Panasonic KX-TVS125, KX-TVS225, KX-TVS325 User Manual

Panasonic

Voice Processing System

Installation Manual

Model KX-TVS225/KX-TVS325

KX-TVS125

Thank you for purchasing the Panasonic Model KX-TVS125/KX-TVS225/KX-TVS325 Voice Processing System. Please read this manual carefully before using this product and save this manual for future use.

Thank you for purchasing the Panasonic Model KX-TVS125/

KX-TVS225/KX-TVS325 Voice Processing System.

We are confident that it will provide your customer or client with many years of dependable service.

This Voice Processing System was especially tailored for the American environment. For example, it can be configured for English, a second language, or a third language:

System prompts—Recorded at the factory in English User 1 prompts—Record in any language you like

User 2 prompts—Recorded at the factory in Spanish These prompts guide subscribers and non-subscribers through specific VPS operations.

In addition, the VPS supports many other languages through the use of Custom Service menus. These can be used to greet outside callers who merely need to be guided to a destination (such as an extension, a mailbox, or a fax machine). Many languages can be supported as there are 12 keys on a touchtone phone and you can record up to 100 Custom Service menus. One twelfth of these menus can be recorded in one language if you desire. Another twelfth can be recorded in another language, and so on. Thus callers can be guided entirely in their native languages. For a multicultural United States, Custom Service is a truly powerful feature. Please see "Custom Service" in Appendix A1 SYSTEM FEATURES for more details.

Note

This product is only for connection behind a suitable PBX and should not be connected directly to the network.

Panasonic World Wide Web Address: http://www.panasonic.com

for customers in the United States or Puerto Rico.

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List of Enhancements

Compared to the KX-TVS120/KX-TVS220/KX-TVS320 Voice Processing System, these models are enhanced by the following new features:

• Personal Custom Service

Allows a subscriber to set the following Custom Services in his personal greeting (Personal Custom Service):

• Transfer to Mailbox

• Transfer to Extension

• Transfer to Outside

• Custom Service

• VM Service (Voice Mail Service)

• AA Service (Call Transfer Service)

A caller can select a desired service from those above while listening to the personal greeting or recording a message. (See page 262.)

• Subscriber Tutorial

When a subscriber accesses his mailbox for the first time, the VPS guides him to set up the mailbox with some Help messages. Simply by following the messages, he can set up these items:

• Password

• Owner’s Name

• Personal Greetings (No Answer Greeting/Busy Greeting/After Hours Greeting)

(See page 267.)

• Call Transfer to Outside

Enables the VPS to transfer a call to an outside line from the following services:

• Custom Service

• Call Transfer Service

• Personal Custom Service

• Caller ID Callback

(See page 247.)

• DID Call Routing

As well as Caller ID Call Routing, up to 200 DID numbers can be assigned to be automatically forwarded to a desired destination. The VPS automatically forwards calls from the assigned DID numbers to a programmed extension, mailbox (including System Group Distribution List) or Custom Service. (See page 249.)

• Toll Saver

Allows a subscriber to check his mailbox from a pre-assigned DID/Caller ID number without necessarily making the VPS answer the call. Without Toll Saver, the VPS will always answer the call and therefore he will incur toll charges. With Toll Saver, the VPS can let him know that there are no new messages without answering his call. (See page 318.)

• Improvement of System Security

By default, the System/Message Managers cannot access the VPS from their telephones until the System Administrator enables the relevant settings and sets a password for access. The System/Message Managers always need to enter this

Installation Manual 3

password to access the VPS. (See page 332.) The System Administrator can also choose to set a default password for subscribers’ mailboxes. If this setting is enabled, a default password is automatically assigned when mailboxes are created (See page 333.)

• Additional PBX Connectivity

Allows the VPS to be connected to a KX-TDA/KX-TAW series PBX to enable new features such as One-Touch Two-Way Transfer. (See page 347.)

• New Utility Commands

The following utility commands have been added:

• TURN (See page 220.) This allows you to easily turn off and turn on System and User prompts.

• PREP (See page 221.) This allows you to visualize Personal Custom Service menus.

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Important Information

SAFETY REQUIREMENTS

• Follow all product warnings, cautions, and instructions.

• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.

• If the unit malfunctions, disconnect the unit from the telephone line and check the line by

reconnecting the telephone. If the telephone operates properly, have the VPS repaired by a qualified Panasonic Factory Service Technician.

• Install the unit so that the power cord is not obstructed in any way. Do not connect this unit to an extension cord.

• Keep the unit free of dust, moisture, condensation, high temperature exposure (more than 40 °C {104 °F}) and vibration. Do not expose the unit to direct sunlight.

• Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate enclosure unless it is properly ventilated.

• Read all the information contained in this manual.

• This unit is designed to operate at one specific voltage and current setting. The proper

voltage and current required for this unit are listed on the product label.

• This unit is equipped with a 3-wire grounding plug. The plug will only fit into a grounded power outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, have the outlet replaced by a licensed electrician.

• Unplug and transport the unit to a service technician if the power supply cord is frayed or damaged, if the cabinet is cracked or broken, or when the unit has been exposed to moisture, has been dropped, or is not otherwise operating properly.

• Unplug the unit from its power source before cleaning.

• Do not block the vent slots and openings located on all sides of the unit.

• Do not disassemble this product. Dangerous electrical shock could result. The unit must

only be disassembled and repaired by qualified Panasonic Factory Service Technicians.

• Do not insert wires, pins, or any other material into the unit’s vent slots or access points. This could result in electrical shock and serious unit malfunction.

• Do not install the unit near water or moisture, heating appliances, or electrical noise generating devices such as televisions, monitors, fluorescent lamps, or electric motors.

• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.

• Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use only a damp soft cloth for cleaning.

• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the leak.

WARNING

TO PREVENT THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

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When you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product service

Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your certified Panasonic dealer for detailed instructions.

The serial number of this product may be found on the label affixed to the bottom of the unit. You should note the serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.:

SERIAL NO.:

For your future refer ence

DATE OF PURCHASE

NAME OF DEALER

DEALER’S ADDRESS

DEALER’S TEL. NO.

WARNING

THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.

DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.

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THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS.

CAUTION

Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

Note

Before you start setting or changing system parameters, we recommend that you turn off the Call Progression Mode with the OFLN command. While off, the power LED of the VPS will flash and the VPS will not answer any incoming call. After you finish programming, use the ONLN command to turn on the Call Progression Mode (normal operation). Please see 7.2.1 Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details.

Trademarks

• HyperTerminal is either a registered trademark or a trademark of HILGRAEVE,

INCORPORATED in the United States and/or other countries.

• IBM is a registered trademark of International Business Machines Corporation in the

United States.

• Procomm Plus is either a registered trademark or a trademark of DATASTORM

TECHNOLOGIES, INC. in the United States and/or other countries.

• Smartcom is either a registered trademark or a trademark of Hayes Microcomputer

Products, Inc. in the United States and/or other countries.

• All other trademarks identified herein are the property of their respective owners.

• Screen shots reprinted with permission from Microsoft Corporation.

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F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

Notify The Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the following format:

• US:ACJVM04BKX-TVS220 (KX-TVS125/KX-TVS225)

• US:ACJVM04BKX-TVS320 (KX-TVS325)

If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• The telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-TVS125/KX-TVS225/KX-TVS325

• Ringer Equivalence No.: 0.4B

• Facility Interface Code: 02LS2

• Service Order Code: 9.0F

• Required Network Interface Jack: RJ11C

Ringer Equivalence No. (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the following format:

• US:ACJVM04BKX-TVS220 (KX-TVS125/KX-TVS225)

• US:ACJVM04BKX-TVS320 (KX-TVS325)

The digits represented by 04 are the REN without a decimal point (e.g., 03 is a REN of 0.3).

Telephone Service Problems

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

Changes in Telephone Company Communications Facilities, Equipment, Operations, and Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

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Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Servicenter or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

Connection to the Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

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1 VOICE PROCESSING SYSTEM OVERVIEW ................................17

1.1 WHAT THE VPS CAN AND CANNOT DO .............................................................18

1.1.1 Why Voice Processing?........................................................................................... 18

1.1.2 Basic Operations ..................................................................................................... 18

1.1.3 VPS Limitations .......................................................................................................19

1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE ...................................20

1.2.1 System Administration ............................................................................................. 20

1.2.2 System Management............................................................................................... 20

1.2.3 Subscriber Use ........................................................................................................ 20

1.3 SYSTEM BASICS ................................................................................................... 21

1.3.1 General....................................................................................................................21

1.3.2 System Components ............................................................................................... 21

1.3.3 Which Phone Systems are Compatible?.................................................................27

1.3.4 Installer Equipment and Software Requirements .................................................... 28

1.3.5 Specifications .......................................................................................................... 28

1.3.6 Hardware ................................................................................................................. 29

1.3.7 Expansion Capabilities ............................................................................................ 29

1.3.8 Internal Modem Card (KX-TVS325 only)................................................................. 29

1.3.9 Recommendations for System Configuration .......................................................... 30

1.4 VOICE MAIL INTEGRATION.................................................................................. 32

1.4.1 General....................................................................................................................32

1.4.2 Connection Examples—KX-TVS125 ....................................................................... 33

1.4.3 Connection Examples—KX-TVS225 ....................................................................... 35

1.4.4 Connection Examples—KX-TVS325 ....................................................................... 37

2 INSTALLATION ..............................................................................41

2.1 SAFETY PRECAUTIONS ....................................................................................... 42

2.1.1 Installation ...............................................................................................................42

2.1.2 Wiring ...................................................................................................................... 43

2.1.3 Environmental Requirements .................................................................................. 44

2.2 UNPACKING........................................................................................................... 45

2.3 MOUNTING THE VPS ON THE WALL................................................................... 46

2.4 FRAME GROUND CONNECTION.......................................................................... 48

2.5 INSTALLATION STEPS ......................................................................................... 49

2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204 ............ 51

2.6.1 General....................................................................................................................51

2.6.2 Installing the KX-TVS102 or KX-TVS204 Port Card................................................52

2.7 CONNECTIONS ...................................................................................................... 55

2.7.1 Connecting to the PBX ............................................................................................ 55

2.7.2 Opening the Ferrite Core and Cable Clip ................................................................ 55

2.7.3 Modular Plug Connection ........................................................................................ 56

2.7.4 Port Cards ............................................................................................................... 56

2.7.5 Internal Modem Card (KX-TVS325 only)................................................................. 59

2.8 TERMINAL CONNECTION..................................................................................... 60

2.8.1 Requirements for Connecting Programming Terminal ............................................60

2.8.2 Connecting the RS-232C Cable ..............................................................................60

2.8.3 RS-232C Signals .....................................................................................................61

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3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE

SYSTEMS ....................................................................................... 63

3.1 GUIDELINES FOR INTEGRATION.........................................................................64

3.1.1 DPT or Inband Signaling?........................................................................................64

3.1.2 Why Integration is Important ....................................................................................64

3.1.3 How the VPS and the PBX Communicate ...............................................................64

3.1.4 PBX Requirements for Integration ...........................................................................65

3.2 PBX PARAMETERS AND PORT SETTINGS.........................................................67

3.2.1 General Guidelines and Definitions..........................................................................67

3.2.2 RS-232C Settings ....................................................................................................67

3.2.3 Port Settings.............................................................................................................67

3.2.4 PBX Interface Parameters .......................................................................................68

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs......................72

3.3.1 VPS Programming for Inband Integration ................................................................72

3.3.2 KX-TA624 Programming for Inband Integration via the Manager’s Extension.........73

3.3.3 KX-TD500 Programming for Inband Integration.......................................................75

3.3.4 KX-TD816, KX-TD1232, KX-TA1232 and KX-TD308 Programming for Inband

Integration via the Manager’s Extension ..................................................................84

3.3.5 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via the

Operating and Maintenance Tool.............................................................................85

3.3.6 KX-TD308 Programming for Inband Integration via the Operating and Maintenance

Tool ..........................................................................................................................88

3.3.7 KX-TDA/KX-TAW series Programming for Inband Integration.................................92

4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL

PBX ...............................................................................................101

4.1 GUIDELINES FOR DPT INTEGRATION...............................................................102

4.1.1 Why DPT Integration is Important ..........................................................................102

4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION ...............................104

4.3 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION .....114

4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-

TA1232 AND KX-TD308 .......................................................................................119

4.4.1 KX-TD1232 Software Verification and Programming for DPT Integration via the

Manager’s Extension..............................................................................................119

4.4.2 KX-TD1232 Software Verification and Programming for DPT Integration via the

Operating and Maintenance Tool ..........................................................................125

4.4.3 KX-TD308 Software Verification and Programming for DPT Integration via the

Manager’s Extension .............................................................................................128

4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE

PANASONIC KX-TA1232 AND KX-TD SERIES...................................................133

4.5.1 Live Call Screening (LCS) Programming ...............................................................133

4.5.2 Live Call Screening Password Assignment............................................................133

4.5.3 Live Call Screening Password Canceling ..............................................................134

4.5.4 Live Call Screening Recording Mode Assignment via System Programming........134

4.5.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming.........135

4.5.6 Live Call Screening Assignment via PC Programming ..........................................136

4.5.7 Live Call Screening Button Assignment via Station Programming.........................137

4.5.8 Live Call Screening Cancel Button Assignment via Station Programming ............137

4.5.9 Two-Way Recording Button Assignment via Station Programming.......................138

4.5.10 Two-Way Transfer Button Assignment via Station Programming..........................139

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4.5.11 Voice Mail Transfer Button Assignment via Station Programming ........................ 139

4.5.12 Button Assignment via PC Programming .............................................................. 140

4.5.13 Live Call Screening Activation ............................................................................... 142

4.5.14 Live Call Screening Password Control ..................................................................142

4.5.15 Two-Way Recording into Mailbox .......................................................................... 142

4.5.16 Two-Way Transfer into Mailbox............................................................................. 142

4.5.17 A Restriction on TWR/TWT Activation................................................................... 143

4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE

PANASONIC KX-TDA/KX-TAW SERIES PBX .................................................... 144

4.6.1 Live Call Screening (LCS) Programming............................................................... 144

4.6.2 Live Call Screening Password Assignment ........................................................... 144

4.6.3 Live Call Screening Password Canceling.............................................................. 145

4.6.4 Live Call Screening Recording Mode Assignment ................................................ 145

4.6.5 Live Call Screening Private/Hands-Free Mode Assignment.................................. 146

4.6.6 Live Call Screening Assignment via PC Programming.......................................... 147

4.6.7 Live Call Screening Button Assignment ................................................................ 148

4.6.8 Two-Way Recording (TWR) Button Assignment ................................................... 149

4.6.9 Two-Way Transfer (TWT) Button Assignment....................................................... 149

4.6.10 One-Touch Two-Way Transfer (One-Touch TWT) Button Assignment.................151

4.6.11 Voice Mail Transfer (VTR) Button Assignment ...................................................... 152

4.6.12 Button Assignment via PC Programming .............................................................. 152

4.6.13 Live Call Screening Activation ............................................................................... 153

4.6.14 Two-Way Recording (TWR) into Mailbox .............................................................. 154

4.6.15 Two-Way Transfer (TWT) into Mailbox.................................................................. 154

4.6.16 One-Touch Two-Way Transfer (One-Touch TWT) into Mailbox............................ 154

4.6.17 Voice Mail Transfer (VTR) Programming .............................................................. 154

5 CUSTOMIZING THE SYSTEM .....................................................155

5.1 STARTING UP ...................................................................................................... 156

5.1.1 Before Programming ............................................................................................. 156

5.1.2 Quick Setup ........................................................................................................... 156

5.1.3 Starting the Quick Setup........................................................................................ 157

5.2 PORT SETTING OPTIONS................................................................................... 165

5.2.1 Custom Service Setting Example .......................................................................... 165

5.2.2 Custom Service Features......................................................................................166

5.2.3 Custom Service Programming............................................................................... 168

5.2.4 Recording Menus .................................................................................................. 171

5.2.5 Checking Operation............................................................................................... 171

5.2.6 Voice Mail .............................................................................................................. 171

5.2.7 Mailbox Groups ..................................................................................................... 172

5.2.8 Extension Groups .................................................................................................. 172

5.2.9 Interview Service ................................................................................................... 173

5.2.10 Automated Attendant............................................................................................. 174

5.2.11 Department Dialing Service................................................................................... 174

5.2.12 Operator Service ................................................................................................... 174

5.3 SETTING PORTS.................................................................................................. 175

5.3.1 Port Service Menu ................................................................................................. 175

5.4 AUTOMATED ATTENDANT PARAMETERS ..................................................... 177

5.4.1 Automated Attendant Menu ................................................................................... 177

5.4.2 Department Dialing................................................................................................ 177

5.4.3 Operator’s Parameters ......................................................................................... 178

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5.5 SETTING MAILBOXES .........................................................................................181

5.5.1 Mailbox Setting Menu.............................................................................................181

5.5.2 Entering a Mailbox .................................................................................................181

5.5.3 Deleting a Mailbox..................................................................................................187

5.5.4 Password Reset .....................................................................................................187

5.5.5 Mailbox Listing ......................................................................................................188

5.6 TRAINING THE SUBSCRIBER.............................................................................189

6 FINAL SETUP ............................................................................... 191

6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 9998)...........................................192

6.1.1 Accessing the Message Manager’s Mailbox ..........................................................192

6.1.2 Main Menu of Message Manager’s Service ...........................................................192

6.1.3 Company Greetings (Enter #6*9998,5,1)...............................................................193

6.1.4 Custom Service Greetings (Enter #6*9998,5,4).....................................................193

6.1.5 Customizing User Prompts (Enter #6*9998,5,6)....................................................193

6.2 SETTING UP MAILBOXES ...................................................................................195

6.2.1 Subscriber Tutorial .................................................................................................195

6.2.2 Changing Password, Owner’s Name, and Personal Greetings .............................197

6.3 BACKING UP THE SYSTEM ................................................................................198

7 SYSTEM MAINTENANCE AND TROUBLESHOOTING..............201

7.1 INITIALIZING THE SYSTEM.................................................................................202

7.2 UTILITY COMMANDS...........................................................................................204

7.2.1 Off-line Set (OFLN) ................................................................................................205

7.2.2 On-line Set (ONLN)................................................................................................205

7.2.3 Set Password (PASS)............................................................................................205

7.2.4 Set Time (TIME) .....................................................................................................206

7.2.5 Print Reports at Specified Time (PSET).................................................................207

7.2.6 Error Log Display (ELOG)......................................................................................208

7.2.7 Saving the System Data to the Backup Device (SAVE).........................................210

7.2.8 Loading New or Saved Data to the VPS (LOAD)...................................................212

7.2.9 Print All of the VPS Parameters (GPRN) ...............................................................213

7.2.10 Program Version Display (VERS) ..........................................................................213

7.2.11 Custom Service Report (CREP).............................................................................214

7.2.12 Custom Service Menu Access Count Clear (CCLR)..............................................215

7.2.13 Message Waiting Lamp Retry Times (MWL) .........................................................215

7.2.14 Setting Minimum Recording Length (MRL) ............................................................215

7.2.15 Modified Prompt List (MPLT) .................................................................................216

7.2.16 Utility Command List (HELP) .................................................................................217

7.2.17 Quick Setup (QSET) ..............................................................................................217

7.2.18 Circuit Condition Display (LMON) ..........................................................................218

7.2.19 Touchtone Information Display (PUTD) .................................................................218

7.2.20 Wait for Caller ID (WCID).......................................................................................220

7.2.21 Turn off System/User Prompt (TURN) ...................................................................220

7.2.22 Personal Custom Service Assignment (PREP)......................................................221

7.3 SYSTEM REPORTS..............................................................................................222

7.3.1 Mailbox Assignments .............................................................................................223

7.3.2 COS (Class of Service) Assignments ....................................................................223

7.3.3 System Service Report ..........................................................................................225

7.3.4 Call Account Report ...............................................................................................226

7.3.5 Call Account Report Clear......................................................................................227

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7.3.6 Port Usage Report.................................................................................................227

7.3.7 Port Usage Statistics Clear.................................................................................... 228

7.3.8 Disk Usage Report ................................................................................................ 229

7.3.9 Disk Usage Statistics Clear ................................................................................... 230

7.3.10 Mailbox Usage Report........................................................................................... 230

7.3.11 Mailbox Usage Statistics Clear.............................................................................. 231

7.3.12 Fax Call Report...................................................................................................... 232

7.3.13 Fax Call Statistics Clear ........................................................................................ 232

7.4 REMOTE PROGRAMMING (KX-TVS325 Only) .................................................. 233

7.5 TROUBLESHOOTING GUIDE.............................................................................. 235

7.6 SPECIFICATIONS ................................................................................................ 238

A SYSTEM FEATURES ..................................................................241

A1 SYSTEM FEATURES ........................................................................................... 242

B SYSTEM ADMINISTRATOR’S GUIDE.........................................273

B1 SYSTEM NAVIGATION ........................................................................................ 274

B2 SYSTEM ADMINISTRATION—MAILBOXES.......................................................278

B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE)

PARAMETERS .....................................................................................................285

B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE.................................... 299

B4.1 Port Assignment .................................................................................................... 299

B4.2 Trunk Group Assignment....................................................................................... 301

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS ......................................... 304

B5.1 Automated Attendant Parameters ......................................................................... 304

B5.2 Custom Service ..................................................................................................... 311

B5.3 Intelligent Call Handling......................................................................................... 314

B5.4 Toll Saver .............................................................................................................. 318

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS .................. 319

B6.1 System Group Assignment.................................................................................... 319

B6.2 Time Group Service...............................................................................................322

B6.3 Holiday Setting ...................................................................................................... 326

B6.4 Daylight Saving Time (DST) .................................................................................. 328

B6.5 Prompt Setting....................................................................................................... 329

B6.6 System Caller Name Announcement .................................................................... 331

B6.7 System Security..................................................................................................... 332

B6.8 Other Parameters .................................................................................................. 334

B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS....................................345

B7.1 RS-232C Parameters ............................................................................................ 345

B7.2 Port Setting ............................................................................................................ 346

B7.3 PBX Interface Parameters.....................................................................................347

C SYSTEM MANAGER’S GUIDE ....................................................359

C1 ACCESSING THE SYSTEM MANAGER’S MAILBOX......................................... 360

C2 SETTING UP MAILBOXES................................................................................... 362

C3 SETTING COS (CLASS OF SERVICE) PARAMETERS...................................... 365

C4 SETTING THE SYSTEM CLOCK ......................................................................... 372

C5 CHANGING THE SERVICE MODE SETTING...................................................... 374

C6 CHANGING THE COMPANY GREETING AND INCOMING CALL SERVICE

SETTING ............................................................................................................... 376

C7 INITIALIZING THE INTERNAL MODEM (KX-TVS325 Only)...............................378

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C8 CHECKING SYSTEM USAGE (SYSTEM REPORTS)..........................................379

C9 DELIVERING MESSAGES....................................................................................381

C10 CUSTOMIZING THE SYSTEM MANAGER’S MAILBOX .....................................384

C11 LISTENING TO SYSTEM MANAGER MESSAGES ............................................385

D MESSAGE MANAGER’S GUIDE .................................................387

D1 ACCESSING THE MESSAGE MANAGER’S MAILBOX ......................................388

D2 MANAGING THE GENERAL DELIVERY MAILBOX............................................389

D3 SETTING UP MESSAGE WAITING NOTIFICATION ...........................................391

D4 CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX ..................................394

D5 SETTING THE SYSTEM CLOCK..........................................................................396

D6 RECORDING MESSAGES....................................................................................398

D7 REMOTE CALL FORWARDING SET ...................................................................403

D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE ................................405

D9 LIST OF MODIFIABLE PROMPTS .......................................................................407

Glossary .............................................................................................461

Index ...................................................................................................473

Installation Manual 15

16 Installation Manual

Section 1

VOICE PROCESSING SYSTEM OVERVIEW

Installation Manual 17

1.1 WHAT THE VPS CAN AND CANNOT DO

1.1.1 Why Voice Processing?

The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left. Subscribers may send and transfer messages to other subscribers within the system. The VPS is easy to use, helping callers through the system with step-by-step voice prompts.

Unlike handwritten messages or those left with answering services, VPS messages are confidential; they are stored in a mailbox and retrieved only with the subscriber’s password. Other advantages of the VPS are clarity and accuracy, which are commonly lacking with written messages. The messages come directly from the caller, in the caller’s own voice. To further ensure accuracy, the system allows the sender to correct or change messages before saving them. Messages can be erased or transferred by the recipient.

1.1.2 Basic Operations

Greeting Callers:

The VPS greets callers with a prerecorded message that includes directions for leaving and editing messages. The VPS can list single-digit numbers for each available extension or mailbox. Callers who know the extension of the person they wish to reach may dial the extension number at any time. Callers with rotary phones are transferred to a preprogrammed destination (which is often an operator or the General Delivery Mailbox) to leave a message.

Sending Messages:

Callers can review and edit messages before leaving them in a mailbox. Subscribers can send messages to an individual or to several mailboxes at once. The message sender can then verify that the other subscriber has received the message.

Receiving Messages:

There are several different message notification methods that subscribers can use. They can choose to be notified by message waiting lamp, beeper, or a call from the system to another line. System programming determines whether a subscriber will be notified each time a message is left. (Subscribers can choose to receive message notifications differently depending on the time of day.) Mailbox parameters, which accommodate 5-100 messages, determine the maximum length of messages. If the system is connected using DPT Integration, subscribers can press a pre-assigned button to record conversations into their own mailboxes or other subscribers’ mailboxes while talking on the phone. DPT Integration also allows subscribers to screen messages as they are being left, or intercept them if required.

18 Installation Manual

1.1.3 VPS Limitations

The VPS does not support:

UCD functions

UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions; when all extensions are unavailable, it returns to callers to say that all extensions are busy. Calls can be forwarded by the VPS to UCD group floating extension numbers of the PBX (KXTD500, KX-TD1232, KX-TD816, KX-TD308, and the KX-TDA/KX-TAW series). The call then rings at the next available phone.

The VPS supports UCD functions with very limited capabilities. Because the incoming call is forwarded as an intercom path and not a DIL (direct in line), the following items will not work:

• time table

• overflow function

• DISA message from a DISA card

• IRNA

1.1 WHAT THE VPS CAN AND CANNOT DO

Integration with the wrong PBX or with certain Key Systems presents limitations to the VPS’ standard functions. We do not recommend these systems for integration with the VPS.

The section 1.3.3 Which Phone Systems are Compatible? explains problems with compatibility.

Installation Manual 19

1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE

1.2.1 System Administration

System Administration is accomplished by the installer using terminal emulation software. It concerns setting and changing system parameters and diagnosing system problems.

1.2.2 System Management

Two system functions are performed by the customer: System Management and Message Management.

System Management concerns changing system parameters through the System Manager’s Mailbox. Message Management concerns recording voice prompts through the Message Manager’s Mailbox. These messages include Company Greetings, Company Name, Department Dialing menu, Custom Service menus, voice labels for System Group Distribution Lists, user prompts, multilingual selection menu and System Caller Names.

1.2.3 Subscriber Use

System users are called subscribers. Subscribers are assigned personal mailboxes which they can customize in the following ways:

• Setting their password

• Recording their names

• Recording personal greetings

• Setting covering extensions

• Setting Personal Custom Service

• Recording questions for an interview mailbox

• Setting the message reception mode

• Setting incomplete call handling status

• Setting call transfer status

• Entering Personal Group Distribution Lists

• Setting the message waiting lamp

• Setting notification by calling

20 Installation Manual

1.3 SYSTEM BASICS

Panasonic

1.3.1 General

Initial Configuration and Expansion Capabilities

• The KX-TVS125 is initially configured with 4 ports and approximately 32 h of storage, and can be expanded to support 6 ports.

• The KX-TVS225 is initially configured with 4 ports and approximately 64 h of storage, and can be expanded to support 12 ports.

• The KX-TVS325 is initially configured with 4 ports and approximately 128 h of storage, and can be expanded to support 24 ports.

1.3.2 System Components

Main Cabinet—All Models

1.3 SYSTEM BASICS

RS-232C Connector

Power Indicator

Note

EIA port is at SELV.

Ground Terminal

Fuse and fuse rating

AC Inlet

Power Switch

Installation Manual 21

1.3 SYSTEM BASICS

Inside View of the Main Cabinet—KX-TVS125

Grounding Strap

Slot for an optional KX-TVS102 card

Power Indicator

SLOT 3

SLOT 2

SLOT 1

POWER

Note

Ports 1-6 are at TNV.

Inside View of the Main Cabinet—KX-TVS225

SLOT 3

SLOT 2

SLOT 1

Factory-installed KX-TVS204 card

Rotary Switch

3.5" Hard Disk Drive

Ferrite Core

Grounding Strap

Slots For Optional Port Cards

Rotary Switch

3.5 "Hard Disk Drive

Power Indicator

Note

Ports 1-12 are at TNV.

22 Installation Manual

Ferrite Core

POWER

Inside View of the Main Cabinet—KX-TVS325

1.3 SYSTEM BASICS

Internal Modem Card

Grounding Strap

DIP Switch

Power Indicator

Note

Ports 1-24 are at TNV.

System Components

SLOT 6MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1

Slots For Optional Port Cards

Factory-installed KX-TVS204 card

3.5" Hard Disk Drive

Ferrite Cores

Cable Clip

Power Indicator

Indicates the system status: when flashing, the system is off-line (not ready to receive calls).

RS-232C Connector

Connects an ASCII or VT terminal to the VPS that is necessary to program the system.

Ground Terminal

Must be connected to a ground source with less than 1 resistance.

Fuse

Protects the system from power line surges and should only be replaced with the same type. Please see the fuse socket on the cabinet for the value of the fuse.

AC Inlet

Connects the power cable to an AC outlet dedicated to the VPS.

Power Switch

Starts the system and begins the self-test.

SAFETY PRECAUTION: When making any connections or removing the cover, be sure the power switch is switched off.

Internal Modem Card—KX-TVS325

Modem card for remote administration.

Installation Manual 23

1.3 SYSTEM BASICS

MODE (DIP Switch)—KX-TVS325

By setting one of the following positions and executing power down and up, you can achieve a desired result:

Table 1-1

Position Additional Function

1•

0 Normal setting. (All switches in 0 position.)

4 Reserved.

2•

3•

4•

1•

Initializes RS-232C parameters.

2•

3•

RS-232C default parameters: 9,600, N, 8, 1

4•

1•

Auto Configuration is automatically executed and

2•

3•

all ports are set for Automated Attendant service.

4•

1•

Auto Configuration is automatically executed and

2•

3•

4•

all ports are set for Voice Mail service.

1•

Initializes the VPS. Clears all voice data (except

2•

3•

User 1 and User 2 prompts) and returns all system

4•

parameters to the default setting.

1•

6 Test Mode (Hard Disk Drive Read/Write Test)

2•

3•

4•

7 Reserved.

1•

Initializes the VPS. Clears all voice data and

2•

3•

returns all system parameters to the default

4•

setting.

CAUTION

User 1 and User 2 Prompts will be erased!

9-11 Reserved.

1•

12 All service prompts are set to System Prompts.

13 All service prompts are set to User 1 Prompts.

14 All service prompts are set to User 2 Prompts.

15 Reserved.

* For Panasonic KX-T series telephone systems with DPT Integration. To change the position, use a pointed object, such as a pen, etc.

2•

3•

4•

1•

2•

3•

4•

1•

2•

3•

4•

24 Installation Manual

MODE (Rotary Switch)—KX-TVS125 and KX-TVS225

By setting one of the following positions and executing power down and up, you can achieve a desired result:

Table 1-2

Position Additional Function

0 Normal setting.

1 Initializes RS-232C parameters.

RS-232 default parameters: 9,600, N, 8, 1

2* Auto Configuration is automatically completed and

all ports are set for Automated Attendant service.

3* Auto Configuration is automatically completed and

all ports are set for Voice Mail service.

4 Reserved

5 Initializes the VPS. Clears all voice data (except

User 1 and User 2 prompts) and returns all system parameters to the default setting.

1.3 SYSTEM BASICS

6 Test Mode (Hard Disk Drive Read/Write Test)

7 Reserved

8 Initializes the VPS. Clears all voice data and

returns all system parameters to the default setting.

CAUTION

User 1 and User 2 Prompts will be erased!

9 Reserved

* For Panasonic KX-T series telephone system with DPT Integration.

When setting the DIP/Rotary Switch to any position (except 0):

1. Disconnect the station wire(s) and wait a few minutes.

2. Turn the power switch off at the VPS.

3. Set the DIP/Rotary Switch.

4. Turn the power switch back on at the VPS.

5. Connect the station wire(s) to the VPS and wait approximately 5 min.

6. Return the DIP/Rotary Switch to position 0.

Grounding Strap

Protects the printed circuit board from static electricity. (Ground) SAFETY PRECAUTION: Discharge any body static by touching the metal bar.

Installation Manual 25

1.3 SYSTEM BASICS

Optional Port Cards

The following types of port cards can be installed in the VPS.

• Four digital port expansion cards (KX-TVS204)

• Two digital/analog port expansion cards (KX-TVS102)

SLOT 2 of the KX-TVS125 is not available for installing the KX-TVS204 card.

KX-TVS102 consists of the following 2 cards:

• Telephone line interface card

• Digital processor (DSP) card

The telephone line interface transmits and receives analog and digital signals to and from the telephone line. The analog input signal is digitized at a sampling rate of 8 kHz to create a 16-bit digital signal.

The DSP has the following features:

• Voice Compression and Decompression

• Touchtone Detection

• Touchtone Generation

• Call Progress Tone Detection

KX-TVS204 consists of a telephone line interface and a DSP. The telephone interface of the KX-TVS204 transmits and receives ONLY digital signals with a Panasonic KX-TD/KX-TDA/ KX-TAW series or KX-TA1232 Digital PBX. The DSP has the same features as the KXTVS102.

Hard Disk Drive

(One/system) Stores the proprietary system program, the system administration table, and the voice prompts; has the recording area for the messages from callers. (The hard disk is controlled by the central micro processor.)

Note

The actual Hard Disk Drive mounted on your VPS may look different from the one shown in the corresponding illustration provided in the beginning of this section.

CPU Board

(One/system) Main processing unit for the system. Comprised of central microprocessor, ROM, dynamic RAM, system controller, DIP Switch (KX-TVS325) or Rotary Switch (KXTVS125 and KX-TVS225), and an RS-232C interface.

26 Installation Manual

1.3.3 Which Phone Systems are Compatible?

We recommend integration with the following Panasonic phone systems:

• Panasonic KX-TD500

• Panasonic KX-TD1232

• Panasonic KX-TA1232

• Panasonic KX-TD816

• Panasonic KX-TDA series

• Panasonic KX-TAW series

• Panasonic KX-TA624

• Panasonic KX-TD308

We cannot guarantee adequate integration of the VPS with other PBX systems or with Key Systems. If the customer does not have a recommended Panasonic PBX system, be sure that the system has the features listed below.

The PBX should have the following features for successful integration:

• Single line (tip/ring) port circuits (Some PBXs need an OPX card to provide this connection.)

• Station to station touchtone signaling

• Message Waiting Notification from an SLT (single-line telephone)

• Screened transfer from an SLT

• Message Waiting Notification on proprietary (multi-line) sets (message waiting lamp

accessed by dialing on/off codes)

If the PBX does not have these features, VPS operation will be limited.

See 3.1.4 PBX Requirements for Integration. You will find the following information about each feature listed:

• Description

• Limitations of the system without the feature

• Tests to determine whether the PBX has the feature

1.3 SYSTEM BASICS

VOICE MAIL

The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends callers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter the mailbox number when connected to Voice Mail.

Touchtone Integration enables the VPS to recognize the current state of the call and improve its call handling performance. When enabled, the PBX informs the VPS of the status of the call (busy, answered, ringing, etc.) by sending a code with touchtones before sending the normal call progress tones. For example, when a caller hangs up before making a selection, the PBX sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up. Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.

DPT Integration is available when the VPS is connected to a Panasonic KX-TD/KX-TDA/KXTAW series or KX-TA1232 PBX (depending on the software version). This DPT Integration provides the VPS with more information than Touchtone Integration. This information enables the system to identify the extension number of the caller, know where from and why the call is

Installation Manual 27

1.3 SYSTEM BASICS

forwarded, and recognize what the caller wants to do. Some features are available only with DPT Integration (Remote Call Forwarding Set, Live Call Screening, Two-Way Recording, TwoWay Transfer, One-Touch Two-Way Transfer (available only with KX-TDA/KX-TAW series), Direct Mailbox Access, Intercom Paging, Auto Configuration, Caller Name Announcement [system/personal], Caller ID Call Routing, DID Call Routing, Personal Greeting for Caller ID, Time Synchronization with PBX, Toll Saver).

1.3.4 Installer Equipment and Software Requirements

The installer must have a personal computer or data terminal equipped with terminal emulation software. We suggest that you use something like HyperTerminal by HILGRAEVE. Use the personal computer to program the VPS. Terminal emulation software enables the keyboard to be used as a data entry device.

While both the personal computer and data terminal are working, the personal computer allows screens to be saved in a file throughout the process. It is often helpful to retrieve these files later if technical support is needed.

1.3.5 Specifications

Table 1-3

Compression Rate: 32 Kbps

Ports (maximum): • KX-TVS125: 6 ports

• KX-TVS225: 12 ports

• KX-TVS325: 24 ports

Voice Storage (approximate): • KX-TVS125: 32 h

• KX-TVS225: 64 h

• KX-TVS325: 128 h

Custom Services: 100

Message Retention: 1 to 30 days or unlimited

Number of Mailboxes: • KX-TVS125: 62 Subscriber and 2 Manager

Mailboxes

• KX-TVS225 and KX-TVS325: 1022 Subscriber and 2 Manager Mailboxes

Number of Messages per Mailbox: 100 maximum (programmable)

Internal Modem (KX-TVS325 only): Maximum data transfer rate at 33600 bps.

28 Installation Manual

1.3.6 Hardware

Table 1-4

KX-TVS125 KX-TVS225 KX-TVS325

1.3 SYSTEM BASICS

• One Hard Disk Drive

• One Port Card (KX-

TVS204)

• One Optional Port Card Slot for KX-TVS102 Card

• One RS-232C Connector

• One Rotary Switch

• One Hard Disk Drive

• One Port Card (KX-

TVS204)

• Two Optional Port Card Slots for KX-TVS102 and/or KX-TVS204 Cards

• One RS-232C Connector

• One Rotary Switch

1.3.7 Expansion Capabilities

Expansion requires additional port card(s): KX-TVS102 or KX-TVS204.

• The KX-TVS102 card has 2 digital/analog ports, and the ports are increased in increments of 2.

• The KX-TVS204 card has 4 digital ports, and the ports are increased in increments of 4.

Both the KX-TVS102 and the KX-TVS204 card can be installed in all models. (But SLOT 2 of the KX-TVS125 is not available for installing the KX-TVS204 card.)

• One Hard Disk Drive

• One Port Card (KX-

TVS204)

• One Internal Modem Card

• Five Optional Port Card Slots for KX-TVS102 and/or KX-TVS204 Cards

• One RS-232C Connector

• One DIP Switch (4-bit)

1.3.8 Internal Modem Card (KX-TVS325 only)

An internal modem card is installed in the KX-TVS325 prior to factory shipment. This card is necessary for programming and maintenance from remote locations.

The maximum data transfer rate of the internal modem is 33600 bps.

Installation Manual 29

1.3 SYSTEM BASICS

1.3.9 Recommendations for System Configuration

General guideline: a ratio of 6/1 (for every 6 lines, 1 port). There are 2 questions to ask when considering how many ports are desirable:

• Are the ports answering all incoming calls or just forwarded/transferred calls?

• If they are answering incoming calls, how busy are the lines?

The guideline above (6/1) usually works well with moderate traffic. However, this may have to be modified for heavy traffic. Recommendations are outlined in the following charts.

Notes

• The KX-TVS125 can support a maximum of 6 ports.

• The KX-TVS225 can support a maximum of 12 ports.

• The KX-TVS325 can support a maximum of 24 ports.

PBX VPS

CO Lines Port

1-6 1

7-12 2 13-18 3 19-24 4 25-30 5 31-36 6 37-42 7 43-48 8 49-54 9 55-60 10 61-66 11 67-72 12 73-78 13 79-84 14 85-90 15 91-96 16

97-102 17 103-108 18 109-114 19 115-120 20 121-126 21 127-132 22 133-138 23 139-144 24

30 Installation Manual

1.3 SYSTEM BASICS

One port may not support an Automated Attendant configuration with 5 CO lines. The preceding recommendations for Automated Attendant ports may have to be modified for heavy traffic.

VPSPBX

CO Lines Port

1-4 1 5-8 2

9-12 3 13-16 4 17-20 5 21-24 6 25-28 7 29-32 8 33-36 9 37-40 10 41-44 11 45-48 12 49-52 13

53-56 14 57-60 15 61-64 16

65-68 17 69-72 18 73-76 19 77-80 20 81-84 21 85-88 22 89-92 23 93-96 24

Installation Manual 31

1.4 VOICE MAIL INTEGRATION

1.4.1 General

DPT Integration

To the Panasonic KX-T series PBX that uses DPT Integration, the VPS ports look like digital extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of a digital set. Another advantage of DPT Integration is that the 2B+D communication provides 2 VPS ports for each Digital Station port. Communication between the VPS and the PBX through DPT Integration requires the proper software level in the PBX and 4-wire connections for each port. To communicate between the VPS and the PBX through DPT Integration, the PBX and VPS must be programmed to work together. DPT Integration is available when the VPS is connected to a KX-TD/KX-TDA/KX-TAW series or KX-TA1232 PBX with the proper software level.

Note

To use DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest numbered jack assigned as a Voice Mail Port Assignment in the PBX. See the DPT connection example(s) for your VPS model in the following section,

1.4.2 Connection Examples—KX-TVS125,

1.4.3 Connection Examples—KX-TVS225, or

1.4.4 Connection Examples—KX-TVS325. Connect the other jacks to the VPS in the order of Voice Mail Port Assignment in the PBX.

Inband/None Integration

To the PBX, the VPS looks like SLT sets through standard single-line (tip/ring) telephone interfaces.

32 Installation Manual

1.4.2 Connection Examples—KX-TVS125

DPT Integration

For example, when you mount 1 KX-TVS204 card and 1 KX-TVS102 card, you can use 6 VPS ports in total by connecting 3 jacks of the KX-TD/KX-TDA/KX-TAW series or KX-TA1232 PBX to 3 jacks of the KX-TVS125.

Notes

• The KX-TA1232 supports a maximum of 4 jacks as VPS ports.

• SLOT 2 of the KX-TVS125 is not available for installing the KX-TVS204 card.

Connection Example (KX-TVS204 1, KX-TVS102 1, DPT Integration Mode)

1.4 VOICE MAIL INTEGRATION

PBX (KX-TD1232)

Jack 3

Jack 2

Jack 1

Assigned as DPT VPS ports

SLOT 1

KX-TVS125

SLOT 2

Port 5 Port 6

SLOT 1

Port 1 Port 2

SLOT 3

SLOT 2

SLOT 1

Telephone Line

Modular Jacks

Jack 4Jack 3

Jack 1

The lowest numbered jack on the slot.

Jack 2

Port 3 Port 4

Connect the odd-numbered jack on the KX-TVS102 card to your PBX (see the diagram above). The VPS will support 2 ports for the KX-TVS102 card, with only one jack connected.

Note

Do not connect the even-numbered jacks on the KX-TVS102 card.

Installation Manual 33

1.4 VOICE MAIL INTEGRATION

Inband/None Integration

Connection Example (KX-TVS102 2, Inband/None Integration Mode)

PBX (KX-TD1232)

Jack 4

Jack 3

Jack 2

Jack 1

SLOT 1

KX-TVS125

SLOT 2

SLOT 1

SLOT 3

SLOT 2

SLOT 1

Telephone Line

Modular Jacks

Jack 3

Port 3

Jack 1

Port 1

Jack 4

Port 4

Jack 2

Port 2

The lowest numbered jack on the slot.

Connect both jacks on each KX-TVS102 card to your PBX (see the diagram above). The VPS will support 2 ports for each KX-TVS102 card, with both jacks connected.

34 Installation Manual

1.4.3 Connection Examples—KX-TVS225

DPT Integration

For example, when you mount 3 KX-TVS204 cards, you can use 12 VPS ports in total by connecting 6 jacks of the KX-TD/KX-TDA/KX-TAW series or KX-TA1232 PBX to 6 jacks of the KX-TVS225.

Note

The KX-TA1232 supports a maximum of 4 jacks as VPS ports.

Connection Example (KX-TVS204 3)

1.4 VOICE MAIL INTEGRATION

PBX (KX-TD1232)

Jack 6

Jack 5

Jack 4

Jack 3

Jack 2

Jack 1

Assigned as DPT VPS ports

SLOT 1

SLOT 3

SLOT 2

SLOT 1

KX-TVS225

Jack 5

Port 9 Port 10

Jack 3

Port 5 Port 6

Jack 1

Port 1 Port 2

SLOT 3

SLOT 2

SLOT 1

Jack 6

Port 11 Port 12

Jack 4

Port 7 Port 8

Jack 2

Port 3 Port 4

Telephone Line

Modular Jacks

The lowest numbered jack on the slot.

Installation Manual 35

1.4 VOICE MAIL INTEGRATION

Connection Example (KX-TVS102 3, DPT Integration Mode)

PBX (KX-TD1232)

Jack 3

Jack 2

Jack 1

Assigned as DPT VPS ports

SLOT 1

SLOT 3

SLOT 2

SLOT 1

KX-TVS225

Port 9 Port 10

Jack 3

Port 5 Port 6

Jack 1

Port 1 Port 2

SLOT 3

SLOT 2

SLOT 1

Jack 6Jack 5

Jack 4

Jack 2

Telephone Line

Modular Jacks

The lowest numbered jack on the slot.

Connect the odd-numbered jack on each KX-TVS102 card to your PBX (see the diagram above). The VPS will support 2 ports for each KX-TVS102 card, with only one jack connected.

Note

Do not connect the even-numbered jacks on the KX-TVS102 card.

36 Installation Manual

Inband/None Integration

Connection Example (KX-TVS102 3, Inband/None Integration Mode)

1.4 VOICE MAIL INTEGRATION

PBX (KX-TD1232)

Jack 6

Jack 5

Jack 4

Jack 3

Jack 2

Jack 1

SLOT 1

SLOT 3

SLOT 2

SLOT 1

KX-TVS225

Jack 5

Port 9

Jack 3

Port 5

Jack 1

Port 1

SLOT 3

SLOT 2

SLOT 1

Jack 6

Port 10

Jack 4

Port 6

Jack 2

Port 2

Telephone Line

Modular Jacks

The lowest numbered jack on the slot.

Connect both jacks on each KX-TVS102 card to your PBX (see the diagram above). The VPS will support 2 ports for each KX-TVS102 card, with both jacks connected.

1.4.4 Connection Examples—KX-TVS325

DPT Integration

For example, when you mount 6 KX-TVS204 cards, you can use 24 VPS ports in total by connecting 12 jacks of the KX-TD/KX-TDA/KX-TAW series or KX-TA1232 PBX to 12 jacks of the VPS.

Note

The KX-TA1232 supports a maximum of 4 jacks as VPS ports.

Installation Manual 37

1.4 VOICE MAIL INTEGRATION

Connection Example (KX-TVS204 6)

PBX (KX-TD500)

VPS Card 2

Jack 4

Jack 3

Jack 2

Jack 1

VPS Card 1

Jack 8

Jack 7

Jack 6

Jack 5

Jack 4

Jack 3

VPS

Jack 12

Port 23 Port 24

Jack 10

Port 19 Port 20

Jack 8

Port 15 Port 16

Jack 6

Port 11 Port 12

Jack 4

Port 7 Port 8

SLOT 6

Jack 11

Port 21 Port 22

SLOT 5

Jack 9

Port 17 Port 18

SLOT 4

Jack 7

Port 13 Port 14

Jack 5

Port 9 Port 10

SLOT 2

Jack 3

Port 5 Port 6

Jack 2

Jack 1

Assigned as DPT VPS ports

Telephone Line

Modular Jacks

Jack 2

Port 3 Port 4

The lowest numbered jack on the slot.

Jack 1

Port 1 Port 2

SLOT 1SLOT 3

SLOT 6MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1

SLOT 1

38 Installation Manual

1.4 VOICE MAIL INTEGRATION

Connection Example (KX-TVS102 6, DPT Integration Mode)

PBX (KX-TD500)

VPS Card 1

Jack 6

Jack 5

Jack 4

Jack 3

Jack 2

Jack 1

Assigned as DPT VPS ports

VPS

Jack 12 Jack 11

Port 21 Port 22

Jack 10 Jack 9

Port 17 Port 18

Jack 8 Jack 7

Port 13 Port 14

Jack 6 Jack 5

Port 9 Port 10

SLOT 2 SLOT 1SLOT 3SLOT 4SLOT 5SLOT 6

Jack 4 Jack 3

Port 5 Port 6

Jack 2 Jack 1

Port 1 Port 2

SLOT 6MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1

SLOT 1

Telephone Line

Modular Jacks

The lowest numbered jack on the slot.

Connect the odd-numbered jack on each KX-TVS102 card to your PBX (see the diagram above). The VPS will support 2 ports for each KX-TVS102 card, with only one jack connected.

Note

Do not connect the even-numbered jacks on the KX-TVS102 card.

Installation Manual 39

1.4 VOICE MAIL INTEGRATION

Inband/None Integration

Connection Example (KX-TVS102 6, Inband/None Integration Mode)

PBX VPS

Jack 12

Jack 11

Jack 10

Jack 9

Jack 8

Jack 7

Jack 6

Jack 5

Jack 4

Jack 3

Jack 2

Jack 1

Jack 12

Port 22

Jack 10

Port 18

Jack 8

Port 14

Jack 6

Port 10

Jack 4

Port 6

Jack 2

Port 2

Jack 11

Port 21

Jack 9

Port 17

Jack 7

Port 13

Jack 5

Port 9

SLOT 2 SLOT 1SLOT 3SLOT 4SLOT 5SLOT 6

Jack 3

Port 5

Jack 1

Port 1

Connect both jacks on each KX-TVS102 card to your PBX (see the diagram above). The VPS will support 2 ports for each KX-TVS102 card, with both jacks connected.

40 Installation Manual

Telephone Line

Modular Jacks

SLOT 6MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1

SLOT 1

The lowest numbered jack on the slot.

Section 2

INSTALLATION

Installation Manual 41

2.1 SAFETY PRECAUTIONS

Please read the following precautions before installing the VPS.

2.1.1 Installation

The VPS needs to be mounted on a wall. Improper placement of the system may result in malfunction, noise, or discoloration. Avoid installing the VPS in the following places:

• in direct sunlight; in hot, cold, or humid places

• in new areas where there are thermal springs, etc. (where sulfuric gas may damage

the equipment or contacts).

• where shocks or vibrations are frequent or strong.

• in dusty places or places where water or oil may come in contact with the unit.

• near high frequency generating devices such as sewing machines, elevators or

electric welders.

• on or near computers, telexes, or other office equipment; near microwave ovens or

air conditioners. (Ideally, the VPS should not be in the room with these items and should be at least 1.8 m {6 feet} away from televisions.)

Do not obstruct the areas around the PBX and the VPS. Both require space above for cooling and space on the sides for maintenance and inspection.

42 Installation Manual

2.1.2 Wiring

• To assure good quality telephone connection, it is recommended new and modifications

to existing installation of customer premise wiring shall use solid twisted pair copper conductors with minimum 24 gauge that comply with the electrical specifications for Category 3 wiring as detailed in ANSI/EIA/TIA-570A Building Wiring Standards.

• Do not wire the telephone cable parallel to an AC power source, computer, etc. If cables

are run near those wires, shield them with metal tubing or use shielded cables and ground the shields.

• Use protectors if running cables on the floor. Avoid running cables under carpets.

• Avoid sharing a 120 V AC power supply for computers, telexes, and other office

equipment with the VPS. Induction noise from such equipment may interrupt the VPS operation.

When making any connections or removing the cover, be sure the power switch is turned off.

When installing telephone wiring, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed

• Never touch uninsulated telephone wires or terminals unless the telephone line has

• Use caution when installing or modifying telephone lines.

2.1 SAFETY PRECAUTIONS

for wet locations.

been disconnected at the network interface.

Note

If you live in an area that can have frequent power failures, we strongly recommend that you purchase a suitable UPS (uninterruptible power supply) for your VPS (and PBX if needed). The power rating of your VPS may be found in the specifications.

Installation Manual 43

2.1 SAFETY PRECAUTIONS

2.1.3 Environmental Requirements

The hard disk is sensitive to cold, heat, dryness, humidity, shock, vibration, and magnetic fields. Please observe the conditions specified below.

Table 2-1 Hard Disk Drive Usage Environment

Operating Temperature: 5 °C to 40 °C {41 °F to 104 °F}

Operating Humidity: See Graph 1 below.

Shock: Under 5 G

Vibration: 5 Hz to 22 Hz : 0.0042 cm {0.020 inch} displacement; double

amplitude, 1 octave per minute.

23 Hz to 350 Hz : Under 0.5 G

Magnetic Field: DC : 0.6 mT

to 700 kHz : 0.7 µT 700 kHz to 1.5 MHz : 3 µT

Graph 1: Allowable Relative Humidity vs. Temperature

Relative Humidity (%)

100

Operating Area

5515 35 45255

131

Temperature

(˚C) (˚F)59 95 1137741

44 Installation Manual

2.2 UNPACKING

Unpack the box and check the items below.

Table 2-2

Main Unit 1

AC Cord 1

Screws (Wall Mounting) 3

Anchor Plugs (Wall Mounting) 3

2.2 UNPACKING

Installation Manual 45

2.3 MOUNTING THE VPS ON THE WALL

The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.

To Mount on a Wooden Wall:

Place the template (included) on the wall to mark the 3 screw positions.

Template

Install the 3 screws (included accessories) into the wall.

Drive the screw to this position.

Hook the unit on the screw heads.

Wooden Wall

46 Installation Manual

To Mount on a Concrete or Mortar Wall:

Place the template on the wall to mark the 3 screw positions.

Template

Drill 3 holes and drive the anchor plugs (included) with a hammer, flush with the wall.

2.3 MOUNTING THE VPS ON THE WALL

To the wall surface

Anchor Plug

29 mm (1-1/8 inch)

Install the 3 screws into the anchor plugs.

Drive the screw to this position.

Hook the unit on the screw heads.

Concrete or Mortar Wall

6.4 mm (1/4 inch)

Installation Manual 47

2.4 FRAME GROUND CONNECTION

Panasonic

2.4 FRAME GROUND CONNECTION

IMPORTANT!!!

Connect the frame of the main unit to the ground.

Loosen the screw.

Insert the grounding wire.

Tighten the screw.

Connect the grounding wire to the ground.

In most of the continental United States, the ground provided by the "Third wire ground" at the commercial power outlet will be satisfactory. However, in a small percentage this ground may be installed incorrectly. Therefore, the following test procedure should be performed.

Test Procedure

Obtain a suitable voltmeter and set it for a possible reading of up to 250 V AC.

Connect the meter probes between the 2 main AC voltage points on the wall outlet. The reading obtained should be 108 V AC-132 V AC.

Move one of the meter probes to the third prong terminal (GND). Either the same reading or a reading of 0 V should be obtained.

If a reading of 0 V at 1 terminal and a reading of 108 V AC-132 V AC at the other terminal is not obtained, the outlet is not properly grounded. This condition should be corrected by a qualified electrician (per article 250 of the National Electrical Code).

If a reading of 0 V at 1 terminal and a reading of 108 V AC-132 V AC at the other terminal is obtained, then set the meter to the "OHMS/RX1" scale, place 1 probe at the GND Terminal and the other probe at the terminal which gave a reading of 0 V. A reading of

less than 1 should be obtained. If the reading is not obtained, the outlet is not adequately grounded. See a qualified electrician.

To ground

48 Installation Manual

2.5 INSTALLATION STEPS

The following is an overview of the standard installation process using DPT Integration. When necessary, other sections in this manual have been referenced for more detailed descriptions or instructions.

Obtain a list of current users, their extension numbers, their departments, and the type of systems they use (mailbox, no mailbox, beeper, car phone, etc.).

Assess your customers' needs before setting up the system. You will save yourself time later by giving customers what they need up front. Ask the office manager how the VPS will be used. Give examples. Recommend that your customer use a word processor to log the greetings. You will find these files much more easily than the worksheet pages if you need to make changes down the road.

Connect the power cord to the VPS, then turn power switch on.

CAUTION

The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible.

2.5 INSTALLATION STEPS

If necessary, install optional port expansion cards (see 2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204).

Standard Initialization (For DPT Integration Connection)

Program the ports of the PBX for voice processing (see Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX).

Program the KX-TD500, the KX-TD1232, the KX-TA1232, the KX-TD816, the KX-TD308, the KX-TDA series, or the KX-TAW series for Voice Mail integration.

• KX-TD500, KX-TD816, KX-TD1232, KX-TA1232, KX-TD308, KX-TDA series, KX-TAW series

Program may be performed on-site or at the office.

All memory is stored and will be retained when the unit is powered up as long as the DIP/Rotary Switch has been reset to position [0] prior to turning the unit off.

Turn the power switch off at the VPS.

Plug station wire(s) from the PBX into VPS (see 2.7 CONNECTIONS).

Connect the personal computer to the VPS with a Null Modem Cable (see 2.8.2 Connecting the RS-232C Cable).

Set the DIP/Rotary Switch to position 5.

Turn the power switch back on at the VPS.

Wait until the "warning" appears on the screen.

Set the DIP/Rotary Switch back to position 0.

Installation Manual 49

2.5 INSTALLATION STEPS

CAUTION

If the DIP/Rotary Switch is not reset to position 0 after initialization, all programming will be lost when the voice processor loses power!

Perform Quick Setup (see Section 5 CUSTOMIZING THE SYSTEM).

Check Quick Setup:

• The Power Indicator on the Voice Processor should be solid.

• The screen output should be: [On Line].

If you do not see the "On Line" message, check the following:

• The line cord to the Voice Processor has 4 conductors.

• The programming on the KX-TD816, KX-TD1232, KX-TA1232 or KX-TD308 is

• The programming on the KX-TD500 is correctly set in the "1-4 VPS (DPT) Port

• The programming on the KX-TDA/KX-TAW series is correctly set in the

correctly set in System Program [117].

Assignment" screen.

"3.Groups-7.VM(DPT) Group-2.Unit Setting" and "1.Configuration-8.Extension Port" screens.

Set up Class of Service (COS) for each user. Customize voice prompts if necessary (see Appendix B SYSTEM ADMINISTRATOR’S GUIDE).

Perform Administrative Program through a personal computer (see Appendix B SYSTEM ADMINISTRATOR’S GUIDE).

CAUTION

Do not turn the power off while the VPS is activated so as not to cause malfunction.To turn the power off after installing the VPS, unplug the power cord from the VPS a few minutes after disconnecting station wire(s).

50 Installation Manual

2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204

2.6.1 General

Port Expansion Cards

• The KX-TVS102 card can be installed in the KX-TVS125, KX-TVS225, and KX-TVS325. One KX-TVS102 card can support 2 VPS ports, under either Inband or DPT Integration.

• The KX-TVS204 card can be installed in the KX-TVS125, KX-TVS225, and KX-TVS325 (but SLOT 2 of the KX-TVS125 is not available for installing the KX-TVS204 card). One KX-TVS204 card can support 4 VPS ports, under DPT Integration.

Expansion Capabilities of the VPS

• The KX-TVS125 can handle up to 6 ports simultaneously when 1 KX-TVS204 port card and 1 KX-TVS102 port card are installed.

• The KX-TVS225 can handle up to 12 ports simultaneously when 3 KX-TVS204 port cards are installed.

• The KX-TVS325 can handle up to 24 ports simultaneously when 6 KX-TVS204 port cards are installed.

The KX-TVS125, KX-TVS225, and KX-TVS325 have one port expansion card (KX-TVS204) installed prior to factory shipment.

CAUTION

Before installing an optional port card, it is very important that the power to the unit be turned off. Before beginning the actual installation and touching the card or any circuitry within the unit, discharge any static electricity from your body by touching the grounding strap. This is a critical step that must be performed to protect the printed circuit board and any other electronic components from static electricity. Refer to the manual accompanying the optional card concerning the precautions that must be taken and the steps for completing the installation.

Installation Manual 51

2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204

Panasonic

2.6.2 Installing the KX-TVS102 or KX-TVS204 Port Card

Remove the adhesive tape from the card.

KX-TVS102 Card KX-TVS204 Card

(KX-TVS102 only) Loosen, remove and discard the screw under the tape with a screwdriver.

Loosen two screws on the right side of the main unit, then open the front cover in the

direction of arrow .

All Models

52 Installation Manual

2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204

Loosen the screw on the grounding strap, then remove the strap from the unit.

T 3

SLO

T 2

SLO

T 1

SLO

KX-TVS125

Insert the optional port card into SLOT 2 using the guide rails.

KX-TVS102 Card

SLOT 3

SLOT 2

SLOT 1

T 3

SLO

T 2

SLO

T 1

SLO

KX-TVS225

SLOT 3

SLOT 2

SLOT 1

KX-TVS325

Guide Rail

Guide Rails

KX-TVS125

Guide Rails

KX-TVS225

KX-TVS325

Note: Remove the factory-installed KX-TVS204 card from SLOT1 for lnband integration.

KX-TVS204 Card

Guide Rails

KX-TVS225

KX-TVS325

Note: SLOT 2 of the KX-TVS125 is not available for installing the KX-TVS204 card.

Guide Rail

Installation Manual 53

2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204

Press the latches at both ends of the card firmly, then fix the grounding strap to the unit with a screwdriver.

KX-TVS102 Card

Press

Latch

Card

Latches

KX-TVS125

KX-TVS204 Card

Press

Latch

Card

Latches

SLOT 3

SLOT 2

SLOT 1

Latches

KX-TVS225

Latches

KX-TVS325

Latches

KX-TVS225

54 Installation Manual

KX-TVS325

2.7 CONNECTIONS

2.7.1 Connecting to the PBX

One jack of the VPS can be connected to 1 jack of the PBX. Use a 4-conductor cable for connection with KX-T systems that use DPT Integration. Use a 2-conductor (T and R) cable for connection to all other PBXs.

4-Conductor Cable

Modular Connection

B: BLACK R: RED G: GREEN Y: YELLOW

Outer Pins

Inner Pins

2.7 CONNECTIONS

RJ-11

Terminal wire

RJ-11

T4 R3 H2

2.7.2 Opening the Ferrite Core and Cable Clip

Ferrite Core

Insert your finger into the opening of either one of the two ferrite cores and open it as shown below:

Notes

The illustration above is for the KX-TVS325 as an example; please refer to it for the KXTVS125 and KX-TVS225.

• The KX-TVS125 and KX-TVS225 are equipped with only one ferrite core.

• The ferrite core for the KX-TVS125 and KX-TVS225 has the lock on the right side.

Installation Manual 55

2.7 CONNECTIONS

Cable Clip (KX-TVS325 only)

Lift the right end of the cable clip with your finger as shown below:

Connect a 4-conductor cable or 2-conductor cable to the VPS and run the cable through the ferrite core and under the cable clip (see the following sections). Close the ferrite core and the cable clip.

2.7.3 Modular Plug Connection

Insert the modular plug of the telephone cord into the modular jack on the port card. Guide the telephone cord through a ferrite core and under the cable clip. Close the ferrite core and the cable clip.

Telephone Line Modular Jacks

SLOT 3

SLOT 2

SLOT 1

POWER

KX-TVS125 KX-TVS225 KX-TVS325

2.7.4 Port Cards

There are 2 types of port expansion cards (see 2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204).

• Four Digital ports expansion card (KX-TVS204)

• Two Digital/Analog ports expansion card (KX-TVS102)

SLOT 6MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1

SLOT 3

SLOT 2

SLOT 1

POWER

One KX-TVS204 card (2 jacks) can support 4 VPS ports using the DPT Integration mode. The KX-TVS204 card does not function with any other integration mode (Inband Integration, None).

56 Installation Manual

Note

The KX-TVS204 card can not be installed in SLOT 2 of the KX-TVS125.

One KX-TVS102 (2 jacks) can support 2 VPS ports under either Inband or DPT Integration.

Table 2-3 The Number of Ports VPS Cards Can Support

Card Type Integration Mode

DPT Inband/None

KX-TVS204 4 Not available

KX-TVS102 22

Note

Only 1 integration mode among DPT, Inband and None can be used at a time.

Expansion Capabilities for the KX-TVS125

One KX-TVS204 card is installed in SLOT 1 of the KX-TVS125 prior to factory shipment. You can install an additional KX-TVS102 card in SLOT 2 for expansion. (Only the KX-TVS102 can be installed in SLOT 2 of the KX-TVS125.) The KX-TVS125 can support a maximum of 6 VPS ports.

When installing, ensure that the proper number of VPS ports have been set up and correspond to the port parameters established by the System Administrator.

2.7 CONNECTIONS

See Table 2-4 Card Configuration Examples (DPT Integration)—KX-TVS125 for card configuration examples, and the available number of ports in each case.

Table 2-4 Card Configuration Examples (DPT Integration)—KX-TVS125

Example No. SLOT 2

(Port 5, 6)

1 TVS102

(Port 5, 6)

2 TVS102

SLOT 1

(Port 1-4)

TVS102

(Port 1, 2)

Total Number of

Ports

(Port 1, 2)

3 TVS102

(Port 5, 6)

4 TVS204

TVS204

(Port 1-4)

Installation Manual 57

2.7 CONNECTIONS

Expansion Capabilities for the KX-TVS225 and KX-TVS325

There are 3 SLOTs available in the KX-TVS225, and 6 SLOTs available in the KX-TVS325. Four VPS ports are assigned to each SLOT. The KX-TVS225 can support a maximum of 12 VPS ports; the KX-TVS325, 24.

When using a KX-TVS102 card, only the first 2 ports of the 4 available ports can be used. For example, when you mount the KX-TVS204 in SLOT 1, the VPS supports ports 1-4. When the KX-TVS102 is installed in SLOT 1, the VPS is only able to support ports 1 and 2. When installing, ensure that the proper number of VPS ports have been set up and correspond to the port parameters established by the System Administrator.

See Table 2-5 Card Configuration Examples (DPT Integration)—KX-TVS225 or Table 2-6 Card Configuration Examples (DPT Integration)—KX-TVS325 for card configuration examples, and the available number of ports in each case.

Table 2-5 Card Configuration Examples (DPT Integration)—KX-TVS225

Example No. SLOT 3

(Port 9-12)

1 TVS204

(Port 9-12)

2 TVS102

(Port 9, 10)

3 TVS102

4 TVS102

(Port 9, 10)

SLOT 2

(Port 5-8)

TVS204

(Port 5-8)

TVS102

(Port 5, 6)

TVS102

(Port 5, 6)

SLOT 1

(Port 1-4)

TVS204

(Port 1-4)

TVS102

(Port 1, 2)

TVS204

(Port 1-4)

TVS204

(Port 1-4)

Total Number

Table 2-6 Card Configuration Examples (DPT Integration)—KX-TVS325

Example

No.

1 TVS204

2 TVS102

SLOT 6

(Port 21-24)

(Port 21, 22)

SLOT 5

(Port 17-20)

TVS204

(Port 17-20)

TVS102

(Port 17, 18)

SLOT 4

(Port 13-16)

TVS204

(Port 13-16)

TVS102

(Port 13, 14)

SLOT 3

(Port 9-12)

TVS204

(Port 9-12)

TVS102

(Port 9, 10)

SLOT 2

(Port 5-8)

TVS204

(Port 5-8)

TVS102

(Port 5, 6)

3 TVS102

(Port 5, 6)

of Ports

(Port 1-4)

(Port 1, 2)

(Port 1-4)

SLOT 1

TVS204

TVS102

TVS204

Total

Number of

Ports

4 TVS102

58 Installation Manual

(Port 9, 10)

TVS102

(Port 5, 6)

TVS204

(Port 1-4)

2.7.5 Internal Modem Card (KX-TVS325 only)

The Internal Modem Card allows programming and maintenance of the KX-TVS325 from a remote location.

Insert the telephone line from the Central Office into the modular jack on the internal modem card. Guide the telephone cord through either one of the two ferrite cores and under the cable clip. Close the ferrite core and the cable clip.

KX-TVS325

SLOT 6MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1

Central Office

(Public Exchange)

2.7 CONNECTIONS

Telephone Line

Personal Computer

with Modem

Modular Jack of the Internal Modem Card

Notes

• The internal modem can also be connected to the Central Office via your PBX. This will save you a CO line. However, the actual data transfer rate of the internal modem (maximum 33600 bps) will be subject to the throughput limitations of the PBX.

• If you start the VPS with the internal modem card properly installed, the following message will appear on the screen: "Modem Card Initialization Completed". If "Modem Card Initialization Failed" appears instead, retry after ensuring that the modem card has been properly installed.

Installation Manual 59

2.8 TERMINAL CONNECTION

Panasonic

2.8 TERMINAL CONNECTION

2.8.1 Requirements for Connecting Programming Terminal

The programming terminal must be connected with a serial cable with an RS-232C connector at the RS-232C port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed.

Communication parameters of the VPS have been set to the following values at the factory:

Table 2-7 COMMUNICATION PARAMETERS

Baud Rate: 9600 bps

Word Bit Length: 8 Bits

Parity: None

Stop Bit Length: 1 Bit

2.8.2 Connecting the RS-232C Cable

RECOMMENDED:

Before connecting the cable, switch off the power on both the data terminal and the VPS.

RS-232C Cable

Data Terminal or Printer

Panasonic

Insert the RS-232C cable into the VPS with the connector indicating the same direction.

The cable must be shielded and no longer than 2 m {6.5 feet}.

RS-232C port

60 Installation Manual

2.8 TERMINAL CONNECTION

Standard IBM 25-Pin Connection

Circuit Type

(RS-232C)

AA BA BB

Signal

Name

FG TXD RXD

DTR

Pin No.

1 2 3

Table 2-8 Pin Configuration of the RS-232C

Number

1 2

3 4

TXD

RXD RTS

Signal Name

Frame Ground Transmitted Data

Received Data Request To Send

6 DSR Data Set Ready CC 107

Pin No.

1 3 2

Signal

Name

FG RXD TXD DTR

Circuit Type

(RS-232C)

AA BB BA CD AB CBCTS5 CCDSR6 CFDCD8

Circuit Type

RS-232C CCITT

AA BA

BB CA

101 103

104 105

7 8

DCD

Signal Ground Data Carrier Detect

20 DTR Data Terminal Ready CD 108.2

2.8.3 RS-232C Signals

Frame Ground (FG)

Connects an external ground to the unit frame, usually the ground pin of the AC power cord.

Transmitted Data (TXD)—output

Conveys signals from the unit to the terminal/printer. A "mark" condition is held unless data or BREAK signals are being transmitted.

Received Data (RXD)—input

Conveys signals from the terminal/printer to the unit.

Request To Send (RTS)—output

This lead is held on whenever DSR is on.

Signal Ground (SG)

Connects to the DC ground of the unit for all interface signals.

Data Terminal Ready (DTR)—output

This signal line is turned on by the unit to indicate that it is RS-232C on-line. Circuit DTR ON does not indicate that communication has been established with the terminal/printer. It is switched off when the unit is RS-232C off-line.

AB CF

102 109

Installation Manual 61

2.8 TERMINAL CONNECTION

62 Installation Manual

Section 3

INTEGRATING THE VPS WITH PANASONIC

KX-T PHONE SYSTEMS

Installation Manual 63

3.1 GUIDELINES FOR INTEGRATION

3.1.1 DPT or Inband Signaling?

There are 2 types of integration available on the VPS: Inband Signaling and DPT. The VPS used with any other brand of telephone equipment requires inband equipment.

KX-TD/KX-TDA/KX-TAW series PBXs that can use DPT Integration are:

• KX-TD500 Version Q171AA or higher

• KX-TD308 Version P871F or higher

• KX-TD816 Version P301O or higher

• KX-TD1232 Version P231U or higher

• KX-TDA series Version 1.0 or higher

• KX-TAW series Version 1.0 or higher

Likewise, the KX-TA1232 can also use DPT Integration:

• KX-TA1232 Version P831AA or higher (all versions)

Notes

• To the VPS, the KX-TA1232 looks identical to the KX-TD1232.

• Depending on the model and/or the software version of the connected PBX, you may

not be able to utilize some of the features available only with DPT Integration (see

4.1.1 Why DPT Integration is Important). For more information, call National Parts Center at 1-800-833-9626.

3.1.2 Why Integration is Important

The VPS works well with most PBXs because its connections are made through a standard single-line (tip/ring) telephone interface. However, the VPS operation depends on the capabilities and features provided by the PBX; its performance will vary when connected with different PBX systems. For example, Follow-on (or Called Party) ID is a feature of the PBX. If the PBX does not have this feature, the VPS cannot transfer calls directly to the correct mailbox and play the Busy or No Answer greeting for that mailbox.

3.1.3 How the VPS and the PBX Communicate

To the PBX, the VPS looks like SLT sets. The PBX thinks that the VPS is an SLT, and the VPS mimics all actions a live attendant would carry out from an SLT.

For the VPS and the PBX to communicate, proper signaling is important. Like an attendant, the VPS places calls by going off-hook and dialing numbers. It starts call transfers with a hookswitch flash to put callers on hold and then dials the extension number. By recognizing call progress tones from the PBX, the VPS decides how calls should be handled. Inband Integration allows the PBX to send certain digits (touchtone) to the VPS, allowing it to recognize the status of the extension and take the appropriate action.

64 Installation Manual

Table 3-1 VPS/PBX COMMUNICATION

3.1 GUIDELINES FOR INTEGRATION

PBX to VPS

Call Progress Tones

• ringback

• busy

• reorder

Touchtones

The VPS must also have access to certain PBX features. For example, if the VPS takes a message, one way it can notify the mailbox owner is by dialing the PBX’s Message-WaitingLamp-On code. Once new messages are retrieved, the VPS dials the Message-WaitingLamp-Off code for that same mailbox owner.

VPS to PBX

SLT Signals

• on/off hook

• hookswitch flash

• touchtones

3.1.4 PBX Requirements for Integration

The PBX must have certain capabilities and features to work with the VPS. (Although this section includes tests to help you evaluate the PBX, it may be necessary to refer to the PBX’s documentation for detailed capability and feature descriptions.)

Single Line (Tip/Ring) Port Circuits

The VPS can only be connected to a PBX that supports SLT sets. Some PBXs need an OPX card to provide this connection. However, some OPX cards do not provide all the

capabilities listed in this section.

Following are the minimum current and voltages that the PBX must supply:

Table 3-2

Minimum Loop Current 20 mA

Minimum Line Voltage 7 V DC

Minimum Ringing Voltage 40 V AC

Station to Station Touchtone Signaling

For system users to access VPS services and features, they must be able to send touchtones from their telephones to the VPS port. As a general rule, SLT sets can perform station-tostation touchtone signaling; however, many proprietary telephones cannot. Some PBXs need to be programmed to make proprietary sets use touchtone signaling.

If the PBX does not provide station-to-station touchtone signaling, VPS services and features will be limited.

TEST: Call an SLT extension from the telephone in question. When the call is answered, see if the person receiving the call hears touchtones when numbers are dialed.

Installation Manual 65

3.1 GUIDELINES FOR INTEGRATION

Message Waiting Notification from an SLT

The PBX extensions should light a lamp or receive stutter dial tone when the MessageWaiting-Lamp-On code is dialed by the VPS. The VPS functions best when the extension number of the voice mailbox owner follows the Light-On or Light-Off code. On some PBXs, however, the extension number is dialed first, followed by a hookswitch flash and then the On code. This presents a problem if the extension is answered before the VPS sends the hookswitch flash.

If the PBX does not provide message waiting notification from an SLT, the VPS can only notify mailbox owners by dialing a beeper number or user-assigned extension.

This process slows down VPS performance as it dials the beeper or extension number and waits to confirm notification. The beeper or user-assigned extension notification is meant to be used for necessity, usually for mailbox owners who are often out of the office (e.g., sales people or field representatives). The only other option, without message waiting notification, is for mailbox owners to periodically call the VPS to check for messages.

TEST: See if dialing the On code from an SLT can turn on an extension’s message waiting indicator.

Screened Transfer from an SLT

The PBX must provide a screened transfer from an SLT for the VPS to function properly.

A screened transfer:

Puts the caller on hold, usually with a hookswitch flash.

Dials the extension.

Checks to see if the called subscriber is in, out, or on another line, and whether or not that subscriber accepts the transfer.

Completes the transfer (by going on-hook) or returns to the caller to say that the party is busy or not available. It then gives the caller an opportunity to leave a message.

If the PBX does not provide screened transfer from an SLT, the VPS cannot give callers the option to leave a message in a subscriber’s mailbox.

TEST: Place an outside call from an SLT. See if you can set up a screened transfer to another extension. Next, try the same test with an internal call. (The VPS may have to transfer both types of calls.)

Follow-on ID or Called Party ID

When forwarding or transferring a call to the VPS, a PBX with Follow-on ID sends the mailbox number of the called subscriber to the VPS before connecting the caller. The VPS responds by playing that subscriber’s personal greeting. This operation is sometimes called Call Forward to Mailbox. Without this feature, the VPS cannot immediately play the greeting when the line is busy or there is no answer and allow the caller to leave a message.

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3.2 PBX PARAMETERS AND PORT SETTINGS

3.2.1 General Guidelines and Definitions

Optimal performance of the VPS/PBX system relies on proper VPS programming. There are 3 categories of hardware settings: RS-232C, Port Settings, and PBX Interface Parameters. Entering a number sets some of the parameters, while others use sequence codes.

3.2.2 RS-232C Settings

• Baud Rate (300-38400): Specifies the speed at which the data is transferred in bits-per-

second.

• Word Bit Length (7-8): Defines the number of bits in each byte or character.

• Parity (N, O, E): Specifies the parity used for error detection.

• Stop Bit Length (1-2): Specifies the number of bits used to signify the end of the byte.

• Default: 9600, 8, N, 1

3.2.3 Port Settings

There is no need to change these in a typical installation. Only change these parameters when connecting the VPS to a PBX other than a KX-T series PBX. Each port on the VPS should match the type of signaling the PBX expects. If you need to change these settings, refer to the PBX manual or customer support office to get the correct values for these settings.

• Flash Time—100 ms, 300 ms, 600 ms, 900 ms:

The minimum length of time that the PBX requires to recognize a hookswitch flash. Choose the amount that is equal to or greater than the PBX’s setting.

• CPC Signal (Calling Party Control Signal)—NONE, 6.5 ms, 150 ms, 300 ms, 450 ms, 600 ms:

The length of time allowed for the short break in loop current that is used to indicate that the caller has hung up; usually set to NONE, since most PBXs do not provide this signal to single line ports. If choosing a setting other than NONE, use an amount equal to or less than the PBX or telephone company provided CPC signal.

• Disconnect Time—1 s-8 s:

The length of time that the line is temporarily unavailable after a call has ended.

• Dial Mode—Touchtone, Pulse 10 pps, Pulse 20 pps:

The type of signaling the PBX single line port expects to receive (pps = pulses per second).

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3.2 PBX PARAMETERS AND PORT SETTINGS

3.2.4 PBX Interface Parameters

Dialing Parameters

• PBX Type:

Specifies the type of PBX which is connected to the VPS.

• Integration Mode:

Specifies the method of integration to be used between the VPS and PBX. If PBX type is set to the Panasonic KX-T series, the Inband Signaling parameters are set automatically and should not be altered. DPT Integration is only available when a KX-TD/KX-TDA/KXTAW series or KX-TA1232 PBX is connected and the software is upgraded.

Table 3-3 SEQUENCE CODES

D Disconnect

F Hookswitch Flash

R Ring Detection

S Silence Detection

T Dial Tone Detection

W Wait for 1 Second

X Dial Extension

AAnswer

0-9, , #

• Operator Transfer Sequence:

Tells the VPS how to transfer a call to the operator. Example: FTX [hookswitch flash—dial tone—dial (operator) extn.]

• Extension Transfer Sequence:

Tells the VPS how to transfer a call to an extension. Example: FTX [hookswitch flash—dial tone—dial extn.]

• Alternate Extension (Transfer Sequence):

Tells the VPS how to transfer a call to an extension that belongs to the "Alternate Extension Group". This is useful for extensions that need a special transfer procedure (i.e., blind transfer) such as modem extensions. Example: FTXD [hookswitch flash—dial tone—dial extn.—hang up]

• Reconnect Sequence on Busy:

Tells the VPS how to return to the caller if the called extension is busy. PBXs differ in how they handle this function. Test from an SLT to determine the sequence.

• Reconnect Sequence on No Answer:

Tells the VPS how to return to the caller if the called extension does not answer. PBXs differ in how they handle this function. Test from an SLT to determine the sequence.

• Reconnect Sequence on Refused Call:

Tells the VPS how to return to the caller if the called extension’s owner has enabled Call Screening to not take the call. PBXs differ in how they handle this function. Test from an SLT to determine the sequence.

Touchtone Digits

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• Light On Sequence for Message Waiting Lamp:

This is the dialing sequence that the VPS must use to turn on a message waiting lamp at an extension.

• Light Off Sequence for Message Waiting Lamp:

This is the dialing sequence that the VPS must use to turn off a message waiting lamp at an extension.

• Call Waiting Sequence:

This sequence is carried out by the VPS to perform call waiting when the called extension is busy. PBXs differ in how they handle this function. Test from an SLT to determine the sequence.

• Release Sequence for Call Waiting:

This sequence is carried out by the VPS to release call waiting. PBXs differ in how they handle this function. Test from an SLT to determine the sequence.

Inband Signaling

These parameters are used when the Integration Mode is set to Inband. If the PBX type is set to a KX-T series system, these parameters will be automatically set. If another type PBX is used, check that system’s installation manual for settings.

Table 3-4

3.2 PBX PARAMETERS AND PORT SETTINGS

Code

(default)

1 Ringback Tone The extension dialed is ringing.

2 Busy Tone The extension dialed is busy.

4 DND The extension dialed has set DND feature (Do Not Disturb).

5 Answer The extension dialed is answered.

Call State Sent to the Voice Mail Port When...

Reorder Tone An invalid extension number is dialed or the call is

inadvertently connected to another Voice Mail port (also heard when no touchtone receiver is available to the Voice Mail extension).

Forwarded to Vo ice Mail (Ringing)

Forwarded to Vo ice Mail (Busy)

Forwarded to Extn. The extension dialed is forwarded to another non-Voice Mail

The extension dialed is forwarded to Voice Mail and another Voice Mail port is able to answer. (This lets the first Voice Mail port, usually an Auto Attendant, send the call to the other Voice Mail port.)

The extension dialed is forwarded to Voice Mail and no other Voice Mail ports are available to accept the call. (This signals the Voice Mail port [usually Auto-Attendant] to let the caller to leave a message.)

extension.

Confirmation Tone The Message Waiting Lamp On or Message Waiting Lamp

Off code is dialed successfully.

Disconnect The caller disconnects. The central office must set a CPC

signal to the PBX line for this signal to work for outside calls.

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3.2 PBX PARAMETERS AND PORT SETTINGS

Digit Translation Table Parameters

These parameters allow PBXs that have a fixed Follow-on ID sequence to be used with the VPS. For example, a Follow-on ID sequence of [ 1001] can be changed to [#61001] by

using these parameters.

• Inter-Digit Time-Out:

This parameter defines the interval of incoming signals (Follow-on ID) from the PBX to the VPS. The Digit Translation Table applies the digits received within this time to translation.

• Input-Output (up to 8 alphanumeric characters):

When the system receives digits within the inter-digit time, it checks them against the input table. If they are found, the system utilizes the output digits in their place.

Transfer to Outside Parameters

These parameters specify how the VPS will transfer calls to outside lines from the following services: Custom Service, Call Transfer Service, Personal Custom Service, Caller ID Callback.

[Outside Transfer Sequence]

• Call Transfer to Outside Sequence:

This parameter specifies the sequence the VPS uses to transfer calls to outside lines.

• Call Transfer to Outside Reconnect Sequence on Busy:

This parameter specifies the sequence the VPS uses to reconnect the line when the transferred party is busy.

• Call Transfer to Outside Reconnect Sequence on No Answer:

This parameter specifies the sequence the VPS uses to reconnect the line when the transferred party does not answer.

• EFA Transfer Sequence:

This parameter specifies the sequence the VPS uses to transfer calls to outside lines using EFA (External Feature Access).

• EFA Transfer Reconnect Sequence on Busy:

This parameter specifies the sequence the VPS uses to reconnect the line when the party transferred with EFA (External Feature Access) is busy.

• EFA Transfer Reconnect Sequence on No Answer:

This parameter specifies the sequence the VPS uses to reconnect the line when the party transferred with EFA (External Feature Access) does not answer.

• Outside Transfer Answer Mode:

This parameter specifies the answering method the VPS uses to recognize whether the destination party has answered the transferred outside call.

[Trunk Group]

• EFA Transfer:

This parameter specifies whether or not the VPS uses EFA (External Feature Access) when transferring an incoming outside call to an outside line.

• Caller ID Callback:

This parameter specifies whether or not the VPS allows a subscriber to call back the party who left a message in his mailbox with the Caller ID number sent from the PBX.

• Outside Line Access Sequence for Caller ID Callback:

This parameter specifies the sequence of outside line access codes for Caller ID Callback. This parameter is available when the VPS executes Caller ID Callback without using EFA.

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• Caller ID Modify Table (1-4):

This parameter specifies the number of the Caller ID Modify Table that is used when the VPS converts the Caller ID Number sent from the PBX to the VPS.

[Caller ID Modify Table]

• Local Area Code/International Code:

This parameter specifies the local area/international codes that are used when the VPS converts the Caller ID Number sent from the PBX to the VPS.

• Remove Digits (0-9):

This parameter specifies the number of digits to be deleted from the telephone number (sent from the PBX) to make up a telephone number for a local area/ international/long distance call. Digits are removed from the beginning of the received digits.

• Additional Dial:

This parameter specifies the number to be added to the telephone number (sent from the PBX) to make up a telephone number for a local area/international/long distance call. The number is added to the beginning of the received digits.

VPS Port Parameters

These parameters specify the extension numbers of VPS ports.

• Extension Number of VPS Port 1-24:

This parameter specifies the extension number of each VPS port. The maximum number of ports depends on the VPS model.

3.2 PBX PARAMETERS AND PORT SETTINGS

Note

Extension numbers of the VPS ports will automatically be assigned when: (1) Auto Configuration is executed, or (2) PBX type has been changed.

The remainder of this section consists of step-by-step guides for software verification and programming of the recommended Panasonic PBX systems.

If you (the dealer) have any problem as you go through this section, please call 1-800-211-PANA(7262).

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

3.3.1 VPS Programming for Inband Integration

Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs.

Table 3-5

TD816/

PBX Type

Integration Mode None None None None None None None None

Operator Transfer Sequence

Extension Transfer Sequence

Alternate Extension Transfer Sequence

Reconnect Sequence on Busy

Reconnect Sequence on No Answer

Other

Manufacturers

Inband Inband Inband Inband Inband Inband Inband

FX (A) FTX

FWW FWW FWW FWW FWW FWW FWW FWW

T308/

T616

(A)

T1232/

TA624

FTX (A) FTX

T96 T336

(A)

FTX

(A)

FTX

(A)

FTX

(A)

TD1232/ TA1232/

TD308

FTX (A) FTX (A) FTX (A)

TD500

TDA/ TAW

series

Reconnect Sequence on Refuse Call

Light-On Sequence for Message Waiting Lamp

Light-Off Sequence for Message Waiting Lamp

Call Waiting Sequence

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FWW FWW FWW FWW FWW FWW FWW FWW

* N/A T701X# T#91X

* N/A T702X# T#90X T#9X T700X T700X

* N/A 1 N/A N/A 1 1 1

T9X

T701X T701X

T701X

T700X

Table 3-5

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

TD816/

PBX Type

Release Sequence for Call Waiting

* Check with manufacturer. N/A Not Available (A) Adding "A" for "answer" to the operator and extension transfer eliminates the message:

"You have a call" when the AA transfers a call. The VPS disconnects after line is answered. Adding "D" for "disconnect" creates a blind transfer.

Other

Manufacturers

* N/A F N/A N/A F F F

T308/

T616

T1232/ TA624

T96 T336

TD1232/ TA1232/

TD308

TD500

TDA/ TAW

series

3.3.2 KX-TA624 Programming for Inband Integration via the Manager’s Extension

Note

If your PBX is the KX-TA1232, please refer to the procedure described in 3.3.4 KXTD816, KX-TD1232, KX-TA1232 and KX-TD308 Programming for Inband Integration via the Manager’s Extension or 3.3.5 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via the Operating and Maintenance Tool for programming.

Enable System Program [102] for each extension connected to the VPS. Jack 07, or jacks 07 and 08 can be assigned for the VPS as the Voice Mail port.

This parameter is used to tell the KX-TA624 which extensions are connected to the VPS. Ports with this parameter enabled can receive Follow-on ID and touchtone call status Signaling (busy, answered, disconnect, etc.) if the Voice Mail integration and Touchtone Integration features are also enabled.

Enable System Program [103] to turn on Touchtone Integration. On extensions with the Voice Mail port parameter enabled, the KX-TA624 can send codes (touchtones) to indicate call states; this increases VPS efficiency. Codes apply to all transferred calls; outside calls only indicate disconnect (provided the KX-TA624 is programmed for CPC Detection, and the Central Office sends the CPC signal). Refer to the Table 3-3 SEQUENCE CODES in Section 3.2.4 PBX Interface Parameters.

Put all extensions connected to the VPS into 1 extension group using System Program [600].

Reserve this extension group for these extensions! Do not mix other extensions into this group.

Enable hunting for the VPS extension groups using System Program [100].

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Set the hunting type for the VPS extension groups to circular using System Program

[101].

At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on Data Line Security. This prevents the KX-TA624 from sending Executive

Override or Call Waiting tones to these extensions. We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption of recording.

Select the appropriate outside (CO) line feature settings depending on how your customer plans to use the VPS: A) to answer all incoming calls, B) as an operator backup, or C) to only answer calls not answered by user extensions.

Recommended outside (CO) line feature settings:

If the VPS is answering all incoming calls:

Outside (CO) Line Mode—Use System Programs [414] (Day Mode), [415] (Night Mode), [416] (Lunch Mode) to set this parameter. Program all lines DIL to the first extension of the Voice Mail hunt group. The KX-TA624 will allow incoming outside calls to hunt only if the outside (CO) lines are DIL to the first port of the hunt group. Lines programmed as "Normal" do not hunt.

If the VPS is only answering calls not answered by the operator (Operator Backup):

Flexible Ringing Assignment—For each outside (CO) line, use System Programs [408] (Day Mode), [409] (Night Mode) and [410] (Lunch Mode) to enable ringing at the operator’s extension (jack). Delayed Ringing Assignment—To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS. Use System Programs [411] (Day Mode),

[412] (Night Mode) and [413] (Lunch Mode). Outside (CO) Line Mode—Set the mode for each outside (CO) line to "Normal". Use System Programs [414] (Day Mode), [415] (Night Mode) and [416] (Lunch Mode) to set this parameter.

If the VPS is only answering calls not answered by user extensions:

Flexible Ringing Assignment—For each outside (CO) line, use System Programs [408] (Day Mode), [409] (Night Mode) and [410] (Lunch Mode) to enable ringing on every extension (jack) that you want to have ring. Delayed Ringing Assignment—To give users time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS. Use System Programs [411] (Day Mode),

KX-TA624

74 Installation Manual

Extension 106

Mailbox for Extension 106

VPS

Port 1 Extension 107

Port 2 Extension 108

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

3.3.3 KX-TD500 Programming for Inband Integration

Whenever possible, we recommend that you use DPT Integration. However, in some cases, this is not possible. In the following situations, you need to use Inband Integration:

• Your PBX is a third-party telephone system.

• You have a KX-TD500, but all the extension cards are analog types.

• You have a KX-TD500, but the DHLC/DLC cards are ancient versions (therefore,

cannot support DPT Integration).

Assignment of the extension card to be connected to the VPS

Go to the "1-1 Slot Assignment" screen.

Assign the slot card type to be installed to "DHLC", "HLC", "SLC", "ESLC", or

"SLC-M" SLT interface supports.

Click "Apply" to save the slot card type assignment.

Set "Card Status" to "INS".

Screen output:

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Assignment of the extension ports to be connected to the VPS

Go to the "1-3 Extension Port Assignment" screen.

Assign "Attribute" of the port to be connected to "TEL" (default).

Assign "DN" for the port (click "DN Refer" to check the available directory

numbers).

Note

This program allows you to assign an extension number to each Voice Mail port. To reach the Voice Mail system, users dial these extension numbers.

Assign "Extension Group No." for the port.

Note

Specify the extension group number (126 or 127 by default) to which VM or AA extension groups have been assigned. Group numbers 1 to 128 are available to the VPS through additional programming.

Click "Apply" to save the changed data.

Set "Port Status" to "INS".

Screen output:

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Assignment of the extension line to be connected to the VPS

Go to the "4-2 Extension Line" screen.

Set "Data Line Mode" to "Yes".

Click "Apply" to save the changed data.

Note

This program prevents the VM port from being interrupted by "Call Waiting", "Hold Recall", and "Executive Busy Override" features during a call.

Screen output:

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Settings for the trunk (CO line) features

Select the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS.

• The VPS answers all incoming outside calls promptly.

Go to [Recommended Settings (1)].

• The VPS answers when the operator does not take the call after a specified number of rings. Go to [Recommended Settings (2)].

• The VPS answers when an extension user does not take the call after a specified number of rings.

Go to [Recommended Settings (3)].

[Recommended Settings (1)]

If the VPS is answering all incoming outside calls:

Assignment of DIL 1:1 line

Go to the "4-1 Trunk Line" screen.

Assign "Destination Day/Night/Lunch/Break" for each trunk (CO line) to a specific

extension number (VPS port).

Click "Apply" to save the changed data.

Note

Specify the FDN for the extension group to which VM or AA has been assigned. In order to utilize the Caller ID features, you must Set "Caller ID" to "Enable".

Screen output:

78 Installation Manual

[Recommended Settings (2)]

If the VPS is only answering incoming outside calls not answered by the Operator (Operator backup):

Assignment of DIL 1:1 line

Go to the "4-1 Trunk Line" screen.

Assign "Destination Day/Night/Lunch/Break" for each trunk (CO line) to a specific

extension number.

Click "Apply" to save the changed data.

Note

Specify the FDN for the extension group to which Operator has been assigned.

Screen output:

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Assignment of IRNA (Intercept Routing No Answer) destination:

Go to the "3-1 Trunk Group" screen.

Assign "Intercept Destination Day/Night" for the trunk (CO line) group.

Click "Apply" to save the changed data.

Note

Specify the FDN for the extension group to which VM or AA has been assigned.

Screen output:

80 Installation Manual

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Assignment of IRNA (Intercept Routing No Answer) timer:

Go to the "2-4 System Timer 1/2" screen.

Assign "Intercept Time" parameter.

Click "Apply" to save the changed data.

Note

This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).

Screen output:

Installation Manual 81

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

[Recommended Settings (3)]

If the VPS is only answering incoming outside calls not answered by user extensions:

Assignment of DIL 1:1 line

Go to the "4-1 Trunk Line" screen.

Assign "Destination Day/Night/Lunch/Break" for each trunk (CO line) to a specific

extension number.

Click "Apply" to save the changed data.

Screen output:

82 Installation Manual

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Assignment of IRNA (Intercept Routing No Answer) destination:

Go to the "3-1 Trunk Group" screen.

Assign "Intercept Destination Day/Night" for the trunk (CO line) group.

Click "Apply" to save the changed data.

Note

Specify the FDN for the extension group to which VM or AA has been assigned.

Screen output:

Installation Manual 83

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Assignment of IRNA (Intercept Routing No Answer) timer:

Go to the "2-4 System Timer 1/2" screen.

Assign "Intercept Time" parameter.

Click "Apply" to save the changed data.

Note

This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).

Screen output:

3.3.4 KX-TD816, KX-TD1232, KX-TA1232 and KX-TD308 Programming for Inband Integration via the Manager’s Extension

Select a maximum of 2 station ports to be connected to the VPS. Plug each station into a Voice Mail port.

Go into System Program [602] and assign the Voice Mail stations to a different extension group. By default, all stations are in Extension Group 1.

Go into System Program [106] and assign the new Extension Group to Auto Attendant (AA).

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

3.3.5 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via the Operating and Maintenance Tool

Go to the Main Menu. Choose "System Data Programming".

(BATCH [1] or INTERACTIVE [2]).

• Before choosing Batch Programming, you must open a file in the Disk File

Management Menu (Item 3).

• Before choosing Interactive Programming, you must connect with the system in

the DSHS Connect/Disconnect menu.

Main Menu

1. System Data Programming (BATCH)

2. System Data Programming (INTERACTIVE)

3. Disk File Management

4. DSHS Management

5. DSHS Connect/Disconnect

6. Quit Select the number : [ ]

Choose "Station" from the System Data Programming Main Menu.

System Data Programming Main Menu

1. Line

2. Station

3. System

4. Toll Restriction

5. ARS

6. Aux. Ports

7. Additional Function

8. Caller ID Select the number: [2]

Choose "Station Setting" from the Station Menu.

Station Menu

1. Station Setting

2. COS & Mailbox ID

3. CO line Outgoing

4. DIL 1:N

5. ISDN Extension Setting

6. SDN Extension CO outgoing

7. Flexible CO Keys

8. Flexible PF Keys

9. DSS

10. Lunch/Break Group

11. FWD/DND Setting

12. FWD/DND Setting (OPX) Select the number: [1]

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Enable XDP ports. Place Voice Mail extensions in Extension Group 8.

Station Setting

Jack EXT Name X E Doorphone LCS D X Day Night Mode P G 1 2 3 4 1 2 3 4 01-1 [ 101 ] [ ] N 01-2 [ 201 ] [ ] - 02-1 [ 102 ] [ ] N 02-2 [ 202 ] [ ] 03-1 [ 103 ] [ ] N 03-2 [ 203 ] [ ] 04-1 [ 104 ] [ ] N 04-2 [ 204 ] [ ] 05-1 [ 105 ] [ ] Y

05-2 [ 205 ] [ ] 06-1 [ 106 ] [ ] Y 06-2 [ 206 ] [ ] -

07-1 [ 107 ] [ ] N 07-2 [ 207 ] [ ] 08-1 [ 108 ] [ ] N 08-2 [ 208 ] [ ] -

[ 1 ] Y Y Y Y Y Y Y Y Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 8 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 8 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N

FWD N/A Time

[00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00]

Cordless PITS

–

Return to the System Data Programming Main Menu. Select "System".

Choose "Miscellaneous" from the System Menu.

System Menu

01. Day/Night

02. Class of Service

03. Emergency/Quick Dial

04. Speed Dial

05. Absent Message

06. Flexible Numbering

07. Account Code

08. Special Carrier

09. Timer

10. Voice Mail

11. Voice Mail Integration

12. UCD

13. Phantom

Select the number: [15]

14. Opera/Manager/EXT Group

15. Miscellaneous

16. Caller ID Modification

17. Switch Type

18. DID

19. Lunch/Break Time

20. System Time

21. Version

22. ISDN Card

23. T1 Card

24. T1 Minor Error

86 Installation Manual

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Choose the "Call Hunting" extension group. Set the last extension group to [A] for

Automated Attendant.

