How it Works
Panasonic
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KX-TU311EBE
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Panasonic KX-TU311EBE Operating Instructions

Operating Instructions
Model No. KX-TU311 E
Easy Use Mobile Phone
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for future reference.
Introduction
Accessory information ..................................3
General information ......................................4
Important Information
For your safety .............................................5
Important safety instructions ........................7
For best performance ...................................7
Other information .........................................7
SAR ..............................................................8
Specifications ...............................................8
Getting Started
Setting up ...................................................10
Note when setting up .................................11
Controls ......................................................12
Display .......................................................13
Turning the power on/off ............................14
Initial settings .............................................14
Making/Answering Calls
Making calls ...............................................16
Answering calls ..........................................16
Call log .......................................................17
Useful features during a call .......................17
Network service features during a
call ..............................................................18
Messages
Character entry ..........................................20
Text message (SMS) .................................20
Voicemail service .......................................22
Phonebook
Phonebook .................................................23
Speed dial ..................................................25
Customising your phone
Settings and Tools .....................................26
Call settings ................................................30
Priority call ..................................................31
Security settings .........................................32
Calendar/Schedule .....................................33
Clock settings .............................................34
Bluetooth
Using a Bluetooth wireless
connection ..................................................36
Useful Information
Error messages ..........................................37
Troubleshooting .........................................37
Conditions of guarantee .............................41
Index
Index...........................................................42
2

Table of Contents

Accessory information

Supplied accessories
No. Accessory item/Part number Quantity
A AC adaptor/PNLV226EZ 1 B Rechargeable battery/CGA-LB102 1 C Charger/PNLC1028ZB 1
Additional/replacement accessories
Please contact your place of purchase or Panasonic sales office for sales information.
Accessory item Model number
Rechargeable battery CGA-LB102
R Lithium Ion (Li-Ion) type battery only.
Headset KX-TCA94EX
Sales and support information
Customer Communications Centre
R For customers within the U.K.: 0844 844 3899 R For customers within Ireland: 01289 8333 R For further support on your product, please visit our website: www.panasonic.co.uk
Direct Sales at Panasonic U.K.
R Order accessory and consumable items for your product with ease and confidence by phoning
our Customer Communications Centre Monday - Thursday 9:00am - 5:30pm, Friday 9:30am ­5:30pm (Excluding public holidays).
R Or go on line through our Internet Accessory ordering application at www.pas-europe.com R Most major credit and debit cards accepted. R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K. R It couldn’t be simpler! R Also available through our Internet is direct shopping for a wide range of finished products.
Take a browse on our website for further details.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
3

Introduction

General information

R This phone is designed to operate on GSM network - Dual band GSM 900/1800 MHz. If you
are inside a tunnel, basement, or buildings where does not provide satisfactory reception, move to another location for better reception.
R This equipment is designed for use in U.K. and Ireland. R In the event of problems, you should contact your equipment supplier in the first instance.
Declaration of Conformity:
R Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the
essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany
4
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Introduction

For your safety

Read this section carefully before using the product to ensure proper and safe operation. Failure to read them carefully may cause severe injury, loss of life/property, or be illegal.
WARNING
Power connection
R Use only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk of fire or electric shock.
R Completely insert the AC adaptor into the
power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.
R Regularly remove any dust, etc. from the
AC adaptor by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.
R Unplug the product from power outlets and
remove the battery from the phone if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre.
R Unplug from power outlets and never touch
the inside of the product if its casing has been broken open.
R Never touch the plug with wet hands.
Danger of electric shock exists.
R The AC adaptor should only be used
indoors.
Installation
R This product is not water-resistant. To
prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.
R Keep all accessories and the SIM card out
of the reach of children to prevent swallowing.
R This product emits radio waves and may
cause interference to other electronic devices.
R Do not allow the AC adaptor to be
excessively pulled, bent or placed under heavy objects.
R To prevent serious damage to this product,
avoid strong impacts and rough handling.
Battery
R Use only the battery specified. R Risk of explosion if battery is replaced with
an incorrect type. Dispose of used batteries according to the instructions.
R Do not open, puncture, crush, or drop the
battery. A damaged battery must not be used. This can result in the risk of fire, explosion, overheating, and leaking of the electrolyte.
R Stop using the battery immediately and
keep away from fire if it emits an abnormal smell or leaks electrolyte. Released electrolyte may cause fire or burns.
R Do not touch released electrolyte if the
battery leaks. It may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. If you touch it, immediately wash the affected areas with water and seek medical help.
R Exercise care when handling the battery.
Do not allow conductive materials such as rings, bracelets, or keys to touch the battery, otherwise a short circuit may cause the battery and/or the conductive material to overheat and cause burns.
R Do not use or charge a wet battery. This
can result in the risk of fire, explosion, overheating, and leaking of the electrolyte.
R Charge the battery provided with or
identified for use with this product only, in accordance with the instructions and limitations specified in this manual.
R Only use a compatible charger to charge
the battery. Do not tamper with the charger. Failure to follow these instructions may cause the battery to swell or explode.
Operating safeguards
R Unplug the product from power outlets
before cleaning. Do not use liquid or aerosol cleaners.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
5

