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VX 520 3G
Installation Guide
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VeriFone Part Number DOC252-087-EN-A, Revision A.3
VX 520 3G Installation Guide
© 2013 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFo ne Part Number DOC252-087-EN-A, Revision A.3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 11
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing/ Replacing SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing/Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
VX 520 3G INSTALLATION GUIDE 3
CONTENTS
VeriFone Service
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 4
Maintenance Clean the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CHAPTER 5
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 40
Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
CHAPTER 6
Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
and Support
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
4 VX 520 3G INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up and installing
the VX 520 3G terminal.
Audience
Organization
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Related
Documentation
This guide is useful for anyone installing and configuring a VX 520 3G terminal.
This manual also provides a basic description of the terminal features.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 520 3G terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the
VX 520 3G terminal. It tells you how to select a location, establish power and
telephone line connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 520 3G terminal.
Chapter 4, Maintenance. Explains how to maintain your VX 520 3G terminal.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Chapter 6, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
To learn more about the VX 520 3G terminal, refer to the following set of
documents:
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VX 520 3G Certifications and Regulations
VX 520 3G Quick Installation Guide
VX 520 3G Reference Manual VPN DOC252-088-EN-A
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VPN DOC252-085-EN-C
VPN DOC252-086-EN-A
VX 520 3G INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
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This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention
Blue Text in blue indicates terms
that are cross referenced.
Italics Italic typeface indicates
book titles or emphasis.
Courier The courier type face is
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used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
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provide an URL.
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The pencil icon is used to
highlight important
information.
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See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
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RS-232-type devices do not work with
the PIN pad port.
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The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The lighting symbol is used
as a warning when bodily
injury might occur.
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The terminal is not waterproof or dust
proof, and is intended for indoor use
only .
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Due to risk of shock do not use the
terminal near water.
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6 VX 520 3G INSTALLATION GUIDE
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PREFACE
Conventions and Acronyms
Acronym Definitions
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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
CPU Central Processing Unit
CTLS Contactless
DC Direct Current
DDA Dynamic Data Authentication
ECC Elliptic Curve Cryptography
EMV Europay MasterCard and VISA
ITP Internal Thermal Printer
LCD Liquid Crystal Display
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN-Entry Devices
PIN Personal Identification Number
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RAM Random Access Memory
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RJ-11 Registered Jack 11
RJ-45 Registered Jack 45
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RS-232 Recommended Standard 232
SAM Security Access Module
SDA Static Data Authentication
SIM Subscriber Identity Module
VPN VeriFone Part Number
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VX 520 3G I
NSTALLATION GUIDE 7
PREFACE
Conventions and Acronyms
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8 VX 520 3G INSTALLATION GUIDE
Terminal Overview
NOTE
VX 520C
This chapter provides a brief description of the VX 520 3G terminal:
• The VX 520 3G is a high performance countertop terminal with enhanced
• The VX 520 3G offers several communication options, enhanced display,
• The VX 520 3G terminal uses a robust, sleek, and highly functional design.
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
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CHAPTER 1
communication options.
increased processing power, expanded memory, and two USB peripheral
ports.
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Figure 1 VX 520 3G Terminal
VX 520 3G INSTALLATION GUIDE 9
TERMINAL OVERVIEW
NOTE
NOTE
Features and Benefits
Features and
Benefits
Connectivity
Performance
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VX 520 3G terminals provide the right combination of features and functions. This
includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader,
landed smart card reader, integr ated PI N pad, and a quiet internal thermal printer
(ITP).
• USB 1.1 Host port
• USB 1.1 Device port (Mini USB)
• RJ-11 port
• RS-232 port
• Ethernet port
The connectivity ports are easily accessible from the underside of the terminal.
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terminal may have a different configuration from the features described in this
section.
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• ARM11 (CPU)
• Increased memory (128 MB Flash, 32 MB RAM)
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Security
Form Factor
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• Colored 320 x 240 LCD display with white backlight
• Fastest encryption/decryption appliance on the market
• Blue backlit keypad
• Increased Security (PCI 2.0 to PCI 3.1)
• SDA DDA encryption ready
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• Leading ECC Performance Benchmark
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• The VX 520 3G is ergonomically designed to fit both the traditional countertop
and hand-over models.
10 VX 520 3G INSTALLATION GUIDE
TERMINAL OVERVIEW
Features and Benefits
Exceptional Ease of
Use
Countertop
Performance in a
Hand-Over Design
True Multi-
Application
Capability
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• The contactless functionality offers a convenient payment option for
consumers.
• The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
• A large 15-line by 40-character colored backlit display with backlit keypad, and
extra-size menu prompts, simplify training and reduce help desk calls.
• The integrated thermal printer simplifies paper loading and reduces paper
jams.
• The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
• The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
• Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
• The VX 520 3G series of terminals ensures uncompromising reliability from
VeriFone, the worldwide leader in e-payment.
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• The VX 520 3G terminal offers 32 MB of random access memory, and 128 MB
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dynamic memory allocation of the operating system, which supports multiple
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applications on a single terminal.
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• The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
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• VX 520 3G terminals and SoftPay EMV software are certified for EMV Level 1
and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV
Library provides development of other EMV-compliant applications.
• The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520 3G terminals
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VX 520 3G I
NSTALLATION GUIDE 11
TERMINAL OVERVIEW
Features and Benefits
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12 VX 520 3G INSTALLATION GUIDE
Terminal Setup
NOTE
CHAPTER 2
This chapter describes the terminal setup procedure. You will learn about:
• Selecting Terminal Location
• Unpacking the Shipping Carton
• Examining Terminal Features
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Selecting
Terminal
Location
• Establishing Telephone Line Connections
• Installing a Paper Roll in the Printer
• Installing/Replacing MSAM Cards
• Installing/ Replacing SIM Cards
• Connecting Optional Devices
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• Charging the Battery
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• Connecting the Terminal Power Pack
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• Privacy Shield (Optional)
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• Using the CTLS Reader
• Using the Smart Card Reader
• Using the Magnetic Card Reader
Use the following guidelines when selecting a location for your
VX 520 3G terminal.
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Ease of Use
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
The VX 520 3G can use telephone, Ethernet or wireless 3G connections.
Choose the appropriate location while considering your power supply and
connectivity options.
VX 520 3G INSTALLATION GUIDE 13
TERMINAL SETUP
CAUTION
CAUTION
Unpacking the Shipping Carton
Environmental
Factors
Electrical
Considerations
Unpacking the
Shipping Carton
To unpack the
shipping carton
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• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
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Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The VX 520 3G terminal is a secure product and any
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tampering may cause the device to cease to function properly.
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1 Remove and inspect the following items:
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2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
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• Terminal
• Power pack
• Power cord
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Do not use a terminal that has been damaged or tampered with. The VX 520 3G
terminal comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
representative or service provider immediately.
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14 VX 520 3G INSTALLATION GUIDE
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
TERMINAL SETUP
VX 520C
TERMINAL DISPLAY
TELEPHONE-STYLE
KEYPAD
PRORAMMABLE
FUNCTION
KEYS
COLOR-CODED
FUNCTION
KEYS
NAVIGATION KEY
MAGNETIC STRIPE READER
SMART CARD READER
PRINTER COVER LATCH
NOTE
Examining Terminal Features
Examining
Terminal
Features
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Before you continue the installation process, notice the features of the VX 520 3G
terminal (see
Figure 2).
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Front Panel
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Figure 2 VX 520 3G Terminal Features (Front Panel)
VeriFone ships variants of the VX 520 3G terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
The front panel includes the following features:
• A terminal display, colored LCD screen with white backlight. The screen also
acts as the CTLS tapping area for contactless transactions.
• Four types of keys:
a A backlit 12-key, telephone-style keypad.
b Four unlabeled, programmable function keys above the keypad.
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NSTALLATION GUIDE 15
TERMINAL SETUP
NOTE
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Examining Terminal Features
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c Three color-coded function keys below the
keypad (icons at right; from left to right: CANCEL,
BACKSPACE/CLEAR, ENTER).
d A NAVIGATION key centered at the top of the keypad
for easy access to menu items displayed in the LCD
screen.
• A magnetic card reader, built into the right side. The icon
at right shows the proper swipe direction, with the stripe down and
facing inward, toward the keypad.
• An internal thermal printer.
• A smart card reader, built into the front of the terminal. The
icon shown at right indicates proper card position and
insertion direction.
• Three SAM (Security Access Module) compartments, built into the side of
the terminal. The VX 520 3G terminal contains MSAM cardholders to support
multiple stored-value card programs or other merchant card requirements.
• Two SIM (Subscriber Identity Module) slots inside the battery compartment
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for 3G communication.
VeriFone ships variants of the VX 520 3G terminal for different markets. Your
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terminal may have a different configuration. However, the basic processes
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described in this guide remain the same, regardless of terminal configuration.
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Connection Ports
Turn the terminal upside down and remove the rear cover to view the connection
ports. Notice that the ports are recessed. Different ports provide connections to a
communications line, optional peripheral devices, and the power supply.
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Figure 3 shows how to open the rear cover of the VX 520 3G terminals.
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Figure 3 Opening the VX 520 3G Rear Cover
16 VX 520 3G INSTALLATION GUIDE
Examining Terminal Features
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TELEPHONE
(RJ-11)
RS-232 PORT
(RJ-45)
POWER PORT
ETHERNET PORT (RJ-45)
CLIENT USB PORT
SAM CARD SLOTS
HOST USB PORT
SIM
CARD
SLOTS
WARNING
Figure 4 show the connection ports for the VX 520 3G terminal.
TERMINAL SETUP
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To use the
connection ports
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Figure 4 VX 520 3G Power and Connection Ports
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Do not connect the terminal to the power supply until all the peripherals are
attached.
The connection ports offer multiple connectivity for the VX 520 3G terminal.
Please refer to the following list of peripheral devices for the connectivity options.
Host USB Port
• PP1000 USB
x
• V
810 USB
• VX 820 USB
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• Barcode reader
• Biometric reader
• USB flash disk
• USB keyboards
Ethernet Port
• Ethernet cable to router, hub or switch
VX 520 3G I
NSTALLATION GUIDE 17
TERMINAL SETUP
Examining Terminal Features
Client USB Port
• PC
• ECR/Cash register
RJ-11 Port
• Telephone line
RS-232 Port
• PP1000
x
• V
810
• VX 820
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• PC download cable
• Computer
• ECR
• Check reader
• CTLS reader
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• Biometric reader
• Barcode reader
F
• Keyboard
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For information on how to attach peripheral devices, see Connecting Optional
Devices.
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18 VX 520 3G INSTALLATION GUIDE
TERMINAL SETUP
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RJ-11
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WARNING
CAUTION
Establishing Telephone Line Connections
Establishing
Telephone Line
Connections
V
Installing a
Paper Roll in the
Printer
O
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Connect the telephone cord to the communication port on the terminal, then route
it directly to a telephone wall jack (see
the line is dedicated to the terminal.
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Figure 5 VX 520 3G Direct Telephone Connection
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To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
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Certified Telecommunication Line Cord.
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Figure 5). This is a direct connection and
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Before you can process transactions that require a receipt or record, you must
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install paper in the printer.
The VX 520 3G uses a roll of 40 mm-diameter, single-ply, thermal-sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper be fore the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to
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Accessories and Documentation.
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Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
F
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
VX 520 3G I
NSTALLATION GUIDE 19
TERMINAL SETUP
VX 520C
VX 520C
VX 520C
CAUTION
Installing a Paper Roll in the Printer
To install a paper roll 1 Hook your finger under the latch and lift up to swing the printer cover open.
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Figure 6 Opening the Printer Cover
2 Remove any partial roll of paper in the printer tray by lifting it up.
3 Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4 Hold the roll so the paper feeds from the bottom of the roll.
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5 Drop the paper roll into the printer tray.
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20 VX 520 3G INSTALLATION GUIDE
Figure 7 Loading Paper Roll
6 Pull paper up past the glue residue.
7 Close the printer cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper p ast the glue residue to extend out side
the printer door. (see
To prevent the printer cover from damaging the print roller, always gently press
down on the printer dust cover to close it.
Figure 8).
TERMINAL SETUP
VX 520C
NOTE
CAUTION
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Installing/Replacing MSAM Cards
Installing/
Replacing MSAM
V
Cards
O
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To install or replace
MSAMs
Figure 8 Closing Printer Cover
8 Tear the paper off against the serrated metal strip in the printer.
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For paper ordering information, refer to Accessories and Documentation.
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When you first receive your VX 520 3G terminal, you may need to install one or
more MSAM cards or you may need to replace old cards.
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Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.
1 Remove the power cord from the power outlet.
2 Place the terminal upside down on a soft, clean surface to protect the display
from scratches.
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3 Press the unlocking button and then lift the rear cover to access the MSAM
cardholder panel.
Figure 9 Opening VX 520 3G Rear Cover
VX 520 3G I
NSTALLATION GUIDE 21
TERMINAL SETUP
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3!-
NOTE
NOTE
Installing/ Replacing SIM Cards
4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the
MSAM slots.
Figure 10 Removing VX 520 3G MSAM Cover
5 Remove any previously installed MSAM card by sliding the card from the
MSAM cardholder.
6 Install an MSAM card by carefully sliding it into the slot until it is fully inserted.
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Installing/
Replacing SIM
Cards
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Figure 11 Installing an MSAM Card in a VX 520 3G Terminal
Before inserting the MSAM card, position it as shown in Figure 11, with the card’s
gold contacts facing down. The cardholder connector base has an image
resembling the notched corner of an MSAM card to ensure the card is positioned
correctly.
7 Close the MSAM cardholder panel, and then replace the terminal rear cover.
The VX 520 3G terminal supports dual SIM (Subscriber Identity Module) feature.
Use the following procedure to replace or install a SIM card.
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Always place your primary SIM on the first card slot.
1 Place the terminal upside down on a soft, clean surface to protect the display
2 If the battery is inserted, remove the battery. (See Installing/Removing the
22 VX 520 3G INSTALLATION GUIDE
from scratches.
Battery)
TERMINAL SETUP
NOTE
%4(
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3)-
3)-
3)-
A B C
CAUTION
NOTE
Connecting Optional Devices
3 After removing the battery, you will see the SIM compartment.
Before inserting the SIM card, position it as shown in Figure 12, with the card’s
gold contacts facing up. The cardholder connector base has an image
resembling the notched corner of a SIM card to ensure the card is positioned
correctly.
4 Insert the SIM card into the cardholder.
Connecting
Optional
Devices
V
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Optional Device
Connections
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Figure 12 Inserting SIM Card
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The VX 520 3G terminal supports some peripheral devices designed for use with
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electronic point-of-sale terminals.
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Before connecting any peripheral device, remove the power cord from the
terminal. Reconnect the power cord only after you are finished connecting the
peripheral device(s). For complete information about peripheral installation and
use, refer to the user documentation supplied with those devices.
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Different terminals support different devices, so for more information about
optional devices, please contact your VeriFone distributor.
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The VX 520 3G terminal has a port that can operate either as a PIN pad port or an
RS-232 port, depending on the power source available.
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Connecting the
PIN Pad or Smart
Card Reader
to the
VX 520 3G
Use the following procedures to connect a PIN pad or smart card reader.
When the VX 520 3G terminal is powered via the corded power supply, the
terminal provides 9.3V DC, 4.0A. This power will drive most VeriFone
accessories. Contact your local VeriFone representative for more information.
1 Remove the VX 520 3G
terminal rear cover. (See Figure 9)
VX 520 3G I
NSTALLATION GUIDE 23
TERMINAL SETUP
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68
6ERI&ONE
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Connecting Optional Devices
2 Insert the USB or RJ-45-type connector of the PIN pad or smart card reader
into the port of the peripheral device.
To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the
grommet to secure the cable connection.
If a cable is not already connected to the smart card reader or PIN pad, insert
the small modular plug on one end of the interface cable into the optional
device’s modular jack.
3 Insert the USB or the larger RJ-45-type connector on the other end of the PIN
pad cable into the PIN pad port on the terminal.
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Figure 13 VX 520 3G Sample PIN Pad Connection
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24 VX 520 3G INSTALLATION GUIDE
TERMINAL SETUP
CAUTION
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Connecting Optional Devices
Connecting ECRs to
the
VX 520 3G
V
The VX 520 3G terminal also supports electronic cash registers (ECR). Contact
your VeriFone representative or visit the online store at
for information on these devices.
Figure 14 provides an example of a peripheral connection to the USB port.
ECRs require a separate power source. Before connecting a check reader or
similar device, remove the power cord from the terminal.
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www.store.verifone.com
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External Printers
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Supported
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Figure 14 VX 520 3G Sample ECR Connection
Although the VX 520 3G terminal has an internal thermal printer, it may be
convenient to print larger print runs (for example, daily or weekly reports) to an
external printer. The
P900, and P950 external printers. Contact your VeriFone representative or visit
the online store at
External printers connect through the RS-232 port and require a separate power
supply.
VX 520 3G terminal supports the VeriFone P250, P350,
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www.store.verifone.com for information on these devices.
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VX 520 3G I
NSTALLATION GUIDE 25
TERMINAL SETUP
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A B
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NOTE
Charging the Battery
Installing/Removing
the Battery
V
The smart battery fits in a slot on the back of the VX 520 3G terminal.
The locking tab clicks when the battery is in place. The slot is keyed, so that there
is only one way to insert the battery.
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Figure 15 Installing the Battery
Removing the Battery
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To remove the VX 520 3G smart battery, press the locking t ab and p ull the battery
from its slot.
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Charging the
Battery
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Figure 16 Removing the Battery
After installing the battery on your VX 520 3G terminal, connect the
power pack to the unit for at least 6 hours or until fully charged.
The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.
The VX 520 3G terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must be recharged
for a minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.
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26 VX 520 3G INSTALLATION GUIDE
TERMINAL SETUP
WARNING
WARNING
NOTE
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B
Connecting the Terminal Power Pack
Battery Life
The VX 520 3G smart battery can be charged and discharged hundreds of times,
but will eventually wear out. When operating times are noticeably shorter than
usual, it is time to buy a new battery (see Accessories and Documentation for
ordering information).
Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed
of properly. Do not dispose of Li-ion batteries in municipal waste sites.
Connecting the
Terminal Power
Pack
V
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To connect the
terminal power pack
When you have finished connecting optional peripheral(s), you are ready to
connect the VX 520 3G terminal to the provided power source.
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply befo re continuing with
troubleshooting.
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Plugging in the power pack to a power source automatically turns on the terminal.
1 Remove the terminal rear cover to access the power port. (See Figure 9)
2 Insert the round barrel connector into the power port.
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Figure 17 VX 520 3G Power Connection
VX 520 3G I
NSTALLATION GUIDE 27
TERMINAL SETUP
WARNING
NOTE
Privacy Shield (Optional)
3 Rotate the power plug counter-clockwise and flush against the side panel to
lock the plug in place.
4 Route the cable in the direction of the arrow above the power port and sling
the cable over the underside of the thermal paper container.
5 Close the terminal rear cover.
6 Plug the AC power cord into a wall outlet or powered surge protector.
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
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V
Privacy Shield
(Optional)
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To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
N
When the terminal has power, the terminal lights are activated.
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If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
R
is loaded in the terminal,
VeriFone copyright screen.
F
The privacy shield protects the customers’ PIN entry from being seen by the
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cashier or other customers.
Merchants who install the terminal without the privacy shield must ensure the
cardholder’s privacy when entering his PIN by positioning the terminal away from
open view.
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DOWNLOAD NEEDED appears on screen after the initial
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28 VX 520 3G INSTALLATION GUIDE
TERMINAL SETUP
VX 520C
NOTE
Using the CTLS Reader
Using the CTLS
Reader
To perform a
contactless smart
card transaction:
V
The VX 520 3G function is only active when signaled by an application for the
conduction of a contactless smart card transaction.
1 Gently tap the card onto or hold the card (within 4 cm) against the surface of
the RFID canopy (see
2 A message prompt in the terminal display accompanied by a short beeping
sound indicates a successful transaction.
Figure 18).
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Figure 18 Using a CTLS Card
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Proper care to ensure that the contactless module is working properly includes:
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• Preventing the module from coming into contact with metallic surfaces while
in use.
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VX 520 3G I
NSTALLATION GUIDE 29
TERMINAL SETUP
VX 520C
CAUTION
Using the Smart Card Reader
Using the Smart
Card Reader
To conduct a smart
card transaction
E
V
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
1 Position a smart card with the contacts facing upward (see Figure 19).
2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
3 Remove the card only when the application indicates the transaction is
complete.
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Figure 19 Inserting a Smart Card
Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
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30 VX 520 3G INSTALLATION GUIDE
TERMINAL SETUP
VX 520C
XXXXXXXXXXXXXXXX
Using the Magnetic Card Reader
Using the
Magnetic Card
Reader
To conduct a credit or
debit card transaction
V
The VX 520 3G terminal supports credit or debit card transactions.
1 Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.
2 T o ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in
3 Swipe the card through the magnetic card reader.
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Figure 20.
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Figure 20 Using the Magnetic Card Reader
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VX 520 3G I
NSTALLATION GUIDE 31
TERMINAL SETUP
Using the Magnetic Card Reader
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32 VX 520 3G INSTALLATION GUIDE
Specifications
+
–
CHAPTER 3
This chapter discusses power requirements, dimensions, and other specifications
of the
VX 520 3G terminal:
Power
DC Power Pack
Temperature and
Humidity
V
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External
Dimensions
VX 520 3G terminal: 9.3V DC, 4.0A
UL, ITE listed, LPS power supply:
a Input rated: 100 - 240V AC, 50/60 Hz
b Output rated: 9.3V DC, 4.0A
Barrel connector polarity:
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Operating Environment
E
• Temperature: 0°C to +40 °C (32°F to 104°F)
• Relative Humidity: 5% to 90% RH non-condensing
N
Non-Operating Environment
• Temperature: -30 °C to +60°C (-22°F to 140°F)
• Relative Humidity: 5% to 90% RH non-condensing
• Length: 202.85 mm (7.9 in)
• Width: 85.5 mm (3.4 in)
• Height: 63 mm (2.5 in)
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VX 520 3G INSTALLATION GUIDE 33
SPECIFICATIONS
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34 VX 520 3G INSTALLATION GUIDE
Maintenance
CAUTION
CAUTION
CHAPTER 4
The VX 520 3G terminal has no user-maintainable parts.
Clean the
Terminal
Terminal
Contacts
V
O
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Smart Card
Reader
To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or terminal
display.
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Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the
unbent.
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
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Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing
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bad connections. When experiencing a high occurrence of bad or incomplete
data transfers, clean the contacts.
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VX 520 3G terminal stay clean and
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VX 520 3G INSTALLATION GUIDE 35
MAINTENANCE
Smart Card Reader
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36 VX 520 3G INSTALLATION GUIDE
CHAPTER 5
NOTE
CAUTION
Troubleshooting
Guidelines
V
O
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Blank Display
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your
have problems operating your
troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your
VX 520 3G terminal and steps you can take to resolve them are listed.
O
The VX 520 3G terminal comes equipped with t amper-evident labe ls. The VX 520
3G
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.
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F
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I
VX 520 3G terminal, please read through these
E
N
A
I
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N
N
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Use only a VeriFone-supplied power pack with the correct
output ratings. Before troubleshooting, ensure that the power supply being used
to power the terminal matches the requirements specified on the bottom of the
terminal. (See
appropriately rated power supply before continuing with troubleshooting.
Specifications for detailed power supply specifications.) Obtain the
ATE
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VX 520 3G terminal. If you
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When the terminal display screen does not show correct or clearly readable
information:
EM
T
• Check terminal power connection.
• Remove and reapply power to the terminal.
• Check all cable connections and verify that the telephone line is properly
connected.
• If the problem persists, contact your local VeriFone service provider.
VX 520 3G INSTALLATION GUIDE 37
TROUBLESHOOTING GUIDELINES
CAUTION
Terminal Does Not Dial Out
Te rm inal Does
Not Dial Out
Printer Paper
Jam
E
V
Keypad Does
Not Respond
O
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Peripheral
Device Does Not
Work
If the terminal does not dial out:
• Check the telephone line connections.
• Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
• Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
• If the problem persists, contact your local VeriFone service provider.
If paper jams inside the printer:
• Open the printer cover.
• Remove the damaged paper from the paper roll and clear the feed
mechanism.
• Install printer paper.
• If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
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Poor-quality paper may jam the printer . To order high-quality V eriFone p aper , refer
R
Accessories and Documentation.
to
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If the keypad does not respond properly:
N
• Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
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• If the problem persists, contact your local VeriFone representative.
