SAM4S ER-380, ER-380M User Manual

ER-380 / ER-380M Electronic Cash Register AU

Operation and

Program Manual

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All specifications are subject to change without notice

JK68-60962Q(Rev.03) From ER-380 v1.0, ER-380M v1.0 Up to ER-380 v4.1, ER-380M v4.1

ATTENTION

The product that you have purchased contains a rechargeable Ni-MH battery. This battery is recyclable. At the end of its useful life, under various state and local laws, it may be illegal to dispose of the battery into the municipal waste system.

Check with your local solid waste officials for details concerning recycling options or proper disposal

WARNING

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Precaution Statements

Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazard s such as electrical shock.

1-1 Safety Precautions

1. Be sure that all built-in protective devices are

replaced. Restore any missing protective shields.

2. When reinstalling the chassis and its assemblies, be

sure to restore all protective devices, including nonmetallic control knobs and compartment covers.

3. Make sure there are no cabinet openings through

which people - particularly children - might insert fingers and contact dangerous voltages. Such openings include excessively wide cabinet ventilation slots and improperly fitted covers and drawers.

4. Design Alteration Warning:

Never alter or add to the mechanical or electrical design of the SECR. Unauthorized alterations might create a safety hazard. Also, any design changes or additions will void the manufacturer’s warranty.

5. Components, parts and wiring that appear to have

overheated or that are otherwise damaged should be replaced with parts that meet the original specifications. Always determine the cause of damage or over- heating, and correct any potential hazards.

CAUTION

There is the danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by the manufacturer.

Dispose used batteries according to the manufacturer’s instructions.

SAFETY NOTICE: "For pluggable equipment, the socket-outlet shall be installed near

the equipment and shall be easily accessible."

6. Observe the original lead dress, especially near the

following areas: sharp edges, and especially the AC and high voltage supplies. Always inspect for pinched, out-of-place, or frayed wiring. Do not change the spacing between components and the printed circuit board. Check the AC power cord for damage. Make sure that leads and components do not touch thermally hot parts.

7. Product Safety Notice:

Some electrical and mechanical parts have special safety-related characteristics that might not be obvious from visual inspection. These safety features and the protection they give might be lost if the replacement component differs from the original - even if the replacement is rated for higher voltage, wattage, etc.

Components that are critical for safety are indicated in the circuit diagram by shading, (

Use replacement components that have the same ratings, especially for flame resistance and dielectric strength specifications. A replacement part that does n ot have the same safety characteristics as the original might create shock, fire or other hazards.

ATTENTION

ll y a danger d’explosion s’il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d’un type équivalent recommandé par le constructeur.

Mettre au rebut les batteries usagées conformément aux instructions du fabricant.

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1-2 Servicing Precautions

WARNING: First read the-Safety Precautions-section of this manual. If some unforeseen circumstance creates a

conflict between the servicing and safety precautions, always follow the safety precautions.

WARNING: An electrolytic capacitor installed with the wrong p olarity might explode.

1. Servicing precautions are printed on the cabinet.

Follow them.

2. Always unplug the units AC power cord from the

AC power source before attempting to: (a) Remove or reinstall any component or assembly (b) Disconnect an electrical plug or connector (c) Connect a test component in parallel with an electrolytic capacitor

3. Some components are raised above the printed

circuit board for safety. An insu lation tube or tape is sometimes used. The internal wiring is sometimes clamped to prevent contact with thermally hot components. Reinstall all such elements to their original position.

4. After servicing, always check that the screws,

components and wiring have been correctly reinstalled. Make sure that the portion around the serviced part has not been damaged.

5. Check the insulation between the blades of the AC

plug and accessible conductive parts (examples: metal panels and input terminals).

6. Insulation Checking Procedure: Disconnect the

power cord from the AC source and turn the power switch ON. Connect an insulation resistance meter (500V) to the blades of AC plug.

The insulation resistance between each blade of the AC plug and accessible conductive parts (see above) should be greater than 1 megohm.

7. Never defeat any of the B+ voltage interlocks Do

not apply AC power to the unit (or any of its assemblies) unless all solid-state heat sinks are correctly installed.

8. Always connect an instrument’s ground lead to the

instrument chassis ground before connecting the positive lead; always remove the instrument’s ground lead last.

1-3 Precautions for Electrostatic Sensitive Devices (ESDs)

1. Some semiconductor (solid state) devices are easily

damaged by static electricity. Such components are called Electrostatic Sensitive Devices (ESDs); examples include integrated circuits and some fieldeffect transistors. The following techniques will reduce the occurrence of component damage caused by static electricity.

2. Immediately before handling any semiconductor

components or assemblies, drain the electrostatic charge from your body by touching a known earth ground. Alternatively, wear a discharging wriststrap device. (Be sure to remove it prior to applying power - this is an electric shock precaution.)

3. After removing an ESD-equipped assembly, place

it on a conductive surface such as aluminum foil to prevent accumulation of electrostatic charge.

4. Do not use Freon-propelled chemicals. These can

generate electrical charges that damage ESDs.

5. Use only a grounded-tip soldering iron when

soldering or unsoldering ESDs.

