Volkswagen Jetta Hybrid 2015 Owner's Manual
Side view
Fig. 1 Vehicle side overview.
Key to fig. 1:
(1) Fuel filler flap
(2) Roof antenna
(3) Outside door handles
(4) Outside mirror
– Additional turn signal light
(5) Lift points for the jack
Front view
Fig. 2 Vehicle front overview.
Key to fig. 2:
(1) Inside mirror with sensor on mirror base for:
– Rain sensor (if equipped)
– Low-light sensor (if equipped)
(2) Windshield wipers
(3) Engine hood release
(4) Headlights (on left and right)
(5) Fog lights (on left and right, if equipped)
(6) Threaded hole for the front towing eye (behind cover)
(7) Side marker lights (on left and right)
(8) Park Distance Control (PDC) sensors (if equipped)
Rear view
Fig. 3 Vehicle rear overview.
Key to fig. 3:
(1) Rear window:
– Rear window defroster
(2) High-mounted brake light
(3) Taillights (on left and right)
(4) Area for:
– Luggage compartment release
– Rear View Camera system (if equipped)
(5) License plate lights
(6) Threaded hole for the rear towing eye (behind cover)
(7) Roof antenna
(8) Sensors for the Blind Spot Monitor with Rear Traffic Alert (if equipped)
(9) Park Distance Control (PDC) sensors (if equipped)
Driver door overview
Fig. 4 Overview of controls in the driver door.
Key to fig. 4:
(1) Door handle
(2) Power locking button for locking and unlocking the vehicle –
(3) Knob for adjusting the outside mirrors
– Adjusting outside mirrors – –
– Outside mirror heating
(4) Switches for operating the power windows
– Power windows
– Safety switch for rear power windows
(5) Indicator light for the power locking system
(6) Lever for releasing the engine hood
(7) Storage compartment
(8) Bottle holder
(9) Reflector
(10) Luggage compartment release switch
(11) Fuel filler flap release switch
Driver side overview
Fig. 5 Driver side overview.
Key to fig. 5:
(1) Instrument cluster:
– Instruments
– Display
– Warning and indicator lights
(2) Headlight switch
– Off position
– Automatic headlights (if equipped)
– Low beams
– Fog lights (if equipped)
(3) Lever for
– Turning high beams on or off –
– Headlight flasher x
– Turn signals
(4) Windshield wiper and washer lever
– Windshield wiper –
– Intermittent operation for windshield wipers
– Windshield wiper
– “One-tap wiping” x
– Windshield wiper
– Automatic wipe/wash for windshield
(5) Multi-function steering wheel controls (on left and right) ,
– Volume setting for radio, navigation system notifications (if applicable), or telephone
calls –
– Voice control activation
– Display Phone main menu or accept telephone calls
– Audio, navigation –
– Control buttons for the Volkswagen Information System # – – ∃ , ,
– Cruise control buttons , , , , – -
(6) Ignition switch (vehicles without push-button start) or location for the emergency start feature
(vehicles with push-button start)
(7) Dimmer control for the instrument and switch illumination
(8) Lever for the adjustable steering wheel
(9) Horn (only works when the ignition is switched on)
(10) Pedals
(11) Driver front airbag
(12) Air vents – –
(13) Fuse box cover
Upper center console
Fig. 6 Overview of the upper center console.
Key to fig. 6:
(1) Button for the emergency flashers
(2) PASSENGER AIR BAG light (front airbag for front seat passenger)
(3) Radio or Radio & Navigation system (factory-installed) ⇒ Booklet
⇒ Booklet
(4) Climatronic controls
(5) Air vents – –
(6) Passenger seat heating button
(7) Driver seat heating button
Navigation system
Radio
or
Lower center console
Fig. 7 Overview of the lower center console.
Key to fig. 7:
(1) Automatic transmission selector lever
(2) Parking brake lever
(3) Storage compartment with cup holders in the center console
(4) Storage compartment
– with 12 Volt socket
– with AUX-IN jack ⇒ Booklet
(5) Center armrest with storage compartment
(6) Area with buttons for:
– Starting and stopping the hybrid drive – –
–
– Park Distance Control (if equipped)
Radio
or ⇒ Booklet
Navigation system
Instrument cluster
Introduction
In this section you’ll find information about:
Instrument overview
Displays
Displays
Service reminder display
More information:
Warning and indicator lights
Volkswagen Information System
Shifting
Service reminder information ⇒ Booklet
WARNING
Driving on today's roads demands the full attention of the driver at all times. Driver distraction causes accidents, collisions and serious personal injury!
