NEC xen mail cti User Manual

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Xen IPK

Xen Mail CTI Installation

Guide

NEC Business Solutions Ltd

Doc. No. 8557 - Release 1.1

June 2004

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ii Xen IPK Xen Mail CTI Installation Guide

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Chapter 1 Introduction

Section 1 Overview- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Conventions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1

Section 2 Battery Disposal and Safety - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2

Related documentation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3

Chapter 2 Setting Up the System

Section 1 New with this Product - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5

Section 2 Setup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Setup steps- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6

Section 3 Installing the voice messaging system boards. . . . . . . . . . . . . . . . 7

Section 4 Connecting communication devices . . . . . . . . . . . . . . . . . . . . . . . . 8

Section 5 Integration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Section 6 Programming the Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Section 7 Setting up the Voice Messaging System Software. . . . . . . . . . . . 18

Section 8 Changing the Keypad Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Section 9 Signing In and Signing Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 3 Remote Access

Section 1 Remote access overview- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25

Remote access software functions - - - - - - - - - - - - - - - - - - - - - - 25

Section 2 Setting up the support computer . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Section 3 Preparing an existing support computer. . . . . . . . . . . . . . . . . . . . 28

Section 4 Setting up a support computer’s phone book . . . . . . . . . . . . . . . 29

Section 5 Starting and Ending a Remote Access Connection . . . . . . . . . . . 32

Direct connection requirements- - - - - - - - - - - - - - - - - - - - - - - - - 32 Modem connection requirements - - - - - - - - - - - - - - - - - - - - - - - 32

Section 6 Using the OS/2 host process switcher. . . . . . . . . . . . . . . . . . . . . . 34

Section 7 Changing the remote access default logon name and

password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Section 8 Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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Section 9 Tracking remote access connections . . . . . . . . . . . . . . . . . . . . . . 38

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Section 10 Using Dial Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Section 11 Using keyboard chat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Chapter 4 Backing Up & Restoring the System

Section 1 Using the backup and restore utilities - - - - - - - - - - - - - - - - - - - - 41

Setup steps for LAN backups and restores- - - - - - - - - - - - - - - - - 41 Setup steps for backups and restores with no LAN connection- - - 41

Section 2 Installing the BRFT Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Section 3 Installing network protocols for backups. . . . . . . . . . . . . . . . . . . . 43

Section 4 Setting the voice messaging system to log on to a network . . . . 46

Windows connection with NetBIOS - - - - - - - - - - - - - - - - - - - - - - 46

Automatic Windows log on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

NetWare connection- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 48

Section 5 Setting up a remote Windows computer for backups. . . . . . . . . . 50

Windows 98 or ME setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 50

Windows NT or 2000 setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Section 6 Scheduling system backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Section 7 Transferring backup files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Direct connection requirements - - - - - - - - - - - - - - - - - - - - - - - - - 56 Modem connection requirements- - - - - - - - - - - - - - - - - - - - - - - - 56

Section 8 Restoring system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Chapter 5 Upgrading the Voice Messaging System

Section 1 Upgrade overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 61

Upgrade steps - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 61

Section 2 Adding system languages and prompts. . . . . . . . . . . . . . . . . . . . . 62

Steps for adding a language - - - - - - - - - - - - - - - - - - - - - - - - - - - 62

Section 3 Increasing the number of ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Steps for adding ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 64

Section 4 Adding feature packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Steps for adding feature packages - - - - - - - - - - - - - - - - - - - - - - 66

Section 5 Setting up actions after greetings . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Chapter 6 Setting Up TeLANophy

Section 1 TeLANophy overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 71

TeLANophy setup steps - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 71

Section 2 Configuring network protocols for TeLANophy. . . . . . . . . . . . . . . 72

Section 3 Specifying station numbers for VewCall Plus . . . . . . . . . . . . . . . . 73

Section 4 TeLANophy workstation overview . . . . . . . . . . . . . . . . . . . . . . . . . 74

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Setup steps- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74

Section 5 TeLANophy workstation hardware and software requirements . 75

Section 6 Setting up TeLANophy network protocols . . . . . . . . . . . . . . . . . . 76

Section 7 TCP/IP for Windows 98 or later. . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Section 8 TCP/IP for Windows NT 4.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Section 9 TCP/IP for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Section 10 Testing the TCP/IP setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Section 11 TeLANophy workstation installation overview . . . . . . . . . . . . . . . 81

Installing ViewFax - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 81

Section 12 Installing TeLANophy from a CD . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Section 13 Installing TeLANophy from a network . . . . . . . . . . . . . . . . . . . . . . 83

Section 14 Using TeLANophy applications with WANs and the Internet . . . 84

Section 15 Installing ViewMail for Microsoft Messaging on Workstations . . 85

Workstation requirements- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 85 Installing ViewMail for Microsoft Messaging - - - - - - - - - - - - - - - - 85

Appendix A About the System Board

Section 1 About the system board - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 87

XenMail CTI system board - - - - - - - - - - - - - - - - - - - - - - - - - - - - 87 Daughter Board- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 89

Appendix B Starting and Shutting Down the System

Section 1 Starting and shutting down the system- - - - - - - - - - - - - - - - - - - 91

Appendix C Changing Network Protocols

Section 1 Changing network protocols- - - - - - - - - - - - - - - - - - - - - - - - - - - 93

Changing network protocols - - - - - - - - - - - - - - - - - - - - - - - - - - - 93

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Chapter 1– Introduction

Introduction Chapter 1

ECTION

OVERVIEW

About this guide

The Installation Guide contains instructions for setting up the voice messaging system. Refer to, Chapter 2– Setting Up the System to begin the set up process.

Conventions

This guide uses the following conventions:

User input

Information that the user types appears in a unique font. For example, type

MSGORDER and press ENTER.

Key names

Names of keys on the keyboard appear in capital letters. For example, ALT+TAB.

A Note contains information that supplements the main text but is not essential to the understanding of the text. A Note may supply information that applies only in special cases.

A See also provides references to other topics related to the current topic.

CAUTION: A Caution advises users that failure to avoid or to take a specific

action may lead to unwanted results.

WARNING! A Warning advises users that failure to avoid or to take a specific

action will result in physical harm to the user, damage to the hardware, or destruction of data.

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ECTION

ATTERY DISPOSAL

AND SAFETY

The XenMail CTI system includes a battery list below. When disposing of these batteries, you must comply with applicable Federal and State regulations regarding proper disposal procedures.

IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL

DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH! THE PRODUCT YOU PURCHASED CONTAINS A NICKEL-CADMIUM OR SEALED LEAD BATTERY. NICKEL-CADMIUM OR SEALED LEAD BATTERIES MUST BE COLLECTED, RECYCLED OR DISPOSED OF IN AN ENVIRONMENTALLY SOUND MANNER.

The incineration. landfilling or mixing of nickel-cadmium or sealed lead batteries with the municipal solid waste stream is PROHIBITED BY LAW in most areas. Contact your local solid waste management officials for other information regarding the environmentally sound collection, recycling and disposal of the battery.

Nickel-Cadmium (or sealed lead) batteries must be returned to a Federal or State approved nickel-cadmium (or sealed lead) battery recycler. This may be where the batteries were originally sold or a local seller of automotive batteries. Contact your local waste management officials for other information regarding the environmentally sound collection, recycling and disposal of the battery contained in this product.

Table 1-1: Battery Types and Quantities for KSUs and ETUs

Unit Name Type of Battery Quantity

XenMail CTI Lithium 1

CAUTION

Danger of explosion if batteries are incorrectly installed. Replace only with the same or equivalant type of battery as indicated throughout this manual.

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Setup steps

1 Insert the voice messaging system board into the phone system.

See "Installing the voice messaging system boards" on page 7.

2 Connect communication devices to voice messaging system board.

See “Connecting communication devices” on page 8.

3 Set up the phone system integration.

See "Integration Overview" on page 9.

4 If you plan to use a remote access connection to access the voice messaging

system screens, set up a support computer to do so.

See "Remote Access" on page 25.

5 Configure the voice messaging system software for network backups,

feature packages, and system languages.

See "Setting up the Voice Messaging System Software" on page 18.

6 Customise the integration, as necessary.

See “Changing the Keypad Map” on page 22.

7 Sign in to the system screens.

See “Signing In and Signing Out” on page 24.

8 If your system includes TeLANophy, set it up.

See “TeLANophy overview” on page 32.

9 Set up the voice messaging system ports, transaction boxes, and

subscribers, and integration options for your site.

See System Management Guide: System overview, Chapter 2.

10 If your system includes FaxMail, set it up.

See System Management Guide: “FaxMail setup, Chapter 9.

11 Back up the voice messaging system.

See “Using the backup and restore utilities on page 32.

6 - Chapter 2 Setting Up the System

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ECTION

INSTALLING THE VOICE

MESSAGING SYSTEM

BOARDS

The voice messaging system board provides all voice messaging system application functions and voice recording storage on their hard disks.

To install the voice messaging system board in the phone system, perform the following procedure. For an illustration of the main board used for all systems, see “About the system board.”

To install the voice messaging system board(s)

1 Turn off the phone system.

2 Insert the board halfway into any available slot in the phone system.

3 Do one of the following:

• To access the voice messaging system screens using a monitor, keyboard, and mouse, plug these devices into the appropriate locations on the voice messaging system board.

• To access the voice messaging system screens using a remote access connection, set SW3 dip switch #2 Off for a direct connection or On for a modem connection.

4 Confirm the SW3 dip switch #1 and #2 are set Off and switch #3 and #4

are set On.

5 Insert the board all the way into the slot.

6 Confirm the Shutdown switch is set On.

7 Turn on the phone system. When the software LED lights, the voice

messaging system is running and ready for use. The system may take 5-10 minutes to start.

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ECTION

Perform the procedure below in the following scenarios:

CONNECTING

COMMUNICATION

DEVICES

• If you want to access the voice messaging system’s hard drive using a monitor, keyboard, and mouse plugged directly into the voice messaging system board. (When you are on-site and the system is accessible.)

• If you want to utilise a LAN connection for TeLANophy and to perform network backups.

• If you want to utilise a modem for remote access connections.

Refer to “About the system board” for an illustration of the voice messaging system board.

To connect communication devices to the voice messaging system

1 If you did not plug in a monitor, keyboard, and mouse when you installed

the voice messaging system board and you want to use these devices, do the following:

• Set the Shutdown switch Off to shut down the voice messaging system.

• After voicemail has shut down, turn off the KSU.

• Pull the board half-way out of the phone system.

• Plug in a monitor, keyboard, and mouse into the voice messaging system board.

• Push the board into the phone system. Be sure that the board are firmly seated in the slot.

• Set the Shutdown switch On and turn KSU on.

2 To utilise a LAN connection, plug the network cable connector into the

Ethernet jack on the voice messaging system board.

3 To utilise a modem connection, plug the modem’s analogue phone line

into the phone jack on the voice messaging system board.

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ECTION

INTEGRATION O

VERVIEW

The basic integration between the phone system and the voice messaging system is set up using procedures found in this section and in your phone system manufacturer’s documentation.

In this section, you specify how the phone system will work with the voice messaging system integration by assigning extension numbers and setting up hunt groups, trunk routing, and call overflow. See “Programming the Phone System” on page 10.

Additional voice messaging system features, such as live record, easy message access, identified subscriber messaging, and trunk mapping for transaction boxes, are set up on the voice messaging system’s Switch Setup. screens. Refer to related topics in the System Management Guide for details.

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ECTION

PROGRAMMING THE P

HONE SYSTEM

To set up the phone system to support digital voice messaging, complete the procedures in this section.

The following table describes the key functions on individual stations.

Key Function

FEATURE Return to preceding page

RECALL Advance to next page

CONF Go to next selection

REDIAL Enter pause, hyphen, *, or #

SPEAKER Exit programming mode

ANSWER Go back one level

TRANSFER Save settings

HOLD Clear settings

*Move left

# Move right

To enter programming mode

1 From port 01 or 02, press the FEATURE key.

2 Press the HOLD key.

3Dial #0*.

