3Com V7000 User Manual

VCX™ Basic Telephone Guide

VCX™ V7000 IP Telephony Solution System Release 7.1

Part Number 900-0396-01 Rev AC Published November 2006

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

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If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or!LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov

1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

CONTENTS

ABOUT THIS GUIDE

Conventions 8

Figures 8 Related Documentation 9 Comments 10

1 GETTING STARTED

VCX Telephone Overview 12 Initial Voice Mailbox Setup 13 Configuration Options 14 Additional Information Sources 14

2 VCX BASIC TELEPHONES — MODELS 3101 AND 3101SP

Buttons and Controls 16 Access Buttons 19 Status Lights for System Appearance Buttons 20

3 3105 ATTENDANT CONSOLE

3105 Attendant Console 22

Access Buttons 22

Feature Buttons 22

Printing Labels 24

Attendant Console Status Lights 25

4 BASIC TELEPHONE OPERATION

Logging In to Your Telephone 28

Changing Your Password 29 Answering a Call 30 Making Calls 30

Making Internal Calls 30

Redialing a Call 31 Making External Calls 31 Making a Call to a Remote Office 31

Using Unique Extensions 31

Class of Service Override 32 Terminating Calls 33 Using the Telephone Display Panel 33 Controlling the Volume 35 Putting a Call on Hold 36

Music on Hold 36

Dialing a New Call While on a Call 36

Answering a New Call While on a Call 36 Transferring a Call 36

Unattended Transfer 37

Attended Transfer 37

Serial Transfer 37

Mapped Button Method 38

Serial Transfer Feature Code Method 38 Muting Calls 38 Mute Ringer 39 Activating Do Not Disturb 39 Activating Malicious Call Trace 40

5 FEATURE CODES

Feature Code Overview 42 Using Feature Codes 42 Feature Codes 43

6 STANDARD FEATURES

Viewing the Call History 50 Viewing the User Directory 51 Controlling Caller ID 52 Setting up a Conference Call 53

Setting up an Unannounced Conference 53 Setting up an Announced Conference 53 Adding a Recipient to an Existing Conference 54

Creating a Cascaded Conference 54

Dropping Conference Recipients 54 Camping on a Busy Extension 55 Transferring Your Phone Settings to Another Phone 56 Forwarding Calls to Voice Mail 56 Transferring a Call to Another User’s Voice Mail 57 Call Waiting 58 Speed Dialing 58

Configuring Personal Speed Dial Numbers 59

Editing Personal Speed Dial Numbers 60

Dialing Personal Speed Dial Numbers 61

Dialing System Speed Dial Numbers 62 Call Forwarding 63

Call Forward Ring No Answer 63

Call Forward Busy Line 64

Call Forward Universal 64 Call Park 64 Paging 65

Paging a Group 66 Call Pickup 66

Directed Call Pickup 67

Group Call Pickup 67

Call Pickup Interaction With Other Features 67 Silent Monitor and Barge In 68

Monitoring a Call 69

Barging In 70

Blocking Call Monitoring 70 Remote Call Forward 71 Hunt Groups 72

Hunt Group Types 74

Logging In to a Hunt Group 76

Hunt Group Interaction With Other Features 77

Viewing Hunt Group Membership and Status 78 Emergency Phone Number Dialing Service 79

7 USING THE VCX USER INTERFACE

Accessing the VCX User Interface 82

VCX User Interface Overview 82 Enabling Call Forwarding 86 Configuring a Call Coverage Point 87 Logging Out 88

A TELEPHONE INSTALLATION AND MAINTENANCE

Connecting the Telephone 90 Attaching and Adjusting the Articulating Support Bracket 91 Attaching and Adjusting the Fixed Support Bracket 93

Low-Profile and High-Profile Positions 93 Wall-Mount Position 94

Security Wall-Mount Bracket 95 Opening the 3105 Attendant Console Label Cover 96 Moving Your Telephone 96 Swapping Telephones 96 Cleaning Your Telephone 97 Troubleshooting Problems 97

INDEX

ABOUT THIS GUIDE

This guide describes how to set up and use 3Com® VCX™ telephones and consoles.

This guide is for users of the following VCX hardware and software:

■ VCX 3101 Basic Telephone

■ VCX3105 Attendant Console

If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

CAUTION: The 3Com telephone system operates over the Ethernet local area network (LAN), not through a traditional telephone connection. Your telephone is connected to the 3Com system through an RJ45 Ethernet connector instead of through an RJ11 telephone connection. Your telephone will not work unless it is connected correctly.

