The part numbers for the Control Doors are incorrect in the Service Manual.
See the table below for the correct part number for the Control Doors.
ModelDescriptionPart Number
KV-27V20Control Door (Black)4-052-906-31
KV-27V25Control Door (Black)4-052-906-21
KV-27V35Control Door (Black)4-052-906-41
500
September 8, 2000
KV-32V25Control Door (Black)4-052-906-21
KV-32V35Control Door (Black)4-052-906-51
KV-27V40Control Door (Gray)4-074-282-31
KV-27V45Control Door (Gray)4-074-282-21
KV27V65Control Door (Gray)4-074-282-11
KV-32V40Control Door (Gray)4-074-282-31
KV-32V65Control Door (Gray)4-074-282-01
Reference: A. Mikami
PRINTED IN USA
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
CONFIDENTIAL
Service Bulletin
TV Products
CSV-1
Model:KP-53HS10, KP-61HS10
Subject:"D" & "DS" Board Part Number Differences
Based on Serial Number Ranges
Symptom:
(XXXX)
Solution:
Depending on the television serial number the “D” Board will have a different part
number.
Please refer to the tables below if any of the below boards need replacing
There are no P/N changes between Serial Number ranges on the KP-61HS10
A-1343-712-AA-1343-712-A
DescriptionAll Serial Number Starting With 90
Reference: PJA Eng.
PRINTED IN USA
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
CONFIDENTIAL
Service Bulletin
TV Products
CSV-1
Model:KV-32XBR400, KV-36XBR400
Subject:White Saturation, Loss Of Detail In Bright
Areas Of Scenes That Are Predominately Dark.
Symptom:
(D325)
Solution:
In bright areas of scenes that are predominately dark, the picture may be excessively
white and/or bright. This may result in a loss of picture detail in the bright areas.
Conditions under which the symptom may appear:
1- In the full screen mode, when playing a 480p source (like progressive-scan DVD).
2- In Twin-View mode, when playing a 480i source on the right-side window while TV,
VIDEO-1, VIDEO-2, VIDEO-3, or VIDEO-4 is selected for the left-side window.
If the customer complains of this symptom, replace the B-board. B-boards received
from WRPC-AS for service have already had the resistor changes shown below. In
the event that B-boards are out of stock in WRPC-AS, the set's original board can be
updated by making the resistor changes shown below.
No.
Date:
503
September 19, 2000
REFFORMERNEW
13B COMPLETE
*R3869
*R3870
*R3871
*R3477
*R3483
*R3493
*These parts are only required if the B-board is out of stock in WRPC-AS and you
need to update the set's original B-board.
See the next page for the part mounting locations.
Reference: ECN KVC04309
DESCRIPTIONPART NUMBERDESCRIPTIONPART NUMBER
PC BOARD
RESISTOR,
1.2K, 1/16W,
CHIP
RESISTOR, 220
OHM, 1/16W,
CHIP
A-1136-110-AB COMPLETE
PC BOARD
(UPDATED FOR
SERVICE)
1-218-694-11RESISTOR,
13K, 1/16W,
CHIP
1-218-676-11RESISTOR,
2.4K, 1/16W,
CHIP
A-1136-110-A
(SAME AS
ORGINAL PART
NUMBER)
1-218-719-11
1-218-701-11
PRINTED IN USA
TV Products Service Bulletin No. 503
KV-32XBR400/36XBR400
B-board, side B.
R3493
R3483
R3870
R3477
R3869
R3871
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
CONFIDENTIAL
Service Bulletin
TV Products
CSV-1
Model:KP-53HS10, KP-61HS10
Subject:Audio Dropout/Distortion Under Low AC
No.
Date:
Conditions.
Symptom:
(2511)
Solution:
RefDescription FormerDescription NewPart Number
C2054470UF/16v10UF/50V1-126-964-11
Audio mutes or distorts under low AC conditions
If the customer should complain of audio dropout please make the following circuit
changes on the “K” Board.
1. Change the value of capacitor C2054 to 10uf/ 50v.
Note: It is possible to use a 16v, or 25v rated capacitor as a substitute.
2. Mount a 10uf/50-volt capacitor from the anode side of diode D2023 with the
negative side of the cap to ground.