To assign interface slot number

Memory block 7-1 assigns the slot number on the phone system that contains the voice messaging system board.

1 Press the LK7 key.

2 Press the LK1 key.

3 Enter the cabinet number and press # .

4 Enter the slot number for the voice messaging system board.

5 Press the RECALL key twice to advance to page 3.

6 Press the LK4 key.

7 Press the TRANSFER key to save the slot assignment and advance to

the next slot.

8 Press the ANSWER key twice to exit slot assignment.

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To assign phone type

Memory block 7-2 assigns port numbers and specifies the ports as Digital Voicemail (DVM) ports.

1 Press the LK7 key.

2 Press the LK2 key.

3 Enter the port number of the first voice messaging system port.

NOTE: Ports 01 and 02 cannot be assigned as voicemail.

4 Press the LK7 key to assign the port as DVM.

5 Press the TRANSFER key to save the port assignment and advance to

the next port.

6 Repeat steps 4 and 5 for the remaining ports.

7 Press the ANSWER key twice to exit port assignment.

CAUTION: If you make a mistake while performing the above procedure, start

over from step 1 of the procedure, “To assign interface slot number” on page 10.

To assign station numbers

Memory block 4-10 assigns the extension numbers that the phone system will use to access voice messaging system ports.

1 Press the LK4 key.

2Dial 10.

3 Press * four times, then enter the port number of the first voice

messaging extension.

4 Enter the extension number to be assigned to this port.

5 Press the TRANSFER key to save the extension number assignment.

6Dial 10.

7 Press the CONF key to advance to the next voice messaging system

port.

8 Repeat steps 4 through 7 for each extension number to be assigned.

9 Press the ANSWER key to exit extension assignment.

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To set up a hunt group

Memory block 4-14 assigns the first extension as the pilot hunt number. Memory block 4-15 assigns extensions to the hunt group.

1 Press the LK4 key.

2Dial 14.

3 Press * twice, then enter the port number of the first voice messaging

extension.

4 Press the LK2 key to assign the port as a master in the hunt group.

5 Press the TRANSFER key to save the pilot hunt number assignment

and advance to memory block 4-15.

6 Press * twice and dial 14.

7 Press the CONF key to advance to the next port.

8 Press the LK2 key to assign the port as a master in the hunt group.

9 Press the TRANSFER key to save the pilot hunt number assignment.

10 Repeat steps 6 through 9 for each voice messaging port to assign all as

masters in the hunt group.

11 Enter the port number for the first voice messaging extension.

12 Press the TRANSFER key.

13 Press * twice.

14 Dial 5.

15 Press the CONF key to advance to the next port.

16 Enter the extension number of the next port.

17 Press the TRANSFER key to save the hunt group extension

assignment.

18 Repeat steps 13 through 17 for each extension.

NOTE: To set up call overflow, program the phone system to handle calls

when all voice messaging ports are busy. For a circular hunt group, set the last voice messaging system port to forward to the first port. With this setup, forwarded callers hear a ringback tone and callers who dial the system directly hear a busy tone. Or, you can forward overflow calls to an operator by setting the last voice messaging system port to forward to the operator.

19 Press the ANSWER key to exit hunt group extension assignment.

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To set up trunk routing

Memory block 3-42 assigns direct inward termination (DIT) of central office (CO) lines during day mode for the system. Memory block 3-43 directs CO lines during night mode. Perform this procedure if you are planning to use the voice messaging system’s automated attendant.

1 Press the LK3 key.

2 Press the TRANSFER key.

3Dial 42.

4 Press * four times, then enter the number of the first CO line to ring the

voice messaging system.

5 Enter the extension of a voice messaging system hunt group master

port.

6 Press the TRANSFER key to save the CO line assignment for day mode

and to advance to the next memory block.

7 Enter the extension of a voice messaging system hunt group master

port

8 Press the TRANSFER key again to save the CO line assignment for

night mode.

9Press * .

10 Dial 2.

11 Press the CONF key to advance to the next CO line.

12 Repeat steps 5 through 11 for each CO line to ring the voice messaging

system.

13 Press the ANSWER key to exit the DIT assignment.

To make the forward all calls setting available by class of service

Memory block 1-8-08 enables the selected class of service to forward all calls.

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 08.

4 Enter the class of service number.

5 The LK1 key is lit when the forward all calls setting is available to the

selected class of service. Press the LK1 key if it is not already lit.

6 Press the TRANSFER key to save the selection and advance to the next

class of service.

7 Repeat steps 4 through 5 for each class of service that requires the

forward-all-calls setting.

8 Press the ANSWER key twice to exit the forward-all-calls selection.

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To make the call forwarding on busy/no answer setting available by class of service

Memory block 1-8-08 enables the selected class of service to forward calls on busy/no answer.

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 08.

4 Enter the class of service number.

5 Press the RECALL key.

6 The LK5 key is lit when the forwarding on busy/no answer setting is

available to the selected class of service. Press the LK5 key if it is not already lit.

7 Press the TRANSFER key to save the selection and advance to the next

class of service.

8 Repeat steps 5 through 7 for each class of service that requires call

forwarding busy/no answer.

9 Press the ANSWER key twice to exit the station class of service

assignment.

To enable live record by trunk

Memory block 3-45 selects the live record feature for each CO line.

1 Press the LK3 key.

2 Press the TRANSFER key.

3Dial 45.

4 Press * twice, then enter the CO line number.

5 Press the LK2 key to enable live record on this CO line.

6 Press the TRANSFER key to save the live record setting.

7 Press * twice.

8Dial 45.

9 Press the CONF key to advance to the next CO line.

10 Repeat steps 5 through 9 for each CO line that will use live record.

11 Press the ANSWER key to exit live record trunk selection.

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To make the live record setting available by class of service

Memory block 1-8-08 enables the selected class of service to use the live record feature from the phone.

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 08.

4 Enter the class of service number.

5 Press the RECALL key to advance to page 4.

6 Press the LK5 key to make the live record setting available to the

selected class of service.

7 Press the TRANSFER key to save the selection and advance to the next

class of service.

8 Repeat steps 5 through 7 for each class of service.

9 Press the ANSWER key twice to exit the station class of service

assignment.

To allow the voice messaging system to use a barge-in code for live record

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 08.

4 Enter the class of service number for the voice messaging system ports.

5 The LK4 key is lit when voice messaging system trunk lines are enabled

to receive a barge-in code. Press the LK4 key if it is not already lit.

6 Press the TRANSFER key to save the selection.

7 Press the ANSWER key twice to exit the station class of service

assignment.

To allow individual stations to receive a barge-in code for live record

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 08.

4 Enter the class of service number.

5 The LK5 key is lit when the class of service is enabled to receive a

barge-in code. Press the LK5 key if it is not already lit.

6 Press the TRANSFER key to save the selection.

7 Repeat steps 4 and 5 for each class of service that requires live record.

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8 Press the ANSWER key twice to exit the selection.

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To assign the extension number of the voice messaging system for live record

Memory block 1-8-26 identifies the voice messaging ports available for live record.

1 Press the LK1 key.

2 Press the LK8 key.

3Dial 26.

4 Enter the extension number of the voice messaging system hunt group

master port.

5 Press the TRANSFER key to save the port settings.

6 Press the ANSWER key twice to exit the port assignment for live record.

To assign feature access keys

Memory block 4-12 assigns line keys as feature access keys. Program each line key as a feature access key to allow live record on individual extensions.

1 Press the LK4 key.

2Dial 12.

3 Press * four times, followed by the port number of the extension that you

want to program.

4 Enter the first line key number (for example, 09) to be assigned as a

feature access key.

5 Press the LK6 key.

6 Enter the feature access key number (01-10).

7 Press the TRANSFER key to save the key assignment and advance to

the next line key number.

8 Repeat steps 5 through 7 for each line key.

9 Repeat steps 3 through 8 for the remaining extensions that will use live

record.

10 Press the SPEAKER key to exit programming mode.

To program individual stations for call forward on all calls

1 Go off hook.

2 Dial 41, then enter the extension number of the first DVM port.

3 Hang up.

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To program individual stations for call forward on busy/no answer

1 Go off hook.

2 Dial 43, then enter the extension number of the first voice messaging

system port.

3 Hang up.

To cancel call forward or call forward on busy/no answer for individual stations

1 Go off hook.

2 Do one of the following:

• Dial 42 to cancel call forward all calls.

3 Do one of the following:

• Dial 42 to cancel call forward all calls.

• Dial 44 to cancel call forward on busy/no answer.

4 Hang up.

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ECTION

You must set up the voice messaging system software to:

SETTING UP THE VOICE M

ESSAGING SYSTEM

OFTWARE

• Perform network backups

• Use TeLANophy

• Select system languages

To do so, review the following table and then perform the procedure, “To set up the voice messaging system software” on page 18.

Setup option Action required

TeLANo phy

Network protocols

Prompts

T Configure TCP/IP or IPX/SPX protocols

T For TCP/IP, indicate: subnet mask, router, domain, server

name and TCP/IP address of voice messaging system

T For IPX/SPX, indicate: NetWare bindery or directory mode,

preferred server and name context, frame header type

T For NetBIOS over TCP/IP, configure TCP/IP and indicate: NT

domain, NT user ID, and NT password

T Indicate the system language you want to use

To set up the voice messaging system software

1 Ask your network administrator for the information required to set up the

feature packages and network protocols. Refer to the table on page 18 for details.

2 Do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the system screens, you should be able to view the Banner screen.

• If you are using remote access software to access system screens, follow the instructions in “Remote Access” on page 25 to establish a remote access connection.

3 Shut down the voice messaging system application by pressing ESC at

the Banner screen and then following the system prompts.

4 To open an OS/2 command prompt from the voice messaging system

screens, do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection, switch to the OS/2 Host Process Switcher window. (See "Using the OS/2 host process switcher" on page 34 for instructions.) Type 0 to choose “Start a new 0S/2 text session” and press ENTER.

5 At the OS/2 command prompt, type f: and press ENTER.

6Type cd \ and press ENTER.

7Type setup and press ENTER.

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8Type y to proceed with the voice messaging system Setup utility.

9 From the Setup Type menu, type 2 to choose “Configure system” and

press ENTER.

10 Press ENTER to confirm that the voice messaging software is installed

on drive E.

11 Press ENTER to confirm that the voice messaging software is installed

in the Vmail directory.

12 Review the features and options available with your new system that are

listed on-screen. Press ENTER to continue.

13 From the Update Configuration menu, choose all the configuration

options you want to set up your system:

• To set up TeLANophy, type 1 and press ENTER.

• To enable network backups, type 3 and press ENTER.

• To select the system language, type 4 and press ENTER.

NOTE: Numbers for each menu item may vary.

14 When you have completed your selection(s), press ENTER.

To set up the voice messaging system software, continued

1 From the Select Network Protocols menu, select all that apply:

• To select IPX/SPX, type 1 and press ENTER.

• To select TCP/IP, type 2 and press ENTER.

• To select NetBIOS over TCP/IP, type 3 and press ENTER.

NOTES:

• Either a TCP/IP or IPX/SPX configuration is required for TeLANophy.

• Either an IPX/SPX or a NetBIOS over TCP/IP configuration is required to perform network backups.

• To set up NetBIOS over TCP/IP, a TCP/IP configuration is also required. Select option 2 and 3 to set this up.

2 When you have completed your selection(s), press ENTER.

3 If you selected TCP/IP, perform the following actions. Otherwise, go to

step 5.

• Type 1 and press ENTER. Type the correct value for the “TCP/IP Address” field and press ENTER.

• Type 2 and press ENTER. Type the correct value for the “Subnet Mask” field and press ENTER.

• Type 3 and press ENTER. Type the correct value for the “Default Router” field and press ENTER.

• Type 4 and press ENTER. Type the correct value for the “Domain” field and press ENTER.