For information about installing your telephone, see the packing sheet that came in the box with your telephone. The model number is on the underside of the telephone. Contact your administrator if you have questions about your telephone connection.

For information about the voice mail system and features, see the IP

Messaging Module User Guide - 3Com Native Interface or the IP Messaging Module User Guide - Traditional Interface, depending on the

Telephone User Interface (TUI) enabled for your phone.

8 ABOUT THIS GUIDE

Conventions Table 1 and Table 2 list conventions that are used throughout this guide.

Tab le 1 Icons

Icon Type Description

Information note Information about important features or

instructions.

Caution Alerts you to potential loss of data or

potential damage to an application, system, device, or network.

Warning Alerts you to potential personal injury.

Tab le 2 Text Conventions

Convention Description

Screen displays This typeface represents information as it appears on the

screen

Commands The word “command” means that you must enter the

command exactly as shown and then press Return or Enter. Commands appear in bold. Example:

To remove the IP address, enter the following command:

SETDefault!0 -IP NETaddr = 0.0.0.0

Words in italics Italics are used to:

■ Emphasize a point.

■ Denote a new term at the place where it is defined in the

text.

Figures This guide provides figures and screen captures that contain sample data.

This data may vary from the data on an installed system.

Comments Send e-mail comments about this guide or about any Voice product

documentation to:

Voice_Techcomm_comments@3com.com

Include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Example:

VCX Basic Telephone Guide System Release 7.1

Part Number 900-0396-01 Rev AB Page 25

Please address all questions regarding the 3Com software to your authorized 3Com coordinator.

GETTING STARTED

This chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone.

This chapter includes the following topics:

■ VCX Telephone Overview

■ Initial Voice Mailbox Setup

■ Configuration Options

■ Additional Information Sources

12 CHAPTER 1: GETTING STARTED

VCX Telephone Overview

Your VCX telephone must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP values, including an IP address, as part of the installation process.

During the installation process, your administrator creates an account for you. This account includes a telephone number and a voice mailbox. Your administrator also assigns a password that associates your telephone number and a voice mailbox with your account.

This chapter assumes that your administrator has either logged you in to your telephone or has given you login instructions.

■ If you are logged in, the Display Panel on your phone shows the

current date and time, and your extension.

■ If you are not logged in, see Logging In to Your Telephone.

This guide describes the features available with your telephone, such as telephone button functions, making and forwarding calls, and speed dialing. In addition, your account includes a voice mailbox. Voicemail features are provided by 3Com IP Messaging software. These features, such as listening to or sending messages, are described in the IP Messaging guide associated with your messaging system. See Additional

Information Sources.

The settings on your telephone, including your extension, personal settings, and system settings, remain the same even when you move your telephone from one Ethernet jack to another, as long as both Ethernet connections are part of the same network.

One of the benefits of a telephone configured with an IP address is portability. Depending on how your administrator has configured the VCX system, you may be allowed to configure another VCX phone in the system to duplicate your primary phone simply by logging in to the other phone using your password (see Transferring Your Phone Settings to

Another Phone).

Your VCX telephone can provide many features. Some of these features are optional. Your administrator determines which features are available for your telephone.

Initial Voice Mailbox Setup 13

Initial Voice Mailbox Setup

When a caller dials your telephone number and you are unable to answer the call, the caller hears a recording and is prompted to leave a message. Before you can listen to messages in your voice mailbox, you must record your name, a personal greeting, and change the default password you use to access your mailbox.

Your administrator will provide you with the default password for initial mailbox access. Typically, the default password is the last 4 digits of your phone number. The first time you access your voice mailbox, the system prompts you to change your password, record your name, and record a personal greeting.

Note that the password you use to access your voice mailbox is not the same password you use to log in to your telephone. When you change the default voicemail password in the following procedure, you do not change the telephone login password.

To initialize your mailbox:

1 Lift the handset. 2 Press the message button on your phone (see the chapter in this guide

that describes the buttons and controls for your particular phone model).

3 At the password prompt, use the keypad to enter your default password.

The voice prompt system describes the initialization process and introduces the Setup Assistant function.

4 Follow the voice prompts to:

a Enter a new password (ask your administrator for password length

requirements; use digits only, * and # are invalid characters).

b Record a name announcement. c Record a personal greeting.

