3COM V7000 User Manual 2

V7000 Telephone Guide

■ 2101 Basic Telephone

■ 2102 Business Telephone

■ 3101 Basic Telephone

■ 3102 Business Telephone

■ 3105 Attendant Console

■ VCX Complement Attendant Console

VCX™ V7000 IP Telephony Solution System Release 5.0

Part Number 900-0187-01 AA Published August 2004

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 2003, 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov

1995) or FAR portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any

2.101(a) and as

CONTENTS

ABOUT THIS GUIDE

Conventions 8

Figures 8 Related Documentation 9 Comments 9

1 VCX V7000 BASIC

TELEPHONE — MODEL 2101

VCX Telephone Model 2101 Overview 12 Buttons and Controls 13 Feature Codes 15

2 VCX V7000 BUSINESS TELEPHONE — MODEL 2102

VCX Telephone Model 2102 Overview 18 Buttons and Controls 19 Programmable Access Buttons 21

Default Settings 22 Line Status Lights 23 Feature Codes 23

3 VCX V7000 BASIC TELEPHONES — MODELS 3101 AND

3101SP

VCX Telephone Model 3101 and 3101SP Overview 28 Buttons and Controls 29 Programmable Access Buttons 32

Feature Codes 32 Status Lights for System Appearance Buttons 34

4 VCX V7000 BUSINESS TELEPHONE — MODEL 3102

VCX Telephone Model 3102 Overview 36 Buttons and Controls 37 Programmable Access Buttons 40

Feature Codes 41

Status Lights 42

5 VCX V7000 ATTENDANT CONSOLES — MODEL 3105 AND

COMPLEMENT ATTENDANT

VCX Attendant Console 46

Access Buttons 46 Feature Buttons 46 Printing Labels 48 Attendant Console Status Lights 49

Complement Attendant Software 49

Managing Calls 52

6 STANDARD FEATURES

Answering a Call 56

Answering a Second Call 56 Using the Hands Free Feature 56 Making Calls 57

Making Internal Calls 57

Making External Calls 57

Redialing a Call 57 Using the Telephone Display Panel 58 Viewing the Call History 58 Viewing the User Directory 59 Putting a Call on Hold 60

Music on Hold 60

Dialing a New Call While on a Call 60

Answering a New Call While on a Call 60 Setting up a Conference Call 61

Unannounced Conference 61

Announced Conference 61 Muting Calls 61

Terminating Calls 62 Activating Do Not Disturb 62 Transferring Your Phone Settings to Another Phone 62 Transferring a Call 63

Unattended Transfer 63

Attended Transfer 63 Transferring a Call Directly to Voice Mail 64 Call Waiting 64 Controlling the Volume 64 Speed Dialing 65 Call Park 66 Using a Headset (3102 phone only) 67

Returning to the Headset After a Long Delay 68

7 ADVANCED FEATURES

Accessing the VCX 7000 User Interface 70 VCX 7000 User Interface Overview 71 Enable Speed Dial Codes 73 Enable Call Forwarding 74

Enabling the Ring No Answer Condition 75

Enabling the Busy Line Condition 76

Enabling the All Calls Condition 76 Controlling

Caller ID 76 Enabling Bridge Extensions 78 Logging Out 79

INDEX

ABOUT THIS GUIDE

This guide describes how to set up and use 3Com® VCX™ V7000 telephones and consoles.

This guide is for users of the following VCX V7000 hardware and software:

■ VCX 2101 Basic Telephone

■ VCX 2102 Business Telephone

■ VCX 3101 Basic Telephone

■ VCX 3102 Business Telephone

■ VCX3105 Attendant Console and PC-based SoftConsole

If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

CAUTION: The 3Com telephone system operates over the Ethernet local area network (LAN), not through a traditional telephone connection. Your telephone is connected to the 3Com system through an RJ45 Ethernet connector instead of through an RJ11 telephone connection. Your telephone will not work unless it is connected correctly.

For information about installing your telephone, see the packing sheet that came in the box with your telephone. The model number is on the underside of the telephone. Contact your administrator if you have questions about your telephone connection.

For information about the voice mail system and features, see the V7350 Unified Messaging Suite User Guide.

8 ABOUT THIS GUIDE

Conventions Ta bl e 1 and Tab l e 2 list conventions that are used throughout this guide.

