Xerox 7500V-N User Guide

Phaser® 7500

Color Printer

Phaser® 7500

User Guide

English Français Guide d'utilisation Italiano Guida dell'utente Deutsch Benutzerhandbuch Español Guía del usuario Português Guia do usuário

Nederlands Gebruikershandleiding Svenska Användarhandbok Dansk Betjeningsvejledning Čeština

Polski Przewodnik użytkownika

Uživatelská příručka

Magyar Felhasználói útmutató

Русский Руководство пользователя

Türkçe Kullanıcı Kılavuzu

Ελληνικά Εγχειρίδιο χρήστη

Copyright © 2009 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Xerox

, CentreWare®, Phaser®, PrintingScout®, and Walk-Up® are trademarks of Xerox Corporation in the United

States and/or other countries.

Adobe

Reader®, Adobe Type Manager®, ATM™, Flash®, Macromedia®, Photoshop®, and PostScript® are trademarks

of Adobe Systems Incorporated in the United States and/or other countries.

Apple

, AppleTalk®, Bonjour®, EtherTalk®, Macintosh®, Mac OS®, and TrueType® are trademarks of

Apple Computer, Inc. in the United States and/or other countries.

HP-GL

, HP-UX®, and PCL® are trademarks of Hewlett-Packard Corporation in the United States and/or other

countries.

IBM

and AIX® are trademarks of International Business Machines Corporation in the United States and/or other

countries.

Microsoft

, Windows Vista®, Windows®, and Windows Server® are trademarks of Microsoft Corporation in the

United States and/or other countries.

Novell

, NetWare®, NDPS®, NDS®, Novell Directory Services®, IPX™, and Novell Distributed Print Services™are

trademarks of Novell, Incorporated in the United States and/or other countries.

SGI

IRIX® is a trademark of Silicon Graphics, Inc.

Sun

, Sun Microsystems™, and Solaris™ are trademarks of Sun Microsystems, Incorporated in the United States and/

or other countries.

UNIX

is a trademark in the United States and other countries, licensed exclusively through X/

Open Company Limited.

As an E

NERGY STAR

energy efficiency. The E

partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for

NERGY STAR name and logo are registered U.S. marks.

1Safety

Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Operational Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Printer Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Operational Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Maintenance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printer Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2Features

Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Internal Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Printer Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Available Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Control Panel Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Information Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Xerox Support Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 Network Basics

Overview of Network Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Choosing a Connection Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connecting via Ethernet (Recommended) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connecting via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring the Network Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

TCP/IP and IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Automatically Setting the Printer’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Dynamic Methods of Setting the Printer’s IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Manually Setting the Printer’s IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Printer Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CentreWare Internet Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CentreWare Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Available Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Phaser 7500 Color Printer

User Guide

Contents

Windows 2000 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Preliminary Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Quick CD-ROM Install Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Other Methods of Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Windows 64-Bit Server to 32-Bit Client Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Windows 2000 or Later Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Macintosh OS X, Version 10.3 and Higher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Macintosh OS X, Version 10.3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Macintosh OS X, Version 10.4 and Higher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher) . . . . . . . . . . . . . . . . . . 44

UNIX (Linux) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Quick Install Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Enabling IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Setting the Interface ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Automatic Address Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

DHCPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Manual Address Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Address Precedence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

4Printing

Printing Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Supported Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Recommended Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

General Media Loading Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Media That Can Damage Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Paper Storage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Loading Paper in Tray 1 (MPT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using Manual Feed in Tray 1 (MPT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Loading Paper in Trays 2–5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Printing on Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Printing on Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Printing on Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Printing on Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Printing on Glossy Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using Custom Paper Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Custom Size Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Selecting Printing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Printing Options for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Setting Default Printing Options for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Selecting Printing Options for an Individual Job in Windows . . . . . . . . . . . . . . . . . . . . . . . 76

Saving a Set of Commonly Used Printing Options in Windows . . . . . . . . . . . . . . . . . . . . . 76

Printing Options for Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Selecting Options for an Individual Job for Macintosh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Saving a Set of Commonly Used Printing Options for Macintosh . . . . . . . . . . . . . . . . . . . 77

