Toyota Rav 4 4WD 2012 Owner's Manual

If your name or address has changed

or you purchased your Toyota as a

used vehicle, please complete and

mail the attached card, even if your

warranty coverage has expired. This

will enable Toyota to contact you with

important product or safety updates

concerning your vehicle. If the card

is no longer attached, please call the

Toyota Customer Experience Center

at [phone].

www.toyota.com

RAV4

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This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc.

Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers.

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Street address or P.O. Box Apt. or suite number

Company name

Alternate phone number

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Vehicle Identification Number (required to process change)

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OWNER INFORMATION CHANGE FORM

Effective date of

this information

Mo. Day Year

2012

WARRANTY &

MAINTENANCE GUIDE

//

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Check here if

address below

is for company

EVV

Printed in U.S.A. 11/11

11-TCS-04877

00505-12WMG-RAV4

CUSTOMER LOYALTY WC13

TOYOTA MOTOR SALES USA INC

PO BOX 2991

TORRANCE CA 90509-9809

Welcome to the Toyota Family

2012 (RAV) 2012 (RAV)

hank you for purchasing a Toyota
vehicle. We know you have many

options when considering which

T

vehicle to buy, and we appreciate your
decision to select Toyota.

We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda­tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in.

For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,

www.toyota.com.

We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!

1

Table of Contents

WARRANTY INFORMATION

Introduction

Satisfaction Down the Road 4

The Immobilizer Key 5

Transportation Assistance 7

If You Need Assistance 8

Warranty Coverage at a Glance 10

Your Warranties in Detail

General Warranty Provisions 11

New Vehicle Limited Warranty 12

Federal Emission Control Warranty 16

California Emission Control Warranty 22

Tire Limited Warranty 28

Your Responsibilities

Operation and Maintenance 29

Obtaining Warranty Service 31

2

Table of Contents

MAINTENANCE INFORMATION

Introduction

The Importance of Scheduled Maintenance 32

Maintaining Your Warranty 33

Maintenance Log

Using the Maintenance Log Charts 34

Maintenance Log 36

Explanation of Maintenance Items 52

Vehicle Identification 55

3

Satisfaction Down the Road

t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your

A

life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.

Our excellent warranty coverage is

WARRANTY

evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.

To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.

Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.

Pages 5–31 of this booklet describe
the terms of Toyota warranty coverage
as well as general owner
responsibilities. The scheduled
maintenance section describes your
vehicle’s maintenance requirements. Be
sure to review this information
carefully, since proper maintenance is
required to ensure that warranty
coverage remains intact.

All information in this booklet is the latest
available at the time of publication and,
with the exception of the emission control
warranties, is subject to change without
notice.

To provide you with added protection
against unexpected service costs, we offer
Toyota Extra Care vehicle service
agreements and Toyota Auto Care pre-paid
maintenance programs. Both offer plans to
meet a wide variety of needs. Your
dealership can help you select the plan
that’s best for you.

4

Introduction

THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY

This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.

The Immobilizer Key

SECURITY

For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.

WARRANTY

Introduction

5

The Immobilizer Key

REPLACING THE KEY

Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.

To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked

WARRANTY

inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available, a
Toyota dealer or certain registered
locksmiths can obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if all
registered master keys have been lost. If a
Toyota dealer is not available, please refer
to www.aloa.org to find a
bonded/registered locksmith who performs
high security key service.

KEEPING THE KEY SAFE

Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.

If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.

6

Introduction

Transportation Assistance

e realize that your confidence in
the quality and reliability of our

W

your decision to buy a Toyota. We also
know how disruptive the loss of
transportation can be to your daily routine.
That’s why we’re pleased to offer you the
benefits of our Transportation Assistance
Policy.

Under this policy, you are eligible for
transportation assistance if your Toyota
must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:

• The warranty repairs will take longer

• The warrantable condition requires

• The parts needed for the warranty

products was a key factor in

than one day to complete.

extensive diagnosis.

repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.

The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.

The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2012 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.

For further details, please consult your
Toyota dealer.

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Introduction

7

If You Need Assistance

oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete

B

satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:

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Step 1

Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.

Step 2

If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at

[phone].

Please have the following information
ready when you call:

• Your Toyota’s vehicle identification

number (located on the driver’s side
corner of the dashboard, under the
window)

• Current mileage on your vehicle

• Name of your Toyota dealership

A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.

Step 3

If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the

Warranty Rights Notification

(found in your glove box) and mail it to:

National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046

If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at [phone].
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.

Owner’s

booklet

8

Introduction

If You Need Assistance

California residents: Toyota offers you

assistance through an arbitration program
called the California Dispute Settlement
Program (CDSP). A brochure about the
program is found in your glove box. For
additional information, call the Toyota
Customer Experience Center at (800)
331-4331. You may also contact the CDSP
directly at [phone]. Failure to use
the CDSP may affect your rights and
remedies under California’s “Lemon Laws.”

Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or CDSP
before seeking remedies under the
“Lemon Laws” of your state. Please
check the appropriate page of the

Owner’s Warranty Rights Notification

booklet for the requirements applicable
to your state.

This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at [phone].

WARRANTY

Introduction

9

Warranty Coverage at a Glance

WARRANTY

10

Introduction

General Warranty Provisions

Who Is the Warrantor

The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), 19001 South Western Avenue,
Torrance, California 90509-2991, a
California corporation.