• Type 5 and press ENTER. Type the correct value for the “Name Server” field and press ENTER.

4 Confirm your entries are correct. Press ENTER to continue.

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5 If you selected IPX/SPX, perform the appropriate action below.

Otherwise, go to step 5.

• To select “Version 3.x or 4.x bindery mode,” type 1 and press ENTER.

• To select “Version 4.x directory service,” type 2 and press ENTER.

To set up the voice messaging system software, continued

1 If you selected “Version 3.x or 4.x bindery mode,” perform the following

actions. Otherwise, go to step 2.

• Type m and press ENTER. Type the correct value for the “NetWare name context” field and press ENTER.

• Confirm your entry is correct. Press ENTER to continue.

2 If you selected “Version 4.x directory service,” perform the following

actions:

• Type m and press ENTER. Type the correct value for the “NetWare name context” field and press ENTER.

• Confirm your entry is correct. Press ENTER to continue.

• Type m and press ENTER. Type the correct value for the “Preferred NetWare server name” field and press ENTER.

• Confirm your entry is correct. Press ENTER to continue.

3 From the Ethernet Frame Header menu, perform the appropriate action

below:

• To select “Ethernet 802.2,” type 1 and press ENTER.

• To select “Ethernet 802.3,” type 2 and press ENTER.

• To select “Ethernet Snap,” type 3 and press ENTER.

• To select “Ethernet II,” type 4 and press ENTER.

4 When you have completed your selection, press ENTER to continue.

5 If you selected NetBIOS over TCP/IP, perform the following actions.

Otherwise, go to step 1.

• Type 1 and press ENTER. Type the correct value for the “Workstation name” field and press ENTER.

• Type 2 and press ENTER. Type the correct value for the “NT Domain name” field and press ENTER.

• Type 3 and press ENTER. Type the correct value for the “Workstation description” field and press ENTER.

NOTE: If you have not configured TCP/IP, an error message is displayed. Fol-

low the on-screen instructions to continue.

6 Press ENTER to confirm your entries.

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To set up the voice messaging system software, continued

1 From the TeLANophy Server Name menu, perform one of the following

actions:

• To enter a name for the voicemail server, type m and press ENTER. Type the server name and press ENTER.

• To use the default server name, press ENTER. “Vserver” is the default server name.

2 Confirm your entry is correct. Press ENTER to continue.

3 Select the network protocols that you want the voicemail server to use to

communicate with the TeLANophy workstations:

• To select “IPX/SPX,” type 1 and press ENTER.

• To select “TCP/IP,” type 2 and press ENTER.

NOTE: If you have not configured either of these protocols, an error message

4 When you have completed your selection(s), press ENTER.

is displayed. Follow the on-screen instructions to continue.

5 If you chose to add language prompts in step 13, follow the on-screen

instructions to configure the system for these features.

6 From the Setup Complete menu, type y and press ENTER to exit the

Setup utility.

7 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

NOTE: A system with incorrect protocol information cannot connect to the

LAN. To reenter the correct values, perform the procedure, “To change an existing network protocol configuration.”

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ECTION

CHANGING THE K

EYPAD MAP

Callers interact with the voice messaging system by using the keypads on their touch-tone phones. The keypad map determines how digits are mapped to letters.

Each digit on a caller’s phone is mapped to two or three letters in the voice messaging system. Callers can enter a wildcard digit in place of any letter when they are not sure of the letter. For example, a system using the Q=7, Z=9 keypad map, the digits 7-1-1 represent P, Q, R, or S followed by any two letters.

The voice messaging system supports five keypad maps:

Keypad map name Wildcard

Q, Z on the zero digit 1

Q, Z on the 1 digit 0

Q=7, Z=9 1

numbers only 1 (groups only)

Cosmos (Sweden) None

The mapping of digits to letters should match the phone system and the phones of the outside callers. The system uses the Q=7, Z=9 keypad map by default. If your system requires a different keypad map, use the following procedure to change it.

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To change the keypad map

1 Shut down the voice messaging system by pressing ESC at the Banner

screen and then follow the system prompts.

2 To open an OS/2 command prompt from the voice messaging system,

do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging screens, go to the OS/ 2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection to access the voice messaging screens, switch to the OS/2 Host Process Switcher window. (See "Using the OS/2 host process switcher" on page 34 for instructions.) Type 0 to choose “Start a new 0S/2 text session” and press ENTER.

3Type e: and press ENTER.

4Type cd \vmail and press ENTER.

5Type remap and press ENTER.

6 Type the number for the keypad map that you want to use, and press

ENTER. If an ID conflict error is displayed, follow the on-screen instructions. A conflict is caused when there are two IDs that are made up of letters or numbers that map to the same digits. Callers would enter the same digits to enter both IDs.

7 At the OS/2 command prompt, type vm and press ENTER to restart the

voice messaging system application.

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SIGNING IN AND S

IGNING OUT

Some of the procedures in this guide require that you sign in to the system before you can change any system settings. Use the following procedures to sign in and out of the system.

For security reasons, it is a good idea to change the sign-in ID which is the personal ID for the system’s default system manager. After you change it, make sure to tell the system manager what to enter for the system sign-in ID when signing in to the system.

To sign in to the system

1 At the Banner screen, press F2.

2Type

3 If prompted, type your security code and press ENTER. (You can set a

To sign out of the system

1 Press ESC until you see the message “Are you sure you want to sign out

To change the default sign-in ID

1 Go to the Personal Directory page for the system manager.

2 In the “Personal ID” field, type a new ID.

nec and press ENTER.

security code by changing the Personal Options for the system manager through the system conversation.)

to the Banner screen?”

Type y to confirm that you want to sign out and return to the Banner screen.

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Remote Access Chapter 3

ECTION

REMOTE ACCESS

OVERVIEW

Using remote access software, you can establish a direct or modem connection with the voice messaging system to perform setup, maintenance, and troubleshooting tasks.

Remote access software is preinstalled on the voice messaging system, but you need to install it on the support computer. To do so, see "Setting up the support computer" on page 8.

Remote access software functions

Using remote access software installed on a support computer, you can:

• Access the voice messaging system screens and files. See "Starting and Ending a Remote Access Connection" on page 13.

• Open an OS/2 command prompt. See "Using the OS/2 host process switcher" on page 15.

• Perform file management tasks on the voice messaging system. See "Transferring files" on page 17.

• Generate reports on remote access connections. See "Tracking remote access connections" on page 18.

• Communicate with someone on-site when you are off-site using keyboards connected to the voice messaging system and the support computer. See "Using keyboard chat" on page 20.

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SETTING UP THE

SUPPORT COMPUTER

Before you can establish a remote access connection with the voice messaging system, you need to install CoSession Windows remote software version 7.0 on the support computer. Remote access software is preinstalled in the C:\Cs2 directory on the voice messaging system.

When you install the software, the remote software setup program will automatically detect the support computer’s modem settings. However, some communications software may conflict with the setup. You may need to edit the System.ini file to resolve these conflicts. If a message appears during installation, write down the message so you can complete the requested changes after setup is complete. For more details, see the Readme file on the voice messaging system’s disc.

To install remote access software

1 Do one of the following:

• If you are installing remote software on a support computer that does not use MS-DOS remote access software, go to step 2.

• If you are installing the remote software on a support computer that uses MS-DOS remote access software to support other voice messaging systems, then follow the instructions in "Preparing an existing support computer" on page 10 before continuing with this procedure.

2 If the support computer uses an external modem, confirm that it is turned

on.

3 Insert the voice messaging disc in the support computer’s CD-ROM

drive.

4 From the Start menu, choose “Run.”

5Type

6 Follow the on-screen instructions until you reach the Install Options

7 Select “Custom Install” and click “OK.”

8 Clear the “Cosession for Windows Host” selection.

9 Select “CoSession for Windows Remote” and click “Install.”

<disc drive>:\Cosession\setup and choose “OK.”

dialogue box.

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To install remote access software, continued

1 Clear the “NetWare SPK,” “NetBIOS,” and “WinSock” selections.

2 Select “Modem/Serial” and click “OK.”

3 Follow the on-screen instructions until you reach the Viewer Default

Modem Settings window.

4 When prompted, use one of the following field value sets for setting up

the connection.

Direct connection

• Modem Name: Direct-Connect

• For Q revision Q931 or higher, the direct connect Baud rate is 57,600. For Q930 or lower, the direct connect Baud rate is 19,200

• ComPort: set the support computer’s serial port that the null-modem cable uses

Modem connection

• Modem Name: select the applicable modem; if the modem is not listed, select “Generic High Speed”

• Baud rate: 19200

• ComPort: set the support computer’s serial port that the modem uses

5 If setting up a modem connection, type the phone number used to dial

the host.

6 Complete the on-screen registration information and click “Continue” to

complete the installation.

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PREPARING AN

EXISTING SUPPORT

COMPUTER

If your support computer uses MS-DOS remote software to support other voice messaging systems, perform the following procedure before installing the CoSession Windows remote software.

This procedure is necessary to prevent the CoSession Windows remote software installation from overriding the MS-DOS remote software settings.

To save the support computer’s MS-DOS remote access software settings

1 Before updating the software, record the following information:

• The COM port for the modem.

• The type of modem installed.

• The logon name, password, and phone number for each phone book entry set up.

2 Using a text editor, open the computer’s Autoexec.bat file.

3 If the Rr.bat file is being launched, type

that starts the Rr.bat file.

If the Rr.bat file is not listed, continue with step 4.

4 Save and close the file.

5 Shut down and restart the support computer.

6 Install the CoSession Windows remote software as described in "To

install remote access software" on page 8.

rem at the beginning of the line

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SETTING UP A

SUPPORT COMPUTER’S PHONE BOOK

The support computer’s phone book stores basic connection information, such as modem type, COM port, and baud rate settings. This information is used to communicate with the voice messaging system.

The connection settings used by the voice messaging system are already set up by default and are listed below:

COM port

COM 1 is designated for direct connections and COM 2 is assigned to the voice messaging system’s modem.

Baud/Speed

For Q revision Q931 or higher, the direct connect Baud rate is 57,600. For Q930 or lower, the direct connect Baud rate is 19,200.

Modem

The voice messaging system’s modem type is “Generic High Speed.”

Answer/Originate call

This setting lets the voice messaging system answer calls from the support computer.

To set up the phone book, first customise the Default phone book entry to fit your needs. Then, create a phone book entry specifically for each site that you will access using a remote access connection. If you plan to use more than one method to connect to the same voice messaging system, create a phone book entry for each connection type (modem and direct).

To do so, complete the procedures, "To set up the Default phone book entry" on page 12 and "To add a phone book entry" on page 12.

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To set up the Default phone book entry

1 Start the remote software on the support computer.

2 From the CoSession Remote Viewer Control Center window, click

“Phone book.”

3 In the Phone Book window, confirm that the “Name” field contains

“Default.”

4 For modem connections, in the “Phone ID” field, enter digits routinely

used for making calls, such as 0.

5 In the Communications type box, click “Setup.”

6 In the “COM Port” field, select the COM port for either the null modem

serial cable or the modem on the support computer.

7 For Q revision Q931 or higher, the direct connect Baud rate is 57,600.

For Q930 or lower, the direct connect Baud rate is 19,200.

8 In the “Modem Name” field, do one of the following:

• For direct connections, select “Direct-Connect.”

• For modem connections, select the support computer’s modem (or select “Generic High Speed” or “Hayes Extended”).

9 Click “Save” and then click “Close.”

10 In the Terminal type box, click “Setup.”

11 In the CoSession Remote Setup window, type

name and

voice as the password. The logon name and password are

support as the logon

case sensitive.

12 Click “Save” and then click “Close.”

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To add a phone book entry

1 In the Phone Book window, click “New.”

2 In the New phone book entry dialogue box, click “Default” to use the

settings for the Default phone book entry.

3 In the “Name” field, type a name for the voice messaging system, such

as the company name. Each voice messaging system name must be unique.

