Xerox DocuPrint N2125 User Guide

The Xerox DocuPrint N2125 Network Laser Printer

User Guide

Copyright protection claimed includes all forms and matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Printed in the United States of America.

XEROX® and all Xerox product names and product numbers mentioned in this publication are registered trademarks of the Xerox Corporation. Other company trademarks are also acknowledged. PCL is a trademark of the Hewlett-Packard Company. MS, MS-DOS, Windows NT, Microsoft LAN Manager, Windows 95 and Windows 98 are trademarks of Microsoft Corporation. Adobe and PostScript are trademarks of Adobe Systems, Inc. TrueType is a trademark of Apple Computer, Inc. OS/2 is a trademark of International Business Machines Corporation. SunOS and Solaris are trademarks of Sun Corporation.

This printer contains an emulation of the Hewlett Packard PCL5e and PCL6 command language (recognizes HP PCL 5e and PCL 6 commands) and processes these commands in a manner compatible with Hewlett Packard LaserJet printer products.

This product includes an implementation of LZW licensed under U.S. Patent 4,558,302.

Changes are periodically made to this document. Technical updates will be included in subsequent editions.

Contents i

Safety Notes ................................................................ v

Note, Caution and Warning Symbols ...................................... vi

Electrical Safety ..................................................................... vii

Laser Safety ........................................................................... ix

Maintenance Safety.................................................................x

Operational Safety ................................................................. xi

Ozone Safety........................................................................ xiv

Chapter 1

Getting to Know Your Printer

Introduction ........................................................................ 1-2

Printer Features ................................................................... 1-3

Paper Handling ................................................................ 1-3

Connectivity ..................................................................... 1-5

Page Description Languages ............................................. 1-6

Fonts................................................................................ 1-6

Resolution ........................................................................ 1-6

Print Speed ...................................................................... 1-6

Printer Components............................................................. 1-7

Base Configuration ........................................................... 1-7

..................................

User Guide

1-1

Internal Components........................................................ 1-8

Printer Options................................................................. 1-9

Printer Documentation ...................................................... 1-10

Printed Documentation .................................................. 1-10

Using the CDs ................................................................ 1-11

Product CD .................................................................... 1-12

Printer Management Software CD .................................. 1-12

Chapter 2

Chapter 3

Loading Print Media

Selecting Print Media........................................................... 2-2

Storing Paper ...................................................................... 2-6

Loading Paper ..................................................................... 2-7

Tray 1, 2 or 3................................................................... 2-7

Multi Bypass Feeder........................................................ 2-11

Envelope Feeder.............................................................. 2-13

Configuring Custom Paper Sizes......................................... 2-14

Printing

Introduction ........................................................................ 3-3

Using the Printer Drivers ...................................................... 3-4

Using the PCL Driver............................................................ 3-8

...................................................................

Installing the Printer Drivers ............................................. 3-5

Configuring the Printer Drivers.......................................... 3-5

Using the Driver’s Features ............................................... 3-6

Paper/Output................................................................... 3-9

Document Options ......................................................... 3-13

...............................................

2-1

3-1

User Guide

Graphics Options ........................................................... 3-16

Watermarks ................................................................... 3-20

Overlays......................................................................... 3-21

Using the PostScript Driver................................................. 3-22

Paper/Output................................................................. 3-22

Document Options ......................................................... 3-27

Page Layout ................................................................... 3-29

Watermarks ................................................................... 3-30

Graphics Options ........................................................... 3-30

Fonts.............................................................................. 3-33

PostScript....................................................................... 3-36

Using the Control Panel ..................................................... 3-38

The Display.................................................................... 3-39

The Indicator Lights........................................................ 3-40

The Keys ........................................................................ 3-41

Menu Options ................................................................ 3-43

Printing a Password Job.................................................. 3-58

Deleting a Password Job ................................................. 3-59

Generating a Printer Report ............................................ 3-60

Offsetting Output .............................................................. 3-61

Duplex Printing ................................................................. 3-62

