server

■ 3Com Directory Server

■ 3Com SIP Call Processor

■ 3Com SNMP Agent

■ 3Com VCX Data Server

■ IP Messaging System

■ UNIX OS Entity

This guide is intended for operators and administrators of the system and assumes you have a thorough understanding of telecommunications, VoIP technology, Linux operating system, Oracle databases, network knowledge, and system administrator privileges.

Release notes are issued with some products. If the information in the release notes differs from the information in this guide, follow the instructions in the release notes.

12 ABOUT THIS GUIDE

Table 1 and Table 2 list conventions that are used throughout this guide.

Tab le 1 Notice Icons

Icon Notice Type Description

Information note Information that describes important features or

Caution Information that alerts you to potential loss of data or

Warning Information that alerts you to potential personal injury

Tab le 2 Text Conventions

Convention Description

Screen displays This typeface represents information as it appears on the

Syntax The word “syntax” means that you must evaluate the syntax

Commands The word “command” means that you must enter the

The words “enter” and “type”

Words in italics Italics are used to:

instructions

potential damage to an application, system, or device

screen.

provided and then supply the appropriate values for the placeholders that appear in angle brackets. Example:

To enable RIPIP, use the following syntax:

SETDefault !<port> -RIPIP CONTrol = Listen

In this example, you must supply a port number for <port>.

command exactly as shown and then press Return or Enter. Commands appear in bold. Example:

To remove the IP address, enter the following command:

SETDefault !0 -IP NETaddr = 0.0.0.0

When you see the word “enter” in this guide, you must type something, and then press Return or Enter. Do not press Return or Enter when an instruction simply says “type.”

■ Emphasize a point.

■ Denote a new term at the place where it is defined in the

text.

■ Identify menu names, menu commands, and software

button names. Examples:

From the Help menu, select Contents.

Click OK.

Your Comments Please send e-mail comments about this guide or any of the 3Com Voice

Products documentation and Help systems to:

VOICE_Techpubs_comments@3com.com

Please include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Example:

Enterprise Management Suite User Guide for VCX

Part Number 900-0385-01 Rev AB Page 25

Please address all questions regarding the 3Com software to your authorized 3Com representative.

V7000 Components

3COM VCX IP TELEPHONY

Installing a License on a VCX Server

SERVER

This chapter describes how to install a license on a VCX IP Telephony Server, and view and configure the features that are associated with the VCX IP Telephony Server.

In VCX 7.0 and later, you must install a license to use the VCX IP Telephony Server.

The license file must be installed after you complete the network configuration and service configuration (that is, after you have run the vcx-config-network and setup scripts).

Installing a license involves the following steps:

1 Obtain the license file.

2 Copy the license file to the EMS server.

3 Upload the license file.

4 Activate the license file.

Obtaining a License To obtain a license file, contact your authorized 3Com representative.

When you request a license file, submit the machine ID for your VCX IP Telephony Server. This machine ID is available from the command line vcx-showmachineid or from the License Info tab in EMS.

16 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Copying the License

File to the EMS Server

Uploading a License

to a VCX Server

To copy the license file to the EMS server:

1 Place the license file you received from 3Com in the following directory

on the EMS server:

<EMS_INSTALL_DIR>/software_upgrades/voice/ActivationKey

2 From the EMS client Explorer tree, navigate to 3Com VCX IP Telephony

Server.

3 From the Properties tab, click License Info.

4 In the Planned License File field, click the license file from the drop-down

list. The license file you placed in step 1 is listed in the drop-down menu.

5 Click Save all.

The license file is copied to the EMS server. Next, upload the file to the VCX server.

To upload the license file to the VCX server:

1 From the Explorer tab, right-click 3Com VCX IP Telephony Server.

2 From the pop-up menu, select Licensing and then select

Upload License File.

Activating a License

on a VCX Server

The license file is uploaded. Next, activate the license file.

To activate a license on a VCX server:

1 From the Explorer tab, right-click 3Com VCX IP Telephony Server.

2 From the pop-up menu, select Licensing and then select

Activate License Key.

The license is activated.

