2N Omega 48 - Operator Services v1.0, Omega 48 User Manual

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2N ® - OMEGA 48 Operator services

USER MANUAL

Operator services

verze 1.0

Users Manual - Operator services

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2N ® - OMEGA 48 Operator services

Dear customer,

let us congratulate you on having purchased the 2N® OMEGA 48 system. This new product has been developed and produced in order to provide the maximum utility value, quality and reliability to the user. We hope you will be fully satisfied with the

2N® OMEGA 48 for a long time.

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2N ® - OMEGA 48 Operator services

CONTENTS

1. BASIC SERVICES................................................................................................................................

3

1.1.

PICTOGRAMS USED IN THE TEXT......................................................................................................

3

1.2.

EXPLANATION OF TERMINOLOGY.....................................................................................................

4

1.3.

TYPES OF RINGING ..........................................................................................................................

6

1.4.

VOICE MESSAGES IN YOUR EARPIECE ..............................................................................................

6

1.5.

TONES IN YOUR EARPIECE...............................................................................................................

8

2. SERVICES FOR ADVANCED USERS ...............................................................................................

9

2.1.

YOU ARE IN ANOTHER OFFICE (FOLLOW ME) ..................................................................................

9

2.2.

CALL PARKING .............................................................................................................................

11

2.3.

CALL DESIGNATION WITH JOB NUMBER .........................................................................................

13

2.4.

YOU ARE LOOKING FOR ANYBODY - CIRCULAR CALLING ...............................................................

15

2.5.

INFO LINE - MEETING CONFERENCE...............................................................................................

16

2.6.

DO NOT DISTURB WITH INCOMING (INTERNAL) CALLS....................................................................

17

2.7.

DO NOT DISTURB THIS CALL.........................................................................................................

18

2.8.

BROADCAST .................................................................................................................................

19

2.9.

ENTERING INTO CALL OR CALL OVERHEARING...............................................................................

20

2.10.

TELEPHONE ALARM CLOCK...........................................................................................................

22

2.11.

CALL-WAITING SIGNAL - I NEED TO TALK TO YOU.........................................................................

24

2.12.

TELEPHONE SET LOCKING .............................................................................................................

25

2.13.

DISPATCHER CALLING, BABY CALLING..........................................................................................

27

2.14.

YOU WANT / DO NOT WANT TO RECEIVE CO LINE CALLS..............................................................

30

2.15.

DISA SERVICE..............................................................................................................................

32

2.16.

RETURN TO TRANSFERRED CALL - AFTER HANG-UP .......................................................................

34

3.

PBX SYSTEM SERVICES.................................................................................................................

35

 

3.1.

PBX MEMORY FILLING, CLEARING................................................................................................

35

 

3.2.

AUTOMATIC DAY / NIGHT MODE SWITCHING IN ANY GROUP.......................................................

37

 

3.3.

DAY / NIGHT MODE SETTING IN ANY GROUP ..............................................................................

38

 

3.4.

CANCELLATION OF ALL SERVICES..................................................................................................

39

 

3.5.

CANCELLATION OF ALL SERVICES ON ANOTHER SUBSCRIBER LINE .................................................

40

 

3.6.

PBX CLOCK SETTING....................................................................................................................

41

 

3.7.

RINGING CHECK ...........................................................................................................................

42

 

3.8.

CO LINE IN DEFECT ......................................................................................................................

43

 

3.9.

PBX RESETTING ...........................................................................................................................

45

4.

TABLE OF SERVICES......................................................................................................................

46

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1. Basic Services

1.1. Pictograms Used in the Text

Your telephone is ringing.

Pick up your handset.

Start conversation.

Listen to the tone or the voice message in your earpiece.

Hang up the handset.

nn Dial the internal subscriber number nn (21, e.g.) or department number (10, e.g.).

r...r Dial the external (CO line) subscriber number r...r

... Dial individual digits of the number.

Press ‘FLASH’ or ‘R’

Press ‘#’.

Press ‘*’.

Dial the department number (10, 20, 30, 40, 50, or 60).

Dial the PBX memory number (8000 through 8099, or 80#00 through 80#99)

Dial your personal password.

