Xerox WorkCentre 7970, WorkCentre 7970i User Guide

Xerox® WorkCentre® 7970/7970i

Color Multifunction Printer

2016 Xerox® ConnectKey® Technology

User Guide

© 2016 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on.

Xerox® and Xerox and Design®, Phaser®, PhaserSMART®, PhaserMatch®, PhaserCal®, PhaserMeter™, CentreWare®, PagePack®, eClick®, PrintingScout®, Walk-Up®, WorkCentre®, FreeFlow®, SMARTsend®, Scan to PC Desktop®, MeterAssistant®, SuppliesAssistant®, Xerox Secure Access Unified ID System®, Xerox Extensible Interface Platform®, ColorQube®, ConnectKey®, Global Print Driver®, and Mobile Express Driver® are trademarks of Xerox Corporation in the United States and/or other countries.

Adobe® Reader®, Adobe® Type Manager®, ATM™, Flash®, Macromedia®, Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Apple, Bonjour, EtherTalk, TrueType, iPad, iPhone, iPod, iPod touch, Mac and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries. AirPrint and the AirPrint logo are trademarks of Apple Inc.

HP-GL®, HP-UX®, and PCL® are trademarks of Hewlett-Packard Corporation in the United States and/or other countries. IBM® and AIX® are trademarks of International Business Machines Corporation in the United States and/or other countries. Mopria™ is a trademark of the Mopria Alliance.

Microsoft®, Windows Vista®, Windows®, and Windows Server® are trademarks of Microsoft Corporation in the United States and other countries.

Novell®, NetWare®, NDPS®, NDS®, IPX™, and Novell Distributed Print Services™ are trademarks of Novell, Inc. in the United States and other countries.

SGI® and IRIX® are trademarks of Silicon Graphics International Corp. or its subsidiaries in the United States and/or other countries.

Sun, Sun Microsystems, and Solaris are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries.

McAfee®, ePolicy Orchestrator®, and McAfee ePO™ are trademarks or registered trademarks of McAfee, Inc. in the United States and other countries.

UNIX® is a trademark in the United States and other countries, licensed exclusively through X/ Open Company Limited. PANTONE® and other Pantone, Inc. trademarks are the property of Pantone, Inc.

Document version 1.2: February 2016 BR9778_en-us

Contents
1	Safety	11
	Warning Symbols..........................................................................................................................................................	12
	Notices and Safety.......................................................................................................................................................	13
	Emergency Turn Off.............................................................................................................................................	13
	General Guidelines................................................................................................................................................	14
	Electrical Safety.............................................................................................................................................................	15
	Electrical Supply.....................................................................................................................................................	15
	Emergency Turn Off.............................................................................................................................................	15
	Power Cord Safety Information ......................................................................................................................	16
	Operational Safety.......................................................................................................................................................	17
	Printer Location .....................................................................................................................................................	17
	Operational Guidelines .......................................................................................................................................	17
	Consumables Information.................................................................................................................................	18
	Ozone Release........................................................................................................................................................	18
	Maintenance Safety ....................................................................................................................................................	19
	Printer Symbols..............................................................................................................................................................	20
	Environmental, Health, and Safety Contact Information.............................................................................	21
2	Features	23
	Parts of the Printer .......................................................................................................................................................	24
	Left Front View.......................................................................................................................................................	24
	Left Rear View ........................................................................................................................................................	25
	Internal Components ..........................................................................................................................................	25
	Document Feeder .................................................................................................................................................	26
	Control Panel ..........................................................................................................................................................	26
	Business Ready Finisher with Optional Booklet Maker ...........................................................................	28
	Business Ready Finisher with Optional C/Z Folder ...................................................................................	28
	Wireless Network Adapter .................................................................................................................................	29
	Information Pages .......................................................................................................................................................	30
	Printing the Configuration Report..................................................................................................................	30
	Administration Features.............................................................................................................................................	31
	Accessing the Printer ...........................................................................................................................................	31
	Xerox® CentreWare® Internet Services ........................................................................................................	33
	Finding the IP Address of the Printer ............................................................................................................	34
	Automatic Data Collection................................................................................................................................	34
	Billing and Usage Information ........................................................................................................................	34
	Xerox ConnectKey Apps .............................................................................................................................................	35
	More Information.........................................................................................................................................................	36
	Welcome Center....................................................................................................................................................	37
3	Installation and Setup	39
	Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	3
	User Guide

