My Passport® Ultra™
Portable Hard Drive
User Manual
Portable External
Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer,
please contact WD® at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/ 7. To help us keep you informed of new features and services, remember to register your product online at http://register.wdc.com.
Visit our product support website at http://support.wdc.com and choose from these topics:
•Downloads—Download drivers, software, and updates for your WD product.
•Registration—Register your WD product to get the latest updates and special offers.
•Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.
•Knowledge Base—Search by keyword, phrase, or answer ID.
•Installation—Get online installation help for your WD product or software.
•WD Community—Share your thoughts and connect with other WD users.
When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.
North America |
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Europe (toll free)* 00800 ASK4 WDEU |
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English |
800.ASK.4WDC |
Europe |
(00800 27549338) |
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(800.275.4932) |
+31 880062100 |
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Spanish |
800.832.4778 |
Middle East |
+31 880062100 |
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Africa |
+31 880062100 |
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Mexico |
001 8002754932 |
Russia |
8 10 8002 335 5011 |
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South America |
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Asia Pacific |
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Chile |
1230 020 5871 |
Australia |
1800 42 9861 |
/ +800 2275 4932 |
Colombia |
009 800 83247788 |
China |
800 820 6682 |
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Venezuela |
0800 100 2855 |
Hong Kong |
+800 6008 6008 |
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Peru |
0800 54003 |
India |
1800 419 5591 / 1800 200 5789 |
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Uruguay |
000 413 598 3787 |
Indonesia |
+803 852 9439 |
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Argentina |
0800 4440839 |
Japan |
00531 65 0442 / 0120 994 120 |
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Brazil |
0800 7704932 |
Korea |
02 703 6550 |
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0021 800 83247788 |
Malaysia |
1800 88 1908 |
/ +800 6008 6008 (Telekom Malaysia) |
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New Zealand |
0508 555 639 |
/ +800 2275 4932 |
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Philippines |
1 800 1441 0159 |
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Singapore |
1800 608 6008 / +800 6008 6008 (Singtel) |
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Taiwan |
0800 666 290 |
/ +800 6008 6008 (Chunghwa) |
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Thailand |
001 800 441 0570 |
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
ii
MY PASSPORT ULTRA
USER MANUAL
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Disk Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Power/Activity LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
USB 3.0 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Registering Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
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Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . . |
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Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Getting Started with the WD Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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WD SmartWare Software Functional Overview . . . . . . . . . . . . . . . . . . |
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Home Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Backup Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Retrieve Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Settings Tab Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Help Tab Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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How the Backup Function Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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How the Retrieve Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Locking and Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Unlocking the Drive with the WD Security or WD Drive Utilities Software . . . . . . . . . . . . . . . . 46 Unlocking the Drive with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Unlocking the Drive with the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
TABLE OF CONTENTS – iii
MY PASSPORT ULTRA
USER MANUAL
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
7 Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Safely Disconnecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Monitoring Icon Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the Drive Erase Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
8 Managing and Customizing the Software . . . . . . . . . . . . . . . . . . . . . . 60
Specifying the Number of Backup Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Specifying a Different Retrieved Content Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Configuring a Remote Dropbox Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Uninstalling the WD Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Uninstalling on Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Uninstalling on Windows Vista, Windows 7 or Windows 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
9 Using the Drive with a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Reformatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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A Installing the SES Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Installing on Windows XP Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing on Windows Vista Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Installing on Windows 7 and Windows 8 Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
TABLE OF CONTENTS – iv
MY PASSPORT ULTRA
USER MANUAL
B Compliance and Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . 76
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 KC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
TABLE OF CONTENTS – v
MY PASSPORT ULTRA
USER MANUAL
1 |
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About Your WD Drive |
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Welcome to your My Passport® UltraTM portable hard drive. This drive offers high |
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capacity in a sleek portable device. It features ultra-fast USB 3.0 connectivity, local and |
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cloud backup, and password protection with hardware encryption to help protect your |
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files from unauthorized use. |
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This introductory chapter includes the following topics: |