Advise your colleagues of the present situation.

Please read this paragraph carefully.

The PBX relay will turn on or off

C Notes, good ideas for you

& Refer to page

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1.2. Explanation of Terminology

CO (External, Public) Line

CO lines are public telephone network lines that are connected to your 2N OMEGA 48 PBX as inputs. They are used for outgoing (external) calls, i.e. calls outside your company. These lines include either the O2 lines, GSM lines, or also your private lines.

External (CO Line) Subscriber

Any external subscriber worldwide that calls or is called by your PBX using a CO line.

Internal Subscriber

Any subscriber inside your company connected to the 2N OMEGA 48 PBX. Internal PBX calls are free of charge.

Private Network

A telephone network owned by one subject and used for telephone interconnection of his branches and their subscribers. From the viewpoint of the 2N® OMEGA 48 PBX, there is no difference between private and public telephone networks.

Private Subscriber

Any external private telephone network subscriber.

Tone and Pulse Dialing, Tone and Pulse Telephone Sets

Two types of telephone sets are used in many countries - the older pulse telephone sets and advanced tone telephone sets (which are usually able to use pulse dialing too, the dialing mode is selected by a switch). The 2N® OMEGA 48 PBX works with both the types of telephone sets without problems, but pulse telephone sets offer lower comfort and type of dialing related to inividual extesion and it is necessary to set a type of dialling for a each extension line on the PBX. Since services are different in each type of telephone sets, make sure which of the telephone sets you are using currently. We recommend to use tone dialing telephone sets for better comfort.

Trunk

A group (cluster) of CO lines, for one department of your company, for example.

Voice Mail and Fax Server

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PC-based software that gives each internal 2N® OMEGA 48 subscriber a comfortable answering and recording machine and fax „of its own“. For illustration see the invitation card below where the 2N® OMEGA 48 PBX is able to distinguish answering/recording machine and fax calls automatically.

DISA

An option to dial an internal PBX subscriber number directly (without needing the operator).

Paging

A system similar to the broadcasting one which looks for and advises subscribers equipped with key (system) telephone sets.

ISDN

A digital public network operated by Telecom that provides high-quality voice and data services. It allows, for example, to use DDI from the public telephone network to an internal subscriber. The ISDN module for the 2N OMEGA 48 PBX is also available to you.

Internal Subscriber Groups

The 2N® OMEGA 48 PBX allows to define two internal subscriber groups that can behave as if they had 2 independent (virtual) PBXs. Each group can

have a PBX operator of its own;

have a fax and answering and recording machine of its own (unless it uses 2N® OMEGA 48 voice mail);

have a DAY / NIGHT mode of its own (independently of the other group);

keep its telephone call costs separately;

have an 2N PORTER doorlock system of its own;

have their own CO lines, etc.

Department

Internal subscribers that are part of an organizational unit (such as department, division, etc.). Departments are fully independent of groups. The PBX defines up to

6 departments with numbers 10, 20, 30, 40, 50, and 60. Each internal subscriber can be part of one or more departments, but of one group only.

Frank Taylor

2N Co., Ltd.

Sales Department

Modřanská 621

 

 

 

143 01 Praha 4

 

 

 

tel: 02 / 613 01 400 l.24

 

 

 

fax: 02 / 613 01 400 l.724

 

 

 

voice mail: 02 / 613 01 400 l.724

 

 

 

 

 

 

e-mail: obchod@tel-2n.cz

 

 

 

www.tel-2n.cz

 

 

 

 

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1.3. Types of Ringing

 

This is what you can

 

 

 

 

 

 

 

 

 

 

 

 

 

 

hear in your

 

 

This means

 

 

 

 

 

 

 

 

earpiece

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Internal subscriber ringing (two rings followed by a pause).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

External subscriber ringing (long ring followed by a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

pause).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Alarm clock (continuous ringing) signals that the pre-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

programmed time has been reached.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2N PORTER ringing (two short rings followed by a pause)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

signals that the entrance door bell operated by 2N PORTER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

is ringing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Returned call (longer ring followed by a short ring) signals

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

that an unsuccessfully transferred call or an unparked call is

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

returning to you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Back ringing of your telephone set or a waiting call via

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Internet.