5 Hang up.

14 CHAPTER 1: GETTING STARTED

Configuration Options

Simple VCX telephone operations (for example, making a call, transferring a call, and putting a call on hold) require no configuration. These operations are described in Chapter 4

Many VCX features, however, do require configuration (for example, call forwarding and speed dialing). In general, you can configure these features using one of the following methods:

■ The Telephone User Interface (TUI) is a phone-based interface that

allows you to manage your user account and VCX telephone by entering commands using the telephone keypad. The command used to enable or disable a feature is executed by entering a feature code. Configuration options and prompts are displayed on the telephone Display Panel. See Chapter 6 Many options configured through the TUI require entering a feature code.

■ Basic telephone operation, such as making calls and putting a call

on hold, is described in Chapter 4

■ Features that must be configured, such as speed dialing and call

forwarding, are described in Chapter 6

■ Feature codes are described in Chapter 5.

■ The VCX User Interface is a web browser-based application that allows

you to manage your user account and VCX telephone. Most of the options available through this interface are also available through the TUI. See Chapter 6 Interface.

for more information on using the VCX 7000 User

for more information on using the TUI.

Additional Information Sources

You may also want to refer to the following documents in the VCX documentation set for additional information:

■ VCX Business Telephone Quick Reference Guide — Provides a

single-sheet reference that describes commonly used Model 2102 and Model 3102 telephone features.

■ IP Messaging Module User Guide - 3Com Native Interface or the IP

Messaging Module User Guide - Traditional Interface — Provides information about the voicemail system and features available on your phone. The Guide you should reference depends on the Telephone User Interface (TUI) enabled on your phone. Ask your administrator for details.

VCX BASIC TELEPHONES —

ODELS 3101 AND 3101SP

This chapter describes the buttons, controls, and features on the 3Com® VCX™ Model 3101 and Model 3101SP Basic Telephones.

The chapter includes the following topics:

■ Buttons and Controls

■ Access Buttons

■ Status Lights for System Appearance Buttons

For information about the 3105 Attendant Console, see Chapter 3.

To verify the model number of your telephone, refer to the label under the phone.

16 CHAPTER 2: VCX BASIC TELEPHONES — MODELS 3101 AND 3101SP

Buttons and Controls

Figure 1 shows the buttons and controls on the VCX Model 3101SP Basic

Telephone. The VCX Model 3101 Basic Telephone does not include a microphone, 8, or a speaker button and its indicator light, 10. All other controls are identical on the two telephones.

Figure 1 VCX Model 3101SP Basic Telephone

123

15 14

8910

1 Soft buttons — Use the soft buttons to navigate through Display Panel

options. A button’s function depends on the option selected. The buttons are, left to right:

■ Slct (Select) — Use this button to select a displayed item. For example,

you can use this button to automatically dial a previously placed or received call or a missed call.

■ Back — Use this button to move the cursor backwards one space and

delete the current space). You can also use this button to sort displayed items.

■ Exit — Use this button to exit the currently displayed option.

Buttons and Controls 17

2 Message Waiting Indicator (MWI) — When lit, indicates that you have

at least one unreviewed message (voice, e-mail, or fax) in your mailbox. Also, this indicator flashes when your telephone rings.

3Display Panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of new messages (voice, e-mail, and fax) that you have in your mailbox (see Using the Telephone Display

Panel for more information on how message status determines the

message list). You can also use the Display Panel to view or enable features available

through the Main Menu and with feature codes (see Chapter 5 information on using feature codes).

You can access the Main Menu by pressing the Program button. The following features are available from the Main Menu:

■ User Directory — Displays a directory of the people in your

organization. See Viewing the User Directory

■ Call History — Displays logs of your recent missed, answered, and

dialed calls. See Viewing the Call History

■ Personal Speed Dial — Personal speed dial numbers can be

configured at the telephone or through the VCX User Interface, which is accessed through the web (see Chapter 7 and 3101SP Basic Telephones have no buttons that can be mapped for speed dialing.

). The VCX Model 3101

for

■ System Speed Dial — System speed dial numbers can be configured

at the telephone or through the VCX User Interface, which is accessed through the web (see Chapter 7 Basic Telephones have no buttons that can be mapped for speed dialing.

■ Advanced Settings — Configures network parameters.

CAUTION: This option is for administrator use only. Unauthorized modification of these parameters will disconnect your phone.

4 Scroll buttons (Up, Down, Left, Right, Center) — Perform the

following functions:

■ The Up and Down buttons allow you to scroll through the items in

the telephone Display Panel.

■ The Center button displays the Main menu in the Display Panel.

■ The Left and Right buttons are reserved for future use.