4 Type a description in the “Description” field, if appropriate.

5 For modem connections, type the voice messaging system modem’s

phone number in the “Phone ID” field. This number is determined when the technician programs the phone system to integrate the voice messaging system board.

NOTES

• For long-distance numbers, enter the complete phone number, up to 50 characters.

• You can use a comma (,) to insert a two-second delay. For example: 9,12065551234,,,,567 adds an 8- to 10-second delay before dialling extension 567.

6 Type a description in the “Description” field, if appropriate.

7 If you want remote software to dial this phone book entry whenever you

start a remote access connection, select “Quick Connect.”

8 Click “Save” and then click “Close.”

TIP: If you plan to access the same voice messaging system using both modem

and direct connections, set up a phone book entry for each connection type. Since each phone book entry name must be unique, indicate the connection type for the voice messaging system in the “Name” field for the two entries.

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ECTION

STARTING AND ENDING

A REMOTE ACCESS

ONNECTION

Remote access software lets you access the voice messaging system application from a support computer. To start a remote access connection, review the connection requirements on this page and then perform the procedure, "To establish a remote access connection" on page 14. Only one remote access connection can be maintained at a time.

Once you have established a connection, the Remote Control window appears. Keystrokes that you enter on the support computer are sent to the voice messaging system only when this window is active.

To end a remote access connection, perform the procedure, "To end a connection" on page 14.

If you routinely connect to the voice messaging system through a long-distance call, you may be able to save money by using Dial Back. See "Using Dial Back" on page 19 for more information.

Direct connection requirements

• One end of a null modem serial cable must be plugged into an available serial port on the support computer. The other end must be plugged into the serial port on the voice messaging system board.

• Confirm that DIP switch #2 is set for direct connection. If necessary, shut down the voice messaging system, set it correctly, and then restart the system.

Modem connection requirements

• A 100 percent Hayes-compatible modem must be installed on the support computer. The voice messaging system comes with a 56K baud modem installed.

• A public phone network (analogue) line must be connected to the support computer’s modem. In addition, the voice messaging system’s modem must be connected to an analogue line.

• Confirm that DIP switch #2 is set for modem connection. If necessary, shut down the voice messaging system, set it correctly, and then restart the system.

Setup steps for LAN backups and restores

1 Setup network protocols.

See “Installing network protocols for backups” on page 43.

2 Log on to a network.

To log on to a Microsoft Windows NT with NetBIOS over TCP/IP or a Novell NetWare network, see “Setting the voice messaging system to log on to a network” on page 46.

To set up a remote Windows computer without a Windows network domain for backups, see “Setting up a remote Windows computer for backups” on page 50.

3 Schedule backups.

See “Scheduling system backups” on page 53 .

4 Restore system files.

See “Restoring system files” on page 58.

Setup steps for backups and restores with no LAN connection

1 Setup the support computer.

See “Installing the BRFT Remote” on page 42.

2 Schedule backups.

See “Scheduling system backups” on page 53.

3 Transfer backup files to a support computer.

See “Transferring backup files” on page 56.

4 Restore system files.

See “Restoring system files” on page 58.

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INSTALLING THE BRFT R

EMOTE

If the voice messaging system is not connected to a LAN, the support computer can be used for backups.

To enable the BRFT utility, install the BRFT Remote on the support computer that you use to establish remote access connections.

For Windows 95 computers, perform the procedure to the right. Otherwise use the procedure below.

To install BRFT Remote

1 Insert the voice messaging system’s disc in the support computer's CD-

ROM drive.

2 If the support computer is running Windows, open a DOS window.

3 At the DOS command prompt, change to the computer’s CD-ROM drive.

4Type cd

5Type install and press ENTER.

6 Follow the on-screen instructions to complete the installation.

NOTE: If you get an “Incorrect DOS” error message and the utility exits,

To install BRFT Remote for Windows 95

1 Insert the voice messaging system’s disc in the support computer's CD-

ROM drive.

2 If the support computer is running Windows, open a DOS window.

3 At the DOS command prompt, change to the computer’s CD-ROM drive.

4Type

5Type

6Type

7 Follow the on-screen instructions to complete the installation.

\packages\brftrmt to change to the BRFT subdirectory.

you are probably installing on a Windows 95 computer. Perform the next procedure.

cd \packages\brftrmt to change to the BRFT subdirectory.

set comspec=c:\windows\command.com and press ENTER.

install and press ENTER.

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INSTALLING NETWORK

PROTOCOLS FOR

BACKUPS

Either an IPX/SPX or a NetBIOS over TCP/IP configuration is required for network backups. You do not need an activation or an upgrade code to enable network backups.

Perform the following procedure to enable network backups on your system. Before you begin, ask your network administrator for the following installation information:

T For IPX/SPX, indicate: NetWare bindery or directory, preferred server, name context,

and frame header type.

T For NetBIOS over TCP/IP, configure TCP/IP and indicate a Windows network domain

name.

Or if no domain, perform the procedures in “Setting up a remote Windows computer for backups” on page 50 and indicate a Windows Workgroup name.

T For TCP/IP, indicate: subnet mask, router, domain, server name, and

TCP/IP address of voice messaging system.

For network backups using a Windows NT network with NetBIOS over TCP/ IP or a Novell NetWare network, you must also set up the system to log on to the network. After performing the following procedure, refer to “Setting the voice messaging system to log on to a network” on page 46.

To install network protocols for backups

1 Do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the system screens, you should be able to view the Banner screen.

• If you are using remote access software to access system screens, establish a remote access connection. For instructions, see “Remote Access” on page 25.

2 Shut down the voice messaging system application by pressing ESC at

the Banner screen and then following the system prompts.

3 To open an OS/2 command prompt from the voice messaging system

screens, do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection to access the voice messaging system screens, from the OS/2 Host Process Switcher window, type OS/2 text session” and press ENTER.

0 (zero) to choose “Start a new

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To install network protocols for backups, continued

1 At the OS/2 command prompt, type f: and press ENTER.

2Type cd \ and press ENTER.

3Type setup and press ENTER.

4Type y to proceed with the voice messaging system Setup utility.

5 From the Setup Type menu, type 2 to choose “Configure System” and

press ENTER.

6 Follow the on-screen instructions until you reach the Update

Configuration menu.

7 Choose “Configure Network Protocols (for Network Backup/Restore)” by

typing the corresponding menu number and pressing ENTER.

8 When you have completed your selection, press ENTER to continue.

9 From the Select Network Protocols

• To select IPX/SPX, type 1 and press ENTER.

• To select TCP/IP, type

• To select NetBIOS over TCP/IP, type

NOTE:

To set up NetBIOS over TCP/IP, a TCP/IP configuration is also

2 and press ENTER.

menu, select all that apply:

3 and press ENTER.

required. Select option 2 and 3 to set this up.

10 When you have completed your selection(s), press ENTER.

11 If you selected TCP/IP, perform the following actions. Otherwise, go to

step 13.

• Type 1 and press ENTER. Type the correct value for the “TCP/IP Address” field and press ENTER.

• Type

2 and press ENTER. Type the correct value for the “Subnet Mask”

field and press ENTER.

3 and press ENTER. Type the correct value for the “Default Router”

field and press ENTER.

4 and press ENTER. Type the correct value for the “Domain” field and

press ENTER.

5 and press ENTER. Type the correct value for the “Name Server”

field and press ENTER.

12 Confirm your entries are correct. Press ENTER to continue.

13 If you selected IPX/SPX, perform the appropriate action below.

Otherwise, go to step 2.

• To select “Version 3.x or 4.x bindery mode,” type 1 and press ENTER.

• To select “Version 4.x directory service,” type

2 and press ENTER.

14 If you selected “Version 3.x or 4.x bindery mode,” perform the following

actions. Otherwise, go to step 15.

• Type m and press ENTER. Type the correct value for the “NetWare name context” field and press ENTER.

• Confirm your entry is correct. Press ENTER to continue.

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15 If you selected “Version 4.x directory service,” perform the following

actions:

• Type m and press ENTER. Type the correct value for the “NetWare name context” field and press ENTER.

• Confirm your entry is correct. Press ENTER to continue.

• Type Ware server name” field and press ENTER.

• Confirm your entry is correct. Press ENTER to continue.

16 From the Ethernet Frame Header menu, perform the appropriate action

below:

• To select “Ethernet 802.2,” type 1 and press ENTER.

• To select “Ethernet 802.3,” type

m and press ENTER. Type the correct value for the “Preferred Net-

2 and press ENTER.

• To select “Ethernet Snap,” type

• To select “Ethernet II,” type

3 and press ENTER.

4 and press ENTER.

To install network protocols for backups, continued

1 When you have completed your selection, press ENTER to continue.

2 If you selected NetBIOS over TCP/IP, perform the following actions.

Otherwise, go to step 4.

• Type 1 and press ENTER. In the “Workstation name” field, type the NT log on name of the voice messaging system and press ENTER.

• Type

• Leave the “User” and “Password” fields blank.

2 and press ENTER. In the “NT Domain name” field, type the voice

messaging system’s NT domain name and press ENTER. If no domain, type the Windows workgroup name in this field.

3 and press ENTER. In the “Workstation description” field, type a

description of the voice messaging system and press ENTER.

3 Press ENTER to confirm your entries.

NOTE: If you have not configured TCP/IP, an error message is dis-

played. Follow the on-screen instructions to continue.

4 Follow the on-screen instructions to continue.

5 When you reach the Setup Complete menu, press ENTER to exit the

Setup utility.

6 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

NOTE: A system with incorrect protocol information cannot connect to

the LAN. To reenter the correct values, perform the procedure, ”To change an existing network protocol configuration.”

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Windows connection with NetBIOS

SETTING THE VOICE

MESSAGING SYSTEM TO LOG ON TO A

NETWORK

To set the voice messaging system to log on to a Windows ME, 98, NT or 2000 network with NetBIOS over TCP/IP, you need to:

• Add the Windows user ID and password with network access rights.

• Log on to the NT domain or Workgroup from the voice messaging system.

• Map a network drive on the computer.

To add the user with network access rights to the voice messaging system

1 On the voice messaging system, go to an OS/2 command prompt.

2 Log on as an administrator and type

logon admin /p:admin

and press ENTER.

NOTE: To change the default administrator log on, perform “To change

the default administrator user ID and password” on page 47.

3 Add a user with network access rights by using specific words in place of

“userid” and “password” and typing

net user userid password /add

and pressing ENTER.

NOTE: The userid and password must match the settings for the Win-

dows computer. See "Setting up a remote Windows computer for backups," on page 50 for more details.

4 Log off the default administrator by typing Logoff and pressing ENTER.

To log on to Windows NT with NetBIOS

1 Go to an OS/2 command prompt.

2 Use specific words in place of “userid” “password” and “domain.”

• If using a network domain, type

logon userid /p:password

/d:domain

• If no domain, type

logon userid /p:password

3 Press ENTER.

To map a Windows NT network drive

1 Go to an OS/2 command prompt.

2 Use specific words in place of “server” and “share” and type

net use x: \\server\share

and press ENTER.

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Automatic Windows log on

After performing the procedures on page 46, you can set up your voice messaging system to automatically log on to a Windows network by performing the following procedure.

If you prefer to avoid the security risks of automatically logging on, you can use the second and third procedures on page 46 to manually log on.

To automatically log on to Windows NT with NetBIOS

1 Make a backup copy of the Startit.cmd file.

2 Go to the OS/2 command prompt and type

tedit c:\startit.cmd

and press ENTER.

3 Go to the beginning of the file and insert the following command lines. If

not using a domain, insert all but the /d:domain command. Use specific words in place of “userid” and “password.” “Server” is the Windows computer name and “Share” is the Windows share name.

logon userid /p:password

/d:domain

net use h: \\server\share

4 Save the file and close it.

5 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

To change the default administrator user ID and password

1 Go to an OS/2 command prompt and type

logon admin /p:admin

and press ENTER.

2 Use specific words in place of “userid” and “password” and add a new

admin by typing

net user userid password

/add

and pressing ENTER.

3 Assign administrator privileges by typing

net user userid

/privilege:admin

and pressing ENTER.

4 Log off the default administrator by typing logoff and pressing ENTER.

5 Log on as the new administrator by typing

logon userid /p:password

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6 Delete the default by typing

net user admin /delete

and pressing ENTER.

7 Log off the new admin by typing logoff and pressing ENTER.

NetWare connection

To set the voice messaging system to log on and attach to a Novell NetWare network, you need to edit three files: Nconnect.cmd, Rconnect.cmd, and Startit.cmd. To do so, perform the following three procedures.

To edit the Nconnect.cmd file

1 Shut down the voice messaging system application by pressing ESC at

the Banner screen and then following the system prompts.

2 To open an OS/2 command prompt from the voice messaging system

screens, do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection to access the voice messaging system screens, switch to the OS/2 Host Process Switcher window. Type text session” and press ENTER.

0 to choose “Start a new 0S/2

3 At the OS/2 command prompt, type e: and press ENTER.

4Type cd \vmail and press ENTER.

5 Make a backup copy of the Nconnect.cmd file.

6 Using the OS/2 tedit text editor, open the Nconnect.cmd file. To do so,

type

tedit nconnect.cmd

and press ENTER.

NOTE: Refer to the text editor’s online help for instructions on using this

text editor.

7 Go to the end of the file.

8 Add commands that are specific to the network. For more information,

refer to the documentation that comes with the network. For example, type:

map j:=server_one\admin: attach server_two/username map k:=server_two\ accounting: map l:=server_two\develop:

9 Save the file and close it.

NOTE: You can log on to only one server, but you can attach to as many

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To edit the Rconnect.cmd file

1 At the OS/2 command prompt, type e: and press ENTER.

2Type cd \vmail and press ENTER.

3 Make a backup copy of the Rconnect.cmd file.

4 Using the OS/2 text editor, open the Rconnect.cmd file. To do so, type

tedit rconnect.cmd

and press ENTER.

5 Go to the line “set dozetime=10.”

6 If necessary, replace 10 with the number of minutes between polls

made to the network by the Rconnect.cmd file. (If you set this field to a higher number, it may take longer before subscribers are notified that the network is down.)

additional servers as necessary.

7 Save the file and close it.

To edit the Startit.cmd file

1 At the OS/2 command prompt, type e: and press ENTER.

2Type cd \vmail and press ENTER.

3 Make a backup copy of the Startit.cmd file.

4 Using the OS/2 text editor, open the Startit.cmd file. To do so, type

tedit startit.cmd

and press ENTER.

5 Go to the line

“rem <voice messaging system drive letter>: && cd \vmail && start

‘background re-connect’ /f rconnect.cmd”

and remove rem from it. This sets up the Rconnect.cmd file to run automatically when the voice messaging system restarts.

6 Save the file and close it.

7 At an OS/2 command prompt, type shutdown and press ENTER.

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SETTING UP A REMOTE W

INDOWS COMPUTER

FOR BACKUPS

You can set up a remote Windows computer without a Windows network domain for backing up the voice messaging system.

Based on the version of Windows that you are using, perform the applicable set of procedures on the next three pages. For more detailed instructions, ask your network administrator or refer to the Windows network documentation.

Windows 98 or ME setup

To set up a Windows 98 or ME workgroup

1 From the Control Panel on the Windows computer, double-click the

Network icon.

2 In the Configuration tab of the Network window, confirm that “File and

printer sharing for Microsoft Networks” is listed in the list of installed network components.

If it is installed, continue to step 3. If it is not installed, install the service.

3 In the Identification tab, confirm that the “Computer name” is one word

with no spaces.

4 Also confirm that the “Workgroup” field has a value that is different than

any valid network domain name. If the field is blank, type a unique name.

5 Then write down the “Computer name” and “Workgroup” field values,

because you will need these when setting up the voice messaging system.

6 In the Access Control tab, confirm that the “Share-level access control”

field is selected and click “OK.”

7 When prompted, restart the computer.

To set up share-level access for 98 or ME

1 From the Windows computer desktop, double-click the My Computer

icon.

2 Right-click the drive or directory that you want the computer to share

with the voice messaging system and then select the Sharing menu.

3 Select “Shared As” and in the “Share Name” field, type a name.

4 Set the “Access Type” and “Passwords” fields, as needed.

5 Write down the share name and password settings for reference during

the voice messaging system setup and then click “Apply.”

NOTE: The user that is added to the voice messaging system in the

procedure on page 46 must use the same password as this password.

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Windows NT or 2000 setup

To set up an NT or 2000 workgroup

1 Log on to the Windows NT or 2000 computer with administration access

rights.

2 Right-click the My Computer icon and select the Properties menu.

3 In the Network Identification tab, confirm that the computer name is all

one word with no spaces.

4 Click “Properties” and set up a unique Workgroup name, which must be

different than any domain on the network.

5 Write down the computer name and Workgroup name for reference

during the voice messaging system setup and then click “OK.”

To set up an NT or 2000 user ID and password

1 For Windows NT, from the Start menu, click the Programs>

Administrative Tools> User Manager menus.

For Windows 2000, from the Control Panel, double-click the Users and Passwords icon. In the Advanced tab, under the Advanced User Management section, click “Advanced.”

2 Do one of the following:

• For Windows NT, if you want to use a new account, click “Add” and follow the on-screen instructions to set up a new user ID, privileges and password.

• For Windows 2000, if you want to use a new account, right-click the users folder and select “New user...” Follow the on-screen instructions to set up the new user ID and password.

• Or for either NT or 2000, if you want the voice messaging system to use the default Guest account, enable the single user Guest account and confirm that the Guest password is set.

NOTE:

Confirm that you are using the single user Guest account for this step, which is different than the Guests group account.

3 For either the Guest or new account, clear the check box for the “User

must change password on the next log on” field.

4 Write down the account’s User ID and password for reference during the

voice messaging system setup.

5 Click “Apply” and then click “Close” to complete the setup.

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To set up share-level access for NT or 2000

1 On the Windows computer desktop, double-click the My Computer icon.

2 Right-click the drive or directory that you want the voice messaging

system to share and then click the Sharing menu.

3 Select the “Share this folder” field and set the appropriate Share name.

NOTE: If you are sharing drive C, do not use the default C$ setting.

Instead, select “New Share” and create a new sharing profile.

4 Click “Permissions,” select “Everyone” and then click “Remove.”

5 In the Permissions dialogue box, click “Add” and add the Guest or new

user account that you set up in the previous procedure.

6 Then set up the read/write privileges for this user account and click

“Apply.”

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fil

ECTION

SCHEDULING SYSTEM

BACKUPS

It is a good idea to back up your voice messaging system files on a regular basis. You may also want to back up voice messaging system files after the initial installation, before upgrading the system, and after upgrading the system.

You can use the Backup Schedule screen to schedule two different types of backups:

• An immediate backup. See “To schedule an immediate backup” on page 53.

• Two scheduled backups. You can set up to two daily, weekly or monthly recurring backups.

The backup process requires that you select the type of backup and indicate the appropriate directory path for storing backup files:

• For a network backup, indicate a remote directory path on a network drive. For backing up to Windows NT with NetBIOS over TCP/IP, see “Windows connection with NetBIOS.”

• For a local backup, indicate a local directory path on the voice messaging system’s hard disk.

TIP:

•Back up your

• Keep a written log of the directory path where your backup files are stored.

es on a regular schedule, such as every month.

Use the voice messaging system’s Backup screen to schedule backups of the voice messaging system’s files. You can choose whether you want to backup prompts, logs, and incoming messages. The voice messaging system’s database and OGMs (opening greeting messages) are included in all backups.

To schedule an immediate backup

1 Go to the Backup Schedule screen.

2 In the “Name” field of the Immediate Backup section, type the name you

want to use for the backup file set.

3 In the “Destination path” field, type the path to where you want the files

saved.

NOTE: The directory path must exist before the system will accept it as

the destination path.

4 In the “Contents” field, select which files that you want to back up.

5 In the “Start backup” filed, type y and press ENTER.

6 The voice messaging system then performs an immediate backup. It

may take up to a minute to start.

NOTE: For network backups, you must install the correct network protocols

on your voice messaging system. See "Installing network protocols for backups," on page 43.

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To schedule recurring backups

1 Go to the Backup Schedule screen.

2 In the “Name” field of the Immediate Backup section, type the name you

want to use for the backup file set.

3 In the “Destination path” field, type the path to where you want the files

saved.

4 In the “Contents” field, select which files that you want to back up.

5 In the “Frequency” section, select the frequency by typing an x next to

one of the three options.

6 For a weekly backup, type the letter representing the day. For a monthly,

type f for first or l for last and then type the letter of the appropriate day.

7 In the “Start time” and “Start date” fields, type the time and date that you

want the backup to occur.

8 In the “Enable backup” field, type y to enable the backup and press

ENTER.

9 The voice messaging system then performs the backup at the scheduled

date and time.

NOTE: The voice messaging system must be running at the scheduled date

and time for the backup to occur.

APPLICATION SCREEN PAGE 10

> 1. Ans 5. Ans 1:06pm DAY 28-Jun-02

2. Ans 6. Ans

3. Ans 7. Ans Recording Time:281:17

4. A/D Sandy Simmons E A S Y M A D E A P P L I C A T I O N Page 10 BACKUP SCHEDULE (System data is included in all backups) | Immediate Backup Scheduled Backup #1 Scheduled Backup #2 Name:___________ Name: _____________ Name: ______________ Destination Destination Destination Path:____________ Path: ______________ Path: ________________ Contents: Contents: Contents: Prompts: No Logs: No Prompts: No Logs: No Prompts: No Logs: No Messages: No Messages: No Messages: No

8. A/D

Name Accepts the name that you want to use for the backup file set.

Destination path Accepts the appropriate directory path for where you want to store the backup

files.

Prompts Accepts

Logs Accepts

Messages Accepts

Start backup? Accepts

y to backup all system prompts. Otherwise, type n.

y to backup all system logs. Otherwise, type n.

y to backup all system messages. Otherwise, type n.

y to begin an immediate backup.

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Frequency Accepts an x in the space next to one of the three frequency options. For “Weekly,” type the letter representing the day. For the monthly schedule, type then the letter representing the day. Type the days in MTWHFSU format (H=Thursday, U=Sunday).

Start time Sets the time for when the backup begins in hh:mmam format. For example, 2:00am.

Start date Sets the date for when the backup begins in dd-mmm format. For example, 28-Jun.

Enable backup? Accepts

f for first or l for last and

y to enable the scheduled backup to occur. Otherwise, type n.

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TRANSFERRING

BACKUP FILES

With the BRFT utility, you can use either a null modem serial cable or a modem to connect the BRFT Remote on the support computer to the BRFT Host on the voice messaging system.

TIP: After transferring files to your support computer hard disk, copy them to an

appropriate media for off-site storage.

Direct connection requirements

• One end of a null modem serial cable must be plugged into an available serial port on the support computer. The other end must be plugged into the serial port on the voice messaging system board. See “About the system board” for details.

• Confirm that SW3 dip switch #2 is set for direct connections. If necessary, shut down the voice messaging system, set it correctly, and then restart the system.

Modem connection requirements

• A 100 percent Hayes-compatible modem must be installed on the support computer. The voice messaging system comes with a 9600K baud modem installed.

• A public phone network (analogue) line must be connected to the support computer’s modem. In addition, the voice messaging system’s modem must be connected to an analogue extension port.

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To transfer backup files to a support computer

1 Establish a remote access connection. See "To establish a remote

access connection," on page 33 for details.

2 At an OS/2 command prompt, go to the E:\Vmail directory.

3 For a direct connection, type brfthost -d and press ENTER.

For a modem connection, type brfthost -bn -m and press ENTER, where n represents the baud rate. For example, type rate of 9600.

