NEC DSX7NA-160M User Manual

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Empowered by Innovation

Components Features

IntraMail

Specifications

and Parts

For additional resources, visit our Technical Support site on the web at

Product Description

Manual

P/N 1093093

Rev 2, June 2006

http://www.necdsx.com

Printed in U.S.A

01.00.00

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This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway

Shelton, CT 06484

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc.

Printed in U.S.A.

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INNOVATIVE

DSX from NEC takes the lead with state-of-the-art innovations sure to make your business communications more efﬁcient, proﬁtable, and enjoyable.

Innovation starts with the new sleek DSX telephones. All models feature the same thin, ﬂoating design, two position angle adjustment for effortless viewing, and built in wall mounting. The 22-Button Display offers a large 3-line-by-24 character display, four interactive soft keys, and a built in speakerphone. The 34-Button Display is enhanced with a backlit display and illuminated dial pad (for improved low light viewing), as well as additional feature keys. A 34-Button Display advanced model provides a built-in half-duplex speakerphone.

The 34-Button Super Display has all the features of the advanced 34-Button and additionally offers the user a 9-line-by-24-character display and 12 interactive soft keys. Rounding out the line, the DSX Cordless Tele-

phone provides mobility and ﬂexibility for those who spend much of the workday away from their desk. Complemented by 4 fully programmable Feature Keys, the DSX Cordless Telephone achieves a whole new level of convenience and mobility.

Innovations don’t stop with the DSX telephones. Right out of the box the system has a two-port Automated Attendant with no optional equipment required. The capability for full-featured IntraMail Voice Mail with Automated Attendant is inherent in the system and only requires an IntraMail ﬂash card to activate. Program on-site from the telephone or from a PC connected to the system’s ethernet or USB port. PC remote programming is available through the ethernet port or built-in modem.

AFFORDABLE

NEC designed DSX from the ground up with affordability in mind. Economy per port is maximized by highdensity circuitry. All DSX telephones have a speakerphone and display for increased functionality and total lower station cost. Native support for ISDN PRI and T1 provides maximum connectivity for low initial investment. Since DSX is simple to install and easy to use, the expenses of conﬁguration, programming, and post-installation training are minimized.

The cost-effective IntraMail provides sophisticated Voice Mail and Automated Attendant features previously available only with expensive add-ons or costly external units. It is available in two conﬁgurations: 4 port/8 hour and 8 port/16 hour. The IntraMail Automated Attendant includes the call answering features you demand such as dial access to extensions, unique day, night, and holiday answering (Flexible Answering Schedules), the ability for two companies to share the same IntraMail (Multiple Company Greetings), and the capability to dial employees by entering their names instead of extension numbers (Directory Dialing).

IntraMail Voice Mail is much more than simple messaging. Advanced IntraMail features allow you to automatically place a return call to the message sender (Caller ID with Return Call), screen your incoming calls (Call Screening), forward a message to a co-worker (Message Forward), and send a call to a co-worker’s mailbox (Transfer to a Mailbox).

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DSX is sized right, starting with the economical 40-port DSX-40, growing into the 80-port DSX-80, and culminating in the 160-port DSX-160. To maintain the value of your investment, all the components of a DSX-80 can be used in DSX-160 just by adding a DSX-160 cabinet. Even when growing from the DSX-40, your investment in programming, telephones and other station equipment is retained.

RELIABLE

Over a decade of intense feature development ensures that the core DSX call processing features are mature, efﬁcient, and reliable – yet intuitive and easy to use. Combined with end-to-end Quality Assurance and stateof-the-art circuit design (which achieves new standards for efﬁciency and economy), you are assured that DSX will be your reliable business partner for years to come.

Innovative leadership and longevity are a rare combination among technology companies. Founded in 1899, NEC has grown to a nearly $50 billion enterprise that produces 15,000 products in 126 manufacturing plants worldwide. NEC pioneered the development of telephones and switching systems early in the 20th century, and has maintained a leadership position in communications and networking ever since.

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Table of Contents

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

DSX Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

22-Button Display Telephone with Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

34-Button Backlit Display Telephone with Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

34-Button Backlit Display Telephone with Full-Duplex Speakerphone . . . . . . . . . . . . . . . . . . 2

34-Button Backlit Super Display Telephone with Half-Duplex Speakerphone . . . . . . . . . . . . . 2

60-Button DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

DTH-1-1 Single Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

DTR-1-1 Single Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

DTR-1HM-1 Single Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

DSX Cordless Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

DSX Cordless Lite II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Corded Headsets for DSX Keysets and DTR/DTH SLTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

NEC / Plantronics Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

GN Netcom Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Headsets for DSX Cordless Lite II Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

DESI Telephone Label System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

DESI Labeling Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

DESI Telephone Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

DSX-80/160 Common Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

DSX-80 4-Slot KSU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

DSX-160 8-Slot KSU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

DSX-80/160 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

DSX-80/160 CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

DSX-80/160 CPU Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

DSX-80/160 Station Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

DSX-80/160 16 Port Digital Station (16ESIU) Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

DSX-80/160 16 Port Analog Station (16SLIU) Card with HV Message Waiting. . . . . . . . . . 13

DSX-80/160 8 Port Analog Station (8SLIU) Card with HV Message Waiting. . . . . . . . . . . . 14

DSX-80/160 Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

DSX-80/160 T1/E1/PRI Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

DSX-80/160 16 Port CO Line (16COIU) Card with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . 15

DSX-80/160 8 Port CO Line (8COIU) Card with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . 16

IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

DSX IntraMail 8 x 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

DSX IntraMail 4 x 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Miscellaneous Cards and Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

DSX Analog Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

DSX 2PGDAD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

DSX-80/160 System Load Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

DSX Product Description Manual

Table of Contents ◆ i

Page 6

ii ◆

Table of Contents

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

How To Use This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Optional (Unforced) Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using Account Codes and Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Account Codes with Last Number Redial and Save . . . . . . . . . . . . . . . . . . . . . . . . 22

Account Codes and Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Operator Call Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Automatic Slot Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call Forwarding Chaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call Forwarding Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call Forwarding Toggle in a Personal Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call Forwarding Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call Forwarding Off Premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Call Waiting / Camp-On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Single and Multiple Message Format Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Caller ID on the SMDR Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Caller ID Integration with Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Second Call Caller ID (Extension Level Call Waiting Caller ID) . . . . . . . . . . . . . . . . . . . 30

Third Party Caller ID Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Caller ID Display Separator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Caller ID to Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Caller ID Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Cordless Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Delayed Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Dial Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Direct Inward Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

ANI/DNIS Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Table of Contents

DSX Product Description Manual

Page 7

Table of Contents

Direct Inward Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Night Mode Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Direct Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Direct Station Selection (DSS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Direct Station Selection (DSS) Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Default DSS Console Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

The Distinctive Ringing Hierarchy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Understanding Ring Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

When Multiple Calls Ring an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Do Not Disturb BLF for Hotline and Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . 41

Do Not Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Door Box Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Door Box Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Circular Hunting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Terminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Uniform Call Distribution (UCD) Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Group Listen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Handsfree and Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Handsfree Answerback and Forced Intercom Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Off-Hook Signaling and Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

System (Regular) Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Intercom Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Distinctive Flash Rate on Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Hold Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Hotline Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Handsfree Answerback and Forced Intercom Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Key Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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iv ◆

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Enhanced Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Line Group Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Line Queuing / Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Line Queuing Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Switched Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Fixed Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Handsfree Reply Soft Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Monitor / Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Names for Extensions and Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Night Service / Night Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Night Service Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Off-Hook Signaling for Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Off-Hook Signaling for Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Off-Hook Signaling for Hotline Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

External Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Page Relay Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Outside Call Ringing Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Intercom Ring Over External Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Door Chime Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Background Music Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Ring Over Page Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Distinctive Flash Rate on Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Personal Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

System Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

PBX / Centrex Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

PBX/Centrex Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

PC Program (System Administrator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Idle Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Intercom Prime Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Prime Line vs. Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Programmable Idle Menu Soft Keys (Super Display) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Pulse to Tone Conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

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Regional Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Removing Lines and Extensions from Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Ringdown Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Prime Line vs. Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Unique Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Storing Line Routing in a Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Centrex Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Chaining Bins for Dialing Long Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Split (Alternate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Station Instruments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Ring/Message Lamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

System Programming Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

T1 Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

ANI/DNIS Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

FSK Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Tandem Calls / Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Tie Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

The Toll Restriction Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Distinctive Flash Rate on Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Transfer Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Handsfree Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Hotline Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Call Forwarding to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Conversation Record Key for a Co-worker’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Personal Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Interactive Soft Key Shows New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Volume and Contrast Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Volume Control Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Display Brightness and Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Display Brightness and Contrast Control Presets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

DSX Product Description Manual

Table of Contents ◆ v

Page 10

Table of Contents

IntraMail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

vi ◆

Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

How To Use This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Start-Up (Default) Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

IntraMail Feature Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Announcement Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Announcement Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Answer Schedule Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

The Default Mailbox and Routing Hierarchy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Auto Attendant Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Auto Erase or Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Auto Time Stamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Automated Attendant, Built-In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Automated Attendant Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Automatic Routing for Rotrary Dial Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Call Forward to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox . . . . . . . . . . . . . . . 101

Call Routing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Call Screening and Group Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Automatic Call Screening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Caller ID and Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Calling the Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Centrex Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Conversation Record Key for a Co-worker’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Dial Action Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Directory Dialing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Erasing All Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Exiting a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Extension Hunting to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Flexible Answering Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Flexible Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Flexible Mailbox Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Getting Recorded Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Go to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Multiple Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Remote Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Group Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Ring Group Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Table of Contents

DSX Product Description Manual

Page 11

Table of Contents

UCD Group Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Understanding Group Mailbox Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Hang Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Additional Options While Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Telephone Display while Listening to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Log Onto Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Local (On-site) Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Remote Log On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Mailbox Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Mailbox Security Code Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Make Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Message Count Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Message Delete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Message Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Message Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Message Listen Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

How Message Notification Works to Normal Telephone Numbers. . . . . . . . . . . . . . . . . 120

How Message Notification Works to Digital Pager Numbers . . . . . . . . . . . . . . . . . . . . . 120

Message On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Message Playback Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Message Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Message Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Message Retention Guard Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Message Storage Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Multiple Company Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Subscriber Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Logging Onto a Subscriber Mailbox while Listening to the Greeting . . . . . . . . . . . . . . . 124

Programming Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Quick Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Record and Send a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Remote Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Screened vs. Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Screened Transfer and Inactive Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Single Digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Subscriber Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

System Administrator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

System Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

System Re-initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

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Table of Contents ◆ vii

Page 12

Table of Contents

Specifications and Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Time and Date with Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Time and Date Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Time and Date Stamp with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Transfer to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Transfer Message Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Transfer to a UCD Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Undefined Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Unscreened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Screened vs. Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Unscreened Transfer and Inactive Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Volume Control with Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

viii ◆ Table of Contents

DSX Product Description Manual

Page 13

DSX Telephones

Components

DSX Telephones

22-Button Display Telephone with Speakerphone

P/Ns 1090020 (Black) and 1090025 (White)

Display: 3 line x 24 character Speakerphone: Built-in, half-duplex

Soft Keys: 4 Wall Mount: Built-in

Feature Keys: 12 Angle Adjustment: 2 position built-in

Fixed Function Keys: 12 Backlit: No

At a Glance

34-Button Backlit Display Telephone with Speakerphone

At a Glance

Speed Dial Bin Keys: 10 Dual LEDs: Yes

Headset jack: RJ-10 built-in

The 22-Button Display Telephone features a large 3 line-by-24 character alphanumeric display with 4 Interactive Soft Keys for intuitive feature access. It also provides 10 Personal Speed Dial bin keys, 12 programmable Feature Keys and 12 ﬁxed function keys for streamlined operation. Additionally, this telephone offers a headset jack and built-in speakerphone. Unique features include dual LEDs, a Ring/Message Lamp (to show ringing, Caller ID, and voice mail messages), built-in wall mounting, and an innovative two position angle adjustment.

P/Ns 1090021 (Black) and 1090026 (White)

Display: 3 line x 24 character Speakerphone: Built-in, half-duplex

Soft Keys: 4 Wall Mount: Built-in

Feature Keys: 24 Angle Adjustment: 2 position built-in

Fixed Function Keys: 12 Backlit: Yes

Speed Dial Bin Keys: 10 Dual LEDs: Yes

Headset jack: RJ-10 built-in

The 34-Button Display Telephone features a large 3 line-by-24 character backlit alphanumeric display with 4 Interactive Soft Keys for intuitive feature access. It also provides 10 Personal Speed Dial bin keys, 24 programmable Feature Keys and 12 ﬁxed function keys for streamlined operation. Additionally, this telephone offers a backlit keypad, a headset jack, and built-in speakerphone. Unique features include dual LEDs, a Ring/Message Lamp (to show ringing, Caller ID, and voice mail messages), built-in wall mounting, and an innovative two position angle adjustment.

DSX Product Description

Components ◆ 1

Page 14

2 ◆

DSX Telephones

34-Button Backlit Display Telephone with Full-Duplex Speakerphone

P/Ns 1090022 (Black) and 1090027 (White)

Display: 3 line x 24 character Speakerphone: Built-in, full-duplex

Soft Keys: 4 Wall Mount: Built-in

Feature Keys: 24 Angle Adjustment: 2 position built-in

Fixed Function Keys: 12 Backlit: Yes

At a Glance

Speed Dial Bin Keys: 10 Dual LEDs: Yes

Headset jack: RJ-10 built-in

This feature-rich 34-Button Display Telephone features a large 3 line-by-24 character backlit alphanumeric display with 4 Interactive Soft Keys for intuitive feature access. It also provides 10 Personal Speed Dial bin keys, 24 programmable Feature Keys and 12 ﬁxed function keys for streamlined operation. Additionally, this telephone offers a built-in full duplex speakerphone (with no external speaker or microphone required), a backlit keypad, and a headset jack. Unique features include dual LEDs, a Ring/Message Lamp (to show ringing, Caller ID, and voice mail messages), built-in wall mounting, and an innovative two position angle adjustment.

34-Button Backlit Super Display Telephone with Half-Duplex Speakerphone

P/Ns 1090030 (Black) and 1090031 (White)

Display: 9 line x 24 character Speakerphone: Built-in, half-duplex

Soft Keys: 12 Wall Mount: Built-in

Feature Keys: 24 Angle Adjustment: 2 position built-in

Fixed Function Keys: 12 Backlit: Yes

At a Glance

Speed Dial Bin Keys: 10 Dual LEDs: Yes

Headset jack: RJ-10 built-in

The Super Display Telephone is the system’s most sophisticated telephone instrument. It features a large 9 line-by-24 character backlit alphanumeric display with 12 Interactive Soft Keys for intuitive feature access. It also provides 10 Personal Speed Dial bin keys, 24 programmable Feature Keys and 12 ﬁxed function keys for streamlined operation. Additionally, this telephone offers a built-in full duplex speakerphone (with no external speaker or microphone required), a backlit keypad, and a headset jack. Unique features include dual LEDs, a Ring/Message Lamp (to show ringing, Caller ID, and voice mail messages), built-in wall mounting, and an innovative two position angle adjustment.

