Samsung M4370LX User Guide

Samsung Multifunction

MultiX

press

M537x series M437x series

User’s Guide

BASIC

This guide provides information concerning installation, basic operation and troubleshooting on Windows.

ADVANCED (ADMINISTRATOR’S GUIDE)

This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments.

Some features may not be available depending on models or countries.

Printing on special media 58

1. Introduction

Key benefits 6

Features by model 8

Useful to know 13

About this user’s guide 14

Safety information 15

Machine overview 20

Control panel 24

Connecting a network cable 25

Turning on the machine 26

Understanding the LEDs 27

Display screen and useful menu 30

Understanding the pop-up keyboard 39

Installing the driver locally 40

Reinstalling the driver 43

Setting the paper size and type 63

Selecting an output location 65

3. Printing

Printer driver features 67

Basic printing 68

Opening printing preferences 70

Using special print features 78

Using Direct Printing Utility 86

Changing the default print settings 88

Setting your machine as a default machine 89

Print Settings in Machine 90

Setting Device Options 91

Printing to a file (PRN) 93

Mac printing 94

2. Media and tray

Loading originals 46

Selecting print media 50

Loading paper in the tray 51

Linux printing 96

UNIX printing 98

4. Copying

Understanding the copy screen 101

Basic copy 110

Using the Quick Copy menu 111

ID card copying 112

5. Scan & Send(Scanning)

Understanding the Scan & Send screen 115

Basic scan 123

Scanning with TWAIN-enabled software 124

Using Samsung Easy Document Creator 125

Mac scanning 127

Linux scanning 129

6. Scan & Send(Faxing)

Preparing to fax 131

Using a fax in your computer 132

Understanding the fax screen 134

Sending a fax 143

7. Setting up an address book

Understanding the address screen 151

Using the control panel 153

Using SyncThru™ Web Service 157

8. Management tools

Accessing management tools 166

SyncThru™ Web Service 167

Easy Capture Manager 174

Samsung AnyWeb Print 175

Easy Eco Driver 176

Using Samsung Easy Document Creator 177

Using Samsung Easy Printer Manager 178

Using Samsung Printer Status 181

Using Samsung Printer Experience 183

Using Box 190

Receiving a fax 145

9. Consumables and accessories

Ordering supplies and accessories 194

Available Consumables 195

Precautions 196

Available accessories 197

Available maintenance parts 199

Installing accessories 200

Checking replaceable’s lifespan 202

Using a USB Drive device 203

Replacing the staple cartridge 207

10. Troubleshooting

Redistributing toner 210

Replacing the toner cartridge 213

Replacing the imaging unit 216

Tips for avoiding paper jams 220

11. Appendix

Specifications 283

Regulatory information 294

Clearing original document jams 221

Clearing paper jams 233

Understanding display messages 255

Power and cable connecting problems 265

Solving other problems 266

1. Introduction

These are the main components of your machine:

This chapter includes:

•Key benefits 6

• Features by model 8

• Useful to know 13

• About this user’s guide 14

• Safety information 15

• Machine overview 20

• Control panel 24

• Turning on the machine 26

• Connecting a network cable 25

• Understanding the LEDs 27

• Display screen and useful menu 30

• Understanding the pop-up keyboard 39

• Installing the driver locally 40

• Reinstalling the driver 43

Key benefits

Environmentally friendly

• To save toner and paper, this machine supports Eco feature (see "Eco tab" on page 75).

• To save paper, you can print multiple pages on one single sheet of paper (see "Using special print features" on page 78).

• To save paper, you can print on both sides of the paper (double-sided printing) (see "Using special print features" on page 78).

• To save electricity, this machine automatically conserves electricity by substantially reducing power consumption when not in use.

• We recommend using recycled paper for saving energy.

Fast high resolution printing

• You can print with a resolution of up to 1200 x 1200 dpi effective output (1200 x 600 x 2bit).

• Fast, on-demand printing.

