2N Omega series - Configuration Tool manual v1.9, Omega Lite User Manual

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2N® Omega Lite

Configuration Program

User Manual

 

Version

1.9.0

www.2n.cz

 

 

 

 

 

 

 

 

 

 

 

The 2N TELEKOMUNIKACE a.s. joint-stock company is a Czech manufacturer and supplier of telecommunications equipment.

The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways, private branch exchanges (PBX), and door and lift communicators. 2N TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years and represented a symbol of stability and prosperity on the telecommunications market for almost two decades. At present, we export our products into over 120 countries worldwide and have exclusive distributors on all continents.

2N® is a registered trademark of 2N TELEKOMUNIKACE a.s.. Any product and/or other names mentioned herein are registered trademarks and/or trademarks or brands protected by law.

2N TELEKOMUNIKACE administers the FAQ database to help you quickly find information and to answer your questions about 2N products and services. On faq.2n.cz you can find information regarding products adjustment and instructions for optimum use and procedures „What to do if...“.

Declaration of Conformity

2N TELEKOMUNIKACE a.s. hereby declares that the 2N® Omega Lite product complies with all basic requirements and other relevant provisions of the 1999/5/EC directive. For the full wording of the Declaration of Conformity see the CD-ROM enclosed and at www.2n.cz.

The 2N TELEKOMUNIKACE company is a holder of the ISO 9001:2008 certificate. All development, production and distribution processes of the company are managed by this standard and guarantee a high quality and advanced technical level of and a professional approach to all of our products.

Dear customer,

Our compliments on buying the 2N OMEGA Lite. This new product was developed with an emphasis on the maximum possible use value, quality and reliability. We hope that you will be utterly satisfied with the 2N OMEGA Lite for many years to come.

3

CONTENTS

1. The PBX configuration instrument menu .......................................................

7

1.1.

Data ...........................................................................................................................................

7

1.2.

Windows ....................................................................................................................................

8

1.3.

Settings ......................................................................................................................................

8

1.4.

Help............................................................................................................................................

9

2. Programming tables for the 2N OMEGA Lite PBX

........................................ 9

2.1. Global data...............................................................................................................................

11

2.1.1.

Information..............................................................................................................................

11

2.1.2.

Hardware .................................................................................................................................

13

2.1.3.

Diagnostics for the PBX and localisation ................................................................................

13

2.1.4.

External lines...........................................................................................................................

14

2.1.5.

Internal lines ............................................................................................................................

18

2.1.6.

Tone parameters ......................................................................................................................

20

2.1.7.

Parameters for voicemail .........................................................................................................

21

2.1.8.

Authorisation numbers ............................................................................................................

21

2.1.9.

Emergency numbers ................................................................................................................

23

2.1.10.

Passwords ................................................................................................................................

23

2.1.11.

Bank holidays ..........................................................................................................................

23

2.1.12.

Charging ..................................................................................................................................

23

2.1.13.

Tones and ringing ....................................................................................................................

24

2.1.14.

Voices......................................................................................................................................

26

2.1.15.

Modem ....................................................................................................................................

27

2.1.16.

GSM Call Volume Levels .......................................................................................................

28

2.1.17.

AUDIO Groups .......................................................................................................................

29

2.1.18.

AUDIO Relay..........................................................................................................................

29

2.1.19.

SMS – Event reporting ............................................................................................................

30

2.1.20.

Auto Conference with Voice Message ....................................................................................

32

2.2. Internal lines.............................................................................................................................

34

2.2.1.

Numbering...............................................................................................................................

34

2.2.2.

Access to external lines ...........................................................................................................

34

2.2.3.

Permitting services ..................................................................................................................

38

2.2.4.

Departments ............................................................................................................................

41

2.2.5.

Allocating to a group and a department...................................................................................

41

2.2.6.

Calling to a department ...........................................................................................................

41

2.2.7.

Global data ..............................................................................................................................

41

2.2.8.

FLASH settings and the type of dialling .................................................................................

41

2.2.9.

Allow direct dialling to bundles ..............................................................................................

42

2.2.10.

Work and private MSN ...........................................................................................................

42

2.2.11.

Operating parameters ..............................................................................................................

42

2.3. System lines.............................................................................................................................

