Verifone VX520GPRSCTLS Users Manual
VX 520 GPRS CTLS
Installation Guide
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VeriFone Part Number DOC252-063-EN-A, Revision A.1
VX 520 GPRS CTLS Installation Guide
© 2012 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFo ne Part Number DOC252-063-EN-A, Revision A.1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 11
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True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
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CHAPTER 2
Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
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Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
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CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
VX 520 GPRS CTLS INSTALLATION GUIDE 3
CONTENTS
CHAPTER 4
Maintenance Clean the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 5
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 38
Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
CHAPTER 6
VeriFone Service
and Support
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Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
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4 VX 520 GPRS CTLS INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up and installing
the VX 520 GPRS CTLS terminal.
Audience
Organization
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This guide is useful for anyone installing and configuring a VX 520 GPRS CTLS
terminal. This manual also provides a basic description of the terminal features.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the VX 520 GPRS CTLS
terminal.
Chapter 2, Terminal Setup. Explains how to set up and install the VX 520 GPRS
CTLS terminal. It tells you how to select a location, establish power and telephone
line connections, and how to configure optional peripheral devices.
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Chapter 3, Specifications. Discusses power requirements and dimensions of the
VX 520 GPRS CTLS terminal.
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Chapter 4, Maintenance. Explains how to maintain your VX 520 GPRS CTLS
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terminal.
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Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
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should you encounter a problem in terminal installation and configuration.
Chapter 6, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
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Related
Documentation
To learn more about the VX 520 GPRS CTLS terminal, refer to the following set of
documents:
VX 520 GPRS CTLS Certifications and Regulations
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VPN DOC252-061-EN
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VX 520 GPRS CTLS Quick Installation Guide
VX 520 GPRS CTLS Reference Manual VPN DOC252-064-EN
VX 520 Installation Guide VPN DOC252-003-EN
VX 520 Reference Manual VPN DOC252-004-EN
VX 520 GPRS Certifications and Regulations VPN DOC252-021-EN
VX 520 CTLS Certifications and Regulations VPN DOC252-031-EN
VX 520 CTLS Quick Installation Guide VPN DOC252-032-EN
VX 520 CTLS Installation Guide VPN DOC252-033-EN
VX 520 GPRS CTLS INSTALLATION GUIDE 5
VPN DOC252-062-EN
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
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This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention
Blue Text in blue indicates terms
that are cross referenced.
Italics Italic typeface indicates
book titles or emphasis.
Courier The courier type face is
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used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
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The pencil icon is used to
highlight important
information.
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The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The lighting symbol is used
as a warning when bodily
injury might occur.
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See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
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RS-232-type devices do not work with
the PIN pad port.
The terminal is not waterproof or dust
proof, and is intended for indoor use
only .
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Due to risk of shock do not use the
terminal near water.
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Acronym Definitions
6 VX 520 GPRS CTLS INSTALLATION GUIDE
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ATM Automated Teller Machine
CPU Central Processing Unit
CR Check Reader
CTLS Contactless
DC Direct Current
EMV Europay MasterCard and VISA
GPRS General Packet Radio Service
ITP Internal Thermal Printer
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Table 2 Acronym Definitions (continued)
Acronym Definitions
LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN-Entry Devices
PIN Personal Identification Number
RAM Random Access Memory
RJ-11 Registered Jack 11
RJ-45 Registered Jack 45
RS-232 Reco mm e nd e d Standard 232
SAM Security Access Module
SIM Subscriber Identity Module
VPN VeriFone Part Number
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PREFACE
Conventions and Acronyms
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VX 520 GPRS CTLS I
NSTALLATION GUIDE 7
PREFACE
Conventions and Acronyms
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8 VX 520 GPRS CTLS INSTALLATION GUIDE
Terminal Overview
NOTE
This chapter provides a brief description of the VX 520 GPRS CTLS terminal:
• The VX 520 GPRS CTLS is a high performance countertop terminal with
• The VX 520 GPRS CTLS offers several communication options, enhanced
The VX 520 GPRS CTLS terminal uses a robust, sleek, and highly functional
design.
VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
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CHAPTER 1
enhanced communication options.
display, increased processing power, expanded memory, and two USB
peripheral ports.