60-Button DSS Console

P/Ns 1090024 (Black) and 1090029 (White)

Feature Keys: 60 Wall Mount: Built-in

Fixed Function Keys: 3 Angle Adjustment: 2 position built-in

Dual LEDs: No

At a Glance

The 60-Button DSS Console provides a display keyset with a button access to extensions, trunks, and selected system features. Enhanced by Answer, Release, and Transfer ﬁxed function keys, the 60-Button DSS Console is a great time saver for users that do a lot of call processing (such as operators or dispatchers). By default, the DSS Console is set up with Hotline keys to extensions and 14 feature keys for quick access to Page, Park and the system Night Mode

Note: DSX80/160 supports DS1000/2000 telephones if the system has a DSTU Card (P/N 80021A) installed.

Components

60-button Busy Lamp Field (BLF) and one-

DSX Product Description

Page 15

Single Line Telephones

DTH-1-1 Single Line Telephone

P/N 780034 (Black)

Fixed Function Keys: 5 Message Waiting: Yes

Speed Dial Bin Keys: 4 Ring/Message Waiting Lamp: Yes

Selectable Ring Tones: Yes Wall Mount: Built-in

At a Glance

The DTH-1-1 is a cost-effective analog single line telephone that offers 5 ﬁxed feature keys, 4 Speed Dial bin keys and Message Waiting. The built-in Message Waiting lamp will ﬂash for incoming calls or when the user has a message. To simplify working in groups, The DTH-1-1 provides 3 selectable ring tones.

DTR-1-1 Single Line Telephone

P/Ns 780020 (Black) and 780021 (White)

Fixed Function Keys: 5 Message Waiting: Yes

Speed Dial Bin Keys: None Ring/Message Waiting Lamp: No

Selectable Ring Tones: Yes Wall Mount: Built-in

At a Glance

Handsfree Monitor: No

The DTR-1-1 is a stylish yet rugged analog single line telephone with 5 ﬁxed feature keys and Message Waiting. Similar to the DTH-1-1, the DTR-1-1 has a built in Message Waiting lamp that will ﬂash for incoming calls or when the user has a message. The DTR-1-1 offers programmable ring pitch and volume. Built-in wall mounting and a bridged data jack for connecting a modem or answering machine are standard.

Components

DTR-1HM-1 Single Line Telephone

P/Ns 780025 (Black) and 780026 (White)

Fixed Function Keys: 7 Message Waiting: Yes

Speed Dial Bin Keys: 8 Ring/Message Waiting Lamp: Yes

Selectable Ring Tones: Yes Wall Mount: Built-in

At a Glance

Handsfree Monitor: Yes

The DTR-1HM-1 provides all the features of the DTR-1-1 in addition to two additional ﬁxed function keys (for Hold and Speaker/Monitor) and 8 Speed Dial bin keys. For convenient on-hook dialing and call monitor, the DTR-1HM-1 also offers Handsfree Monitor.

DSX Product Description

Components ◆ 3

Page 16

DSX Cordless Telephone

DSX Cordless Lite II

P/N 730087

Display: 2 line x 16 character Transmission: 900 MHz Narrow Band FM

Status Icons: 4 Range: 350 feet (site dependent)

Feature Keys: 4 Max Units Per Site: 30 (12 in close proximity)

Fixed Function Keys: 8 Battery Life: Up to 7 hours talk time

At a Glance

Channels: 30

The DSX Cordless Lite II Telephone (P/N 730087) is a 900 Mhz digital narrow band FM cordless telephone that provides mobility, ﬂexibility and convenience for those who spend much of the workday away from their desk. Fully integrated with the DSX system, the DSX Cordless Lite II Telephone offers many standard features such as Call Forwarding, Call Coverage, Hotline, and Voice Mail. Complemented by 4 fully programmable function keys (with LEDs), the DSX Cordless Lite II Telephone achieves a whole new level of convenience and mobility. An easy-to-read 16-character by 2-line LCD display (with four status icons), volume controls, a rechargeable Nickel Metal Hydride Battery Pack, and a handy belt clip round out the elegant and affordable DSX Cordless Lite II Telephone.

4 ◆

The Cordless II Lite Telephone includes the following:

• Base Unit

• Base Unit AC Adaptor (P/N 630618)

• Base Wall Mount Bracket (P/N 730608)

• Base Line Cord

• Handset

• Handset Charger (P/N 730632)

• Handset Charger AC Adaptor (P/N 730619)

• Handset Charger Wall Mount Bracket (P/N

730633)

• Handset Battery (P/N 730631)

• Belt Clip (P/N 730634)

Components

DSX Product Description

Page 17

Headsets

Corded Headsets for DSX Keysets and DTR/DTH SLTs

The following corded headsets are compatible with DSX keysets and the DTR/DTH single line telephones. Check with your supplier for their latest offerings.

NEC / Plantronics Headsets

NEC / Plantronics Ampliﬁed Headsets

NEC P/N

Description Style Microphone Type

Voice Tube P31

- Polaris Starset In-the-Ear Noise Canceling P31N

750631

Voice Tube P41

Polaris Mirage On-the-Ear

- Noise Canceling P41N

750632

Voice Tube P51

Polaris Supra Monaural Over-the-Head

750636 Noise Canceling P51N

Voice Tube P61

Polaris Supra Binaural Over-the-Head

750633 Noise Canceling P61N

750630

Voice Tube P81

Polaris TriStar In-the-Ear

- Noise Canceling P81N

750634

Voice Tube P91

Polaris Encore Monaural Over-the-Head

- Noise Canceling P91N

- Polaris Encore Binaural Over-the-Head Voice Tube P101

760635 Noise Canceling P101N

- DuoSet Convertible

Over-the-Head,

On-the-Ear

Voice Tube P141

Noise Canceling P141N

Voice Tube P151

- DuoPro On-the-Ear Noise Canceling P151N

Voice Tube P161

- DuoPro Over-the-Head Noise Canceling P161N

- DuoPro Convertible

Over-the-Head,

Voice Tube P171

Noise Canceling P171N

- DuoPro Behind-the-Head Voice Tube P181

- DuoPro Behind-the-Head Noise Canceling P181N

750643 Polaris/SupraPlus Monaural

Voice Tube P251

Over-the-Head

750644 Polaris/SupraPlus NC Monaural Noise Canceling P251N

- Polaris/SupraPlus NC Binaural

Voice Tube P261

Over-the-Head

750645 Polaris/SupraPlus NC Binaural Noise Canceling P261N

Voice Tube P351

- SupraPlus SL Monaural Over-the-Head Noise Canceling P351N

Voice Tube P361

- SupraPlus SL Binaural Over-the-Head Noise Canceling P361N

Plantronics Model

Components

Number

DSX Product Description

Components ◆ 5

Page 18

Headsets

6 ◆

NEC / Plantronics Non-Ampliﬁed Headsets

NEC P/N

Description Style Microphone Type

- StarSet In-the-Ear

- Mirage On-the-Ear

- Supra Monaural Over-the-Head

- Supra Binaural Over-the-Head

- TriStar In-the-Ear

- Encore Monaural Over-the-Head

- Encore Binaural Over-the-Head

- Freehand Monaural In-the-Ear

- DuoSet Convertible

- DuoPro On-the-Ear

- DuoPro Over-the-Head

- DuoPro Convertible

- DuoPro Behind-the-Head

- SupraPlus Monaural Over-the-Head

- SupraPlus Binaural Over-the-Head

- SupraPlus SL Monaural Over-the-Head

- SuproPlus SL Binaural Over-the-Head

Requires Vista M12 Ampliﬁer and Handset/Headset Switch

Over-the-Head,

On-the-Ear

Over-the-Head,

On-the-Ear

Plantronics Model

Number

Voice Tube H31

Noise Canceling H31N

Voice Tube H41

Noise Canceling H41N

Voice Tube H51

Noise Canceling H51N

Voice Tube H61

Noise Canceling H61N

Voice Tube H81

Noise Canceling H81N

Voice Tube H91

Noise Canceling H91N

Voice Tube H101

Noise Canceling H101N

Voice Tube H131

Noise Canceling H131N

Voice Tube H141

Noise Canceling H141N

Voice Tube H151

H151N

Voice Tube H161

Noise Canceling H161N

Voice Tube H171

Noise Canceling H171N

Voice Tube H181

Noise Canceling H181N

Voice Tube H251

Noise Canceling H251N

Voice Tube H261

Noise Canceling H261N

Voice Tube H351

Noise Canceling H351N

Voice Tube H361

Noise Canceling H361N

Components

DSX Product Description

Page 19

GN Netcom Headsets

Headsets

Model Number

GN Netcom Non-Ampliﬁed Headsets

Description Microphone Type Style

GN 2110 STD01 2100 Sound Tube Monaural Sound-Tube Over-the-Head

GN 2120 NCD01 2100 Flex Monaural Noise-Canceling Over-the-Head

GN 2115 STD01 2100 SoundTube Binaural Sound-Tube Over-the-Head

GN 2125 NCD01 2100 Flex Binaural Noise-Canceling Over-the-Head

GN 2117 STD01 2100 SoundTube Monaural Sound-Tube On-the-Ear

GN 2127 NCD01 2100 Flex Monaural Noise-Canceling On-the-Ear

GN 2110 ST 2100 SoundTube Monaural Sound-Tube Over-the-Head

GN 2120 NC 2100 Flex Monaural Noise-Canceling Over-the-Head

GN 2115 ST 2100 SoundTube Binaural Sound-Tube Over-the-Head

GN 2125 NC 2100 Flex Binaural Noise-Canceling Over-the-Head

GN 2127 ST 2100 SoundTube Monaural Sound-Tube On-the-Ear

GN 2127 NC 2100 Flex Monaural Noise-Canceling On-the-Ear

405-SF Sureﬁt Monaural Voice-Tube

405-FLEX-SF Sureﬁt Monaural Noise-Canceling

405-UNC-SF Sureﬁt Monaural Noise-canceling

3-Way Convertible:

Over-the-Head, Ear-

hook, Earloops

ADP-I ADDvantage Plus Monaural Noise-Canceling Over-the-Head

ADP-II ADDvantage Plus Binaural Noise-Canceling Over-the-Head

GN 2200 2200 Omega Monaural Noise-Canceling Over-the-Head

GN 2225 2200 Omega Binaural Noise-Canceling Over-the-Head

OG-I Orator-G Monaural Noise-Canceling Over-the-Head

OG-II Orator-G Binaural Noise-Canceling Over-the-Head

Contour LX-G Contour LX-G Monaural Noise-Canceling On-the-Ear

Stratus Ultra-G Stratus Ultra-G Monaural Noise-Canceling On-the-Ear

805-Flex 805-Flex Binaural Noise-Canceling

Requires GN8000 MPA Ampliﬁer and Headset Switch.

Under-the-Chin or Behind-the-Neck

Components

DSX Product Description

Components ◆ 7

Page 20

Headsets

Headsets for DSX Cordless Lite II Telephone

P/N 750637 (M175) P/N 750642 (MX150)

At a Glance

The following headsets are available for the DSX Cordless Lite II Telephone:

• M175 Headband Style (P/N 750637)

• MX150 Earloop Style (P/N 750642)

◆ Components DSX Product Description

Page 21

DESI Telephone Label System

DESI Labeling Software

At a Glance

DESI Labeling Software is a Windows-compatible application for printing customized key data on specially designed DESI telephone labels. Use DESI Labeling Software to create quick, professional custom labels that can be printed on virtually any ofﬁce ink jet or laser printer. DESI Labeling Software features:

• Automatic extension numbering

• Label templates that can be saved for later use

• Copy and paste functions

• Perforated and die cut labels for a perfect ﬁt

• Choice of fonts and font colors

• Space for incorporating company logo

• User-printable background graphics (using DESI Preprint)

DESI labeling software is provided on the DSX System Document CD included with each telephone system.

Components

DESI Labeling Software

DESI Telephone Labels

Labels for DSX Telephones Labels for NEC Single Line Telephones

At a Glance

The following DESI labels are available for DSX telephones.

• For standard “replacement” applications:

- 22-Button Display Standard

- 34-Button Display Standard

- 34-Button Super Display Standard

- 60-Button DSS Console Standard

The following DESI labels are available for the NEC analog single line telephones.

• For DTR-1-1

- Black (P/N 780400)

- Metallic green (P/N 780401)

- Metallic silver (P/N 780402)

- Lime green (P/N 780403)

- Preprint (blank) (P/N 780459)

DSX Product Description Components ◆ 9

Page 22

DESI Telephone Label System

• For DTR-1HM-1

- Black (P/N 780404)

- Metallic green (P/N 780405)

- Metallic silver (P/N 780406)

- Lime green (P/N 780407)

- Preprint (blank) (P/N 780460)

• For DTH-1-1

- Metallic silver (P/N 780450)

10 ◆ Components DSX Product Description

Page 23

DSX-80/160 Common Equipment

DSX-80 4-Slot KSU

P/N 1090002

Slots: 4 Analog extensions (max.): 48

Ports: 80 Analog lines (max): 48

Digital extensions (max.): 32 Digital (T1) lines (max.): 64

• Capacities determined by System Load Factor.

At a Glance

• Always install a 16ESIU Card in the ﬁrst universal slot.

The DSX-80 4-Slot KSU contains the CPU, 4 universal card slots and the system’s power supply. It provides 80 ports. It is wall-mountable, has a ﬂip off cover and removable side panel for easy access. The cabinet has a handy translucent panel in the cover that allows you to get essential system status and troubleshooting information at a glance, without removing the cover.

DSX-160 8-Slot KSU

P/N 1090003

Slots: 8 Analog extensions (max.): 112

Ports: 160 Analog lines (max): 64

Digital extensions (max.): 96 Digital (T1) lines (max.): 64

• Capacities determined by System Load Factor.

At a Glance

• Always install a 16ESIU Card in the ﬁrst universal slot.

• Install one power supply for every two 16ESIU Cards.

Components

The DSX-160 8-Slot KSU contains the CPU slot, 8 universal card slots and up to 3 system power supplies (depending on Load Factor requirements). It provides 160 ports. Just like the DSX-80 4-Slot KSU, the DSX160 is wall-mountable, has a ﬂip off cover and removable side panel for easy access. The DSX-160 also has a translucent panel in the cover for getting essential system status and troubleshooting at a glance

DSX-80/160 Power Supply

P/N 1091008

DSX-80 Qty: 1 DSX-160 Qty: 3 (max.)

• Quantity required in DSX-160 determined by System Load Factor.

• In DSX-160, Install one power supply for every two 16ESIU Cards.

At a Glance

The power supply provides the various DC voltages required to power the DSX-80/160 Cards. The DSX-80 4-Slot KSU requires a single power supply. The DSX-160 8-Slot KSU requires up to 3 power supplies, depending on system conﬁguration.