Never use the buttons in the instrument cluster while driving.
Instrument overview
Warranty and Maintenance
Fig. 10 Instrument cluster in the instrument panel.
Please first read and note the introductory information and heed the WARNINGS
Instrument explanations ⇒ fig. 10:
(1) Speedometer.
(2) Hybrid power display ⇒ Information on the hybrid drive system.
– While driving, the current hybrid driving power (in % PWR x 10) is displayed.
– When the electric drive is activated, the needle moves from to .
(3) Displays ⇒ Displays. The hybrid power is displayed after the ignition is switched on Starting
and stopping the engine.
(4) Reset button for the trip odometer display (trip).
– Push the . button for about 1 second to reset to zero.
(5) Fuel gauge ⇒ Refueling.
(6) Button for setting the instrument cluster clock1.
– With the ignition on, push the button to highlight the hour or the minutes in the clock
display.
– To advance the clock, push the . button
– Push the button again or wait about 10 seconds to finish setting the clock.
(7) Engine coolant temperature gauge ⇒ Engine coolant.
(4). Press and hold the button to fast forward.
NOTICE
To help prevent engine damage, always avoid high engine speeds, full throttle acceleration,
and heavy engine loads when the engine is cold.
To help prevent engine damage, the tachometer needle should only enter the red zone
(warning zone) briefly.
Upshifting early into the next higher gear saves fuel and reduces engine noise.
Displays
Fig. 11 In the instrument cluster display: A: Open engine hood, B: Open luggage compartment lid, C: Open
front driver side door, D: Open rear passenger side door.
Please first read and note the introductory information and heed the WARNINGS
Depending on vehicle equipment, different information may be shown in the instrument cluster display.
Open doors, engine hood, or luggage compartment lid ⇒ fig. 11
Warning and information texts
1
On appropriately equipped vehicles, the clock can also be set via the Settings menu in the instrument
cluster display ⇒ Settings menu.
Odometer displays
Time
Outside temperature
Selector lever position ⇒ Shifting
Driving data and menus for different settings ⇒ Volkswagen Information System
Service reminder display ⇒ Service reminder display
Hybrid drive information ⇒ Information on the hybrid drive system
Engine code
Open doors, hood, or luggage compartment lid
The instrument cluster display indicates if any doors, the engine hood, or luggage compartment lid are
open once the vehicle has been unlocked, and while the vehicle is in motion. There may also be an
audible warning chime. Different models and equipment versions may have different displays.
Key to
⇒ fig. 11
See
Stop!
A
The engine hood is open or not properly
closed.
Stop!
B
The luggage compartment lid is open or not
properly closed.
Stop!
C, D
Warning and information texts
The status of various vehicle functions and components is monitored when the ignition is switched on
and while driving. Malfunctions are indicated by red and yellow warning symbols with text messages in
the instrument cluster display (⇒ page Error! Bookmark not defined., Warning and indicator lights).
In some cases, they may also be signaled acoustically. The display can vary depending on the instrument cluster model.
Type of notification
One or more vehicle doors open or not
properly closed.
Symbol
Explanation
color
Type of notification
Symbol
color
Explanation
Priority 1
warning
message
Red Symbol flashing or lit – sometimes with acoustic
warnings.
Stop! ⇒ .
Check malfunction and take corrective action.
Contact an authorized Volkswagen dealer or an
authorized Volkswagen Service Facility for assistance if necessary.
Menus cannot be accessed when a priority 1
warning message is displayed. The warning
message will turn off automatically after a few
seconds. You can confirm and turn off some
warning messages by pressing the button on
the multi-function steering wheel.
Priority 2
warning
message
Yellow Symbol flashing or continuously lit – sometimes
with acoustic warnings.
Malfunctions or low operating fluid levels may
cause vehicle damage and vehicle breakdown
⇒
.
Check malfunction as soon as possible. Contact
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance if
necessary.
Information
text
Odometer displays
The odometer indicates the total distance driven by the vehicle.
The trip odometer (trip) shows the distance driven since the last time the trip odometer was reset.