- M537x series

▪ For single-side printing, up to 53ppm (A4) or 55ppm (Letter).

- M437x series

▪ For single-side printing, up to 43ppm (A4) or 45ppm (Letter).

Convenience

• You can print on the go from your smartphone or computer using Google Cloud Print™ enabled apps (see "Google Cloud Print™" on page 358).

• Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard (see "Easy Capture Manager" on page 174).

Key benefits

• Samsung Easy Printer Manager and Printing Status is a program that monitors and informs you of the machine’s status and allows you to customize the machine’s settings (see "Using Samsung Printer Status" on page 181 or "Using Samsung Easy Printer Manager" on page 178).

• Samsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via social networking sites or fax (see "Using Samsung Easy Document Creator" on page 177).

• AnyWeb Print helps you screen-capture, preview, scrap, and print the screen of Windows Internet Explorer more easily than when you use the ordinary program (see "Samsung AnyWeb Print" on page 175).

• Smart Update allows you to check for the latest software and install the latest version during the printer driver installation process. This is available only for Windows.

• If you have Internet access, you can get help, support application, machine drivers, manuals, and order information from the Samsung website, www.samsung.com > find your product > Support or Downloads.

Wide range of functionality and application support

• Supports various paper sizes (see "Print media specifications" on page 285).

• Print watermark: You can customize your documents with words, such as “Confidential” (see "Watermark" on page 74).

• You can print in various operating systems (see "System requirements" on page 289).

• Your machine is equipped with a USB interface and/or a network interface.

Support XOA applications

The machine supports XOA custom applications.

• Regarding the XOA custom applications, please contact your XOA custom application provider.

Features by model

Some features and optional goods may not be available depending on model or country.

Operating System

(●: Included, Blank: Not available)

Software

You can install the printer driver and software when you insert the software CD into your CD-ROM drive. For windows, select the printer driver and software in the Select Software to Install window.

Operating System M437x series M537x series

Windows ● ●

Mac ● ●

Linux ● ●

Unix ● ●

Software M437x series M537x series

PCL printer driver ● ●

PS printer driver

● ●

XPS printer driver

● ●

Direct Printing Utility

● ●

Features by model

(●: Included, Blank: Not available)

Samsung Easy Printer Manager

Scan to PC Settings ● ●

Fax to PC Settings ● ●

Device Settings ● ●

Samsung Printer Status ● ●

Samsung AnyWeb Print

● ●

Samsung Easy Document Creator ● ●

Easy Capture Manager ● ●

SyncThru™ Web Service ● ●

SyncThru Admin Web Service ● ●

Easy Eco Driver ● ●

Fax Samsung Network PC Fax ● ●

Scan Twain scan driver ● ●

a. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether your

computer’s OS support the software.

Software M437x series M537x series

Features by model

Variety feature

Features M437x series M537x series

Hi-Speed USB 2.0 ● ●

Network Interface Ethernet 10/100/1000 Base TX wired LAN ● ●

IEEE 1284B parallel connector

Google Cloud Print™

● ●

AirPrint ● ●

Eco printing ● ●

Duplex (2-sided) printing ● ●

USB Drive interface

● ●

Optional tray (SCF) ○ ○

Optional tray (HCF) ○ ○

Finisher (1Bin) ○ ○

Finisher (2Bin) ○ ○

Mailbox ○ ○

Stand (Tall) ○ ○

Stand (Short) ○ ○

Fax Kit ○ ○

Foreign Device Interface (FDI) ○ ○

Features by model

Staple ○ ○

Document Feeder

Dual Scan Document Feeder (DSDF) ● ●

Automatic Document Feeder (ADF)

Fax Multi-send ● ●

Delay send ● ●

Duplex send ● ●

Duplex receive ● ●

Secure receive ● ●

Send/ Receive forward - fax ● ●

Send/ Receive forward - email ● ●

Scan Scanning to email ● ●

Scanning to SMB server ● ●

Scanning to Box ● ●

Scanning to FTP server ● ●

Scanning to PC ● ●

Scan to USB ● ●

Duplex scan ● ●

Features M437x series M537x series

Features by model

(●: Included, ○: Optional, Blank: Not available)

Copy ID card copying ● ●

Reduced or enlarged copying ● ●

Booklet ● ●

Poster ● ●

Book ● ●

N-up ● ●

Adjust background ● ●

Image Shift ● ●

Edge erase ● ●

Duplex copy ● ●

a. If you use the parallel port, you cannot use the USB cable. b. You can only print files stored on a USB Drive device.

