Verifone VX520G Users Manual

VX 520G

Installation Guide

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VeriFone Part Number DOC252-003-EN-B, Revision C.3

VX 520 Installation Guide

© 2010 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number DOC252-003-EN-B, Revision C.3

CHAPTER 1

Terminal Overview

CHAPTER 2

Terminal Setup

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CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

VX 520 Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

VX 520 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

VX 520 Sprocket Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

VX 520 Sprocket Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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VX 520 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

VX 520 Sprocket Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

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Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Examining Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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Installing the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . 24

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Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing/Replacing SIM Card (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . 30

Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Charging the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . 37

Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Examining Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Establishing Telephone and Line Connections. . . . . . . . . . . . . . . . . . . . . . . 45

Installing Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installing Paper in the Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Connecting the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

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VX 520 INSTALLATION GUIDE 3

CONTENTS

CHAPTER 3

Specifications

CHAPTER 4

Maintenance

CHAPTER 5

Troubleshooting

Guidelines

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VX 520 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

VX 520 Sprocket Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

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Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

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Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

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Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . 64

Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

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CHAPTER 6

VeriFone Service

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and Support

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Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 65

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

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PREFACE

This guide is your primary source of information for setting up and installing
VX 520 terminals.

Audience

Organization

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Related

Documentation

This guide is useful for anyone installing and configuring a VX 520 terminal. This
manual also provides a basic description of the terminal features.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the VX 520 terminals.

Chapter 2, Terminal Setup. Explains how to set up and install the VX 520

terminals. It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

VX 520 terminals.

Chapter 4, Maintenance. Explains how to maintain your VX 520 terminals.

Chapter 6, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.

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Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in terminal installation and configuration.

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To learn more about the VX 520 terminals, refer to the following set of documents:

VX 520 Certifications and Regulations

VX 520 Quick Installation Guide

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VPN DOC252-001-EN-A

VPN DOC252-002-EN-A

VX 520 Reference Manual VPN DOC252-004-EN-A

VX 520 Sprocket Printer Certifications and Regulations VPN DOC252-006-EN-A

VX 520 Sprocket Printer Quick Installation Guide VPN DOC252-007-EN-A

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VX 520 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

Document

Conventions

This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention

Blue Text in blue indicates terms

that are cross referenced.

Italics Italic typeface indicates

book titles or emphasis.

Courier The courier type face is

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used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.

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The pencil icon is used to
highlight important
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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

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RS-232-type devices do not work with
the PIN pad port.

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Acronym Definitions

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The caution symbol
indicates possible hardware
or software failure, or loss
of data.

The lighting symbol is used
as a warning when bodily
injury might occur.

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The terminal is not waterproof or dust
proof, and is intended for indoor use
only.

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Due to risk of shock do not use the
terminal near water.

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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current

ATM Automated Teller Machine

CPU Central Processing Unit

CR Check Reader

CTLS Contactless

DC Direct Current

EMV Europay MasterCard and VISA

ITP Internal Thermal Printer

LCD Liquid Crystal Display

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Table 2 Acronym Definitions (continued)

Acronym Definitions

LED Light Emitting Diode

MRA Merchandise Return Authorization

MSAM Micromodule-Size Security Access Module

PCI Payment Card Industry

PED PIN-Entry Devices

PIN Personal Identification Number

RAM Random Access Memory

RJ-11 Registered Jack 11

RJ-45 Registered Jack 45

RS-232 Recommended Standard 232

SAM Security Access Module

VPN VeriFone Part Number

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PREFACE

Conventions and Acronyms

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VX 520 I

NSTALLATION GUIDE 7

PREFACE

Conventions and Acronyms

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8 VX 520 INSTALLATION GUIDE

Terminal Overview

Use this chapter to find out more about the features and benefits of VX 520
terminals. The VX 520 D/E and GPRS terminal comes with an internal thermal
printer (ITP) while the VX 520 Sprocket terminal comes with a dot-matrix,
sprocket-fed printer. Some VX 520 GPRS models come with a battery for
portability. Choose the model you want to preview:

CHAPTER 1

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• VX 520 Terminal

• VX 520 Sprocket Terminal

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VX 520 INSTALLATION GUIDE 9

TERMINAL OVERVIEW

NOTE

VX 520 Terminal

VX 520 Terminal

This section provides a brief description of the VX 520 terminal:

• The VX 520 is a high performance countertop terminal with enhanced

communication options.

• The VX 520 offers several communication options, enhanced display,

increased processing power, expanded memory, and two USB peripheral
ports.

The VX 520 terminal uses a robust, sleek, and highly functional design.

VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.

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VX 520 Features and

Benefits

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Figure 1 VX 520 Terminal

VX 520 terminals provide the right combination of features and functions. This
includes a triple-track magnetic-stripe card reader, landed smart card reader,
integrated PIN pad, a quiet internal thermal printer (ITP). The VX 520 GPRS is a
portable, line- or battery-powered device with added GPRS wireless technology.

Connectivity

• Host USB port

• Client USB port

10 VX 520 INSTALLATION GUIDE

TERMINAL OVERVIEW

NOTE

NOTE

VX 520 Terminal

• RJ-11 port

• RS-232 port

• Ethernet Port

The connectivity ports are easily accessible from the underside of the terminal.

VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.

Performance

• 400 MHz Processor (CPU)

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• Increased memory (128 MB Flash, 32 MB RAM)

• 128/64 white backlit LCD

• Fastest encryption/decryption appliance on the market

• Backlit keypad

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Security

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• Increased Security (PCI 1.3 to PCI 2.0)

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• SDA DDA encryption ready

• Leading ECC Performance Benchmark

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Form Factor

• The VX 520 is ergonomically designed to fit both the traditional countertop and

hand-over models.