504
September 21, 2000
C1Not Mounted10UF/50V1-126-964-11
Reference: SBR9918
PRINTED IN USA
TV Products Service Bulletin No. 504
M
t
a
Q
K Board
Change C2054
to 10UF
2017
Positive
side of the
cap
ount a 10uf/50V capacitor with
he positive side of the cap to the
node side of D2023.
TV Products Service Bulletin No. 504
C2054 Replace with 10uf/50V
Add C1
10uf/50V (positive side
of capacitor to anode
side of D2023).
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
CONFIDENTIAL
Service Bulletin
TV Products
CSV-1
Model:KV-20FS12
Subject:Beznet and Control Door Part ChangeDate:
Symptom:
(xxxx)
Solution:
Not shownRetainer3-703-574-01
Door is hard to open.
The beznet and control door were changed in order to add a retaniner to improve the
operation of the (Ref. 6) control door.
The new Retainer Door and Beznet are not interchangeable with
the older door and Beznet.
Original Bezel with no retainerNew Bezel with retainer
Original Door New Door with hooks for retainer catching
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
CONFIDENTIAL
Service Bulletin
TV Products
CSV-1
Model:SU-27FD3, SU-32FD3, SU-36FD3
Subject:Repair of TV StandDate:
No.
506
October 16, 2000
Symptom:
(116X)
The ornamental front cover should not be installed, until the set is placed properly on top of
the stand. If the cover is installed before installing the TV, the cover can be pushed forward
causing the staple, which attaches the rail that the cover slides onto, to become loose.
Note:
positioned on the stand before placement of ornament al covers. Affixing the ornamental cover prior
to installation of TV provides potential for high impact to part attached by staple resulting in the
removal of the decorative part.
The Assembly Instruction Manual explicitly states that t h e TV should be properly
Gray plastic decorative part (ornamental cover) falls off during TV Stand assembly or
when placing/removing TV set from stand.
SOLUTION:
Reattach existing plastic parts with 1" Panel Board Nails provided by manufacturer's
Service Center. Manufacturer: Tocabi America Corporation.
Sony Operator should recommend that customer complete TV Stand Warr ant y Card
with short description of pr oblem (ex: staples removed, et c. ). Fax card, along with
copy of sales receipt,
to (619) 656-8181. After this operation, customer will r eceive " FD3 fix-it kit" within 5
days.
If customer feels need to follow-up with their request, please provide Tocabi Service Center
phone number (619) 661-6136 ext. 204.
Reference: SBTV2000-11
"FD3 fix-it-kit'' contents:
(5) 1" Panel Board Nails.
(1) Metal Dowel for ease of installation.
(1) Service Instruction
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
CONFIDENTIAL
Service Bulletin
TV Products
CSV-1
Model:KV-32XBR400, KV-36XBR400
No.507R1
Subject:TV Turns Itself Off.Date:August 8, 2001
Symptom:
(3111)The TV turns itself off after the customer has been watching it for a while. It may turn
off within minutes of turning it on, or it may take an hour or more before it turns itself
off. The set can usually be turned back on again by cycling the TV's front panel
power switch.
Solution:This symptom may be caused by a drift of the hold-down adjustment that was set at
the factory. As this adjustment in the field requires the replacement of 3
potentiometers on the D-board and the availability of a precision high-voltage meter
(0.2 Kv resolution), the recommended solution is to replace the D-board.
MODELDESCRIPTIONPART NUMBER
KV-32XBR400D-BOARDA-1346-947-A
KV-36XBR400D-BOARDA-1346-948-A
KV-32XBR400
KV-36XBR400
HIGH VOLTAGE LEAD1-251-715-22
KV-32XBR400
KV-36XBR400
NOTE 1: After replacing the D-board the original board must be sent back to Sony
where it will be re-adjusted and returned to float stock. Countermeasures will be
applied to these boards to prevent the hold-down adjustment from drifting.
Instructions and paperwork for returning the boards to Sony are included with new
D-boards supplied by WRPC-AS. In the event the return shipping materials are not
available, please be sure to return the boards to the following address:
Sony Technology Center
Attention S.A.Y.S. Dept.
