Welch Allyn SureTemp Plus User Manual
Calibration/verification module notes
A Welch Allyn authorized service center must perform individual module calibration and verification activities.
NOTE:
The tests are product specific.
Welch Allyn service test equipment and training is available. Contact Welch Allyn Customer Service
for information.
SureTemp Plus error codes
To find the SureTemp Plus error code:
Go to the tab of the device you are working on and select the SureTemp Plus module.
1.
2.
Select the View log button in the user information section of the page. A .txt document opens with the last 10
SureTemp Plus error codes. The last listed error code is the latest error code.
The module provides these errors in a CErrEStd object. For a unique error code, merge the identified species value
with the error code. If the status indicates a fault condition, the module suggests recovery attempts, which may
include the host initializing a reset.
The errors are grouped into the following origins:
•
Probe
Module
•
• Ambient
• Power
• Patient
Errors are also classified as the following alert types:
• Host controller
• Equipment
• User
SpeciesCode Definition / Description Origin/Alert
type
0 0 No error - used for ACK
messages in response to
commands.
1 5 WACP message CRC
mismatch.
2 1 This message is not
implemented by the
module.
2 2 This message is not
supported by the
module.
2 3 The module has run out
of memory.
2 5 The parameter provided
is invalid for the
specified message.
Module/ Host
controller alert
Module/ Host
controller alert
Module/ Host
controller alert
Module/ Host
controller alert
Module/ Host
controller alert
Module/ Host
controller alert
Traditional
code map
(ST+ OEM)
Internal error None None
Internal error None None
Internal error None None
Internal error None None
Internal error None None
Internal error None None
Traditio
nal code
map
(ST+
HH)
Details Host
controller
action
2 6 The parameter provided
is outside of the
allowable range for the
specified message.
Module/ Host
controller alert
Internal error None None
SpeciesCode Definition / Description Origin/Alert
type
Traditional
code map
(ST+ OEM)
Traditio
nal code
map
(ST+
HH)
Details Host
controller
action
2 7 The message requires an
object, but did not
contain one.
2 8 The object provided
with the message could
not be deserialized.
2 9 The object could not be
serialized.
2 10 The message is
performing a request/
action when the module
state prohibits the
request/action.
2 11 The requested item is
not currently available
due to the module state.
5 3 The factory settings, and
calibration information
is corrupt.
Module/ Host
controller alert
Module/ Host
controller alert
Module/ Host
controller alert
Module/ Host
controller alert
Module/ Host
controller alert
Module/ Host
controller alert
Internal error None None
Internal error None None
Internal error None None
Internal error None None
Internal error None None
Internal
malfunction.
Contact Welch
Allyn
Technical
Service.
Indicate
module
error
5 4 The user settings are
corrupt.
5 9
5 12 The error log is corrupt. Module/ Host
5 22 A hardware malfunction
The calibration is not
set.
has been detected.
Module/ Host
controller alert
Module/ Host
controller alert
controller alert
Module/ Host
controller alert
62
Internal
malfunction.
Contact Welch
Allyn
Technical
Service.
E4.8 Internal
malfunction.
Contact Welch
Allyn
Technical
Service.
Internal
malfunction.
Contact Welch
Allyn
Technical
Service.
Internal
malfunction.
Contact Welch
Allyn
Indicate
module
error
Indicate
module
error
Indicate
module
error
Indicate
module
error
SpeciesCode Definition / Description Origin/Alert
type
Traditional
code map
(ST+ OEM)
Traditio
nal code
map
(ST+
HH)
Details Host
controller
action
Technical
Service.
5 24 The module’s power rail
is too low.
5 25 The module’s power rail
is too low.
5 26 The reference voltage
circuit was detected to
be under voltage or
unstable.
8 1
Measurement is below
allowable temperature
values and beyond the
low ambient and/or
patient limits.
Power/
Equipment alert
Power/
Equipment alert
Module/ Host
controller alert
Ambient/ User
Alert
27 Internal
malfunction.
Contact Welch
Allyn
Technical
Service.
28 Internal
malfunction.
Contact Welch
Allyn
Technical
Service.
61 E4.2 Internal
malfunction.
Contact Welch
Allyn
Technical
Service.
45 E0.2
Verify
conditions at
26.67° C (80°
F) and 10°C
(50° F),
respectively.
If conditions
are valid and
the problem
persists,
replace the
probe. If
problem
persists,
replace
module.
Indicate
module
error
Indicate
module
error
Indicate
module
error
Clear
8 2
Measurement above
allowable temperature
values and beyond the
high ambient and/or
patient limits.
Ambient/ User
Alert
46 E0.2
Patient or
environmental
temperature
conditions
may be too
high. Verify
conditions at
43.33° C
(110° F) and
40° C (104°
Clear
Loading...