2N Omega Lite Operating Manual

OMEGA Lite

Operator services

USER MANUAL Operator services

verze 1.2

Users Manual - Operator services

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OMEGA Lite

Operator services

Dear customer,

let us congratulate you on having purchased the 2N OMEGA Lite system. This new product has been developed and produced in order to provide the maximum utility value, quality and reliability to the user. We hope you will be fully satisfied with the

2N OMEGA Lite for a long time.

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CONTENTS

1. BASIC SERVICES................................................................................................................................3

1.1. PICTOGRAMS USED IN THE TEXT......................................................................................................3

1.2. EXPLANATION OF TERMINOLOGY.....................................................................................................4

1.3. TYPES OF RINGING..........................................................................................................................6

1.4. VOICE MESSAGES IN YOUR EARPIECE ..............................................................................................6

1.5. TONES IN YOUR EARPIECE...............................................................................................................8

2. SERVICES FOR ADVANCED USERS...............................................................................................9

2.1. YOU ARE IN ANOTHER OFFICE (FOLLOW ME)..................................................................................9

2.2. CALL PARKING .............................................................................................................................11

2.3. CALL DESIGNATION WITH JOB NUMBER.........................................................................................13

2.4. YOU ARE LOOKING FOR ANYBODY - CIRCULAR CALLING ...............................................................15

2.5. INFO LINE - MEETING CONFERENCE...............................................................................................16

2.6. DO NOT DISTURB WITH INCOMING (INTERNAL) CALLS....................................................................17

2.7. DO NOT DISTURB THIS CALL.........................................................................................................18

2.8. BROADCAST .................................................................................................................................19

2.9. ENTERING INTO CALL OR CALL OVERHEARING...............................................................................20

2.10. TELEPHONE ALARM CLOCK...........................................................................................................22

2.11. CALL-WAITING SIGNAL - I NEED TO TALK TO YOU.........................................................................24

2.12. TELEPHONE SET LOCKING.............................................................................................................25

2.13. DISPATCHER CALLING, BABY CALLING..........................................................................................27

2.14. YOU WANT / DO NOT WANT TO RECEIVE CO LINE CALLS..............................................................30

2.15. DISA SERVICE..............................................................................................................................32

2.16. RETURN TO TRANSFERRED CALL - AFTER HANG-UP.......................................................................34

3. PBX SYSTEM SERVICES.................................................................................................................35

3.1. PBX MEMORY FILLING, CLEARING................................................................................................35

3.2. CALL COST BUFFER CLEARING .............................................. CHYBA! ZÁLOŽKA NENÍ DEFINOVÁNA.

3.3. RECORD A DISA MESSAGE OF YOUR OWN............................. CHYBA! ZÁLOŽKA NENÍ DEFINOVÁNA.

3.4. AUTOMATIC DAY / NIGHT MODE SWITCHING IN ANY GROUP.......................................................37

3.5. DAY / NIGHT MODE SETTING IN ANY GROUP ..............................................................................38

3.6. CANCELLATION OF ALL SERVICES..................................................................................................39

3.7. CANCELLATION OF ALL SERVICES ON ANOTHER SUBSCRIBER LINE .................................................40

3.8. PBX CLOCK SETTING....................................................................................................................41

3.9. RINGING CHECK ...........................................................................................................................42

3.10. CO LINE IN DEFECT......................................................................................................................43

3.11. PBX RESETTING ...........................................................................................................................45

4. TABLE OF SERVICES......................................................................................................................46

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1. Basic Services

1.1. Pictograms Used in the Text

Your telephone is ringing.

Pick up your handset.

Start conversation.

Listen to the tone or the voice message in your earpiece.

Hang up the handset. Dial the internal subscriber number nn (21, e.g.) or department

number (10, e.g.).

r...r

...

Dial the external (CO line) subscriber number r...r Dial individual digits of the number.

Press ‘FLASH’ or ‘R’ Press ‘#’. Press ‘*’.

Dial the department number (10, 20, 30, 40, 50, or 60). Dial the PBX memory number (8000 through 8099, or 80#00

through 80#99) Dial your personal password.

Advise your colleagues of the present situation. Please read this paragraph carefully.

The PBX relay will turn on or off

Notes, good ideas for you

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Refer to page

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1.2. Explanation of Terminology

CO (External, Public) Line CO lines are public telephone network lines that are connected to your 2N OMEGA Lite PBX as inputs. They are used for outgoing (external) calls, i.e. calls outside your company. These lines include either the O2 lines, GSM lines, or also your private lines.

External (CO Line) Subscriber

Any external subscriber worldwide that calls or is called by your PBX using a CO line.

Internal Subscriber

Any subscriber inside your company connected to the 2N OMEGA Lite PBX. Internal PBX calls are free of charge.

Private Network

A telephone network owned by one subject and used for telephone interconnection of his branches and their subscribers. From the viewpoint of the 2N OMEGA Lite PBX, there is no difference between private and public telephone networks.

Private Subscriber

Any external private telephone network subscriber.