). The VCX Model 3101 and 3101SP

18 CHAPTER 2: VCX BASIC TELEPHONES — MODELS 3101 AND 3101SP

5 Message button — Press this button to access your messages through

the voice mail system; see the IP Messaging Module User Guide.

6 Hold button — Places a caller on hold. See Putting a Call on Hold 7 Label area for Access buttons — The telephone label maker utility,

available through the 3Com web site, enables you to define and print a new label for your Access buttons. See Printing Labels

8 Microphone (3101SP only) — Activated when the telephone is in

speaker phone mode, that is, after you press the (speaker) button. For best results, keep the area around the microphone free of obstructions. To minimize the effects of background noise, the microphone is directional; it performs best when you are directly in front of the telephone.

9 Access buttons— Buttons that are assigned specific features (for

example, Transfer) or that control a line for incoming and outgoing calls. See Access Buttons

10 Speaker button (3101SP only) — Enables you to use the speaker

phone feature. Press the button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker off and resume the conversation, pick up the handset.

The VCX Model 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The VCX Model 3101 Basic Telephone does not support speaker phone operation and it does not have a button.

11 Telephone key pad — Use these buttons to dial telephone numbers and

to access additional features.

12 Volume down — Lowers the volume of the ringer, the speaker, or the

handset. See Controlling the Volume

13 Mute button — Enables you to prevent callers from hearing what you

are saying during a telephone call, although you can still hear them. Press the button to turn off the telephone’s mouthpiece when you are using the handset or the microphone (3101SP only) when your telephone is in speaker phone mode. To turn off the Mute feature, press the button again. The indicator lamp is lit when the Mute feature is enabled. See Muting Calls

14 Volume up — Raises the volume of the ringer, the speaker, or the

handset.See Controlling the Volume

Access Buttons 19

15 Speaker — Enables you to use the speaker phone feature. Press the

Speaker button before you dial the call, when your telephone is ringing,

or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

16 Handset

Access Buttons Figure 2 displays the Access buttons on the VCX Model 3101 and 3101SP

Basic Telephones. The functions assigned to these buttons cannot be changed.

Figure 2 Access Buttons

6#830

 

6#8

 

Access buttons have the following settings:

1 The first button controls a line for incoming and outgoing calls (System

Appearance button; SA1).

2 The second button controls a line for incoming and outgoing calls

(System Appearance button; SA2).

3 Feature button — Allows you to access features that are not directly

assigned to an Access button on your telephone. For example, you can use the Feature button to enable and disable Do Not Disturb. For more information on feature codes, see Chapter 5

4 Transfer button — Sends the currently active call to another telephone.

See Transferring a Call

20 CHAPTER 2: VCX BASIC TELEPHONES — MODELS 3101 AND 3101SP

The telephone LabelMaker, available through the 3Com web site, enables you to define and print a new label for your Access buttons. See Printing

Labels.

Status Lights for System Appearance Buttons

An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates the status. See Ta bl e 3

Tab le 3 Status Indicator Lights for System Appearance Buttons

If the light is The line is

Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold

3105 ATTENDANT CONSOLE

The 3105 Attendant Console enables a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console, it can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.

This chapter includes the following topics:

■ 3105 Attendant Console — A device that works along with VCX

telephones to increase call handling capability. In many offices, the Attendant Console is used by a receptionist or switchboard operator, who is referred to in this guide as “the receptionist.”

22 CHAPTER 3: 3105 ATTENDANT CONSOLE

3105 Attendant Console

Access Buttons The 50 Access buttons on an 3105 Attendant Console can each have two

The 3105 Attendant Console has 50 Access buttons and 4 preprogrammed Feature buttons. In effect, the Attendant Console is an extension of the VCX Business Telephone or VCX Basic Telephone with which it is associated.

Figure 3

Console.

sets of assignments: 1 through 50, and 51 through 100. To toggle between the two sets of assignments, press the Shift button.

Your administrator can assign features to each Access button. Possible features include:

■ Status of internal telephone extensions (busy, available)

In the current release, when you assign a phone extension to an Attendant Console button, the button assignment does not become effective until either the Attendant Console is rebooted or the phone registration interval elapses. The default registration interval is one hour (3600 seconds).

■ Status of external telephone lines

■ Speed dials for user extensions:

illustrates the buttons and controls on the VCX 3105 Attendant

Feature Buttons The four Feature buttons are programmed for four of the five most

common features needed by a receptionist: Call Transfer, Call Hold, Conference, Call Park, or Attendant Serial Call. The Shift button does not affect the operation of the Feature buttons. Your administrator configures the feature assigned to a particular Feature button using the VCX User Interface, Central Management Console. The feature-to-button mappings described in the list following Figure 3 may not correspond to your configuration.

