Q-See QC824, QC818, QC814, QC8116, QC828 Remote Monitoring Guide
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For more information about your new
system, look for “QC” on our website or
in our online support materials at
www.q-see.com/support
Remote Monitoring Quick Start Guide
QC Series Network NVRs
Before You Get Started
This poster is intended to help you get your Q-See security system connected to your network and
accessible for remote monitoring. You must have already set up your system and have a basic idea of
its operation. There are many additional features which can be customized to your specific needs. More
information and instructions are available in the Remote Monitoring Guide included on the CD that came
with your system or available for download from our website at www.Q-See.com/Support.
For information on how to set up your NVR and cameras, please refer to the Quick Start Guide poster
included with your NVR along with the User Manual also included on the accompanying CD.
If you were unable to obtain your NVR’s Local Network IP Address or Internet IP Address using the Startup Wizard, please proceed with the instructions below.
Network Information
STEP 1 Establish an IP Address
A. Open the Main Menu.
B. Click on the Settings icon in the Main Menu.
C. Click on the Network icon in the Settings Menu.
D. Ensure that the box labeled “DHCP” is checked.
If it is not, please put a check mark in the box, click on Save and then Exit
the window. Reopen the window to see the updated IP address.
E. Write down the:
1. NVR’s IP Address
2. Subnet Mask, and
3. Gateway (your Router’s address)
F. Exit Menu
B D
SEARCH INFO SETTING
ADVANCED BACKUP SHUTDOWN
MAIN MENU
Otherwise, please obtain your DNS address from your router as shown in Steps 2 and 3 before proceeding to Step 5.
You will need:
• Ensure that your NVR is connected directly to your network router using a
Cat 5 or “Ethernet” cable plugged into your NVR’s network port (labelled
“NET” or “LAN”). Having a network switch between your NVR and router
can cause connectivity problems. Please note that your NVR must be
connected to your router with a cable as it will not work with a wireless
connection.
• Have a computer connected to the same router as your NVR.
IMPORTANT! This guide will instruct you on how to connect
your NVR to a network to allow you to monitor it remotely from a
computer or mobile device.
• You will need your router’s brand, model number and manual. The manual
is also usually available on your router’s manufacturer’s website.
• The “Manuals and Software” CD that came with your NVR. It contains
necessary software and links to other important programs which are
mentioned in this guide.
C
RECORD SETTINGGENERAL SCHEDULE NETWORK EVENTS
PAN/TILT/ZOOM DISPLAY DEFAULT
SETTING
IP Version
P Address
Subnet Mask
Gateway
TCP Port
UDP Port
Max Connection
Preferred DNS
Alternate DNS
WAN IP
Network Setting
Default
NETWORK
IPv4
0 . 0 . 0 . 0
255 . 255 . 255 . 0
0 . 0 . 0 . 0
37777
37778
20
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
HTTP Port
RTSP Port
DHCP
80
554
Save Cancel
If you only plan on accessing your NVR from within your local network then you may do so by entering your NVR’s IP address in an Internet Explorer Browser window. To access your NVR from the Internet and via a mobile device, you will need to proceed with Step 2: Port Forwarding.
Port Forwarding
Page Safety Tools
Browser - Windows Internet Explorer
Router
Page Safety Tools
hp://81.919.622.24
ADVANCED
All of your Internet and network connecon details are displayed on this page.
IMPORTANT! If you were able to successfully connect to your network using the Startup Wizard, you should skip to the CanYouSeeMe.org step at the bottom of this section to obtain your Public IP address.
STEP 2 Opening Ports
To make your NVR accessible from outside of your local network, you have to “forward” ports 85 and 37777 through your router to your NVR’s IP address.
The Startup Wizard will attempt to connect you using UPnP. If you received an error message during that process, use one of the two methods below.
A. On a computer connected to the same router
as the NVR, open a web browser and enter the
Gateway (Router’s IP address) you obtained in
Part 1 into the browser window’s address bar to
access your router.
