Wacom DTK-2400 User Manual

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Index

User’s manual

Cintiq (DTK-2400) Setting up Using the display stand Using the pen Customizing the pen Using the pen display Customizing the pen display Using the Radial Menu Application-specific settings FAQs Troubleshooting

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Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and without obligation to include such changes in this manual.

The above year indicates when this manual was prepared. However, the date of release to the users of the “manual” is simultaneous with the introduction into the market of the applicable Wacom product.

Cintiq and Wacom are registered trademarks of Wacom Co., Ltd. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United

States and/or other countries. Microsoft, Windows, and Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, the Apple logo, and Mac are trademarks of Apple, Inc., registered in the U.S. and other countries.

Any additional company and product names mentioned in this documentation may be trademarked and/or registered as trademarks. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Wacom assumes no responsibility with regard to the performance or use of these products.

ExpressKey is a registered trademark of Ginsan Industries, Inc., and is used with permission.

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TABLE OF CONTENTS

About the manual 5 UNPACKING YOUR CINTIQ 6

Unpacking your product 6 Box contents 8

SETTING UP YOUR CINTIQ 10 System requirements 10 Step 1: Hardware installation 11 Step 2: Software installation 14

GETTING TO KNOW YOUR CINTIQ 15 Pen display features 15

Front view 16 Rear view 17

Pen features 18 USING THE CINTIQ DISPLAY STAND 19

Display stand features 20 Display stand location 21 Adjusting display height and incline 24 Using a keyboard with Cintiq 26 Cable replacement 27

WORKING WITH YOUR CINTIQ 30 Setting up your work area 30 Configuring Cintiq for handedness 32 Using the Grip Pen 33

Holding the pen 33 Positioning 34 Clicking 34 Dragging 35 Using the side switch 35 Working with pressure sensitivity 35 Drawing with tilt 36 Erasing 36

Pen display controls 37

Using the hardware control buttons 38 Using the ExpressKeys 39

Using the Touch Rings 40 Working with multiple monitors 41 Adjusting the display 42

Factory presets, auto-sync, and user settings 42

On Screen Display (OSD) settings 43

Power saving 45 CUSTOMIZING YOUR CINTIQ 46

Opening the control panel 46 Control panel overview 47 Calibrating the pen display 49 Customizing the pen 50

Adjusting tip feel and double-click 51

Adjusting eraser feel 52

Advanced tip and eraser pressure settings 52

Customizing tool buttons 53

Customizing tilt sensitivity 54 Customizing pen display functions 54

Customizing the ExpressKeys 55

Customizing the Touch Rings 56 Button functions 57 Using and customizing the Radial Menu 64 Working with Display Toggle 65 Application-specific settings 66

Creating an application-specific setting 67

Changing application-specific settings 67

Removing application-specific settings 67 Working with multiple tools 68 Changing the tablet mode 69

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TROUBLESHOOTING 70 Testing Cintiq 71 Testing controls and input tools 72

Testing the hardware control buttons 72 Testing the ExpressKeys 73 Testing the Touch Rings 73 Testing a pen 74

Display troubleshooting 75

General display problems 75 VGA problems 77

Pen tablet troubleshooting 78

General problems 78 Windows-specific problems 82

Mac-specific problems 83 Technical support options 85 Obtaining driver downloads 86

FREQUENTLY ASKED QUESTIONS 87 CARE AND MAINTENANCE 89

Caring for Cintiq 89 Replacing the pen nib 90

OTHER USEFUL INFORMATION 91 Removing Cintiq from the display stand 92 Mounting Cintiq on the display stand 95 Using an alternate mount or stand 98 Uninstalling Cintiq 99 Managing preferences 100 Installing multiple tablets 101 Using applications integrated for tablet control 102 Importing expert settings 103 Pen and digital ink capabilities in Windows 104 Product information 105 Ordering parts and accessories 106 Available parts and accessories 106

GLOSSARY 107 INDEX 110

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ABOUT THE MANUAL

This manual provides quick access to information about Cintiq. The information is common to Windows and Mac computers and Windows screen captures are shown, unless otherwise noted.

• Go directly to table of contents

• Use the navigation controls to move through the manual.

Go to table of contents. Page back, or page forward.

Go to index. Go back to previous view.

Go to topic. Topic continued.

or index topics by clicking on them.

Go to front page.

• You can use your .pdf viewer zoom-in tool to increase the size of the manual on your display screen.

Most .pdf viewers include additional tools for using and printing the manual. See the viewer application help for more information.

MALL CAPITAL LETTERS are used to identify the names of keyboard keys, dialog boxes, and control panel

•S

options.

• Be sure to see also the Important Product Information guide for Cintiq, located on the Installation CD.

The guide includes product safety precautions, specifications, and your license agreement.

• The following information is not included with this product: information about your specific computer

hardware or operating system, or information about your application software. Your best source for this information is the set of manuals and discs that came with your hardware, operating system, or application.

Wacom’s philosophy is to continually improve all of its products. As a result, engineering changes and improvements are made from time to time. Therefore, some changes, modifications, and improvements may not be covered in this manual.

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• Locate the incline levers on each side of the unit. Grasp the pen display on both sides at approximately the same height as the levers.

• Use your fingertips to gently squeeze the upper levers. As you squeeze, gently rotate and lift the pen display upward. The display support arms will follow your movement. Continue to rotate the pen display to a vertical position until the support arms lock into place. When in a vertical position, release the incline levers.

• Next, use the incline levers to rotate the display to a flat position.

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UNPACKING YOUR CINTIQ

Your Cintiq interactive pen display comes pre-assembled with the pen display mounted on the Cintiq display stand. The product parts and accessories are packed together in the accessories box. To avoid damage, see the instructions on the following pages before setting up and using Cintiq.

Unpacking your product Box contents

UNPACKING YOUR PRODUCT

Carefully unpack and place all items on a stable surface.

1. Open the box cover

cushion. Remove any packing materials from around the interactive pen display and stand. To better access Cintiq, remove the plastic joiners from the lower corners of the product box. Then lift

away the upper portion of the box.

2. Lock the display in place

. Lift away the accessory parts box. Move the cabling and lift away the upper

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Warning

Request assistance from another person or persons when removing, lifting, or moving this product. Physical damage or personal injury may result from a single person attempting to lift or carry this product.

Use care not to let the pen display fall backward. Doing so may cause personal injury or damage to your product. Request assistance from another person if needed.

Avoid catching your finger in the gaps of the movable portions of the stand. Locate the cables on top of the stand base, and ensure they do not hang free. Tripping over loose cables

can cause physical damage or personal injury. Do not lift by the incline levers or upper portion of the support arms. Improper operation may lead to

physical injury or damage to the stand. Avoid catching your finger in the gaps of the movable portions of the stand.

Place your product completely and securely on a level, stable surface. Do not allow any portion of the display stand base to protrude from the installation surface. Otherwise, Cintiq may fall and cause physical damage or personal injury.

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3. Carefully remove Cintiq from the box

. Holding the lower part of the display support arms near the

display stand base, lift and move this product while also supporting the base of the stand.

Important: Do not attempt to lift Cintiq by yourself. Each person should use both hands to securely grasp the product. The assembly is heavy. Work together, and lift carefully.

4. Place the Cintiq assembly in a stable position on your desktop or other work surface so that it will not

tip or fall. See display stand location

5. When in place, use the incline levers to rotate the display back to a vertical position.

6. Inventory your box contents

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Pen, with personalization rings Pen stand

AC power adapter and cable

Cintiq interactive pen display & Cintiq display stand,

pre-assembled

(DVI-I to DVI-D Dual-Link, DisplayPort, and USB

cables are pre-installed. DisplayPort cable is stored

within the Cintiq display stand.)

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BOX CONTENTS

After unpacking your product, ensure the box contents are complete.

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Notes:

DVI-I to VGA cable

(DVI-I to DVI-D Dual-Link, DisplayPort, and

USB cables are pre-installed. DisplayPort

cable is stored within the Cintiq display stand.)

Installation CD Includes the Important Product Information guide.

Quick Start Guide

and

Warranty

Pen grip, wide bodied May not be included in some product configurations.

Spacers, qty 3, for VESA mount

Screws, qty 6, for VESA mount

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Some configurations may include additional CDs or DVDs containing application software. To install, see the instructions for those CDs or DVDs.

Save the packing materials and package box for use when shipping or storing Cintiq. When packing Cintiq for transport, adjust incline to a flat position. Always pack Cintiq in the original

containers and protective cushions.

Before installing, take some time to learn about your Cintiq interactive pen display

and Cintiq display stand.

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SETTING UP YOUR CINTIQ

Your Cintiq interactive pen display functions as both a display and a pen tablet. Follow the instructions below to complete the hardware and software installation.

System requirements Step 1: Hardware installation Step 2: Software installation

SYSTEM REQUIREMENTS

Make sure your computer meets the following minimum system requirements:

•PC

•Mac

. Windows 7, Vista (SP2 or later), XP (SP3 or later). 32 or 64-bit configurations.

DVI, DisplayPort, or VGA port. Available USB port and CD-ROM drive.

. OS X, v10.5.8 or later. G3 platforms are not supported. DVI, DisplayPort, or VGA port, or

appropriate Mini DisplayPort to DVI adapter. Available USB port and CD-ROM drive.

Cintiq supports digital (DVI or DisplayPort) and analog (VGA) video signals. For optimum performance, connect Cintiq to a digital video card. VGA connection is not recommended as the display quality will not be as good as with a digital connection.

Notes:

You may be able to set up Cintiq as a mirrored, extended, or independent display. When working with more than one monitor, Cintiq will map to the monitors based upon how your system is configured. By default, if you are in mirror mode, the pen display will map to the entire space on each monitor. See your hardware and operating system documentation for details on configuring your system for use with multiple monitors.

A Display Toggle toggle the screen cursor between Cintiq and your other displays.

function is available for use with multiple display systems. This enables you to

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DVI-I

DVI-D

DisplayPort

VGA

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STEP 1: HARDWARE INSTALLATION

In this step, install the video, USB, and power cables.

Important: Never connect or disconnect the video or power cables while your computer or pen display are powered on. This can damage the display or video card.

1. Turn off your computer.

2. Determine if your computer has a digital (DVI or DisplayPort) or analog (VGA) port. If your computer has

only one video port, unplug your previous monitor or add a second video card. For best results, connect Cintiq to a DVI-D or DisplayPort card.

3. Follow the below instructions for your video port. Make sure to tighten any connector thumbscrews.

See – A – in the connection diagram

For DVI operation, use the DVI-D video cable connector located at the base of the Cintiq display stand. Connect the cable to the DVI port located on your computer video card.

Cintiq can be connected to either a DVI-D or a DVI-I card.

For DisplayPort operation of the display stand. Access the DisplayPort cable by removing the rear cover from the display stand. See cable replacement

Connect the DisplayPort cable to your computer video card.

For VGA operation replace it with the provided DVI-I to VGA cable. See cable replacement

If connecting to a Mac Mini DisplayPort Using an Apple Mini DisplayPort to Dual-Link DVI Adapter is recommended. Check with your local product retailer or an online outlet for availability.

Connect the adapter between the Cintiq DVI-D cable connector and your Mac.

, you will need to completely remove the DVI-I to DVI-D cable and

, use the DisplayPort cable. The cable is located within the base

for details.

, you will need to obtain an appropriate adapter.

4. Using the USB cable located at the base of the Cintiq display stand, connect to an available USB port

on your computer or USB hub attached to your computer. See – B – in the connection diagram

5. Connect the power adapter to the display stand extension cable for power. See – C – in the

connection diagram

6. Connect the adapter power cable and plug into an AC outlet. See – D – in the connection diagram

7. Turn on the pen display. The power LED will light orange.

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– A – DVI-I to DVI-D Dual-Link, DisplayPort,

or DVI-I to VGA

Video card: DVI, DisplayPort, or VGA

– C – DC input. Connect to

display stand extension cable.

– D – Power adapter

Caution

Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on. This can damage the display or computer video card.

Only use a power adapter specified for use with your pen display. Use of an improper power adapter may damage the unit.

For optimum performance, the display refresh rate should use a vertical frequency of 60 Hz. Make sure the refresh rate does not exceed the maximum vertical frequency (85 Hz) that Cintiq can support. See the Important Product Information guide for specifications.

Connection cables are pre-installed.

•DVI-D

. Connector located at display stand base.

•DisplayPort

. Remove cover to access cable. See cable replacement.

•VGA

. Requires removal of DVI-I to DVI-D cable and replacement with the

provided DVI-I to VGA cable. See cable replacement

•USB

. Connector located at display stand base.

– B – USB

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Cintiq cabling diagram

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8. Turn on your computer. The interactive pen display will automatically install as a default monitor.

9. As necessary, configure the display control panel settings for the proper size and color resolution.

For best results, set Cintiq to the maximum (native) resolution of 1920x1200. See the Important Product Information guide located on the Installation CD for details about resolution sizes that can be used with Cintiq. The display size and color resolution may be constrained by the capabilities of your video card. To fine-tune, see adjusting the display

Windows

: If you are using Cintiq as a secondary display, you may first need to enable the unit in your

display properties control panel.

After the LCD monitor portion of the installation is working to your satisfaction, move on to step 2: software

installation.

Notes:

Each interactive pen display LCD panel is produced under very stringent quality standards. Production techniques cannot guarantee an absolutely perfect display, and some panels may exhibit a certain number of subpixels that show an incorrect color. See the Important Product Information guide for more information.

If an image has fine striping (such as screen stripes), it may appear to flicker or display a moiré pattern.

Do not apply excessive pressure on the display screen surface, it may cause the appearance of a moiré or pooling pattern. If this occurs, use less pressure on the display screen when working with the pen.

When a still image is displayed for a long period of time, an after-image may remain for a short time. To prevent this, use a screen saver or other power management feature.

To extend the life of the pen display backlight, set your computer’s power management to turn off the display when not in use for extended periods of time.

Your eyes may feel more comfortable if you reduce the display screen brightness when working with Cintiq for extended periods of time. This will also extend the life of the backlight and reduce the heat felt on the display screen surface.

Some models may include a color profile on the Installation CD. To activate for use with Cintiq, first identify Cintiq as a pen display in the system display settings control panel. Then select the Cintiq profile in the color management control panel. For details, see the color management information in your operating system and application documentation.

For troubleshooting tips, see troubleshooting

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STEP 2: SOFTWARE INSTALLATION

Save your work and close all open applications. Temporarily disable any virus protection programs.

