TANDBERG FieldView Administrator's Manual

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TANDBERG FieldView™ delivers the most innovative solution in mobile video collaboration.

Featuring integrated wireless LAN, high resolution video and audio and the ability to collaborate via instant on-screen annotation— it’s the next best thing to having your experts on the scene.

Its ability to access small spaces enables productivity in areas previously inaccessible by video, allowing organizations to address and resolve issues instantly.

Recording capabilities enable device and PC users to archive material for a later date or collaborate over previously recorded material.

FieldView

Administrator

Guide

D14098.02 June 2008 Software version 3.1

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The TANDBERG FieldView Device and the software contained in and used with the TANDBERG FieldView Device is subject to the following notices:

Patents Notice: United States Patent # 7,221,386, together with additional patents pending in Canada, the United States and other countries, all of which are in the name of LibreStream Technologies Inc.

TANDBERG is a registered trademark of Tandberg ASA. All other trademarks are the property of their respective owners.

About this document: All rights reserved. This document contains information that is proprietary to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG. Nationally and internationally recognized trademarks and trade names are the property of their respective holders and are hereby acknowledged.

Contact information:

TANDBERG Philip Pedersens vei 20, 1366 Lysaker, Norway Telephone: +47 67 125 125 Fax: +47 67 125 234 Video: +47 67 126 126 E-mail: tandberg@tandberg.com

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TANDBERG FieldView Administrator Guide

Table of Contents

1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

FieldView Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Overview of the TANDBERG FieldView Device . . . . . . . . . . . . . . . . . . . . . . .2

Overview of the TANDBERG FieldView Application . . . . . . . . . . . . . . . . . . . .3

Overview of the FMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Overview of the FES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

2. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

TANDBERG FieldView Device Installation . . . . . . . . . . . . . . . . . . . . . . . . . .4

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Battery Speciﬁcations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

External Power Adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

TANDBERG FieldView Device Input/Output Interfaces . . . . . . . . . . . . . . . . . 5

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

TANDBERG FieldView Application Installation . . . . . . . . . . . . . . . . . . . . . . .7

First Steps Before Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Installing the TANDBERG FieldView Application Software . . . . . . . . . . . . . . .8

Coexistence with Security Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Removing the TANDBERG FieldView Application Software . . . . . . . . . . . . . .9

Infrastructure Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3. FieldView Network Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Network Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

FieldView Network Protocols and Port Usage . . . . . . . . . . . . . . . . . . . . . . 10

Wireless Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Perspective—Is all this really necessary? . . . . . . . . . . . . . . . . . . . . . . . . . 11

The Importance of Proper Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . 12

Special Needs for Voice and Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Radio Frequency Channel Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Wireless Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Effect of Topography on Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Signal to Noise Ratio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Other Factors Affecting Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Wireless Coverage of Large Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Improving Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Site Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Wireless Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Firewalls and Network Address Translation . . . . . . . . . . . . . . . . . . . . . . . . 16

4. TANDBERG FieldView Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Conﬁguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Quick Setup for Basic Wireless Operation . . . . . . . . . . . . . . . . . . . . . . . . 17

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Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Conﬁguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Conﬁguration Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accessing the Conﬁguration Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accepting and Canceling Conﬁguration Changes . . . . . . . . . . . . . . . . . . . . 20

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

General>Device Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

General>Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

General>Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Display>General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Display>Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Video>Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Video>Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Audio>General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Audio>Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call Control>General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call Control>SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call Control>SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Network>Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

CF8385PN1 – Wireless Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Wireless Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Advanced Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

CF8385PN1—IP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Network>Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Network>SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Security>Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Security>Certiﬁcates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Security>Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Time>Time/Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Time>Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Information>Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Information>Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Maintenance>Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Maintenance>Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Maintenance>Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Maintenance>Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Recommendations and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5. TANDBERG FieldView Application Conﬁguration . . . . . . . . . . . . . .34

Preferences Conﬁguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connections Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Call Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

File Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

6. Media Conﬁguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Built-in Media Conﬁgurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

About Media Conﬁguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Understanding the Media Conﬁguration Parameters . . . . . . . . . . . . . . . . . 40

Device Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Bit Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Video Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Frame Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

MPEG-4 Frame Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

MPEG-4 Visual and Temporal Artifacts . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

MPEG-4 Group Of Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Guidelines for Using Media Conﬁgurations . . . . . . . . . . . . . . . . . . . . . . . . 42

Exporting Media Conﬁguration Parameters . . . . . . . . . . . . . . . . . . . . . . . . 43

7. User and Contact Management and Distribution . . . . . . . . . . . . . .44

Users and Contacts Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Creating User and Contact Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Copying Registration File to TANDBERG FieldView Device . . . . . . . . . . . . . 46

8. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

TANDBERG FieldView Device Software Updates . . . . . . . . . . . . . . . . . . . . 47

TANDBERG FieldView Application Updates . . . . . . . . . . . . . . . . . . . . . . . . 48

Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Battery Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Improving Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

SD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

SD Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Preventative Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

General Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Viewﬁnder/Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Optics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Ergonomic Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

9. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Reset TANDBERG FieldView Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Soft reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Hard Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

PC Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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Firewall and Anti-Spyware Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Checking wireless signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Wireless Bar graph on Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Network Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Stream Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Wireless Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Recommended diagnostic tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

TANDBERG FieldView Device and TANDBERG FieldView Application

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

TANDBERG FieldView Device Troubleshooting . . . . . . . . . . . . . . . . . . . . . . 55

TANDBERG FieldView Application Troubleshooting . . . . . . . . . . . . . . . . . . . 65

Appendix A TANDBERG FieldView Device Technical Speciﬁcations . .67

System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Optical Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Video Standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

User Interface & Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Collaboration Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Audio Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Audio Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

PC Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

External Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Appendix B Supported Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . .71

802.11 Wireless Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Secure Digital (SD) Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Firewall Traversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Appendix C SIP Conﬁguration Example . . . . . . . . . . . . . . . . . . . . . . .72

SIP Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Setup the TANDBERG FieldView Device . . . . . . . . . . . . . . . . . . . . . . . . . 72

Try to Register the TANDBERG FieldView Device . . . . . . . . . . . . . . . . . . . . 73

Setup the FieldView Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Try to Register the TANDBERG FieldView Application . . . . . . . . . . . . . . . . . 73

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Calling from TANDBERG FieldView Device to Application . . . . . . . . . . . . . . 73

Calling from TANDBERG FieldView Application to Device . . . . . . . . . . . . . . 74

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

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1. Introduction

The system provides mobile real-time video conferencing for locations that are usually not accessible with standard video conferencing equipment. This

includes locations such as test labs, health care facilities, factory ﬂoors, service

departments, remote suppliers, inspection areas, customer facilities, and other remote work team locations.

This manual describes the setup and conﬁguration of the Mobile Video

Collaboration System (FieldView). An Operator at a remote site uses the TANDBERG FieldView Device to communicate with a FieldView Application (TANDBERG FieldView Application) user over a network. The TANDBERG FieldView Device allows both the Operator and the Client Application user to:

Converse just as they would on a cellular telephone.• View and listen to streaming audio/visual output in real time. • Capture and save snapshot images.• Share snapshot images between the TANDBERG FieldView Application and •

TANDBERG FieldView Device. Record and play back video.• Adjust the controls on the TANDBERG FieldView Device (e.g., zoom, focus, •

lighting, etc.). Draw on the video image.•

The TANDBERG FieldView Device allows technical experts and remote operators to jointly view, consult, diagnose and resolve issues by sending high-resolution video, sound, and still images through streaming multimedia from the TANDBERG FieldView Device on the scene to a TANDBERG FieldView Application on a PC workstation. The TANDBERG FieldView Device can also stream video to a SIP-capable video conferencing system.

About This Guide

This guide describes how to setup and conﬁgure the FieldView. For information

on TANDBERG FieldView Device operation, please see the TANDBERG FieldView Device User Manual. For information on the TANDBERG FieldView Application software client application, see the TANDBERG FieldView Application User Manual.

FieldView Architecture

The FieldView architecture consists of:

• The FieldView Device (TANDBERG FieldView

Device). This manual speciﬁcally refers to the

TANDBERG FieldView Device model.

The FieldView Application installed on a Microsoft •

Windows-based workstation.

Network infrastructure•

•

Wireless equipment such as access points (AP)

•

Wired equipment (e.g. network switches)

Figure 1-1 Mobile Video Collaboration System (FieldView)

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Optional:•

•

FieldView Management Suite (FMS)

•

FieldView Enterprise Suite (FES)

•

NAT/Firewall traversal equipment

•

Session Initiation Protocol (SIP) Proxy/Registrar

Accessories, including:•

•

External power adaptor

•

External battery charger

•

Additional batteries

Overview of the TANDBERG FieldView Device

The TANDBERG FieldView Device provides a mobile videoconferencing platform. High quality video and audio from a remote site can instantly be shared with a user in another location. The TANDBERG FieldView Device is a small, handheld device that can be operated over a wireless network for maximum mobility. The following illustrations provide an overview of the features.

1 – Streaming on/off 2 – Still image capture 3 – LED indicators 4 - Microphone 5 – Streaming indicator (red =

streaming/recording on)

6 – Light 7 – Camera lens 8 – SD memory card slot 9 – External power connector 10 – Headset connector

11 – Audio line in (plug in

external audio source)

12 – S-Video 13 – USB host interface 14 – Ethernet port 15 – Stylus

16 – Viewﬁnder

17 – Send button 18 – End button

19 – Zoom/Manual focus controls 20 – Navigation pad 21 – Speaker 22 - Focus button 23 – Display mode button 24 – Recording On/Off 25 – Power 26 – Tripod mount 27 – Battery door 28 – Battery lock

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Overview of the TANDBERG FieldView Application

The TANDBERG FieldView Application forms the communication partner for the TANDBERG FieldView Device. Operating on a standard Microsoft Windows workstation, the TANDBERG FieldView Application allows users to collaborate with, monitor, and control the TANDBERG FieldView Device.

Note: This document uses the terms PC, laptop, and workstation

interchangeably to refer to a Windows® based personal computer. For additional information on the TANDBERG FieldView Application,

please see the TANDBERG FieldView Application User Manual.

TANDBERG FieldView Application Call Window

Overview of the FMS

The FMS is an application that assists the administrator with the maintenance of the FieldView. It permits centralized monitoring of endpoint status as well as

providing a method to deploy common conﬁgurations, contact lists and remote

software updates. For more information on the FMS, consult the FieldView Management Suite User Manual.

Overview of the FES

The FieldView Enterprise Suite provides a cost-effective licensing model for the deployment of a large number of TANDBERG FieldView Application clients. It permits users within an enterprise to share from a pool of available calling licenses. For more information on the FES, consult the FieldView Enterprise Suite User Guide.

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2. Installation

TANDBERG FieldView Device Installation

Power

The TANDBERG FieldView Device can be powered from an internal replaceable battery or from AC power via an external power adaptor.

Battery Speciﬁcations

Part Number: 100229 Type: Lithium-Ion Voltage: 7.2 VDC Capacity: 2400 mAh

CAUTION

Risk of explosion if battery is replaced with an incorrect type.

Warnings

Do not remove the battery while the TANDBERG FieldView Device is •

operational as this may damage the TANDBERG FieldView Device. The TANDBERG FieldView Device will attempt to shut down immediately if it detects that the battery door has been opened.

Replace battery only with the same type as recommended by the •

manufacturer.

Dispose of used batteries according to the manufacturer’s product •

documentation and local disposal requirements.

Use only TANDBERG-supplied batteries with the TANDBERG FieldView •

Device. Use of other types may increase the risk of ﬁre or explosion or

damage to the equipment.

Do not store the battery in places where metallic objects may come in •

contact with the battery terminals (e.g. in a pocket with keys, in a drawer with paper clips, etc.). The resulting short-circuit can cause extremely high

temperatures that may damage the battery and cause burns or ﬁres.

Do not attempt to disassemble the battery. The battery poses a burn hazard •

if handled improperly.

Immediately dispose of a damaged or leaking battery.• Do not store or leave the TANDBERG FieldView Device or TANDBERG •

FieldView Device battery near a heat source (e.g. radiator, stove, heater, automobile dashboard, etc.) as the battery may explode or ignite.

Battery Disposal

The TANDBERG FieldView Device uses a Lithium-Ion battery which must be •

disposed of properly.

The battery must not be disposed with household or ofﬁce waste.• Do not dispose of the battery in a ﬁre as the battery may explode.•

Contact your local waste disposal agency for the address of the nearest •

battery disposal location.

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External Power Adaptor

The TANDBERG FieldView Device External Power Adaptor permits long term operation without replacing batteries and will charge the battery that is installed in the TANDBERG FieldView Device.

Input: 100–240 VAC @ 50/60 Hz (0.6A) Output: +12 VDC @ 1.5A

Notes:

The TANDBERG FieldView Device requires that a battery be installed at •

all times when operating even if external power is available. This ensures

that the TANDBERG FieldView Device can safely shut down its internal ﬁle

system in the event of an unexpected loss of external power.

Software updates require external power to be applied to prevent potential •

problems caused by discharged batteries.

TANDBERG FieldView Device Input/Output Interfaces

The TANDBERG FieldView Device features the following external interfaces:

Headset Connector• External S-Video Connector• External Audio Input Connector• Ethernet Connector• Wireless Local Area Network (WLAN) • SD slot• Universal Serial Bus (USB) Host Connector• Cradle contacts•

More information on these connectors and interfaces is provided in the following sections.

Headset Connector. The headset connector accepts a standard 3.5 mm 3-wire headset plug.

S-Video Connector. A standard S-Video connector to connect to the video source. Users can select either the internal video camera or an external video

source from an TANDBERG FieldView Device conﬁguration screen.

External Audio Input Connector. The external audio input accepts a linelevel audio signal on a standard 2.5 mm plug. It can be used to provide subject audio that will be synchronized and then streamed and/or recorded with the video.

The audio level from a non-ampliﬁed microphone is too low to connect directly to the audio input. Use an external microphone pre-ampliﬁer to increase the

level to the required nominal 1 Vrms level. Ethernet Interface. The 10/100Base-T network interface accepts a standard

RJ-45 Ethernet plug. The interface autosenses speed and duplex. The TANDBERG FieldView Device is a Terminal device and must be connected to a hub or switch.

Wireless Network Interface. The TANDBERG FieldView Device contains an integrated IEEE 802.11b/g wireless network interface. The interface has the

following technical speciﬁcations:

Frequency band

B Mode: 2.400 – 2.497 GHz (Ch 1 – 14) G Mode: 2.400 – 2.4836 GHz (Ch 1 – 13)

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Channel Spacing

B/G Mode: 5MHz

Modulation

B Mode: DSSS with DBPSK, DQPSK, and CCK G Mode: OFDM with BPSK, QPSK, QAM, and 64 QAM, DSSS with

DBPSK, DQPSK, and CCK

Radio Power

B Mode: 13±1 dBm at 1, 2, 5.5, and 11 Mbps G Mode: 12.5±1.5 dBm at 6, 9, 12, 18, 24, 36, 48 and 54 Mbps

Radio Sensitivity

G Mode: –82 dBm at 6 Mbps –81 dBm at 9 Mbps –79 dBm at 12 Mbps –77 dBm at 18 Mbps –74 dBm at 24 Mbps –70 dBm at 36 Mbps –66 dBm at 48 Mbps –65 dBm at 54 Mbps B Mode: –89 dBm at 1 Mbps –86 dBm at 2 Mbps –85 dBm at 5.5 Mbps –82 dBm at 11 Mbps

TANDBERG FieldView Administrator Guide

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Secure Digital (SD) Slot. The SD slot holds an SD card that is used for

storing recordings, as well as performing conﬁguration and software updates.

SD memory cards used with the TANDBERG FieldView Device must provide

sufﬁcient performance in order to record audio/video streams. Suitable SD

cards are typically labeled as High Performance or High Speed but must meet

the following performance speciﬁcations:

Minimum write speed ! 9.0 MB/sec• Minimum read speed ! 10.0 MB/sec•

Notes:

The SanDisk Ultra-II series of SD and SDHC cards have been tested with the •

TANDBERG FieldView Device and are recommended, although other brands

that meet the technical performance speciﬁcations should also be acceptable.

SD cards should be formatted using the TANDBERG FieldView Device. •

See the section SD Format. Cards formatted using other programs (e.g. Windows XP format, etc.) may provide degraded performance.

Universal Serial Bus (USB) Host. A USB host interface is provided for future growth.

Cradle Contacts. The contacts on the bottom of the TANDBERG FieldView Device are provided for future growth to support a docking cradle.

TANDBERG FieldView Administrator Guide

Accessories

External Battery Charger. The external battery charger charges and

conditions TANDBERG FieldView Device batteries. Please refer to the TANDBERG FieldView Device External Charger User Manual for operating

instructions and speciﬁcations.