The last digit indicates 1/10 mile (100 meters).
Outside temperature display
At outside temperatures below about +39 °F (+4 °C), a “snowflake symbol” appears in the display.
The symbol flashes at first, then stays on until the outside temperature rises above +43 °F (+6 °C)
⇒
.
When the vehicle is not moving or when you are driving at very low speeds, the temperature displayed
may be slightly higher than the actual outside temperature.
The measurement range is from -40 °F (-40 °C) to +122 °F (+50 °C).
– Information about various vehicle situations.
Selector lever position
The selector lever position is shown both on the side of the selector lever and in the instrument cluster
display. The respective gear may also be shown in the instrument cluster display in Drive (D) and
Sport Drive (S), as well as in Tiptronic® mode ⇒ Shifting.
Hybrid drive information
The following information for the hybrid drive is shown in the instrument cluster display:
Vehicle readiness indicator READY ⇒ Starting and stopping the engine.
Full electro-mode drive indicator E-MODE ⇒ Information on the hybrid drive system.
Information and warnings ⇒ Information on the hybrid drive system.
Electrical driving performance display (E-Powermeter) ⇒ Information on the hybrid drive system.
Display showing the energy flow between the drive unit (electric motor or combustion engine), the
drive wheels, and the high-voltage battery ⇒ Information on the hybrid drive system.
Engine identification code
Press and hold the . button in the instrument cluster ⇒ Instrument overview for about
15 seconds to display the vehicle's engine identification code. You must do this when the ignition is
on, but the engine is not running.
WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to
break down in traffic and result in a collision and serious personal injury.
Never ignore warning lights or text WARNINGS.
Always stop the vehicle as soon as it is safe to do so.
Park the vehicle at a safe distance from moving traffic and where no part of the hot cata-
lytic converter and exhaust system can come into contact with flammable materials under the
vehicle, such as dry grass, brush, spilled fuel, etc.
A broken down vehicle presents a high accident risk for itself and others. Switch on
emergency flashers and set up a warning triangle to warn oncoming traffic.
WARNING
Roads and bridges may be dangerously icy even if the outside air temperature is above freezing.
If you use the outside temperature display to tell you about frost conditions, remember
that roads can even ice over at temperatures above +39 °F (+4 °C). Always remember: even if
the “snowflake symbol” is not displayed, there could still be black ice on the road.
Never rely exclusively on the outside temperature display.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
The instrument cluster displays and their arrangement may vary depending on the vehicle model
and engine. For displays without warning and information messages, malfunctions are only signaled
with indicator lights.
If there are multiple warning messages, the symbols are displayed for several seconds in order of
importance. The symbols are displayed until the cause has been corrected.
Service reminder display
Please first read and note the introductory information and heed the WARNINGS
The service appointment reminder is shown in the instrument cluster display.
For information on maintenance intervals, please see the ⇒ Booklet
For vehicles with time- or distance driven-dependent service, only fixed service intervals are displayed.
Service reminder
If service is due in the near future, a service reminder is displayed when the ignition is switched on.
The messages Oil change and Inspection are shown in the instrument cluster display with the
number of miles (km) and days remaining until service is due.
Service event
When service is due, the message Oil change now! or Inspection now! is shown in the
instrument cluster display.
Viewing service message
The current service message can be accessed when the ignition is switched on, the engine is
switched off, and the vehicle is stopped:
Select the Settings menu.
In the Service submenu, select the Info menu item.
OR: If the Vehicle status main menu is active, use the arrow buttons to navigate to the service
reminder display.
A minus sign in front of the number of miles (kilometers) or days means that service is overdue.
Resetting the oil change service reminder
If the service was not performed by an authorized Volkswagen dealer or an authorized Volkswagen
Service Facility, the oil change service reminder can be reset as follows:
Warranty and Maintenance
.
1. Switch off the ignition.
Press and hold the . button in the instrument
2.
cluster.
3. Switch on the ignition.
4.
Release the . button.
A confirmation message appears in the display.
5.
Confirm request with the button on the multifunction steering wheel.
Resetting the inspection service reminder
If the service was not performed by an authorized Volkswagen dealer or an authorized Volkswagen
Service Facility, the inspection service reminder can be reset as follows:
1. Switch off the ignition.
2. Switch on the emergency flashers.
3.
Press and hold the . button in the instrument
cluster.
4. Switch on the ignition.
5.
Release the . button.
6. A confirmation message appears in the display.
Confirm request with the button on the multifunction steering wheel.
7. Switch off the emergency flashers.
Do not reset the service reminder between service intervals; otherwise, incorrect information will
be displayed.
The service reminder disappears after a few seconds or after the button on the multi-function
steering wheel has been pushed.
Volkswagen Information System
Introduction
In this section you’ll find information about:
Menu structure – overview
Menu structure – overview
Using the instrument cluster menus
Main menus
MFI menu (Multi-Function Indicator)
Settings menu
Settings menu
Assistants menu
Convenience submenu
Lights & Vision submenu
When the ignition is switched on, you can display different types of information in the instrument
cluster and control certain vehicle features.
The control buttons are on the right side of the multi-function steering wheel.
The number of menus in the instrument cluster display depends on the electronics and equipment on
the vehicle.
An authorized Volkswagen dealer or an authorized Volkswagen Service Facility may be able to add or
modify functions depending on your vehicle's equipment.
Some menu items can only be accessed when the vehicle is not moving.
As long as a priority 1 warning message is displayed, no menus can be accessed. To display menus,
press the button on the multi-function steering wheel ⇒
More information:
Outside mirrors
Driver assistance systems
Radio
Radio or Navigation system ⇒ Booklet
Mobile phone package ⇒ Booklet
Mobile Phone Package
or ⇒ Booklet
fig. 13.
Navigation system
WARNING
Driving on today's roads demands the full attention of the driver at all times. Driver distraction causes accidents, collisions and serious personal injury!
Never access menus when the vehicle is moving.
Emergency starting and starting the engine with a very weak vehicle battery or after the vehicle
battery has been replaced may change or delete system settings (including time, date, and programming). Check the settings and correct as necessary once the vehicle battery has built up a sufficient
charge.
Menu structure – overview
Please first read and note the introductory information and heed the WARNINGS
The instrument cluster display is divided into 3 parts. The time (digital clock) is displayed in the top
part. The bottom part contains the odometer and the trip odometer (“trip”). You can select the following
displays for the middle part:
Multi-Function Indicator (MFI)
▪ Travel time
▪ Consumption --.- mpg (current fuel consumption)
▪ Av. consumption --.- mpg (average fuel consumption)
▪ Range -- mi
▪ Route -- mi
▪ Average speed --- mph
▪ --- mph (digital speed display)
▪ Oil temperature
▪ Speed warning --- mph
Energy Flow
Audio
⇒ Booklet
Navigation
Phone
⇒ Booklet
Assistants (if equipped)
▪ R. Traf. Alert
▪ Blind Spot
▪ AFS
Vehicle status
Settings
▪ Assistants
– AFS
– Blind Spot
– Back
▪ Language
▪ MFI data
– Travel time
– Curr. consum. (current fuel consumption)
– Av. consum. (average fuel consumption)
– Route
– Av. speed
– Digit. speed (digital speed display)
– Oil temp. (Oil temperature)
– Speed warn. (speed warning)
– Back
▪ Convenience
– ATA confirm
– Central locking
Auto unlock
Unlock doors
Radio
or ⇒ Booklet
⇒ Booklet
Navigation system
Mobile Phone Package
Navigation system
Back
– Window op. (window operation)
Off
All
Driver
Back
– Mirror adjust
Individually
Both mirrors
Back
– Factory setting
– Back
▪ Lights & Vision
– Coming Home
– Leaving Home
– Footwell light
– Conv. turn sig. (convenience turn signal)
– Factory setting
– Back
▪ Time
– Set clock
– 24 hr. mode
– Daylight save
– Back
▪ Snow tires (winter tires)
– On
– + 5 mph
– - 5 mph
– Back
▪ Units
– Temperature
– Consump./dist.
– Back
▪ Service
– Info
– Back
▪ Factory setting
Using the instrument cluster menus
Fig. 13 Right side of the multi-function steering wheel: Controls for the menus in the instrument cluster dis-
play.
Please first read and note the introductory information and heed the WARNINGS
The instrument cluster menus are controlled with buttons on the right side of the steering wheel
fig. 13.
