2N Helios IP User manual v1.11

User Manual

Version 1.11.0
Firmware 1.11.x www.2n.cz

®

2N

Door Access Communicator

Helios IP

The 2N TELEKOMUNIKACE a.s. joint-stock company is a Czech manufacturer and supplier
of telecommunications equipment.

The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways,
private branch exchanges (PBX), and door and lift communicators.
2N TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years
and represented a symbol of stability and prosperity on the telecommunications market
for almost two decades. At present, we export our products into over 120 countries
worldwide and have exclusive distributors on all continents.

2N® is a registered trademark of 2N TELEKOMUNIKACE a.s.. Any product and/or other
names mentioned herein are registered trademarks and/or trademarks or brands
protected by law.

Declaration of Conformity

2N TELEKOMUNIKACE a.s. hereby declares that the 2N® Helios IP product complies with
all basic requirements and other relevant provisions of the 1999/5/EC directive. For the
full wording of the Declaration of Conformity see the CD-ROM enclosed and at www.2n.cz.

The 2N TELEKOMUNIKACE company is a holder of the ISO 9001:2000 certificate. All
development, production and distribution processes of the company are managed by this
standard and guarantee a high quality and advanced technical level of and a professional
approach to all of our products.

Contents

1. Product Overview............................................................... 7

1.1 Product Description ....................................................................................................... 8

Basic Features.................................................................................................................. 8

Advantages of Use ........................................................................................................... 8

Optional Accessories ........................................................................................................ 9

1.2 2N® Helios IP Components and Associated Products ............................................. 10

Basic Units ...................................................................................................................... 10

Extending modules ......................................................................................................... 11

Extenders ....................................................................................................................... 11

Software Facilities of 2N® Helios IP Basic Units ............................................................ 12

Mounting Accessories .................................................................................................... 13

Increased Resistance Accessories ................................................................................ 15

GSM and UMTS Connection Accessories ..................................................................... 15

VoIP Connection Accessories ........................................................................................ 16

Electric Locks ................................................................................................................. 16

Other Accessories .......................................................................................................... 16

1.3 Terms and Symbols Used ........................................................................................... 17

Manual Symbols ............................................................................................................. 17

2. Description and Installation ............................................ 19

2.1 Before You Start ........................................................................................................... 20

Product Completeness Check ........................................................................................ 20

2.2 Mounting – Mechanical Installation ............................................................................ 21

Overview of Installation Types ....................................................................................... 21

Surface Mounting ........................................................................................................... 22

Flush Mounting ............................................................................................................... 26

Increased Resistance Version Installation ..................................................................... 26

2.3 Mounting – Electrical Installation ............................................................................... 27

Description of Printed Circuit Board Connectors ............................................................ 27

Configuration Connector Connection ............................................................................. 33

Display Connector .......................................................................................................... 33

2.4 Mounting - Completion ................................................................................................ 35

Most Frequent Mounting Errors...................................................................................... 35

2.5 Extending Module Connection .................................................................................... 37

Maximum Count of Extenders ........................................................................................ 37

Module Cable Interconnection........................................................................................ 38

Button Numbering .......................................................................................................... 39

Button Numbering – Info Panel Sets .............................................................................. 40

3. 2N® Helios IP Configuration ............................................ 41

3.1 Acoustic Signalling and Keypad Configuration ........................................................ 42

Tone Signalling ............................................................................................................... 42

Switching to Default Network Parameters – Static IP Address ...................................... 43

Switching to Default Network Parameters – Dynamic IP Address ................................. 45

Web Server Switch On ................................................................................................... 46

3.2 Quick Configuration for Calling .................................................................................. 48

Language Selection ........................................................................................................ 48

Network Settings ............................................................................................................ 48

Static Parameter Setting ................................................................................................ 48

SIP Parameter Setting .................................................................................................... 49

Telephone Directory Setting ........................................................................................... 50

Lock Setting .................................................................................................................... 54

3.3 Configuration ................................................................................................................ 55

IP Address Obtaining from DHCP .................................................................................. 55

Manual IP Address Setting ............................................................................................. 55

Description of 2N® Helios IP Network Scanner .............................................................. 56

Login ............................................................................................................................... 57

Language Selection ........................................................................................................ 57

