Verizon MI424WR Installation Guide

Remove Existing FiOS Equipment

Before installing your new FiOS Router, you must disconnect your old router and all connected devices, including the Motorola

NIM (if connected to your existing router).Don’t forget to remove all of the router components including power supplies and all cables because they will NOT work with your new FiOS Router. The photos below include some examples of connected devices that must be removed before installing your new FiOS Router.

FiOS Router

NOTE: Verizon FiOS TV subscribers will be unable to use the Video On Demand, Pay Per View,Widgets, Search Media Manager or receive updates for the Interactive Media Guide until the new FiOS Router installation is completed. Once installation is completed, the features will be restored and available for use.

D-Link Router (VDI-624)

Network Interface Module (NIM)

Motorola

D-Link Power Supply

If you are a Verizon FiOS® TV subscriber, this device may have been connected to an existing D-Link router A Motorola NIM can be identified by the letters“RF” on the lower left front panel. It is no longer required to be connected to your new FiOS Router.

Connect to the FiOS Router

Step

1 Connect the Coax Cable previously connected to your

NIM to the Red Coax Connector on the back of the FiOS Router.

Alternate - Connect one end of the Coax Cable to your Coax Port and the other end to the Red Coax Connector on the back of the FiOS Router.

Step

2 Read and remove the

White label on the back of the FiOS Router. Plug the Black Power Cord into the Black Port and then into a Wall Outlet.

Step

3 Turn the FiOS Router ON. Make

sure the Power light on the front of the FiOS Router is SOLID Green.

Step

4 Make sure the LAN Coax light

is either solid or flashing Green. This may take a couple of minutes.

Step

5 Read and remove the Yellow

label on the back of the FiOS Router.

Plug the Yellow Ethernet Cable into any of the four Yellow Ports.

Black Port

Power Cord

Power Switch

Yellow Port

Yellow Cable

Step

6 Make sure that your

computer is turned on, then plug the other end of the Yellow Cable into the Ethernet Port on the computer.

An Ethernet Port looks similar to a regular Phone Jack, but is slightly larger.

Step

7 Make sure at least one of the LAN

Ethernet lights on the front of the FiOS

Router is either solid or flashing Green. This may take a few moments.

Note: If the LAN Ethernet light does NOT turn green, make sure the Yellow Ethernet Cable is properly connected on both ends. Otherwise go to Question 9 of the Troubleshooting section.

Step

8 Check the type of WAN

connection installed. It is either Ethernet or Coax. If it is Ethernet, follow the WAN Ethernet Setup instructions. If it is Coax, follow the WAN Coax Setup instructions.

Coax Port

Important: Verizon FiOS TV subscribers MUST always connect a Coax cable to the FiOS Router regardless of using a WAN Ethernet connection.

Ethernet Port

WAN Ethernet Setup

a. Connect one end of the White

Ethernet Cable into your Ethernet Port located on the wall and the other

end into the White Ethernet Port on the back of the FiOS Router.

b. Make sure that the WAN Ethernet

light is either solid or flashing Green.

Note: If the WAN Ethernet light does NOT turn green, make sure the White

Ethernet Cable is properly connected on both ends.

WAN Coax Setup

a. Connect one end of the Coax Cable

to your Coax Port located on the wall and the other end to the Red Coax Connector on the back of the FiOS Router.

b. Make sure that the WAN Coax light

is either solid or flashing Green. This may take a couple of minutes.

Note: If the WAN Coax light does NOT turn green, make sure the Coax Cable is properly connected on both ends.

Upon completing the setup instructions in Step 8, observe the Internet light located on the front of your new FiOS Router. It should turn green within 3 minutes.If the Internet light remains amber for more than 3 minutes, call Verizon FiOS customer service at 888-553-1555 to get connected. When you call, enter your phone number and follow the prompts for help with connecting your FiOS Router.

Red Coax Connector

White Port

Ethernet Cable

Coax Cable

Configure the FiOS Router

Step

1 Open a Web browser and

type http://192.168.1.1 in the address bar. Then press Enter on the keyboard.

Step

2 The “Login Setup” screen

appears. Select a new User Name and Password and type them into the appropriate fields.

Make sure to write down this information as you will need it in the future.

Step

3 Change the time zone

to the appropriate setting. Then click OK.

Step

4 The “Main Menu” screen

appears. Check to make sure you have a GREEN checkmark under

Router Status.

Note: If the Green checkmark under Router Status does NOT appear, make sure

there is a solid Green WAN light (either Ethernet or Coax).

Step

5 Make sure that either the

Coax Status or Ethernet Status

under Broadband Connection shows that it is CONNECTED.

Note: If the Broadband connection is NOT connected, make sure there is a solid Green WAN light (either Ethernet or Coax) and also a solid Green Internet light on your FiOS Router.

Connect to Other Computers/Set Top Box

Your FiOS Router supports 3 different home networking technologies:Ethernet (Wired), Wireless,and Connect Your FiOS TV Set Top Box(es) (Wired). Please go to the section that is applicable to you.