Managing License Files 17

Managing License Files

Viewing License

Details

Enterprise Management Suite allows you to view the details and components of your VCX 7.x license.

This information is useful for monitoring the status of your license.

To view details of an installed license:

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click License Info.

For a description of each field, see Ta bl e 3

Tab le 3 License Info Tab

Attribute Description

Customer/AcctNumber The customer account number associated with the

CustomerAddress The customer address.

CustomerName The customer name this activation key was issued to.

ExpiryDate The VCX license expiry date present in the activation

IssuerName The VCX license issuer name for the activation key.

LicenseStatus The status of the license. This contains the reason code

LicenseSystemVersion Number

MachineIdentifier The VCX license machine identifier present in the

Planned License File The file containing the planned license file. This file

Remaining Grace Period The remaining time, in hours, the license will be

SerialNumber The VCX license serial number present in the activation

UpgradeExpiryDate The VCX license expiry date for software upgrades

activation key.

key.

for identifying licensing-related failures.

The system version the activation key is associated with.

activation key.

must be located in the following directory on the EMS server: software_upgrades/voice/ActivationKey

available for during the grace period after a license expires.

key.

present in the activation key.

18 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Viewing License

Components

Viewing System Information

To view a list of license components:

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click Licensed Components.

A list of components appears. These components vary depending on your license.

EMS allows you to view summary information for the VCX IP Telephony Server.

To view summary information:

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click System Info.

A list of attributes appears. For a description of each attribute, see

Ta bl e 4

For complete details of each attribute, view the context-sensitive help for each attribute in EMS.

Tab le 4 System Info Tab

Attribute Description

RAID Status The status of RAID.

Site type The VCX server site type.

System Machine Identifier The machine identifier reported by the system. This is

reported independent of the activation key.

System Type The type of VCX IP telephony server. The Server Type is

determined by the combination of running software components, which affect the features made available by the server.

UPS Monitoring Status The UPS configuration information showing if the VCX

machine is configured as a master or slave.

Creating Backup Configuration Files 19

Creating Backup Configuration Files

Creating a Backup

File

EMS allows you to save the configurations for the IP Telephony Server and IP Messaging server and create backup configuration files. Use these files to restore the IP Telephony Server and IP Messaging Server to a previous set of configurations.

Backup files contain configuration and backup information for all of the installed applications, as well as server and operating system configuration information. User profiles, voice mails, and database schemas are not backed up.

In addition to creating backup configuration files and performing restores, EMS allows you to recover from a situation where an attempted restore fails.

You can save the IP Telephony Server configuration to a backup file. After you have saved the configuration, you can set the backup file as a baseline so that you can restore it later.

To save the IP Telephony Server configuration:

1 From the Explorer tab, right-click the 3Com VCX IP Telephony Server.

2 From the pop-up menu, select Configuration and then select Backup.

The progress is shown in the Job Progress section of the EMS GUI. When the command is finished, the Working icon changes to a Finished icon.

3 Click Close.

Setting the Current

Configuration as

Baseline

This file becomes the current, or most recently saved or restored, version. You can set the current version as the baseline version.

To set the current, or most recently saved or restored, configuration as the baseline version:

1 From the Explorer tab, right-click the 3Com VCX IP Telephony Server.

2 From the pop-up menu, select Configuration and then select Set baseline

to current.

The progress is shown in the Job Progress section of the EMS GUI. When the command is finished, the Working icon changes to a Finished icon.

3 Click Close.

This file becomes the baseline version.

To restore the IP Telephony Server configuration, refer to Restoring

Backup Configuration Files.

20 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Restoring Backup

Configuration Files

You can restore the 3Com VCX IP Telephony Server configuration from the last backup (current), the baseline, or the planned backup file.

All VCX services are shut down during a restore. The services are not restarted automatically when the restore is complete. Use EMS to restart VCX services when the restore is finished. See Starting and Stopping VCX

Services for instructions.

To restore the 3Com VCX IP Telephony Server configuration:

1 From the Explorer tab, right-click the 3Com VCX IP Telephony Server.

2 Select the configuration file you want to restore (baseline, current, or

planned).