Lens Accessories. The TANDBERG FieldView Device lens provides a standard

30.5 mm threaded connector for the addition of lens ﬁlters or other optical

accessories. Use care when adding a lens accessory to avoid stripping the threads. Do not over tighten.

TANDBERG FieldView Application Installation

The TANDBERG FieldView Application software is meant to be installed on a workstation (PC) with the following minimum requirements:

Operating System: Microsoft Windows Vista, Windows XP (Service Pack 2 or

later), or Windows 2000 (Service Pack 4 or later)

Processor speed: 1 GHz (1.5 GHz recommended) Disk space: Up to 120 MB required if Microsoft DirectX, Microsoft .NET

Framework and Visual C++ runtime components are not already installed

Network: A wired 10/100 Ethernet port is recommended. Some

wireless network adapters may not be optimized for voice and video operation.

Video card: DirectX v9.0c compatible video graphics card Audio support: For voice and audio support, the host computer must have

a microphone and speakers and/or headset and/or USB speakerphone

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First Steps Before Installation

We recommend that the manufacturer’s latest audio, video, and networking drivers be installed on the host workstation before installing the TANDBERG FieldView Application software. Refer to the workstation documentation for information on how to locate and install the necessary drivers.

Installing the TANDBERG FieldView Application Software

Note: Installation of the Enterprise version of the TANDBERG FieldView Application

software using the FieldView Enterprise Suite is similar to the following but utilizes a customized network or CD-based setup program. Consult the FieldView Enterprise Suite User Manual for more information.

To install the software:

Sign into the PC as an administrator (either administrator or as a user that is a 1. member of the administrators group).

If you have previously installed the TANDBERG FieldView Application and it 2. is currently running, quit the TANDBERG FieldView Application. Also, if the

TANDBERG FieldView Application icon in the Windows Notiﬁcation Area (next to

the clock) is present, right-click on the icon and select Exit. Insert the CD into the computer. The installation process should start on its own. If 3.

it does not:

Click the a. Start button on your Windows desktop, and select Run... to open the Run dialog box.

Type b. D:\FA\setup.exe and click OK to start the installation. Use a drive letter that matches your CD drive.

Note: always execute setup.exe rather than the .msi ﬁle or the installation

may be incomplete.

Follow the installation prompts. The installation puts icons on your desktop for the 4. TANDBERG FieldView Application and Image Annotator applications and an option into your Start > All Programs menu.

Depending on what has previously been installed on your computer, ﬁrst time setup

may prompt you to install a number of utilities, such as the Microsoft .NET Framework and Microsoft DirectX. Follow the prompts as they appear and re-start the computer as required.

Coexistence with Security Software

In some cases, resident security programs (e.g. ﬁrewall and anti-spyware applications

such as antivirus and worm protection) may block operation or communication functions of the TANDBERG FieldView Application. This usually results in either an inability to establish a connection or a warning from the security software asking if the

speciﬁed program (the TANDBERG FieldView Application) should be allowed to access

the network or other resources.

In general, you should conﬁgure these security applications to allow TANDBERG

FieldView Application communications.

Important: Denying access may prevent proper operation of the TANDBERG

FieldView Application.

Note that some enterprise Virtual Private Network (VPN) clients include a ﬁrewall that may need to be conﬁgured to allow TANDBERG FieldView Application

communications. See Firewall and Anti-Spyware Blocking for a list of speciﬁc information relating to

security software conﬁguration.

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Removing the TANDBERG FieldView Application Software

To remove the software:

Sign into the PC as an administrator (either administrator or as a user that 1. is a member of the administrators group).

Quit the TANDBERG FieldView Application if it is running. Also, if the 2.

TANDBERG FieldView Application icon in the Windows Notiﬁcation Area

(next to the clock) is present, right-click on the icon and select Exit. Select 3. Start > Control Panel > Add or Remove Programs. From the list of currently installed programs, select the TANDBERG 4.

FieldView Application item and click Change/Remove. Follow the on screen instructions.5.

Note: The following information will be preserved:

Software license key• Recordings• Images•

Infrastructure Installation

Installation instructions for infrastructure equipment such as wireless access points, network equipment, SIP proxy servers, etc. is beyond the scope of this document. Please consult the appropriate documentation and vendor support for the necessary information.

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3. FieldView Network Architecture

Network Overview

The FieldView supports both wired and wireless network operation. Typically, the TANDBERG FieldView Application will be operated on a workstation that is connected to a wired network while the TANDBERG FieldView Device will operate wirelessly; however, any combination of wired and wireless is allowed.

This section provides networking information relevant to the FieldView. In particular, the section Wireless Networking provides background information that is important to optimize performance in a wireless environment.

FieldView Network Protocols and Port Usage

Table 3-1 summarizes the network protocols and ports used by the FieldView.

Category Protocol Port(s) Notes Detail

SIP

TCP

Random

Signaling

SIP

TCP Random

Signaling

Voice RTP 6004–6200

Video RTP 6000/6001

Subject

RTP 6002/6003

Audio

Data RTP

Device OS 2.34 (and lower) used random ports. PC Application 2.5.1 (and lower) used random ports.

The ports listed in the range 6000-6200 are the ﬁrst choice when a call is established. If a requested port is in use on the PC,

6006

Used for calls that do not use a SIP proxy server

SIP proxy server based calls

Two-way voice PC/Device sends RTP/

2,6

Status, control, data, etc.

2,3

PC/Device sends SIP/TCP pkts out with SRC=x and DST=5060

UDP pkts out with SRC=6004-6200 and DST=x

PC/Device sends RTP/ UDP pkts out with SRC=6000-6001 and DST=x

PC/Device sends RTP/ UDP pkts out with SRC=6002-6003 and DST=x

PC/Device sends RTP/UDP pkts out with SRC=6006 and DST=x

PC/Device receives SIP/TCP pkts with SRC=5060 and DST=x

PC/Device receives RTP/ UDP pkts with SRC=x and DST=6004-6200

PC/Device receives RTP/ UDP pkts with SRC=x and DST=6000-6001

PC/Device receives RTP/ UDP pkts with SRC=x and DST=6002-6003

PC/Device receives RTP/ UDP pkts with SRC=x and DST=6006

the port number will increment (to a limit of 6200) until an available port is located. The Device will not have conﬂicts and will

use the ports shown.

‘x’ is a random port determined during SIP negotiation.

Device OS 2.xx used UDP. PC Application 2.x.x used UDP.

Optionally conﬁgurable as UDP.

Device OS 3.76 (and lower) used port 8888. PC Application 3.1.2 (and lower) used port 8888.

DST port is 5060, or 5061 if TLS is enabled.

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Wireless Networking

Wireless technology allows the TANDBERG FieldView Device to be used

in places where accessibility would otherwise be difﬁcult. The TANDBERG

FieldView Device has been optimized for reliable, high quality streaming media within a wireless environment. This allows the TANDBERG FieldView Device to remain connected in a streaming session while roaming between access points over a wide coverage area.

Wireless connectivity on the TANDBERG FieldView Device is provided by an IEEE 802.11b/g Wireless Local Area Network (WLAN) interface. The WLAN interface is capable of up to 54 Mbps throughput when operated on an 802.11g network and 11 Mbps when operated on an 802.11b network.

Notes:

This section assumes that the reader is familiar with wireless networking •

fundamentals.

This section provides general information about 802.11 wireless networks •

as used with the FieldView. For speciﬁc information (installation, conﬁguration, etc.) consult your vendor’s documentation.

Wireless conﬁguration and optimization for the workstation (e.g. a laptop •

computer) that is used to host the TANDBERG FieldView Application is beyond the scope of this document. Consult the appropriate documentation and support channels for the workstation.

This discussion relates to the operation of the TANDBERG FieldView Device •

in a wireless mode. Similar considerations exist for operation of a wireless workstation that acts as host for the TANDBERG FieldView Application. Many of the topics covered in this section are relevant for the workstation as well as the TANDBERG FieldView Device; however the performance and characteristics of wireless networking equipment vary widely. For best results, the workstation should be connected to a wired network connection whenever practical.

Although using a wired network connection with the workstation is strongly •

recommended, some wireless workstations will function adequately as long

as sufﬁcient signal quality is available and roaming of the workstation is not

required.

Overview

It is beyond the scope of this document to completely cover all aspects of wireless networking. However, the following sections provide an overview of some of the key concepts that relate to the use of voice and video over a wireless network including the following topics:

Radio Frequency (RF) channel selection• Interference• Coverage• Roaming• Site survey•

Perspective—Is all this really necessary?

The guidelines in the following sections assure the best possible performance and quality. However, not every organization will have the means or desire to ensure that all of the recommended steps are taken. In many cases, a less rigorous approach may allow acceptable performance as long as the limitations are understood.

A simple setup (such as connecting to existing infrastructure as-is) will

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often work acceptably if 100% coverage in not mandatory, roaming is not required, and the wireless network is lightly used. Since good signal quality is a requirement for good performance, ensuring close proximity to the access point may overcome limitations caused by violations of the guidelines in this document. As the demand for quality, coverage and availability increase, the measures discussed in the following sections should be considered.

If the quality is unacceptable, consider using wired connectivity or making improvements to the wireless infrastructure.

TANDBERG FieldView Administrator Guide

The Importance of Proper Infrastructure

When implementing a wireless network for voice and video, it is important to understand the capabilities and limitations that are present in this technology. The demands of video can be supported; however the infrastructure must be carefully planned and implemented to achieve the desired performance.

Wireless networks are widely used today, and although they may provide

acceptable performance to users running business transactions or surﬁng

the web, they may not be adequate for streaming real time media. Voice and video represent a continuous data stream and can exhibit noticeable visual or audible artifacts with losses or delays in data delivery. Guaranteeing low

loss and delay is difﬁcult given that the basis of WLAN is radio, a medium

inherently susceptible to effects such as dropout, fade, and interference. But wireless technology has evolved to make it robust and able to support reliable communications at rates of up to 54 Mbps, with even faster rates under development.

To realize the full promise of this technology it must be used within the limits it was designed for, especially if the payload is voice and video. By following guidelines aimed at improving and optimizing the radio environment, you can maximize range and performance, and achieve the best possible use of the wireless infrastructure.

Special Needs for Voice and Video

Real-time media such as video and particularly voice place more stringent requirements on the network than conventional data transactions such as

copying ﬁles, web browsing, downloading ﬁles, etc. In the case of a wireless network, this is particularly important because improper conﬁguration can lead

to unacceptable performance. Data protocols are typically fault tolerant. Lost data packets can be recovered

by higher level protocols such as TCP/IP that ensure that every packet is accounted for. Missing packets are resent. Time is not overly critical and so recovering missing data can occur in the background without the user noticing.

For example, time to download a ﬁle may take a few seconds longer than it

would in a case where the network is not suffering from packet loss. Conversely, voice and video require real-time delivery. For a real-time media

stream, a late packet is the same as a lost packet. Retry can be used to recover from lost packets but if the time to do so exceeds tens of milliseconds then the latency in the voice and video becomes unacceptable to the user.

This is especially signiﬁcant on wireless networks because, unlike most

wired networks where a lost packet is an unusual event, lost packets are expected. (Studies show that packet error rates of 5 to 15% are common.) Minimizing error rate is crucial in order to achieve the best possible streaming performance.

Fig. 3-1 802.11 b/g Channel Separation (North America).

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Radio Frequency Channel Selection

The 802.11b/g wireless interface operates in the unlicensed 2.4 GHz frequency spectrum. Up to 14 channels are allocated within this spectrum. The number of channels varies with the region (e.g. 11 channels in North America, 13 channels in most of Europe, etc.)

Unfortunately, not all of the channels can be used at a single geographic location because, while each channel consumes over 22 MHz of bandwidth, the channels are only separated by 5 MHz. This channel overlap is illustrated in Fig. 3-1.

Overlapping channels cause interference resulting in degradation of quality and throughput. As shown in the diagram, channels must be separated by a

minimum of ﬁve channels to ensure interference does not occur. This limits the

maximum number of channels that can be used in close proximity to three. In North America, the only option for more than two non-overlapping channels

is to choose channels 1, 6, and 11. In other regions of the world, the additional available channels allow other choices but the three channel limit still exists.

Notes:

Further complicating channel selection is the possibility that a neighboring •

site may use one or more channels that conﬂict with the channels in use at

a given location.

Existing infrastructure at some sites violate channel overlap rules without •

realizing it. The network may appear to work ﬁne with data but won’t be sufﬁcient for real-time media. Network monitoring may show:

•

Degraded signal quality resulting in lower transmission rates.

•

Packet errors resulting in frequent 802.11 retries.

•

Data operations tend to occur in bursts which lower the likelihood for collisions when compared to voice and video which require a continuous and regular packet stream.

Robust high level protocols such as TCP/IP mask overlap problems •

because lost packets are automatically recovered. Although performance

degradation occurs, it may not be readily apparent for ﬁle transfers,

downloads, etc. because the operations will eventually succeed.

Interference

As discussed above, interference from adjacent channels can cause problems with wireless performance. Unfortunately, there are other sources of interference within the unlicensed 2.4 GHz RF band utilized for 802.11b/g WLAN operation. Interference sources include:

Microwave ovens•

2.4 GHz cordless phones• Bluetooth devices•

802.11 Frequency Hopping devices• Other 802.11b/g equipment (APs, client devices) on overlapping or •

improperly separated channels

A variety of other 2.4 GHz equipment•

Where possible, interference sources should be minimized. If that is not possible, other strategies such as channel remapping or relocation may be considered. A site survey (as discussed in Site Survey) is useful in understanding and resolving interference issues.

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Wireless Coverage

Range achievable over the 802.11b/g WLAN interface can vary from hundreds of meters under near ideal conditions down to much shorter distances under challenging conditions. Coverage area can vary dramatically depending on a variety of factors, including:

Topography•

•

Walls, dividers, windows, ceilings, ﬂoors, etc.

•

Radio-reﬂective materials (may cause attenuation and/or multi-path reﬂections)

Interference and noise• Access point and antenna mounting location• Antenna type and orientation• TANDBERG FieldView Device orientation•

Network trafﬁc•

Number of connected devices•

Effect of Topography on Coverage

Fig. 3-2 shows an aerial view of a simple ﬂoor plan with a single access point

(denoted as AP). The dark blue shaded area indicates the coverage pattern that the access point provides for this site. The building’s walls and dividers act as attenuators for the signal, shaping the coverage pattern as shown.

Fig. 3-2 Wireless Coverage Map (Aerial View).

Signal to Noise Ratio

Achievable range is directly related to the quality of the signal received by the TANDBERG FieldView Device. The quality is a factor of the radio signal strength, which is affected by attenuators such as the topographic features listed above and the air itself, and the interference and noise level.

As the noise level approaches the level of the desired received signal, the quality will suffer. To increase usable range, noise must be kept to a minimum and signal strength must be used to overcome the remaining noise level (there is always some level of background noise). The usual measure of signal quality

is Signal-to–Noise Ratio (SNR) which is illustrated in Fig. 3-3 with a simpliﬁed

signal. The TANDBERG FieldView Device provides received signal strength and

SNR information that can be used to assist with range determination and troubleshoot problems. A more rigorous method of ensuring proper coverage across a facility is done using a site survey, as discussed in the section Site

Survey.

Other Factors Affecting Coverage

Range further depends on the conﬁguration of the video and audio settings. In

general, higher bit rate settings will lower the range achieved before noticeable artifacts occur.

In practice, range will vary widely with the factors discussed. The TANDBERG FieldView Device has been tested and found to work satisfactorily at a distance of over 200 meters with a 1 Mbps video stream under near-ideal conditions (outdoors, line of sight, no obstructions, access point mounted at 8 feet, no nearby 2.4 GHz interference sources). At the other extreme, combinations of interference and topographic factors can limit range to a fraction of the ideal.

Coverage problems can usually be resolved by assuring proper access point placement and/or adding additional access points.

Fig. 3-3 Signal to Noise Ratio (SNR).

Fig. 3-4 Wireless Cell Layout.

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Wireless Coverage of Large Areas

Coverage of large areas requires multiple access points to ensure that all areas receive an adequate signal. Taking into account the channel selection process outlined earlier, the access points should be mapped to not interfere with each other. An illustration of an ideal case of this is shown in Fig. 3-4.

Each cell represents the idealized coverage area of an individual access point. Signal strength is highest near the center of the cell and fades near the edges. As mentioned, obstructions and other factors will cause the actual shape of the cells to vary widely. The key to proper cell layout is to ensure that adjacent cells use channels that don’t interfere and that enough cell separation is maintained between cells on the same channels so that interference is minimized.