43

2.3.1.

Buttons ....................................................................................................................................

43

2.3.2.

Description of the buttons .......................................................................................................

51

2.3.3.

Allowing services ....................................................................................................................

53

2.4. Virtual lines ..............................................................................................................................

53

2.4.1.

Numbering the virtual lines .....................................................................................................

53

2.4.2.

Direct selection on the bundles allowed ..................................................................................

54

2.4.3.

Tariff credit .............................................................................................................................

54

2.4.4.

Authorisation ...........................................................................................................................

54

2.4.5.

Allocating a bundle .................................................................................................................

54

2.4.6.

Mask for dialling analysis .......................................................................................................

54

4

2.5. External lines ...........................................................................................................................

55

2.5.1.

Types of lines ..........................................................................................................................

55

2.5.2.

Types of digital lines ...............................................................................................................

56

2.5.3.

GSM Services..........................................................................................................................

64

2.5.4.

Trunks......................................................................................................................................

65

2.5.5.

Trunks for accessing ringing ...................................................................................................

65

2.5.6.

Ringing ....................................................................................................................................

65

2.5.7.

Ringing table ...........................................................................................................................

67

2.5.8.

Global data ..............................................................................................................................

71

2.5.9.

Groups and switching ..............................................................................................................

71

2.6. Saving automat ........................................................................................................................

72

2.6.1.

Dialling analysis ......................................................................................................................

72

2.6.2.

Routes - providers ...................................................................................................................

73

2.6.3.

Dialling analysis mask.............................................................................................................

74

2.7. Groups .....................................................................................................................................

75

2.7.1.

Designating lines .....................................................................................................................

75

2.7.2.

Switches, Broadcast, Tape Recorder .......................................................................................

76

2.7.3.

Intercoms .................................................................................................................................

77

2.7.4.

Switching time.........................................................................................................................

77

2.7.5.

Global data ..............................................................................................................................

78

2.8. Switches...................................................................................................................................

80

2.8.1.

Switch Settings ........................................................................................................................

80

2.8.2.

Action Tables ..........................................................................................................................

81

2.8.3.

Send SMS ................................................................................................................................

82

2.9. Numbering ...............................................................................................................................

84

2.9.1.

Internal lines ............................................................................................................................

84

2.9.2.

Services ...................................................................................................................................

84

2.9.3.

DID for the ringing table .........................................................................................................

84

2.10. Operating parameters ..............................................................................................................

84

2.10.1.

Internal lines ............................................................................................................................

84

2.10.2.

External lines...........................................................................................................................

85

2.11. Mobility Extension ....................................................................................................................

86

2.11.1.

Mobility Extension IN .............................................................................................................

86

2.11.2.

Mobility Extension OUT .........................................................................................................

88

2.11.3.

Mobility Extension services ....................................................................................................

90

2.12. Auto CLIP Routing ...................................................................................................................

91

2.12.1.

CLIP Routing - Setting............................................................................................................

91

2.12.2.

CLIP Routing - Database.........................................................................................................

93

2.13. Short / Speed - Dialling............................................................................................................

95

2.13.1.

Common Abbreviated Dialling ...............................................................................................

95

2.13.2.

Private Abbreviated Dialling ...................................................................................................

96

2.13.3.

Brackets/Parentheses in Numbers ...........................................................................................

96

2.14. Export/Import of Abbreviated Dialling ......................................................................................

97

2.14.1.

Common abbreviated dialling Export......................................................................................

97

2.14.2.

Private abbreviated dialling Export .........................................................................................

98

2.14.3.

Abbreviated dialling Import ....................................................................................................

99

2.14.4.

Errors during Abbreviated dialling Import ............................................................................

100

2.14.5.

Creating of Abbreviated dialling file .....................................................................................

101

2.15. REMOTE SUPERVISION ......................................................................................................

102

2.15.1.

What Remote Supervision Provides: .....................................................................................

102

2.15.2.

What You Need .....................................................................................................................

102

2.15.3.

Creating and writing of a gateway remote access code .........................................................

102

2.15.4.

Description of OMEGA Lite Program Menus and Bar Buttons ............................................

105

2.15.5.

Types of Establishing Connection .........................................................................................

107

2.15.6.

