Xerox ApeosPort-IV C2275, ApeosPort-IV C3373, ApeosPort-IV C3375, ApeosPort-IV C4475, ApeosPort-IV C5575 Administrator Guide

ApeosPort-IV C5575

DocuCentre-IV C5575
ApeosPort-IV C4475
ApeosPort-IV C3375
ApeosPort-IV C3373
ApeosPort-IV C2275

DocuCentre-IV C4475

DocuCentre-IV C3375

DocuCentre-IV C3373

Administrator Guide

Microsoft, Windows, Windows NT, Windows Server, Windows Vista, Internet Explorer, and Microsoft
Network are trademarks or registered trademarks of Microsoft Corporation in the U.S. and other countries.

NetWare is a registered trademark of Novell, Inc. in the United States and other countries.

Adobe, Acrobat, PostScript, and Adobe PostScript 3 are trademarks of Adobe Systems Incorporated.

EtherTalk, Macintosh, and Mac OS are trademarks of Apple, Inc..

PCL, HP-GL, and HP-GL/2 are registered trademarks of Hewlett-Packard Corporation.

ThinPrint is a registered trademark of ThinPrint GmbH in Germany and other countries.

Unicode is a registered trademark of Unicode, Inc..

All product/brand names are trademarks or registered trademarks of the respective holders.

Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

For information on license, refer to About License.

In this manual, safety instructions are preceded by the symbol .
Always read and follow the instructions before performing the required procedures.

The data saved in the hard disk of the machine may be lost if there is any problem in the hard disk.
Fuji Xerox is not responsible for any direct and indirect damages arising from or caused by such data
loss.

Fuji Xerox is not responsible for any breakdown of machines due to infection of computer virus or
computer hacking.

Important

1. This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not
be copied or modified in whole or part, without the written consent of the publisher.

2. Parts of this manual are subject to change without prior notice.

3. We welcome any comments on ambiguities, errors, omissions, or missing pages.

4. Never attempt any procedure on the machine that is not specifically described in this manual.
Unauthorized operation can cause faults or accidents. Fuji Xerox is not liable for any problems
resulting from unauthorized operation of the equipment.

An export of this product is strictly controlled in accordance with Laws concerning Foreign
Exchange and Foreign Trade of Japan and/or the export control regulations of the United States.

XEROX, the sphere of connectivity design, PDF Bridge, ContentsBridge, Smart WelcomEyes, ApeosWare,
CentreWare, and DocuShare are trademarks or registered trademarks of Xerox Corporation in the U.S. or Fuji
Xerox Co., Ltd.

DocuWorks is a trademark of Fuji Xerox Co., Ltd.

Table of Contents

Table of Contents.................................................................................................................................................3

1 Before Using the Machine...................................................................................................................15

Preface ...................................................................................................................................................................16

Types of Manuals...............................................................................................................................................17

Using This Guide................................................................................................................................................18

Organization of This Guide......................................................................................................................18

Conventions................................................................................................................................................... 19

Interface Cables.................................................................................................................................................21

Using the USB Interface...........................................................................................................................21

Using the Ethernet Interface..................................................................................................................22

Energy Saver Mode...........................................................................................................................................23

Changing the Interval for Entering Energy Saver Mode.............................................................24

Completely Disabling Smart WelcomEyes ........................................................................................26

Customizing the Control Panel.....................................................................................................................27

Changing the Screen Default .................................................................................................................27

Setting the Screen After Auto Clear..................................................................................................... 28

Customizing the Button Layout.............................................................................................................29

Assigning Services to the Custom Buttons........................................................................................33

Adjusting Screen Brightness....................................................................................................................35

Changing the Feature Screen.................................................................................................................35

Table of Contents

Entering Text....................................................................................................................................................... 36

2 Paper and Other Media ........................................................................................................................37

Paper Types.......................................................................................................................................................... 38

Loadable Quantity and Weight for Supported Paper...................................................................38

Supported Paper Type...............................................................................................................................39

Loading Paper .....................................................................................................................................................50

Loading Paper in Trays 1 to 4.................................................................................................................50

Loading Paper in Tray 3 (When Tandem Tray Module is Installed).......................................51

Loading Paper in Tray 4 (When Tandem Tray Module is Installed).......................................52

Loading Paper in Tray 5............................................................................................................................52

Loading Paper in Tray 6 (HCF B1) ........................................................................................................53

Changing the Paper Size.................................................................................................................................55

Changing the Paper Size for Trays 1 to 4.......................................................................................... 55

Changing the Paper Size for Tray 3 (When Tandem Tray Module is Installed)................56

Changing the Paper Size for Tray 4 (When Tandem Tray Module is Installed)................57

Changing the Paper Size for Tray 6 (HCF B1)..................................................................................58

Changing the Paper Settings........................................................................................................................60

3 Maintenance ............................................................................................................................................63

Replacing Consumables..................................................................................................................................64

Replacing Toner Cartridges .....................................................................................................................66

Replacing Waste Toner Container (R5).............................................................................................. 68

3

Replacing Drum Cartridges R1, R2, R3, or R4

(for Customers Having a Spot Maintenance Contract)............................................................... 71

Replacing Staple Cartridge (for Finisher-A1) ................................................................................... 75

Replacing Staple Cartridge (for Finisher-B1) ................................................................................... 76

Replacing Staple Cartridge (for Finisher-C1 or Finisher-C1 with Booklet Maker) ............. 78

Replacing Staple Cartridge (for Booklet Maker Unit for Finisher-B1).................................... 79

Replacing Staple Cartridge (for Finisher-C1 with Booklet Maker)........................................... 80

Emptying the Hole Punch Waste Container (for Finisher-B1)................................................... 82

Emptying the Hole Punch Waste Container

(for Finisher-C1 or Finisher-C1 with Booklet Maker) .....................................................................83

Replacing Stamp (for Duplex Automatic Document Feeder B1-C) ........................................ 84

Replacing Stamp (for Duplex Automatic Document Feeder B1-PC)......................................85

Cleaning the Machine...................................................................................................................................... 87

Cleaning the Exterior................................................................................................................................. 87

Cleaning the Interior (LED Printheads)..............................................................................................87