Ta bl e 1 Icons

Icon Type Description

Information note Information about important features or

instructions.

Caution Alerts you to potential loss of data or

potential damage to an application, system, device, or network.

Warning Alerts you to potential personal injury.

Ta bl e 2 Text Conventions

Convention Description

Screen displays This typeface represents information as it appears on the

screen

Commands The word “command” means that you must enter the

command exactly as shown and then press Return or Enter. Commands appear in bold. Example:

To remove the IP address, enter the following command:

SETDefault !0 -IP NETaddr = 0.0.0.0

Words in italics Italics are used to:

■ Emphasize a point.

■ Denote a new term at the place where it is defined in the

text.

Figures This guide provides figures and screen captures that contain sample data.

This data may vary from the data on an installed system.

Comments Send e-mail comments about this guide or about any Voice product

documentation to:

VOICE_Techpubs_comments@3com.com

Include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Example:

V7000 Telephone Guide System Release 5.0

Part Number 900-0187-01 Rev AA Page 25

VCX V7000 BASIC

TELEPHONE — MODEL 2101

This chapter describes the buttons and controls on the 3Com®

2101 Basic Telephone.

VCX™

This chapter includes the following topics:

■ VCX Telephone Model 2101 Overview

■ Buttons and Controls

■ Feature Codes

For information about the 2102 Business Telephone, see Chapter 2.

For information about the 3101 Basic Telephone, see Chapter 3.

For information about the 3102 Business Telephone, see Chapter 4.

For information about the 3105 Attendant Console, see Chapter 5

To verify the model number of your telephone, refer to the label under the phone.

12 CHAPTER 1: VCX V7000 BASIC TELEPHONE — MODEL 2101

VCX Telephone Model 2101 Overview

Your VCX 2101 Basic Telephone must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP parameters, including an IP address, as part of the installation process.

Your administrator must also assign a password for your telephone. This password associates your telephone extension (and mailbox) with your account. This may allow you to configure another VCX phone in the system to duplicate your primary phone (see the note below). This means if you are away from your primary phone (for example, in a different office), you can program the local phone to use your extension. Any calls made to your extension will ring in both locations and you can access your mailbox from either phone.

It is also possible for an administrator to lock an extension to a particular phone. If this is the case, you cannot program the phone to use your extension.

To program the local phone with your primary phone’s extension:

1 Press Feature + 600 + 5 + 6 to log out of local phone. 2 Press Feature + 600 + 5 + 4 and enter the number of your primary

phone.

3 Press Feature + 600 + 5 + 6 and enter the password for your primary

phone. This associates your extension with the local phone and logs you in to the network.

Buttons and Controls 13

Buttons and Controls

Figure 1 shows the buttons and controls on the VCX Basic Telephone.

Figure 1 VCX 2101 Basic Telephone

The 2101 Basic Telephone has these features:

1 Handset 2 Hook switch (under the handset) — Pressing and releasing the hook

switch gives you a dial tone.

3 Display panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of messages (voice, e-mail, and fax) that you have in your mailbox. You can also use it to view or enable the following features available in the Main menu:

■ User Directory — Displays a directory of the people in your

organization. See Viewing the User Directory

■ Call History — Displays logs of your recent missed, answered, and

dialed calls. See Viewing the Call History

14 CHAPTER 1: VCX V7000 BASIC TELEPHONE — MODEL 2101

■ Speed Dial — Speed dial numbers must be configured through the

VCX User Interface, which is accessed through the web (see Enable

Speed Dial Codes in Chapter 7. The VCX Model 2101 Basic Telephone

has no buttons that can be mapped for speed dialing.

■ Set Forward Number — Enables a call forwarding number. See

Enable Call Forwarding

■ Advanced Settings — Configures network parameters.

CAUTION: This option is for administrator access only. Unauthorized modification of these parameters will disconnect your phone.

4 Soft buttons — Use the soft buttons to navigate through Display Panel

options. A button’s function depends on the option selected. The buttons are, left to right:

■ Slct (Select) — Use this button to select a displayed item. For example,

you can use this button to automatically dial a previously placed or received call or a missed call.

■ Back — Use this button to move the cursor backwards one space and

delete the current space). You can also use this button to sort displayed items.

■ Exit — Use this button to exit the currently displayed option.