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If any peripheral device (PIN pad or smart card reader) does not work properly:
• Check the power cord connection to the peripheral device.
• Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
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Transactions Fail To
38 VX 520 3G INSTALLATION GUIDE
• The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See
• If the problem persists, contact your local VeriFone representative.
• Turn on peripheral device before turning on the terminal. Apply additional
power to the peripheral device if needed.
Connecting Optional Devices.
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
Transactions
Fail To Process
V
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There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different mag netic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe on the card should face down and inward, toward the keypad
and must be inserted from the top of the terminal.
• Process a transaction manually , using the keypad instead of the card reader . If
the manual transaction works, the problem may be a defective card reader.
• If the manual transaction does not work, proceed to Check the Telephone
Line.
• Contact your VeriFone distributor or service provider.
Check the Smart Card Reader
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• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
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• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the MSAM cards are properly inserted in the cardholders and that the
N
cardholders are properly secured (see
• If the manual transaction does not process, proceed to Check the Telephone
Line.
• Contact your VeriFone distributor or service provider.
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Installing/Replacing MSAM Cards).
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Check the Telephone Line
• Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
• If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
• If the telephone line works, contact your local Ve riFone representative for
assistance.
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VX 520 3G I
NSTALLATION GUIDE 39
TROUBLESHOOTING GUIDELINES
Printer Does Not Print
Printer Does Not
Print
V
Terminal Display
Does not Show
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Correct or
Readable
Information
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Check the Ethernet Cable
• Disconnect the ethernet cable from the terminal and connect to a computer to
check if there is a network connection. If there is no network connection,
replace the ethernet cable. If it still does not work, contact your local service
provider to have your network connection checked.
• If the ethernet cable works, contact your local VeriFone representative for
assistance.
Check the 3G Connection and SIM Card
• If there is no active 3G connection, check if there is a SIM card installed and
make sure that it is inserted properly.
• If the 3G connection is working properly, contact your local VeriFone
representative for assistance.
If the printer does not work properly:
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• Check terminal power connection.
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• Check if the printer is out of paper and that the roll is properly installed and in
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• Verify that the printer roller and printer cover are properly installed.
• If the problem persists, contact your VeriFone distributor or service provider.
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• Connect the terminal in to a known-good power supply (if you have one) to
• If the problem persists, contact your local VeriFone representative for
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the right direction. Open the printer cover and install a new roll of printer p aper
or ensure that the roll is feeding from the bottom.
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see if this clears the problem.
assistance.
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Te rm inal Does
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40 VX 520 3G INSTALLATION GUIDE
Make sure you press the ENTER key for approximately 3 seconds, until the unit
lights up.
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VeriFone Service and Support
NOTE
For terminal problems, contact your local VeriFone representative or service
provider.
For product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
CHAPTER 6
Return a
Terminal for
Service
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To return a terminal
for service
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• International – Contact your Ve riFone representative
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Before returning a VX 520 3G terminal to VeriFone, you must obtain an MRA
number. The following procedure describes how to return one or more
VX 520 3G terminals for repair or replacement (U.S. customers only).
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International customers are advised to contact their local VeriFone representative
for assistance regarding service, return, or replacement of terminals.
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1 Get the following information from the printed labels on the bottom of each
VX 520 3G terminal to be returned:
• Product ID, including the model and part number. For example,
“VX 520 3G” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or
“2xxxx-xx”
• Serial number (S/N xxx-xxx-xxx)
2 Obtain the MRA numbers by completing one of the following:
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a Call VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8
• Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at
727-953-4172 (U.S.).
b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)
• Include a telephone number where you can be reached and your fax
number.
A.M.–8 P.M., Eastern Time.
VX 520 3G INSTALLATION GUIDE 41
VERIFONE SERVICE AND SUPPORT
NOTE
Accessories and Documentation
c Complete the Inquiry Contact Form at
http://www.verifone.com/aboutus/contact/contact_form.cfm.
• Address the Subject box with to “VeriFone MRA Dept.”
• Reference the model and part number in the Note box.
One MRA number must be issued for each VX 520 3G terminal you return to
VeriFone, even if you are returning several of the same model.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
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Accessories and
Documentation
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5 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the VX 520 3G terminal you are
returning for service or repair (terminal serial numbers are located on the
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bottom of the unit).
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• Shipping documentation, such as air bill numbers used to trace the
shipment.
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• Model(s) returned (model numbers are located on the VeriFone label on
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VeriFone produces the following accessories and documentation for the
VX 520 3G terminal. When ordering, please refer to the part number in the left
column.
• VeriFone online store at www.store.verifone.com
• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
the bottom of the
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
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VX 520 3G terminal).
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• International – Contact your VeriFone representative
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Printer Paper
Supplementary
Hardware
VeriFone Cleaning
Kit
Telephone Line
Cord
42 VX 520 3G INSTALLATION GUIDE
VPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide
STA252-001-01-A Swivel stand
VPN 02746-01 Cleaning kit
VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with
modular RJ-11-type connectors
Documentation
VX 520 3G Certifications and Regulations
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
VPN DOC252-085-EN
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VX 520 3G Quick Installation Guide
VX 520 3G Reference Manual VPN DOC252-088-EN
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VPN DOC252-086-EN
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VX 520 3G I
NSTALLATION GUIDE 43
VERIFONE SERVICE AND SUPPORT
Accessories and Documentation
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44 VX 520 3G INSTALLATION GUIDE
INDEX
A
accessories 42
documentation 43
ordering 42
printer paper 42
telephone line cord 42
VeriFone cleaning kit 42
C
cleaning kit 42
connection ports
VX 520 3G 16
contact VeriFone 41
D
dial out problems
troubleshooting 38
displays
troubleshooting 37, 40
documentation 42
acronym definitions 7
conventions 6
ordering 43
E
connecting optional device(s) 23
connecting the terminal power pack 27
connecting the terminal to a telephone line 19
MSAM cards 21
terminal location 13
unpacking the shipping carton 14
integrated printers
paper jams 38
troubleshooting 40
integrated printers VX 520 3G
about the integrated printer paper 19
K
keypads
troubleshooting 38
M
maintenance 41
avoid cleaning Smart Card Reader 35
cleaning the terminal 35
cleaning the terminal contacts 35
returning a terminal for repair or replacement 41
MSAM cardholders 21
MSAM cards
installation 21
electrical considerations 14, 21
electrostatic discharges 21
prevention 21
environmental factors 14
external printers
VX 520 3G RS-232 port connection 25
external printers supported
VeriFone external printers 25
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installation
connecting a PIN pad to VX 520 3G 23
installation VX 520 3G
connecting a smart card reader to VX 520 3G
23
installation VX 520 Color D/E CTLS
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optional devices
connecting 23
P
paper
for integrated printers 19
paper jams
troubleshooting 38
peripheral devices
troubleshooting 38
peripherals
troubleshooting 38
power packs
connecting 27
VX 520 3G INSTALLATION GUIDE 45
INDEX
S
printer paper
40 mm thermal 42
49 mm thermal 42
sprocket-fed, carbonized 42
printer paper VX 520 3G
storage 19
printers
troubleshooting 40
privacy shield
VX 520 3G 28
S
Service 41
service
returning a terminal for repair or replacement 41
specifications
VX 520 3G external dimensions 33
VX 520 3G temperature 33
VX 520 Color D/E CTLS power 33
VX 520 Color D/E CTLS power pack 33
keypads 38
peripheral devices 38
peripherals 38
printers 40
terminal transactions 39
terminals 38, 40
V
VX 520 3G
multi-application capability 11
troubleshooting 40
VX 520 3G terminals
electrical considerations 14
T
technical support 41
contacting VeriFone 41
returning a terminal for repair or replacement 41
telephone line connections 19
telephone line cords
ordering 42
terminal features
VX 520 3G general 15
terminals
accessories 42
benefits 10
cleaning 35
documentation 42
environmental factors 14
repair 41
replacement 41
troubleshooting 37, 40
VX 520 3G features 15
transactions
VX 520 3G contactless cards 29
VX 520 3G magnetic cards 31
VX 520 3G smart cards 30
troubleshooting
displays 37, 40
46 VX 520 3G INSTALLATION GUIDE
INDEX
V
VX 520 3G I
NSTALLATION GUIDE 47
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com
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VX 520 3G
Installation Guide
VeriFone Part Number DOC252-087-EN-A, Revision A.2
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