2N Omega 48 User Manual
2N
®
- OMEGA 48
Basic services
USER MANUAL
Basic services
verze 1.0
User manual – Basic services
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2N
®
- OMEGA
48
Basic services
Dear customer,
let us congratulate you on having purchased the 2N OMEGA 48 system. This new
product has been developed and produced in order to provide the maximum utility
value, quality and reliability to the user. We hope you will be fully satisfied with the 2N
OMEGA 48 for a long time.
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CONTENTS
1. BASIC SERVICES................................................................................................................................4
1.1. PICTOGRAMS USED IN THE TEXT ............................................................................................ 4
1.2. EXPLANATION OF TERMINOLOGY ............................................................................................. 5
1.3. TYPES OF RINGING ............................................................................................................... 7
1.4. VOICE MESSAGES IN YOUR EARPIECE ..................................................................................... 7
1.5. TONES IN YOUR EARPIECE ..................................................................................................... 8
1.6. SOMEONE IS CALLING YOU .................................................................................................... 9
1.7. YOU WANT TO CALL SOMEBODY ...........................................................................................10
1.8. YOU WANT TO MAKE A PRIVATE CALL ....................................................................................12
1.9. PERSONAL PASSWORD ENTERING .........................................................................................13
1.10. PRIVATE CALL FROM ANOTHER TELEPHONE SET .....................................................................14
1.11. ANOTHER TELEPHONE SET / VIRTUAL LINE PRIVATE CALL ........................................................15
1.12. CALL TRANSFER ..................................................................................................................16
1.13. TEMPORARY CALL HOLDING ..................................................................................................18
1.14. SOMEONE WANTS TO ENTER YOUR PREMISES .......................................................................19
1.15. CALL FORWARDING - SOMEONE ELSE WILL ANSWER YOUR CALLS ...........................................21
1.16. CALL FORWARDING TO PTN .................................................................................................23
1.17. ANOTHER TELEPHONE SET IS RINGING ..................................................................................25
1.18. MULTI-PERSON TALK - CONFERENCE .....................................................................................26
1.19. QUICK TRANSFER TO FAX .....................................................................................................28
1.20. SUBSCRIBER / CO LINE RESERVATION ...................................................................................29
1.21. REVERSE SUBSCRIBER LINE MODE ........................................................................................31
1.22. USER GROUPS, DAY / NIGHT MODES ..................................................................................32
1.23. AUTOMATIC DAY / NIGHT MODE SWITCHING ........................................................................33
1.24. DAY / NIGHT MODE SETTING BY YOUR TELEPHONE SET ........................................................34
2. MOBILITY EXTENSION .................................................................................................................. 35
2.1. MOBILITY EXTENSION – PERMANENT ......................................................................................35
2.2. MOBILITY EXTENSION IN DAY MODE.......................................................................................38
2.3. MOBILITY EXTENSION IN NIGHT MODE ...................................................................................41
2.4. MOBILITY EXTENSION – PASSIVE CALLS ..................................................................................44
2.5. SMS AT NO ANSWER ......................................................................................................45
2.6. MOBILITY EXTENSION – ACTIVE CALLS ....................................................................................47
3. 2N OMEGA 48, YOUR ANSWERING, RECORDING, AND FAX MACHINE ............................. 49
3.1. „ANSWERING AND RECORDING MACHINE“ ACTIVATION .............................................................50
3.2. „ANSWERING AND RECORDING MACHINE“ MESSAGE RETRIEVING .............................................52
3.3. „ANSWERING AND RECORDING MACHINE“ DEACTIVATION .........................................................53
4. 2N OMEGA 48, YOUR COST SAVING MACHINE........................................................................ 54
5. 2N OMEGA 48 AND YOUR LAN ..................................................................................................... 55
6. POWER OUTAGE ............................................................................................................................. 56
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7. OTHER OPTIONS AND ACCESSORIES ........................................................................................ 57
8. TABLE OF SERVICES ...................................................................................................................... 58
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1. Basic Services
1.1. Pictograms Used in the Text
Your telephone is ringing
Pick up the handset
Start conversation
Listen to the tone or the voice message in the earpiece
Hang up the handset
nn
r...r
..