Important Information

R Do not disassemble the product. R Do not allow liquids such as water, or
foreign materials such as metal pieces or flammable materials to get into the SIM card holder. This can result in the risk of fire, electric shock, or malfunction.
R Do not leave this product near heat sources
(such as radiators, cookers, etc.), in direct sunlight, or in a car under blazing sun. It should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C.
R You are advised not to use the phone in an
aircraft. Turn the phone off before boarding an aircraft. Set the alarm function off so that the phone cannot be automatically turned on. Using this phone in an aircraft may be hazardous to the aircraft’s operation and disrupt wireless communication. It may also be illegal.
R You are advised not to use this product at
refuelling points. Users are reminded to observe restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations are in progress.
R It is imperative that drivers exercise proper
control of vehicles at all times. Do not use a phone while you are driving; find a safe place to stop first. Do not speak into a hands free microphone if it will take your mind off the road. Always acquaint yourself thoroughly with restrictions concerning the use of phones within the area where you are driving and observe them at all times.
R RF signals may affect electronic systems in
motor vehicles (for example, fuel injection, air bag systems) that have been improperly installed or are inadequately shielded. For more information, consult the manufacturer of your vehicle or its equipment.
R The use of excessive sound volume
through earphones, headphones, or headsets may cause hearing loss.
R Do not shine the light close to anybody’s
eyes or turn the light in the direction of car drivers. This can result in the risk of injuries or accident.
Medical
R Consult the manufacturer of any personal
medical devices, such as pacemakers or implanted cardioverter defibrillators to determine if they are adequately shielded from external RF (radio frequency) energy.
R Wireless Technology Research (WTR)
recommends a minimum separation of
15.3 cm between a wireless device and an implanted medical device such as pacemaker or implanted cardioverter defibrillator to avoid potential interference with the medical device. If you have any reason to suspect that your phone is interfering with a pacemaker or other medical devices, turn off the phone immediately and contact the manufacture of pacemaker or other medical devices.
R Turn off the phone in hospitals or health
care facilities when any regulations posted in the area instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
Hearing aids
R This phone is hearing aid compatible and is
rated equivalent to the M3/T3 rating of the ANSI C63.19 test method. Most hearing aids on the market should be compatible with this product but compatibility is not guaranteed. Please consult with your Doctor or hearing aid manufacturer before using a hearing aid with this product.
CAUTION
Installation
R The AC adaptor is used as the main
disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.
R It is recommended that you keep a written
record of any important data which you store in your phone or SIM card in order to avoid accidental loss.
6
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Important Information
SIM card
R Do not place magnetic cards or similar
objects near the phone. Magnetic data on cash cards, credit cards, telephone cards and floppy disks, etc. may be deleted.
R Do not put magnetic substances close to
the phone. Strong magnetism might affect operation.
R Do not damage, carelessly handle, or
short-circuit the gold-coloured contacts. Data might be lost or malfunction may result.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
1. Do not use this product near water. For example, avoid areas near a bathtub, washbowl, kitchen sink, laundry tub, or swimming pool.
2. Avoid using the phone if charging during an electrical storm. There may be a remote risk of electric shock from lightning.
3. Do not use the phone to report a gas leak in the vicinity of the leak.
4. Use only the power cord and battery indicated in this manual. Do not dispose of the battery in a fire. It may explode. Check with local codes for possible special disposal instructions.
5. Do not paint or attach a thick sticker to the phone. This may prevent proper operation.
SAVE THESE INSTRUCTIONS

For best performance

Environment
R The product should be kept free from
excessive smoke, dust, moisture, high temperature and vibration.
R To avoid damage, charge the battery only
in temperatures ranging from 5 °C to 40 °C.
Routine care
R Wipe the outer surface of the product
with a soft and dry cloth.
R Do not use benzine, thinner, or any
abrasive powder.

