3COM V7000 User Manual

VCX™ Business Telephone Guide

VCX™ V7000 IP Telephony Solution System Release 7.1

Part Number 900-0397-01 Rev AC Published March 2007

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 2006 – 2007 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

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If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov

1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

CONTENTS

ABOUT THIS GUIDE

Conventions 10

Figures 10 Related Documentation 11 Comments 12

1 GETTING STARTED

VCX Telephone Overview 14 Initial Voice Mailbox Setup 15 Configuration Options 16 Additional Information Sources 16

2 VCX BUSINESS TELEPHONE — MODEL 2102

Buttons and Controls 18 Access Buttons 20 Line Status Lights 22 Assigning Model 2102 Access Button Functions Using the TUI 22

Default Model 2102 Button Assignments 23

Viewing and Changing Speed Dial Button Information 24

3 VCX BUSINESS TELEPHONE — MODEL 3102

Buttons and Controls 26 Access Buttons 29 Status Lights 30 Assigning Model 3102 Access Button Functions Using the TUI 31

Default Model 3102 Button Assignments 31

Viewing and Changing Speed Dial Button Information 33

4 3105 ATTENDANT CONSOLE

3105 Attendant Console 36

Access Buttons 36 Feature Buttons 36 Printing Labels 38 Attendant Console Status Lights 39

5 BASIC TELEPHONE OPERATION

Logging In to Your Telephone 42

Changing Your Password 43 Answering a Call 44 Making Calls 44

Making Internal Calls 44

Redialing a Call 45

Making External Calls 45

Making a Call to a Remote Office 45

Using Unique Extensions 45

Class of Service Override 46 Terminating Calls 47 Using the Telephone Display Panel 47 Controlling the Volume 49 Using the Hands Free Feature 50 Using a Headset 50

Returning to the Headset After a Long Delay 51 Putting a Call on Hold 51

Music on Hold 51

Dialing a New Call While on a Call 52

Answering a New Call While on a Call 52 Transferring a Call 52

Unattended Transfer 53

Attended Transfer 53

Serial Transfer 54

Mapped Button Method 54

Serial Transfer Feature Code Method 54 Muting Calls 54 Mute Ringer 55 Activating Do Not Disturb 55 Activating Malicious Call Trace 56

6 FEATURE CODES

Feature Code Overview 60 Using Feature Codes 60 Feature Codes 61

7 STANDARD FEATURES

Viewing the Call Logs 68 Viewing the User Directory 69 Controlling Caller ID 70 Setting up a Conference Call 71

Setting up an Unannounced Conference 71 Setting up an Announced Conference 71 Adding a Recipient to an Existing Conference 72 Creating a Cascaded Conference 72

Dropping Conference Recipients 72 Camping on a Busy Extension 73 Transferring Your Phone Settings to Another Phone 74 Forwarding Calls to Voice Mail 74 Transferring a Call to Another User’s Voice Mail 75 Call Waiting 76 Speed Dialing 77

Configuring Personal Speed Dial Numbers 78

Editing Personal Speed Dial Numbers 79

Dialing Personal Speed Dial Numbers 79

Dialing System Speed Dial Numbers 80 Call Forwarding 81

Call Forward Ring No Answer 82

Call Forward Busy Line 82

Call Forward Universal 82 Call Park 82 Paging 84

Paging a Group 84 Call Pickup 85

Directed Call Pickup 85

Group Call Pickup 86

Call Pickup Interaction With Other Features 86 Silent Monitor and Barge In 86

Monitoring a Call 88 Barging In 89

Blocking Call Monitoring 89 Remote Call Forward 90 Hunt Groups 91

Hunt Group Types 93

Logging In to a Hunt Group 95

Hunt Group Interaction With Other Features 95

Viewing Hunt Group Membership and Status 97 Emergency Phone Number Dialing Service 98

8 USING THE VCX USER INTERFACE

Accessing the VCX User Interface 100 VCX User Interface Overview 100 Enabling Call Forwarding 104 Configuring a Call Coverage Point 105 Assigning Access Button Functions Using the VCX User Interface 106 Enabling Bridged Extensions 107

