Welch Allyn SureTemp Plus User Manual

Calibration/verification module notes

A Welch Allyn authorized service center must perform individual module calibration and verification activities.

NOTE:

The tests are product specific.

Welch Allyn service test equipment and training is available. Contact Welch Allyn Customer Service for information.

SureTemp Plus error codes

To find the SureTemp Plus error code:

Go to the tab of the device you are working on and select the SureTemp Plus module.

1.

2.

Select the View log button in the user information section of the page. A .txt document opens with the last 10 SureTemp Plus error codes. The last listed error code is the latest error code.

The module provides these errors in a CErrEStd object. For a unique error code, merge the identified species value with the error code. If the status indicates a fault condition, the module suggests recovery attempts, which may include the host initializing a reset.

The errors are grouped into the following origins:

•

Probe Module

•

• Ambient

• Power

• Patient

Errors are also classified as the following alert types:

• Host controller

• Equipment

• User

SpeciesCode Definition / Description Origin/Alert

type

0 0 No error - used for ACK

messages in response to commands.

1 5 WACP message CRC

mismatch.

2 1 This message is not

implemented by the module.

2 2 This message is not

supported by the module.

2 3 The module has run out

of memory.

2 5 The parameter provided

is invalid for the specified message.

Module/ Host controller alert

Traditional code map

(ST+ OEM)

Internal error None None

Traditio nal code map

(ST+ HH)

Details Host

controller

action

2 6 The parameter provided

is outside of the allowable range for the specified message.

Module/ Host controller alert

Internal error None None

SpeciesCode Definition / Description Origin/Alert

type

Traditional code map

(ST+ OEM)

Traditio nal code map

(ST+ HH)

Details Host

controller

action

2 7 The message requires an

object, but did not contain one.

2 8 The object provided

with the message could not be deserialized.

2 9 The object could not be

serialized.

2 10 The message is

performing a request/ action when the module state prohibits the request/action.

2 11 The requested item is

not currently available due to the module state.

5 3 The factory settings, and

calibration information is corrupt.

Module/ Host controller alert

Internal error None None

Internal malfunction. Contact Welch Allyn Technical Service.

Indicate

module

error

5 4 The user settings are

corrupt.

5 9

5 12 The error log is corrupt. Module/ Host

5 22 A hardware malfunction

The calibration is not set.

has been detected.

Module/ Host controller alert

controller alert

Module/ Host controller alert

62

Internal malfunction. Contact Welch Allyn Technical Service.

E4.8 Internal

malfunction. Contact Welch Allyn Technical Service.

Internal malfunction. Contact Welch Allyn Technical Service.

Internal malfunction. Contact Welch Allyn

Indicate

module

error

Indicate

module

error

Indicate

module

error

Indicate

module

error

SpeciesCode Definition / Description Origin/Alert

type

Traditional code map

(ST+ OEM)

Traditio nal code map

(ST+ HH)

Details Host

controller

action

Technical Service.

5 24 The module’s power rail

is too low.

5 25 The module’s power rail

is too low.

5 26 The reference voltage

circuit was detected to be under voltage or unstable.

8 1

Measurement is below allowable temperature values and beyond the low ambient and/or patient limits.

Power/ Equipment alert

Module/ Host controller alert

Ambient/ User Alert

27 Internal

malfunction. Contact Welch Allyn Technical Service.

28 Internal

malfunction. Contact Welch Allyn Technical Service.

61 E4.2 Internal

malfunction. Contact Welch Allyn Technical Service.

45 E0.2

Verify conditions at

26.67° C (80° F) and 10°C (50° F), respectively. If conditions are valid and the problem persists, replace the probe. If problem persists, replace module.

Indicate

module

error

Indicate

module

error

Indicate

module

error

Clear

8 2

Measurement above allowable temperature values and beyond the high ambient and/or

patient limits.

Ambient/ User Alert

46 E0.2

Patient or environmental temperature conditions may be too high. Verify conditions at

43.33° C (110° F) and 40° C (104°

Clear

SpeciesCode Definition / Description Origin/Alert

type

Traditional code map

(ST+ OEM)

Traditio nal code map

(ST+ HH)

Details Host

controller

action

F), respectively. If conditions are valid and the problem persists, replace the probe. If problem persists, replace module.

8 3

8 4

8 5 Internal circuit

8 6 Internal circuit

Internal calibration resistor (RCAL) on the board is damaged or contaminated (pulse too long).