Phaser 7500 Color Printer

User Guide

Printing on Both Sides of the Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

2-Sided Printing Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Printing a 2-Sided Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Page Layout Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Selecting Paper Type to Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Selecting Paper Type to Use for a Supported Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Printing Multiple Pages to a Single Sheet (N-Up). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Printing N-Up Using a supported Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Printing Booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Selecting Booklet Printing in a Supported Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Color Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Color by Words . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Selecting Color Correction in a Supported Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Making Color Adjustments in a Supported Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Making Custom Color Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Adjusting the Automatic Color Correction in a Supported Driver . . . . . . . . . . . . . . . . . . . 87

Printing in Black and White. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Printing Black and White Using a Supported Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Printing Separators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Printing Insert Pages in a Supported Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Printing Cover Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Printing Cover Pages in a Supported Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Printing Watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Selecting, Creating, and Editing Watermarks in a Supported Driver. . . . . . . . . . . . . . . . . 92

Printing Mirror Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Selecting Mirror Image in a Supported Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Printing Special Job Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Sending Personal, Personal Saved, Secure, Proof, or Saved Print Jobs . . . . . . . . . . . . . . . 94

Sending Print With Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Printing or Deleting Secure Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Printing or Deleting Personal Print Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Printing or Deleting Proof and Saved Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Printing or Deleting Personal Saved Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Contents

5 Maintenance

Maintenance and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Locating the Serial Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Billing Meters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Cleaning the Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Cleaning the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Phaser 7500 Color Printer

User Guide

Contents

Ordering Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Routine Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Customer Replaceable Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

When to Order Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Recycling Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Moving the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

6 Troubleshooting

General Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Printer Does Not Turn On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Printing Takes Too Long. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Printer Resets or Turns Off Frequently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Printer Is Making Unusual Noises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

The Date and Time Are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Duplex Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Front Door Will Not Close . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Paper Feed Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Minimizing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Troubleshooting Paper Feed Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Print-Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using Built-in Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Troubleshooting Print-Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Control Panel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Online Support Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

PhaserSMART Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Helpful Websites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

A Printer Specifications

Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Base Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Optional Trays 3, 4, and 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Clearance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Relative Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Performance Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Print Speed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Controller Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Phaser 7500 Color Printer

User Guide

B Regulatory Information

Basic Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

United States (FCC Regulations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Canada (Regulations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Ozone Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Material Safety Data Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

C Recycling and Disposal

Guidelines and Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

All Countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

North America. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Other Countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Index

Contents

Phaser 7500 Color Printer

User Guide

Contents

Phaser 7500 Color Printer

User Guide

Safety

This chapter includes:

• Electrical Safety on page 10

• Operational Safety on page 11

• Maintenance Safety on page 12

• Printer Symbols on page 13

Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your printer.

Phaser 7500 Color Printer

User Guide

Safety

Electrical Safety

Warning: Do not push objects (including paper clips or staples) into slots or openings on the

printer. Making contact with a voltage point or shorting out a part could result in fire or electrical

shock.

Warning: Do not remove the covers or guards that are fastened with screws unless you are

installing optional equipment and are specifically instructed to do so. Power should be OFF when

performing these installations. Disconnect the power cord when removing covers and guards for

installing optional equipment. Except for user-installable options, there are no parts that you can

maintain or service behind these covers.

The following are hazards to your safety:

• The power cord is damaged or frayed.

• Liquid is spilled into the printer.

• The printer is exposed to water.

If any of these conditions occur, do the following:

1. Turn off the printer immediately.

2. Disconnect the power cord from the electrical outlet.

3. Call an authorized service representative.

Power Cord

• Use the power cord supplied with your printer.

• Plug the power cord directly into a properly grounded electrical outlet. Make sure each end of the

cord is securely connected. If you do not know if an outlet is grounded, ask an electrician to check

the outlet.

• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have

a ground connection terminal.

Warning: Avoid the potential of electrical shock by ensuring that the printer is properly grounded.

Electrical printers may be hazardous if misused.

• Do not use an extension cord, power strip, or surge protector.