Your administrator also maps telephone extensions to Access buttons using the VCX Administrator web interface.

Figure 3

Attendant Console.

and the text that follows it describe the features on the 3105

are the defaults and

Figure 3 3105 Attendant Console

3105 Attendant Console 23

1 2 3

1 Transfer button — Enables you to send a call to another telephone. See

Transferring a Call

2 Hold button — Places a caller on hold. See Putting a Call on Hold 3 Conference button — Allows you to set up a 6-party conference call.

See Setting up a Conference Call

4 Call Park button — Places a call in a “holding pattern” so that it can be

retrieved from any other telephone on the system. See Call Park Attendant Serial Call button — Enables you to send a call to another

telephone like Transfer, but the call rings back to you when the destination hangs up. You can perform another transfer or other action. Not mapped to a button by default, your administrator can map Attendant Serial Call to any of the four buttons. See Serial Transfer

5Labels — You can print labels for your Attendant Console using the label

maker utility, which is available through the 3Com web site. See Printing

Labels.

6 Label cover tabs — Allow you to unsnap the plastic cover to insert

labels.

24 CHAPTER 3: 3105 ATTENDANT CONSOLE

7 Access buttons — If your administrator has mapped an extension to an

Access button, a light next to the button indicates whether the line is available or in use, or whether an assigned feature is enabled. See

Attendant Console Status Lights

Your administrator uses the VCX Administrator web interface to map telephone extensions to Access buttons numbers. The interface numbers each button. For example, the administrator may say that extension 4001 is assigned to button 1, extension 4002 is assigned to button 2, and so on. On the Attendant Console, the buttons are numbered from top to bottom, starting in the top left corner. (However, no number physically appears next to a button.)

■ The first five buttons from the top in the left column correspond to

Access buttons 1 through 5. (The bottom four buttons are always the Feature buttons.)

■ The second column of nine buttons correspond to Access buttons

6 through 14.

■ The third column of nine buttons correspond to Access buttons 15

through 23.

■ The fourth column of nine buttons correspond to Access buttons

24 through 32.

■ The fifth column of nine buttons correspond to Access buttons 33

through 41.

■ The sixth column of nine buttons correspond to Access buttons 42

through 50.

8 Shift button — Enables you to toggle between the two sets of Access

button assignments on the Console. Press the Shift button to switch between assignments 1 through 50 and assignments 51 through 100. The Shift button LED is lighted when you have buttons 51 through 100 selected.

Printing Labels To create, print, and save labels for your Attendant Console (or any VCX

telephone):

1 Access the 3Com web site, http://www.3com.com. 2 Click Support & Downloads and select Downloads & Drivers from the

drop-down list box. Your browser displays the Downloads page.

3 On the Downloads page, select the following options:

3105 Attendant Console 25

a In the Criteria-base Search section, in the Type of File list box, select

All Downloads. b In the Product Category list box, select Convergence/IP Telephony. c In the Filename text box, enter labels.exe. d Click Search.

4 When the search results page is displayed, locate the labels.exe file for

3Com VCX V7000 IP Telephony Solution, and download it to your system.

5 Locate labels.exe on your system and double-click the file icon to start the

LabelMaker program.

6 Find the page in the LabelMaker that has labels for your attendant

console.

7 Edit the label template by clicking any of the label text boxes to highlight

the existing text, and then typing new text.

8 Press Ta b to move to the next text field in the label. 9 Click the Print button at the top of the LabelMaker screen to open the

Print dialog. Specify which page you want to print. Typically, the default is to print all pages.

10 Click Print.

Attendant Console

Status Lights

11 Cut out the labels and put them in the label holders of your attendant

console.

12 To save the edited LabelMaker, click the Save button at the top of the

LabelMaker screen. Or you can click File > Save As to save the LabelMaker to a new location.

To reuse your saved LabelMaker, run the file that you saved to your computer. If you download the LabelMaker from the 3Com web site, you always get the default version. If you save the default version to the same place you saved an earlier edited version, you overwrite the earlier version.