Cell radius is measured in signal strength or signal quality rather than distance. For high quality audio and video streaming, a cell radius of –67 dBm to –70 dBm is recommended. Same channel cell separation should be 18 to 20 dB.

Ensuring these guidelines are met will allow the TANDBERG FieldView Device to maintain an audio/video connection while roaming from cell to cell within a facility.

Notes:

Keep in mind that cells may be organized in three dimensional space due to •

access points on ﬂoors above or below.

Consider that access points may be in use in adjacent facilities.• A site survey (as discussed in the section • Site Survey) is necessary to

ensure optimal cell mapping.

Capacity

Capacity (number of simultaneous calls) depends on many factors, including

infrastructure type, other trafﬁc, stream settings, error rate, etc. Consult your

infrastructure partner for assistance in determining available capacity.

Improving Performance

In addition to the guidelines covered elsewhere, the following items may improve overall performance and capacity:

A mixed 802.11b/g network requires that a portion of every packet will be •

sent at a slow rate to maintain compatibility with older 802.11b devices. By switching the network to 802.11g only, overall bandwidth utilization will

become more efﬁcient but at the cost of not allowing 802.11b devices to

share the network.

Many enterprise quality access points provide quality of service features •

that give priority to real time packets such as voice and video. These features should be enabled when available.

Consider using directional access point antennas for focused coverage of •

long narrow areas.

Performance for simultaneous use of many wireless devices in a small •

area can be optimized by reducing the cell size. This is usually done by increasing the number of access points in an area while reducing the output power of each to minimize overlap.

Conﬁgure radio equipment to use short preambles since most equipment •

supports its use. Unless very old legacy equipment must be supported,

short preambles can be used to improve bandwidth efﬁciency.

Roaming performance can be improved on the TANDBERG FieldView Device •

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by enabling only the RF channels that are in use at the site in the RF

channels conﬁguration screen. The TANDBERG FieldView Device determines

which access points are available for roaming by sampling each channel. This process takes time and requires the TANDBERG FieldView Device to stop sending and receiving the media stream. The time lost during this process can be reduced by scanning only the channels in use at the site. See the section Network>Radio for information on how to conﬁgure this feature.

TANDBERG FieldView Administrator Guide

Site Survey

Regardless of whether the wireless network at the site is new or existing, the best assurance that it will be suitable for high-quality voice and video streaming is to perform a site survey. This involves evaluating the coverage area of factors such as:

Examining existing WLAN usage• Signal quality• Interference and noise• Channel assignment• Device location• Site topography•

The goal is to ensure mobile operation without signiﬁcant loss of quality over

the desired coverage area mainly by providing:

Adequate bandwidth• Data transmission reliability• Low latency/delay time•

It is best to use an experienced WLAN site survey contractor for complex installations. This is usually available as a service from enterprise WLAN infrastructure suppliers.

Wireless Security

Wireless networks should be operated with appropriate security measures. Consult your site administrator for requirements and necessary access key. See the section Wireless Network Properties for information on conﬁguring the

TANDBERG FieldView Device to support speciﬁc security modes.

Wireless Troubleshooting

Please refer to chapter 9. Troubleshooting and your site’s WLAN infrastructure troubleshooting guide for troubleshooting assistance.

Firewalls and Network Address Translation

Firewalls and Network Address Translation (NAT) can conﬂict with successful

operation of the FieldView. While in some cases it may be possible to open the

ﬁrewall or NAT to directly allow FieldView trafﬁc, this may be cumbersome and

is not recommended due to the security risks.

Instead, use a secure SIP ﬁrewall traversal system. Consult TANDBERG for assistance and recommendations with ﬁrewall and Network Address Translation

(NAT) traversal issues.

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TANDBERG FieldView Administrator Guide

4. TANDBERG FieldView Device

Conﬁguration

Manual Focus

Quick Setup for Basic Wireless Operation

This section provides a quick description of how to initially conﬁgure the TANDBERG FieldView Device for a wireless network. Conﬁguring for wired

Ethernet operation is similar.

Preparation

In preparation, ensure the wireless infrastructure (access points) is operating

and available. Identify the conﬁgured channel, SSID, and security parameters.

Follow the instructions in the TANDBERG FieldView Device Quick Start Guide to install and charge the battery. This may take up to eight hours if fully depleted.

Conﬁguration

To start and login to the TANDBERG FieldView Device:

Press the 1. Power button to turn on the TANDBERG FieldView Device. When the power is on, the Power indicator LED is green.

Login using the default account (User Name: 2. admin, Password: admin) or select Skip if Anonymous Login is conﬁgured for this device (This is the default).

Note: This quick setup assumes that the initial default admin user and

password has not been altered. If unable to successfully login to the device, consult your site administrator for the appropriate login information.

Display Mode

Record

Power

Fig. 4-1 TANDBERG FieldView Device control buttons.

Power

Fig. 4-2 TANDBERG FieldView Device indicators.

Network available

Charging

To open the Conﬁguration window:

Repeatedly press the 1. Display Mode button until the Main Menu appears (see Fig.s 4-1 and 4-3).

If the Status Menu appears (Fig. 4-4) instead of the Main Menu, tap the 2. Back to Main Menu option.

On the Main Menu, tap the 3. Conﬁguration option. The Conﬁguration window appears.

To conﬁgure the radio:

In the Conﬁguration window, use the navigation pane on the left-hand side 1.

of the window to select the Network>Radio page.

Fig. 4-5 Radio Conﬁguration page

Fig. 4-3 Main menu.

Fig. 4-4 Status menu.

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Verify that the radio is enabled (2. Enable Radio checkbox is selected).

3. Tap Apply.

To conﬁgure wireless connectivity:

In the Conﬁguration window, use the navigation pane on the left-hand side 1.

of the window to select the Network>Wireless page (Fig. 4-6). Note that any changes to this page require a device restart before they take effect.

Note: The IP address shown in Fig. 4-6 is grayed out and is only available to

edit when the Static IP Address option is checked. This does not mean that the TANDBERG FieldView Device is presently using the IP address shown.

Tap 2. Advanced… in the Wireless conﬁguration area. The CF8385PN1 window appears.

Tap the 3. Wireless Information tab (see Fig. 4-7). After a few seconds the TANDBERG FieldView Device will display a list of SSIDs for nearby wireless networks. In this example, the list contains a single network that has an SSID of 101.

Note: Only access points conﬁgured to broadcast their SSID will be displayed.

Connection to networks that do not broadcast their SSID requires a new entry to be created as described in the section Wireless Network Properties.

Fig. 4-6 Network Conﬁguration tab.

Tap the desired network to highlight it and then tap the 4. Connect button.

If this network has not been conﬁgured before, the Wireless Network Properties window appears (see Fig. 4-8). If the keyboard is in the way,

you can move it by touching the top of the keyboard with the stylus and dragging it.

Note: If the SSID has (preferred) beside it, it has already been conﬁgured.

If the network properties need to be changed, tap the SSID twice (similar to double-clicking a mouse button) to open the Wireless Network Properties window.

Enter the wireless network properties to match the settings of your access 5. point. For more information, see the section Call Control.

Select 6. OK to accept the properties and return back to the CF8385PN1

window. The settings are saved to ﬂash and kept permanently.

In the CF8385PN1 window (Fig. 4-7) watch the status displayed below 7. the network list. Wait a few seconds for the connection to establish. If successful, the Network LED (middle LED on top of the TANDBERG FieldView Device) will be green and the status will display:

Status: Connected Signal Strength: Good, Very Good, or Excellent

Fig. 4-7 Wireless Information.

Fig. 4-8 Wireless Network Properties.

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To view the TANDBERG FieldView Device’s IP information:

• Select the IP Information tab (see Fig. 4-9) in the CF8385PN1 window.

Note: You can also view the TANDBERG FieldView Device IP address from the

Status Menu > Network Status.

If your network uses Dynamic Host Conﬁguration Protocol (DHCP), your

TANDBERG FieldView Device will have acquired an IP address from your DHCP server. Otherwise you can set a static IP address as explained in the following procedure.

If the TANDBERG FieldView Device did not acquire an IP address, then review the instructions in this section.

To conﬁgure a static IP address:

In the Conﬁguration Window, select the Network page (Fig. 4-6).1. In the Wireless conﬁguration area, check 2. Static IP Address.

The Static IP Address ﬁelds become active. Note that changes to this page

require a device restart before they take effect. Complete the 3. IP Address, Subnet Mask, Default Gateway, and DNS

Server ﬁelds. Continue to conﬁgure the wireless connectivity as explained in the previous 4.

procedure. Power cycle the device to have your changes take effect.5.

TANDBERG FieldView Administrator Guide

Fig. 4-9 IP Information.

Navigation Pane

Conﬁguration Page

Conﬁguration Options

Conﬁgure the TANDBERG FieldView Device using the menus displayed in the viewﬁnder. You can conﬁgure and monitor parameters such as:

Video settings• Video source• Standby timeout•

Viewﬁnder brightness•

Stylus (touch screen) calibration• Audio gain/volume, ring tones, audio source• Radio/Ethernet: DHCP/static, SSID, security, channels• Time and date• Version information• Software updates• Security options•

SIP conﬁguration: URI, registrar•

The TANDBERG FieldView Device Conﬁguration screens are explained on the

following pages.

Accessing the Conﬁguration Window

To open the Conﬁguration Window:

Repeatedly press the 1. Display Mode button (see Fig. 4-1) until the Main Menu appears.

If the Status Menu appears (Fig. 4-4) instead of the Main Menu, tap the 2. Back to Main Menu option.

Tap the 3. Conﬁguration option on the Main Menu to display the

Conﬁguration window.

The conﬁguration items are organized into multiple pages. A navigation pane

on the left-hand side of the window can be used to select the desired page.

Fig. 4-10 Navigation pane.

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Use navigation pad or the stylus and the + and – items to show or hide lowerlevel pages in the hierarchy.

TANDBERG FieldView Administrator Guide

Accepting and Canceling Conﬁguration Changes

The Apply button allows changes to be made immediately without exiting the

conﬁguration page. The Accept button accepts all pending changes and exits the conﬁguration screens. The Cancel button undoes the changes that have been made and exits the conﬁguration page.

Note that some of the conﬁguration items take effect when you tap either the

Apply or Accept button, while others take effect immediately. For the items that do not take effect immediately, selecting the Cancel button will exit

the conﬁguration screens and discard the changes. Changes that take effect

immediately cannot be canceled and must be manually undone.

General

General>Device Name

Device Name. The Device Name is used as the Domain Name System (DNS)

name for the TANDBERG FieldView Device and must be unique within a DNS Domain. The default Device Name is a unique value starting with TANDBERG FieldView Device followed by the MAC address of the 802.11b/g radio.

The Device Name must be formed according to the following rules:

Length of the name must be from 1 to 15 characters. The name cannot be •

blank.

Name can contain characters from the following three ranges: A-Z, a-z, 0-9.• Underscore (_) is allowed.• Dash (-) is allowed.• Name must start with an alpha character, in upper or lower case.•

• Name cannot end in a dash (-) or underscore (_).

Note: Other punctuation and spaces are not allowed in the name.

Any changes you make to the Device Name will not be applied until you restart the TANDBERG FieldView Device.

Fig. 4-11 General>Device Name

Conﬁguration Page

Fig. 4-12 General>Power Conﬁguration Page

General>Power

Standby Timeout. If the TANDBERG FieldView Device is not used for the

duration of the Standby Timeout, it will enter Standby mode. The default period is 2 minutes.

In Standby mode portions of the TANDBERG FieldView Device are powered down to lower battery drain.

Entering a standby timeout value of 0 disables automatic standby. The TANDBERG FieldView Device can be placed in standby manually by pressing the Power button.

Press the Power button to wake the TANDBERG FieldView Device.

Note: Using standby mode prolongs battery life. Specify a short timeout value

so that the TANDBERG FieldView Device will go into standby more promptly when not in use.

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General>Media

Media Path. Media Path deﬁnes the folder on the SD card where the

TANDBERG FieldView Device will store snapshots and recordings. The default folder is \Storage Card\Media.

If the folder does not exist, the TANDBERG FieldView Device will create the folder when it starts a new recording. Tap the … button to select or create a folder using the File Browser.

Note: When viewing the SD card on a PC the \Storage Card preﬁx will be

replaced by the drive letter associated with the SD card. e.g. F:\Media.

While sharing an image, the video:

Select Continues to allow video to continue while images are shared. The remote participant can continue to watch and/or record the video while images are shared.

Select Pauses to pause or “freeze” the video. The remote participant can continue to watch and/or record the video while images are shared; however, the image on the video is not updated.

Select Stops to stop the video. The remote participant will no longer be able to watch or record the video while images are shared. However, the network bandwidth required for the connection will be reduced.

Fig. 4-13 General>Media Conﬁguration Page

Display

Display>General

Show Actual Video Boundary. For some video resolutions, the content

included in the video stream does not exactly match the boundaries of the

viewﬁnder display. Items near the edges of the viewﬁnder may not actually be

included in the video stream. The Show Actual Video Boundary selection can be used to clarify what the boundaries are regardless of video resolution.

Select • Disabled to show the full viewﬁnder without regard to the actual

video boundaries of the streamed video content.

Select • Mat to frame the true area of the streamed video content with a

semi-transparent mat.

Select • Rectangle to frame the true area of the stream video content with a

bounding rectangle.

Align Stylus to Screen button. Tap Align Stylus to Screen to calibrate the

alignment of the touch screen and the viewﬁnder.

Realignment may be required to suit individual user preference, as the device ages, and after some operating system software updates.

Fig. 4-14 Display>General Conﬁguration

Page

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Display>Backlight

Backlight power save checkbox. Check Backlight power save to set the

backlight to the lowest level to save power. You can manually set the backlight to its lowest power by holding the Display

Mode button for 2 seconds. Press and hold the Display Mode button a second time to restore the backlight level to the previous setting.

Viewﬁnder backlight brightness control. You can choose from four levels of backlight brightness adjustment.

Video

Video>Color

Brightness/Hue/Saturation/Contrast/Sharpness sliders. Adjust these

sliders to modify the camera module image parameters.

Defaults button. Tap Defaults to restore video brightness, hue, saturation, contrast and sharpness to the default values.

White Balance. Select the proper white balance for different lighting conditions.

Auto: Continuous adjustment for lighting conditions from 3000K to 7500K Indoor: Tungsten lighting Outdoor: Sunlight One Push: Manual calibration. Follow the onscreen instructions to calibrate the

white balance using a white reference object. Auto Tracing: Continuous adjustment for lighting conditions from 2000K to

10000K

Preview Display The preview display permits monitoring the changes made on the Color page.

Video>Source

Video Source. Choose a video source of either the internal camera module or

an external video source via the S-Video input connector. When using an external video source, select the appropriate video type.

Usually the video type is NTSC for North American equipment and PAL for European equipment.

Fig. 4-15 Display>Backlight Conﬁguration Page

Fig. 4-16 Video>Color Conﬁguration Page

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Fig. 4-17 Video> Source Conﬁguration Page

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Audio

Audio>General

Subject Audio Source. Select the source of subject audio. It can be either

the built-in microphone or the line-in jack.

Note: Line-in is Line level.

Prefer low bandwidth voice codec. Select to use a lower bit-rate codec for

voice in order to reduce network bandwidth utilization. The 13.5Kbps GSM 6.10 codec will be used instead of the 64Kbps G.711 codec if the remote endpoint

supports its use. Note that this will result in a reduction of voice ﬁdelity.

Prefer low bandwidth subject audio codec. Select to use a lower bit-rate codec for subject audio in order to reduce network bandwidth utilization. The

13.5Kbps GSM 6.10 codec will be used instead of the 64Kbps G.711 codec if

the remote endpoint supports its use. Note that this will result in a reduction of

subject audio ﬁdelity.

Mute ringer when headset is inserted checkbox. Check to have incoming calls ring on the headset but not on the loudspeaker. Rings will still play on the speaker if a headset is not connected.

When this option is unchecked, incoming calls will ring on both the loudspeaker and on the headset.

Fig. 4-18 Audio>General Conﬁguration Page

Enable voice silence suppression. Check to use voice silence suppression. Silence suppression reduces the bandwidth utilized for sending voice during periods of silence. Disabling silence suppression may be useful in some cases when quiet voice passages are being suppressed. However, silence suppression should normally be left enabled since it reduces bandwidth utilization and also helps to reduce voice latency.

Audio>Volumes

Speaker Mute checkbox. Check to turn off the TANDBERG FieldView Device

speaker. To turn off the TANDBERG FieldView Device speaker manually, set the volume

to zero using the rear panel Volume Down button.