Dial the internal subscriber number nn (21, e.g.) or department
number (10, e.g.)
Dial the external (CO line) subscriber number r...r.
Dial individual digits
.
Press “FLASH” or “R”
Press “#“
Press “Ρ”
Dial the department number (10, 20,30,40,50 or 60)
Dial the PBX memory number (8000 through 8099, or 80#00
through 80#99)
Dial your personal password
Advise your colleagues on the present situation
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&
Please read this paragraph carefully
Notes, good ideas for you
Refer to page
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1.2. Explanation of Terminology
CO (External, Public) Line
CO lines are public telephone network lines that are connected to your 2N OMEGA
48 PBX as inputs. They are used for outgoing (external) calls, i.e. calls outside your
company. These lines include either the Telecom lines, GSM lines, or also your
private lines.
External (CO Line) Subscriber
Any external subscriber worldwide that calls or is called by your PBX using a CO
line.
Internal Subscriber
Any subscriber inside your company connected to the 2N OMEGA 48 PBX. Internal
PBX calls are free of charge.
Private Network
A telephone network owned by one subject and used for telephone interconnection
of his branches and their subscribers. From the viewpoint of the 2N OMEGA 48
PBX, there is no difference between private and public telephone networks are
identical.
Private Subscriber
Any external private telephone network subscriber.
Tone and Pulse Dialing, Tone and Pulse Telephone Sets
Two types of telephone sets are used in many countries - the older pulse telephone
sets and advanced tone telephone sets (which are usually able to use pulse dialing
too, the dialing mode is selected by a switch). The 2N OMEGA 48 PBX works with
both the types of telephone sets without problems, but pulse telephone sets offer
lower comfort. Since services are different in each type of telephone sets, make sure
which of the telephone sets you are using currently. We recommend to use tone
dialing telephone sets for better comfort.
Trunk
A group (cluster) of CO lines, for one department of your company, for example.
Voice Mail and Fax Server
PC-based software that gives each internal 2N OMEGA 48 subscriber a comfortable
answering and recording machine and fax „of its own“. For illustration see the
invitation card below where the 2N OMEGA 48 PBX is able to distinguish
answering/recording machine and fax calls automatically.
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DISA
An option to dial an internal PBX subscriber number directly (without needing the
operator) - refer to the User Manual, Services for PBX Operator, Chap. Disa Service.
Paging
A system similar to the broadcasting one which looks for and advises subscribers
equipped with key (system) telephone sets.
ISDN
A digital public network operated by PTT that provides high-quality voice and data
services. It allows, for example, to use DDI from the public telephone network to an
internal subscriber. The ISDN module for the 2N OMEGA 48 PBX is available to
you.
Internal Subscriber Groups
The 2N OMEGA 48 PBX allows to define two internal subscriber groups that can
behave as if they had 2 independent (virtual) PBXs. Each group can
• have a PBX operator of its own;
• have a fax and answering and recording machine of its own (unless it uses 2N
OMEGA 48 voice mail);
• have a DAY / NIGHT mode of its own (independently of the other group);
• keep its telephone call costs separately;
• have an 2N DOOR COMMUNICATOR doorlock system of its own;
• have their own CO lines, etc.
Department
Internal subscribers that are part of an organizational unit (such as department,
division, etc.). Departments are fully independent of groups. The PBX defines up to
6 departments with numbers 10, 20, 30, 40, 50, and 60. Each internal subscriber
can be part of one or more departments, but of one group only.
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(two short rings
followed by a pause) signals that the entrance door bell
ring) signals
that an unsuccessfully transfered call or an unparked call is
of your telephone set or a waiting call via
This is what you can
„Dialing accepted“
een
You are not authorized to use the service or have
You tried to make an outgoing call and all CO lines
cost route and
warns you that the connection will be more
Your telephone has been forwarded permanently
h Incoming Calls“ service
„Enter password“
You tried to make an outgoing call, but your
ng call using a line that
1.3. Types of Ringing
Internal subscriber ringing (two rings followed by a pause)
External subscriber ringing (long ring followed by a pause)
Alarm clock (continous ringing) signal that the pre-
2N DOOR COMMUNICATOR ringing
Returned call (longer ring followed by a short
programed time has been reached
operated by 2N DOOR COMMUNICATOR is ringing
returning to you
Back ringing
internet
1.4. Voice Messages in Your Earpiece
To make you as comfortable as possible, the 2N OMEGA 48 PBX sends messages
on the following situations into your earpiece:
hear in your earpiece
„Service non-available“
„Unauthorized dialing“
„All lines busy“
„Warning: More expensive
call“
„Calls forwarded“
„Do not disturb“ active
The service has been accepted and performed.