DSX Product Description Components ◆ 11

Page 24

DSX-80/160 CPU

DSX-80/160 CPU Card

P/N 1090010

Audio Inputs: 2 RS 232 connector: Yes (for SMDR)

Audio outputs: 1 Ethernet port: Yes

USB connector: Yes CompactFlash interface: Yes

At a Glance

The CPU Card is the system’s control center. It provides the system’s Linux operating system, central processing, stored program, and memory for the customer’s site-speciﬁc data. Every system requires a CPU Card. In addition, it also provides:

• CompactFlash card interface (for IntraMail, software loading, and database backup)

• Conference circuits, DTMF receivers and DTMF generators

• Real Time Clock

• NAND Flash for storing the system database

• Battery for short term (14 day) backup of the Real Time Clock and station parameters

• Two audio inputs for Background Music and Music on Hold (1/8” mono minijacks)

• One audio output for External Paging (1/8” mono minijack)

• Ethernet and USB ports for local and remote PC Programming

• RS-232 serial port for Station Message Detail Recording

• Built-in V.32BIS 14.4K BPS modem for remote maintenance

The CPU also has a reset switch that provides the following three functions:

1. System reset (when momentarily pressed).

2. System initialization (when held down as power is turned on).

Software update (when held down for six seconds while software update CompactFlash card is installed).

Tips to remember:

• When connecting to the CPU audio inputs or outputs, make sure the connected device is compatible with the CPU audio speciﬁcations. See Speciﬁcations and Parts (page 139) for more.

12 ◆ Components DSX Product Description

Page 25

DSX-80/160 Station Cards

DSX-80/160 16 Port Digital Station (16ESIU) Card

P/N 1091004

Digital station ports: 16 Status LED: Yes

Mode switch: Yes Activity LED: Yes

Max. installed in DSX-80: 2 (32 station ports)

Max. installed in DSX-160: 6 (96 station ports)

At a Glance

Each 16ESIU Card connects 16 digital extensions (i.e., DSX keysets). The 16ESIU has a Mode Switch (for taking the card out of service). It also has a status LED that indicates proper card operation — as well as a port activity LED that ﬂashes faster as trafﬁc on the card increases. You can install up to two 16ESIU Cards in a DSX-80. You can install up to six 16ESIU Cards in a DSX-160. See System Conﬁguration (page 19) for more.

Tips to remember:

• In DSX-160, you must install a separate power supply for every two 16ESIU Cards installed.

• In both DSX-80 and DSX-160, you must install a 16ESIU Card in slot 1.

• You can install additional 16ESIU Cards in any slot.

DSX-80/160 16 Port Analog Station (16SLIU) Card with HV Message Waiting

P/N 1091007

Analog station ports: 16 Activity LED: Yes

High Voltage Message Waiting: Yes Mode switch: Yes

Max. installed in DSX-80: 3 (48 station ports)

At a Glance

Max. installed in DSX-160: 5 (80 station ports)

Status LED: Yes

Components

The 16SLIU Card connects 16 analog extensions which are typically used for single line telephones and fax machines. Just like the 16ESIU Card, the 16SLIU Card has a Mode Switch (for taking the card out of service), a status LED indicating proper card operation, and a port activity LED to indicate trafﬁc on the card.See System Conﬁguration (page 19) for more.

Tips to remember:

• The 16SLIU Card provides high voltage message waiting for single line sets with high voltage message waiting lamps.

• The 16SLIU Card also provides Caller ID to single line sets.

• You can install a 16SLIU Card in any slot except slot 1.

DSX Product Description Components ◆ 13

Page 26

DSX-80/160 Station Cards

DSX-80/160 8 Port Analog Station (8SLIU) Card with HV Message Waiting

P/N 1091010

Analog station ports: 8 Activity LED: Yes

High Voltage Message Waiting: Yes Mode switch: Yes

Max. installed in DSX-80: 3 (24 station ports)

At a Glance

Max. installed in DSX-160: 7 (56 station ports)

The 8SLIU Card connects 8 analog extensions which are typically used for single line telephones and fax machines. The 8SLIU Card has a Mode Switch (for taking the card out of service), a status LED indicating proper card operation, and a port activity LED to indicate trafﬁc on the card. See System Conﬁguration (page 19) for more.

Tips to remember:

• The 8SLIU Card provides high voltage message waiting for single line sets with high voltage message waiting lamps.

• The 8SLIU Card also provides Caller ID to single line sets.

• You can install a 8SLIU Card in any slot except slot 1.

Status LED: Yes

14 ◆ Components DSX Product Description

Page 27

DSX-80/160 Line Cards

DSX-80/160 T1/E1/PRI Line Card

P/N 1091006

Line ports: 24 Activity LED: Yes

Mode switch: Yes Diagnostic LEDs: Yes

Status LED: Yes CSU required: Yes

Max. installed in DSX-80: 3 (64 line ports

At a Glance

in 3 T1/E1/PRI Cards, with 8 T1 circuits disabled in programming)

The T1/E1/PRI Line Card provides T1 advanced digital calling and gives the DSX-80/160 a maximum of 24 trunks in a single card slot. The available T1 line types include:

• Loop Start (DTMF and Dial Pulse)

• Ground Start (DTMF and Dial Pulse)

• Direct Inward Dialing (DID) Wink Start (DTMF and Dial Pulse)

• Direct Inward Dialing (DID) Immediate Start (DTMF and Dial Pulse)

• E&M Tie Line Wink Start (DTMF and Dial Pulse)

• E&M Tie Line Immediate Start (DTMF and Dial Pulse)

Tips to remember:

• Normally you connect the T1/E1/PRI Card to a separately-purchased Channel Service Unit (CSU). Use a standard straight-through CAT 5 cable to connect the T1/E1/PRI Card to the CSU. The CSU in turn connects to the telco smart jack.

• The T1/E1/PRI Card also provides 32E1 support. E1 is not used in North America.

• PRI is currently not available.

• You can install a T1/E1/PRI Card in any slot except slot 1.

Max. installed in DSX-160: 3 (64 line ports in 3 T1/E1/PRI Cards, with 8 T1 circuits disabled in programming)

Components

DSX-80/160 16 Port CO Line (16COIU) Card with Caller ID

P/N 1091005

Line ports: 16 Status LED: Yes

Mode switch: Yes Activity LED: Yes

Power Failure ports: 2 Caller ID: Built in

Max. installed in DSX-80: 3 (48 lines in 3

At a Glance

16COIU Cards)

The 16COIU Card supports 16 analog loop start CO lines. The card has a Mode Switch (for taking the card out of service), a status LED indicating proper card operation, and a port activity LED that indicates trafﬁc on the card. Each 16COIU Card also provides two power failure cut-through circuits. When commercial AC power fails, the Card automatically cuts through two line circuits to two power failure single line telephones. See System Conﬁguration (page 19) for more.

Tips to remember:

• The 16COIU provides built-in Caller ID.

• You can install a 16COIU Card in any slot except for slot 1.

Max. installed in DSX-160: 4 (64 line ports in 4 16COIU Cards)

DSX Product Description Components ◆ 15

Page 28

DSX-80/160 Line Cards

DSX-80/160 8 Port CO Line (8COIU) Card with Caller ID

P/N 1091009

Line ports: 8 Status LED: Yes

Mode switch: Yes Activity LED: Yes

Power Failure ports: 2 Caller ID: Built in

Max. installed in DSX-80: 3 (24 line ports

At a Glance

in 3 8COIU Cards)

The 8COIU Card supports 8 analog loop start CO lines. The card has a Mode Switch (for taking the card out of service), a status LED indicating proper card operation, and a port activity LED that indicates trafﬁc on the card. Each 8COIU Card also provides two power failure cut-through circuits. When commercial AC power fails, the card automatically cuts through two line circuits to two power failure single line telephones. See System Conﬁguration (page 19) for more.

Tips to remember:

• The 8COIU provides built-in Caller ID.

• You can install a 8COIU Card in any slot except for slot 1.

Max. installed in DSX-160: 7 (56 line ports in 7 8COIU Cards)

16 ◆ Components DSX Product Description

Page 29

IntraMail

DSX IntraMail 8 x 16

P/N 1091013

Ports: 8 Storage Hours: 16

Routing Mailboxes: 16 Subscirber Mailboxes: 128

Ring Group Mailboxes: 8 UCD Group Mailboxes: 8

Total Mailboxes: 160

At a Glance

DSX IntraMail 4 x 8

P/N 1091011

Ports: 4 Storage Hours: 8

Routing Mailboxes: 16 Subscirber Mailboxes: 128

Ring Group Mailboxes: 8 UCD Group Mailboxes: 8

Total Mailboxes: 160

At a Glance

IntraMail is a plug-in “in-skin” full-featured, DSP-based integrated Voice Mail with Automated Attendant for DSX. It is available in two models:

• P/N 1091013 with 8 Voice Mail ports, 16 hours of message storage, and up to 160 mailboxes.

• P/N 1091011 with 4 Voice Mail ports, 8 hours of message storage, and up to 160 mailboxes.

Components

The IntraMail Automated Attendant answers incoming calls and routes them quickly and efﬁciently. Integrated Voice Mail features include Conversation Record, Answering Machine Emulation, and Caller ID with Return Call. Interactive Soft Keys guide the display telephone user through the extensive IntraMail feature set.

Tips to remember:

• After plugging in the IntraMail CompactFlash card, IntraMail automatically installs on power-up.

DSX Product Description Components ◆ 17

Page 30

Miscellaneous Cards and Optional Equipment

DSX Analog Door Box

P/N 922450

Requires 2PGDAD Module connected to DSX Digital Station (16ESIU) PCB.

At a Glance

The Analog Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personnel monitor the delivery entrance; they just answer the Door Box chimes instead.

Tips to remember:

• The Analog Door Box is a weather-tight unit and can be mounted outside.

• The maximum number of DSX Analog Door Boxes you can install is determined by the number of 2PGDAD Modules, which in turn is limited only by the availability of 16ESIU station ports.

DSX-80/160: No built-in Door Box ports.

DSX 2PGDAD Module

P/N 0891027

Provides connection and relays for two DSX Analog Door Boxes.

At a Glance

The DSX 2PGDAD Module provides connection and relays for two DSX Analog Door Boxes. This module connects to an available port on a DSX Digital Station (16ESIU) PCB.

Tips to remember:

• The maximum number of DSX Analog Door Boxes you can install is determined by the number of 2PGDAD Modules, which in turn is limited only by the availability of 16ESIU station ports.

Connects to port on DSX Digital Station (16ESIU) PCB.

18 ◆ Components DSX Product Description

Page 31

System Conﬁguration

DSX-80/160 System Load Factor

The combination of lines and extensions you can connect to your DSX system may be limited by the System Load Factor. Use the DSX-80/160 System Load Factor Worksheet on the next page to verify your system’s conﬁguration. When entering data on the worksheet, for each installed card make entries for each Load Type. There are two Load Types to consider: 5 VDC and 40 VDC.

To check your system conﬁguration:

1. Indicate the quantity for each card installed in the Qty column.

- The number of keysets, single line sets, and DSS Consoles does not affect the load factor.

For each item and for each Load Type, multiply the column.

- For example, two 16ESIU Cards have a load of 16 for 5 VDC and 40 for 40 VDC.

3. Add up the entries in each Total column and enter the values in Item 1: Load Type Totals.

4. Review Item 2: Power Supply Capacity and determine the capacity of the power supplies installed in

your system.

5. Compare the capacities in Item 2 to your entries in Item 1. Item 1 must always be equal to or less than

the entry in Item 2.

Do not operate your system if the total for either Load Type

exceeds the Power Supply Capacity of your installation.

Qty

Important

times the

Load

and enter the value in the

Components

Total

DSX Product Description Components ◆ 19

Page 32

System Conﬁguration

DSX-80/160 System Load Factor Worksheet

Load Type

Description Qty

Load Total Load Total

5 VDC 40 VDC

CPU Card 1 12 12 0 0

16ESIU Card 8 20

8SLIU Card 5 8

16SLIU Card 10 16

8COIU Card 3 0

16COIU Card 6 0

T1/E1/PRI Card 8 0

(Cannot exceed Item 2: Power Supply Capacity.)

If you have one power supply installed, the capacity is: If you have two power supplies installed, the capacity is: If you have three power supplies installed, the capacity is:

Notes:

Item 1: Load Type Totals

Item 2: Power Supply Capacity

5 VDC = 40 5 VDC = 80 5 VDC = 120

40 VDC = 48 40 VDC = 80 40 VDC = 120

• DSX-80 can only have 1 power supply.

• DSX-160 can have up to 3 power supplies. You cannot have more than two 16ESIU Cards per power supply, regardless of System Load Factor calculations.

• Exceeding the allowed Load Type Total (Item 1) will cause the system’s power supplies to automatically shut down and/or cause erratic system operation.

• The total of all station, line, DSS Console, and voice mail ports cannot exceed 160.

20 ◆ Components DSX Product Description

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Introduction

How To Use This Chapter

This chapter provides detailed information on the system’s features. The features in this chapterare in alphabetical order, like a dictionary.

Account Codes

Use Account codes to categorize and/or restrict outside calls.

Account Codes are user-dialed codes that help categorize and/or restrict outside calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes:

❥ Optional (Unforced Account Codes) ❥ Forced Account Codes ❥ Veriﬁed Account Codes

Features

Optional (Unforced) Account Codes

Optional Account Codes allow a keyset extension user to enter an Account Code while placing an outside call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on an outside call, their conversation continues uninterrupted while they enter an Account Code.

Single line telephone users can only enter an Account Code while placing their outside call.

Forced Account Codes

Forced Account Codes require an extension user to enter an Account Code every time they place an outside call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all outside calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls.

Veriﬁed Account Codes

With Veriﬁed Account Codes, the system compares the Account Code the user dials with a list of codes pro- grammed into the Veriﬁed Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Veriﬁed Account Codes, if enabled, apply only to Forced Account Codes.

DSX Product Description Features ◆ 21

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Using Account Codes and Speed Dial

To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes:

❥ The Account Code can be either the ﬁrst or last entry in the bin, and must be preceded and followed by

the # character. For example, the Account Code 1234 must be entered as #1234#.

❥ The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account

Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the Account Code, the user must be sure to press the bin key before dialing the outside number.

❥ If the system has Veriﬁed Account Codes enabled, the Account Code entered in the Speed Dial bin must

match an entry in the Veriﬁed Account Code Table.

❥ If the Speed Dial bin does not contain an Account Code, the user must enter the Account Code manually.

If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored Speed Dial number.

❥ An extension user can preselect a line for a Speed Dial call.

Using Account Codes with Last Number Redial and Save

Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call dialed using Last Number Redial and Save. If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored number saved by Last Number Redial or Save.

An extension user can preselect a line for a Last Number Redial or Save call.

Account Codes and Emergency Calls

Account Codes are never enforced for emergency (911 and 1+911) calls.

Alphanumeric Display

The Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features.

The 22- and 34-Button Display Telephones have a three-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages. The second line is used extensively by IntraMail. The third line displays the Soft Key deﬁnitions.