• Verify that the printer is plugged into an outlet that is capable of providing the correct voltage and

power. Review the printer’s electrical specification with an electrician if necessary.

• Do not place the printer in an area where people might step on the power cord.

• Do not place objects on the power cord.

The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.

Phaser 7500 Color Printer

User Guide

Safety

Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer.

Printer Location

• Do not block or cover the slots or openings on the printer. These openings are provided for

ventilation and to prevent overheating of the printer.

• Place the printer in an area where there is adequate space for operation and servicing.

• Place the printer in a dust-free area.

• Do not store or operate the printer in an extremely hot, cold, or humid environment. For optimum

performance environmental specifications, see Environmental Specifications on page 147.

• Place the printer on a level, solid non-vibrating surface with adequate strength to hold the weight

of the printer. The base printer weight without any packaging materials is approximately 66 kg

(145.2 lb.).

• Do not place the printer near a heat source.

• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.

• Do not place the printer where it is directly exposed to the cold air flow from an air conditioning

unit.

Operational Guidelines

• Do not open the paper source tray that you selected in either the printer driver or control panel.

• Do not open the doors when the printer is printing.

• Do not move the printer when it is printing.

• Keep hands, hair, neckties, etc., away from the exit and feed roller.

Printer Supplies

• Use the supplies specifically designed for your printer. The use of unsuitable materials may cause

poor performance and a possible safety hazard.

• Follow all warnings and instructions marked on, or supplied with, the printer, options, and supplies.

Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreements,

and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of

performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this

printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage

may vary outside these areas; please contact your local representative for details.

Phaser 7500 Color Printer

User Guide

Safety

Maintenance Safety

• Do not attempt any maintenance procedure that is not specifically described in the

documentation supplied with your printer.

• Do not use aerosol cleaners. Clean the printer with a dry lint-free cloth only.

• Do not burn any consumables or routine maintenance items. For information on Xerox supplies

recycling programs, go to www.xerox.com/gwa.

Phaser 7500 Color Printer

User Guide

Printer Symbols

Symbol Description

Warning or Caution:

Ignoring this warning could cause serious injury or even death.

Ignoring this caution could cause injury or damage to the property.

Hot surface on or in the printer. Use caution to avoid personal injury.

Caution: Electrostatic sensitive devices

Verify that you are properly grounded before making contact with the printer. Ignoring this caution could cause damage to the property.

Safety

Do not touch components with this symbol as personal injury could result.

Do not burn the item.

It may take 40 minutes for the fuser to cool down.

Phaser 7500 Color Printer

User Guide

Safety

Phaser 7500 Color Printer

User Guide

Features

This chapter includes:

• Parts of the Printer on page 16

• Printer Configurations on page 18

• Control Panel on page 20

• More Information on page 22

Phaser 7500 Color Printer

User Guide

Fea ture s

Parts of the Printer

This section includes:

• Front View on page 16

• Rear View on page 17

• Internal Components on page 17

Front View

1. Top output tray

2. Power switch

3. Control panel

4. Front door

5. Tray 2

7500-028

6. Tray 3, 4, & 5 (option)

7. Door A

8. Door B

9. Tray 1 (MPT)

10. Door C

Phaser 7500 Color Printer

User Guide

Rear View

Fea tures

1. Configuration card 3. Ethernet connection

2. USB connection 4. Power cord connector

Internal Components

7500-026

3 4

7500-027

1. Imaging unit cover lever 5. Imaging unit cover

2. Toner cartridges 6. Imaging units

3. Belt cleaner 7. Transfer roller

4. Waste cartridge 8. Fuser

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User Guide

Fea ture s

Printer Configurations

• Standard Features on page 18

• Available Configurations on page 18

• Options on page 19

Standard Features

The Phaser 7500 Color Printer has many features to meet your printing needs:

• Maximum print speed of 35 pages per minute (ppm) for monochrome printing and 35 ppm for

color printing (on letter-size plain paper)

•1 GHz processor

• 1200 x 600 dpi (Standard Mode), 1200 x 1200 dpi (Enhanced Mode), and 1200 x 1200 dpi

(Photo Mode)

• Tray 1 (MPT) that holds up to 100 sheets

• Tray 2 that holds up to 500 sheets

• 512 MB RAM memory, expandable to 2 GB

• PostScript and PCL fonts

• USB and Ethernet 10/100/1000Base-TX connections

• Up to 12 x 18 inch paper (SRA3)

• Up to 280 gsm paper weight

• RAM collation

Available Configurations

The Phaser 7500 printer is available in four configurations.

Featu res Configurations

7500N 7500DN 7500DT 7500DX

Duplex Unit Optional Yes Yes Yes

500-Sheet Feeder Optional Optional Ye s No

1500-Sheet Feeder Optional Optional Optional Ye s

Productivity kit (hard drive) Optional Optional Optional Yes

Note: The printer supports either the optional 500-Sheet Feeder or the 1500-Sheet Feeder but not

both at the same time.

Phaser 7500 Color Printer

User Guide

Fea tures

Options

The following options are available for the Phaser 7500 printer:

• Duplex Unit: A duplex unit can be added to the printer to provide automatic 2-sided printing. The

duplex unit comes standard on the Phaser 7500DN, 7500DT, and 7500DX.

• 500-Sheet Feeder: Provides Tray 3 for extra paper input capacity.

• 1500-Sheet Feeder: Provides Tray 3, 4, and 5 for extra input capacity.

• Productivity kit: Includes an internal hard drive and supports disk collation. Use to enable printing

features:

•Personal Print Jobs

•Personal Saved Print Jobs

•Secure Print Jobs

• Proof Print Jobs

• Saved Print Jobs

• Print With Jobs

• Wireless Network Adapter: Enables the printer to connect to a wireless network.

• Stand: Provides storage space for supplies. Has casters and extensions to place the printer and

control panel at a convenient height.

For more information on options, go to www.xerox.com/office/7500supplies.

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Fea ture s

Control Panel

This section includes:

• Control Panel Layout on page 20

• Information Pages on page 21

Control Panel Layout

7 8

1. Indicator Light

Blinks when the printer is receiving and printing a job.

2. Graphic display

Indicates status messages and menus.

3. Cancel button

Cancels the current printing job.

4. Back button

Returns to the previous menu item.

5. Up Arrow button

Scrolls upward through the menus.

6. Down Arrow button

Scrolls downward through the menus.

7. OK button

Selects the current setting.

8. Help (?) button

Displays a help message with information about the printer, such as printer status, error messages, and maintenance information.

7500-029

Phaser 7500 Color Printer

User Guide

Fea tures

Information Pages

Your printer has a set of printable information pages. The information pages provide reference information about your printer and its current configuration.

To print an information page:

1. On the control panel, press the Down Arrow button to select Information > Information Pages.

2. Select the information page and press the OK button.

Note: Information pages can also be printed from CentreWare Internet Services (CentreWare IS).

Menu Map

The Menu Map information page shows you how to navigate to each of the printer’s functions. It is useful for getting to know the capabilities and setting names of your printer.

Configuration Page

The Configuration Page lists information about the current configuration of your printer, and is useful for network analysis and general troubleshooting.

Phaser 7500 Color Printer

User Guide

Fea ture s

More Information

The following links provide more information about your printer and its capabilities.

Information Source

Installation Guide Packaged with printer

Quick Use Guide Packaged with printer

User Guide (PDF) Software and Documentation CD-ROM

www.xerox.com/office/7500docs

Quick Start Tutorials www.xerox.com/office/7500docs

Video Tutorials www.xerox.com/office/7500docs

Recommended Media List www.xerox.com/paper (United States)

www.xerox.com/europaper (Europe)

Printer Management Tools www.xerox.com/office/7500drivers

Online Support Assistant www.xerox.com/office/7500support

PhaserSMART www.phasersmart.com

Tec hn i ca l S upp or t www.xerox.com/office/7500support

Information about menus or error messages Control panel Help button

Information pages Print from the control panel

System Administrator Guide www.xerox.com/office/7500docs

Phaser 7500 Color Printer

User Guide

Fea tures

Xerox Support Centre

The Xerox Support Centre provides access to the following information:

• User manuals and video tutorials

• Solutions to troubleshooting problems

• Printer and supplies status

• Supplies ordering and recycling

• Answers to frequently asked questions

• Default printer driver settings

Xerox Support Centre is available for systems with Windows 2000 and newer or Mac OS X, version 10.4 and newer. You can install the Xerox Support Centre utility from the Xerox Drivers and Downloads website at www.xerox.com/office/7500drivers.

To start the Xerox Support Centre utility:

1. Windows: Double-click the Xerox Support Centre icon on your desktop.

Macintosh: Click the Xerox Support Centre icon in the dock.

2. Select your printer from the Select Printer drop-down list.

See also:

Using the Xerox Support Centre tutorial at www.xerox.com/office/7500docs

Note: You must have an Internet connection to view manuals and videos on the website.

Phaser 7500 Color Printer

User Guide

Fea ture s

Phaser 7500 Color Printer

User Guide

Network Basics

This chapter includes:

• Overview of Network Setup and Configuration on page 26

• Choosing a Connection Method on page 27

• Configuring the Network Address on page 29

• Printer Management Software on page 33

• Available Printer Drivers on page 35

• Windows 2000 or Later on page 36

• Macintosh OS X, Version 10.3 and Higher on page 42

• UNIX (Linux) on page 45

• IPv6 on page 47

This chapter provides basic information about setting up and connecting to your printer.

Note: For information about setting up and connecting to your printer on an IPv6 network, see

IPv6 on page 47.

Phaser 7500 Color Printer

User Guide

Network Basics

Overview of Network Setup and Configuration

To set up and configure the network:

1. Connect the printer to the network using the recommended hardware and cables.

2. Turn on the printer and the computer.

3. Print the Configuration page and keep it for referencing network settings.

4. Install the driver software on the computer from the Software and Documentation CD-ROM. For

information on driver installation, see the section in this chapter for the specific operating system

you are using.

5. Configure the printer’s TCP/IP address, which is required to identify the printer on the network.

• Windows operating systems: Run the Installer on the Software and Documentation CD-ROM to

automatically set the printer’s IP address if the printer is connected to an established TCP/IP network. You can also manually set the printer’s IP address on the control panel.

• Macintosh systems: Manually set the printer’s TCP/IP address on the control panel.

6. Print a Configuration page to verify the new settings.

Note: If the Software and Documentation CD-ROM is not available, you can download the latest

driver from www.xerox.com/office/7500drivers.

Phaser 7500 Color Printer

User Guide

Network Basics

Choosing a Connection Method

Connect the printer via Ethernet or USB. A USB connection is a direct connection and is not used for networking. An Ethernet connection is used for networking. Hardware and cabling requirements vary for the different connection methods. Cabling and hardware are generally not included with your printer and must be purchased separately. This section includes:

• Connecting via Ethernet (Recommended) on page 27

• Connecting via USB on page 28

Connecting via Ethernet (Recommended)

Ethernet can be used for one or more computers. It supports many printers and systems on an Ethernet network. An Ethernet connection is recommended because it is faster than a USB connection. It also allows you direct access to CentreWare Internet Services, which enables you to manage, configure, and monitor network printers from your computer.

Network Connection

Depending on your particular setup, the following hardware and cabling is required for Ethernet.

• If you are connecting to one computer, an Ethernet RJ-45 crossover cable is required.

• If you are connecting to one or more computers with an Ethernet hub, or cable or DSL router, two

or more twisted-pair (category 5/RJ-45) cables are required. (One cable for each device.)

If you are connecting to one or more computers with a hub, connect the computer to the hub with one cable, and then connect the printer to the hub with the second cable. Connect to any port on the hub except the uplink port.

See also:

Configuring the Network Address on page 29

Available Printer Drivers on page 35

Phaser 7500 Color Printer

User Guide

Network Basics

Connecting via USB

If you are connecting to one computer, a USB connection offers fast data speeds. However, a USB connection is not as fast as an Ethernet connection. To use USB, PC users must have Windows 2000/XP/Server 2003 or newer. Macintosh users must use Mac OS X, version 10.3 and higher.

USB Connection

A USB connection requires a standard A/B USB cable. This cable is not included with your printer and must be purchased separately. Verify that you are using the correct USB (1.x or 2.0) cable for your connection.

1. Connect one end of the USB cable to the printer and turn it on.

2. Connect the other end of the USB cable to the computer.

See also:

Available Printer Drivers on page 35

Phaser 7500 Color Printer

User Guide

Network Basics

Configuring the Network Address

This section includes:

• TCP/IP and IP Addresses on page 29

• Automatically Setting the Printer’s IP Address on page 30

• Dynamic Methods of Setting the Printer’s IP Address on page 30

• Manually Setting the Printer’s IP Address on page 31

TCP/IP and IP Addresses

If your computer is on a large network, contact your network administrator for the appropriate TCP/IP addresses and additional configuration information.

If you are creating your own small Local Area Network or connecting the printer directly to your computer using Ethernet, follow the procedure for automatically setting the printer’s Internet Protocol (IP) address.

PCs and printers primarily use TCP/IP protocols to communicate over an Ethernet network. With TCP/IP protocols, each printer and computer must have a unique IP address. It is important that the addresses are similar, but not the same; only the last digit needs to be different. For example, your printer can have the address 192.168.1.2 while your computer has the address 192.168.1.3. Another device can have the address 192.168.1.4.

Generally, Macintosh computers use either TCP/IP or the EtherTalk protocol to talk to a networked printer. For Mac OS X systems, TCP/IP is preferred. Unlike TCP/IP, however, EtherTalk does not require printers or computers to have IP addresses.

Many networks have a Dynamic Host Configuration Protocol (DHCP) server. A DHCP server automatically programs an IP address into every PC and printer on the network that is configured to use DHCP. A DHCP server is built into most cable and DSL routers. If you use a cable or DSL router, see your router’s documentation for information on IP addressing.

See also:

Online Support Assistant at www.xerox.com/office/7500support

IPv6 on page 47

Phaser 7500 Color Printer

User Guide

Network Basics

Automatically Setting the Printer’s IP Address

If the printer is connected to a small established TCP/IP network without a DHCP server, use the installer on the Software and Documentation CD-ROM to detect or assign an IP address to your printer. For further instructions, insert the Software and Documentation CD-ROM into your computer’s CD-ROM drive. After the Xerox Installer launches, follow the prompts for installation.

Note: For the automatic installer to function, the printer must be connected to an established

TCP/IP netwo r k .

Dynamic Methods of Setting the Printer’s IP Address

There are two protocols available for dynamically setting the printer’s IP address:

• DHCP (enabled by default on all Phaser printers)

•AutoIP

You can turn on/off both protocols using the control panel, or use CentreWare IS to turn on/off DHCP.

Note: You can view the printer’s IP address at any time. On the control panel, select Information,

press the OK button, select Printer Identification, then press the OK button.

Using the Control Panel

To turn on/off either the DHCP or AutoIP protocol:

1. On the control panel, select Printer Setup > Connection Setup > Network Setup > TCP/IPv4

Setup, then press the OK button.

2. Select DHCP/BOOTP or AutoIP.

3. Press the OK button to turn the selection On or Off.

Using CentreWare IS

To turn on/off the DHCP protocol:

1. Launch your Web browser.

2. Enter the printer’s IP address in the browser’s Address field.

3. Select Properties.

4. Select the Protocols folder on the left navigation panel.

5. Select TCP/IP.

6. Click the TCP/IP (v4) button.

7. In the BOOTP/DHCP Settings section, set the BOOTP/DHCP option to On or Off.

8. In the TCP/IP Settings section, enter the static IP address which may be different than the DHCP or

auto IP address listed. Check that the Network Mask and Router/Gateway address are correct for

your network.

9. Click the Save Changes button.

Phaser 7500 Color Printer

User Guide

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