Oki C5500 SETUP GUIDE
Contents
Ordering Replacement Supplies . . . . . . . . . . . . . . . . . . . . . 2
Using the Printer Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Navigating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Menu Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Tray 1 and Optional Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . 5
Multi-Purpose Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Media Specifications/Loading . . . . . . . . . . . . . . . . . . . . . . . . . 6
Changing Default Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Exit Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Print Media Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Selectable Media Weight Settings . . . . . . . . . . . . . . . . . . . . . 10
Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transparencies and Labels . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Thick Paper and Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . 13
Oki . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Clearing Media Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Jams 372, 380 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Jam 381 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Jams 382, 383 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Jam 390 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Jam 391 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Jam 392 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Common Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . 24
Service & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
59381102
1
Ordering Replacement Supplies
How to Order
• Consult the dealer where you
purchased your printer.
• Consult an Oki Data Authorized
Sales or Service Dealer. For the
nearest dealer, call
1-800-654-3282.
• U.S., Puerto Rico, Guam,
U.S. Virgin Islands only: Order
on the Internet at
WWW.OKIPRINTINGSOLUTIONS.COM
• U.S. only: Order toll-free by
phone at 1-800-654-3282, using
®
, MasterCard®, or AMEX®.
VISA
Order Numbers
Important!
Use only genuine Oki Toner
Cartridges.
Toners/Drums, Type C8
Toner Oki Part No.
Black, Standard 43381904
Black, High Capacity 43324404
Cyan, Standard 43381903
Cyan, High Capacity 43324403
Magenta, Standard 43381902
Magenta, High Capacity 43324402
Yellow, Standard 43381901
Yellow, High Capacity 43324401
Drum Oki Part No.
Black 43381704
Cyan 43381703
Magenta 43381702
Yellow 43381701
Other Consumables
Item Oki Part No.
.
Fuser, 120V 43363201
Fuser, 230V 43363202
Transfer Belt 43363401
Installation
The printer’s consumable items all
include replacement instructions.
Take Advantage of
OKI
Supply Manager
• Calculates your usage based on
information you provide.
• Sends you an email reminder
when it’s time to reorder
To re gis ter, g o to
WWW.OKIPRINTINGSOLUTIONS.COM.
Check Out
Oki Managed Services
A document output analysis of your
business which could save you up
to 30% on your printing costs.
Call 1-888-654-6264 to schedule
an appointment with an Oki
Managed Services project manager.
Or, for more information, go to
WWW.OKIPRINTINGSOLUTIONS.COM
.
2
Using the Printer Menu
Navigating
Note
Settings made in the printer
driver will override the printer
menu settings.
Navigating the Menu
1. Press
2. Press
3. Press
4. Press
to enter the Menu mode.
or
repeatedly to scroll through the
Categories, Items and Values.
to select a Category, Item or
Value to change, or to engage
the new setting for a Value.
For Example
If the MP Tray will normally be
loaded with transparencies, set the
printer menu as follows:
NTER
1. Press E
2. Press + repeatedly until you see
MPT MEDIA TYPE
PLAIN *
3. Press E
The second line of the display
starts blinking.
4. Press + repeatedly until
TRANSPARENCY appears on the
second line of the display.
5. Press E
An asterisk appears next to your
selection.
6. Press E
The setting is engaged.
7. Press O
.
NTER
.
NTER
.
NTER
.
N LINE
.
to exit the Menu mode.
3
Using the Printer Menu
Menu Summary
Summary of Menu
Categories
Information Menu
Print the Menu Map, Network
settings or Demo page.
Print Menu
Set the number of copies, feed
tray used, etc.
Media Menu
Set media size and weight for
the various trays, etc.
Color Menu
Set color density, registration,
etc.
Sys Config Menu
Set power save, timeouts, etc.
USB Menu
Set parameters for USB.
Network Menu
Set network parameters.
Maintenance Menu
Enable power save, and set
other printer parameters.
Usage Menu
Indicates page counts and
remaining life for consumables.