6. Use only an anti-static solder removal device. Many

solder removal devices are not rated as anti-static; these can accumulate sufficient electrical charge to damage ESDs.

7. Do not remove a replacement ESD from its

protective package until you are ready to install it. Most replacement ESDs are packaged with leads that are electrically shorted together by conductive foam, aluminum foil or other conductive materials.

8. Immediately before removing the protective

material from the leads of a replacement ESD, touch the protective material to the chassis or circuit assembly into which the device will be installed.

9. Minimize body motions when handling unpackaged

replacement ESDs. Motions such as brushing clothes together, or lifting a foot from a carpeted floor can generate enough static electricity to damage an ESD.Contents

Contents

Getting Started 1

About the ER-380 / ER-380M ...................................................................................................1

Unpacking..................................................................................................................................2

Installing the Paper....................................................................................................................2

Basic Features and Functions....................................................................................................6

Memory Clear..........................................................................................................................15

Standard Hardware......................................................................................................6

Optional Hardware......................................................................................................6

Software Features........................................................................................................6

Front Display...............................................................................................................7

Rear Display - VFD...................................................................................................10

Error Code Table.......................................................................................................12

Control Lock .............................................................................................................13

Keyboards..................................................................................................................14

Memory All Clear (RAM Clear)...............................................................................15

Initial Clear (Status Clear).........................................................................................16

Operating Instructions 17

Function Key Descriptions......................................................................................................17

Clerk Sign-On/Sign-Off ..........................................................................................................21

Direct Sign-On ................................................................... .......................................21

Coded Sign-On..........................................................................................................21

Receipt On and Off..................................................................................................................22

Program 99 - Receipt ON/OFF Programming...........................................................22

Item Registrations....................................................................................................................23

Keyboard PLU Entry - Open Price / Preset Price Override ......................................24

Keyboard PLU Entry - Preset Price...........................................................................24

Keyboard PLU Entry - Repeat ..................................................................................25

Keyboard PLU Entry - Multiplication.......................................................................26

Keyboard PLU Entry - Direct Multiplication with Preset Price................................26

Keyboard PLU Entry - Multiplication with Decimal Point.......................................27

Keyboard PLU Entry - Split Pricing .........................................................................28

Keyboard PLU Entry - Single Item...........................................................................28

Code PLU Entry - Open Price...................................................................................29

Code PLU Entry - Preset Price / Single Item ............................................................29

Code PLU Entry - Preset Price Override................................................................... 30

Code PLU Entry - Repeat..........................................................................................30

ER-380 / ER-380M Electronic Cash Register AU Contents • i

Code PLU Entry - Multiplication..............................................................................31

Code PLU Entry - Multiplication with Decimal Point ..............................................31

Code PLU Entry - Split Pricing.................................................................................32

Barcode PLU Entry - Open Price, Single Item..........................................................33

Barcode PLU Entry - Open Price, Multiple Items.....................................................33

Barcode PLU Entry - Preset Price Override, Single Item..........................................34

Barcode PLU Entry - Preset Price Override, Multiple Items ....................................34

Modifier Key.............................................................................................................35

Price Level Key.........................................................................................................36

Promo ........................................................................................................................37

Waste.........................................................................................................................38

Percent Key Operations...........................................................................................................39

Preset Percent Discount on an Item...........................................................................40

Enter a Percent Discount on an Item.........................................................................40

Preset Percent Discount on Sale Total.......................................................................41

Enter a Percent Discount on Sale Total.....................................................................41

For Surcharge Operation ...........................................................................................41

Dollar Amount Discount on Sale...............................................................................42

Dollar Amount Discount on Item..............................................................................42

Return Merchandise Registrations...........................................................................................43

Voids and Corrections .............................................................................................................44

Error Correction (Void Last Item).............................................................................44

Void Previous Item....................................................................................................44

Cancel........................................................................................................................45

Void Mode Operations..............................................................................................45

No Sale Operations..................................................................................................................46

Open Drawer .............................................................................................................46

Non Add Number......................................................................................................46

Received On Account Operations............................................................................................47

Paid Out Operations.................................................................................................................48

Subtotaling a Sale................................. ...... .............................................................................49

Eat In/Take Out/Drive Thru Sales...........................................................................................49

Totaling and Tendering............................................................................................................50

Totaling a Cash Sale..................................................................................................50

Totaling a Check Sale................................................................................................50

Tendering a Cash Sale...............................................................................................51

Tendering a Check Sale.............................................................................................51

Totaling a Charge (EFTPOS) Sale............................................................................52

Tendering a Charge (EFTPOS) Sale .........................................................................52

Cash Out within a Charge (EFTPOS) Sale................................................................53

Check Cashing...........................................................................................................54

Split Tender...............................................................................................................54

Post Tender................................................................................................................55

Currency Conversion.................................................................................................55

Table Management and Clerk Interrupt Operations ................................................................56

Overview...................................................................................................................56

Soft Check - Restaurant Style Billing........................................................................57

Hard Check - Monthly Account Style Billing...........................................................62

Scale Entry...............................................................................................................................66