Microphone Mute checkbox. Check to turn off the TANDBERG FieldView Device microphone. When the microphone is muted, voice and audio will no longer be streamed or recorded.

To turn off the TANDBERG FieldView Device microphone manually, press the rear panel Mute button.

Fig. 4-19 Audio>Volumes Conﬁguration Page

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Speaker Volume. Adjust the slider to set the speaker volume.

To set the speaker volume manually, use the rear panel Volume Up and Down buttons.

Ring Volume Maximum. Adjust the slider to set the maximum volume for the ring sound.

When the TANDBERG FieldView Device rings, it starts at a low volume and increases up to the value of this control.

TANDBERG FieldView Administrator Guide

Call Control

Call Control>General

Enable auto answer. Check to enable incoming calls to be automatically

answered. This capability can be disabled by users with administrative privileges.

Allow anyone to enable/disable auto answer (Admin only). Check if non-administrative privileged users are allowed to enable or disable the auto answer capability. This checkbox does not appear for non-administrative users.

Call History Maximum. Specify the number of calls to maintain in the call history accessed using the rear Send button.

Note: The call history can be cleared using the Maintenance> Call History

page. See section Maintenance > Call History.

Call Control>SIP

If you will be using a SIP registrar to call between your TANDBERG FieldView

Application and TANDBERG FieldView Devices, conﬁgure the SIP account

information here. Refer to Appendix C for more information on conﬁguring SIP.

You have the choice of giving the device itself a SIP account or assigning a SIP account to each user.

If you choose to assign each device its own SIP account, enter the information here and under SIP Settings. However, if you are assigning SIP accounts for each TANDBERG FieldView Device user, then select Always use my SIP settings. SIP settings for each user are saved in the LocalRegistrationService

ﬁle. See chapter 7. User and Contact Management and Distribution for additional information on conﬁguring TANDBERG FieldView Device users.

Fig. 4-20 Call Control>General Conﬁguration

Page

Enable SIP Registration. Uncheck if SIP registrar is not used.

Always use my SIP settings. When selected, the user’s SIP information

is used instead of the Device Settings as conﬁgured on the Call Control>SIP

Settings page.

Use UDP instead of TCP for SIP messaging. Select to specify UDP rather than TCP for SIP messaging for direct IP-to-IP calls (i.e. not via a SIP proxy). Select UDP if the destination endpoint does not support TCP.

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Fig. 4-21 Call Control>SIP Conﬁguration Page

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Call Control>SIP Settings

Use the Device Settings radio button to edit or display the device SIP

conﬁguration. Use the My Settings radio button to display the current user’s SIP conﬁguration.

SIP Information

Values entered here are based on account information from your SIP registrar.

Table 4-1 SIP information

Field Description Example

URI Universal resource

identiﬁer

SIP Server Address

Authentication User Name

Authentication Password

Authentication Type

Authentication Transport

Address of SIP server mainsrv.xyz.com

User name of SIP server account

Password of SIP server account

Select Digest or none

Select TCP or TLS as appropriate for the SIP registrar

mydevice@sipsrv.xyz.com

jsmith108

*******

Fig. 4-22 Call Control>SIP Settings

Conﬁguration Page

Network

Network>Wireless

Static IP Address. Check Static IP Address to deﬁne a static set of IP settings

for the wireless radio connection. You must restart the TANDBERG FieldView Device for changes in this window

to take effect.

Note: Grey entries are disabled and are ignored.

Advanced… Tap Advanced to open the advanced wireless networking

conﬁguration.

Fig. 4-23 Network>Wireless Page

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CF8385PN1 – Wireless Information

Any wireless networks in the vicinity that broadcast their SSID are listed here. Only wireless networks operating on the radio channels selected under

Conﬁguration > Radio are scanned.

If a network is not broadcasting its SSID, the network name will not appear in the list. Double-tap Add New… to manually create a network entry.

Status and Signal Strength. Status and signal strength are shown for the active or selected network. The possible values are:

Status:

Not Connected• Scanning• Associating• Associated• Connected•

Signal Strength:

No Signal• Poor• Good• Very Good• Excellent•

Double-tap a network entry to view the network’s Wireless Network Properties.

Fig. 4-24 Wireless Information

Wireless Network Properties

Network name (SSID). Network name (SSID) is the SSID of the wireless

network which you are conﬁguring. Many network conﬁgurations can be

created and saved on the TANDBERG FieldView Device. See also section Advanced Wireless Settings.

This network name must match the SSID used by the Access Points of the network.

This is a computer-to-computer (ad hoc) network. This ﬁeld is not

currently supported and must not be selected.

Encryption. The following encryption options are supported: Disabled, TKIP, WEP (40 and 128 bit), AES.

Authentication. The following authentication options are supported: Open, Shared, WPA, WPA2, WPA2-PSK, WPA-PSK.

Network Key. The Network Key is used with WEP encryption and WPA-PSK and WPA2-PSK authentication options.

WEP 128 requires 26 hex digits and WEP 64 requires 10 hex digits. An ASCII network key may be used if the encryption is TKIP.

Key Index. The Key Index is used with the WEP authentication option. The allowed values are 1 to 4.

This key is provided automatically. Uncheck this option if you want to enter a WEP key.

Fig. 4-25 Wireless Network Properties

Enable 802.1X authentication on this network. Check to enable 802.1X authentication using one of the supported EAP types.

EAP Type. Select an EAP type to be used with 802.1X authentication. The choices are PEAP or EAP-TLS. Tap Properties to view the authentication settings. See Fig. 4-26.

If you choose TLS, you must select a security certiﬁcate from those installed in

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Fig. 4-26 Authentication Settings

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the My Certiﬁcates store. (For more information about loading certiﬁcates onto

the TANDBERG FieldView Device, see Security) The User Information User Name must match the certiﬁcate you have selected.

Check Validate Server if you have imported the root certiﬁcate of the authority which signed the server’s certiﬁcate. The TANDBERG FieldView Device uses this root certiﬁcate to verify the server’s identity.

Tap Select to view the certiﬁcates. See Fig. 4-27. Certiﬁcate details are available by tapping View Certiﬁcate. See Fig. 4-28.

Advanced Wireless Settings

Use Windows to conﬁgure my wireless settings. Windows is used to

conﬁgure wireless settings. This checkbox must be selected.

Preferred Networks. The Preferred Network list displays networks that have been used in previous connections. The connection properties for these networks have been saved. The order of the networks in the list indicates the order of preference.

To remove an unused network or to clear a network’s conﬁguration so it can be

re-entered, select the network and tap Delete.

Automatically connect to non-preferred networks. Check to have the

TANDBERG FieldView Device attempt to connect to any available network; not just networks listed in the preferred network list.

The default state is unchecked.

Networks to access. Select the category of networks for the TANDBERG FieldView Device to access. The options are:

All available (default)• Only access points • Only computer-to-computer (Do not use. Not currently supported.)•

CF8385PN1—IP Information

Renew. If DHCP is being used, tap Renew to update the IP information from

the DHCP server.

Details… Tap Details… to display additional IP information.

Only the ﬁrst two DNS servers are listed in the detailed IP information. For a

complete list of DNS servers, open the Network Status screen from the Status menu.

Fig. 4-27 Select a Certiﬁcate

Fig. 4-28 Certiﬁcate Properties

Fig. 4-30 Wireless IP Information Fig. 4-31 Detailed IP Information

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Fig. 4-29 Advanced Wireless Settings

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Network>Radio

Enable Radio. Select to enable the radio. When disabled, wireless network

communication is not available. When wireless networking is not required, disable the radio to save power.

Allow anyone to enable/disable radio (Admin only). Check if nonadministrative users are allowed to enable or disable the radio. This checkbox does not appear for non-administrative users

Scan all available channels. Check to automatically scan all channels.

Customize scan channels. Select the 802.11b/g radio channels which will

be scanned. These should match the access points you will be operating with. Access points operating on other channels will not be scanned.

In France the permitted channels are only in the range of 1 to 7 when operating outdoors.

Note: Limiting the channels that are selected will improve roaming

performance by speeding switching and reducing the possibility of dropouts. If you don’t know which channels are in use at a given site, enable all channels.

Network>SNMP

The SNMP conﬁguration screens allows conﬁguration of the TANDBERG

FieldView Device to be managed by the FieldView FieldView Management Suite

(FMS). Consult the FMS User Manual for information on conﬁguring these

settings.

Fig. 4-32 Network>Radio Conﬁguration

Page

Security

Security>Login

The options in this window conﬁgure the User Authentication window. The User

Authentication window appears:

When the TANDBERG FieldView Device powers up• After a user logs out• When resuming from standby (if enabled)•

Auto Login

If an TANDBERG FieldView Device is dedicated to an individual, their Username and Password can be entered here to speed up login.

See Chapter 7. User and Contact Management and Distribution for information on creating Local User accounts

Service: None=request manual entry of Username/Password Local=use Username/Password shown

Username: Username of individual. Must exist in LocalRegistrationService. xml.

Password: Password of individual. Must exist in LocalRegistrationService.xml.

Fig. 4-33 Security>Login Conﬁguration Page

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Anonymous login permitted. Check to display a Skip button on the User

Authentication window so that the login can be bypassed. The user is named ‘anonymous’ in this case.

Force login when resuming from Standby. Check to open the User Authentication window whenever the TANDBERG FieldView Device wakes from Standby.

Security>Certiﬁcates

Certiﬁcates button. Tap Certiﬁcates (see Fig. 4-34) to open the Certiﬁcates

window to view and import security certiﬁcates. Note that when using certiﬁcates the TANDBERG FieldView Device date and

time must be current to allow successful veriﬁcation of the certiﬁcate.

See the section Wireless Network Properties for more information.

Import… button. Tap the Import… button in the Certiﬁcates window to import certiﬁcate ﬁles (to the selected Store) from an SD card for use with

network authentication (see Fig. 4-35). The TANDBERG FieldView Device searches the storage card root (\Storage

Card\) and a top-level Certiﬁcates directory for compatible ﬁles (\Storage Card\Certiﬁcates\). You must conﬁrm the import. See Fig. 4-36 and Fig. 4-37.

Fig. 4-34 Security>Certiﬁcates Page

Fig. 4-35 Certiﬁcates window

Note: When viewing the SD card on a PC the \Storage Card preﬁx will be

replaced by the drive letter associated with the SD card. e.g. F:\Certiﬁcates.

File types allowed for import are:

• Certiﬁcates (.cer) are individual X.509 certiﬁcate objects. They contain a public key, but not a private key. A password is not required to import or

export these ﬁles.

• PKCS #12 (.pfx, .p12) (Personal Information Exchange #12) ﬁles may contain multiple certiﬁcates and private keys. The ﬁle is protected by a password set when the ﬁle is created. The password is required for import.

• Private Keys (.pvk) are single passphrase protected Windows private key

ﬁles. When creating or exporting these ﬁles, users will be prompted for a passphrase. The exact passphrase is needed to import the ﬁle.

Stores list

Certiﬁcates can be imported to the following three logical stores:

• My Certiﬁcates contains individual certiﬁcates for users, machine, or service. For example, My Certiﬁcates could contain a user certiﬁcate

issued by a certiﬁcate authority (CA) for authentication on an EAP-TLS conﬁgured network.

• Trusted Authorities contains the certiﬁcate from trusted root authorities. All certiﬁcates in this store should have the same subject and issuer (self-

signed).

• Other Authorities stores all other certiﬁcate types. This can include

intermediate CA certiﬁcates.

Note: Since PKCS #12 ﬁles may contain several certiﬁcate and private key

ﬁles, the decision on where to import them is made automatically by the software. For this reason, it doesn’t matter which certiﬁcate store is currently

selected.

Fig. 4-36 Import Certiﬁcate Files

Fig. 4-37 Root Certiﬁcate Store conﬁrmation

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Security>Encryption

Encryption Mode. You must be logged in as a user with administrative

privledges to edit this screen.

Set to Off to disable encryption for outgoing calls.• Set to Auto to prefer encryption for calls. Outgoing calls will be encrypted if •

the far-end endpoint supports it. Incoming calls will be encrypted if offered.

• Set to On to enforce encryption for all calls. If a call invitation is received from an endpoint that doesn’t support encryption, the call will be denied.

Allow anyone to set the encryption mode (Admin only). Check if nonadministrative users are allowed to modify the encryption mode. This checkbox does not appear for non-administrative users.

Time

Time>Time/Date

Set current date and time parameters here.

The date and time are maintained for the following periods:

On external power—no limitation• On empty (0%) battery—7 days minimum• No battery—30 minutes minimum•

Fig. 4-38 Security>Login Conﬁguration Page

Time>Zone

Use this page to set the time zone to the appropriate region.

Automatically adjust clock for daylight savings. Select this checkbox to have the clock adjust automatically to daylight savings time changes.

Information

Information>Versions

The Versions page shows the current version of software. The software version number, system board number, and system part number

appear at the top of the window. This information may be required by technical support.

Tap System Manifest… to display detailed version information.

Information>Copyright

Displays the software copyright notices.

Fig. 4-39 Time>Time/Date Conﬁguration

Page

Fig. 4-40 Time>Zone Conﬁguration Page

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Maintenance

Use the Maintenance page to change user passwords, import contacts and users and update software.

Maintenance>Update

This page is used to update the software. Software updates may contain

multiple components and are grouped in a single ﬁle called a package. The source for the package ﬁle may be a local SD storage card or a network

location. Specify the appropriate source with the Package Server dropdown box. Enter the path to the package server. The format is:

//<host>/<location>

If the package is on a SD card the <host> is null and <location> must start

with “StorageCard/” followed by the location of the ﬁle on the card.

If the package is on the network, <host> must be accessible by the

TANDBERG FieldView Device’s network connection, and ﬁle access permissions

must be ‘public’. In the case of SD storage card updates, the browse button can be used to

navigate to the ﬁle location.

Once the Package Server and path have been entered, tap the Search button to locate the package.

Fig. 4-41 Maintenance>Update

Conﬁguration Page

Examples

“ﬁle:” from an SD card ///storage card/folder1/folder2

“ﬁle:” from a network shared drive //somehost/folder1/folder2

“http:” from a web server //www.mypackageserver.com/folder1/folder2

“https:” from a secure web server //www.mysecureserver.com/folder1/folder2

See the section Software Updates for information on updating software.

Maintenance>Import

Import Contacts and Users. Specify a path (via the keypad or the browse

button) to a contacts ﬁle. Select the Import Contacts and Users button to import the ﬁle.

See Chapter 7 for information on importing contacts and users.

Fig. 4-42 Maintenance>Import

Conﬁguration Page

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Maintenance>Password

Change Password. Administrators can change the password of any user.

Individual user can change their own passwords. Select the desired user name,

enter the current password to conﬁrm your identity and then enter the new

password (twice). Click Change Password to conﬁrm the change. Note that as you enter the new password, the Password Minimums area shows

whether or not the new password meets the TANDBERG FieldView Device’s password policy.

Maintenance>Call History

The call history of the speciﬁed user may be cleared by clicking Clear History. Only users with administrative privileges can clear the history for other users. Administrative users can also clear all users’ call history by clicking the Clear All Users’ History button.

Fig. 4-43 Maintenance>Password

Conﬁguration Page

Fig. 4-44 Maintenance>Call History

Conﬁguration Page

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Recommendations and Tips

Charge the TANDBERG FieldView Device battery using the external •

AC adapter before using the TANDBERG FieldView Device. The orange Charging LED will turn off when the battery is fully charged.

Do not go outside the coverage area of the wireless AP. This will cause •

deterioration of image quality and eventually the loss of the connection.

Try to keep in the line-of-sight between the TANDBERG FieldView Device •

and the nearest AP. If possible, face the AP for better signal strength.

Use the wrist strap to avoid dropping the TANDBERG FieldView Device.• The 2-way audio may be a distraction in some cases. Use the • Mute and

Volume buttons on the TANDBERG FieldView Device to turn off the audio.

Using the microphone and speaker on a PC may result in echo at the •

TANDBERG FieldView Device when the TANDBERG FieldView Device operator speaks and the PC microphone relays the sound back to the TANDBERG FieldView Device. It is dependent on the echo canceling ability of the PC software and hardware and the location of the PC speaker and microphone. Echo can be eliminated by using a headset or speakerphone peripheral on the PC.

• Hold the Power button for 3 seconds to turn off the TANDBERG FieldView

Device. The green Power and Network LEDs will turn off.

• If the TANDBERG FieldView Device is on but not used by the operator for a

period of time (2 minutes by default), it will lower its power consumption

by turning off the viewﬁnder and other components, and go into Standby

mode. In Standby, the green Power and Network LED(s) will remain on and incoming calls can still be received. Press and release the power button

brieﬂy to wake the TANDBERG FieldView Device. The standby time can be

changed under the Conﬁguration > General page.