Chapter 4

Chapter 5

Maintaining the Printer

Regular Printer Maintenance................................................ 4-2

Cleaning the Printer ......................................................... 4-2

Replacing the Laser Print Cartridge ...................................... 4-3

Replacing Maintenance Kit Items ......................................... 4-6

Troubleshooting

Before You Begin Troubleshooting ........................................ 5-2

Hardware......................................................................... 5-3

Software .......................................................................... 5-3

Printer Maintenance......................................................... 5-3

Consumables ................................................................... 5-3

Error Messages .................................................................... 5-4

Paper Jams .......................................................................... 5-5

What Causes a Paper Jam?............................................... 5-5

Paper Jam Messages......................................................... 5-5

Jam Scenario 1................................................................. 5-7

Jam Scenario 2............................................................... 5-10

......................................................

...........................................

4-1

5-1

User Guide

Jam Scenario 3............................................................... 5-11

Jam Scenario 4............................................................... 5-14

Jam Scenario 5............................................................... 5-16

Jam Scenario 6............................................................... 5-18

Jam Scenario 7............................................................... 5-21

Jam Scenario 8............................................................... 5-22

Solving Printing Problems .................................................. 5-25

Solving Print Quality Problems ........................................... 5-29

Additional Sources of Troubleshooting Assistance ............... 5-37

Appendix A

Appendix B

Appendix C

Printer Specifications

Physical Specifications ......................................................... A-2

Environmental Specifications................................................ A-3

Electrical Specifications ........................................................ A-4

Performance Specifications................................................... A-5

Controller Specifications....................................................... A-6

Notices and Certifications

FCC Notices…USA ............................................................... B-2

Radio Frequency ............................................................... B-2

Certifications…Canadian..................................................... B-4

60 HZ, 115V.................................................................... B-4

European Markets ............................................................... B-5

CE Certification ................................................................ B-5

EN55022......................................................................... B-6

Safety Extra Low Voltage Safety Approval............................. B-7

Printer Options

Optional Equipment ............................................................ C-2

...............................................

.......................................

........................................................

A-1

B-1

C-1

User Guide

Safety Notes

Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer.

Safety Notes ❖ v

Note, Caution and Warning Symbols

Throughout this User Guide, several symbols are used to emphasize useful, important and critical information. They are as follows:

This symbol indicates particularly useful or helpful information about your printer.

This symbol indicates a caution against performing any action that may damage your printer or degrade performance.

vi ❖ User Guide

This symbol indicates a warning against performing any action that may lead to physical injury.

When used in a step, the above symbols appear smaller but are of equal importance.

Electrical Safety

• Use the power cord supplied with your printer.

• Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal.

• Plug the power cord directly into a properly grounded electrical outlet. Do not use an extension cord. If you do not know whether an outlet is grounded, ask an electrician to check the outlet.

You may get a severe electrical shock if you do not connect the grounding conductors correctly.

• Do not place the printer where people may step on the power cord.

• Do not place objects on the power cord.

Safety Notes ❖ vii

Electrical Safety

• Do not override or disable electrical or mechanical interlocks.

• Do not obstruct the ventilation openings. These openings are provided to prevent overheating of the printer.

Do not push objects into slots and openings on the printer. Making a contact with a voltage point or shorting out a part could result in fire or electrical shock.

• If you notice unusual noises or odors, switch off the printer power immediately. Disconnect the power cord from the electrical outlet. Call an authorized service representative to correct the problem.

• If any of the following conditions occur, switch off the printer power immediately, disconnect the power cord, and call an authorized service representative.

— The power cord is damaged or frayed.

viii ❖ User Guide

— Liquid is spilled into the printer.

— The printer is exposed to water.

— Any part of the printer is damaged.

The power cord is attached to the printer as a plug-in device at the back of the printer. In the event it is necessary to remove all electrical power from the printer, power off the printer and disconnect the power cord from the printer outlet and the printer.

Laser Safety

The use of controls or adjustments, or the performance of procedures other than those specified herein, may result in a hazardous radiation exposure.