The 34-Button Super Display Telephone has a nine-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages, just like the 22- and 34-Button Display Telephones. The second line is used extensively by IntraMail. Lines 4-9 are the comprehensive Super Display Telephone soft key deﬁnitions.

❥ To learn more about the display telephones:

- see 22-Button Display Telephone on page 4

- see 34-Button Display Telephone on page 5

- see 34-Button Super Display Telephone on page 6

❥ To learn more about the Soft Keys, see Interactive Soft Keys (page 50).

Attendant Call Queuing

Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overﬂow destination for unanswered calls.

An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer — not busy tone. If you have the attendant as the overﬂow destination for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered.

22 ◆ Features DSX Product Description

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Operator Call Key

The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when calls are queued.

The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.

Attendant Position

The attendant is the system’s call processing focal point.

The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):

❥ Attendant Call Queuing (page 22)

Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.

❥ Barge In (Intrusion) (page 25)

The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Direct Line Access (page 36)

Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Forced Line Disconnect (page 45)

In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Line Queuing / Line Callback (page 53)

The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Night Service / Night Ring (page 56)

An attendant with a System Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Removing Lines and Extensions from Service (page 65)

The attendant can remove problem lines from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1).

Features

The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should ﬁnd a DSS Console helpful when processing calls.

Auto Redial

Instead of redialing, have Auto Redial periodically retry a busy outside number.

Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry the number, hoping it will go through.

Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when the extension:

❥ Places or answers another outside call. ❥ Receives an Intercom voice announcement or answers an Intercom call by lifting the handset or pressing

SPEAKER.

❥ Presses SPEAKER to cancel Auto Redial.

DSX Product Description Features ◆ 23

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❥ Presses any other ﬁxed feature key except MIC. ❥ Lifts and replaces the handset. ❥ Presses the CANCEL soft key (Super Display only).

Automatic Handsfree

Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature.

Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — without lifting the handset or pressing SPEAKER ﬁrst. If enabled, the system provides Automatic Handsfree for:

❥ Call Coverage keys ❥ Central Ofﬁce Calls (line and loop calls) ❥ Group Call Pickup keys ❥ Hotline Keys ❥ Intercom (INTERCOM key) ❥ Last Number Redial (REDIAL key) ❥ Paging keys ❥ Park keys ❥ Personal Speed Dial bin keys ❥ Personal and System Speed Dial Feature Keys

The system always provides Automatic Handsfree for:

❥ Dial Number Preview ❥ Directory Dialing

Automatic Slot Conﬁguration

The system automatically installs PCBs when you power up the system.

Automatic Slot Conﬁguration automatically sets up station and line PCBs when you initially power up the system. This simpliﬁes installation because you don’t have to use system programming to activate station and line PCBs after you plug them in.

Here’s how Automatic Slot Conﬁguration works:

1. With power off, install your station and line PCBs.

2. With the system powered down, install the station and line PCBs from left to right in the order you want

your extension and line numbers set up.

• Be sure to install a 16ESIU PCB in the ﬁrst slot (CN1).

• You don’t have to group your station and line PCBs together, although it may be more convenient to do so.

3. Power up the system.

4. On power up, the system scans the PCBs from left to right and sets up the extension and line numbering

as follows.

• Extension numbers will begin with 300 in the ﬁrst slot and increment from left to right.

• Line numbers will begin with 101 (starting from the ﬁrst installed line PCB) and will also increment from left to right.

System reset does not cause reconﬁguration. Automatic Slot Conﬁguration is temporarily disabled during a system reset.

24 ◆ Features DSX Product Description

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Background Music

Broadcast music through the telephone speaker for a more pleasing work environment.

Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announcements temporarily override (turn off) Background Music. Background Music requires a customer-provided external music.

Barge In (Intrusion)

In an emergency, use Barge In to get through to a co-worker right away.

Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or outside call.

Battery Backup

The system provides permanent backup of system memory.

In the event of commercial AC power failure, the NAND Flash memory on the CPU PCB permanently maintains the site database. Additionally, an internal battery on the CPU provides short-term backup of the system date and time (Real Time Clock) and certain station parameters (such as the Caller ID log). The battery will hold the Real Time Clock and station parameters for up to 10-14 days. When commercial AC power is restored, the system restarts with all programming and the time and date intact.

Additional Battery Backup capability can be provided by a customer-supplied Uninterruptable Power Supply (UPS). The length of time the UPS will power the system when power fails depends on the capacity of the UPS unit. Consult with the UPS manufacturer for the speciﬁcs.Refer to the Hardware Manual for addi- tional details.

Features

CAUTION

Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

Call Coverage Keys

Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.

A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD Group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, ﬂashes slowly when the co-worker has an incoming call, and ﬂashes fast when the co-worker is in Do Not Disturb. The Call Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incoming call. They can also go off hook and press the Call Coverage key to call the covered extension. An extension can have as many Call Coverage Keys as they have available Feature Keys on their telephone.

DSX Product Description Features ◆ 25

Call Coverage Key Busy Lamp Indications

When the key is: The covered extension is:

Off Idle or not installed

Page 38

Call Coverage Key Busy Lamp Indications

On Busy

Slow Flash Ringing

Medium Flash Covered extension is in DND for outside

calls (option 1).

Call Coverage Keys will intercept the following types of calls:

❥ Key Ring Calls ❥ Ringing Intercom calls ❥ Calls to a UCD Group master number ❥ Calls ringing a Group Ring master number ❥ Transferred calls

Call Coverage Keys will not intercept a call ringing the attendant’s Operator Call Key.

Call Forwarding

Call Forwarding ensures that the user’s calls are covered when they are away from their work area.

Call Forwarding permits an extension user to redirect their call to another extension. The types of Call Forwarding are:

❥ Call Forwarding when Not Answered

Calls ringing the extension forward when not answered.

❥ Call Forwarding when Busy or Not Answered

Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.

❥ Call Forwarding Immediate

All calls to the extension forward immediately.

Fast Flash

Covered extension is in DND for Intercom

calls (option 2) or All Calls (option 3).

You can set up Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Call Forwarding Chaining

Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to voice mail, callers to 301 or 304 go directly to 302’s mailbox.

Call Forwarding Cancel

Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding system-wide. The extension must have access level 4 or 5.

Call Forwarding Key

A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.

❥ While the extension is idle, pressing the key puts the extension in the Call Forwarding programming

mode - the same as pressing INTERCOM and dialing *3.

26 ◆ Features DSX Product Description

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- If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6

seconds), Call Forwarding is automatically cancelled.

- If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6

seconds), the prior Call Forwarding mode is automatically enabled (if any).

❥ While the extension is busy, pressing the key switches Call Forwarding on and off.

Call Forwarding Key BLF

This ﬂash rate: Means:

Off Call Forwarding is disabled.

Fast ﬂash The extension is in the Call For-

Slow ﬂash Call Forwarding is enabled at the

Call Forwarding Toggle in a Personal Speed Dial Bin

If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Personal Speed Dial bin for similar operation (without the BLF). To do this:

❥ While on hook, dial #77. ❥ Press the key for the Personal Speed Dial bin you want to program + HOLD. ❥ For LINE/GRP/ICM, press INTERCOM + HOLD. ❥ For NUM, dial *3 + HOLD. ❥ For NA, enter a name of your choosing + HOLD. ❥ Press SPEAKER to exit.

Features

warding programming mode.

extension.

While the extension is idle, pressing the bin key puts the extension in the Call Forwarding programming mode - the same as pressing INTERCOM and dialing *3.

❥ If the extension has Call Forwarding enabled, and the user presses the bin key and waits (for at least 6

seconds), Call Forwarding is automatically cancelled.

❥ If the extension has Call Forwarding disabled, and the user presses the bin key and waits (for at least 6

seconds), the prior Call Forwarding mode is automatically enabled (if any).

Call Forwarding Conﬁrmation Tone

Keyset users will hear a single conﬁrmation beep after enabling or cancelling Call Forwarding. Single line telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding.

Call Forwarding Off Premises

When a user is out of the ofﬁce, they can send their calls to their home ofﬁce or cell phone.

Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote ofﬁce) if allowed by their Class of Service. Keyset users can stay in touch by having Off Premises Call Forwarding automatically forward their calls while they are away from the ofﬁce. To set up Off Premises Call Forwarding, the user selects the line or Line Group over which the call should route, as well as the number the system should dial. The number dialed can be from an extension’s Personal Speed Dial bin containing an outside number, or the user can enter an outside number directly into their Personal Speed Dial bin 720. When a call rings the forwarded extension, the system selects the speciﬁed line or group and then outdials the stored number.

Off Premises Call Forwarding reroutes:

❥ Intercom calls ❥ Transferred calls ❥ Direct Inward Lines

DSX Product Description Features ◆ 27

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Call Timer

❥ UTRF (unscreened transfer) calls routed from the voice mail Automated Attendant ❥ Circular and Terminal Extension Hunting calls

Off Premises Call Forwarding does not reroute:

❥ Key Ring calls ❥ Calls to a UCD Group master number. ❥ Group Ring calls (i.e., calls to a Ring Group master number) ❥ UCD Group Calls (i.e., calls to a UCD Group master number) ❥ Ringing Call Coverage key calls

You can set up Off Premises Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Call Timer helps users that must keep track of their time on the phone.

Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display. There are two types of Call Timer keys:

❥ Manual Call Timer

Any time while placing a call or while on a call, a display keyset user can press their Manual Call Timer key to start the Call Timer. The Call Timer will continue until the user hangs up or presses their Manual Call Timer key again.

❥

Automatic Call Timer

In addition to the features of the Manual Call Timer key, the Automatic Call Timer key provides automatic timing for outside calls. When a display keyset with an Automatic Call Timer key places or answers an outside call, the Call Timer automatically starts when that outside call connects. The Automatic Call Timer does not automatically start for Intercom calls. The Automatic Call Timer can also work like a Manual Call Timer key. There is no need to have a Manual and Automatic Call Timer key on the same phone.

The Call Timer feature also provides:

❥ Review of Previously Timed Call

Any time after hanging up from a timed call, a display keyset user can press their Manual or Automatic Call Timer key to review the duration of that call.

❥ Timer Reset for Current Call

While the display keyset user is timing their call, they can press CLEAR at any time to reset the Call Timer to 00:00:00.

❥ Automatic Timer Stop

The system assigns the Call Timer to the active call. When the user terminates the active call, the Call Timer automatically shuts down.

❥

Wrap-up Timer Display

After hanging up a timed call, a display keyset will show the Call Timer data for 6 seconds before returning the display to idle. This gives the extension user adequate time to make a record of the timed call, if desired.

Call Waiting / Camp-On

Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten.

With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On (by dialing 2), the system signals the busy extension with two beeps indicating the ﬁrst waiting call. (The busy extension can be on a handset or Handsfree call.) The call goes through when the extension becomes free.

28 ◆ Features DSX Product Description

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If an extension has more than one caller waiting, they queue on a ﬁrst-in/ﬁrst-out basis (FIFO). The extension will not hear Camp-On beeps for additional waiting calls.

Off-Hook Signaling also alerts the user when unanswered calls are waiting to get through. Turn to Off-Hook Signaling (page 57) for more.

The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur for an extension when they are the exclusive recipient of the call (such as a DIL).

Callback

Off-Hook Ringing Camp-On Tones

Key Ring Yes No

Transferred Outside Call Yes Yes

Direct Inward Line Yes Yes

Transfer from voice mail (UTRF) Yes Yes

Call Coverage Key Yes No

Group Call Pickup Key Yes No

With Callback, a user does not have to repeatedly call a busy extension back, hoping to ﬁnd it idle.

When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The system services Callback requests as follows:

❥ Caller at extension A leaves a Callback at extension B.

- Caller can place or answer additional calls in the mean time.

❥ When extension B becomes idle, the system rings extension A. This is the Callback ring. ❥ Once caller A answers the Callback ring, the system rings (formerly busy) extension B.

- If caller A doesn’t answer the Callback ring, the system cancels the Callback.

❥ As soon as caller B answers, the system sets up an Intercom call between A and B.

Features

An extension user can leave a Callback at many extensions simultaneously. The system processes the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at the same extension. The system processes these Callbacks on a ﬁrst-in/ﬁrst-out (FIFO) basis.

If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels the Callback.

Caller ID

Caller ID automatically displays the phone number and optional name for incoming outside calls.

Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number or DN) and optional name as the call is ringing. Caller ID supports the telco’s Called Number Identiﬁcation (CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID information (i.e., messages) between the ﬁrst and second ring burst of an incoming call.

Caller ID provides the following features:

DSX Product Description Features ◆ 29

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Single and Multiple Message Format Compatibility

There are two types of Caller ID message formats currently available: Single Data Message Format (SDMF) and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco sends only the caller’s phone number (DN). The DN can be up to 10 digits long. In Multiple Data Message Format, the telco sends the DN and the caller’s name. The DN for this format can be up to 15 digits long, and the name provided can consist of up to 15 ASCII characters.

If no DN is received, no number or error message displays.

Caller ID on the SMDR Report

Caller ID data prints on the SMDR report. SDMF records print a single line which shows just the incoming number. MDMF records print on two lines, with the ﬁrst line showing the number and the second line showing the name. Unlike the telephone display, the SMDR report can show the entire 15 digits in the DN, if required.

Following is a sample SMDR report showing Caller ID data. The ﬁrst two lines of the report show a complete MDMF record with both the caller’s number and name. The last two lines of the report show two Caller ID error messages: Private Number and Out of Area. The “IN” in the type column indicates that the records shown are for incoming calls.

If no DN is received, no number or error message displays.

Station Message Detail Recording 05/10/2005 11:11A

---+---+--------------------------------+----------+---------+--------+--Sta|Lin| Number Dialed | Account | Start |Duration| T

---+---+--------------------------------+----------+---------+--------+--301| 02| 2139261000| |11:11:39A|00:00:13|IN 301| 02| ANDERSON ALLEN| |11:11:39A|00:00:13|IN 301| 02| Private Number| |11:12:26A|00:00:12|IN 301| 02| Out of Area Number| |11:13:16A|00:00:12|IN

Caller ID Integration with Voice Mail

Caller ID fully integrates with IntraMail, UltraMail, and the NVM-Series voice mail systems. This enables voice mail features such as Make Call with Caller ID. Make Call allows the voice mail subscriber to return a call to someone who left them a message without knowing the calling party’s phone number.

Second Call Caller ID (Extension Level Call Waiting Caller ID)

While a display keyset user is busy on a call, the system can show the Caller ID information for a waiting call. If the busy extension is programmed to receive Camp-On tones or Off-Hook Ringing from the waiting call, the system will send the Caller ID data to the busy telephone’s display. If the busy extension does not receive Camp-On tones or Off-Hook Ringing, it will also not receive the waiting call’s Caller ID. (Note that Caller ID data from a Camp-On is displayed only once, corresponding to the single Camp-On beep.) This is

an internal system feature and does not use the telco’s Call Waiting Caller ID.