⇒
Accessing the instrument cluster menus
Switch on the ignition.
If a message or the vehicle icon is displayed, push the button (⇒
multi-function steering wheel until a main menu appears in the instrument cluster display. For a list of
main menus, see ⇒ , Main menus.
Push buttons # or ∃ to move to another main menu, and push the arrow up and down buttons
and to navigate inside the current main menu.
Displaying a submenu
Press the button ⇒ fig. 13 to display submenu items. For instance, after scrolling to MFI data in
the Settings main menu, press the button to display items available under the MFI data submenu.
Selecting a setting
Use the arrow up and down buttons or on the multi-function steering wheel ⇒
through the available options. The selected menu item is located between the 2 horizontal lines. There
may also be a triangle () on the right. Push the button to select a setting.
Returning to the main menu
Press the # or ∃ buttons ⇒ fig. 13 or use the arrow up and down buttons or and select Back.
fig. 13) on the right side of the
fig. 13 to navigate
Main menus
Please first read and note the introductory information and heed the WARNINGS
Menu Function See
MFI
Energy
Flow
Audio
Navigation
Phone
Multi-Function Indicator (MFI) information.
Shows the current energy flow to
the hybrid drive.
Station indicator in radio mode.
Track display in CD mode.
Track display in media mode.
Information displays on the navigation system (if equipped):
When destination guidance is active, turn arrows and proximity
bars are shown. The illustration is
similar to the symbol display in the
navigation system.
If destination guidance is inactive,
driving direction (compass function) and the current street name
are displayed.
Information and settings of the
mobile phone package.
⇒ Booklet
⇒ Booklet
Navigation
system
⇒ Booklet
Navigation
system
⇒ Booklet
Phone Package
Radio
Mobile
or
Assistants
Vehicle
status
Turn the Blind Spot monitor, Rear
Traffic Alert, and Adaptive Front
Lighting System (AFS) on and off
(if equipped).
Current warning and information
messages.
This menu item is only displayed
when warning or information messages are available. The number
of available messages is shown in
the display. Example: 1/1 or 2/2.
Menu Function See
Includes various submenus and
Settings
settings such as time, speed warning for winter tires, language, and
units.
MFI menu (Multi-Function Indicator)
Please first read and note the introductory information and heed the WARNINGS
Some MFI menus have 2 automatic memories: 1 – single trip memory and 2 – total trip memory.
The number of the trip memory is shown at the upper right of the display, if applicable.
The trip memories are in addition to the trip odometer, which is displayed in the bottom part of the
instrument cluster and controlled using the . button on the right of the instrument panel ⇒
(4).
Press the button on the multi-function steering wheel ⇒
Push and hold the button to manually reset a trip memory to zero.
fig. 13 to toggle between the two memories.
fig. 10
The memory accumulates and stores information
about distance driven and fuel used from the time the
1
OR
Since
start
Single
trip
memory
ignition was switched on until the time it was switched
off.
If the ignition stays off for 2 hours or more, stored
information is automatically deleted. If the trip is continued within 2 hours after the ignition was switched
off, the new values are added.
The memory displays and stores the accumulated
2
OR
Long
term
Total
trip
memory
driving and fuel consumption data of any number of
single trips up to a total driving time of 99 hours and
59 minutes, and up to a total distance of 9,999 miles
(9,999 km). If one of the maximum values is exceeded, then the memory is automatically cleared and
starts again from 0.
Possible MFI menu displays
The following displays can be accessed in the MFI menu if enabled under Settings > MFI data.
Displays that are not enabled will not appear.
Display Function
Travel time
Consumption
--.- mpg
Consumption
--.- l/100 km
Av. consumption
--.- mpg
Av. consumption
--.- l/100 km
Range -- mi
Range -- km
Driving time in hours (h) and minutes (min) corresponding to trip memories 1 and 2 (toggle).
Current fuel consumption in miles per gallon
(l/100 km) while driving.
When units are set to miles, dashes appear instead of
a number when the engine is running and the vehicle
is standing still.
When units are set to kilometers, the display shows
liters consumed per hour when the engine is running
and the vehicle is standing still.
Average fuel consumption in miles per gallon
(l/100 km) on trips per trip memories 1 and 2 (toggle)
is displayed once the vehicle has been driven about
330 feet (100 m). Until then, dashes appear instead
of a number. The value displayed is updated every
5 seconds.