This equipment complies with all applicable safety standards. With specific regard to laser, the equipment complies with performance standards for laser products set by government agencies as a Class 1 laser product. It does not emit hazardous light; the beam is totally enclosed during all modes of customer operation and maintenance.

When performing various operator functions, you may see laser warning labels. These labels are for the service mode and are placed on or near panels or shields that require a tool for removal. These panels are not to be removed.

Safety Notes ❖ ix

Maintenance Safety

• Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer.

• Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a dangerous condition.

• Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment. Power should be OFF when performing these installations. Except for user installable options, there are no parts that you can maintain or service behind these covers.

•See Chapter 4: Maintaining the Printer for maintenance instructions.

x ❖ User Guide

Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer.

• Use the material and supplies specifically designed for your printer. The use of unsuitable materials may result in poor performance and possibly a hazardous situation.

• Follow all warnings and instructions marked on, or supplied with, the printer, options and supplies.

• Place the printer in a dust free area where the temperature range is 41° F to 95° F (5° C to 35° C) and the relative humidity is 15% to 85%.

• Place the printer in an area where there is adequate space for ventilation, operation and servicing. The recommended minimal spacing is 24 in. (600 mm) in front of and behind the printer, and 12 in. (300 mm) on each side of the printer.

Safety Notes ❖ xi

Operational Safety

• Do not place the printer near a heat source.

• Do not place the printer in direct sunlight.

• Do not place the printer in line with the cold air flow from an air conditioning system.

• Place the printer on a level, solid surface with adequate strength for the weight of the machine. The base printer weight without any packaging materials is 59 pounds (27 kg).

• The printer is heavy. Exercise care in moving or relocating the printer. Follow the recommended procedure when moving the printer from one location to another.

• Do not put containers of coffee or other liquids on the printer.

• Do not block or cover the slots and openings on the printer. Without adequate ventilation, the printer may overheat.

xii ❖ User Guide

Be careful when working in areas identified with a warning symbol. These areas may be very hot and could cause personal injury.

Operational Safety

• Frequent operation of the on/off switch is not recommended.

• Keep hands, hair, jewelry and neckties away from the exit feed rollers.

• Do not remove a media tray while printing from that tray, or any tray above the media tray in use.

• Do not open the covers while printing.

• Do not switch off the printer power while printing.

• Do not move the printer while printing.

Safety Notes ❖ xiii

Ozone Safety

This printer produces virtually no ozone (< 0.01 ppm) during normal operation. Providing the proper environmental parameters, as specified in the Operational Safety section of these Safety Notes, ensures that concentration levels meet safe limits.

xiv ❖ User Guide

Getting to Know Your Printer Chapter1

Introduction ...................................................................... 1-2

Printer Features ................................................................. 1-3

Paper Handling .............................................................. 1-3

Connectivity ................................................................... 1-5

Fonts .............................................................................. 1-6

Resolution ...................................................................... 1-6

Print Speed .................................................................... 1-6

Page Description Languages ........................................... 1-6

Printer Components ........................................................... 1-7

Base Configuration ......................................................... 1-7

Internal Components ...................................................... 1-8

Printer Options ............................................................... 1-9

Printer Documentation .................................................... 1-10

Printed Documentation ................................................ 1-10

Product CD .................................................................. 1-12

Printer Management Software CD ................................ 1-12

Using the CDs .............................................................. 1-11

Chapter 1: Getting to Know Your Printer ❖ 1-1

Introduction

In this chapter, you will become familiar with the features of your printer and learn where to locate specific printer parts.

Before you use your printer, make sure that you perform all of the steps outlined in the Quick Installation Guide that came with your printer, and connect the necessary cables.

Your printer may also have one or more optional features installed. First verify your exact equipment options before proceeding further. If you see features described in this section that are not available with the equipment you have, you can easily add them yourself. For more information, refer to the separate Supplies/Options Guide provided with your printer.