1. Insert the Installation CD into your computer’s CD-ROM drive. If the software installer menu does not

automatically display, double-click on the I also download and install the latest software driver from the Wacom web site for your region.)

2. Click I

NSTALL TABLET and follow the prompts to install the driver software.

3. Reactivate your virus protection program.

4. After completing the software installation, make sure you can use your pen on the Cintiq display screen

to move the screen cursor. When you place the pen tip on the display screen, the screen cursor should immediately jump to a

corresponding position approximately beneath the pen tip. Lift the pen tip and place it on the display screen surface in a different location. The screen cursor should again jump to the new position. This is known as absolute positioning, and enables you to position the screen cursor without having to drag your pen across the display screen surface.

5. Check the Read Me file for updated information. Review also the Important Product Information guide

located on the Installation CD for cautions and warnings. If you have trouble installing Cintiq, see

troubleshooting

6. Next, precisely align the screen cursor with the pen tip position. See calibrating the pen display

NSTALL icon located on the CD. (When available, you can

Notes:

User-specific preferences are supported. After logging on, each user can customize their personal settings in the Wacom Tablet control panel. Switching to another user (either by logging on or fast user switching methods) will automatically load the settings for that user.

If the pen display does not respond properly or you lose cursor control, the pen display preferences may be corrupted. See managing preferences

to delete the current preference settings and return

the pen display to its factory default condition. Driver installation automatically activates the pen input functions available within Microsoft

Windows 7, Vista, and Office 2007 or later (except for Windows 7 Starter and Home Basic, and Windows Vista Home Basic). See pen and digital ink capabilities in Windows

To download a new software driver (when available) from the Internet, see obtaining driver

downloads.

To uninstall the software driver, see uninstalling Cintiq

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GETTING TO KNOW YOUR CINTIQ

The Cintiq interactive pen display combines the benefits of a Liquid Crystal Display (LCD) with the control, comfort, and productivity of Wacom’s cordless, battery-free pen technology. This gives you a direct penon-screen interface for your computer.

The basic components of your Cintiq include a Wacom pen tablet internally mounted behind a high quality IPS color display, the Wacom Grip Pen, and the Cintiq display stand

This manual describes how to set up to customize your pen and pen display settings. To learn more, see customizing

Note: Not all product models are available in all regions.

Pen display features Pen features

and use of your Cintiq. The Wacom Tablet control panel enables you

PEN DISPLAY FEATURES

Take some time to familiarize yourself with the features and components of your Cintiq interactive pen display. Although they will appear as separate devices to your operating system, the display and tablet sensor function as an integrated output and input device. The tablet sensor reports pen coordinates, pressure, tilt, switch, eraser, and other information.

• Many applications have built-in support for pen display features (such as pressure sensitivity,

tilt, and rotation). Visit the Wacom web site to find a listing of applications that support these features (See product information

• For information on how best to use pen display features within a specific application, see the

instructions in that application’s manuals.

Front view Rear view

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FRONT VIEW

Status LED

• When using pen in active area of the pen display, lights blue when the pen tip, eraser, or side switch are pressed.

• LED will not light unless the USB cable is plugged into an active USB port and a video signal is present.

Power LED

• Lights blue when power has been supplied to Cintiq and a video signal is present.

• Glows orange when no video signal is detected. (e.g., The computer is turned off, starting up, or has entered a power management mode in which video signals are not sent.)

ExpressKeys See pen display controls

Touch Ring mode buttons

Press to choose a Touch Ring function.

Status LEDs show the active mode.

See pen display

controls.

Hardware control buttons See pen display controls

Touch Ring See pen display

controls.

USB accessory port

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REAR VIEW

On Screen Display (OSD) controls Use for adjusting the display

settings.

Security slot

Pen tether attachment point

One on each side.

Connection ports, DVI-I Dual-Link and DisplayPort

Pre-installed cables are routed to enter unit at this point.

Remove cover if access is required. See cable

replacement.

Connection ports, USB and power

Pre-installed cables are routed to enter unit at this point.

Remove cover if access is required. See cable

replacement.

Support legs See using a keyboard with Cintiq

Power switch Push to turn unit on

or off.

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Next step: Review the pen features and learn about the Cintiq display stand. Then, if you have not already done so, move on to setting up your Cintiq

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PEN FEATURES

Eraser: When brought within proximity of the pen display screen, the tablet portion of the display reports the pen location. Pressure information is reported as you press down on the eraser. By default, the function is set to E

RASE.

Side switch

: Be sure the customizable side switch is in a convenient location where you can toggle it with your thumb or forefinger but not accidentally press it while using the pen.

You can use the switch whenever the pen tip is within proximity of the display screen. You do not need to touch the pen tip to the display surface.

Toggle the switch in either direction to activate the button functions. By default, the upper switch is set to D

OUBLE CLICK and the lower

switch is set to R

IGHT CLICK.

Pen tip (replaceable nib)

: The pen activates as soon as it is brought within proximity of the pen display screen. This allows you to position the screen cursor without touching the pen tip to the display screen.

When pressure is applied to the pen tip, the pen simulates a primary mouse button click. Tip click pressure can be adjusted in the Wacom Tablet control panel.

Tips:

The pen enters proximity when the tip or eraser is brought within 5 mm (0.2 inch) of the pen display screen surface.

To resume operations after the pen display has entered auto sleep mode, bring the pen tip within proximity or touch the pen tip on the pen display screen.

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Important: Use only the pen that came with your product, or a Wacom accessory pen specified for use with the Cintiq 24HD. Other pens may not function properly. See available parts and

accessories. Also, the Cintiq pen tip is specifically designed for use with the Cintiq pen display.

The tips on other pens could damage the Cintiq display screen. When not in use, place the pen in the pen stand or lay it flat on your desk. To maintain the

sensitivity of your pen, do not store it in a container where it will rest on the tip or eraser. Improper storage may damage pen tip pressure sensor(s).

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Adjust the display position as needed to emulate an easel, animator’s table, or drafting table.

Adjust Cintiq to a more vertical position when a large amount of keyboard input is required. This position is also useful when presenting your work to coworkers or clients. Extend the pen display support legs to place a keyboard beneath the unit

For a more immersive experience, position the display to overhang your desktop

Cintiq can also be used vertically upright as a display.

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USING THE CINTIQ DISPLAY STAND

The Cintiq display stand is designed to support the weight of your Cintiq interactive pen display.

• Cintiq can accommodate a variety of uses and working styles. Use the stand to adjust the working position of Cintiq so as to best meet your needs throughout the day.

• You can move or slide Cintiq to different locations on your desktop. Remember that you may need to adjust the height or incline to which you have positioned Cintiq before moving the unit.

Display stand features Display stand location Adjusting display height and incline Using a keyboard with Cintiq Cable replacement

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Incline levers One on each side. Use to adjust display height

and incline.

Release latch Frees the display support arms when in locked position.

Support the pen display with one hand and lift slightly while using your other hand to pull the latch toward you. See adjusting display height and incline

Display support arms One on each side. Movable arms create a smooth

transition when adjusting Cintiq. Locked when in vertical position.

Do not lift by the incline levers or upper portion of the display support arms. Improper operation may lead to physical injury or damage to the stand. Avoid catching your finger in the gaps of the movable portions of the stand.

Always place Cintiq securely on a level, stable desktop or other working surface. Do not allow any portion of the display stand base to protrude from the installation surface. Otherwise, Cintiq may fall and cause physical damage or personal injury.

Do not place on any unsteady surface or table. Do not place on slanted areas, unstable areas, or areas where vibration is present. Physical damage or personal injury may result if this product falls from an unsuitable surface.

Warning

Connection cables DVI-D Dual-Link, DisplayPort, USB, and power.

See step 1: hardware installation

Note: Remove cover to access the DisplayPort

cable. See cable replacement

Security slot

Display stand base

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DISPLAY STAND FEATURES

Locate Cintiq on your desktop or other stable work surface. Select a level display stand location where Cintiq will not tip or fall. Take some time to familiarize yourself with the display stand components.

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Place Cintiq securely on a level, stable desktop or other working surface. Do not allow any portion of the display stand base to protrude from the installation surface. Otherwise, Cintiq may fall and cause physical damage or personal injury.

Do not place this product on any unsteady surface or table. Do not place on slanted areas, unstable areas, or areas where vibration is present. Physical damage or personal injury may result if this product falls from an unsuitable surface.

Do not place this product on any wet surface or table. Doing so may cause the pads on the base of this product to slip, allowing the product to fall.

Warning

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DISPLAY STAND LOCATION

Select a location on your desktop or other work surface that is level and stable. This product weighs approximately 29 kg (64 lbs). Any table or platform on which this product is installed must be able to support the combined weight of the Cintiq interactive pen display and Cintiq display stand.

• Before moving Cintiq, adjust the pen display height and incline locked upright, with Cintiq positioned horizontally. Place all cables on top of the stand base and ensure they do not hang free. Tripping over loose cables can cause physical damage or personal injury.

• Request assistance from another person or persons. Each person should securely grasp the lower part of a display support arm near the display stand base. With the other hand, grasp the base of the stand at the front corner. Using care, lift and carefully move this product while supporting the base of the stand.

Important: The assembly is heavy. Do not attempt to lift Cintiq by yourself. Each person should use both hands to securely grasp the product. Grasp the stand base at the corner areas to avoid any sharp edging. DO NOT lift the display unit itself, otherwise damage might occur to the LCD if it flexes during movement. Also, the display unit does not have sufficient strength to support the load of the stand hanging freely from it. Work together, and lift carefully.

• Locate Cintiq on a desktop or other working surface that is flat, clean, and free of any moisture or oily film. Taking care not to pinch your fingers, do this by first placing the rear half portion of the stand onto the table surface. Then slide the stand fully into place so that it will not tip or fall.

• When in place, use the incline levers to rotate the display back to a vertical position.

so the display stand support arms are

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Slide the display stand on your desktop. Turn from side to side.

Prepare by adjusting the display to a lowered, horizontal (flat) position.

Using a smooth motion, pull Cintiq toward you. If you feel an increase in friction, stop

pulling. Check to ensure the display stand base does not extend beyond desktop edge.

Caution

Use care when adjusting the working position. Use a smooth, horizontal motion when pulling Cintiq toward you. Do not lift the stand from the desktop. You can move the stand base to align with the edge of your desktop. DO NOT let the stand base protrude over the desktop.

If you pull too far, and as the front of the stand moves over the edge of your desktop, the friction of the base pads will increase and “lock” the stand in place. Do not pull beyond this point or past the base pads. Push the display stand back onto the working surface until the front edge of the stand base aligns with the edge of the installation surface.

Improper movement or pulling beyond the tipping point will prevent the friction lock from engaging, and could cause personal injury or damage to the pen display if it were to fall. Cintiq is heavy. Use care when moving the unit.

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After placing Cintiq in its primary location, you can shift the unit to different positions.

For those who prefer a more immersive environment, Cintiq has been designed so that you can work with the pen display overhanging your desktop.

1. Adjust height and incline

so the pen display is slightly above and overhanging the display stand edge.

2. Pull Cintiq toward you. As the front of the stand moves over the edge of your desktop, the friction of the base pads will increase.

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Readjust height and incline.

Important: Push Cintiq fully back onto desktop when done working.

Caution

When using Cintiq in a position where the display overhangs your desktop, do not push or lean against the bottom edge of the display. This could cause the stand to disengage and possibly result in personal injury or damage to the pen display if it were to fall. When you are done working, always move Cintiq fully back onto the desktop.

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3. Readjust the pen display height and incline as needed.

4. When you are done working, use the incline levers to raise the pen display and then push Cintiq back onto your desktop. Always make sure this product is fully supported by your desktop when you are not actively working with Cintiq.

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ADJUSTING DISPLAY HEIGHT AND INCLINE

You can adjust the pen display height and incline to best meet your needs throughout the day. To change incline or viewing angle

approximately the same height as the incline levers. Use your fingertips to gently squeeze or pull the incline levers toward the pen display. This will release a clutch mechanism. As you squeeze the levers, tilt the pen display to adjust the viewing angle.

• Squeeze the incline levers on both sides of the pen display at the same time. For example: squeeze both lower levers, or squeeze both upper levers.

• For a flatter incline

• For a more vertical incline

• As you tilt the pen display, the support arms may travel to follow your movements.

• Release the incline levers to lock in place.

• Pay attention to how the pen display feels as you adjust incline or viewing angle. You may find instances where it is easier to use the upper levers instead of the lower, and vice versa.

Notes:

The incline levers exhibit some natural play before the clutch mechanism engages. When tilting the display upward to a more vertical position, you may notice the stand wanting to slip

forward. Use the upper incline levers and pull Cintiq slightly toward you as you tilt the display upward.

, squeeze the lower levers and gently rotate Cintiq down to the desired position.

, face the front of the pen display and grasp it on the left and right side at

, squeeze the upper levers and gently rotate Cintiq up to the desired position.

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Warning

Use care when unlocking the support arms, and always support the pen display with one hand as you do so. The display comes down when the lock is released. DO NOT hold the support arms when releasing the lock. Improper release of the support arms from a locked position may allow the pen display to fall, and could cause personal injury or damage to the pen display unit.

Index

When repositioning Cintiq

•Use the incline levers

, face the front of the pen display and grasp it on both sides.

to adjust height and viewing angle.

• The viewing angle will change as the pen display moves through an arc created by the support arms.

• The display support arms lock in place when moved to a vertical position.

Important: The support arms lock in place ONLY when moved to a vertical position.

To unlock the support arms

1. As necessary, use the incline levers to slightly raise the lower part of the pen display so you can access the release latch.

2. Support the pen display with one hand and lift slightly

. Using your other hand, pull the release latch

toward you. This will unlock and release the support arms for movement.

3. Carefully lower the pen display unit until its lower edge rests on the display stand or your desktop.

Tip

: You can extend the pen display support legs to slightly raise the pen display or allow for placement

of a keyboard beneath the pen display unit. See using a keyboard with Cintiq

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USING A KEYBOARD WITH CINTIQ

Extend the pen display support legs to allow for placement of a keyboard or other input tools beneath the pen display unit.

• The support legs are located beneath the pen display unit, one at each lower corner. Flip out and then push up slightly on each leg until it clicks into place.

• Adjust height and incline

• Slide your keyboard or other input device into the opening beneath the pen display.

as needed. The legs should rest evenly on your desktop or work surface.