Tone and Pulse Dialing, Tone and Pulse Telephone Sets

Two types of telephone sets are used in many countries - the older pulse telephone sets and advanced tone telephone sets (which are usually able to use pulse dialing too, the dialing mode is selected by a switch). The 2N OMEGA Lite PBX works with both the types of telephone sets without problems, but pulse telephone sets offer lower comfort and type of dialing related to inividual extesion and it is necessary to set a type of dialling for a each extension line on the PBX. Since services are different in each type of telephone sets, make sure which of the telephone sets you are using currently. We recommend to use tone dialing telephone sets for better comfort.

Trunk

A group (cluster) of CO lines, for one department of your company, for example.

Voice Mail and Fax Server

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řanská 621

www.tel-2n.cz

PC-based software that gives each internal 2N OMEGA Lite subscriber a comfortable answering and recording machine and fax „of its own“. For illustration see the invitation card below where the 2N OMEGA Lite PBX is able to distinguish answering/recording machine and fax calls automatically.

DISA

An option to dial an internal PBX subscriber number directly (without needing the operator).

Paging

A system similar to the broadcasting one which looks for and advises subscribers equipped with key (system) telephone sets.

ISDN

A digital public network operated by Telecom that provides high-quality voice and data services. It allows, for example, to use DDI from the public telephone network to an internal subscriber. The ISDN module for the 2N OMEGA Lite PBX is also available to you.

Internal Subscriber Groups

The 2N OMEGA Lite PBX allows to define two internal subscriber groups that can behave as if they had 2 independent (virtual) PBXs. Each group can

• have a PBX operator of its own;

• have a fax and answering and recording machine of its own (unless it uses 2N

OMEGA Lite voice mail);

• have a DAY / NIGHT mode of its own (independently of the other group);

• keep its telephone call costs separately;

• have an 2N PORTER doorlock system of its own;

• have their own CO lines, etc.

Department

Internal subscribers that are part of an organizational unit (such as department, division, etc.). Departments are fully independent of groups. The PBX defines up to 6 departments with numbers 10, 20, 30, 40, 50, and 60. Each internal subscriber can be part of one or more departments, but of one group only.

Users Manual - Operator services

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Frank Taylor

Sales Department

2N Co., Ltd.

Mod

143 01 Praha 4

tel: 02 / 613 01 400 l.24

fax: 02 / 613 01 400 l.724

voice mail: 02 / 613 01 400 l.724

e-mail: obchod@tel-2n.cz

OMEGA Lite

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(long ring followed by a

s followed by a pause)

PORTER

(longer ring followed by a short ring) signals

that an unsuccessfully transferred call or an unparked call is

of your telephone set or a waiting call via

There is no such service or the service has been

You are not authorized to use the service or

You tried to make an outgoing call and all CO

cost route and

warns you that the connection will be more

Your telephone has been forwarded permanently

The „Do Not Disturb With Incoming Calls“

Enter your personal or the PBX system

You tried to make an outgoing call, but your

telephone set is locked (barred) for CO line

1.3. Types of Ringing

This is what you can

hear in your

earpiece

Internal subscriber ringing (two rings followed by a pause). External subscriber ringing

pause).

Alarm clock (continuous ringing) signals that the pre-

programmed time has been reached.

2N PORTER ringing (two short ring

signals that the entrance door bell operated by 2N is ringing.

Returned call

returning to you.

Back ringing

Internet.

This means

1.4. Voice Messages in Your Earpiece

To make you as comfortable as possible, the 2N OMEGA Lite PBX sends messages on the following situations into your earpiece:

This is what you can

hear in your earpiece

"Dialing accepted"

"Service non-available"

"Unauthorized dialing“

„All lines busy“

"Warning: More expensive call"

"Calls forwarded"

"Do not disturb“ active"

"Enter password“

The service has been accepted and performed.

performed incorrectly

have entered an incorrect password.

lines accessible by you are busy. The PBX cannot use the least-

expensive.

or the „Follow Me“ service is active.

service is active.

password.

This means

"Locked“

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This is what you can

hear in your earpiece

"Line in defect"

This means

calls. You tried to make an outgoing call using a line that is defective (marked defective).

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interrupted tone)

signals that the CO line is ready

(long interrupted tone) signals that

the telephone set of the called external (CO line) subscriber

(two long tones followed by a pause)

(short interrupted tone) signals that the called

(two short tones followed by a longer pause)

signals that you „have held“ the other call and can dial other

(one short tone) signals the

entering/returning of another subscriber into your

(two short and one long tones into

l that another internal

(ticking tone during the

1.5. Tones in Your Earpiece

This is what you can

hear in your

earpiece

Types of ringing of your telephone and tones in your earpiece can be modified by the PBX technician if the PBX software allows so. This applies to special applications in particular. In that case, the description in this manual need not be fully consistent with the actual application. Here a standard setup is included. Some ringing tones may differ in individual countries, please refer to your local ringing tone standard. Some ringing tones may differ in individual countries, please refer to your local ringing tone standard.

Internal dialing tone (continuous nonsignals that the PBX is ready to receive your dialing.

CO (external) dialing tone

to receive your external subscriber number dialing.

External ringing tone

is ringing.

Internal ringing tone

signals that the telephone set of the called intern subscriber is ringing.