Direct Scale Entry......................................................................................................66

Automatic Scale Entry...............................................................................................67

Tare Weight Entry.....................................................................................................67

Manual Tare Weight Entry........................................................................................68

Manual Weight Entry................................................................................................69

ii • Contents ER-380 / ER-380M Electronic Cash Register AU

X/Z Mode 71

Introduction .............................................................................................................................71

X/Z Reports .............................................................................................................................72

Running a Report - General Instructions...................................................................72

Report Table..............................................................................................................73

Electronic Journal Table............................................................................................74

Reset Hard Check (Slip) Line # (EPROM v3.1 & Later)........................................................75

Program 10 - Reset Hard Check Line # Programming..............................................75

Cash Declaration......................................................................................................................76

Program 90 - Cash Declaration Programming.......................................................... 76

Service Mode Programming 77

Overview .................................................................................................................................7 7

Memory Allocation Scan.........................................................................................................78

PC Online Mode......................................................................................................................78

Memory Allocation..................................................................................................................79

Program 60 - Memory Allocation Programming.......................................................79

Clear All Sales Totals..............................................................................................................80

Program 20 - Clear All Sales Totals.......................................................................... 80

Clear Grand Total....................................................................................................................80

Program 30 - Clear Grand Total................................................................................ 80

Clear / Delete PLU File...........................................................................................................80

Program 40 - Clear / Delete PLU File.......................................................................80

EPROM Information ...............................................................................................................80

Program 50 - EPROM Information...........................................................................80

Function Key Assignment Programming ................................................................................81

Program 70 - Function Key Assignment Programming............................................81

Function Key Codes - New Version (ER-380 EPROM v2.1 & later / ER-380M

EPROM v1.8 & later)................................................................................................82

Function Key Codes - Old Version (ER-380 EPROM v2.0 & earlier / ER-380M

EPROM v1.7 & earlier) ............................................................................................83

RS232C Serial Port #1 Communication Options.....................................................................84

Program 80 - RS232C Serial Port #1 Communication Options................................84

ER-380M RS232C Serial Port #2 Communication Options....................................................86

Program 81 - RS232C Serial Port #2 Communication Options................................86

Program Mode Programming 87

Default Programming..............................................................................................................87

Descriptor Programming Methods...........................................................................................88

Alpha Overlay Method ..............................................................................................88

Descriptor Code Method...........................................................................................89

Tax Programming....................................................................................................................90

Straight Percentage Tax Rate Programming .............................................................90

PLU Programming...................................................................................................................92

Program 100 - PLU Status Programming..................................................................93

Program 110 - PLU Auto Tare Programming...........................................................96

Program 150 - PLU Group Assignment Programming.............................................97

Program 200 - PLU Price/HALO Programming.......................................................98

Program 250 - PLU Stock Amount Programming ....................................................99

Program 300 - PLU Description Programming....................................................... 100

Program 350 - PLU Link Programming..................................................................101

Program 400 - PLU Delete Programming...............................................................102

Program 450 - PLU MIX & MATCH Programming ..............................................103

ER-380 / ER-380M Electronic Cash Register AU Contents • iii

System Option Programming.................................................................................................104

Program 30 - System Option Programming ............................................................104

System Option Table...............................................................................................105

Note: Price Embedded Barcode Format..................................................................108

Print Option Programming.....................................................................................................109

Program 40 - Print Option Programming................................................................109

Print Option Table...................................................................................................110

Function Key Programming...................................................................................................114

Program 70 - Function Key Options Programming.................................................115

Program 80 - Function Key Descriptor Programming ............................................116

Program 90 - Function Key HALO or Percentage Rate Programming...................117

ADD CHECK (Cafeteria Tray Total)......................................................................118

CANCEL (Cancel a Sale)........................................................................................119

CASH ......................................................................................................................120

CHARGE (1 ~ 8).....................................................................................................121

CHECK (CHEQUE)................................................................................................122

CHECK (CHEQUE) CASHING.............................................................................123

CHECK (CHEQUE) ENDORSEMENT................................................................. 124

CHECK # (Bill or Account No.).............................................................................125

CURRENCY CONVERSION.................................................................................126

DRIVE THRU / EAT IN / TAKE OUT..................................................................127

ERROR CORRECT ................................................................................................128

F/S SUB...................................................................................................................128

F/S TEND................................................................................................................129

GUEST (Bill or Account)........................................................................................130

LEVEL1 - 2 (Price Levels)......................................................................................130

MACRO (1 ~ 10).....................................................................................................131

MDSE RETURN.....................................................................................................131

MODIFIER (1 ~ 5).................................................................................................. 132

#/NS (Non Add#/No Sale).......................................................................................133

PAID OUT (1 ~ 3)...................................................................................................134

PAYMENT (Bill or Account) .................................................................................134

PBAL.......................................................................................................................135

PRINT CHECK (Bill or Account)...........................................................................135

PROMO...................................................................................................................136

RECD ON ACCT (1 ~ 3)........................................................................................137

SCALE ....................................................................................................................138

SERVICE (Bill or Account)....................................................................................139

