Ubiquiti UniFi Cloud Key G2 Plus User manual

Model: UCK-G2-PLUS

Table of Contents

Introduction 3

Hardware Overview 5

Hardware Installation 10

Powering the Cloud Key Gen2 Plus 11

Optional Rackmount Accessory 12

Setting Up UniFi SDN via App 14

Pre-installed Software 19

Setting Up UniFi Protect via App 20

Chrome Instructions 26

Setting Up UniFi SDN 27

Setting Up UniFi Protect 31

Cloud Key G2+ Settings 36

HDD Replacement 38

Specifications 40

Safety Notices 41

Electrical Safety Information 41

Limited Warranty 41

Compliance 44

Declaration of Conformity 48

Introduction

Thank you for purchasing the Ubiquiti Networks® UniFi® Cloud Key Gen2 Plus. This Quick Start Guide is designed to guide you

through installation and also includes warrantyterms.

Package Contents

UniFi Cloud Key Gen2 Plus

System Requirement

Web Browser: Google Chrome (Other browsers may have limited functionality.)

TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above). It is the professional installer’s responsibility to follow local country regulations, including operation within legal frequency channels, output power, indoor cabling requirements, and Dynamic Frequency Selection (DFS) requirements.

Network Topology

UniFi Security Gateway (DHCP Server)

UniFi Cloud Key Gen2 Plus

A DHCP-enabled network (for the Cloud Key Gen 2 Plus to obtain an IP address)

UniFi PoE Switch

LAN

WAN

Internet

Sample Network Diagram

Hardware Overview

Front Panel LED

Color State Status

White Solid Device is ready to be configured

Blue Solid Device is configured and ready

Off/White/ Blue

Flashing Device is booting up

Heartbeat Firmware update in process

Flashing Main power has been lost and

Slow Flashing

Flashing Device is in recovery mode.

Device is initializing/deinitializing

device is counting down.

If power is restored within 10 seconds, the device will return to its previous state. If power is not restored within 10 seconds, the device will safely shutdown.

Client connected to device via Bluetooth (BLE)

The LED will cycle through a pattern at one-second intervals, between off, white, and blue.

LED

Front Panel

Last Moon

HDD Bay

LCD Screen

HDD Bay Removable hard drive tray for 2.5" SATA drive

LCD Screen Device Status display. Automatically rotates status

screens for enabled controllers

UniFi SDN Display UniFi Protect Display

LCD Display for UniFi SDN

Icon Description

UniFi SDN Controller name

Current WAN bandwidth usage

Status of SDN Cloud Access

Number of managed UniFi Access Points

Number of client devices on the network

LCD Display for UniFi Protect

Icon Description

UniFi Protect Controller name and bandwidth

Total camera(s) recording bitrate

Status of Protect Cloud Access

Number of active cameras registered in UniFi Protect

Time of last motion detected by UniFi Protect

Back Panel

microSD

Power Button

USB Type C Power Port

Reset

Button

Slot

Ethernet

Port

Reset The Reset button serves two functions:

• Restart Press and release the Reset button quickly.

• Restore to Factory Default Settings Press and hold the Reset button for more than five seconds, until the status LED begins flashing white.

Power Button

USB Type C Power Port Used for power if PoE is not available.

Quick Charge 2.0 or Quick Charge 3.0-compliant USB power adapter is required.

microSD Slot Optional slot used for external backup

(microSD card not included).

Ethernet Port Connects to a gigabit switch port on your LAN.

Power can be provided by an 802.3af PoE switch, such as the UniFi PoE Switch.

Press to turn the Cloud Key Gen 2 Plus on or off.

USB Type C Port Reserved for future use.

USB Type C

Port

Side Panels

Security

Slot

Rack-Mount

Notch

Security Slot Allows the Cloud Key Gen 2 Plus to be used with

a Kensington security lock (not included). When used, it also prevents removal of the HDD while the device is in use.

Rack-Mount Notch

the docking bay of the optional Rackmount Accessory, model CKG2-RM (sold separately). The Rackmount Accessory you to install the Cloud Key Gen2 Plus in a standard 19" rack.

