Service Guide
about the Imaging unit streak defect
Service Guide
Contents
1. Imaging unit Repair Process
1.1 Repair Process Map
1.2 Applied model
1.3 Problem description(Symptom)
1.4 Cause
2. Service Countermove Method
2.1 Solution
2.2 How to treat the BK Deve Unit
2.3 How the S/N is composed of Imaging Unit.
2.4 Firmware Upgrade Method
2.5 How to replace the black deve of Imaging unit
3. Packing Guide for pick up or exchanger
3.1 In case of not packing the hole
3.2 Paking Method
Service Guide
1
Samsung Electronics
Service Guide
1. Imaging unit Repair Process
1.1 Repair Process Map
Customer
Call
Pick Up info.
TNT
ASC repair
[ Cost Allowance Standard ]
No
No
Yes
Yes
Part Cost
On Site I/U repla.
I/U return
BK Deve repair
Parts collect
Repair complete
referenceLabor costSVC type
1.2 Applied model
CLX-2160 series
Non paid
BK Deve cost paid
CLP-300 series
OPC Ass’y FOC supply Buffer MN/AEOn-site
BK Deve replacementMJPick Up
CLP-350 series
CLX-3160 series
Service Guide
2
Samsung Electronics
Service Guide
1.3 Problem description(Symptom)
The printed page has a vertical streak defect.
When printing, a abnormal noise occurs.
Example of vertical streak image
Service Guide
3
Samsung Electronics