SUBTOTAL............................................................................................................140

TABLE (Bill or Account)........................................................................................140

TARE.......................................................................................................................141

TAX EXEMPT........................................................................................................142

TIP (Bill or Account)...............................................................................................143

VALIDATE .............................................................................................................144

VOID.......................................................................................................................144

WASTE ...................................................................................................................145

% (1 ~ 5) (Discounts or Surcharges).......................................................................146

Clerk Programming..................................... ....... ....................................................................149

Program 800 - Secret Code Programming...............................................................150

Program 801 - Drawer Assignment & Training Clerk Programming......................151

Program 810 - Clerk Description Programming......................................................152

Mix & Match Programming...................................................................................................153

Program 600 - Trip Level Programming.................................................................154

Program 601 - Price Programming..........................................................................154

Program 610 - Mix & Match Description Programming......................................... 155

iv • Contents ER-380 / ER-380M Electronic Cash Register AU

Group Programming..............................................................................................................156

Program 900 - Group Status Programming.............................................................156

Program 910 - Group Descriptors Programming ....................................................157

Miscellaneous Programming.................................................................................................158

Program 1500 - Macro Key Sequence Programming..............................................158

Program 700 - Logo Description Programming......................................................159

Program 701 - Financial Report Message Programming........................................160

Program 710 - Clerk Report Message Programming ..............................................162

Program 711 - Macro Name Programming.............................................................164

Program 1000 - NLU (Number Look Up) Code Number Programming ................165

Program 1100 - Cash-In-Drawer Limit Programming............................................166

Program 1200 - Check Change Limit Programming...............................................167

Program 1300 - Date and Time Programming ........................................................168

Program 1400 - Scale Tare Weight Programming..................................................169

Program 1600 - Machine Number Programming....................................................170

Program Scans.......................................................................................................................171

Program 15 - Program Scans...................................................................................171

Sample Reports 173

Financial ................................................................................................................................173

Time.......................................................................................................................................177

PLU........................................................................................................................................178

Clerk......................................................................................................................................179

Individual Clerk.....................................................................................................................180

Groups ...................................................................................................................................181

Stock......................................................................................................................................182

Open Check ...........................................................................................................................183

ER-380 / ER-380M Electronic Cash Register AU Contents • v

Getting Started

About the ER-380 / ER-380M

The ER-380 / ER-380M is offered in two different versions.

• The ER-380 / ER-380M features a 44-position keyboard with traditional raised keys. This

keyboard will accommodate up to 12/16 NLU keys and works best in retail stores, or shops where it is not necessary to place a large number of preset item keys on the keyboard..

• A standard allocation of 300 PLUs and 20 Groups allows for easy item management.

Approximately 1000 PLUs can be allocated. For expansion to 5000 PLUs, please contact your dealer.

• The ER-380 / ER-380M is an excellent low cost solution for a wide range of retail

environments.

• The ER-380 / ER-380M, with its superb thermal printing system, always provides the

fastest in transaction speeds.

• The ER-380 / ER-380M is preset with 10% GST and Australian rounding as well as a

number of other useful functions.

ER-380 / ER-380M Electronic Cash Register AU Getting Started • 1

Unpacking

1. Unpack and unwrap the cash register.

2. Located in the packing are the following items:

• 1 roll of paper,

• 2 sets of control keys,

• Operation and Program Manual,

3. Remove the cardboard protectors from the cash drawer.

4. Plug the register into a grounded outlet (three prong), insert a control key and turn the key to

the REG control lock position. *A paper takeup spindle + motor kit is available if Jornal mode is required.

Installing the Paper

1. Remove the printer cover.

2 • Getting Started ER-380 / ER-380M Electronic Cash Register AU

2. Push the blue cap lever and then lift up to open the paper cover.

ER-380 / ER-380M Electronic Cash Register AU Getting Started • 3

3. Ensure that the paper is being fed from the bottom of the roll.

4. Put the leading edge of the paper over the printer

5. Close the paper cover slowly until it locks firmly

4 • Getting Started ER-380 / ER-380M Electronic Cash Register AU

6. Passing the leading edge of the paper through the cutter slot. Tear off the excess paper.

Replace the printer cover.

※ If you wish to use the printer to print a sales journal or electronic journal, insert the paper into

the paper take-up spool. Wind the paper two or three turns around the spool shaft and install the spool in the mount.

ELEC

TRO

N I CA

SH R

EGISTE

ER-380 / ER-380M Electronic Cash Register AU Getting Started • 5

Basic Features and Functions

Standard Hardware

• Display

=> ER-380M LCD model: 2 line, 16 character liquid crystal display and ten position rear

displays with a rear pop up display standard.

=> ER-380 VFD model: Ten position front and rear displays with a rear pop up display

standard.

• 44-position keyboard.

• 1 station Thermal 32-column printer with drop-and-print mechanism.

• Sturdy Metal Cash Drawer with removable 4 Bill/8 Coin drawer insert.

• 7-position control lock.

• Standard customer pole display.

• Communications ports:

=> ER-380: 1 RS232C. => ER-380M: 2 RS232C.

Optional Hardware

• PC Link.

• Load cell scale.

• Kitchen printer / Bill Printer / Slip Printer / Journal Printer.

• Barcode scanner.

• Pole Display.

• EFTPOS Terminal.

Software Features

• Up to 2 price levels for each PLU.

• Up to 5 PLU modifier keys.

• 300 Price Look Ups (PLUs) default (expandable up to 5,000 with an extend memory chip)

for open or preset item registration. 117 PLUs standard for open or preset item registration. For direct registrations, 12/16 PLU keys are on the keyboard.

• 18 character programmable descriptors for PLUs and functions.

• Up to 99 PLU Group totals.

• Up to 99 clerks with separate report totals.

6 • Getting Started ER-380 / ER-380M Electronic Cash Register AU

Front Display

VFD MODEL - ER-380

The ER-380 comes with a ten position front display. Annotations on the display window include:

• RPT, where a counter appears when the same item is multiplied or repeated.

• The AMOUNT area shows the amount, i.e. price, subtotal or total.

• RCPT OFF indicates when the receipt is turned off.

• The VOID symbol illuminates during Void operations.

• The SHIFT symbol illuminates during Tax Shift operations

• The CLERK segment remains illuminated as long as a clerk is signed on.

RCPT

OFF

OID SHIFT

AMOUNTRPT

CLERK

The front display offers supplemental descriptors, which appear in the first two display positions (as shown). These descriptors help the operator by supplying additional information while operating the register, and may be accompanied by an error tone.

Supplemental descriptors include:

RPT

RCPT

OFF

OID SHIF

AMOUNT RPT

CLERK

Change Due

RCPT

OFF

OID SHIFT

ER-380 / ER-380M Electronic Cash Register AU Getting Started • 7

AMOUNTRPT

CLERK

Negative Entry

RCPT

Subtotal

RCPT

OFF

Total of Sale

RPT

OID SHIFT

MOUNT

CLERK

AMOUNTRPT

CLERK

MOUNT RPT

RCPT

OFF

OID SHIF

Numbered Error Conditions

RCPT

OFF

OID SHIFT

CLERK

AMOUNTRPT

CLERK

8 • Getting Started ER-380 / ER-380M Electronic Cash Register AU

__________

___

__________

LCD MODEL - ER-380M

The ER-380M comes with a liquid crystal screen, allowing you to view up to 2 lines of information with up to 16 characters per line. The display is backlit to provide excellent visibility, regardless of lighting conditions.

When the control lock is in the OFF position, the register cannot be operated. When the control lock in the REG, VOID, X, Z, PGM or S positions the appropriate message, there are displayed with the message “CLOSED”. You must sign on a clerk to remove the

“CLOSED” message and begin operation.

REG

REGISTER_MODE

CLOSED

VOID

VOID_MODE

CLOSED

Operator Display Example

 Press 1 0 0 0, then PLU12 to register a sale of $10.00 to PLU 12

PLU12 1__________10.00

 Press 5 0 0 0, then CASH to tender a sale and change will be shown

CASH_______50.00 CHANGE_____40.00

Displayed Error Conditions

ER-380 / ER-380M Electronic Cash Register AU Getting Started • 9

**_WARNING!_**

SEQUENCE_ERR

Rear Display - VFD

The rear display is a 10 digit florescent display that allows your customer to monitor the transaction and view the sale total. The rear display can be lifted and turned for easy customer viewing.

Rear Display Information

Item Count Amount

The number of times an item has been repeated is displayed The amount of the item, subtotal or total, is displayed in the rightmost portion of the display

Rear Display Message RPT

Change Due

Negative Entry

Subtotal

10 • Getting Started ER-380 / ER-380M Electronic Cash Register AU

Total of Sale

Numbered Error Conditions

ER-380 / ER-380M Electronic Cash Register AU Getting Started • 11

Error Code Table

E00 E01 E02 E03 E04 E05 E06 E07 E08 E09 E10 E11 E12 E13 E14 E15 E16 E17 E18 E19 E20 E21

SEQUENCE ERROR PLU NO DATA CLERK ERROR AMOUNT COUNT OVER LAN TRAN COMMUNICATION ERROR TIME AND DATE LIMIT OVER INACTIVE XMODE ONLY NONADD ADDCHECK ERROR CONDIMENT ERROR REQ. EAT IN REQ. STOCK REQ. DRAWER REQ. GUEST SCALE CLERK NOT MATCH COMPULSORY TARE REQ. DECLARATION OFF LINE

E22 E23 E24 E25 E26 E27 E28 E29 E30 E31 E32 E33 E34 E35 E36 E37 E38 E39 E43

E44 PER PCO

REQ. ENDORSEMENT CONSOL OVER REQ. SUBTOTAL PROMO ERROR CHECK OPEN REQ. PASSWORD NO VOID PLU 232C SETUP ERROR REQ. PRESET VALUE REQ. OPEN VALUE REQ. AMOUNT REQ. PAYMENT INVALID FUNCTION REQ. TABLE REQ. PBAL REQ. CHECK # ONLY ONE TABLE REQ. VALID MEMORY ALLOCATION ERROR ELECTRONIC JOURNAL FULL RECEIPT PRINTER PAPER END PRINTER COVER OPEN

SLIP CHG

PFP

SLIP PAPER END. CHANGE NEW SLIP PAPER (When using slip printer.) SYSTEM ERROR (If this problem occurs, call the service engineer.)

12 • Getting Started ER-380 / ER-380M Electronic Cash Register AU

Control Lock

The control lock has 7 positions, accessed with 5 keys. Each ECR is shipped with two full sets of keys.

OID

OFF

REG

VOID Use to void (correct) items outside of a sale. OFF The register is inoperable. REG Use for normal registrations.

X Use to read register reports. Z U se to read register reports and reset totals to zero. P Use to program the register.

S The S position is a hidden position reserved for

dealer access.

Before performing any operations in Register Mode a clerk must be signed on. See “Clerk SignOn/Sign-Off” for a description of clerk operations.

Control Keys

The ER-380 / ER-380M includes two sets of keys that may be used to access the following control lock positions.

Key

VOID OFF REG X Z PGM S

Removable

REG

√ √ √ √ √ √ √ √ √

Positions Accessible

√ √ √ √

ER-380 / ER-380M Electronic Cash Register AU Getting Started • 13

√ √ √ √ √ √ √ √ √ √ √ √ √

Keyboards

The ER-380 / ER-380M keybo ard includes 44 key positions with the default legends and key assignments as shown below. This configuration has 16 keyboard NLU locations. The keyboard legend label can be replaced by removing the protective plastic key cap.

Programmable key locations are shown with a bold border.

FEED

G CLERK

X/TM

CANCEL

#/NS

F RECEIP

T On/Off

RETURN

PLU

MOD 1/

SHIFT

VOID

0 CLEAR

ER-380/ER-380M Alpha Keyboard Overlay

E 1 3 2

7 9 8

4 6 5

SPACE

DOUBLE

SIZE

SUB

TOTAL

Y CHECK

CASH

14 • Getting Started ER-380 / ER-380M Electronic Cash Register AU

Memory Clear

Memory All Clear (RAM Clear)

CAUTION: The procedures described in this area are security sensitive. Clearing all or parts of

the ER-380/ER-380M memory may cause damage or loss to the program. Do not share this information with unauthorized users and distribute the special SERVICE-Mode key (C-Key) only to those you may want to perform these functions.

Perform "Clear All Totals", or "Clear PLU File" if you wish to clear only parts of ER-380/ER380M memory. Complete clearing of all memory areas and installation of the default program can be

done through the following special procedure:

To Perform a Memory All Clear (reset memory completely):

1. Turn the power switch located on the right side of the register to the OFF positi on.

2. Turn the control lock to the S-Mode (one passed PGM-Mode as a hidden position).

FEED

CANCEL

#/N S

3. Press and hold the key position where the CHECK key is located on the default

keyboard layout.

4. Continue to hold the CHECK key while turning the power switch to the ON position.

5. After hear BEEP, release CASH key.

6. Press the upper left key (FEED) of the keyboard, then the lower left key (#/NS), then

the upper right key (PLU 16), and finally press the lower right key (CASH).

G CLERK

RECE IPT

On/Off

RETURN

PLU

X/TM

MOD 1/

SHIFT

VOID

CLEAR

Space

Dbl Size

SUB

TOTAL

CASH

7. When memory is cleared, the register prints a message “RAM ALL CLEAR OK!”

Y CHECK

ER-380 / ER-380M Electronic Cash Register AU Getting Started • 15

Initial Clear (Status Clear)

CAUTION: Do not share this information with unauthorized users. Distribute the P-Mode key

only to those you may want to perform this function.

The initial clear function allows you to exit any register activity and return to a beginning or cleared state. Any transaction that is in progress will be exited and totals for th at transaction will not be updated.

Here are some reasons you may want to perform an initial clear:

• The register is in an unknown state, and you wish to exit the current program or transaction

without following normal procedures.

• You have performed a function that includes a compulsory activity and you wish to bypass

the compulsion.

• An initial clear may be necessary as part of servicing, or troubleshooting.

To Perform an Initial Clear (program restart):

1. Turn the power switch located on the right side of the register to the OFF position.

2. Turn the control lock to the PGM-Mode.

3. Press and hold the key position where the SBTL key is located on the default keyboard

layout.

4. While continuing to hold the SBTL key, turn the power switch to the ON position.

5. The message "INITIAL CLEAR OK!” prints when the initial clear is complete.

16 • Getting Started ER-380 / ER-380M Electronic Cash Register AU

Operating Instructions

Function Key Descriptions

Keys are listed in alphabetical order. Some of the keys described below are not included on the default keyboard. See “Function Key Assignment Programming” to add or change programmable keys.

Keyboard Legend Description #/NS

(NONADD# / NO SALE)

X/TIME

00, 0 - 9, Decimal

ADD CHECK

CANCEL

CASH

CASH OUT

Use as a non-add key to print up to an 8-digit numeric entry on the receipt. This entry will not add to any sales totals. The #/NS key is also used to open the cash drawer without making a sale.

Use to a multiply a quantity of items or calculate split pricing on PLU entries. Also use to display time.

Use to make numeric entries in REG, X, Z, VOID, or P posit ions . The de cim a l key is use d for decimal or scale multiplication, when setting or entering fractional percentage discounts, or when programming fra cti onal tax r at es. D o not use the decimal key when making amount entries into PLUs.

Use to combine individual trays (in a cafeteria situation) that will be paid together. Each tray subtotal can advance the consecutive number, depending on pro gramming.

Cancels a transact ion wi thout updat ing P LU, or funct ion key tot als . The C ance l funct ion m ay only be used prior to ten dering. Onc e t enderi ng be gins , the C ance l func ti on m ay no longe r be used. The CANCEL key corrects the appropri ate tota ls a nd count ers and th e Fin anci al r eport records total of transactions canceled.

Calculates the sale total including tax, finalizes the sale, and opens the cash drawer. Change computation is allowed by entering an amount before pressing the CASH key. The cash drawer will open only if the amount tendered is equal to or greater than the total amount of the sale. Post tendering is also available should a second change calculation be necessary. Re-enter the tendered amount and press the CASH key to show the new change computation. Press the CASH key a second time to issue a buffered receipt (up to 200 lines) when the receipt on/off function is OFF.

Use to allow cash out function when EFTPOS terminal is connected and activated. 0(zero) amount cash out will generate a sequence error. This function only allowed within a sale.

ER-380 / ER-380M Electronic Cash Register AU Operating Instructions • 17

Keyboard Legend Description CHARGE (1 - 8) or

EFTPOS

CHECK (CHEQUE)

CHECK (CHEQUE) CASHING

CHECK (CHEQUE) ENDORSEMENT

CHECK #

CLEAR (Esc)

CLERK

CONV (1 - 4)

EAT-IN TAKE OUT DRIVE THRU

ERROR CORR

F/S SHIFT

F/S SUB

Use to finalize charge sales. Calculates the sale total including tax, finalizes the sale, and opens the cash drawer. Change computation is allowed by entering an amount before pressing the CHARGE key. The cash drawer will open only if the amount tendered is equal to or greater than the total amount of the sale. Change issued will be subtracted from the cash-in-drawer total.

Use to finalize check sales. Calculates the sale total including tax, finalizes the sale, and opens the cash drawer. Change computation is allowed by entering an amount before pressing the CHECK key. The cash drawer will open only if the amount tendered is equal to or greater than the total amount of the sale. Change issued will be subtracted from the cashin-drawer total.

Use to exchange a check for cash. Cash-in-drawer and check-in-drawer totals are adjusted.

Use to print a check endor sem e nt m ess age o n an opt ional sli p pri nter to progra m an en dorsem e nt message.

The CHECK # key is used to begin a new, or access an existing balance (hard check) or itemized bill (soft check.) Check track numbers that are entered manually may be set at a fixed length of one to nine digits. Check track numbers assigned automatically will begin with #1. Existing checks are accessed by entering the check track number and pressing the CHECK # key.

Use to clear entries m ade i nto t he 10 ke y num eri c pa d or X/T IME key befo re th ey are pri nted . Also used to clear error condi ti ons.

The register will not operate in register mode unless a clerk has been signed on. Clerk sign-on is accomplished by “direct” or “secret code” sign-on.

All entries made on the register will report to one of the 15 clerk totals. When a clerk is signed on, all entries following will add to that clerk’s total until another clerk is signed on. However, a clerk cannot be changed in the middle of a transaction.

To sign a clerk off, thereby displaying the “CLOSED” message on the display, enter 0, and then press the CLERK key. This disables the register until another clerk is signed on. The current clerk must first be signed off before another clerk may be signed on.

The currency conversi on funct ion, a ll owed af ter sub tota l, co nvert s an d displ ay s the new subt ota l at a preprogrammed exchange rate. Tendering is allowed after using the currency conversion function. Change is cal cula ted and is sued i n hom e c urrenc y. The am ount of forei gn cur rency tendered is stored i n a se parat e t otal on the Fina ncia l re port, b ut not added t o the drawe r tot al.

Eat-In, Take Out and Drive Thru are subtotal functions. In areas that have different tax rules for eat-in and take out sales, the EAT-IN, TAKE OUT and DRIVE THRU keys can be programmed to automatically charge or exempt taxes. Sales may not be split between Eat-In, Take Out and Drive Thru. The EAT-IN, TAKE OUT and DRIVE THRU key s maintain separate totals on the Financial report.

Use to correct the last entry. The ERROR CORR key corrects the appr opriate totals and counters.

When pressed before a PLU entry, the F/S SHIFT key reverses the preprogrammed food stamp status of the PLU. For exa mpl e, an ite m not food stamp eligible can be m ade f ood st am p eli gibl e.

Displays the amount of t he sa le t hat i s food st am p el igi ble.

F/S TEND

18 • Operating Instructions ER-380 / ER-380M Electronic Cash Register AU

Use to tender food stamps for eligible sales.