Contents
	Installation and Setup Overview.............................................................................................................................	40
	Initial Printer Setup ..............................................................................................................................................	40
	Physically Connecting the Printer to the Network....................................................................................	40
	Connecting to a Telephone Line .....................................................................................................................	41
	Turning the Printer On and Off........................................................................................................................	41
	Preventing Printer Malfunction........................................................................................................................	43
	USB Cover ................................................................................................................................................................	43
	Optimizing Printer Performance......................................................................................................................	43
	Modifying General Settings ......................................................................................................................................	44
	Setting Energy Saver Mode...............................................................................................................................	45
	Setting the Date and Time at the Control Panel ......................................................................................	46
	Installing the Software...............................................................................................................................................	47
	Operating System Requirements ....................................................................................................................	47
	Installing Drivers and Utilities for Windows ...............................................................................................	48
	Installing Print Drivers and Utilities for Macintosh OS X Versions 10.7 and Later.......................	49
	Installing Print Drivers and Utilities for UNIX and Linux Printing ......................................................	50
	Other Drivers...........................................................................................................................................................	52
4	Paper and Media	53
	Supported Paper............................................................................................................................................................	54
	Recommended Media.........................................................................................................................................	54
	Ordering Paper.......................................................................................................................................................	54
	General Paper Loading Guidelines .................................................................................................................	54
	Paper That Can Damage Your Printer...........................................................................................................	55
	Paper Storage Guidelines...................................................................................................................................	55
	Supported Paper Types and Weights............................................................................................................	56
	Supported Standard Paper Sizes.....................................................................................................................	57
	Supported Paper Sizes and Weights for Automatic 2-Sided Printing ...............................................	58
	Supported Paper Sizes for the Envelope Tray ............................................................................................	58
	Supported Custom Paper Sizes........................................................................................................................	59
	Loading Paper ................................................................................................................................................................	60
	Loading Paper in Trays 1–4...............................................................................................................................	60
	Setting the Guide Locks in the 500-Sheet Adjustable Trays.................................................................	63
	Loading Paper in Trays 3 and 4 of the Tandem Tray Module.............................................................	64
	Loading Paper in Tray 5 .....................................................................................................................................	66
	Loading Paper in Tray 6 (High-Capacity Feeder)......................................................................................	68
	Configuring Tray 6 in the High-Capacity Feeder ......................................................................................	70
	Changing Paper Size, Type, and Color ..........................................................................................................	71
	Changing Paper Size, Type, and Color ..........................................................................................................	71
	Printing on Special Paper...........................................................................................................................................	72
	Envelopes .................................................................................................................................................................	72
	Labels.........................................................................................................................................................................	75
	Glossy Cardstock ...................................................................................................................................................	79
	Transparencies.......................................................................................................................................................	80
5	Printing	81

4Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

	Contents
	Printing Overview..........................................................................................................................................................	82
	Selecting Printing Options .........................................................................................................................................	83
	Print Driver Help ....................................................................................................................................................	83
	Windows Printing Options .................................................................................................................................	84
	Macintosh Printing Options ..............................................................................................................................	86
	Linux Printing Options.........................................................................................................................................	87
	Managing Jobs ..............................................................................................................................................................	89
	Managing Jobs at the Control Panel .............................................................................................................	89
	Managing Secure and Held Print Jobs ..........................................................................................................	90
	Managing Jobs in Xerox® CentreWare® Internet Services....................................................................	91
	Printing Features...........................................................................................................................................................	92
	Printing on Both Sides of the Paper...............................................................................................................	92
	Selecting Paper Options for Printing..............................................................................................................	93
	Printing Multiple Pages to a Single Sheet....................................................................................................	93
	Printing Booklets ...................................................................................................................................................	94
	Using Image Options ..........................................................................................................................................	95
	Using Special Pages .............................................................................................................................................	96
	Scaling.......................................................................................................................................................................	98
	Printing Watermarks............................................................................................................................................	99
	Printing Mirror Images......................................................................................................................................	100
	Creating and Saving Custom Sizes...............................................................................................................	101
	Selecting Job Completion Notification for Windows ............................................................................	101
	Printing Special Job Types.......................................................................................................................................	102
	Secure Print ...........................................................................................................................................................	102
	Sample Set.............................................................................................................................................................	104
	Delay Print .............................................................................................................................................................	105
	Saved Job...............................................................................................................................................................	106
	Held Print Jobs .............................................................................................................................................................	108
	Releasing Held Print Jobs.................................................................................................................................	108
	Print From ......................................................................................................................................................................	109
	Printing from a USB Flash Drive....................................................................................................................	109
	Printing from Saved Jobs .................................................................................................................................	109
	Printing from Mailbox .......................................................................................................................................	110
	Printing from Xerox® CentreWare® Internet Services...........................................................................	111
6	Copying	113
	Basic Copying...............................................................................................................................................................	114
	Document Glass...................................................................................................................................................	114
	Duplex Automatic Document Feeder..........................................................................................................	115
	Selecting Copy Settings............................................................................................................................................	116
	Basic Settings .......................................................................................................................................................	117
	Image Quality Settings.....................................................................................................................................	122
	Layout Settings....................................................................................................................................................	125
	Output Format Settings....................................................................................................................................	128
	ID Card Copying..................................................................................................................................................	137
	Advanced Copying..............................................................................................................................................	141
	Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	5
	User Guide

Contents
7	Scanning	143
	Basic Scanning.............................................................................................................................................................	144
	Document Glass...................................................................................................................................................	145
	Duplex Automatic Document Feeder..........................................................................................................	145
	Scanning to a Folder..................................................................................................................................................	146
	Scanning to the Public Folder.........................................................................................................................	146
	Scanning to a Private Folder...........................................................................................................................	147
	Creating a Private Folder .................................................................................................................................	147
	Retrieving Scan Files ..........................................................................................................................................	148
	Scanning to Network File Repositories ...............................................................................................................	149
	Scanning to a Predefined Network File Repository................................................................................	149
	Adding a Scan Destination..............................................................................................................................	150
	Scanning to Your Home Directory........................................................................................................................	151
	Setting Scan Options.................................................................................................................................................	152
	Changing the Basic Scan Settings................................................................................................................	152
	Selecting Advanced Settings ..........................................................................................................................	153
	Selecting Layout Adjustments .......................................................................................................................	155
	Selecting Filing Options....................................................................................................................................	156
	Building a Scan Job ............................................................................................................................................	157
	Scanning to a USB Flash Drive...............................................................................................................................	158
	Scanning to an Email Address................................................................................................................................	159
	Sending a Scanned Image to an Email Address .....................................................................................	160
	Setting Email Options........................................................................................................................................	161
	Scanning to a Destination.......................................................................................................................................	164
	Sending a Scanned Image to a Destination.............................................................................................	164
8	Faxing	167
	Configuring the Printer for Faxing........................................................................................................................	168
	Basic Faxing ..................................................................................................................................................................	169
	Document Glass...................................................................................................................................................	169
	Duplex Automatic Document Feeder..........................................................................................................	170
	Sending an Embedded Fax .....................................................................................................................................	171
	Basic Fax Settings...............................................................................................................................................	172
	Selecting Fax Options........................................................................................................................................	176
	Sending a Server Fax .................................................................................................................................................	184
	Basic Server Fax Settings .................................................................................................................................	185
	Selecting Server Fax Options ..........................................................................................................................	187
	Sending an Internet Fax ..........................................................................................................................................	190
	Basic Internet Fax Settings .............................................................................................................................	191
	Selecting Internet Fax Options......................................................................................................................	193
	Building a Fax Job.......................................................................................................................................................	199
	Sending a LAN Fax .....................................................................................................................................................	200
	Using the Address Book............................................................................................................................................	202
	Adding an Individual Entry to the Device Address Book .....................................................................	202

6Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

	Contents
	Editing an Individual Address Book Entry..................................................................................................	202
	Editing or Deleting Favorites in the Device Address Book...................................................................	203
9	Maintenance	205
	General Precautions...................................................................................................................................................	206
	Cleaning the Printer ...................................................................................................................................................	207
	Cleaning the Document Glass and Document Cover............................................................................	207
	Cleaning the Document Feed Rollers ..........................................................................................................	208
	Cleaning the Second-Side Scanning Lens Assembly..............................................................................	209
	Cleaning the Printer Exterior...........................................................................................................................	211
	Cleaning the Printer Interior...........................................................................................................................	212
	Routine Maintenance................................................................................................................................................	214
	Replacing the Toner Cartridges.....................................................................................................................	215
	Replacing the Waste Toner Container........................................................................................................	217
	Replacing the Drum Cartridges .....................................................................................................................	219
	Replacing the Transfer Belt Cleaner ............................................................................................................	222
	Replacing the Second Bias Transfer Roller................................................................................................	225
	Resetting Supply Life Counters......................................................................................................................	227
	Replacing Staple Cartridges............................................................................................................................	228
	Emptying the Hole Punch Waste Container .............................................................................................	232
	Billing and Usage Information ..............................................................................................................................	234
	Ordering Supplies........................................................................................................................................................	235
	Locating the Serial Number ............................................................................................................................	235
	Consumables ........................................................................................................................................................	235
	Routine Maintenance Items...........................................................................................................................	235
	Other Supplies......................................................................................................................................................	236
	When to Order Supplies....................................................................................................................................	236
	Viewing Printer Supply Status........................................................................................................................	236
	Recycling Supplies...............................................................................................................................................	236
	Moving the Printer......................................................................................................................................................	237
10	Troubleshooting	239
	General Troubleshooting .........................................................................................................................................	240
	Printer Has Two Power Switches ...................................................................................................................	240
	Restarting the Printer ........................................................................................................................................	241
	Printer Does Not Turn On.................................................................................................................................	241
	Printer Resets or Turns Off Frequently........................................................................................................	242
	Printing Takes Too Long...................................................................................................................................	242
	Document Fails to Print....................................................................................................................................	243
	Document Prints from Wrong Tray..............................................................................................................	244
	Printer is Making Unusual Noises..................................................................................................................	244
	Automatic 2-Sided Printing Problems .........................................................................................................	244
	Date and Time Are Incorrect..........................................................................................................................	245
	Scanner Errors.......................................................................................................................................................	245
	Jams.................................................................................................................................................................................	246
	Clearing Paper Jams ..........................................................................................................................................	247
	Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	7
	User Guide

Contents
	Clearing Jams in the Business Ready Finisher..........................................................................................	261
	Clearing Jams in the CZ Folder ......................................................................................................................	273
	Minimizing Paper Jams.....................................................................................................................................	283
	Troubleshooting Paper Jams ..........................................................................................................................	284
	Clearing Staple Jams .........................................................................................................................................	287
	Clearing Hole Punch Jams ...............................................................................................................................	291
	Print-Quality Problems ..............................................................................................................................................	292
	Controlling Print Quality...................................................................................................................................	292
	Troubleshooting Print-Quality Problems ....................................................................................................	295
	Copy and Scan Problems .........................................................................................................................................	300
	Fax Problems ................................................................................................................................................................	301
	Problems Sending Faxes...................................................................................................................................	301
	Problems Receiving Faxes................................................................................................................................	303
	Printing Fax Reports...........................................................................................................................................	304
	Getting Help..................................................................................................................................................................	305
	Control Panel Messages ...................................................................................................................................	305
	Using the Integrated Troubleshooting Tools...........................................................................................	306
	More Information...............................................................................................................................................	309
A	Specifications	311
	Printer Configurations and Options.....................................................................................................................	312
	Standard Features..............................................................................................................................................	312
	Options and Upgrades......................................................................................................................................	313
	Physical Specifications..............................................................................................................................................	314
	Base Configuration.............................................................................................................................................	314
	Configuration with Business Ready Finisher and Booklet Maker......................................................	314
	Configuration with Business Ready Finisher and Booklet Maker......................................................	314
	Configuration with Business Ready Finisher, Booklet Maker, and CZ Folder ...............................	314
	Configuration with Business Ready Finisher, Booklet Maker, CZ Folder, and High-Capacity
	Feeder......................................................................................................................................................................	314
	Clearance Requirements ..................................................................................................................................	315
	Environmental Specifications.................................................................................................................................	319
	Temperature.........................................................................................................................................................	319
	Relative Humidity ...............................................................................................................................................	319
	Elevation.................................................................................................................................................................	319
	Electrical Specifications............................................................................................................................................	320
	Performance Specifications ....................................................................................................................................	321
	Printing Resolution .............................................................................................................................................	321
	Print Speed ............................................................................................................................................................	321
	Environmental, Health, and Safety Contact Information...........................................................................	322
B	Regulatory Information	323
	Basic Regulations........................................................................................................................................................	324
	United States FCC Regulations......................................................................................................................	324
	Canada....................................................................................................................................................................	324

8Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

		Contents
	Certifications in Europe ....................................................................................................................................	325
	European Union Lot 4 Imaging Equipment Agreement Environmental Information..............	326
	Germany.................................................................................................................................................................	327
	Turkey RoHS Regulation...................................................................................................................................	328
	Eurasian Economic Community Certification ..........................................................................................	328
	Regulatory Information for 2.4 GHz Wireless Network Adapter ......................................................	328
	Ozone Release......................................................................................................................................................	329
	Copy Regulations........................................................................................................................................................	330
	United States........................................................................................................................................................	330
	Canada....................................................................................................................................................................	332
	Other Countries....................................................................................................................................................	332
	Fax Regulations ...........................................................................................................................................................	333
	United States........................................................................................................................................................	333
	Canada....................................................................................................................................................................	335
	European Union...................................................................................................................................................	336
	New Zealand.........................................................................................................................................................	337
	South Africa ..........................................................................................................................................................	337
	Safety Certification....................................................................................................................................................	338
	Material Safety Data Sheets ..................................................................................................................................	339
C	Recycling and Disposal	341
	All Countries..................................................................................................................................................................	342
	North America..............................................................................................................................................................	343
	European Union...........................................................................................................................................................	344
	Domestic/Household Environment ..............................................................................................................	344
	Professional/Business Environment .............................................................................................................	344
	Collection and Disposal of Equipment and Batteries............................................................................	345
	Battery Symbol ....................................................................................................................................................	345
	Battery Removal..................................................................................................................................................	345
	Other Countries............................................................................................................................................................	346

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	9
User Guide

Safety

1

This chapter includes:
•	Warning Symbols.............................................................................................................................................................	12
•	Notices and Safety ..........................................................................................................................................................	13
•	Electrical Safety ................................................................................................................................................................	15
•	Operational Safety ..........................................................................................................................................................	17
•	Maintenance Safety .......................................................................................................................................................	19
•	Printer Symbols.................................................................................................................................................................	20
• Environmental, Health, and Safety Contact Information ................................................................................		21

Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer.

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	11
User Guide

Safety

Warning Symbols

Symbol	Description
	WARNING or CAUTION:
	Ignoring this warning could cause serious injury or even death.
	To avoid personal injury, use caution.
	To avoid property damage, use caution.
	WARNING:
	Hot surface on or in the printer. Use caution to avoid personal injury.

WARNING:

Moving parts. To avoid personal injury, use caution.

12Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

Safety

Notices and Safety

Carefully read the following instructions before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer.

Your Xerox® printer and supplies are designed and tested to meet strict safety requirements. Safety requirements include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.

The safety and environment testing and performance of this product have been verified using Xerox® materials only.

WARNING: Unauthorized alterations, which can include the addition of new functions or connection of external devices, can affect the product certification. For details, contact your Xerox representative.

Emergency Turn Off

If any of the following conditions occur, turn off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if:

•The equipment emits unusual odors or makes unusual noises.

•The power cable is damaged or frayed.

•A wall panel circuit breaker, fuse, or other safety device has been tripped.

•Liquid is spilled into the printer.

•The printer is exposed to water.

•Any part of the printer is damaged.

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	13
User Guide

Safety

General Guidelines

WARNINGS:

•Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electric shock.

•Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so. Turn off the printer when performing these installations. Disconnect the power cord when removing covers and guards for installing optional equipment. Except for user-installable options, there are no parts that you can maintain or service behind these covers.