5 Scroll buttons — Allow you to scroll through the items in the telephone

display panel. See

6 MSG (Message) button — Accesses your messages (voice, e-mail, or

fax) through the VCX Messaging system. See the VCX V7350 Unified Messaging Suite User Guide.

7 Telephone key pad 8 Volume control buttons — Raise or lower the volume of the ringer, the

speaker, and the handset. See

9 Hold button — Places a caller on hold. See Putting a Call on Hold.

10 Transfer button — Enables you to send a currently active call to another

telephone. See

11 Call Toggle button — Enables you to manage two telephone calls at the

same time. See

12 Feature button — Enables you to access features that are not assigned

to an Access button. To enable a feature, press the Feature button and then press the code on the telephone keypad.

Using the Telephone Display Panel.

Controlling the Volume.

Transferring a Call.

Answering a Second Call.

Feature Codes 15

The telephone LabelMaker, which is available through the 3Com web site, enables you to print labels for the feature buttons. See

Labels.

Feature Codes Tab le 3 lists the feature codes on the 2101 Basic Telephone.

Ta bl e 3 Feature Codes

Code Description

31 Displays and dials the first speed dial number. 32 Displays and dials the second speed dial number. 33 Displays and dials the third speed dial number. 34 Display and dials the fourth speed dial number. 35 Displays and dials the fifth speed dial number. 101 Displays OK in the Display Panel. Use this function to make a call. 102 or 103 Displays the volume setting for the current mode:

■ If the handset is in the cradle and the speaker is disabled, displays

the ring volume setting.

■ If the speaker is enabled, displays the speaker volume setting.

■ If the handset is not in the cradle and the speaker is disabled,

displays the handset volume setting. 104 Enables or disables the speaker. 105 Enables or disables alphanumeric mode (required to dial a URL). 111 Acts as a Release button and cancels the current operation, for

example: use this feature code to hang up, release a call, or exit from

the Program menu. 200 Displays the phone’s IP address. 201 Displays the Gateway IP address. 202 Displays the Subnet Mask. 203 Displays the NCP IP address. 204 Displays the second NCP IP address. 205 Displays the current PBX IP address. 206 Displays gateway IP address. 207 Displays subject information (if configured). 208 Enables or disables the camp-on feature (not supported in this

release).

(continued)

Printing

16 CHAPTER 1: VCX V7000 BASIC TELEPHONE — MODEL 2101

Table 3 Feature Codes

Code Description

209 Allows you to adjust the volume (using the Volume control buttons)

of the tone produced when a key is pressed. 300 Displays the current software version. 340 Enables or disables the Hold button (not supported in this release). 400 Enables or disables the Call Forward feature. 401 Redials the last number. 420 Enables or disables the Transfer feature. 430 Enables or disables the Conference feature. 434 Allows you to enter your password. 440 Enables or disables the Forward Mail feature. 444 Enables or disables the Call Park feature. 446 Enables or disables the Do Not Disturb feature. 460 Displays the Call History menu on the Display Panel. 461 Displays the User Directory on the Display Panel. 600 Displays the Program menu on the Display Panel. 640 Enables or disables the Mute function. 995 Force registration. For administrator use only. 996 Performs soft reset. For administrator use only. 997 Performs hard reset. For administrator use only. 998 Displays debug information. For administrator use only. 999 Enables or disables assert. For administrator use only.

VCX V7000 BUSINESS

TELEPHONE — MODEL 2102

This chapter describes the buttons and controls on the3Com®

2102 Business Telephone.

VCX™

This chapter includes the following topics:

■ VCX Telephone Model 2102 Overview

■ Buttons and Controls

■ Programmable Access Buttons

■ Line Status Lights

■ Feature Codes

For information about the 2101 Basic Telephone, see Chapter 1.

For information about the 3101 Basic Telephone, see Chapter 3

For information about the 3102 Business Telephone, see Chapter 4.

For information about the 3105 Attendant Console, see Chapter 5.

To verify the model number of your telephone, refer to the label under the phone.

18 CHAPTER 2: VCX V7000 BUSINESS TELEPHONE — MODEL 2102

VCX Telephone Model 2102 Overview

Your VCX 2102 Business Telephone must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP parameters, including an IP address, as part of the installation process.

It is also possible for an administrator to lock an extension to a particular phone. If this is the case, you cannot program the phone to use your extension.