Miscellaneous

EXP3

EXP2 Expansion Card Type (Master) (Slave )

Local Access => Priority =

Call Hunting => EXG

TRG No. =

No.

EXP1

COT

=> =>

COT

[1] [2] [3] [4] [5] [6] [7] [8]

1 2345678 D

EXT1

EXT2 EXT2

SPD TRS Override HOTEL FEATURE CO Auto-Hold by Push DSS-Key

Adjust Time

PBX Code

Return to the System Data Programming Main Menu. Select "Line" and then select

CO-Key Off-Hook Monitor

Disable Off

Enable

Disable

[01:00] AM

[ ]

DID SELECT

Caller ID Extension

EXP 1 Not Stored EXP 2 Not Stored EXP 3 Not Stored EXP 4 Not Stored

=> =>

EXT Number

Enable

"CO Line Setting 1". Program all lines DIL to the first extension of the Voice Mail hunt group.

CO Line Setting

COCTD PD C CPC DIL 1:1 No O R I PT I Detection EXT No

NGA SM D Out NightMode Day

01 Y [1] D 1080 N Disable EXT[205]EXT[205] 02 Y [2] D 1080 N Disable EXT[205]EXT[205] 03 Y [3] D 1080 N Disable EXT[205]EXT[205] 04 Y [4] D 1080 N Disable EXT[205]EXT[205] 05 Y [5] D 1080 N Disable EXT[205]EXT[205] 06 Y [6] D 1080 N Disable EXT[205]EXT[205] 07 Y [7] D 1080 N Disable EXT[205]EXT[205] 08 Y [8] D 1080 N Disable EXT[205]EXT[205] 09 Y [8] D 1080 N Disable EXT[205]EXT[205] 10 Y [8] D 1080 N Disable EXT[205]EXT[205] 11 Y [8] D 1080 N Disable EXT[205]EXT[205] 12 Y [8] D 1080 N

Disable Disable Disable Disable Disable Disable Disable Disable Disable Disable Disable Disable EXT[205]

R E V

Reg. Reg. Reg. Reg. Reg. Reg. Reg. Reg. Reg. Reg. Reg. Reg.Disable

DIL 1:1

Lunch Group

Break

Grroup

[ ][ ] [ ][ ] [ ][ ] [ ][ ] [ ][ ] [ ][ ] [ ][ ] [ ][ ] [ ][ ] [ ][ ] [ ][ ] [ ][ ]EXT[205]

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

3.3.6 KX-TD308 Programming for Inband Integration via the Operating and Maintenance Tool

Go to the Main Menu. Choose "System Data Programming".

(BATCH [1] or INTERACTIVE [2])

• Before choosing Batch Programming, you must open a file in the Disk File

Management Menu (Item 3).

• Before choosing Interactive Programming, you must connect with the system in

the DSHS Connect/Disconnect menu.

Main Menu

1. System Date Programming (BATCH)

2. System Date Programming (INTERACTIVE)

3. Disk File Management

4. DSHS Management

5. DSHS Connect/Disconnect

6. Quit Select menu Number:[ ]

Choose "Station (ALT-S)" from the System Data Programming Main Menu.

System Data Programming Main Menu

AuxPorts (ALT-U) Manager (ALT-M) System (ALT-Y) CO-Line (ALT-L)

Station (ALT-S)

TRS (ALT-T) ARS (ALT-A)

Choose "Settings (1)" in the Sub Menu.

Sub Menu

Settings (1)

Settings (2) CO Line (O)utgoing (D)il Line 1:N Flex (C)o Keys :1-24 Flex (P) F Buttons :1-12

Choose which single line extensions will be attached to Voice Mail.

If using XDP ports, enable "XDP" for the connect jacks. Place Voice Mail extensions in Extension Group "8".

2 O D C P

88 Installation Manual

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Station Setting 1

DoorPhone

Jack Ext. Name XDP EXG Day Night LCS Mode

1-1 [11 ] [ ] [N] 1-2 [21 ] [ ] 2-1 [12 ] [ ] [N] 2-2 [22 ] [ ] 3-1 [13 ] [ ] [N] 3-2 [23 ] [ ] 4-1 [14 ] [ ] [N] 4-2 [24 ] [ ] 5-1 [15 ] [ ] [Y] 5-2 [25 ] [ ] 6-1 [16 ] [ ] [N] 6-2 [26 ] [ ] 7-1 [17 ] [ ] [N] 7-2 [27 ] [ ] 8-1 [18 ] [ ] [N] 8-2 [28 ] [ ]

[ 1 ] [Y] [Y] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC]

[ 8 ] [N] [N]

[ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N]

Select "SAVE(F7)". Return to the System Data Programming Main Menu. Select

"System".

Choose "System (ALT-Y)" from the System Data Programming Main Menu.

System Data Programming Main Menu

Auxports (ALT-U) Manager (ALT-M)

System (ALT-Y)

CO-Line (ALT-L) Station (ALT-S) TRS (ALT-T) ARS (ALT-A)

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Choose "Miscellaneous" from the System Menu.

System Menu

(A)ccount Codes Caller (I)D Class of Se(R)vice (D)ay/Night (E)mergency/Quick Dial (F)loating Extensions Fle(X)ible Numbers (M)iscellaneous P(H)antom Extensions Seria(L) Interface S(P)ecial Carrier (T)imers Add. F(U)nctions - SYSTEM Add. Functions - (C)OS (V)M Status/Command DTMF Set Voice Mail Inte(G)ration

Choose the "Call Hunting" extension group. Set the last extension group to "[AA]" for

A I R D E F X

H L P T U C V G

Automated Attendant.

Miscellaneous

Automatic Access => Priority

Call Hunting => EXG No.

Automatic Hold By CO Button

Automatic Hold By DSS Button

SPD TRS Override

FAX Transfer Extension

Caller ID Extension

Caller ID Modification

Local Call Del,Add

Long Distance Call Del,Add

Select "SAVE(F7)". Return to the System Data Programming Menu.

CO No.

Area Code

=> [Disable]

=> [Enable]

=> [Disable]

=> [ ]

=> [3 ] [ ] => [0 ] [1 ]

[1]

[2] [3]

1 2 3 4 5 6 7 8

[DIS] [DIS] [DIS] [DIS] [DIS] [DIS] [DIS] [AA]

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Choose "CO-Line (ALT-L)" from the System Data Programming Main Menu.

10.

System Data Programming Main Menu

AuxPorts (ALT-U) Manager (ALT-M) System (ALT-Y)

CO-Line (ALT-L)

Station (ALT-S) TRS(ALT-T) ARS(ALT-A)

11.

Choose "Settings (2)" in the Sub Menu, and program all lines DIL to the first extension of the Voice Mail hunt group.

Sub Menu

Settings (1) 1 Settings (2) 2 (I)ntercept/Timers/PBX Access Code I

CO Line Setting

1 [400 ms] [Disable] 2 [400 ms] [Disable] 3 [400 ms] [Disable]

CPC CPC

Signal

Detection

Incoming

Detection

Outgoing

Signal

DIL

1:1

EXT NO.

DAY NIGHT

[25 ]

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

3.3.7 KX-TDA/KX-TAW series Programming for Inband Integration

Whenever possible, we recommend that you use DPT Integration. However, in some cases, this is not possible. In the following situations, you need to use Inband Integration:

• Your PBX is a third-party telephone system.

• You have a KX-TDA/KX-TAW series PBX, but all the extension cards are analogue

types.

Assignment of VM (DTMF) Group

Go to the "3.Groups-8.VM(DTMF) Group-2.Group Setting" screen.

Assign a floating extension number to the desired VM (DTMF) group.

Assign extension numbers to "Extension Number of the SLT Port connected to

VM". Incoming calls will hunt starting at the lowest VM Port number.

Click "Apply" to save the changed data.

Screen output:

Note

92 Installation Manual

The above screen output is an example of the KX-TDA200.

Settings for the trunk (outside line) features

Select the appropriate trunk (outside line) feature settings depending on how your customer plans to use the VPS.

• The VPS answers all incoming outside calls promptly.

Go to [Recommended Settings (1)].

• The VPS answers when the operator does not take the call after a specified time.

Go to [Recommended Settings (2)].

• The VPS answers when an Incoming Call Distribution Group does not take the call after a specified time.

Go to [Recommended Settings (3)].

[Recommended Settings (1)]

If the VPS is answering all incoming outside calls:

Assignment of DIL 1:1 line

Go to the "10.CO & Incoming Call-2.DIL Table & Port Setting" screen.

Assign "DIL Destination Day/Night/Lunch/Break" for each trunk (outside line) to

a floating extension number (VPS Port).

Click "Apply" to save the changed data.

Screen output:

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Notes

• The above screen output is an example of the KX-TDA200.

• The above screen output appears only when all the trunk cards mounted on your

PBX are LCOT8 cards.

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

[Recommended Settings (2)]

If the VPS answers when the operator does not take the call after a specified time:

Assignment of DIL 1:1 line If the VPS is answering all incoming outside calls:

Go to the "10.CO & Incoming Call-2.DIL Table & Port Setting" screen.

Assign "DIL Destination Day/Night/Lunch/Break" for each trunk (outside line) to

a specific extension number (operator extension).

Click "Apply" to save the changed data.

Screen output:

Note

94 Installation Manual

The above screen output is an example of the KX-TDA200.

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Assignment of IRNA (Intercept Routing No Answer) destination:

Go to the "4.Extension-1.Wired Extension-1.Extension Settings" screen.

Assign "Intercept Destination Day/Night/Lunch/Break" for the operator’s

extension to a floating extension number (VPS Port).

Click "Apply" to save the changed data.

Screen output:

Note

The above screen output is an example of the KX-TDA200.

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Assignment of IRNA (Intercept Routing No Answer) timer:

Go to the "2.System-4.Timers & Counters-1.CO / Extension" screen.

Assign "Intercept Timer" parameter.

Click "Apply" to save the changed data.

Note

This parameter tells the KX-TDA/KX-TAW series how long to let a call ring at an extension before forwarding (redirecting).

Screen output:

Note

96 Installation Manual

The above screen output is an example of the KX-TDA200.

[Recommended Settings (3)]

If the VPS answers when an Incoming Call Distribution Group does not take the call after a specified time:

Assignment of DIL 1:1 line

Go to the "10.CO & Incoming Call-2.DIL Table & Port Setting" screen.

Assign "DIL Destination Day/Night/Lunch/Break" for each trunk (outside line) to

a specific extension number (floating extension number of the Incoming Call Distribution Group).

Click "Apply" to save the changed data.

Screen output:

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Notes

• The above screen output is an example of the KX-TDA200.

• For more information on programming the Incoming Call Distribution Group

(e.g., VM Group Assignment, Incoming Call Distribution Group Member Assignment), refer to the KX-TDA/KX-TAW series manuals. For example, if the "DIL Destination" for the Incoming Call Distribution Group is assigned to floating extension number 290, the above screen will be displayed.

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

Assignment of overflow destination:

Go to the "3.Group-5.Incoming Call Distribution Group-1.Group Setting"

screen.

Assign "Time out & Manual Queue Redirection-Destination" for the Incoming

Call Distribution Group to a floating extension number (VPS Port).

Assign "Overflow Time" parameter.

Click "Apply" to save the changed data.

Screen output:

Note

The above screen output is an example of the KX-TDA200.

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

3. Setting for Intercept Routing to a Mailbox of the VPS.

Callers’ messages can be recorded as soon as calls (intercom calls and incoming calls for an Incoming Call Distribution Group) are intercepted by the VPS, by following the steps below:

Go to the "3.Groups-8.VM(DTMF) Group-1.System Setting" screen.

Assign "Intercept Routing to the VPS Sequence" to "Answer by Mailbox".

Click "Apply" to save the changed data.

Screen output:

Note

The above screen output is an example of the KX-TDA200.

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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

100 Installation Manual

Panasonic KX-TVS125, KX-TVS225, KX-TVS325 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

List of Enhancements

Important Information

Table of Contents

VOICE PROCESSING SYSTEM OVERVIEW

1.1 WHAT THE VPS CAN AND CANNOT DO

1.1.1 Why Voice Processing?

1.1.2 Basic Operations

1.1.3 VPS Limitations

1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE

1.2.1 System Administration

1.2.2 System Management

1.2.3 Subscriber Use

1.3.1 General

1.3.2 System Components

1.3 SYSTEM BASICS

1.3.3 Which Phone Systems are Compatible?

1.3.4 Installer Equipment and Software Requirements

1.3.5 Specifications

1.3.6 Hardware

1.3.7 Expansion Capabilities

1.3.8 Internal Modem Card (KX-TVS325 only)

1.3.9 Recommendations for System Configuration

1.4 VOICE MAIL INTEGRATION

1.4.1 General

1.4.2 Connection Examples—KX-TVS125

1.4.3 Connection Examples—KX-TVS225

1.4.4 Connection Examples—KX-TVS325

INSTALLATION

2.1 SAFETY PRECAUTIONS

2.1.1 Installation

2.1.2 Wiring

2.1.3 Environmental Requirements

2.2 UNPACKING

2.3 MOUNTING THE VPS ON THE WALL

2.4 FRAME GROUND CONNECTION

2.5 INSTALLATION STEPS

2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204

2.6.1 General

2.6.2 Installing the KX-TVS102 or KX-TVS204 Port Card

2.7.1 Connecting to the PBX

2.7 CONNECTIONS

2.7.2 Opening the Ferrite Core and Cable Clip

2.7.3 Modular Plug Connection

2.7.4 Port Cards

2.7.5 Internal Modem Card (KX-TVS325 only)

2.8 TERMINAL CONNECTION

2.8.1 Requirements for Connecting Programming Terminal

2.8.2 Connecting the RS-232C Cable

2.8.3 RS-232C Signals

3.1 GUIDELINES FOR INTEGRATION

3.1.1 DPT or Inband Signaling?

3.1.2 Why Integration is Important

3.1.3 How the VPS and the PBX Communicate

3.1.4 PBX Requirements for Integration

3.2 PBX PARAMETERS AND PORT SETTINGS

3.2.1 General Guidelines and Definitions

3.2.2 RS-232C Settings

3.2.3 Port Settings

3.2.4 PBX Interface Parameters

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs

3.3.1 VPS Programming for Inband Integration

3.3.2 KX-TA624 Programming for Inband Integration via the Manager’s Extension

3.3.3 KX-TD500 Programming for Inband Integration

3.3.6 KX-TD308 Programming for Inband Integration via the Operating and Maintenance Tool

3.3.7 KX-TDA/KX-TAW series Programming for Inband Integration