Other information

Notice for product disposal, transfer, or return
R This product and SIM card can store your
private/confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as contacts stored in the contacts list, call logs, and text messages (SMS) from the memory before you dispose of, transfer, or return the product.
Information for Users on Collection and Disposal of Old Equipment and used Batteries
1
2
3
These symbols (A, B, C) on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
7
Important Information
For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.
Information on Disposal in other Countries outside the European Union
These symbols (A, B, C) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol
This symbol (B) might be used in combination with a chemical symbol (C). In this case it complies with the requirement set by the Directive for the chemical involved.
Trademarks
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under licence. All other trademarks identified herein are the property of their respective owners.
SAR
THIS MODEL MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES and the requirements of the EU Directive 1999/5/EC. Your wireless device is a radio transmitter and receiver. It is designed not to exceed radio wave exposure limits recommended by international guidelines. These guidelines
were developed by the independent scientific organisation ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health. These guidelines also form the basis of international regulations and standards on RF Exposure. The guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for wireless devices is 2 W/kg. The highest SAR value for this device tested at the ear was 0.569 W/kg. The highest SAR value for this device tested on the body was 0.244 W/kg.
*1
As SAR is measured utilizing the devices highest transmitting power the actual SAR of this unit while operating is typically below that indicated above. This is due to automatic changes to the power level of the device to ensure it only uses the minimum level required to communicate with the network. The World Health Organization has stated that present scientific information does not indicate the need for any special precautions for the use of wireless devices. They note that if you want to reduce your exposure then you can do so by limiting the length of calls. Additional Information can be found on the websites: World Health Organization (http://www.who.int/emf) ICNIRP (http://www.icnirp.org) *1 For body-worn operation, this device
must be separated from the body by a minimum of 1.5 cm.

Specifications

R Standard:
Dual band GSM 900/1800 MHz Bluetooth version 2.0
R Power source:
220–240 V AC, 50/60 Hz
R Power consumption (When charging):
Standby: Approx. 0.2 W Maximum: Approx. 4.0 W
R Operating/Charging conditions:
Operating: 0 °C – 40 °C, 20 % – 80 % relative air humidity (dry) Charging: 5 °C – 40 °C
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Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Important Information
R Battery:
Li-Ion 3.7 V/940 mAh
R Antenna:
Internal
R SIM card type:
1.8 V/3 V
R Shock resistant:
This product has cleared the drop test stipulated by “MIL-STD-810E,516”.
Note:
R The illustrations in these instructions may
vary slightly from the actual product.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
9
Important Information

Setting up

Installing the SIM card and the battery
Important:
R Make sure the phone is turned off and the
AC adaptor is disconnected before removing the battery.
R Use only the battery specified.
1 Open the battery cover.
2 Position the SIM card as shown below
with the gold-coloured contacts facing down and the notched corner turned to the left. Carefully slide the SIM card into the holder until the tab is positioned on the SIM card edge.
3 Insert the battery, and then close the
battery cover.
A
B
R When the language selection is
displayed, see page 14.
Removing the SIM card
To remove the SIM card, press the tab and place a finger on the opposite side of the SIM card edge, then gently slide it out.
Battery charging
Charge for about 3 hours. Charging time and battery life might differ when the phone is out of GSM network range.
R Use only the supplied AC adaptor.
n Charging with charger
(220-240 V AC, 50/60 Hz)
Hook
Charge indicator
Confirm “Charging” is displayed.
n Charging without charger
10
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Getting Started

Note:
R When the battery is fully charged, the
charge indicator goes off and “Fully
charged” is displayed.

Note when setting up

Note for installing the SIM card and the battery
R When inserting or removing the SIM card,
take care not to accidentally touch or scratch the gold-coloured contacts.
R Wipe the battery end (
, ) with a dry
cloth.
R Avoid touching the battery end (
, ) or
the unit contacts.
Note for battery charging
R Charge the battery in a place with an
appropriate ambient temperature ranging from 5 °C to 40 °C.
R The AC adaptor should only be used
indoors.
R Do not put any conductive materials such
as coins or hairpins onto the charge contacts. This can result in the risk of overheating.
R It is normal for the phone and the AC
adaptor to feel warm during charging.
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
R Clean the charge contacts of the phone
and charger with a soft and dry cloth once a month. Clean more often if the unit is exposed to grease, dust, or high humidity.
Battery level
Colour Icon Battery level
Green High
Medium
Low
Red Needs charging.
Panasonic Lithium Ion (Li-Ion) battery performance (supplied battery)
Operation
Operating time
*1
In continuous use 3.8-9.0 hours
Not in use (standby) 280 hours max.
*1 Operating time is dependent upon usage
environment, battery age and condition.
Note:
R The battery might swell when its life is close
to an end. This is dependent on the usage conditions and is not a problem.
R The battery level may not be displayed
correctly after you replace the battery. In this case, charge the battery again.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
11
Getting Started