Estimated distance in miles (km) that the vehicle can
go with the fuel left in the tank the way you are currently driving. Takes account of the current fuel consumption, among other things.
Route -- mi
Route -- km
Average speed
-- mph
Average speed
-- km/h
-- mph
-- km/h
Distance driven in miles (km) per trip memories 1 and
2 (toggle).
Average speed on trips per trip memories 1 and 2
(toggle). Displayed once the vehicle has been driven
about 300 feet (100 m). Until then, dashes may appear instead of a number. The value displayed is
updated every 5 seconds.
Digital display of the current vehicle speed.
Display Function
Oil temperature ---°F
Current engine oil temperature.
Oil temperature ---°C
Speed warning
--- mph
Speed warning
--- km/h
Switching between the displays
Use the arrow up and down buttons ( and ) on the multi-function steering wheel.
Storing speed for the speed warning
Select the Speed warning display.
Press the button to save the current speed and to activate the warning.
If the speed is not right, press buttons or on the multi-function steering wheel to set a differ-
ent speed within about 5 seconds. Then press the button a second time or just wait a few seconds.
The speed is saved and the warning is activated.
To deactivate, toggle to Speed warning and press the button. The set speed is deleted.
Manually erasing trip memory 1 or 2
Select the trip memory to be erased.
Press the button for about 2 seconds.
Enabling and disabling displays
Use the Settings menu, submenu MFI data to enable displays you want to be available under the
MFI menu in the instrument cluster display. The units in which data is displayed can also be changed
⇒ Settings menu.
When the set speed (from 20–155 mph or 30–
250 km/h) is exceeded, an acoustic warning sounds
and a visual message may also appear in the instrument cluster display.
Settings menu
Please first read and note the introductory information and heed the WARNINGS
Settings menu
Assistants
Function
Settings for the driver assistance systems
Settings menu
Function
Language
MFI data
Convenience
Lights & Vision
Time
Snow tires
Units
Set the language for messages in the display and
navigation system.
Select the features you want to have displayed in the
MFI menu in the instrument cluster display
Convenience function settings
Vehicle lighting settings
Set hours and minutes for the instrument cluster clock
and the Radio & Navigation System clock. The time
can be displayed in 12 or 24 hour format, and can
also be set to daylight savings time.
Set up a visual and acoustic speed warning. Use the
feature only when winter tires are installed that have
a speed rating less than top vehicle speed.
Set the units in which temperature, fuel consumption,
and distances should be displayed (for example,
whether to show distance driven in miles or kilometers).
Service
Factory setting
View the service reminder display
Reset the functions in the Settings menu back to
the factory settings.
Volkswagen Car-Net: Connecting you and your
vehicle
Introduction
In this section you’ll find information about:
Volkswagen Car-Net service
Features
Application software (“apps”)
3-button module
Volkswagen Car-Net services are provided by Verizon Telematics, Inc. (VzT) and are available only on
select models. Automatic Crash Notification (ACN) may be engaged for up to 6 months without activating a trial or paid subscription; Manual Emergency Call service and all other Volkswagen Car-Net
services require a trial or paid subscription. Volkswagen Car-Net may collect location information. See
applicable Terms of Service and Privacy Policy available at www.vw.com/carnet for details.
Data Collection and Privacy
Vehicle location information is transmitted to Volkswagen and our Volkswagen Car-Net service provider, Verizon Telematics, Inc. (VzT), anytime you press a Volkswagen Car-Net in-car button, when an
ACN event occurs or periodically in connection with the operation of Volkswagen Car-Net.
Unless Volkswagen Car-Net equipment is disabled in the vehicle, it is possible for Volkswagen and
VzT to determine the car’s location if required to do so by law, court order, subpoena or other legal
requirement. For more information, please contact the Volkswagen Car-Net Response Center at 1877-820-2290.
Calls may be monitored or recorded.
Volkswagen collects, processes, transmits, uses, and shares information about you and your vehicle
in accordance with the Volkswagen Car-Net Terms of Service and Privacy Policy. See the Volkswagen
Car-Net Terms of Service and Privacy Policy at (http://www.vw.com/carnet) for more details.
More information:
Declaration of Compliance
WARNING
Application software and Volkswagen Car-Net services that are unsuitable or improperly
used can cause accidents, serious personal injury and vehicle damage.