AUTOMATIC CONNECTION ............................................................................................

107

5

2.15.7.

MANUAL CONNECTION...................................................................................................

110

2.15.8.

Downloading Data.................................................................................................................

111

2.15.9.

Panel ......................................................................................................................................

111

2.15.10.

Remote Supervision Logistics...........................................................................................

111

2.15.11.

Disconnecting Connection ................................................................................................

111

2.15.12.

Cancelling Connection ......................................................................................................

112

6

1. The PBX configuration instrument menu

The basic menu for the PBX configuration instrument contains the following items:

1.1. Data

 

New

Making a new PBX configuration file

 

Open…

Opening a current configuration file

 

Close

Closing an open window with a configuration file

 

Save

Saving a file

 

 

Save as …

Saving a file under another name

 

Firm values

Using the factory settings in the default set up

 

From the PBX

Reading the configuration from the PBX

 

To the PBX

Saving a configuration into the PBX

 

Reset the PBX

Reset the PBX (the same function as turning on and off)

 

Time synchronization

Setting the time to the PC which is connected to the

 

PBX

 

 

 

 

Upload the PBX software

Loading firmware into Flash.

 

Reset and boot the PBX from Flash

Reset the PBX with firmware

 

support into Flash and rewriting it into RAM.

 

 

Freezing the PBX

The PBX switches to the service regime. Ongoing calls

 

are completed other calls cannot be started. This state is indicated by the sign

 

“PBX repairs!” on the system phones. Afterwards it is possible to turn the PBX

 

off and change the modules. The PBX switches to the operating state after the

 

command “Unfreeze PBX” or after turning on or off.

 

Unfreezing the PBX

Returning to the operating state.

Print actuel window

Printing sets

Print setup

Close the program

7

1.2. Windows

 

Cscade

Grouping the windows into a cascade

 

Tile

Grouping the windows next to each other without overlap

Arrange icons

 

Panel

The state of the lines

 

Account data

Displaying calls

 

PBX diagnostics

Displaying log system reports

1.3. Settings

Settings for: - local connections

-connection to a COM port or a LAN

 

- modem

- remote control /telemonitoring

 

- confirmation

- reading and entering DAT into the PBX

 

Select communications device

select COM, TCP/IP, UDP

 

TCP/IP

Setting IP addresses of PC where an XAPI server is

 

running

 

 

 

Selecting COM

Selecting the COM ports

 

COM Baud speed

 

Setting the speed of communication with the PBX

 

Select language

 

Choosing the language you want to use

8

1.4. Help

 

Contents

help

 

Search…

for words in help

 

Using help

general instructions for using help in OS WIN

 

About the application

information on the SW version of the Program

2. Programming tables for the 2N OMEGA Lite PBX

The following passages give a detailed description of all of the programming parameters in the 2N OMEGA Lite PBX. The chapter is in the same position as the menu in the PBX configuration device‟s themed index.

For access to programme the PBX you need a password.

The PBX configuration instrument enables two types of users to change the PBX settings.

Password for a Supervisor user

The user with the supervisor authorisation has access to all of the PBX parameters and can also change the password for a user with user authorisation.

Password for an ordinary User

The user authorisation only allows certain PBX parameters to be changed when programming and the User password to be changed.

All parameters are available for reading.

The user can change the following parameters

-Authorisation numbers

-Emergency numbers

-Bank holidays

-The name of the VL

-Internal priority lines

-Authorisation without ARS

-Allowing services – all

-Divisions

-Classification into groups and divisions

-Calling to the entire division

-FLASH and the type of choices for VL

-Allowing direct choice for bundles

-Operating parameters for internal and external lines

-Buttons for system telephones

-External lines – name and type of choice

-Bundles for ring retrieval

-Assigning ringing tables into the ringing table for external lines

-Labelling lines

-Switchover times

-Global group data – dialling tone, softening tone, DISA tone

-Quick dialling – joint and personal

9

The standard password setting for both users is 1111.

Without the password the PBX cannot be programmed. Please remember the password!

10

2.1. Global data

2.1.1.Information

This item informs you on the construction of the PBX that you are programming. Here you will find the number of the SW version in the PBX, the production number of the PBX to which you are connected, the time for which access to the PBX by remote control is allowed and a precise labelling of the PBX firmware saved in the RAM and FLASH memory. This labelling is in accord with the file name used to upgrade the firmware in the PBX.

