22/09/17
Verifone Vx Series
Quick User Guide
2
The information contained in this document is subject to change without notice. Although Verifone has
attempted to ensure the accuracy of the contents of this document, this document may include errors or
omissions.
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associated with Verifone’s products and services are trademarks of Verifone Inc. All other brand names and
trademarks appearing in this manual are the property of their respective holders.
Contents
Vx General Functions ................................................................................................................................................. 3
Retail Sale .............................................................................................................................................................. 3
Retail Sale with Contactless Enabled ..................................................................................................................... 3
Batch / End of Day ................................................................................................................................................. 4
Summary Report .................................................................................................................................................... 4
Totals Report ......................................................................................................................................................... 4
Review Report ....................................................................................................................................................... 4
Refunds .................................................................................................................................................................. 5
Referrals ................................................................................................................................................................. 5
Forced Sale / Offline Mode .................................................................................................................................... 6
DCC Retail Sale ....................................................................................................................................................... 6
DCC Forced Sale / Offline Mode ............................................................................................................................ 7
DCC Foreign Currency Reversal ............................................................................................................................. 7
DCC Refund ............................................................................................................................................................ 8
Vx Restaurant Functions ............................................................................................................................................ 8
Restaurant Sale ...................................................................................................................................................... 8
Restaurant Sale with Contactless Enabled ............................................................................................................ 9
Adding a Tip after Sale ........................................................................................................................................... 9
Adding Servers (if enabled) ................................................................................................................................. 10
DCC Restaurant Sale ............................................................................................................................................ 10
Vx Hotel Functions ................................................................................................................................................... 11
Pre-Authorisation / Check In ............................................................................................................................... 11
Completion / Check Out ...................................................................................................................................... 11
DCC Pre-Authorisation / Check In ........................................................................................................................ 12
DCC Completion / Check Out ............................................................................................................................... 12
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Vx General Functions
Retail Sale
1. Insert Chip Card into terminal chip reader.
2. Enter the Sale Amount and then press ENTER.
3. If a chip card, hand the terminal to the cardholder to enter their PIN.
4. The terminal will contact the host for an Authorisation and deliver one of the following responses:
• Transaction authorised – with an AUTH Code
• Transaction declined
• Transaction partially authorised – if the transaction is partially authorised the terminal will display
the transaction value the card issuer is willing to authorise. The partial AUTH can either be accepted
by selecting “Yes” or rejected by selecting “No”. Note: If you select YES then the customer will need
to make up the balance of the sale via a different payment method.
5. Remove the merchant copy receipt by tearing.
6. If a non-chip card, obtain and verify the cardholder’s signature on the merchant copy receipt. Is the
signature valid?
a. Yes, press ENTER.
b. If signature is not valid, select No or press CANCEL.
7. Finally, a cardholder copy receipt is printed.
For referrals go to the Referral section.
Retail Sale with Contactless Enabled
1. Select Sale.
2. Key in transaction amount.
3. Terminal will prompt to check the amount entered.
a. If the amount is correct, select YES to continue sale.
b. If the amount is incorrect, select NO to rekey in amount.
4. Terminal will prompt to Present / Insert / Swipe Card.
(The first of the four green LED’s above the screen will light up to show contactless is enabled).
5. Tap the contactless card above the screen.
6. Terminal will contact host for Auth.
7. Terminal will print off Merchant copy, tear receipt and then the terminal will return to the main idle
screen. Note: The cardholder receipt is not printed by default. This option can be enabled by the
appropriate Customer Service team.
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Batch / End of Day
1. Select Batch.
2. Select End of Day.
3. Enter your user password.
4. Totals are displayed. Select YES to confirm sale and refund totals. (Select NO if totals are incorrect).
5. The terminal prints a GBOK report on successful End of Day.
6. Reconcile incorrect totals using Review in the Batch Menu.
If your ‘End of Day’ fails, please call Customer Service.
Summary Report
1. From the idle screen, either press the downward button situated on the screen in the bottom left hand
corner (Touch screen specific) or press the far most left button directly underneath the screen (Nontouch screen specific).
2. Select Report.
3. Enter your password.
4. Select Summary.
5. The terminal prints a Summary report displaying the significant figures.
Totals Report
1. From the idle screen, either press the downward button situated on the screen in the bottom left hand
corner (Touch screen specific) or press the far most left button directly underneath the screen (Nontouch screen specific).
2. Select Report.
3. Enter your password.
4. Select Totals.
5. The terminal displays and prints a Totals report displaying the significant figures.
Review Report
1. From the idle screen, either press the downward button situated on the screen in the bottom left hand
corner (Touch screen specific) or press the far most left button directly underneath the screen (Nontouch screen specific).
2. Select Review.
3. Enter your password.
4. Select Totals.
5. The terminal displays and prints a Review report displaying the significant figures.