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Verifone VX520+Vx805
CTLS Payment Terminal
Manual
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This payment terminal manual is for merchants to provide them with secure processing of
card payments via the payment terminal.
This manual constitutes an integral part of the Payment Cards Service Agreement and the
Payment Terminal Rental Agreement and, by signing these agreements, the Merchant
agrees to follow the terms and conditions set out in this manual.
Table of contents
Keypad features
..................................................................................................................... 3
Chip card transactions
........................................................................................................... 4
Contactless card
transactions ................................................................................................ 6
Swipe card transactions
........................................................................................................ 8
Response codes in the event of transaction failure
............................................................ 10
Transaction revocation
........................................................................................................ 12
Printing out a copy of the receipt
........................................................................................ 14
Closing a day
.......................................................................................................................... 15
Messages appearing on the screen
.................................................................................... 16
Switching the paper roll
...................................................................................................... 17
Technical support
• Assistance with issues related to card transactions: ph. 67 444 444; e-mail: poshelp@swedbank.lv
• Technical assistance: ph: 67 25 1111; fax: 67 844 702; e-mail: palidziba@verifone.com
Problems reported outside business hours are registered and dealt with as soon as possible
(normally the following business day).
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Keypad features
Paper roll switching (button for
opening plastic cover)
Sending transactions
Sale transaction cancellation
Receipt copy printing
Cancel key
Backspace key
Enter key
Swipe reader
Signal receiver
Cancel key
Correct the PIN
Confirm the PIN entered
Chip card reader
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Chip card transactions
Attention!
When paying with a chip card, make sure to use the chip.
Verifone VX520+Vx805 CTLS Payment Terminal
Message on
terminal screen
(Vx520)
Message
on PIN pad screen
(Vx805)
Action
Enter the sum
0.00 EUR
Insert the card
Enter the sum
10.00 EUR
Please wait Enter the sum of the terminal transaction in cents (e. g. if the sum of the transaction is
10.00 EUR, enter 1,000)
To confirm the sum, press the green key
To correct the sum, press the yellow key
To cancel, press the red key
Processing
Insert the card
Insert the card
10.00 EUR
Ask the client to insert the card into the card reader.
Enter
PIN...
PIN OK
Connection
Connected
Sale
10.00 EUR
Enter PIN:
PIN OK
Connection
Connected
Please wait
Ask the client to enter their card’s PIN on the PIN pad. To confirm the
sum, press the green key
To correct the PIN, press the yellow key
To cancel the transaction, press the red key
If the correct PIN has been entered, the terminal will connect to the bank
Transaction
approved
Approved
Remove the
card
Print a copy?
Yes F3
No F4
Transaction
approved
Terminal will print out receipts. After the first receipt is printed out, tear it off.
To reprint the receipt faster, press the green key or F3
To renounce the reprint, press F4
Remove the card Ask the client to remove the card from the card
reader.
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• The first copy of the receipt remains with the merchant,
the second one is handed to the buyer.
• In the case the chip card transaction fails and the terminal
screen displays “Use a swipe card”, perform the
transaction according to the swipe card transactions
instructions.
• In exceptional circumstances, the chip card may not
require entering of the PIN, in this case the terminal will
print a receipt which has fields for signature and document
number.
Transaction types:
T0 – on-line transaction (card number is entered
manually)
T1 – on-line transaction (card is read via card reader)
T2 – off-line transaction (card number is entered
manually)
T3 – off-line transaction (card is read via card reader)
Attention!
The terminal will print out the receipt if the authorisation
centre receives a positive response code. Otherwise, the
transaction will not be saved and the terminal will issue an
error message showing response codes and instructions for
further actions.
NB! Make sure the transaction is approved on the receipt.