To program the local phone with your primary phone’s extension:

1 Press Feature + 600 + 5 + 6 to log out of local phone. 2 Press Feature + 600 + 5 + 4 and enter the number of your primary

phone.

3 Press Feature + 600 + 5 + 6 and enter the password for your primary

phone. This associates your extension with the local phone and logs you in to the network.

Buttons and Controls 19

Buttons and Controls

Figure 2 shows the buttons and controls on the 2102 Business Telephone.

Figure 2 3Com 2102 Business Telephone

10a–f

14 15

The 2102 Business Telephone has these features:

1 Handset 2 MSG (Message) button and Message Waiting Light — Press MSG to

access your messages through the voice mail system; see the V7350 Unified Messaging Suite User Guide. The light next to the MSG button

stays red as long as there are unreviewed messages (voice, e-mail, or fax) in your mailbox.

3 Display Panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of messages (voice, e-mail, and fax) that you have in your mailbox. You can also use it to view or enable the following features available in the Main menu:

■ User Directory — Displays a directory of the people in your

organization. See Viewing the User Directory

■ Call History — Displays logs of your recent missed, answered, and

dialed calls. See Viewing the Call History

20 CHAPTER 2: VCX V7000 BUSINESS TELEPHONE — MODEL 2102

■ Speed Dial — Displays configured speed dial numbers. See Speed

Dialing.

■ Set Forward Number — Enables a call forwarding number. This

feature is set through the VCX 7000 User Interface (see Chapter 7

■ Advanced Settings — Configures network parameters.

CAUTION: This option is for administrator access only. Unauthorized modification of these parameters will disconnect your phone.

4 FWD MAIL button — Directs all incoming calls to your voice mail. See

Transferring a Call Directly to Voice Mail.

5 Soft buttons — Use the soft buttons to navigate through Display Panel

options. A button’s function depends on the option selected. The buttons are, left to right:

■ Slct (Select) — Use this button to select a displayed item. For example,

you can use this button to automatically dial a previously placed or received call or a missed call.

■ Back — Use this button to move the cursor backwards one space and

delete the current space). You can also use this button to sort displayed items.

■ Exit — Use this button to exit the currently displayed option.

6 Telephone key pad 7 Scroll buttons — Use these buttons to scroll up and down the items on

the Display Panel.

8 Program button — Use this button to access and view the Display Panel

Main menu.

9 Programmable Access buttons with indicator lights — See

Programmable Access Buttons and Line Status Lights.

10 Programmable Access buttons without indicator lights — See

Programmable Access Buttons.

For both sets of buttons, the telephone LabelMaker, which is available through the 3Com web site, enables you to define and print a new label for your Access buttons. See

11 Hold button — Places a caller on hold. See Putting a Call on Hold. 12 Microphone (located on the underside of the telephone) — Activated

when the telephone is in speaker phone mode; that is, after you press the Speaker button or the Hands Free button. For best results, keep the area around the microphone free of obstructions.

Printing Labels.

Programmable Access Buttons 21

13 Transfer button — Sends the currently active call to another telephone.

Transferring a Call.

See

14 Conference button — Enables you to set up a conference call

(3-way calling). See Setting up a Conference Call.

15 Redial button — Redials the last telephone number or extension that

you called. See

16 Speaker button — Enables you to use the speaker phone feature. Press

the Speaker button before you dial a call, when your telephone is ringing, or while a call is in progress. To turn the speaker off and resume the conversation, pick up the handset.

17 Volume control buttons — Enables you to adjust the volume of the

ringer, the speaker, and the handset. See

18 Mute button — Use this button to prevent callers from hearing you,

while you can still hear your callers. See

19 Hands Free button — Allows you to answer internal (intercom) calls

without picking up the handset. An external call (a call from outside your VCX system) rings to your telephone as usual. See

Feature. The light next to the Hands Free button remains red as long as

this option is enabled.

Redialing a Call.

Controlling the Volume.

Muting Calls.

Using the Hands Free

Programmable Access Buttons

Figure 3 shows the 18 programmable Access buttons.

Figure 3 Access Buttons

1 2

5 6

22 CHAPTER 2: VCX V7000 BUSINESS TELEPHONE — MODEL 2102

Default Settings The Access buttons have the following default settings:

Your administrator can change these settings.