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Screw type: Phillips, flat fillister head, M3-6, black

Index

CABLE REPLACEMENT

The connection cables (DVI-I to DVI-D Dual-Link, DisplayPort, USB, and power) come pre-installed on your Cintiq.

If using a DisplayPort connection display stand.

1. Remove the screws (qty 4, Phillips) from the back cover of the display stand. Remove the back cover.

2. Extract the DisplayPort cable and set it within the center cable channel. Tuck the DVI-I to DVI-D cable into the stand for a clean appearance.

, access the DisplayPort cable by removing the back cover from the

3. Replace the back cover and secure using the original screws.

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Power

DisplayPort

DVI-I to DVI-D Dual-Link

USB

Index

There may be times when you will need to remove or replace a connection cable. For example:

• When using a VGA connection

, you must remove the DVI-I to DVI-D cable and replace it with the

provided DVI-I to VGA cable.

• When mounting Cintiq on a VESA mounting arm, and you wish to use the existing cables that come with Cintiq.

• When replacing a suspected bad cable.

To remove a cable

1. Remove the back cover of the display stand as described above.

2. Determine which cable to remove. Cable track locations are as follows:

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Screw type: Phillips, flat fillister head, M3-17, black

Important: When installing or replacing a cable, properly route the cable through the support arm pivots where the arm joins the pen display and the base of the stand. Proper routing will prevent the cable from getting caught in the pivot mechanism.

Index

3. Raise the display support arms to the vertical locked position. Adjust the pen display incline as needed for adequate clearance. From the rear of the pen display, unclip and lift away the cable connector covering.

4. Remove the screws (qty 2, Phillips) from the support arm cover which houses the cable you wish to remove.

5. Carefully disconnect the cable and unthread it from the support arm cable track.

6. Install or replace a cable by reversing this procedure.

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Adjust Cintiq to a position that best meets

your creative needs.

Index

WORKING WITH YOUR CINTIQ

The Cintiq interactive pen display and Cintiq display stand were designed for a wide range of flexibility and ergonomic work approach. The design allows you to quickly adjust Cintiq to a different height and position whenever the need arises. Experiment by adjusting display height and incline your particular working style and tasks.

As you work with Cintiq you can rest your hand lightly on the display screen, just as if it were a drawing board or sheet of paper.

Because the Cintiq pen display surface will be a little higher than your desk, consider adjusting the height of your desk or chair to assure comfortable use of the device.

Setting up your work area Configuring Cintiq for handedness Using the Grip Pen Pen display controls Working with multiple monitors Adjusting the display

to determine which best fits

SETTING UP YOUR WORK AREA

To minimize fatigue, organize your work area to create a comfortable environment. Position Cintiq, the pen, and your keyboard for easy access without unnecessary reaching. The pen display and any other displays should be positioned so you can view them comfortably with a minimum of eyestrain.

• If you have not already done so, be sure to configure Cintiq

• When using Cintiq as a display, align the top of the unit in line with the level of your eyes.

• If working with a keyboard, consider locating the keyboard slightly below the desk surface in an adjustable keyboard tray. Otherwise, see using a keyboard with Cintiq

• Maintain a good posture at all times.

for your preferred handedness.

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• Periodically shift your gaze from your computer and focus on other objects within the room. This will help to relax your eyes.

• Use a gentle grip when working with the pen. Take short breaks between tasks to stretch and relax your muscles.

• Alternate tasks throughout the day. Minimize awkward postures and repetitive movements.

• Change your position if you feel any discomfort.

• Alternate between different modes of use. For example, every few hours adjust the Cintiq display stand to a different working position.

• Study the rest of this chapter to learn more about working with Cintiq.

• Learn about the basics of customizing

Tips

Cintiq for the way you like to work.

Do not pull the cabling from their computer connections by accidentally moving the pen display too far from the computer.

Cintiq can also be mounted to articulated arms or other third-party stands meeting the VESA MIS-E 100/200 (6 screw) specification for monitor stands. See using an alternate mount or stand

for

details.

Note regarding RSI: Wacom makes no representation, promise or guarantee that Wacom products will cure or

prevent, in whole or in part, mouse-induced repetitive stress symptoms, injuries or conditions. Individual results may vary. Always obtain competent medical advice to determine the most appropriate treatment for your specific situation.

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To reconfigure for left- or right-handed users:

1. Open the Wacom Tablet control panel and click O

PTIONS....

2. Choose the appropriate setting for your preferred handedness.

3. Click OK. The existing ExpressKey and Touch Ring mode settings are swapped (or flipped) between left and right.

Notes:

The hardware control buttons are not affected when you change the handedness setting.

This procedure does not affect the default orientation. At the log on and user switching screens, the pen display uses the default configuration you chose during the install process. To change the default configuration, you must re-install the Wacom driver.

Index

CONFIGURING CINTIQ FOR HANDEDNESS

During the installation process, you were prompted to choose a default configuration for Cintiq based on whether you are right- or left-handed. The configuration you chose was used to determine the default settings for the ExpressKeys and Touch Rings.

However, you can use the Wacom Tablet control panel to easily reconfigure Cintiq for left- or right-handed users at any time. The ExpressKey and Touch Ring settings are automatically reconfigured when you change the handedness setting.

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If you are working in a multi-user environment or otherwise want to personalize your pen, unscrew the tip cone and replace the colored ring with one of another color (included).

You can customize

the pen settings at

any time.

Nib removal tool

Replacement nibs 10 standard nibs

Unscrew the base of the pen stand to access a nib removal tool and assorted replacement nibs.

Important: To maintain the sensitivity of your pen, do not store it in a container where it will rest on the tip or eraser. Improper storage may damage the pen tip pressure sensor(s).

Index

USING THE GRIP PEN

The cordless, battery-free pen senses the amount of pressure and tilt you apply to the tip.

Holding the pen Positioning Clicking Dragging Using the side switch Working with pressure sensitivity Drawing with tilt Erasing

HOLDING THE PEN

Hold the pen like you would a normal pen or pencil. Make sure the side switch is in a convenient location where you can toggle it with your thumb or forefinger, but not accidentally press it while drawing. As you work with Cintiq you can rest your hand lightly on the display screen. You can tilt the pen in any way that feels most comfortable.

Place the pen stand within easy reach. When not in use, place the pen in the pen stand or lay it flat on your desk. The stand allows for vertical or horizontal placement of the pen.

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POSITIONING

To position the screen cursor, move the pen slightly above the Cintiq display screen without touching the screen surface. Press the pen tip on the display screen to make a selection.

Note: Calibrating the pen display

ensures correct alignment of the screen cursor with the pen tip. If the screen cursor does not jump to a position near the pen tip when you place the pen on the display screen, then the pen display software driver may not be installed or is not loading. Install the driver software if necessary. Otherwise, see troubleshooting

Tap the display screen once with the pen tip, or touch the pen to the display screen with enough pressure to register a click.

Tip

: Configure Windows to select when hovering the pen over

an icon and to launch the icon with a single click. To turn on this feature, first open a folder.

Windows 7 and Vista

: From the ORGANIZE pull-down menu

choose F

OLDER AND SEARCH OPTIONS. From the GENERAL

tab select S

INGLE-CLICK TO OPEN AN ITEM (POINT TO SELECT).

Windows XP

: From the TOOLS pull-down menu choose

OLDER OPTIONS.... From the GENERAL tab select SINGLE-

CLICK TO OPEN AN ITEM (POINT TO SELECT).

Press the upper side switch (when set to D

OUBLE CLICK),

or quickly tap the display screen twice in the same place with the pen tip. Double-clicking is easier when using the pen perpendicular to the pen display screen.

CLICKING

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Select an object, then slide the pen tip across the display screen to move the object.

Index

DRAGGING

USING THE SIDE SWITCH

The pen comes equipped with a side switch. This switch has two customizable functions that can be selected by rocking the switch in either direction. You can use the side switch whenever the pen tip is within proximity (5 mm (0.2 inch)) of the display screen surface. You do not need to touch the pen tip to the display surface in order to use the switch. By default, the upper switch is set to D lower switch is set to R Tablet control panel.

IGHT CLICK. You can customize or disable the switch functions using the Wacom

OUBLE CLICK, and the

WORKING WITH PRESSURE SENSITIVITY

The pen responds to the nuance and inflection of your hand movements, enabling you to create naturallooking pen and brush strokes within applications that support this feature.

To draw, ink, or write with pressure sensitivity, move the pen along the display screen surface while applying various amounts of pressure downward on the tip of the pen. Press hard for thick lines or dense color. Press gently for thin lines or softer color. Note that some applications require you to first select a pressure-sensitive tool from the application tool palette.

To adjust tip feel, see adjusting tip feel and double-click Visit our web site for a listing of applications that support pressure. See product information

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In supporting applications the pen eraser works like the eraser on a pencil. In text applications, use the eraser to select text, then lift the eraser from the pen display screen to delete the text.

Visit our web site for a listing of applications that support the eraser. See product information

. If the eraser is not supported in an application, you can still use the eraser for positioning, drawing, or annotation.

Index

DRAWING WITH TILT

The pen display recognizes when you tilt the pen from vertical to incline positions. Tilt can be used to control line shape and thickness in supporting applications.

Visit our web site for a listing of applications that support tilt. See product information

ERASING

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Touch Rings Slide your finger over the Touch

Rings to zoom, scroll, or issue assigned keystroke actions. See

using the Touch Rings

ExpressKeys Press the customizable keys to perform frequently used functions or

keystrokes, or to emulate button clicks or modifier keys. See using the

ExpressKeys.

A Display Toggle

function is available for use on multiple monitor systems. This feature enables you to toggle the screen cursor between Cintiq and your other displays. For example: Cintiq can be used as a pen display where the cursor is positioned at the pen tip location, or toggled for use as a standard Wacom tablet where the cursor can be moved across the entire desktop or any display on your system.

Touch Ring mode buttons Press to choose a Touch

Ring function. Status LEDs show the

active mode. As you press each button,

an overlay appears briefly on your display screen to show the button function assignments.

Hardware control buttons Press a button to activate the assigned function.

See using the hardware control buttons

Index

PEN DISPLAY CONTROLS

To improve your workflow in graphics or other applications, Cintiq features ExpressKeys and Touch Rings. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or Touch Rings.

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Launches the Wacom Tablet control panel. Press to close the control panel when open.

Launches the on-screen keyboard. Press to close the keyboard when open.

Shows (on your display screen) a diagram of the pen display ExpressKey, Touch Ring, and pen settings. The current functions for each control are shown. Press to dismiss the diagram.

Index

USING THE HARDWARE CONTROL BUTTONS

Press a button to quickly launch the Wacom tablet control panel or an on-screen keyboard, or to display a diagram of your current Cintiq settings. Press the button again to toggle off the function.

Notes:

You may notice a slight delay in response time, depending on the speed of your computer. The control buttons cannot be customized.

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1. SHIFT

2. ALT/OPT

3. RADIAL MENU

4. CTRL/COMMAND

5. PAN/SCROLL (space)

1. U

NDO (CTRL/COMMAND+Z)

2. R

EDO (CTRL/COMMAND+Y)

3. B

RUSH PANEL (F5)

4. P

RECISION MODE

5. DISPLAY TOGGLE

Right-handed configuration shown. For left-handed configuration, the ExpressKey settings are swapped (or flipped) between left and right.

Note: The ExpressKeys can be operated in combination with one another. For example, program one key for the

TRL function and another for ALT. When you press both keys at the same time a CTRL+ALT function is

initiated.

Tip

:Use the Radial Menu to expand the functionality of your Cintiq.

Index

USING THE EXPRESSKEYS

Press individual keys to perform frequently used functions or keystrokes. ExpressKeys can also be used to modify your pen or other input tool properties as you work.

Default settings are shown by ExpressKey number below.

Consider some of these ways to use the ExpressKeys:

• Set a key to a commonly used keyboard shortcut.

• Set a key to launch a commonly used file or application.

• If you prefer not to (or cannot) use the side switches on your Grip Pen, then set a key to right- or double-click.

• Choose from any of the other available functions

. See customizing the ExpressKeys for details.

Important: Some applications can override and control the ExpressKey functions. For details, see

using applications integrated for tablet control

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Example of zooming in Move your finger clockwise along the ring to zoom in or scroll down in most

applications. Tap the upper portion of the Touch Ring for single increment changes based on the assigned function.

Example of zooming out Move your finger counter-clockwise to zoom out or scroll up. Tap the lower portion

of the Touch Ring for single increment changes.

Press a Touch Ring mode button to switch between three customizable states. Status LEDs show the active mode.

As you press each button, an overlay appears briefly on your display screen to show the button assignments.

Default settings are the same for both Touch Rings. Right-handed configuration shown:

For left-handed configuration, the Touch Ring mode settings are swapped (or flipped) between left and right.

See customizing the Touch Rings

to modify how the Touch Rings work.

Top button: A

UTO SCROLL/ZOOM. Sets the ring to zoom in graphics

applications and scroll in other applications. Page scrolling is not supported. Some applications may interpret zoom events as scroll events, or may

completely ignore zooming. Similarly, scroll events may be interpreted as zoom events, or ignored completely.

Middle button: B

RUSH SIZE. Sets the ring to increase or decrease the brush

size of your drawing tool when working in Adobe Photoshop. Bottom button: C

ANVAS ROTATION. Enables you to rotate or flip an entire

image when working in Adobe Photoshop CS4 or later.

Tap upper or lower portion of ring for incremental changes.

Index

USING THE TOUCH RINGS

Slide your finger around the ring to zoom in or out, scroll up or down, or to issue the assigned keystroke functions. By default, the Touch Rings enable you to zoom in most graphics applications and to scroll in other applications. You can also set them to issue custom keystrokes. For example, you might set a Touch Ring function to cycle layers when working in Adobe Photoshop.

Important: Some applications can override and control the Touch Ring functions. For details, see

using applications integrated for tablet control

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WORKING WITH MULTIPLE MONITORS

When working with Cintiq and additional monitors on the same system, the screen cursor movement on the standard monitors will depend on your system configuration.

If a second monitor is connected in mirror mode, both Cintiq and the other monitor will show identical images and screen cursor movement.

If you are using Cintiq with other monitors in extended monitor mode, you have several options for navigating on the other monitors:

• Set an ExpressKey or pen side switch to the D toggle the screen cursor between Cintiq and your other displays.