Name of the point of sale
Address of the point of sale
Time of transaction
Receipt number
Card type
Terminal id
Card number (four last numbers are visible)
Transaction type
Transaction total
Receipt type
Authorization code
Confirmation upon sucessful payment
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Contactless card
transactions
Verifone VX520+Vx 805 CTLS Payment Terminal
Message on
terminal screen
(Vx520)
Message
on PIN pad
screen (Vx805)
Action
Enter the sum
0.00 EUR
Insert the card Terminal is in standby mode and a green light is flashing on the PIN pad
(Vx805). Enter the sum of the terminal (Vx520) transaction in cents (e. g. if
the sum of the transaction is
10.00 EUR, enter 1,000).
Press the green key . After entering the sum, one green light will be on
on PIN pad.
To correct the sum (one character at a time), press the yellow key
To cancel the transaction, press the red key
Card
transaction
10.00 EUR Use
the card
Use the card
10.00 EUR
Ask the client to place the card on the signal receiver of PIN pad until a
beeping sound is heard.
Reading the card
Successful
Remove the card
Reading the card
Successful
Remove the card
The card has been successfully read if four lights turn on and the device
produces a sound indicating successful reading of the card.
Print a copy?
Yes F3
No F4
Transaction
approved
Terminal will print out receipts. After the first receipt is printed out, tear it off.
To reprint the receipt faster, press the green key or F3
To renounce the reprint, press F4
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• In the case the transaction exceeds a certain limit for some
bank cards, the terminal may require the signature of the
client, and the merchant must verify the signature on the
back side of the card.
If the signature is authentic, press
the green key on the terminal .
If the signature is not
authentic, the goods cannot be sold to the client and the
transaction must be cancelled by pressing the red key .
Transaction types:
T1 – on-line transaction (card is read via card reader)
T3 – off-line transaction (card is read via card reader)
If the contactless card transaction exceeds the allowed
transaction limit (10 EUR), the PIN pad (Vx805) will prompt
the card to be inserted in the card reader and a chip card
transaction will be performed (see “Chip card transactions).
• The first copy of the receipt remains with the merchant, the second
one is handed to the buyer.
Attention!
The terminal will print out the receipt if the authorisation
centre receives a positive response code. Otherwise, the
transaction will not be saved and the terminal will issue an
error message showing response codes and instructions for
further actions.
NB! Make sure the transaction is approved on the receipt.
Transaction type
Transaction total
Name of the point of sale
Address of point of sale
Terminal id
Transaction time
Receipt number
Card type
Card number
Mark of contactless transaction
Receipt type
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Swipe card transactions
Verifone VX520+Vx805 CTLS Payment Terminal
Message on
terminal screen
(Vx520)
Message
on PIN pad screen
(Vx805)
Action
Enter the sum
0.00 EUR
Insert the card
Enter the sum
10.00 EUR
Please wait Enter the sum of the terminal (Vx520) transaction in cents (e. g. if the sum of the transaction is
10.00 EUR, enter 1,000)
To confirm the sum, press the green key
To correct the sum, press the yellow key
To cancel, press the red key
Processing
Insert the card
Insert last 4
card digits
Use the card
10.00 EUR
Please wait
Ask the client to present the card and swipe it in the terminal (Vx520 –
right side).
Enter in the terminal (Vx520) last 4 card digits. To confirm, press the green key To correct the
card number before conformation press the yellow key . To cancel, press the red key
Connection
Connected
Connection
Connected
Please wait
Transaction
approved
Approved
Remove the
card
Print a copy?
Yes F3
No F4
Transaction
approved
To reprint the receipt faster, press the green key or F3
To renounce the reprint, press F4
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• The person must be identified according to card
acceptance requirements.
• The first copy of the receipt belongs to the seller, the next one to the buyer.
Transaction types:
T0 – on-line transaction (card number is entered
manually) T1 – on-line transaction (card is read via
card reader)
T2 – off-line transaction (card number is entered
manually) T3 – off-line transaction (card is read via
card reader)
Notes:
The terminal will print out the receipt if the authorisation
centre receives a positive response code. Otherwise, the
transaction will not be saved and the terminal will issue an
error message showing response codes and instructions for
further actions.
NB! Make sure the transaction is approved on the receipt!