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Exceptional Ease of Use

• The bold design is sleek, stylish, and lightweight for conveniently handing the

terminal to the consumer for PIN entry or other input.

• An intuitive ATM-style interface, a large 8-line by 21-character backlit display

with backlit keypad, and extra-size menu prompts, simplify training and reduce
help desk calls.

• The integrated printer simplifies paper loading and reduces paper jams.

• The triple-track, high-coercivity card reader handles most magnetic stripe

cards.

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TERMINAL OVERVIEW

VX 520 Terminal

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Countertop Performance in a Hand-Over Design

• The 32-bit processing and multi-tasking capabilities ensures fast processing of

payment, payment-related, and value-added applications.

• Exceptional display and printer graphics-handling capabilities that quickly

render logos, graphical fonts, and character-based languages.

• The VX 520 series of terminals ensures uncompromising reliability from

VeriFone, the worldwide leader in POS solutions.

• The VX 520 GPRS series meets the needs of TablePAY, DeliveryPAY, and

CarsidePAY markets.

True Multi-Application Capability

• The VX 520 terminal offers 32 MB of RAM, and 128 MB Flash memory, which

supports multiple applications on a single terminal.

• The primary smart card reader and the MSAMs safeguard sensitive financial

data and support multiple smart card schemes.

• VX 520 terminals and SoftPay EMV software are certified for EMV Level 1 and

Level 2 Type approval for smart card solutions. The Verix V or V

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provides development of other EMV-compliant applications.

• The VeriShield security architecture meets published specifications for PCI

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PED and provides sophisticated file authentication to prevent execution of

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unauthorized software on VX 520 terminals.

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EMV Library

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Wireless Connectivity (VX 520 GPRS Only)

• Customers are not tied to a fixed location with the VX 520 GPRS terminals –

the point of payment can be almost anywhere.

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12 VX 520 INSTALLATION GUIDE

• “Always-on” wireless connection uses the latest wireless technology (GPRS)

for faster transmission and enhanced compatibility with access points and
routers.

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TERMINAL OVERVIEW

VX 520 Sprocket Terminal

VX 520 Sprocket

Terminal

This section provides a brief description of the VX 520 Sprocket terminal:

• An optional configuration of the VX 520 replaces the thermal printer with a

sprocket printer, an additional telephone port (RJ-11) and power buttons.

• The VX 520 Sprocket configuration enjoys the same communication and

performance capabilities as the standard VX 520.

The VX 520 Sprocket terminal uses a robust, highly functional design.

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VX 520 Sprocket

Features and

Benefits

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Figure 2 VX 520 Sprocket Terminal

VX 520 Sprocket terminals provide the right combination of features and
functions. This includes a triple-track magnetic-stripe card reader, landed smart
card reader, integrated PIN pad, and a dot-matrix impact printer.

Connectivity

• Host USB port

• Client USB port

• RJ-11 ports (1 telco and 1 line)

• RS-232 port

• Ethernet Port

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NSTALLATION GUIDE 13

TERMINAL OVERVIEW

VX 520 Sprocket Terminal

Performance

• 400 MHz Processor (CPU)

• 160 MB total memory (128 MB Flash, 32 MB RAM)

• 128/64 white backlit LCD

• Fastest encryption/decryption appliance on the market

Security

• PCI PED 2.0 security

Exceptional Ease of Use

• Soft power buttons. Pressing the Enter key for at least three seconds powers

terminal on, while pressing the Cancel key for at least four seconds powers
the terminal off.

• An intuitive ATM-style interface, a large 8-line by 21-character backlit display,

and extra-size menu prompts, simplify training and reduce help desk calls.

• The integrated printer simplifies paper loading and reduces paper jams.

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• The triple-track, high-coercivity card reader handles most magnetic stripe

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cards.

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Countertop Performance with 76 mm Punch Hole Paper Support

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• The 32-bit processing and multi-tasking capabilities ensures fast processing of

payment, payment-related, and value-added applications.

• Exceptional display and printer graphics-handling capabilities that quickly

render logos, graphical fonts, and character-based languages.

• The VX 520 Sprocket series of terminals ensures uncompromising reliability

from VeriFone, the worldwide leader in POS solutions.

True Multi-Application Capability

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• The VX 520 Sprocket terminal offers 32 MB of RAM, and 128 MB Flash

memory, which supports multiple applications on a single terminal.

• The primary smart card reader and the MSAMs safeguard sensitive financial

data and support multiple smart card schemes.

• VX 520 Sprocket terminals and SoftPay EMV software are certified for EMV

Level 1 and Level 2 Type approval for smart card solutions. The Verix V or VX
EMV Library provides development of other EMV-compliant applications.

14 VX 520 INSTALLATION GUIDE

• The VeriShield security architecture meets published specifications for PCI

PED and provides sophisticated file authentication to prevent execution of
unauthorized software on VX 520 Sprocket terminals.

Terminal Setup

CHAPTER 2

Use this chapter to set up and use your VX 520 terminal. Package contents and
setup procedures may vary for different VX 520 models: The standard VX 520
uses thermal paper rolls while the VX 520 Sprocket uses carbonized paper
sheets. Use the procedures in this section to set up and use your terminal.