 

1.4. Voice Messages in Your Earpiece

To make you as comfortable as possible, the 2N OMEGA 48 PBX sends messages on the following situations into your earpiece:

 

This is what you can

 

 

 

 

 

This means

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

hear in your earpiece

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

"Dialing accepted"

 

The service has been accepted and performed.

 

 

"Service non-available"

 

 

There is no such service or the service has been

 

 

 

 

performed incorrectly

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

"Unauthorized dialing“

 

You are not

authorized to

use

the service or

 

 

 

have entered an incorrect password.

 

 

 

 

 

 

 

 

 

 

 

„All lines busy“

 

 

You tried to make an outgoing call and all CO

 

 

 

 

lines accessible by you are busy.

 

 

 

 

 

 

 

 

 

 

 

 

 

"Warning: More expensive call"

 

The PBX cannot use the least-cost route and

 

 

 

warns you that the connection will be more

 

 

 

 

 

expensive.

 

 

 

 

 

 

 

 

 

"Calls forwarded"

 

 

Your telephone has been forwarded permanently

 

 

 

 

or the „Follow Me“ service is active.

 

 

 

 

 

 

 

 

 

 

 

"Do not disturb“ active"

 

The

„Do

Not Disturb

With Incoming Calls“

 

 

 

service is active.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

"Enter password“

 

 

Enter

your

personal

or

the

PBX

system

 

 

 

 

password.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

"Locked“

 

You tried

to

make an

outgoing

call,

but

your

 

 

 

telephone

set is locked (barred) for

CO

line

 

 

 

 

 

 

 

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This is what you can hear in your earpiece

"Line in defect"

This means

calls.

You tried to make an outgoing call using a line that is defective (marked defective).

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1.5. Tones in Your Earpiece

This is what you can

hear in your This means earpiece

Internal dialing tone (continuous non-interrupted tone) signals that the PBX is ready to receive your dialing.

CO (external) dialing tone signals that the CO line is ready to receive your external subscriber number dialing.

External ringing tone (long interrupted tone) signals that the telephone set of the called external (CO line) subscriber is ringing.

Internal ringing tone (two long tones followed by a pause) signals that the telephone set of the called internal subscriber is ringing.

Busy tone (short interrupted tone) signals that the called party’s line is busy

Special tone (two short tones followed by a longer pause) signals that you „have held“ the other call and can dial other services or establish other calls.

Conference tone (one short tone) signals the entering/returning of another subscriber into your call/conference, who was temporarily excluded.

Internal warning tone (two short and one long tones into the call) signals during your call that another internal subscriber is trying to get through to your line.

Entering into call warning tone (ticking tone during the call) signals that someone has got through to your line

Warning tones (1, 2, 3, or 4 short tones during the call) signal that another subscriber is trying to get through to your line:

from a subscriber line (extension) from a CO line

PBX operator

a call returning after call transfer

Types of ringing of your telephone and tones in your earpiece can be modified by the PBX technician if the PBX software allows so. This applies to special applications in particular. In that case, the description in this manual need not be fully consistent with the actual application. Here a standard setup is included. Some ringing tones may differ in individual countries, please refer to your local ringing tone standard. Some ringing tones may differ in individual countries, please refer to your local ringing tone standard.

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2. Services for Advanced Users

2.1. You Are in Another Office (Follow Me)

This service is similar to the „Call Forwarding“ service. If you leave your office to your colleague’s office and have forgotten to forward your calls to your colleague’s line, you can do so additionally using your colleague’s telephone set. Any call to your line will ring on your colleague’s telephone set:

Pick up your colleague’s handset and wait until you can hear the internal dialing tone (————)

With a tone telephone set:

Dial ‘#15nn’, where nn is your line number, from which calls nn should be forwarded to your colleague’s line.

With a pulse telephone set:

Dial ‘715nn’, where nn is your line number, from which calls nn should be forwarded to your colleague’s line.

Further, in either case:

Listen the service performing message.

Hang up.

The telephone set in your office will ring shortly to signal an incoming call, which, however, has been forwarded.