The following are hazards to your safety:

•The power cord is damaged or frayed.

•Liquid is spilled into the printer.

•The printer is exposed to water.

•The printer emits smoke, or the surface is unusually hot.

•The printer emits unusual noise or odors.

•The printer causes a circuit breaker, fuse, or other safety device to activate.

If any of these conditions occur, do the following:

1.Turn off the printer immediately.

2.Disconnect the power cord from the electrical outlet.

3.Call an authorized service representative.

14Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

Safety

Electrical Safety

Carefully read the following instructions before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer.

Your Xerox® printer and supplies are designed and tested to meet strict safety requirements. Safety requirements include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.

The safety and environment testing and performance of this product have been verified using Xerox® materials only.

WARNING: Unauthorized alterations, which can include the addition of new functions or connection of external devices, can affect the product certification. For details, contact your Xerox representative.

Electrical Supply

The electrical supply for the device must meet the requirements stated on the data plate on the rear of the device. If you are not sure that your electrical supply meets the requirements, consult your local electricity provider or a licensed electrician.

WARNING: The device must be connected to a grounded electrical circuit. The device is supplied with a grounded electrical plug that fits into a grounded electrical outlet. The power cord plug only fits into a grounded electrical outlet. The power cord design is a safety feature. If you are unable to insert the power cord plug into your electrical outlet, consult your local electricity provider or a licensed electrician. Always connect the device to a properly grounded electrical outlet.

Emergency Turn Off

If any of the following conditions occur, turn off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if:

•The equipment emits unusual odors or makes unusual noises.

•The power cable is damaged or frayed.

•A wall panel circuit breaker, fuse, or other safety device has been tripped.

•Liquid is spilled into the printer.

•The printer is exposed to water.

•Any part of the printer is damaged.

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	15
User Guide

Safety

Power Cord Safety Information

Carefully read the following instructions before operating your printer. For details, contact your Xerox representative.

WARNINGS:

•The electrical supply for the device must meet the requirements stated on the data plate on the rear of the device. If you are not sure that your electrical supply meets the requirements, consult your local electricity provider or a licensed electrician.

•Do not use an extension cord.

•Do not remove or modify the power cord.

Refer to these instructions to ensure the continued safe operation of your printer.

•Use the power cord supplied with your printer.

•Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check the outlet.

•Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal.

WARNING: Avoid the potential of electrical shock by ensuring that the printer is grounded properly. Electrical products can be hazardous if misused.

•Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review the electrical specification of the printer with an electrician if necessary.

•Do not place the printer in an area where people can step on the power cord.

•Do not place objects on the power cord.

•Replace the power cord if it becomes frayed or worn.

•Do not unplug or plug the power cord while the printer is turned on.

•To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.

•The electrical outlet must be near the printer and must be easily accessible.

The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet. For details, see Turning the Printer On and Off.

16Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

Safety

Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer.

Printer Location

•Place the printer on a level, solid, non-vibrating surface with adequate strength to hold the weight of the printer. To find the weight for your printer configuration, see Physical Specifications on page 314.

•Do not block or cover the slots or openings on the printer. These openings are provided for ventilation and to prevent overheating of the printer.

•Place the printer in an area where there is adequate space for operation and servicing.

•Place the printer in a dust-free area.

•Do not store or operate the printer in an extremely hot, cold, or humid environment.

•Do not place the printer near a heat source.

•Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.

•Do not place the printer where it is directly exposed to the cold air flow from an air conditioning system.

•Do not place the printer in locations susceptible to vibrations.

•For optimum performance, use the printer at elevations recommended in Elevation on page 319.

Operational Guidelines

•Do not remove the paper source tray that you selected using either the print driver or control panel while the printer is printing.

•Do not open the doors when the printer is printing.

•Do not move the printer when it is printing.

•Keep hands, hair, neckties, and so on, away from the exit and feed rollers.

•Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove the protective covers.

•Ensure that the rear right cover is attached. Open this cover when connecting an interface cable.

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	17
User Guide

Safety

Consumables Information

•Store all supplies in accordance with the instructions given on the package or container.

•Keep all supplies away from the reach of children.