Information ...................................................................................................................... 58

Telephone Directory ....................................................................................................... 60

Scheduler ....................................................................................................................... 62

Locks .............................................................................................................................. 64

Network .......................................................................................................................... 67

Date and Time ................................................................................................................ 68

SIP Settings .................................................................................................................... 69

Administration Web Server ............................................................................................. 72

Audio .............................................................................................................................. 73

Video .............................................................................................................................. 74

Audio Codecs ................................................................................................................. 75

Video Codecs ................................................................................................................. 77

Streaming ....................................................................................................................... 79

Auto Update .................................................................................................................... 85

Display ............................................................................................................................ 86

System Log ..................................................................................................................... 88

Miscellaneous ................................................................................................................. 88

Tools ............................................................................................................................... 92

Configuration .................................................................................................................. 93

Display Program ............................................................................................................. 94

Firmware ......................................................................................................................... 95

User Sounds ................................................................................................................... 96

Network Trace ................................................................................................................ 98

Licence ........................................................................................................................... 98

4. Function and Use ........................................................... 101

4.1 2N® Helios IP Control as Viewed by External User ................................................. 102

Quick Dialling Buttons .................................................................................................. 102

Calling to Telephone Directory Position ....................................................................... 102

Calling to User-Defined Telephone Number ................................................................ 102

Incoming Call Answer and Reject ................................................................................ 103

Code Door Opening (Switch Activation) ....................................................................... 103

User Activation and Deactivation ................................................................................. 103

Profile Activation and Deactivation ............................................................................... 103

4.2 Display-Equipped 2N® Helios IP Control as Viewed by External User ................. 104

Advertisement Mode .................................................................................................... 104

Electronic Name Tags .................................................................................................. 104

Calling to Number ......................................................................................................... 105

Telephone Directory ..................................................................................................... 105

Status Information ........................................................................................................ 106

4.3 2N® Helios IP Control as Viewed by Internal User .................................................. 107

Receiving of 2N® Helios IP Calls .................................................................................. 107

Calling to 2N® Helios IP ................................................................................................ 107

Code Door Opening (Switch Activation) ....................................................................... 107

User Activation and Deactivation ................................................................................. 107

Profile Activation and Deactivation ............................................................................... 108

4.4 Maintenance ................................................................................................................ 109

5. Technical Parameters .................................................... 111

5.1 Technical Parameters ................................................................................................ 112

Power Supply ............................................................................................................... 112

VoIP .............................................................................................................................. 112

Interfaces ...................................................................................................................... 112

Others ........................................................................................................................... 112

6. Supplementary Information .......................................... 113

6.1 Regulations and Directives ....................................................................................... 114

6.2 List of Figures ............................................................................................................. 115

6.3 List of Tables .............................................................................................................. 118

1

1. Product

Overview

In this section, we introduce the 2N® Helios IP product, outline its application options
and highlight the advantages following from its use.

Here is what you can find in this section:

 Product Description
 2N
 Changes
 Terms and Pictograms Used

®

Helios IP Components and Associated Products

7

Product Description

1.1

1.1 Product Description

Basic Features

The 2N® Helios IP door communicator is capable of replacing the traditional
doorbell button panel with a speakerphone and the entire system of wiring, bells and
intercom installations in buildings where structured cabling is installed. Its installation
is very easy, all you need is connect it to the other LAN elements using a twisted UTP
cable.

By pressing any of the quick dial buttons, 2N® Helios IP will set up a call to the
number that had been stored in the respective memory. The number of buttons can
be extended up to 54 using 8-button or 16-button extending modules.

Thanks to an integrated scheduler it is possible to configure each of the buttons in
such a way that the called party is always available.

It is possible to define up to three telephone numbers for each of the buttons,
between which 2N® Helios IP switches at absence.

Beside the buttons, you can also use the numeric keypad, which also serves as a code
lock. With the use of this keypad you can also use the system as a button telephone.
The keypad can be combined with the quick dialling buttons.

2N® Helios IP supports video streaming. This function allows the user to scan the area
in front of the 2N® Helios IP camera. Thus, 2N® Helios IP provides better and broader
services than a standard house intercom systems. Thanks to the integrated SIP
protocol it can make use of all VoIP services, call forwarding at absence (to another
office, to the VoiceMail system or a cellular phone) or call switching (from the
secretary’s office to a specific person, e.g.).