There is no such service or the service has b
performed incorrectly.
entered an incorrect password.
accessible by you are busy.
The PBX cannot use the leastexpensive.
or the „Follow Me“ service is active.
The „Do Not Disturb Wit
is active.
Enter your personal or the PBX system password.
This means
„Locked“
„Line in defect“
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telephone set is locked (barred) for CO line calls.
You tried to make an outgoi
is defective (marked defective).
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This is what you can
interrupted tone)
(Czech standard: alternating
short and long tones, US: 350+425 Hz) signals that the
CO line is ready to receive your external subscriber
(long interrupted tone) signals that
set of the called external (CO line)
(two long tones followed by a
pause) signals that the telephone set of the called
e called
(two short tones followed by a longer
pause) signals that you „have held“ the other call and can
(one short tone) signals the
ing of another subscriber into your
(two short and one long tones into
the call) signals during your call that another internal
(ticking tone during the
(1, 2, 3, or 4 short tones during the call)
signal that another subscriber is trying to get through to
1.5. Tones in Your Earpiece
hear in your earpiece
This means
Internal dialing tone (continuous non-
signals that the PBX is ready to receive your dialing.
CO (external) dialing tone
number dialing.
External ringing tone
the telephone
subscriber is ringing.
Internal ringing tone
internal subscriber is ringing.
Busy tone (short interrupted tone) signals that th
party’s line is busy.
Special tone
dial other services or establish other calls.
Conference tone
entering/return
call/conference, who was temporarily excluded.
Internal warning tone
subscriber is trying to get through to your line.
Entering into call warning tone
call) signals that someone has got through to your line.
Warning tones
your line:
Ringing types of your telephone and tones in your earpiece can be changed by a PBX
technician if the PBX software allows so. This is done for special applications in particular.
In that case, the description in this Manual may not correspond with the actual setup. This
Manual provides the default setup only.
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• from a subscriber line (extension)
• from a CO line
• PBX operator
• a call returning after call transfer
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1.6. Someone Is Calling You
Your telephone set is ringing, which means that someone is calling you:
Your telephone set is ringing
Pick up your handset
Start conversation
The type of ringing of your telephone set indicates whether
• an internal PBX subscriber is calling you (your telephone set rings as follows: - - -), or
• the call is coming from the public telephone network (your telephone set rings as
follows: ).
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1.7. You Want to Call Somebody
You wish to call an internal PBX subscriber (this call is free of charge), or an
external public telephone network line subscriber.
To call an internal PBX subscriber free of charge:
Pick up your handset and wait until you can hear the internal dialing
tone (————)
Dial the internal subscriber number (nn is the extension number of the
nn
internal subscriber to be called
or
or
If the called party does not answer the call, you can
• either hang up and try later, or
• dial another internal subscriber number, or
• use the „Subscriber / CO Line Reservation“ service.
If you can hear the busy tone (- - - -) after your dialing, then the called internal
subscriber is just making a call. In that case you can
• either hang up and try later, or
• dial another internal subscriber number, or
• wait, with the busy tone in your earpiece, until the called party hangs up. In that
case, the busy tone converts into the ringing tone automatically and the called
subscriber’s telephone set will be ringing, or
• use the „Subscriber / CO Line Reservation“ service.