For example: Cintiq can be used as a pen display where the screen cursor is positioned at the pen tip location on the pen display screen surface. Display Toggle Wacom tablet where the screen cursor can be moved across the entire desktop or additional displays.

ISPLAY TOGGLE function. You can then press the button to

enables you to use Cintiq as a standard

• Set a pen side switch or an ExpressKey to M

ODE TOGGLE. You can then quickly switch between pen

mode for working on Cintiq and mouse mode for working on the other monitors.

You can also purchase an Intuos4 tablet and use it to work on the other monitors in P work on both Cintiq and the tablet.

EN mode. The pen will

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ADJUSTING THE DISPLAY

Use the Cintiq controls to adjust a variety of display settings.

Factory presets, auto-sync, and user settings On Screen Display (OSD) settings Power saving

FACTORY PRESETS, AUTO-SYNC, AND USER SETTINGS

Factory presets: For optimal display quality, set your video card to a resolution of 1920x1200. This is the maximum (native) resolution that can be used with Cintiq. See the Important Product Information guide for details.

Auto-sync horizontal and vertical screen position, as well as pitch and phase. Auto-sync will function between the supported horizontal and vertical frequency ranges. See the Important Product Information guide for details.

If Cintiq does not automatically synchronize with the incoming signal, you can use the OSD A option to initiate display synchronization. Further screen display adjustments can be manually made using the On Screen Display (OSD) controls.

Color calibration default settings will override the color profile used with Cintiq.

: Cintiq automatically synchronizes to the incoming signal. The auto-sync function sets the

UTO ADJUST

: Changing the color, color temperature, contrast, brightness, or backlight from their

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ON SCREEN DISPLAY (OSD) SETTINGS

The OSD function enables you to optimize a variety of pen display settings at the touch of a button. Use the OSD controls, located on the upper edge of the unit, to make adjustments.

• To open or exit the OSD menu, press the M

• Use the selection buttons to navigate and select an option.

• To choose an option, press the S

ELECT button.

BUTTON FUNCTION

SELECT Activates the selected OSD menu option. MENU Opens or exits the OSD menu.

left/right Navigates to the left or right through the OSD menu. up/down Navigates up or down through the OSD menu. Increases or decreases

selected item values.

RESET Returns the OSD back to factory settings.

ENU button.

Notes:

The OSD menu will automatically close after a few moments of inactivity. You can also press the

MENU button to close the menu. All settings are automatically saved when the OSD menu closes

and will be used the next time the unit receives a similar video signal. This is applicable to all display modes.

If you make changes to the display appearance and cannot return to the original settings, use the

RESET option to return the pen display to its original factory defaults.

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Menu options are available when you open the On Screen Display. L

ANGUAGE options allow you to choose the language in which to display the OSD menu.

OSD P

•V

•H

•T

•C

•B

OSITION options include:

ERTICAL. Adjusts the vertical position of the OSD menu window.

ORIZONTAL. Adjusts the horizontal position of the OSD menu window.

RANSPARENCY. Changes the opaqueness of the OSD menu background.

ISPLAY options include:

ONTRAST. Increases or decreases image contrast. Changes in contrast may affect color accuracy. RIGHTNESS. Increases or decreases the image brightness. ACKLIGHT. Increases or decreases the backlight brightness level.

OLOR options include:

• 5000K, 6500K, 9300K. Enables you to adjust the pen display color temperature, in degrees Kelvin.

IRECT displays the colors directly from the video card without any adjustment. When selected,

•D contrast or brightness cannot be adjusted.

USTOM enables you to independently adjust the RED, GREEN, and BLUE display colors.

•C Any changes you manually make to the color settings will override the color profile settings.

CALING options include:

ULL. Resizes the image to fill the whole screen.

•F

SPECT. Resizes the image to fill as much of the screen as possible while maintaining the correct

•A aspect ratio.

• 1:1. Displays the image at the actual resolution.

THER options include:

HASE. (VGA only.) Synchronizes the signal timing of the pen display to that of your graphics card. Use

•P when you experience an unstable or flickering image, or horizontal distortion lines.

ITCH. (VGA only.) Changes the display data frequency to match that of your graphics card. Use when

•P you experience an unstable or flickering image, or vertical distortion lines.

ERTICAL. (VGA only.) Changes the vertical position of the image.

•V To automatically adjust, use the A

ORIZONTAL. (VGA only.) Changes the horizontal position of the image. To automatically adjust, use the

•H A

UTO ADJUST option. UTO ADJUST. (VGA only.) Choose this function to automatically optimize the display screen image.

•A

ESET returns the display parameters of the current mode to their factory default settings.

XIT dismisses the OSD without making changes.

UTO ADJUST option.

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POWER SAVING

Cintiq conforms to VESA power saving guidelines. When used with a Display Power Management Signaling (DPMS) compliant computer or video card, the

display will automatically comply with the below power saving parameters.

COMPUTER MODE H-SYNC V-SYNC VIDEO POWER

CONSUMPTION

Power ON Yes Yes Active 71W, max. Blue

Standby mode No Yes Blanked 2W or less

(USB non-connected)

Suspend mode Yes No Blanked 2W or less

(USB non-connected)

OFF mode No No Blanked 1W or less

(USB non-connected)

When power-saving functions are in effect, the screen display is darker than usual.

POWER LED

Orange

Off

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CUSTOMIZING YOUR CINTIQ

After mastering the basics of using your pen and interactive pen display, you may want to customize the way Cintiq works. This chapter describes how to adjust your pen display and input tool settings.

Advanced users can learn how to further optimize Cintiq by creating application-specific settings

Opening the control panel Control panel overview Calibrating the pen display Customizing the pen Customizing pen display functions Button functions Using and customizing the Radial Menu Working with Display Toggle Application-specific settings Working with multiple tools Changing the tablet mode

OPENING THE CONTROL PANEL

Launch the Wacom tablet control panel by pressing the appropriate Cintiq hardware control button. You can also open the Wacom Tablet control panel using the pen on the pen display:

•Windows and choose the W

•Mac folder. Then click on the W

You can begin customizing Cintiq after opening the control panel. See control panel overview Note: User-specific preferences are supported. After logging on, each user can customize their personal

settings in the Wacom Tablet control panel. Switching to another user will automatically load the settings for that user.

. Click on the Windows START button and choose ALL PROGRAMS. Then select WACOM TABLET

ACOM TABLET PROPERTIES option.

. Open SYSTEM PREFERENCES from either the Dock, the Apple menu, or from the APPLICATIONS

ACOM TABLET icon.

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Tabs display customizable settings for the selected T

OOL.

Displays information dialog, and option to D

IAGNOSE... your

product.

Resets the selected tab to its default settings.

Icons represent your pen display (T

ABLET),

OOL, and APPLICATION settings.

Choose F

UNCTIONS to

customize the ExpressKey, Touch Ring, and Radial

Menu settings. Display Toggle

options are available on multiple monitor systems.

Choose G

RIP PEN to

customize the pen settings. The icon is available after you have used a pen on the pen display.

Displays advanced options

. Downloads or

displays this manual.

Index

CONTROL PANEL OVERVIEW

Use the Wacom Tablet control panel to customize your Cintiq or input tools. When you open the control panel, an icon for the Grip Pen or other input tool is displayed in the T displayed.

To customize, make changes to the tab controls. Experiment with different settings to find what works best for you. Any changes you make will take effect immediately. Click D

Note: Application-specific settings

are for advanced users.

OOL list. The appropriate tabs are

EFAULT to return to the factory settings.

Tool Tips are available for most control panel items. Position the screen cursor over an item and let it rest there. The appropriate Tool Tip will pop up in a few moments.

Your keyboard tab and arrow keys can also be used to navigate the control panel.

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The TABLET list displays an icon for any supported pen display or tablet that has been installed on your system and is currently connected. All settings shown below the list apply to the selected pen display or tablet.

• The control panel will not launch unless a supported pen display or tablet is connected to the computer.

• Settings can only be viewed or changed for an attached pen display or tablet.

• A pen display or tablet cannot be deleted from the control panel list unless it is attached to the computer.

CALIBRATING THE PEN DISPLAY

For optimum performance, you must calibrate the pen display to align the screen cursor with the position of the pen on the display screen. This is required to compensate for viewing angle, and to adjust for

parallax

. Set Cintiq in its working position, then follow the below procedure.

Tip

: To see the screen cursor slightly offset from the actual position of the pen tip, calibrate by clicking

on a spot showing that offset from the crosshairs. For example, to have the screen cursor appear

2.5 mm (1/10th of an inch) above and to the left of the pen tip, calibrate by clicking on a spot 2.5 mm (1/10th of an inch) below and to the right of the crosshairs.

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Adjusting eraser feel

Adjusting tip feel and double-click Advanced tip and eraser pressure settings

Customizing tilt sensitivity

Customizing tool buttons

Application-specific settings

Index

CUSTOMIZING THE PEN

Use the pen when opening the Wacom Tablet control panel. The pen will be selected in the TOOL list and the appropriate tabs will be displayed. If not automatically selected, choose the pen from the T Select a tab and choose from the available options.

Wacom offers a number of optional pens, such as the Art Pen and Airbrush, that are compatible for use with Cintiq.

• The Art Pen features a pressure-sensitive tip and eraser, as well as sensitivity to tilt and rotation. Rotating the barrel in supporting applications creates a unique effect.

• The Airbrush is a true digital airbrush. It features a pressure-sensitive tip and eraser, tilt sensitivity, and a fingerwheel to control the application of digital paint.

OOL list.

These tools are fully supported in the Wacom driver software. They will appear in the T

OOL list of the

Wacom Tablet control panel after you touch the pen display screen with the tip of the tool. The control panel will automatically update to show the new tool and the options available for customization.

In supporting applications you can adjust the functionality of the Art Pen rotation or the Airbrush fingerwheel within the application. See the documentation that came with your application for details.

To learn more about these and other optional tools that can be used with Cintiq, visit the Wacom web site for your region. On the web site you can also find a list of applications that currently support the advanced features of these tools.

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Customizes the amount of pressure needed to click, draw, or ink.

To create broad brush strokes or to click with a light touch, use a S

OFT tip setting.

For maximum control while drawing thin lines, use a F

IRM tip setting.

With your screen cursor positioned over an empty area of the control panel, press down on the pen display screen with your pen tip. Use the pressure bar to determine how hard you must press on the pen to reach maximum pressure.

Click to further customize

the tip sensitivity.

Tips

Use a soft T

IP FEEL for a wider range of pressure values in most pressure-sensitive applications.

In some applications a soft pressure setting can make the pen overreact so that slight pressure on the pen will be magnified on the screen. If you experience this, try a firmer T

IP FEEL setting.

To make double-clicking easier, expand the tap area that accepts a double-click (the double-click distance). A large double-click distance may cause a delay at the beginning of brush strokes in some drawing

applications. This may also cause a delay at the beginning of a drag action or inking stroke. If you notice such effects, try setting a smaller double-click distance and using the side switch to double-click. You can also set an ExpressKey to double-click

Adjusts the size of the double-click area. Drag slider to O

FF if you do not

want double-click assist

Index

ADJUSTING TIP FEEL AND DOUBLE-CLICK

To adjust the tip sensitivity of your pen, select the PEN tab.

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Customizes the amount of pressure needed to erase.

Click to further customize the eraser sensitivity.

With your screen cursor positioned over an empty area of the control panel, press down on the pen display screen with your pen eraser. Use the pressure bar to determine how hard you must press on the eraser to reach maximum pressure.

Select the function to perform when using the eraser.

Drag to adjust the click threshold level.

This setting determines the amount of force required to generate a tip click.

Using your pen tip or eraser, make several strokes within the box to test the results of your changes.

Drag to select a pressure sensitivity setting.

If you have a soft touch, choose a softer setting.

Graphically displays the selected pressure sensitivity curve and click threshold settings.

A curve that increases quickly makes the pen feel more sensitive.

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ADJUSTING ERASER FEEL

To adjust the eraser sensitivity of your pen, select the ERASER tab.

ADVANCED TIP AND ERASER PRESSURE SETTINGS

To further customize tip or eraser pressure settings, select the PEN or ERASER tab and click on the DETAILS... button. Options within the F pressure sensitivity and click threshold settings.

Important: In the P or E

RASER FEEL slider, which override the advanced pressure settings.

EEL DETAILS dialog box enable you to independently change the tip or eraser

EN and ERASER tabs, these settings are adjusted simultaneously with the TIP FEEL

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Select the function to perform when pressing the upper or lower side switch.

The selected function occurs when you bring the pen tip within 5 mm (0.20 inch) of the display screen surface without touching the screen and then press the upper or lower side switch.

Tip

: To make double-clicking easier, set

the side switch to D

OUBLE CLICK.

Double-click here to change the pen tip function.

• At least one tool button should be set to the C

LICK function.

• The tip must be set to C

LICK in order to draw in most graphics

applications.

You can change the S

IDE SWITCH

ODE to best fit the way you like to

use the pen when making right-clicks or other click functions. Click on the control panel O

PTIONS... button.

Then select:

•H

OVER CLICK to perform click

functions without touching the pen tip to the display screen surface. This is the default setting for all except Tablet PCs.

•C

LICK & TAP to enable the precise

placement of click functions. When selected, you must first press the side switch then touch the pen tip to the display screen surface in order perform the function.

Hover click

Click tap

Index

CUSTOMIZING TOOL BUTTONS

Select the PEN tab to change the functions assigned to the side switches and tip of your pen.

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Drag to increase or decrease TILT S

ENSITIVITY. Test the new setting in an

application that supports tilt. The tilt setting applies to both the tip and

eraser of your tool. Tilt is direction sensitive and can be used in

some applications to control brush orientation or other characteristics.

Using and customizing the Radial Menu

Application-specific settings

Customizing the Touch Rings

Customizing the ExpressKeys

Working with Display Toggle

Index

CUSTOMIZING TILT SENSITIVITY

To adjust the tilt sensitivity of your pen, select the PEN tab. Tilt sensitivity determines how far you have to tilt the tool to produce the maximum tilt effect. You need to tilt the pen less at high sensitivity than at low sensitivity.

Visit the Wacom web site for a list of applications that currently support tilt.

CUSTOMIZING PEN DISPLAY FUNCTIONS

To customize the interactive pen display, open the Wacom Tablet control panel and select the FUNCTIONS icon in the T

OOL list. Select a tab to customize, and change settings using the available options.