Internal calibration resistor (RCAL) on the board is damaged or contaminated (pulse too short).

validation resistor (PTB) on the board is damaged (value is over).

validation resistor (PTB) on the board is damaged (value is under).

Module/ Equipment alert

47 E4.1 Internal

malfunction. Contact Welch Allyn Technical Service.

48 E4.1 Internal

malfunction. Contact Welch Allyn Technical Service.

49 E4.0 Internal

malfunction. Contact Welch Allyn Technical Service.

50 E4.0 Internal

malfunction. Contact Welch Allyn Technical Service.

Indicate

module

error

Indicate

module

error

Indicate

module

error

Indicate

module

error

8 7 A/D measurement timed

out.

8 8

The probe was not characterized/calibrated.

Module/ Equipment alert

Probe/ Equipment alert

51 E0.2 Internal

malfunction. Contact Welch Allyn Technical Service.

52 E0.9 Probe

malfunction; replace probe.

Indicate

module

error

Indicate

probe

error

SpeciesCode Definition / Description Origin/Alert

type

Traditional code map

(ST+ OEM)

Traditio nal code map

(ST+ HH)

Details Host

controller

action

8 9

8 10 Problem saving to the

8 11 The module's error

8 12 The module's probe

Missing probe well.

module's EEPROM in biotech mode.

detection mechanism detected an error.

error detection mechanism detected an error.

Probe (well)/ Equipment alert

Module/ Host controller alert

Module/ Equipment alert

Probe/ Equipment alert

63 E4.9 Insert probe

well.

65 E4.3

66 E0.8 Internal

66 E0.8 Probe error,

Verify that batteries are fresh. Try to make changes again. If the problem persists, replace the module.

malfunction. Contact Welch Allyn Technical Service.

try again. If the problem persists, replace the probe.

Indicate missing

probe well

Indicate

internal

error

Indicate

module

error

Indicate

probe

error

8 13 The module's log error

detection mechanism detected an error.

8 14 The module's calibration

error detection mechanism detected an error.

8 15 No probe connected. Probe/ Equipment

Module/ Equipment alert

alert

Internal error log problem; error log will be cleared.

Try again. If the problem persists, replace the module.

Connect a probe and try again. If a probe is connected, replace the probe. If the

problem persists replace the module.

Restore

default

error log

Indicate

module

error

Indicate

probe

error

SpeciesCode Definition / Description Origin/Alert

type

Traditional code map

(ST+ OEM)

Traditio nal code map

(ST+ HH)

Details Host

controller

action

8 16

8 17

8 18 Problem reading the

8 19 Problem reading the

Cannot read the probe's EEPROM correctly or the probe left the factory without being tested.

Invalid events index.

module's EEPROM or saving to the module's EEPROM in biotech mode.

probe's EEPROM.

Probe/ Equipment alert

Module/ Host controller alert

Probe/ Equipment alert

75 E0.7 Verify that

batteries are fresh. If the problem persists, replace the probe.

Event log is out of range. Retry.

67/68/69

70 E0.6

Verify that batteries are fresh. Try to make changes again. If the problem persists,

replace the module.

Verify that batteries are fresh. If the problem persists, replace the probe.

Indicate

probe

error

Indicate

module

error

Indicate

module

error

Indicate

probe

error

8 20 TEMP CONFIG

ACQUIRE FAILURE.

8 21 TEMP CONFIG

RELEASE FAILURE.

8 22 TEMP CONFIG

INVALID PTR FAILURE.

8 23 Internal error. EEPROM

not initialized.

8 24 Heater indicates on

when turned off.

Module/ Equipment alert

74

80

E4.7 EEPROM not

initialized. Device will try to initialize the module's EEPROM. If the problem persists, replace the module.

E5.0

Heater control error. If the

Indicate

module

error

Power

down

SpeciesCode Definition / Description Origin/Alert

type

Traditional code map

(ST+ OEM)

Traditio nal code map

(ST+ HH)

Details Host

controller

action

problem persists, replace the module.

8 25 Heater indicates off

when turned on.

8 26 HTR_Q on and HTRC is

off, but still has voltage.

8 27 HTR_Q is tri-stated with

HTRC enabled and has heater power.

8 28 Turned Q&C on and

heater voltage not high enough.

Module/ Equipment alert

81

82

83

84

E5.0

Heater control error. If the problem persists, replace the module.