Browser - Windows Internet Explorer
hp://10.6.196.6
B. Locate the DMZ settings in your router. Each
manufacturer is different so please consult
your router’s manual for the location of this
setting. Two examples are shown at right.
C. Enable DMZ.
D. Enter the NVR’s IP address (Obtained
in Step 1 Obtain an IP Address,
above).
E. Click on Apply or Save to preserve
your settings.
We describe other methods, including Macintosh-specific steps in the Remote Monitoring Guide which can be found on the CD that came with your system.
Please note that if you are able to use UPnP, you should NOT forward your ports as this will cause connection issues.
OPTION B: AT&T U-verse® 2Wire® Routers OPTION A: Opening Ports Using DMZ
D
B
G. Ensure that TCP is selected.
H. Enter 85 in the From and To boxes for Port
C
E
F
G-H
J
(or Range).
I. Leave the next two boxes blank to use the
default settings.
J. Click on Add to List. Your router will require
you to log in to accept the settings. If you
have not created your own password for
your router, it is the 10-digit System Key
printed on the label on your router between
the square brackets “[ ]”.
K. Once your settings have been confirmed,
repeat Steps H-J, this time entering 37777
for the From and To ports.
L. Click on Back and then select NVR from
the list of Applications. Clicking on Add and
then Save.
OR
A. On a computer connected to the same router
as the NVR, open a web browser and enter the
Gateway (Router’s IP address) you obtained in
Part 1 into the browser window’s address bar to
open your router’s Admin Screen.
Browser - Windows Internet Explorer
hp://10.6.196.6
B. Click on the Settings tab and then Firewall.
Once in Firewall, click on Applications,
Pinholes and DMZ.
C. In the Select Your Computer area locate your
NVR’s IP address and click on it.
D. Scroll down to select User Defined.
E. Click on Add a new user-defined application.
F. In the box labeled Application Profile Name,
enter NVR.
STEP 3 Obtain DNS Before closing your router’s control window, check your
router’s Status window to obtain the DNS address - you will only need to use one.
DEVICE INFO
LOGS
STATISTICS
INTERNET SESSIONS
ROUTING
WIRELESS
DEVICE INFORMATION
WAN
SETTINGS
MAC Address :
IP Address :
Subnet Mask :
Default Gateway :
Primary DNS Server :
Secondary DNS Server :
Advanced DNS :
STATUS
00:24:01:77:f9:00
81.919.622.249
255.255.255.0
81.919.622.24
10.6.196.6
(null)
Disabled
STEP 4 Confirm that Ports are Opened
and Obtain Internet IP Address
To confirm that your ports have been forwarded successfully, go to
www.canyouseeme.org using a computer connected to the same
router as the NVR.
A. Enter “85” into the box labeled “What Port?”
B. Click on the Check button
C. You should see a green “Success” message. If not, return to
the NVR’s Network window and, in the Network tab, change
port 85 to 81 or 83 and click Apply to save your changes
before checking using that new number on CanYouSeeMe.
D. Repeat for port 37777. If there is an issue with this port, try
37000 in the same manner as above.
This website will also display your Public IP address near the top
of the page above the box where you entered your port number.
Browser - Windows Internet Explorer
hp://canyouseeme.org/
Open Port Check Tool
CanYouSeeMe.org - Open Port Check Tool
This page will serve as a free utility for remotely verifying a port is open or closed. It will
be useful for users who wish to check to see if a server or ISP is blocking certain ports.
Your IP: 81.919.622.24
What Port?
Check
Success: I can see your service on
81.919.622.24 on port (85)
Your ISP is not blocking port 85
This is the number which you will use to access the NVR using a web
browser or your mobile device from outside of your local network
(away from the building in which your NVR is located). Please note that
if you had to use a different port number than 80, you will have to add a
colon (:) and that port number to the end of the address shown. Example
81.919.622.24:81.
Write down your network addresses:
Local Address:___________________________________
Public (Internet) IP Address: ________________________
DNS Number: ____________________________________
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