4 During the file transfer, a message with the connection type and baud

displays on the screen.

NOTE: To cancel the file transfer on the host computer, press

5 End the connection and exit Windows Remote.

6 Go to the directory where you installed the BRFT Remote software and

double-click on the Brftrmt.exe file to start the program.

-b9600 for a baud

CTRL+BREAK.

7 From the BRFT Connection menu, type 3 and press ENTER to select

“Configure serial ports.”

8 From the Serial Port Configuration menu, select one of the following:

• 1 and press ENTER for “Select serial port.”

• 2 and press ENTER for “Change baud rate.”

NOTE:

These settings must match the host’s BRFT serial port settings.

9 To save the new serial port settings for future BRFT connections, type 3

to save the settings. Otherwise, these settings are only valid for this connection.

10 Type 4 to return to the BRFT Connection menu.

NOTE: After 2 minutes of inactivity, the host utility will end the connec-

tion.

11 From the BRFT Connection menu, type 1 for a modem connection or

type 2 for a direct connection.

12 If asked, type the voice messaging system’s phone number and press

ENTER.

13 Follow the on-screen instructions until the main menu appears.

14 When the main menu appears, type 1 to transfer backup files.

15 Follow the on-screen instructions to complete the backup and exit the

BRFT Remote software.

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RESTORING SYSTEM

FILES

If the voice messaging system's database becomes corrupt and unusable, you can restore system files from a recent backup using the Restore utility. For LAN backups, perform the procedure to the right. For other backups, perform the procedure on the next page.

In rare cases, you may wish to reset the voice messaging system settings to the factory defaults. To do so, perform the procedure, “To restore system default settings (disaster recovery)” on page 60.

WA R NI N G ! Restoring the voice messaging system files will overwrite existing files.

WA R NI N G ! You risk data corruption if you perform any other tasks on the computer while

the data is being restored.

WA R NI N G ! Restoring the voice messaging system default settings will erase software configuration settings and all subscriber and port settings. Backup the current database before proceeding.

To restore system files from a LAN backup

1 Establish a remote access connection. See "To establish a remote

access connection," on page 33.

2 Copy the backup files to the voice messaging system.

3 Shut down the voice messaging system application.

4 At an OS/2 command prompt, go to the E:\Vmail directory.

5Type vmrestor and press ENTER.

6 Follow the on-screen instructions to restore the system files.

7 Restart the voice messaging system application.

To restore system files from a modem or direct connection

1 If you are restoring system files from diskettes, copy the backup files to

the support computer's hard disk.

2 With Windows Remote, establish a remote access connection. See "To

establish a remote access connection," on page 33 for details.

3 From the voice messaging system console, go to an OS/2 command

prompt.

4 Change to the E:\Vmail directory.

5 For a direct connection, type brfthost -d and press ENTER.

For a modem connection, type brfthost -bn -m and press ENTER, where n represents the baud rate. For example, type rate of 9600.

6 End the remote access connection and exit Windows Remote.

7 On the support computer, go to the directory where the BRFT remote

software is installed and double-click on the “Brftrmt.exe” file.

8 At the BRFT Connection menu, type 3 and press ENTER to select

“Configure serial ports.”

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9 At the Serial Port Configuration menu, select one of the following:

• 1 and press ENTER for “Select serial port.”

• 2 and press ENTER for “Change baud rate.”

NOTE:

These settings must match the host’s BRFT serial port settings.

10 To save the new serial port settings for future BRFT connections, type 3

to save the settings. Otherwise, these settings are only valid for this connection.

11 Type 4 to return to the BRFT Connection menu.

NOTE: After 2 minutes of inactivity, the host utility will end the connec-

tion.

12 At the BRFT Connection menu, type 1 for a modem connection or

type 2 for a direct connection.

13 If prompted, type the voice messaging system’s phone number and

press ENTER.

14 Follow the on-screen instructions until the main menu appears.

15 At the main menu, type 2 to transfer the restore files.

16 Follow the on-screen instructions to complete the transfer.

17 Exit the BRFT remote software.

18 With Windows Remote, establish a remote access connection.

19 Shut down the voice messaging system application.

20 At an OS/2 command prompt, change to the E:\Vmail directory.

21 Type vmrestor and press ENTER.

22 Follow the on-screen instructions to restore the system files.

NOTE: Several times during the restore process, you may be asked to

overwrite files. Type y and press ENTER for each occurrence, and continue.

23 Restart the voice messaging system application.

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To restore system default settings (disaster recovery)

1 Shut down the voice messaging system application.

2 Open an OS/2 command prompt from the voice messaging system by

performing one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection to access the voice messaging system screens, switch to the OS/2 Host Process Switcher window. Type session” and press ENTER.

0 to choose “Start a new 0S/2 text

3 At the OS/2 command prompt, type f: and press ENTER.

4Type cd \ and press ENTER.

5Type default and press ENTER.

6 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

7 Set up or change settings for the voice messaging system software as

described in “Setting up the voice messaging system software”.At the OS/2 command prompt, type f: and press ENTER.

8Type cd \ and press ENTER.

9Type default and press ENTER.

10 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

11 Set up or change settings for the voice messaging system software as

described in “Setting up the voice messaging system software”.

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Chapter 5 – Upgrading the Voice Messaging System

Upgrading the Voice Messaging System

ECTION

UPGRADE OVERVIEW

This chapter describes the process for upgrading an existing XenMail CTI package. To perform an upgrade, you will need the upgrade file that was provided when you purchased additional system options.

Upgrading an existing system may include adding any or all of the following options:

• New system languages.

• Additional voice messaging system ports.

• New feature packages, such as TeLANophy.

Refer to the steps below to perform an upgrade.

If you are upgrading from a different product line, see “New with this product” and “Set up overview” to set up your “new” system.

Upgrade steps

Chapter 5

1 Back up the voice messaging system and transfer the backup files to a

support computer or a LAN.

See “Using the backup and restore utilities” on page 41.

2 If your upgrade includes new system languages or Hospitality prompts,

configure the voice messaging system software to use them.

See "Adding system languages and prompts"on page 62.

3 If your upgrade includes new ports, configure the phone system and voice

messaging system to use them.

See "Increasing the number of ports"on page 64.

4 If your upgrade includes new feature packages, configure the voice

messaging system software to use them.

See "Adding feature packages"on page 66.

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Perform the following steps to add system languages and prompts.

ADDING SYSTEM

LANGUAGES AND

PROMPTS

You can also use these steps to change your default system language or remove a language and replace it with another selection. An upgrade file is not required for such tasks.

Steps for adding a language

1 Configure the voice messaging system software to use additional languages

and prompts.

See the procedure, “To add or update system languages and prompts” on page 62.

2 Back up the voice messaging system.

See “Using the backup and restore utilities” on page 41.

To add or update system languages and prompts

1 Shut down the voice messaging system application by pressing ESC at

the Banner screen and then following the system prompts.

2 If you haven’t already done so for this upgrade, transfer the upgrade file

from the support computer to the C:\ directory (root) on the voice messaging system hard drive. See “Transferring files” on page 37.

3 To open an OS/2 command prompt from the voice messaging system

screens, do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection to access the voice messaging system screens, switch to the OS/2 Host Process Switcher window. session” and press ENTER.

4 At the OS/2 command prompt, f: and press ENTER.

5 cd \ and press ENTER.

6 setup and press ENTER.

7 y to proceed with the voice messaging system Setup utility.

8 From the Setup menu, 1 to choose “Add new features” and press

ENTER.

9 Press ENTER to confirm that the voice messaging software is installed

on drive E.

10 Press ENTER to confirm that the voice messaging software is installed

in the Vmail directory.

11 From the Upgrade Code menu,

the C:\ directory and press ENTER.

1 to use the upgrade file you copied to

0 to choose “Start a new 0S/2 text

12 Press ENTER to confirm that the upgrade file is located in the C:\

directory.

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13 Review the features and options available with your new system that are

listed on-screen. Press ENTER to continue.

14 From the Add New Features menu, choose “Add new prompts” by

typing the corresponding menu number and pressing ENTER.

15 When you have completed your selection, press ENTER to continue.

16 Follow the on-screen instructions to configure the system software for

the languages that you want to add or update.

17 If you are updating an existing language, you may want to avoid

overwriting customised or rerecorded prompts. If so, at the Install All New Prompts menu, choose “No” and then press ENTER to continue.

18 When you reach the Setup Complete menu, type y and press ENTER

to exit the Setup utility.

19 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

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Refer to the steps below to increase the number of ports on your system.

INCREASING THE

NUMBER OF PORTS

Steps for adding ports

1 Program the phone system to assign extensions to the new ports, and revise

the hunt group.

2 Configure the voice messaging system software to work with the additional

ports.

See “To add ports” on page 64.

3 Customise the new ports for your site.

See “Completing the site information” and “Setting up ports” in the System Management Guide.

4 Back up the voice messaging system.

See “Using the backup and restore utilities” on page 41.

To add ports

1 Shut down the voice messaging system application by pressing ESC at

the Banner screen and then following the system prompts.

2 If you haven’t already done so for this upgrade, transfer the upgrade file

from the support computer to the C:\ (root) directory on the voice messaging system hard drive. See “Transferring files” on page 37.

3 To open an OS/2 command prompt from the voice messaging system

screens, do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection to access the voice messaging system screens, switch to the OS/2 Host Process Switcher window. session” and press ENTER.

4 At the OS/2 command prompt, f: and press ENTER.

5 cd \ and press ENTER.

6 setup and press ENTER.

7 y to proceed with the voice messaging system Setup utility.

8 From the Setup menu, 1 to choose “Add new features” and press

ENTER.

9 Press ENTER to confirm that the voice messaging software is installed

on drive E.

10 Press ENTER to confirm that the voice messaging software is installed

in the Vmail directory.

0 to choose “Start a new 0S/2 text

11 From the Upgrade Code menu, 1

the C:\ directory and press ENTER.

12 Press ENTER to confirm that the upgrade file is located in the C:\

directory.

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to use the upgrade file you copied to

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13 Review the features and options available with your new system that are

listed on-screen. Press ENTER to continue.

14 From the Add New Features menu, choose “Add voice ports” by typing

the corresponding menu number and pressing ENTER.

15 When you have completed your selection, press ENTER to continue.

16 Follow the on-screen instructions to configure the system software for

the additional ports.

17 When you reach the Setup Complete menu, type y and press ENTER

to exit the Setup utility.

18 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

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ADDING FEATURE

PACKAGES

To add feature packages, such as TeLANophy or ActiveFax, perform the following steps.

Steps for adding feature packages

1 Ask your network administrator for the information required to set up the

feature packages and network protocols at your site.

Some feature packages require a LAN integration. If the correct network protocols are not set up on your system, you are prompted to set them up when you configure the voice messaging system software. Refer to the table below for details.

2 Configure voice messaging system software to use feature packages.

See “To add feature packages” on page 67.

3 If you added TeLANophy, set it up.

See TeLANophy overview, Chapter 6.

4 If you added ActiveFax, set it up.

See System Management Guide: FaxMail setup, Chapter 9.

5 Back up the voice messaging system.

See “Using the backup and restore utilities” on page 41.

Setup option Action required

TeLANophy

Network protocols

T Configure TCP/IP or IPX/SPX protocols

T For TCP/IP, indicate: subnet mask, router, domain, server name,

and TCP/IP address of voice messaging system

T For IPX/SPX, indicate: NetWare bindery or directory mode, pre-

ferred server and name context, frame header type

T For NetBIOS over TCP/IP, configure TCP/IP and indicate: NT

domain, NT user ID, and NT password

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To add feature packages

1 Shut down the voice messaging system application by pressing ESC at

the Banner screen and then following the system prompts.

2 If you haven’t already done so for this upgrade, transfer the upgrade file

from the support computer to the root (c:\) directory on the voice messaging system hard drive. See “Transferring files” on page 37.

3 To open an OS/2 command prompt from the voice messaging system

screens, do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection to access the voice messaging system screens, switch to the OS/2 Host Process Switcher window. choose “Start a new 0S/2 text session” and press ENTER.

4 At the OS/2 command prompt, f: and press ENTER.

5 cd \ and press ENTER.

0 to

6 setup and press ENTER.

7 y to proceed with the voice messaging system Setup utility.

8 From the Setup menu, 1 to choose “Add new features” and press

ENTER.

9 Press ENTER to confirm that the voice messaging software is installed

on drive E.

10 Press ENTER to confirm that the voice messaging software is installed

in the Vmail directory.

11 From the Upgrade Code menu, 1 to use the upgrade file you copied to

the C:\ directory and press ENTER.

12 Press ENTER to confirm that the upgrade file is located in the C:\

directory.

13 Review the features and options available with your new system that are

listed on-screen. Press ENTER to continue.

14 From the Add New Features menu, choose the features you want to set

up by typing the corresponding menu number and then pressing ENTER.

15 When you have completed your selection(s), press ENTER to continue.

16 Follow the on-screen instructions to configure the system software for

these new features.

17 When you reach the Setup Complete menu, type y and press ENTER

to exit the Setup utility.

18 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

A system with incorrect protocol information cannot connect to the LAN. To

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reenter the correct values, perform the procedure, “to change an existing network protocol configuration.”

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SETTING UP ACTIONS

AFTER GREETINGS

If the caller does not press any touchtone keys during the operator’s greeting, the system takes the action specified in the Action section of Application screen page 4. The actions for the operator box are the same as for a transaction box.

If the operator’s extension is busy or does not answer after a set number of rings, calls go by default to the public interview box.

The public interview box plays a series of questions and records the caller’s response. If your system uses the public interview box, set up at least one subscriber with access to these messages, called public messages, to ensure that someone will receive them and respond in a timely manner.

Messages in the operator box, which have been listened to, are automatically deleted according to the setting in the “Public hold/archive msgs” field on the Public Interview Box screen. Messages left in the system operator box can also be manually deleted before the voice messaging system deletes them by pressing F7 from Application screen page 4.

To set up actions after greetings

1 Go to Application screen page 4.

2 In the Action section, in both the “Day” and “Night” fields, the appropriate

values and press ENTER.

3 If you typed g (Go to system ID) in either the “Day” or “Night” field, then

in the field to the right, the system extension that you want to route the call to, and press ENTER.

If you want to send the call to the public interview box, $PM.

4 If the Action value is “Take-msg,” then in the “Max-msg” field, the

appropriate value.

5 If the Action value is “Take-msg,” then in the “Edits OK?” field, the

appropriate value.

6 If the Action value is “Take-msg,” then in the “Send msg urgent?” field,

the appropriate value.

7 If the Action value is “Take-msg,” then in the “After msg” field, the

appropriate value.

TeLANophy setup steps

1 Activate TeLANophy and configure network protocols on the voice

messaging system:

• If you purchased TeLANophy as part of a new voice messaging system or want to use a trial version, the TeLANophy feature package is automatically activated the first time you set up the system. If you did not configure the system’s network protocols at that time, see “Configuring network protocols for TeLANophy” on page 72. Otherwise, continue with step 2.

• If you are adding TeLANophy to an existing system, see “Adding feature packages” to upgrade your system and configure network protocols to use this feature.

2 Connect the voice messaging system to a LAN.

See “Connecting communications devices.”.

3 For ViewCall Plus, specify station numbers for ViewCall Plus on the voice

messaging system.

See “Specifying station numbers for VewCall Plus” on page 73.

4 Install and set up the TeLANophy application on individual workstations.

See “TeLANophy workstation overview” on page 74.

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CONFIGURING

NETWORK PROTOCOLS FOR TELANOPHY

Perform the following procedure to set up or reconfigure network protocols for TeLANophy.

To configure network protocols for TeLANophy

1 Ask your network administrator for the information required to set up

network protocols. Refer to the table in Chapter 2 for details.

2 Shut down the voice messaging system application by pressing ESC at

the Banner screen and then following the system prompts.

3 To open an OS/2 command prompt from the voice messaging system

screens, do one of the following:

• If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.

• If you are using a remote access connection to access the voice messaging system screens, switch to the OS/2 Host Process Switcher window by pressing Esc+Alt. Type ENTER.

0 to choose “Start a new 0S/2 text session” and press

4 At the OS/2 command prompt, type f: and press ENTER.

5Type

6Type

7Type

cd \ and press ENTER.

setup and press ENTER.

y to proceed with the voice messaging system Setup utility.

8 Press ENTER to continue until you reach the Setup Type menu.

9 From the Setup Type menu, type

2 to choose “Configure system” and

press ENTER.

10 Press ENTER until you reach the Update Configuration menu.

11 From the Update Configuration menu, type

1 to configure or reconfigure

network protocols for TeLANophy and press ENTER.

12 When you have completed your selection(s), press ENTER.

13 Follow the on-screen instructions to continue.

14 From the Setup Complete menu, type

y and press ENTER to exit the

Setup utility.

15 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

NOTE: A system with incorrect protocol information cannot connect to

the LAN. To reenter the correct values, perform the procedure, see “To change an existing network protocol configuration.”

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SPECIFYING STATION

For ViewCall Plus to work correctly, the phone system’s station numbers must be entered into the voice messaging system.

NUMBERS FOR

EWCALL PLUS

To specify station numbers in the voice messaging system

1 Go to line 7 on Application screen page 1.

2 In the “Station numbers” field, enter the phone system station numbers

that are connected to the voice messaging system ports.

APPLICATION SCREEN PAGE 1

»1. Ans 5. Ans 10:30am DAY 20-Aug-02

2. Ans 6. Dial INSERT

3. Ans 7. A/D Recording Time: 112:12

4. A/D 8. Msg System manager

E A S Y M A D E A P P L I C A T I O N Page 1 of 12

1. Site name: Organisation's name

2. Contact: Organisation's system manager Phone#: 555-555-5555

----------------------------- Calls Answered ---------------------------------

3. Total trunks/stations: 12 / 24 Calls/day: 500

4. Day calls answered: All trunks Night calls: All trunks

5. All ports busy action: Ring-until-answered

----------------------------- Access Numbers ---------------------------------

6. Trunk pilot #: 555-555-5555 # of trunks answered: 12 Alternate trunk #s: 800-555-5555

7. Port stations Pilot #: 500 Station numbers: 500-508

Port station numbers Accepts the extension number of each phone system line that is connected to

a voice messaging port, in ascending order, separated by commas. If the numbers are sequential, type a range separated by a hyphen.

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TELANOPHY

WORKSTATION

OVERVIEW

This chapter provides instructions for installing and setting up TeLANophy on user workstations.

Setup steps

1 Make sure workstations meet hardware and software requirements.

See “TeLANophy workstation hardware and software requirements” on page 75.

2 Set up network protocols on the TeLANophy workstations.

See “Setting up TeLANophy network protocols” on page 76.

3 Install and set up TeLANophy applications on individual workstations.

See “TeLANophy workstation installation overview” on page 81.

4 Tell subscribers how to get started.

See System Management Guide: “Training subscribers.”

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TELANOPHY

WORKSTATION HARDWARE AND SOFTWARE

REQUIREMENTS

Hardware/software Requirements

Hardware

Memory and hard disk space

Operating system

E-mail system for ViewMail for Microsoft Messaging (VMM)

T PentiumII 300 with at least 128 MB RAM or better recom-

mended (required by VMM)

T NIC

T PC-compatible sound device (optional)

T 16 MB of hard disk space

T 8 MB RAM (16 MB or more recommended)

T 52K conventional memory

T Any of the following:

• Microsoft Windows 98

• Microsoft Windows NT 4.0 with Service Pack 6A

• Microsoft Windows 2000

• Microsoft Windows XP

T Any of the following:

• Microsoft Exchange

• Microsoft Outlook (for Outlook 98 and Outlook 2000, need Corporate or Workgroup version)

Note: When a customer is running the Windows XP operating system, the following versions of Microsoft Outlook will work with our new VMM:

• Outlook 97

• Outlook 98

• Outlook 2000 with Service Pack 1

• Outlook 2002(XP) with Service Pack 1

• Microsoft Windows Messaging

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SETTING UP T

ELANOPHY

NETWORK PROTOCOLS

TeLANophy workstations can use TCP/IP as the communications protocol. TeLANophy uses TCP port 1024. You need to know the TCP/UDP port to allow access through a firewall.

Refer to the following sections to install and set up the TCP/IP protocol, and to use TeLANophy applications over wide area networks (WANs) and the Internet.

• To set up TCP/IP workstation, see “TeLANophy workstation installation overview,” on page 81.

• To use TeLANophy applications over a WAN or the Internet with TCP/IP, see “Using TeLANophy applications with WANs and the Internet” on page 84.

Installing ViewFax

When installing ViewFax on Windows 98 or later, the installation may stop and return an error message about the Daemon.exe file. If this happens, press CTRL-ALT-DEL and go to the task manager or close program box. Highlight Daemon.exe and click “End Task” or “End Process.” Return to the ViewFax installation window and click “Retry” to continue.

TeLANophy application paths

Application Disc directory path

ViewMail \Viewapps\Viewmail\Full

ViewCall Plus \Viewapps\Vcp\Full

ViewFax \Viewapps\Viewfax\Full

ViewMail for Microsoft Messaging \Viewapps\Vmm\Full

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To install TeLANophy from a CD

INSTALLING T

ELANOPHY FROM A

1 At the workstation, insert the voice

messaging support CD in the CD-ROM drive.

2 Choose “Start,” and then choose “Run.”

3 Refer to the table on page 81 for the TeLANophy application path. Type

<TeLANophy CD directory path>\setup

and choose “OK.”

Warning! ViewMail and ViewFax must be installed in the default directories. If ViewMail is already installed, do not install ViewCall Plus in the same directory, or both programs may not work properly. ViewFax must be installed after ViewMail for Microsoft Messaging (VMM), or both programs may not work properly.

4 In the Welcome dialogue box, choose “Next.”

5 In the Information dialogue box, choose “OK.”

6 Perform one of the following:

• If you are installing ViewCall Plus, in the Install Options dialogue box, select “Local installation.”

• If you are not installing ViewCall Plus, continue with step 7.

7 Follow the on-screen instructions to complete the installation.

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INSTALLING T

ELANOPHY FROM A

NETWORK

To install TeLANophy applications on individual workstations from a network, perform the following procedures.

Because you must have network rights to create directories, copy files, and grant directory rights to other workstations, the network administrator may need to perform the “To copy TeLANophy installation files to a network directory” procedure for you.

To copy TeLANophy installation files to a network directory

1 Log on to the network.

2 On a network drive accessible to all workstations, create an installation

directory for the applications. For example, for ViewMail, type

md x:\viewapps\viewmail

and press Enter.

3 Insert the voice messaging system’s disc in the CD-ROM drive. For

each TeLANophy application you want to install, copy the subdirectory from the disc to the installation directory that you created in step 2.

To install TeLANophy from a network

1 Choose “Start,” and then “Run.”

2 Refer to the table on page 81 for the TeLANophy application path. Type:

<your network TeLANophy application path>\setup

and choose “OK.” For example, for ViewMail, type

x:\viewapps\viewmail\full\setup

Warning! ViewMail and ViewFax must be installed in the same directory (the default). If ViewMail is already installed, do not install ViewCall Plus in the same directory, or both programs may not work properly.

3 Perform one of the following actions:

• If you are installing ViewCall Plus, in the Welcome dialogue box, choose “Next.”

• If you are not installing ViewCall Plus, go to step 6.

4 In the Information dialogue box, choose “OK.”

5 In the Install Options dialogue box, select “Local installation.”

6 Follow the on-screen instructions to complete the installation.

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USING TELANOPHY

APPLICATIONS WITH

WAN I

S AND THE

NTERNET

TeLANophy clients or workstations can use TCP/IP to run TeLANophy applications over the Internet or a wide area network (WAN). The following conditions are required to establish a TCP/IP connection between a remote workstation and the voice messaging system:

• The workstation is connected to the voice messaging system through a WAN, dial-up Internet service, or dedicated Internet connection.

• The network administrator has configured the network to allow for remote connections.

• TeLANophy uses TCP port 1024. You need to know the TCP/UDP port to allow access through a firewall.

After these requirements are met, the workstation can access the voice messaging system as it would any other Internet service.

To set up a workstation for a WAN or Internet connection

1 From the workstation, connect to the WAN or Internet service provider,

using TCP/IP as the network protocol.

2 After the connection between the workstation and host is established,

open the desired TeLANophy application.

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INSTALLING VIEWMAIL

FOR MICROSOFT

ESSAGING ON

ORKSTATIONS

This topic updates the item “Setting up TeLANophy Workstations” in Chapter 6 of this Installation Guide.

Workstation requirements

One of the following operating systems: Windows Windows NT Windows Windows 10 MB of free hard disk space

4.0 with Service Pack 6a

2000

NOTE: The new TeLANophy clients are not compatible with Windows

When using Office 2000 or Office XP/2000, you must install Service Pack 1 for Office before installing VMM ViewMail for Microsoft Messaging.

Setup steps

1 Set up the TCP/IP network protocol on the TeLANophy workstations.

See “TeLANophy workstation overview” on page 74.

2 Install and set up TeLANophy on the workstation. See “To install

ViewMail for Microsoft Messaging from the voice messaging compact disc” on page 86.

3 Tell subscriber’s how to get started.

See “TeLANophy training” in the System Management Guide.

Installing ViewMail for Microsoft Messaging

If you are upgrading to Outlook 2002® and are running a previous version of Microsoft Messaging (VMM), your must uninstall VMM first before installing Outlook 2002.

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To install ViewMail for Microsoft Messaging (VMM) with Outlook 2002

1 Exit Outlook.

2 Uninstall previous versions of VMM using the Add/Remove Programs

tool in the Windows Control Panel.

3 If using the 16-bit version of VMM, run VIEWBGON.EXE to completely

remove VMM from your system. This utility is located in the Viewapps directory on the voicemail CD.

4 Install Microsoft Office XP.

5 Install Service Pack 1 for Microsoft Office XP at: http:/

office.microsoft.com/downloads/2002/oxpsp1.aspx.

6 Close all applications.

7 Install the latest version of VMM. See “To install ViewMail for Microsoft

Messaging from the voice messaging compact disc” on page 86.

8 Shut down, then restart the workstation.

9 Open Outlook 2002 with VMM.

To install ViewMail for Microsoft Messaging from the voice messaging compact disc

1 At the workstation, insert the voice messaging compact disc in the CD-

ROM drive.

2 On the taskbar, click “Start,” then select the Run menu.

3 Type \Viewapps\Vmm\Full\Setup and select “OK.”

4 If asked to restart the system, click “Yes.” Windows will shut down and

restart. You will have to login before the install program continues.

5 On the Welcome screen, click “Next.”

6 When prompted to select an installation directory:

• To accept the default directory, click “Next.”

• To install the program in another directory, click “Browse, “ navigate to the directory, click “OK, “ and then click “Next.”

7 To install the program in another directory, click “Browse, “ navigate to

the directory, click “OK, “ and then click “Next.”

8 On the Ready to Install screen, click “Next.”

9 On the Installation is Complete screen, click “Finish.”

10 If prompted to restart the computer, do so.

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Chapter A – About the System Board

About the System Board Appendix A

ECTION

ABOUT THE

SYSTEM BOARD

The voice messaging board provides all voice messaging system application functions and voice recording storage on its hard disk. To install the voice messaging system board, see “Installing the voice messaging system board.” To connect communication devices, see “Connecting communication devices.”

XenMail CTI system board

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A Backplate Connector

B SW2:

Do not use. Keep the default settings as illustrated.

C SW1: Do not use. Keep the default settings as illustrated.

D Expansion Board Cable

E Modem connector

F Hard Drive LED:

Indicates hard disk activity.

H LAN connector

I Keyboard connector

J Mouse connector

K COM (serial) port connector

L VGA Monitor connector

M SW3:

By default, dip switch #1 is set to Off so that the voice messaging system application starts when the board is turned on. Set the switch On to only start OS/2 software.

By default, dip switch #2 is set Off for direct (serial) remote access connections. Set the switch On for modem connections.

Switches #3 and #4 are not used. Keep the default settings as illustrated.

N Power button: Do not use. Cuts the power to the board from the PC and the hard drive.

O Software LED: Voice messaging software LED is green when the software is active, amber

when active with possible application problem, and red when inactive or shut down.

P Shutdown switch: By default, the switch is set On. Before turning off the phone system and

disconnecting the system board, set the switch Off to shut down the software and system board properly.

Before restarting, set On. The board restarts only when the switch is on.

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Q Shutdown LED: Red when switch is On and green when switch is Off. Once light goes out,

you can safely turn off power to the KSU and disconnect the board.

R MB LED and switch: Do not use. Must be set On at all times and the LED red.

Daughter Board

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A F206 LED

B CGA LED

C Application LED

D VM Channel 1

E VM Channel 2

F VM Channel 3

G VM Channel 4

H VM Channel 5

I VM Channel 6

J VM Channel 7

K VM Channel 8

L Fax Channel 1

M Fax Channel 2

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Designation Control Purpose

iCMC System Diagnostic

Red LED Indicator After the board is installed, this LED lights to indicate

initialisation and then turns off after the board is completely initialised, (after a few seconds).

• Remains On over 5 minutes — indicates initialisation failure

• Off — indicates normal operation

• Flashing — indicates hardware failure

OP-STA1 Yellow LED Indicator Displays computer status 1

OP-STA2 Red LED Indicator Displays computer status 2

ENET CON. Green LED Indicator Ethernet Connection indicator

ENET BSY. Yellow LED Indicator Ethernet Busy indicator

APPL. Red LED Indicator AV Application status

H.D. Green LED Indicator Hard Drive R/W activity

Shutdown Push button Push to shutdown and restart the board

LAN Connector, 8 pin

modular socket ISO

10 Base-T LAN Connector, TCIP/IP socket service; Ethernet Port

8877

COM-1 Connector, D-type

RS-232 9 Pin

COM-2 Connector, D-type

RS-232 9 pin

Serial #1 provide EIA/TIA RS-232C compatibility, wired as DTE; modem or PMS port

Serial #2 provide EIA/TIA RS-232C compatibility, wired as DTE; default console port for direct connections

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Chapter B – Starting and Shutting Down the System

Starting and Shutting Down the System

ECTION

STARTING AND

SHUTTING DOWN

THE SYSTEM

Appendix B

Some procedures require that you shut down and restart the voice messaging application. Others require that you shut down and restart both the voice messaging application and the operating system. See the following procedures to shut down the voice messaging application or the application and the operating system.

Caution Do not disconnect the board or turn off the power while the Application LED (Red) is on.

Caution Always shut down the voice messaging system before turning off the phone system or subscribers may lose messages.

To shut down and restart the voice messaging system application

1 Shut down the voice messaging application by pressing ESC at the

Banner screen and then following the system prompts.

2 If you are connected to the voice messaging system using a monitor,

keyboard, and mouse, perform the following actions to restart the voice messaging application. Otherwise, go to step 3.

• Go to the OS/2 desktop by pressing ALT+ESC repeatedly until it appears.

• Select the Restart Voicemail icon on the OS/2 desktop.

3 If you are using a remote access connection to access the voice

messaging system screens, perform the following actions to restart the voice messaging application:

• Open an OS/2 command prompt as described in “Using the OS/2 host process switcher” on page 34.

• At the OS/2 command prompt, type

• Type

cd \vmail and press ENTER.

vm and press ENTER.

e: and press ENTER.

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To shut down and restart the voice messaging system

1 Shut down the voice messaging application by pressing ESC at the

Banner screen and then following the system prompts.

CAUTION If you set the Shut down switch OFF before exiting the application, the system will not wait for a call to finish before disconnecting all lines.

2 Locate the Shutdown switch on the voice messaging system board and

set it Off. The system automatically exits the voice messaging application (if open), shuts down OS/2, and turns the board’s power off.

CAUTION If the Shut down switch is already set OFF, go to an OS/2 command prompt, type shutdown and wait for the shutdown to finish. Then push the Power button.

3 Restart the voice messaging system by setting the Shutdown switch On

and then pressing the Power button.

92 - Appendix B Starting and Shutting Down the System

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Chapter C – Changing Network Protocols

Changing Network Protocols

ECTION

CHANGING NETWORK

PROTOCOLS

Appendix C

Changing network protocols

To change the network protocol configuration for an existing voice messaging system, perform the following procedure.

To remove a network protocol configuration, perform the procedure, “To remove the existing network protocol configuration” on page 94.

To change an existing network protocol configuration

1 Ask your network administrator for the information required to set up

network protocols. Refer to the table in Chapter 2 for details.

2 Shut down the voice messaging system application by pressing ESC at

the Banner screen and then following the system prompts.

3 At the OS/2 command prompt, type f: and press ENTER.

4Type cd \ and press ENTER.

5Type setup and press ENTER.

6Type y to proceed with the voice messaging system Setup utility.

7 Press ENTER to continue until you reach the Setup Type menu.

8 From the Setup Type menu, type 2 to choose “Configure system” and

press ENTER.

9 Press ENTER to confirm that the voice messaging software is installed

on drive E.

10 Press ENTER to confirm that the voice messaging software is installed

in the Vmail directory.

11 Review the features and options available with your system that are

listed on-screen. Press ENTER to continue.

12 From the Update Configuration menu, type 3 to reconfigure network

protocols and press ENTER.

13 When you have completed your selection(s), press ENTER.

14 Follow the on-screen instructions to continue.

15 From the Setup Complete menu, type y and press ENTER to exit the

Setup utility.

16 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

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To remove the existing network protocol configuration

1 Shut down the voice messaging system application by pressing ESC at

the Banner screen and then following the system prompts.

2 At the OS/2 command prompt, type f: and press ENTER.

3Type cd \ and press ENTER.

4Type setup and press ENTER.

5Type y to proceed with the voice messaging system Setup utility.

6 Press ENTER to continue until you reach the Setup Type menu.

7 From the Setup Type menu, type 3 to choose “Remove configuration”

and press ENTER.

8 Press ENTER to confirm that the voice messaging software is installed

on drive E.

9 Press ENTER to confirm that the voice messaging software is installed in

the Vmail directory.

10 Review the features and options available with your system that are

listed on-screen. Press ENTER to continue.

11 From the Remove Configuration menu, type 3 to reconfigure network

protocols and press ENTER.

12 When you have completed your selection(s), press ENTER.

13 Follow the on-screen instructions to continue.

14 From the Setup Complete menu, type y and press ENTER to exit the

Setup utility.

15 At an OS/2 command prompt, type shutdown and press ENTER.

16 Shut down and restart the voice messaging system by setting the

board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart.

94 - Appendix C Changing Network Protocols

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NEC xen mail cti User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

About this guide

Conventions

Related documentation

Setup steps

Remote access software functions

Direct connection requirements

Modem connection requirements

Setup steps for LAN backups and restores

Setup steps for backups and restores with no LAN connection

Windows connection with NetBIOS

Automatic Windows log on

NetWare connection

Windows 98 or ME setup

Windows NT or 2000 setup

Direct connection requirements

Modem connection requirements

Upgrade steps

Steps for adding a language

Steps for adding ports

Steps for adding feature packages

TeLANophy setup steps

Setup steps

Installing ViewFax

Workstation requirements

Installing ViewMail for Microsoft Messaging

XenMail CTI system board

Daughter Board

Changing Network Protocols