Indicate

module

error

Power

down

Power

down

Indicate

module

error

8 29 Heater hardware failsafe

should have turned off but did not.

8 30 Probe over 112° F /

43.3° C.

Module/ Equipment alert

85 E5.2

21

E0.4 Probe tip over

Heater control error. If the problem persists, replace the module.

temperature. Heater error or probe construction problem.

Assure that module is within ambient temp limits. If the problem

Power

down

Power

down

SpeciesCode Definition / Description Origin/Alert

type

Traditional code map

(ST+ OEM)

Traditio nal code map

(ST+ HH)

Details Host

controller

action

persists, replace the probe.

8 31

8 32

8 33

8 34 Under ambient

Excessive heater energy.

Host controller interface error.

Over ambient temperature.

temperature.

Probe/ Equipment alert

Module/ Host controller alert

Ambient/ Equipment alert

22

Internal error Internal error.

24 Device

25 Device

E0.1

Probe warmer is not working. If the problem persists, replace the probe.

Try another predict cycle. If the problem persists, replace the module.

environment is too warm. Move module to within ambient temperature range.

environment is too cold. Move module to within ambient temperature range.

Power

down

Clear

8 35 Invalid SureTemp Plus

algorithm.

8 36 Over maximum battery

volts.

Module/ Host controller alert

Power/ Host controller alert

Internal Error Internal error.

Try another predict cycle. If the problem persists, replace the module.

59 Internal

malfunction. Contact Welch Allyn Technical Service.

Indicate

module

error

Indicate

module

error

SpeciesCode Definition / Description Origin/Alert

type

Traditional code map

(ST+ OEM)

Traditio nal code map

(ST+ HH)

Details Host

controller

action

8 37 Under minimum battery

volts.

8 38

8 39 Predict algorithm not

8 40

Battery volts not set.

set.

Ambient temperature not set.

Power/ Host controller alert

Module/ Host controller alert

60 Internal

malfunction. Contact Welch Allyn Technical Service.

Internal malfunction. Contact Welch Allyn Technical Service.

Indicate

module

error

Indicate

module

error

Indicate

module

error

Indicate

module

error

8 41 Non-responsive probe.

Thermistor pulled away from the tip or heater broken.

8 42 Bad probe gain. Probe/ Equipment

8 43

Bad probe response value.

Probe/ Equipment alert

alert

Probe/ Equipment alert

32/33

34 E0.9

E0.5/E0.9

Probe warmer is not responding.

Try another predict cycle. If the problem persists, replace the probe.

The probe was not characterized/ calibrated.

Calibrate or replace the probe.

The probe was not characterized/ calibrated.

Indicate

probe

error

Indicate

probe

error

Indicate

probe

error

SpeciesCode Definition / Description Origin/Alert

type

Traditional code map

(ST+ OEM)

Traditio nal code map

(ST+ HH)

Details Host

controller

action

Calibrate or replace the probe.

14 | OpenTopic | Suretemp Plus Verification Setup

Suretemp Plus Verification Setup

Connect the SureTemp Plus module to perform the verification process.

Test equipment part numbers

Use the equipment detailed in the table below for the SureTemp Plus verification. Contact Welch Allyn customer service to purchase or locate specific parts.

Part number Description Quantity

01802-110 Tester, calibration, 9600 Plus (North America, EMEA) 1

01802-119 Tester, calibration, 9600 Plus (Latin America, Asia Pacific) 1

01802-220 Tester, calibration 9600 Plus (UK) 1

SRC-MAX Cal-key, assembly, M690/692 1

4500-925 USB 2.0/5-pin Mini-B cable, gold, 6 feet 1

715701 VSM6000 service test box 1

Setup

Module verification

1.

Click within the module row, and click Verify to activate the test sequence for the module.

Enter information about any replacement parts you used during service of the product. After entering the part

2.

information, click Begin to start the tests.

Follow the onscreen prompts in the right side pane of the test window to progress through the test sequence.

3.

The left detail pane shows the order of the required tests and tracks the test sequence progress.

As the Welch Allyn Service Tool application completes each test, the pass/fail indicator changes to green for pass or red for fail, and the application proceeds to the next test.

To terminate the active test sequence at any time, click Abort. To terminate all tests, clickAbort All.

After the Welch Allyn Service Tool application completes all the tests, it displays the pass/fail test results. After you have finished reviewing the test results, click Close.

OpenTopic | Module verification | 15

Welch Allyn SureTemp Plus User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual