Q-See QC8116A, QC308, QC444, QC828, QC824 Remote Monitoring Guide
...
Remote Monitoring
Setup Guide
QC SERIES DVR MODELS
Apple Macintosh
Computer
iPhone
Setup Guide for Remote Internet and Smartphone Monitoring,
MyQ-See DDNS, and Email Notification
Android
PC with Windows
Operating System
1
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system online at www.Q-See.com.
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About this Manual
This manual is written for the QC series of DVRs and NVRs and was accurate at the time it
was completed. However, because of our ongoing effort to constantly improve our products,
along with smartphone and router manufacturers adding and changing features on their
products, it is possible that some functions may change from how they are described. We
encourage you to visit our website at www.Q-see.com to check for the latest firmware
updates and product announcements.
This manual covers the remote access and monitoring of your system over the Internet
via a computer or mobile device. Instructions for setting up, configuringand local control
of your system are contained within the User Manual which is included on the CD that
accompanied your system and which can also be found on www.Q-See.com/support. The
User Manual will be referred to frequently within this Remote Monitoring Guide so it is
recommended that you have that document available as well.
Throughout the manual we have highlighted warnings and other important information that will
assist you in operating your new system in a safe and trouble-free manner. Please take the
time to read and follow all instructions and pay attention to alerts as shown below:
IMPORTANT! Red boxes with this icon indicate warnings. To prevent
possible injury or damage to the product, read all warnings before use.
NOTE! Text in blue boxes with the Information icon offer additional guidance
and explanations about how to make the most out of your system.
Every effort has been made to make this manual easy to understand and follow. However, if
you should run into any difficulties during any of these operations, we are here for you.
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24/7 TECHNICAL RESOURCES,
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www.Q-See.com/Support
© 2011-13 Q-See. Reproduction in whole or in part without written permission is prohibited.
All rights reserved. This manual and software and hardware described herein, in whole or in
part, may not be reproduced, translated, or reduced to any machine-readable form without
prior written approval.
Trademarks: All brand names and products are trademarks or registered trademarks of their
respective owners.
Q-See is a registered trademark of DPS, Inc.
Disclaimer: The information in this document is subject to change without notice. The
manufacturer makes no representations or warranties, either express or implied, of any kind
with respect to completeness of its contents.
Manufacturer shall not be liable for any damages whatsoever from misuse of this product.
2 3
NOTE! This manual was written for use with both the QC-Series of Digital
Video Recorders (DVRs) and QC-Series Network Video Recorders (NVRs).
Throughout this manual the term DVR and NVR are used interchangeably and
apply to both types of system unless otherwise noted.
Version 2.6 11/11/13
TABLE OF CONTENTS
1. REMOTE ACCESS 6
1.1 Connecting your DVR to a Network 7
Before you get started 7
Obtaining an IP Address 7
1.2 Opening Ports 9
Option 1: UPnP 9
Option 2: Opening Ports Using DMZ 10
Option 3: Opening Ports Using DMZ on 2Wire Routers 11
Confirming That Ports are Opened 12
1.3 Static Internal IP (Network) Address 13
1.4 PPPOE 14
1.5 Domain Name System (DNS) 15
1.6 Dynamic Domain Name Service (DDNS) 17
1.7 Resolving Connection Issues 18
Determine the Number of Routers on the Network 18
Setting Up DMZ in Router 2 20
2. ADDITIONAL SETTINGS 21
2.1 Advanced Network Settings 21
Online Users 21
IP Filter 22
NTP 23
E-Mail 24
FTP 25
2.2 Additional Settings 26
Camera Settings 26
Account 27
3.3 Pro Surveillance Software (PSS) 51
System Requirements 51
Installing Smart PSS on a PC 51
Installing Smart PSS on a Macintosh 52
Log In 52
Adding A System to PSS 53
Home Page 56
Preview 57
Video Search and Playback 59
Alarms 61
General 63
Device Setup 63
Tour 66
E-Map 67
TV Wall 68
PC-NVR 68
4. MOBILE SURVEILLANCE 69
4.1 iPhone and iPad 69
4.2 Android 76
4.3 BlackBerry 80
4.4 Symbian 83
4.5 Windows Mobile 86
3. REMOTE MONITORING 28
3.1 Web Service 28
ActiveX for Internet Explorer 28
3.2 Using Web Service 31
Live Viewing 32
Playback 39
Alarm 40
Setup 41
info 48
Logout 48
4 5
REMOTE ACCESS
View 1
View 4
View 8
View 9
Pan/Tilt/Zoom
Color Setting
In order to access your DVR remotely, you must connect it to a router or a modem. Using
a router allows you to connect to your DVR from other computers on your LAN (Local Area
Network) in addition to over the Web. Directly connecting to a modem makes your DVR
available for connection through the Internet only.
If you are using a router and wish to access your DVR from outside your LAN either over the
Internet, or from your mobile device, then that router must be connected to the Internet. The
instructions below will guide you through the process of configuring your DVR for remote
access. Once completed, you will be able to access and control your system using one of
two addresses. You will have a local IP address usable by computers connected to the same
router as your DVR. This address can also be used by wireless devices as long as they are
able to also connect to your router’s WiFi signal. Once you leave the area covered by your
local network, you will need to use a second address to access the DVR. This is the address
which will allow you to connect to your system from anywhere in the world with Internet
access. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll be
able to do so using a conventional web address.
If you are using a router, proceed with Section 1.1. If you are connecting directly to the
Internet via a modem then begin with Section 1.4.
NOTE! The minimum speed on the internet connection is 1Mbps download
and 1Mbps upload for 4 and 8 channels, and 2Mbps download and upload
going www.SpeedTest.net from both a computer attached to the same router as the DVR
as well as the remote computer which you will be using.
Startup Wizard and the Remote Monitoring Quick Start Poster
If you were able to connect your computer to your network, and to the Internet, using the
Startup Wizard when you powered up your DVR, you should skip to Section 1.3 Static
Internal IP Address in order to ensure that your network address does not change in the
event of a power outage.
Likewise, if you were able to successfully connect using the Startup Wizard, then the DVR
was able to connect using UPnP, or Universal Plug ‘n Play and your ports have already been
opened. In this case, it is very important to NOT attempt to open your ports as that will cause
communication errors between your DVR and the network, possibly preventing reliable remote
access.
If you were unable to connect to your network, the most likely cause is UPnP being disabled,
or not available on your router. Two alternate connection options are presented for PC users
on the Remote Monitoring Quick Start Poster. They are also presented again in Section 1.2
Opening Ports, along with instructions for Maciintosh users.
for 16 channels. You can check the speed of your connection at both ends by
CHAPTER 1
1.1 CONNECTING YOUR DVR TO A NETWORK
First and foremost, you will need to physically connect your DVR to a router. This router can
be part of an existing network of computers, or it can be the router/modem supplied by your
Internet Service Provider (ISP) to connect you to the Internet. This connection will be made by
plugging the included Ethernet cable into the port on the back of the DVR marked RJ45. Your
DVR is not designed to be connected wirelessly to a network. It is also recommended that the
router that the DVR is connected to should be connected directly to the Internet rather than
to another router if Internet access is desired as multiple routers can create problems with
connectivity. You will also need to have a computer connected to the same router - at least
temporarily - to make certain settings. If, after following the instructions you are still not able
to access your DVR, please see Section 1.7 Resolving Connection Issues later in this
chapter.
BEFORE YOU GET STARTED
You will need to have:
• Your router’s brand, model number and manual. The manual is also usually available on
your router’s manufacturer’s website.
• The “Manuals and Software” CD that came with your DVR. It contains necessary software
and links to other important programs which are mentioned in this guide.
• Your router’s password (the default password should be in your router’s manual).
OBTAINING AN IP ADDRESS
Each device on a network - both a LAN or the Internet - has a specific IP address. This
address is what allows different devices on the network to communicate with each other. Your
QC-series DVR displays its IP address in the Network window.
STEP 1. Select Main Menu from the
Shortcut Menu.
Search
Record Status
Tour Setup
Multi-Preview
Main Menu
PICTURE 1-1
STEP 2. Click on the Settings icon in
the Main Menu
SEARCH
ADVANCED BACKUP
SHUTDOWN
MAIN MENU
RECORD SETTINGS
SETTING
INFO
PICTURE 1-2
6 7
STEP 3. Click on the Network icon in
the Settings Menu.
1.2 OPENING PORTS
To make your DVR accessible from outside of your local network, you have to “forward” ports
85 and 3777 through your router to your DVR’s IP address. The most preferred - and easiest method is UPnP. This is the method used by the Startup Wizard and for most users, the DVR
should connect automatically. If not, we offer some other methods which should work for the
majority of users. You will only need to use one of these methods - which are the same if you
are using a Macintosh or Windows PC. If you are unable to connect your DVR to the Internet
using any of these procedures, the likely cause is the presence of multiple routers on your
network. The solution is covered in Section 1.7 Resolving Connection Issues.
STEP 4. Ensure that the box labeled
“DHCP” is lled.
If it is not, please put a click on the
box so that it is filled in white. Click
on Save and then exit the window.
Reopen the window to see the
updated IP address.
STEP 5. Write down the:
1. DVR’s IP Address
2. Subnet Mask, and
3. Gateway (your Router’s address)
IP Address
Subnet Mask
Gateway
TCP Port
UDP Port
Preferred DNS
Alternate DNS
ADVANCED SETTING
DDNS No Available DDNS Setup
UPNP Port Forwarding
EMAIL MailServer: 25
FTP Record FTP : 0.0.0.0
Default Save Cancel
PICTURE 1-3
1
0 . 0 . 0 . 0
2
0 . 0 . 0 . 0
3
0 . 0 . 0 . 0
37777
37778
0 . 0 . 0 . 0
0 . 0 . 0 . 0
Transfer Mode
LAN Download
PICTURE 1-4
NETWORK
HTTP Port
Max Connection
Latency
DHCP
80
20
STEP 6. Exit Menu
You may now proceed to Section 1.2 Advanced Settings. However, if you are unable to
obtain an IP address from your router, please proceed to Section 1.3 Static IP.
OPTION 1: UPNP
The QC series of DVRs come configured to take advantage of the latest networking
technology, UPnP or Universal Plug ‘n Play right out of the box. If you have an UPnP-enabled
router, you will only need to plug the DVR into your network and you will then be able to
proceed to the end of this section.
Consult your router’s manual to determine
whether it has UPnP or not. Please note that,
as of this writing, 2Wire brand routers do not
have the UPnP feature. If you do not have a
UPnP-enabled Router, you will have to utilize
another method to forward your ports.
If you wish to ensure that UPnP is turned on
in your DVR, go to the Network window as
described above, and check that the UPNP
option is checked in the Advanced Settings
area in the lower part of the window. If it is
not checked, click on the box to add the
check, then click on Save before exiting the
window. When you reopen the window, the
box should be checked.
IMPORTANT! If you connect your system to your network using UPnP you
should NOT forward your ports as described later in this section as it will
create connectivity problems. You may skip to Confirming that Ports are
Opened.
IP Address
Subnet Mask
Gateway
TCP Port
UDP Port
Preferred DNS
Alternate DNS
ADVANCED SETTING
DDNS No Available DDNS Setup
UPNP Port Forwarding
EMAIL MailServer: 25
FTP Record FTP : 0.0.0.0
Default Save Cancel
NETWORK
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
37777
37778
0 . 0 . 0 . 0
0 . 0 . 0 . 0
Transfer Mode
LAN Download
Latency
PICTURE 1-5
DHCP
HTTP Port
Max Connection
80
20
8 9
OPTION 2: OPENING PORTS USING DMZ
r
Accessing your router’s DMZ controls:
The exact location of DMZ within the router’s settings vary by manufacturer so please consult
your router’s manual for the location of this feature. The method for accessing your router’s
settings, however, is pretty standard.
NOTE! If you are an AT&T Internet or Uverse customer, you should follow the
instructions laid out in Option 3 as they specifically apply to the brand of router
used by AT&T.
STEP 1. On a computer connected to
the same router as the DVR, open a
web browser and enter the Gateway
(Router’s IP address) into the browser
window’s address bar to access your
router.
STEP 2. Locate the DMZ settings in
your router. Each manufacturer is
different so please consult your
router’s manual for the location of this
setting. Two examples are shown at
right.
STEP 3. Enable DMZ.
STEP 4. Enter the DVR’s IP address.
STEP 5. Click on Apply or Save to
preserve your settings.
Leave your router control panel open as you
will need to obtain DNS information from
your router in Section 1.5 Domain Name
System (DNS). You should now proceed to
the section entitled Confirming that Ports
are Opened.
Browser - Windows Internet Explorer
hp://10.6.196.6
PICTURE 1-6
PICTURE 1-7
PICTURE 1-8
OPTION 3: OPENING PORTS USING DMZ ON 2WIRE ROUTERS
Accessing your router’s DMZ controls:
2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other
Internet servers. Their configuration protocols are different enough that you should follow
these instructions rather than the generic router instructions in Option 2 if you are an AT&T
customer.
STEP 1. On a computer connected to
the same router as the DVR, open a
web browser and enter the Gateway
(Router’s IP address) into the browser
window’s address bar to access your
router.
STEP 2. Click on the Settings tab and
then Firewall. Once in Firewall,
click on Applications, Pinholes and
DMZ.
STEP 3. In the Select Your Computer
area, locate your DVR’s IP address
and click on it.
STEP 4. Scroll down to select User
Defined.
STEP 5. Click on Add a new user-
defined application.
STEP 6. In the box labeled Application
Profile Name, enter “DVR”.
STEP 7. Ensure that TCP is selected.
STEP 8. Enter 85 in the From and To
boxes for Port (or Range).
STEP 9. Leave the next two boxes blank
to use the default settings.
STEP 10. Click on Add to List. Your
router will require you to log in to
accept the settings. If you have not
created your own password for your
router, it is the 10-digit System Key
printed on the label on your router
between the square brackets “[ ]”.
STEP 11. Once your settings have been confirmed, repeat Steps 8-10, this time
entering 37777 for the From and To ports.
STEP 12. Click on Back and then select DVR from the list of Applications. Clicking on
Add and then Save.
Leave your router control panel open as you will need to obtain DNS information from your
router in Section 1.5 Domain Name System (DNS).
Browser - Windows Internet Explore
hp://10.6.196.6
PICTURE 1-9
2
3
4
5
6
PICTURE 1-10
7-8
10
10 11
CONFIRMING THAT PORTS ARE OPENED
Page Safety Tools
This page will serve as a free utility for remotely verifying a port is open or closed. It will
be useful for users who wish to check to see if a server or ISP is blocking certain ports.
To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org
using a computer connected to the same router as the DVR.
STEP 1. Enter “85” into the box labeled
“What Port?”
STEP 2. Click on the Check button.
STEP 3. You should see a green
“Success” message. If not, return to
the DVR’s Network window and, in
the Network tab, change port 80 to
81 or 83 and click Apply to save your
changes before checking using that
new number on CanYouSeeMe.
STEP 4. Repeat for port 3777. If there is
a problem with port 37777, then try
37000 in the same manner as above.
This website will also display your Public IP address near the top of the page above the box
where you entered your port number. This is the number which you will use to access the DVR
using a web browser or your mobile device from outside of your local network (away from the
building in which your DVR is located).
Browser - Windows Internet Explorer
hp://canyouseeme.org/
Open Port Check Tool
CanYouSeeMe.org - Open Port Check Tool
Your IP: 81.919.622.24
What Port?
Check
Success: I can see your service on
81.919.622.24 on port (85)
Your ISP is not blocking port 85
PICTURE 1-11
1.3 STATIC INTERNAL IP (NETWORK) ADDRESS
Most routers assign connected devices a random IP address that is not currently in use by
another device on your internal network. With the exception of 2Wire brand routers, when
a router or networked device reboots due to a power loss or other issue, the addresses will
change and the port forwarding configuration will no longer work. For that reason, unless
you have a 2Wire router, we recommend changing your DVR’s network setting to a fixed,
or “static” IP address which will not change.
STEP 1. Return to the Network Menu.
STEP 2. Uncheck the box marked DHCP.
STEP 3. Click Save.
Proceed to Section 1.5 Domain Name System (DNS) without closing the window.
NETWORK
IP Address
Subnet Mask
Gateway
TCP Port
UDP Port
Preferred DNS
Alternate DNS
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
37777
37778
0 . 0 . 0 . 0
0 . 0 . 0 . 0
DHCP
HTTP Port
Max Connection
80
20
NOTE! If you are successful after changing from port 85, then you will need
to add that to the IP address when accessing the DVR via the Internet. If, for
example, you changed to port 81, the address would now read 64.245.112.90:81
Transfer Mode
LAN Download
ADVANCED SETTING
Latency
PPOE
DDNS No Available DDNS Setup
UPNP Port Forwarding
EMAIL MailServer: 25
FTP Record FTP : 0.0.0.0
Default Save Cancel
PICTURE 1-12
12 13
1.4 PPPOE
Page Safety Tools
ADVANCED
All of your Internet and network connecon details are displayed on this page.
If you are going to attach the DVR directly to a DSL or cable modem instead of to a router
then select the PPPOE option in the Network options. Before you proceed, you will need to
contact your ISP to obtain your User Name and Password. You will not have to worry about
Static IP (previous section).
NETWORK
STEP 1. In the Advanced Settings area
at the bottom the Network Menu,
scroll until you locate the PPOE
option.
STEP 2. Double-click on PPOE to open
the window.
STEP 3. Input the User Name and
Password provided by your ISP into
their respective fields.
STEP 4. Click OK to save your settings.
Click on Save in the Netwok window
before closing that window.
STEP 5. Restart your DVR and return
to the PPOE window. Your DVR will
have automatically connected to the
Internet and you can use the number
in the IP address field to remotely
access the DVR.
IP Address
Subnet Mask
Gateway
TCP Port
UDP Port
Preferred DNS
Alternate DNS
ADVANCED SETTING
PPOE
DDNS No Available DDNS Setup
UPNP Port Forwarding
EMAIL MailServer: 25
FTP Record FTP : 0.0.0.0
Default Save Cancel
User Name
Password
IP Address
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
37777
37778
0 . 0 . 0 . 0
0 . 0 . 0 . 0
Transfer Mode
LAN Download
HTTP Port
Max Connection
Latency
PICTURE 1-13
PPOE
0 . 0 . 0 . 0
0 . 0 . 0 . 0
OK Cancel
PICTURE 1-14
DHCP
80
20
1.5 DOMAIN NAME SYSTEM (DNS)
MACINTOSH AND PC USERS
Once you have completed the above sections, you are able to operate your DVR remotely.
The sections below allow you to take advantage of additional features including the ability to
access your DVR using a conventional domain name and having your system send out e-mail
alerts. To access these functions, you will have to access your router to obtain your DNS
(Domain Name System) number.
STEP 1. Return to your router’s control
window.
If you did not have to open your
router in a previous step, simply open
a new browser window and enter
the Gateway address (covered in
Section 1.1)
STEP 2. Locate your router’s status
window (may also be named
“Information” or “Info”, it will list the
DNS number. You will only need to
use the primary set of numbers write it down for later use.
STEP 3. In the DVR’s Network window,
enter the DNS number in the area
marked Preferred DNS. You do not
need to have an alternate server.
STEP 4. Click Save to save your
settings.
Browser - Windows Internet Explorer
hp://81.919.622.24
Router
DEVICE INFO
LOGS
STATISTICS
INTERNET SESSIONS
ROUTING
WIRELESS
SETTINGS
DEVICE INFORMATION
WAN
MAC Address :
Subnet Mask :
Default Gateway :
Primary DNS Server :
Secondary DNS Server :
Advanced DNS :
IP Address :
STATUS
00:24:01:77:f9:00
81.919.622.249
255.255.255.0
81.919.622.24
10.6.196.6
(null)
Disabled
PICTURE 1-15
NETWORK
IP Address
Subnet Mask
Gateway
TCP Port
UDP Port
Preferred DNS
Alternate DNS
ADVANCED SETTING
DDNS No Available DDNS Setup
UPNP Port Forwarding
EMAIL MailServer: 25
FTP Record FTP : 0.0.0.0
Default Save Cancel
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
37777
37778
0 . 0 . 0 . 0
0 . 0 . 0 . 0
Transfer Mode
LAN Download
HTTP Port
Max Connection
Latency
DHCP
80
20
PICTURE 1-16
14 15
MACINTOSH COMPUTERS
In addition to retrieving the DNS info from the router, Macintosh users can get it from the
computer’s Network window.
STEP 1. Click on the System
Preferences icon at the bottom of
the Macintosh’s screen.
PICTURE 1-17
STEP 2. Click on the Network icon.
PICTURE 1-18
STEP 3. Make sure that your network
connection is highlighted in the list of
connections to the right of the main
part of the Network window and
that its status reads “Connected.”
The DNS server information will be
shown. Write this down for use in the
next section.
PICTURE 1-19
1.6 DYNAMIC DOMAIN NAME SERVICE (DDNS)
This is an optional step which allows you to take advantage of Dynamic Domain Name
Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a
conventional web address when remotely logging into your DVR from outside of your network.
It also allows you to avoid having to repeat Sections 1.3 and 1.5 when/if your ISP reassigns
IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your DVR is
configured accept account information from that site.
STEP 1. Open a browser window and go
to www.MyQ-See.com
STEP 2. Register with the website and
follow the instructions for creating
a domain name. The website will
display your pubic IP address and
your domain name which will look like
this: http://example.myq-See.com
STEP 3. In your DVR, open the Network
window.
STEP 4. In the Advance Settings area at
the bottom of the window, scroll until
you find DDNS and double-click on it
to open the DDNS window.
STEP 5. Check the Enable box and
select MyQ-See.com in the DDNS
server pull-down menu.
STEP 6. Enter your account information
– including the user name and
password that you used when
creating your domain name .
STEP 7. Click the Save button to
preserve your settings.
STEP 8. When you return to the
Network window, ensure that the
DDNS box is checkmarked before
clicking on Save as well before
closing.
NEW USER REGISTRATION
EMAIL ADDRESS
PASSWORD
PASSWORD
CONFIRM
FIRST NAME
LAST NAME
SECURITY
QUESTION..
ANSWER
CONFRIM
YOU’RE HUMAN
My first phone number
New Captcha
Enter the text you see above
Submit
Reset
Submit
Reset
PICTURE 1-20
NETWORK
IP Address
Subnet Mask
Gateway
TCP Port
UDP Port
Preferred DNS
Alternate DNS
ADVANCED SETTING
DDNS No Available DDNS Setup
UPNP Port Forwarding
EMAIL MailServer: 25
FTP Record FTP : 0.0.0.0
Default Save Cancel
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
37777
37778
0 . 0 . 0 . 0
0 . 0 . 0 . 0
Transfer Mode
LAN Download
HTTP Port
Max Connection
Latency
DHCP
4
80
20
PICTURE 1-21
DDNS
DDNS Type
Server IP
Port
Domain Name
User Name
Password
Update Period
Q-SEE DDNS
myq-see.com
85
300
6
5
Enable
sec.
Default Save Cancel
PICTURE 1-22
16 17
1.7 RESOLVING CONNECTION ISSUES
There are several hardware-related situations which can prevent the DVR’s port from being
properly forwarded. The presence of multiple routers or the routers not featuring UPnP or
DMZ are the two most common issues.
DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK
If there is more than one router between the DVR and the Internet it will block communication
to and from your system. To find out the number of routers on your network, you will need to
download a FREE router detection program.
STEP 1. Go to http://www.pcwintech.
com/shanes-toolbox
STEP 2. Click on Detect Multiple
Routers to begin the download.
STEP 5. Click on CHECK NOW to
detect how many Routers are in the
network.
PICTURE 1-25
STEP 6. If there is only one router detected, and you are using UPnP, then you will need
to turn off that setting and attempt to connect using DMZ as described in Section
1.2 Opening Ports.
If you are using DMZ, check to make sure that the UPnP option is turned off.
STEP 3. Unzip the application to install it.
STEP 4. Click on the detect_routers
application to run it.
PICTURE 1-23
PICTURE 1-24
If Multiple Routers are Detected
If there are multiple routers, you will see a
display similar to Picture 1-26.
If so, it may be preferable to connect your
DVR and computer to the router that
connects directly to the Internet. However,
this is not always possible depending upon
your particular situation.
PICTURE 1-26
In this case, you will need to proceed with the next section and set up DMZ in the second
router to allow communications to pass through it from the first. If only one router is detected
you will need to consult your router’s manual.
18 19
SETTING UP DMZ IN ROUTER 2
STEP 1. Login into Router 1 by putting
the IP of Router 1 into the Internet
Explorer browser, as in the example
shown in Picture 1-25 where the IP
address of Router 1 is 192.168.0.1
STEP 2. Find the status page on the
router settings that shows the WAN/
Internet IP address and write it down
this WAN IP address.
STEP 3. Log into the Router 2 by putting
the IP of Router 2 into the Internet
Explorer browser, as in example
shown in Picture 1-26 where the IP
address of Router 2 is 192.168.1.1
STEP 4. Find the DMZ page in the
router settings.
STEP 5. Enter the WAN IP for Router 1
into the DMZ page and enable DMZ.
NOTE! If you do not have a DMZ setting in the router, check to see if there
is a Bridge setting. If so, then use the Bridge setting instead of DMZ.
STEP 6. Save your changes.
You have forwarded the ports on the router to which the DVR is connected, to the IP address
of the DVR, and set the primary router to pass the connection to this router.
PICTURE 1-26
ADDITIONAL SETTINGS
CHAPTER 2
2.1 ADVANCED NETWORK SETTINGS
Now that you’ve successfully connnected your DVR to your network and to the Internet, there
are additional features which you can take advantage of. These settings allow your DVR to
send out e-mail alerts as well as post images and records to an FTP site. In addition, you can
see which users are online, limit online access and more.
ONLINE USERS
A list of users accessing the DVR from over
the network or through the Internet is shown
in Online Users menu which itself is found in
the Info menu.
PICTURE 2-1
The user’s name as well as the IP address
used to access the DVR is displayed.
If you have proper system management rights
(Configured in Account, See Section 4.4
Advanced in the User’s Manual for full
instructions), you can disconnect or block
a user. The maximum time a user can be
disconnected is 18 hours (65,535 seconds).
PICTURE 2-2
2120
IP FILTER
You can also improve security by controlling remote access to your DVR using the IP Filter.
This feature enables you to allow online users only from approved IP addresses. Up to 64
addresses may be entered.
The IP Filter window is accessed through
the Advanced Settings area of the
Network menu.
Enter the trusted IP addresses into the field at
the top of the window and select Add IP to
add that address to the list of those allowed
to connect to the DVR.
Once this feature is enabled, only IP
addresses within this list can be used to
access the DVR. If this feature is not enabled,
then users can connect from any IP address
if they have the correct user name and
password information.
IP Address
Subnet Mask
Gateway
TCP Port
UDP Port
Preferred DNS
Alternate DNS
ADVANCED SETTING
IP Filter Trusted Sites : 0
NTP windows.time.com : 24
PPOE
DDNS No Available DDNS Setup
Default Save Cancel
NETWORK
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
37777
37778
0 . 0 . 0 . 0
0 . 0 . 0 . 0
Transfer Mode
LAN Download
Latency
PICTURE 2-3
DHCP
HTTP Port
Max Connection
80
20
NTP
Network Time Protocol (NTP) is used to synchronize the time of a computer or other device
connected to the Internet. Utilizing this feature allows your DVR to keep an accurate time as
well as automatically adjust to Daylight Savings Time changes.
NTP was set up as part of the Startup Wizard process, but you can always return via the
Advanced Settings area of the Network menu to make adjustments.
Server IP - The default server used to
obtain accurate time is the Windows
server, but you can manually enter in
another.
Port - This is the port that the DVR
will use to contact the server.
Server IP
Port
Time Zone
Update Period
OK Cancel Synchronize
Time Zone - You will need to set your
time zone. For North America these
are:
Eastern Time Zone = GMT-5 Central Time Zone = GMT-6
Mountain Time Zone = GMT-7 Pacific Time Zone = GMT-8
Alaskan Time Zone = GMT-9 Hawaii Time Zone = GMT-10
Update Period - This is the frequency at which the DVR will check the time with the
server.
Synchronize - Clicking this will cause the DVR to update the time immediately.
NTP
time.windows.com
123
GMT-8:00
24
PICTURE 2-5
Hours
PICTURE 2-4
22 23
E-MAIL
Several DVR functions allow you to send out e-mail alerts when specific events occur.
Configuring this feature lets you set the DVR up to send out alerts via e-mail to a single
recipient. You may need to contact your e-mail provider or IT department for some required
information.
NOTE! Depending upon your settings, the system can generate a lot of e-mail
alerts. For that reason, we recommend setting up a dedicated e-mail address
specifically for the system to send alert notices. If you do not have your own
e-mail system (such as a corporate mail server) you should consider using a
limited amount of e-mail traffic we specifically recommend using Google’s Gmail service with
its higher limit. Similarly, you will want the alert e-mails to go to a different account than the
one sending them. This will ease your management of these alerts.
SMTP Server – This the SMTP server IP
Port – This is the port your mail provider uses
User Name and Password – These are for
Title – This is the subject line of e-mails
Receiver – This is the recipient e-mail
Attachment – This allows the e-mail to
SSL Enable – The system supports SSL
Interval – This adjusts the amount of time
free e-mail provider. However, because many free e-mail services allow only a
EMAIL
name
the sending e-mail address and were
set up when you created the e-mail
account.
generated by this DVR.
account.
SMTP Server
Anonymous
User Name
Receiver
Sender
Title
Attachment
Encrypt Type
Event Interval
Health Enable
Interval
smtp.gmail.com 465
DVR ALERT
NONE
3
60
Port
Password
Min.
Min.
PICTURE 2-6
include one or more snapshots as
attachments
encryption when this is enabled.
that will pass before the DVR sends
out another e-mail. The interval
can be set from 0 seconds to ten
hours (3600 seconds). If you are
getting too many e-mails, you may
wish to increase the length of the
interval. Using this feature also helps
overloading your outgoing e-mail
server.
TestOK Cancel
FTP
File Transfer Protocol (FTP) allows you to securely share, manage, and distribute files over the
internet. You will need to already have a server and FTP service tool to utilize this feature on
the DVR.
Follow the software’s instructions to set up your service, password and FTP folder. You will
need to grant Write privileges to the FTP upload user.
Enter the FTP server address, port and
remote directory. If the remote directory is left
blank, the system will automatically create
folders according to the IP, time and channel.
User Name and Password – This is the
account information created when
you set up your FTP and is used to
allow the DVR to log into the server.
File Length – This is the maximum length (in
minutes). Files under the maximum
will upload completely. Files longer
than the maximum limit will only
upload to that limit and not continue.
If the value is left at 0, there is no limit
and the system will upload all files
completely.
The lower portion of this window allows you to set up to two upload periods for each channel.
Recordings made during the time(s) selected will be uploaded to the server. You can specify
which type of incidents will be uploaded as well.
PICTURE 2-7
24 25
2.2 ADDITIONAL SETTINGS
You may need to adjust your settings in the Record Setting and Account windows to ensure
trouble-free remote monitoring. Complete instructions on their use can be found in Chapter
5 of the User Manual.
ACCOUNT
When logging in remotely, you will have the same privileges and authorities as you do when
accessing the DVR directly. This includes which cameras can be monitored and played back,
PTZ controls and other aspects.
MAIN MENU
CAMERA SETTINGS
Whether monitoring your DVR via a computer or your smartphone, you may need to adjust the
Extra Stream settings to match the capabilities of your network or wireless provider.
MAIN MENU
The Camera Setting window is located in
the Record Settings menu.
If you are experiencing any performance
issues in your remote or mobile viewing,
adjust the settings in the Extra Stream
portion of the Camera Setting window.
Most QC-series DVRs will only allow the use
of the smaller QCIF (Quarter CIF) resolution
format for this second stream. The CBR
bit rate type is generally better for remote
streaming. Adjust the frame rate to find the
best performance for your particular situation.
Remember that changes made in the Extra
Stream section do not effect how your DVR
records to its own drive.
SEARCH
INFO
RECORD SETTINGS
ADVANCED BACKUPREMOTE DEVICE
SHUTDOWN
PICTURE 2-8
RECORD SETTINGS
CAMERA SETTINGS
MOTION EVENTS
SCHEDULE
PICTURE 2-9
CAMERA SETTINGS
Channel
Compression
Resolution
Frame Rate (FPS)
Bit Rate Type
Bit Rate (Kb/S)
Reference Bit Rate 384-2048Kb/S
Audio/Video
Copy Paste Default Save Cancel
Main Stream
1
H.264
D1
25
Constant
2049
OVERLAY
SNAPSHOT
Extra Stream
H.264
CIF
7
Constant
160
PICTURE 2-10
SETTING
ALARM
The Account window can be found in the
Advanced menu.
If you do not log out of your DVR - or if you
wish to allow multiple users to monitor the
DVR using the same account - then you
should check the box next to “Reusable” for
that account. It is also in this window where
you can allow or block user access to various
features of the DVR.
SEARCH
INFO
RECORD SETTINGS
ADVANCED BACKUPREMOTE DEVICE
SHUTDOWN
PICTURE 2-11
PICTURE 2-12
PICTURE 2-13
SETTING
26 27
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