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Features |
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Kit Contents |
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Optional Accessories |
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Operating System Compatibility |
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Disk Drive Format |
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Physical Description |
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Registering Your Drive |
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Handling Precautions |
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Features |
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With a compact design, high capacity, and your choice of local or cloud backup, My |
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Passport Ultra fits perfectly into the busy life of anyone with an on-the-go digital life. |
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Ultra-fast transfer rates—When connected to a USB 3.0 port, My Passport Ultra lets |
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you access and save files with blazing speed. Reduce transfer time by up to three times |
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when compared to USB 2.0 transfer time.* |
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*Performance may vary based on your hardware and system configuration. |
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Automatic, continuous backup software—The WD SmartWareTM Pro automatic |
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backup software works quietly in the background to help protect your data using |
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minimal PC resources. Select automatic, continuous backup to instantly back up your |
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files. Or select the scheduled backup option to back up your files on your schedule and |
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take control of your backup. |
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Local and cloud backup—The WD SmartWare Pro software lets you choose where you |
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back up your files. Back up files to your My Passport Ultra drive or back up files to the |
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cloud using Dropbox.* |
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*A Dropbox account is required for cloud backup. Cloud services can be changed, |
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terminated, or interrupted at any time and can vary by country. |
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Works great with Windows® 8—The WD Windows 8 app makes it easy to discover the |
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digital media stored on your My Passport Ultra drive with your Windows 8 computer. |
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Your content is automatically displayed and organized so you can easily locate and enjoy |
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your photos, videos, and music. |
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Ultra-sleek design with high capacity—At just 12.8 mm, this ultra-sleek drive is thin |
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and fast with plenty of capacity for your important digital content. |
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USB 3.0 and USB 2.0 compatibility—With this single drive you get compatibility with |
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the latest USB 3.0 devices and backward compatibility with USB 2.0 devices as well. |
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ABOUT YOUR WD DRIVE – 1
MY PASSPORT ULTRA
USER MANUAL
WD SecurityTM software—Set password protection and hardware encryption for your drive to help protect your files from unauthorized use or access.
WD Drive UtilitiesTM software—Register your drive, set the drive sleep timer, run diagnostics, and more using the WD Drive Utilities software.
Durable enclosure protects the drive inside—We know your data is important to you. So we build the drive inside to our demanding requirements for durability, shock tolerance, and long-term reliability. Then, we protect the drive with a durable enclosure designed for beauty.
USB-powered—Powered directly from the USB port on your PC. No separate power supply is needed.
Important: For the latest WD product information and news, visit our website at http:// www.westerndigital.com. For the latest software, firmware, and product documentation and information, go to http://support.wdc.com/downloads.
As shown in Figure 1, your My Passport Ultra drive kit includes the following:
•My Passport Ultra portable hard drive, with the WD Drive Utilities, WD Security, and WD SmartWare software plus the WD Smartware Pro software upgrade
•USB 3.0 cable
•Quick Install Guide
For information about optional accessories for WD products, visit:
US |
http://www.shopwd.com or http://www.wdstore.com |
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Canada |
http://www.shopwd.ca or http://www.wdstore.ca |
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Europe |
http://www.shopwd.eu or http://www.wdstore.eu |
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All others |
Contact WD Technical Support in your region. For a list of Technical Support |
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contacts, visit http://support.wdc.com and see Knowledge Base answer |
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ID 1048. |
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USB 3.0 Cable |
My Passport Ultra |
Quick Install Guide |
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Portable Hard Drive |
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Figure 1. My Passport Ultra Drive Kit Components
ABOUT YOUR WD DRIVE – 2
MY PASSPORT ULTRA
USER MANUAL
Your My Passport Ultra drive and the WD Drive Utilities and WD Security software are compatible with the following operating systems:
Windows® |
Mac OS X |
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Windows XP |
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Leopard |
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Windows Vista® |
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Snow Leopard |
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Windows 7 |
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Lion |
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Windows 8 |
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Mountain Lion |
The WD SmartWare software is compatible with the following operating systems:
Windows
•Windows XP
•Windows Vista
•Windows 7
•Windows 8
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows Update. For Mac computers, go to the Apple menu and select Software Update.
Your My Passport Ultra drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see “Reformatting the Drive” on page 64 and “Troubleshooting” on page 65.