• VX 520 Setup

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• VX 520 Sprocket Setup

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VX 520 INSTALLATION GUIDE 15

TERMINAL SETUP

CAUTION

VX 520 Setup

VX 520 Setup

This section describes the setup procedures for the VX 520 terminal. You will
learn about:

• Selecting Terminal Location

• Unpacking the Shipping Carton

• Examining Terminal Features

• Installing the Smart Battery (VX 520 GPRS Only)

• Establishing Telephone Line Connections

• Installing a Paper Roll in the Printer

• Installing/Replacing MSAM Cards

• Installing/Replacing SIM Card (VX 520 GPRS Only)

• Connecting Optional Devices

• Connecting the Terminal Power Pack

• Charging the Smart Battery (VX 520 GPRS Only)

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• Privacy Shield (Optional)

• Using the Smart Card Reader

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• Using the Magnetic Card Reader

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Selecting Terminal

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Location

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Use the following guidelines when selecting a location for your VX 520 terminal.

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Ease of Use

• Select a location convenient for both merchant and cardholder.

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• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet and a telephone/modem line connection.

For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.

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Environmental Factors

• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

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16 VX 520 INSTALLATION GUIDE

TERMINAL SETUP

CAUTION

Electrical Considerations

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

VX 520 Setup

Unpacking the

Shipping Carton

To unpack the

shipping carton

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Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The VX 520 terminal is a secure product and any tampering
may cause the device to cease to function properly.

1 Remove and inspect the following items:

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• Terminal

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• Power pack

• Telephone line cord

• Power cord

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2 Remove all plastic wrapping from the terminal and other components.

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3 Remove the clear protective film from the LCD screen.

Do not use a terminal that has been damaged or tampered with. The VX 520
terminal comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

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the terminal.

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VX 520 I

NSTALLATION GUIDE 17

TERMINAL SETUP

INTERNAL THERMAL

PRINTER

ATM-STYLE

TERMINAL DISPLAY

MAGNETIC

PROGRAMMABLE

ALPHA KEY

TELEPHONE-STYLE

ENTER KEY

SMART CARD READER

FUNCTION KEYS

KEYPAD

CANCEL KEY

BACKSPACE/CLEAR KEY

SERRATED METAL

STRIP

FUNCTION KEYS

CARD READER

PRINTER DOOR

LATCH

NOTE

VX 520 Setup

Examining Terminal

Features

Before you continue the installation process, notice the features of the VX 520
terminal (see Figure 3).

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Figure 3 VX 520 Terminal Features (Front Panel)

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VeriFone ships variants of the VX 520 terminals for different markets. Your
terminal may have a different configuration from the features described in this
section.

Front Panel

The front panel includes the following features:

• A terminal display, backlit LCD screen.

• Five types of keys:

a A backlit 12-key, telephone-style keypad.

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18 VX 520 INSTALLATION GUIDE

b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD

screen.

c Four unlabeled, programmable function keys above the keypad.

NOTE

d Three color-coded function keys below the

keypad (icons at right; from left to right: CANCEL,
BACKSPACE/CLEAR, ENTER).

e An ALPHA key centered at the top of the keypad.

• A magnetic card reader, built into the right side. The icon at right

shows the proper swipe direction, with the stripe down and facing
inward, toward the keypad.

• The VeriFone logo blue indicator LED indicates power is ON.

• An internal thermal printer.

• A smart card reader, built into the front of the terminal. The

icon shown at right indicates proper card position and
insertion direction.

• Three SAM (security access module) compartments, built into the side of

the terminal. The VX 520 terminal contains MSAM cardholders to support
multiple stored-value card programs or other merchant card requirements.

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VeriFone ships variants of the VX 520 terminal for different markets. Your terminal
may have a different configuration. However, the basic processes described in this
guide remain the same, regardless of terminal configuration.

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VX 520 Setup

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Connection Ports

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Turn the terminal upside down and remove the rear cover to view the connection
ports. Notice that the ports are recessed. Different ports provide connections to a
communications line, optional peripheral devices, and the power supply.

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NSTALLATION GUIDE 19

TERMINAL SETUP

VX 520 Setup

Figure 4 and Figure 5 show how to open the rear cover of the VX 520 terminals.

Figure 4 Opening the VX 520 D/E Rear Cover

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Figure 5 Opening VX 520 GPRS Rear Cover

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20 VX 520 INSTALLATION GUIDE

Figure 6 to Figure 8 show the connection ports for the VX 520 terminal.

POWER PORT

RS-232 SERIAL PORT

RJ-11 TELEPHONE PORT

TERMINAL SETUP

VX 520 Setup

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Figure 6 VX 520 D/E Power and Connection Ports

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RS-232 SERIAL PORT

RJ-11 TELEPHONE PORT

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POWER PORT

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Figure 7 VX 520 GPRS Power and Connection Ports

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NSTALLATION GUIDE 21

TERMINAL SETUP

WARNING

VX 520 Setup

HOST USB PORT

ETHERNET PORT

CLIENT USB PORT

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Figure 8 Additional VX 520 D/E Connection Ports

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HOST USB PORT

ETHERNET PORT

CLIENT USB PORT

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22 VX 520 INSTALLATION GUIDE

Figure 9 VX 520 GPRS Additional Connection Ports

Do not connect the terminal to the power supply until all the peripherals are

attached.

TERMINAL SETUP

VX 520 Setup

To use the

connection ports

V

The connection ports offer multiple connectivity for the VX 520 terminal. Please
refer to the following list of peripheral devices for the connectivity options.

Host USB Port

• PP1000 USB

x

• V

810 USB

• Barcode reader

• Biometric reader

• USB flash disk

• USB keyboards

Ethernet Port

E

• Ethernet cable to router, hub or switch

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Client USB Port

• PC

• ECR/Cash register

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RJ-11 Port

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• Telephone line

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RS-232 Port

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• PP1000

x

• V

810

• PC download cable

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• Computer

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• ECR

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• Check reader

• CTLS reader

• Biometric reader

• Barcode reader

• Keyboard

For information on how to attach peripheral devices, see Connecting Optional

Devices.