Information about licences:

RA Validity - expiring period for remote control with integrated modem to PBX (according to main board type).

SW valid - SW validity expiring period (it is possible to make only emergency calls after expiring of this period).

11

ME valid - licence expiring period of Mobility Extension service.

ME count - maximum count of Mobility Extension service users. (default users count = 2, without validity limitation).

GSM validity – displays the time before licence expiry for call blocking from GSM modules (blocking of IMSI or first IMSI part). View the IMSI after the SIM card is read in the v LogSystem listing.

Last licence - shows the valid licence serial number. It is possible to download a licence with a serial number higher than the current one. Such a licence may be entered just once into the PBX.

To enter a licence, push the „key‟ button on the main bar of the configuration tool. To create a licence, communicate the licence type, validity time and board number to the supplier.

Lines - displays the count of available ports for each interface.

Languages - shows the system language to be used (for accounting and logsystem data listings and ME SMS messages as determined by the FW type: CZ = FW cz, sk, EN = FW en, de) and available user languages (for the key system menus and tags, extension names and personal quick dialling labels).

The last changes item provides information on the most recent data entered into the PBX or a file for each user type.

12

2.1.2.Hardware

Information on the physical construction of the PBX including the attachment of the individual types of modules at all positions in the PBX. Individual modules can be added or taken away thus altering the PBX‟s construction. However the simplest way is to read the actual configuration directly from the PBX along a series port or through the TCP/IP protocol.

2.1.3.Diagnostics for the PBX and localisation

13

If you use external and internal lines with call identification support, then fill in the part Localisation:

International – fill in the international calling code (usually 00)

National – fill in the country code in the national network (for the Czech Republic (CR) it is 00420)

Local – fill in the local transfer number in the ISDN network (usually 0, not used in the CR)

In the section Installation you assign who and where is installed in the PBX.

Languages

Select 1-4 user languages from the list of user languages (for key system phone menus and tags, extension names and personal quick dialling labels).

2.1.4.External lines

Minimum ring time. Determines how long the minimum continuous ringing from an external line must be detected for the external line to be announced as ringing.

Minimum quiet for ring end. It is the pause in the ringing from an external line after which the ringing from an external line is considered finished.

Pause length for dial CO. Enables a pause to be entered between the numbers dialled. Used in complementary numbers after quick dialling and after detecting routes.

14

FLASH length to CO. Enter the length of the FLASH signal generated by the PBX to the external port.

Dial pulse to CO. Enter the length of the dial pulse‟s impulse to the external port.

Dial gap to CO. Serves to set the gap length for pulse dialling to an external port.

Gap between numbers PV. Serves to assign the gap length for pulse dialling sent to an external pulse.

DTMF dial length. Serves to assign the length of broadcasting the dual tone multi-frequency (DTMF) dialling to an external port. This value also determines the DTMF dialling pause.

Waiting for a CPT CO. Determines the maximum period the PBX spends trying to detect the external dialling tone used to determine the working of the external port.

DTMF dial CO translation. The dialling gap for an internal tonal line to an external tonal line after which the dialling to the external line is only heard.

Test Repetition CO. How much a faulty external line test is repeated.

CO OUT Relax. The minimum time for suspending an external line after an outgoing call.

CO In Relax. The minimum time for suspending an external line after an incoming call.

End of waiting on a DISA/FAX/modem. The time an incoming external call waits after detection by the CNG (fax signal) or after direct inward calling on a free or engaged subscriber before hanging up on the external line or carrying on with another row in the call table.

1st dial to CO time. The maximum time for delay when dialling an external line. If there is no dialling during this time the external number is hung up on.

Dial to CO time. The maximum time for delaying in dialling an external line. It is renewed after every new number dialled by the internal user and, after it has expired; the device switches from dialling to calling. It is permissible for the expiration of this time to be marked by a short peep. Any other calling after this time has elapsed is considered to be a call service.

Dial to GSM time. The maximum time for dialling another call to a GSM line. It is renewed after every new number dialled by the internal user and, after it has expired; the device switches from dialling to calling. It is permissible for the expiration of this time to be marked by a short peep. Any other calling after this time has elapsed is considered to be a call service

Max call time without break-up. The maximum time for a call of two external lines that have connected break up signalling.

