Verifone VX520GPRS User Manual

VX520

VX520G

Installation Guide

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VeriFone Part Number DOC252-003-EN-B, Revision C.3

VX 520/VX520G Installation Guide

© 2010 VeriFone, Inc.

All rights reserved . No p art of the con tents of this document may be rep roduced or transmitte d in any form witho ut th e written
permission of VeriFone, Inc.

The in formation con tained in this d ocument is su bject to chan ge w ithout notice. Although VeriFone ha s atte mpted to ensu re the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You sh ould ve rify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo , V eriCentre, V erix, and Zo nTalk are regi stered trad emarks of VeriFone. Othe r bra nd names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number DOC252-003-EN-B, Revision C.3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Terminal Overview VX 520 Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

VX 520 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

VX 520 Sprocket Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

VX 520 Sprocket Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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CHAPTER 2

Terminal Setup VX 520 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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VX 520 Sprocket Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

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Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Examining Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . 24

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Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing/Replacing SIM Card (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . 30

Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Charging the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . 37

Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Examining Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Establishing Telephone and Line Connections. . . . . . . . . . . . . . . . . . . . . . . 45

Installing Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installing Paper in the Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Connecting the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

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VX 520 INSTALLATION GUIDE 3

CONTENTS

CHAPTER 3

Specifications VX 520 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

VX 520 Sprocket Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

CHAPTER 4

Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

CHAPTER 5

Troubleshooting

Guidelines

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CHAPTER 6

VeriFone Service

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and Support

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Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

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Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

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Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . 64

Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

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Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 65

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

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4 VX 520 INSTALLATION GUIDE

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

PREFACE

This guide is your primary source of information for setting up and installing
VX 520 terminals.

Audience

Organization

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Related

Documentation

This guide is useful for anyone installing and configuring a VX 520 terminal. This
manual also provides a basic description of the terminal features.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the VX 520 terminals.

Chapter 2, Terminal Setup. Explains how to set up and install the VX 520

terminals. It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

VX 520 terminals.

Chapter 4, Maintenance. Explains how to maintain your VX 520 terminals.

Chapter 6, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.

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Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in terminal installation and configuration.

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To learn more about the VX 520 terminals, refer to the following set of documents:

VX 520 Certifications and Regulations

VX 520 Quick Installation Guide

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VPN DOC252-001-EN-A

VPN DOC252-002-EN-A

VX 520 Reference Manual VPN DOC252-004-EN-A

VX 520 Sprocket Printer Certifications and Regulations VPN DOC252-006-EN-A

VX 520 Sprocket Printer Quick Installation Guide VPN DOC252-007-EN-A

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VX 520 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

Document

Conventions

This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention

Blue Text in blue indicates terms

that are cross referenced.

Italics Italic typeface indicates

book titles or emphasis.

Courier The courier type face is

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used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.

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The pencil icon is used to
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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

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RS-232-type devices do not work with
the PIN pad port.

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Acronym Definitions

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The caution symbol
indicates possible hardware
or software failure, or loss
of data.

The lighting symbol is used
as a warning when bodily
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The terminal is not waterproof or dust
proof, and is intended for indoor use
only.

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Due to risk of shock do not use the
terminal near water.

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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current

ATM Automated Teller Machine

CPU Central Processing Unit

CR Check Reader

CTLS Contactless

DC Direct Current

EMV Europay MasterCard and VISA

ITP Internal Thermal Printer

LCD Liquid Crystal Display

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Table 2 Acronym Definitions (continued)

Acronym Definitions

LED Light Emitting Diode

MRA Merchandise Return Authorization

MSAM Micromodule-Size Security Access Module

PCI Payment Card Industry

PED PIN-Entry Devices

PIN Personal Identification Number

RAM Random Access Memory

RJ-11 Registered Jack 11

RJ-45 Registered Jack 45

RS-232 Recommended Standard 232

SAM Security Access Module

VPN VeriFone Part Number

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PREFACE

Conventions and Acronyms

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VX 520 I

NSTALLATION GUIDE 7

PREFACE

Conventions and Acronyms

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8 VX 520 INSTALLATION GUIDE

Terminal Overview

Use this chapter to find out more about the features and benefits of VX 520
terminals. The VX 520 D/E and GPRS terminal comes with an internal thermal
printer (ITP) while the VX 520 Sprocket terminal comes with a dot-matrix,
sprocket-fed printer. Some VX 520 GPRS models come with a battery for
portability. Choose the model you want to preview:

CHAPTER 1

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• VX 520 Terminal

• VX 520 Sprocket Terminal

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VX 520 INSTALLATION GUIDE 9

TERMINAL OVERVIEW

NOTE

VX 520 Terminal

VX 520 Terminal

This section provides a brief description of the VX 520 terminal:

• The VX 520 is a high performance countertop terminal with enhanced

communication options.

• The VX 520 offers several communication options, enhanced display,

increased processing power, expanded memory, and two USB peripheral
ports.

The VX 520 terminal uses a robust, sleek, and highly functional design.

VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.

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VX 520 Features and

Benefits

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Figure 1 VX 520 Terminal

VX 520 terminals provide the right combination of features and functions. This
includes a triple-track magnetic-stripe card reader, landed smart card reader,
integrated PIN pad, a quiet internal thermal printer (ITP). The VX 520 GPRS is a
portable, line- or battery-powered device with added GPRS wireless technology.

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Connectivity

• Host USB port

• Client USB port

10 VX 520 INSTALLATION GUIDE

TERMINAL OVERVIEW

NOTE

NOTE

VX 520 Terminal

• RJ-11 port

• RS-232 port

• Ethernet Port

The connectivity ports are easily accessible from the underside of the terminal.

VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.

Performance

• 400 MHz Processor (CPU)

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• Increased memory (128 MB Flash, 32 MB RAM)

• 128/64 white backlit LCD

• Fastest encryption/decryption appliance on the market

• Backlit keypad

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Security

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• Increased Security (PCI 1.3 to PCI 2.0)

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• SDA DDA encryption ready

• Leading ECC Performance Benchmark

Form Factor

• The VX 520 is ergonomically designed to fit both the traditional countertop and

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hand-over models.

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Exceptional Ease of Use

• The bold design is sleek, stylish, and lightweight for conveniently handing the

terminal to the consumer for PIN entry or other input.

• An intuitive ATM-style interface, a large 8-line by 21-character backlit display

with backlit keypad, and extra-size menu prompts, simplify training and reduce
help desk calls.

• The integrated printer simplifies paper loading and reduces paper jams.

• The triple-track, high-coercivity card reader handles most magnetic stripe

cards.

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TERMINAL OVERVIEW

VX 520 Terminal

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Countertop Performance in a Hand-Over Design

• The 32-bit processing and multi-tasking capabilities ensures fast processing of

payment, payment-related, and value-added applications.

• Exceptional display and printer graphics-handling capabilities that quickly

render logos, graphical fonts, and character-based languages.

• The VX 520 series of terminals ensures uncompromising reliability from

VeriFone, the worldwide leader in POS solutions.

• The VX 520 GPRS series meets the needs of TablePAY, DeliveryPAY, and

CarsidePAY markets.

True Multi-Application Capability

• The VX 520 terminal offers 32 MB of RAM, and 128 MB Flash memory, which

supports multiple applications on a single terminal.

• The primary smart card reader and the MSAMs safeguard sensitive financial

data and support multiple smart card schemes.

• VX 520 terminals and SoftPay EMV software are certified for EMV Level 1 and

Level 2 Type approval for smart card solutions. The Verix V or V

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provides development of other EMV-compliant applications.

• The VeriShield security architecture meets published specifications for PCI

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PED and provides sophisticated file authentication to prevent execution of

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unauthorized software on VX 520 terminals.

Wireless Connectivity (VX 520 GPRS Only)

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EMV Library

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• Customers are not tied to a fixed location with the VX 520 GPRS terminals –

the point of payment can be almost anywhere.

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12 VX 520 INSTALLATION GUIDE

• “Always-on” wireless connection uses the latest wireless technology (GPRS)

for faster transmission and enhanced compatibility with access points and
routers.

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TERMINAL OVERVIEW

VX 520 Sprocket Terminal

VX 520 Sprocket

Terminal

This section provides a brief description of the VX 520 Sprocket terminal:

• An optional configuration of the VX 520 replaces the thermal printer with a

sprocket printer, an additional telephone port (RJ-11) and power buttons.

• The VX 520 Sprocket configuration enjoys the same communication and

performance capabilities as the standard VX 520.

The VX 520 Sprocket terminal uses a robust, highly functional design.

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VX 520 Sprocket

Features and

Benefits

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Figure 2 VX 520 Sprocket Terminal

VX 520 Sprocket terminals provide the right combination of features and
functions. This includes a triple-track magnetic-stripe card reader, landed smart
card reader, integrated PIN pad, and a dot-matrix impact printer.

Connectivity

• Host USB port

• Client USB port

• RJ-11 ports (1 telco and 1 line)

• RS-232 port

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• Ethernet Port

VX 520 I

NSTALLATION GUIDE 13

TERMINAL OVERVIEW

VX 520 Sprocket Terminal

Performance

• 400 MHz Processor (CPU)

• 160 MB total memory (128 MB Flash, 32 MB RAM)

• 128/64 white backlit LCD

• Fastest encryption/decryption appliance on the market

Security

• PCI PED 2.0 security

Exceptional Ease of Use

• Soft power buttons. Pressing the Enter key for at least three seconds powers

terminal on, while pressing the Cancel key for at least four seconds powers
the terminal off.

• An intuitive ATM-style interface, a large 8-line by 21-character backlit display,

and extra-size menu prompts, simplify training and reduce help desk calls.

• The integrated printer simplifies paper loading and reduces paper jams.

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• The triple-track, high-coercivity card reader handles most magnetic stripe

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cards.

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Countertop Performance with 76 mm Punch Hole Paper Support

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• The 32-bit processing and multi-tasking capabilities ensures fast processing of

payment, payment-related, and value-added applications.

• Exceptional display and printer graphics-handling capabilities that quickly

render logos, graphical fonts, and character-based languages.

• The VX 520 Sprocket series of terminals ensures uncompromising reliability

from VeriFone, the worldwide leader in POS solutions.

True Multi-Application Capability

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• The VX 520 Sprocket terminal offers 32 MB of RAM, and 128 MB Flash

memory, which supports multiple applications on a single terminal.

• The primary smart card reader and the MSAMs safeguard sensitive financial

data and support multiple smart card schemes.

• VX 520 Sprocket terminals and SoftPay EMV software are certified for EMV

Level 1 and Level 2 Type approval for smart card solutions. The Verix V or VX
EMV Library provides development of other EMV-compliant applications.

14 VX 520 INSTALLATION GUIDE

• The VeriShield security architecture meets published specifications for PCI

PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520 Sprocket terminals.

Terminal Setup

CHAPTER 2

Use this chapter to set up and use your VX 520 terminal. Package contents and
setup procedures may vary for different VX 520 models: The standard VX 520
uses thermal paper rolls while the VX 520 Sprocket uses carbonized paper
sheets. Use the procedures in this section to set up and use your terminal.

• VX 520 Setup

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• VX 520 Sprocket Setup

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VX 520 INSTALLATION GUIDE 15

TERMINAL SETUP

CAUTION

VX 520 Setup

VX 520 Setup

This section describes the setup procedures for the VX 520 terminal. You will
learn about:

• Selecting Terminal Location

• Unpacking the Shipping Carton

• Examining Terminal Features

• Installing the Smart Battery (VX 520 GPRS Only)

• Establishing Telephone Line Connections

• Installing a Paper Roll in the Printer

• Installing/Replacing MSAM Cards

• Installing/Replacing SIM Card (VX 520 GPRS Only)

• Connecting Optional Devices

• Connecting the Terminal Power Pack

• Charging the Smart Battery (VX 520 GPRS Only)

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• Privacy Shield (Optional)

• Using the Smart Card Reader

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• Using the Magnetic Card Reader

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Selecting Terminal

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Location

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Use the following guidelines when selecting a location for your VX 520 terminal.

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Ease of Use

• Select a location convenient for both merchant and cardholder.

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• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet and a telephone/modem line connection.

For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.

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Environmental Factors

• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

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16 VX 520 INSTALLATION GUIDE

TERMINAL SETUP

CAUTION

Electrical Considerations

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

VX 520 Setup

Unpacking the

Shipping Carton

To unpack the

shipping carton

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Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The VX 520 terminal is a secure product and any tampering
may cause the device to cease to function properly.

1 Remove and inspect the following items:

E

• Terminal

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• Power pack

• Telephone line cord

• Power cord

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2 Remove all plastic wrapping from the terminal and other components.

E

3 Remove the clear protective film from the LCD screen.

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Do not use a terminal that has been damaged or tampered with. The VX 520
terminal comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

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the terminal.

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NSTALLATION GUIDE 17

TERMINAL SETUP

INTERNAL THERMAL

PRINTER

ATM-STYLE

TERMINAL DISPLAY

MAGNETIC

PROGRAMMABLE

ALPHA KEY

TELEPHONE-STYLE

ENTER KEY

SMART CARD READER

FUNCTION KEYS

KEYPAD

CANCEL KEY

BACKSPACE/CLEAR KEY

SERRATED METAL

STRIP

FUNCTION KEYS

CARD READER

PRINTER DOOR

LATCH

NOTE

VX 520 Setup

Examining Terminal

Features

Before you continue the installation process, notice the features of the VX 520
terminal (see Figure 3).

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Figure 3 VX 520 Terminal Features (Front Panel)

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VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.

Front Panel

The front panel includes the following features:

• A terminal display, backlit LCD screen.

18 VX 520 INSTALLATION GUIDE

• Five types of keys:

a A backlit 12-key, telephone-style keypad.

b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD

screen.

c Four unlabeled, programmable function keys above the keypad.

NOTE

d Three color-coded function keys below the

keypad (icons at right; from left to right: CANCEL,
BACKSPACE/CLEAR, ENTER).

e An ALPHA key centered at the top of the keypad.

• A magnetic card reader, built into the right side. The icon at right

shows the proper swipe direction, with the stripe down and facing
inward, toward the keypad.

• The VeriFone logo blue indicator LED indicates power is ON.

• An internal thermal printer.

• A smart card reader, built into the front of the terminal. The

icon shown at right indicates proper card position and
insertion direction.

• Three SAM (security access module) compartments, built into the side of

the terminal. The VX 520 terminal contains MSAM cardholders to support
multiple stored-value card programs or other merchant card requirements.

F

I

VeriFone ships variants of the VX 520 terminal for different markets. Your terminal
may have a different configuration. However, the basic processes described in this
guide remain the same, regardless of terminal configuration.

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TERMINAL SETUP

VX 520 Setup

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Connection Ports

O

Turn the terminal upside down and remove the rear cover to view the connection
ports. Notice that the ports are recessed. Different ports provide connections to a
communications line, optional peripheral devices, and the power supply.

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NSTALLATION GUIDE 19

TERMINAL SETUP

23

VX 520 Setup

Figure 4 and Figure 5 show how to open the rear cover of the VX 520 terminals.

Figure 4 Opening the VX 520 D/E Rear Cover

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Figure 5 Opening VX 520 GPRS Rear Cover

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20 VX 520 INSTALLATION GUIDE

Figure 6 to Figure 8 show the connection ports for the VX 520 terminal.

POWER PORT

RS-232 SERIAL PORT

RJ-11 TELEPHONE PORT

23

POWER PORT

RS-232 SERIAL PORT

RJ-11 TELEPHONE PORT

TERMINAL SETUP

VX 520 Setup

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Figure 6 VX 520 D/E Power and Connection Ports

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Figure 7 VX 520 GPRS Power and Connection Ports

VX 520 I

NSTALLATION GUIDE 21

TERMINAL SETUP

HOST USB PORT

CLIENT USB PORT

ETHERNET PORT

3

%4(

HOST USB PORT

CLIENT USB PORT

ETHERNET PORT

WARNING

VX 520 Setup

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Figure 8 Additional VX 520 D/E Connection Ports

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22 VX 520 INSTALLATION GUIDE

Figure 9 VX 520 GPRS Additional Connection Ports

Do not connect the terminal to the power supply until all the peripherals are

attached.

TERMINAL SETUP

VX 520 Setup

To use the

connection ports

V

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The connection ports offer multiple connectivity for the VX 520 terminal. Please
refer to the following list of peripheral devices for the connectivity options.

Host USB Port

• PP1000 USB

x

• V

810 USB

• Barcode reader

• Biometric reader

• USB flash disk

• USB keyboards

Ethernet Port

E

• Ethernet cable to router, hub or switch

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A

Client USB Port

• PC

• ECR/Cash register

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E

RJ-11 Port

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• Telephone line

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RS-232 Port

• PP1000

x

• V

810

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• PC download cable

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• Computer

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• ECR

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• Check reader

• CTLS reader

• Biometric reader

• Barcode reader

• Keyboard

For information on how to attach peripheral devices, see Connecting Optional

Devices.

VX 520 I

NSTALLATION GUIDE 23