Transaction type
Name of the point of sale
Address of the point of sale
Terminal id
Transaction time
Receipt number
Card type
Card number (four last numbers are visible)
Transaction total
Buyer’s signature (verify conformity to the signature on
the back side of the card)
Authorisation code
Receipt type
Number of the presented document (filled in manually)
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Response codes
in the case of transaction failure
Verifone VX520+Vx805 CTLS Payment Terminal
Message Verbal explanation of the code
1xx
If the terminal prints a code starting with
number “1”,
the card transactions are declined.
The card must be returned to the client.
100 Declined
101 Card expired
102 Suspected card counterfeit
104 Limited card
105 Contact customer support by phone 6 132 300
107 Contact customer support by phone 6 132 300
109 Invalid merchant.
Contact customer support by phone 6 132 300
110 Wrong amount (too large)
111 Invalid card number
112 PIN required
116 Insufficient funds
118 Unknown card
119 Transaction is not allowed for card holder
120 Transaction is not allowed for payment terminal
121 Limit exceeded
123 Exceeds withdrawals time limit
125 Card is not working
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Verifone VX520+Vx805 CTLS Payment Terminal
Verifone VX520+Vx805 CTLS Payment Terminal
Messa
Verbal explanation of the code
Messa
Verbal explanation of the code
2xx
200
If the terminal prints a code starting with
number “2”, the card is misused.
Transaction cannot be performed.
Card must be confiscated, if possible.
Declined
9xx If the terminal prints a code starting with number
“9”, there’s a system error preventing
performance of the transaction.
Contact customer support by phone
6 132 300.
201
Card expired
902
903
False transaction
System error.
202 Suspected card counterfeit
Contact customer support by phone 67251111
203 Card is no longer valid
904 Format error
204 Limited card
905 No response from card issuer
205 Call the police
906 System error
208 Lost card
907 No connection to the card issuer
209 Stolen card
908 Unknown card
210 Forged card
909 System error
910 System error
911 No response from card issuer
913 Dual transaction
939 Invalid seller.
Contact customer support by phone 67251111
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Transaction revocation
Verifone VX520+Vx805 CTLS Payment Terminal
Message on terminal (Vx520) screen Action
Enter the sum
0.00 EUR
Press the purple key REV
Receipt no.
***
Enter the number of the receipt you wish to revoke and press the green key
NB! The terminal shows by default the number of the last printed receipt.
Card no..:...****
10.00 EUR
Yes F3
No F4
To revoke the transaction, press key F3
To wave transaction revocation, press key F4
In the case of chip card transaction
Insert the card Insert the client’s card to the chip reader on PIN pad
In the case of swipe card transaction
Use magnetic strip Pass the client’s card through the card reader
Connecting
Connected
Transaction
approved
Print a copy?
Yes F3
No F4
Terminal will print out receipts. After the first receipt is printed out, tear it off.
To reprint the receipt faster, press the green key or F3
To renounce the reprint, press F4
Remove the card Return the card to the client.
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Sample of chip chip card transaction Sample of swipe card transaction Sample of contactless card transaction
In the case the revocable transaction was completed using
automated verification, the terminal will connect to the
authorisation centre and revoke the transaction.
Notes:
• Transaction revocation is only possible for the full
amount until transactions are sent to the bank (by
default, the terminal sends transactions to the bank
once a day).
• In the event the terminal displays the message
“TRANSACTION NOT FOUND”, it means that transaction
with the entered number has not been performed that day.
The transaction was probably completed on the previous
day, or transactions have already been sent to the bank, or
the transaction has already been revoked.
• In order to revoke such transaction, the data of the
transaction must be sent to Swedbank AS
poshelp@swedbank.lv
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Printing out a copy of the receipt
Verifone VX520+Vx805 CTLS Payment Terminal
Message on terminal screen
Action
Enter the sum
0.00 EUR
Press the purple key COP
Last copy F2
Receipt copy F3
Other copies F4
By pressing key F2
,
the terminal prints the copy of the last transaction.
By pressing key F3 , the terminal automatically shows the number of the lastly
printed receipt.
If necessary, enter the appropriate receipt number.
To print out receipts, press the green key
Receipt copy?
Yes F3
No F4
Terminal will print out receipts. After the first receipt is printed out, tear it off.
To reprint the receipt faster, press the green key or F3
To renounce the reprint, press F4
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Closing a day
Automatic transfer of transactions
Manual transfer of transactions
Transactions completed during a day can be transferred
to the bank either automatically or manually.
Automatic transfer will be activated at the time configured for
the terminal.
If automatic transfer fails
Transfer the transactions manually or wait for the next
automatic transfer (in this case transactions that failed to be
sent will also be transferred this time).
Should transfer of transactions fail again during the
next automatic transfer, contact Verifone Baltic SIA
67251111.
Verifone VX520+Vx805 CTLS Payment Terminal
Message on terminal screen
Action
Enter the sum
0.00 EUR
Press the purple key REP
Send F2
By transactions F3
Register F4
To transfer transactions,
press F2
By pressing F3 , the
terminal prints the
transaction report
without transferring data
to the bank.
Report transfer
Connected
Terminal will print receipt for
sent report.
The terminal issues a response on the transfer report, indicating
the number and total amount of completed transactions. To
confirm successful transfer of transactions, the terminal prints
the response on the transfer report: “SENDING TRANSACTIONS
OK”.
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Messages displayed on the screen
Messages displayed upon conducting and revoking payment transactions
Message on terminal screen
Action
Card error Transaction cannot be conducted, follow on-screen instructions. If this error
occurs repeatedly, please contact Verifone Baltic SIA 67251111
Reader error.
Try again
Reading the card failed. Try again.
Card cannot be used
This card is not among the accepted cards.
No transactions found
The revocable transaction is not found in the terminal’s memory.
A transaction that has already been revoked cannot be revoked again; also,
transactions already sent to the bank cannot be revoked.
Invalid PIN The buyer has entered the wrong PIN
When the client enters invalid PIN
If a client enters invalid PIN three times, the card must be
confiscated. The card may only be returned to the card holder
after identifying them on the basis of an identification
document. The person returning the card must make sure they
are dealing with the correct person. The data of the card holder
and the presented document must be recorded on the error
code receipt printed out by the terminal.
Attention!
• Make sure to timely replace the receipt paper.
• Use only appropriate thermal paper in the terminal’s
printer.
• Do not connect any cables when the terminal is connected
to the mains.
• Do not place the terminal in a too warm, cold or
moist location.
• Do not place the terminal in a location where it could
get wet or dusty.
• Use a cloth dampened with alcohol to clean the surface
of the terminal.
• Use a special cleaning card to clean the terminal’s card
reader.
• In the case of a fault, do not repair the terminal
yourself – call a technician 67251111
• In the case the chip card transaction fails and the terminal
prompts you to use the magnetic stripe, perform the
transaction according to the swipe card transactions
instructions.
• Keep the terminal connected to the mains to enable
the terminal to automatically send the transactions
to the bank to close the day.
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First press the key on the side of the terminal
to open the paper roll cover and lift it up as shown on the
illustration. Remove the empty paper roll from the printer.
Close the terminal cover by pressing it gently until it
clicks. A small amount of paper must extend outside the
printer. Cut the paper with the metal strip on the printer.
Switching the paper roll
A special thermal paper roll with a width of 57 mm and a
diameter of up to 50 mm is used in the terminal.
When the paper roll is nearing its end, a coloured indicator strip
becomes visible indicating that the printer is about to run out of
paper. If the strip appears, it means that the printer has enough
paper for one more receipt.
Slightly unwind the new paper roll and remove the protective
strip from the edge, if required. Place the new paper roll so
that the paper moves from the bottom of the roll towards the
front edge. Leave a small amount of paper to extend outside
the printer door.
Attention!
Poor quality paper can jam the printer and create excessive
paper dust. Thermal paper must be stored in a dry and dark
place. Moisture, temperature, friction, liquids, etc. can affect
the characteristics of the paper. Do not place a paper roll with
wrinkled, wet or damaged paper in the printer.
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