User’s Guide
User’s Guide
BASIC
BASIC
This guide provides information concerning installation, basic operation and
troubleshooting on windows.
ADVANCED
This guide provides information about the installation, advanced configuration, operation
and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.
1. Introduction
3. Maintenance
Key benefits 5
Features by models 8
Useful to know 11
About this user’s guide 12
Safety information 13
Machine overview 19
Control panel overview 23
Turning on the machine 26
Installing the driver locally 27
Reinstalling the driver 29
2. Menu Overview and Basic Setup
Menu overview 31
Ordering supplies and accessories 61
Available consumables 62
Available accessories 64
Available maintenance parts 65
Storing the toner cartridge 66
Redistributing toner 68
Replacing the toner cartridge 70
Replacing the imaging unit 73
Installing accessories 76
Monitoring the supplies life 80
Setting the toner/imaging unit low alert 81
Cleaning the machine 82
Tips for moving & storing your machine 87
Machine’s basic settings 37
Media and tray 39
Basic printing 50
Using USB memory device 56
4. Troubleshooting
Tips for avoiding paper jams 89
Clearing paper jams 90
Understanding the status LED 102
Understanding display messages 105
2
5. Appendix
Specifications 111
Regulatory information 119
Copyright 129
3
1. Introduction
This chapter provides information you need to know before using the machine.
•Key benefits 5
• Features by models 8
• Useful to know 11
• About this user’s guide 12
• Safety information 13
• Machine overview 19
• Control panel overview 23
• Turning on the machine 26
• Installing the driver locally 27
• Reinstalling the driver 29
Key benefits
Environmentally friendly
• To save toner and paper, this machine supports Eco feature (see "Eco
printing" on page 53).
• To save paper, you can print multiple pages on one single sheet of paper
(see "Using advanced print features" on page 213).
• To save paper, you can print on both sides of the paper (double-sided
printing) (see "Using advanced print features" on page 213).
• To save electricity, this machine automatically conserves electricity by
substantially reducing power consumption when not in use.
• We recommend using recycled paper for saving energy.
Fast high resolution printing
• You can print with a resolution of up to 1,200 x 1,200 dpi effective output
(1200 x 600 x 2 bit).
• Fast, on-demand printing.
- M332x series
▪ For single-side printing, 33 ppm (A4) or 35 ppm (Letter).
- M382x series
▪ For single-side printing, 38 ppm (A4) or 40 ppm (Letter).
- M402x series
▪ For single-side printing, 40 ppm (A4) or 42 ppm (Letter).
Key benefits
Convenience
• You can print on the go from your smartphone or computer using Google
Cloud Print™ enabled apps (see "Google Cloud Print™" on page 185).
• Easy Capture Manager allows you to easily edit and print whatever you
captured using the Print Screen key on the keyboard (see "Easy Capture
Manager" on page 233).
• Samsung Easy Printer Manager and Printing Status is a program that
monitors and informs you of the machine’s status and allows you to
customize the machine’s settings (see "Using Samsung Easy Printer
Manager" on page 240 or "Using Samsung Printer Status" on page 243).
• Samusng AnyWeb Print helps you screen-capture, preview, scrap, and print
the screen of Windows Internet Explorer more easily than when you use the
ordinary program (see "Samsung AnyWeb Print" on page 234).
• Smart Update allows you to check for the latest software and install the
latest version during the printer driver installation process. This is available
only for Windows.
• If you have Internet access, you can get help, support application, machine
drivers, manuals, and order information from the Samsung website,
www.samsung.com > find your product > Support or Downloads.
Wide range of functionality and application support
• Supports various paper sizes (see "Print media specifications" on page 113).
• Print watermark: You can customize your documents with words, such as
“CONFIDENTIAL” (see "Using advanced print features" on page 213).
• Print posters: The text and pictures of each page of your document are
magnified and printed across the multiple sheets of paper and can then be
taped together to form a poster (see "Using advanced print features" on
page 213).
• You can print in various operating systems (see "System requirements" on
page 115).
• Your machine is equipped with a USB interface and/or a network interface.
Key benefits
Supports various wireless network setting method
• Using the WPS (Wi-Fi Protected Setup™) button
- You can easily connect to a wireless network using the WPS button on
the machine and the access point (a wireless router).
• Using the USB cable or a network cable
- You can connect and set various wireless network settings using a USB
cable or a network cable.
• Using the Wi-Fi Direct
- You can conveniently print from your mobile device using the Wi-Fi or
Wi-Fi Direct feature.
Support XOA applications
The machine supports XOA custom applications.
• Regarding the XOA custom applications, please contact your XOA custom
application provider.
See "Introducing wireless set up methods" on page 157.
Features by models
Some features and optional goods may not be available depending on model or country.
Operating System
(●: Included, Blank: Not available)
Operating System M332x series M382x series M402x series
Windows ● ● ●
Mac ● ● ●
Linux ● ● ●
Unix ● ●
(M382xND/M382xDW only)
●
Features by models
Software
You can install the printer driver and software when you insert the software CD into your CD-ROM drive. For windows, select the printer driver and software
in the Select Software to Install window.
(●: Included, Blank: Not available)
Software M332x series M382x series M402x series
SPL printer driver ● ● ●
PCL printer driver ● ●
(M382xND/M382xDW only)
●
PS printer driver
a
● ●
(M382xND/M382xDW only)
●
XPS printer driver
a
● ● ●
Samsung Easy Printer Manager Device Settings ● ● ●
Samsung Printer Status ● ● ●
Direct Printing Utility
a
● ● ●
Samsung AnyWeb Print
a
● ● ●
SyncThru™ Web Service ● ●
(M382xND/M382xDW only)
●
SyncThru Admin Web Service ● ●
(M382xND/M382xDW only)
●
Easy Eco Driver ● ● ●
Easy Capture Manager ● ● ●
a. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether
your computer’s OS support the software.
Features by models
Variety feature
(●: Included, ○: optional, Blank: Not available)
Features M332x series M382x series M402x series
Hi-Speed USB 2.0 ● ● ●
IEEE 1284B parallel connector
a
○ ○ ○
Network Interface Ethernet 10/100 Base TX wired
LAN
● ●
(M382xND/M382xDW only)
Network Interface Ethernet 10/100/1000 Base TX
wired LAN
●
Network Interface 802.11b/g/n wireless LAN
b
●
(M382xDW only)
Eco printing ● ● ●
Duplex (2-sided) printing ● ● ●
USB memory interface ●
(M402xNX only)
Memory module
○
(M382xND/M382xDW only)
○
Optional tray (Tray2)
○ ○
(M382xND/M382xDW only)
○
AirPrint ● ● ●
Google Cloud Print™ ● ● ●
a. If you use the parallel port, you cannot use the USB cable.
b. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer
where you bought your machine.
Useful to know
The machine does not print.
• Open the print queue list and remove the document from
the list (see "Canceling a print job" on page 51).
• Remove the driver and install it again (see "Installing the
driver locally" on page 27).
• Select your machine as your default machine in your
Windows (see "Setting your machine as a default machine"
on page 213).
Where can I purchase accessories or supplies?
• Inquire at a Samsung distributor or your retailer.
• Visit www.samsung.com/supplies. Select your country/
region to view product service information.
A paper jam has occurred.
• Open and close the door (see "Front view" on page 20).
• Check the instructions on removing jammed paper in this
manual and troubleshoot accordingly (see "Clearing paper
jams" on page 90).
Printouts are blurry.
• The toner level might be low or uneven. Shake the toner
cartridge (see "Redistributing toner" on page 68).
• Try a different print resolution setting (see "Opening
printing preferences" on page 51).
• Replace the toner cartridge (see "Replacing the toner
cartridge" on page 70).
The status LED flashes or remains constantly
on.
• Turn the product off and on again.
• Check the meanings of LED indications in this manual and
troubleshoot accordingly (see "Understanding the status
LED" on page 102).
Where can I download the machine’s driver?
• You can get help, support application, machine drivers,
manuals, and order information from the Samsung
website, www.samsung.com > find your product >
Support or Downloads.
About this user’s guide
This user's guide provides information for your basic understanding of the
machine as well as detailed steps to explain machine usage.
• Read the safety information before using the machine.
• If you have a problem using the machine, refer to the troubleshooting
chapter.
• Terms used in this user’s guide are explained in the glossary chapter.
• All illustrations in this user’s guide may differ from your machine depending
on its options or model you purchased.
• The screenshots in this user’s guide may differ from your machine
depending on the machine’s firmware/driver version.
• The procedures in this user’s guide are mainly based on Windows 7.
1
Conventions
2
General icons
Icon Text Description
Gives users information to protect the machine from
Caution
Note
possible mechanical damage or malfunction.
Provides additional information or detailed
specification of the machine function and feature.
Some terms in this guide are used interchangeably, as below:
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• Machine refers to printer or MFP.
1. Introduction
12
Safety information
These warnings and precautions are included to prevent injury to you and
others, and to prevent any potential damage to your machine. Be sure to read
and understand all of these instructions before using the machine. After reading
this section, keep it in a safe place for future reference.
3
Important safety symbols
Explanation of all icons and signs used in this chapter
Warning
Caution
Hazards or unsafe practices that may result in severe
personal injury or death.
Hazards or unsafe practices that may result in minor
personal injury or property damage.
4
Operating environment
Warning
Do not use if the power cord is damaged or if the electrical outlet is
not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or
heavy objects, candles, lit cigarettes, etc.).
This could result in electric shock or fire.
• If the machine gets overheated, it releases smoke, makes
strange noises, or generates an odd odor, immediately turn off
the power switch and unplug the machine.
Do not attempt.
• The user should be able to access the power outlet in case of
emergencies that might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy
object could result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the
plug with wet hands.
This could result in electric shock or fire.
1. Introduction
13
Safety information
5
Caution
During an electrical storm or for a period of non-operation,
remove the power plug from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears
damaged, unplug the machine from all interface connections and
request assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions
have been followed, unplug the machine from all interface
connections and request assistance from qualified service
personnel.
Otherwise, this could result in electric shock or fire.
Operating method
Caution
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper
tray.
You may get injured.
Be care when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper
output area may get hot. Do not allow children to touch.
If the plug does not easily enter the electrical outlet, do not
attempt to force it in.
Call an electrician to change the electrical outlet, or this could
result in electric shock.
Do not allow pets to chew on the AC power, telephone or PC
interface cords.
This could result in electric shock or fire and/or injury to your pet.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal
objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.
1. Introduction
14
Safety information
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can
cause damage or fire.
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the
electrical outlet.
6
Installation / Moving
Warning
Do not place the machine in an area with dust, humidity, or water
leaks.
This could result in electric shock or fire.
Caution
Before moving the machine, turn the power off and disconnect all
cords. The information below are only suggestions based on the
units weight.
If you have a medical condition that prevents you from lifting, do
not lift the machine. Ask for help, and always use the appropriate
amount of people to lift the device safety.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift
with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or
more people.
The machine could fall, causing injury or machine damage.
Choose a flat surface with enough space for ventilation to place
the machine. Also consider the space required to open the cover
and trays.
The place should be well-ventilated and be far from direct light,
heat, and humidity.
When using the machine for a long period of time or printing a
large number of pages in a non-ventilated space, it could pollute
the air and be harmful to your health. Place the machine in a wellventilated space or open a window to circulate the air periodically.
1. Introduction
15
Safety information
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.
Use only No.26 AWG
Otherwise, it can cause damage to the machine.
Make sure you plug the power cord into a grounded electrical
outlet.
Otherwise, this could result in electric shock or fire.
Use the power cord supplied with your machine for safe
operation. If you are using a cord which is longer than 2 meters (6
feet) with a 110V machine, then the gauge should be 16 AWG or
larger.
Otherwise, it can cause damage to the machine, and could result
in electric shock or fire.
Do not put a cover over the machine or place it in an airtight
location, such as a closet.
If the machine is not well-ventilated, this could result in fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock
or fire.
The machine should be connected to
the power level which is specified on the label.
If you are unsure and want to check the power level you are using,
contact the electrical utility company.
a
or larger, telephone line cord, if necessary.
a. AWG: American Wire Gauge
7
Maintenance / Checking
Caution
Unplug this product from the wall outlet before cleaning the
inside of the machine. Do not clean the machine with benzene,
paint thinner or alcohol; do not spray water directly into the
machine.
This could result in electric shock or fire.
When you are working inside the machine replacing supplies or
cleaning the inside, do not operate the machine.
You could get injured.
Keep cleaning supplies away from children.
Children could get hurt.
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the
machine needs repairing.
1. Introduction
16
Safety information
8
Supply usage
To clean and operate the machine, strictly follow the user's guide
provided with the machine.
Otherwise, you could damage the machine.
Keep the power cable and the contact surface of the plug clean
from dust or water.
Otherwise, this could result in electric shock or fire.
• Do not remove any covers or guards that are fastened with
screws.
• Fuser units should only be repaired by a certified service
technician. Repair by non-certified technicians could result in
fire or electric shock.
• The machine should only be repaired by a Samsung service
technician.
Do not burn any of the supplies such as toner cartridge or fuser
unit.
This could cause an explosion or uncontrollable fire.
When storing supplies such as toner cartridges, keep them away
from children.
Toner dust can be dangerous if inhaled or ingested.
Using recycled supplies, such as toner, can cause damage to the
machine.
In case of damage due to the use of recycled supplies, a service
fee will be charged.
For supplies that contain toner dust (toner cartridge, waste toner
bottle, imaging unit, etc.) follow the instructions below.
• When disposing of the supplies, follow the instructions for
disposal. Refer to the reseller for disposal instructions.
• Do not wash the supplies.
• For a waste toner bottle, do not reuse it after emptying the
bottle.
Caution
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
If you do not follow the instructions above, it may cause machine
malfunction and environmental pollution. The warranty does not
cover damages caused by a user's carelessness.
When toner gets on your clothing, do not use hot water to wash
it.
Hot water sets toner into fabric. Use cold water.
1. Introduction
17
Safety information
When changing the toner cartridge or removing jammed paper,
be careful not to let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.
1. Introduction
18
Machine overview
9
Components
Machine Power cord Quick installation guide
Software CD
a. The software CD contains the print drivers, user’s guide, and software applications.
b. M402xNX only.
c. Miscellaneous accessories included with your machine may vary by country of purchase and specific model.
a
Card reader holder
b
Misc. accessories
c
1. Introduction
19
Machine overview
10
Front view
• This illustration may differ from your machine depending on your model. There are various types of machine.
• Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8).
1
Control panel
2
Control board cover
3
Front cover
8
12
9
10
11
13
1
7
6
5
2
3
17
16
15
14
4
6
Tray 1
7 Multi-purpose (or manual feeder)
tray
8
Output tray
11
Toner cartridge
12
Toner cartridge
13
Imaging unit
a
b
b
16
Display screen
17
Card reader holder
d
d
1. Introduction
20
Machine overview
4
Paper level indicator
5
a. M3320/M3820/M4020 series only.
b. M3325/M3825/M4025 series only.
c. Optional. Not available for M382xD.
d. M402xNX only
Tray 2
c
9 Paper width guides on a multi-
purpose tray
10 Paper width guides on a manual
feeder
14 Output support
15
USB memory port
d
1. Introduction
21
Machine overview
8
7
EDI
11
Rear view
• This illustration may differ from your machine depending on your model. There are various types of machine.
• Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8).
1
EDI port for card reader
2
Network port
c
a
4
5V output port for IEEE 1284B parallel connector
5
Power-switch
3USB port 6Power receptacle
a. M402xNX only.
b. To use the optional IEEE 1284B parallel connector, plug it to the USB port and the 5V output port.
c. Not available for M382xD.
b
7
Duplex unit
8
Rear cover
1. Introduction
22
Control panel overview
• This control panel may differ from your machine depending on its model.
There are various types of control panels.
2 Eco
Turn on the Eco mode to reduce toner consumption
and paper usage (see "Eco printing" on page 53).
• Some features and optional goods may not be available depending on
model or country (see "Features by models" on page 8).
12
M332xND/M382xD
1
2
3
4
Info
3
sheet
4 Cancel
5 Power
Status
6
LED
a. M332xND only.
Prints a configuration page and network
configuration
Stops current operation.
You can turn the power on and off with this button.
Or wake up from the power save mode.
Indicates the status of your machine (see
"Understanding the status LED" on page 102).
a
page by pressing this button.
1
Toner LED
5
6
Shows the status of the toner (see "Understanding
the status LED" on page 102).
1. Introduction
23
Control panel overview
13
M382xND/M382xDW/M402xND
2 Menu
Enters menu mode and scrolls through the available
menus (see "Accessing the menu" on page 31).
2
3
4
5
1
11
10
9
3 Arrow
Numeric keypad Use the keypad to enter numbers and characters (see
4
5 Eco
Info
a
sheet
6
b
WPS
Status
7
LED
8 Power
Navigates available values by moving to the next or
previous options.
"Keypad letters and numbers" on page 210).
Turn on the Eco mode to reduce toner consumption
and paper usage (see "Eco printing" on page 53).
Prints a network configuration page by pressing this
button.
Configures the wireless network connection easily
without a computer (see "Using the WPS button" on
page 159).
Indicates the status of your machine (see
"Understanding the status LED" on page 102).
You can turn the power on and off with this button.
Or wake up from the power save mode.
1
Display screen
6
7
8
Shows the current status and prompts during an
operation.
9 Cancel
10 Back
11 OK Confirms the selection on the screen.
a. M382xND/M402xND only.
b. M382xDW only.
Stops current operation.
Sends you back to the upper menu level.
1. Introduction
24
Control panel overview
14
M402xNX
When using the touch screen, only use your finger. Sharp objects can
damage the screen.
1
1
Touch screen
2 Cancel
3 Power
Status
4
LED
Displays the current status and allows you to access
available menus.
Stops an operation at any time.
Turns the power on or off, or wakes up the machine
from the power save mode.
Indicates the status of your machine (see
"Understanding the status LED" on page 102).
Adjusting the touch screen
You can lift up and down the touch screen for your convenience. Refer to the
illustration below.
2
3
4
1. Introduction
25
Turning on the machine
2
Connect the machine to the electricity supply first.
1
1
2
Turn the switch on.
2
If you want to turn the power off, press the (Power/Wakeup) button.
1. Introduction
26
Installing the driver locally
A locally connected machine is a machine directly attached to your computer
using the cable. If your machine is attached to a network, skip the following
steps below and go on to installing a network connected machine’s driver (see
"Installing driver over the network" on page 143).
• If you are a Mac, Linux, or UNIX operating systems user, refer to the
"Installation for Mac" on page 134, "Installation for Linux" on page 136, or
"Installing the UNIX printer driver package" on page 149.
• The installation window in this User’s Guide may differ depending on the
machine and interface in use.
• Only use a USB cable no longer than 3 meters (118 inches).
15
Windows
Make sure that the machine is connected to your computer and
1
powered on.
Insert the supplied software CD into your CD-ROM drive.
2
If the installation window does not appear, click Start > All programs >
Accessories > Run.
X:\Setup.exe replacing “X” with the letter, which represents your CDROM drive and click OK.
• For Windows 8,
If the installation window does not appear, from Charms, select
Search > Apps and search for Run. Type in X:\Setup.exe, replacing
“X” with the letter that represents your CD-ROM drive and click OK.
If “Tap to choose what happens with this disc.” pop-up window
appears, click the window and select Run Setup.exe.
Review and accept the installation agreements in the installation
3
window. Then, click Next.
1. Introduction
27
Installing the driver locally
Select USB connection on the Printer Connection Type screen. Then,
4
click Next.
Follow the instructions in the installation window.
5
You can select the software applications in the Select Software to Install
Window.
From the Windows 8 Start Screen
• Samsung Printer Experience app can only be used in the Start screen
when V4 driver is installed. The V4 driver is automatically downloaded
from the Windows Update if your computer is connected to the Internet.
If not, you can manually download the V4 driver from Samsung website,
www.samsung.com > find your product > Support or downloads.
• If you install the driver using the supplied software CD, V4 driver is not
installed. If you want to use the V4 driver in the Desktop screen, you can
download from the Samsung website, www.samsung.com >find your
product > Support or downloads.
• If you want to install Samsung’s printer management tools, you need to
install them using the supplied software CD.
Make sure that your computer is connected to the Internet and powered
1
on.
Make sure that the machine is powered on.
2
Connect the computer and the machine with a USB cable.
3
The driver is automatically installed from the Windows Update.
• You can download Samsung Printer Experience app from the Windows
Store. You need have a Microsoft account to use the Windows Store.
1 From Charms, select Search.
2 Click Store.
3 Search and click Samsung Printer Experience.
4 Click Install.
1. Introduction
28
Reinstalling the driver
If the printer driver does not work properly, follow the steps below to reinstall
the driver.
16
Windows
Make sure that the machine is connected to your computer and
1
powered on.
From the Start menu, select Programs or All Programs > Samsung
2
Printers > Uninstall Samsung Printer Software.
• For Windows 8,
1 From Charms, select Search > Apps.
2 Search and click Control Panel.
3 Click Programs and Features.
4 Right-click the driver you want to uninstall and select Uninstall.
Insert the software CD into your CD-ROM drive and install the driver
4
again (see "Installing the driver locally" on page 27).
From the Windows 8 Start Screen
Make sure that the machine is connected to your computer and
1
powered on.
Click on the Uninstall Samsung Printer Software tile in the Start
2
screen.
Follow the instructions in the installation window.
3
Follow the instructions in the window.
3
• If you cannot find a Samsung Printer Software tile, unintstall from the
desktop screen mode.
• If you want to uninstall Samsung’s printer management tools, from the
Start screen, right-click the app > Uninstall > right-click the program
you want to delete > Uninstall and follow the instruction in the window.
1. Introduction
29
2. Menu Overview and
Basic Setup
This chapter provides information about the overall menu structure and the basic setup options.
• Menu overview 31
• Machine’s basic settings 37
• Media and tray 39
• Basic printing 50
• Using USB memory device 56
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