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Choose a function to perform when the key is pressed.

ExpressKey functions can be defined for use with specific applications

See using the ExpressKeys

for more

information.

Index

CUSTOMIZING THE EXPRESSKEYS

To customize the ExpressKeys, select the EXPRESSKEYS tab. Each key can be customized to perform a Display Toggle, modifier, keystroke, or other function.

Important: Some applications can override and control the ExpressKey functions. For details, see

using applications integrated for tablet control

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Tips:

To customize the ring for other actions, select the K

EYSTROKE... option and define a custom keystroke

function. To learn which keystroke shortcuts are supported by a particular application, see the documentation that came with the application.

Choose S

KIP to set the Touch Ring mode button to skip the function state.

To zoom images around the current position of the screen cursor when working in Adobe Photoshop CS3 or later, open the Adobe Photoshop general preferences pane, check the Z

OOM WITH SCROLL WHEEL option, and

click OK.

Choose a function

to perform when using the Touch Ring. Each Touch Ring can be customized for three different modes.

Adjust S

PEED to control the rate at which

zooming and scrolling occurs, or the speed at which keystroke events are sent to an application.

Touch Ring functions can be defined for use with specific applications

See using the Touch Rings

for more

information.

Index

CUSTOMIZING THE TOUCH RINGS

To customize the Touch Rings, select the TOUCH RING tab. Touch Ring functions can be modified to issue zooming, scrolling, or custom keystroke actions.

Important: Some applications can override and control the Touch Ring functions. For details, see

using applications integrated for tablet control

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BUTTON FUNCTIONS

Customize Cintiq for the way you like to work. Simply use the Wacom Tablet control panel to change the button function that is assigned to a pen tool button, ExpressKey, Touch Ring, or Radial Menu setting. Button function options may vary, depending on your pen display model. Not all options are available for all controls or pen display models.

FUNCTION NAME DESCRIPTION

CLICKS

•CLICK Simulates a primary mouse button click. Be sure at least one button performs this function so you can always navigate and click.

•R

IGHT CLICK Simulates a right mouse button click, which displays a context menu.

•M

IDDLE CLICK Simulates a middle mouse button click.

•D

OUBLE CLICK Simulates a double-click. For easier double-clicking, use this function instead of

tapping twice with the pen tip.

•C

LICK LOCK Simulates holding down the primary mouse button. Press the pen button once to

initiate click lock. Press the button again to release click lock. Click lock is useful for dragging objects or selecting blocks of text.

•4

TH CLICK Simulates a 4th mouse button click.

•5

TH CLICK Simulates a 5th mouse button click.

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Deletes the last entry in the keystroke entry box.

Clears the entry box.

Choose one or more modifier options.

Choose a C

LICKS option to simulate pressing

a button of the selected type on a mouse.

Index

FUNCTION NAME DESCRIPTION

KEYSTROKE... Enables you to simulate keystrokes Select this option to display the DEFINE

EYSTROKE dialog box.

Enter a keystroke or keystroke combination in the K Keystroke combinations can include letters, numbers, function keys (such as F3) and modifier keys (such as S

COMMAND, and CONTROL for Mac). You can also choose special keystrokes or

keystroke combinations from the A

HIFT, ALT, or CTRL for Windows, or SHIFT, OPTION,

DD SPECIAL drop-down menu.

After defining a keystroke or keystroke sequence, click OK.

Important: Because the E

NTER (Windows) and RETURN (Mac) keys

can be selected as a defined keystroke, they cannot be used to select OK. You must use your pen to click on the OK button.

If prompted, enter a name for the keystroke definition. The name will be displayed with the respective control or in the Radial Menu, as applicable.

You can create different keystroke functions for different applications. See application-specific settings

EYS entry box.

ODIFIER... Enables you to simulate modifier key(s) (such as SHIFT, ALT, or CTRL for Windows,

To learn which keystroke shortcuts are supported by a particular application, see the documentation that came with the application.

SHIFT, OPTION, COMMAND, and CONTROL for Mac). Many applications use modifier

keys to constrain the size or placement of objects.

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When you select PAN/SCROLL, you are prompted to set a scrolling speed for use in applications that do not support grabber hand (pixel-level) panning.

• A slower setting reduces the scroll rate and is useful for close-up and detail work where you need precise control of the image.

• As you move the pen tip, the document or image is repositioned to follow the direction of pen movement on the pen display screen surface.

• Release the button or lift the pen tip from the display screen surface when you are done.

• In some application windows the document will precisely follow the screen cursor as you move the pen tip, while in others it will simply move in the same general direction as the screen cursor.

Index

FUNCTION NAME DESCRIPTION

RADIAL MENU Displays a Radial Menu on your screen. Each level of the hierarchical menu

consists of eight menu slices which may contain various features and options to choose from.

ACK Simulates the BACK command in browser applications.

ORWARD Simulates the FORWARD command in browser applications.

AN/SCROLL... Enables you to position a document or image in any direction within the active

pane. Do this by pressing a pen button set for P the pen tip across the pen display screen.

AN/SCROLL and then dragging with

HOW DESKTOP Minimizes all open windows to display a clean desktop.

WITCH APPLICATION Brings up the application switching dialog with focus on the next open application.

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On Windows 7 or Vista systems running Aero, Flip 3D will be activated with focus on the next open application.

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Click BROWSE... to locate an application, file, or script to launch. The selection you make appears in the N

AME box.

Click OK to accept the selection.

The dialog box will close and the O

PEN/RUN... option you have selected will be

assigned as the pen button option. Simply press the pen button to launch the assigned option.

If your selection is for the Radial Menu, it will be displayed in the Radial Menu.

Index

FUNCTION NAME DESCRIPTION

OPEN/RUN... Opens a dialog box where you can select a specific application, file, or script to

launch.

NK TOGGLE (Mac.) Toggles the “ink in any application” function of Ink on and off.

Ink automatically recognizes and converts your handwriting into text and inserts it into a document. Handwriting recognition must be turned on for this function to work. See your Mac help for information on working with Ink.

N SCREEN KEYBOARD Launches the on-screen keyboard when you press the button or ExpressKey to

which this function is assigned. Press the button or ExpressKey to close the keyboard when open.

XPOSÉ (Mac.) Tiles all open windows. To access this option, first choose KEYSTROKE...

and then click on the A

RESSURE HOLD Locks the pressure at the current pressure level until the button is released.

For example, you can paint with pressure sensitivity until you reach the brush size that you like. You can then press the button and continue painting with the same size brush until the button is released.

DD SPECIAL menu within the dialog box.

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You can adjust the precision setting when assigning this function to a tool button.

To activate, press a pen button to which the function has been assigned. The function will automatically time out after a brief period, or you can return to normal mapping by again pressing the pen button.

When using the pen in mouse mode, screen cursor movement is adjusted to act as if acceleration were off and speed set to slow.

Index

FUNCTION NAME DESCRIPTION

PRECISION MODE Changes the mapping around the pen tip position such that you must move the

pen farther for the screen cursor to cover a specific distance on the display screen. This feature can be very useful for the precise control of pen or brush strokes.

ISPLAY TOGGLE Available when Cintiq is connected as part of a multiple monitor system.

Enables you to toggle the screen cursor between the Cintiq pen display and your other displays. For example: Cintiq can be used as a pen display where the screen cursor is positioned at the pen tip location on the pen display screen surface. Display Toggle your other displays. This is like using Cintiq as a standard Wacom tablet where the screen cursor can be moved across the entire desktop or additional displays.

enables you to cycle between pen control for Cintiq and

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Sets the screen cursor tracking speed when in mouse mode.

Sets the screen cursor acceleration when in mouse mode.

Mouse mode settings can be accessed from a number of different locations within the control panel. However, only one M

OUSE ACCELERATION and SPEED setting can

be made for each pen and application that you are customizing. The mouse mode settings are independent of system settings. Changes you make

to these settings in the Wacom Tablet control panel do not affect similar system settings. However, changes made to similar system settings may affect your pen display settings.

Index

FUNCTION NAME DESCRIPTION

MODE TOGGLE... Toggles between pen mode and mouse mode. When using Cintiq on a multiple

monitor system, this enables you to use your pen to control the other monitors in mouse mode.

When first setting a pen button to M displayed where you can adjust the mouse acceleration and speed.

ODE TOGGLE..., the MOUSE MODE dialog box is

RASE Pen only. Sets a button so that when the button is pressed, the pen tip will act like

HOW SETTINGS Activates (on your display screen) a diagram of the current ExpressKey, Touch

the eraser in applications that support the E eraser. See erasing

RASE function. Default setting for the

Ring, and pen settings. The current functions for each control are shown. At the bottom of the diagram, click C

HANGE SETTINGS... to open the Wacom Tablet

control panel and adjust settings as needed. Dismiss the diagram by again pressing the ExpressKey to which this function is

assigned, or by clicking anywhere outside of the diagram.

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Index

FUNCTION NAME DESCRIPTION

TABLET PC

•T

ABLET PC INPUT PANEL (Tablet PCs and Windows systems that support the Tablet PC Input Panel.)

Opens the Tablet PC input panel when you press a tool button set to this function.

•J

OURNAL (Windows 7 and Vista, and Tablet PC systems that include Microsoft Journal.)

Opens Microsoft Journal.

•T

ABLET PC DEFINED (Tablet PCs and Windows systems that support the Tablet PC Input Panel.)

Sets the button function according to settings found in the:

• Windows 7 and Vista T panels.

• Windows XP Tablet Edition T

ISABLED Disables the button function.

PPLICATION DEFINED Reports only the button number to the application. This is for applications, such

as CAD programs, that have built-in tablet support.

EFAULT Returns a button to its default setting.

ABLET PC SETTINGS and PEN AND INPUT DEVICES control

ABLET AND PEN SETTINGS control panel.

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• Set a tool button or ExpressKey to the RADIAL MENU function. Press the button to display the Radial Menu centered at the screen cursor position.

• The hierarchical Radial Menu appears in circular format. Each level of the menu consists of eight control slices which may contain various features and options to choose from.

• Click to select an option. Some selections may display a submenu for additional options.

• The menu closes after you make a selection. To close without making a selection, click on the ‘X’

located at the center of the Radial Menu or on a control slice that has no function assigned to it. You can also again press the button used to display the menu.

• To make a selection without closing the Radial Menu, hold down the button that opens the Radial Menu.

Use the R

ADIAL MENU tab to customize the available Radial Menu functions.

1. Select a control slice.

2. Assign a control F

UNCTION to the slice.

If desired, change the L

ABEL name.

3. Select a menu or submenu to further customize.

Tips

In the F

UNCTION menu, choose

UBMENU to create custom

submenus for a control slice. Press the E

NTER (RETURN) key to

add multiple lines of L

ABEL text.

Returns the currently displayed menu to its default values.

Top me n u

Submenu

Index

USING AND CUSTOMIZING THE RADIAL MENU

The Radial Menu is a circular pop-up menu that provides quick access to editing, navigation, media control functions, and more.

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•PEN DISPLAY TO DESKTOP toggles the screen cursor from Cintiq to the entire system desktop. Press the button a second time to return the cursor to Cintiq.

•P

EN DISPLAY TO OTHER DISPLAYS toggles

the screen cursor from Cintiq to another active pen display or monitor. The cursor toggles to each connected display in turn until it returns to the Cintiq from where the initial toggle began.

Important: When using application-specific settings with Display Toggle, be sure each customized application (including A

THER) has a tool button to which DISPLAY

OGGLE has been assigned. The easiest

way to do this is to assign D

ISPLAY TOGGLE

to an ExpressKey before creating any application-specific settings.

ACTIVE AREA options determine the size of the area where the pen will function on the pen display.

•F

ORCE PROPORTIONS adjusts the size of the active area to

maintain correct vertical and horizontal proportions between Cintiq and the entire desktop or newly mapped-to display. Depending on your settings, some portions of the active area may no longer be usable when this option is selected. When deselected, the correct scale or proportions are not maintained. For example, drawing a circle on the pen display may create an ellipse on a mapped-to display screen.

•U

SE INSET AREA limits the active area to a sizing of 6 x 8

inches. If F

ORCE PROPORTIONS is also selected, this sizing

may be less. When deselected, as much of the active area as possible will be used for tablet-to-display mapping.

Your selection is shown by the red box in the A

CTIVE AREA

diagram.

Index

WORKING WITH DISPLAY TOGGLE

A Display Toggle feature is available only on multiple monitor systems. Set an ExpressKey or pen side switch to the D and your other displays. For example, Cintiq can be used as a pen display where the cursor is positioned at the pen tip location, or toggled for use as a standard Wacom tablet where the cursor can be moved across the entire desktop or any display on your system.

Open the Wacom Tablet control panel and make sure Cintiq is the selected T will be available if the system has two or more displays. The options on this tab define how the tablet mapping is applied to each toggled display.

ISPLAY TOGGLE function. Then press that button to toggle the screen cursor between Cintiq

ABLET. The DISPLAY TOGGLE tab

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Index

APPLICATION-SPECIFIC SETTINGS

You can customize your tools for use with a particular application. For example, you may prefer a firm pen tip pressure setting in one application and a soft pressure setting in another. The A you to add an individual application to the list and then customize your tool settings for that application.

• When no application-specific settings have been created A

PPLICATION list displays the ALL icon which contains tool settings that apply to all of your applications.

and a tool is selected from the TOOL list, the

In the example below, no application-specific settings have been added for the G is displayed and the G

RIP PEN will have the same settings in all applications.

PPLICATION list enables

RIP PEN. The ALL icon

• When application-specific settings are added

, the ALL icon changes to ALL OTHER and an application

icon is displayed for the newly added application(s).

In the above example, application-specific settings have been added for the G A

LL OTHER icon and make changes to the tab settings, your changes will apply to the GRIP PEN in all

applications except those which you have added to the A

PPLICATION list. If you select an application

icon and make changes to the tab settings, your changes will apply to the G

RIP PEN. If you select the

RIP PEN only while you are

using that application.

When you create application-specific settings, you are creating a separate group of settings for the selected tool and application. See the following sections for more details:

Creating an application-specific setting Changing application-specific settings Removing application-specific settings

Tip: To review ExpressKey, Touch Ring, or pen function settings for the front-most application, set an

ExpressKey to S

HOW SETTINGS and press the key at any time.

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Choose a method to select an application:

• Open the application for which you want to create custom settings, and then select that application from the C

URRENTLY

PEN APPLICATIONS box.