To call an external public telephone network line subscriber:
dial "9" to get through to your PBX operator
dial "10" or "20" or "30" or "40" or "50" or "60" to get through to
someone (the first free subscriber) from departments 1,2,3,4,5 or 6
respctively
wait until the subscriber answers the call and then start conversation
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r...r
or n
r...r
or
Pick up your handset and wait until you can hear the internal dialing
tone (————)
Dial "0", wait for the public dialing tone (- — - — - —) and then dial
external subscriber number r...r
Dial „8n“, where n is the CO line trunk number (1through 8), wait for
the public dialing tone (- — - — - —) and then dial the external
subscriber number r...r
Dial "80pp", where pp is the PBX memory number (00 through 99 or
#00 through 99) from which you wish to call the public line subscriber
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Wait until the called subscriber answers the call and then start
conversation
You can use your pre-programmed 2N OMEGA 48 PBX memory for calling public
telephone network subscribers. What you have to know is the number of the PBX
memory that contains the number of the subscriber to be called.
The 2N OMEGA 48 PBX contains 200 memories altogether with numbers ‘8000’
through ‘8099 and ’80#00’ through ‘80#99’(For the first 100 numbers dial 8000
through 8099, for another 100 dial ’80#00’through ’80#99’ – e.g. to dial abbreviated
diallig 53 dial 8053, to dial abbreviated dialling 153 dial ‘80#53’). Yet not all
abbreviated dialing memories may be available to you.
Having dialed the number from the PBX memory, you can continue dialing (adding
some digits).
If all CO lines are busy, you can
• either hang up and try later, or
• use the „Subscriber / CO Line Reservation“ service.
If the called telephone line is busy, you can
• either hang up and try later, or
• use the „Automatic Redial“ service.
When making long-distance or international calls (from L.A. to N.Y., or from Denver
to Tokyo, e.g.), you can use the Internet telephony option of your 2N OMEGA 48
PBX. This kind of connection will save up to 96% of your telephone call costs.
In case your PBX is equipped with a cost saving machine, your CO line calls will be
automatically routed according to the LCR (Least Cost Routing) principle. If the
least-cost route is currently not available, you will be warned with the „Warning,
more expensive call“ message in your earpiece.
Using the cost saving machine, the GSM and Internet networks consistently, you can
save up to 30% of your telephone call costs!
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1.8. You Want to Make a Private Call
It is your wish to make a private call. Unless the PBX is set otherwise, making
private calls ensures full privacy of the called number and private call costs are
carried to your personal account.
Pick up your hand set and wait until you cen hear the internal dialing
tone (————)
Wiht a tone telephone set:
Dial „#71“
With a pulse telephone set:
Dial „771“
Futher, in either case:
Enter your personal password (see below)
Dial „0“
r...r
You can use trunk or PBX memory calling instead of dialing ‘0’. The steps and
further options are identical as those for normal public telephone network
calling
You can store the whole procedure in the memory of your telephone set.
Dial the telephone number r...r of the subscriber to be called
Wait until the called party answers the call
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1.9. Personal Password Entering
You need a personal password in order to make private and other calls. You should
set your personal password before you use it for the first time and then could change
it any time.
Pick up your handset and wait until you can hear the internal dialing
tone (————)
With a tone telephone set:
Dial „#79“
With a pulse telephone set:
Dial „779“
Further, in either case:
Enter your original password (4 digits,. 5987 e.g.). The PBX password
is 1111 by default
Listen to the password accepting message
Enter your new password (4 digits, 1998 e.g.)
Remember the password well!
Listen to the password accepting message
Hang up
Should you forget your password, you have to ask your PBX administrator to reset
the PBX to enter the default state.
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1.10. Private Call from Another Telephone Set
This service is similar to the „You Want to Make a Private Call“ service, but another
telephone set is used. You can make your public telephone network private calls
from any telephone set but have to know your personal password.
Pick up your handset and wait until you can hear the internal
dialing tone (————)
Wiht a tone telephone set:
nn
With a pulse telephone set:
nn
Further, in either case:
r...r
You can use trunk or PBX memory calling instead of dialing ‘0’. The steps and
further options are identical as those for normal public telephone network calling
You need a personal password in order to make private calls. You should set your
personal password before you make your first private call and then can change it
any time.
If you make an unsuccessful outgoing call from another telephone set, you can
redial the number without entering your password. If you, however, put the other
telephone set on hook for a period of time longer than 5 seconds, the option to make
private calls from this telephone set on your account will be canceled automatically.