Busy tone

party’s line is busy

Special tone

services or establish other calls.

Conference tone

call/conference, who was temporarily excluded.

Internal warning tone

the call) signals during your cal subscriber is trying to get through to your line.

Entering into call warning tone

call) signals that someone has got through to your line Warning tones (1, 2, 3, or 4 short tones during the call) signal that another subscriber is trying to get through to your line:

• from a subscriber line (extension)

• from a CO line

• PBX operator

• a call returning after call transfer

This means

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2. Services for Advanced Users

2.1. You Are in Another Office (Follow Me)

This service is similar to the „Call Forwarding“ service. If you leave your office to your colleague’s office and have forgotten to forward your calls to your colleague’s line, you can do so additionally using your colleague’s telephone set. Any call to your line will ring on your colleague’s telephone set:

Pick up your colleague’s handset and wait until you can hear the internal dialing tone (————)

With a tone telephone set:

Dial ‘#15nn’, where nn is your line number, from which calls

should be forwarded to your colleague’s line.

With a pulse telephone set:

Dial ‘715nn’, where nn is your line number, from which calls

should be forwarded to your colleague’s line.

Further, in either case:

Listen the service performing message.

Hang up.

The telephone set in your office will ring shortly to signal an incoming call, which, however, has been forwarded.

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To cancel the „Follow Me“ service using your telephone set (after you return):

Pick up the handset of your telephone set

The voice message announces you that your calls have been forwarded

With a tone telephone set:

Dial ‘#10’.

Listen to the service performing message.

With a pulse telephone set:

Dial ‘710’.

Listen to the service performing message

To cancel the „Follow Me“ service using another telephone set:

Pick up the handset of the other telephone set and wait until you can hear the internal dialing tone (————)

With a tone telephone set:

Dial ‘#16nn’, where nn is your line number on which you want to

cancel the „Follow Me“ service.

With a pulse telephone set:

Dial ‘716nn’, where nn is your line number on which you want to

cancel the „Follow Me“ service.

Further, in either case:

Listen to the service performing message.

Hang up.

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2.2. Call Parking

To park your current call to any of 9 parking places available, from which you or anybody else can unpark the call any time later:

You are talking with somebody and want to park the call.

With a tone telephone set:

Press ‘FLASH’ or ‘R’ on your telephone set and then dial ‘#3x’, where x is 1 to 9. Your call will be parked on the selected

parking place (1 to 9). If the call parking was successful, hang up.

With a pulse telephone set:

Dial ‘73x’, where x is 1 to 9. Your call will be parked on the

selected parking place (1 to 9). If the call parking was successful, hang up.

If the PBX ignores your dialing (the call remains where it is), it means that the selected parking place is occupied. Try to park your call on another parking place or later.

If a call is not unparked from a parking place within a pre-set timeout, your telephone set will start ringing („Returned Call“ ringing ( parked call.

___

____

-) to remind you of your

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To unpark the earlier-parked call from a parking place:

Pick up the handset of any telephone set and wait until you can hear the internal dialing tone (————)

With a tone telephone set:

Dial ‘#30’ to unpark a call from the first occupied parking place.

dial ‘#3x’, where x is 1 to 9, to unpark a call from the selected

or x

With a pulse telephone set:

or x

parking place (1 to 9). Start conversation.

Dial ‘730’ to unpark a call from the first occupied parking place (1 to 9), or

Dial ‘#3x’, where x is 1 to 9, to unpark a call from the selected parking place (1 to 9).

Start conversation.

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2.3. Call Designation with Job Number

You want to designate outgoing calls with job numbers for further processing (evaluation of call costs of a certain commercial job, e.g.). The job number will be included in the telephone call cost printout and PC display.

To designate a new outgoing call with a job number:

Pick up the handset and wait until you can hear the internal dialing tone (————)

With a tone telephone set:

Dial ‘#73’.

With a pulse telephone set:

Dial ‘773’.

Further, in either case:

xxxx

The call will be designated with the selected job number in the telephone bill.

Dial the job number (4 digits) related to the call. Dial ‘0’. Dial the telephone number r...r of the subscriber to be called.

r...r

Wait until the called subscriber answers the call.

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Job „xxxx“

Job „yyyy“

To designate the current call with a job number:

You are talking with somebody and want to designate the call with the job number.

With a tone telephone set:

Press ‘FLASH’ or ‘R’ into the call.

Dial ‘#73xxxx’, where xxxx is a four-digit number related to the call.

xxxx

Go on talking. The call will be designated with the selected job number in the telephone bill.

With a pulse telephone set:

Dial ‘773xxxx’, where xxxx is a 4-digit job number related to the call.

xxxx

Go on talking. The call will be designated with the selected job number in the telephone bill

If you start conversation in a call designated with job no. xxxx and wish to redesignate the call with job no. yyyy later, a part of the call will be debited to job xxxx and the remaining part of the call to job yyyy.

Call designated

with job no. xxxx at

the beginning

Call designated

with job no. yyyy

during the call

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2N Omega Lite Operating Manual

Specifications and Main Features

Frequently Asked Questions

User Manual