•Never throw toner, print/drum cartridges, or toner containers into an open flame.

•When handling supplies, avoid skin or eye contact. Eye contact can cause irritation and inflammation. Do not attempt to disassemble supplies, which can increase the risk of skin or eye contact.

CAUTION: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details.

Vacuum Cleaner Use for Toner Spills

Use a broom or wet cloth to wipe off spilled toner. To minimize generation of dust particles, sweep or wipe slowly. Avoid using a vacuum. If you must use a vacuum, ensure the unit is designed to contain combustible dusts. Ensure that the vacuum includes an explosion rated motor and non-conductive hose.

Ozone Release

This printer produces ozone during normal operation. The amount of ozone produced is dependent on copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room.

For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

18Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

Safety

Maintenance Safety

Your Xerox® printer and supplies are designed and tested to meet strict safety requirements. Safety requirements include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards. Refer to these instructions to ensure the continued safe operation of your printer. For details, contact your Xerox representative.

•Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.

•Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer.

•Always exercise care when moving or relocating your printer. Contact your Xerox representative to arrange the relocation of your printer.

•Never throw toner, print/drum cartridges, or toner containers into an open flame.

WARNINGS:

•Before cleaning the printer, unplug it from the electrical outlet.

•Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on electromechanical equipment.

•The metallic surfaces in the fuser area are hot. To avoid personal injury, use caution.

•Do not attempt to remove paper that is jammed deeply inside the product. Switch off the product promptly and contact your local Xerox representative.

•Do not apply excessive force on the document glass.

•Do not override any electrical or mechanical interlock devices.

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	19
User Guide

Safety

Printer Symbols

Symbol	Description
	WARNING or CAUTION:
	Ignoring this warning could cause serious injury or even death.
	To avoid personal injury, use caution.
	To avoid property damage, use caution.
	WARNING:
	Hot surface on or in the printer. Use caution to avoid personal injury.
	Do not burn the waste container.

Do not expose the drum cartridge to light for more than 10 minutes.

Do not touch the drum cartridge.

Hot surface. Wait the indicated time before handling.

WARNING:

Moving parts. To avoid personal injury, use caution.

20Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

Safety

Environmental, Health, and Safety Contact

Information

For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines:

United States and Canada:	1-800-ASK-XEROX (1-800-275-9376)
Europe:	[phone]

For product safety information in the United States and Canada, go to www.xerox.com/environment.

For product safety information in Europe, go to www.xerox.com/environment_europe.

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	21
User Guide

Features

2

This chapter includes:
• Parts of the Printer...........................................................................................................................................................		24
•	Information Pages...........................................................................................................................................................	30
•	Administration Features................................................................................................................................................	31
•	Xerox ConnectKey Apps.................................................................................................................................................	35
•	More Information............................................................................................................................................................	36

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	23
User Guide

Features
Parts of the Printer
This section includes:
•	Left Front View..................................................................................................................................................................	24
•	Left Rear View ...................................................................................................................................................................	25
•	Internal Components .....................................................................................................................................................	25
•	Document Feeder ............................................................................................................................................................	26
•	Control Panel .....................................................................................................................................................................	26
• Business Ready Finisher with Optional Booklet Maker ......................................................................................		28
• Business Ready Finisher with Optional C/Z Folder ..............................................................................................		28
•	Wireless Network Adapter ............................................................................................................................................	29

Left Front View

1. Leveler Foot

2. Tray 5

3. Left Tray

4. USB Port

5. Document Cover

6. Document Glass

7. Control Panel

8. Center Output Tray

9. Center Bottom Tray

10. Secondary Power Switch

11. Front Door

12. Trays 1–4

13. Locking Casters

24Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

Features

Left Rear View

1.	Circuit Breaker	9. Ethernet Connection
2.	Rear Right Cover	10. Foreign Device Interface
3.	USB Memory Card Connections	11. Fax Connections (optional)
4.	USB Port, Type A	12. Door D Release Lever
5.	USB Port, Type B	13. Door A Release Lever
6.	Status Indicator	14. Door B Release Lever
7.	Side 2 Scan Cable	15. Door C Release Lever
8.	USB Memory Port, for service only

Note: Ensure that the rear right cover is attached. To connect an interface cable, open this cover.