Dock #22
1001 Technology Drive
Mt. Pleasant, Pa. 15666
Be sure to include the following information:
NARDA claim number, invoice number, model number, serial number, customer
name and phone number, your name, your company name, your Sony servicer
account number and parts account number, and the date the repair was performed.
This information is required to ensure that your parts account will be credited for the
core charge when the original board is returned.
IMPORTANT! See note 2 on next page.
FOCUS LEAD1-900-805-19
Reference: PRINTED IN USA
TV Products Service Bulletin No. 507R1
W
W
NOTE 2: Early production units used a high-voltage block between the flyback
transformer and the CRT. In this case, the high-voltage block must be bypassed, and
the original high-voltage leads must be removed from the high-voltage block and
discarded. New boards received from WRPC-AS require a high-voltage lead that
connects directly to the CRT from the flyback transformer. Some D-boards
received from WRPC-AS will include the proper HV and focus leads, while other
boards received will not include any leads. Therefore, if you do not have a
spare HV lead (part number 1-251-715-22) and a new focus lead (part number
1-900-805-19) you must order these leads when you order the D-board.
DX-1A
CHASSIS
ASSEMBLY
[ ]
[ ]
[ ][ ]
AAAA
ANT
ANT
ANTANT
SW
SW
SWSW
MAIN
MAIN
MAINMAIN
SUB
SUB
SUBSUB
[[[[
]]]]
SSSS
[B]
[B]
[B][B]
[[[[]
]
]]
HB
HB
HBHB
[ ]
[ ]
[ ][ ]
CCCC
[BC]
[BC]
[BC][BC]
]]]]
[[[[
W
W
[ ]
[ ]
[ ][ ]
UUUU
BUS CONN
[ ]
[ ]
[ ][ ]
DDDD
Some sets have a
high-voltage
block. This block
must be bypassed
when replacing the
]]]]
[[[[
HA
HA
HAHA
D-board. The new
high-voltage lead
must be connected
directly between
the new D-board
and the CRT. The
original highvoltage leads must
be removed and
discarded.
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
CONFIDENTIAL
Service Bulletin
TV Products
CSV-1
Model:KV-27FS16, KV-27FV16, KV-32FS16
No.
Subject:PIP White Balance is Green or PinkishDate:
Symptom:
(1375)
Solution:
ModelS erial number range where adjustment may be needed
KV-27FS168019034 through 8029604
KV-27FV168006336 through 8033309
KV-32FS168006997 through 8013880
The white balance of PIP may appear pink in the RF or Video mode. In video 4
(YUV) the white balance may be green.
If the customer should complain of this symptom the following adjustments will be
needed.
508
October 19, 2000
[PIP W/B Adjustment]
1. Set PIP ON and display the RF no signal (Snow Noise) in PIP picture
2. Set Main Picture to Video4 (Y, Pb, Pr input) with out si gn al (Blac k Picture)
3. In the Service Mode alternately select the “PVP1” and “PUP1” and adjust the white balance
with the remotes 3 or 6 button.
4. Set Main Picture to Video1 without signal (Black Picture)
5. In the Service Mode alternately select the “PVP3” and “PUP3” and adjust the white balance
with the remotes 3 or 6 button.
6. Tune to any TV channel that’s in color for Main Picture
7. In the Service Mode alternately select the “PVP2” and “PUP2” and adjust the white balance
with the remotes 3 or 6 button.
Reference: TV2000-14
PRINTED IN USA
C
1
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
UHF red channel bar becomes bent as volume is increased.
If the customer should complain of the symptom above please perform the following.
Serial number range aff ective 4000001 through 4004700
Location
Description
Former
Description
New
P/N
J601
Add 10uf cap between Q604 base (+)
and ground (-)
Reference: Masaaki, Koike
hange R613 & R614 to22K
/16W
PRINTED IN USA
TV Products Service Bulletin No. 509
R
t
R010
Change to
10 ohm
J601
Add to the base of Q604 a
10uf/6.3v capacitor.
Positive end of capacitor to
base of Q604
613 & R614 Change
o 22K 1/16 Watt
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
CONFIDENTIAL
Service Bulletin
TV Products
CSV-1
Model:KP-53HS10, KP-61HS10
No.