3 From the pop-up menu, select Configuration and then select one of the

following:

a To restore the configuration to the last saved configuration, select

Restore current.

b To restore the configuration to the saved baseline configuration (refer

to Setting the Current Configuration as Baseline

), select Restore

baseline.

c To restore the configuration to the planned configuration, first select

the file, and then select Restore planned.

The progress is shown in the Job Progress section of the EMS GUI. When the restore operation is finished, the Working icon changes to a Finished icon.

4 Click Close.

5 Restart VCX services. See Starting and Stopping VCX Services

for

instructions.

Starting and Stopping VCX Services 21

Recovering a Failed

Restore

Starting and Stopping VCX Services

If a configuration restore operation fails for any reason, EMS allows you to perform a Restore Failure Recovery.

This recovery operation uses a backup file stored on the VCX system to restore the configuration state to exactly where it was before the failed restore operation was launched.

To perform a failure recovery:

1 From the Explorer tab, right-click the 3Com VCX IP Telephony Server.

2 From the pop-up menu, select Configuration and then select

Restore Failure Recovery.

The progress is shown in the Job Progress section of the EMS GUI. When the recovery is finished, the Working icon changes to a Finished icon.

3 Click Close.

When you perform a restore, all VCX services are shut down automatically. The services are not restarted automatically when the restore is complete. This section describes how to restart VCX services when a restore is finished, and how to manually stop VCX services.

CAUTION: The Stop All Services option causes all VCX services (except the SNMP agent) to shutdown. Your system will not take any calls when you select this option.

To start or stop all VCX services:

1 Log into EMS.

2 From the Explorer tab, right-click 3Com VCX IP Telephony Server.

3 From the pop-up menu, select VCX Services and then select Start All Services.

To stop all VCX services, select Stop All Services.

22 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Golden Template Configuration

Verifying State of the VCX IP Telephony Server

Configuring Golden Templates is a feature that is not specific to just VCX components. For more information on Golden Template configuration, see the Enterprise Management Suite User Guide.

Use the State tab to view basic statistics for the VCX IP Telephony Server.

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click State.

4 For a description of each field, see Tab l e 5

Tab le 5 IP Telephony Serber State Tab

Attribute Description Settings

Operational State Indicates the current operational state. Read-only

Reserved Indicates if the object is reserved by another

user.

Reserved by Indicates who has reserved the object. Read-only

Usage State Indicates how busy the resource is.

Active is displayed when working properly.

Read-only

Verifying VCX IP Telephony Server Software Version

To verify what the operating system version is:

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click Identification.

4 In the Version field, the O/S version is listed.

VCX IP Telephony Server Identification Tab 23

VCX IP Telephony Server Identification Tab

Identification Tab

Location

Use the Identification tab to view basic statistics for the operating system such as the software version.

To view the Identification tab:

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click Identification.

4 For a description of each field, see Tab l e 6

Tab le 6 IP Messaging Identification Tab

Attribute Description Settings

Class The internal schema className for this

object.

FQN The fully qualified name of this object. This is

the complete path from the root of all objects.

Location Identified the physical location of the server. String

Serial Number Serial Number of the server.

This field is reserved for future use.

Site Type Identifies what type of office this server is.

1 – unknown

2 – regional

3 – branch

4 – standalone

(continued)

Read-only

24 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Tab le 6 IP Messaging Identification Tab

Attribute Description Settings

System Type Identifies the server type based on the

User Label A label assign by the user. String

Vendor The vendor name of this software. Read-only

Version The current version of this software. Read-only

Read-only components that are installed and running on this server, which affect the features made available by the server.

■ allComponents – both the IP

Telephony and IP Messaging servers are installed

■ callServer – only the VCX Call

Processor is installed

■ dataServer – only the VCX Data Server

is installed

■ ipMessagingServer – only the IP

Messaging server is installed

■ Softswitch – only the IP Telephony

server is installed

■ billingSupportServer – only the

billing support server is installed

■ undetermined – cannot determine

server tye

Verifying the Type of

Office Configured

To view the latest values, click Refresh.

To determine if the server is a regional or branch office:

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click Identification.