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2N Omega 48 - Operator Services v1.0, Omega 48 User Manual

2N ® - OMEGA 48 Operator services

To cancel the „Follow Me“ service using your telephone set (after you return):

Pick up the handset of your telephone set

The voice message announces you that your calls have been forwarded

With a tone telephone set:

Dial ‘#10’.

Listen to the service performing message.

With a pulse telephone set:

Dial ‘710’.

Listen to the service performing message

To cancel the „Follow Me“ service using another telephone set:

Pick up the handset of the other telephone set and wait until you can hear the internal dialing tone (————)

With a tone telephone set:

Dial ‘#16nn’, where nn is your line number on which you want to nn cancel the „Follow Me“ service.

With a pulse telephone set:

Dial ‘716nn’, where nn is your line number on which you want to nn cancel the „Follow Me“ service.

Further, in either case:

Listen to the service performing message.

Hang up.

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2N ® - OMEGA 48 Operator services

2.2. Call Parking

To park your current call to any of 9 parking places available, from which you or anybody else can unpark the call any time later:

You are talking with somebody and want to park the call.

With a tone telephone set:

Press ‘FLASH’ or ‘R’ on your telephone set and then dial ‘#3x’, x where x is 1 to 9. Your call will be parked on the selected

parking place (1 to 9).

If the call parking was successful, hang up.

With a pulse telephone set:

Dial ‘73x’, where x is 1 to 9. Your call will be parked on the x selected parking place (1 to 9).

If the call parking was successful, hang up.

If the PBX ignores your dialing (the call remains where it is), it means that the selected parking place is occupied. Try to park your call on another parking place or later.

If a call is not unparked from a parking place within a pre-set timeout, your telephone set will start ringing („Returned Call“ ringing (___ - ____ -) to remind you of your

parked call.

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To unpark the earlier-parked call from a parking place:

Pick up the handset of any telephone set and wait until you can hear the internal dialing tone (————)

With a tone telephone set:

 

 

Dial ‘#30’ to unpark a call from the first occupied parking

 

 

place.

or

x

dial ‘#3x’, where x is 1 to 9, to unpark a call from the selected

parking place (1 to 9).

 

 

 

 

 

Start conversation.

 

 

 

With a pulse telephone set:

Dial ‘730’ to unpark a call from the first occupied parking place (1 to 9), or

or

x

Dial ‘#3x’, where x is 1 to 9, to unpark a call from the selected

parking place (1 to 9).

 

 

Start conversation.

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2.3. Call Designation with Job Number

You want to designate outgoing calls with job numbers for further processing (evaluation of call costs of a certain commercial job, e.g.). The job number will be included in the telephone call cost printout and PC display.

To designate a new outgoing call with a job number:

Pick up the handset and wait until you can hear the internal dialing tone (————)

With a tone telephone set:

Dial ‘#73’.

With a pulse telephone set:

Dial ‘773’.

Further, in either case:

xxxx Dial the job number (4 digits) related to the call.

Dial ‘0’.

r...r Dial the telephone number r...r of the subscriber to be called.

Wait until the called subscriber answers the call.

The call will be designated with the selected job number in the telephone bill.

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2N ® - OMEGA 48 Operator services

To designate the current call with a job number:

You are talking with somebody and want to designate the call with the job number.

With a tone telephone set:

Press ‘FLASH’ or ‘R’ into the call.

xxxx Dial ‘#73xxxx’, where xxxx is a four-digit number related to the call.

Go on talking. The call will be designated with the selected job number in the telephone bill.

With a pulse telephone set:

xxxx Dial ‘773xxxx’, where xxxx is a 4-digit job number related to the call.

Go on talking. The call will be designated with the selected job number in the telephone bill

If you start conversation in a call designated with job no. xxxx and wish to redesignate the call with job no. yyyy later, a part of the call will be debited to job xxxx and the remaining part of the call to job yyyy.

Call designated

Call designated

 

with job no. yyyy

 

with job no. xxxx at

 

during the call

 

the beginning

 

 

 

 

 

 

 

 

 

 

 

Job „xxxx“

 

Job „yyyy“

 

 

 

 

 

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+ 33 hidden pages