Third Party Caller ID Check

Third Party Caller ID Check allows an idle or busy keyset user to display the Caller ID data for another line. The line that the user checks can be ringing or busy.

Caller ID Display Separator

An extension’s display can optionally show a calling party number separator. The separator is a dash after the area code and after the local exchange on a 7 or 10 digit number. If disabled, the calling party number displays without a separator.

Caller ID to Single Line Telephones

The system provides Caller ID data to single line ports. This allows single line Caller ID telephones to receive the Caller ID data also available at keysets.

30 ◆ Features DSX Product Description

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On Intercom calls, the single line telephone display will show the extension number and name (if programmed) of the internal caller.

Caller ID Logging

An extension can store the caller’s name and phone number for easy review and redialing.

When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or Logging Group can store up to 99 Caller ID records. The system stores up to 1000 Caller ID records, allocated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the system is powered down or reset. If a line rings more than one extension simultaneously, the system logs the call at all ringing extensions.

Central Ofﬁce Calls, Answering

The system allows outside calls to ring and be answered at any combination of system extensions.

The system provides ﬂexible routing of incoming CO calls to meet the exact site requirements.

Answering Priority

When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order:

1. Ringing Intercom call

2. Line or loop key (from lowest to highest)

Features

Central Ofﬁce Calls, Placing

Customize the call placing options to meet the site requirements and each individual’s needs.

The system provides ﬂexibility in the way each extension user can place outgoing calls. A user can place a call by:

❥ Pressing a Line Key

Any keyset can have line keys for one-touch access to speciﬁc lines.

❥ Pressing a Loop Key

Loop Keys provide a user with one-touch access to the assigned Loop Group. Loop Groups can consist of one or more Line Groups.

❥ Using Line Dial-Up

With Line Dial-Up, a user can select a speciﬁc line by pressing INTERCOM and dialing the Line Dial-Up code (#9) followed by the line number (1-64).

❥ Using Direct Line Access

Direct Line Access allows a user to access a line by pressing INTERCOM and dialing the line’s extension number (e.g., 101 for line 1, 102 for line 2. etc.).

❥

Dialing a Line Group Access Code

User’s can also place outside calls by pressing

❥ Line Group Routing

If the system has Line Group Routing enabled, user’s get the ﬁrst available line when they press INTER-

and dial 9.

COM

INTERCOM

and dialing a Line Group Access Code (90-98).

DSX Product Description Features ◆ 31

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Store and Forward

Store and Forward is an alternate method of placing outside calls in which the system stores (“collects”) the digits a user dials, waits for the user to ﬁnish dialing, and then redials the digits on the selected line. Store and forward provides Intercom dial tone to the caller as soon as they dial a line access code or press a loop key, similar to conventional ARS operation. When the user has completed dialing, the system will dial out the call over the connected line after 6 seconds or when the user dials #. Store and Forward can also be an advantage when connected to a T1 service that does not provide line dial tone.

Post dialing for Store and Forward calls is also available. After a user dials using Store and Forward, they can manually dial additional digits. The normal post dialing soft keys (such as AUTO REDIAL [ALND] for Auto Redial) are also enabled.

❥ Store and Forward does not apply to line keys, Direct Line Access, or line dial up (i.e., #9 plus the line

number).

❥ You can use Account Codes with Store and Forward enabled (see Operation below).

Check Key

Quickly check keyset and DSS Console Feature Key assignments.

A keyset user can use the CHECK key to check keyset and DSS Console Feature Key assignments and Personal Speed Dial bin names.

Class of Service

Customize features and options for extensions and outside lines.

Class of Service (COS) sets various features and options for extensions and outside lines. The system allows any number of extensions and lines to share the same Class of Service. The Class of Service options are provided by the following programs:

❥ 140x-Station Options

❥ 141x-Line Options

Conference

A user can set up a multiple-party telephone meeting without leaving the ofﬁce.

Conference lets an extension user add additional inside and outside callers to their conversation. The following table shows the system’s Conference capacities:

- 1401-Features (page 628)

- 1402-Access (page 633)

- 1403-SLT’s (Single Line Telephone Options) (page 635)

- 1404-Caller ID (page 638)

- 1405-Distinctive Ringing (page 641)

- 1406-Call Forwarding Options (page 643)

- 1407-Paging (page 644)

1411-Access (page 647)

Description Capacity

Conference circuits 32

Maximum simultaneous users in Conference

32 ◆ Features DSX Product Description

(total of all Conferences system-wide)

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Description Capacity

Maximum simultaneous conferences 8

The system’s 32 Conference circuits are dynamically allocated as users request them.

Cordless Telephone

Provides cordless mobility and a rich feature set for employees away from their desks.

Delayed Ringing

Delayed Ringing helps co-workers cover each other’s unanswered calls.

Delayed Ringing allows a line to start ringing a preset interval after the call starts ﬂashing a line key. This is helpful for co-workers that cover each other’s calls. For example, a secretary can have Delayed Ringing for the lines that ring the boss’s telephone. If the boss doesn’t answer after the Delayed Ringing interval, the call will start ringing the secretary’s extension.

Maximum parties in any one Conference

(lines and/or extensions)

Features

Dial Number Preview

Dial Number Preview helps the user avoid dialing errors.

Dial Number Preview lets a display keyset user dial and review a number before the system dials it out.

Dial Tone Detection

You can set up the system to detect CO dial tone.

The system can optionally detect precise CO dial tone for automatically dialed outside calls (such as Speed Dial and Auto Redial calls). With Dial Tone Detection enabled for a line, the system will monitor the line when initially seized for valid dial tone or stutter dial tone. If valid EIA/TIA dial tone is detected, the system outdials the call on the line. If dial tone is not detected within 2 seconds, the system will try the next available line in the same line to which the initial line belongs. If another line in the group is not available, the user hears busy tone. Dial Tone Detection does not apply to manually dialed outside calls.

If Dial Tone Detection is disabled, the system waits 500mS after line seizure and then outdials the number.

If enabled, Dial Tone Detection applies to the following types of outside calls:

❥ Auto Redial (initial line seizure) ❥ Caller ID (callbacks) ❥ Last Number Redial ❥ Call Forwarding Off Premise

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❥ Save ❥ Speed Dial

Direct Inward Dialing

Directly dial system extensions from outside the system.

Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange (NXX) and additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly ring extension 400. The caller does not have to rely on an attendant or receptionist to handle the call. Direct Inward Dialing is an efﬁcient way to handle incoming calls, since callers can reach a large block of extensions over a relatively small number of DID lines. Direct Inward Dialing requires a T1 PCB and T1 DID service with a block (range) of DID numbers from the telco.

For outgoing calls, DID lines operate identically to loop start lines.

In addition to direct dialing of system extensions, DID provides:

❥ DID Dialed Number Translation

The system provides a 100-entry DID Translation Table. This table gives you more ﬂexibility when buying DID service from the telco. If you can't buy the exact block of numbers you need (e.g., 300-399), use the translation table to convert the digits received. For example, a translation table could convert digits 500-599 to extension numbers 300-399.

By default, the system uses the last 2 digits of the received DID number to route to extensions 300-399.

❥ Flexible DID Service Compatibility

You can program the system to be compatible with DID service of varying lengths (up to 8 digits). DID service is typically 3 or 4 digits long. With 4 digit service, the telco sends 4 digits to the system for translation. With 3 digit service, the telco sends 3 digits to the system for translation. Be sure to set up your system for compatibility with the provided telco service. Additionally, the system is compatible with Dial Pulse (DP) and DTMF DID signaling. DID lines can be either wink start or immediate start.

By default, there are no DID lines programmed.

❥ DID Station Intercept

DID Station Intercept automatically reroutes DID calls under certain conditions. There are 3 types of DID Station Intercept:

- Busy/DND Intercept

If a caller dials an extension that is busy or in Do Not Disturb, the system routes the call to the extension’s programmed DID Station Intercept destination.

- Ring No Answer Intercept

If a caller dials an extension that is unanswered, the system routes the call to the extension’s programmed DID Station Intercept destination.

- Busy/DND and Ring No

Answer Intercept If a caller dials an extension that is busy, in Do Not Disturb, or is unanswered, the system routes the call to the extension’s programmed DID Station Intercept destination.

By default, DID Station Intercept is disabled for all extensions.

❥ Line Overﬂow

If an incoming DID call is not answered at the destination extension or at the programmed intercept destination, it routes according to Line Overﬂow. This ensures that the call has an answering point in the system. Line Overﬂow typically routes to voice mail or to an extension. If the call is not answered at the overﬂow extension, it normally diverts to Key Ring. If Line Overﬂow is disabled, an unanswered DID call routes to Key Ring (and cannot overﬂow).

By default, Line Overﬂow is disabled. Unanswered calls route to Key Ring (and cannot overﬂow).

34 ◆ Features DSX Product Description

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❥ Vacant Intercept

If a caller misdials or dials an extension that does not exist, or there is a DID Translation Table error, Vacant Intercept handles the call routing. Vacant Intercept is always enabled. Since Line Overﬂow is disabled by default, Vacant Intercept by default routes to Key Ring (and cannot overﬂow).

- If the telco doesn’t send any digits into the system, or If the digits sent by the telco don’t correspond to a DID Translation Table entry, or If the destination extension is out of service: The call follows the 3112-Termination routing for the line. This includes the settings for Day Ter- mination, Day Overﬂow, Night Termination, and Night Overﬂow. The call is handled the same as an analog line and follows the normal system timers.

- If the digits sent by the telco have a DID Translation Table entry with no corresponding destination programmed: No routing occurs and the caller hears busy tone.

❥ DID Camp-On

DID Camp-On sets what happens to DID calls to busy extensions when you have Busy/DND Intercept disabled. With DID Camp-On enabled, a call to a busy extension camps-on to the extension. Without DID Camp-On, the caller to the busy extension just hears busy tone (or follows the intercept programming if enabled).

By default, DID Camp-On is disabled.

❥ DID Routing to Voice Mail

If a DID call is unanswered and is eventually routed to voice mail, it will route to the mailbox of the initial DID destination. This is true regardless of whether the call routed to voice mail via DID Line Overﬂow, Call Forwarding, or Extension Hunting.

ANI/DNIS Support

The system is compatible with telco's T1 Automatic Number Identiﬁcation (ANI) and Dialed Number Information Service (DNIS) services. ANI/DNIS services can be provided on T1 loop start, ground start, and DID lines (but not E&M). ANI/DNIS Compatibility provides:

❥ Selectable Receive Format

You can set up the system for compatibility with any combination of ANI, DNIS and Dialed Number (Address) data provided by the telco.

❥ Flexible Routing

The system can route the incoming call based on the received DNIS data and the entries stored in the DID Translation Table.

❥ Caller ID

The system can use the received ANI data to display the caller’s number on the called extension’s display. The ANI data can be up to 10 digits long. (Note that the T1 PCB can alternately receive normal FSK-based Caller ID if provided by the telco, but cannot route on that data.)

Features

Direct Inward Line

A DIL lets an employee know which calls are just for them.

A Direct Inward Line (DIL) is a line that rings an extension directly. Since DILs only ring one extension, employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information. When outside callers dial the DIL’s phone number, the call rings the operator on the International Sales line key. The DIL does not ring other extensions.

Assigning a DIL to an extension automatically provides immediate ringing and incoming access for the line, with no additional programming required.

A DIL can ring:

❥ Extension numbers (including the attendant’s extension) ❥ Ring Group master numbers ❥ UCD Group master numbers (including the voice mail master number)

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Night Mode Control

The extension to which the line is terminated controls the night mode of the line. For example, if extension 301 has line 1 assigned as a DIL, the user can press DND to switch line 1 to its night routing destination. Switching line 1 to night mode at extension 301 has no affect on the night mode of the system. This ﬂexibil- ity could allow a service dispatcher with several DILs to independently send lines to their night destinations without affecting the night mode of the entire system.

Direct Line Access

Priority users can access lines directly. Direct Line Access also lets maintenance personnel access and test individual lines.

Direct Line Access lets an extension user access (seize) an individual line. After seizing the line, the user can dial any outside telephone number without restriction. An extension’s Class of Service allows or denies Direct Line Access. Direct Line Access is normally only provided for attendants, priority users and maintenance personnel.

Direct Station Selection (DSS)

Quickly place and Transfer calls to co-workers, without having to look up or dial your coworker’s extension numbers.

Important

• If you enable an extension’s DSS Keys and leave the extension’s default Prime Line programming intact, the line keys automatically change to DSS keys when the user lifts the handset.

If an extension’s Direct Station Selection (DSS) Keys are enabled, Feature Keys automatically become Direct Station Selection (DSS) keys when the user presses INTERCOM. Direct Station Selection provides an extension user with one-button Intercom access and Transfer to co-workers. Each DSS key also provides a Busy Lamp Field (BLF) for the assigned co-worker.

When the DSS/BLF key is: The covered extension is:

Off Idle

On Busy or ringing

Flashing fast In Do Not Disturb

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Direct Station Selection (DSS) Console

DSS Consoles provide one-touch access to extensions, lines, and system features.

The DSS Console (P/N 1090024 for black and P/N 090029 for white) gives a keyset user one-button access to extensions, lines, and selected features. This saves time for users that do a lot of call processing such as operators or dispatchers).

The system allows you to install 4 DSS Consoles maximum per system. DSS Consoles use their own digital station port and do not require a separate power supply. In programming, you assign each installed console to an “owner” keyset. Each console can only have one owner.

You can assign the following types of Feature Keys to a DSS Console.:

• Account Code • Intercom Directory Dialing • Save Number Dialed

Features

• Call Coverage (immediate, delayed or no ring)

• Call Forwarding • Message Center • Speed Dial, System

• Group Call Pickup (immediate, delayed or no ring)

• Headset key • Page Zones • Voice Mail Conversation

• Hotline • Park Orbit

• Line keys • Speed Dial, Personal

• Night key • Split

Record

DSX Product Description Features ◆ 37

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Default DSS Console Key Assignments

The following illustration shows the default DSS Console key assignments.

1093100 -3

300 301 302 303 304 305

306 307 308 309 310 311

312 313 314 315 316 317

318 319 320 321 322 323

324 325 326 327 328 329

330 331 332 333 334 335

336 337 338 339 340 341

Directed Call Pickup

Directed Call Pickup allows co-workers to answer each other’s calls.

Directed Call Pickup permits an extension user to intercept any type of call ringing another extension. With Directed Call Pickup, an extension user can pick up:

❥ Outside (Key Ring) calls ringing an extension ❥ Direct Inward Lines ❥ Transferred outside calls ❥ Ringing Intercom calls ❥ Recalls (e.g., Hold recall) ❥ Ring Group Calls (by dialing either the ringing extension’s number or the Ring Group master number) ❥ Ringing Call Coverage key calls

342 343 344 345 346 347

RELEASE

ALL

CALL

Park 60 Park 61

TRANSFERANSWER

Page 1 Page 2 Page 3

NightPark 62 Park 63 Park 64 Park 65 Park 66

38 ◆ Features DSX Product Description

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❥ Ringing Group Call Pickup calls ❥ Calls ringing the operator’s Operator Call key

Directory Dialing

Allows users to place Intercom or Speed Dial calls from a displayed list of names.