1-2 ❖ User Guide

Printer Features

Your printer has many special features that allow you to achieve the results you need for your specific print job. Features vary slightly according to the options you are using and the memory installed in your printer. This section will help you become familiar with your printer's features and capabilities.

Paper Handling

Your printer has several paper sources and paper output options as described below and in Figure 1.5 on page 1-9. For a listing of supported media types and sizes, refer to the section “Selecting Print Media” (page 2-2).

Input Sources

•The standard single sheet manual feed tray or a tray for up to 100 sheets.

•

• The envelope feeder is the optional input source that

Trays 1, 2 and 3 all have automatic paper size sensing, low paper sensing and “no paper” sensing. The envelope feeder and multi bypass feeder have paper out sensing. Refer to Chapter 2: Loading Print Media for instructions on loading the trays.

is the standard 550 sheet input source.

Tray 1

is the optional 550 sheet input source installed

Tray 2

immediately below Tray 1.

is the optional 550 sheet input source installed

Tray 3

immediately below Tray 2.

holds approximately 75 standard envelopes.

multi bypass feeder

functions as either a

Chapter 1: Getting to Know Your Printer ❖ 1-3

Printer Features

Output Destinations

• The standard output bin holds up to 500 sheets and receives output face down. It has bin full detection.

• The optional face up bin holds up to 100 sheets and receives output face up (at the rear of the printer).

• The optional offset catch tray holds up to 500 sheets and receives output face down. It has offset capability, as described in the section “Offsetting Output” (page 3-61), and bin full detection.

Duplex Printing

A duplex option is available for your printer which enables duplex (two-sided) printing on specific media types and sizes. For information on supported media, refer to Table 2.1 on page 2-4. For information on printing duplex, refer to the section “Duplex Printing” (page 3-62).

1-4 ❖ User Guide

Printer Features

Connectivity

Your printer may contain the following standard interfaces for connecting to a host computer or network (depending on whether or not the printer is network capable):

Standard Interface

IEEE 1284 Parallel X X

Universal Serial Bus (USB) X X

10/100baseTx Ethernet X n/a

Network

Printer

Base

Printer

The following optional interfaces may also be available (depending on whether or not the printer is network capable):

Optional Interface

RS-232 Serial X X

10base2 Ethernet X X

Token Ring X n/a

Network

Printer

Base

Printer

For information about supported network environments and protocols, refer to the Technical Information Guide on your Printer Management Software CD. For networking option, contact your service provider.

Chapter 1: Getting to Know Your Printer ❖ 1-5

Printer Features

Page Description

Languages

Fonts

Resolution

Your printer includes the following Page Description Languages (PDLs):

• An emulation of HP PCL 5e

•An emulation of HP PCL 6

• Adobe PostScript 3

Note: HP PJL is supported.

The PCL emulation uses TrueType, Intellifont and bitmap fonts. There are 35 Intellifont fonts, 1 bitmap font and 10 TrueType fonts resident in the printer. Other fonts may be downloaded to system memory, optional Flash memory or the optional hard disk.

PostScript 3 contains 136 fonts, of which 39 are resident in the printer. The remaining fonts are available on the Product CD for downloading to system memory, optional Flash memory or the optional hard disk.

Your printer provides the following resolutions:

• true 1200 dots per inch (dpi)

• 1200 dpi image quality

Print Speed

1-6 ❖ User Guide

•600 dpi

• 300 dpi (PCL 5e only)

The print speed your printer achieves depends on the complexity of your print jobs. Maximum rated print speed is 21 ppm.