Internal Components

1. Second Bias Transfer Roller

2. Fuser Assembly

3. Drum Cartridge Release Lever

4. Toner Cartridges

5. Main Power Switch

6. Transfer Belt Cleaner

7. Waste Container

8. Drum Cartridges

9. Drum Cartridge Cover

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	25
User Guide

Features

Document Feeder

1.	Confirmation Indicator	5.	Document Output Tray
2.	Top Cover	6.	CVT Glass
3.	Document Guides	7.	Document Glass
4.	Document Feeder Tray

Control Panel

The control panel consists of the touch screen, USB port, and buttons you press to control the functions available on the printer. The control panel:

•Displays the current operating status of the printer.

•Provides access to copy, print, scan, and fax features.

•Provides access to information pages.

•Prompts you to load paper, replace supplies, and clear jams.

•Displays errors and warnings.

•Connects to a USB Flash drive for scan and print access.

Item

Name

Description

1

Machine Status

This button displays the status of the printer on the touch screen.

Button

2

Job Status Button

This button displays lists of all active, secure, or completed jobs on the touch screen.

3

Services Button

This button returns to the active service from the Job Status or Machine Status screens,

or to a preset service.

26Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

						Features
Item			Name			Description
4			USB Port			The port provides USB Flash drive connection for storage use for the Scan to USB and
						Print from USB functions.
5			Services Home			This button provides access to printer features such as copy, scan, and fax on the touch
			Button			screen.
6			Touch Screen			The screen displays information and provides access to printer functions.
			Display
7			Log In/Out Button			This button provides access to password-protected features.
8			Help Button			This button displays information about the current selection on the touch screen.
9			Language Button			This button changes the touch screen language and keyboard settings.
10			Energy Saver Button			This button enters and exits the low-power mode.
11			Interrupt Button			This button pauses the current job to run a more urgent print, copy, or fax job.
12			Clear All Button			This button clears previous and changed settings for the current selection. To
						reset all features to their default settings and clear existing scans, press this
						button twice.
13			Stop Button			This button stops the current job temporarily. To cancel or resume your job, follow the
						onscreen instructions.
14			Start Button			This button starts the selected copy, scan, fax, or Print From job, such as Print from USB.
15			Alphanumeric			The keypad enters alphanumeric information.
			Keypad
16			C (clear) Button			This button deletes numeric values or the last digit entered using the alphanumeric keys.
17			Dial Pause Button			This button inserts a pause in a telephone number when it transmits a fax.

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	27
User Guide

Features

Business Ready Finisher with Optional Booklet Maker

1.	Horizontal Transport Unit	5.	Staple Cartridge
2.	Finisher Front Cover	6.	Booklet Maker Tray
3.	Right Top Tray	7.	Booklet Staple Unit
4.	Right Middle Tray	8.	Booklet Maker Unit

Business Ready Finisher with Optional C/Z Folder

1.Folder Front Cover

2.Folder Bin Release Button

3.Folder Bin

28Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide

Features

Wireless Network Adapter

The wireless network adapter is a USB device that transfers data between the printer and a wireless local area network (LAN). The wireless network adapter supports common wireless security protocols, such as WEP, WPA, WPA2, and 802.1X standard port-based network access control.

The wireless network adapter allows multiple users on a wireless LAN to print to and scan from Xerox® printers. The wireless network adapter also supports printers that include network scan and fax features.

Xerox® WorkCentre® 7970/7970i Color Multifunction Printer	29
User Guide

Features

Information Pages

Your printer has a printable set of information pages stored on its internal hard drive. Information pages include configuration and font information, demonstration pages, and more.

1.At the printer control panel, press the Machine Status button.

2.On the Machine Information tab, touch Information Pages, then touch the desired information page.

3.Touch Print.

Note: Information pages can also be printed from Xerox® CentreWare® Internet Services.

Printing the Configuration Report

1.At the printer control panel, press the Machine Status button.

2.On the Machine Information tab, touch Information Pages > Configuration Report > Print.

3.Touch Close after the report prints.

30Xerox® WorkCentre® 7970/7970i Color Multifunction Printer User Guide