Cleaning the Touch Screen ..................................................................................................................... 89

Cleaning Document Cover and Document Glass

(for Duplex Automatic Document Feeder B1-C) ............................................................................ 89

Cleaning Document Cover and Document Glass

(for Duplex Automatic Document Feeder B1-PC).......................................................................... 90

Cleaning Film and Constant Velocity Transport Glass

(for Duplex Automatic Document Feeder B1-C) ............................................................................ 91

Cleaning Film and Constant Velocity Transport Glass

(for Duplex Automatic Document Feeder B1-PC).......................................................................... 91

Cleaning Document Feeder Rollers...................................................................................................... 93

Executing Calibration....................................................................................................................................... 94

Executing 2 Sided Color Scanning Calibration ...................................................................................... 98

Printing a Report/List .....................................................................................................................................100

Deleting a Private Charge Print Job with an Invalid User ID.........................................................101

Setting Restore Tool.......................................................................................................................................102

4 Machine Status.....................................................................................................................................103

Overview of Machine Status .......................................................................................................................104

Machine Information ....................................................................................................................................105

General Information................................................................................................................................105

Paper Tray Status......................................................................................................................................106

Print Reports................................................................................................................................................106

Automatically Printed Reports/Lists ..................................................................................................115

Overwrite Hard Disk..................................................................................................................................116

Print Mode....................................................................................................................................................116

Fax Receiving Mode.................................................................................................................................119

Faults....................................................................................................................................................................120

Supplies................................................................................................................................................................121

Billing Information..........................................................................................................................................122

Billing Information...................................................................................................................................122

User Account Billing Information.......................................................................................................123

4

Table of Contents

5 Tools......................................................................................................................................................... 125

System Settings Procedure......................................................................................................................... 126

Step 1 Entering System Administration Mode............................................................................. 126

Step 2 Entering the System Administrator User ID and Passcode....................................... 126

Step 3 Selecting [Tools] ......................................................................................................................... 127

Step 4 Selecting a Setting Item on the [Tools] Screen ............................................................. 127

Step 5 Setting a Feature........................................................................................................................ 129

Step 6 Exiting System Administration Mode ................................................................................ 129

Tools Menu List................................................................................................................................................ 130

Common Service Settings............................................................................................................................ 144

Machine Clock/Timers ............................................................................................................................ 144

Energy Saver Settings............................................................................................................................. 147

Audio Tones................................................................................................................................................ 148

Screen/Button Settings .......................................................................................................................... 149

Paper Tray Settings ................................................................................................................................. 152

Image Quality Adjustment................................................................................................................... 156

Reports..........................................................................................................................................................158

Maintenance .............................................................................................................................................. 159

Watermark .................................................................................................................................................. 161

Secure Watermark.................................................................................................................................... 163

Force Annotation...................................................................................................................................... 166

Print Universal Unique ID (ApeosPort Series Models Only) .................................................... 167

Image Log Control (ApeosPort Series Models Only).................................................................. 168

Notify Job Completion by E-mail ....................................................................................................... 170

Other Settings............................................................................................................................................ 170

Copy Service Settings.................................................................................................................................... 186

Copy Tab - Features Allocation........................................................................................................... 186

Preset Buttons............................................................................................................................................187

Copy Defaults ............................................................................................................................................ 187

Copy Control............................................................................................................................................... 192

Original Size Defaults.............................................................................................................................. 194

Reduce/Enlarge Presets.......................................................................................................................... 195

Custom Colors............................................................................................................................................ 195

Annotations - Create Comments ....................................................................................................... 195

Connectivity & Network Setup..................................................................................................................196

Port Settings............................................................................................................................................... 196

Protocol Settings....................................................................................................................................... 201

Machine's E-mail Address/Host Name ............................................................................................ 204

Proxy Server Settings (ApeosPort Series Models Only) .............................................................205

EP Proxy Server Setup............................................................................................................................. 206

SIP Settings................................................................................................................................................. 207

T.38 Settings............................................................................................................................................... 210

Outgoing/Incoming E-mail Settings.................................................................................................210

Remote Authentication/Directory Service...................................................................................... 212

Security Settings....................................................................................................................................... 217

Other Settings............................................................................................................................................ 222

Print Service Settings..................................................................................................................................... 223

Allocate Memory....................................................................................................................................... 223

5

Delete Form.................................................................................................................................................225

Other Settings.............................................................................................................................................225

Scan Service Settings .....................................................................................................................................230

Screen Defaults..........................................................................................................................................230

Scan Defaults..............................................................................................................................................231

Scan to PC Defaults..................................................................................................................................233

Original Size Defaults..............................................................................................................................234

Output Size Defaults................................................................................................................................234

Reduce/Enlarge Presets ..........................................................................................................................235

Other Settings.............................................................................................................................................235

Fax Service Settings........................................................................................................................................238

Screen Defaults..........................................................................................................................................238

Fax Defaults ................................................................................................................................................239

Fax Control...................................................................................................................................................240

Fax Received Options ..............................................................................................................................245

Reduce/Enlarge Presets ..........................................................................................................................246

Original Size Defaults..............................................................................................................................246

Local Terminal Information..................................................................................................................246

Internet Fax Control.................................................................................................................................248

E-mail/Internet Fax Service Settings .......................................................................................................251

E-mail Control.............................................................................................................................................251

Address Book Settings ...................................................................................................................................254

Folder Service Settings ..................................................................................................................................255

Job Flow Service Settings (ApeosPort Series Models Only)............................................................256

Media Print Service Settings .......................................................................................................................257

Stored File Settings.........................................................................................................................................258

Web Applications Service Setup (ApeosPort Series Models Only)...............................................260

Server Certificate Verification Settings............................................................................................260

Server Setup ................................................................................................................................................262

Other Settings.............................................................................................................................................263

Web Browser Setup.........................................................................................................................................264

Setup.....................................................................................................................................................................266

Create Folder...............................................................................................................................................266

Stored Programming................................................................................................................................268

Create Job Flow Sheet.............................................................................................................................268

Create Job Flow Sheet Keyword..........................................................................................................277

Add Address Book Entry.........................................................................................................................277