Controls

P
Q
O
S
M
R
L
N
A
B
D
C
F
I
J
H
E
G
K
T
U
Light
Receiver
Charge indicator
Ringer indicator MjN/MkN
( : Volume up/down)
(Change display font size)
Navigator key M N (Talk)
Centre of navigator key/
Confirmation key M N (Speakerphone)
Dial keypad
M N: International call “+”/
Space insert “ ”
M
N: Call voicemail
M
N: Profile key
Connector cover
Microphone
M N (Light)
Press and hold to keep the light on.
M N (Key lock) M N (Message shortcut key)
Display
M N (Off/Power) M N (Clear/Mute)
Headset jack
Charge contacts M N (Priority call)
Speaker
Key functions
Function key
– M N: Make or answer calls/function key to
select the feature shown above.
– M
N: End calls/function key to select
the feature shown above.
Navigation Key
– Centre of navigator key: Select the feature
shown above.
– MDN, MCN, MFN, or MEN: Scroll through various
lists/items or move the cursor to edit a number/name.
– MEN or MFN: Adjust the receiver, speaker, or
ringer volume.
– MDN: Open the main menu (page 14). – MCN: View the contacts list (page 23).
12
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Getting Started

Display

Display symbols
Symbol Meaning
R Signal strength: the more
bars visible, the stronger the signal.
R R: The phone is currently
seeking or using another network outside your home network.
Battery level
Key lock is on. (page 15)
Silent mode is on. (page 15)
Vibration mode is on. (page 26)
The line is on a call.
Speakerphone is on. (page 16)
Ringer volume is off. (page 26)
Incoming call
Outgoing call
Missed call
Mute is on. (page 17)
Equalizer is set. (page 17)
The call is on hold. (page 18)
Text messages (SMS) or contacts saved to the phone. (page 20, 23)
Text messages (SMS) or contacts saved to the SIM card. (page 20, 23)
R New text message (SMS)
received. (page 21)
R Text message (SMS) which
has not been sent or read.
R When flashing:
Text message (SMS) memory is full.
Symbol Meaning
Text message (SMS) which has been sent.
Text message (SMS) which has already been read.
New voicemail message received.*1 (page 22)
R Schedule alarm is set.
(page 33)
R Alarm is on. (page 34)
Night mode is on. (page 34)
The Bluetooth feature is on. (page 36)
Another Bluetooth device is connected. (page 36)
Headset/Bluetooth headset (option) is connected.
*1 Voicemail subscribers only
Function items
Icon Action
Displays the menu.
Accepts the current selection.
Returns to the previous screen.
Opens the recent call log.
Makes/answers a call.
Ends the call.
Opens the option menu.
Answers a 2nd call. (page 18)
Resets the call duration.
Opens the contacts list. (page 23)
Stores phone numbers.
Selects multiple items. (page 34)
Stops alarm. (page 33, 34)
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
13
Getting Started
Icon Action
Activates the snooze function. (page 33, 34)
Turns the power off. (page 34)
Menu items
The following items are shown when you press
(centre of the navigator key).
Item Feature
Messages
Phonebook
Call Log
Settings
Tools
Clock Settings

Turning the power on/off

Power on
Press M
N for about 1 second.
Note:
R PIN1 code request is displayed if the
inserted SIM card is initially PIN locked or PIN1 code request is set to on (page 32). Enter PIN1 code and press
or M N.
Power off
Press M
N for about 2 seconds.

Initial settings

Symbol meaning: Example: MbN: “Off”
Press MCN or MDN to select the words in quotations.
Important:
R The phone may prompt you to set display
language and date and time each time a new SIM card is installed.
A
MbN: Select your desired language. ®
B Continue from step 3 in “Date and
time”, page 14.
Display language
1
® ®
2 MbN: “Display” ® 3 MbN: “Language” ® 4 MbN: Select your desired language. ®
Note:
R If you select a language you cannot read:
® ® ® MCN 2 times ®
® MDN ® ® MbN: Select your desired language. ®
Date and time
1
® ®
2 MbN: “Date & Time” ® 3 Enter the current date, month, and year.
®
Example: 15 July, 2011
M1N M5N M0N M7N M2N M0N M1N M1N R To change the date format:
® MbN: Select the desired format.
®
4 Enter the current hour and minute.
Example: 9:30
M0N M9N M3N M0N R To change the time format:
® MbN: Select “AM”, “PM”, or “24
hours”. ®
5
14
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Getting Started
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