Features M437x series M537x series

Useful to know

The machine does not print.

• Open the print queue list and remove the document from the list (see "Canceling a print job" on page 69).

• Remove the driver and install it again (see "Installing the driver locally" on page 40).

• Select your machine as your default machine in your Windows (see "Setting your machine as a default machine" on page 89).

Where can I purchase accessories or supplies?

• Inquire at a Samsung distributor or your retailer.

• Visit www.samsung.com/supplies. Select your country/region to view product service information.

The status LED flashes or remains constantly on.

A paper jam has occurred.

• Open and close the door (see "Front view" on page 21).

• Check the instructions on removing jammed paper in this manual and troubleshoot accordingly (see "Clearing paper jams" on page 217).

Printouts are blurry.

• The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner" on page 194).

• Try a different print resolution setting (see "Opening printing preferences" on page 70).

• Replace the toner cartridge (see "Replacing the toner cartridge" on page 197).

Where can I download the machine’s driver?

• Turn the product off and on again.

• Check the meanings of LED indications in this manual and troubleshoot accordingly (see "Understanding the LEDs" on page 27).

• You can get help, support application, machine drivers, manuals, and order information from the Samsung website, www.samsung.com > find your product > Support or Downloads.

About this user’s guide

This user's guide provides information for your basic understanding of the machine as well as detailed steps to explain machine usage.

• Do not discard this manual and keep it for future reference.

• Read the safety information before using the machine.

• If you have a problem using the machine, refer to the troubleshooting chapter.

• Terms used in this user’s guide are explained in the glossary chapter.

• All illustrations in this user’s guide may differ from your machine depending on its options or model you purchased.

• The screenshots in this administrator’s guide may differ from your machine depending on the machine’s firmware/driver version.

• The procedures in this user’s guide are mainly based on Windows 7.

General icons

Icon Text Description

Gives users information to protect the machine from

Caution

Note

possible mechanical damage or malfunction.

Provides additional information or detailed specification of the machine function and feature.

Conventions

Some terms in this guide are used interchangeably, as below:

• Document is synonymous with original.

• Paper is synonymous with media, or print media.

• Machine refers to printer or MFP.

1. Introduction

Safety information

These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.

Important safety symbols

Explanation of all icons and signs used in this chapter

Warning

Caution

Hazards or unsafe practices that may result in severe personal injury or death.

Hazards or unsafe practices that may result in minor personal injury or property damage.

Operating environment

Warning

Do not use if the power cord is damaged or if the electrical outlet is not grounded.

This could result in electric shock or fire.

Do not place anything on top of the machine (water, small metal or heavy objects, candles, lit cigarettes, etc.).

This could result in electric shock or fire.

• If the machine gets overheated, it releases smoke, makes strange noises, or generates an odd odor, immediately turn off the power switch and unplug the machine.

Do not attempt.

• The user should be able to access the power outlet in case of emergencies that might require the user to pull the plug out.

This could result in electric shock or fire.

Do not bend, or place heavy objects on the power cord.

Stepping on or allowing the power cord to be crushed by a heavy object could result in electric shock or fire.

Do not remove the plug by pulling on the cord; do not handle the plug with wet hands.

This could result in electric shock or fire.

1. Introduction

Safety information

Caution

During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet.

This could result in electric shock or fire.

Be careful, the paper output area is hot.

Burns could occur.