VX 520 I

NSTALLATION GUIDE 23

TERMINAL SETUP

VX 520 Setup

Installing the Smart

Battery (VX 520

GPRS Only)

The smart battery fits in a slot on the back of the VX 520 GPRS terminal. The
locking tab clicks when the battery is in place. The slot is keyed, so that there is
only one way to insert the battery.

Figure 10 Installing the Smart Battery

Removal

To remove the VX 520 GPRS smart battery, press the locking tab and pull the
smart battery from its slot.

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Figure 11 Removing the Smart Battery

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24 VX 520 INSTALLATION GUIDE

TERMINAL SETUP

WARNING

VX 520 Setup

Establishing

Telephone Line

Connections

Connect the telephone cord to the communication port on the terminal, then route
it directly to a telephone wall jack (see Figure 12). This is a direct connection and
the line is dedicated to the terminal.

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Figure 12 VX 520 D/E Direct Telephone Connection

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Installing a Paper

Roll in the Printer

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RJ-11

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Figure 13 VX 520 GPRS Direct Telephone Connection

To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA

Certified Telecommunication Line Cord.

Before you can process transactions that require a receipt or record, you must
install paper in the printer.

The VX 520 uses a roll of single-ply, thermal-sensitive paper for either the 38 mm­or the 49 mm-diameter version.

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NSTALLATION GUIDE 25

TERMINAL SETUP

CAUTION

VX 520 Setup

A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.

Poor-quality paper can jam the printer and create excessive paper dust. To order

high-quality VeriFone paper, refer to Accessories and Documentation.

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.

To install a paper roll

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1 Hook your finger under the latch and lift up to swing the paper roll cover open

(see Figure 14).

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Figure 14 Opening the Printer Cover

2 Remove any partial roll of paper in the printer tray by lifting it up.

3 Loosen the glued leading edge of the new paper roll or remove the protective

strip. Unwind the paper roll past any glue residue.

4 Hold the roll so the paper feeds from the bottom of the roll.

5 Drop the paper roll into the printer tray.

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26 VX 520 INSTALLATION GUIDE

TERMINAL SETUP

CAUTION

VX 520 Setup

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Figure 15 Loading Paper Roll

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6 Pull paper up past the glue residue.

7 Close the paper roll cover by gently pressing directly on the cover until it clicks

V

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shut, allowing a small amount of paper past the glue residue to extend outside

E

the printer door. (see Figure 16).

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To prevent the paper roll cover from damaging the print roller, always gently press

down on the printer dust cover to close it.

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Figure 16 Closing Paper Roll Cover

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NSTALLATION GUIDE 27

TERMINAL SETUP

NOTE

CAUTION

VX 520 Setup

8 Tear the paper off against the serrated metal strip in the printer.

For paper ordering information, refer to Accessories and Documentation.

Installing/Replacing

MSAM Cards

To install or replace

MSAMs

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When you first receive your VX 520 terminal, you may need to install one or more
MSAM cards or you may need to replace old cards.

Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.

1 Remove the power cord from the power outlet.

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2 Place the terminal upside down on a soft, clean surface to protect the display

from scratches.

ON

3 Press the unlocking button and then lift the rear cover to access the MSAM

cardholder panel.

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Figure 17 Opening VX 520 D/E Rear Cover

28 VX 520 INSTALLATION GUIDE

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Figure 18 Opening VX 520 GPRS Rear Cover

TERMINAL SETUP

23

VX 520 Setup

4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the

MSAM slots.

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Figure 19 Removing VX 520 D/E MSAM Cover

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Figure 20 Removing VX 520 GPRS MSAM Cover

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4 Remove any previously installed MSAM card by sliding the card from the

MSAM cardholder.

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NSTALLATION GUIDE 29

TERMINAL SETUP

NOTE

VX 520 Setup

5 Install an MSAM card by carefully sliding it into the slot until it is fully inserted.

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Figure 21 Installing a VX 520 D/E MSAM Card

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Figure 22 Installing a VX 520 GPRS MSAM card

Before inserting the MSAM card, position it as shown in Figure 21, with the card’s
gold contacts facing down. The cardholder connector base has an image
resembling the notched corner of an MSAM card to ensure the card is positioned
correctly.

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Installing/Replacing

SIM Card (VX 520

GPRS Only)

30 VX 520 INSTALLATION GUIDE

6 Close the MSAM cardholder panel, and then replace the terminal rear cover.

The VX 520 GPRS terminal supports the installation of a SIM (Subscriber Identity
Module) card. Use the following procedure to replace or install a SIM card.

1 Place the terminal upside down on a soft, clean surface to protect the display

from scratches.

2 Remove the battery.

CAUTION

Figure 23 Removing the Smart Battery

3 After removing the battery, you will see the SIM compartment.

4 Insert the SIM into the cardholder.

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TERMINAL SETUP

VX 520 Setup

3)-

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Connecting

Optional Devices

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Figure 24 Inserting SIM Card

5 Install the battery.

The VX 520 terminal supports some peripheral devices designed for use with
electronic point-of-sale terminals.

Before connecting any peripheral device, remove the power cord from the
terminal and ensure that the green indicator LED is not lit. Reconnect the power
cord only after you are finished connecting the peripheral device(s). For complete
information about peripheral installation and use, refer to the user documentation
supplied with those devices.

Different terminals support different devices, so for more information about
optional devices, please contact your VeriFone distributor.

Optional Device Connections

The VX 520 terminal has a port that can operate either as a PIN pad port or an
RS-232 port, depending on the power source available.

