Verifone VX520WCDMA User Manual
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VX 520 3G
Installation Guide
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VeriFone Part Number DOC252-087-EN-A, Revision A.3
VX 520 3G Installation Guide
© 2013 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFo ne Part Number DOC252-087-EN-A, Revision A.3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 11
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing/ Replacing SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing/Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
VX 520 3G INSTALLATION GUIDE 3
CONTENTS
VeriFone Service
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 4
Maintenance Clean the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CHAPTER 5
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 40
Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
CHAPTER 6
Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
and Support
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
4 VX 520 3G INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up and installing
the VX 520 3G terminal.
Audience
Organization
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Related
Documentation
This guide is useful for anyone installing and configuring a VX 520 3G terminal.
This manual also provides a basic description of the terminal features.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 520 3G terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the
VX 520 3G terminal. It tells you how to select a location, establish power and
telephone line connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 520 3G terminal.
Chapter 4, Maintenance. Explains how to maintain your VX 520 3G terminal.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Chapter 6, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
To learn more about the VX 520 3G terminal, refer to the following set of
documents:
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VX 520 3G Certifications and Regulations
VX 520 3G Quick Installation Guide
VX 520 3G Reference Manual VPN DOC252-088-EN-A
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VPN DOC252-085-EN-C
VPN DOC252-086-EN-A
VX 520 3G INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
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This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention
Blue Text in blue indicates terms
that are cross referenced.
Italics Italic typeface indicates
book titles or emphasis.
Courier The courier type face is
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used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
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provide an URL.
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The pencil icon is used to
highlight important
information.
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See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
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RS-232-type devices do not work with
the PIN pad port.
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The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The lighting symbol is used
as a warning when bodily
injury might occur.
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The terminal is not waterproof or dust
proof, and is intended for indoor use
only .
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Due to risk of shock do not use the
terminal near water.
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6 VX 520 3G INSTALLATION GUIDE
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PREFACE
Conventions and Acronyms
Acronym Definitions
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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
CPU Central Processing Unit
CTLS Contactless
DC Direct Current
DDA Dynamic Data Authentication
ECC Elliptic Curve Cryptography
EMV Europay MasterCard and VISA
ITP Internal Thermal Printer
LCD Liquid Crystal Display
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN-Entry Devices
PIN Personal Identification Number
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RAM Random Access Memory
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RJ-11 Registered Jack 11
RJ-45 Registered Jack 45
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RS-232 Recommended Standard 232
SAM Security Access Module
SDA Static Data Authentication
SIM Subscriber Identity Module
VPN VeriFone Part Number
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VX 520 3G I
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PREFACE
Conventions and Acronyms
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Terminal Overview
NOTE
VX 520C
This chapter provides a brief description of the VX 520 3G terminal:
• The VX 520 3G is a high performance countertop terminal with enhanced
• The VX 520 3G offers several communication options, enhanced display,
• The VX 520 3G terminal uses a robust, sleek, and highly functional design.
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
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CHAPTER 1
communication options.
increased processing power, expanded memory, and two USB peripheral
ports.
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Figure 1 VX 520 3G Terminal
VX 520 3G INSTALLATION GUIDE 9
TERMINAL OVERVIEW
NOTE
NOTE
Features and Benefits
Features and
Benefits
Connectivity
Performance
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VX 520 3G terminals provide the right combination of features and functions. This
includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader,
landed smart card reader, integr ated PI N pad, and a quiet internal thermal printer
(ITP).
• USB 1.1 Host port
• USB 1.1 Device port (Mini USB)
• RJ-11 port
• RS-232 port
• Ethernet port
The connectivity ports are easily accessible from the underside of the terminal.
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terminal may have a different configuration from the features described in this
section.