Directory Dialing allows a display keyset user to select a co-worker or outside call from a list of names, rather than dialing the phone number. There are three types of directory Dialing:

❥ System (Company-Wide) Speed Dial names. ❥ Intercom names (including extension, Ring Group and UCD Group names). ❥ Personal Speed Dial names.

Distinctive Ringing

Allows users to customize their telephone’s ringing so they’ll know when calls are just for them.

Distinctive Ringing allows the installer or keyset extension user to customize keyset ringing. This permits the user to determine the type of call just by listening to their keyset ring. Distinctive Ringing provides:

❥ Distinctive Ring Conﬁguration at Each Keyset

A keyset user can follow intuitive soft key menus to set up distinctive ringing for their phone. Their phone will even play back the new ring tones as the distinctive rings are being set up.

❥ Line Override (Distinctive Ringing by Line and Ringing Mode)

Each line can have its own distinctive ringing for each ring mode (day, night, or delay). This allows a keyset user, for example, to easily differentiate between new ringing calls and calls that are ringing their phone after a delay.

❥ Extension Ring Override

Each keyset extension can additionally override a line’s distinctive ringing with the extension’s own unique settings. Extension Ring Override helps identify ringing phones in large, open work areas.

❥ Key Ring Override

A keyset extension can set up unique ringing for each of its Call Coverage, Group Call Pickup, and line keys. If a user needs to know what type of call is ringing their phone, Key Ring Override will help.

❥ Unique Ringing for UCD Groups and Ring Groups

UCD Groups and Ring Groups can have their own distinctive rings. This allows a user to tell the difference between Intercom calls ringing their phone and UCD or Ring Group Calls.

Features

The Distinctive Ringing Hierarchy

An extension’s Distinctive Ringing uses the following hierarchy:

1. Key Ring Override

2. Extension Ring Override

3. Line Override

4. Default ringing assigned by the system

This means that Line Override will replace the default ringing assigned by the system. Extension Ring Override will in turn replace ringing set by Line Override. Finally, Key Ring Override will replace ringing set by Extension Override or ringing set by Line Override.

DSX Product Description Features ◆ 39

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Understanding Ring Types

The Ring Types determine how different types of calls rings extensions. Each Ring Type sounds unique because it uses one of the 10 available ring tones. The ﬁrst four Ring Types are assigned by default (see the table below). The last two (B and C) are unassigned by default but you can assign on your phone using Extension Override and Key Ring Override.

Ring Type Call Type

Intercom Intercom ringing

This includes ringing Intercom calls, as well as calls ringing Extension Hunting groups, Call Coverage keys and the operator’s Call key.

Ring Group Ring Group ringing

Recall Recall ringing

This includes Hold, Park or Transfer recall ringing.

Ring “A” Type A ringing

This includes line key, loop key, Transfer, and DIL ringing. (You can reassign types A, B, and C ringing in Extension Override and Key Ring Override below.)

Ring “B” Type B ringing

Not used (unassigned) by default. (You can reassign types A, B, and C ringing in Extension Override and Key Ring Override below.)

Ring “C” Type C ringing

Not used (unassigned) by default. (You can reassign types A, B, and C ringing in Extension Override and Key Ring Override below.)

The Ring Types

When Multiple Calls Ring an Extension

When multiple calls with different priorities are ringing an extension, the system prioritizes ringing according to the list below. All LEDs will ﬂash as appropriate for the type of call, but the telephone will ring only for the highest priority call.

1. INTERCOM Key

2. Line Key (from lowest to highest)

3. Loop Key (from lowest to highest)

Do Not Disturb

DND permits an extension user to work by the phone undisturbed by incoming calls and announcements.

Do Not Disturb (DND) blocks incoming calls, Off-Hook Signaling and Paging announcements. An extension user can activate DND anytime while on a call or while their phone is idle. Once activated, incoming outside calls still ﬂash the line keys. The user may use the phone in the normal manner for placing and processing calls.

Do Not Disturb provides the following 4 DND options:

(1) Incoming outside calls blocked (2) Incoming Intercom calls blocked (3) All incoming calls blocked

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(0) Cancel Do Not Disturb

Do Not Disturb Options

This DND option: Blocks these calls:

(1) Incoming Outside Calls Blocked Ringing for outside calls, including:

• Key Ring calls

• Off Hook Ringing

• Call Coverage Keys

• Group Call Pickup keys

• Transferred outside calls

• Hold, Park, and Transfer recalls

• Circular or Terminal Extension Hunting calls

• DILs to the extension (if the extension is not the night mode termination)

• DILs to a Ring Group or UCD Group master number (if the extension is in the group)

(2) Incoming Intercom Calls Blocked • Incoming Intercom calls

• Transferred Intercom calls

• Paging announcements

• Ringing from Intercom calls to the Ring Group master number (if the extension is in the group)

• Extension hunting calls that normally ring the extension

(3) All Incoming Calls Blocked • All calls blocked by Option 1 and Option 2.

(0) Cancel Do Not Disturb • Option 0 cancels Do Not Disturb

Features

Do Not Disturb BLF for Hotline and Call Coverage Keys

The following charts show the Do Not Disturb Busy Lamp Field ﬂash rates for Hotline and Call Coverage keys.

Hotline Busy Lamp Indications

When the key is: The covered extension is:

Off Idle or not installed

On Busy or ringing Intercom call

Medium Flash In DND for outside calls (option 1)

Fast Flash In DND for Intercom calls (option 2)

Call Coverage Key Busy Lamp Indications

When the key is: The covered extension is:

Off Idle or not installed

On Busy

Slow ﬂash Ringing

Medium ﬂash In DND for outside calls (option 1)

Fast Flash In DND for Intercom calls (option 2)

or All Calls (option 3)

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Note: When transferring an outside call to an extension in DND, the Transfer will be blocked if the extension has enabled DND for all calls (type 3) or DND for outside calls (type 1). The Transfer will be allowed if the extension has enabled DND for Intercom calls (type 2).

Do Not Disturb Override

Easily override a co-worker’s Do Not Disturb.

Do Not Disturb Override lets an extension user override another extension’s Do Not Disturb. This allows a priority employee (such as a supervisor or executive) to get through to a co-worker right away while the coworker’s phone is in Do Not Disturb. DND Override is available to all extensions that have DND Override set in their Class of Service. It is also available to any extension that has a Hotline key for a co-worker, even without the Class of Service option enabled.

Door Box

Use a Door Box to remotely monitor an entrance door.

The Door Box (P/N 922450) is a self-contained analog Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones or ringing to all extensions programmed to receive chimes. To answer the chime or ringing, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personnel monitor the delivery entrance; they just answer the Door Box instead.

Refer to Optional Equipment in the Hardware Manual that came with your system for more or installing the Analog Door Box.

Door Box Relays

Any keyset extension that receives Door Box chimes or ringing can control a control relay, which in turn typically enables an electric strike on an entrance door next to the Door Box.

Door Box Alerts

The system uses Ring Groups to control Door Box alerts. When a visitor at the door presses the Door Box call button, the Door Box will alert (chime or ring) all the extensions in the Ring Group to which the Door Box belongs. For example, if Door Box 309 and extensions 301 and 302 are in Ring Group 1, pressing the call button alerts 301 and 302.

Extended Ringing

❥DSX-80/160

In DSX-80/160, a Door Box connects to an available Door Box port on a 2PGDAD Module (P/N 0891027). Each module supports up to two Door Boxes, with the maximum number of Door Boxes installed limited only by the availability of station ports to connect additional 2PGDAD Modules.

❥DSX-40

In DSX-40, the Door Box can connect to a 2PGDAD module or to one of the two “built-in” Door Box ports. As in DSX-80/160, the maximum number of Door Boxes installed is limited only by the availability of station ports to connect additional 2PGDAD Modules.

Lets calls ring longer that usual to assist co-workers that can’t readily get to their phones.

Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerouting. This helps a users that cannot get to their phone quickly to pick up calls (such as a warehouse worker). Extended Ringing is available with the following features:

42 ◆ Features DSX Product Description

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❥ Direct Inward Line

DILs ring for an extended period before routing to the overﬂow destination.

❥ Transfer

Transferred outside calls ring for an extended period before recalling the transferring extension.

Extension Hunting

Automatically route calls to co-workers that work closely together.

Extension Hunting routes calls to a predeﬁned group of hunt group member extensions. A call rings in sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls. Each call cycles through the group until an available member picks it up.

There are three types of Extension Hunting:

❥ Circular Hunting ❥ Terminal Hunting ❥ Uniform Call Distribution (UCD) Hunting

Circular Hunting

A Circular Hunting group consists of a group of extensions programmed into a Circular Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. If unanswered, the call will continue to cycle through the hunt group. Depending on the hunt type (see below), Circular Hunting will occur for transferred outside calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls.

Terminal Hunting

A Terminal Hunting group consists of a group of extensions programmed into a Terminal Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. The call will cycle through the group once, until it reaches the last extension in the list. Unlike Circular Hunting, the call will not cycle back to the top of the hunt list. Depending on the hunt type (see below), Terminal Hunting will occur for transferred outside calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls.

Features

Uniform Call Distribution (UCD) Hunting

Like Circular and Terminal Hunting, a UCD Hunting also consists of a group of extensions programmed into a hunt list. The system routes calls into a UCD Group according to the frequency of use of the member extensions. The ﬁrst extension rung is the member that has been idle the longest. The last extension rung is the member that has been idle the shortest.

Each member of the group is additionally associated with a UCD Master Extension Number. To activate UCD Hunting, an incoming call must route to the UCD Group master number. This is done by placing an Intercom call to the master number, transferring a call to the master number or setting up a DIL to the master number. When all members of the UCD Group are busy, the call can route to the programmed UCD Overﬂow destination.

Extension Locking

When they leave the ofﬁce, a keyset user can secure their phone to prevent unauthorized use.

Extension Locking allows a keyset extension user to secure their phone when they leave the ofﬁce. The user may want to do this if their phone has Toll Restriction and Class of Service options enabled that could be easily abused. While locked, the restrictions set up in Class of Service 15 and Toll Level 7 are in force at the extension. When the user returns, they just unlock their extension to return it to normal operation.

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You’ll need to program the restrictions in Class of Service 15 and Toll Level 7 separately.

Walking Class of Service and Extension Locking

Walking Class of Service overrides Extension Locking. For example:

❥ Extension 301 is permitted by their Class of Service and Toll Restriction to use Paging and place long

distance calls.

❥ Extension 306 locks their extension. While locked, Class of Service 15 prevents Paging and Toll Level 7

prevents long distance calls. These features are no longer available at extension 306.

❥ The extension 301 user goes to extension 306 and implements Walking Class of Service. ❥ The extension 301 user can then use 306 to make long distance calls and Page (even though 306 was

locked to prevent those features).

Feature Keys

Feature Keys simplify feature operation.

Each keyset has Feature Keys. These Feature Keys simplify placing calls, answering calls and using certain features. You can customize the function of any keyset’s Feature Keys from the system program and the User Programmable Features.

The 22-Button Standard and Display Tele-

phones

feature 12 Feature Keys.

The 34-Button Display Telephone features 24 Feature Keys.

34-Button Super Display Telephone also

The features 24 Feature Keys.

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You can assign the following types of Feature Keys to an extension.

• Account Code • Intercom Directory Dialing • Park Orbit

• Call Coverage (immediate, delayed or no ring)

• Call Forwarding • Message Center • Save Number Dialed

• Call Timer • Loop Key, Fixed • Speed Dial, Personal

• Group Call Pickup (immediate, delayed or no ring)

• Headset key • Night key • Split

• Hotline • Page Zones • Voice Mail Conversation

Flash

Extension users can access certain CO and PBX features by interrupting line loop current.

Flash allows an extension user to access certain CO and PBX features by interrupting line loop current. Flash lets an extension user take full advantage of whatever features the connected telco or PBX offers. You must set the Flash parameters for compatibility with the connected telco.

Flexible Numbering Plan

Change the digits users dial for co-workers and other features.

• Line keys • Reverse Voice Over

• Loop Key, Switched • Speed Dial, System

Record

Features

The system’s Flexible Numbering Plan allows you to change the digits users dial to reach the attendant, other co-worker’s, outside lines, UCD Groups, and Ring Groups. The following chart shows the areas of the system number plan you can change.

For this feature:

Attendant Position (page 23) Reach the system operator(s) 0 or 01-04

Central Ofﬁce Calls, Placing

(page 31)

Direct Line Access (page 36) Directly access a line 101-164

Extension Hunting (page 43) Reach a UCD Group master number 700-707

Group Ring (page 46) Reach a a Ring Group master number 600-607

Intercom (page 51) Call a co-worker over the Intercom 300-427

Forced Line Disconnect

Disconnect a co-worker’s outside call in an emergency.

Forced Line Disconnect allows an extension user to disconnect (release) another extension’s active outside call. Forced Line Disconnect lets a user access a busy line in an emergency, when no other lines are available. Maintenance technicians can also use Forced Line Disconnect to release a line on which there is no

You can change the digits a user

dials to:

Access a Line Group 90-98

These digits are

normally:

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conversation. This can happen if a line does not properly disconnect when the outside party hangs up.

Group Call Pickup

Easily answer a call ringing your Pickup Group, even if you don’t know which extension is ringing.

Group Call Pickup allows an extension user to answer a call ringing an extension in their assigned Pickup Group. This permits co-workers in the same Pickup Group to easily answer each other’s ringing calls. The user can intercept the ringing call by dialing a code or pressing a programmed Group Call Pickup key. The system has a maximum of eight Pickup Groups, with an unlimited number of extensions in each group. However, an extension can be a member of only one pickup group.

Group Call Pickup can answer the following types of calls:

❥ Ringing Intercom calls ❥ Transferred calls ❥ Direct Inward Lines ❥ Calls on lines assigned to the Pickup Group

To simplify picking up calls, an extension can have Feature Keys assigned as Group Call Pickup keys. There are three types of Group Call Pickup keys: immediate ring, no ring (lamp only), or delayed ring.

CAUTION

Forced Line Disconnect abruptly terminates the active call on the line. Only

use this feature in an emergency and when no other lines are available.

Group Listen

Use Group Listen to talk to an important client or customer and have your co-workers listen in on the meeting.

Group Listen permits a keyset user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the keyset user’s co-workers listen to the conversation. Group Listen turns off the keyset’s Handsfree microphone so the caller does not hear the co-worker’s voices during a Group Listen. When a keyset user sets up Group Listen, they hear their caller’s voice over the telephone speaker as well as their handset.

Group Ring

Use Group Ring to call a group of co-worker’s simultaneously.