4 From the Site Type field, the office type is listed such as

branch.

regional or

Verifying the Amount of Disk Spaced Used on an IP Telephony Server 25

Verifying the Type of

Components Installed

on a Server

Verifying the Amount of Disk Spaced Used on an IP Telephony Server

To determine the type of components installed on a server:

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click Identification.

4 From the System Type field, the type of server is listed, which is used to

determine what components are installed. See the Installation and Maintenance Guide for an overview of what components are available

with each configuration listed.

This option is useful for monitoring how much space is left on a server for log files, back-ups, and any processes that require disk space. You can even configure traps to warn you of when disk space is becoming limited so you know to purge old files and increase space availability.

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click Memory.

4 From the Memory Utilization (%) field, the percentage the total amount

of space used is listed. If the server has reached 100, there is no more space left on this server.

Configuring Date and Time Variables for the IP Telephony Server

This section provides information on how to configure the timezone, time, and date for an IP Telephony Server. This option can sometimes be used in place of the

In a VCX system the daylight savings and timezone configuration should only be modified using the located on the VCX server. Even though it appears the timezone and daylight savings time can be modified using Enterprise Management Suite (EMS), all configurations are not currently supported since you cannot change the daylight savings status (enabled to disabled or vice versa) from the original configuration. Also, not as many timezone options are available in EMS as there are through the

vcx-config-network -- wizard tool.

When using the Savings and Timezone preference are configured at the same time.

vcx-config-network --wizard script.

vcx-config-network -- wizard tool that is

vcx-config-network -- wizard tool, both the Daylight

26 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Configuring the Date

of an IP Telephony

Server

Configuring the Time

of an IP Telephony

Server

To modify the configured date of an IP Telephony Server:

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click Time.

4 From the Date field, enter the new date in the

DD:MM:YYYY format.

5 Click Save All.

To modify the configured time of an IP Telephony Server:

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click Time.

4 From the Time field, enter the new time in the

HH:MM:SS format. You

must use military time (24 hour format).

5 Click Save All.

Configuring the

Timezone of an IP

Telephony Server

To modify the configured timezome of an IP Telephony Server:

Using the

vcx-config-network -- wizard tool is actually preferred if

possible since both the Daylight Savings and Timezone preference are configured at the same time.

1 Log into EMS.

2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server.

3 From the Properties tab, click Time.

4 From the Timezone field, double-click the field and choose a new

timezone from the drop-down menu.

5 Click Save All.

Configuring Authorization Station Agents 27

Configuring Authorization Station Agents

Adding Authorized

Station Agents

For this feature to become available (activated), you must enter the IP addresses of the Authorized Management Stations when prompted during the installation and initial configuration of the VCX IP Telephony System.

If at least one IP address is entered, this feature becomes active, and only that machine can manage the server. If no IP addresses are configured at initial installation, the feature is not enabled (not activated).

The Authorized Stations table lists which IP addresses the common agent accepts SNMP request from. Requests originating from other sources are dropped. This is a security feature on the common agent.

Authorized station agents can only be added if an authorized station station agent was added when the IP Telephony Server was initially configured. Up to four authorized station agents can be configured.

To add authorized station agents:

1 From the explorer tree in EMS, click on the IP Telephony Server you want

to add authorized station agents to.

2 From the right-hand pane, click the Authorized Stations tab.

3 Click Add.

The Add row to table window appears.

Deleting Authorized

Station Agents

4 From the IP field, enter the IP address of the server you want to be

allowed as an authorized station agent.

5 From the NetMask field, enter the subnet mask IP address of the server.

6 Click OK.

The authorized agent is added to the table.

To delete an authorized station agents:

1 From the explorer tree in EMS, click on the IP Telephony Server you want

to delete an authorized station agents from.

2 From the right-hand pane, click the Authorized Stations tab.

3 Click the row containing the IP address you want to delete.

4 Click Delete.

The authorized agent is deleted from the table.

28 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Enabling and Disabling the Web Provisioning Server (Tomcat)

Rediscovering the IP Telephony Server in EMS

Through EMS you can enable and disable the web provisioning server (Tomcat). When disabled, the administrator cannot access the VCX data server configurables through the web provisioning server.