1OK — Press the OK button to send a call. 2 Release — Press the Release button to disconnect a call. 3 Call Park — Enables you to place a call in a holding pattern so that it can

be retrieved from any other telephone in the system. See

4 Call History — Enables you to view the last 10 missed, answered, or

dialed calls on the Display Panel. See

5Feature — Enables you to access features that are not directly assigned

to an Access button on your telephone.

6 Directory — Lists, in the Display Panel, all the users in your organization

and their extensions. You can use the Soft Buttons to sort the list and select an entry. Selecting an entry automatically dials the extension. See

Viewing the User Directory.

7 In this release:

■ The first button, starting from the top, is for the Do Not Disturb

feature. See Activating Do Not Disturb

■ The second button is for the Call Forward All feature. This feature is

set through the VCX 7000 User Interface (see Chapter 7

Using the Telephone Display Panel.

Call Park.

■ The next 5 button (buttons 3 through 7) are set to the first five speed

dial codes that you assign using the Web Interface or the telephone keypad. See Speed Dialing

■ The next 2 buttons (buttons 8 and 9) are for the Bridging Extensions

feature. See Bridging Extensions

8 These three Access buttons (system appearance buttons) are lines for

incoming and outgoing calls.

Line Status Lights 23

Line Status Lights The light for each Access button for each line (system appearance)

indicates the status of the button. with the status of each line.

Ta bl e 4 Status Indicator Lights

Light Status

Off The line is available for use. Steady The line is in use. Fast blink The line is ringing. Slow blink The line is on hold.

When you are on a call, you can answer another call while the line status light is flashing. Put the first call on hold and then press the Access button for the new incoming call.

Feature Codes The Feature button enables you to enable or disable features by pressing

this button and then pressing the code on the telephone keypad.

Ta bl e 4 lists the light pattern associated

You can access most of the features in Table 5 by pressing a programmed Access button on the 2102 Business Telephone; the features that do not have a programmed Access button have an asterisk (*).

Tab le 5

Table 5 Feature Codes

lists the feature codes on the 2102 Business Telephone.:

Code Description

31 Displays and dials the first speed dial number. 32 Displays and dials the second speed dial number. 33 Displays and dials the third speed dial number. 34 Display and dials the fourth speed dial number. 35 Displays and dials the fifth speed dial number. 100 Enables or disables the Hands Free feature. 101 Displays OK in the Display Panel. Use this function to make a

(continued)

call.

24 CHAPTER 2: VCX V7000 BUSINESS TELEPHONE — MODEL 2102

Table 5 Feature Codes

Code Description

102 or 103 Displays the volume setting for the current mode:

■ If the handset is in the cradle and the speaker is disabled,

displays the ring volume setting.

■ If the speaker is enabled, displays the speaker volume

setting.

■ If the handset is not in the cradle and the speaker is

disabled, displays the handset volume setting. 104 Enables or disables the speaker. 105* Enables or disables alphanumeric mode (required to dial a

URL). 200* Displays the phone’s IP address. 201* Displays the Gateway IP address. 202* Displays the Subnet Mask. 203* Displays the NCP IP address. 204* Displays the second NCP IP address. 205* Displays the PBX IP address. 206* Displays gateway IP address. 207* Displays subject information (if configured). 208* Enables or disables the camp-on feature (not supported in

209 Allows you to adjust the volume (using the Volume control

300* Displays the current software version. 340 Enables or disables the Hold button (not supported in this

400 Enables or disables the Call Forward feature. 401 Redials the last number. 420 Enables or disables the Transfer feature. 430 Enables or disables the Conference feature. 434 Allows you to enter your password. 440 Enables or disables the Forward Mail feature. 444 Enables or disables the Call Park feature. 446 Enables or disables the Do Not Disturb feature. 460 Displays the Call History menu on the Display Panel.

(continued)

this release).

buttons) of the tone produced when a key is pressed.

release).

Feature Codes 25

Table 5 Feature Codes

Code Description

461 Displays the User Directory on the Display Panel. 600 Displays the Program menu on the Display Panel. 640 Enables or disables the Mute function. 995 Force registration. For administrator use only. 996 Performs soft reset. For administrator use only. 997 Performs hard reset. For administrator use only. 998 Displays debug information. For administrator use only. 999 Enables or disables assert. For administrator use only.

26 CHAPTER 2: VCX V7000 BUSINESS TELEPHONE — MODEL 2102

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