Printing the MenuMap
The MenuMap provides a listing of
the current printer menu settings.
1. Press + one or more times until
you see
INFORMATION MENU
2. Press E
3. Press E
The MenuMap prints and the
printer goes back on line.
NTER
.
PRINT MENU MAP
EXECUTE
NTER
.
4
Tray 1 and Optional Tray 2
Media Specifications
Media Weight Range
Media Size Range:
Capacity, 20-lb.
(75 g/m
2
) paper:
Tray 1: 17 to 32 lb. US Bond (64 to 120 g/m2)
Optional Tray 2: 17 to 47 lb. US Bond (64 to 176 g/m2)
Letter, Legal-14, Legal-13.5, Legal-13, A4, A5, A6 [Tray 1
only], B5, Executive
Tray 1: 300 sheets
Optional Tray 2: 530 sheets
Loading Paper
1
2
3
4
5
Changing the Default Media
Weight
Note
The default media weight setting
for Trays 1 and 2 is Medium.
1. Press E
2. Press + repeatedly until MEDIA
MENU appears on the display.
3. Press E
4. Press + repeatedly until
•TRAY1 MEDIAWEIGHT
•TRAY2 MEDIAWEIGHT
appears on the display.
5. Press E
6. Press + repeatedly until the
second line of the display shows
the Value you wish to use.
7. Press E
8. Press O
NTER
.
NTER
.
TRAY1 PA PERSI ZE
LETTER
or
NTER
.
NTER
.
N LINE
.
5
Multi-Purpose Tray
Media Specifications/Loading
Media Specifications
Weight Range
Size Range:
Takes:
20 to 54 lb. US Bond (42 to 113 lb. Index, 75 to 203 g/m2 metric)
Min. 4.13" x 5.83" [105 to 148 mm], max. 8.5" x 14" [216 x 356 mm]
(Non-standard sizes must be defined in driver before printing: see your
on-line User’s Guide.)
Banners: 8.25 to 8.5'' [210 to 216 mm] wide by up to 47.25'' [1.2 m]
long. Must be fed one sheet at a time.
100 sheets 20-lb. (75 g/m2 ) paper, 50 transparencies, 10 envelopes
Labels: max. feed stack = about 3/8-inch (1 cm) high
Loading Paper
1
2
3
4
5
6
Letterhead stationery
• Single-sided printing: load face
up, top edge into the printer.
• Double-sided printing (the
optional duplex unit must be
installed): load face down with
top edge away from the printer.
6
Multi-Purpose Tray
Changing Default Media
Note
For the MP Tray, the default
settings are:
•Media Type = Plain.
• Media Size = Letter
To Set Transparencies as
the Default Media in the
MP Tray, see
“For
Example” on page 3.
To Set Heavy Paper, Labels,
or Envelopes as the
Default Media in the MP
Tray
First, set the Media Size
1. Press E
mode.
2. Press + repeatedly until MEDIA
MENU appears on the display.
3. Press E
4. Press + repeatedly until MPT
PAPER SIZE appears on the
display.
5. Press E
The second line of the display
starts blinking.
6. Press + repeatedly until the
second line of the display shows
the Value
COM-10 ENVELOPE)
to use.
NTER
to enter the Menu
NTER
.
TRAY1 PA PERSI ZE
LETTER *
NTER
.
(for envelopes, select
you wish
7. Press E
The setting is engaged and the
second line of the display stops
blinking.
8.
Envelopes
the MP Tray for envelopes, press
O
Heavy paper / labels:
are setting the MP Tray for
heavy paper or labels, keep
going.
Heavy Paper and Labels Only:
Set
9. Press +.
10.Press E
The second line of the display
starts blinking.
11.Press + repeatedly until your
choice of CARD STOCK or
LABELS appears on the second
line of the display.
12.Press Enter.
13.Press Back.
The setting is engaged and the
second line of the display stops
blinking.
14.Press O
The printer goes back on line.
NTER
twice.
: If you are setting
N LINE
and you are done.
If you
the Media Type
MPT MEDIATYPE
PLAIN *
NTER
.
N LINE
.
7
Exit Trays
Top (Face Down) Exit
Tray
This is the exit tray that is normally
used.
• For papers up to 47 lb. US Bond
(176 g/m
• Holds up to 250 sheets of 20-lb.
US Bond (75 g/m
•Sheets exit face down.
2
).
2
) paper.
Rear (Face Up) Exit
Tray
• Provides straight-through,
curl-free print path for
transparencies, envelopes, labels
and heavy paper.
• Handles paper from 17 to 54 lb.
US Bond (64 to 203 g/m
• Holds up to 100 sheets of 20-lb.
US Bond (75 g/m
• Sheets exit face up (for
multi-page documents, select
reverse order printing in your
application Print dialog box).
2
) paper.
2
).
Note
If the rear tray is open, all
printed pages will exit there
regardless of the printer driver
setting.
Opening the Rear-Feed
Tray
1
2
8
Print Media Settings
General Information
Why Change Media
Settings?
Always make sure the media
setting matches the print media
you are using.
Improper media settings:
• cause poor quality printing
•cause flaking
• can damage the printer
Printer Driver Versus
Printer Menu
Print media settings can be made in
the printer driver or in the printer
menu.
• Printer driver settings override
printer menu settings.
Default Media Weight
Settings
The default media weight setting
for all trays is Medium (20 to 27 lb.
US Bond [75 to 101 g/m
2
]).
Changing Defaults
See pages 5 and 7.
Resetting to the Original
Defaults
1. Press E
2. Press - repeatedly until you see
MAINTENANCE MENU on the
display.
3. Press E
4. Press E
The printer resets and returns to
the on-line state.
NTER
.
NTER
.
MENU RESET
EXECUTE
NTER
.
Media Settings for
Individual Print Jobs
If you are printing a job on special
media, you can temporarily load
the media in a tray and change the
media settings for that tray in the
driver as you print the job.
9
Print Media Settings
Selectable Media Weight Settings
Ranges for Printer
Media Weight
Media weight settings can be made
in the printer menu or the printer
driver.
Important!
Settings made in the printer driver
override the printer menu settings.
Selectable Media Weight
Settings, US Bond
Setting US Bond (Metric)
Light 17 to 19 lb.
(64 to 71 g/m
Medium 20 to 27 lb.
(75 to 101 g/m
Heavy 28 to 32 lb.
(105 to 120 g/m
Ultra Heavy 33 to 54 lb.
(124 to 203 g/m
Selectable Media Weight
Settings, Index
2
)
2
)
2
)
2
)
US Bond versus Index
To determine if a paper weight is
US Bond or Index, check the metric
equivalent. E.g.,
2
•35 lb. US Bond = 132 g/m
•35 lb. Index = 64 g/m
For more information, go to
www.paper-paper.com/
weight.html.
Sample Ream Labels
US BOND
Media Weight, US Bond
[sometimes given as substance]
Media Weight, Metric: confirms
US Bond vs Index.
INDEX
2
Setting Index (Metric)
Light 35 to 40 lb.
(64 to 71 g/m
Medium 42 to 56 lb.
(75 to 101 g/m
Heavy 58 to 67 lb.
(105 to 120 g/m
Ultra Heavy 69 to 113 lb.
(124 to 203 g/m
2
)
2
)
2
)
2
)
Media Weight, Index.
Media Weight, Metric: confirms
Index vs US Bond
10
Print Media
Paper
Specifications
Caution!
The ink on pre-printed letterhead stationery must be able to withstand
446°F (230°C) for 0.2 second, including mechanical pressures to 25 psi
(1.8 kg/cm
2
).
Feed Sizes Exit
Tray 1 • Letter
•Executive
•Legal-14
• Legal-13.5
•Legal-13
•A4, A5, A6
•B5
Tray 2 Same as Tray
1, but no A6.
MP Tray Same as Tray
1, but custom
sizes can also
be used.