Dial „#72nn“, where nn is your line number
Dial „772nn“, where nn is your line number
Enter your personal password
Dial "0" and then the number r...r od the externall subscriber to be
called
Wait until the called party answers the phone and then start
conversation
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1.11. Another Telephone Set / Virtual Line Private Call
This service is similar to the „Another Telephone Set Private Call“ service but is
shorter. You can make your private call using any other telephone set via the public
network. All you have to do is to know your line number or the virtual line number
and your personal password:
Pick up the earpiece of another telephone set and wait until you
can hear the internal dialtone (————).
With a tone telephone set:
Dial „*nn“, where nn is your line number or the virtual line number.
nn
Further:
Dial your personal password (for Password Entering refer to &
13).
r...r
Instead of dialing „0“, you can dial via trunks or from the PBX memory. The
procedure and options are the same as with ordinary calls to a PTN subscriber .
You need your personal password to make private calls. Set your personal
password before your first private call and you can change it any time. For Personal
Password Setting refer to.
Your PBX administrator sets your personal password for the virtual line.
If your outgoing call from another telephone fails, you can retry without password.
However, if you hang up another telephone for more about 5 seconds, the
possibility to make calls from this telephone on your account will be cancelled.
Dial „0“ and then the subscriber number r...r to be called.
Wait until the called subscriber answers the call and start
speaking.
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1.12. Call Transfer
You are just talking with someone and want to transfer the call to another internal
PBX subscriber or another public telephone network subscriber.
You are talking with somebody
With a tone telephone set:
To transfer the call to another internal PBX subscriber, press
"FLASH" or "R" on your telephone set and then dial the number nn
nn
of the internal transferee
to transfer the call to someone from a department , press "FLASH"
or
or
or
r...r
or "R" on your telephone set and then dial the number of the
department (10,20,30,40,50 or 60)
to get through to the PBX operator, press "FLASH" or "R" on your
telephone set and then dial "9"
to transfer the call to another public telephone network subscriber,
then press "FLASH" or "R" on your telephone set, then "0" and dial
the telephone number r...r of the public line subscriber
(069 111222, e.g.)
With a pulse telephone set:
To transfer the call to another internal PBX subscriber, dial the
nn
number nn of the internal transferee
To transfer the call to somebody from a depatment, press the
or
or r...r
Further , in either case:
For call transfer, you can use the PBX memory calling or trunking.
A number of various situations may happen during call transfers. In each of
them, the 2N OMEGA 48 PBX is very user-friendly. Here’s an example:
If you do not wait until the called party answers the call and hang up, the PBX
will solve everything on behalf of you. If the call transfer is not successful
number of the department (10,20,30,40,50 or 60)
To transfer the call to another public telephone network subscriber,
press "0" and dial the telephone number r...r of the public line
subscriber (069 111222, e.g.)
You can wait until the callled party answers the call and speak to it
shortly (your original call is on the background), but you need not
wait.
Hang up. Your call will be transferred.
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within the pre-set timeout, the PBX will return the call to your telephone set.
The called internal subscriber does not answer or is busy:
• To get back to the original call:
Press “Ρ“ on your tone telephone set
Press „9“ on your pulse telephone set
• To transfer the call to another subscriber:
With tone telephone set, dial the following number into the
nn
busy or ringing tone:
or
or
or
You are already talking with the called party but wish to get back to your
original call (you have made the „Back Inquiry“):
♦ nn of another internal subscriber (21, e.g.), or
♦ of department (10,20,30,40,50,60), or
♦ "9“ to get through to the PBX operator.
With a pulse telephone set, dial the following number into
nn
the busy or ringing tone:
♦ nn of another internal subscriber(21, e.g.), or
♦ of department (10,20,30,40,50,60).
Press "FLASH" or "R" and then “Ρ“ on your tone telephone
set
Press"9“ on your pulse telephone set
Then, you can repeat the call transfer attempt.
You are already talking with the called party and wish to alternate the call with
the original call:
Press "FLASH“ or "R" and then “#5“ on your tone
telephone set
Press „75“ on your pulse telephone set
Then, you can repeat your call alternating as you need.
You are already talking with the called party and wish to build a conference of
these three subscribers:
Press "FLASH“ or "R“ and then “#0“ on your tone
telephone set
Press „70“ on your pulse telephone set
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