Volkswagen Car-Net services can be used only where adequate cellular and GPS signals
are available.
Volkswagen recommends using only services and application software that are provided
by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.
Protect the mobile device and its application software from misuse.
Never modify application software and Volkswagen Car-Net services.
Always read and heed the operating instructions for the mobile device.
WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application
software and Volkswagen Car-Net services while driving can distract the driver from traffic.
Always drive attentively and responsibly.
Volkswagen Car-Net service
Please first read and note the introductory information and heed the WARNINGS
Your vehicle has equipment to enable Volkswagen Car-Net, a suite of connected vehicle services that
makes driving and owning a Volkswagen vehicle more convenient. Volkswagen Car-Net allows you to
seamlessly connect your car and your life by offering the following services:
Safe & Secure – Receive support and assistance in the moment of need.
Family Guardian – Keep track of family members driving your vehicle.
Remote Vehicle Access – Interact with your vehicle through your Volkswagen Car-Net iPhone® or
Android® app, computer or a Volkswagen Car-Net Customer Specialist (text and data rates apply).
Diagnostics & Maintenance – Manage your vehicle health with diagnostic checks and service
scheduling.
You can access Volkswagen Car-Net services via your Volkswagen Car-Net iPhone® or Android® app
(text and data rates apply) and the Volkswagen Car-Net website (http://www.vw.com/carnet). If you
have a question or would like to subscribe, please either press the • button in your vehicle or contact
the Volkswagen Car-Net Response Center at 1-877-820-2290. For more information or to log on to
your Volkswagen Car-Net account, visit http://www.vw.com/carnet.
Note: Please review the Volkswagen Car-Net Terms of Service and Privacy Policy at
http://www.vw.com/carnet.
Subscription required
Automatic Crash Notification (ACN) may be engaged for up to 6 months, starting from the date of new
vehicle sale, without activating a trial or paid subscription.
The Manual Emergency Call service and all other Volkswagen Car-Net features require a trial or paid
subscription. To begin your trial or paid subscription, authentication and activation are required. For
more information, please visit the website (http://www.vw.com/carnet), press the • button in the 3button module in your vehicle or contact the Volkswagen Car-Net Response Center at 1-877-820-
2290.
The LED light in the 3-button module will be green during the trial period and whenever you have an
active subscription. The LED light will go off if the trial period is over and the customer has not subscribed to the Volkswagen Car-Net services. The LED light will be red only during a VW Car-Net
hardware malfunction or fault ⇒ 3-button module.
Once a trial or paid Volkswagen Car-Net subscription has been activated, please advise all who
use the vehicle that different kinds of data can be sent and received automatically by the vehicle, including speed, location and more.
WARNING
Vehicle health reports do not replace the information provided by the vehicle warning and
indicator lights. Failure to heed warning lights and instrument cluster text messages can
cause the vehicle to break down in traffic and result in a collision and serious personal injury.
Never ignore warning lights or text WARNINGS.
Always stop the vehicle as soon as it is safe to do so.
Park the vehicle at a safe distance from moving traffic and where no part of the hot cata-
lytic converter and exhaust system can come into contact with flammable materials under the
vehicle, such as dry grass, brush, spilled fuel, etc.
A broken down vehicle presents a high accident risk for itself and others. Switch on
emergency flashers and set up a warning triangle to warn oncoming traffic.
Before opening the engine hood, always switch off the engine and let the engine cool
down.
Always be very careful when working in the engine compartment, which is a potentially
dangerous area in any motor vehicle and can cause serious personal injury.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Volkswagen collects, processes, transmits, uses and shares information about you and your
vehicle in accordance with the Volkswagen Car-Net Terms of Service and Privacy Policy. See the
Volkswagen Car-Net Terms of Service and Privacy Policy at http://www.vw.com/carnet for more details.
Volkswagen Car-Net services use a system based on a wireless communication network. If all
technical and other conditions are met and Volkswagen Car-Net still does not work properly, please try
using the service again later.