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NSTALLATION GUIDE 31

TERMINAL SETUP

NOTE

VX 520 Setup

Connecting the PIN

pad or Smart Card

Reader to the VX 520

Use the following procedures to connect a PIN pad or smart card reader.

When the VX 520 terminal is powered via the corded power supply, the terminal
provides 4.0 A at 9.3V DC. This power will drive most VeriFone accessories.
Contact your local VeriFone representative for more information.

1 Remove the VX 520 terminal rear cover.

2 Insert the RJ-45-type connector of the PIN pad or smart card reader into the

port of the peripheral device.

To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the
grommet to secure the cable connection.

If a cable is not already connected to the smart card reader or PIN pad, insert
the small modular plug on one end of the interface cable into the optional
device’s modular jack.

ON

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32 VX 520 INSTALLATION GUIDE

TERMINAL SETUP

RS-232

23

RS-232

VX 520 Setup

3 Insert the larger RJ-45-type connector on the other end of the PIN pad cable

into the PIN pad serial port on the terminal. Figure 25 provides an example of
a smart card reader and PIN pad connection to the PIN pad serial port.

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Figure 25 VX 520 D/E Sample PIN Pad Connection

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Figure 26 VX 520 GPRS Sample PIN Pad Connection

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NSTALLATION GUIDE 33

TERMINAL SETUP

CAUTION

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VX 520 Setup

Connecting ECRs to

the VX 520

The VX 520 terminal also supports Electronic Cash Registers (ECR). Contact
your VeriFone representative or visit the online store at www.store.verifone.com
for information on these devices.

Figure 27 provides an example of a peripheral connection to the USB port.

ECRs require a separate power source. Before connecting a check reader or
similar device, remove the power cord from and ensure that the indicator LED is
not lit.

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Figure 27 VX 520 D/E Sample ECR Connection

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Figure 28 VX 520 GPRS Sample ECR Connection

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34 VX 520 INSTALLATION GUIDE

TERMINAL SETUP

WARNING

NOTE

NOTE

A

B

VX 520 Setup

External Printers Supported

Although the VX 520 terminal has an internal thermal printer, it may be convenient
to print larger print runs (for example, daily or weekly reports) to an external
printer. The VX 520 terminal supports the VeriFone P250, P350, P900, and P950
external printers. Contact your VeriFone representative or visit the online store at

www.store.verifone.com for information on these devices. External printers

connect through the RS-232 port and require a separate power supply.

Connecting the

Terminal Power

Pack

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When you have finished connecting optional peripheral(s), you are ready to
connect the VX 520 terminal to the provided power source.

Using an incorrectly rated power supply may damage the terminal or cause it not

to work as specified. Before troubleshooting, ensure that the power supply being

used to power the terminal matches the requirements specified on the bottom of

the terminal. (See Chapter 3, Specifications, for detailed power supply

specifications.) Obtain the appropriately rated power supply before continuing with

troubleshooting.

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The VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a

E

standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX)
may also be used for all other variants of the VX 520. However, the VX 520
GPRS requires the 36-watt power supply to optimize battery charging.

Plugging in the power pack to a power source automatically turns on the terminal.

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To connect the

terminal power pack

1 Remove the terminal rear cover to access the power port.

2 Insert the round barrel connector (see Figure 29) into the power port.

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Figure 29 VX 520 D/E Power Pack Connection

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NSTALLATION GUIDE 35

TERMINAL SETUP

23

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B

WARNING

NOTE

VX 520 Setup

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Figure 30 VX 520 GPRS Power Connection

3 Rotate the power plug counter-clockwise and flush against the side panel to

lock the plug in place.

4 Route the cable in the direction of the arrow above the power port and sling

the cable over the underside of the thermal paper container.

ON

5 Close the terminal rear cover.

6 Insert the AC power cord into the power pack (for VX 520 D/E models).

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7 Plug the AC power cord into a wall outlet or powered surge protector.

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Do not plug the power pack into an outdoor outlet or operate the terminal

FI

outdoors.

N

Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.

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To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.

VeriFone recommends connecting wall power in the following order:

1 Connect the terminal to the power supply.

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2 Connect the power supply to the power cord.

3 Connect the power cord to the wall outlet.

When the terminal has power, the terminal lights are activated and the LED
indicator remains lit.

If an application is loaded in the terminal, it starts after the initial VeriFone
copyright screen and usually displays a unique copyright screen. If no application
is loaded in the terminal,
VeriFone copyright screen.

DOWNLOAD NEEDED appears on screen after the initial

36 VX 520 INSTALLATION GUIDE

TERMINAL SETUP

NOTE

WARNING

NOTE

VX 520 Setup

Charging the Smart

Battery (VX 520

GPRS Only)

After unpacking your VX 520 GPRS terminal, install the battery and connect the
power pack to the unit for 6 hours or until fully charged.

The smart battery has a safety circuit to protect the Li-ion cells from overcharging
and over-discharging. If the battery is over-discharged, the safety circuit shuts
down the battery. The battery must then be recharged to restore operation.

The VX 520 GPRS terminal automatically shuts off when the smart battery
reaches the critically low charge state. If this occurs, the smart battery must be
recharged for a minimum of 1/2 hour before it can power the terminal. It may take
several recharge attempts to reset the safety circuit when charging a smart
battery that has been discharged below this critical state.

Battery Life

The VX 520 GPRS smart battery can be charged and discharged hundreds of
times, but will eventually wear out. When operating times are noticeably shorter
than usual, it is time to buy a new battery (see Accessories and Documentation for
ordering information).