1. Weights in this column are US Bond (see page 10 for more information).
2. Min. = 4.13" x 5.83"; max. = 8.5" x 14": must be defined in the printer driver.
Top
Rear
Top
Rear
Rear
Only
2
Media Weight
• Light (17- 19 lb.)
• Medium (20-27 lb.)
• Heavy (28-32 lb.)
• Light (17- 19 lb.)
• Medium (20-27 lb.)
• Heavy (28-32 lb.)
• Ultra Heavy (33-54 lb.):
limited to 47 lb. max.
• Medium (20-27 lb.)
• Heavy (28-32 lb.)
• Ultra Heavy (33-54 lb.)
1
Recommended Media
•Oki Bright White
Proofing Paper, 32 lb.
(see page 14)
• Hammermill Laser
Printer Radiant White,
24 lb.
• Xerox 4024, 20 lb.
Same as Tray 1
Same as above, plus:
• Oki Banner Paper (see
page 14).
Banner Paper__________________________________
• Width: 8¼ to 8½" (210 to 216
mm)
• Length: 14 to 47¼" (357.4 to
1200 mm)
• Paper Weight: up to 34 lb. US
Bond (128 g/m2)
• Feed Tray: MP Tray Only
• Exit Tray : Re ar Exi t Tray Only
• Printing: Simplex (1-sided) Only
Note
Banner paper must be fed in one
sheet at a time.
1
11
Print Media
Transparencies and Labels
Caution!
Print media must be able to
withstand 446°F (230°C) for 0.2
second, including mechanical
pressures to 25 psi (1.8 kg/cm
2
).
Transparencies
Important!
Use only recommended transparencies.
•
Exit:
Rear Exit Tray Only
•
Media Weight Setting:
Recommended
• Oki Premium Color
Transparencies (see page 14)
• 3M CG3720
Printing
Individual Jobs
Make the following settings in the
printer driver as you print the job:
•Source = MP Tray
• Media Size = Letter or A4
• Medi a Ty pe = Tran spare ncy
All Jobs (Set Transparencies as
the Default)
Set the printer menu as follows
(see “Navigating the Menu” on
page 3.):
• MP Tray PaperSize = Letter (the
default) or A4
• MP Tray MediaType =
Transparency
Ignored
Labels
•
Exit:
Rear Exit Tray Only
•
Media Weight Setting:
Medium, Heavy or Ultra Heavy
Loading Labels
• Multi-Purpose
tray
•Label side up
•Top edge aimed
into the printer.
Recommended
• Avery 5161 White Laser Label,
Letter Size
• Avery 7162, 7664, 7666 White
Laser Labels, A4 Size
Printing
Individual Jobs
Make the following settings in the
printer driver as you print the job:
•Source = MP Tray
• Media Size = Letter or A4
• Media Type = Labels
All Jobs (Set Labels as the
Default)
Set the printer menu as follows
(see page 3):
• MP Tray PaperSize = Letter or A4
• MP Tray MediaType = Labels
12
Print Media
Thick Paper and Envelopes
Caution!
To avoid damage to the printer,
ALWAYS CHANGE THE PRINTER
SETTINGS WHEN PRINTING ON
THICK MEDIA.
Thick Paper
•
Sizes:
Legal-14, Legal-13.5, Legal-13,
A4, A5, A6, B5, Custom (must be
defined in the printer driver).
•
Exit Tray:
Recommended
• Oki Premium Card Stock (see
page 14)
Printing
Individual Jobs
Make the following settings in the
printer driver as you print the job:
•Source = Tray1 (
MP Tray (
• Size = see sizes above
• Type = Heavy or Ultra Heavy
(see page 10).
All Jobs (Set Thick Paper as the
Default)
Set the printer menu to (see page
3):
• PaperSize = see sizes above.
•Media Type:
– Tray 1 = Heavy (28-32 lb.
– MP Tray = Heavy (28-32 lb.
*US Bond
Letter, Executive,
Rear Only
17-32 lb.