Features
Please first read and note the introductory information and heed the WARNINGS
The following listed features are available after Volkswagen Car-Net registration either through the 3-
button module ⇒ 3-button module, a mobile device ⇒ Application software (“apps”), the Volkswagen
Car-Net website (http://www.vw.com/carnet) or by contacting the Volkswagen Car-Net Response
Center at 1-877-820-2290. They are divided into 4 categories: Safe & Secure, Family Guardian, Remote Vehicle Access and Diagnostics & Maintenance Services. Always refer to the Volkswagen CarNet website for the most up-to-date information regarding Volkswagen Car-Net services.
Safe & Secure:
Feature Description
Safe & Secure:
Feature Description
Automatic Crash Notification is initiated in the event
of airbag deployment or rollover. When the feature is
activated the Volkswagen Car-Net Response Center
is notified of your location and contacts your vehicle
Automatic Crash
Notification (ACN)
to determine the risk of injury and to dispatch help.
Help is dispatched even if the Volkswagen Car-Net
Response Center does not connect to the vehicle's
occupants. Automatic Crash Notification may be
engaged for up to 6 months without activating a trial
or paid subscription.
Manual Emergency
Call
Roadside Assistance
Stolen Vehicle Location Assistance
For use by law enforcement authorities only. See
Terms of Service at
www.vw.com/carnet
for details.
Family Guardian:
In the case of an emergency, press the
• button in
the 3-button module: The Volkswagen Car-Net de-
vice initiates a connection to the Volkswagen Car-
Net Response Center. The location of the vehicle
and customer data for identification is sent at the
same time.
Press the button in the 3-button module: The
vehicle will connect directly to the Volkswagen
Roadside Assistance Call Center. The vehicle’s lo-
cation is also transmitted in order to more quickly
provide assistance.
After you have reported your vehicle as stolen to law
enforcement, you may provide the case information
to the Volkswagen Car-Net Response Center. Once
the information has been verified, the VW Car-Net
Customer Specialist will be able to provide law en-
forcement with vehicle location data sent by the VW
Car-Net module.
Feature Description
Family Guardian:
Feature Description
By logging on to your Volkswagen Car-Net account, you
Boundary
Alert
can designate an area on a map as a “virtual fence.” The
vehicle owner can then choose notification channels (text
message or email) for receiving alerts when the vehicle
crosses the defined boundary (texts and data rates apply).
Volkswagen Car-Net can be configured to inform the vehicle owner whenever the vehicle exceeds a speed set by
Speed Alert
the owner. The owner can select to be informed through
multiple channels, including text messages and email (text
and data rates apply).
Remote Vehicle Access:
Feature Description
Remote Door
Unlock
Remote Honk
and Flash
Last Parked
Location
You can send a request to unlock the vehicle doors
through your Volkswagen Car-Net iPhone
®
or Android®
app, the Volkswagen Car-Net website or by calling the
Volkswagen Car-Net Response Center (text and data rates
apply). If none of the vehicle doors are opened within
about 30 seconds, the car will lock again.
You can send a honk and flash signal to the car using the
Volkswagen Car-Net website or the VW Car-Net iPhone
®
or Android® app (text and data rates apply). The car will
honk the horn and blink the headlights and emergency
flashers for up to 10 seconds.
You can locate your last parked location using your
Volkswagen Car-Net iPhone
®
or Android® app (text and
data rates apply).
Remote Vehicle Access:
Feature Description
Destinations
Only applicable for vehicles
equipped
with a factory-installed
navigation
Points of Interest (POIs) or other destinations can be imported remotely into the factory-installed navigation system
(if equipped) from a computer or the Volkswagen Car-Net
iPhone
®
or Android® app (text and data rates apply). These
destinations can be called up and used by the navigation
system.
system.
Destination
Download
Only applicable for vehicles
equipped
with a factory-installed
Press the • button in the 3-button module: The vehicle will
connect directly to the Volkswagen Car-Net Response
Center where a Volkswagen Car-Net Customer Specialist
will assist with destinations. The address of a dealer’s location can also be sent by the Customer Specialist to your
factory-installed navigation system (if equipped).
navigation
system.
Current information about the vehicle can be viewed
through a computer or your Volkswagen Car-Net iPhone
Remote Status Check
or Android® app (text and data rates apply). You can find
out if the doors, luggage compartment and engine hood
are open or closed, whether the car lights are on or off, the
level of fuel in the tank, when the vehicle needs to be serviced next and more.
Diagnostics & Maintenance:
Feature Description
®
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