Max call time with break-up. The maximum time for a call of two external lines that do not have connected break up signalling.

Trace ISDN. The selection allows the type of diagnostics for the ISDN modules to be set after restarting the PBX.

ISDN blocking time after extern. busy. The time for which the ISDN line is not accessible after a previous occupancy by external equipment (e.g. by an ISDN modem).

15

Don’t disintegrate conference. Allowing no collapse for conferencing between an internal line and at least two external lines after the internal line has hung up.

CLIP In Enter the expected incoming GSM identification format.

CLIP Out Enter the expected outgoing GSM identification format.

Outgoing ringing of CO line for Auto CLIP routing The minimal CO line outgoing call duration (including ringing), needed the call to be counted as a realized (successful) from the point of view of the Auto CLIP Routing function. Longer calls would be saved to the Auto CLIP Routing call history only if „Save even realized calls“ has been selected.

Prefix of CLIR service String inserted at the beginning of the called number, used to hide the calling party number when making an outgoing call over GSM, ISDN or VoIP. This number is automatically inserted when an internal line uses CLIR service. CLIR service must be enabled for each internal line separatelly in menu Internal lines/Enabling of services/Activation parameter CLIR and Private Calls. CLIR service is activated/deactivated dialing the CLIR service code (analogue phones). CLIR could be added to one of system phone programable keys. The related LED diode shines when CLIR is active. The default setting of the CLIR service code is #6. CLIR is activated with #61 and deactivated with #60.

Minimum CLIP length - set the count of digits for CLIP control for speed dialling. Refer to the Speed Dialling subsection for more details.

16

17

2.1.5.Internal lines

Pulse #. The digit replacing the tone hash on pulse telephones.

Pulse *. The digit replacing the tone asterisk on pulse telephones.

Time for 1st dialling. Defines the maximum time waiting for the first number to be dialled after phone is picked up. The line gets the engaged tone after this time period has elapsed.

Time for further dialling. Defines the maximum time spent waiting for the next number to be dialled from an internal line. After it has lapsed the engaged tone is heard and the call is cancelled.

Crossing Time to failure loop. Defines the time period before the engaged tone is sent following unsuccessful dialling. After the line goes to a fault loop.

Bad dial key protection. The time period for which the next digit dialled is ignored after dialling the entire number. It serves to prevent inadvertent call back after unsuccessful dialling.

Switching on lock. The time the intercom lock is fastened.

Regime supervisor is valid. The time period for which the supervisor services can be called upon after logging in to the Supervisor service

Ticking after attach. The time for which a ticking can be heard on the call after connecting. After this period the service cannot be disconnected from the call.

Back to forwarder. The time the PBX tries to get a connection after reconnecting with a hung up line. After this time it carries on in getting a connection but it also starts ringing back to the switcher.

Back to operator. If the target user does not pick up the phone in this period the ringing goes back to the operator.

End of switching over. After this period the PBX considers the call as dead. The caller is told this by a voice telling them that all lines are unavailable and the call is cancelled.

Ringing of holding CO. The time between being notified by tinkling on an internal line that an external call is on hold.

End of holding. The time limit for a temporarily held external line to be hung up.

Time of back ringing. The time call back lasts for.

Length of alarm ringing. The time the alarm will ring after activating it on an internal line.

Delay from front. The time when a new incoming call is not accepted after having been hung up.

Increasing of DTMF resistant for DISA. Min. length of the DTMF sign that is accepted in the DISA direct inward calling.

Increasing of DTMF resistant for VMail. Min. length of the DTMF sign that is accepted in VoiceMail.

Trace key system phone L2 – enable writing of key system phone layer 2 events into LogSystem listings. To read the data push the „dollar‟ button on the main bar of the configuration tool while reading accounting data, for example.

Trace key system phone ringing – enable writing of key system phone ringing into LogSystem listings. To read the data push the „dollar‟ button on the main bar of the configuration tool while reading accounting data, for example.

18

19

2.1.6.Tone parameters

DTMF

Increasing of DTMF resistant for DISA. Min. length of the DTMF sign that is accepted in the DISA direct inward calling.