20-54 lb.
or Ultra Heavy (33-54 lb.
)
*
) or
*
*
)
)
*
)
Envelopes
Caution!
Envelopes must be able to
withstand 446°F (230°C) for 0.2
second, including mechanical
pressures to 25 psi (1.8 kg/cm
Important!
For the best print results, use only
the recommended envelopes.
Never use envelopes with metal
clasps, snaps, windows, or V-flap
seals:
•
Exit:
Rear Exit Tray Only
Media Type Setting:
•
Media Weight Setting:
•
Ignored
Recommended
• Oki Premium Envelopes (see
page 14).
Printing
Individual Jobs
Make the following settings in the
printer driver as you print the job:
•Source = MP Tray
• Size = COM-10
All Jobs (Set Envelopes as the
Default)
Set the printer menu to (see
page 3):
•PaperSize = COM-10 ENVELOP
2
Ignored
)
13
Print Media
Oki
Oki® Synflex™*
Waterproof, Tear Resistant
White, 8½'' x 11'' (216 x 279
mm)
OKI Part # Qty
52205901 100/box
Oki Bright White
Proofing Paper
White, 32-lb.
8½'' x 11'' (216 x 279 mm)
OKI Part # Qty
52206101 500/box
Oki Premium
Envelopes
COM-10 (#10), white wove
Security tinted, Redi-Strip seal
OKI Part # Qty
52206301 100/box
52206302 500/box
*
Oki Premium Color
Transparencies
Size 8½'' x 11'' (216 x 279 mm)
Oki Banner Paper
70 lb. Index (128 g/m2)
Size 8½'' x 35.4'' (216 x 899
*
mm)
OKI Part # Qty
52207901 25/box
52206002 100/box
Oki Premium Card
Stock
Acid-free archival quality
White, 8½'' x 11'' (216 x 279
mm)
OKI Part # Weight Qty
52205601 60 lb. Cover 250/box
52205602 90 lb. Index 250/box
52205603 110 lb. Index 250/box
* For best printing results:
Temperature range Humidity
65 to 77°F (18 to 25°C) 40 to 65%RH
*
OKI Part # Qty
52205701 50/box
To purchase Oki media, contact
your local Oki dealer or visit:
WWW.OKIPRINTINGSOLUTIONS.COM
14
Power Save
Power Save sets how long the
printer waits before going into
standby mode. This saves energy,
but the printer requires time to
warm up when it receives a print
job or if you want to enter the
menu and change settings.
Setting the Power Save
Interval
1. Press + repeatedly until you see
SYSTEM CONFIG MENU on the
display.
2. Press E
3. Press E
The second line of the display
starts blinking.
4. Press + repeatedly until the
value you wish to select (
30, 60 [default], or 240
minutes) appears on the
display.
5. Press E
The new setting is engaged and
the second line of the display
stops blinking.
6. Press O
NTER
.
POW SAVE TIME
60 MIN *
NTER
.
5, 15,
NTER
twice.
N LINE
.
Disabling (or
Re-enabling) Power
Save
The printer comes set for Power
Save enabled. To disable (or
enable) Power Save
1. Press E
mode.
2. Press - repeatedly until you see
MAINTENANCE MENU on the
display.
3. Press E
4. Press + repeatedly until you see
5. Press E
The second line of the display
starts blinking.
6. Press + to toggle back and forth
between DISABLE and ENABLE.
7. Press E
The new setting is engaged and
the second line of the display
stops blinking.
8. Press O
NTER
to enter Menu
NTER
.
POWER SAVE
ENABLE†
NTER
.
NTER
twice.
N LINE
.
15
Control Panel
B
ACK
Button
In the Menu mode, press B
go back to the previous Item or
Category, or to place the printer
back on line.
ACK
to
+ Button
Press + to enter the Menu mode or
to go to the next Category, Item or
Value in the Menu.
Press and hold this button to
advance rapidly through the
entries.
– Button
Press – to go back to the previous
Category, Item or Value in the
Menu.
Press and hold – to rapidly advance
backwards rapidly through the
entries.
E
NTER
Button
Press E
mode.
When the printer is n the Menu
mode, press E
Category or Item to change. Once
you have changed the setting to a
new Value, press E
the Value.
ON L
Press ON L
between on line and off line status.
NTER
to enter the Menu
NTER
INE
Button
INE
to switch the printer
to select a
NTER
to engage
When the printer is in the Menu
mode, press O
Menu mode and return the printer
to on line.
If there is a paper size mismatch
error, press O
to print.
Press O
print job from the MP Tray once
paper has been loaded.
If there is a memory overflow,
press O
the printer back on line.
C
Press and hold C
printing the current job.
When the printer is in the Menu
mode, press C
Menu mode and place the printer
back on line.
N LINE
N LINE
ANCEL
N LINE
to exit the
N LINE
to force the job
to start a manual
to recover and place
Button
ANCEL
to stop
ANCEL
to exit the
Ready Light (Green)
On:
printer is on line.
Off:
printer is off line.
Flashing:
printer is receiving data.
Attention Light (Red)
On:
Warning or Error status
Off:
Normal status.
Flashing:
Alarm status
16
Clearing Media Jams
Jams 372, 380
OPEN FRONT COVER
nnn: PAPER JAM
nnn = 372 or 380
1
2
3
17
Clearing Media Jams
Jam 381
3 Remove the image drums/
OPEN TOP COVER
381: PAPER JAM
1
Caution!
To avoid damage to the drums:
• Be sure to set the drums on a
2
C
M
Y
K
• Do not touch the shiny green
• Do not expose the drums to light
toner cartridges:
flat surface.
area on the bottom of the
drums.
for more than 5 minutes.
CAUTION! The fuser (behind
cyan [C] toner) may be HOT.
4
18
Clearing Media Jams
Jam 381 (cont.)
Warning!
printing, the fuser will be
To remove a sheet trapped in the
fuser, grasp the edge of the
sheet, push the fuser pressure
release lever (
front and down, and lift out the
sheet. Then let go of the fuser
pressure release lever.
If the sheet is well advanced into
the fuser, see step 4 under “Jam
382.”
If the printer has been
HOT
1
) towards the
6
!
C
M
Y
K
7
5
19
Clearing Media Jams
Jams 382, 383
OPEN TOP COVER
nnn: PAPER JAM
nnn = 382 or 383
1
2
• If the sheet does not come
out easily, go to step 3.
• If the sheet does come out
easily, close the cover.
3
CAUTION! Fuser may be HOT!
To remove the sheet if it is
trapped in the fuser, reach inside
the printer and push the fuser
pressure release lever (
towards the front and down, and
pull out the sheet. Then let go of
the fuser pressure release lever.
5
1
)
6
4
20
Clearing Media Jams
Jam 390
If the Sheet Can’t Easily Be
CHECK MP TRAY
390: PAPER JAM
If the Sheet Has Just Begun to
Enter the Printer
Pulled Out from the Front
1
2
21
3
Clearing Media Jams
Jam 391
4
OPEN FRONT COVER
391: PAPER JAM
1
5
2
3
6
22
Clearing Media Jams
Jam 392
4
OPEN FRONT COVER
392: PAPER JAM
1
5
2
3
23
Common Error Messages
For additional error messages, see
your on-line User’s Guide.
XXX TONER SENSOR ERROR
Appears on the second line of the
display to indicate that the lever for
the toner cartridge color indicated
is not pushed all the way back.
What to Do
Open the cover. Push the lock lever
toward the back of the printer as
far as it will go. Close the cover. If
this does not clear the message,
call your local service dealer.
XXXX ORDER TONER
Appears on the second line of the
display to indicate that color
toner cartridge is getting low.
Note
If you have changed the LOW
TONER item in the SYSTEM
CONFIG MENU to STOP, the
ATTENTION light will blink and
you must either replace the toner
cartridge immediately or press
ON LINE to continue printing.
