Zte MF600 Faq

Maxis ZTE Modem

MF600 FAQ

2

1. Can I clean my modem?

• Use an anti-static cloth to clean the modem. Do not use chemical or abrasive cleaners as
these could damage the plastic case. Turn off your modem before you clean it.

2. What other parts come in the box with my Modem?

3. Can I use my own Ethernet cable?

• No. The modem only works with a Cross Ethernet Cable (Cross-RJ45).

General

Parts

Quantity

Modem with rechargeable battery (Ni-MH)
installed

1

External power adapter

1

Antenna

1

User manual

1

Certificate of quality

1

Phone cable (RJ11)

1

*Ethernet cable (Cross

- RJ45) 1

3

4. Do I need to configure my modem?

• No. Your modem is pre-configured with the default settings. We DO NOT recommend that
you change the settings. If any change of configuration is required, please refer to the
modem's user manual.

5. What does the LED indicators on my modem mean?

• Below is a table of what each indicator means when the light is on.

4

6. Why isn't my modem working after I insert the SIM card?

• Please make sure:

• The SIM card provided by the service provider is the correct SIM.

• You are in a network coverage provided by Maxis.

• The SIM card provided with this modem CANNOT be used with any other device besides the

modem and likewise other SIM cards will not work with this modem unless specified by
Maxis.

7. How do I make a voice call?

• Before making a call, make sure:

• The PWR or BATT light is on

• The RSSI light is on;

• The Telephone cable (RJ11) is connected properly;

• The PHONE light is on when you pick up the call.

• Pick up the handset of the telephone which has been connected to the modem shown in

installation process;

• Key in the telephone number;

• You can either press the "#" key on the telephone to send the call, or wait 4 - 8 seconds for

the call to be connected automatically;

• Call will be connected.

• If you are making a domestic call, key in the phone number like this:

Trunk or Mobile Code + Phone Number
e.g. 03-XXXXXXXX or 012-XXXXXXX

• If you are making an international call, key in the phone number like this:

International Access Code + Country code + Trunk or Mobile Code + Phone Number
e.g. 0060-3 XXXXXXXX or 0060-12 XXXXXXX

• Note: when there is no RSSI indication it indicates weak RF signal or antenna screw is loose.

Change the location of the modem and make sure nothing is blocking it or recheck the
antenna installation again.

5

8. How do I answer a call?

• When the phone rings, pick up the handset to answer it. If the telephone has hands-free
function, you can also answer the call by pressing the Hands-free button. Pressing the-free
button again or putting the handset back, ends the call and enables the phone to receive the
next incoming call.\

Internet Related Problems

9. I cannot access the Internet at all.

• Please wait for 1-2 minutes after switching on the power so that the modem would have fully

initialized, connected to the network and obtained an IP address. Please check your

configuration settings.

10. Why can't I access certain pages?

• This could be related to certain web servers being congested at that time due to

overwhelming hits, please try to visit other pages to see if the Internet connection is working.

11. GMail Access Issues?

• We have received some complaints on GMail access using our Maxis Wireless Broadband

service. Please be advised that this problem is not related to the performance of our Maxis
Wireless Broadband service. Kindly click here to access the GMail Help Centre to
troubleshoot your GMail access issues.

6

1. There is No Dial Tone as soon as I lift the phone off the hook

• Please wait for 1-2 minutes after the modem is powered ON since the modem will need to
initialize, attach to the network and finally get an IP address from the network.

2. There is a prompt/phone alert/announcement as soon as I lift the phone off the hook

• Please make sure the SIM card is the valid SIM provided by Maxis. The line might be barred

or suspended.

3. There is a prompt/phone alert/announcement as soon as I dial the last digit

• The dialed number might not be in service or currently suspended. To ensure the number

you called is not facing this problem try to call a similar number.

4. The line is noisy/distorted when I lift the phone off the hook

• Remove any electrical appliance which is too close to the phone set or modem. The cable or

phone set might be faulty.

5. Why do I hear a fast engaged tone (Toot…Toot…Toot) as soon as I lift the phone off the hook?

• Try to On Hook then Off Hook again to make a call. Make sure you are not surfing the net

during this time.

6. After dialing the last digit I hear nothing/silence?

• Please make sure you wait between 4 to 8 seconds before the call is connected or press the

# key after pressing the last digit.

Voice Related Problems

7

7. When I get a phone call I can't see the caller's ID/number?

• The modem does not support Caller Line Identification Presentation (CLIP).

8. Why can't I access my Voice Mail?

• Please consult with the service provider to make sure the service is supported and active.

9. When my friends call and I am busy the call doesn't go to voicemail?

• Please make sure the service is supported and active.

10. Why can't I make or receive a call when I am surfing on the net?

• Please DO NOT use the Internet and make sure it is idle (meaning no packets are
transferred) for 30 seconds to 1 minute. Then you may proceed to make a call.

11. How come when I am on the phone and there is an incoming call there is no indicator to allow me
to pick up the next call?

• Please make sure the service is supported and active.

12. I cannot use my dect phone or the phone I purchased

• Please use the phone set provided by Maxis.

13. I cannot initiate a conference call to others?

• Please make sure the service is supported and active.

14. I cannot forward my calls to another number?

• Please make sure the service is supported and active.

15. I cannot activate/deactivate some services (ex. Caller ringtone, USSD Code, etc?)

• Currently we DO NOT support this feature.

8

1. My computer is running very slowly and keeps rebooting. Why does this happen?

• Your computer may have become infected with the Sasser worm. Microsoft has confirmed
that the Sasser worm is currently in circulation on the Internet.

This worm only affects Windows XP and Windows 2000.
What happens if you have become infected with the sasser worm? The sasser worm creates

a registry run key so that it loads itself when your computer starts up. The worm then runs in
the background using up your computer's processor, which is why your computer slows
down. The worm can also cause random reboots. If you think your PC might be infected go
to the Microsoft Security website athttp://www.microsoft.com/security/incident/sasser.asp for
advice on the Sasser worm and to download a patch for your computer.

2. My anti-virus software won't update since I installed the Maxis Broadband modem. Why?

• Some anti-virus software auto-detects the default internet connection you have set at the
time you install the software. It copies these settings for its own auto-update connection. The

default internet connection is altered when you install your new equipment. Your anti-virus

software is unaware that changes have been made and cannot subsequently connect using
the connection information it has stored, which is now out of date.

You should contact the supplier of your anti-virus software for advice on updating the
connection information so that the auto-update function will start to work again. They may
recommend that you run the set-up again for that software so that it picks up the new

settings.

Safety and Security