In addition, 2N® Helios IP includes a switch that helps you control the electric lock
from any VoIP telephone (by entering the code using tone dialling).

Advantages of Use

 Works in the Ethernet network
 Power supply over Ethernet – PoE
 SIP communication protocol
 Integrated web server for configuration
 Up to 54 quick dialling buttons
 Up to 999 users / user groups
 Video (camera-equipped models) streaming
 Display of information (display-equipped models)
 Integrated scheduler with day/night/weekend modes
 Can be used as a standard VoIP telephone and a code lock (keypad-equipped

models)

8

Product Description

1.1

 Modular system – up to 54 buttons + keypad
 Smart design, top material – high-quality stainless steel
 Flat design – can be mounted without wall cutting
 Water resistant
 Perfectly hermetic buttons
 Electronic part completely separated from the name plates
 Electric lock switch – controlled directly from the VoIP telephone
 Quality white backlighting of buttons – white LEDs
 DTMF according to RFC2833, in-band
 High-quality acoustic parameters
 Electronic volume setting (without cover opening) and HandsFree
 Electronic adjustment of backlight

Optional Accessories

Vandal resistant Mask

 A robust metal cover for increased resistance against vandalism.
 The cover price includes a steel wall mounting box.
 It can also be purchased additionally.

Additional switch

 Normally-open/Normally-closed contact (relay).
 Can be switched on for an unlimited period of time.

9

2N® Helios IP Components and Associated Products

1.2

9137110(C)E
9137111(C)E

Basic unit
1 button

9137130(C)E
9137131(C)E

Basic unit
3 buttons

9137160(C)E
9137161(C)E

Basic unit
3×2 buttons

9137110(C)KE
9137111(C)KE

Basic unit
1 button
+ keypad

9137130(C)KE
9137131(C)KE

Basic unit
3 buttons
+ keypad

9137160(C)KE
9137161(C)KE

Basic unit

3×2 buttons

+ keypad

9137160(C)KDE

Basic unit

3×2 buttons

+ keypad
+ display

1.2 2N® Helios IP Components
and Associated Products

Basic Units

(C) = integrated camera

10

2N® Helios IP Components and Associated Products

1.2

9135181E

Extending module
8 buttons

9135182E

Extending module
8×2 buttons

9135310E

Info panel

Backlit panel without buttons; used
for insertion of a telephone directory,
company logo, house number, etc.

9135311E

Info panel – name plate

Replacing cover for four name tags.
Helps you use a half of the extending
module for insertion of a telephone
directory, working hours, etc.

9135301E

Spare button name plate

9135302E

Spare double-button name plate

Extending modules

Extenders

Tips

 All units can be surface mounted without needing any additional accessories.
 To make them even more robust and resistant, use a Vandal Resistant mask.

Caution

 For flush or outdoor mounting you need to use the accessories; see the

Mounting Accessories subsection.

11

2N® Helios IP Components and Associated Products

1.2

91371x1(CK)

2N® Helios IP

Basic

91371x0(CK)

2N® Helios IP

Professional

Number of users

Maximum number of users – phone

directory capacity.

54

999

Number of time profiles

Maximum number of time profiles.

3

20

Electric lock codes

Maximum number of global codes and
user codes for electric lock activation.

2 global,

No user codes

10 global,

User codes available

Telephone mode

Enables 2N Helios IP to behave as an
ordinary telephone – enables the phone
number to be dialled from the keypad.

YES

YES

RTSP server

Built-in RTSP server for audio and video
streaming independently of phone calls.

NO

YES

SIP video

Supports video calls.

YES

YES

Activation codes

Supports codes for activation and
deactivation of users and time profiles.

NO

YES

Substitute function

Enables to enter a substitute for a user
that will be dialled in case the user is
unreachable or inactive.

NO

YES

TFTP client

Automatic configuration and firmware
upgrade from TFTP server.

NO

YES

Extended lock control

Extended settings for built-in and
additional switches.

NO

YES

User sounds

Enables recording of user sounds to
replace standard status signalling
sounds.

NO

YES

Software Facilities of 2N® Helios IP Basic Units

12

2N® Helios IP Components and Associated Products

1.2

9135331E

Surface 1-module roof

Dimensions

103×218×60 mm
(W×H×D)

9135351E

Wall mounting box
with 1-module frame

Dimensions

125×235×46 mm
(W×H×D)

Wall hole

110×220×50 ±5 mm

9135361E

Wall mounting box
with 1-module roof

Roof dimensions

129×240×41 mm
(W×H×D)

Wall hole

110×220×50 ±5 mm

To upgrade 2N® Helios IP Basic to 2N® Helios IP Professional, use the licence key, Part
No. 9137901.

Mounting Accessories

13

2N® Helios IP Components and Associated Products

1.2

9135332E

Surface 2-module roof

Dimensions

203×218×60 mm
(W×H×D)

9135352E

Wall mounting box
with 2-module frame

Dimensions

225×235×46 mm
(W×H×D)

Wall hole

210×220×50 ±5mm

9135362E

Wall mounting box
with 2-module roof

Roof dimensions

229×240×41 mm
(W×H×D)

Wall hole

210×220×50 ±5mm

The mounting accessories are made of stainless steel. For outdoor applications, the
use of the roof is required unless weather protection is provided otherwise. The box
with frame (without roof) allows for installation of 2N® Helios IP in indoor applications
so that the unit does not practically stick out (up to 1 mm).

14

2N® Helios IP Components and Associated Products

1.2

9135511E

Vandal resistant mask
basic module + Anti­Vandal wall mounting
box

9135511KE

1-basic module Vandal
resistant mask with keypad
+ Anti-Vandal wall
mounting box

9135515E

1-extending module Vandal
resistant mask + Anti­Vandal wall mounting box

505004E

2N® VoiceBlue Lite

505214E

2N® VoiceBlue Enterprise

505612E

2N® UMTS Office Route

Increased Resistance Accessories

Warning

 Item No. 9135351E cannot be used! Use a dedicated box for installation

of the Vandal resistant mask!

Notes

 Use these covers to make the basic units or sets with up to 11 buttons

more resistant. Larger assemblies can be provided upon request.

 Be sure to use the more resistant version for flush mounting. No roof is

required for outdoor applications of this version.

GSM and UMTS Connection Accessories

15

2N® Helios IP Components and Associated Products

1.2

91378100

PoE injector

91378300

Grandstream VoIP telephone

91378350

Grandstream VoIP video telephone

932070E

BEFO 1211 12V / 600 mA

932080E

BEFO 1221
with momentum pin

932090E

BEFO 1211MB
with mechanical blocking

9137310E

Additional switch

Additional appliance control,
normally open/closed contact
option, time-unlimited connection,
up to 48 V/2 A.

91341481E
91341481AU
91341481GB
91341481US

Adapter 12 V/2 A

A stabilised power supply
has to be used if the
Ethernet (PoE) power
supply is not available.

932928E

12 V transformer

VoIP Connection Accessories

Electric Locks

Other Accessories

16

Terms and Symbols Used

1.3

1.3 Terms and Symbols Used

Manual Symbols

Safety

 Always abide by this information to prevent injury of persons.

Warning

 Always abide by this information to prevent damage to the device.

Caution

 Important information for system functionality.

Tip

 Useful advice.

Note

 Additional information.

17

2

2. Description

and
Installation

This section describes the 2N® Helios IP product and its installation.

Here is what you can find in this section:

 Product Description
 Before You Start
 Mounting – Mechanical Installation
 Mounting – Electrical Installation
 Connection of Extender Units

19

Before You Start

2.1

2.1 Before You Start

Product Completeness Check

Please check whether the contents of the package of your new 2N® Helios IP complies
with the following list.

 1 2N
 1 installation CD
 1 spare seal
 1 drilling template
 1 hexagonal wrench
 1 spare name plate
 1 terminal block plug

®

Helios IP

 2 screws
 2 dowels

20

Mounting – Mechanical Installation

2.2

Overview of installation
types

What you need for installation
Indoor, on surface

2N® Helios IP only

Indoor, flush mounting

2N® Helios IP

box with 1-module frame 9135351E
or
box with 2-module frame 9135352E

Outdoor, on surface

2N® Helios IP

Surface 1-module roof 9135331E
or
Surface 2-module roof 9135332E

Outdoor, flush mounting

2N® Helios IP

Wall mounting box with 1-module roof 9135361E
or
Wall mounting box with 2-module roof 9135362E

With increased resistance

2N® Helios IP

Vandal resistant mask with box, version according to
the assembly

2.2 Mounting – Mechanical Installation

Overview of Installation Types

An overview of the installation types and the list of the required components are
provided in the table below.