Printer Components

Base Configuration

Figure 1.1 Printer Components, Front View

Front View

Paper exit slot

Standard output bin

Control Panel

Front cover release

Multi bypass feeder

(shown open)

Tray extension

Power switch

Tray 1

Paper amount indicator

Printer Components

Rear View

Option cover

Rear cover release

Rear cover

(shown closed)

Power cord receptacle

Ventilation slots

Figure 1.2 Printer Components, Rear View

Chapter 1: Getting to Know Your Printer ❖ 1-7

Printer Components

Internal Components

Front View

Figure 1.3 Internal Components, Front View

Laser print cartridge

Front cover

(shown open)

Rear View

Fuser

Rear cover

(shown open)

Figure 1.4 Internal Components, Rear View

1-8 ❖ User Guide

Printer Options

Printer Components

Figure 1.5 Printer Options, Front View

Front View

Offset Catch Tray

Envelope Feeder

550 sheet feeder

(shown as Tray 2)

550 sheet feeder

(showns as Tray 3)

Rear View

Duplex module

(shown installed)

Face up bin

(shown open)

Figure 1.6 Printer Options, Rear View

Chapter 1: Getting to Know Your Printer ❖ 1-9

Printer Documentation

Your printer is packaged with documentation in both printed form and on CD. There are two CDs:

• Product CD, which contains documentation and printer drivers.

• Printer Management Software CD various client software and the documentation for them.

This section serves as a roadmap for the printed and CD documentation.

, which contains

Printed

Documentation

Your printer was packaged with the following pieces of printed documentation:

• Quick Install Guide, which shows you how to get your printer up and running.

• User Guide (this book), which provides you with the basic information needed to use your printer. (More detailed information is contained in the System Administrator Guide on your Product CD.)

• Quick Network Install Guide you how to connect your printer to a network in your specific environment. (More detailed Network/ Environment information is contained in the Technical Information Guide on your Product CD.)

, which briefly shows

*Provided only with printers in a network configuration.

1-10 ❖ User Guide

Printer Documentation

Using the CDs

The documentation on the Product CD is provided as PDF files, which are opened in Adobe Acrobat Reader (provided on the CD if you do not already have it installed). These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information, as well as from page to page where information is cross-referenced. Simply move the cursor over a hypertext link and it changes to a pointing finger. Then click on the link to jump to the link’s destination.

The PDF files also enable you to print the specific pages you need, rather than printing an entire chapter or manual.

Both the Product CD and the Printer Management Software CD are provided with installation booklets in their respective jewel cases. You can also refer to the ReadMe files on the CDs for more information.

Chapter 1: Getting to Know Your Printer ❖ 1-11

Printer Documentation

Product CD

Printer Management

Software CD

Your printer was also packaged with a CD that contains the following pieces of documentation as PDF files:

• User Guide (electronic version of this book)

• System Administrator Guide

The System Administrator Guide contains a considerable amount of more detailed information.

• Supplies/Options Guide

Printer drivers are also contained on this CD. The majority of driver documentation is provided via the Help files included with the drivers.

User Guides are provided for each of the major printer management utilities. Consult the booklet enclosed with the CD for more information.

Since both the Product CD and the Printer Management Software CD contain so much important information, please ensure that you save them and keep them in a safe place.

1-12 ❖ User Guide

Driver and software updates may be available on the manufacturer’s website.

Loading Print Media Chapter2

Selecting Print Media ......................................................... 2-2

Storing Paper .................................................................... 2-6

Loading Paper ................................................................... 2-7

Tray 1, 2 or 3 ................................................................. 2-7

Multi Bypass Feeder ...................................................... 2-11

Envelope Feeder ............................................................ 2-13

Chapter 2: Loading Print Media ❖ 2-1

Selecting Print Media

This chapter will help you understand what kinds of paper and other print media you can use with your printer and also how to properly position the media in the printer’s various input sources. Your printer supports a variety of standard sizes as well as custom sizes.

• Table 2.1 on page 2-4 lists the standard sizes of paper,

• Table 2.2 on page 2-5 describes the custom sizes your

• The printer supports paper weights as follows:

Using sizes other than those listed in Tables 2.1 and 2.2, or paper not recommended for laser printers, may result in paper jams and print quality problems.

envelopes, and other print media you can use with all of your printer’s input trays and output bins.

printer will support.

— 16-80 lbs. (60-216 g/m

— 20-28 lbs. (75-105 g/m

) simplex

) duplex

2-2 ❖ User Guide

+ 146 hidden pages