Increasing of DTMF resistant for VMail. Min. length of the DTMF sign that is accepted in VoiceMail.

Amplitude of the DTMF L Group: the size of the DTMF sign‟s amplitude (as a rule it is not necessary to change it).

Amplitude of the DTMF H Group: the size of the DTMF sign‟s amplitude (as a rule it is not necessary to change it)

The PBX has two tone generators which can be used as tone sources when setting Tones. The tone can be formed from up to three varying frequencies. When forming the tones it is necessary to uphold the rule on the overall size of the

amplitude:

-1st Frequency = Amplitude to 62

20

-2nd Frequency = Amplitude to 31 -3rd Frequency = Amplitude to 21

Generator 1 (sine 1)

-Default frequency 425 Hz.

Generator 2 (sine 2)

-Example of forming a “British tone”.

Amplitude of the voice modules

 

The default value is set at 64 and it is not recommended to change it.

Busy tone detector parameters

 

Count of CPT periods

-minimum count of tones (beeps) according to

ITU-T E.180 before hang-up;

 

Silence fluctuation

 

-intensity of the silence signal (0-65535).

Jitter period

-tone

duration

tolerance against silence, starting from

tone:silence = 1:1 [ms];

 

 

CPT detection threshold behind filter

-minimum tone level (0-255) for the tone to

be considered present.

 

 

2.1.7.Parameters for voicemail

Voicemail

a line

(or department) to which the modem of a voice

 

system is connected, Audio lines (Kerio VoiceMail) and the

 

ITS voice system lines.

Identification of mailbox

selection prefix before the identification sign (the

 

default setting is a pause of 1s).

DTMF for call clear

return

from being put through (called subscriber is

engaged)

Increasing of DTMF resistant for VMail. Min. length of the DTMF sign that is accepted in VoiceMail.

Use protocol ITS permission/prohibition for the voice mail ITS Use protocol 602 permission/prohibition for the voice mail SW602

2.1.8.Authorisation numbers

Tables A, B, C, D, E, F for programming authorisations. Tables A, B, C, D are prohibitive and conversely tables E and F are for exemptions and have greater priority. Every table has 16 rows. Local numbers up to 5 digits can be entered into tables A and B, the rest take ten digits.

Apart from the numbers it is also possible to add the sign “?”, which presents all numbers (0-9).

21

22

2.1.9.Emergency numbers

A table listing the emergency numbers that the lines can call without authorisation. 15 numbers are available with a maximum of 16 digits.

2.1.10.Passwords

2.1.10.1. The password for users classified as Supervisor

The table for entering the supervisor‟s password. This password is used, for instance, during the RESET services of the PBX etc.

The user with the Supervisor authorisation has access to all parameters in the PBX and can also change passwords for users with the User authorisation.

2.1.10.2. The password for users classified as User

The user with the User authorisation has the possibility of changing only some of the PBX parameters when programming and can change the password for the user with the User authorisation.

All parameters are available for reading.

2.1.11. Bank holidays

A table in which up to 16 annual bank holidays can be entered. The PBX behaves as though it were a Sunday.

2.1.12. Charging

A form for entering the types of calls recorded in the call memory.

The entry Record incoming numbers allows a record of the incoming calls to be made in the accounting rows for ports so enabling this. The entry Record the entire number of private calls enables the numbers of private calls to be recorded.

23

2N Omega series - Configuration Tool manual v1.9, Omega Lite User Manual

2.1.13. Tones and ringing

In this screen you can change the type of tones and ringing in individual states. The screen is primarily meant for special applications.

It is necessary to select “Tone source” (left part of the table) and “Tone cadence” (right part of the table).

