NUANCE SafeCom Controller, SafeCom Color Front-end Owner's Manual
D60700-07
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Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go,
SafeCom ePay and the SafeCom logo are trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other
countries. All other trademarks referred to herein are the property of their
respective owners. Nuance Communications, Inc. cannot be held responsible for
any technical or typographical errors and reserves the right to make changes to
products and documentation without prior notification.
Third Party Software: This software may contain third party software which
requires notices and/or additional terms and conditions. Such required third
party software notices and/or additional terms and conditions are located in
the SafeCom Third Party Notice document.
Patent: Nuance Communications, Inc. has received the following British patent
GB 2350 713 B, US patent US 6,952,780 B2 and Europe EUR EP1 120 701.
© Copyright 1995 - 2012 Nuance Communications, Inc. All rights reserved
Nuance Communications, Inc.
Lautrupvang 12
DK-2750 Ballerup
Denmark
Phone: +45 4436 0240
E-mail: safecom_info@nuance.com
Web: safecom.eu
D60700-07
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Table of contents
1 Introduction ............................................................................................5
1.1 SafeCom Controller ........................................................................ 5
1.2 Requirements ............................................................................... 5
1.3 SafeCom Controller product ............................................................. 5
1.4 SafeCom Color Front-end product ...................................................... 5
1.5 SafeCom ID Devices ........................................................................ 6
1.6 Copy Control on MFPs ..................................................................... 7
1.7 Available documentation ............................................................... 14
1.8 About this manual ........................................................................ 14
1.9 Document history ........................................................................ 15
2 SafeCom Controller ................................................................................. 17
2.1 Overview ................................................................................... 17
2.2 Connect hardware ....................................................................... 17
2.3 Setup process via SafeCom Color Front-end ........................................ 18
2.4 Setup process via SafeCom Administrator ........................................... 18
2.5 Lights on SafeCom Controller .......................................................... 20
2.6 Copy Control with SafeCom MFP Cable .............................................. 21
2.6.1 SafeCom MFP Cable Canon ............................................. 22
2.6.2 SafeCom MFP Cable HP .................................................. 22
2.6.3 SafeCom MFP Cable HP 9055mfp and 9065mfp ..................... 23
2.6.4 SafeCom MFP Cable Konica Minolta ................................... 24
2.6.5 SafeCom MFP Cable Kyocera Mita ..................................... 24
2.6.6 SafeCom MFP Cable Océ ................................................ 25
2.6.7 SafeCom MFP Cable Ricoh .............................................. 26
2.6.8 SafeCom MFP Cable Sharp .............................................. 26
2.6.9 SafeCom MFP Cable Xerox .............................................. 27
2.6.10 SafeCom setup with FDI instructions for Xerox PH3635 ........... 28
2.6.11 Enable copy locking on Xerox WorkCentre 75xx .................... 29
2.7 SafeCom Controller web interface .................................................... 30
2.7.1 Log in to the SafeCom Controller web interface ................... 30
2.7.2 Advanced Configuration web page .................................... 30
2.7.3 SafeCom web page ....................................................... 31
2.7.4 Printer web page ......................................................... 32
2.7.5 TCP/IP web page ......................................................... 34
2.8 SafeCom Controller – How to .......................................................... 35
2.8.1 Specify SafeCom server and printer connection .................... 35
2.8.2 Register device ........................................................... 35
2.8.3 Set password to prevent unauthorized access ...................... 35
2.8.4 Select user identification ............................................... 36
2.8.5 Disable the test button .................................................. 36
2.8.6 Add driver names ......................................................... 36
2.8.7 Assign a fixed IP address to the SafeCom Controller............... 36
2.8.8 Assign IP address using arp and ping .................................. 37
2.8.9 Assign IP address using the SafeCom Color Front-end ............. 37
2.8.10 Specify help desk contact .............................................. 38
2.8.11 Specify printer’s DNS name............................................. 38
2.8.12 Specify the LAN speed ................................................... 38