•B

ROWSE to select the executable file of any application installed

on your computer.

The name of your selected application is displayed. Click OK to complete the process. Note: If two programs have the same executable file name, they will

share the same customized settings.

Index

CREATING AN APPLICATION-SPECIFIC SETTING

First choose the pen display and input tool for which you want to create an application-specific setting. Then click on the A

PPLICATION list [ + ] button.

After adding an application, its icon appears in the A in the T

OOL list. Select the application and then customize the control panel tab settings for your tool and

PPLICATION list whenever the respective tool is selected

selected application. Once you have created application-specific settings, applications that have not been customized in this

manner will use the tool settings for A

: First customize settings for one application. When you feel comfortable with the process, you can

Tip

LL OTHER.

create more application-specific settings.

CHANGING APPLICATION-SPECIFIC SETTINGS

To change tool settings for a specific application, select the tool and the application. Then customize the tab settings.

REMOVING APPLICATION-SPECIFIC SETTINGS

To remove an application-specific setting:

1. In the T the A

2. Click on the A selection. The selected application is removed from the list, along with any custom tool settings.

: To quickly remove all application-specific settings from a single tool, remove it from the TOOL list.

Tip

OOL list, select the tool from which you want to remove the application-specific setting. Then, in

PPLICATION list select the application you want to remove from the list.

PPLICATION list [ – ] button. In the dialog box that appears, click DELETE to confirm your

Then place the tool back on the pen display. The tool will be added back to the T

OOL list using the

default settings.

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The TOOL list displays an icon for the pen display F

UNCTIONS and

different tools that have been used on the pen display.

Select a tool to change its settings.

Removes the selected tool.

The button is inactive when there is only one item in the list.

The F

UNCTIONS icon

cannot be deleted.

If application-specific settings have not

been

added, the A

LL icon is

displayed and the tool settings apply to all applications.

Tab settings apply only to the selected tool and application.

Index

WORKING WITH MULTIPLE TOOLS

The Wacom Tablet control panel is designed to help you customize and keep track of the settings for your Cintiq tools. The tool you use to open the control panel is automatically selected, and the appropriate tabs for that tool are displayed.

To add a different tool to the

• When you select a tool that has been added to the T are displayed. Any changes you make to the tab settings will then apply to the tool. Your changes take effect immediately.

If a similar tool was previously added, the new tool will inherit the settings of the previously added tool. These settings can then be customized for the newly added tool.

• Identical tools will use the same settings.

To remove a selected tool from the appears, click D

ELETE to confirm your selection. The selected tool is removed from the list, along with any

custom settings you may have created for it. (A removed tool can be added back to the T it back onto the pen display screen.)

TOOL list, simply use the tool on your interactive pen display.

OOL list, the appropriate tab settings for that tool

TOOL list, click on the TOOL list [ – ] button. In the dialog box that

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OOL list by placing

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If desired, enter a new name to be used for the pen display icon.

TANDARD MODE is recommended for graphics

applications. Choose R

ECOGNITION MODE for the maximum data rate.

Required by some handwriting recognition software.

Index

CHANGING THE TABLET MODE

Cintiq is configured for optimum performance in most applications. However, some handwriting recognition software requires a higher data rate than is typically needed for most applications. This higher data rate can slow computer performance in some circumstances. If your recognition software does not work well, you can change the tablet mode from standard to recognition mode.

Within the control panel T to all tools and applications.

Note: This option may not be available for all pen display models.

ABLET list, double-click on the pen display icon. The TABLET mode settings apply

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TROUBLESHOOTING

Most of the time your interactive pen display will work flawlessly. But if you are having trouble, Wacom recommends you do the following:

1. If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter.

2. If Cintiq does not function properly, refer to display troubleshooting Your problem may be described there and you can try the solution offered.

3. Open the Wacom pen display Read Me file and look for any information updates.

4. Check the product FAQs (Frequently Asked Questions

5. If you are having a compatibility conflict between Cintiq and a new hardware or software product, see obtaining driver downloads Wacom periodically updates the software driver to maintain compatibility with new products.

6. Try testing Cintiq

7. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for Technical Support. See the technical support options on where to obtain support for your region.

for information on downloading an updated software driver.

or pen tablet troubleshooting.

and the Read Me file for information

Testing Cintiq Testing controls and input tools Display troubleshooting Pen tablet troubleshooting Technical support options Obtaining driver downloads

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Index

TESTING CINTIQ

1. If the interactive pen display power LED does not light, check the following:

• First verify that the light on the power adapter is on. If the light is not on, check that the power cable

is properly connected between the power adapter and an active AC outlet.

• Check that the power adapter cable is securely connected to the Cintiq display stand extension

cable for power and that the pen display power switch is turned on. The power LED will glow orange or blue whenever the pen display is on.

Important: Use only an AC adapter specified for use with your pen display. Other adapters may cause damage to your product.

2. If there is no display:

• Make sure that your computer is turned on. The power LED will light blue when the proper video

signal is received. It will glow orange if there is no video signal or if the computer is in a power saving mode.

• Verify that the pen display is connected to an active digital (DVI or DisplayPort) or analog (VGA)

video port.

• Check that your video card has been properly installed and is functional. If you have another

display that is compatible with your video card, you can connect that display to the card in order to verify that the video card is operating correctly.

3. Verify that the pen and the tablet portion of your pen display are working:

• Press the pen tip against the display and verify that the status LED lights blue.

• If the LED does not light, verify that the USB cable is plugged into an active USB port. If Cintiq is

plugged into a USB hub, try plugging it directly into the USB port on your computer.

• Be sure that the USB port to which you are connecting has not been disabled. It may be necessary

to check your system BIOS setting to verify that you have connected the pen display to an active USB port.

• The status LED will light blue when Cintiq is registered as a USB device and the pen tip is pressed

against the display.

4. Check the pen. If you cannot make a selection on the display screen with the pen:

• Test the pen by pressing the pen tip or eraser against the surface of the pen display. The pen

display status LED should light blue.

• Now, without applying pressure to the pen tip but keeping the pen within 5 mm (0.2 inch) of the pen

display surface, press the side switch. The status LED should again light blue.

• If the status LED does not light blue for these tests, be sure you are using a pen specified for use

with your product.

•See testing controls and input tools

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and testing a pen for more information.

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Index

5. Check the hardware control buttons. See testing controls and input tools

and testing the hardware

control buttons.

6. Check the ExpressKeys. See testing controls and input tools

7. Check the Touch Rings. See testing controls and input tools

and testing the ExpressKeys.

and testing the Touch Rings. If you are still having problems, you may have a defective pen or pen display. After testing, use the Wacom Tablet control panel to reconfigure your tablet and tools for any custom

settings you may originally have been using.

TESTING CONTROLS AND INPUT TOOLS

If the Grip Pen, or the Cintiq controls do not work as you expect, it is a good idea to first check the assigned functions or reset them to their default conditions.

A quick way to return a pen to its default condition is to remove it from the control panel T by selecting the pen and clicking on the T back onto the display screen surface. The pen will be added back to the T

• Open the Wacom Tablet control panel and click on the A

click on the D

IAGNOSE... button. The DIAGNOSTICS dialog box shows dynamic information about the

OOL list [ – ] button. After the pen has been removed, place it

OOL list with its default settings.

BOUT button. In the dialog box that appears,

Cintiq pen display and pen. This information is used when testing Cintiq and your input tool.

• If more than one pen display or tablet is connected to your system, in the T

ABLET INFO column select the

unit for which you are testing.

• Use the information shown in the D Note: If a tool button is set to R

ADIAL MENU or OPEN/RUN..., that function will occur when the button is

IAGNOSTICS dialog box when testing your pen display and pen.

pressed. In this case you may want to change the button function before testing.

Testing the hardware control buttons Testing the ExpressKeys Testing the Touch Rings Testing a pen

OOL list. Do this

TESTING THE HARDWARE CONTROL BUTTONS

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each of the three

hardware control buttons located on the upper front of your interactive pen display. Be sure to select the Cintiq unit you are testing from the T

2. Test the buttons by pressing them one at a time. Each time you press a button, its number is shown

next to the either the L

3. When you are done, click the

EFT BUTTONS or RIGHT BUTTONS category.

CLOSE button to exit the dialog box.

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ABLET INFO column.

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TESTING THE EXPRESSKEYS

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each ExpressKey.

Be sure to select the Cintiq unit you are testing from the T

ABLET INFO column.

2. Test the keys by pressing them one at a time. Each time you press a key, its number is shown next to

either the L

3. When you are done, click the

EFT BUTTONS or RIGHT BUTTONS category, depending on which keys group you are testing.

CLOSE button to exit the dialog box.

Important: Some applications can override and control the ExpressKey functions. Consider closing any open applications except the Wacom Tablet control panel when testing the ExpressKeys. For details, see using applications integrated for tablet control

TESTING THE TOUCH RINGS

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each Touch Ring.

Be sure to select the Cintiq unit you are testing from the T

2. Slide your finger around the entire circumference of each Touch Ring. A number is shown next to either

EFT TOUCH or RIGHT TOUCH category, depending on which Touch Ring you are testing.

the L

3. Press the Touch Ring mode buttons. Status LEDs show the active mode. As you press each button, an

overlay will appear briefly on your display screen to show the button function assignments. Within the

IAGNOSTICS dialog box, the button number is shown next to either the LEFT BUTTONS or RIGHT BUTTONS

D category, depending on which buttons group you are testing.

4. When you are done, click on the C

LOSE button to exit the dialog box.

ABLET INFO column.

Important: Some applications can override and control the Touch Ring functions. Consider closing any open applications except the Wacom Tablet control panel when testing the Touch Ring. For details, see using applications integrated for tablet control

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TESTING A PEN

1. While observing the POINTING DEVICE INFO column, bring your pen within 5 mm (0.2 inch) of the display

screen. A value for P be displayed. Be sure to select the Cintiq unit you are testing from the T

2. Move your tool along the pen display screen surface. The X and Y D

the tool position.

3. Test your pen switches. The Cintiq status LED should light blue each time you click with the tool tip,

press the side switch, or press the tool eraser to the display screen.

• Press on the display screen surface with the tool tip. The S should change. P approximately 100% when full pressure is applied.

• Next, press the side switch without pressing the tip to the tablet. The S change. For the Grip Pen, do this for both positions of the switch.

Pen Tip = 1

Airbrush Tip = 1

ROXIMITY, the DEVICE NAME, DEVICE TYPE, and a DEVICE S/N (serial number) should

ABLET INFO column.

ATA values should change to reflect

WITCHES state and PRESSURE value

RESSURE should change from approximately 0% with no pressure applied to

WITCHES state should

Side switch (lower position) = 2 Side switch (upper position) = 3 Eraser = 1

Side switch = 2 Eraser = 1

• Press the eraser to the display screen. The S P

RESSURE should change from approximately 0% with no pressure applied to approximately 100%

WITCHES state and PRESSURE value should change.

when full pressure is applied.

• For the optional Airbrush, move the fingerwheel forward. The W

HEEL value should decrease to a

value of approximately 0 when the fingerwheel is all the way forward. Move the fingerwheel backward. The W

HEEL value should increase to approximately 1000 when the fingerwheel is all the

way back.

4. Test tilt for the x-axis by moving the pen from a vertical position toward the right; the X T change from approximately 0 to +60. Now move the tool to the left of vertical; the X T

ILT value should

change from approximately 0 to - 60.

5. Test the tilt for the y-axis by moving the pen from a vertical position toward the bottom of the tablet; the

ILT value should change from approximately 0 to +60. Now move the tool toward the top of the

Y T tablet; the Y T

ILT value should change from approximately 0 to - 60.

6. For the optional Art Pen, test the rotation feature by placing the pen tip on the display screen surface and slowing rotating the pen on its axis. The R

7. When you are done, click on the C

LOSE button to exit the dialog box.

OTATION value should change as you rotate the pen.

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DISPLAY TROUBLESHOOTING

If you encounter problems with the display portion of the interactive pen display, refer to the following tables. Your problem may be described here and you can try the solution offered. For more information about color issues, see the documentation that came with your operating system or applications.

General display problems VGA problems

GENERAL DISPLAY PROBLEMS

No display. Power LED is off. Verify the AC power cable is connected, and that the pen display power

switch is turned on.

No display. Power LED is lit blue.

The power LED is lit orange. A ‘no signal go to power save’

message appears briefly on the display screen.

A ‘cable disconnect go to power save’ message appears briefly on the display screen.

Check the contrast, brightness, and backlight controls. Adjust as necessary. Or, open the OSD menu and choose R

• Your computer may be in a power management mode. Touch the pen tip to the display screen, move the mouse, or depress any key on your keyboard.

• Turn off both your computer and the pen display. Check the video cable for bent or broken connector pins. Then properly connect the video cable and turn on the pen display and your computer.

• Verify that the video card is properly installed.

• Check that your computer is turned on.

• Verify that you are using the video cable that came with the pen display.

• Check that the video cable is fully connected.

• Turn off both your computer and the pen display. Check the video cable and any video adapters for bent or broken connector pins. Then properly connect the video cable and any necessary adapters.

ESET.

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An ‘out of range’ message appears briefly on the display screen.

• The input signal frequency is incorrectly set or not compatible with the interactive pen display. Set the refresh rate to a vertical frequency that is compatible with your pen display. If your video card driver supports adjustment of the horizontal frequency, make sure it is also set to a compatible value. See the Important Product Information guide for frequency range details. On a single monitor system you will need to connect a different display to change the refresh rate.

• The resolution or refresh rate is set too high. See the Important Product Information guide for details about the maximum (native) resolution, refresh rate, and other resolution sizes that can be used with your pen display.

• For optimum performance, set the refresh rate to use a vertical frequency of 60 Hz.

• Set the display properties to detect plug and play monitors.

A ‘set refresh range’ message appears briefly on the display screen.

• Set the refresh rate to a vertical frequency that is compatible with your pen display. See the Important Product Information guide for frequency range details.

• For optimum performance, set the refresh rate to use a vertical frequency of 60 Hz.

The image appears multiple

Do not extend the video cable or use an input selector switch box.

times on the display. When a still image is displayed

Use a screen saver or other power management feature. for a long period of time without refreshing the screen, an after-image remains for a short period of time.

Color quality is inaccurate. • Open the OSD menu and choose R

• Check the color profile settings that you are using with Cintiq.

• Any changes to the contrast setting should be made in small increments as changes in contrast may affect color accuracy.