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Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed

of properly. Do not dispose of Li-ion batteries in municipal waste sites.

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V

Privacy Shield

(Optional)

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The privacy shield protects the customers’ PIN entry from being seen by the

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cashier or other customers. The illustration shows an example of a VX 520 with
the optional privacy shield.

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Figure 31 Optional Privacy Shield

Merchants who install the terminal without the privacy shield must ensure the
cardholder’s privacy when entering his PIN by positioning the terminal away from
open view.

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NSTALLATION GUIDE 37

TERMINAL SETUP

CAUTION

VX 520 Setup

Using the Smart

Card Reader

To conduct a smart

card transaction

The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.

1 Position a smart card with the contacts facing upward (see Figure 32).

2 Insert the smart card into the smart card reader slot in a smooth, continuous

motion until it seats firmly.

3 Remove the card only when the application indicates the transaction is

complete.

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Figure 32 Inserting a Smart Card

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V

O

Using the Magnetic

To conduct a credit or
debit card transaction

C

Card Reader

FI

Leave the smart card in the card reader until the transaction is complete.

Premature card removal will invalidate the transaction.

N

F

The VX 520 terminal supports credit or debit card transactions.

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1 Position a magnetic card with the stripe in the card reader and facing inward,

toward the keypad.

2 To ensure a proper read of the magnetic swipe card, the user should insert the

magnetic card from the top of the unit, as shown in Figure 33.

3 Swipe the card through the magnetic card reader.

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38 VX 520 INSTALLATION GUIDE

Figure 33 Using the Magnetic Card Reader

Specifications

CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications
of the VX 520 terminals:

• VX 520 Specifications

• VX 520 Sprocket Specifications

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VX 520 INSTALLATION GUIDE 55

SPECIFICATIONS

NOTE

+

–

VX 520 Specifications

Specifications

VX 520

Power

DC Power Pack

Temperature

V

External

Dimensions

O

VX 520 terminal: 9.3V DC; 4.0 A

The VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a
standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX)
may also be used for all other variants of the VX 520. However, the VX 520
GPRS requires the 36-watt power supply to optimize battery charging.

UL, ITE listed, LPS power supply:

a Input rated: 100 - 240V AC, 50/60 Hz

b Output rated: 9.3V DC 4.0 A

Barrel connector polarity:

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ON

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• Operating temperature: 0

• Storage temperature: -30

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• Relative humidity: 5% to 85%; no condensation

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°

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to 40° C (32° to 104° F)

°

to + 60° C (-22° to 140° F)

FI

• Length: 203 mm (7.9 in)

N

• Width: 87 mm (3.4 in)

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56 VX 520 INSTALLATION GUIDE

VX 520 Sprocket

+

–

NOTE

Specifications

SPECIFICATIONS

VX 520 Sprocket Specifications

Power

DC Power Pack

Temperature

V

External

Dimensions

O

VX 520 Sprocket terminal: 24V DC; 1.7 A

UL, ITE listed, LPS power supply:

a Input rated: 100 - 240V AC, 50/60 Hz

b Output rated: 24V DC; 1.7 A

Barrel connector polarity:

• Operating temperature: 0

°

to 40° C (32° to 104° F)

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The operating temperature of the power supply is 0° to 40° C (32° to 104° F).

ON

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• Storage temperature: -25

• Relative humidity: 5% to 90%; no condensation

• Length: 263.48 mm (10.37 in)

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°

to + 60° C (-13° to 140° F)

N

• Width: 142.89 mm (5.62 in)

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NSTALLATION GUIDE 57

SPECIFICATIONS

VX 520 Sprocket Specifications

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58 VX 520 INSTALLATION GUIDE

Maintenance

CAUTION

CAUTION

CHAPTER 4

The VX 520 terminal has no user-maintainable parts.

Clean the

Terminal

Terminal

Contacts

V

O

Smart Card

C

Reader

To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.

Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.

Do not spray cleaners or other solutions directly onto the keypad or terminal
display.

F

Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the VX 520 terminal stay clean and unbent.

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Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing
bad connections. When experiencing a high occurrence of bad or incomplete

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data transfers, clean the contacts.

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Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.

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VX 520 INSTALLATION GUIDE 59

MAINTENANCE

Smart Card Reader

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60 VX 520 INSTALLATION GUIDE

CHAPTER 5

NOTE

CAUTION

Troubleshooting

Guidelines

V

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C

The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your VX 520 terminal. If you have
problems operating your VX 520 terminal, please read through these
troubleshooting examples.

If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your VX 520 terminal and steps you can take to resolve them are listed.

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The VX 520 terminal comes equipped with tamper-evident labels. The VX 520
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.

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Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Use only a VeriFone-supplied power pack with the correct
output ratings. Before troubleshooting, ensure that the power supply being used
to power the terminal matches the requirements specified on the bottom of the
terminal. (See Specifications for detailed power supply specifications.) Obtain the
appropriately rated power supply before continuing with troubleshooting.

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Blank Display

When the terminal display screen does not show correct or clearly readable
information:

• Check terminal power connection.

• Remove and reapply power to the terminal.

• Check all cable connections and verify that the telephone line is properly

connected.

• If the problem persists, contact your local VeriFone service provider.

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VX 520 INSTALLATION GUIDE 61

TROUBLESHOOTING GUIDELINES

CAUTION

Terminal Does Not Dial Out

Terminal Does

Not Dial Out

Printer Paper

Jam

If the terminal does not dial out:

• Check the telephone line connections.

• Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

• Replace the telephone cable that connects the terminal with a cable you know

is working correctly.

• If the problem persists, contact your local VeriFone service provider.