An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates its status. See Tab le 4

26 CHAPTER 3: 3105 ATTENDANT CONSOLE

Tab le 4 Status Indicator Lights for System Appearance Buttons

If the light is The line is

Off Available for use Steady In use Blinking Do Not Disturb is enabled Blinking quickly Dialing an emergency call

BASIC TELEPHONE OPERATION

This chapter describes how to use the basic telephone functions available on all VCX telephone models and includes the following topics:

■ Logging In to Your Telephone

■ Answering a Call

■ Making Calls

■ Terminating Calls

■ Using the Telephone Display Panel

■ Controlling the Volume

■ Putting a Call on Hold

■ Transferring a Call

■ Muting Calls

■ Mute Ringer

■ Activating Do Not Disturb

■ Activating Malicious Call Trace

28 CHAPTER 4: BASIC TELEPHONE OPERATION

Logging In to Your Telephone

Your administrator assigns an extension (telephone number) and initial password to your phone.

If you hear a dialtone and the Display Panel on your phone shows the date, time, and a telephone extension, you are logged in and can make calls:

Extension: 1001 Feb 17 08:12:00

Note that your administrator initially determines the format for the date and time display. You can change this format (and time zone location of your phone) through the VCX User Interface. See VCX User Interface

Overview and the VCX User Interface online Help.

If you do not hear a dialtone and the Display Panel on your phone shows the following information, you are not logged in and cannot make calls:

Use Program btn to login Logged out from PBX

To log in to your phone:

1 Press Program + 5 + 6.

For phones without a Program button, press Feature + 410 + 5 + 6. The Display Panel shows:

Enter Password:

2 Enter your password and press #.

If the password you entered is associated with the phone extension, you are logged in.

If the Display Panel alternately shows the following information, the password you entered is not associated with the phone extension or the extension has not yet been assigned to the phone:

Invalid password:

Then:

Use Program btn to login Logged out from PBX

Logging In to Your Telephone 29

In this case, use the following steps to log in to your phone:

1 Press Program + 5 + 4.

For phones without a Program button, press Feature + 410 + 5 + 4. The Display Panel shows:

Local Phone Number:

2 Enter your extension and press #.

If the Display Panel shows a previously assigned number that you want to replace, press the middle soft button under the Display Panel to move the cursor back one space. Repeat as necessary and then enter your extension and press #.

3 Enter your password and press #.

Enter Password:

Alternatively to set a password locally, you can use the Password Stored Locally feature code (434), then enter the password. You can use this method in place of step 1 above. See Chapter 5 feature codes.

for information on

Changing Your

Password

You can change your password through the VCX User Interface (see

Chapter 7

However, your password is also stored locally on your telephone. Changing your password through the VCX User Interface does not change the password stored on the phone. You must use the Telephone User Interface (TUI) and change the local password to match the password stored on the call processor by following these steps:

1 Press Program + 5 + 5.

For phones without a Program button, press Feature 410 + 5 + 5. The Display Panel shows:

2 Enter your new password and press #.

The VCX call processor periodically communicates with each VCX telephone. If you change your password through the VCX User Interface but do not change it through the TUI, the VCX call processor detects a password mismatch and logs you out. If this happens, follow steps 1 and 2 to log in.

). This changes your password on the VCX call processor.

Enter Password:

30 CHAPTER 4: BASIC TELEPHONE OPERATION

Answering a Call To answer an incoming call, lift the handset.

Alternatively, if you are using a 3Com® 3101SP Basic Telephone, you can press the speaker button.

If your phone includes multiple access lines, press the Access button for the line on which the new call is arriving (the light next to the button will be flashing).

Unanswered calls are sent to either your call coverage point which, by default, is your voice mailbox or your configured call forwarding destination. See Configuring a Call Coverage Point

Forwarding.Answering a Second Call

On 3Com 3101 and 3101SP Basic Telephones, when a new call arrives while you are on a call:

1 Press the hold button to put the current call on hold. 2 Press the Access button for the line whose status light is blinking,

indicating a new call.

3 To return to the earlier call, hang up the new call, or put it on hold, or

transfer it, and then press the Access button for the original call.

or Call

Making Calls This section describes standard dialing features.

The VCX administrator can configure calling restrictions for some, one, or all the phones at a site. These restrictions may limit the outbound calls (external or to another company site) a phone can make. Ask your administrator if any calling restrictions have been implemented on your phone system.

Making Internal Calls To dial an internal call:

1 Pick up the handset. On 3101SP Basic Telephones, you can press the

button. You hear the dial tone.

2 Dial the extension. Alternatively, you can use the Display Panel to find and

dial the name of the person whom you want to call in the user directory, call logs, or a speed dial list.

3 When you complete the call, hang up the handset. If you pressed the

button, press it again to end the call.

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