Ethernet (Wired)

Step

1 Get another Ethernet

cable (not supplied). Plug one end into one of the open Yellow Ethernet Ports on the back of the FiOS Router. Plug the other end into the Ethernet port of the next computer you want to connect.

Step

2 Repeat these steps for

each computer that you want to connect to the FiOS Router using Ethernet.

Wireless

Step

1 Make sure that each

computer that you want to connect wirelessly has built-in wireless or an attached wireless adapter.

Step

2 Make sure that the wireless computer uses the same

ESSID and WEP key as the FiOS Router.To do this, launch the wireless computer’s wireless application.

Step

3 Turn the FiOS Router

over.You will see a sticker that lists

the FiOS Router’s preset ESSID and WEP key. Enter that information in the wireless computer’s wireless settings and click Save.

Note: The FiOS Router uses 64/40 bit WEP encryption by default. Your wireless computer must be configured for 64/40 bit WEP during setup.

Step

4 To make sure that the changes were enabled, try to surf

the Web from the wireless computer.

Flip this Installation Guide over to continue

Built-In Wireless

EXAMPLE

Wireless Adapter

Computer

Connect Your FiOS TV Set Top Box(es)

Step

1 Make sure all of your Set Top Box(es) are turned OFF.

Step

2 Get a Coax Cable and

connect one end into a Coax Port (usually located on the wall or to a splitter) and the other end into your Set Top Box Coax Connector on your Set Top Box.

Step

3 Power up your Set Top Box.

Step

4 Make sure that the LAN Coax

light on the front of the FiOS Router is

either solid or flashing Green. This may take a couple of minutes.

Step

5 You are connected. Your Set Top Box(es) are

now supported.

Congratulations! You have successfully installed and configured your FiOS Router and created your own home or office network.

Set-Top Box Coax Connector

Coax Cable

Troubleshooting/Frequently Asked Questions

How do I reset the FiOS Router to the factory defaults?

Depress the HW reset button on the back of the unit for

at least 10 seconds or access the Restore Defaults reset button located in the “Advance Setup” section of the router's management GUI.

Do any special steps have to be taken to configure a

WAN connection using either MoCA or Ethernet?

No, the FiOS Router has an Auto Detect feature and will

connect accordingly.

Is wireless on by default?

Yes.

Is wireless security on by default?

Yes,with a unique 64/40 bitWEP Key printed on the bottom

of each FiOS Router.

I cannot get into the FiOS Router GUI interface.What

should I do?

Ensure the computer you are connecting to the FiOS

Router is setup to dynamically receive an IP Address.

Are the FiOS Router Ethernet ports Auto Sensing?

Yes, a straight through or crossover Ethernet (RJ45) cable

can be used.

What can be done about a weak wireless signal?

Try selecting a different Wireless channel. The FiOS Router

has the capability of dynamically selecting a stable channel or you can manually select a channel. You may also want to try relocating/repositioning the FiOS Router.

What does the “My Network” section display?

My Network displays LAN devices that are connected to

the FiOS Router along with information about each device.

I’ve physically connected my computer to the FiOS

Router, but my computer is still unable to see the FiOS Router or surf the Internet. What should I do?

You need to make sure that the TCP/IP protocol is setup

properly on this computer. To do that complete the following steps:

Step

1 For XP, from the

desktop, click the START button (For Vista click on the Windows button) on the lower left corner. From the menu that appears, click Control Panel.

Step

2 For XP, when the

“Control Panel” window appears, click Network Connections. For Vista click on“View Network Status and Tasks” under the “Network and Internet” icon.

XP Screen

Vista Screen

XP Screen

Step

3 For XP, in the

"Network Connection" window,right- click Local Area Connection and select "Properties". A number may be displayed after the Local Area Connection. If more than one Local Area Connection is listed, locate the one that corresponds to the network card that you have connected to the FiOS Router, it should say “connected”. For Vista, in the "Network Sharing" window,click on View status next to "Local Area Connection".

(Vista only) When the "Local Area Connection Status" window appears Click Properties.

XP Screen

Vista Screen

Step

4 In the “This

connection uses the following item” list box, double-click Internet Protocol (TCP/IP).For Vista be sure to click on Internet

Protocol Version 4.

Step

5 The“Internet

Protocol (TCP/IP) properties” window appears. Make sure “Obtain an IP address automatically” is selected, then click OK to exit. Click OK on the previous window to exit.

Verizon FiOS Router

Installation Guide

This Installation Guide will walk you through the easy steps to set up your FiOS® Router. During this process, we’ll show you how to:

Remove Existing FiOS Equipment

Connect to the FiOS Router

Configure the FiOS Router

Connect to Other Computers/Set Top Box

Troubleshooting/Frequently Asked Questions

MI424WR

Part No: 0530-0580-001 QS942/0108

Vista Screen

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