If paper jams inside the printer:

• Open the paper roll cover.

• Remove the damaged paper from the paper roll and clear the feed

mechanism.

• Install printer paper.

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• If the problem persists, it may be due to poor paper quality. Install a new

roll of higher-quality paper.

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Poor-quality paper may jam the printer. To order high-quality VeriFone paper,

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refer to Accessories and Documentation.

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Keypad Does

Not Respond

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Peripheral

Device Does Not

Work

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If the keypad does not respond properly:

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• Check the terminal display. If it displays the wrong character or nothing at all

when you press a key, follow the steps outlined in Transactions Fail To

Process.

• If pressing a function key does not perform the expected action, refer to the

user documentation for that application to ensure you are entering data
correctly.

• If the problem persists, contact your local VeriFone representative.

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If any peripheral device (PIN pad or smart card reader) does not work properly:

• Check the power cord connection to the peripheral device.

• Check that the device connected to the proper port has power and is

functioning properly. If possible, perform a self-test on the device in question.

• The cable connecting the optional device to the terminal serial port may be

defective. Try a different serial cable. See Connecting Optional Devices.

• If the problem persists, contact your local VeriFone representative.

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62 VX 520 INSTALLATION GUIDE

TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

Transactions

Fail To Process

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There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly. With the card reader, the black

magnetic stripe on the card should face down and inward, toward the keypad
and must be inserted from the top of the terminal.

• Process a transaction manually, using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

• If the manual transaction does not work, proceed to Check the Telephone

Line.

• Contact your VeriFone distributor or service provider.

Check the Smart Card Reader

F

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

E

• Ensure that the card is inserted correctly and that the card is not removed

prematurely.

• Ensure the MSAM cards are properly inserted in the cardholders and that the

N

cardholders are properly secured (see Installing/Replacing MSAM Cards).

• If the manual transaction does not process, proceed to Check the Telephone

Line.

• Contact your VeriFone distributor or service provider.

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Check the Telephone Line

• Disconnect the telephone line from the terminal and connect it to a working

telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.

• If the problem appears to be with the telephone line, check with the party you

are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.

• If the telephone line works, contact your local VeriFone representative for

assistance.

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VX 520 I

NSTALLATION GUIDE 63

TROUBLESHOOTING GUIDELINES

Printer Does Not Print

Printer Does Not

Print

Terminal Display

Does not Show

Correct or

Readable

Information

Terminal Does

Not Start

If the printer does not work properly:

• Check terminal power connection.

• Check if the printer is out of paper and that the roll is properly installed. Open

the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.

• Verify that the printer roller and paper roll dust cover are properly installed.

• If the problem persists, contact your VeriFone distributor or service provider.

• Connect the terminal in to a known-good power supply (if you have one) to

see if this clears the problem.

• If the problem persists, contact your local VeriFone representative for

assistance.

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Make sure you press the ENTER key for approximately 3 seconds, until the unit
lights up.

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64 VX 520 INSTALLATION GUIDE

VeriFone Service and Support

NOTE

For terminal problems, contact your local VeriFone representative or service
provider.

For product service and repair information:

• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

CHAPTER 6

Return a

Terminal or

Smart Battery

for Service

V

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To return a terminal

C

for service

• International – Contact your VeriFone representative

Before returning a VX 520 terminal to VeriFone, you must obtain an MRA number.
The following procedure describes how to return one or more VX 520 terminals, or
smart batteries for repair or replacement (U.S. customers only).

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International customers are advised to contact their local VeriFone representative
for assistance regarding service, return, or replacement of terminals.

1 Get the following information from the printed labels on the bottom of each VX

2 Obtain the MRA numbers by completing one of the following:

FI

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520 terminal to be returned:

• Product ID, including the model and part number. For example, “VX 520”

and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”

• Serial number (S/N xxx-xxx-xxx)

a Call VeriFone toll-free within the United States at 1-800-VeriFone and

follow the automated menu options.

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• Select the MRA option from the automated message. The MRA

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

• Give the MRA representative the information you gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953­4172 (U.S.).

b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)

• Include a telephone number where you can be reached and your fax

number.

VX 520 INSTALLATION GUIDE 65

VERIFONE SERVICE AND SUPPORT

NOTE

NOTE

Accessories and Documentation

c Complete the Inquiry Contact Form at

http://www.verifone.com/aboutus/contact/contact_form.cfm.

• Address the Subject box with to “VeriFone MRA Dept.”

• Reference the model and part number in the Note box.

One MRA number must be issued for each VX 520 terminal you return to

VeriFone, even if you are returning several of the same model.

3 Describe the problem(s).

4 Provide the shipping address where the repaired or replacement unit must be

returned.

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Accessories and

Documentation

C

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5 Keep a record of the following items:

• Assigned MRA number(s).

• VeriFone serial number assigned to the VX 520 terminal you are returning

for service or repair (terminal serial numbers are located on the bottom of

F

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the unit).

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• Shipping documentation, such as air bill numbers used to trace the

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VeriFone produces the following accessories and documentation for the
VX 520 terminal. When ordering, please refer to the part number in the left
column.

• VeriFone online store at www.store.verifone.com

• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),

shipment.

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• Model(s) returned (model numbers are located on the VeriFone label on

the bottom of the VX 520 terminal).

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

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• International – Contact your VeriFone representative

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Power Pack

66 VX 520 INSTALLATION GUIDE

Contact your local VeriFone distributor to determine which power pack or power
cord fits your needs.