The color white does not display as white.

• Check the color profile settings that you are using with Cintiq.

• Verify that the display is operating at the factory default settings. If that is not sufficient, then adjust color as necessary. For details on color management, refer to your operating system and application documentation.

• Verify the video cable and port are fully connected.

ESET.

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VGA PROBLEMS

The display ripples or flickers. • Open the OSD menu and select the AUTO ADJUST option.

Then, if necessary, manually adjust pitch and phase.

• Verify that the display adapter or video card matches the specifications for the interactive pen display.

• Adjust the refresh rate in the display properties control panel.

The display is not clear. Text or other portions of the screen appear blurred.

The display and LCD panel are not lined up. The display size is not correct.

The display ripples or shows a moiré pattern. The display color is not even.

• Set the display resolution of your video card to the maximum (native) resolution that can be used with your pen display. See the Important Product Information guide for details.

• For optimum performance, set the refresh rate to use a vertical frequency of 60 Hz.

• Turn off the pen display, then turn it back on.

• Open the OSD menu and select the A

UTO ADJUST option.

If necessary, manually adjust the brightness, pitch, and phase settings.

• Open the OSD menu and select the A

UTO ADJUST option.

• As necessary, adjust pitch and phase, and horizontal and vertical position. Note that some video cards may not show the display in proper sizing.

• Open the OSD menu and select the A does not solve the problem, choose R

UTO ADJUST option. If this

ESET to return the display

back to the factory default settings.

• As necessary, adjust pitch and phase.

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PEN TABLET TROUBLESHOOTING

If you encounter problems with the tablet portion of the interactive pen display, see the following tables. Your problem may be described here, and you can try the solution offered. See the pen display Read Me file for the latest information updates.

For additional information, visit the Wacom web site at http://www.wacom.com .

General problems Windows-specific problems Mac-specific problems

GENERAL PROBLEMS

The computer does not have an available USB port.

A USB device plugged into the pen display USB accessory port does not function.

The Cintiq power LED is off. Make sure the pen display power switch is turned on.

The pen works only in mouse mode, and does not draw or write with pressure sensitivity.

The pen does not draw or write with pressure sensitivity.

Clicking is difficult. Open the Wacom Tablet control panel and go to the P

Check if there is an available USB port on a USB hub. If not available you will need to add a USB hub or USB card.

1. Make sure the pen display itself is properly connected to a working USB port on your computer.

2. Be sure the pen display is powered on and that the power LED lights blue. The unit contains a powered USB hub and the accessory port will not work when the power is off.

3. If the USB device does not work, try plugging it into a USB port directly on your computer.

4. If the USB device still does not function properly, contact the manufacturer for that particular device.

Check that the AC power adapter is plugged into both the Cintiq display stand extension cable for power and an active power outlet.

Use only a power adapter specified for use with your pen display. Other adapters may cause damage to your product.

The driver software for the tablet portion of the pen display was not installed or did not load properly.

• Make sure the driver software is installed and functioning.

• Install the driver software in accordance with step 2: software

installation.

Some applications require that you turn on the pressure capabilities within the application or selected tool before the pen will respond as a pressure-sensitive tool.

Verify also that your application supports pressure sensitivity.

a lighter T

IP FEEL.

EN tab. Try using

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The pen selects everything or will not stop drawing.

Open the Wacom Tablet control panel and go to the P

IP FEEL slider toward FIRM, or select DETAILS... and increase the CLICK

T T

HRESHOLD setting. If this does not help, see testing controls and input

EN tab. Move the

tools.

Double-clicking is difficult. Be sure you are quickly tapping the display screen twice in the same

place. Wacom recommends using the side switch to double-click.

EN tab.

RASER tab.

The eraser selects everything or will not stop erasing.

Open the Wacom Tablet control panel and go to the P Try increasing the T

Set an ExpressKey to D Windows

: Try setting your system to launch programs with a single

click. See clicking

IP DOUBLE CLICK DISTANCE or using a lighter TIP FEEL.

OUBLE CLICK and use it to issue double-clicks.

Open the Wacom Tablet control panel and go to the E Move the E increase the C

RASER FEEL slider toward FIRM, or select DETAILS... and

LICK THRESHOLD setting. If this does not help, see te sting

controls and input tools.

You notice a delay at the beginning of pen or inking strokes.

Open the Wacom Tablet control panel and go to the P Try decreasing the T move the T

IP DOUBLE CLICK DISTANCE slider to the OFF position in order

IP DOUBLE CLICK DISTANCE. If that does not work,

EN tab.

to turn off double-click assist.

You have to press hard with the pen when clicking, drawing, or writing.

Open the Wacom Tablet control panel and go to the P Move the T the S

IP FEEL slider toward SOFT, or select DETAILS... and decrease

ENSITIVITY and CLICK THRESHOLD settings.

EN tab.

The pen tip does not function. Be sure you are using only the pen that came with your product,

or a Wacom accessory pen specified for use with the Cintiq 24HD. Other pens may not function properly on the pen display.

Check the control panel P

EN tab and verify that a CLICK function is

assigned to the pen tip. Make sure the status LED lights blue when the tip is pressed. If the

LED does not light, verify that the USB cable is plugged into an active port on your computer or on a USB hub.

If the LED still does not light, you may have defective hardware (see

ALIBRATE tab.

and working with multiple

The pen tip and screen cursor do not properly line up.

Changing the function settings for an input tool has no effect.

troubleshooting

Open the Wacom Tablet control panel and select the C Continue with calibrating the pen display

Make sure you change the settings for the tool and application that you are using. See application-specific settings

tools.

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The pen side switch does not work.

The screen cursor moves but it does not jump to the pen tip location when placed on the display screen, and it does not follow the pen tip when moving the pen across the display.

When using Cintiq on a multiple monitor system, you cannot use the pen to control the other monitor(s).

Be sure you are using only the pen that came with your product, or a Wacom accessory pen specified for use with the Cintiq 24HD. Other pens may not function properly on the pen display.

Be sure to press the side switch when the pen tip is within 5 mm (0.2 inch) of the pen display active area. Do this without pressing down on the pen tip.

In the Wacom Tablet control panel, verify that the side switch is set to the proper function you are expecting to occur for the application and tool you are using.

Check also the S

IDE SWITCH MODE. If CLICK & TAP is selected, you will

need to first press the side switch then touch the pen tip to the pen display screen surface in order to perform a click function.

Make sure the status LED lights blue when you press the side switch. If not, verify that the USB cable is plugged into an active USB port on your computer or on a USB hub; the LED will not light if the USB cable is not plugged into an active port.

If the LED does not light, you may have defective hardware (see

troubleshooting

Make sure the Wacom driver has loaded properly by opening the Wacom Tablet control panel. If the driver did not load you will see an error message. If an error message appears, reboot your computer. If the problem persists, refer to step 2: software installation

and reinstall the Wacom driver software. (For Mac, you must restart your computer after installing the Wacom driver for proper operation.)

If you have customized the side switch on your pen to toggle between pen mode and mouse mode, make sure that your pen display is operating in pen mode.

Cycle between pen control for Cintiq and your other displays by pressing an ExpressKey or pen button that is set to D

ISPLAY TOGGLE.

You can also use your pen to control the other monitors in mouse mode. To use mouse mode, first set a pen button to M

ODE TOGGLE....

Then use the button to toggle between pen mode and mouse mode.

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The line you are drawing does not line up with the location of the screen cursor.

The computer does not go to sleep.

The screen cursor jumps back when using your regular mouse or trackball.

The screen cursor moves erratically or jumps around on the display screen when another tablet is connected to your computer.

When working in some applications, the ExpressKeys or Touch Rings perform a different function than what is set in the Wacom Tablet control panel.

The ExpressKeys and Touch Rings do not perform the correct functions to which they are set.

To function properly, some applications require that the pen be set to pen mode. Make sure the pen has not

been toggled to mouse mode.

If you have set the pen to pen mode and the problem still exists, then you may have a corrupted preferences file. Follow the instructions in

Windows-specific problems

or Mac-specific problems to create a new

preferences file. When you are not using the pen, remove it from the pen display surface

or Cintiq will continue to send data, keeping the computer awake. When not in use, place the pen in the pen stand or in some other

location near the pen display. Do not leave the pen on the display. Leaving your pen on the display may interfere with screen cursor positioning when using other input devices.

The tablet portion of Cintiq emits electromagnetic waves at a certain frequency. If another tablet is too closely placed to the unit it may interfere with screen cursor positioning. If this occurs, move the tablet further away from Cintiq.

Some applications can override and control the ExpressKey and Touch Ring functions. See using applications integrated for tablet control

If using application-specific settings, be sure you have updated the settings for the application you are working with.

Check to be sure that Cintiq is correctly configured for your preferred handedness. See configuring Cintiq for handedness and orientation

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WINDOWS-SPECIFIC PROBLEMS

Index

You suspect the pen display preferences may be corrupted, or want to make certain that all settings are at their factory defaults.

Use the Wacom Tablet Preference File Utility to work with preferences. Close any open applications. Click the P

ROGRAMS. Then select WACOM TABLET and WACOM TABLET PREFERENCE

ILE UTILITY.

START icon and select ALL

• It is a good idea to first back up your tablet preferences. In the

ABLET PREFERENCE FILE UTILITY dialog box, click BACKUP... and

T follow the prompts.

• Then use the Tablet Preference File Utility to delete the tablet

preferences a follows: Single user

. Under MY PREFERENCES, click REMOVE to delete the

preferences for the current user. Multiple users

. Under ALL USER PREFERENCES, click REMOVE to delete preferences for multiple users. Administrator rights are required to delete preferences for all users. Relaunch any currently open tablet-aware applications that you may be running.

You can quickly restore tablet preferences that have been backed up by clicking R

ESTORE... under MY PREFERENCES.

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MAC-SPECIFIC PROBLEMS

Index

At startup, a dialog box appears telling you that either the driver failed to load or the pen display preferences have not yet been created.

You suspect the pen display preferences may be corrupted, or want to make certain that all settings are at their factory defaults.

The tablet portion of the pen display was not detected at startup. Make sure the USB interface cable is securely connected to an active USB port on your computer or USB hub. Make sure that the pen display power LED is on and is glowing blue. If this does not correct the problem, see troubleshooting

From the G Select USB from the H

O menu, select UTILITIES and launch the SYSTEM PROFILER.

ARDWARE section of the CONTENTS list. A Wacom

USB pen display model should be listed. If a pen display model is not listed, check the pen display USB cable connection or try plugging the pen display into a different USB port.

If this does not help, contact Wacom for Technical Support. See technical support options

Use the Wacom Tablet Utility to work with preferences. Close any open applications. Open the main A W

ACOM TABLET folder and run the WACOM TABLET UTILITy.

PPLICATIONS folder. Then open the

• It is a good idea to first back up your tablet preferences. In the Wacom Tablet Utility, select C B

ACKUP... and follow the prompts.

URRENT USER or ALL USERS. Then click

• Then, delete the tablet preferences as follows: Single user

EMOVE. Log out, then log back in. When the pen display driver

. When the utility starts, select CURRENT USER and click

loads it will create a new preferences file with the factory defaults. Multiple users

EMOVE. Log out, then log back in. When the pen display driver

. When the utility starts, select ALL USERS and click

loads it will create new preferences files with the factory defaults.

You can quickly restore tablet preferences that have been backed up for the C

URRENT USER or ALL USERS by clicking RESTORE... within the

utility. Note: Do not manually remove the W

main L

IBRARY PREFERENCEPANES folder. This file is only to be

ACOMTABLET.PREFPANE file from the

removed when uninstalling the Wacom software driver, and then only when using the Wacom Tablet Utility.

Recalibrate the pen display. See calibrating the pen display

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Ink does not work correctly with the pen display.

There may be a problem with the Ink preferences. Remove the damaged preference files as follows. They will be re-created when you enable handwriting recognition.

1. Open S

YSTEM PREFERENCES, choose SHOW ALL and select INK.

Then turn off handwriting recognition.

2. From the G

REFERENCES folders. Remove the following preferences:

COM.APPLE.INK.FRAMEWORK.PLIST

•

O menu, choose your HOME. Open the LIBRARY and

• COM.APPLE.INK.INKPAD.PLIST

• COM.APPLE.INK.INKPAD.SKETCH

3. Go back to SYSTEM PREFERENCES and INK, and then enable handwriting recognition.

4. Test the Ink function using your Wacom pen display and pen.

If this procedure does not resolve your problem with Ink, contact Apple Support for further assistance. Wacom is not the software manufacturer for Ink and we are limited in our abilities to support a third party software application.

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TECHNICAL SUPPORT OPTIONS

If you have a problem with your Cintiq interactive pen display, first check the appropriate installation section in this manual to make sure the unit is installed correctly. Then review the troubleshooting procedures.

If you cannot find the answer in this manual, you may find updated information about your problem in the Read Me file for your platform (located on the Installation CD). You can also check the product FAQs (Frequently Asked Questions

If you have an Internet connection, you can download the latest software drivers from the Wacom web site for your region. See obtaining driver downloads

If you cannot solve the problem and you think your Wacom product is not working properly, contact the Wacom support staff for the area where your product was purchased. See the Wacom Read Me file, located on the Installation CD, for contact information.

When you call, you should be at your computer with the following information available:

• This manual.

• Pen display serial number. (See the label on the back of the unit.)

• Driver version number. (See the Installation CD or click on the Wacom Tablet control panel A button.)

• The make and model of your computer, and operating system version number.

• The make, model, and connection type of your video card.

• A list of peripheral devices attached to your computer.

• The software application and version you were using when the problem occurred.

• The exact wording of any error message that appeared on your screen.

• What happened and what you were doing when the problem occurred.

• How you tried to solve the problem.

BOUT

You can also contact the Wacom Customer Care Center by visiting the Wacom web site for your region and completing an Email Inquiry form.

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OBTAINING DRIVER DOWNLOADS

Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you are having a compatibility problem between Cintiq and a new hardware or software product, it may be helpful to download a new software driver (when available) from the Internet.