Group Ring allows you to arrange extensions into Ring Groups for answering calls. When a call comes into the Ring Group master number, all extensions in the group ring simultaneously. Any user in the Ring Group can answer the call just by lifting the handset. The ringing call can be:

❥ A Direct Inward Line to the Ring Group (i.e., terminated to the Ring Group master number). ❥ An outside call transferred to the Ring Group master number. ❥ An intercom call to the Ring Group master number.

The system provides up to 8 Ring Groups (1-8). The Ring Group master numbers are predeﬁned as 600-607, but can be any valid extension number not already in use.

An unanswered DIL to the Ring Group master number can be picked up by the Ring Group Mailbox.

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Handsfree and Handsfree Answerback

- Talk over the phone Handsfree, using the built-in speaker and microphone.

- With Handsfree Answerback, answer an Intercom call by just speaking toward your phone.

Handsfree

Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the phone.

Handsfree Answerback and Forced Intercom Ringing

Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback — a single beep if it does not.

Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring the destination.

Headset Compatibility

Have the privacy of a handset call without having to hold the handset.

A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, the headset provides privacy not available from Handsfree.

Features

Headset Compatibility also provides the following features. (Note that while an extension is in the Headset mode, the system ignores all hookswitch depressions.)

❥ Background Music

If programmed and connected, Background Music will broadcast over the telephone speaker while the extension is in the Headset mode.

❥ Central Ofﬁce Calls, Answering

An extension user in the Headset mode can press Volume Up and Volume Down to control the volume of any call ringing their phone.

❥

Handsfree and Handsfree Answerback

An extension in the Headset mode can receive normal voice-announced Intercom calls, depending on system programming. The extension user can respond to the voice-announced call by speaking toward the phone (just like non-headset extensions). To answer the voice-announced call in the headset, the user just presses

❥ Microphone Mute

SPEAKER

after hearing the voice-announcement.

While on a headset call, the extension user can press MUTE to mute (i.e., turn off) the headset microphone. While responding to an Intercom call using Handsfree Answerback, pressing

MUTE mutes the

Handsfree microphone.

❥ Off-Hook Signaling

Outside Calls Depending on system programming, an extension in the headset mode can receive either Camp-On beeps or Off-Hook Ringing for incoming outside calls (just like non-headset extensions).

Intercom Calls Depending on system programming, an extension in the headset mode can receive either Camp-On beeps or Voice Over announcements from a co-worker (just like non-headset extensions).

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Hotline Calls Depending on system programming, an extension in the headset mode can receive either Camp-On beeps or Voice Over announcements from their Hotline partner.

Paging Internal Paging announcements broadcast over the telephone speaker while the extension is in the Headset mode.

Transfer Screened and unscreened transfers work just like non-headset extensions. For example, if a headset extension user presses SPEAKER to answer a screened transfer, the call will connect to their headset when the transferring party hangs up. Note that Handsfree Transfers always connect to the headset extension’s headset, not speakerphone.

olume Control

V While on a headset call, the extension user can press Volume Up and Volume Down to adjust the receive volume in the headset.

Headset Key

A keyset user can have a Feature Key on their telephone or DSS Console assigned as a Headset key. The user presses the key to enable or disable the headset mode, as an alternative to using the grammable Feature. The key lights while the extension is in the Headset mode, and is off while the Headset mode is disabled. If an extension user is on a call, pressing the Headset key automatically switches the active call to the headset. Pressing the Headset key again switches the call back to Handsfree.

Off-Hook Signaling and Headsets

Outside Calls (transfers and DILs)

If the extension is set up to receive Camp-On tones for waiting (transferred) outside calls, the user will hear the Camp-On tones in their headset. They will also hear Camp-On tones in their headset for a waiting Direct Inward Line (DIL). The extension will not, however, receive Camp-On tones for Key Ring calls ringing the phone while it is in the headset mode.

#HL

User Pro-

An extension in the headset mode will not hear Off-Hook Ringing.

Intercom Calls

If the extension is set up to receive Camp-On tones for waiting Intercom calls, the user will hear tones in their headset when a co-worker dials 2 to wait in line.

Hold

Have a call wait on Hold, then pick it up to continue the conversation.

Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature. Outside calls left on Hold too long recall the extension that placed them on Hold. If the recall is unanswered, the call diverts to Key Ring.

There are four types of Hold:

System (Regular) Hold

With System Hold, an outside call a user places on Hold ﬂashes the line key (if programmed) at all other keysets. Any keyset user with the ﬂashing line key can pick up the call.

Exclusive Hold

When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The line appears busy to all other keysets that have a key for the line. Exclusive Hold is important if the user doesn’t want a co-worker picking up their call on Hold.

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Automatic Hold

Automatic Hold allows a user to be on an outside call, activate a feature, and automatically place the call on Hold without ﬁrst pressing the HOLD key. The system places a call on Hold automatically when the user presses CONF, INTERCOM, or a Hotline key. Automatic Hold optionally allows a user, busy on an outside call, to press another line key or a Call Coverage Key to automatically put their initial call on Hold.

Intercom Hold

A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension. There is no Hold Recall for Intercom calls.

Distinctive Flash Rate on Recall

System Hold and Exclusive Hold recall feature a distinctive ﬂash rate for line keys (see the chart below). This allows the keyset extension user to easily differentiate new calls that are ringing from held calls that are recalling.

For this type of call:

Features

Distinctive Flash Rate on Recall

You see this ﬂash rate:

System Hold Exclusive Hold

Call that you placed on Hold

Call that you initially placed on Hold

recalling your phone

Call a co-worker placed on Hold at

their extension

Call a co-worker initially placed on

Hold recalling your phone

Single Wink On (green) Double Wink On (green)

Double Wink On (green) Double Wink On (green)

Single Wink On (red) None (On red)

Double Wink On (red) Double Wink On (red)

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Hold Recall Display

The Hold recall display identiﬁes:

❥ The type of call recalling the extension. ❥ The extension which initially placed the call on Hold.

The Hold recall displays occurs as the call is ringing the extension that initially placed it on Hold, and after the call diverts to Key Ring.

Hotline

Hotline provides partner extensions with one-button calling and Transfer.

Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.

In addition, the Hotline key shows the status of the partner’s extension:

Hotline Busy Lamp Indications

When the key is: The partner extension is:

Off Idle or not installed

Ringing Intercom and Group Ring calls light the Hotline key. DILs, Key Ring calls

and transferred calls do not.

Hotline Automatic Transfer

With Hotline Automatic Transfer, the extension can Transfer their call to a co-worker just by pressing their Hotline key and hanging up. Without Hotline Automatic Transfer, the user must press TRANSFER before pressing the Hotline key. If the user frequently uses their Hotline key for one-button Transfer to co-workers, Hotline Automatic Transfer is recommended. If the user prefers to consult with their Hotline partner rather than Transfer, disabling Hotline Automatic Transfer would be helpful.

Pressing a Hotline key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

Interactive Soft Keys

Use advanced features just by pressing a soft key, without remembering feature codes.

Interactive Soft Keys provide intuitive feature access. It is no longer necessary to remember feature codes to access the telephone’s advanced features because the function of the soft keys change as the user process calls. For example, while on an outside call a display keyset user can press the

Busy or ringing

Medium Flash Partner extension is in DND for outside

calls (option 1).

Fast Flash Partner extension is in DND for Intercom

calls (option 2) or All Calls (option 3).

PARK

soft key to Park their call in orbit.

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Intercom

Use Intercom to call any co-worker.

Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability.

Handsfree Answerback and Forced Intercom Ringing

For more on setting up Handsfree Answerback and Forced Intercom Ringing, see Handsfree and Handsfree Answerback (page 47) for more.

Key Ring

So they are not forgotten, unanswered calls automatically ring co-worker’s extensions.

A Key Ring line rings an extension according to the settings in system programming. Multiple extensions can be enabled to ring immediately or after a programmed delay for each incoming line call. In addition, under certain conditions other types of outside calls divert to Key Ring if unanswered. The following conditions also initiate Key Ring:

❥ Direct Inward Line

An unanswered DIL diverts to Key Ring if unanswered at the extension to which it is terminated.

❥ Hold

Calls left on Hold too long recall the extensions that initially placed them on Hold. If still unanswered, they divert to Key Ring.

❥

Park

Calls parked in orbit recall the extension that initially parked them. If unanswered, the call diverts to Key Ring.

❥ Transfer

An unanswered Transfer recalls the extension that initially transferred it. If still unanswered, the line diverts to Key Ring.

Features

Language Selection

Set up a telephone to show displays and soft keys in English or Spanish.

Language Selection provides telephone displays for soft keys and system programming in English and Spanish. You can select the language for each extension in system programming, or the extension user can choose their language via the soft keys. Language Selection allows the system to easily accommodate bilingual installations (English and Spanish). The telephone user can have their telephone display the language with which they are most comfortable.

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Last Number Redial

Quickly redial the last number dialed.

Last Number Redial allows an extension user to quickly redial the last outside number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 20 digits a user dials. The number can be any combination of digits 0-9, # and *. The system remembers the digits regardless of whether the call was answered, unanswered or busy. The system normally uses the same line as for the initial call. However, if that line is busy and is part of a Line Group, Last Number Redial will automatically select the next line in the group. The user can also preselect a speciﬁc line if desired.

Enhanced Last Number Redial

If enabled, Enhanced Last Number Redial allows the extension user to select from the last 5 outside numbers dialed. When the user places an outside call, the number dialed is stored in the Enhanced Last Number Redial buffer. This buffer saves the 5 most recent numbers (including Speed Dial calls), with the most recent call at the top of the buffer and the oldest number at the bottom of the buffer. Old calls get pushed off the bottom of the buffer to make room for new calls at the top. If a user dials a number that is already stored in the buffer, the system inserts the number at the top of the buffer and deletes the duplicate entry.

The numbers stored in the Enhanced Last Number Redial buffer are retained if the system resets or is powered down.

Line Group Routing

Dial a single code to place a call over the ﬁrst available line in a Line Group.

With Line Group Routing enabled, an extension user can just press INTERCOM and dial 9 to place an outside call. Line Group Routing automatically selects the ﬁrst available line in the extension’s programmed “dial 9” Line Group. This simpliﬁes placing calls in systems that have a lot of lines for outgoing calls. Rather than press one of many line keys, the user just dials 9 instead.

Line Groups

Dial codes to access Line Groups for outgoing calls.

Extension users can optionally dial Line Group access codes 90-98 to select an available line in the group for outgoing calls. This is helpful in applications that have different services arranged into Line Groups. For example, dialing 90 could access a group of DDD lines for local calls, and dialing 91 could access a group of WATS lines for long distance calls. Note that systems with Line Group Routing (page 52) enabled cannot also dial Line Group access codes 90-98.

When a user dials a Line Group access code (90-98), the system selects the lowest number in the group that is available. If that line is busy, it automatically selects the next highest line. If all lines in the group are busy, the user can optionally queue for a line to become free. See

Line Queuing / Line Callback (page 53)

for more.

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Line Keys

Press a line key for one-touch access to an outside line.

A line key provides an extension user with one-button access to outside lines. The extension user just presses a line key to place or answer a call on the line. There is no need to dial codes to access or intercept outside calls. In addition, a line key provides a Busy Lamp Field (BLF) for the line to which it is assigned (see the table below).

When the key is: The line is:

Double Wink On (green) On Exclusive Hold or recalling your extension

Slow Flash (green) Ringing or recalling directly to your extension

Answering Priority

When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order:

1. Ringing Intercom call

2. Line or loop key (from lowest to highest)

- This option does not restrict loop keys.

Line Key BLF Indications

Off Idle or not installed

On (red) In use or on Exclusive Hold at a co-worker’s extension

On (green) In use at your extension

Wink On (red) On System Hold at a co-worker’s extension

Wink On (green) On System Hold at your extension

Slow Flash (red) Ringing into the system

Features

Line Queuing / Line Callback

- When all lines are busy, Line Queuing lets a user wait in line for a line to become free.

- Line Callback will automatically call the user back when a line is available.

Line Queuing

Line Queueing permits an extension user to queue (wait in line) on hook for a busy line or Line Group to become free. The system connects the queued extension as soon as the line is available. The user does not have to manually retry the line later.

Line Callback

After queuing for a line, the extension user just hangs up to convert the Line Queue into a Line Callback. When the line becomes free, the system automatically recalls the extension. As soon as the extension user answers the callback ring, the system connects the extension to the line.

An extension user can leave a Line Callback for many lines. The system processes the callbacks as the lines become free. In addition, many extensions can leave a Line Callback for the same line. The system processes the Callbacks on a ﬁrst-in/ﬁrst-out (FIFO) basis.

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If an extension user leaves a Line Callback request and then fails to answer the callback ring, the system cancels the Callback.

Line Queuing Priority

Selected extensions can have Line Queuing Priority enabled in their Class of Service. If more than one extension queues or leaves a Callback for a busy line, the system services the extension with Line Queuing Priority ﬁrst. If more than one extension with priority is queued for the same busy line, the system services the priority extensions on a ﬁrst-in/ﬁrst-out (FIFO) basis.

- This option does not restrict Line Callback.

Loop Keys

Loop keys simplify answering and placing calls.

Loop keys are Feature Keys that simplify the way extension users place and answer outside calls. There are two types of loop keys: Switched Loop keys and Fixed Loop keys.

Switched Loop Keys

For incoming calls, Switched Loop keys provide an appearance for any line not assigned to a line key for which the extension has access and ringing. Switched Loop keys insure that there is a visual appearance for lines that do not ring an extension’s line keys.

For outgoing calls, Switched Loop keys provide convenient access to Line Groups. For example, instead of pressing INTERCOM and dialing 90 for Line Group 90, the user can just press the Switched Loop key and dial 0 instead.

Fixed Loop Keys

For outgoing calls, a Fixed Loop key is a loop key assigned to a speciﬁc Line Group. When the extension user presses the Fixed Loop key for an outgoing call, they get the ﬁrst line in the group assigned to the key.

For incoming calls, the Fixed Loop key works just like a Switched Loop key. It provides an appearance for any line not assigned to a line key for which the extension has access and ringing.

Answering Priority

When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order:

1. Ringing Intercom call

2. Line or loop key (from lowest to highest)

Meet-Me Conference

Set up a multiple-party telephone conversation with your co-workers.

With Meet-Me Conference, an extension user can set up a telephone meeting with their co-workers. Each party joins the Conference by dialing a Meet Me Conference code. Meet Me Conference lets extension users have a telephone meeting — without leaving the ofﬁce. Users must join the meeting within the Meet-Me Conference interval.

The system has two Meet-Me Conference codes (#11 and #12). After a Meet-Me Conference is set up and the Meet-Me Conference interval expires, the code used becomes available for a new meeting. Since MeetMe Conference is a type of Conference, the system’s Conference capacity determines:

❥ The number of users that can join a Meet-Me Conference, and ❥ The number of simultaneous conferences.