VPN PWR258-001-01-A 36W power supply

VPN WIR30017 AC power cord (US)

The VX 520 uses an 18-watt wall-mount power supply (VPN: XXXXXXXXX) as a
standard power source. An optional 36-watt power supply (VPN: XXXXXXXXX)
may also be used for all other variants of the VX 520. However, the VX 520
GPRS requires the 36-watt power supply to optimize battery charging.

Spare Battery

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

VPN 24016-01-R VX 520 GPRS spare battery

Printer Paper

Supplementary

Hardware

VeriFone Cleaning

Kit

Telephone Line

Cord

Documentation

V

VPN PPR 268-001-01-A 38 mm (1.49 in) diameter, 57 mm (2.24 in) wide

VPN PPR 252-001-01-A 49 mm (1.93 in) diameter, 57 mm (2.24 in) wide

STA252-001-01-A Swivel stand

STA252-005-01-A Wall-mount stand

VPN 02746-01 Cleaning kit

VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with

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modular RJ-11-type connectors

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VPN DOC252-001-EN-A

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VPN DOC252-002-EN-A

VPN DOC252-004-EN-A VX 520 Reference Manual

E

VPN DOC252-006-EN-A VX 520 Sprocket Printer Certifications and Regulations

VPN DOC252-007-EN-A VX 520 Sprocket Printer Quick Installation Guide

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VX 520 Certifications and Regulations

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VX 520 Quick Installation Guide

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VX 520 I

NSTALLATION GUIDE 67

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

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68 VX 520 INSTALLATION GUIDE

INDEX

A

accessories 66

documentation 67
ordering 67
power packs 66
printer paper 67
spare battery 67
telephone line cord 67
VeriFone cleaning kit 67

B

battery

charging

C

charging

Smart battery

cleaning kit 67
connection ports

VX 520 D/E
VX 520 Sprocket 42

contact VeriFone 65

D

dial out problems

troubleshooting

displays

troubleshooting

documentation 66

acronym definitions 6
conventions 6
ordering 67

37

37

19

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61, 64

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VeriFone external printers

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installation

connecting a PIN pad to VX 520
connecting a PIN pad to VX 520 Sprocket 49

installation VX 520

connecting a smart card reader to VX 520
connecting optional device(s) 31

E

connecting the terminal power pack 35
connecting the terminal to a telephone line 25
MSAM cards 28
terminal location 16
unpacking the shipping carton 17

N

installation VX 520 GPRS

SIM cards
Smart battery 24

installation VX 520 Sprocket

connecting a smart card reader to VX 520

connecting optional device(s) 48
connecting the terminal power pack 50
connecting the terminal to a telephone line 45
MSAM cards 47
terminal location 39

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unpacking the shipping carton 40

integrated printers

about the integrated printer paper
paper jams 62
troubleshooting 64

integrated printers VX 520

about the integrated printer paper

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Sprocket

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31

49

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35

32

F

32

62

26

E

electrical considerations 17, 28, 40
electrostatic discharges 28

prevention 28

environmental factors 16
external printers

VX 520 RS-232 port connection

external printers supported

35

K

keypads

troubleshooting

M

maintenance 65

avoid cleaning Smart Card Reader 59
cleaning the terminal 59

62

VX 520 INSTALLATION GUIDE 69

INDEX

O

cleaning the terminal contacts 59
returning a terminal for repair or replacement 65

MSAM cardholders 28, 47
MSAM cards

installation

O

optional devices

connecting

P

paper

for integrated printers

paper jams

troubleshooting

peripheral devices

troubleshooting

peripherals

troubleshooting

power buttons 14, 42
power packs

AC version
connecting 35, 50
DC version 66
ordering 66

printer paper

40 mm thermal
49 mm thermal 67
sprocket-fed, carbonized 67

printer paper VX 520

storage

printers

troubleshooting

privacy shield

VX 520
VX 520 Sprocket 51

S

Service 65
service

returning a terminal for repair or replacement

SIM cardholders 31
SIM cards

installation

Smart battery

installation

28, 47

31, 48

66

O

26

37

31

24

26, 62

62

62

62

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N

67

64

O

65

spare battery 67
specifications

VX 520 DC power pack
VX 520 external dimensions 56
VX 520 power 56
VX 520 Sprocket DC power pack 57
VX 520 Sprocket external dimensions 57
VX 520 Sprocket power 57
VX 520 Sprocket temperature 57
VX 520 temperature 56

T

technical support 65

N

telephone line connections 25, 45
telephone line cords

N

terminal features

terminals

transactions

R

troubleshooting

V

VX 520

E

contacting VeriFone 65
returning a terminal for repair or replacement 65

IA

ordering

VX 520 general
VX 520 Sprocket general 41

accessories
cleaning 59
documentation 66
environmental factors 16
repair 65
replacement 65
troubleshooting 61, 64
VX 520 features 18
VX 520 Sprocket features 41

VX 520 smart cards
VX 520 Sprocket smart cards 52

displays
keypads 62
peripheral devices 62
peripherals 62
printers 64
terminal transactions 63
terminals 62, 64

multi-application capability

67

18

66

O

O

61, 64

56

F

38

12

70 VX 520 INSTALLATION GUIDE

troubleshooting 64

VX 520 GPRS 19
VX 520 Sprocket

multi-application capability
power button functions 42
power buttons 14

VX 520 Sprocket terminal

benefits

VX 520 Sprocket terminals

electrical considerations

VX 520 terminal

benefits

VX 520 terminals

electrical considerations

13

10

40

17

INDEX

V

14

E

N

IA

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O

N

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IDE

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VX 520 INSTALLATION GUIDE 71

VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)

www.verifone.com

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VX 520

Installation Guide

VeriFone Part Number DOC252-003-EN-B, Revision C.3