The types of tones (heard in the handset) and ringing (heard on the telephone):

24

Dialling tone

 

 

Special

held calls

 

Baby call

activate the Baby call/dispatcher regime

 

Network dial tone

simulated tone when using ARS, call back regime, internal

 

 

GSM and ISDN in certain cases

Busy tones

 

 

Busy

the person called is engaged, the service cannot be provided

 

Congestion

blocked network (from an external network – the line is

 

 

broken, network is blocked, wrong number no credit; calling

 

 

internal network – telephone broken, full queue, cannot be

 

 

redirected, reject )

 

Not allowed service

unauthorised entry (entered an unauthorised service or

 

 

line, lock, timeout selection, cannot be done)

Waiting tone

 

 

VL

calling from an internal line

 

SYS

calling from a system line

 

CO

calling from an external line

Notice

When connecting

End CO-CO

at the end of a call between two external lines there is a

 

ticking before break up

Ringing from

An internal line

The intercom

An external line

Call back

Return from redirection

Alarm

Before entering this screen there is a warning about the possible negative effect operation may have on the PBX after an unprofessional change to the tones.

25

2.1.14. Voices

Here you can change the voice settings (system, user and music to make waiting more pleasant).

System voices

The PBX contains 11 systems voices. The voices notify the user about being redirected, accepting the service dialled, a more expensive call in the LCR (least cost routing) etc...

In this category there is also “music to make waiting more pleasant – MusicOnHold“.

It is not recommended to make changes to the system voices.

User voices

They are for notifying the caller in DISA.

After reading the DAT from the PBX this table will display a list of the voices contained in the PBX.

Pressing the key “Load“ saves the voices in the “Wav“ directory, which are then automatically formed in the root directory of the installed PBX‟s configuration tool.

If you are going to make changes in the voices settings it is necessary to first put the voice in this “Wav” directory and then set it here. A voice is a type of wav and must have the following parameters: MONO - 8bit - 8kHz - unsigned.

The overall capacity of the voices is ca. 3 minutes. The length of the system voices including the music is ca. 40 sec.

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Mess

The name of the voice as it is herein presented in the PBX configuration tool (e.g. as a DISA parameter in the ringing table).

File

The name (max. 8 signs) of the voice as it is saved in the PBX.

A change to the original voice

-press the key “Load”

-enter the voice created into the “Wav” directory formed.

-right click with the mouse on the voice you want to change.

-select the voice formed that is saved in the “Wav” directory.

-press the key “Save”

Adding a new voice

- press the key “Load”

-enter the voice created into the “Wav” directory formed.

-right click with the mouse in the space for user voices.

-select the command “Add”

-select the voice formed that is saved in the “Wav” directory.

-press the key “Save”

2.1.15.Modem

Changes can be made in the internal modem‟s configuration (depending on the PBX model) for telemonitoring. The basic set up accepts silent running of the modem. The settings are changed by the AT command. The command is accepted after carrying out a RESET.

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Permission for Modem switch for telemonitoring in the DISA detection is (according to the ringing table) selected (if it is sited) directly in the modem module.

2.1.16. GSM Call Volume Levels

The table helps adjust the automatic call volume through a GSM module against other interfaces.

The values are in dB.

Take small steps while changing the settings.

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2.1.17. AUDIO Groups

The AUDIO inputs/outputs include eight AUDIO groups to be assigned to the Broadcast/Tape recorder service in the Groups/Switches, Broadcast, Tape recorder menu.

2.1.18. AUDIO Relay

Each AUDIO input/output can be assigned one relay. The relay closes when the given AUDIO channel is used for the Tape recorder/Broadcast service.

Typically, this option is mainly used for Broadcast with the relay activating the so-called Broadcast exchange.

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2.1.19. SMS – Event reporting

Here you can set PBX status monitoring through „dispatching‟ text messages, or SMS Event reporting. A text message can be sent with different statuses to up to three different addressees.

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Enter:

Number – enter the number to which the SMS shall be sent.

Port – select a GSM port or bundle from which the „dispatching„ SMS shall be sent. If you do not select one, the text message shall be sent through the first allowed GSM port as defined in the External lines/Types of digital lines, Sending SMS menu.

Now select the type of the text messages to be sent:

PBX STATE – send an SMS upon every PBX start.

PBX MAINTENANCE – send an SMS upon every configuration change, PBX FW upgrade and Reset.

GSM SIM STATE – send an SMS to inform whether the SIM card is installed in the GSM module or not.

GSM NETWORK STATE – send an SMS to inform whether the GSM network is available or not.

GSM CREDIT LOW – send an SMS upon every successful GSM call to inform of the SIM card credit state. Set the credit info for each GSM port separately.

VOIP STATE – send an SMS to inform of the state of voice channels to the Ethernet module.