If the machine has been dropped, or if the cabinet appears damaged, unplug the machine from all interface connections and request assistance from qualified service personnel.

Otherwise, this could result in electric shock or fire.

If the machine does not operate properly after these instructions have been followed, unplug the machine from all interface connections and request assistance from qualified service personnel.

Otherwise, this could result in electric shock or fire.

If the plug does not easily enter the electrical outlet, do not attempt to force it in.

Call an electrician to change the electrical outlet, or this could result in electric shock.

Operating method

Caution

Do not forcefully pull the paper out during printing.

It can cause damage to the machine.

Be careful not to put your hand between the machine and paper tray.

You may get injured.

Be care when replacing paper or removing jammed paper.

New paper has sharp edges and can cause painful cuts.

When printing large quantities, the bottom part of the paper output area may get hot. Do not allow children to touch.

Burns can occur.

When re movin g jamme d pape r, do not use tweez ers o r shar p metal objects.

It can damage the machine.

Do not allow pets to chew on the AC power, telephone or PC interface cords.

This could result in electric shock or fire and/or injury to your pet.

Do not allow too many papers to stack up in the paper output tray.

It can damage the machine.

1. Introduction

Safety information

Do not block or push objects into the ventilation opening.

This could result in elevated component temperatures which can cause damage or fire.

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This machine's power reception device is the power cord.

To switch off the power supply, remove the power cord from the electrical outlet.

Installation / Moving

Warning

Do not place the machine in an area with dust, humidity, or water leaks.

This could result in electric shock or fire.

Caution

Before moving the machine, turn the power off and disconnect all cords. The information below are only suggestions based on the units weight.

If you have a medical condition that prevents you from lifting, do not lift the machine. Ask for help, and always use the appropriate amount of people to lift the device safety. The machine could fall, causing injury or machine damage.

Then lift the machine:

• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.

• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift with 2 people.

• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or more people.

Choose a flat surface with enough space for ventilation to place the machine. Also consider the space required to open the cover and trays.

The place should be well-ventilated and be far from direct light, heat, and humidity.

Place the machine in the environment where it meets the operating temperature and humidity specification.

Otherwise, quality problems can occur and cause damage to the machine.

see "General specifications" on page 283

When using the machine for a long period of time or printing a large number of pages in a non-ventilated space, it could pollute the air and be harmful to your health. Place the machine in a wellventilated space or open a window to circulate the air periodically.

1. Introduction

Safety information

Do not place the machine on an unstable surface.

The machine could fall, causing injury or machine damage.

Maintenance / Checking

Use only No.26 AWG

Otherwise, it can cause damage to the machine.

Make sure you plug the power cord into a grounded electrical outlet.

Otherwise, this could result in electric shock or fire.

Use the power cord supplied with your machine for safe operation. If you are using a cord which is longer than 2 meters (6 feet) with a 110V machine, then the gauge should be 16 AWG or larger.

Otherwise, it can cause damage to the machine, and could result in electric shock or fire.

Do not put a cover over the machine or place it in an airtight location, such as a closet.

If the machine is not well-ventilated, this could result in fire.

Do not overload wall outlets and extension cords.

This can diminish performance, and could result in electric shock or fire.

or larger, telephone line cord, if necessary.

Caution

Unplug this product from the wall outlet before cleaning the inside of the machine. Do not clean the machine with benzene, paint thinner or alcohol; do not spray water directly into the machine.

This could result in electric shock or fire.

When you are working inside the machine replacing supplies or cleaning the inside, do not operate the machine.

You could get injured.

Keep cleaning supplies away from children.

Children could get hurt.

Do not disassemble, repair or rebuild the machine by yourself.

It can damage the machine. Call a certified technician when the machine needs repairing.

The machine should be connected to the power level which is specified on the label.

If you are unsure and want to check the power level you are using, contact the electrical utility company.

a. AWG: American Wire Gauge

To clean and operate the machine, strictly follow the user's guide provided with the machine.

Otherwise, you could damage the machine.