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• ARM11 (CPU)
• Increased memory (128 MB Flash, 32 MB RAM)
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Security
Form Factor
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• Colored 320 x 240 LCD display with white backlight
• Fastest encryption/decryption appliance on the market
• Blue backlit keypad
• Increased Security (PCI 2.0 to PCI 3.1)
• SDA DDA encryption ready
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• Leading ECC Performance Benchmark
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• The VX 520 3G is ergonomically designed to fit both the traditional countertop
and hand-over models.
10 VX 520 3G INSTALLATION GUIDE
TERMINAL OVERVIEW
Features and Benefits
Exceptional Ease of
Use
Countertop
Performance in a
Hand-Over Design
True Multi-
Application
Capability
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• The contactless functionality offers a convenient payment option for
consumers.
• The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
• A large 15-line by 40-character colored backlit display with backlit keypad, and
extra-size menu prompts, simplify training and reduce help desk calls.
• The integrated thermal printer simplifies paper loading and reduces paper
jams.
• The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
• The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
• Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
• The VX 520 3G series of terminals ensures uncompromising reliability from
VeriFone, the worldwide leader in e-payment.
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• The VX 520 3G terminal offers 32 MB of random access memory, and 128 MB
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dynamic memory allocation of the operating system, which supports multiple
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applications on a single terminal.
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• The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
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• VX 520 3G terminals and SoftPay EMV software are certified for EMV Level 1
and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV
Library provides development of other EMV-compliant applications.
• The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520 3G terminals
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NSTALLATION GUIDE 11
TERMINAL OVERVIEW
Features and Benefits
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12 VX 520 3G INSTALLATION GUIDE
Terminal Setup
NOTE
CHAPTER 2
This chapter describes the terminal setup procedure. You will learn about:
• Selecting Terminal Location
• Unpacking the Shipping Carton
• Examining Terminal Features
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Selecting
Terminal
Location
• Establishing Telephone Line Connections
• Installing a Paper Roll in the Printer
• Installing/Replacing MSAM Cards
• Installing/ Replacing SIM Cards
• Connecting Optional Devices
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• Charging the Battery
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• Connecting the Terminal Power Pack
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• Privacy Shield (Optional)
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• Using the CTLS Reader
• Using the Smart Card Reader
• Using the Magnetic Card Reader
Use the following guidelines when selecting a location for your
VX 520 3G terminal.
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Ease of Use
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
The VX 520 3G can use telephone, Ethernet or wireless 3G connections.
Choose the appropriate location while considering your power supply and
connectivity options.
VX 520 3G INSTALLATION GUIDE 13
TERMINAL SETUP
CAUTION
CAUTION
Unpacking the Shipping Carton
Environmental
Factors
Electrical
Considerations
Unpacking the
Shipping Carton
To unpack the
shipping carton
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• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
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Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The VX 520 3G terminal is a secure product and any
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tampering may cause the device to cease to function properly.
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1 Remove and inspect the following items:
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2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
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• Terminal
• Power pack
• Power cord
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Do not use a terminal that has been damaged or tampered with. The VX 520 3G
terminal comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
representative or service provider immediately.
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14 VX 520 3G INSTALLATION GUIDE
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
TERMINAL SETUP
VX 520C
TERMINAL DISPLAY
TELEPHONE-STYLE
KEYPAD
PRORAMMABLE
FUNCTION
KEYS
COLOR-CODED
FUNCTION
KEYS
NAVIGATION KEY
MAGNETIC STRIPE READER
SMART CARD READER
PRINTER COVER LATCH
NOTE
Examining Terminal Features
Examining
Terminal
Features
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Before you continue the installation process, notice the features of the VX 520 3G
terminal (see
Figure 2).
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Front Panel
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Figure 2 VX 520 3G Terminal Features (Front Panel)
VeriFone ships variants of the VX 520 3G terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
The front panel includes the following features:
• A terminal display, colored LCD screen with white backlight. The screen also
acts as the CTLS tapping area for contactless transactions.
• Four types of keys:
a A backlit 12-key, telephone-style keypad.
b Four unlabeled, programmable function keys above the keypad.
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NSTALLATION GUIDE 15
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