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ISDN STATE – send an SMS to notify an ISDN error and, subsequently, line clearing.

CO STATE – send an SMS to notify an external (analogue CO) line error and, subsequently, line clearing.

SYS STATE – send an SMS to notify a key system phone error and, subsequently, line clearing.

IL STATE - send an SMS to notify an internal analogue line error and, subsequently, line clearing.

SWITCH STATE – send an SMS whenever the relay gets activated/deactivated (ON/OFF).

Day/Night STATE – send an SMS upon a DAY/NIGHT or NIGHT/DAY PBX change. No SMS is sent if the change was initiated by any of the binary switch actions.

2.1.20. Auto Conference with Voice Message

Here assign the source of the voice message to be played to the Auto conference with voice message participants to each subscriber line department.

2.1.20.1. Voice Message Source

Message cyclically – internal voice message storage.

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A system or user voice message is the parameter.

AUX – external input (J25 connector on the main board).

A voice message from an attached device (CD, MP3, Wav player, etc.) is played continuously.

AUDIO module – an additional module mounted in the J8 position on the 12port extending module.

A voice message from an attached device (CD, MP3, Wav player, etc.) is played continuously into the selected AUDIO input.

2.1.20.2. Department Lines

A list of internal lines associated in a department. Push to move to department configuration automatically.

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2.2. Internal lines

2.2.1.Numbering

This item offers a list of internal subscribers to the PBX. Here the individual ports are assigned a subscriber number and a name. The name is allowed to up to 14 characters, the numbering is 4 digits at most. Pay attention that no collision with the numbering of services arises.

In the DDI column enter the DDI number used when phoning an internal line during DISA, DDI, if it is not set up otherwise in the ringing table.

Select the user language in the Language column to display the key system phone menus, line names and personal quick dialling labels. Select one of up to 4 languages as preset in the Global data/Localisation menu.

The Prefix CLIP column represents the transition sign to the VTS for internal lines that identify an incoming call and for system telephones with at least 05.12 firmware. It enables this equipment to accept call back directly from a list of rejected calls. It can contain up to 4 characters.

The column Prefix CLIP private represents the transition sign to a private network (an external line denoted as a private one) for internal lines that identify an incoming call and for system telephones with at least 05.12 firmware. It enables this equipment to accept call back directly from a list of rejected calls. It can contain up to 4 characters.

2.2.2.Access to external lines

2.2.2.1.Allocating external lines

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This table is for allocating a selection of bundles for external lines to internal lines (analogue and system) subscribers. If an internal subscriber chooses the service Access to an external line and the LCR is not activated or they are returning from it because a different, cheaper route was not found, then for calling to the VTS the priority external line is first used and if the first choice is not available then the first free external line selected from the bundle. The priority line can even be from a disallowed bundle.

If, for instance, we imagine 4 varying privileged groups of subscribers from the standpoint of their choices for a free external line (ignoring the LCR). The first circuit will be 2 internal lines to the flat of the building administrator, the second circuit to the director with an assistant and a company fax, the third circuit will be 4 traders and the fourth circuit the other employees with the lowest set selection for an external line. In order to meet these requirements we split up the external lines (except external lines allocated to GSM phones) into, for instance, 4 bundles. Bundle 1 has 1 external line – for the building administrator‟s flat. External lines 2 and 3 – the directorate – are assigned to bundle 2. The external lines 4 and 5 are in bundle 3 and the last external lines, 6, 7 and 8 are assigned to bundle 7. Afterwards for starting up an external line we can assign the internal links from the administrator‟s flat just to bundle 1. Like this no one else can get on this external link. For the director, assistant and fax we assign bundles 2 and 7 for starting up to the VTS. Like this two calls can be made simultaneously from the directorate on the private lines and other calls (faxing, other external conference calls , …) choose one of the free external lines from the last bundle, 7. Similarly the traders‟ lines can be chosen from bundles 3 and 7 for external calls. The other employees can only use the last bundle, 7. In this case bundle 7 not only serves the group “other employees” but also as a reserve for the traders and the directorate with a fax. This selection can be enriched by setting the priorities for the internal and external lines. For the priorities the valid principle is that an internal subscriber must have the same or higher priority than an external line so that it can be assigned to him.

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