1. Introduction

Safety information

Supply usage

Caution

Keep the power cable and the contact surface of the plug clean from dust or water.

Otherwise, this could result in electric shock or fire.

• Do not remove any covers or guards that are fastened with screws.

• Fuser units should only be repaired by a certified service technician. Repair by non-certified technicians could result in fire or electric shock.

• The machine should only be repaired by a Samsung service technician.

When storing supplies such as toner cartridges, keep them away from children.

Toner dust can be dangerous if inhaled or ingested.

Using recycled supplies, such as toner, can cause damage to the machine.

In case of damage due to the use of recycled supplies, a service fee will be charged.

For consumables that contain toner dust (toner cartridge, waste toner bottle, imaging unit, etc.) follow the instructions below.

• When disposing of the supplies, follow the instructions for disposal. Refer to the reseller for disposal instructions.

• Do not wash the supplies.

• For a waste toner bottle, do not reuse it after emptying the bottle.

If you do not follow the instructions above, it may cause machine malfunction and environmental pollution. The warranty does not cover damages caused by a user's carelessness.

Do not disassemble the toner cartridge.

Toner dust can be dangerous if inhaled or ingested.

Do not burn any of the supplies such as toner cartridge or fuser unit.

This could cause an explosion or uncontrollable fire.

When toner gets on your clothing, do not use hot water to wash it.

Hot water sets toner into fabric. Use cold water.

When changing the toner cartridge or removing jammed paper, be careful not to let toner dust touch your body or clothes.

Toner dust can be dangerous if inhaled or ingested.

1. Introduction

Machine overview

Components

Machine Power cord Quick installation guide

Software CD

a. The software CD contains the print drivers, user’s guide, and software applications. b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model.

Misc. accessories

Imaging unit

1. Introduction

Machine overview

7 8

Front view

Dual scan document feeder cover

Dual scan document feeder width guides

Dual scan document feeder input tray

4 Dual scan document

feeder output tray

Right door

Right door handle

7 Second cassette feeder

tray handle

High capacity feeder

handle

a. Optional device. b. To purchase the Wireless/NFC or Card Reader kit, contact the retailer or distributor where you

purchased the machine. Only authorized service providers, distributors, or retailers are permitted to install the Wireless/NFC or Card Reader kit.

9High capacity

feeder

10 High capacity

feeder door

11 Second cassette

feeder door

12 Standard tray

(Tray 1)

Front door

Center tray

Control panel

16 Wireless/NFC or

Card Reader kit

area

USB port

Scanner lock

Scanner glass

White sheet

21 Multi-purpose tray

paper width guide

22 Multi-purpose tray

support

1. Introduction

Machine overview

FDI

Inner view

Rear view

1 Toner cartridges

2 Front cover door

3Imaging unit

1 Dual scan document feeder cable

2USB port

3 USB printer port

4 FDI (Foreign Device Interface)

5Network port

6 2Bin Finisher Port

7 Power switch

8Power receptacle

1. Introduction

Machine overview

Standard 2 Bin Finisher view(optional)

1 Standard 2Bin Finisher front door

2 Finishing tray

3Top tray

4 Standard 2Bin Finisher front door handle

5Staple

1. Introduction

Control panel

Control Panel

Status LED

When you use the display screen, use your finger only. The screen may be damaged with a sharp pen or anything else.

Shows the status of your machine (see "Understanding the LEDs" on page 27).

Display screen

2 Motion sensor hole Motion sensor.

3 a. Power LED Shows the power status of your machine.

b. (Power /

Wakeup) button

Shows the current machine status and prompts during an operation. You can set menus easily using the display screen.

Turn the power on or off. When the blue LED is on, the machine is powered on and you can use it. If you turn the machine off, press this button for more than two seconds. Then, confirmation window appears.

1. Introduction

Connecting a network cable

This machine has a bulit-in network interface card. You can connect your machine to a network using a network cable.