The illumination LED is intended for subjects at a distance of 3 feet or •

more. It may be too bright for subjects at a closer distance and may cause glare on the image.

Use a tripod to stabilize the image, particularly when using zoom. A shaky •

video image is exaggerated during video compression.

Sometimes, when streaming video, it is necessary to move the TANDBERG •

FieldView Device to a new location. As the TANDBERG FieldView Device is being carried to the new location, the image seen at the TANDBERG FieldView Application will be rapidly changing causing a ‘seasick’ view. To avoid this effect, stop the video stream or use the gray Still Image Capture button to temporarily freeze the view while you are moving the TANDBERG FieldView Device.

For close-up viewing (e.g. full screen view of a small object), set the zoom •

to 1! to ensure optimum focus at short distance and hold the TANDBERG FieldView Device squarely above the object. Room lighting intensity and angle will be a factor in the image quality.

To increase the size of the video area of the Call Window at the TANDBERG •

FieldView Application, grab the vertical separator between the Call Controls area and the Video Viewing area and slide it to the left until the Call Controls area is reduced to a narrow strip.

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5. TANDBERG FieldView Application

Conﬁguration

The TANDBERG FieldView Application is described in other sections of this manual and in the TANDBERG FieldView Application User Guide. Refer to the following sources as needed:

Installation and general operation of the TANDBERG FieldView Application, •

see the TANDBERG FieldView Application User Guide.

Installation of TANDBERG FieldView Application via FMS, see the FieldView •

Management SuiteUser Guide.

Enterprise license management, see FieldView Enterprise Suite User Guide.• Media conﬁguration, see • Chapter 6. Media Conﬁguration. User and Contact Management, see • Chapter 7 of this manual

This chapter provides addition information on how to conﬁgure the TANDBERG FieldView Application preferences and the TANDBERG FieldView Application ﬁle

locations.

Preferences Conﬁguration

Fig. 5-1 FA Conﬁguration—Startup tab

Startup

The options in the Startup window conﬁgure the Login window which appears

when the TANDBERG FieldView Application is launched.

Auto Login

If an TANDBERG FieldView Application/PC is dedicated to an individual, you may enter their User Name and Password to automate the login sequence. See

Chapter 7 for information on creating Local User accounts.

Service: None: manual entry of User Name and Password during login Local: use User Name and Password shown

User Name: Username of individual. Must exist in the Local User list i.e. LocalRegistrationService.xml.

Password: Password of individual. Must exist in LocalRegistrationService.xml.

Run at Windows startup?

Check to start the TANDBERG FieldView Application automatically at Windows startup.

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Connections Window

Default Views. Choose how the TANDBERG FieldView Application displays

each window. The options are:

Details (default)• Tile• Small icons• Large Icons• List•

Initial Connection State. Choose the initial connection state of TANDBERG FieldView Application. The options are:

Online• Do Not Disturb•

Ofﬂine•

Call Window

Start video on connection. Check to automatically start video streaming

when a call initially connects. The default is ‘unchecked’.

Fig. 5-2 FA Conﬁguration—Connections

Window tab

Fit video to window. Check to automatically scale the video image to ﬁt the

TANDBERG FieldView Application window. The default is ‘unchecked’.

Conﬁguration. Choose the default media conﬁguration to use for a call. Any conﬁguration under File > Media Conﬁgurations can be used that matches

the PAL/NTSC capabilities of your TANDBERG FieldView Device model.

Prefer low bandwidth voice codec. Check to indicate a preference to use a low bandwidth audio codec. This is helpful if you wish to minimize the amount of bandwidth used by voice.

Prefer low bandwidth subject audio codec. Check to indicate a preference to use a low bandwidth audio codec. This is helpful if you wish to minimize the amount of bandwidth used by subject audio.

Annotate when taken. Check to have the Annotation window appear immediately after taking a snapshot. The default is ‘checked’.

Use UDP instead of TCP. TCP is used by default for SIP messaging to a SIP proxy. Check to use UDP instead for SIP messaging if your SIP proxy requires this for compatibility.

Fig. 5-3 FA Conﬁguration—Call Window tab

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Paths

Media Path

Enter the full path of the folder where snapshots and recordings will be saved.

Sounds

Enter the sound to play when the associated event occurs. Sounds must be

.wav ﬁles.

Use the Play buttons to preview the sounds.

Incoming Ring Volume Range

An incoming call ring increases in volume from the minimum to the maximum

volume speciﬁed by the range sliders.

Adjust the sliders to a comfortable volume and use the Play buttons to preview the volume.

Fig. 5-4 FA Conﬁguration—Paths tab

Fig. 5-5 FA Conﬁguration—Sounds tab

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Devices

Choose the Speakers, Microphone, and Ringer used by the TANDBERG FieldView Application. These options are needed when the PC has multiple audio devices.

When you select a headset for Speakers, set the Ringer to an external speaker so that incoming calls are always heard.

Security

Choose the policy for media encryption.

• Off (outgoing calls only): Do not encrypt media for calls initiated here. Accept incoming encrypted and unencrypted calls.

• Auto: Accept and initiate calls using encrypted media if agreed by remote endpoint. Otherwise the call will be performed unencrypted.

• On: Only accept a call if it has encrypted media; only initiate a call if remote endpoint agrees to encryption.

Fig. 5-6 FA Conﬁguration—Devices tab

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Fig. 5-7 FA Conﬁguration—Security tab

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File Locations

The TANDBERG FieldView Application uses the following PC folders to store

various conﬁguration, information, recording, and image ﬁles:

C:\Program Files\TANDBERG\FieldView

Sounds\ – Sounds used for system events, as explained in • Sounds in

Chapter 5.

Docs\ – User documentation•

C:\Documents and Settings\All Users\Documents\MCA

A subfolder named according to the date and users is created for every •

session. The subfolder contains snapshots and recordings which were made during the session.

Refer to TANDBERG FieldView Application User Guide for additional •

description of this ﬁle structure and naming.

C:\Documents and Settings\All Users\Application Data\MCA

LocalRegistrationService.xml – Contacts and users•

• mca.xml – Conﬁguration parameters

CustomProﬁles.xml – Custom media conﬁguration proﬁles•

• *.log - Log ﬁles

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6. Media Conﬁguration

A media conﬁguration deﬁnes a set of video and audio properties for a call. Media conﬁgurations are managed on the TANDBERG FieldView Application

using the windows shown in Fig. 6-1. To better understand this chapter you

should ﬁrst read the introductory information on media conﬁguration found in

the section Media Conﬁguration in the TANDBERG FieldView Application User Guide and the section Stream Setup in the TANDBERG FieldView Device User Guide.

This chapter provides additional information on media settings and usage.

Built-in Media Conﬁgurations

There are three built-in media conﬁgurations provided—High, Medium, and

Low—as shown in Table 6-1. They vary in resolution and frame rate depending

on the camera type (NTSC or PAL). These built-in conﬁgurations cannot be modiﬁed or deleted.

Table 6-1 Built-In Media Conﬁgurations

High Medium Low

Resolution (WxH)

Frame Rate (fps)

Video

Frame Sequence I and P I and P I and P

Group of Pictures 5 5 5

Bit Rate- Target (kbps) 1000 400 250

Bit Rate- Peak (kbps) 1200 500 300

Sample Size (bits) 8 8 8

Sample Rate (k/sec) 8 8 8

Audio

Bit Rate (kbps)

Separation Mono Mono Mono

Additional media conﬁgurations can be created with the TANDBERG FieldView Application and added to the list of media conﬁgurations (See the TANDBERG

FieldView Application User Guide).

At the TANDBERG FieldView Device, a media conﬁguration can be selected

from the three built-in ones, or a Custom quality stream can be created using

the Custom Stream Conﬁguration window. See Figs 6-2 and 6-3.

Note: The audio settings are ﬁxed and cannot be modiﬁed.

NTSC 720x480 528x368 320x240

PAL 720x576 528x416 320x240

NTSC 10 10 10

PAL 12.5 12.5 8.3

G.711 64 64 64

GSM 6.10 13 13 13

Fig. 6-1 FA media conﬁguration options

Fig. 6-2 FD Stream Quality choices

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Fig. 6-3 FD Custom Stream Conﬁguration

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About Media Conﬁguration

When a call is started, the setting speciﬁed in the TANDBERG FieldView Application under Preferences > CallWindow > Video > Conﬁguration determines the initial media conﬁguration used for the call (see section Call Window). If the conﬁguration is set to Use Current FD Settings, then the

Stream Setup on the TANDBERG FieldView Device is used.

After the call is established, users can select an alternate media conﬁguration

from either end without ending the call. The video and subject audio streams

will be brieﬂy stopped and then restarted at the new rates and settings. At the

TANDBERG FieldView Application this selection is done using the Audio/Video Setting call control. At the TANDBERG FieldView Device it is done using the Stream Setup options (see Fig. 6-2).

If a recording is played back in a call, it will use the media conﬁguration

parameters of the recording. Note that the frames per second reported by the TANDBERG FieldView Application when playing back is based upon the average frame rate for the entire recording, taking into account frames missed due to packet loss. This generally results in a lower reported frame rate than the rate used in the original recording.

Note that when the Still Image Capture button on the TANDBERG FieldView Device is pressed, the video stream is not stopped even though the image appears frozen. Stopping the video stream is controlled by the green Streaming on/off button. Also note that when image sharing, the video

stream can be conﬁgured to continue, pause or stop depending on user

preference and the need to control bandwidth usage.

Understanding the Media Conﬁguration

Parameters

When operating under conditions such as limited available bandwidth or in the presence of packet loss, achieving the best video image requires adjusting the media parameters to achieve the best possible image. This section describes

the media conﬁguration parameters and how they can be used to achieve the

best video.

Device Type

Media conﬁgurations are deﬁned separately for NTSC and PAL TANDBERG FieldView Devices since the speciﬁc conﬁguration choices offered vary

depending on the differences between NTSC/PAL standards. Incompatible

media conﬁgurations are hidden from the user. Note that the built-in High/Medium/Low media conﬁgurations auto adjust for

NTSC/PAL differences according to table 6-1.

Bit Rate

When streaming video, the TANDBERG FieldView Device continuously encodes the images into a MPEG-4 bit stream which, on average, is at the Target Bit Rate and is limited to the Peak Bit Rate. The bit rates you should specify are generally governed by the amount of bandwidth available over the network path between the TANDBERG FieldView Device and TANDBERG FieldView Application. Since a path is generally made of several segments, it is the

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segment with the least bandwidth which will limit the overall bandwidth. You should also consider what fraction of the available bandwidth you wish to

use so as to leave a margin for other users and other trafﬁc. Table 6-2 shows the bandwidth required if FieldView is conﬁgured to operate

at its maximum limits. If the network has insufﬁcient bandwidth to support

the streams, defects will be evident in the image and audio, and it will be necessary to drop to a lower stream rate.

Table 6-2 Maximum FieldView Bandwidth Requirement

TANDBERG FieldView Administrator Guide

Stream To TANDBERG

FieldView Application

Video Up to 2.5 Mbps

(TANDBERG FieldView Device video streaming – live or playback)

Operator voice 64 kbps G.711

Expert voice 64 kbps G.711

Subject audio 64 kbps 64 kbps (playback

Data/Control Up to 64 kbps Up to 64 kbps

Total Up to 2.7 Mbps Up to 2.7 Mbps

Note: if low bandwidth audio is negotiated the voice and subject audio are

reduced to 13 kbps from 64 kbps.

To TANDBERG FieldView Device

Up to 2.5 Mbps (playback from TANDBERG FieldView Application)

from TANDBERG FieldView Application)

Notes

MPEG-4

G.711

Video Size

The TANDBERG FieldView Device is designed to transmit a range of image sizes from 320!240 (76,800 pixels) to 720!480 (345,600 pixels) for the NTSC model and to 720!576 (414,720 pixels) for the PAL model.

Some video sizes may result in cropping of the video that is streamed or

recorded as compared to that shown on the viewﬁnder. Use the Show Actual

Video Boundary feature at the TANDBERG FieldView Device to view the cropped area on the TANDBERG FieldView Device.

Frame Rate

Higher frame rates provide better motion capture, although this will generally require a higher bit rate to maintain image quality. The available frame rates are based on camera type:

NTSC: 3 5 10 15 30 PAL: 3.1 5 8.3 12.5 25

MPEG-4 Frame Types

MPEG-4 works by processing the successive pictures of a video into compressed frames. There are two types of frames which may be produced:

I-Frames are independent of any other frame and may be decompressed to •

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show a single complete picture from the video.

P-Frames contain only the differences between the current and the previous •

picture in the video and therefore rely on the previous picture for proper decoding.

Since I-Frames encode a whole picture they are usually larger than P-Frames.

TANDBERG FieldView Administrator Guide

MPEG-4 Visual and Temporal Artifacts

Smooth video is the result of presenting successive pictures at regular time intervals. If one or more pictures are dropped from the sequence of presentation, it will be noticeable as a short pause. This is called a temporal artifact. A temporal artifact may also be followed by a secondary effect if the dropped picture was the reference frame for a P-Frame. In this case, the P-Frame will not decode properly and will result in a visual artifact. Visual artifacts appear as blocks of scrambled colors, sometimes referred to as macro blocking. To avoid this effect the TANDBERG FieldView Device detects dropped frames and compensates by inserting the last successful frame.

MPEG-4 Group Of Picture

A group of pictures (GOP) consists of an I-Frame as an initial reference frame followed by zero or more P-Frames. A GOP size of 1 (all I-Frames and no P-Frames) is valid but may result in poor image quality since the compression engine must still meet the target bit rate setting and to do so the quality of the individual frames must be reduced. If a frame is dropped when the GOP size is 1, a temporal artifact will be noticed but no visual artifacts will result because there are not any inter-frame dependencies.

Increasing the GOP size results in better image quality because the P-Frames are smaller than I-Frames and so the excess bit rate capacity may be used to encode a higher quality I-Frame as a reference. The trade off is that a dropped frame will result in not only a temporal artifact, but also a visual artifact (unless the frame that is dropped was the last frame in the GOP). For example, if the GOP size is 10 and an I-Frame is dropped, it will result in a temporal artifact due to the dropped I-Frame. In addition, the nine P-Frames following will not decode properly resulting in nine frames of visual artifacts. The visual artifacts will continue until the next I-Frame is encountered.

Guidelines for Using Media Conﬁgurations

Once you’ve chosen a target and peak bit rate, you can adjust the quality of the video stream using the following guidelines. Remember that the target and peak should not exceed the available bandwidth of the current network path.

For a better quality image:

Reduce the fps.• Increase the GOP.• Reduce the image size.•

For better motion capture increase the fps, reducing image size if necessary to maintain the desired visual quality.

If there is packet loss (e.g. due to interference, channel contention, varying BW) and you see macro blocking or pauses:

Decrease the GOP.• Use I-only (GOP=1) but keep in mind that if I-frames are lost, the motion •

will be choppy.

Note: In very high packet-loss environments it may be necessary to record

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to SD storage card and then stream the recording later when a more reliable network path is available (deferred collaboration).

To reduce TANDBERG FieldView Device processing load:

Reduce the fps.• Increase the GOP.•

TANDBERG FieldView Administrator Guide

Exporting Media Conﬁguration Parameters

Media conﬁguration deﬁnitions are saved in an XML ﬁle. After creating custom media conﬁgurations you can export them to other TANDBERG FieldView Application PCs by copying this ﬁle. You can distribute and manage media conﬁgurations for a site using FieldView Management Suite (FMS). Refer to

FMS documentation for further information.

To manually copy media conﬁgurations:

Use the TANDBERG FieldView Application to create the desired set of 1.

custom media conﬁgurations for your FieldView network.

Quit the TANDBERG FieldView Application. Check that the TANDBERG 2. FieldView Application icon is not in the Task Bar or in the Windows

notiﬁcation area. Locate the ﬁle 3. C:\Documents and Settings\All Users\Application Data\FA\

CustomProﬁles.xml. Note that the Application Data folder may be hidden on your PC.

On the PCs to which you want to copy media conﬁgurations, quit the 4.

TANDBERG FieldView Application. Check that the TANDBERG FieldView

Application icon is not in the Task Bar or in the Windows notiﬁcation area. Copy the ﬁle 5. C:\Documents and Settings\All Users\Application Data\FA\

CustomProﬁles.xml from the original PC to the other PCs.