2.8.13 Enable Copy Control ..................................................... 39
2.8.14 Restore factory default ................................................. 39
2.8.15 Specify another port than 9100 ........................................ 39
2.8.16 Enable High Speed Print................................................. 39
2.8.17 Enable SafeCom Go ...................................................... 39
2.8.18 Control FTP and TELNET network access ............................ 40
2.9 SafeCom Controller update software ................................................. 40
2.9.1 Update software via FTP ................................................ 41
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2.9.2 Update software via Mini-FTP .......................................... 42
2.10 Monitor link to SafeCom Color Front-end ............................................ 43
2.11 SafeCom Color Front-end, Cotag ...................................................... 43
2.11.1 Initial configuration via card ........................................... 43
3 Using SafeCom Color Front-end.................................................................. 44
3.1 Login ........................................................................................ 44
3.2 Pull Print – Document list ............................................................... 46
3.3 Copy ........................................................................................ 47
3.4 Logout ...................................................................................... 47
3.5 First time login with PUK code ........................................................ 47
3.6 Change PIN code ......................................................................... 48
3.7 Cleaning the touch-screen.............................................................. 48
4 Troubleshooting ..................................................................................... 49
4.1 SafeCom Help Desk Assistant .......................................................... 49
4.2 At the printer: Out of order ............................................................ 49
4.3 At the printer: User unknown .......................................................... 49
4.4 At the printer: Login denied ........................................................... 49
4.5 At the printer: Restricted access ...................................................... 50
4.6 At the printer: Error printing document ............................................. 50
4.7 At the printer: Question mark before the document name ...................... 50
4.8 At the printer: Printer busy, retry later ............................................. 50
4.9 At the printer: Login error <number> ................................................ 50
4.10 At the printer: Error printing: General Failure ..................................... 50
4.11 At the printer: Card reading not working ............................................ 50
4.12 Document is not printed ................................................................ 51
4.13 At the printer: Printer is not available ............................................... 51
4.14 Copy jobs are not tracked .............................................................. 51
4.15 Device web interface: Displayed incorrectly or settings not saved ............. 51
5 Regulatory information ............................................................................ 52
6 Index ................................................................................................... 53
1 Introduction
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1 Introduction
1.1 SafeCom Controller
The SafeCom Controller offers user authentication and Pull Printing
independent of printer manufacturer. Users log in either through the attached
SafeCom Color Front-end or stand-alone SafeCom ID Device.
SafeCom Controller works together the SafeCom G3 Server software and is
designed to help companies and organizations gain control over their printing
costs and document security. The SafeCom solution can be enhanced with addon modules to build customer specific and scalable solutions.
1.2 Requirements
Possible to connect to printer via network.
One free network socket (RJ-45 port, 10/100 BASE-TX).
One free power socket.
Web browser with use of JavaScript (Active Scripting) enabled.
It is strongly recommended to use a fixed IP address for the SafeCom
Controller and the printer.
SafeCom device license.
1.3 SafeCom Controller product
SafeCom Controller
Features a built-in 2-port switch (no need for
additional network outlet).
Supports full-duplex transmission.
Uses software S80 508.nnn, where nnn must be 760
or higher.
Connects to printer via network port.
Supplied with a switch mode power supply (Input:
100-240V~, 50-60Hz/500mA, Output: 12V, 1.25A).
1.4 SafeCom Color Front-end product
SafeCom Color
Front-end
Features a color touch-screen (4.3 inch LCD, 480 x
272 pixels, 24-bit color) with an optional built-in
card reader. It can be configured to accept login by
card and/or code. The SafeCom Front-end runs the
Microsoft Windows CE operating system.
When touching the screen you can either use your
fingertips or a PDA pen.
Color is black. Dimensions: 13.7 x 19.0 x 4.4 cm.