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Figure 1 VX 520 GPRS CTLS Terminal
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VX 520 GPRS CTLS INSTALLATION GUIDE 9
TERMINAL OVERVIEW
NOTE
NOTE
Features and Benefits
Features and
Benefits
Connectivity
Performance
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VX 520 GPRS CTLS terminals provide the right combination of features and
functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe
card reader, landed smart card reader, integrated PIN pad, and a quiet internal
thermal printer (ITP).
• Host USB port
• Client USB port
• Telco port
• RS-232 port
• Ethernet Port
The connectivity ports are easily accessible from the underside of the terminal.
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VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.
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• 400 MHz Processor (CPU)
• Increased memory (128 MB Flash, 32 MB RAM)
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Security
Form Factor
Exceptional Ease of
Use
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• 128/64 white backlit LCD
• Fastest encryption/decryption appliance on the market
• Backlit keypad
• Increased Security (PCI 1.3 to PCI 2.0)
• SDA DDA encryption ready
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• Leading ECC Performance Benchmark
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• The VX 520 GPRS CTLS is ergonomically designed to fit both the traditional
countertop and hand-over models.
• The contactless functionality offers a convenient payment option for
consumers.
• The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
• An intuitive ATM-style interface, a large 8-line by 21-character backlit display
with backlit keypad, and extra-size menu prompts, simplify training and reduce
help desk calls.
• The integrated thermal printer simplifies paper loading and reduces paper
jams.
10 VX 520 GPRS CTLS INSTALLATION GUIDE
TERMINAL OVERVIEW
Features and Benefits
• The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
Countertop
Performance in a
Hand-Over Design
True Multi-
Application
Capability
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• The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
• Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
• The VX 520 GPRS CTLS series of terminals ensures uncompromising
reliability from VeriFone, the worldwide leader in e-payment.
• The VX 520 GPRS CTLS terminal offers 32 MB of random access memory,
and 128 MB dynamic memory allocation of the operating system, which
supports multiple applications on a single terminal.
• The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
• VX 520 GPRS CTLS terminals and SoftPay EMV software are certified for
EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V
or Vx EMV Library provides development of other EMV-compliant
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applications.
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• The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of
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unauthorized software on VX 520 GPRS CTLS terminals
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VX 520 GPRS CTLS I
NSTALLATION GUIDE 11
TERMINAL OVERVIEW
Features and Benefits
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12 VX 520 GPRS CTLS INSTALLATION GUIDE
Terminal Setup
CHAPTER 2
This chapter describes the terminal setup procedure. You will learn about:
• Selecting Terminal Location
• Unpacking the Shipping Carton
• Examining Terminal Features
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Selecting
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Terminal
Location
Ease of Use
• Establishing Telephone Line Connections
• Installing a Paper Roll in the Printer
• Installing/Replacing MSAM Cards
• Connecting Optional Devices
• Connecting the Terminal Power Pack
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• Privacy Shield (Optional)
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• Using the CTLS Reader
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• Using the Smart Card Reader
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• Using the Magnetic Card Reader
Use the following guidelines when selecting a location for your VX 520 GPRS
CTLS terminal.
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• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
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Environmental
Factors
• Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
VX 520 GPRS CTLS INSTALLATION GUIDE 13
TERMINAL SETUP
CAUTION
CAUTION
Unpacking the Shipping Carton
• Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
Electrical
Considerations
Unpacking the
Shipping Carton
To unpack the
shipping carton
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• Avoid using this product during electrical storms.
• Do not place a CTLS device within 10cm from metallic objects to avoid
interference to the CTLS field.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
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Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The VX 520 GPRS CTLS terminal is a secure product and
any tampering may cause the device to cease to function properly.
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1 Remove and inspect the following items:
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• Terminal
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• Power pack
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• Telephone line cord
• Power cord
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2 Remove all plastic wrapping from the terminal and other components.
3 Remove the clear protective film from the LCD screen.
Do not use a terminal that has been damaged or tampered with. The VX 520
GPRS CTLS terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.
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14 VX 520 GPRS CTLS INSTALLATION GUIDE
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
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