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7. User and Contact Management and Distribution

The FieldView uses a list of Users to control access to the TANDBERG FieldView Device and TANDBERG FieldView Application, and a list of Contacts to allow calls to be easily initiated. A system administrator can create these lists and then distribute them to the TANDBERG FieldView Devices and TANDBERG FieldView Applications which will be collaborating.

You can distribute and manage user and contacts for a site using FieldView Management Suite (FMS). Refer to FMS documentation for further information.

To manually copy User and Contact lists use the information below.

Users and Contacts Overview

The Local Users and Local Contacts lists are managed in an XML ﬁle named LocalRegistrationService.xml. Users listed in the Local Users list are authorized to log in and make or receive calls.

On the TANDBERG FieldView Application, users are listed under the Local Users tab and contacts are listed under the Local Contacts tab. New users and new contacts can be added in these tabs using the Edit > New function.

At the TANDBERG FieldView Device, the User list is displayed in the User Authentication window (in the Username dropdown list) when logging in. The Contacts list is shown when choosing an TANDBERG FieldView Application to call.

The system administrator builds the initial master list of users and contacts at the TANDBERG FieldView Application and copies the master list to all TANDBERG FieldView Applications and TANDBERG FieldView Devices.

Note that if access control is not required, creating and using a Local Users list is not necessary. In this case all users will login as ‘admin’ or as a single shared user created for this purpose.

Fig. 7-1 FA User Information

User Information

The following information is required (Fig. 7-1) for each User to be created:

User login name and password•

User ﬁrst and last name•

Whether the user will have Administrator privilege at TANDBERG FieldView •

Application

User’s SIP account information (optional) See • Call Control>SIP Settings in

Chapter 4.

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Contact Information

The following information is required (see Fig. 7-2) for each contact to be created:

TANDBERG FieldView Device or TANDBERG FieldView Application name (eg. •

LabCam; TedPC)

Network address (eg. labcam@192.168.1.12; tedpc@192.168.1.34 ) •

Note: DNS names can be used if your site supports DNS and your PCs have

fully qualiﬁed DNS names. (e.g. tedpc@dellpc21.mycompany.com) The DNS name for a TANDBERG FieldView Device is conﬁgured under

Conﬁguration > General > DeviceName. See the section General.

If you are using a SIP Registrar then use the SIP address provided for your registration account.

Type: Computer (PC running TANDBERG FieldView Application) or Camera •

(TANDBERG FieldView Device). On the TANDBERG FieldView Application, only camera entries are selectable when making a call. On the TANDBERG FieldView Device, only computer entries can be selected.

Group: Shared (visible to all) or Personal (only visible to the logged in User)•

Fig. 7-2 FA Contact Information

Creating User and Contact Lists

To create User and Contact lists:

Start the TANDBERG FieldView Application .1. Login as ‘admin’ (default password ‘admin’).2. Select the Local Users tab.3. In the Local Users tab, select 4. Edit > New to add a new TANDBERG

FieldView Application User. Repeat for all desired TANDBERG FieldView Application Users.

In the Local Contacts tab, select 5. Edit > New and enter your list of TANDBERG FieldView Application and TANDBERG FieldView Device contacts. For Type select TANDBERG FieldView Device (for a TANDBERG FieldView Device contact) or Computer (for a TANDBERG FieldView Application client PC contact). For Group select Shared so that the entries will be visible to all users.

Select 6. File > Export Contacts and Users to generate a ﬁle (default name is contacts.xml) containing all the users and contacts you have created.

Copy 7. contacts.xml to all PCs that are licensed to run the TANDBERG FieldView Application and import it using File > Import Contacts and

Users. Also, copy the ﬁle to all TANDBERG FieldView Devices as explained

below.

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TANDBERG FieldView Administrator Guide

Copying Registration File to TANDBERG FieldView Device

The FMS is the easiest way to update multiple TANDBERG FieldView Devices at the same time. Consult the FMS User Manual for detailed instructions.

For cases where the import is to be done without the FMS, the registration ﬁle

must be copied to a SD storage card.

To copy a registration ﬁle to the TANDBERG FieldView Device:

On a PC, copy 1. contacts.xml to an SD card (in the root or in a subfolder). Insert the SD card into the TANDBERG FieldView Device.2. From the Main Menu, select 3. Conﬁguration and from the Conﬁguration

window, select the Maintenance>Import page.

Enter the path to the registration ﬁle in the 4. Import File edit box or browse to the ﬁle using the browse button.

Tap the 5. Import Contacts and Users button to import the registration ﬁle to the TANDBERG FieldView Device ﬁle system.

Tap 6. Accept. Remove the SD card.7. Press the 8. Power button for two seconds to turn off the device. Restart the TANDBERG FieldView Device and press the 9. Call button to verify

that the Local Contacts list has been updated.

Repeat for all other TANDBERG FieldView Devices.10.

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TANDBERG FieldView Administrator Guide

8. Maintenance

This section outlines basic maintenance for FieldView components. It describes software updates, followed by general maintenance procedures.

Software Updates

TANDBERG FieldView Device Software Updates

Software updates may be available for the TANDBERG FieldView Device and

starting with OS v3.xx consist of a package ﬁle and a manifest ﬁle as listed in Table 8-1 Software update components. The package ﬁle contains the components that are required for the software update. The manifest ﬁle is an XML ﬁle describing the contents of the software update package.

Caution: Do not rename the package and manifest ﬁles.

Table 8-1 Software update components

Type File Name

Software Update Package XXX-vV_VV.zip

Fig. 8-1 Maintenance>Update

Conﬁguration Page

Manifest ﬁle Manifest.xml

Where: XXX is an optional identiﬁcation string

V_VV is the Version number (e.g. 2_18)

To update software, ﬁrst make sure that the battery is installed in the

TANDBERG FieldView Device and external power is applied. Software cannot be updated without both battery and external power present.

Note that if updating OperatingSystem v2.xx or lower, registry settings may not be preserved and they may revert to factory defaults and screen calibration

will occur. Make note of your current Conﬁguration settings and re-enter them

after update if desired. Software updates require the updates to be available either on a formatted

SD card (see the section SD Format later in this chapter for instructions on formatting an SD card) or on a network accessible web server.

If the update will be from an SD card:

1. Insert the SD card into the card reader of your PC and create a folder

labeled SysUpdate in the SD card’s top level directory (i.e. \SysUpdate).

Note: if another location is speciﬁed the default path will have to be modiﬁed on the software update screen before performing the update.

Copy the software update ﬁles to the \SysUpdate folder on the SD card. 2. Subfolders will not be searched for update ﬁles.

Remove the SD card from the PC and insert into the TANDBERG FieldView 3.

Device. To perform the software update, select Conﬁguration from the main menu. Select the Maintenance>Update page. From the Package Server drop-down list, select the appropriate source for

the update package. If updating from an SD card, select ﬁle. If updating from a web ﬁle download server, select http or https as appropriate.

If the path shown is incorrect, update it using the keypad by tapping anywhere

in the path ﬁeld or if the update is from a ﬁle on the SD card the browse (…) button can be used to navigate to the correct ﬁle.

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Tap the Search button to locate the update. If the update is found, the button will change to a Download button.

Tap the Download button to copy the software update from the source location. Note that any component with a version that does not match the installed version is considered new and may be updated. If several versions are available from the download source, only the highest numbered version is displayed.

Once the download is complete, the Download button will change to an Install button. Tap the Install button to complete the software update.

The device will be automatically restarted after the update completes.

TANDBERG FieldView Administrator Guide

TANDBERG FieldView Application Updates

Install software updates for the TANDBERG FieldView Application following the installation instructions provided in TANDBERG FieldView Application Installation or the instructions provided with the update. Uninstalling a previous version is not necessary unless you are directed to do so in the update instructions.

Note: Snapshots, recordings, contacts, users and software license are all

preserved during a software update.

Batteries

The TANDBERG FieldView Device battery tracks its current charge level and condition. Lithium-ion batteries age with repeated use, resulting in reduced capacity. When battery life is reduced to unacceptable levels, the battery should be replaced.

An external battery charger is available that will charge and condition the battery. Conditioning synchronizes the true charge level of the battery with its reported value. The battery charger will also detect malfunctioning batteries. Refer to the TANDBERG FieldView Device External Charger User Manual for

operating instructions and speciﬁcations.

Battery Removal

Warning

Always turn off the TANDBERG FieldView Device

before removing the battery.

Failure to do so may permanently damage

the TANDBERG FieldView Device.

Refer to the TANDBERG FieldView Device Users Manual for instructions on removing the battery.

Improving Battery Life

TANDBERG FieldView Device battery life can be improved by:

Placing the TANDBERG FieldView Device in Standby when it is not being used •

for short periods of time. (The TANDBERG FieldView Device will still receive

incoming calls in Standby.) The Standby timer can be set to do this automatically

Turning off the TANDBERG FieldView Device whenever it is not being used and it •

does not need to be available to accept incoming calls

Lowering the viewﬁnder backlight brightness level. The default setting for the •

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backlight is one step below maximum. Setting the backlight level higher will

reduce battery life

Lowering the backlight to minimum whenever the viewﬁnder is not needed. •

This can be done quickly by pressing and holding the Display button for at

least two seconds. Press and hold it again to restore the current backlight

level

Improving the WLAN signal reception to minimize number and length of •

wireless packet transactions

Disabling the radio if it will not be used• Reducing unnecessary use of illumination• Reducing unnecessary use of zoom• Reducing the speakerphone volume.•

TANDBERG FieldView Administrator Guide

SD Cards

Always use SD cards that conform to the requirements outlined under Secure Digital (SD) Slot in Chapter 2.

Note: Never remove an SD card while recording or playback is active. File or

SD card corruption may result.

Fig. 8-2 File Browser

SD Format

All SD cards used with the TANDBERG FieldView Device must be formatted in the TANDBERG FieldView Device. This includes cards that are labeled “preformatted.”

Note: Failure to format the SD card using the TANDBERG FieldView Device

may result in poor or erratic performance and may cause ﬁle corruption or ﬁle

loss.

To format an SD card from the File Browser:

Insert the SD card into the TANDBERG FieldView Device.1.

Select 2. File Browser from the Main Menu.

Tap 3. Storage Card at the top of the folder pane in the ﬁle browser window.

4. When Storage Card is selected, the Format button will be available in the

controls list. See Fig. 8-2.

Tap 5. Format and follow the on-screen directions.

Do not remove the card until formatting is complete.

The time required to complete the format operation is dependent on the

size of the card. For example a 1 GB card takes approximately 5 minutes.

Preventative Maintenance

The TANDBERG FieldView Device requires little preventative maintenance. Follow the recommendations outlined in the TANDBERG FieldView Device User Manual and the following guidelines.

General Recommendations

Do not expose the TANDBERG FieldView Device to dust, rain, or moisture.• Protect the TANDBERG FieldView Device from temperature extremes. Do •

not leave it on an automobile dashboard or on top of a heat source.

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Observe the rated operating and storage environmental speciﬁcations.•

Always use the provided wrist lanyard or a neck strap to prevent an •

accidental drop. The TANDBERG FieldView Device is a precision instrument

and must be protected from drop and vibration.

Operate the TANDBERG FieldView Device in a well ventilated area to •

prevent overheating. Do not block the cooling vents. Do not operate the

TANDBERG FieldView Device in a closed environment where it can overheat

(e.g. a sealed plastic bag).

Always turn off the TANDBERG FieldView Device before opening the battery •

door or removing the battery.

TANDBERG FieldView Administrator Guide

Viewﬁnder/Touch Screen

Do not leave the TANDBERG FieldView Device in direct sunlight or strong •

ultraviolet rays for extended periods of time. LCD displays deteriorate when

exposed to ultraviolet rays.

Do not store the TANDBERG FieldView Device above or below the rated •

storage temperature. It may cause permanent damage to the screen.

Do not allow the TANDBERG FieldView Device to come into contact with •

water drops or ﬁnger grease. Extended contact may cause discoloration or

spots.

Protect the screen from scratches. Use the supplied stylus or plastic-tipped •

pens designed for use on a touch screen. Never use a sharp object on the

touch screen.

Tap the screen lightly. Do not press hard or strike the screen.• Clean the screen with a soft cloth moistened with distilled water. Do not use •

commercial or household cleaners as they may damage the screen.

Consider using a replaceable screen protector to help protect against •

scratches.

Optics

If you will be using the TANDBERG FieldView Device in a dusty or dirty •

environment, we recommend that the lens be protected with a screw-on

lens ﬁlter such as a standard 30.5 mm skylight ﬁlter.

Clean the lens with optical lens cleaning cloth and cleaning solution. Do not •

use general purpose tissue.

Ergonomic Recommendations

Important: Follow the recommendations below to minimize risk of ergonomic

injury.

Follow the recommendations of your Health and Safety Ofﬁcer regarding •

your company’s safety policies and procedures.

Whenever possible, reduce or eliminate repetitive motion.• Maintain a natural position while operating the equipment.•

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TANDBERG FieldView Administrator Guide

9. Troubleshooting

This section contains information and guidelines for troubleshooting problems when they occur. Information is provided on operating features and product design which will be of use when troubleshooting.

This chapter contains a troubleshooting guide outlining speciﬁc steps to follow in case of difﬁculty.

Reset TANDBERG FieldView Device

If the TANDBERG FieldView Device hangs and will not respond by any other means, the following methods can be used to reset it by initiating a power-up sequence.

Caution

Resetting the TANDBERG FieldView Device may cause damage

to the ﬁle system.

Reset should only be done if the TANDBERG FieldView Device

stops responding to normal operations.

Soft reset

Perform a soft reset by simultaneously holding down the Power button and the Display Mode button until the viewﬁnder clears (after approximately 10 seconds).

Hard Reset

If the soft reset does not correct the problem, perform a hard reset by inserting the stylus tip into the hole below the SD card slot. The orange LED

will ﬂash three times and the viewﬁnder will turn off indicating that a reset is in

progress.

PC Log Files

Log ﬁles generated by the TANDBERG FieldView Application are located in

C:\Documents and Settings\All Users\Application Data\MCA. Note that the Application Data folder may be hidden.

The logs are:

MVCSCore.log: core services log MCA.log: application log

Firewall and Anti-Spyware Blocking

The TANDBERG FieldView Application uses, makes, and accepts network connections on various ports (see Table 3-1 FieldView Network Protocols and

Ports). Most PC ﬁrewall and anti-spyware applications need to be conﬁgured

to permit these connections, otherwise the connections will be blocked. Most

ﬁrewalls offer a means of specifying a list of programs which will not be blocked. Table 9-1 provides information on some common ﬁrewalls and the recommended method of conﬁguring them.

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Wireless signal

strength

Chapter 9

Table 9-1 Firewall Conﬁguration

Firewall Application Conﬁguration Notes

TANDBERG FieldView Administrator Guide

Microsoft Windows Firewall

Symantec Norton Antivirus v14

Cisco VPN client Although it is possible to disable this client, this

See also http://kb.mozillazine.org/Firewalls.

The ﬁrst time TANDBERG FieldView Application

is launched, Windows Firewall should pop up and ask if Mobile Collaboration Application should be Blocked or Unblocked. Select Unblock at this time.

To turn off Windows Firewall or create an exception for Mobile Collaboration Application, open Start > ControlPanel > Windows FireWall.

Ensure that C:\Program Files\TANDBERG\FA\mca. exe is listed and set to Allow under Settings

> Internet Worm Protection > Conﬁgure >

Program Control > Program Rules.

does not disable its ﬁrewall feature. To do this

you must clear eStateful Firewall (Always ON) under Options.

Checking wireless signal

Fig. 9-1 FD Wireless Signal Strength

Fig. 9-2 FD Status menu

Wireless Bar graph on Status Bar

Press the Display button on the TANDBERG FieldView Device to quickly check whether the TANDBERG FieldView Device has detected and connected to a wireless network, and view the wireless signal strength as shown in Fig. 9-1. Also, if the device is presently registered with a SIP registrar, this will be reported as Registered on the second row.

Network Status

More detailed network information is available by selecting Network Status from the Status menu shown in Fig. 9-2. Network Status contains Wireless and Wired parts as shown in Fig. 9-3 and Fig. 9-4.

Table 9-2 Network Status ﬁelds

Name Description

Wireless 802.1 b/g

Status Connected/Disconnected to access point

IP Address IP address of TANDBERG FieldView Device on wireless

LAN

MAC Address MAC address of TANDBERG FieldView Device radio

Default Gateway Default gateway

Fig. 9-3 Wireless Network Status

DHCP Server Dynamic Host Conﬁguration Protocol server

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Fig. 9-4 Wired Network Status

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Name Description

DNS Server Dynamic Name Services server

SSID Wireless LAN identiﬁer

Signal Quality Quality as None/Poor/Good/Very Good/Excellent

Signal Strength Received signal measured in dBm

SNR Received signal/noise ratio in dB

Access Point MAC address of associated AP radio

Wired Ethernet

Status Connected/Disconnected to wired network

IP Address IP address of TANDBERG FieldView Device on wired

network

MAC Address MAC address TANDBERG FieldView Device wired

Ethernet port

TANDBERG FieldView Administrator Guide

Stream Status

To see the status of the audio/video stream, select Stream Status from the menu shown in Fig. 9-2.