Create Fax Group Recipients................................................................................................................284

Add Fax Comment....................................................................................................................................285

Paper Tray Attributes ..............................................................................................................................285

Accounting .........................................................................................................................................................286

Create/View User Accounts...................................................................................................................286

View Accounts ............................................................................................................................................289

Reset User Accounts.................................................................................................................................290

System Administrator's Meter (Copy Jobs)....................................................................................291

Accounting Type........................................................................................................................................291

6

Table of Contents

Accounting Login Screen Settings..................................................................................................... 292

Fax Billing Data ......................................................................................................................................... 293

Accounting/Billing Device Settings ................................................................................................... 293

Authentication/Security Settings.............................................................................................................296

System Administrator Settings ...........................................................................................................296

Authentication........................................................................................................................................... 297

Allow User to Disable Active Settings............................................................................................... 305

Job Status Default.................................................................................................................................... 305

Overwrite Hard Disk................................................................................................................................. 306

6 CentreWare Internet Services Settings....................................................................................... 309

Installation of CentreWare Internet Services..................................................................................... 310

Preparations................................................................................................................................................ 310

Configuration on the Machine............................................................................................................ 311

Starting CentreWare Internet Services.................................................................................................. 312

Configuring Machine Settings Using CentreWare Internet Services......................................... 313

7 Printer Environment Settings.......................................................................................................... 317

Print Overview..................................................................................................................................................318

Installation When Using USB Port........................................................................................................... 321

Step 1 Preparations ................................................................................................................................. 321

Step 2 Configuration on the Machine ............................................................................................. 321

Step 3 Configuration on the Computer........................................................................................... 322

CentreWare Internet Services Setting Items................................................................................ 322

Installation When Using TCP/IP (LPD/Port 9100)............................................................................. 323

Step 1 Preparations ................................................................................................................................. 323

Step 2 Configuration on the Machine ............................................................................................. 323

Step 3 Configuration on the Computer........................................................................................... 324

CentreWare Internet Services Setting Items................................................................................ 324

Installation When Using NetWare .......................................................................................................... 326

Step 1 Preparations ................................................................................................................................. 326

Step 2 Configuration on the Machine ............................................................................................. 326

Step 3 Configuration on the Computer........................................................................................... 327

CentreWare Internet Services Setting Items................................................................................ 328

Installation When Using Microsoft Network (SMB)......................................................................... 329

Step 1 Preparations ................................................................................................................................. 329

Step 2 Configuration on the Machine ............................................................................................. 329

Step 3 Configuration on the Computer........................................................................................... 330

CentreWare Internet Services Setting Items................................................................................ 330

Installation When Using Internet Printing Protocol (IPP).............................................................. 331

Step 1 Preparations ................................................................................................................................. 331

Step 2 Configuration on the Machine ............................................................................................. 331

Step 3 Configuration on the Computer........................................................................................... 332

CentreWare Internet Services Setting Items................................................................................ 332

Installation When Using EtherTalk ......................................................................................................... 333

Step 1 Preparations ................................................................................................................................. 333

Step 2 Configuration on the Machine ............................................................................................333

7

Step 3 Configuration on the Computer ...........................................................................................334

CentreWare Internet Services Setting Items.................................................................................334

8 E-mail Environment Settings............................................................................................................335

E-mail Overview................................................................................................................................................336

Preparations.......................................................................................................................................................337

Installation Procedures .................................................................................................................................339

Step 1 Enabling Port and Setting up TCP/IP..................................................................................339

Step 2 Configuring E-mail Environment ..........................................................................................340

CentreWare Internet Services Setting Items.................................................................................341

9 Scanner Environment Settings........................................................................................................343

Scan Service Overview ...................................................................................................................................344

Configuration of Store to Folder ...............................................................................................................346

Step 1 Enabling Port and Setting up TCP/IP..................................................................................346

Step 2 Registering a Folder...................................................................................................................347

Step 3 Configuring a Computer..........................................................................................................347

Configuration of Scan to PC .......................................................................................................................348

Step 1 Preparations..................................................................................................................................348

Step 2 Enabling Port and Setting up TCP/IP..................................................................................349

Step 3 Configuration on the Computer ...........................................................................................350

Configuration of Store to USB...................................................................................................................351

Step 1 Available USB Memory Devices ............................................................................................351

Step 2 CentreWare Internet Services Setting Items...................................................................351

Configuration of Network Scanning (Job Template Scanning)....................................................352

Step 1 Preparations..................................................................................................................................352

Step 2 Enabling Ports and Setting up TCP/IP................................................................................352

Step 3 Configuring the SNMP Port.....................................................................................................353

Step 4 Configuration on the Computer ...........................................................................................353

Configuration of Scan to Home (ApeosPort Series Models Only)................................................354

Step 1 Preparations..................................................................................................................................354

Step 2 Enabling SMB Port and Setting up TCP/IP .......................................................................354

Step 3 Configuring Remote Authentication...................................................................................355

Step 4 Configuring Scan to Home......................................................................................................356

Step 5 Configuration on the Computer ...........................................................................................357

Configuration of Job Flow Sheets.............................................................................................................358

Step 1 Enabling Ports and Setting up TCP/IP................................................................................358

Step 2 Configuring the SNMP Port.....................................................................................................359

Step 3 Configuration on the Computer ...........................................................................................359

Configuration of Store & Send Link .........................................................................................................360

Step 1 Configuring E-mail......................................................................................................................360

Step 2 Enabling Authentication ..........................................................................................................360

Step 3 Other Settings ..............................................................................................................................360

Step 4 CentreWare Internet Services Setting Items...................................................................361

Configuration of Store to WSD..................................................................................................................362

Step 1 Preparations..................................................................................................................................362

Step 2 Enabling Port ................................................................................................................................362

8

Table of Contents

Step 3 Confirmation on the Computer............................................................................................ 363

10 Using IP Fax (SIP) ............................................................................................................................... 365

IP Fax (SIP) Overview.................................................................................................................................... 366

Preparations...................................................................................................................................................... 367

System Requirements for the Machine ........................................................................................... 367

Settings by System Configuration..................................................................................................... 367

Installation Procedures................................................................................................................................. 368