Bridged Line Interaction with Other Features 110

Do Not Disturb and Bridged Line Calls 110 Hands Free and Bridged Line Calls 111 Call Forward, Forward to Voice Mail, and Bridged Line Calls 112 Call Transfer, Call Conferencing, and Bridged Line Calls 112 Call Park and Bridged Line Calls 113 Call Pickup and Bridged Line Calls 113 Attendant Console and Bridged Line Calls 114 Hunt Groups and Bridged Line Calls 114

Message Waiting Indication and Bridged Line Calls 114 Personal Speed Dial Access Buttons 114 Logging Out 115

A TELEPHONE INSTALLATION AND MAINTENANCE

Connecting the Telephone 118 Installing the 3102 Telephone Label Plate 120 Attaching and Adjusting the Articulating Support Bracket 120 Attaching and Adjusting the Fixed Support Bracket 122

Low-Profile and High-Profile Positions 122

Wall-Mount Position 123

Security Wall-Mount Bracket 124 Opening the 3105 Attendant Console Label Cover 125 Moving Your Telephone 125 Swapping Telephones 125 Cleaning Your Telephone 126 Troubleshooting Problems 126

INDEX

ABOUT THIS GUIDE

This guide describes how to set up and use 3Com® VCX™ telephones and consoles.

This guide is for users of the following VCX hardware and software:

■ VCX 2102 Business Telephone

■ VCX 3102 Business Telephone

■ VCX 3105 Attendant Console

If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

CAUTION: The 3Com telephone system operates over the Ethernet local area network (LAN), not through a traditional telephone connection. Your telephone is connected to the 3Com system through an RJ45 Ethernet connector instead of through an RJ11 telephone connection. Your telephone will not work unless it is connected correctly.

For information about installing your telephone, see the packing sheet that came in the box with your telephone. The model number is on the underside of the telephone. Contact your administrator if you have questions about your telephone connection.

For information about the voice mail system and features, see the IP

Messaging Module User Guide - 3Com Native Interface or the IP Messaging Module User Guide - Traditional Interface, depending on the

Telephone User Interface (TUI) enabled for your phone.

10 ABOUT THIS GUIDE

Conventions Table 1 and Table 2 list conventions that are used throughout this guide.

Tab le 1 Icons

Icon Type Description

Information note Information about important features or

instructions.

Caution Alerts you to potential loss of data or

potential damage to an application, system, device, or network.

Warning Alerts you to potential personal injury.

Tab le 2 Text Conventions

Convention Description

Screen displays This typeface represents information as it appears on the

screen

Commands The word “command” means that you must enter the

command exactly as shown and then press Return or Enter. Commands appear in bold. Example:

To remove the IP address, enter the following command:

SETDefault!0 -IP NETaddr = 0.0.0.0

Words in italics Italics are used to:

■ Emphasize a point.

■ Denote a new term at the place where it is defined in the

text.

Figures This guide provides figures and screen captures that contain sample data.

This data may vary from the data on an installed system.

Comments Send e-mail comments about this guide or about any Voice product

documentation to:

Voice_Techcomm_comments@3com.com

Include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Example:

VCX Business Telephone Guide System Release 7.1

Part Number 900-0397-01 Rev AC Page 25

Please address all questions regarding the 3Com software to your authorized 3Com coordinator.

GETTING STARTED

This chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone.

This chapter includes the following topics:

■ VCX Telephone Overview

■ Initial Voice Mailbox Setup

■ Configuration Options

■ Additional Information Sources

14 CHAPTER 1: GETTING STARTED

VCX Telephone Overview

Your VCX telephone must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP values, including an IP address, as part of the installation process.

During the installation process, your administrator creates an account for you. This account includes a telephone number and a voice mailbox. Your administrator also assigns a password that associates your telephone number and a voice mailbox with your account.

This chapter assumes that your administrator has either logged you in to your telephone or has given you login instructions.

■ If you are logged in, the Display Panel on your phone shows the

current date and time, and your extension.

■ If you are not logged in, see Logging In to Your Telephone.

This guide describes the features available with your telephone, such as telephone button functions, making and forwarding calls, and speed dialing. In addition, your account includes a voice mailbox. Voicemail features are provided by 3Com IP Messaging software. These features, such as listening to or sending messages, are described in the IP Messaging guide associated with your messaging system. See Additional

Information Sources.