The TANDBERG FieldView Device displays stream status in two windows.

Stream Status—Conﬁguration (Fig. 9-5) lists the current operating settings.

Tap View Statistics at the bottom of the window to open the Stream Status – Statistics window (Fig. 9-6) and display current performance metrics of the network connection. While the packet loss is greater than 2%, the TANDBERG FieldView Device displays a warning message below the statistics.

Wireless Information

Additional wireless and IP information is available in the CF8385PN1 window under the Wireless Information tab (see CF8385PN1—Wireless Information) and the IP Information tab (see CF8385PN1—IP Information)

The radio channel selections are managed on the Radio Conﬁguration window (see Fig. 4-5 Radio Conﬁguration page).

Recommended diagnostic tools

Table 9-3 lists tools which are useful for troubleshooting network and wireless issues.

Table 9-3 Diagnostic tools

Utility Availability Purpose

ping DOS/XP Check Network path from PC to

TANDBERG FieldView Device

ipconﬁg/ﬂushdns DOS/XP Check Network conﬁguration of PC

tracert DOS/XP Check Network path from PC to

TANDBERG FieldView Device

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Fig. 9-5 Stream Status, Conﬁguration

Fig. 9-6 Stream Status, Statistics

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Utility Availability Purpose

WireShark Wireshark.com LAN packet capture/ analysis

NetStumbler Netstumbler.com Monitoring of nearby wireless LANs

TANDBERG FieldView Administrator Guide

Airopeek or equivalent

dxdiag XP Test PC graphics and verify DirectX

Airopeek.com Wireless packet capture/ analysis

version

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TANDBERG FieldView Administrator Guide

TANDBERG FieldView Device and TANDBERG FieldView Application Troubleshooting

This section lists symptoms, causes, and solutions for common TANDBERG FieldView Device and TANDBERG FieldView Application problems.

TANDBERG FieldView Device Troubleshooting

TANDBERG FieldView Device won’t power on.

Cause Solution

Depleted battery Charge battery using DC adapter

Missing battery Insert battery. The TANDBERG FieldView Device will not operate

on DC adapter alone. A battery is required

Defective battery Try a different battery

Battery door not fully closed Verify battery door is fully closed – see TANDBERG FieldView

Device User Guide

Defective battery door switch Test if unit will start in the following case: hold Hard Reset

switch (see Hard Reset) and simultaneously press Power button. If unit starts then the battery door switch is defective – contact Technical Support

Defective Power button switch Contact Technical Support

TANDBERG FieldView Device powers on but viewﬁnder is black.

Cause Solution

Lens is covered. Check lens

Backlight is set to low. Hold Display Mode button for 2 seconds to toggle ON/Dim

backlight, or adjust backlight using Conﬁguration > Display >

Backlight

High ambient lighting is washing out the

viewﬁnder.

No audio from TANDBERG FieldView Device speaker.

Cause Solution

Volume at 0 and Audio Output Muted icon is present

Headset inserted Disconnect headset

No incoming audio stream Check microphone audio at remote TANDBERG FieldView

Shade the viewﬁnder.

Press Volume Up

Application. For Windows XP, check Control Panel > Sound and Audio Devices > Audio tab: under ‘Sound Recordinig’ press the ‘Volume’ button and verify the Mic has ‘Seclect’ checked.

To further test the mic, select the Voice tab and press ‘Test hardware…’ and follow the instructions.

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High pitched feedback when TANDBERG FieldView Application and TANDBERG FieldView Device in close proximity.

Cause Solution

Audio feedback loop has been created. Mute the TANDBERG FieldView Device microphone or lower

the TANDBERG FieldView Device speaker volume, or use a headset

TANDBERG FieldView Device built-in microphone not working.

Cause Solution

Microphone muted and icon is present. Press Microphone Mute button to resume operation.

TANDBERG FieldView Administrator Guide

Low speaker volume at remote end TANDBERG FieldView Application.

Sound muted at remote end TANDBERG FieldView Application, Control Panel, or loudspeakers.

Line-In is currently selected as audio source. Switch from built-in line-in to microphone using

TANDBERG FieldView Device built-in microphone appears intermittent.

Cause Solution

TANDBERG FieldView Application user is listening to Voice audio and sound source volume is below minimum sound level threshold

TANDBERG FieldView Device headset not operating.

Cause Solution Headset plug not fully inserted into TANDBERG

FieldView Device.

External audio input at line-in jack not audible.

Cause Solution Signal too low. Requires input Line Level of about 1Vrms. Line-in not selected. Switch from built-in microphone to line-in using Conﬁguration

Increase TANDBERG FieldView Application speaker volume.

Enable sound at remote end PC.

Conﬁguration > Audio > SubjectAudioSource.

Enable Subject Audio channel at TANDBERG FieldView Application. There is no minimum sound level threshold with Subject Audio.

Verify plug is fully inserted.

> Audio > SubjectAudioSource.

Call reports Ringing but no response. It reports TANDBERG FieldView Application Call Failed or TANDBERG FieldView Device Session Disconnected.

Cause Solution

Wrong IP address for destination. Check IP address is correct. Addresses can change if using DHCP.

Destination PC is turned off. Turn on remote PC.

Destination TANDBERG FieldView Application is not running.

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If TANDBERG FieldView Application icon is not present in

Notiﬁcation area (near XP clock) then start TANDBERG FieldView

Application.

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Cause Solution

TANDBERG FieldView Administrator Guide

Destination TANDBERG FieldView Application is

set for DoNotDisturb or Ofﬂine.

No network path between source and destination. Ping from the TANDBERG FieldView Device network to the

Firewall is blocking connection attempt. Review ﬁrewall information.

SIP is enabled but you are calling a destination

speciﬁed by local IP address

Call attempt from TANDBERG FieldView Application: reports Ringing and TANDBERG FieldView Device rings for 60 seconds but then TANDBERG FieldView Application reports Call Failed.

Cause Solution

Windows Firewall is blocking connection attempt. Review ﬁrewall information.

Firewall is modifying SIP packets. Some ﬁrewalls modify SIP packets to assist with NAT/PAT

Set TANDBERG FieldView Application Online.

TANDBERG FieldView Application PC (Note: Ping may be blocked

by some ﬁrewalls or NAT).

Disable SIP – see Security.

traversal. This is not desired for FieldView operation. For Cisco

ﬁrewalls the command to disable this feature is (depends on

model/version): no ﬁxup protocol sip 5060 , or no ip nat service sip udp port 5060 ; no ip nat

service sip tcp port 5060

Call attempt from TANDBERG FieldView Device fails after 60 sec with Session disconnected and no ringing at TANDBERG FieldView Application

Cause Solution

The PC has multiple network adapters/ connections.

Session disconnects when video streaming enabled.

Cause Solution

Insufﬁcient bandwidth available. Select a lower bandwidth conﬁguration. See Call Window.

Session disconnects when TANDBERG FieldView Device roams to a new access point.

Cause Solution

New access point is on a different IP subnet so the TANDBERG FieldView Devices IP address is no longer valid.

If this includes a VPN connection, quit TANDBERG FieldView Application and then disable the VPN network.

To quickly evaluate the bandwidth at the PC end, use a speed test tool such as www.dslreports.com/speedtest.

Initiate a new call. It may be necessary to power cycle the TANDBERG FieldView Device so it acquires a new IP address.

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Poor radio signal.

Cause Solution

No or low received signal. Check the Wireless level in the Status bar. For more detailed

information check Network Status. Move closer to access point.

Radio interference. Check Network Status for high signal but poor SNR. Also, inspect

area for sources of interference in the 2.4GHz band.

Poor video image.

Cause Solution

Poor radio signal See Poor radio signal above.

Insufﬁcient bandwidth Select lower bandwidth settings (lower bit rate). See Guidelines

for Using Media Conﬁgurations.

TANDBERG FieldView Device associates with undesired access point.

Cause Solution

TANDBERG FieldView Administrator Guide

TANDBERG FieldView Device is conﬁgured to

connect with multiple APs

Network not listed on CF8385PN1 Wireless Information list.

Cause Solution

Desired radio channel is not being scanned. Check Conﬁguration > Network > Radio and verify the

No wireless access points in the vicinity. Move closer to an access point.

Access point is not transmitting its SSID. Manually add the wireless network. See CF8385PN1—Wireless

Delete undesired APs from the Preferred Networks list using

Conﬁguration > Network > Wireless > Advanced >

Advanced. See Advanced Wireless Settings

channels your access points are using are selected. See Network>Radio.

Information.

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Desired wireless network not listed in CF8385PN1 window, but presently connected with another wireless network.

Cause Solution

TANDBERG FieldView Administrator Guide

Scanning for new networks and APs is suspended if connected with good signal.

Ethernet address is initially 0.0.0.0 when cable is inserted but after a minute becomes 169.x.x.x.

Cause Solution

Unable to reach a DHCP server. No DHCP server has replied so an auto IP address has been

No Ethernet connection

Cause Solution

Hub port is not active. Verify TANDBERG FieldView Device Ethernet port Activity light is

Move out of range of connected network. Delete connected AP from the Preferred Networks list using

Conﬁguration > Network > Wireless > Advanced >

Advanced. See Advanced Wireless Settings. Re-add this AP to the list later if desired.

Force a scan for APs in the vicinity to occur by reopening the CF8385PN1 window.

assigned, Check the network path from the TANDBERG FieldView Device to the DHCP server for continuity.

yellow when cable is connected and ﬂashes with TX/RX activity.

If it is off, the port may be in low power sleep mode. Open the network conﬁguration screen and select Advanced on the wired connection to wake up the port from low power mode.

Defective cable. Check with cable tester or other system.

Crossover required. If connecting directly from a PC to the TANDBERG FieldView

Device Ethernet port you may use either a crossover cable, or, a hub/switch and 2 straight cables.

Low throughput over Ethernet connection

Cause Solution

Hub or switch has incorrectly negotiated the Ethernet connection speed and or duplex.

Changes to static IP address settings not recognized

Cause Solution

A power cycle is required after changing the Static IP address settings.

Throughput can be heavily limited if the Ethernet connection is incorrectly negotiated e.g. switch is set for 10/half-duplex but TANDBERG FieldView Device is operating at 10/fullduplex. The video may appear blocked and distorted.

Check switch settings.

Power TANDBERG FieldView Device off and on and then check the network status. See Checking wireless signal.

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Chapter 9

Touch screen not responding.

Cause Solution

Stylus not calibrated See solution for Telestrations not aligned with stylus tip.

Device hung. Perform a soft or hard reset. See Reset TANDBERG FieldView

Device.

Defective touch screen. Contact Technical Support.

Telestrations not aligned with stylus tip.

Cause Solution

Touch screen not calibrated. Use Conﬁguration > Display > General >

AlignStylusToScreen to recalibrate. If unable to access the screen, simultaneously press the

Volume Up and Volume Down keys to access the touch screen calibration screen.

Tap pen in a text ﬁeld but onscreen keyboard does not appear.

TANDBERG FieldView Administrator Guide

Cause Solution

Keyboard is off-screen. Look carefully around the border of the viewﬁnder for the

keyboard frame and drag it back into view.

TANDBERG FieldView Device buttons not responding.

Cause Solution

Device hung. Perform a soft or hard reset. See Reset TANDBERG FieldView

Device.

Defective button. Contact Technical Support.

SD card not detected when inserted.

Cause Solution

Corrupt card. Try to read the SD card in a PC.

Note: Do not remove the card while recording. This may corrupt the card.

Card not correctly inserted. Insert card with metal contacts facing the front and contacts

inserted ﬁrst. It should click in to place when fully inserted.

Incorrect card type. Must use Secure Digital (SD) cards. Do not use SD cards

larger than 2GB. SDHC cards can be used with TANDBERG FieldView Device OS 3.x.

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Chapter 9

SD card slow to format in File Browser.

Cause Solution

Card has a non-standard ﬁle system. Format the card on a PC. In Windows XP, right-click on the card

and select Format. Set File System to FAT, set Allocation Unit Size to Default, and do not check Quick Format. Then press Start to format the card. Remove the card from the PC. Now format the card using File Browser.See SD format.

Slow SD card performance.

Cause Solution

Card not formatted with FAT16 ﬁle system. Format the card using File Browser. See SD format.

Recording on SD card has incorrect date and time in name

Cause Solution

TANDBERG FieldView Administrator Guide

TANDBERG FieldView Device has incorrect date and time.

Software update can’t ﬁnd ﬁles on SD card

Cause Solution

Wrong folder name on SD card. On a PC, verify the SD card contains the expected folder or

Wrong ﬁle name format. On a PC, verify update ﬁles on SD card are named as shown in

Image is not in focus

Cause Solution

Zoom set too high At !10 zoom the closest usable distance is ~3 feet. At !1 zoom

Object not in center of viewﬁnder autofocus area. Use Manual Focus.

Object too small for autofocus capture. Use Manual Focus.

Illumination LED won’t light

Set correct date and time in Conﬁguration > Time.

search path

Table 8-1.

it is ~1 inch.

Cause Solution

Defective button. Start a call and remotely toggle the LED from TANDBERG

LED failed Contact Technical Support.

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FieldView Application to test.

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Chapter 9

Battery won’t charge in TANDBERG FieldView Device.

Cause Solution

TANDBERG FieldView Administrator Guide

Internal TANDBERG FieldView Device charger not working or DC adapter is not working.

Battery is old. Recondition battery in an external battery charger.

Battery is beyond useful life. Discard battery. See TANDBERG FieldView Device User Guide.

Message Battery is defective.

Cause Solution

Battery is defective. Replace battery.

Video frames are visible on TANDBERG FieldView Application when using external s-video input source.

Cause Solution

S-video not fully synchronized In Conﬁguration > Video, temporarily set the Video Source

Under Conﬁguration > Information > Versions > System Manifest, the version of LocalRegistrationFile or

SplashScreen may report as unknown.

Cause Solution

Using a known good DC adaptor, verify orange Charge LED turns on when the DC adapter is inserted. It should turn off when the battery is fully charged (up to 8 hours).

to Internal and then back to S-Video. See TANDBERG FieldView Device User Guide.

A version for these components is not mandatory. None.

EAP: When authenticating, a prompt appears stating that the user certiﬁcate is invalid or expired.

Cause Solution

TANDBERG FieldView Device date and time are

not within the validity period of the certiﬁcate.

EAP: When authenticating to the network, a prompt appears saying that the server cannot be validated or

their certiﬁcate is invalid.

Cause Solution

Server cannot be validated. A work around is to go into the network properties

Check the TANDBERG FieldView Device system date and time and ensure that it is correct.

for the TLS secured network and, in the IEEE 802.1x

Authentication area, select Properties. Uncheck the Validate Server. The TANDBERG FieldView Device will no

longer attempt to verify the identity of the server.

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Chapter 9

EAP: When authenticating, the status label below the SSID list stays at Authenticating… or states Authentication Failed.

Cause Solution

TANDBERG FieldView Administrator Guide

There may have been a problem with the

certiﬁcate import process.

EAP: The root certiﬁcate is imported to an incorrect store.

Cause Solution

The decision on where to place certiﬁcates upon import from a PKCS 12 ﬁle is made automatically

by the software which attempts to mimic Windows XP as close as possible. If they are placed in undesired stores, you may have to

import the certiﬁcates/private keys separately.

Go into the network properties for the TLS secured network and, in the IEEE 802.1x Authentication area, select Properties.

Open the User Certiﬁcates applet and ensure that all necessary certiﬁcates are listed in their correct store. At a minimum for EAP-TLS, there should be a root certiﬁcate in the Trusted Store and a Personal certiﬁcate in the My Certiﬁcates store. Also, the personal certiﬁcate should have a private key present.

To export certiﬁcates individually from a Windows XP certiﬁcate

store.

Click 1. Start > Run.

Type ‘mmc’ to open the windows console.2.

Click 3. File > Add/Remove Snap-in… Click Add in the window.

From the Add Standalone Snap-in window, select 4. Certiﬁcates and click Add.

Select 5. User from the list.

Select 6. Finish, Close, OK.

Expand the Certiﬁcates – Current User node to show the 7. certiﬁcate stores associated with this user.