To enable or disable the web provisioning server GUI:

1 From the EMS explorer tree, navigate to the 3Com VCX IP Telephony

Server.

2 Right-click and select Web Provisioning and then click one of the

following depending on whether you need to enable or disable the web provisioning server:

■ Enable – click Enable Web Provisioning.

■ Disable – click Disable Web Provisioning.

After making configuration changes on any of the VCX components, rediscover the 3Com VCX IP Telephony Server to refresh the configuration MIB values.

To rediscover to 3Com VCX IP Telephony Server in EMS:

1 In the explorer tree, right-click the 3Com VCX IP Telephony Server.

2 From the pop-up menu, click Rediscover.

The progress is shown in the Job Progress section of the EMS GUI. When the command has completed, the Working icon (it is yellow) changes to a

Finished icon (it becomes green).

Back-end Server Maintenance 29

Back-end Server Maintenance

Monitoring XML

Accounting Server

Activity on the XML

Accounting Server

This section provides maintenance tasks that are specific to the XML accounting and VCX data servers.

The Monitor State command opens the Monitor State window. Use this window to monitor the operational state, usage state, or administration state of the accounting server.

To monitor the activity of the XML accounting server:

1 In the explorer tree, right-click the 3COM XML accounting server.

2 From the pop-up menu, click Monitor State.

Refer to the Enterprise Management Suite User Guide for more information.

Rediscovering the XML Accounting Server

After making configuration changes on the accounting server, rediscover the 3Com VCX IP Telephony Server to refresh the configuration MIB values.

To rediscover to 3Com VCX IP Telephony Server:

1 In the explorer tree, right-click the 3Com VCX IP Telephony Server.

2 From the pop-up menu, click Rediscover.

Restarting Systems

and Services

The progress is shown in the Job Progress section of the EMS GUI. When the command has completed, the Working icon (it is yellow) changes to a Finished icon (it becomes green).

After performing routine maintenance on either the XML accounting and the VCX data servers must be restarted.

To restart the back-end server systems and services:

1 From the explorer tree, click the individual component.

2 Right-click and select Maintenance, and then click Hard Restart.

30 CHAPTER 1: 3COM VCX IP TELEPHONY SERVER

Reserving and

Unreserving the

Back-end Server

Updating the Server

State

The Operator Reserve command reserves either the XML accounting or the VCX data servers so that no one else can perform operations on the server except the administrator. The Operator Unreserve command cancels the reservation.

Reserving Back-end Servers

To reserve the back-end server using EMS:

1 In the explorer tree, right-click the individual back-end server.

2 From the pop-up menu, click Operator Reserve to reserve the back-end

server.

If the back-end server is reserved, check the State tab to see who has reserved the card.

Unreserving Back-end Servers

To unreserve either the XML accounting or the VCX data servers:

1 In the explorer tree, right-click the back-end server.

2 From the pop-up menu, click Operator Un-reserve to unreserve the

back-end server.

Use the State command to update EMS with the current operational state, usage state, or administration state of the back-end server.

To update the state of either the XML accounting or the VCX data servers:

1 In the explorer tree, right-click the back-end server.

2 From the pop-up menu, select State and then click Update.

+ 104 hidden pages

3Com VCX V7000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

ABOUT THIS GUIDE

Related Documentation

Your Comments Please send e-mail comments about this guide or any of the 3Com Voice

Installing a License on a VCX Server

Obtaining a License To obtain a license file, contact your authorized 3Com representative.

Managing License Files

Viewing System Information

Creating Backup Configuration Files

Starting and Stopping VCX Services

Golden Template Configuration

Verifying State of the VCX IP Telephony Server

Verifying VCX IP Telephony Server Software Version

VCX IP Telephony Server Identification Tab

Verifying the Amount of Disk Spaced Used on an IP Telephony Server

Configuring Date and Time Variables for the IP Telephony Server

Configuring Authorization Station Agents

Enabling and Disabling the Web Provisioning Server (Tomcat)

Rediscovering the IP Telephony Server in EMS

Back-end Server Maintenance