21

Mounting – Mechanical Installation

2.2

Indoor application means:

Indoor areas with a low relative air humidity value (e.g., hallways,
offices and other heated rooms).

Indoor areas where humidity condenses on walls but never flows
down the walls (porches, storage areas, industrial areas, e.g.).

Outdoor areas where protection against rain and water flowing

down the wall is provided (sheds, passages. e.g.).

Outdoor application means:

Environments where the product is exposed to rain or where water
may flow down the walls (fence, outer wall of a building, e.g.).

Figure 2.1 Hole Drilling

Caution

 The warranty shall not apply to product failures and defects caused by

improper installation (contrary to these instructions). The manufacturer is
neither liable for damages caused by theft within an area that is accessible
after the attached electric lock is switched. The product is not designed as
a burglar protection device except when used in combination with a
standard lock, which has the security function.

Surface Mounting

1. Drill holes according to the template included in the 2N

Insert the included dowels in the wall holes.

2. Use the hexagonal wrench included in the supply and remove the 2N

IP metal cover. Remove the screw in the lower part of the metal cover and
fold out the cover as shown in Figure 2.2.

3. Use a cross-head screwdriver to remove the plastic cover and demount the

cover.

®

Helios IP supply.

®

Helios

22

Mounting – Mechanical Installation

2.2

Figure 2.2 Cover Removing

Figure 2.3 Plastic Cover Removing
Figure 2.4 Multiple-Module Assembly

Warning

 Never remove the main board or camera electronics from under the lower

cover while installing 2N® Helios IP. Do not disconnect the camera flat
cable from the main board. Do not bend and press upon the flat cable
either.

4. In multiple-module assemblies connect the boxes according to

Figure 2.4, placing the basic module to the left and the extending modules to
the right. The interconnecting cable shall be connected later!

5. Install blank modules on the unused side holes as shown in Figure 2.4.

6. If you are installing a roof module, put it on the wall now.

7. Fix 2N

supply cables (Ethernet, lock, power cables) to the basic module box through
one of the holes.

®

Helios IP on the wall with screws as shown in Figure 2.6. Carry the

Warning

 Make sure that the mounting surface for the 2N

communicator is perfectly flat. Avoid mechanical overload upon the
bottom part of the cover. An incorrect installation on an uneven surface
may lead to cover deformation and thus product malfunctions.

®

Helios IP door

23

Mounting – Mechanical Installation

2.2

Figure 2.5 Roof Mounting

Figure 2.6 Wall Mounting

8. While installing a roof module, paste its top and side edges to the wall using

silicon glue as shown in Figure 2.5 to prevent water from flowing into the box
along or around the cables.

9. Connect the cables as described in subsection 2.4, Mounting – Electrical

Installation. Make sure that the cables are not squeezed while installing the
plastic cover. For the correct cable installation, refer to Figure 2.7.

10. Remove the protective foil from the display (for display-equipped 2N

IP versions only).

11. Make sure that the cables are placed properly inside and that none of them

obstructs a perfect cover closure.

12. Make sure that the three loudspeaker holder feet fit into the board holes.

Keep the required loudspeaker position to make the seal work properly.

13. Having mounted the unit on the wall and connected all cables, replace the

plastic cover using cross-recessed screws.

®

Helios

Warning

 Remember to tighten all the four corner screws to fix the loudspeaker seal

after electric installation to avoid water in-leak! A PH2 cross-head
screwdriver is recommended.

14. Take out the name plates from the plastic cover as shown in Figure 2.8. Use a

flat-bladed screwdriver, for example.

15. Remove the inserts from the name plates.

16. Insert the printed foil labels.

17. Put the inserts back in the name plates.

18. Replace the name plates, clicking them into position. The name plates hold

the matt foil inserted underneath.

19. Check whether a silicon seal is inserted in the top groove of the plastic cover.

A spare seal package is included.

20. Close the metal cover and fix it with screws.

24

Mounting – Mechanical Installation

2.2

Figure 2.7 Cabling

Figure 2.8 Name Plate Removing

Figure 2.9 Insert Removing

Figure 2.10 Label Inserting

Single button
(whole)

Double button
(horizontally divided)

Name 01
Name 01

Name 04

Name 02
Name 02

Name 05

Name 03

Name 03

Outdoor installation rules

 Always connect button backlighting – it is used for heating.
 The joint between the roof module and the wall must be filled with a

waterproof cement to prevent water in-leak (see Figure 2.5).

 Water must not leak in along or around the cables.

Name tag material and printing

Each 2N® Helios IP package includes a sheet of transparent foil for laser printing. Cut
the printed foil into pieces and insert the labels in the name plates. Do not use paper
to avoid water in-leak and paper damage.

Red arrows are printed on the name plate. Make sure that the text and the arrow do
not overlap. We recommend you to use a template (MS Word) available at www.2n.cz
for printing.

25

Mounting – Mechanical Installation

2.2

Name 06

Flush Mounting

Follow the installation instructions included in the flush mounting box delivery.

Increased Resistance Version Installation

Follow the installation instructions included in the Anti-Vandal box delivery.

26

Mounting – Electrical Installation

2.3

2.3 Mounting – Electrical Installation

2N® Helios IP is designed for connection in the Ethernet computer network
(10/100BASE-T) using a UTP cable. Use a CAT 5e UTP cable at least for connection.

2N® Helios IP is fed through the PoE (Power over Ethernet) technology. No additional
cabling is therefore necessary. If your Ethernet is not equipped with the PoE
technology, it is possible to use a PoE injector, Part No. 91378100. As an alternative,
you can use a power adapter, Part No. 91341481E. 2N® Helios IP is configured over
an integrated administration web server, which can be controlled from any web
browser, e.g., Mozilla Firefox.

Description of Printed Circuit Board Connectors

In Figure 2.11 you can see the location of the printed circuit board (PCB) connectors.
Connectors to which the accessories can be connected and connectors that serve for
configuring 2N® Helios IP are indicated on the board. The UTP cable for the Ethernet
connection is to be connected to the terminal block X2 as shown in Table 2.1. The
terminal block can be removed from the PCB. The connection of each of the
connectors is described in the subsections below.

27

Mounting – Electrical Installation

2.3

+

El. lock

932070E
932080E
932090E

+

Power
adapter

91341481E

Terminal block

–

12V / 2A DC

Configuration connector

Speaker
connector

Microphone
connector

Additional lock
connector

Connector for
extending modules

Camera
connector

Display
connector

+ + –

Figure 2.11 Description of 2N® Helios IP connectors, PCB version 530v2

28

Mounting – Electrical Installation

2.3

+

El. lock

932070E
932080E
932090E

+

Power
adapter

91341481E

Terminal block

–

12V / 2A DC

Configuration connector

Speaker
connector

Microphone
connector

Additional lock
connector

Connector for
extending modules

Camera
connector

Display
connector

+ + –

Figure 2.12 Description of 2N® Helios IP connectors, PCB version 535v1, 535v2

29

Mounting – Electrical Installation

2.3

+

El. lock

932070E
932080E
932090E

+

Power
adapter

91341481E

Terminal block

–

12V / 2A DC

Configuration connector

Speaker
connector

Microphone
connector

Additional lock
connector

Connector for
extending modules

Camera
connector

Display
connector

+

+

RFID Card reader
connector

Figure 2.13 Description of 2N® Helios IP connectors, PCB version 535v5

Terminal Block X2 Connection

Terminal block X2 includes 10 terminals whose functions are distinguished by colour.
Terminals 5–10 are used for connecting 2N® Helios IP to the Ethernet. Terminals 3–4
are designed for connecting the electric lock and terminals 1–2 help connect an
external 12V / 2A DC power supply if no PoE power supply is available.

1. The terminal block is included in the package. To adjust an already installed

2N® Helios IP, disconnect it IP from the power supply. Then pull to remove
the terminal block from the printed circuit board.

2. Insert the wires under the respective terminals.

3. Tighten the terminals using a flat screwdriver.

4. Replace the terminal block to the printed circuit board.

30