Verifone VX610EVDO Users Manual

Download

Page 1

Omni 5xxx and Vx5xx/Vx610

Installation Guide

VeriFone Part Number 23216, Revision C

Page 2

Omni 5xxx and V

5xx/Vx610 Installation Guide

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

WARNING

Do not dispose of the V

610 Li-ion smart battery in a fire. Li-ion batteries must be recycled or

disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number 23216, Revision C

Page 3

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . . 11

True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CHAPTER 2

Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting Optional Device(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

510 and Vx570 Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . 24

610 Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

610 Battery Behavior (No Power Cord) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing the Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

510/Vx610 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

570 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing the V

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using the V Using the V

610 Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

610 Spare Battery Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

610 Power Cradle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 3

Page 4

CONTENTS

Install/Replace SIM Card

(GSM/GPRS Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting the V

610 External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

SAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

CDMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

GSM/GPRS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

CHAPTER 4

Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

CHAPTER 5

VeriFone Service

and Support

Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 49

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Swivel Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

CHAPTER 6

Troubleshooting

Guidelines

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Terminal Display Does not Show Correct/Readable Information . . . . . . . . . . . . 56

610 Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

610 Smart Battery Will Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

4 OMNI 5XXX AND V

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

5XX/VX610 INSTALLATION GUIDE

Page 5

PREFACE

This guide is your primary source of information for setting up and installing the

5xx/Vx610 terminal.

NOTE

Audience

Organization

In this document, Vx5xx/Vx610 refers to the series of VeriFone terminals,

including the V

510 (Omni 5100/5150), Vx570 (Omni 5700/5750), and Vx610

(Omni 5600).

This guide is useful for anyone installing and configuring a Vx5xx/Vx610 terminal. Basic descriptions of the terminal features are also provided.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the V

5xx/Vx610 series of

terminals.

Chapter 2, Terminal Setup. Explains how to set up and install the V

5xx/Vx610 terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

5xx/Vx610 terminal.

Chapter 4, Maintenance. Explains how to maintain your V

5xx/Vx610 terminal.

Chapter 5, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in terminal installation and configuration.

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 5

Page 6

PREFACE

Conventions and Acronyms

Conventions and

Acronyms

Document

Conventions

This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting. Table

1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention

Blue Text in blue indicates terms

that are cross referenced.

Italics Italic typeface indicates

book titles or emphasis.

Courier The courier type face is

used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.

The pencil icon is used to

NOTE

highlight important information.

See Conventions and Acronyms.

You must install a roll of thermal- sensitive paper in the printer.

http://www.verifone.com

RS-232-type devices do not work with the PINpad port.

Acronym Definitions

CAUTION

WARNING

The caution symbol indicates possible hardware or software failure, or loss of data.

The lighting symbol is used as a warning when bodily injury might occur.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Due to risk of shock do not use the terminal near water.

Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current

ATM Automated Teller Machine

CDMA Code Division Multiple Access

CR Check Reader

EMV Europay MasterCard and VISA

GPRS General Packet Radio Service

GSM Global System for Mobile Communication

ITP Internal Thermal Printer

LCD Liquid Crystal Display

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 7

Page 8

PREFACE

Conventions and Acronyms

Table 2 Acronym Definitions (continued)

Acronym Definitions

LED Light Emitting Diode

MRA Merchandise Return Authorization

MSAM Micromodule-Size Security Access Module

PED PIN-Entry Devices

PIN Personal Identification Number

RJ45 Registered Jack 45

RS-232 Recommended Standard 232

SAM Security Access Module

VPN VeriFone Part Number

Wi-Fi Wireless Fidelity

8 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 9

Terminal Overview

This chapter provides a brief description of the Vx5xx/Vx610 series of terminals.

The V payment. These terminals are members of a broad product family that will provide a clear migration path into the future for current users of Omni countertop and portable terminals.

CHAPTER 1

5xx/Vx610 terminal series represents the shape of things to come in e-

• The V

510 is a high performance countertop terminal with fixed enhanced

communication options. The V

510 (also referred to as Omni 5100/5150) is

the entry-point countertop terminal.

• The V

610 represents a new generation of wireless terminals. The pioneering

610 (also known as Omni 5600) features the same sleek, compact design of

510, but in a portable, battery-powered form factor that uses wireless

the V technologies, including Wi-Fi, CDMA and GSM/GPRS.

• The V

570 (also known as Omni 5700/5750) is a high performance countertop

terminals with modular communication options, enhanced display, expanded memory options, and a USB peripheral port.

510 and Vx610 terminals use a bold ergonomic design that is sleek and stylish,

offering countertop power and 32-bit performance in an integrated terminal that

can be handed to the consumer for input. The V

570 design continues the

success of the Omni 37xx design.

The V

510 and Vx610 serve as the entry point to VeriFone’s acclaimed multi-

application platform—with the capability to securely support payment and value-

added applications on a single terminal—while the V customers who need more.

570 is perfect for those

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 9

Page 10

TERMINAL OVERVIEW

Features and Benefits

NOTE

VeriFone ships variants of the Vx5xx/Vx610 terminals for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders.

Features and

Benefits

Exceptional Ease of

Use

Features at a Glance

• Delivers power and usability in a

convenient “hand-over” design.

• Multi-application operating

environment.

• 32-bit processing and multi-tasking

capabilities.

• Securely supports and runs payment

and value-added applications.

• Offers unsurpassed performance on

EMV smart card transactions.

• Security architecture meets

specifications for PED and sophisticated file authentication.

Vx5xx/Vx610 terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PINpad, and a quiet yet fast internal thermal printer (ITP).

• The bold design is sleek, stylish, and lightweight for conveniently handing the

terminal to the consumer for PIN entry or other input.

• An intuitive ATM-style interface, a large 8-line x 21-character backlit display

with split-screen capabilities, large keys, and extra-size menu prompts simplify training and reduce help desk calls.

• The integrated high-speed thermal printer simplifies paper loading and

virtually eliminates paper jams.

