Xerox AltaLink C8100 B8100 Software Upgrade Utility
Version 2.4
september 2024
702P09332
Xerox® AltaLink® C8100 Color
®
and Xerox
AltaLink® B8100
Multifunction Printer Series
Software Upgrade Utility
Installation Instructions
Upgrading Software for Xerox
®
ConnectKey® Technology
© 2024 Xerox Corporation. All rights reserved. Xerox®, ConnectKey®, and AltaLink® are trademarks of
Xerox Corporation in the United States and/or other countries.
Other company trademarks are also acknowledged.
BR40655
Document Version : 2.4 (September 2024)
Contents
Xerox® AltaLink® C8100 Color Multifunction Printer and Xerox® AltaLink® B8100 Multifunction Printer Series
Upgrade Instructions Using the Software Upgrade Utility ......................................................................................................... 1
Identifying the Software Version ............................................................................................................................................................ 1
Upgrade Procedures ...................................................................................................................................................................................... 1
Requirements ................................................................................................................................................................................................... 2
Downloading the Package for Upgrade .............................................................................................................................................. 2
Installing the Software ................................................................................................................................................................................ 2
Appendix A: Printing a Configuration Report .................................................................................................................................. 15
Appendix B: Clone files .............................................................................................................................................................................. 15
Creating the Clone File (Optional) .................................................................................................................................................. 15
Reapplying the Clone File (Optional) ............................................................................................................................................. 17
Appendix C: Failed Software Upgrade ............................................................................................................................................... 20
Launch Release Missing / Corrupted / Version Mismatch .................................................................................................... 20
Software File is Invalid ......................................................................................................................................................................... 21
View Error via Embedded Web Server ........................................................................................................................................... 21
i
Xerox® AltaLink® C8100 Color Multifunction Printer and
Software Upgrade
Utility
(Recommended)
To upgrade your device, it is recommended that you use the Xerox®
Embedded Web Server
If you experience problems with the Software Upgrade Utility, you can upgrade
Xerox® AltaLink® B8100 Multifunction Printer Series
Upgrade Instructions Using the Software Upgrade Utility
This document details the software upgrade instructions to support the Xerox® AltaLink® C8100 Color
Multifunction Printer and Xerox
Note: To access administrative page and to perform the software upgrade procedures, you must have
system administrator access privileges.
®
AltaLink® B8100 Multifunction Printer Series.
Identifying the Software Version
Note: If you do not know the IP address of your printer, you may print a Configuration Report and the IP
address of your printer will be listed on it. Refer to
1. Access the printer Embedded Web Server (EWS) by opening a web browser and entering the URL (IP
address or hostname) of the printer. If the printer is locked, a login screen appears.
Note: The default username for the administrator account is admin, and the default administrator
password is the device serial number which can be found at the top of the Home page on the Embedded
Web Server. The password is NOT case sensitive.
2. Scroll to the bottom of the printer Home page and select Configuration Report.
3. Select the Software Versions link.
4. Under Software Versions, note the Device Software. This is the current software version on your printer.
Appendix A: Printing a Configuration Report.
Upgrade Procedures
ConnectKey® Technology Software Upgrade Utility. This utility enables you to
use the quick and easy-to-use tool interface to upgrade your device. To use the
recommended automatic upgrade process, follow the instructions provided.
Software Upgrade
There is one version of the utility for all families of devices. The utility automatically validates that it is
connected to the correct type of device and that the user has valid administrative credentials before the
upgrade process begins. The total upgrade process can take approximately 45 minutes depending on the
current software version of the device. This process is a multi-step process and the device is inoperable during
this time. Ensure that the device is free from faults and paper jams before starting the upgrade process.
Note: The Software Upgrade Utility enables Software Upgrade and Raw TCP/IP Port 9100. After the
upgrade has completed, the tool attempts to revert to previous settings. It is recommended that the user
double check device settings to verify that they are set to the desired state.
the software manually using the Embedded Web Server for the device.
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Requirements
1. Verify the current software version installed on your device. For instructions, refer to Identifying the
Software Version.
2. To use the utility, ensure that your computer has Java 8 or later installed.
3. Ensure that the printer is configured and connected to the network.
®
4. Ensure that you have the IP address of the Xerox
To locate the IP address, refer to Appendix A: Printing a Configuration Report..
5. Ensure that HTTP is enabled on your Xerox® AltaLink® Device. For details, refer to the HTTP on the
configuration page under Connectivity>Protocols
device on
Note: The zip file contains the Software Upgrade Utility instructions, Embedded Web Server
Software Upgrade Instructions, ckupgrade-XXXXXXXXXXX.jar, dlm upgrade file, any associated
Web apps to install, and the software manifest file. Do not modify the structure or format of the zip
file.
www.xerox.com/office/support.
AltaLink® Device and can connect to the IP address.
> HTTP or System Administrator Guide for your
Downloading the Package for Upgrade
To upgrade the device software, manually use the following instructions.
1) At your computer, go to Xerox.com to download the Upgrade Software:
2) Locate the software for the device that you are upgrading.
a) To download software to your desktop, click Accept.
b) Right-click the downloaded Xerox_AltaLink_X81XX_Software_Upgrade_121XXXXXXXXXXX.zip file,
extract all content to the desktop. A new folder is created on the desktop with the same name
then
as the downloaded .zip file. Do not rename, move, or unzip any additional files within this newly
created directory. The tool requires the file structure as is.
Caution: Do not run the utility from a USB Flash drive or a remote server.
Installing the Software
Note: If you wish to keep a backup of your printer configuration settings, refer to Appendix B: Clone Files.
1. If not already completed, go to the downloaded software zip file and extract all the contents to the
desktop. A new folder is created on the desktop with the same name as the downloaded .zip file. Do not
rename, move, or unzip any additional files within this newly created directory. The tool requires the file
structure as is.
Caution: Do not run the utility from a USB Flash drive or a remote server.
2. Within the newly created directory on the desktop, navigate to the upgrade utility tool. Double-click on
ckupgrade- XXXXXXXXXXX.jar file.
the
3. Recommend selecting Use System Proxy Setting.
Note: You can Manually configure your Proxy settings. See your system administrator for your correct system
proxy settings.
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4. The device now verifies your connection to Xerox
®
software upgrade locations.
5. Enter each device that you want to upgrade. Use one of the two available methods to define devices for
upgrade (the Manual method or the Preconfigured CSV File method):
a. Manual method
• Click Add Devices.
• Enter the printer IP/Hostname.
• Enter the Username and Password.
• If the device is configured for open access, select Open Access.
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Note: The tool will not accept the default password. If the administrator password has never been
changed from the default value, the password needs to be changed using the Embedded Web server
prior to using the Software Upgrade Utility.
• Click Add.
b. Preconfigured CSV File method.
• On the Add Device screen, click Import .csv file. The following screen appears.
• On the Import .csv screen, click Select then browse to locate the .csv file that contains the list of
devices that you want to upgrade.
• Click Import
.
Note: To add devices one at a time, repeat this procedure.
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When all device details are entered, click Next. The utility displays a list of devices located, the
device types, and their associated software versions. A green check indicates status.
Note: Any devices with errors show an error icon (X). To view the error status for a device, click on the
row.
c. Click Accept.
d. The user should Automatically Get Files to load the latest general release. To load a SPAR version of
software, please select manual (steps are listed on Page 10).
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