What to Do
Be sure you have a genuine OKI
replacement toner cartridge (see
page 2) on hand.
XXXX
INSTALL NEW TONER
nnn: XXXX TONER EMPTY
The toner cartridge indicated
(
XXXX
) has run out of toner.
What to Do
Replace the toner with a genuine
OKI Toner Cartridge (see page 2).
TONER NOT
INSTALLED XXXX
Tone r
XXXX
is missing or an
incorrect toner cartridge is
installed. When this message
appears, the printer stops after
every 20 pages. To continue
printing, you must open and close
the top cover.
What to Do
Replace the toner with a genuine
OKI Toner Cartridge (see page 2).
NON GENUINE
TONER XXXX
The toner cartridge indicated
(
XXXX
) is not a genuine OKI Toner
Cartridge. When this message
appears, the printer stops after
every 20 pages. To continue
printing, you must open and close
the top cover.
What to Do
Remove the toner cartridge and
replace it with a genuine OKI Toner
Cartridge (see page 2).
24
Common Error Messages (cont.)
XXXX DRUM LIFE
Appears on the second line of the
display to indicate that color
black
(e.g,
be replaced.
What to Do
Replace the
(See the instructions supplied with
the new image drum.)
INSTALL ADDITIONAL MEMORY
420: MEMORY OVERFLOW
The amount of data in the file being
printed has exceeded the printer’s
memory.
What to Do
• Reduce the size of the file being
printed (e.g., print the file as
separate groups of pages instead
of all the pages at one time).
• Install additional memory in the
printer (see your on-line User’s
Guide for more information).
LOAD XXX IN MP TRAY
AND PRESS ONLINE SWITCH
The printer has received a job for
printing from the Multi-Purpose
Tray and no media is loaded in the
tray.
What to Do
Load the requested media (
the Multi-Purpose Tray, then press
ON LINE.
) image drum needs to
xxxx
image drum.
xxxx
xxx
) in
TRAY t EMPTY
Appears on the second line of the
display to indicate that the media in
tray t is almost out.
What to Do
Load more media in the tray before
printing any large print jobs from
that tray.
CHECK FUSER
320: FUSER MISSING
The fuser is not properly installed.
What to Do
Open the top cover and check the
fuser:
1. Press down on the fuser to be
sure it is firmly locked in place.
The message should disappear.
Note
If the message still appears,
push the blue latches at either
end of the fuser back (toward
the printer cover hinge) and lift
the fuser out, then lower it back
into the printer, pushing it firmly
down in place. You should feel
the latches at either end engage.
2. Close the cover.
PRESS ONLINE SW
INVALID DATA OR TIMEOUT
The hard disk drive is not available
and job spooling cannot take place.
What to Do
Press the ON LINE button.
25
Common Error Messages (cont.)
CANCELING JOB
(USER DENIED)
The Job Accounting software has
detected a print job from a user
who is either
• not authorized to print
or
• trying to print a color job and
only authorized to print black
and white jobs.
What to Do
The user should contact the system
Administrator to see if their
authorization can be changed.
26
Service & Support
First …
Consult the store where you purchased your printer.
Additional OKI Resources
• Available 24 hours a day, 7 days a week
• Visit our multilingual web site:
•Visit
• Call 1-800-654-3282.
MY.OKIDATA.COM
OKI is a registered trademark of Oki Electric Industry Company, Ltd.
3M is a trademark or registered trademark of 3M.
AmEx is a registered trademark of American Express Co.
Avery is a registered trademark of Avery Dennison Corporation.
HammerMill is a registered trademark of HammerMill.
MasterCard is a registered trademark of MasterCard International, Inc.
VISA is a registered trademark of Visa.
Windows is either a registered trademark or trademark of Microsoft Corporation in
the United States and other countries.
Xerox is a trademark of Xerox Corporation.
.
WWW.OKIPRINTINGSOLUTIONS.COM
.
27
Guide de référence
pratique
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