USA, Canada, Central and South America

Worldwide Web: http://www.wacom.com Software updates

Europe, Middle East and Africa

Worldwide Web: http://www.wacom.eu/downloads Software updates

Japan

Worldwide Web: http://tablet.wacom.co.jp Software updates (Japanese)

Asia Pacific (English)

Worldwide Web: http://www.wacom-asia.com Software updates (English)

China

Worldwide Web: http://www.wacom.com.cn Software updates

(Simplified Chinese)

Hong Kong

Worldwide Web: http://www.wacom.com.hk Software updates

(Traditional Chinese)

Korea

Worldwide Web: http://www.wacomkorea.com Software updates (Korean)

Ta iw an

Worldwide Web: http://www.wacom.com.tw Software updates

(Traditional Chinese)

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FREQUENTLY ASKED QUESTIONS

This section provides answers to some of the more commonly asked questions about Cintiq. To browse more FAQs, visit the Wacom web site for your region.

Will Cintiq work in all applications? What software applications support Cintiq features? Can I have Cintiq and a mouse connected to my computer at the same time? Can I use older Wacom input tools with Cintiq? The installer is asking for a password. What is the password? The pen and screen cursor do not line up. Why? How do I reset my Cintiq preferences to the default settings? Can I delete all Cintiq preferences at one time? What is the best way to clean Cintiq? How do I change the nib (tip) of my pen? Where can I obtain spare parts and accessories? How do I find the product model and serial number?

Will Cintiq work in all applications?

Cintiq supports general mouse input functions in all applications. Assuming the product driver is installed and functioning properly, pressure sensitivity and eraser functions are also supported in many graphic applications.

What software applications support Cintiq features?

Many applications support pressure sensitivity and eraser input from your Wacom product. Visit http://www.wacom.com/productinfo and check the tablet enhanced software list. If you do not

see your application listed, try using it with Cintiq to determine if you experience pressure variance when you paint or draw with the pen. Your software manufacturer will be able to provide the best information about which pen input features the application supports.

Can I have Cintiq and a mouse connected to my computer at the same time?

Yes. You can use your system mouse in conjunction with your Wacom product. Only one device at a time can control the screen cursor. You can change back and forth between your Cintiq input tools and a system mouse at your convenience.

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Can I use older Wacom input tools with Cintiq?

Pens and accessories are generally specific to the product model they come with, so they may not be interchangeable. Visit the Wacom web site for your region and check the Customer Care Knowledge Base for details.

The installer is asking for a password. What is the password?

The computer is looking for a password that is either your personal password or the administrative password to log into the computer. If your personal password does not work and you are in a business environment you will need to ask the system administrator to install the tablet for you. The operating system requires the user to have administrative access to install a hardware device.

The pen and screen cursor do not line up. Why?

The interactive pen display needs to be calibrated. This should be done each time you reinstall the tablet driver or delete the Cintiq preference file. See calibrating the pen display

How do I reset my Cintiq preferences to the default settings?

See managing preferences.

Can I delete all Cintiq preferences at one time?

Yes. See managing preferences.

What is the best way to clean Cintiq?

See caring for Cintiq.

How do I change the nib (tip) of my pen?

See replacing the pen nib.

Where can I obtain spare parts and accessories?

See ordering parts and accessories.

How do I find the product model and serial number?

These are labeled on the back of the Cintiq interactive pen display. The model number is typically located above the bar code, and the serial number just below the barcode. The model number and serial number is needed for all Customer Care support requests.

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CARE AND MAINTENANCE

This section provides tips for the care and maintenance of your Cintiq interactive pen display.

Caring for Cintiq Replacing the pen nib

CARING FOR CINTIQ

Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface. Regular cleaning will help prolong the life of your LCD screen surface and pen.

Keep Cintiq, the Cintiq display stand, and the Grip Pen in a clean, dry place and avoid extremes in temperature. Room temperature is best.

Cintiq, the display stand, and the Grip Pen are not made to come apart. Taking apart the product will void your warranty.

Important: Take care to never spill liquids onto the pen display or pen. Be especially careful of getting the display, ExpressKeys, Touch Rings, or pen buttons and tip wet as they contain sensitive electronic parts that will fail if liquids enter them.

To clean the Cintiq casing, the Cintiq display stand, or the Grip Pen dampen the cloth using a very mild soap diluted with water. Do not use paint thinner, benzine, alcohol, or other solvents to clean the unit casing or pen.

To clean the display screen light amount of pressure to the display screen and do not make the surface wet. Do not use detergent to clean the display screen; this may damage the pen display screen. Damage of this kind is not covered by the manufacturer’s warranty.

, use an anti-static cloth or a slightly damp cloth. When cleaning, apply only a

, use a soft, damp cloth; you can also

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Nib removal tool

Replacement nibs 10 standard nibs

Choking hazard. Prevent children from swallowing the pen nib or side switch. The pen nib or side switch may accidentally be pulled out if children are biting on them.

Warning

Nib Replace when 1 mm

(0.04 inch) or less.

Index

REPLACING THE PEN NIB

The pen nib (tip) will wear with normal use. Excessive pressure will cause it to wear more quickly. Replace the nib when it gets too short or develops a flat point.

1. Unscrew the pen stand base to access the nib removal tool and replacement nibs.

2. Clasp the old nib and pull it straight out of the pen. Use the nib removal tool, pair of tweezers, needle-nosed pliers, or similar instrument.

3. Slide the end of the new nib straight into the barrel of the pen. Firmly push the nib until it stops.

For replacement parts, see ordering parts and accessories

Important: When not in use, place the pen in the pen stand or lay it flat on your desk. When the optional Airbrush is not in use, lay it flat on your desk. To maintain the sensitivity of your input tools, do not store them in a container where they will rest on their tip or eraser. Improper storage may damage the pen tip pressure sensor(s).

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OTHER USEFUL INFORMATION

This section includes instructions on how to manage your Cintiq preferences, uninstall the product software, and more.

Removing Cintiq from the display stand Mounting Cintiq on the display stand Using an alternate mount or stand Uninstalling Cintiq Managing preferences Installing multiple tablets Using applications integrated for tablet control Importing expert settings Pen and digital ink capabilities in Windows Product information Ordering parts and accessories Available parts and accessories

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• Adjust height and incline so the display stand support arms are locked upright, with Cintiq positioned horizontally. Place all cables on top of the stand base and ensure they do not hang free. Tripping over loose cables can cause physical damage or personal injury.

• When in place, use the incline levers to rotate the display back to a vertical position.

Index

REMOVING CINTIQ FROM THE DISPLAY STAND

The Cintiq interactive pen display has been specifically designed for use when mounted on the Cintiq display stand. However, there may be times when it will be necessary to remove the pen display from the stand. For example, you may want to locate the pen display on a suitable VESA mounting arm. See using an alternate mount or stand

Important: Request assistance from another person when removing Cintiq from the stand. Cintiq is heavy. Use care when working with or moving the unit.

To remove the pen display from the stand:

1. First disconnect all cables from between the display stand and your computer. Then move Cintiq to a

location with adequate space for disassembly.

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Do not allow the pen display to drop onto the work surface. Avoid catching your finger in the gaps of the movable portions of the stand.

Warning

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2. Prepare the pen display. Adjust height and incline so that both display support arms are in their upright,

locked position. The pen display incline should be approximately 45 degrees to the stand base. As a unit, carefully pivot Cintiq and the display stand on the stand base edge so the display can be placed face down on a soft cloth or other protective surface.

Carefully adjust the incline levers until the pen display screen lies flat on your work surface. This also allows for access to the display support arm brackets. Correct placement will have the base of the stand aligned on edge near the bottom of the pen display.

3. Ready the stand for removal. Remove the cable connector covers from the back of the pen display.

Disconnect the cables.

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Do not operate the incline levers unless the display support arms are roughly located within their mounting brackets and you are placing some amount of leverage on the support arms to hold them in place.

The incline levers are spring-loaded and may cause injury or damage if released without weight on the stand support arms. Improper operation may lead to physical injury or damage to the stand. Avoid catching your finger in the gaps of the movable portions of the stand.

Warning

Mounting brackets Brackets fix Cintiq to the display stand. Cintiq should

remain mounted on the stand, except when a specialized mounting fixture is required.

Screw type: Phillips, flat fillister head, M3-6, black

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4. If using the connection cables in a different mounting configuration, properly remove them from the

display stand. See cable replacement

5. Remove the screws that secure the support arm brackets to the pen display. There are 4 Phillips

screws per bracket. Save these screws for future use.

6. Lift the stand away from the pen display.

7. If you will be using the interactive pen display in an installation that requires the use of an alternate

mounting platform, see using an alternate mount or stand

. Always replace the cable connector covers

on the back of the pen display.

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MOUNTING CINTIQ ON THE DISPLAY STAND

Follow the below procedure to mount the interactive pen display on the display stand. For example, Cintiq may have been mounted in a specialized location using a suitable VESA mounting arm and you now wish to return the pen display to the display stand.

Important: Request assistance from another person when mounting Cintiq on the stand. Cintiq is heavy. Use care when working with or moving the unit.

To mount the pen display on the stand:

1. Prepare the display stand. Carefully raise both display support arms to their upright, locked position.

2. Prepare the pen display. Place the pen display face down on a soft cloth or other protective surface.

Remove both cable connector covers from the pen display, if you have not already done so.

3. Ready the stand for attachment. Locate the base of the stand so the edge is aligned near the bottom of

the pen display.

4. Pivot the stand on its base edge. The connection cables port and release latch should rise above the

table surface. Continue pivoting the stand to lower the support arm brackets into the bracket mounts located on the pen display.

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Warning

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5. Adjust the incline levers

as needed for a proper, flush fit on both arm brackets. Use the appropriate mounting screws that came with your product to secure the support arm brackets to the pen display. There are 4 Phillips screws per support arm bracket. Do not overtighten or strip the screw threads.

6. Set the assembled unit on the stand base. Check for stability of the support arms. Carefully move the pen display and stand through their full range of motion. See adjusting display height and incline

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• When in place, use the incline levers to rotate the display back to a vertical position.

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7. After you have ensured the pen display is properly mounted and that the stand operates smoothly, then

move Cintiq to your desired work location.

8. If the connection cables were previously removed from the stand, properly relocate them. See cable

replacement. Properly connect the cables to the pen display and replace the connector covers.

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To remove the pen display from the display stand:

1. Turn off your computer and power off the pen display.

2. See removing Cintiq from the display stand

To attach the pen display to a VESA mount

1. Review the instructions that came with your stand or mounting platform. Be sure you understand them, and follow all instructions carefully. Pay attention to any cautions or other safety information.

2. Locate the provided VESA mount spacers to match the lower three screw positions on the back of Cintiq.

3. Using the appropriate screws for your mounting platform and as indicated above, firmly attach the pen display to the platform.

4. As applicable, attach the appropriate cabling between the pen display and your computer. Be sure to replace the pen display cable connector covers.

To remove the pen display from a VESA stand

, reverse the above procedure. Then see mounting Cintiq on the display

stand.

Warning

When attaching the pen display onto an alternate mounting platform, be sure to follow all instructions in the documentation supplied by the platform manufacturer. If improperly installed, the unit could fall, resulting in physical injury or damage to the unit.

Spacers

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USING AN ALTERNATE MOUNT OR STAND

If using Cintiq in an installation that requires the use of an alternate mounting platform, you can remove the Cintiq display stand from the unit and mount the pen display onto any stand or mounting platform conforming to the VESA MIS-E 100/200 (6 screw) standard.

Notes:

Required mounting screws are 4 mm wide with a 0.7 mm pitch (M4), with a screw clearance depth of 17 mm. Exceeding the clearance depth of 17 mm will damage the internal components of the pen display. These screws were provided with your product accessories.

The combined weight of this product (pen display and display stand) is approximately 29 kg (64 lbs). Any table or platform on which this product is installed must be able to support the combined weight of the Cintiq interactive pen display and Cintiq display stand.

The pen display portion of this product weighs 16 kg (35.2 lbs). Any platform or fixture on which the pen display alone is mounted must be able to support the weight of the Cintiq interactive pen display.

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UNINSTALLING CINTIQ

Follow the appropriate procedure below to remove the Wacom driver software and the Cintiq interactive pen display from your system.

Important: When you remove the Wacom driver software, your interactive pen display will no longer operate with full tablet functionality but will continue to function as a mouse device.

Windows

1. Click on the Windows

2. In the C

3. Follow the prompts to remove the software driver. If prompted, enter your administrator log on name

4. When the driver has been removed, shut down your system, power off your computer, and turn off the

START button and open the CONTROL PANEL.

ONTROL PANEL window for

• Windows 7 and Vista W

ACOM TABLET and click UNINSTALL.

•Windows XP

ACOM TABLET and click REMOVE.

: select ADD OR REMOVE PROGRAMS. In the ADD OR REMOVE PROGRAMS window, choose

: click on UNINSTALL A PROGRAM. In the dialog box that appears, choose

and password.

pen display. When your computer and pen display are off, disconnect the pen display from your computer.

Mac

1. From the G

2. Double-click on the W

O menu, choose APPLICATIONS and open the WACOM TABLET folder.

ACOM TABLET UTILITY icon. Click on the TABLET SOFTWARE: REMOVE button.

Enter your administrator log on name and password.

3. After the removal is completed, click OK.

4. Shut down your computer and turn off the pen display. When your computer and pen display are off, disconnect the pen display from your computer.

See obtaining driver downloads

for information on downloading a new software driver (when available)

from the Internet.

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MANAGING PREFERENCES

Use the Wacom tablet preferences utility to manage your pen display preferences for a single or multiple users.

Windows A

LL PROGRAMS. Select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY.

• To remove preferences for the current user, click R

• To delete preferences for multiple users, click R

• To back up your preferences, click B

• To restore preferences that you had previously backed up, click R

• Carefully follow any prompts that may appear.

Mac U

TILITY.

• To remove preferences, select C

• To back up your preferences, select C

• To restore preferences that you had previously backed up, select C

• Carefully follow any prompts that may appear.

: First close any open applications. Then open the utility by clicking the START icon and selecting

EMOVE under MY PREFERENCES.

EMOVE under ALL USER PREFERENCES.

Administrator rights are required to delete preferences for all users. Relaunch any currently open tablet-aware applications that you may be running.

ACKUP... under MY PREFERENCES.

ESTORE... under MY PREFERENCES.

: Open the main APPLICATIONS folder. Then open the WACOM TABLET folder and run the WACOM TABLET

URRENT USER or ALL USERS. Then click REMOVE. Log out, then log back

in. When the software driver loads it will create a new preferences file with the factory defaults.

URRENT USER or ALL USERS. Then click BACKUP....

URRENT USER or ALL USERS.

Then click R

ESTORE....

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