Which Vehicles Are Covered

These warranties apply to all 2012 model
year RAV4 vehicles distributed by Toyota
that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at no
cost to subsequent vehicle owners.

Multiple Warranty Conditions

This booklet contains warranty terms and
conditions that may vary depending on the
part covered. A warranty for specific parts
or systems, such as the Powertrain
Warranty or Emission Performance
Warranty, is governed by the coverage set
forth in that warranty as well as the
General Warranty Provisions.

When Warranty Begins

The warranty period begins on the
vehicle’s in-service date, which is the first
date the vehicle is either delivered to an
ultimate purchaser, leased, or used as a
company car or demonstrator.

Repairs Made at No Charge

Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.

Parts Replacement

Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.

Limitations

The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.

Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow

restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.

Your Rights Under State Law

These warranties give you specific legal
rights. You may also have other rights that
vary from state to state.

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Your Warranties in Detail

11

New Vehicle Limited Warranty

WHAT IS COVERED AND
HOW LONG

Basic Warranty

This warranty covers repairs and
adjustments needed to correct defects in
materials or workmanship of any part
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 13-14.

WARRANTY

Coverage is for 36 months or
36,000 miles, whichever occurs first, with
the exception of wheel alignment and
wheel balancing, which are covered for
12 months or 20,000 miles, whichever
occurs first.

Transmission and Transaxle

Case and all internal parts, torque
converter, clutch cover, transmission
mounts, transfer case and all internal
parts, engine control computer, seals and
gaskets.

Front-Wheel-Drive System

Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals and
gaskets.

Rear-Wheel-Drive System

Powertrain Warranty

This warranty covers repairs needed to
correct defects in materials or
workmanship of any component listed
below and in the next column and
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 13-14.

Coverage is for 60 months or
60,000 miles, whichever occurs first.

Engine

Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, flywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal
parts, supercharger housing and all
internal parts, engine control computer,
water pump, fuel pump, seals and gaskets.

Axle housing and all internal parts,
propeller shafts, U-joints, axle shafts, drive
shafts, bearings, supports, seals and
gaskets.

Restraint Systems Warranty

This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 13-14.

Coverage is for 60 months or
60,000 miles, whichever occurs first.

For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.

12

Your Warranties in Detail

New Vehicle Limited Warranty

Corrosion Perforation Warranty

This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 13-14.

Coverage is for 60 months, regardless of
mileage.

For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in the

Towing

When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.

Owner’s Manual.

WHAT IS NOT COVERED

This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:

• Fire, accidents or theft

• Abuse or negligence

• Misuse — for example, racing or

overloading

• Improper repairs

• Alteration or tampering, including

installation of non-Genuine Toyota
Accessories

• Lack of or improper maintenance,

including use of fluids other than
those specified in the

• Installation of non-Genuine Toyota

Parts

• Airborne chemicals, tree sap, road

debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions

• Water contamination

This warranty also does not cover the
following:

Owner’s Manual

WARRANTY

Tires

Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 28.

Normal Wear and Tear

Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.

Your Warranties in Detail

13

New Vehicle Limited Warranty

Maintenance Expense

Normal maintenance services such as:

• Engine tune-ups

• Replacement of fluids and filters

• Lubrication

• Cleaning and polishing

• Replacement of spark plugs and fuses

WARRANTY

• Replacement of worn wiper blades,

brake pads/linings and clutch linings

Vehicles With Altered Odometer

Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.

Salvage or Total-Loss Vehicles

Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply
to the emission control warranties.

Incidental Damages

Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.

Disclaimer of Extra Expenses and
Damages

The performance of necessary repairs
and adjustments is the exclusive
remedy under this warranty or any
implied warranty. Toyota does not
authorize any person to create for it
any other obligation or liability in
connection with this vehicle. Toyota
shall not be liable for incidental or
consequential damages resulting from
breach of this written warranty or any
implied warranty. Any implied warranty
of merchantability or fitness for a
particular purpose is limited to the
duration of this written warranty,
except in states where this limitation is
not allowed.

14

Your Warranties in Detail

New Vehicle Limited Warranty

DISPUTE RESOLUTION

If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on pages 8-9. Please note that you must
use the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the

Notification

box) for the requirements applicable to
your state.

Owner’s Warranty Rights

booklet (located in your glove

WARRANTY

Your Warranties in Detail

15

Federal Emission Control Warranty

WHAT IS COVERED AND
HOW LONG

Emission Defect Warranty

Toyota warrants that your vehicle:

• Was designed, built and equipped to

conform at the time of sale with
applicable federal emissions
standards.

• Is free from defects in materials and

WARRANTY

workmanship that may cause the
vehicle to fail to meet these standards.

Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. However,
under the terms of the Basic Warranty,
Toyota provides coverage of three years or
36,000 miles, whichever occurs first.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 17–18 have coverage of
eight years or 80,000 miles, whichever
occurs first.

Emission Performance Warranty

Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.

Under the terms of the Emission
Performance Warranty and federal
regulations, Toyota will make all necessary
repairs if both of the following occur:

• Your vehicle fails to meet applicable

emissions standards as determined by
an EPA-approved emissions test.

• This failure results or will result in

some penalty to you — such as a fine
or denial of the right to use your
vehicle — under local, state or federal
law.

This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 17–18 have coverage of
eight years or 80,000 miles, whichever
occurs first.

16

Your Warranties in Detail