Verifone VX670GCR55I Users Manual

Vx670

Installation Guide

VeriFone Part Number 24003, Revision B

x

WARNING

V

670 Installation Guide

© 2007 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

Do not dispose of the Vx670 Li-ion smart battery in a fire. Li-ion batter ies must be recycled o r
disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number 24003, Revision B

CONTEN TS

Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

VX670 INSTALLATION GUIDE 5

CONTEN TS

6 V

X

670 INSTALLATION GUIDE

PREFACE

Conventions and Acronyms

10 V

X

670 INSTALLATION GUIDE

TERMINAL OVERVIEW

Features and Benefits

14 V

X

670 INSTALLATION GUIDE

TERMINAL SETUP

CAUTION

MAGNETIC CARD

TELEPHONE-STYLE

KEYPAD

CLEAR KEY

PROGRAMMABLE

ATM-STYLE FUNCTION

ALPHA KEY

SMART CARD READER

INDICATOR LED

INTERNAL THERMAL

PRINTER (AT THE BACK)

FUNCTION KEYS

KEYS

READER

CANCEL KEY

ENTER KEY

TERMINAL DISPLAY

Examining Terminal Features

3 Remove the clear protective film from the LCD screen.

Do not use a terminal that has been damaged or tampered with. The

x

V

670 terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

Examining

Terminal

Features

Before you continue the installation process, notice the features of the

x

670 terminal (see Figure 2).

V

Front Panel

Figure 2 V

x

670 Terminal Features (Front Panel)

The front panel includes the following features:

• A terminal display, backlit LCD screen.

• Five types of keys:

X

670 INSTALLATION GUIDE 17

V

TERMINAL SETUP

NOTE

Examining Connection Ports

a A 12-key, telephone-style keypad (keypads may vary in style).
b Six ATM-style function keys, labeled F0 to F5, to the right of the LCD

screen.

c Four programmable function keys above the keypad.
d Three color-coded function keys below the

keypad (icons at right; from left to right:

CLEAR, ENTER).

CANCEL,

e An ALPHA key centered at the top of the keypad.

• A magnetic card reader, built into the right side. Swipe the card using the

proper direction, with the magnetic stripe down and facing inward, toward the
keypad.

• A green indicator LED indicates power is ON.

• An internal thermal printer at the back of the terminal.

• A smart card reader , built into the fro nt of the termina l. For directions on how

to use a smart card, see Conducting Smart Card Transactions.

Examining

Connection

Ports

• A SAM (security access module) compartment, built into the bottom of the

terminal. The V
stored-value card programs or other merchant card requirements.

VeriFone ships variants of the Vx670 terminal for different markets. Your terminal
may have a different configuration. The following devices may or may not be
present: a smart card reader, or zero or three MSAM cardholders. However, the
basic processes described in this guide remain the same, regardless of terminal
configuration.

The Vx670 terminal has one primary port that supports different peripherals
through the use of various cables.

x

670 terminal contains MSAM cardholders to support multiple

18 V

X

670 INSTALLATION GUIDE

Figure 3 The V

x

670 Primary Port (Bottom View)

TERMINAL SETUP

Examining Connection Ports

Power Adapter

Cable

Each Vx670 terminal comes with a power adapter cord (VPN 24224-01-R) that
completes the connection between the power pack and the terminal.

Figure 4 Power Adapter Cable Connection to a V

x

670 Terminal

USB Host Cable

A 2-Wire USB Host port (VPN 24223-01-R) for external peripherals. A connector
adaptor provides for standard USB host connection for the Modem Dongle or the
RS232 UART Dongle.

Figure 5 USB Host Cable Connection to a V

x

670 Terminal

X

670 INSTALLATION GUIDE 19

V

TERMINAL SETUP

NOTE

NOTE

Examining Connection Ports

Multiport Adapter

A multiport adapter (VPN 24799-01-R) that provides connectivity for power, USB
Host, USB Device, and COM1 (RS232 UART). This cable is used only for
deployment or development purposes.

USB Modem Dongle

USB Serial Dongle

(RS232 UART)

20 V

X

670 INSTALLATION GUIDE

Figure 6 Multiport Adapter Connection to a V

x

670 Terminal

Other cables are available for development purposes. Check with your local

VeriFone representative for further information.

A modem in the form of a USB Modem Dongle may be provided with the Vx670
terminal. The M267-D10-00 USB Modem Dongle provides communication via a
telephone line at speeds of up to 14,400 bps. It can also be connected to the full­feature Base Station when the terminal is in the station (see Attaching the USB

Dongles to the Base St ation ).

The USB Serial Dongle (VPN M267-D01-00) may be provided with the Vx670
terminal. It is designed to accommodate the RJ45 connector. The USB Serial
Dongle can also be connected to the full-feature Base S tation wh en the terminal is
placed in the station (see Attaching the USB Dongles to the Base Station).

A Base Station may be provided with the Vx670 terminal. A full-feature Base
Station has two USB host ports for external dongles as well as a battery charger
slot for charging an extra lithium-ion battery pack. A standard Base Station does
not have any USB ports and is capable of charging the terminal only and not the
extra battery pack.

TERMINAL SETUP

WARNING

USB HOST CABLE

USB MODEM DONGLE

Establishing Telephon e Line Connections

Establishing

Telephone Line

Connections

To connect a telephone line:

1 Connect one end of the telephone cord to the USB Modem Dongle.
2 Connect the USB Modem Dongle to the terminal using the AVX Connector

(VPN 24223-01-R).

3 Route the other end of the telephone cord directly to a telephone wall jack.

To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.

22 V

X

670 INSTALLATION GUIDE

Figure 8 V

x

670 USB Modem Dongle Connection

TERMINAL SETUP

CAUTION

Installing the Paper Roll

Installing the

Paper Roll

To Install a Paper Roll

A fast, quiet thermal printer is built into the Vx670 terminal. Before you can
process transactions that require a receipt or record, you must install a roll of
thermal-sensitive paper in the printer.

The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24
inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line
appears on the edge of the paper approximately 18 inches before the end of the
roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.

Poor-quality paper can jam the printer and create excessive paper dust. To order

high-quality VeriFone paper, refer to Accessories and Documentation.

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the
print area.

1 Gently pull the latch located on the bottom of the terminal to unlock the paper

roll cover.

Figure 13 Unlocking the Printer Cover

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670 INSTALLATION GUIDE 27

V

TERMINAL SETUP

Installing the Paper Roll

2 Lift the printer cover up and back.

Figure 14 Opening the Printer Cover

3 Remove any partial roll of paper in the printer tray by lifting it up (see Figure

15).

4 Loosen the glued leading edge of the paper or remove the protective strip

from the new roll of paper. Unwind the paper roll past any glue residue.

28 V

X

670 INSTALLATION GUIDE

Figure 15 Removing Partial Paper Roll

5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is

inverted (see Figure 16).

6 Drop the paper roll into the printer tray.

CAUTION

TERMINAL SETUP

Installing the Paper Roll

Figure 16 Loading Paper Roll

7 Pull paper up past the glue residue on the paper roll.
8 Close the paper roll cover by gently pressing directly on the cover until it clicks

shut, allowing a small amount of paper p ast the glue residue to extend out side
the printer door.

To prevent damaging the print roller, always gently press down on the paper roll
cover to close it.

X

670 INSTALLATION GUIDE 29

V

TERMINAL SETUP

CAUTION

CAUTION

Installing/Replacing MSAM Cards

Installing/

Replacing MSAM

Cards

To Install/Replace

MSAMs

Figure 17 Closing Paper Roll Cover

9 Tear the paper off against the serrated plastic strip in the printer.

When you first receive your Vx670 terminal, you may need to install one or more
MSAM cards or you may need to replace old cards.

Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.

1 Power off the terminal.

It is very important that the terminal is powered off before removing the battery.

2 Place the terminal upside down on a soft, clean surface to protect the display

from scratches.

30 V

X

670 INSTALLATION GUIDE

TERMINAL SETUP

NOTE

Installing/Replacing MSAM Cards

3 Remove the battery.

Figure 18 Removing the Smart Battery

4 After removing the battery, the MSAM compartments are exposed.
5 Remove any previously installed MSAM card by sliding the card from the

MSAM cardholder.

6 Install an MSAM card by aligning the card and carefully sliding it within the

guides on the cover until it is fully inserted (see Figure 19). The MSAM card
holders are labeled MSAM1, MSAM2, and MSAM3.

Figure 19 Installing MSAM Card

Before inserting the MSAM card, position it as shown in Figure 19, wit h th e card’s
gold contacts facing the smart card reader end of the terminal. The cardholder
connector base has a set of contacts and a notch on one corner to ensure the
MSAM card is positioned correctly. The MSAM card has a notch on one corner to
ensure that it fits into the connector base in only one way. The MSAM
compartment door will not close properly if the MSAM cards are installed
incorrectly.

7 Install the battery (see Figure 22).

X

670 INSTALLATION GUIDE 31

V

TERMINAL SETUP

NOTE

Installing/Replacing SIM Card (GSM/GPRS Models Only)

Installing/

Replacing SIM

Card

(GSM/GPRS

Models Only)

The Vx670 terminal supports the installation of a SIM (Subscriber Identity Mo dule)
card. Use the following procedure to replace or install a SIM card.

1 Place the terminal upside down on a soft, clean surface to protect the lens

from scratches.

2 Remove the battery.

Figure 20 Removing the Smart Battery

3 After removing the battery, the SIM compartment is exposed. The SIM card

holder is labeled RADIO SIM.

4 Insert the SIM into the cardholder.

There is only one SIM slot, but there are multiple SAM slot s. Make sure you inse rt

the SIM card into the SIM slot, as shown in Figure 21.

Figure 21 Inserting SIM Card

5 Install the battery (see Figure 22).

32 V

X

670 INSTALLATION GUIDE

TERMINAL SETUP

NOTE

NOTE

Using the Smart Battery

Using the Smart

Battery

Smart Battery

Features

The Vx670 terminal uses an Li-ion smart battery (see Accessories and

Documentation for ordering information). The internal logic of the smart battery

prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).

The Vx670 terminal will operate on battery power or on power pack power. The
smart battery charger in the terminal will be active whenever the power pack is
connected.

The following are features of the smart battery:

• Two Li-ion cells

• A fuel gauge module that:

• monitors state of charge (voltage and percentage of capacity),

• communicates with the terminal (charge parameters and status),

• determines full charge capacity (on charge cycle and uninterrupted

discharge cycle), and

• automatically shuts down when cell voltage is extremely low.

• A safety circuit that:

• prevents cell damage from overcharge, over-discharge, or overheating,

and

• activates when the battery is left in an unused terminal for extended

periods.

• Lithium-ion batteries are not affected by shallow charging. Furthermore, when

the terminal has no external power source or smart battery, the coin cell
battery provides power to the security circuit.

• Uninstalling the battery and unplugging the terminal power pack reduce the

life of the coin cell battery, which does not recharge and must be replaced if
drained.

• Conserve battery power by turning the V

the terminal is not to be used for an extended period of time, keep the Lithium­ion battery inserted in the terminal, and power up the terminal periodically to
check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity . Recharge the battery by attaching the power cord to the terminal and
plugging the power pack into a wall outlet.

x

670 terminal off when not in use. If

X

670 INSTALLATION GUIDE 33

V

TERMINAL SETUP

NOTE

NOTE

NOTE

Battery Behavior (No Power Cord)

Battery Behavior

(No Power Cord)

Manual Startup

Manual Shutdown

If you connect the Vx670 to a non-battery power source, the terminal shifts to
corded power mode and starts up automatically, regardless of the battery charge
state.

Hold the green key down for about 4 seconds until the terminal displays the
startup screen.

The 4-second power-up delay is for preventing terminal startup if the green key is
accidentally held down. The time required to hold the green key down to power up
the terminal is configurable (for more information, see the V

x

670 Reference

Manual – VPN 24004).

When the terminal has power , the terminal light s are activated and the green LED
indicator remains lit.

If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal,

DOWNLOAD NEEDED appears on screen after the initial

VeriFone copyright screen.

Hold the red key down for about 4 seconds until the terminal displays the
shutdown verification screen. Keep holding the red key until the V

x

670 terminal

shuts down.

• The 4-second shutdown delay is for preventing terminal shutdown if the red

key is accidentally held down. The time required to hold the red key down to
shut down the terminal is configurable (for more information, see the V

x

670

Reference Manual – VPN 24004).

• When the terminal has no power, the screen is blank and the green LED

indicator is not lit.

34 V

X

670 INSTALLATION GUIDE

TERMINAL SETUP

CAUTION

Installing the Smart Battery

Installing the

Smart Battery

Removal

The Vx670 smart battery fits in a slot on the back of the Vx670 terminal, as shown
in Figure 22. The locking tab clicks when t he battery is in place. The slot is keyed,
so that there is only one way to insert the battery.

Figure 22 Installing the Smart Battery

To remove the Vx670 smart battery, press the locking tab and pull the smart
battery from its slot.

Connecting the

Terminal Power

Pack

Figure 23 Detaching the Smart Battery from the V

x

670 Terminal

When you have finished installing the smart battery, you are ready to connect the

x

V

670 terminal to the provided power source for initial charging.

Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing
with troubleshooting.

X

670 INSTALLATION GUIDE 35

V

TERMINAL SETUP

WARNING

NOTE

NOTE

Charging the Smart Battery

The Vx670 unit comes with a universal input power pack capable of operating
from voltages of 100VAC to 240VAC.

To Connect the

Terminal Power Pack

1 Insert the round barrel connector into the power port in the connector, as

shown in Figure 24.

Figure 24 V

x

670 Power Pack Connection

2 Insert the AC power cord into the power pack.
3 Plug the AC power cord into a wall outlet or powered surge protector.

Do not plug the power pack into an outdoor outlet or operate the terminal

outdoors.

During a transaction, disconnecting the power by removing the battery or
unplugging the terminal from a wall power while at very low battery charge may
cause transaction data files not yet stored in the terminal memory to be lost.

36 V

Charging the

Smart Battery

X

670 INSTALLATION GUIDE

To protect against possible damage caused by lightning strikes and electrical

surges, consider installing a power surge protector.

When the terminal has power, the terminal lights are activated and the LED
indicator remains lit.

If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal,

DOWNLOAD NEEDED appears on screen after the initial

VeriFone copyright screen.
After unpacking your Vx670 terminal, install the battery and connect the power

pack to the unit for 6 hours or until fully charged.

The Vx670 terminal’s smart battery is also charged when the terminal is in the
Base Station. For more information, see Placing the Terminal Onto the Base

Station.

TERMINAL SETUP

NOTE

WARNING

Charging the Smart Battery

The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.

The Vx670 terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must be recharged for a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.

Battery Life

The Vx670 smart battery can be charged and discharged hundreds of times, but
will eventually wear out. When operating times are noticeably shorter than usual,
it is time to buy a new battery (see Accessories and Documentation for ordering
information).

Do not dispose of batteries in a fire. Li-ion batteries must be recycled
or disposed of properly . Do not dispose of Li-ion batteries in municip al
waste sites.

X

670 INSTALLATION GUIDE 37

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TERMINAL SETUP

Using the Base Station

Using the Base

Station

Standard Base

Station

The primary purpose of the Base Station is to charge the terminal battery and
provide a docking station for the terminal after being used in pay-at-table
environments. The Base S t ation can be positioned on a countertop or mo unted to
the wall.

There are two types of Base Stations, the standard model and the full-feature
model.

The standard Base Station can charge the Vx670 terminal. However, it does not
have any external ports and has a single LCD to indicate power status.

Full-Feature Base

Station

Figure 25 The V

x

670 Standard Base Station

The full-feature Base Station can charge the Vx670 terminal while charging an
extra battery pack. In addition, it has two USB ports for external dongles, together
with one LED for power indication and another LED for the charger status.

38 V

X

670 INSTALLATION GUIDE

Figure 26 The V

x

670 Full-Feature Base Station

TERMINAL SETUP

Using the Base Station

For more information on charging the spare battery on the full-feature Base
Station and connecting external dongles to the USB ports, see Charging the

Spare Battery on the Base Station and Attaching the USB Dongles to the Base
Station.

Powering Up the

Base Station

Use the procedure in this section to connect the Vx670 Base Station to a power
source.

1 Insert the round barrel connector of the power pack into the power port at the

back of the Base Station.

Figure 27 Connecting the Base Station to a Power Source

2 Insert the AC power cord into the power pack.
3 Plug the AC power cord into a wall outlet or power surge protector.
4 Confirm that the Base Station is powered up as indicated by the solid green

LED.

X

670 INSTALLATION GUIDE 39

V

TERMINAL SETUP

NOTE

WARNING

NOTE

Placing the Terminal Onto the Base Station

Placing the

Terminal Onto

the Base Station

The Vx670 terminal can be placed on the Base Station when not in use for
continuous charging of its battery. External peripherals can also be attached to
the terminal via USB dongles while it is on the Base Station (see Attaching the

USB Dongles to the Base Station).

Figure 28 Placing the V

x

670 onto the Base Station

Attaching the

USB Dongles to

the Base Station

The full-feature Base Station can also charge a spare battery while it charges the
battery attached to the terminal (see Charging the Spare Battery on the Base

Station).

To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.

Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.

Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.

While the Vx670 terminal is resting on the Base Station, you can drive external
peripherals through the use of USB dongles. Only one Modem Dongle and one
Serial Dongle can be connected to the Base Station. A second Modem Dongle or
a second Serial Dongle will be ignored by the terminal.

The full-feature Base Station has USB ports for two external dongles. The
standard Base Station does not have USB ports.

40 V

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670 INSTALLATION GUIDE

TERMINAL SETUP

Charging the Spare Battery on the Base Station

1 Insert the USB dongle into the USB port located at the back of the Base

Station.

Charging the

Spare Battery on

the Base Station

Figure 29 Inserting External Dongle Into USB Port

2 After inserting the external dongle into the USB port, place the V

x

670 terminal

onto the Base Station (see Powering Up the Base Station).

3 Connect the peripheral to the external dongle.

The full-feature Base Station can charge the Vx670 terminal while charging an
extra battery pack.

1 Connect the Base Station to a power source (see Powering Up the Base

Station)

2 Place the spare battery pack onto the Base Station as shown in Figure 30.

Figure 30 Putting Spare Battery Pack Into the Base Station

X

670 INSTALLATION GUIDE 41

V

TERMINAL SETUP

Conducting Wireless Transactions

3 Place the V

installed battery packs at the same time.

x

670 terminal onto the Base Station to charge both the spare and

Conducting

Wireless

Transactions

Conducting

Smart Card

Transactions

To Conduct a Smart

Card Transaction

Figure 31 Charging the Spare and Installed Battery Simultaneously

To conduct a wireless transaction:

• Ensure the terminal is in an optimal position for transmitting.

• Follow the on-screen instructions provided with your application.

The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.

1 Position a smart card with the contacts facing upward (see Figure 32).
2 Insert the smart card into the smart card reader slot in a smooth, continuous

motion until it seats firmly.

42 V

X

670 INSTALLATION GUIDE

TERMINAL SETUP

Using the Magnetic Card Reader

3 Swipe the card through the magnetic card reader.

Figure 33 Using the Magnetic Card Reader

44 V

X

670 INSTALLATION GUIDE

Specifications

CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications

x

of the V

670 terminal.

Power

DC Power Pack

Temperature

External

Dimensions

Vx670 terminal: 12V DC 2.0 A

UL, ITE listed, Class 2 power supply:

a Input rated: 100 - 240V AC, 50/60 Hz
b Output rated: 12V DC 2.0 A

Barrel connector polarity:

• Operating temperature: 0

• Storage temperature: -30

°

to 40° C (32° to 104° F)

°

to + 60° C (-22° to 140° F)

• Relative humidity: 5% to 90%; non-condensing

For Vx670 Terminals:

• Length: 169 mm (6.7 in)

• Width: 81 mm (3.2 in)

• Depth: 60 mm (2.4 in)

VX670 INSTALLATION GUIDE 45

SPECIFICATIONS

External Dimensions

46 V

X

670 INSTALLATION GUIDE

Maintenance

CAUTION

CAUTION

CHAPTER 4

The Vx670 terminal and base stations have no user-maintainable parts.

Cleaning the

Terminal

Terminal

Contacts

Smart Card

Reader

To clean the terminal and base station, use a clean cloth slightly dampened with
water and a drop or two of mild soap. For stubborn stains, use alcohol or an
alcohol-based cleaner.

Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.

Do not spray cleaners or other solutions directly onto the keypad or terminal
display.

Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is

x

important that the exposed contacts of the V

Avoid touching the contacts of the Vx670 battery and the recessed area on the
terminal. Finger oils tarnish contacts, causing bad connections. When operating
on battery power and experiencing a high occurrence of bad or incomplete data
transfers, clean the contacts.

Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.

670 battery stay clean and unbent.

VX670 INSTALLATION GUIDE 47

MAINTENANCE

Smart Card Reader

48 V

X

670 INSTALLATION GUIDE

VERIFONE SERVICE AND SUPPORT

NOTE

Accessories and Documentation

c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/

contact/contact_form.cfm.

• Address the Subject box with to “VeriFone MRA Dept.”

• Reference the model and part number in the Note box.

One MRA number must be issued for each Vx670 terminal you return to V eriFone,

even if you are returning several of the same model.

3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be

returned.

5 Keep a record of the following items:

• Assigned MRA number(s).

Accessories and

Documentation

Power Pack

• VeriFone serial number assigned to the V

base station you are returning for service or repair (terminal serial
numbers are located on the bottom of the unit.

x

670 terminal, smart battery, or

• Shipping documentation, such as air bill numbers used to trace the

shipment.

• Model(s) returned (model numbers are located on the VeriFone label on

the bottom of the V

VeriFone produces the following accessories and documentation for the

x

670 terminal. When ordering, please refer to the part number in the left column.

V

x

670 terminal).

• VeriFone online store at www.store.verifone.com

• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

• International – Contact your VeriFone representative

Contact your local VeriFone distributor to determine which power pack or
power cord fits your needs.

CPS11224-3B-R

DC power pack (universal)

VeriFone Cleaning

50 V

Thermal Printer

Paper

Kit

Spare Battery

X

670 INSTALLATION GUIDE

21973-01 AC power cord (US)

CRM0047-20 Thermal paper in 20-roll bulk package

02746-01 Cleaning Kit

24016-01-R Vx670 spare battery

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

AVX Host Cable

Modem Dongle

Serial Dongle

Telephone Line

Cord

Documentation

24223-01-R Vx670 AVX Host Cable

24123-01-R Vx670 Modem Dongle

24122-01-R Vx670 Serial Dongle
00124-17 2.1-meter (7-foot) telephone line cord, black, with

modular RJ11-type connectors

For Vx670 Terminals:

Vx670 Certifications and Regulations Sheet

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670 Quick Installation Guide

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670 Reference Manual

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670 Base and Dongle Quick Installation Guide

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670 Standard Base Quick Installation Guide

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VPN 24000
VPN 24001
VPN 24004
VPN 24005
VPN 24006

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670 INSTALLATION GUIDE 51

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VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

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670 INSTALLATION GUIDE

CHAPTER 6

NOTE

CAUTION

Troubleshooting

Guidelines

The troubleshooting guidelines provided in the following section are included to

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help you install and configure your V
of malfunction you may encounter while operating your V

you can take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the

problem is not described below, contact your local VeriFone representative for
assistance.

The Vx670 terminal comes equipped with tamper-evident labels. The Vx670 unit
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.

Use only a VeriFone-supplied power pack. Using an incorrectly rated power
supply may damage the terminal or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (See Chapter

3, Specifications, for detailed power supply specifications.) Obtain the

appropriately rated power supply before continuing with troubleshooting.

670 terminal successfully. Typical examples

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670 terminal and steps

Terminal Display

Terminal Do es

Not Start

Does not Show

Correct/

Readable Info

• Ensure that the smart battery charge state is not below the critically low level.

• Recharge or replace the smart battery.

• Ensure that you pressed the green ENTER/ON key for approximately 4

seconds, until the unit lights up.

• Recharge or replace the battery.

• Connect the V

to see if this clears the problem.

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670 terminal into a known-good power supply (if you have one)

• If the problem persists, contact your local VeriFone representative for

assistance.

VX670 INSTALLATION GUIDE 53

TROUBLESHOOTING GUIDELINES

Blank Display

Blank Display

Terminal Do es

Not Dial Out

Printer Does Not

Print

When the Vx670 terminal display screen does not show correct or clearly readable
information:

• The battery pack may not be connected properly. Remove and reinstall the

battery pack.

• Check terminal power connection.

• Remove and reapply power to the terminal.

• If the problem persists, contact your local VeriFone service provider.

If the terminal does not dial out:

• Check the telephone line connections.

• Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

• Replace the telephone cable that connects the terminal with a cable you know

is working correctly.

• If the problem persists, contact your local VeriFone service provider.

If the printer does not work properly:

• Make sure the battery is properly installed in the terminal. The printer will not

print if there is no battery in the terminal.

Printer Paper

Jam

• Check battery status or terminal power connection. The printer will not print if

there is an insufficient charge remaining in the battery to complete the print
operation.

• Check if the printer is out of paper (slow red blinking light) and that the roll is

properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light
indicates a printer error.

• Verify that the printer door is properly latched.

• If the problem persists, contact your VeriFone distributor or service provider.

If paper jams inside the printer:

• Press the button at the bottom of the terminal to unlatch the paper roll cover,

then open the cover.

• Remove the damaged paper from the paper roll and clear the feed

mechanism.

• Install a roll of printer paper, as described in Installing the Paper Roll.

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670 INSTALLATION GUIDE 55

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TROUBLESHOOTING GUIDELINES

WARNING

Keypad Does Not Respond

• If the problem persists, it may be due to poor paper quality. Install a new roll of

higher-quality paper.

Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and Documentation.

Keypad Does

Not Respond

Transactions

Fail To Process

If the keypad does not respond properly:

• Check the terminal display. If it displays the wrong character or nothing at all

when you press a key, follow the steps outlined in Transactions Fail To

Process.

• If pressing a function key does not perform the expected action, refer to the

user documentation for that application to ensure you are entering data
correctly.

• If the problem persists, contact your local VeriFone representative.

There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly. With the V

black magnetic stripe on the card should face down and inward, toward the
keypad and must be inserted from the top of the terminal (see F igure 33).

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670 card reader, the

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670 INSTALLATION GUIDE

• Process a transaction manually , using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not work, proceed to Check the Telephone

Line.

Check the Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

• Ensure that the card is inserted correctly and that the card is not removed

prematurely.

• Ensure the MSAM cards are properly inserted in the cardholders and that the

cardholders are properly secured (see Installing/Replacing MSAM Cards).

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not process, proceed to Check the Te lephone

Line.

VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)

www.verifone.com

Vx670

Installation Guide

VeriFone Part Number 24003, Revision B