Select the store where the desired certiﬁcate resides 8.

(probably Trusted Root Certiﬁcate Authorities).

From the certiﬁcate list on the right, select the desired 9. certiﬁcate. Right-click All Tasks > Export. This opens the certiﬁcate export wizard.

If exporting a certiﬁcate with only a public key, select DER 10.

encoded binary (.cer) for a ﬁle type. A password is not required.

Enter a ﬁle location and name and ﬁnish the wizard.11.

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Chapter 9

EAP: The client certiﬁcate is imported to an incorrect store.

Cause Solution

TANDBERG FieldView Administrator Guide

The decision on where to place certiﬁcates upon import from a PKCS 12 ﬁle is made automatically

by the software which attempts to mimic Windows XP as close as possible. If they are placed in undesired stores, you may have to

import the certiﬁcates/private keys separately.

Follow the instructions in the previous troubleshooting topic to

export the personal certiﬁcate. In this situation, the certiﬁcate

will likely be in the Certiﬁcates > Current User > Personal store in Windows XP.

When navigating through the export wizard:

Select 1. Include the private key for export and select PKCS#12 (.pfx) for the ﬁle type.

Uncheck the boxes for 2. Enable Strong Protection and

Include all certiﬁcates in the certiﬁcation path if

possible. Enter a password from 0-32 characters (case sensitive). We 3.

recommend that you use a password greater than 0 length since some software may treat the empty string differently.

Enter a ﬁle location/name and complete the wizard.4.

To split the ﬁle into a certiﬁcate (.cer) and private key

(.pvk) using EldoS Crypto4 PKI freeware:

Browse to the exported PKCS ﬁle.1.

Right-click and select 2. Convert. This launches the Crypto4 PKI converter utility.

Enter the password and click 3. Next. This utility does not accept 0 length passwords. Click Next.

Enter the ﬁle name and path that you wish to export both 4. the certiﬁcate ﬁle and the private key as. Ensure that the ﬁle

extensions are .cer and .pvk respectively. Enter the password and select 5. Export Private Key. Select 6. Next to ﬁnish the export. Load the 7. .cer and .pvk ﬁle into the SD card root and import

them into the desired store on the MCD.

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Chapter 9

TANDBERG FieldView Administrator Guide

TANDBERG FieldView Application Troubleshooting

TANDBERG FieldView Application installation fails and displays the following message:

FieldView Application x.x.x Setup.

Unable to satisfy all prerequisites for FieldView Application x.x.x. Setup cannot continue until all system components

have been successfully installed.

Prerequisite check for system component XX failed with following error message: You do not have the permissions

required to install XX. Please contact your administrator.

Cause Solution

User does not have XP administrator privileges. Login to PC as a user with XP administrator privileges and install.

Activation Error

Cause Solution

Activation key entered incorrectly Ensure your PC is connected to the Internet and you have copied

and/or entered the proper two part activation key. If your site uses FESyou do not need to enter a key. See your FESSystem Administrator.

Activation Key previously used Once a key has been entered it cannot be re-used at a second

PC. Obtain a new unused key.

Activation Error: There is a problem with your license ﬁle that was installed with this copy of the

application.

Cause Solution

The license data is corrupt on the PC/laptop hard drive.

PC Microphone doesn’t work

Cause Solution

Desired microphone not selected in File >

Preferences > Devices.

No sound from PC speakers

Cause Solution

Speakers not selected in File > Preferences > Devices.

PC’s volume control set to low or off. Adjust the volume control on the side of the PC.

Speaker volume control set to low or off. Adjust the volume control on the speaker.

TANDBERG FieldView Application audio has been set to Mute.

Remove and reinstall the TANDBERG FieldView Application, then re-activate.

Change Microphone selection then quit and restart TANDBERG FieldView Application.

Change Speakers selection then quit and restart TANDBERG FieldView Application.

See TANDBERG FieldView Application Volume Call Control – Mute Voice and Mute Subject Audio.

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Chapter 9

Echo audible

Cause Solution

TANDBERG FieldView Administrator Guide

PC microphone and speaker are too close together

TANDBERG FieldView Application microphone not recorded.

Cause Solution

Only Subject Audio is picked by the TANDBERG FieldView Device’s microphone is recorded.

Video playback window is corrupt or black.

Cause Solution

PC graphics card/driver not fully DirectX compliant.

Video driver needs to be reset. Remove, then reinstall the video driver.

Dual monitor PC has drawing issues.

Use a PC headset or a quality USB speakerphone. Physically separate the microphone and speaker. Use a lower

speaker volume level.

Voice from the TANDBERG FieldView Application can be recorded “over the air” from the TANDBERG FieldView Device’s speaker to the TANDBERG FieldView Device microphone.

Verify DirectX compatibility of the video card with your PC vendor. Update video drivers from your video card vendor. Run XP diagnostic dxdiag.exe. See TANDBERG FieldView Application User Guide for video card requirements.

Cause Solution

Graphics card/driver not fully DirectX compliant. Run TANDBERG FieldView Application on primary monitor.

Update video drivers from your video card vendor.

Recordings and snapshots have incorrect date and time in ﬁlename.

Cause Solution

PC has incorrect date and time. Set correct date and time in Windows Control Panel.

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Appendix A

TANDBERG FieldView Administrator Guide

Appendix A TANDBERG FieldView Device Technical Speciﬁcations

System Architecture

High performance, multiprocessor architecture optimized for real-time multimedia processing and communications in •

a handheld form factor

Microsoft WinCE 5.0• SIP-based session control• Windows-based PC Client allowing for easy call initiation and camera control•

Physical Characteristics

Size – 174 (6.85”) mm wide ! 96.0 (3.78”) mm high ! 87.1 (3.43”) mm deep• Weight – 720 grams (1.59 lbs)• Non slip hand grips• Integrated LED-based illumination• Integrated water resistant doors for all external connectors•

Optical Performance

CCD image sensor – capable of high precision close-up video• 10! optical zoom, f=4.2 mm (wide) to 42 mm (tele), F1.8 to F2.9• 10 mm minimum working distance (wide end)• 1000 mm minimum working distance (tele end)•

1.5 lx (50 IRE) minimum illumination• Automatic/manual white balance• Manual or automatic focus•

Video Standard

MPEG-4 Simple Proﬁle @ L3 •

H.263+• Up to 2.5 Mbps• User selectable resolutions and frame rates up to:•

•

NTSC: D1 (720 x 480) at 30 fps

•

PAL: (720 x 576) at 25 fps

User Interface & Features

VGA (640 " 480) display/viewﬁnder•

Integrated touch screen• User-friendly graphical user interface• Dedicated call send and end buttons• Simple end-user experience much like a cellular telephone• Still image capture button• Stream button• Video stream can be started and stopped by pushing one button• Context sensitive cursor pad buttons (includes volume controls, microphone mute, and illumination control)• Media record to SD card• Manual focus button• OSD (On Screen Display) button for easy access to status and other information• Integrated contacts directory•

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Appendix A

End user selectable streaming parameters• LED indicators for power, stream/record, power/charging, and network link•

Collaboration Features

Form factor and software optimized to allow real time voice and video •

collaboration related to subject matter being captured by the TANDBERG

FieldView Device

Telestration:•

•

Allows both the TANDBERG FieldView Device operator and TANDBERG FieldView Application operator to draw on top of the video or frozen image

•

Both “ends” of the conversation see the drawing simultaneously

Remote control of major TANDBERG FieldView Device features—zoom, •

focus, still image capture, illumination, and stream parameters

Image sharing•

Audio Features

Omni-directional microphone for VoIP support• Microphone or line-in input for capture of subject audio time synchronized •

with the subject video

Headset support ideal for high noise environments• Speakerphone with acoustic echo cancellation• Silence suppression of VoIP communications to minimize network •

bandwidth utilization

Dynamic jitter buffer adjusts to changing network conditions to balance low •

latency with a low voice dropout rate

TANDBERG FieldView Administrator Guide

Audio Standards

VoIP: G.711, GSM 6.10• Subject Audio: G.711, GSM 6.10•

Security

User ID and password control• WLAN Network Authentication modes:•

•

WPA/WPA2 – Enterprise

•

WPA/WPA2 – PSK

•

Open

•

Shared

WLAN Data Encryption modes:•

•

AES

•

WEP

•

TKIP

•

Disabled

802.1X Authentication•

•

EAP-TLS

•

PEAP

Media encryption: AES•

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Appendix A

PC Client Software

Displays video from remote camera• Supports automatic resizing according to video stream parameters• Full duplex VoIP support• Remote control of camera illumination, freeze frame, zoom, manual focus •

and stream parameters

Telestration—remote drawing support• Easy to use connection manager•

Familiar instant-messaging like user interface•

Image snapshot• Video recording•

External Interfaces

SD/SDHC Memory Card•

•

Minimum write speed: 9.0 MB/sec

•

Minimum read speed: 10.0 MB/sec S-video In• External power input• Headset•

•

Mono 32 ohm speaker

•

3.5mm audio jack (3 conductor, tip microphone, ring speaker) 10/100 Mbps Ethernet• USB Host 2.0• Audio line-in•

•

1 Vrms input

•

2.5 mm audio jack, 2 conductor, tip line-in

TANDBERG FieldView Administrator Guide

Communications

SIP• Integrated 802.11 b/g radio• RJ-45 10/100 Ethernet•

Power

Rechargeable 2400 mAH Li-Ion battery pack• External power•

•

Input: 12 VDC @ 1A

•

External Power Adapter Speciﬁcations:

•

Output Voltage: 12 VDC @ 1.5 A

•

Rated Input Voltage: 100–240 VAC

•

Input Voltage Range: 90–264 VAC

•

Rated Input Frequency: 50–60 Hz

•

Input Frequency Range: 47–63 Hz

Operating Environment

Temperature:•

•

Operating: 0 to 40 °C

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Appendix A

•

Storage: –20 to 60 °C

Operating humidity: 5–80% (non-condensing)•

TANDBERG FieldView Administrator Guide

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Appendix B

TANDBERG FieldView Administrator Guide

Appendix B Supported Equipment

802.11 Wireless Infrastructure

We recommend enterprise-grade wireless infrastructure equipment for use with the FieldView. Consumer-grade equipment may function adequately for small, low performance needs but is not recommended.

Infrastructure equipment from Cisco and Motorola (formerly Symbol) has been extensively tested with the FieldView and is recommended.

Secure Digital (SD) Memory Cards

The SD memory card used with the TANDBERG FieldView Device must provide

sufﬁcient performance in order to record audio/video streams. Suitable SD/SH-

HC cards are typically labeled as ‘High Performance’ or ‘High Speed’ but must

meet the following performance speciﬁcations:

Minimum write speed ! 9.0 MB/sec• Minimum read speed ! 10.0 MB/sec•

The SanDisk Ultra-II series of SD cards have been tested with the TANDBERG FieldView Device and are recommended. Other brands that meet the technical

performance speciﬁcations should also be acceptable.

Note: SD cards up to 2GB, and SDHC cards may be used with the TANDBERG

FieldView Device.

Firewall Traversal

The Tandberg VCS has been tested with the FieldView for both ﬁrewall and

Network Address Translation (NAT) traversal and is recommended.

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Appendix C

TANDBERG FieldView Administrator Guide

Appendix C SIP Conﬁguration Example

This section describes by example how to conﬁgure a TANDBERG FieldView

Device and TANDBERG FieldView Application to call each other using a

Tandberg VCS as SIP registrar and ﬁrewall traversal solution. In the example,

the TANDBERG FieldView Device and TANDBERG FieldView Application are

behind ﬁrewalls and the registrar (sipsrv.aaa.com) is located at AAA Corp. The

SIP domain is sip.aaacorp.com.

SIP Accounts

A SIP account is required for each TANDBERG FieldView Device and TANDBERG FieldView Application that wishes to communicate.

For each account you will receive:

Uniform Resource Identiﬁer (URI)•

Authentication user name• Authentication password•

Two accounts are required to operate one TANDBERG FieldView Device and one TANDBERG FieldView Application. In this example the two accounts will be assigned as follows:

TANDBERG FieldView Device URI: FD101@sip.aaacorp.com Authentication user name: MD101 Authentication password: 12345

Fig. C-1 FD SIP settings tab

TANDBERG FieldView Application URI: FA102@sip.aaacorp.com Authentication user name: MA102 Authentication password: 67890

Setup the TANDBERG FieldView Device

Enter the SIP Parameters

To conﬁgure the TANDBERG FieldView Device with device parameters provided:

Press the Display Mode button (left of the view ﬁnder, above red record 1. button) until the Conﬁguration menu item appears.

Select Conﬁguration.2.

Select Call Control > SIP Settings3. Check Enable SIP Registration.4.

5. Select SIP Settings (see Fig. C-1)

Check Device Settings.• In URI enter FD101@sip.aaacorp.com.• In SIP Server Address enter sipsrv.aaa.com.• In Authentication User Name enter MD101.• In Authentication Password enter 12345.• In Authentication Type select Digest.•

Check TCP.• Tap Accept.6. Press the 7. Display Mode button.

Fig. C-2 Local User – Identiﬁcation tab

Fig. C-3 Local User – SIP Server tab

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Appendix C

TANDBERG FieldView Administrator Guide

Try to Register the TANDBERG FieldView Device

Press Display Mode button and verify you see Registered in the status bar at the bottom of the screen, below the Battery Status gauge. There must be a network path to the SIP registrar to be able to contact it and and register.

Setup the FieldView Application

Enter the SIP Parameters

To conﬁgure the TANDBERG FieldView Application to use the account

parameters provided:

Start the TANDBERG FieldView Application on the PC.1. Login with desired user name and password.2.

On the File menu, click MyProﬁle.3. The My Proﬁle dialog box appears. Open the Identiﬁcation tab (see Fig. C-2) and in URI enter FA102@sip.4.

aaacorp.com. Open the SIP Server tab5. (see Fig. C-3) and enter the TANDBERG FieldView

Application SIP account information.

Check Enable SIP Registration.•

In Address enter sipsrv.aaa.com.•

In User Name enter MA102.•

In Password enter 67890.•

In Type enter Digest.•

In Transport select TCP• Click OK.6.

Try to Register the TANDBERG FieldView Application

The status bar on the bottom of the TANDBERG FieldView Application main window should display ‘SIP:Registered’ (see Fig. C-4). There must be a network path to the SIP registrar to be able to contact it and register.

Fig. C-4 SIP Registration Status

Making a Call

Both the TANDBERG FieldView Application and TANDBERG FieldView Device must report ‘Registered’ before attempting a call.

Calling from TANDBERG FieldView Device to Application

To call from the TANDBERG FieldView Device to the TANDBERG FieldView Application:

On TANDBERG FieldView Device press the 1. Call Send button.

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Appendix C & Glossary

The Local Contacts list appears.

Tap in the ﬁeld at the bottom and enter the SIP address of the TANDBERG 2.

FieldView Application you wish to call. In this example the address is FA102@sip.aaacorp.com.3. Tap 4. Dial to call the TANDBERG FieldView Application.

TANDBERG FieldView Administrator Guide

Calling from TANDBERG FieldView Application to Device

To call from the TANDBERG FieldView Application to the TANDBERG FieldView Device:

On TANDBERG FieldView Application, select the 1. Local Contacts tab to view your contacts.

On the Edit menu, select 2. New to create a new contact. In the New Contact dialog box, enter contact information for the TANDBERG 3.

FieldView Device.

In Name enter AAA Corp.•

In Address enter TANDBERG FieldView Device101@sip.aaacorp.com.•

In Type enter TANDBERG FieldView Device.•

From Group select Shared.• Click 4. OK. In the Local Contacts list, select 5. AAA Corp and click Enter to call the

TANDBERG FieldView Device.

Glossary

AES Advanced Encryption Standard AP Access Point

DHCP Dynamic Host Conﬁguration Protocol

DNS Domain Name Service FA FieldView Application FD FieldView Device FES FieldView Enterprise Suite FMS FieldView Management Suite IP Internet Protocol NAT Network Address Translation PC Personal Computer RMA Return Materials Authorization RTP Real-time Transport Protocol SD Secure Digital SDHC Secure Digital High Capacity SIP Session Initiation Protocol

SSID Service Set Identiﬁer

TCP Transmission Control Protocol UDP User Datagram Protocol

URI Uniform Resource Identiﬁer

VPN Virtual Private Network XML Extensible Markup Language

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Philip Pedersens vei 20, 1366 Lysaker, Norway

Telephone: +47 67 125 125

Fax: +47 67 125 234

Video: +47 67 126 126

E-mail: tandberg@tandberg.com

TANDBERG FieldView Administrator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual