Quadra-Fire SANTAFE-C Owner's Manual

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Owner’s Manual

Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.

Operation & Care

INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.

Contact your dealer with questions on installation, operation, or service.

NOTICE: DO NOT DISCARD THIS MANUAL

SANTA FE PELLET APPLIANCE

MODEL(S):

SANTAFE-C

WARNING

If the information in these instructions is

not followed exactly, a re could result

causing property damage, personal
injury, or death.

• Do not store or use gasoline or other ammable
vapors and liquids in the vicinity of this or any
other appliance.

• Do not over re - If appliance or chimney connector

glows, you are over ring. Over ring will void

your warranty.

• Comply with all minimum clearances to combustibles

as specied. Failure to comply may cause house re.

WARNING

HOT SURFACES!

Glass and other surfaces are hot during
operation AND cool down. Hot glass will
cause burns.

CAUTION

Check building codes prior to installation.

• Installation MUST comply with local, regional, state
and national codes and regulations.

• Consult local building, re o󰀩cials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.

1 April 2, 20197050-802B

• Do not touch glass until it is cooled

• NEVER allow children to touch glass

• Keep children away

• CAREFULLY SUPERVISE children in same room

as replace.

• Alert children and adults to hazards of
high temperatures

• High temperatures may ignite clothing or other

ammable materials.

• Keep clothing, furniture, draperies and other

ammable materials away.

CAUTION

Tested and approved for wood pellets only. Burning of
any other type of fuel voids your warranty.

NOTE

To obtain a French translation of this manual, please contact

your dealer or visit www.quadrare.com

Pour obtenir une traduction française de ce manuel, s’il vous

plaît contacter votre revendeur ou visitez www.quadrare.com

SANTA FE FREESTANDING

HOT WHILE IN OPERATION DO NOT TOUCH. KEEP CHILDREN, CLOTHING
AND FURNITURE AWAY. CONTACT MAY CAUSE SKIN BURNS. SEE

CAUTION:

Listed Solid Fuel Room Heater/Pellet Type. Also suitable for Mobile Home Installation. This appliance has been tested and listed for use in Manufactured Homes in accordance with OAR
814-23-9000 through 814-23-909.

/ Appareil de chauffage de combustible solide/de type de boulettes. Accepté dans l'installation dans les maisons mobiles. Cet appareil a été testé et enregistré pour

l'usage dans les Maisons Mobiles en accord avec OAR 814-23-9000 jusqu'à 814-23-909.

PREVENT HOUSE FIRES /

PRÉVENTION DES FEUX DE MAISON

Install and use only in accordance with manufacturer's installation and operating instructions. CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSPECTION IN YOUR AREA.
WARNING - FOR MOBILE HOMES: Do not install appliance in a sleeping room. An outside combustion air inlet must be provided. The structural integrity of the mobile home floor, ceiling and walls must be
maintained. Refer to manufacturer's instructions and local codes for precautions required for passing chimney through a combustible wall or ceiling. INSPECT AND CLEAN VENT SYSTEM FREQUENTLY IN
ACCORDANCE WITH MANUFACTURER'S INSTRUCTIONS. DO NOT CONNECT THIS UNIT TO A CHIMNEY SERVING ANOTHER APPLIANCE. Use a 3" or 4" diameter type "L" or "PL" venting system.

Installez et utilisez en accord avec les instructions d'installation et d'opération du fabricant. CONTACTEZ LE BUREAU DE LA CONSTRUCTION OU LE BUREAU DES INCENDIES AU SUJET
DES RESTRICTIONS ET DES INSPECTIONS D'INSTALLATION DANS VOTRE VOISINAGE. Ne pas obstruez l'espace en dessous de l'appareil. AVIS - Pour Les Maisons Mobiles: Ne pas
installer dans une chambre à coucher. Un tuyau extérieur de combustion d'air doit être installé et ne doit pas être obstrué lorsque l'appareil est en usage. La structure intégrale du plancher, du
plafond et des murs de la maison mobile doit être maintenue intacte. Référez vous aux instructions du fabricant et des codes locaux pour les précautions requises pour passer une cheminée à
travers un mur ou un plafond combustibles, et les compensations maximums. INSPECTEZ ET NETTOYEZ LA CHEMINÉE FRÉQUEMMENT. Ne pas connecter cet appareil à une
cheminée servant un autre appareil. Utilisez systèm de ventilation "L" ou "P" diamètre 76mm ou 102mm

Tested to: ASTM E1509-04, ULC-S627-00, ORD-C1482-M1990 Room Heating Pellet BurningType, (UM) 84-HUD FOR USE ONLY WITH PELLETIZED WOOD OR SHELLED FIELD
CORN FUEL. DO NOT USE ANY OTHER TYPE OF FUEL. OMNI-Test Laboratories, Inc. has determined that this appliance complies with Canadian Standards Association (CSA)
B415.1 and Title 40 of the U.S. Code of Federal Regulations, Part 60, SubPart AAA.OMNI-Test Laboratories Accrediations: The Standards Council of Canada, the American National
Standards Institute, and the U.S. Environmental Protection Agency. Input Rating: 30,600 Btu's/hr. Electrical Rating:115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 AMPS. Route power cord
away from unit. Do not route cord under or in front of appliance. Do not obstruct the space beneath the heater. DANGER: Risk of electrical shock. Disconnect power supply before
servicing. Replace glass only with 5mm ceramic available from your dealer. To start, set thermostat above room temperature, the stove will light automatically. To shutdown, set
thermostat to below room temperature. For further instruction refer to owner's manual. KEEP VIEWING AND ASH REMOVAL DOORS TIGHTLY CLOSED DURING OPERATION.
CAUTION: COMBUSTION AIR OPENINGS ARE NOT TO BE OBSTRUCTED.

Testé à: ASTM E1509-04, ULC-S627-00, ORD-C1482-M1990 Room Heating. Pellet Burning Type, (UM) 84-HUD POUR USAGE AVEC LES BOULETTES DE BOIS OU DE COMBUSTIBLE DE MAIS ÉCOSSÉ DES
CHAMPS. N’utiliser aucun autre genre de combustible. OMNI-Test Laboratories, Inc. a déterminé que cet appareil se conforme avec la norme de l’Association Canadienne de normalisation (CSA) B415.1 ainsi que
le Titre 40 du Code Fédéral de Régulations des États-Unis, partie 60, sous-partie AAA. Accréditations OMNI-Test Laboratories : Le Conseil Canadien des Normes (CCN/SCC), l’Institue des Standards Nationaux
Américain (ANSI) et l’Agence de Protection Environnemental (EPA). Puissance de Rendement : 30 600 Btu's/hr. Puissance Électrique: 115 VAC, 60 Hz, Début 4.1 Amps, Courir 1.1 Amps, Éloignez le fil électrique

de l'appareil. Ne pas faire passer le fil électrique au dessus ou en dessous de l'appareil. Ne pas bloquer l’espace au dessous de l’appareil. DANGER: Il y a risque de décharge électrique. Déconnectez le fil
électrique de la prise de contact avant le service. Remplacez la vitre seulement avec une vitre céramique de 5 mm disponible chez votre fournisseur. Pour allumer, monter la température du thermostat au dessus de
la température de la pièce, le poêle s'allumera automatiquement. Pour éteindre, descendre la température du thermostat en dessous de la température de la pièce. Pour des instructions supplémentaires, référez
vous au manuel du propriétaire. GARDEZ LA PORTE D'OUVERTURE ET LA PORTE DES CENDRES FERMÉES HERMÉTIQUEMENT DURANT L'OPÉRATION. ATTENTION:
OUVERTURES DE COMBUSTION AIR NE SONT PAS À ÊTRE OBSTRUÉE.

MINIMUM CLEARANCES TO COMBUSTIBLE MATERIALS /

ESPACES LIBRES MINIMUM DES MATÉRIAUX COMBUSTIBLES:

Made in China /

Fait Aux Chine

352 Mountain House Road

Halifax, PA 17032

Manufactured by:Fabriqué par:

C

C

A

B

A Back Wall / Mur Arrière 2"/51mm
B Side Wall / Mur De Côté 6"/152mm
CORNER INSTALLATION / INSTALLATION DU COIN :
C Side Wall / Mur De Côté 2"/51mm
VERTICAL 3" - 3" ADAPTER KIT (PART 811-0860) INSTALLATION:
UN ASSEMBLAGE POUR ADAPTEUR 3" - 3" (PIÈCE 811-0860) POUR INSTALLATION VERTICALE :
D Pipe to Back Wall / Un Tuyau Mur Arrière 3"/76mm
E Side Wall / Mur De Côté 6"/152mm
F Back Wall / Mur Arrière 7"/178mm
CORNER INSTALLATION WITH VERTICAL ADAPTER KIT:
INSTALLATION DU COIN AVEC UN ASSEMBLAGE D'ADAPTEUR VERTICAL :
G Side Wall / Mur De Côté 2"/51mm
H Pipe to Side Wall / Un Tuyau Mur De Côté 3"/76mm
ALCOVE INSTALLATION / INSTALLATION DE L' ALCÔVE:

Min. Alcove Height: / Une hauteur minimum de l'alcôve 43"/1092mm
Min. Alcove Side Wall: / Une hauteur minimum mur de côté de l'alcôve 6"/152mm
Min. Alcove Width / Une épaisseur minimum mur de côté de l'alcôve 38"/965mm
Max. Alcove Depth: / La profondeur maximum de l'alcôve 36"/914mm

NOTE 1:

In residential installations, when using Parts 811-0860, (3" - 3" Top Vent Adapter) and 812-3570 (3" - 6" Offset Adapter), 24 gauge 6" single wall flue connector may be used.

NOTE 1 : Dans les installations résidentielles, lorsque les pièces 811-0860, (dessus de l'adapteur de ventilation 3" - 3") et 812-3570 (le ressaut de l'adapteur 3" - 6"), un tuyau
connecteur de 6" pour mur simple de calibre 24 peut être utilisé.
NOTE 2: In manufactured home installation, when using Part 811-0860, (3" - 3" Top Vent Adapter) and 812-3570 (3' - 6" Offset Adapter), use listed double wall flue connector. An
Outside Air Kit (Part 811-0872), must be used with manufactured home installation.
NOTE 2 : Pour l'installation dans les maisons préfabriquées, lorsque les pièces 811-0860, (dessus de l'adapteur de ventilation 3" - 3") et 812-3570 (le ressaut de l'adapteur 3" - 6"),
utilisez un tuyau connecteur enregistré pour mur double. Un assemblage d'air extérieur (pièce 811-0872), doit être utilisé pour l'installation dans les maisons préfabriquées.

D

E

F

www.quadrafire.com

G

G

H

H

The non-combustible floor protector must be 1/2" (13mm) minimum thickness, "k" value = 0.49, Type II thermal protection R = 1.0
or greater.

G 2 in. (203MM)
H* 2 in. (51MM)

I 6 in. (457mm)

FLOOR PROTECTION / PROTECTION DU SOL

*

Non-combustible floor protection must extend 2 inches (51mm) beneath the flue pipe when installed with horizontal venting or

under the Top Vent Adapter with vertical installation. RECOMMENDED IN USA; REQUIRED IN CANADA.

Le protecteur de plancher doit être d'un minimum de 1/2" (13mm) d'épaisseur,'k" value = 0.49, Type II thermique R = 1.0 au

une plus grande de matériel incombustible ou équivalent.

*Un protecteur incombustible de plancher doit s'étendre 2 inches (51mm) sous le conduit de cheminée pour une installation
de ventilation horizontale ou sous un adapteur de ventilation de dessus pour une installation verticale.

ÉTATS-UNIS-RECOMMANDÉ; CANADA - REQUIRENT.

G

I

*H

G

USA

G

I

*H

G

CANADA

7050-800B

CHAUD LORS DE L'OPÉRATION. NE PAS TOUCHER. GARDEZ LES ENFANTS ET LES
VÊTEMENTS LOIN DE L'ESPACE DÉSIGNÉ DE L'INSTALLATION. LE CONTACT PEUT

ATTENTION:

NAMEPLATE AND INSTRUCTIONS. Operate this unit with fuel hopper lid closed. Failure to do
so may result in emissions products' combustion from the hopper under certain conditions.
Maintain hopper seal in good condition. Do not over fill the hopper.

Report / Rapport

061-S-77d-6.2

0061PM077E

Serial No. / N° de série

US

BARCODE LABEL

SANTA FE-C

PELLET STOVE

R

DO NOT REMOVE THIS LABEL / NE PAS ENLEVER L'ÉTIQUETTE

2019

2020

2021 JAN FEB MAR APR MAY JUN

JUL AUG SEP OCT NOV DEC

CAUSER DES BRÛLURES À LA PEAU. VOIR L'ÉTIQUETTE ET LES INSTRUCTIONS. Opérez cet appareil avec le couvercle de la trémie fermé. Le
défaut de ne pas suivre les instructions peut résulter, sous certaines conditions, en une combustion des émissions des produits venant de la
trémie. Ne pas remplir la trémie trop pleine.

U.S. ENVIRONMENTAL PROTECTION AGENCY

Certified to comply with 2020 particulate emission standards at 1.1 g/hr EPA method 28R and ASTM 2779 using premium wood pellets.

This wood heater needs periodic inspection and repair for proper operation. Consult the owner’s manual for further information. It is against federal

regulations to operate this wood heater in a manner inconsistent with the operating instructions in the owner’s manual.

and Welcome to the Quadra-Fire Family!

NOTE: Clearances may only be reduced by means approved by the regulatory

authority having jurisdiction.

A. Sample of Serial Number / Safety Label

LOCATION: Back of Appliance

Test Lab &
Report No.

Mfg. Date

2 April 2, 20197050-802B

SAMPLE

Serial No.

Model

Name

SANTA FE FREESTANDING

Safety Alert Key:

• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.

• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.

• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

• NOTICE: Indicates practices which may cause damage to the appliance or to property.

TABLE OF CONTENTS

A. Sample of Serial Number / Safety Label ......... 2

B. Warranty Policy ............................ 4

1 Listing and Code Approvals ..............7

A. Appliance Certication....................... 7

B. BTU & E󰀩ciency Specications ............... 7

C. Glass Specications ........................ 8

D. Electrical Rating ........................... 8

E. Mobile Home Approved...................... 8

F. Sleeping Room ............................ 8

G. California - Prop65 ......................... 8

2 Operating Instructions .......................9

A. Fire Safety ................................ 9

B. Non-Combustible Materials ................... 9

C. Combustible Materials....................... 9

D. Fuel Material and Fuel Storage................ 9

E. Before Your First Fire ...................... 10

F. Filling the Hopper.......................... 10

G. General Operating Information ............... 11

H. Starting Your First Fire ..................... 11

I. Fire Characteristics......................... 12

J. Feed Rate Adjustment Instructions ............12

K. Ignition Cycles ............................ 13

L. Restarting the Appliance ....................13

M. Clear Space ............................. 13

N. Thermostat Controls ....................... 14

O. Thermostat Setup Options .................. 14

P. Thermostat Operation Instructions............. 15

Q. Thermostat Temperature Programs ...........15

R. Thermostat Other Features.................. 16

S. Thermostat Battery Replacement ............. 17

T. Frequently Asked Questions .................18

3 Maintenance and Service ................. 19

A. Proper Shutdown Procedure ................. 19

B. Quick Reference Maintenance Chart .......... 19

C. General Maintenance and Cleaning ........... 20

D. Soot or Creosote Fire Awareness ............. 23

E. High Ash Fuel Content Maintenance........... 23

4 Troubleshooting Guide .....................24

5 Service Parts Replacement .............. 26

A. Blower Replacement ....................... 26

B. Snap Disc #2 Replacement.................. 27

C. Ba󰀪e Replacement........................ 28

D. Brick Replacement ........................ 28

E. Igniter Replacement ....................... 29

F. Glass Replacement ........................ 29

6 Reference Materials .......................... 30

A. Component Functions ..................... 30

B. Component Locations ...................... 32

C. Service & Maintenance Log ................. 33

D. Exploded Drawings ........................ 34

E. Service Parts ............................. 35

F. Accessories ..............................38

Quadra-Fire is a registered trademark of Hearth & Home Technologies.

3April 2, 2019 7050-802B

SANTA FE FREESTANDING

Vent Free burners, Vent Free ceramic fiber logs,

Aluminized Burners

B. Warranty Policy

Hearth & Home Technologies

LIMITED LIFETIME WARRANTY

Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and
electric hearth appliances that are purchased from an HHT authorized dealer.

WARRANTY COVERAGE:

WARRANTY PERIOD:

distributor, whichever occurs earlier. However, the warranty shall commence no later than 24 months following the date of product

is produced in the following table.

Warranty Period HHT Manufactured Appliances and Venting

Parts Labor Gas Pellet Wood Electric Venting Components Covered

1 Year

2 years

3 years

5 years 1 year

6 years 3 years

7 years 3 years

X X X

X X

X X X

X

X

X

X X

X X

xX

X

X

All parts and material except as covered by

Conditions, Exclusions, and Limitations listed

Igniters, auger motors, electronic components, and

glass

Factory-installed blowers

Molded refractory panels

Ignition Modules

Firepots, burnpots, mechanical feeders/auger

assemblies

Castings and Baffles

Catalyst - limitations listed

Manifold tubes, HHT chimney and termination

10 years 1 year

Limited
Lifetime

3 years

90 Days

X

X X X

X X X X X

4 April 2, 20197050-802B

Burners, logs and refractory

Firebox and heat exchanger, Grate and Stainless

Steel Burners, FlexBurn® System (engine, inner

cover,access cover and fireback)

All replacement parts beyond warranty period

4021-645J • 08-03-171

SANTA FE FREESTANDING

WARRANTY CONDITIONS:

• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT
authorized dealers is available on the HHT branded websites.

•

• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.

• Contact your installing dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact

other than the dealer from whom you originally purchased the product.

• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this warranty.

• Limited Catalyst Warranty

o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period as follows: if the original

o From 37 to 72 months a pro-rated credit will be allowed against a replacement catalyst and labor credit necessary to install

Amount of Time Since Purchase Credit Towards Replacement Cost

0 - 36 Months 100%

37 - 48 Months 30%

49 - 60 Months 20%

61 - 72 Months 10%

o Any replacement catalyst will be warranted under the terms of the catalyst warranty for the remaining term of the original

WARRANTY EXCLUSIONS:

This warranty does not cover the following:

•

•

• Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered. These parts

•
this noise are not covered by this warranty.

•

•

•

•

4021-645J • 08-03-172

5April 2, 2019 7050-802B

SANTA FE FREESTANDING

This warranty is void if:

•

•

• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited

LIMITATIONS OF LIABILITY

•

have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES
OTHER THAN THE WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.

6 April 2, 20197050-802B

4021-645J • 08-03-173

1 Listing and Code Approvals

SANTA FE FREESTANDING

A. Appliance Certication

Model Santa Fe Pellet Appliance

Laboratory OMNI Test Laboratories, Inc.

Safety

Report No.

Type

Standard

061-S-77d-6.2

Solid Fuel Room Appliance/Pellet Fuel

Burning Type

ASTM E1509-04, ULC S627-00 and ULC/
ORD-C1482-M1990 Room Appliance
Pellet Fuel Burning type and (UM) 84-

HUD, Mobile Home Approved.

B. BTU & E󰀩ciency Specications

Emissions Report #: 0061PM077E

EPA Certication #: 175-19

EPA Certied Emissions: 1.1 grams per hour

*LHV Tested E󰀩ciency: 70.4%

**HHV Tested E󰀩ciency: 66.1%

***EPA BTU Output: 5,800 to 22,400 / hr.

****BTU Input: 9,300 to 30,600 / hr.

Vent Size:

Hopper Capacity: 52 lbs.

* Weighted average LHV e󰀩ciency using data collected
during EPA emissions test.

**Weighted average HHV e󰀩ciency using data collected
during EPA emissions test.

***A range of BTU outputs based on HHV and the burn

rates from the low and high EPA tests.

****Maximum BTU input based on the high burn section

of the EPA emissions test.

3 or 4 “L” or “PL”, or 6

inches

Fuel Premium Wood Pellets

The Santa Fe is Certied to comply with

2020 particulate emission standards.

This pellet appliance needs periodic inspection and repair for proper operation. It is against federal regulations to operate
this pellet appliance in a manner inconsistent with operating instructions in this manual.

NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the ASTM

E1509-04, ULC S627-00, (UM) 84-HUD and ULC/ORD-C-1482.

7April 2, 2019 7050-802B

SANTA FE FREESTANDING

C. Glass Specications

This appliance is equipped with 5mm ceramic glass.
Replace glass only with 5mm ceramic glass. Please

contact your dealer for replacement glass.

D. Electrical Rating

115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 Amps

E. Mobile Home Approved

• This appliance is approved for mobile home
installations when not installed in a sleeping room and
when an outside combustion air inlet is provided.

• The structural integrity of the mobile home oor, ceiling,
and walls must be maintained.

• The appliance must be properly grounded to the frame

of the mobile home and use only Listed pellet vent
Class “L” or “PL” connector pipe.

• Outside Air Kit, part OAK-ACC must be installed in a
mobile home installation.

F. Sleeping Room

When installed in a sleeping room it is recommended that
3ft of vertical be installed prior to horizontally exiting the

room and a smoke/CO alarm be installed in the bedroom.
The size of the room must be at least 50ft³ per 1,000 Btu/hr

stove input, if the stove exceeds the room size, out air must
be installed.

G. California - Prop65

WARNING

This product and the fuels used to operate this product (wood), and

the products of combustion of such fuels, can expose you to

chemicals including carbon black, which is known to the State of

California to cause cancer, and carbon monoxide, which is known to

the State of California to cause birth defects or other reproductive

harm. For more information go to: WWW.P65Warnings.ca.gov

WARNING

Fire Risk.

Hearth & Home Technologies disclaims any

responsibility for, and the warranty will be

voided by, the following actions:

• Installation and use of any damaged appliance.

• Modication of the appliance.

• Installation other than as instructed by Hearth &
Home Technologies.

• Installation and/or use of any component part not

approved by Hearth & Home Technologies.

• Operating appliance without fully assembling
all components.

• Operating appliance without legs attached (if supplied

with appliance).

• Do NOT Over re - If appliance or chimney connector
glows, you are over ring.

Any such action that may cause a re hazard.

Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage.

For assistance or additional information, consult a qualied

installer, service agency or your dealer.

NOTE: Hearth & Home Technologies, manufacturer

of this appliance, reserves the right to alter

its products, their specications and/or price

without notice.

8 April 2, 20197050-802B

User Guide

2 Operating Instructions

WARNING

Fire Risk.

• Do not operate appliance before reading and
understanding operating instructions.

• Failure to operate appliance properly may

cause a house re.

Visit www.quadrare.com/shopping-tools/videos to view

product and use & care videos.

A. Fire Safety

To provide reasonable re safety, the following should be
given serious consideration:

• Install at least one smoke detector and CO monitor on
each oor of your home.

• Locate detectors away from the heating appliance and
close to the sleeping areas.

• Follow the detector’s manufacturer’s placement and
installation instructions and maintain regularly.

• Conveniently locate a Class A re extinguisher to

contend with small res.

• In the event of a hopper re:

- Evacuate the house immediately.

- Notify re department.

B. Non-Combustible Materials

Material which will not ignite and burn, composed of any

combination of the following:

- Steel

- Plaster

Materials reported as passing ASTM E 136, Standard
Test Method for Behavior of Metals, in a Vertical Tube
Furnace of 750° C.

- Brick

- Iron

- Concrete

- Tile

C. Combustible Materials

Material made of/or surfaced with any of the

following materials:

- Wood

- Compressed Paper

- Plant Fibers

- Plastic

- Plywood/OSB

- Sheet Rock (drywall)

Any material that can ignite and burn: ame proofed or
not, plastered or non-plastered.

- Glass

- Slate

SANTA FE FREESTANDING

D. Fuel Material and Fuel Storage

Pellet fuel quality can greatly uctuate. This appliance
has been designed to burn a wide variety of fuels, giving
you the choice to use the fuel that is most economical in
your region.

Hearth & Home Technologies strongly recommends only
using Pellet Fuel Institute (PFI) certied fuel.

Fuel Material

• Made from sawdust or wood by-products

• Depending on the source material it may have a high or
low ash content.

Higher Ash Content Material

• Hardwoods with a high mineral content

• Fuel that contains bark

• Standard grade pellets, high ash pellets

Lower Ash Content Material

• Softwoods

• Fuels with low mineral content

• Premium grade pellets

Corn

• Moisture content must be 15% or less

• Corn must be free of debris. Never burn corn straight

from the eld. It will clog the auger mechanism.

• Corn with excessive grain dust must be screened by

sifting with 3/16 (4.76mm) inch mesh screening

• Do no sue corn that contains additives such as
oils or means or has been chemically treated with
pesticides. It will void your warranty and destroy the
exhaust system.

CAUTION!

Do not burn fuel that contains an additive; (such as
soybean oil).

• May cause hopper res

• Damage to product may result
Read the ingredients list on the package.

WARNING

Risk of Chemical Poisoning!

Do NOT burn treated seed corn

• Chemical pesticides are harmful or fatal if swallowed

• Burning treated seed corn will void your warranty

9April 2, 2019 7050-802B

SANTA FE FREESTANDING

Clinkers

Minerals and other non-combustible materials such as sand
will turn into a hard, glass-like substance called a clinker
when heated in the re pot.

Trees from di󰀨erent areas will vary in mineral content. That

is why some fuels produce more clinkers than others.

Moisture

Always burn dry fuel. Burning fuel with high moisture
content takes heat from the fuel and tends to cool the
appliance, robbing heat from your home. Damp pellet fuel
can clog the feed system.

Size

• Pellets are either 1/4 inch or 5/16 inch (6-8mm)
in diameter

• Length should be no more that 1-1/2 inches (38mm)

• Pellet lengths can vary from lot to lot from the
same manufacturer

• Due to length variations, the ame height (feed rate)

may need adjusting occasionally (See page 25
for instructions).

Performance

• Higher ash content requires the ash drawer to be
emptied more frequently

• Hardwoods require more air to burn properly

• Premium wood pellets produce the highest heat output.

• Burning pellets longer than 1-1/2 inches (38mm)
can cause an inconsistent fuel feed rate and/or
missed ignitions.

E. Before Your First Fire

1. First, make sure your appliance has been properly
installed and that all safety requirements have been

met. Pay particular attention to the re protection,

venting and thermostat installation instructions.

2. Double check that the ash drawer and rebox
are empty!

3. Close the front door.

IMPORTANT DETAIL: The tip of the thermocouple must
be in contact with the inside end of the thermocouple
cover or missed ignitions can occur.

F. Filling the Hopper

Open the hopper lid by lifting the handle. Fill the hopper

with fuel. Close the hopper lid. The appliance will not feed
with the hopper lid open.

We recommend that you buy fuel in multi-ton lots

whenever possible. However, we do recommend trying

various brands before purchasing multi-ton lots to ensure

your satisfaction.

Changing to Di󰀨erent Fuel Type

• Empty the hopper of the previous fuel

• Thoroughly vacuum hopper before lling with the
new fuel

The burn rate, BTU content and heat output will all vary
depending on the fuel selected.

CAUTION

Tested and approved for wood pellets and shelled corn.
Burning of any other type of fuel voids your warranty.

Storage

• Wood pellets should be left in their original sealed bag
until using to prevent moisture absorption.

• This will also prevent rodents from becoming
a problem

• Do not store any pellet fuel within the clearance
requirements or in an area that would hinder routine
cleaning and maintenance.

.

10 April 2, 20197050-802B

SANTA FE FREESTANDING

High
Med
Low

Heat Output Switch

Reset Button

Reset

Button

Combustion Blower

Convection Blower

Red Call Light

Remove
Right Side
Panel

G. General Operating Information

1. Thermostat Calls For Heat

The appliance is like most modern furnaces; when the
thermostat calls for heat, your appliance will automatically
light and deliver heat. When the room is up to temperature

and the thermostat is satised, the red call light will go o󰀨

and the appliance will shut down.

2. Heat Output Controls

This appliance is equipped with a heat output control switch
that has three settings or burn rates; low, medium and

high. The appliance will turn on and o󰀨 as the thermostat

demands. When the thermostat calls for heat, the
appliance will start up at the burn rate for which it is set. If
the appliance is set at one of the lower settings, it will run
quieter but take longer to heat up an area than if it were set
at a higher burn rate. Regardless of the burn rate, when
the area is warm enough to satisfy the thermostat, the

appliance will shut o󰀨 (Figure 11.1).

H. Starting Your First Fire

1. A thermostat is required for proper operation of this

appliance. At this time, ll the hopper with pellets, set
the thermostat to its lowest setting. Plug the power cord

into nearby outlet.

2. The exhaust blower will stay on for approximately 18
minutes even though the thermostat is not calling for
heat. This is normal.

3. L

ocate the heat output control switch mounted on the

back of the appliance in the upper right corner (Figure

11.1). Turn it to the “high” setting by pushing the top of

the control switch in and then adjust the thermostat to
its highest setting. Remove the right side panel and the
red call light located to the left of the control box will be
on (Figure 11.2). This indicates the thermostat is calling
for heat.

4. The fuel feed system and the igniter should

5. For your rst re it will be necessary to press the reset

button once approximately 2 minutes after start up

and again in 5 minutes. This will ll the feed system

and allow the appliance to begin dropping pellets. The
appliance will continue to run as long as the thermostat
is calling for heat.

6. Once the appliance has ignited, let it burn for
approximately 15 minutes, then set the thermostat to

the desired room temperature. Adjust the heat output
control switch to the desired setting.

now

be on.

Figure 11.1

WARNING

Fire Hazard.

Keep combustible materials, gasoline and other

ammable vapors and liquids clear of appliance.

• Do NOT store ammable materials in the
appliance’s vicinity.

• NEVER use gasoline, GASOLINE-TYPE lantern fuel,
kerosene, charcoal lighter uid, or similar liquids to
start or “freshen up” a re in this appliance. Keep all

such liquids well away from the appliance while it is
in use.

• DO NOT BURN GARBAGE OR FLAMMABLE

FLUIDS SUCH AS GASOLINE, NAPHTHA OR
ENGINE OIL.

• DO NOT USE CHEMICALS OF FLUIDS TO START
THE FIRE.

• Combustible materials may ignite.

WARNING

Fire Risk

Do NOT operate appliance:

• With appliance door open.

• Fire pot oor open.

• Cleaning slide plates open.

Do NOT store fuel:

• Closer than required clearances to
combustibles to appliance

• Within space required for loading or ash
removal.

Figure 11.2

11April 2, 2019 7050-802B

SANTA FE FREESTANDING

Tall, Lazy Flame, Orange in Color

Incorrect

I. Fire Characteristics

A properly adjusted re with the heat output control switch
set on “high” has a short active ame pattern that extends
out of the re pot approximately 4 inches (102mm). If the
re has tall ames with black tails and seems somewhat

lazy, the feed rate will need to be reduced. This is done
by sliding the fuel adjustment control rod down, which will

reduce the feed. If the re is not 4 inches (102mm) tall,

slide the fuel adjustment control rod up to increase the

feed. A medium and low setting will give a shorter ame.
The ame will rise and fall somewhat. This is normal.

Correct

Correct Flame Size, Yellow/White in Color

Figure 12.1

J. Feed Rate Adjustment Instructions

The feed adjustment control rod is factory set, and should

be adequate for most fuels. However, if the ame height

is too high or too low, you will need to adjust the feed rate.

Wait until the appliance has been burning for 15 minutes
before making your adjustments and allow 15 minutes for

feed adjustment to take e󰀨ect.

1. Loosen the wing screw.

2. Adjust the feed adjustment control rod upward to

increase the feed rate and ame height or down, to
decrease the feed rate and ame height.

3. Re-tighten the wing screw.

NOTE: We recommend the use of a 50-50 blend of corn

and wood pellets. The only change in operation
is that the feed rate may require a slight
adjustment. If the appliance is running all of the

time, 100% corn will work after the re has been

started using wood pellets.

WARNING

Fire Risk.

• High ask fuels, or lack of maintenance, can

cause the re pot to ll with ash and clinker.
If the re pot lls to the top, immediately shut

down the appliance and clean.

• Failure to do so could result in smoking,

sooting and possible hoper res.

Figure 12.2

Feed Adjustment Control Rod

Wing Nut

Set Screw

Figure 12.3

12 April 2, 20197050-802B