1 Introduction
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1.5 SafeCom ID Devices
Table 1 SafeCom Controller supported SafeCom ID Devices
Identification Method
Card
Reader
USB
p/n
Card
Reader
Serial
p/n
Color
Front-end
Serial
p/n
Windows authentication / User code
672040
SafeCom AWID Reader
696020
696010
696040
SafeCom Barcode Reader
694020
694010
SafeCom Casi-Rusco Reader
652420
652010
652040
SafeCom Cotag Reader
678020
67804x
SafeCom Deister Reader
65504x
SafeCom EM Reader [E]
SafeCom EM Reader [R]
674120
674420
674110
674140
SafeCom Felica Reader
697420
697410
697440
SafeCom HID Reader 35 bit [E]
SafeCom HID Reader 35 bit [R]
673120
673420
673110
673140
SafeCom HID Reader 37 bit
671120
671110
671140
SafeCom iCLASS Reader [E]
SafeCom iCLASS Reader [R]
654120
654420
654110
654140
SafeCom Indala Reader 26 bit
670420
670010
670040
SafeCom Indala Reader 29 bit
651020
651010
651040
SafeCom IoProx
658420
658010
658040
SafeCom Legic Reader [E]
SafeCom Legic Reader [R]
679120
679420
679110
679140
SafeCom Magnetic Card Reader (Tr 1)
959010
959040
SafeCom Magnetic Card Reader (Tr 2)
954010
691040
SafeCom Magnetic Card Reader (Tr 3)
657010
657040
SafeCom Magnetic Card Reader DD (Tr 1)
692010
SafeCom Magnetic Card Reader DD (Tr 2)
691020
SafeCom Magnetic Card Reader DD (Tr 3)
692020
SafeCom Mifare Reader [E]
SafeCom Mifare Reader [R]
970120
970420
970110
970140
SafeCom Nedap Reader
653020
978990
653040
SafeCom NexWatch Reader
698420
698010
698040
Table 1 shows the supported identification methods. The ID device is either
fitted or supplied with a 1.8 - 2.0 m cable. Additional information about the ID
devices is available in SafeCom G3 Administrator’s ManualD60603.
1 Introduction
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1.6 Copy Control on MFPs
If you wish to control the copy function on Multifunction Printers (MFPs) the
MFP must be networked and in most cases you need a special SafeCom MFP
cable. The tables in the following shows the MFPs that allow the SafeCom
solution to control the copy function and count the number of copied pages
(requires SafeCom Tracking).
The number (nnn010) is the SafeCom part number of the cable. Please contact
safecom_sales@nuance.com to hear about support for other MFPs.
Canon
SafeCom
MFP cable
p/n
Notes
Canon MEAP-enabled
MFPs
None
SafeCom Go Canon
Canon imageRUNNER
1022, 2020, 2200, 3025,
3035, 3300, 4580i, 5000,
5000i, 5020i, 6000, 6000i,
6020i
Canon imageRUNNER
3100C
A
AB
961010
SafeCom Controller.
1 Introduction
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HP
SafeCom
MFP cable
p/n
Notes
HP Color LaserJet
CM4540 MFP
HP LaserJet
M4555
AB
A
965010
SafeCom Controller.
HP LaserJet
M3035 MFP,
M4345 MFP, 4345mfp,
M5035 MFP,
M9040 MFP, M9050 MFP
9040mfp, 9050mfp
HP Color LaserJet
CM3530 MFP,
CM4730 MFP, 4730mfp,
CM6030 MFP, CM6040 MFP
CM8050 MFP, CM8060 MFP,
9500mfp
A
AB
None
SafeCom Go HP.
HP LaserJet
M3035 MFP, M3027 MFP
M4345 MFP, 4345mfp,
M5025 MFP, M5035 MFP,
8150mfp,
9000mfp, 9000lmfp,
M9040 MFP, M9050 MFP
9040mfp, 9050mfp
HP Color LaserJet
CM3530 MFP,
CM4730 MFP, 4730mfp,
CM6030 MFP, CM6040 MFP
9500mfp
A
AB
965010
SafeCom Controller.
HP LaserJet
9055mfp, 9065mfp
AD
960010
SafeCom Controller.
Konica Minolta
SafeCom
MFP cable
p/n
Notes
Konica Minolta Bizhub
C250, C300, C350, C351,
C352, C450, C600
662010
SafeCom Controller.
Konica Minolta Bizhub
C203, C253, C353, C451,
C550, C650
960010
SafeCom Controller.
Konica Minolta
7022, 7085, 7115, 7118,
7130, 7135, 7145, 7155,
7165, 7222, 7255, 7272
960010
SafeCom Controller.
1 Introduction
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Kyocera Mita
SafeCom
MFP cable
p/n
Notes
Kyocera Mita
KM-2530, KM-3035,
KM-3530, KM-4035,
KM-5035,
KM-C850, KM-C2630
C
661010
SafeCom Controller.
Network interface card
firmware must be up-todate, e.g.
IB-21E version 1.3.3
SB-110 version 9.5.17
…
Océ
SafeCom
MFP cable
p/n
Notes
Océ CS
CS171, CS175, CS191,
CS230
662010
SafeCom Controller.
Océ CS
CS163, CS173, CS193,
CS231, CS240, CS250
960010
SafeCom Controller.
Océ VarioPrint
2045/55/65, 2050-70,
3145E, 3155E, 3165E
968010
SafeCom Controller.
MFP’s firmware must support
printing via port 9100.
Copy Control Interface (CCI)
from Océ (p/n 5583625)
Panasonic
SafeCom
MFP cable
p/n
Notes
Panasonic
…
664010
1 Introduction
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Ricoh1
SafeCom
MFP cable
p/n
Notes
MP C2050, MP C2550,
MP C2800, MP C3300,
MP C4000, MP C5000
None
SafeCom Go Ricoh
MP 2550, MP 3550,
MP 4000, MP 5000,
MP C6000, MP C7500
None
SafeCom Go Ricoh
MP 1100, MP 1350,
MP 5500, MP 6500,
MP 7500, MP 9000,
MP C2500, MP C3000,
MP C3500, MP C4500
Included
SafeCom Go Ricoh
MP 2510, MP 3010,
MP 3500, MP 4500
2051 (DSm651),
2060 (DSm660),
2075 (DSm675),
3025 (DSm725),
3030 (DSm730),
3035 (DSm735),
3045 (DSm745),
3224C (DSc424),
3228C (DSc428),
3232C (DSc432),
3235C (DSc435),
3245C (DSc445),
3260C (DSc460),
5560C (CS555),
Included
SafeCom Go Ricoh
450, 650, 1022, 1027,
1032, 1035, 1045, 1060,
1075, 1515,
2015, 2018, 2018D, 2022,
2027, 2035, 2035e, 2045,
2045e, 2051, 2060, 2075,
2090, 2105
966010
SafeCom Controller.
1224C, 1232C, 2232C,
2238C, 3131, 3224C,
3228C, 3232C 3235C,
3245C, 3260C, 5560C,
CL7000 with Copy Feature
Expander Kit
B
966010
SafeCom Controller.
1
Ricoh MFPs are also supported when sold under the NRG, Gestetner, Infotec,
Lanier, Nashuatec, Rex-Rotary and Savin brands.
1 Introduction
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Sharp
SafeCom
MFP cable
p/n
Notes
Sharp OSA-enabled MFPs
None
SafeCom Go Sharp.
Sharp product key for the
Sharp External Account
Module (MX-AMX3) MUST be
registered on the MFP.
Sharp MX
MX2300N, MX2700N,
MX3501, MX4501
AB
663010
SafeCom Controller.
Sharp AR Color
AR-C260M
963010
SafeCom Controller.
Sharp AR Mono and MX-M
AR-M350, AR-M450,
AR-M276, AR-M351,
MX-M350
665010
SafeCom Controller.
1 Introduction
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Xerox
SafeCom
MFP cable
p/n
Notes
Xerox WorkCentre Pro
232, 238, 245,
255, 265, 275
AB
None
SafeCom Go Xerox.
Xerox EIP must be enabled.
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n 498K10230.
Xerox Phaser
3635
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit
Xerox p/n 097N01676
Xerox WorkCentre
4250, 4260
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit
Xerox p/n 097N01676
Xerox WorkCentre
5632, 5638, 5645, 5655,
5665, 5675, 5687
AB
None
SafeCom Go Xerox.
Xerox EIP must be enabled.
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n 498K10230.
Xerox WorkCentre
7228, 7235, 7245
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n.
Xerox WorkCentre
7232, 7242
AB
None
SafeCom Go Xerox.
Xerox EIP must be enabled.
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n.
Xerox WorkCentre
7328, 7335, 7345
AB
None
SafeCom Go Xerox.
Xerox EIP must be enabled.
AB 962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n.
Xerox WorkCentre
7655, 7665, 7675
AB
None
SafeCom Go Xerox.
Xerox EIP must be enabled.
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n 098S04886.
Xerox WorkCentre
7132, 7228, 7235, 7245
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n 498K14140.
Xerox WorkCentre Pro
32, 35, 40, 45, 55, 65, 75,
90, 165, 175
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n 498K10230.
Xerox Document Centre
212, 214, 220, 230, 240,
255, 265, 332, 340, 420,
425, 426, 430, 432, 440,
460, 470, 480, 490, 535,
545, 555
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n ?
1 Introduction
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Xerox
SafeCom
MFP cable
p/n
Notes
Xerox WorkCentre Pro
C2128, C2636, C3545
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n 098S04822.
Xerox DocuColor
12, 240, 250, 1632, 2240,
3535
Xerox WorkCentre
M24, M118, M123, M128,
M133
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n 498K14140.
Xerox WorkCentre Pro
123, 128, 133
AB
962010
SafeCom Controller and
Xerox Foreign Interface Kit.
Xerox p/n 497K02202.
Note: Unless mentioned explicitly the MFPs can only report the number of
copied pages and does not provide information about paper size or use of color
and duplex.
A Supports paper size and duplex information.
B Supports color detection on a per copy page basis.
C Page counter is updated at end of copy job and after every 50 or 100 pages
depending on model.
D Page counter is updated at end of copy job.
Note: Some of the MFPs that are unable to provide information about paper
size or use of color try to compensate for this lack of detail by reporting a
higher number of copied pages. One popular method is to report that two
pages are copied when actually one monochrome A3 page or one color A4 page
is copied. Likewise one color A3 page would be reported as 4 pages.
When a SafeCom Controller and stand-alone card reader is used, copying can
begin only after any pending Pull Print jobs have been printed. If a SafeCom
Front-end is attached the user is free to log in to copy, print or both.
1 Introduction
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1.7 Available documentation
SafeCom Smart Printing
SafeCom Smart Printing Administrator’s Quick Guide D10600
How to install a SafeCom Smart Printing solution.
SafeCom G3
SafeCom G3 Administrator’s Manual D60603
A comprehensive manual that the administrator should consult to make a
successful SafeCom solution. The manual includes information about
SafeCom Tracking, SafeCom Rule Based Printing, SafeCom Client Billing,
and SafeCom Pay.
1.8 About this manual
This manual applies to SafeCom G3 Server version S82 070.420*06 and
Nuance SafeCom Controller version S80 508.780*66.
This manual is organized as follows:
Chapter 1 Introduction lists the supplied SafeCom documentation, lists
system requirements and how this manual is organized.
Chapter 2 SafeCom Controller describes the installation and the web
interface of the external solution.
Chapter 3 Using SafeCom Color Front-end describes how to interact with
the SafeCom Color Front-end.
Chapter 4 Troubleshooting contains hints for troubleshooting.
Chapter 5 Regulatory information contains regulatory information.
1 Introduction
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1.9 Document history
Revision D60700-07
Cosmetic changes
Added information on how to enable copy locking on Xerox WorkCentre
75xx (2.6.11)
Added paragraph on Correct disposal of this product to section 5
Revision D60700-06
SafeCom Controller version S80 508.780*62.
SafeCom G3 Server version S82 070.420*06
HP Future Smart devices CM4540 MPF and M4555 are now supported (1.6).
Xerox Phaser 3635 is now supported (1.6).
Updated section on how to SafeCom setup Xerox Phaser 3635 via FDI
instructions (2.6.10).
Revision D60700-05
SafeCom Controller version S80 508.780*55.
Xerox WorkCentre 4250 and 4260 are now supported (1.6).
Revision D60700-04
SafeCom Controller version S80 508.780*44.
Updated section:
1 Introduction
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Lights on SafeCom Controller (2.5).
Added section: Copy Control with SafeCom MFP Cable (2.6).
Possible to reference multiple SafeCom servers (2.7.3).
Added details about Post Tracking support (2.7.4).
Added section: Monitor link to SafeCom Color Front-end (2.10).
Revision D60700-03
SafeCom Controller version S80 508.780*38.
How to control FTP and TELNET access (2.8.18).
Added new sections to chapter 4 Troubleshooting.
Revision D60700-02
SafeCom Controller version S80 508.780*37.
Added section on TCP/IP settings including WINS (2.7.5).
Revision D60700-01
SafeCom Controller version S80 508.780*36.
Initial version.
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