Keyboard Legend Description GUEST #

INACTIVE LEVEL (1 - 2) MACRO (1 - 10)

MODIFIER (1 - 5) Shift

P/BAL PAID OUT (1 - 3)

PAYMENT PFEED

(RECEIPT FEED) PLU

PRICE INQUIRY

Use to enter the count of guests served as part of a guest check. Use to inactivate th e key on the key board wi th wa rning/ error m e ssa ge. Use to switch between different price levels if the price level 2 is activated. Macro keys may be programmed to record, and then later perform, up to 50 keystrokes.

For example, a macro key could be set to tender (preset tender) a common currency, such as $5 into the cash key.

The Modifier key alters the next PLU registered, either by changing the Code number of the PLU so that a different item is registered, or by adding the modifier descriptor.

Use one of the Modifier key as Shift key to access additional 16 PLUs directly from keyboard.

Use to enter the amount of an outstanding balance. Use to record money taken from the register to pay invoices, etc. The paid out am ount subtracts

from the cash-in-drawe r tot al. P aid ou ts ar e al lowe d outsi de of a sal e onl y.

Allows part payment of bill.

Advances the receipt printer paper one line, or continuously until the key is released.

The PLU key is used to register price look-ups by number entry. PLUs can be programmed open or preset, and positive or negative.

Used to check the price of PLU.

PRINT CHECK

PROMO

RCPT ON/OFF (RECEIPT ON/OFF)

RECD ACCT (1 – 3)

RETURN

SCALE

SERVICE (New Balance)

SUBTOTAL TABLE #

Use to print a guest chec k. The c heck can be print ed on a n opti onal (RS-2 32C) pri nte r, or ca n be printed on the receipt printer. The PRINT CHECK key can be set to automatically service the check.

The PROMO key allows you to account for promotional items, as in "buy two, get one free". Pressing this key will remove an item's cost from the sale, but will include the sale of the item in the item's sales counter.

Use to switch receipt printer on/off.

The RECD ACCT (received on account) key is used to record media loaned to the cash drawer, or payments received outside of a sale. The cash drawer will open. The amount received adds to the cash-in-drawer total.

Used to return or refund merchandise. Returning an item will also return any tax that may have been applied.

Use to make weight entries. When a scale is attached, press the scale key to show the weight in the display, then press (or enter) a PLU to multiple the weight times the price. When a scale is not attached, you can enter the weight (using the decimal key for fractions). PLUs may be programmed to requi re an entry thr ough the sca le key .

Use to temporarily finalize Previous Balance or Table tracking transactions.

Displays subtotal of s ale inclu ding t ax. Mus t be p ressed pri or to a s ale disc ount or s ale surcha rge. Tracks the current balance for a guest check or table.

ER-380 / ER-380M Electronic Cash Register AU Operating Instructions • 19

Keyboard Legend Description TARE

TAX EXEMPT TAX SHIFT (1 - 4)

TIP

VALID

VOID

WASTE

% (1 - 5) (percentage or dollar amount; and discount or surcharge)

Tares are container weights. If you are using the scale function, you can preset up to 5 different tare weights. The tare can be subtracted automatically when a specific PLU is registered, or manually inputting the tare number and pressing the TARE key can subtract the tare. Tare #5 can be programmed for entering tare weights manually.

Press the TAX EXEMPT key to exempt tax 1, tax 2, t ax 3, an d/or t ax 4 from th e ent ire sale . When pressed before a PLU entry, the tax shift keys reverse the tax status of the PLU, i.e., a PLU

with non-tax status wou ld bec om e ta xabl e or a PLU wit h ta x sta tus w ould be com e non- taxa ble. The TIP key allows a gratuity to be added to a guest check before payment. The tip amount

is deducted from the Cash-in-Drawer amount for the Clerk/Cashier closing the guest check. The TIP key may be programmed as either a percentage or amount. If programmed as a

percentage, tax programming defines whether the percentage is calculated on the net amount, or the amount after taxes.

Press the VALID key to print a one-line validation on a separate form or piece of paper. Any item registrat ion, di scount o r pay me nt m ay be val ida ted.

Use to correct an item entered earlier within a sale. The VOID key corrects the appropriate totals and counters. To correct the last item, use the ERROR CORR key. For void operations out side of a sale (Transaction Void), use the VOID position on the control lock. The Financial report records totals for each type of void separately.

The WASTE key allows control of inventory by accounting for items that must be removed from stock due to spoilage, breakage or mistakes. Press the WASTE key before entering wasted items, and then press the WASTE key again to finalize. The WASTE key may be under manager control, re quiri ng the c ont rol l ock to be in t he X position. The WASTE key is not allowed within a sale.

Up to five % keys may be plac ed on t he key board. E ach % key is set with a specific function, such as item disc ount or s urchar ge, or s ale discoun t or su rchar ge.

The percent rate may be entered or preprogrammed, or the percent keys can be programmed with a negative open or preset p rice, thus acti ng as c oupon ke ys.

A percentage key may also be set up to accept charge tip entries.

20 • Operating Instructions ER-380 / ER-380M Electronic Cash Register AU

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