The settings on your telephone, including your extension, personal settings, and system settings, remain the same even when you move your telephone from one Ethernet jack to another, as long as both Ethernet connections are part of the same network.

One of the benefits of a telephone configured with an IP address is portability. Depending on how your administrator has configured the VCX system, you may be allowed to configure another VCX phone in the system to duplicate your primary phone simply by logging in to the other phone using your password (see Transferring Your Phone Settings to

Another Phone).

Your VCX telephone can provide many features. Some of these features are optional. Your administrator determines which features are available for your telephone.

Initial Voice Mailbox Setup 15

Initial Voice Mailbox Setup

When a caller dials your telephone number and you are unable to answer the call, the caller hears a recording and is prompted to leave a message. Before you can listen to messages in your voice mailbox, you must record your name, a personal greeting, and change the default password you use to access your mailbox.

Your administrator will provide you with the default password for initial mailbox access. Typically, the default password is the last 4 digits of your phone number. The first time you access your voice mailbox, the system prompts you to change your password, record your name, and record a personal greeting.

Note that the password you use to access your voice mailbox is not the same password you use to log in to your telephone. When you change the default voicemail password in the following procedure, you do not change the telephone login password.

To initialize your mailbox:

1 Lift the handset. 2 Press the message button on your phone (see the chapter in this guide

that describes the buttons and controls for your particular phone model).

3 At the password prompt, use the keypad to enter your default password.

The voice prompt system describes the initialization process and introduces the Setup Assistant function.

4 Follow the voice prompts to:

a Enter a new password (ask your administrator for password length

requirements; use digits only, * and # are invalid characters).

b Record a name announcement. c Record a personal greeting.

5 Hang up.

16 CHAPTER 1: GETTING STARTED

Configuration Options

Simple VCX telephone operations (for example, making a call, transferring a call, and putting a call on hold) require no configuration. These operations are described in Chapter 5

Many VCX features, however, do require configuration (for example, call forwarding and speed dialing). In general, you can configure these features using one of the following methods:

■ The Telephone User Interface (TUI) is a phone-based interface that

allows you to manage your user account and VCX telephone by entering commands using the telephone keypad. The command used to enable or disable a feature is executed by entering a feature code. Configuration options and prompts are displayed on the telephone Display Panel. See Chapter 7 Many options configured through the TUI require entering a feature code.

■ Basic telephone operation, such as making calls and putting a call

on hold, is described in Chapter 5

■ Features that must be configured, such as speed dialing and call

forwarding, are described in Chapter 7

■ Feature codes are described in Chapter 6.

■ The VCX User Interface is a web browser-based application that allows

you to manage your user account and VCX telephone. Most of the options available through this interface are also available through the TUI. See Chapter 7 Interface.

for more information on using the VCX 7000 User

for more information on using the TUI.

Additional Information Sources

You may also want to refer to the following documents in the VCX documentation set for additional information:

■ VCX

■ IP Messaging Module User Guide - 3Com Native Interface or the IP

Basic Telephone Quick Reference Guide — Provides a single-sheet

reference that describes commonly used Model 2101 and Model 3101 telephone features.

Messaging Module User Guide - Traditional Interface — Provides information about the voicemail system and features available on your phone. The Guide you should reference depends on the Telephone User Interface (TUI) enabled on your phone. Ask your administrator for details.

VCX BUSINESS TELEPHONE —

MODEL 2102

This chapter describes the buttons and controls on the3Com® VCX™ Model 2102 Business Telephone.

This chapter includes the following topics:

■ Buttons and Controls

■ Access Buttons

■ Line Status Lights

■ Assigning Model 2102 Access Button Functions Using the TUI

For information about the Model 3102 Business Telephone, see

Chapter 3

For information about the 3105 Attendant Console, see Chapter 4.

To verify the model number of your telephone, refer to the label under the phone.

18 CHAPTER 2: VCX BUSINESS TELEPHONE — MODEL 2102

Buttons and Controls

Figure 1 shows the buttons and controls on the Model 2102 Business

Telephone.

Figure 1 3Com 2102 Business Telephone

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The Model 2102 Business Telephone includes the following features:

1 Handset 2 MSG (Message) button and Message Waiting Light — Press MSG to

access your messages through the voice mail system; see the IP Messaging Module User Guide. The light next to the MSG button stays

red as long as there is at least one unreviewed message (voice, e-mail, or fax) in your mailbox.

3 FWD MAIL button — Directs all incoming calls to your call coverage

point (by default, voice mail). See Configuring a Call Coverage Point

4 Display Panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of new messages (voice, e-mail, and fax) that you have in your mailbox (see Using the Telephone Display

Panel for more information on how message status determines the

message list).

Buttons and Controls 19

You can also use the Display Panel to view or enable features available through the Main menu and with feature codes (see Chapter 6 information on using feature codes). You can access the Main menu by pressing the Program button. The following features are available:

■ User Directory — Displays a directory of the people in your

organization. See Viewing the User Directory

■ Call History — Displays logs of your recent missed, answered, and

dialed calls. See Viewing the Call Logs

■ Personal Speed Dial — Personal speed dial numbers can be

configured at the telephone or through the VCX User Interface, which is accessed through the web (see Chapter 8

■ System Speed Dial — System speed dial numbers can be configured

at the telephone or through the VCX User Interface, which is accessed through the web (see Chapter 8

■ Advanced Settings — Configures network parameters.

CAUTION: This option is for administrator use only. Unauthorized modification of these parameters will disconnect your phone.

5 Soft buttons — Use the soft buttons to navigate through Display Panel

options. A button’s function depends on the option selected. The buttons are, left to right:

for

■ Slct (Select) — Use this button to select a displayed item. For example,

you can use this button to automatically dial a previously placed or received call or a missed call.

■ Back — Use this button to move the cursor backwards one space and

delete the current space). You can also use this button to sort displayed items.

■ Exit — Use this button to exit the currently displayed option.

6 Telephone key pad — Use these buttons to dial telephone numbers and

to access additional features.

7 Scroll buttons — Use these buttons to scroll through items shown on

the Display Panel.

8 Program button — Use this button to access and view the Display Panel

Main menu.

9 Access buttons with indicator lights — Your administrator assigns

default functions for these buttons and may allow you to reprogram a button’s function (for example, create more personal speed dial buttons). See Access Buttons

and Line Status Lights.

20 CHAPTER 2: VCX BUSINESS TELEPHONE — MODEL 2102

10 Access buttons without indicator lights — See Access Buttons.

For both sets of Access buttons, the telephone label maker utility, available through the 3Com web site, enables you to define and print a new label for your Access buttons. See Printing Labels

11 Microphone (located on the underside of the telephone) — Activated

when the telephone is in speaker phone mode; that is, after you press the Speaker button or the Hands Free button. For best results, keep the area around the microphone free of obstructions.

12 Hold button — Places a caller on hold. See Putting a Call on Hold 13 Transfer button — Sends the currently active call to another telephone.

See Transferring a Call

14 Conference button — Enables you to set up a conference call

(3-way calling). See Setting up a Conference Call

15 Redial button — Redials the last telephone number or extension that

you called. See Making a Call to a Remote Office

16 Speaker button — Enables you to use the speaker phone feature. Press

the Speaker button before you dial a call, when your telephone is ringing, or while a call is in progress. To turn the speaker off and resume the conversation, pick up the handset.

17 Volume control buttons — Enables you to adjust the volume of the

ringer, the speaker, or the handset. See Controlling the Volume

18 Mute button — Use this button to prevent callers from hearing you,

while you can still hear your callers. See Muting Calls

19 Hands Free button — Allows you to answer internal (intercom) calls

without picking up the handset. An external call (a call from outside your VCX system) rings to your telephone as usual. See Using the Hands Free

Feature. The light next to the Hands Free button remains red as long as

this option is enabled.

Access Buttons Figure 2 shows the 18 Access buttons.

■ The column of six buttons on the left side (labeled 1 through 6 in the

figure) have programmed functions that cannot be modified. These buttons do not have associated indicator (status) lights.

■ The column of 12 buttons on the right (labeled 7 and 8 in two groups

in the figure) are assigned default functions (described in the following list) by 3Com. Your administrator can change these defaults

Access Buttons 21

and may allow you to reprogram some or all of the button functions. Ask your administrator for more information. You can view and change button assignments through the Telephone User Interface (see

Assigning Model 2102 Access Button Functions Using the TUI

VCX User Interface (see Assigning Access Button Functions Using the

VCX User Interface).

Figure 2 Access Buttons

) or the

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Access buttons have the following settings:

1OK — Press the OK button to send a call. 2 Release — Press the Release button to disconnect a call. 3 Call Park — Enables you to place a call in a holding pattern so that it can

be retrieved from another telephone in the system. See Call Park

4 Call History — Enables you to view the last 10 missed, answered, or

dialed calls on the Display Panel. See Using the Telephone Display Panel

5Feature — Enables you to access features that are not directly assigned

to an Access button on your telephone. For more information on feature codes, see Chapter 6

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6 Directory — Lists, in the Display Panel, all the users in your organization

and their extensions. You can use the Soft Buttons to sort the list and select an entry. Selecting an entry automatically dials the extension. See

Viewing the User Directory

22 CHAPTER 2: VCX BUSINESS TELEPHONE — MODEL 2102

7 In this button group:

■ The first button, starting from the top, is for the Do Not Disturb

feature. See Activating Do Not Disturb

■ The second button is for the Call Forward All feature. See Call

Forwarding.

■ The next 7 buttons are set to the first seven speed dial codes that you

assign using the VCX User Interface through your web browser or the telephone keypad. See Speed Dialing

8 These three Access buttons (System Appearance buttons; SA1, SA2, and

SA3) are lines for incoming and outgoing calls.

Line Status Lights The light for each Access button for each line (system appearance)

indicates the status of the button. Ta bl e 3 with the status of each line.

Tab le 3 Status Indicator Lights

Light Status

Off The line is available for use. Steady The line is in use. Fast blink The line is ringing. Slow blink The line is on hold.

lists the light pattern associated

Assigning Model 2102 Access Button Functions Using the TUI

When you are on a call, you can answer another call while the line status light is flashing. Put the first call on hold and then press the Access button for the new incoming call.

This section describes how to use the Telephone User Interface (TUI) to view, and possibly modify, the VCX features associated with the Access buttons on your telephone. You can also use the VCX User Interface to view and modify button mappings (see Assigning Access Button

Functions Using the VCX User Interface).

When a VCX system is configured, your administrator assigns (maps) default functions for the Access buttons on your telephone. Mapping a function to a button allows one-touch access to that function. Speed dialing is one example of a one-touch function.

Assigning Model 2102 Access Button Functions Using the TUI 23

Your administrator may allow you to reprogram a button’s function (for example, create more personal speed dial buttons). Consequently, a programmable button is one of the following states:

■ Locked — Button function can be changed only by the administrator.

However, if the button function requires additional information (for example, a speed dial number or a call forward destination number), you can choose the values for the parameters. There are two exceptions:

■ BLF (Busy Lamp Field) — Displays the status of another user's

phone. When you press the button associated with the BLF status light, the BLF function calls the other user’s phone.

■ System Speed Dial — Dials an administrator-configured speed dial

number. The additional information for these two functions is set by the

administrator and you cannot change the values if the buttons are in the locked state.

■ Unlocked — Button function and any associated values can be

completely reconfigured by you or the administrator.

Note that, if a button function requires additional information (for example, a call forward destination number) and you or your administrator have not configured this information, the system will prompt you for it when you press the button.

Default Model 2102

Button Assignments

As noted in Access Buttons Model 2102 phone are located in the right column of 12 buttons. The buttons are numbered, bottom to top, 1 through 12. The default, 3Com supplied button functions are shown in Ta bl e 4 these defaults have changed.

Tab le 4 3Com Default Button Mappings for the Model 2102 Telephone

Button Number Feature Additional Information

12 Do Not Disturb None 11 Call Forward All Destination number 10 Personal Speed Dial #1 First personal speed dial

9 Personal Speed Dial #2 Second personal speed dial

, the programmable Access buttons for the

. Ask your administrator if

number

24 CHAPTER 2: VCX BUSINESS TELEPHONE — MODEL 2102

Tab le 4 3Com Default Button Mappings for the Model 2102 Telephone

Button Number Feature Additional Information

8 Personal Speed Dial #3 Third personal speed dial

7 Personal Speed Dial #4 Fourth personal speed dial

6 Personal Speed Dial #5 Fifth personal speed dial

5 Personal Speed Dial #6 Sixth personal speed dial

4 Personal Speed Dial #7 Seventh personal speed dial

3 System Line #3 Third line for

2 System Line #2 Second line for

1 System Line #1 First line for making/receiving

number

making/receiving calls; cannot be reconfigured

calls; cannot be reconfigured

Viewing and

Changing Speed Dial

Button Information

To view the personal or system speed dial number that is mapped to a button or to change the personal speed dial number:

1 Press the Program button to display the Main Menu. 2 Scroll down to the speed dial type. 3 Press the button associated with the speed dial type. 4 Use the Scroll Down button to view the speed dial numbers.

To change the personal speed dial number, refer to Editing Personal

Speed Dial Numbers.

VCX BUSINESS TELEPHONE —

MODEL 3102

This chapter describes the buttons, controls, and features on the 3Com® VCX™ Model 3102 Business Telephone.

This chapter includes the following topics:

■ Buttons and Controls

■ Access Buttons

■ Status Lights

■ Assigning Model 3102 Access Button Functions Using the TUI

For information about the Model 2102 Business Telephone, see

Chapter 2

For information about the 3105 Attendant Console, see Chapter 4.

To verify the model number of your telephone, refer to the label under the phone.

26 CHAPTER 3: VCX BUSINESS TELEPHONE — MODEL 3102

Buttons and Controls

Figure 3 shows the buttons and controls on the VCX Model 3102

Business Telephone.

Figure 3 VCX Model 3102 Business Telephone

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1 Soft buttons — Use the soft buttons to navigate through Display Panel

options. A button’s function depends on the option selected. The buttons are, left to right:

■ Slct (Select) — Use this button to select a displayed item. For example,

you can use this button to automatically dial a previously placed or received call or a missed call.

■ Back — Use this button to move the cursor backwards one space and

delete the current space). You can also use this button to sort displayed items.

■ Exit — Use this button to exit the currently displayed option.

2 Message Waiting Indicator (MWI) — When lit, indicates that you have

at least one unreviewed message (voice, e-mail, or fax) in your mailbox. Also, this indicator flashes when your telephone rings.

Buttons and Controls 27

3Display Panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of new messages (voice, e-mail, and fax) that you have in your mailbox (see Using the Telephone Display

Panel for more information on how message status determines the

message list). You can also use the Display Panel to view or enable features available

through the Main menu and with feature codes (see Chapter 6 information on using feature codes). You can access the Main menu by pressing the Program button. The following features are available:

■ User Directory — Displays a directory of the people in your

organization. See Viewing the User Directory

■ Call History — Displays logs of your recent missed, answered, and

dialed calls. See Viewing the Call Logs

■ Personal Speed Dial — Personal speed dial numbers can be

configured at the telephone or through the VCX User Interface, which is accessed through the web (see Chapter 8

■ System Speed Dial — System speed dial numbers can be configured

at the telephone or through the VCX User Interface, which is accessed through the web (see Chapter 8

■ Advanced Settings — Configures network parameters.

for

CAUTION: This option is for administrator use only. Unauthorized modification of these parameters will disconnect your phone.

4 Scroll buttons (Up, Down, Left, Right) — Use the Up and Down

buttons to scroll through items in the Display Panel. The Left and Right buttons are reserved for future use. See Viewing the Call Logs

5 Program button — Use this button to access and view the Display Panel

Main menu.

6 Access buttons — Your administrator assigns default functions for these

buttons and may allow you to reprogram a button’s function (for example, create more personal speed dial buttons). See Access Buttons

7 Microphone (located on the side of the telephone) — Activated when

the telephone is in speaker phone mode; that is, after you press the Speaker button) or the Hands Free button. For best results, keep the area around the microphone free of obstructions.

8 Label area for Access buttons — The telephone label maker utility,

available through the 3Com web site, enables you to define and print a new label for your Access buttons. See Printing Labels

28 CHAPTER 3: VCX BUSINESS TELEPHONE — MODEL 3102

9 Telephone key pad — Use these buttons to dial telephone numbers and

to access additional features.

10 Hold button — Places a caller on hold. See Putting a Call on Hold 11 Transfer button — Sends the currently active call to another telephone.

See Transferring a Call

12 Conference button — Establishes a single call with up to three internal

parties, external parties, or a combination of both. See Setting up a

Conference Call.

13 Redial button — Redials the last telephone number or extension that

you called. See Making a Call to a Remote Office

14 Speaker button — Enables you to use the speaker phone feature. Press

the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

15 FWD MAIL button — Directs all incoming calls, after one ring, to your

call coverage point (by default, voice mail). See Configuring a Call

Coverage Point. The light next to the FWD MAIL button remains red as

long as this option is enabled.

16 MSG (Message) button and Message Waiting Light — Press this

button to access your messages through the voice mail system (refer to the IP Messaging Module User Guide for information on messaging). The light next to the MWI light remains red as long as there is at least one new, unreviewed message (voice, e-mail, or fax) in your mailbox, or in a mailbox monitored by your phone (for example, a hunt group mailbox or the mailbox associated with a bridged line).

17 Hands Free button

without picking up the handset. An external call (a call from outside your VCX system) rings to your telephone as usual. See Using the Hands Free

Feature. The light next to the Hands Free button remains red as long as

this option is enabled.

18 Headset connector — Located on the underside of the telephone, this

RJ-11 connector enables you to plug in a headset so that you can listen to calls and have your hands free. See Using a Headset

To enable the use of a connected headset, press the Headset button (by default, button 16 at the top of the right column of buttons).

19 Volume down — Lowers the volume of the ringer, the speaker, the

handset, or the headset. See Controlling the Volume

— Allows you to answer internal (intercom) calls

20 Mute button — Use this button to prevent callers from hearing you,

while still hearing your callers. See Muting Calls

21 Volume up — Raises the volume of the ringer, the speaker, the handset,

or the headset. See Controlling the Volume

22 Handset

Access Buttons Figure 4 shows the 18 Access buttons on the phone.

The buttons are assigned default functions (described in the following list) by 3Com. Your administrator can change these defaults and may allow you to reprogram some or all of the button functions. Ask your administrator for more information.

You can view and change button assignments through the Telephone User Interface (see Assigning Model 3102 Access Button Functions Using

the TUI) or the VCX User Interface (see Assigning Access Button Functions Using the VCX User Interface).

Figure 4 Access Buttons



 



 



 



 



 



Access Buttons 29

Access buttons have the following default settings:

1 The first three buttons in this group (starting from the bottom) are lines

for incoming and outgoing calls (System Appearance buttons SA1, SA2, and SA3). You administrator can assign up to six additional System Appearance buttons (buttons 2 through 7) to your phone.

2 Personal Speed Dial 6 — See Speed Dialing 3 Personal Speed Dial 5

30 CHAPTER 3: VCX BUSINESS TELEPHONE — MODEL 3102

4 Personal Speed Dial 4 5 Personal Speed Dial 3 6 Personal Speed Dial 2 7 Personal Speed Dial 1 8Headset — Enables or disables the use of a headset connected to the

telephone. See Using a Headset

9 Do Not Disturb — Enables the Do Not Disturb feature. See Activating

Do Not Disturb.

10 Forward Universal — Allows you for forward all calls to different

destinations. See Call Forwarding

11 Call Park — Allows you to place a call in a “holding pattern” and retrieve

it from any other telephone in the system. See Call Park

12 Call History — Enables you to view the last 10 missed, answered, or

dialed calls on the Display Panel. See Viewing the Call Logs

13 Feature button — Allows you to access features that are not assigned to

an Access button on your telephone. For more information on feature codes, see Chapter 6

14 Local Directory — Lists, in the Display Panel, all the users in your

organization and their extensions. You can use the Soft Buttons to sort the list and select an entry. Selecting an entry automatically dials the extension. See Viewing the User Directory

15 OK button — Press the OK button to send a call. 16 Release button — Press this button to disconnect a call.

Status Lights An Access button that is set up for incoming and outgoing calls is called a

System Appearance button. The light beside each System Appearance button indicates its status. See Tab le 5

Tab le 5 Status Lights for System Appearance Buttons

If the light is The line is

Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold

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