1. Introduction

Turning on the machine

Keep in mind that you should use the power cord supplied with the machine. Otherwise, it can cause damage or fire to the machine.

Connect the machine to the electricity supply first.

• Some parts inside of the machine may be hot when power is on, or after printing. Be careful not to burn yourself when working inside the machine.

• Do not disassemble the machine when it is turned on or plugged in. Doing so may give you an electric shock.

• If you turn the machine off directly using the power switch, it could cause the hard disk problem in the machine.

You can also turn the machine on pressing the (Power/Wakeup)

1. Introduction

Understanding the LEDs

Understanding the status LED

The color of the status LED indicates the machine's current status.

• Some LEDs may not be available depending on model or country (see "Control panel" on page 24).

• To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Troubleshooting" on page 193).

• You also can resolve the error with the guideline from the computers’ Samsung Printer Status program window (see "Using Samsung Printer Status" on page 181).

• If the problem persists, call a service representative.

Status Description

Off • The machine is off-line.

• The machine is in power save mode.

Blue On The machine is on-line and can be used.

Blinking Fax The machine is sending or receiving faxes.

Copy The machine is copying documents.

Scan The machine is scanning documents.

Print • When the status LED slowly blinks, the machine is receiving data from the computer.

• When the status LED blinks rapidly, the machine is printing data.

1. Introduction

Understanding the LEDs

Status Description

Red On

• A toner cartridge has almost reached its estimated cartridge life

. It is recommended to replace the toner cartridge.

• A paper jam has occurred (see "Clearing paper jams" on page 217).

• The cover is opened. Close the cover.

• There is no paper in the tray. Load paper in the tray (see "Loading paper in the tray" on page 51).

• The machine has stopped due to a major error. Check the display message (see "Understanding display messages" on page 239).

• An imaging unit has almost reached its estimated cartridge life

. It is recommended to replace the toner cartridge.

Blinking • A minor error has occurred and the machine is waiting for the error to be cleared. Check the display message (see "Understanding display

messages" on page 239). When the problem is cleared, the machine resumes its original task.

• The toner cartridge life

or imaging unit is near the end of its life. Order a new toner cartridge or imaging unit. You can temporarily improve

print quality by redistributing the toner.

a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages

may be affected by operating environment, percentage of image area, printing interval, graphics, media and media size. Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing.

b. When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service (Settings > Machine

Settings > System > Setup > Supplies Management>Toner Cartridge Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Toner Cartridge Stop). Turning off this option and continuing to print may damage the device’s system.

Check the message on the display screen. Follow the instructions in the message or refer to the troubleshooting chapter (see "Understanding display messages" on page 239). If the problem persists, call for service.

1. Introduction

Understanding the LEDs

Understanding the power LED

The color of the status LED indicates the machine's current status.

Status Description

Off The machine is off-line.

Blue On The machine is on-line and can be used.

Blinking The machine is in power save mode. When data is received, or any screen is pressed, it switches to on-line automatically.

1. Introduction

Display screen and useful menu

Menu navigation

You can tailor the machine’s range of functions to fit your needs with both menus and widgets. Access features by scrolling through the available onscreen menus.

Manual terms

Tap

Lightly touch the screen and release your finger. For example:

• Tap the on-screen keyboard to enter characters or other text.

• Tap a menu item to select it.

• Tap an application’s icon to launch the application.

Swipe

Lightly drag your finger across the screen.

For example:

• Swipe up or down on a home screen or menu to scroll it.

Panning

Touch and hold an icon, then tilt the device left or right.

For example:

• Use panning to move icons from your home screens or application menus to other pages.

Command Keys

• (Back): Return to the previous screen, option or step.

Touch and hold

Lightly touch and hold your finger to the screen For example:

• Touch and hold a widget on the home screen to move it.

• Touch and hold on a field to display a pop-up menu of options.

• (Home): Go to the main home screen.

• (Recent): Show recently used apps.

• Quick launch: A customizable key. See the next section for options.

1. Introduction

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