Step 1 Enabling Port and Setting up TCP/IP ................................................................................. 368

Step 2 Configuring the SIP User Name...........................................................................................369

Step 3 Configuring Fax Environment............................................................................................... 369

Step 4 Configuring the SIP Server..................................................................................................... 370

Step 5 Registering the VoIP Gateway.............................................................................................. 371

11 Using the Internet Fax Service....................................................................................................... 373

Internet Fax Overview ................................................................................................................................. 374

Preparations...................................................................................................................................................... 374

System Requirements for the Machine ........................................................................................... 374

E-Mail Environment................................................................................................................................. 375

Installation Procedures................................................................................................................................. 376

Step 1 Enabling Port and Setting up TCP/IP ................................................................................. 376

Step 2 Configuring E-mail Environment.......................................................................................... 377

Step 3 Testing the Internet Fax.......................................................................................................... 378

12 Using the Server Fax Service........................................................................................................... 379

Server Fax Overview ...................................................................................................................................... 380

Preparations...................................................................................................................................................... 380

System Requirements for the Machine ........................................................................................... 380

Installation Procedure................................................................................................................................... 381

Installation Overview..............................................................................................................................381

Step 1 Fax Settings.................................................................................................................................. 381

Step 2 Setting the Server Fax Feature ............................................................................................. 382

13 Encryption and Digital Signature Settings................................................................................. 385

Encryption and Digital Signature Overview.........................................................................................386

Types of Certificate................................................................................................................................. 386

Encryption Features for Communication........................................................................................ 386

Encryption and Digital-Signature Features for Scan Files....................................................... 387

Configuration of HTTP Communications Encryption ...................................................................... 388

Installation Overview..............................................................................................................................388

Step1 Configuration on the Machine............................................................................................... 388

Step2 Configuration on the Computer............................................................................................ 389

Configuration of Encryption using IPSec.............................................................................................. 390

Installation Overview..............................................................................................................................390

Step1 Import and Configuration of a Certificate .......................................................................390

Step2 Configuration on the Machine (Configuration of IPSec)............................................ 391

Step3 Configuration on the Computer............................................................................................ 392

Configuration of E-mail Encryption/Digital Signature..................................................................... 393

9

Installation Overview...............................................................................................................................393

Step1 Configuration on the Machine ...............................................................................................393

Step2 Configuration on Sender and Recipient .............................................................................395

Configuration of PDF/DocuWorks/XPS Signature (ApeosPort Series Models Only).............397

Installation Overview...............................................................................................................................397

Step1 Configuration on the Machine ...............................................................................................398

Step2 Configuration on the Computer.............................................................................................399

14 Authentication and Accounting Features...................................................................................401

Overview of Authentication and Accounting Feature......................................................................402

Overview of Authentication Feature.................................................................................................402

Overview of Accounting Feature.........................................................................................................403

Authentication..................................................................................................................................................404

User Types Managed by Authentication Feature........................................................................404

User Roles and Authorization Groups ...............................................................................................404

Types of Authentication.........................................................................................................................406

Types of Account Administration.......................................................................................................407

Authentication and Accounting Relationship ...............................................................................408

Services Controlled by Authentication....................................................................................................409

Overview .......................................................................................................................................................409

Services Restricted by User ID Authentication..............................................................................409

Services Restricted by the Combined Use of Smart Card Authentication and

User ID Authentication...........................................................................................................................412

Authentication for Job Flow Sheets and Folders................................................................................415

Overview .......................................................................................................................................................415

When the Authentication Feature is Disabled..............................................................................417

When the Authentication Feature is Enabled ...............................................................................420

Jobs Manageable by Account Administration.....................................................................................424

Configuration for Authentication.............................................................................................................427

Installation Overview...............................................................................................................................427

Enabling Authentication ........................................................................................................................427

Changing the Default Authorization Group Settings.................................................................430

Creating an Authorization Group .......................................................................................................430

Configuration for IC Card Reader (Optional).......................................................................................432

Step 1 Preparations..................................................................................................................................432

Step 2 Logout Method Using the Smart Card...............................................................................432

Step 3 Registering Smart Card Information..................................................................................433

Configuration for Account Administration ...........................................................................................434

Step 1 Selecting an Accounting Type...............................................................................................434

Step 2 Registering User Information ................................................................................................434

User Authentication Operations................................................................................................................436

Authenticating Login Users...................................................................................................................436

Changing Passcode ..................................................................................................................................437

10

15 Problem Solving....................................................................................................................................439

Troubleshooting...............................................................................................................................................440

Machine Trouble..............................................................................................................................................441

Table of Contents

Image Quality Trouble .................................................................................................................................446

Trouble during Copying................................................................................................................................452

Unable to Copy.......................................................................................................................................... 452

The Copy Result is Not What was Expected..................................................................................453

Trouble during Printing................................................................................................................................. 456

Unable to Print ..........................................................................................................................................456

The Print Result is Not What was Expected................................................................................... 457

Trouble during Faxing...................................................................................................................................459

Sending Problems..................................................................................................................................... 459

Receiving Problems.................................................................................................................................. 463

Trouble during Scanning..............................................................................................................................467

Unable to Scan with the Machine ..................................................................................................... 467

Unable to Import Scanned Documents to the Computer ....................................................... 468

Unable to Send a Scanned Document over the Network (FTP/SMB) ................................. 469

Unable to Send E-mail............................................................................................................................ 470

The Image is not What was Expected ............................................................................................. 470

Network-related Problems...........................................................................................................................472

When using SMB....................................................................................................................................... 472

When using NetWare.............................................................................................................................. 474

When using TCP/IP.................................................................................................................................. 478

When using EtherTalk............................................................................................................................. 479

CentreWare Internet Services Problems ......................................................................................... 480

E-mail Features Problems...................................................................................................................... 481

Internet/Intranet Connection Problems.........................................................................................482

IPv4 and IPv6 Connection Problems ................................................................................................ 483

Media Print - Text Trouble........................................................................................................................... 486

Media Print - Photos Trouble...................................................................................................................... 487

Error Code .......................................................................................................................................................... 488

Other Errors................................................................................................................................................. 571

Paper Jams ........................................................................................................................................................ 572

Paper Jams in Top Left Cover A.......................................................................................................... 573

Paper Jams in Bottom Left Cover C ..................................................................................................574

Paper Jams in Top Left Cover D.......................................................................................................... 575

Paper Jams in Trays 1 to 4....................................................................................................................576

Paper Jams in Tray 3 (When Tandem Tray Module is Installed).......................................... 576

Paper Jams in Tray 4 (When Tandem Tray Module is Installed).......................................... 577

Paper Jams in Tray 5...............................................................................................................................577

Paper Jams in Tray 6 (HCF B1) ...........................................................................................................578

Paper Jams in Duplex Module B......................................................................................................... 580

Paper Jams in Finisher-A1..................................................................................................................... 580

Paper Jams in Finisher-B1..................................................................................................................... 581

Paper Jams in Finisher-C1 / Finisher-C1 with Booklet Maker.................................................. 582

Document Jams............................................................................................................................................... 591

Duplex Automatic Document Feeder B1-C (optional) ..............................................................591

Duplex Automatic Document Feeder B1-PC (optional)............................................................ 593

Stapler Faults.................................................................................................................................................... 595

Staple Jams in Staple Cartridge (For Finisher-A1) ...................................................................... 595

11

Staple Jams in Staple Cartridge (For Finisher-B1) .......................................................................597

Staple Jams in Staple Cartridge (For Finisher-C1 or Finisher-C1

with Booklet Maker).................................................................................................................................599

Staple Jams in Booklet Staple Cartridge (For Finisher-C1 with Booklet Maker)..............600

16 Appendix .................................................................................................................................................603

Specifications....................................................................................................................................................604

Printable Area ...................................................................................................................................................624

Standard Printable Area.........................................................................................................................624

Extended Printable Area.........................................................................................................................624

Internal Fonts....................................................................................................................................................625

Optional Components ...................................................................................................................................627

ESC/P-K Emulation ..........................................................................................................................................630

Emulation.....................................................................................................................................................630

Fonts...............................................................................................................................................................631

Output Feature...........................................................................................................................................631

ESC/P-K Emulation Print Features ......................................................................................................632

ESC/P-K Emulation Settings..................................................................................................................632

Magnification Table.................................................................................................................................639

Paper Size and Number of Printable Characters..........................................................................643

PDF Direct Print................................................................................................................................................645

PDF Direct Print Settings........................................................................................................................645

DocuWorks Direct Print .................................................................................................................................647

DocuWorks Direct Print Settings.........................................................................................................647

PCL Emulation...................................................................................................................................................649

Emulation.....................................................................................................................................................649

Fonts...............................................................................................................................................................650

Output Feature...........................................................................................................................................651

PCL Emulation Settings...........................................................................................................................651

HP-GL2 Emulation...........................................................................................................................................656

Emulation.....................................................................................................................................................656

Fonts...............................................................................................................................................................656

Output Feature...........................................................................................................................................657

Factory Default Settings ........................................................................................................................657

HP-GL/2 Emulation Settings.................................................................................................................658

Hard Clip Area ............................................................................................................................................664

Printable Area.............................................................................................................................................665

Auto Layout.................................................................................................................................................667

Notes and Restrictions...................................................................................................................................674

Notes and Restrictions on the Use of the Machine.....................................................................674

Notes and Restrictions on the Use of the Copy Feature...........................................................679

Notes and Restrictions on the Use of the Print Feature............................................................679

Notes and Restrictions on the Use of the Scan Features..........................................................682

Notes and Restrictions on the Use of the Fax Feature..............................................................688

Notes and Restrictions on the Use of the E-mail/Internet Fax Feature..............................690

Notes and Restrictions for IP Fax (SIP)............................................................................................694

Notes and Restrictions when Connecting with Internet Service Provider..........................696

12

Table of Contents

Notes and Restrictions on the Interrupt Mode ............................................................................ 698

Notes and Restrictions on Folders ..................................................................................................... 700

Notes and Restrictions when Connecting to Internet or Intranet........................................ 700

Notes and Restrictions when Operating from Computers....................................................... 701

Notes and Restrictions on Job Flows ................................................................................................ 702

Notes and Restrictions on the Security Features......................................................................... 703

Notes and Restrictions on the Authentication and Accounting Features.........................704

Notes and Restrictions for Using SMB............................................................................................. 704

Notes and Restrictions for Using TCP/IP ........................................................................................706

Notes and Restrictions for Using EtherTalk................................................................................... 707

Notes and Restrictions for Using Bonjour ...................................................................................... 708

Notes and Restrictions for IPv6 Connection.................................................................................. 708

Notes and Restrictions for Print E-mail............................................................................................ 710

Notes and Restrictions for Custom Paper.......................................................................................710

Using the Telephone..................................................................................................................................... 711

Placing a Call..............................................................................................................................................711

Activity Report.................................................................................................................................................. 713

EP System........................................................................................................................................................... 717

Glossary............................................................................................................................................................... 718

Index....................................................................................................................................................................721

13

14

1 Before Using the Machine

This chapter describes the organization of this guide and conventions used in this guide.

z

Preface...............................................................................................................................................16

z

Types of Manuals..........................................................................................................................17

z

Using This Guide............................................................................................................................18

z

Interface Cables.............................................................................................................................21

z

Energy Saver Mode.......................................................................................................................23

z

Customizing the Control Panel.................................................................................................27

z

Entering Text...................................................................................................................................36

1 Before Using the Machine

Preface

Before Using the Machine

1

Thank you for selecting the ApeosPort-IV C5575/C4475/C3375/C3373/C2275,
DocuCentre-IV C5575/C4475/C3375/C3373 (hereafter referred to as "the machine").

This guide is intended for system administrators, and provides maintenance information
such as how to replace consumables, how to configure network, and troubleshooting
procedures.

The guide assumes that you are familiar with a personal computer and that are
knowledgeable of computer networks. When you need additional information, refer to the
manuals provided with the personal computer, operating system, and network products.

After reading this guide, be sure to keep it handy for quick reference. It will be useful in case
you forget how to perform operations or if a problem occurs with the machine.

For more information on how to copy, print, scan, and fax, refer to the User Guide. For
information about optional components for the Print feature, refer to the guide provided
with each optional component.

16

Warning:

This equipment will be inoperable when mains power fails.

Types of Manuals

Types of Manuals

The following guides are provided with the machine.

Accompanying Manuals

 User Guide (Document CD-ROM)

The guide describes all the necessary steps for copy, print, scan, and fax.

 Administrator Guide (this guide) (Document CD-ROM)

The guide is intended for system administrators, and describes how to configure network
and how to solve problems that may occur with the machine. This guide also describes daily
maintenance and the system settings procedures.

 Quick Reference Guide (Booklet)

The guide describes the basic operations of the machine, as well as daily management and
maintenance.

 Manual (HTML)

The manual describes installation and configuration procedures for print drivers and the
printer environment. This manual is included in the Driver CD Kit.

 Print Driver Help

The help describes print features and operations.

Before Using the Machine

1

 CentreWare Internet Services Help

The help describes how to change various settings of the machine using a web browser, and
how to import scanned data to a computer from the machine.

Guides for Optional Components

Optional components are available for the machine. Some of them come with user guides.
The guides for optional components describe all the necessary steps for using the optional
components and installing the software.

17

1 Before Using the Machine

Using This Guide

Before Using the Machine

This guide is intended for system administrators, and provides maintenance information
such as how to replace consumables, how to configure network, and troubleshooting
procedures.

Organization of This Guide

This guide consists of the following chapters.

 1 Before Using the Machine

Describes the organization of this guide and conventions.

1

 2 Paper and Other Media

Describes the types of paper and other media that you can use on the machine and how to
load media in a tray.

 3 Maintenance

Describes how to replace consumables and to clean the machine.

 4 Machine Status

Describes how to check the faults that occurred on the machine and to print various reports/
lists.

 5 Tools

Describes the procedures to set up the system.

 6 CentreWare Internet Services Settings

Describes how to use CentreWare Internet Services.

 7 Printer Environment Settings

Describes the settings to use the Print feature on the machine.

 8 E-mail Environment Settings

Describes the settings to use various services via e-mail on the machine.

 9 Scanner Environment Settings

Describes the settings to use the Scan services on the machine.

 10 Using IP Fax (SIP)

Describes the settings to use the IP fax (SIP) service on the machine.

 11 Using the Internet Fax Service

Describes the settings to use the services via the Internet Fax service on the machine.

 12 Using the Server Fax Service

Describes how to use the Server Fax service on the machine.

18

 13 Encryption and Digital Signature Settings

Describes how to configure the machine to use the Encryption and the Digital Signature
features with your communications and documents.

 14 Authentication and Accounting Features

 15 Problem Solving

 16 Appendix

Conventions

Using This Guide

The machine has the Authentication feature to restrict the availability of services for each
feature and the Accounting feature to manage the use of each feature based on the Login
Type selected.

Describes troubleshooting procedures to solve the problems with the machine.

Describes the specifications of the machine, optional accessories, and cautions/restrictions.

z

The screen shots and illustrations used in this guide vary depending on the machine
configuration and optional components installed. Some of the items in the screen shots
may not be displayed or available depending on your machine configuration.

z

The procedures in this guide may vary depending on the driver and utility software being
used due to the upgrades.

z

In this guide, "Computer" refers to a personal computer or workstation.

z

The following terms are used in this guide:

Before Using the Machine

1

Important : Important information that you should read.

Note : Additional information on operations or features.

z

The following symbols are used in this guide:

" " :zA cross-reference included in this guide.

z

Names of CD-ROM, features, and touch screen messages and
input text.

z

[ ] :

Folders, files, applications, button or menu names displayed on
the touch screen.

z

Names of menus, commands, windows, or dialog boxes
displayed on the computer screen and their buttons and menu
names.

< > button : Hardware buttons on the control panel.

< > key : Keys on the keyboard of the computer.

19

1 Before Using the Machine

LEF Orientation

Paper feed direction

SEF Orientation

Paper feed direction

Before Using the Machine

1

z

>:

Path to a certain item within a procedure on the control panel.

For example: When you see the procedure "select [Tools] >
[Setup] > [Create Folder]", this means that you need to select
[Tools], select [Setup], and then select [Create Folder].

z

Path to a certain item within a procedure on a computer.

For example: When you see the procedure "to search for files
and folders, click [Start] > [Search] > [For Files or Folders]", this
means that you need to click [Start], click [Search], and then
click [For Files or Folders] to search for files and folders.

z

Cross-reference

For example: "Refer to "5 Tools" > "Common Service Settings" >
"Audio Tones" in the Administrator Guide."
The sentence above means that you need to refer to the
section "Audio Tone", which can be found under "Common
Service Settings" in chapter 5 Tools of the Administrator Guide.

z

Orientation of documents or paper is described in this guide as follows:

, ,Long Edge Feed (LEF):Loading the document or paper in portrait orientation when

viewed from the front of the machine.

, ,Short Edge Feed (SEF):Loading the document or paper in landscape orientation

when viewed from the front of the machine.

20

Interface Cables

Interface Cables

When you connect he machine directly to your computer, use the USB interface. When you
connect the machine to a network, use the Ethernet interface.

Using the USB Interface

The USB interface of the machine supports USB 2.0.
This section describes the installation procedures for the USB interface.

1 Press the power switch to the [ ] position to switch off the power.

2 Make sure that the touch screen is blank and the <Energy Saver> button does not light up.

3 Open the front cover.

4 Press the main power switch to the [ ] position to switch off the main power.

5 Remove the rear right cover.

Before Using the Machine

1

6 Connect the USB cable to the USB 2.0 interface

connector.

7 Return the rear right cover to its original

position.

8 Connect the other end of the USB cable to the computer.

9 Press the main power switch to the [ | ] position to switch on the main power.

10 Close the front cover.

11 Press the power switch to the [ | ] position to switch on the power.

12 Restart the computer.

21

1 Before Using the Machine

For more information on setting items, refer to "Printer Environment Settings" (P.317).

Using the Ethernet Interface

Before Using the Machine

The Ethernet interface of the machine supports the following three types.

z

1000BASE-T

z

100BASE-TX

z

10BASE-T

Note • 1000BASE-T is not supported for some models. An optional component is required.

This section describes the installation procedures for the Ethernet interface.

1 Press the power switch to the [ ] position to switch off the power.

1

2 Make sure that the touch screen is blank and the <Energy Saver> button does not light up.

3 Open the front cover.

4 Press the main power switch to the [ ] position to switch off the main power.

5 Remove the rear right cover.

6 Connect the network cable to the Ethernet

interface connector.

Note • Always use the correct network cable with

your network connection. When you replace
the cable, contact our Customer Support
Center.

• To use the Ethernet interface as the Gigabit

Ethernet interface, install the Gigabit
Ethernet Kit (optional).

22

7 Return the rear right cover to its original

position.

8 Press the main power switch to the [ | ] position to switch on the main power.

9 Close the front cover.

10 Press the power switch to the [ | ] position to switch on the power.

For more information on setting items, refer to "Printer Environment Settings" (P.317).

Energy Saver Mode

Energy Saver Mode

The machine is equipped with the Energy Saver mode that reduces the power consumption
by saving the electricity to the machine when no copy or print data is received for a specified
time.

The Energy Saver has two modes: the Low Power mode and the Sleep mode.
When you press the <Energy Saver> button or do not use the machine for a specified period

of time, the machine enters the Low Power mode.
When time exceeds the time specified in the Low Power mode, the machine then enters the
Sleep mode.

Press the <Energy Saver> button on the control panel to enter the Energy Saver mode.
It extinguishes the touch screen and lights up the <Energy Saver> button on the control

panel. To activate the machine, press the <Energy Saver> button. Pressing the <Energy
Saver> button extinguishes the light and deactivates the Energy Saver mode.

Note • When the following device is connected to the machine and a user operates the device, the Low

Power mode can be deactivated without pressing the <Energy Saver> button. If the machine is in
the Sleep mode, however, the Sleep mode will not be deactivated by the following operation. Set the
time long to elapse until the machine enters the Sleep mode from the Low Power mode. For
information on how to change the interval to enter the Low Power mode and Sleep mode, refer to
"Changing the Interval for Entering Energy Saver Mode" (P.24).

- Touch the card to IC Card Reader (optional)

• When the machine is in the Authentication mode, the Authentication mode is exited once the

machine enters the Low Power mode.

 Low Power Mode

The Low Power mode reduces the power to the control panel and the fusing unit.
It extinguishes the touch screen and lights up the <Energy Saver> button on the control

panel. To activate the machine, press the <Energy Saver> button. Pressing the <Energy
Saver> button turns off the light and deactivates the Energy Saver mode.

Note • While the machine is in the Low Power mode, the power supply to the fusing unit is also reduced.

Before Using the Machine

1

 Sleep Mode

The Sleep mode reduces the power to the machine even more than the Low Power mode.
It turns off the touch screen and lights up the <Energy Saver> button on the control panel.

To activate the machine, press the <Energy Saver> button. Pressing the <Energy Saver>
button turns off the light and deactivates the Energy Saver mode.

It takes longer time than the Low Power mode to deactivate the Sleep mode and enable to
use the machine.

Note • When you press the <Energy Saver> button during the Energy Saver mode, the touch screen lights

up. At this point, the scanner and the output devices remain the Energy Saver mode. Afterwards, by
operations such as using the touch screen, opening or closing of the document cover, and loading
paper in the document feeder, you can make the devices necessary to activate the machine exit the
Energy Saver mode and make the machine ready to start exiting the Energy Saver mode.

• When you make the machine exit Energy Saver mode by pressing the <Energy Saver> button, the

machine does not immediately identify the movements such as opening or closing of the front
cover. To make the machine identify these operations, exit all Energy Saver mode by operating the
control panel (for example, pressing the <Machine Status> button) before opening the front cover.

• If you replace toner cartridges or supply paper during the Energy Saver mode, the machine does not

identify these changes. Before performing these operations, exit Energy Saver mode by pressing the
<Energy Saver> button and the <Machine Status> button on the control panel.

• The Energy Saver mode is not exited by the following operations:

- Charge Print

- Secure Print

- Delayed Print

23

1 Before Using the Machine

<Log In/Out> button

Before Using the Machine

1

-Private Charge Print

- Faxes stored in folders

- Direct Fax

- Accessing a folder of the machine using CentreWare Internet Services

• The control panel remains lit off and only the output devices exit the Energy Saver mode by the

following operations:

-Print

- Sample Print

-Print Fax

• When [Deactivation With Smart WelcomEyes] is set to [Enabled] under [Tools] > [System Settings] >

[Common Service Settings] > [Energy Saver Settings], and human presence is detected, the machine
automatically exits the Energy Saver mode.

• When the following device is connected to the machine and a user performs the following

operation, the Low Power mode can be deactivated without pressing the <Energy Saver> button. If
the machine is in the Sleep mode, however, the Sleep mode will not be deactivated by the operation.
By setting longer time to elapse until the machine enters the Sleep mode, you can make the
machine to exit the Energy Saver mode without pressing the <Energy Saver> button. For more
information on how to change the time to elapse until the machine enters the Sleep mode, refer to
"Changing the Interval for Entering Energy Saver Mode" (P.24).

- Touch the card to IC Card Reader (optional).

• When the machine enters the Low Power mode during a user is authenticated, the machine exits the

authentication mode.

Changing the Interval for Entering Energy Saver Mode

This section describes the procedures for setting the Energy Saver mode.
To activate the Energy Saver, set the time to elapse until the machine enters the Low Power

mode as well as the time to elapse until the machine enters the Sleep mode.

Note • You can set the time to elapse until the machine enters the Low Power mode and the Sleep mode

from 1 to 240 minutes in 1 minute increments.

• When the interval setting specified for the Sleep Mode is the same as that specified for the Low

Power mode, the machine ignores the Low Power mode setting.

1 Press the <Log In/Out> button.

2 Enter the system administrator's user ID with

the numeric keypad or the keyboard displayed
on the screen, and select [Enter].

24

When a passcode is required, select [Next] and
enter the system administrator's passcode, and
select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

3 Select [Tools] on the [Services Home] screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

4 Select [System Settings] > [Common Service

Settings] > [Energy Saver Settings].

5 Select [Energy Saver Timers], and then select

[Change Settings].

Energy Saver Mode

Before Using the Machine

1

6 Using [ ] and [ ], set the time to elapse until

entering the Energy Saver mode, in 1 minute
increments.

 From Last Operation to Low Power Mode

Set the time to elapse from the last operation until the machine enters the Low Power mode.

Note • The default value for [From Last Operation to Low Power Mode] is [1] minute. You cannot disable

the Low Power mode.

• The timer does not start counting until the operator leaves the detectable area of Smart

WelcomEyes. The Access Lamp lights up while the machine detects human presence.

 From Last Operation to Sleep Mode

Set the time to elapse from the last operation until the machine enters the Sleep mode.

Note • The default value for [From Last Operation to Sleep Mode] is 1 minute. To make the machine enter

the Low Power mode, set a longer period of time for [From Last Operation to Sleep Mode] than for
[From Last Operation to Low Power Mode].

• The timer does not start counting until the operator leaves the detectable area of Smart

WelcomEyes. The Access Lamp lights up while the machine detects human presence.

7 Select [Save].

8 Select [Close] repeatedly until the [Tools] screen is displayed.

9 Select [Close].

25

1 Before Using the Machine

Completely Disabling Smart WelcomEyes

This section describes how to disable Smart WelcomEyes completely.

Before Using the Machine

1

1 Press the power switch to the [ ] position to switch off the power.

2 Make sure that the touch screen is blank and the <Energy Saver> button is not lit.

3 Open the front cover.

4 Press the main power switch to the [ ] position to switch off the main power.

5 Cover the Smart WelcomEyes pyroelectric

sensor with the sticker provided with the
machine.

Important • Make sure that the Smart WelcomEyes

pyroelectric sensor is covered with the sticker
completely.

6 Press the main power switch to the [ | ] position to switch on the main power.

7 Close the front cover.

8 Press the power switch to the [ | ] position to switch on the power.

26

Customizing the Control Panel

<Log In/Out> button

Customizing the Control Panel

You can change the services displayed on the touch screen or the features assigned to the
buttons to make best use of the machine.

This section describes how to change the screen default, the services displayed after Auto
Clear, the services displayed on the [Services Home] screen, and the services assigned to the
custom buttons, and how to adjust the screen contrast.

For information on how to change the other settings of the control panel, refer to "Screen/Button Settings" (P.149).

Changing the Screen Default

You can change the screen displayed when the machine is turned on or the Energy Saver
mode is deactivated

The [Services Home] screen is displayed by factory default.

1 Press the <Log In/Out> button.

Before Using the Machine

1

2 Enter the system administrator's user ID with

the numeric keypad or the keyboard displayed
on the screen, and select [Enter].

When a passcode is required, select [Next] and
enter the system administrator's passcode, and
select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

3 Select [Tools] on the [Services Home] screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

4 Select [System Settings] > [Common Service

Settings] > [Screen/Button Settings].

27

1 Before Using the Machine

<Log In/Out> button

5 Select [Screen Default], and then select

[Change Settings].

Before Using the Machine

6 Select a service you want to display.

Note • Select [ ] to display the previous screen or

[ ] to display the next screen.

1

7 Select [Save].

Setting the Screen After Auto Clear

You can select the screen to be displayed after Auto Clear from [Last Selection Screen] or
[Services Home].

For information on Auto Clear, refer to "Auto Clear" (P.145).

1 Press the <Log In/Out> button.

2 Enter the system administrator’s user ID with

the numeric keypad or the keyboard displayed
on the screen, and select [Enter].

When a passcode is required, select [Next] and
enter the system administrator's passcode, and
select [Enter].

Note • The default user ID is "11111".

• The default passcode is "x-admin".

28

3 Select [Tools] on the [Services Home] screen.

Note • When the [Services Home] screen is not

displayed on the touch screen, press the
<Services Home> button.

4 Select [System Settings] > [Common Service

Service buttons

Additional feature
buttons

Settings] > [Screen/Button Settings].

5 Select [Screen After Auto Clear], and then select

[Change Settings].

6 Select [Last Selection Screen] or [Services

Home].

Customizing the Control Panel

Before Using the Machine

1

7 Select [Save].

Customizing the Button Layout

You can customize the services and the button layout displayed on the [Services Home]
screen when you press the <Services Home> button on the control panel.

Note • Services not supported by the machine will not be displayed on the screen. Grayed out buttons

cannot be used as a result of malfunctioning.

z

Copy

z

Fax/Internet Fax

z

E-mail

z

Simple Copy

z

Simple Fax

z

Scan to PC

z

Store to Folder

z

Network Scanning (ApeosPort series models
only)

z

Store to USB

z

Send from Folder

z

Stored Programming

z

Store & Send Link

Note • This service is displayed when the User Authentication feature is used.

29

1 Before Using the Machine

<Log In/Out> button

Before Using the Machine

1

z

Job Flow Sheets (ApeosPort series models only)

z

Web Applications (ApeosPort series models only)

z

Media Print - Text

z

Media Print - Photos

z

Secure Print

z

Sample Set

z

Delayed Print

z

Charge Print

z

Private Charge Print

z

Store to WSD

z

Custom Services

Note • This service is for service representative use. For more information, contact our Customer Support

Center.

z

Language

z

Screen Brightness

z

Setup

z

Calibration

z

Activity Report

z

Fax Receiving Mode

z

Print Mode

z

Lockout Printer/Release Printer

Note • WSD stands for Web Services on Devices.

• [Lockout Printer]/[Release Printer] is not displayed by default. To display this feature, select [Allow

User to Lock Out] in [Printer Lockout] under [Tools] > [System Settings] > [Common Service Settings]
> [Machine Clock/Timers], and then assign [Disable Auto Printing] to a button on the [Services Home

- Additional Features] screen.

Services Home

1 Press the <Log In/Out> button.

30

You can select service buttons, which are displayed on the [Services Home] screen.
If you select [(Not Assigned)], the position of the selected button becomes blank.