Subject:Circuit change for white saturationDate:
Symptom:
(1322)
Solution:
RefA Board LocationFormerNewPart Number
R1462D-90 Ohm390 Ohm
R1467F-80 Ohm390 Ohm
Saturation/low resolution is seen on the screen with high level white signal.
Saturation starts around 1.2vp-p of signal level on all Y, Pb, Pr inputs.
If the customer should complain of the symptom above the following resistor values
must be changed, on the conductor side of the “A” Board.
Chip res.
Chip res.
510
November 27, 2000
1-216-641-11
1-216-641-11
R1471F-80 Ohm390 Ohm
Chip res.
Continue next page
1-216-641-11
Reference: SBR9917
PRINTED IN USA
TV Products Service Bulletin No. 510
R
3
R
R1462
A Boa rd
R1467 & R1471
Change to 390
Ohm Chip Res.
R1467
1471
`
1462 Change to
90 Ohm Chip Res.
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
CONFIDENTIAL
Service Bulletin
TV Products
CSV-1
Model:KP-53HS10, KP-53XBR300
KP-61HS10, KP-61XBR300
Subject:Picture distortion occurs when connected to
Star Choice (HDD-201) satellite receiver.
Symptom:
(132X)
Cause:
The HDD201 has non-standard sync pulses on the Y output signal during the vertical
Solution:
NOTE:
Topside of the picture is distorted in 1080i/480p when connected to Star Choice
satellite receiver into the projection TV’s Video 5 input. This symptom will only occur
in a component Y, Pb, Pr configuration.
blanking time. These pulses effect the TV’s video processing resulting in picture
distortions.
For both Y, Pb, Pr and RGB connection configurations, a separate H & V Sync
connection cable must be used between the satellite receiver and the video 5 input on
the TV. In order to correct this symptom, a standard type RCA audio patch cable may
be used. (See photos below.)
The Star Choice (HDD-201) satellite receiver is designed to be sold and used in
Canada only. Therfore this problem should not be seen in the USA.
No.
Date:
511
December 6, 2000
Picture of symptom on screen:
Reference: TV2000-15
PRINTED IN USA
TV Products Service Bulletin No. 511
Connection on rear side of Star Choice HDD-201:
Separate H and V sync cables required to connect to
KP-53HS10 and KP-61HS10 video 5 input.
Connection to Rear side of HS10 model
Connect separate H and V sync from Star Choice cables to
KP-53 and 61HS10 video 5 input
Sony Service Company
National Technical Services
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656
CONFIDENTIAL
Service Bulletin
TV Products
CSV-1
Model:KP-57XBR10W, KP-65XBR10W
No.
Subject:Intermittent retrace lines in pictureDate:
Symptom:
(5344)
Solution:
Retrace lines may appear when the set is first turned on from a cold start for about
one second.
If the customer should complain of this symptom please perform the following circuit
change on the CG Board.
Replace the resistor in the table below with the new resis tor val ue on the
CG Board.
Change GCUT to 10 in the Service mode.
Readjust the following items: G-2 adjustment, White balance, and Sub-bright all in the
(161X)Ground of replacement CRT may be different than the original. Heater resistor value
change may be required.
Solution:When replacing the CRT the following changes may be necessary.
1. When replacing the CRT the original may have used a braided wire across the CRT to ground the
CRT and CRT Board. The replacement CRT uses a grounding wire that connects to a ground lug.
This grounding lug wire should be packed in the replacement CRT box. See picture below.
No.513R1
See note on
last page
Ground wire P/N
1-900-235-84
Fig 1
Reference: CRT Group PJAPRINTED IN USA
TV Products Service Bulletin No. 513R1
Heater resistor value change.
2.
When the CRT is replaced it is required to check the heater resistor value. This resistor value will
change depending on how many newer CRTs are used. It should be checked even if you are only
changing one CRT because one might have been replaced prior to your present repair. Failure to do so
may cause the CRT life span to be shortened.
In order to determine if the CRT heater resistor is the older value or not, check the color of the CRT
plastic pin base stem. (See Fig 1)
Black stem indicates an older CRT and the value of the heater resistor was not changed.
White stem indicates a newer CRT and the value of the heater resistor may require a different value.
3. Procedure for replacing the heater resistor.
1. After replacing the defective CRT, check the color of the CRT plastic pin base stem of all three
CRTs. (See Fig 1)
2. The value of the heater resistor, on the E or G Board depending on the model, will be
determined by how many of the CRTs have a white stem base. Refer to the chart below.
3. Check the heater resistor value in the set and confirm if it is the correct value as per the chart
below. If not please replace the resistor with the correct value.
Replace resistors for the heater circuit with the correct value resistors
specified by the number of the new heater CRTs as shown in the following chart.
Part Number Chart
DescriptionPart Number
0.22 Ohm 1 Watt1-216-341-11
0.47 Ohm 1 Watt1-216-345-11
1.2 Ohm 3 Watt1-216-390-11
1.5 Ohm 3 W1-216-391-11
See the tables below to determine what value resistor change is required
if necessary.
New Heater Resistor
Quantity of new type CRTs (white stem base) in the set
after defective CRTs are replaced
ModelChassisFormer Heater
Resistor
KP-41T15RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-41T25RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-46S15RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-46S17RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-46S25RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-46V25RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-46V35RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-53S15RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-53S17RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-53S25RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-53V25RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP53V35RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-53XBR45RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-53XBR4CTRA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-61V25RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-61V35RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
KP-61XBR48RA-11 Ohm 1/12 W (R835)No need to replace0.47 Ohm 1W0.22 Ohm 1WE Board
OneTwoThreeBoard
Continue on next page
TV Products Service Bulletin No. 513R1
ModelChassisFormer Heater
Resistor
KP-41T35RA-21.8 Ohm 3 W (R569)
0.68 Ohm 3W (R540)
KP-43C36RA-21.8 Ohm 3 W (R569)
0.68 Ohm 3W (R540)
KP48S35RA-21.8 Ohm 3 W (R569)
0.68 Ohm 3W (R540)
KP-48V45RA-21.8 Ohm 3 W (R569)
0.68 Ohm 3W (R540)
KP-53S35RA-21.8 Ohm 3 W (R569)
0.68 Ohm 3W (R540)
KP-53V45RA-21.8 Ohm 3 W (R569)
0.68 Ohm 3W (R540)
KP-61S35RA-21.8 Ohm 3 W (R569)
0.68 Ohm 3W (R540)
KP-61V45RA-21.8 Ohm 3 W (R569)
0.68 Ohm 3W (R540)
New Heater Resistor
Quantity of new type CRTs (white stem base) in the set
after defective CRTs are replaced
OneTwoThreeBoard
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
No need to replace
1.5 Ohm 3 W
No need to replace
1.5 Ohm 3 W
No need to replace
1.5 Ohm 3 W
No need to replace
1.5 Ohm 3 W
No need to replace
1.5 Ohm 3 W
No need to replace
1.5 Ohm 3 W
No need to replace
1.5 Ohm 3 W
No need to replace
1.5 Ohm 3 W
No need to replace
1.2 Ohm 3W
0.47 Ohm 3W
1.2 Ohm 3W
0.47 Ohm 3W
1.2 Ohm 3W
0.47 Ohm 3W
1.2 Ohm 3W
0.47 Ohm 3W
1.2 Ohm 3W
0.47 Ohm 3W
1.2 Ohm 3W
0.47 Ohm 3W
1.2 Ohm 3W
0.47 Ohm 3W
1.2 Ohm 3W
0.47 Ohm 3W
G Board
G Board
G Board
G Board
G Board
G Board
G Board
G Board
Note: As of 4/24/01, PJ CRT will begin the use of colored stem caps in their process. The color of the stem cap will match the color of the CRT.
They will begin with red and green. White will continue to be used on the blue tubes until the supply is exhausted, at which time they will begin the
use of blue stem caps also, we expect this to be sometime in June 2001. Please see picture below.
There has been no material change, only a dye added for color. Engineering analysis of dimensions, arc testing, flame testing, and pin cap
adhesion show no change in performance from our current stem cap.
Please note, that depending upon shipments, you may continue to see white stem caps only for some time.
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