10 OMNI 5XXX AND V

• The triple-track, high-coercivity card reader handles most magnetic stripe

cards.

5XX/VX610 INSTALLATION GUIDE

Page 11

TERMINAL OVERVIEW

Features and Benefits

Countertop

Performance in a

“Hand-Over” Design

True Multi-

Application

Capability

• The 32-bit processing and multi-tasking capabilities make short work of

payment, payment-related, and value-added applications.

• The V

5xx/Vx610 series of terminals has exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.

• The VeriCentre Appliance Management Suite employs advanced file

compression to streamline simultaneous downloads of application software to hundreds of terminals.

• The integrated PINpad offers added convenience to handle PIN-based

applications.

• The V

5xx/Vx610 series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment.

• V

510 and Vx610 terminals offer 3 MB or 6 MB of memory and the dynamic

memory allocation of the Verix V OS, support two or three typical-sized

applications on a single terminal. The V

570 offers 6 MB and 12 MB memory

options.

• The primary smart card reader and the MSAMs safeguard sensitive financial

data and support multiple smart card schemes.

Wireless

Connectivity

• The V

5xx/Vx610 series of terminals and SoftPay EMV software have received EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix EMV Library provides efficient development of other EMV-compliant applications.

• The VeriShield security architecture meets published specifications for PED

and provides sophisticated file authentication to prevent execution of

unauthorized software on V

• With the V

610 wireless terminals, the point of payment can be almost

5xx/Vx610 terminals.

anywhere. Customers are not tied to a fixed location.

• “Always on” wireless connection is made using the latest wireless

technologies, including GSM/GPRS, CDMA and Wi-Fi. The V an additional ISDN (Integrated Services Digital Network) communications option.

570 also offers

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 11

Page 12

TERMINAL OVERVIEW

Features and Benefits

12 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 13

Terminal Setup

CHAPTER 2

This chapter describes the terminal setup procedure. You will learn about:

• Selecting Terminal Location.

• Unpacking the Shipping Carton.

• Examining Terminal Features.

• Establishing Telephone Line Connections.

• Installing the Paper Roll in the Printer.

• Installing/Replacing MSAM Cards.

• Connecting Optional Device(s).

• Connecting the Terminal Power Pack.

• Installing the Privacy Shield.

Selecting

Terminal

Location

Ease of Use

• Installing the V

• Using the V

610 Smart Battery.

610 Spare Battery Charger.

610 Power Cradle.

• Installing/Replacing the SIM Card (GSM/GPRS Models).

• Connecting the V

610 External Antenna.

• Conducting Wireless Transactions.

• Using the Smart Card Reader.

• Using the Magnetic Card Reader.

Use the following guidelines when selecting a location for your Vx5xx/Vx610 terminal.

• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet and a telephone/modem line connection.

For safety, do not string the power cord in a walkway or place it across a walkway on the floor.

Environmental

Factors

• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 13

Page 14

TERMINAL SETUP

Unpacking the Shipping Carton

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the terminal outdoors.

CAUTION

Electrical

Considerations

Unpacking the

Shipping Carton

To unpack the

Shipping Carton

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

Open the shipping carton and carefully inspect its contents for possible tampering

or shipping damage. The V tampering may cause the device to cease to function properly.

5xx/Vx610 terminal is a secure product and any

1 Remove and inspect the following items:

• Terminal

• Power pack

CAUTION

• Telephone line cord

• Power cord

• Battery pack (for V

• Antenna (for V

610 only)

610 only, if shipped loose)

• Paper roll

2 Remove all plastic wrapping from the terminal and other components.

3 Remove the clear protective film from the LCD screen.

Do not use a terminal that has been damaged or tampered with. The

5xx/Vx610 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

14 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 15

TERMINAL SETUP

Examining Terminal Features

Examining

Terminal

Features

Before you continue the installation process, notice the features of the

5xx/Vx610 terminal (see Figure 1).

INTERNAL THERMAL

SERRATED METAL

TERMINAL DISPLAY

TELEPHONE-STYLE

PRINTER

STRIP

ALPHA KEY

KEYPAD

PRINTER COVER RELEASE

GREEN INDICATOR LED

MAGNETIC CARD READER

ATM-STYLE FUNCTION KEYS

PROGRAMMABLE FUNCTION KEYS

ENTER KEY

Front Panel

CANCEL KEY

Figure 1 V

5xx/Vx610 Terminal Features (Front Panel)

BACKSPACE/CLEAR KEY

SMART CARD READER

The front panel includes the following features:

• A terminal display, backlit LCD screen.

• Five types of keys:

a A 12-key, telephone-style keypad.

b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD

screen.

c Four unlabeled, programmable function keys above the keypad.

d Three color-coded function keys below the

keypad (icons at right; from left to right:

BACKSPACE/CLEAR, ENTER).

CANCEL,

e An ALPHA key centered at the top of the keypad.

• A magnetic card reader, built into the right side. The icon at right

shows the proper swipe direction, with the stripe down and facing inward, toward the keypad.

• A green indicator LED indicates power is ON.

• An internal thermal printer.

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 15

Page 16

TERMINAL SETUP

Examining Terminal Features

• A smart card reader, built into the front of the terminal. The icon

shown at right indicates proper card position and insertion direction.

• A SAM (security access module) compartment, built into the bottom of the

terminal. The V multiple stored-value card programs or other merchant card requirements.

5xx/Vx610 terminal contains MSAM cardholders to support

NOTE

Connection Ports

VeriFone ships variants of the Vx5xx/Vx610 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. However, the basic processes described in this guide remain the same, regardless of terminal configuration.

Turn the terminal upside down to view the connection ports. Notice that the ports are recessed. Different ports are provided to connect the terminal to a communications line, optional peripheral devices, and the power supply.

Figure 2 shows the connection ports for the V

510 terminal.

16 OMNI 5XXX AND V

Figure 2 V

5XX/VX610 INSTALLATION GUIDE

510 Connection Ports (Bottom View)

Page 17

Figure 3 shows the connection port for the Vx570 terminal.

TERMINAL SETUP

Examining Terminal Features

Figure 3 V

570 Connection Ports (Back View)

Figure 4 shows the connection ports for the V

Figure 4 V

610 Connection Ports (Bottom and Side Views)

610 terminal.

WARNING

Do not connect the terminal to the power supply until all the peripherals are

attached.

For information on how to attach peripheral devices, see Connecting Optional

Device(s).

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 17

Page 18

TERMINAL SETUP

Establishing Telephone Line Connections

Establishing

Telephone Line

Connections

Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 5, Figure 6, and Figure 7). This is a direct connection and the line is dedicated to the terminal.

Figure 5 V

510 Direct Telephone Connection

18 OMNI 5XXX AND V

Figure 6 V

5XX/VX610 INSTALLATION GUIDE

570 Direct Telephone Connection

Page 19

TERMINAL SETUP

Installing the Paper Roll in the Printer

WARNING

Installing the

Paper Roll in the

Printer

NOTE

Figure 7 Vx610 Direct Telephone Connection

To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA

Certified Telecommunication Line Cord.

A fast, quiet thermal printer is built into the Vx5xx/Vx610 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.

Vx610 print speed varies depending on battery charge.

The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.

CAUTION

Poor-quality paper can jam the printer and create excessive paper dust. To order

high-quality VeriFone paper, refer to Accessories and Documentation.

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 19

Page 20

TERMINAL SETUP

Installing the Paper Roll in the Printer

To Install a Paper Roll 1 Press down on the button located on the side of the terminal to unlatch the

paper roll cover, then lift the cover up and back (see Figure 8).

Figure 8 Opening the Printer Cover

2 Remove any partial roll of paper in the printer tray by lifting up (see Figure 9).

3 Loosen the glued leading edge of the paper or remove the protective strip

from the new roll of paper. Unwind the paper roll past any glue residue.

20 OMNI 5XXX AND V

Figure 9 Removing Partial Paper Roll

4 Hold the roll so the paper feeds from the bottom of the roll (see Figure 10).

5XX/VX610 INSTALLATION GUIDE

Page 21

5 Drop the paper roll into the printer tray.

TERMINAL SETUP

Installing the Paper Roll in the Printer

CAUTION

Figure 10 Loading Paper Roll

6 Pull paper up past the glue residue.

7 Close the paper roll cover by gently pressing directly on the cover until it clicks

shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 11).

To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.

Figure 11 Closing Paper Roll Cover

8 Tear the paper off against the serrated metal strip in the printer.

For paper ordering information, refer to Accessories and Documentation.

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 21

Page 22

TERMINAL SETUP

Installing/Replacing MSAM Cards

Installing/

Replacing MSAM

Cards

CAUTION

To Install/Replace

MSAMs

When you first receive your Vx5xx/Vx610 terminal, you may need to install one or more MSAM cards or you may need to replace old cards.

Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.

1 Remove the power cord and/or battery (see Installing the V

610 Smart

Battery) from the terminal.

2 Place the terminal upside down on a soft, clean surface to protect the lens

from scratches.

3 Remove the MSAM compartment door screw and rotate the door up and back

to access the MSAM cardholders (see Figure 12).

22 OMNI 5XXX AND V

Figure 12 Opening V

Figure 13 Opening V

5XX/VX610 INSTALLATION GUIDE

510 MSAM Compartment Door

570 MSAM Compartment Door

Page 23

TERMINAL SETUP

Installing/Replacing MSAM Cards

Figure 14 Opening Vx610 MSAM Compartment Door

4 Remove any previously installed MSAM card by sliding the card from the

MSAM cardholder.

5 Install an MSAM card by aligning the card and carefully sliding it within the

guides on the cover until it is fully inserted (see Figure 15).

NOTE

Figure 15 Installing an MSAM Card

Before inserting the MSAM card, position it as shown in Figure 15, with the card’s gold contacts facing the smart car reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly.

6 Replace the MSAM compartment door and reinstall the screw.

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 23

Page 24

TERMINAL SETUP

Connecting Optional Device(s)

Connecting

Optional

Device(s)

CAUTION

NOTE

Vx510 and Vx570

Optional Device

Connections

The Vx5xx/Vx610 series of terminals supports some peripheral devices designed for use with electronic point-of-sale terminals.

Before connecting any peripheral device, remove the power cord and/or battery

(see Installing the V

610 Smart Battery) from the terminal and ensure that the

green indicator LED is not lit. Reconnect the power cord and/or battery only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.

Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor.

RS-232-type devices do not work on the PINpad port. PINpad-type devices do not work on the RS-232 port. If an optional peripheral device does not function correctly, check the port connection.

For the Vx510 and Vx570, use the two ports on the back panel to connect up to two optional devices.

Connecting the PINpad or Smart Card Reader to the V

510

or V

570

Use the following procedure to connect a PINpad or smart card reader.

1 Insert the RJ45-type connector on the end of the PINpad or smart card reader

into the port on the back of the peripheral device.

To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection.

If a cable is not already connected to the smart card reader or PINpad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack.

24 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 25

TERMINAL SETUP

Connecting Optional Device(s)

2 Insert the larger RJ45-type connector on the other end of the PINpad cable

into the PINpad serial port on the bottom of the terminal.

CAUTION

Figure 16 V

Connecting the Check Reader to the V

The V

5xx terminal supports the CR 600 and CR 1000i check readers. Contact

510 Example PINpad Serial Port Connections

510

or V

570

your VeriFone representative or visit the online store a www.store.verifone.com for information on these devices. Figure 17 provides an example of a peripheral connection to the RS-232 port.

Check readers require a separate power source. Before connecting a check

reader or similar device, remove the power cord and/or battery (see Installing the

610 Smart Battery) from the bottom of the terminal and ensure that the green

indicator LED is not lit.

Figure 17 V

510 Example Check Reader Connection

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 25

Page 26

TERMINAL SETUP

Connecting Optional Device(s)

Vx610 Optional

Device Connections

NOTE

The side port of the Vx610 terminal can operate either as a PINpad port or an RS232 port, depending on the power source available.

Connecting the PINpad or Smart Card Reader to the V

610

Use the following procedure to connect a PINpad or smart card reader.

When the Vx610 terminal is powered via the corded power supply, the terminal provides 400 mA at 9V DC to the side port. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information.

1 Insert the RJ45-type connector on the end of the PINpad or smart card reader

into the port on back of the peripheral device.

To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection.

If a cable is not already connected to the smart card reader or PINpad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack.

2 Insert the larger RJ45-type connector on the other end of the PINpad cable

into the PINpad serial port on the side of the terminal. Figure 18 provides an example of a smart card reader and PINpad connection to the PINpad serial port.

26 OMNI 5XXX AND V

Figure 18 V

5XX/VX610 INSTALLATION GUIDE

610 Example PINpad Serial Port Connections

Page 27

TERMINAL SETUP

Connecting Optional Device(s)

Connecting the Check Reader to the Vx610

The V

610 terminal also supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at

www.store.verifone.com for information on these devices.

Figure 19 provides an example of a peripheral connection to the RS-232 port.

CAUTION

Check readers require a separate power source. Before connecting a check

reader or similar device, remove the power cord and/or battery (see Installing the

610 Smart Battery) from the bottom of the terminal and ensure that the green

indicator LED is not lit.

External Printers

Supported

Figure 19 V

610 Example Check Reader Connection

Although all Vx5xx/Vx610 variants have an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an

external printer. The V

5xx/Vx610 terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com

for information on these devices.

External printers connect through the RS-232 port and require a separate power supply.

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 27

Page 28

TERMINAL SETUP

Connecting the Terminal Power Pack

Connecting the

Terminal Power

Pack

CAUTION

NOTE

To Connect the

Terminal Power Pack

When you have finished connecting optional peripheral(s), you are ready to

connect the V

5xx/Vx610 terminal to the provided power source.

Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.

Plugging in the power pack to a power source automatically turns on the terminal.

1 Insert the round barrel connector (see Figure 20, Figure 21 and

Figure 22) into the power port, identified by the icon at right.

28 OMNI 5XXX AND V

Figure 20 Vx510 Power Pack Connection

Figure 21 V

5XX/VX610 INSTALLATION GUIDE

570 Power Pack Connection

Page 29

TERMINAL SETUP

Connecting the Terminal Power Pack

Figure 22 Vx610 Power Pack Connection

1 Route the cable through cable retainer where provided to secure the power

cord.

NOTE

WARNING

NOTE

The bottom of the Vx510 and Vx570 terminals have an integrated cable-retaining

feature to secure the power cord to the terminal. The battery-based V

610 does

not need this feature.

2 Insert the AC power cord into the power pack.

3 Plug the AC power cord into a wall outlet or powered surge protector.

Do not plug the power pack into an outdoor outlet or operate the terminal

outdoors.

Disconnecting the power during a transaction may cause transaction data files

not yet stored in terminal memory to be lost.

To protect against possible damage caused by lightning strikes and electrical

surges, consider installing a power surge protector.

VeriFone recommends connecting wall power in the following order:

1 First, connect the terminal to the power supply.

2 Next, connect the power supply to the power cord.

3 And last, connect the power cord to the wall outlet.

When the terminal has power, the terminal lights are activated and the green LED indicator remains lit.

If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, VeriFone copyright screen.

DOWNLOAD NEEDED appears on screen after the initial

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 29

Page 30

TERMINAL SETUP

Vx610 Battery Behavior (No Power Cord)

Vx610 Battery

Behavior (No

Power Cord)

NOTE

Manual Startup

When you have finished connecting optional peripheral(s), you are ready to power

the V

610 terminal from the attached battery.

If you connect the Vx610 to a non-battery power source, the terminal shifts to corded power mode and starts up automatically, regardless of the battery charge state.

Hold the green key down through a series of short beeps until the terminal displays the startup screen.

VERIFONE OMNI

QB0106A3

12/02/2005 VERIX

*DEFAULT CERTIFICATE*

VERIFONE

BATTERY 98% STAT F4

NOTE

Manual Shutdown

NOTE

Figure 23 V

610 Startup Screen

When the terminal has power, the terminal lights are activated and the green LED indicator remains lit.

If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal,

DOWNLOAD NEEDED appears on screen after the initial

VeriFone copyright screen.

Hold the red key down through a series of short beeps until the terminal displays

the shutdown verification screen. Keep holding the red key until the V

610

terminal shuts down.

When the terminal has no power, the screen is blank and the green LED indicator is not lit.

30 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 31

TERMINAL SETUP

Installing the Privacy Shield

Installing the

Privacy Shield

Vx510/Vx610 Privacy

Shield

The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers.

To install the Vx510/Vx610 privacy shield:

1 Align the privacy shield with the V

510/Vx610 terminal and carefully insert the

shield. Make sure that the privacy shield window clears all keys.

Figure 24 Insert the V

510/Vx610 privacy shield

2 Press firmly on all edges around the privacy shield to ensure it is correctly

seated.

Figure 25 Make sure that the privacy shield is properly seated

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 31

Page 32

TERMINAL SETUP

Installing the Privacy Shield

Vx570 Privacy

Shield

To install the Vx570 privacy shield:

1 Remove the sticker (identified by the magnetic card reader icon) located on

the right hand side of the telephone-style keypad.

Figure 26 Remove the sticker

2 Align the privacy shield with the V

Make sure that the privacy shield window clears all keys.

570 terminal and carefully insert the shield.

Figure 27 Insert the V

570 privacy shield

3 Press firmly on all edges around the privacy shield to ensure it is correctly

seated.

Figure 28 Make sure that the privacy shield is properly seated

32 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 33

TERMINAL SETUP

Installing the Vx610 Smart Battery

Installing the

610 Smart

Battery

NOTE

Vx610 wireless terminals use Li-ion smart batteries (see Accessories and

Documentation for ordering information). The internal logic of the smart battery

prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable).

The Vx610 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected.

The following are features of the smart battery:

• Two Li-ion cells

• A “fuel gauge” module that

• monitors state of charge (voltage and percentage of capacity),

• communicates with the terminal (charge parameters and status),

• determines full charge capacity (on charge cycle and uninterrupted

discharge cycle), and

• automatically shuts down when cell voltage is extremely low.

NOTE

Installation

• A safety circuit that

• prevents cell damage from overcharge, over-discharge, or overheating

• activates when the battery is left in an unused terminal for extended

periods.

Conserve battery power by turning the Vx610 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.

The Vx610 smart battery fits in a slot on the back of the Vx610 terminal, as shown in Figure 29. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.

Figure 29 Install the Smart Battery

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 33

Page 34

TERMINAL SETUP

Installing the Vx610 Smart Battery

Removal

Charging

To remove the Vx610 smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot.

Figure 30 Detaching the Smart Battery from the V

610 Terminal

After unpacking your Vx610 terminal, install the battery and connect the power pack to the unit for 6 hours. Failure to do so may result in inaccurate battery status messaging.

VeriFone also recommends that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained.

NOTE

Battery Life

WARNING

The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.

The Vx610 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.

The Vx610 smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).

Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.

34 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 35

TERMINAL SETUP

Using the Vx610 Spare Battery Charger

Using the Vx610

Spare Battery

Charger

To charge a battery

NOTE

The Vx610 spare battery charger can charge two batteries at a time. The LED indicator allows you to see the initial battery condition as well as the charging condition.

1 Insert the battery by sliding it into place.

Figure 31 Charging a single battery

2 Notice the LED indicator located on each side of the battery charger.

A red light indicates that the battery is charging while the LED changes to green

to indicate that the charge has been completed.

NOTE

3 Once the battery is fully charged, remove the battery by sliding it upward or

downward depending on which side of the charger is used.

Figure 32 Charging two batteries

For best results, when first charging a new battery, charge it in a powered

terminal, instead of charging it with the V

610 spare battery charger.

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 35

Page 36

TERMINAL SETUP

Using the Vx610 Power Cradle

Using the Vx610

Power Cradle

To Connect the Power

Cradle

The power cradle serves both as a docking station and a battery charger for the

610 terminal.

1 Turn the cradle upside down and then insert round barrel connector into the

power port. Route the cable through the cable retainer where provided to secure the power cord.

Figure 33 V

610 Power Cradle Connection

2 Insert the AC power cord into the power pack and then plug the AC power

cord into a wall outlet or power surge protector. The LED lits up to indicate that it is ready for charging.

Figure 34 V

610 Power Cradle Connection

3 Remove the protector, identified by the icon at right. Attach the

charging strap and then install the screw on the bottom of the power cradle to secure the strap.

Figure 35 V

610 Power Cradle Connection

36 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 37

Installing/Replacing the SIM Card (GSM/GPRS Models)

4 Place the terminal onto power cradle.

Figure 36 Placing the V

610 Terminal Onto the Power Cradle

TERMINAL SETUP

Installing/

Replacing the

SIM Card

(GSM/GPRS

Models)

The SIM (Subscriber Identity Module) card is a smart card inserted in the Vx610 GSM/GPRS terminal that contains your GSM/GPRS radio account information. Use the following procedure to replace or install a SIM card.

1 Loosen the screw from the GSM/GPRS sled module at the back of the V

610

terminal.

Figure 37 Loosen Retaining Screw

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 37

Page 38

TERMINAL SETUP

Installing/Replacing the SIM Card (GSM/GPRS Models)

2 Detach the GSM/GPRS sled module from the terminal.

NOTE

Figure 38 Remove GSM/GPRS Sled Module

3 Insert the SIM into the cardholder at the back of the GSM/GPRS sled module.

Figure 39 Insert SIM Card Into GSM/GPRS Sled Module

The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly and for easy orientation in the cardholder. Before inserting the SIM card, position it as shown in Figure 39, with the card’s gold contacts facing down.

38 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 39

Installing/Replacing the SIM Card (GSM/GPRS Models)

4 Replace the GSM/GPRS sled module in the terminal.

TERMINAL SETUP

Figure 40 Replace GSM/GPRS Module

5 Tighten the retaining screw.

Figure 41 Tighten Retaining Screw

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 39

Page 40

TERMINAL SETUP

Connecting the Vx610 External Antenna

Connecting the

610 External

Antenna

NOTE

CAUTION

Installation

VeriFone provides an external wireless antenna for some Vx610 terminals. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider.

Some Vx610 terminals have an internal antenna and this section can be ignored.

Use only the antenna designed for your unit. Failure to use the proper antenna results in the inability to establish a wireless connection.

Never hold the unit by the antenna; doing so may break the connection and void your warranty.

This section only discusses Vx610 terminals with external antenna. If the Vx610 arrives from manufacture with the antenna unattached, use the following procedure to install the antenna:

1 Locate the antenna port on the back side of the V

610 terminal.

2 Align the connector on the end of the antenna with the connector on the end of

the terminal.

3 Push gently on the center of the base of the antenna until it slides into

position.

Figure 42 Align Antenna with Antenna Port

40 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 41

Connecting the Vx610 External Antenna

4 Screw the barrel nut finger tight to retain the antenna.

Figure 43 Tighten Antenna Barrel Nut

TERMINAL SETUP

Orientation

NOTE

Replacing the

Antenna

To establish good wireless communication (uplink), vertically align the antenna with respect to ground and sky. For example, if standing and holding the terminal horizontally, position the antenna approximately at a 90° angle to the unit (that is, pointing up from the ground). This should point the antenna directly at the sky.

If the unit is on a flat surface (for example, a table top) position the antenna so that it points directly at the sky.

If an application (for example, SoftPay) is installed in your Vx610 unit, a signal

strength indicator may appear on the display.

If your Vx610 terminal has difficulties completing wireless transactions, you may have to replace the antenna. Use the following procedure to replace the antenna:

1 Remove the existing antenna from the V

610 terminal:

a Unscrew the barrel nut to loosen the antenna.

b Pull gently on the center of the base of the antenna until it slides out of

position.

2 Align the connector on the end of the new antenna with the connector on the

end of the terminal.

3 Push gently on the center of the base of the antenna until it slides into

position.

4 Screw the barrel nut finger tight to retain the antenna.

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 41

Page 42

TERMINAL SETUP

Conducting Wireless Transactions

Conducting

Wireless

Transactions

Using the Smart

Card Reader

To Conduct a Smart

Card Transaction

To conduct a wireless transaction:

• Ensure the terminal is in an optimal position for transmitting.

• Follow the on-screen instructions provided with your application.

The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.

1 Position a smart card with the contacts facing upward (see Figure 44).

2 Insert the smart card into the smart card reader slot in a smooth, continuous

motion until it seats firmly.

3 Remove the card only when the application indicates the transaction is

complete.

CAUTION

Using the

Magnetic Card

Reader

To Conduct a Credit/

Debit Card

Transaction

42 OMNI 5XXX AND V

Figure 44 Inserting a Smart Card

Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.

The Vx5xx/Vx610 terminal supports credit/debit card transactions.

1 Position a magnetic card with the stripe in the card reader and facing inward,

toward the keypad.

2 To ensure a proper read of the magnetic swipe card, the user should insert the

magnetic card from the top of the unit, as shown in Figure 45.

5XX/VX610 INSTALLATION GUIDE

Page 43

3 Swipe the card through the magnetic card reader.

TERMINAL SETUP

Using the Magnetic Card Reader

Figure 45 Using the Magnetic Card Reader

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 43

Page 44

TERMINAL SETUP

Using the Magnetic Card Reader

44 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 45

Specifications

CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications

of the V

5xx/Vx610 series of terminal.

Power

DC Power Pack

Temperature

External

Dimensions

Vx5xx/Vx610 terminal: 9 V DC; 4.0 A

UL, ITE listed, Class 2 power supply:

a Input rated: 100 - 240V AC, 50/60 Hz

b Output rated: 8.6 - 9.4V DC 4.0 A

Barrel connector polarity:

• Operating temperature: 0

• Storage temperature: -30

to 40° C (32° to 104° F)

to + 60° C (-22° to 140° F)

• Relative humidity: 5% to 90%; no condensation

For Vx510 Terminals:

• Length: 209 mm (8.0 in)

• Width: 102 mm (4.0 in)

• Depth: 72 mm (2.8 in)

For V

570 Terminals:

• Length: 209 mm (8.0 in)

• Width: 102 mm (4.0 in)

• Depth: 78 mm (3.07 in)

For V

610 Terminals with Internal Antenna:

• Length: 209 mm (8.0 in)

• Width: 102 mm (4.0 in)

• Depth: 72 mm (2.8 in)

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 45

Page 46

SPECIFICATIONS

SAR Compliance

For Vx610 Terminals with External Antenna:

• Length: 214.2 mm (8.4 in)

• Width: 102 mm (4.0 in)

• Depth: 72 mm (2.8 in)

46 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 47

Maintenance

CHAPTER 4

The Vx5xx/Vx610 terminal has no user-maintainable parts.

Clean the

Terminal

CAUTION

Terminal

Contacts

CAUTION

Smart Card

Reader

To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.

Never use thinner, trichloroethylene, or ketone-based solvents – they may cause

deterioration of plastic or rubber parts.

Do not spray cleaners or other solutions directly onto the keypad or terminal

display.

Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is

important that the exposed contacts of the V

Avoid touching the contacts in the raised area in the center of the Vx610 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.

Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.

610 battery stay clean and unbent.

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 47

Page 48

MAINTENANCE

Smart Card Reader

48 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 49

VeriFone Service and Support

For terminal problems, contact your local VeriFone representative or service provider.

For product service and repair information:

• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

• International – Contact your VeriFone representative

CHAPTER 5

Return a

Terminal or

Smart Battery

for Service

NOTE

To Return a Terminal

for Service

Before returning a Vx5xx/Vx610 terminal, smart battery, or sled module to VeriFone, you must obtain an MRA number. The following procedure describes

how to return one or more V modules for repair or replacement (U.S. customers only).

International customers are advised to contact their local VeriFone representative

for assistance regarding service, return, or replacement of terminals or batteries.

5xx/Vx610 terminals, smart batteries, or sled

1 Get the following information from the printed labels on the bottom of each

5xx/Vx610 terminal, smart battery, or sled module to be returned:

• Product ID, including the model and part number. For example,

“OMNI 5100” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”

• Serial number (S/N xxx-xxx-xxx)

2 Obtain the MRA number(s) by completing one of the following:

a Call VeriFone toll-free within the United States at 1-800-VeriFone and

follow the automated menu options.

• Select the MRA option from the automated message. The MRA

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

• Give the MRA representative the information you gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-9534172 (U.S.).

b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)

• Include a telephone number where you can be reached and your fax

number.

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 49

Page 50

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/

contact/contact_form.cfm.

• Address the Subject box with to “VeriFone MRA Dept.”

• Reference the model and part number in the Note box.

NOTE

Accessories

and

Documentation

One MRA number must be issued for each Vx5xx/Vx610 terminal you return to

VeriFone, even if you are returning several of the same model.

3 Describe the problem(s).

4 Provide the shipping address where the repaired or replacement unit must be

returned.

5 Keep a record of the following items:

• Assigned MRA number(s).

• VeriFone serial number assigned to the V

battery, or sled module you are returning for service or repair (terminal serial numbers are located on the bottom of the unit.

5xx/Vx610 terminal, smart

• Shipping documentation, such as air bill numbers used to trace the

shipment.

• Model(s) returned (model numbers are located on the VeriFone label on

the bottom of the V

VeriFone produces the following accessories and documentation for the

5xx/Vx610 terminal. When ordering, please refer to the part number in the left

column.

5xx/Vx610 terminal).

Power Pack

Thermal Printer

Paper

50 OMNI 5XXX AND V

• VeriFone online store at www.store.verifone.com

• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

• International – Contact your VeriFone representative

Contact your local VeriFone distributor to determine which power pack or power cord fits your needs.

CPS10936-3A DC power pack (universal)

21973-01 AC power cord (US)

CRM0039-01 CRM0039 in 30-roll bulk package

CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width,

25-meter (82-feet) length; single roll; Available in 20-roll or 50-roll bulk packages

5XX/VX610 INSTALLATION GUIDE

Page 51

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

VeriFone Cleaning

Kit

Telephone Line

Cord

Swivel Stand

Documentation

02746-01 Cleaning Kit

00124-17 2.1-meter (7-foot) telephone line cord, black, with

modular RJ11-type connectors

23050-01 Vx510 Swivel Stand

For Vx510, Vx570, and Vx610 Terminals:

23216 Omni 5xxx and Vx610 Installation Guide

23217 Omni 5xxx and V

610 Reference Manual

23230 Verix V Operating System Programmer’s Manual

23231 Verix V Tools Programmer’s Manual

For V

510 Terminals:

23218 Omni 5100/5150 and V

510, Omni 3730 Certifications and

Regulations

23219 Omni 5100/5150 and V

For V

570 Terminals:

23646 V

23759 V

24134 V

610 Terminals:

570 Certifications and Regulations

570 Quick Installation Guide

570 Privacy Shield Quick Installation Guide

23640 Omni 56xx and V

23641 Omni 56xx and V

Installation Guide

23643 Omni 56xx and V

23644 Omni 56xx and V

For V

510 and Vx610 Terminals:

23642 Omni 5xxx and V

5xx Quick Installation Guide

610 Carrying Case Quick Installation Guide

610 Attachable Strap/Handstrap Quick

610 Quick Installation Guide

610 Certifications and Regulations

610 Privacy Shield Quick Installation Guide

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 51

Page 52

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

52 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 53

CHAPTER 6

Troubleshooting

NOTE

CAUTION

Guidelines

The troubleshooting guidelines provided in the following section are included to

assist you to successfully install and configure your V

have problems operating your V troubleshooting examples.

If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating

your V

The Vx5xx/Vx610 terminal comes equipped with tamper-evident labels. The V attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.

Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.

5xx/Vx610 terminal and steps you can take to resolve them are listed.

5xx/Vx610 contains no user serviceable parts. Do not, under any circumstance,

5xx/Vx610 terminal, please read through these

5xx/Vx610 terminal. If you

Blank Display

Terminal Does

Not Dial Out

When the terminal display screen does not show correct or clearly readable information:

• Check terminal power connection.

• Remove and reapply power to the terminal.

• Check all cable connections and verify that the telephone line is properly

connected.

• If the problem persists, contact your local VeriFone service provider.

If the terminal does not dial out:

• Check the telephone line connections.

• Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 53

Page 54

TROUBLESHOOTING GUIDELINES

Printer Paper Jam

• Replace the telephone cable that connects the terminal with a cable you know

is working correctly.

• If the problem persists, contact your local VeriFone service provider.

Printer Paper

Jam

WARNING

Keypad Does

Not Respond

If paper jams inside the printer:

• Press the button on the side of the terminal to unlatch the paper roll cover,

then open the cover.

• Remove the damaged paper from the paper roll and clear the feed

mechanism.

• Install a roll of printer paper, as described in Installing the Paper Roll in the

Printer.

• If the problem persists, it may be due to poor paper quality. Install a new

roll of higher-quality paper.

Poor-quality paper may jam the printer. To order high-quality VeriFone paper,

refer to Accessories and Documentation.

If the keypad does not respond properly:

• Check the terminal display. If it displays the wrong character or nothing at all

when you press a key, follow the steps outlined in Transactions Fail To

Process.

Peripheral

Device Does Not

Work

Transactions

Fail To Process

• If pressing a function key does not perform the expected action, refer to the

user documentation for that application to ensure you are entering data correctly.

• If the problem persists, contact your local VeriFone representative.

If any peripheral device (PINpad or smart card reader) does not work properly:

• Check the power cord connection to the peripheral device.

• Check that the device connected to the proper port has power and is

functioning properly. If possible, perform a self-test on the device in question.

• The cable connecting the optional device to the terminal serial port may be

defective. Try a different serial cable. See Connecting Optional Device(s).

• If the problem persists, contact your local VeriFone representative.

There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

54 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 55

TROUBLESHOOTING GUIDELINES

Printer Does Not Print

• Ensure that you are swiping cards properly. With the card reader, the black

magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 45).

• Process a transaction manually, using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not work, proceed to Check the Telephone

Line.

Check the Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

• Ensure that the card is inserted correctly and that the card is not removed

prematurely.

Printer Does Not

• Ensure the MSAM cards are properly inserted in the cardholders and that the

cardholders are properly secured (see Installing/Replacing MSAM Cards).

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not process, proceed to Check the Telephone

Line.

Check the Telephone Line

• Disconnect the telephone line from the terminal and connect it to a working

telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.

• If the problem appears to be with the telephone line, check with the party you

are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.

• If the telephone line works, contact your local VeriFone representative for

assistance.

If the printer does not work properly:

• Check battery status or terminal power connection. The printer will not print if

there is an insufficient charge remaining in the battery to complete the print

operation. (For V

610 terminals only.)

• Check if the printer is out of paper and that the roll is properly installed. Open

the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.

• Verify that the printer roller and paper roll dust cover are properly installed.

• If the problem persists, contact your VeriFone distributor or service provider.

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 55

Page 56

TROUBLESHOOTING GUIDELINES

Terminal Display Does not Show Correct/Readable Information

Terminal Display

Does not Show

Correct/

Readable

Information

Vx610 Terminal

Does Not Start

Vx610 Smart

Battery Will Not

Charge

NOTE

• Connect the terminal in to a known-good power supply (if you have one) to

see if this clears the problem.

• Recharge or replace the battery. (For V

610 terminals only.)

• If the problem persists, contact your local VeriFone representative for

assistance.

• Ensure that you press the ENTER/ON key for approximately 3 seconds, until

the unit lights up.

• Ensure that the smart battery charge state is not below the critically low level.

• Recharge or replace the smart battery.

Each new Vx610 smart battery must receive a full charge to initialize its full charge capacity.

Allow the Vx610 terminal to remain connected to the power pack for 6 hours to

ensure the battery receives a full charge.

Conserve battery power by turning the V terminal will not be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.

610 terminal off when not in use. If the

NOTE

Printer Does Not

The Vx610 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.

If the printer does not work properly:

• Check battery status or terminal power connection. The printer will not print if

there is an insufficient charge remaining in the battery to complete the print

operation. (For V

610 terminals only.)

• Check if the printer is out of paper and that the roll is properly installed. Open

the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.

• Verify that the printer roller and paper roll dust cover are properly installed.

• If the problem persists, contact your VeriFone distributor or service provider.

56 OMNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE

Page 57

INDEX

accessories 50

documentation 51 ordering 51 power packs 50 swivel stand 51 telephone line cord 51 thermal printer paper 50 VeriFone cleaning kit 51

antennas

installation orientation 41 replacing 41

batteries

extending the battery life See also smart battery

battery mode

610 30

check readers 27 cleaning kit 51 connection ports 16 contact VeriFone 49

environmental factors 13 external printers

RS-232 port connection

external printers supported

VeriFone external printers

installation 9

connecting a check reader to Vx510 or Vx570

connecting a check reader to Vx610 27 connecting a PINpad to Vx510 or Vx570 24 connecting a PINpad to Vx610 26 connecting a smart card reader to Vx510 or

570 24

V connecting a smart card reader to Vx610 26 connecting a smart card writer to Vx510 or

570 24 connecting optional device(s) 24 connecting the terminal power pack 28 connecting the terminal to a telephone line 18 MSAM cards 22 peripherals 27 terminal location 13 unpacking the shipping carton 14

dial out problems

troubleshooting

displays

troubleshooting

documentation 50

acronym definitions 7 conventions 7 ordering 51

53, 56

electrical considerations 14, 22 electrostatic discharges 22

prevention 22

keypads

troubleshooting

maintenance

cleaning the terminal cleaning the terminal contacts 47 returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49

MSAM cardholders 22 MSAM cards

installation

optional devices

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 57

Page 58

INDEX

connecting 24

paper jams

troubleshooting

paper rolls

for thermal printers installation 19

peripheral devices

troubleshooting

peripherals

check readers installation 27 printers 27 troubleshooting 54

power packs

AC version connecting 28 DC version 50 ordering 50

printer paper

ordering

printers

troubleshooting

privacy shields 31

Vx510 31 Vx570 32 Vx610 31

service

returning a battery for repair or replacement returning a terminal for repair or replacement 49

SIM cards

for GSM models installation 37

smart battery 34

battery life 34 charging 34 conserving power 33 disposal 34 features 33 installation 33 recharging 34 removal 34 troubleshooting 56

58 OMNI 5XXX AND V

19, 54

55, 56

5XX/VX610 INSTALLATION GUIDE

specifications

DC power pack power 45 temperature 45 weight 46

technical support

contacting VeriFone returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49

telephone line connections 18 telephone line cords

ordering

terminal features

general

terminals

accessories benefits 10 cleaning 47 documentation 50 electrical considerations 14 environmental factors 13 features 15 repair 49 replacement 49 service and support 49 troubleshooting 53, 56

thermal printer paper

storage

thermal printers

about the thermal printer paper paper jams 54 troubleshooting 55, 56

transactions

smart cards wireless 42

troubleshooting

batteries displays 53, 56 guidelines 53 keypads 54 peripheral devices 54 peripherals 54 printers 55, 56 terminal transactions 54

19, 54

Page 59

terminals 53, 56

VeriCentre Appliance Management Suite

simultaneous downloads

Vx5xx/Vx610

multi-application capability

Vx610

starting on battery power

troubleshooting 56

Vx610 startup

battery mode

wireless connection

CDMA GSM/GPRS 11 Wi-Fi 11

wireless transactions 42

INDEX

MNI 5XXX AND V

5XX/VX610 INSTALLATION GUIDE 59

Page 60

VeriFon e, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366)

www.verifone.com

Omni 5xxx and Vx5xx/Vx610

Installation Guide

VeriFone Part Number 23216, Revision C

Verifone VX610EVDO Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

PREFACE

Audience

Organization

Related Documentation

Conventions and Acronyms

Table 1 Document Conventions

Acronym Definitions

Terminal Overview

Features and Benefits

Terminal Setup

• Selecting Terminal Location.

Ease of Use

Unpacking the Shipping Carton

Examining Terminal Features

Front Panel

Connection Ports

Establishing Telephone Line Connections

Installing the Paper Roll in the Printer

Installing/Replacing MSAM Cards

Connecting Optional Device(s)

Connecting the Terminal Power Pack

Vx610 Battery Behavior (No Power Cord)

Manual Startup

Manual Shutdown

Installing the Privacy Shield

Installing the Vx610 Smart Battery

Installation

Removal

Charging

Battery Life

Using the Vx610 Spare Battery Charger

Using the Vx610 Power Cradle

Installing/Replacing the SIM Card (GSM/GPRS Models)

Connecting the Vx610 External Antenna

Installation

Orientation

Conducting Wireless Transactions

Specifications

Power

DC Power Pack

Temperature

SAR Compliance

Maintenance

VeriFone Service and Support

Accessories and Documentation

Power Pack

Swivel Stand

Documentation

Blank Display

Printer Paper Jam

Printer Does Not Print

Terminal Display Does not Show Correct/Readable Information

INDEX