As shown in Figure 2, the My Passport Ultra drive has:
•A power/activity LED indicator
•A USB 3.0 interface port
USB 3.0 Interface Port
Power/Activity LED
Figure 2. My Passport Ultra Drive
ABOUT YOUR WD DRIVE – 3
MY PASSPORT ULTRA
USER MANUAL
The power/activity LED shows the drive’s power state as follows:
LED Appearance |
Power State/Activity |
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On steady |
Idle |
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Fast flashing, approximately 3 times per second |
Activity |
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Slow flashing, approximately every 2.5 seconds |
System standby |
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USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backward compatible with USB 2.0. Connection to a USB 2.0 port transfers data at the port speed—up to 480 Mb/s.
Always register your My Passport Ultra drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 53. Another way is to register online at http:// register.wdc.com.
WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives. Always observe the following precautions when unpacking and installing your external storage product:
•Do not drop or jolt the drive.
•Do not move the drive during activity.
ABOUT YOUR WD DRIVE – 4
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MY PASSPORT ULTRA |
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USER MANUAL |
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Connecting the Drive and Getting Started |
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This chapter provides instructions for connecting the drive and installing the WD Drive |
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Utilities, WD Security, and WD SmartWare software on your computer. It includes the |
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following topics: |
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Connecting the Drive |
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Getting Started with the WD Software |
Connecting the Drive
1.Turn on your computer.
2.Connect the drive to your computer as shown in Figure 3.
3.Verify that the drive appears in your computer's file management utility listing.
4.If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive.
Your My Passport drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD software that is on the drive:
•WD Drive Utilities
•WD Security
•WD SmartWare
Figure 3. Connecting the My Passport Drive
CONNECTING THE DRIVE AND GETTING STARTED – 5
MY PASSPORT ULTRA
USER MANUAL
1.Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the WD Apps Setup Wizard:
2.Click Next to display the End User License Agreement.
3.Read the license agreement and select the I accept the terms... check box to accept the agreement and activate the Next button.
4.Click Next to display the Custom Setup dialog:
5.On the Custom Setup dialog:
a.Select an application name to see a brief description of the application:
•WD Drive Utilities
•WD Security
•WD SmartWare
b.Clear the check box for any application that you do not want to install.
c.Clear the check box for any installation option that you do not want to implement:
•Create Desktop Shortcut
•Launch Application
d.Click Next to install the selected applications and options.
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6. Wait for the installation to complete:
7. When the installation completes, click Finish to exit the WD Apps Setup Wizard:
8.Depending on your selections:
•Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen (see Figure 4 on page 8 and “Managing and Customizing the Drive” on page 51).
•Installing the WD Security software with the Launch Application option displays the WD Security screen (see Figure 5 on page 8 and “Locking and Unlocking the Drive” on page 44).
•Installing the WD SmartWare software displays the Upgrade to WD SmartWare Pro screen for activating your free software upgrade (see Figure 6 on page 9 and proceed to step 9).
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Figure 4. WD Drive Utilities Screen
Figure 5. WD Security Screen
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Figure 6. Upgrade to WD SmartWare Pro Screen
9.The WD SmartWare Pro software upgrade extends the backup function to non-WD drives, unsupported WD drives, and a remote Dropbox folder. Activating your free upgrade installs the WD SmartWare Pro software on this computer and provides email delivery of an activation code that you can use to install it on two other computers.
a.Type your first name in the First Name box.
b.Type your last name in the Last Name box.
c.Type your email address in the Email Address box.
d.Click Activate to complete the upgrade and display the Activation Result message:
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e. Click OK to display the Select Backup Devices screen:
Note: At this point, the WD SmartWare Pro software is installed. If you want to skip the setup procedure for your initial backup for now, click the X close window icon in the upper-right corner of the Select Backup Devices screen. Otherwise proceed to step 10.
10.In the Backup Source area of the Select Backup Devices screen, select the device that has the files you want to back up:
a.Use the backup source selector to specify whether you want to back up files from a local hard drive or from a remote Dropbox folder:
•By default, the computer option is selected and the computer icon signifies that the backup source device will be either an internal hard drive or drive partition, or a local direct-attached external hard drive:
•Selecting the Dropbox option displays the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software:
You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup source device. See step 4 of “Configuring a Remote Dropbox Account” on page 62.
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•After configuring your Dropbox account for access by the WD SmartWare Pro software, the Dropbox icon signifies that the backup source device will be your remote Dropbox folder:
b.If the selected backup source has more than one internal hard drive or drive partition, or external hard drives, use the backup source device selector to select the one that you want to back up:
11.In the Backup Target area of the Select Backup Devices screen:
a.If you have more than one backup target device connected to your computer, select the one that you want to back up files to:
b.Verify that a light-blue highlight surrounds the selected device.
c.If you select Dropbox as your backup target device, use the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software:
You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup target device. See step 4 of “Configuring a Remote Dropbox Account” on page 62.
d.If the selected backup target device has more than one drive partition or network share, use the backup target device selector under the device icon to select the one that you want to use:
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12.Click Next on the Select Backup Devices screen to display the Select Backup Plan screen:
13.On the Select Backup Plan screen:
a.Select the option for the type of backup that you want to run:
•Category Backup—Finds and backs up all of the files of the selected categories on the backup source device.
•File Backup—Backs up files or folders that you select from a folder view of the backup source device.
b.Click Next to display the initial Select Backup Frequency screen:
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14.On the initial Select Backup Frequency screen:
a.Select the option for when you want to scan the backup source device and automatically back up any existing file that is changed or new file that is added:
•Continuous Backup—Runs all the time
•Scheduled Backup—Runs only on specified days at specified times
b.If you selected the Scheduled Backup option, select the Hourly, Daily, or Monthly option and use the check boxes and selection boxes to schedule your backups:
Selecting . . . |
Performs a backup . . . |
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Hourly |
Every hour, on the hour. |
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Daily |
On the selected days of the week, at the selected time: |
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Select or clear the Days check boxes to specify the days |
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Use the at selection box to specify the time of day that |
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you want to run your backup. |
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Monthly |
On the selected day of the month, at the selected time: |
a.Use the Every selection box to specify which occurrence of the day that you want to run your backup—First, Second, Third, Fourth, or Last.
b.Use the Day selection box to specify the day of the week that you want to run your backup.
c.Use the at selection box to specify time of day that you want to run your backup.
c.Click Next to display the initial Backup screen. The initial Backup screen display depends on the type of backup you selected at step 13 on page 12. (See Figure 7 on page 14.)
15.On the initial Backup screen you can either:
• Run your first backup—See “Backing Up Files” on page 31 before clicking
Enable Backup.
• Click Skip Backup to skip the backup.
16.Click OK to close the Installation and Setup is complete dialog:
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Initial Category Backup Screen
Note: The initial Backup screens only appear one time—when you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do.
Initial File Backup Screen
Figure 7. Initial Backup Screens
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3 |
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WD SmartWare Software Functional Overview |
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This chapter provides a brief functional overview of the WD SmartWare software. It |
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includes the following topics: |
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Home Tab Display |
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Backup Tab Displays |
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Retrieve Tab Displays |
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Settings Tab Display |
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Help Tab Display |
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All operational features and capabilities of the WD SmartWare software are presented in |
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five tab-selected screen displays where: |
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The.. . tab display |
Provides . . . |
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Home |
Device icons and content gauges showing the total capacity and |
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category structure of the selected backup source device and each |
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available backup target device. |
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If the selected backup source device has more than one internal |
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hard drive or multiple hard drive partitions, or if an available backup |
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target device has multiple partitions or network shares, the |
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WD SmartWare software displays a selector box that you can use to |
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specify the one you want to work with. |
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See “Home Tab Display” on page 16. |
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Backup |
One of two backup dialogs, depending on the backup mode that |
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you select: |
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• The by-category dialog provides content gauges showing the |
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total capacity and category structure of the selected backup |
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source and backup target devices. |
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• The by-file dialog provides a folder view of the selected backup |
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source device for selecting the files and folders that you want to |
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back up. |
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See “Backup Tab Displays” on page 23. |
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Retrieve |
Three full-screen dialogs for selecting the: |
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• Backed up volume that you want to retrieve files from |
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• Destination where you want to copy the retrieved files |
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• Files that you want to retrieve |
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See “Retrieve Tab Displays” on page 25. |
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(Continued) |
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WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 15
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The.. . tab display |
Provides . . . |
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Settings |
Buttons for opening dialogs to: |
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• Specify the number of backup versions that you want to keep |
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for each file |
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• Specify a different destination folder for retrieved files |
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• Automatically check for WD SmartWare software updates |
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• Configure a remote Dropbox folder for access by the |
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WD SmartWare Pro software |
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See “Settings Tab Display” on page 28. |
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Help |
Instant access to: |
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• Detailed information about backing up and retrieving files and |
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making your software setup selections |
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• WD Customer Support and software update services |
See “Help Tab Display” on page 29.
In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected devices.
Note: In addition to the detailed Help tab information, each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain about what to do, just click the info/online help icon in the upper-right corner of the display:
To close the info/online help screen after reading the online help, click the X icon in the upper-right corner of the help screen.
Use the Home tab display to view device content gauges and select:
•The source device or drive partition that has the files you want to back up
•The target device or device partition/network share that you want to back up files to or retrieve files from
See Figure 8 on page 17 and Table 1 on page 18 for a brief functional description of the Home tab display.
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Backup Target
Device Icons
Computer Icon
Backup Source
Selector
Backup Source
Device Selector
Backup Source |
Backup Target |
Content Gauge |
Content Gauges |
Figure 8. Home Tab Display
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Table 1. Home Tab Functional Description
Display Component |
Description |
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Activation code required |
Not shown in Figure 8 on page 17: |
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icon |
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Signifies that the device is either a non-WD device or an |
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unsupported WD device that requires a valid activation code and |
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upgrade to the WD SmartWare Pro software for access. |
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Backup source Dropbox |
Not shown in Figure 8 on page 17: |
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icon |
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Signifies that you have selected the Dropbox option for backup |
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operations. |
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Right-clicking the icon and selecting Select Account displays the |
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Dropbox login required dialog for configuring your Dropbox |
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account for access by the WD SmartWare Pro software: |
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Backup source computer |
Signifies that you have selected the computer option for backup |
icon |
operations and provides the name of the selected drive or drive |
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partition. |
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Right-clicking the icon displays a menu with the following options: |
•Open—To displays the computer’s file management utility listing.
•Properties—To displays the Windows System Properties dialog for the selected drive or drive partition.
(Continued)
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 18
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Table 1. Home Tab Functional Description (Continued) |
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Display Component |
Description |
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Backup source content |
The content gauge for the selected backup source device shows |
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all of the files that are available for a category-type backup against |
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a blue background in six categories where: |
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This file category |
Includes files with these extensions |
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Documents |
.doc, .txt, .htm, .html, .ppt, .xls, .xml, and |
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other document extensions |
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.mail, .msg, .pst., and other mail |
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extensions |
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Music |
.mp3, .wav, .wma, and other music |
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extensions |
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Movies |
.avi, .mov, .mp4, and other movie |
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extensions |
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Pictures |
.gif, .jpg, .png, and other picture |
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extensions |
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Other |
Others that do not belong in the five main |
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categories |
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For a complete list of all included file extensions, search for answer |
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ID 3644 in the WD Knowledge Base at http://support.wdc.com. |
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Note that: |
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• The System category, shown against a dark gray background, |
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includes all of your operating system files that are not available |
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for a category-type backup, including: system files, program |
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files, applications, working files like .tmp and .log files, and any |
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files that are stored in a Temp folder. |
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When you select and run a file-type backup, the name of the |
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System category changes to Excluded and it then includes all |
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of the files that were not included in your file backup. |
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• The Retrieved category, also shown against a dark gray |
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background, includes the files that you have retrieved from a |
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prior backup. They, too, are not available for a category-type |
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backup. |
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• The Additional Files category on the content gauge for your |
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backup target device shows the system files and hidden files |
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that your operating system put there when you installed the |
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device. |
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• Because they change so frequently, Outlook .pst files are only |
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backed up once every 24 hours for a continuous backup. This |
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exclusion does not apply to other mail application files. For a |
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scheduled backup, Outlook .pst files are backed up according |
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to the schedule. |
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• Hovering the pointer over a category displays the number of |
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files in the category. |
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(Continued) |
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 19
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Table 1. Home Tab Functional Description (Continued) |
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Display Component |
Description |
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Backup source device |
When the computer option is selected, lists all of your computer’s |
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selector |
internal hard drives, hard drive partitions, and direct-attached |
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drives that are available as a backup source device. |
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Backup source selector |
Provides options for selecting the type of source device you want |
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to back up: |
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• Selecting the computer option displays your computer icon |
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and lists all of your computer’s internal hard drives, hard drive |
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partitions, and direct-attached drives in the device selector. |
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• Selecting the Dropbox option displays the Dropbox icon and |
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hides the device selector. |
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Backup target content |
After installing the WD SmartWare software—before running your |
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first backup or copying any files to the device—the backup target |
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content gauge shows only a small number of files in the Additional |
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Files category. These are the system files and hidden files that your |
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computer’s operating system put there when you installed the |
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device. |
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After running a backup or copying files to the device, the backup |
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target content gauge shows: |
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• All of the files that have been backed up in the same categories |
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as the content gauge for the backup source device (see |
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“Backup source content gauge” on page 19) |
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• Any other files that you have copied or saved to the device in |
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the Additional Files category |
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Backup target device icon |
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Provides the name of the backup target device connected to your |
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computer. |
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If you have more than one supported device connected to your |
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computer, left-click the one that you want to use for backup and |
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retrieve functions. The WD SmartWare software highlights your |
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selection with a light-blue background: |
Selected My Passport Drive
(Continued)
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 20
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Table 1. Home Tab Functional Description (Continued) |
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Display Component |
Description |
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Backup target device icon |
Right-clicking a direct-attached drive icon displays a menu with the |
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following options: |
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•Open—Displays the device listing in your computer’s file management utility
•Properties—Displays the Windows Drive Properties dialog
•Safely remove—Prepares your system to disconnect the drive
Note: The Safely remove option is not available for non-
WD drives.
Right-clicking a network-attached device icon displays a menu with the following options:
•Open—To display the device listing in your computer’s file management utility
•Dashboard—To display the Web interface for configuring the device
•Map—To display the Windows Map Network Drive dialog
•Create Shortcut—To add a shortcut to the device to your desktop display
•Alerts—To display the WD SmartWare WD Alerts reports
•Properties—To display the Device Details and Troubleshooting information for the device
•Shut Down—To ready and shut down the device (not available for My Net N600, N750, N900, and N900 Central routers)
Right-clicking the Dropbox folder icon displays a link to the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software.
(Continued)
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 21
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Table 1. Home Tab Functional Description (Continued)
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Backup target device |
Not shown in Figure 8 on page 17: |
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The backup target device selector appears under the icon for each |
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partition or network share. The drive partition or network share that |
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source for subsequent retrieve operations. |
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Device display scroll |
Not shown in Figure 8 on page 17: |
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Scroll Pointers
One installation of the WD SmartWare software supports as many external devices as you system can handle. When the number of connected devices exceeds the display capacity, the
WD SmartWare software displays left/right device display scroll pointers so you can see them all.
Device locked icon |
Not shown in Figure 8 on page 17: |
Signifies that the device is password protected and locked.
Free trial countdown icon Not shown in Figure 8 on page 17:
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Signifies that non-WD devices, unsupported devices, and a remote |
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Dropbox folder are being accessed by a 30-day free trial of the |
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WD SmartWare Pro software upgrade. |
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Login required icon |
Not shown in Figure 8 on page 17: |
Signifies that a valid login user name and password are required to access secured network-attached storage devices.
No writable partition icon Not shown in Figure 8 on page 17:
Appears when the WD SmartWare software cannot find a valid volume or share on the device. You must configure the device before you can select it for WD SmartWare backup and retrieve functions.
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 22