Note: The Rackmount Accessory is completely optional

and not required for the Cloud Key Gen2 Plus to function.

Secures the Cloud Key Gen2 Plus into

Rack-Mount

Notch

allows

Bottom Panel

13-Pin Connector

optional Rackmount Accessory, model CKG2-RM (sold separately). The CKG2-RM has a docking bay for the Cloud Key Gen2 Plus and allows you to install it in a standard 19" rack.

Note: Out of the box, the 13-Pin Connector is covered

with a black sticker to protect it from dust and dirt. Only remove the sticker if using the Cloud Key Gen2 Plus with the optional Rackmount Accessory.

Connects the Cloud Key Gen2 Plus to the

HDD Latch

HDD Latch Releases the HDD tray from the drive bay.

WARNING: Do not operate the HDD Latch while the

Cloud Key Gen2 Plus is in use or powered on.

Hardware Installation

1 3 5 7 9 11 13 15 17 19 21 22

2 4 6 8 10 12 14 16 18 20 22 24

SFP1

SFP2

1. Connect an Ethernet cable (not included) to the

Ethernet Port.

2. Connect the other end of the Ethernet cable to a port on a

network switch, such as a UniFi PoE Switch.

Powering the Cloud Key Gen2 Plus

1 3 5 7 9 11 13 15 17 19 21 22

2 4 6 8 10 12 14 16 18 20 22 24

SFP1

SFP2

Use an 802.3af-compliant switch, such as a UniFi PoE Switch, a USB power source, or 48V PoE adapter (not included).

UniFi Switch

The Cloud Key Gen 2 Plus can be powered by a UniFi PoE Switch or other 802.3af-compliant switch.

UniFi Switch Power Connection Diagram

USB Power Source

Connect a USB cable (not included) from the Cloud Key Gen 2 Plus directly to a USB power source: Quick Charge 2.0 or Quick Charge 3.0 compliance is required.

USB Power Connection Diagram

Optional Rackmount Accessory

There is an optional UniFi Rackmount Accessory (sold separately) that can mount the Cloud Key Gen2 Plus in a standard 19" rack.

Lock Tab

Docking

Bay

To install the Rackmount Accessory, follow these instructions:

1. Attach the Rackmount Accessory to the rack using four

Mounting Screws. (If the rack has square slots, then use Cage Nuts with the Mounting Screws.)

2. Connect an Ethernet cable (not included) to the Ethernet

Port on the front of the Rackmount Accessory.

3. Connect the other end of the Ethernet cable to a port on a

compatible PoE switch, such as a UniFiPoE Switch.

When connecting the Cloud Key Gen2 Plus to the Rackmount Accessory, the width of the Docking Bay must be adjusted to accommodate the dimensions. To adjust the Docking Bay:

1. Press down on the Lock Tab and slide the docking bay

cover open until it locks into place.

Remove the pre-installed sticker from the 13-pin connector.

3. Insert the Cloud Key Gen2 Plus into the docking bay once

the following three conditions are met: a. The 13-pin connector is face up b. The LCD screen is face forward c. There is no Ethernet cable connected to the

Ethernet Port on the Cloud Key Gen2 Plus

Warning:

To prevent creating a loop or other unfavorable behavior on the network, only one Ethernet connection should be used. Do not use the Ethernet port on the Cloud Key Gen2 Plus and the Rackmount Accessory simultaneously.

Setting Up UniFi SDN via App

Download and install the UniFi SDN app to configure the Cloud Key Gen2 Plus.

Note: Ensure that Bluetooth is enabled on your mobile

device. You will need to set up the Cloud Key Gen2 Plus with your mobile device and be within 1.5 m (5’) from where it is installed.

1. Launch the app and tap the + icon to add a new controller.

2. Once detected, the app will automatically connect to the Cloud Key Gen2 Plus and the LED will begin to flash blue. If more than one controller is detected, swipe through the app screens horizontally until you locate the correct Cloud Key Gen2 Plus. Then tap Set up this controller.

3. Once connected, the corresponding Controller Setup screen will appear. Enter a name for the UniFi SDN controller and select the appropriate Country and Time Zone information. When you are finished, tap Next.

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