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The following table shows the Conference capacities:

Description Capacity

Conference circuits 32

The system’s 32 Conference circuits are dynamically allocated as users request them.

Message Waiting

For systems without voice mail, leave a Message Waiting request for a return call.

An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a ﬂashing V-MAIL key and Ring/Message lamp at the called extension. Answer- ing the Message Waiting automatically calls the extension which left the indication. Message Waiting ensures that a user will not have to recall an unanswered extension. It also ensures that a user will not miss calls when their extension is busy or unattended.

An extension user can leave Messages Waiting at any number of extensions. Also, any number of extensions can leave a Message Waiting at the same extension. If an extension has multiple messages waiting, the user can scroll through their Messages Waiting and select a co-worker to call back.

Microphone Mute

Maximum simultaneous users in Conference

(total of all Conferences system-wide)

Maximum simultaneous conferences 8

Maximum parties in any one Conference

(lines and/or extensions)

Features

Talk to a co-worker in your ofﬁce without your caller hearing the conversation.

Microphone Mute lets a keyset user turn off their phone’s handset or Handsfree microphone at any time. While the extension is on-hook, Microphone Mute mutes the Handsfree microphone. While off-hook, Microphone Mute mutes the handset microphone. Once activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user can turn off the Handsfree or handset microphone while their telephone is idle, busy on a call, in DND or while an outside call is ringing. Answering a call automatically cancels Microphone Mute.

While an extension has their microphone muted, an incoming voice-announced Intercom call announces with a single beep (splash tone).

Handsfree Reply Soft Key

Display keyset users can press their HF Reply (Hfrp) soft key to turn off their telephone’s Handsfree microphone for incoming Intercom calls.

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Monitor / Silent Monitor

Monitor a co-worker’s phone conversation without them knowing you are on the phone.

Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, an extension user just calls a busy extension and dials the Monitor code. The busy extension and their caller have no indication of the intrusion. There are no tones heard and there is no visual indication that monitoring is occurring. For example, Monitor could help the supervisor of a service department. The department supervisor could listen to the questions that callers ask without disturbing the service call.

Monitor provides no warning tones prior to intrusion. Monitor may be interpreted as an invasion of privacy.

Music on Hold

Callers can listen to music while waiting for their call to go through.

Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the caller know that their call is waiting, not forgotten. Without Music on Hold, the system provides silence to these types of calls. Music on Hold is available from one of four sources: two internal beep tones and two audio input minijacks (which in turn connect to a customer-provided external music source.

With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while their call waits at the transfer destination.

CAUTION

Names for Extensions and Lines

Names help identify lines and extensions.

Extensions and lines can have names instead of just circuit numbers. These names show on a keyset’s display when the user places or answers calls. Extension and line names make it easier to identify callers. The user does not have to refer to a directory when processing calls. Extension and line names can consist of upper and lower case letters, spaces and punctuation, and can be up to 18 characters long.

Night Service / Night Ring

Use Night Service to reroute calls after hours.

Night Service redirects outside calls to their night mode destination. Typically, the attendant or supervisor activates Night Service after normal working hours, when most employees are unavailable to answer calls. Lines can ring extensions directly at Night, providing speciﬁc answering points for Night Service calls. (For example, you can program lines to ring the security station at night.)

To have outside lines ring the External Paging system (which users can answer by dialing a code), see Out-

side Call Ringing Over External Page (page 58). To have the ringing call also activate the system relay, see Page Relay Control (page 58).

Night Service Keys

The night mode status of the system is controlled by the following 3 types of keys:

❥ Night Key Assigned as a System Night Key

This type of key controls the night mode status of all Key Ring lines as well as all lines that are Direct Inward Lines (DILs) to Ring Group master numbers. The entry is 18 + CLEAR.

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❥ Night Key Assigned as a UCD Night Key

This type of key controls the night mode status of all lines terminated to UCD Group master numbers. It has no affect on Key Ring lines or lines terminated to Ring Group master numbers. The entry is 18 + UCD Group master number.

❥ An Extension’s DND Key

The DND key controls the night mode status of all lines that are DILs to the extension. In the day, the line rings the extension. When the user presses DND, the DILs ring their programmed night mode destinations.

Off-Hook Signaling

Off-Hook Signaling helps important callers get through.

When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. After the user hears the off-hook signal, they can use other system features (such as Hold or Park) to process their active call and then answer the waiting call.

Off-Hook Signaling for Outside Calls

While a keyset user is on a call, Off-Hook Signaling for outside calls can be:

❥ While on a handset call,

- A ﬂashing green Ring/Message lamp

- A ﬂashing red or green line/loop key

- Muted off-hook ringing (While Off-Hook Signaling ringing is occurring, use Volume Up and Volume Down to adjust the vol- ume of ringing.)

❥ While on a handset or Handsfree call,

- A ﬂashing green line/loop key

- Camp-On tones

Features

The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur for an extension when they are the exclusive recipient of the call (such as a DIL).

Off-Hook Ringing Camp-On Tones

Key Ring Yes No

Transferred Outside Call Yes Yes

Direct Inward Line Yes Yes

Transfer from Voice Mail (UTRF) Yes Yes

Call Coverage Key Yes No

Group Call Pickup Key Yes No

Off-Hook Signaling for Intercom Calls

While an extension user is on a handset or Handsfree call, they can receive Camp-On tones from a co-worker that called them and dialed 2 to Camp-On. Turn to Call Waiting / Camp-On (page 28) for more on how to set this up. Off-hook ringing for Intercom calls is not available.

1. Do not use this option if you want lines to overﬂow to voice mail. See

Key Ring (page 51)

instead.

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Off-Hook Signaling for Hotline Calls

While an extension is busy on a handset call, the system provides unique handling of Off-Hook Signaling for calls from their Hotline partner. This unique handling occurs when the Hotline partner calls the extension by ﬁrst pressing their Hotline key. The Off-Hook Signaling can be Camp-On tones or Voice Over. The default is Camp-On tones.

Paging

Use Paging to broadcast announcements or quickly locate co-workers.

Paging lets extension users broadcast announcements to other keyset users and to external Paging speakers. Paging allows a user to locate a co-worker or make an announcement without calling each extension individually. There are two types of Paging: Internal Paging and External Paging.

Internal Paging

Internal Paging allows extension users to broadcast announcements into 7 internal Paging Zones and All Call (all zone). When a user makes a zone page, the announcement broadcasts to all extensions assigned to the speciﬁed zone. If the user makes an All Call announcement, the announcement simultaneously broadcasts to extensions in all zones. All Call Paging automatically overrides any zone pages already in progress. A system timer can optionally limit the duration of Paging announcements.

To simplify Paging access, a keyset can have Feature Keys assigned as Page keys.

Paging Key Busy Lamp Indications

When the key is: The zone is:

Off Idle

On (red) A co-worker is Paging into the assigned

On (green) The extension user is Paging into the

External Paging

When a user pages into Internal All Call Page or Internal page Zone 1, the system simultaneously broadcasts the announcement into the External Paging Zone. Refer to the system’s Hardware Manual for installation details.

Page Relay Control

Page Relay Control allows an announcement broadcast into a Paging zone to activate a system relay. This relay is typically used to activate a customer-provided Paging ampliﬁer. You can assign these relays for Door Box strike control or Page Relay Control, but not both. If the system relay is programmed for Page Relay Control,

and an extension or line is set up to ring over External Paging, the relay will activate when the extension or line rings.

Outside Call Ringing Over External Page

Line ringing can optionally broadcast over External Paging speakers. For each line, the Paging speakers can broadcast ringing for all calls ringing the line, for calls ringing only at night, or for delay ring calls. While a line rings External Paging, any extension user can dial a code (INTERCOM + *0) to pick up the call. If the

system relay is programmed for Page Relay Control, and the line is set up to ring over External Paging, the relay will activate when the line rings.

zone

assigned zone.

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If Door Box chimes, ringing, and Background Music are all programmed to output over External Paging, the system uses the following broadcast priority:

❥ Paging ❥ Door Box chimes ❥ Ringing ❥ Background Music

Note that External Paging can broadcast either extension ringing or line ringing, not both. In addition, External Paging requires additional customer-provided equipment. Refer to the Hardware Manual that came with your system for more.

Intercom Ring Over External Page

An extension’s ringing can optionally broadcast over External Paging. If enabled, any type of call that rings the extension will broadcast over the Paging speakers. While an Intercom call rings External Paging, any extension user can dial a code (INTERCOM + *0) to pick up the call. If the system relay is programmed for

Page Relay Control, and an extension is set up to ring over External Paging, the relay will activate when the extension rings.

Door Chime Over External Page

Door Box chimes can optionally broadcast over External Paging. While Door Box chimes broadcast over External Paging, any extension user can dial a code (INTERCOM + *0) to answer the Door Box. After answering, a keyset user can press a soft key or

Background Music Over External Page

Background Music (BGM) can optionally play over the External Paging speakers while Paging is idle. BGM will automatically turn off while Paging, ringing or Door Box chimes broadcast from the external zone, and restart when the external zone again becomes idle.

Features

FLASH to control the Door Box relay.

Ring Over Page Volume Adjustment

You can adjust the volume of ringing over the External Paging system. There are three volume adjustments: low (5), medium (6), and high (4). This adjustment does not affect the volume of Background Music or Door Chimes.

Park

Park a call in orbit so a co-worker can pick it up. With Park, it is not necessary to locate a person to handle their calls.

Park places an outside call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in one of 10 system orbits (60-69). Personal Park allows you to Park a call at an extension so a co-worker can pick it up. After parking a call, a user can Page the person receiving the call and hang up. The paged party dials a code or presses a programmed System Park key to pick up the call. Many calls can be parked at the same extension, and are retrieved in LIFO (last-in, ﬁrst-out) order.

A call parked in System Park Orbit for too long will recall the extension that initially parked it. The recall for System Park Orbits 68 and 69 is permanently ﬁxed at 5 minutes. If the recall remains unanswered, the call diverts to Key Ring.

A call parked in Personal Park Orbit for too long will initially recall to the extension at which it is parked. If unanswered there, it recalls to the extension that parked the call. If still unanswered, it diverts to Key Ring.

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When an extension has System Park keys, the keys provide a Busy Lamp Field (BLF) for the orbit assigned to the key.

When the key is: The Park orbit is:

On (red) A co-worker has parked a call in the orbit

Single wink on (green) The extension user has parked a call in the

Distinctive Flash Rate on Recall

Park recall features a distinctive ﬂash rate for line keys (see the chart below). This allows the keyset extension user to easily differentiate new calls that are ringing from Parked calls that are recalling.

For this type of call: You see this ﬂash rate:

Park Key Busy Lamp Indications

Off Idle

assigned to the key.

orbit assigned to the key.

Distinctive Flash Rate on Park Recall

Call that you Parked

Call that you initially Parked recalling

your phone

Call Parked by a co-worker

Call initially Parked by a co-worker

that is recalling your phone

Personal Park Orbit Recall Display

The Personal Park Orbit recall display shows:

❥ On all extensions that are ringing with the recall:

- The type of recall (i.e., Personal Park).

❥ On the extension at which the call is parked (while it is ringing):

- The extension which initially parked the call.

❥ On all other extensions as they are ringing with the recall:

- The extension at which the call was initially parked.

The Personal Park Orbit recall display occurs:

❥ At the extension which initially received the Personal Park. ❥ At the extension which initially parked the call. ❥ At all other extensions after the call diverts to Key Ring.

Double Wink On (green)

On (red)

Double Wink On (red)

System Park Orbit Recall Display

The System Park Orbit recall display shows:

❥ The orbit from which the call is recalling (e.g., 60). ❥ The extension that initially parked the call (e.g., 301).

The System Park Orbit recall display occurs as the call is ringing the extension that initially parked it, and after the call diverts to Key Ring.

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PBX / Centrex Compatibility

The DSX provides unique features when connected to a PBX or Centrex.

PBX/Centrex Access Codes

PBX Access Codes are the digits PBX extension users must dial to obtain outside lines. When the DSX is installed behind a PBX, users must dial these codes before the digits for their outside call. For example, if the PBX access code is 98, and the DSX user wants to reach 203-926-5400, they must dial 98-1-203-926-

5400. Normally, DSX Toll Restriction and Forced Account Codes are applied to the digits dialed after the PBX Access Code. This is because any call dialed without the PBX access code is an internal PBX call, and usually won’t require the restrictions imposed by Forced Account Codes and Toll Restriction.

PC Program (System Administrator)

Use your PC or laptop to program the system remotely or while on-site.

Features

The PC Program is a WindowsTM-based application you can use for programming the telephone system and maintaining site databases, instead of using the conventional telephone programming. The PC Program provides:

● On-Line Programming (Direct Connection)

With the PC connected to the telephone system’s serial USB, or Ethernet port, you can make immediate changes to the telephone system programming. While connected, the PC Program also allows you to save your new data to a ﬁle on the PC hard disk, or upload a “template” database from your PC to the system.

● Remote Programming

Using an IP or modem connection between your PC and the remote system, you can customize a customer’s system without leaving your ofﬁce. Specify what is required for IP and modem connections.

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● Off-Line Programming

With Off-Line Programming, the PC Program allows you to set up a database on your PC off line, connect to the telephone system, and upload the entire custom conﬁguration.

● Database Save and Restore

Use the PC Program to save a site’s data to your PC hard disk. You can easily restore the saved data later on, if required.

Prime Line Preference

Get dial tone for a new outside or Intercom call just by lifting the handset.

Prime Line Preference allows an extension user to place or answer a call by just lifting the handset. The user does not have to press a line key, loop key, or the INTERCOM key ﬁrst. This simpliﬁes handling calls. In programming, you designate a line key, loop key, the INTERCOM key, a line, or a Line Group as the extension’s Prime Line. With a line key, loop key, line, or Line Group, the associated line (or lines) becomes your Prime Line. With the INTERCOM key, you get Intercom dial tone when you lift the handset. Any number of extensions can have the same Prime Line assignment.

There are two types of Prime Line Preference: Idle Prime Line and Intercom Prime Line.

Idle Prime Line

Idle Prime Line lets a user place or answer a Prime Line call by just lifting the handset. An extension’s Idle Prime Line can be any line or Line Group, regardless of whether the extension has a line or loop key for the line or group.

Idle Prime Line to any line or Line Group is also available at single line telephones.

Intercom Prime Line

With Intercom Prime Line, an idle extension user hears Intercom dial tone whenever they lift the handset or press SPEAKER. Intercom Prime Line may help the extension user that most often uses Intercom functions or calls co-workers. If an extension’s Busy Lamp Field is disabled (which is the default), the Feature Keys do not go into the DSS mode when the user lifts the handset.

Prime Line vs. Ringing Line Preference

Ringing Line Preference has priority over Prime Line. For example, an extension with Ringing Line Preference will answer a ringing line, not get dial tone on their Prime Line. In addition, a Ringing Prime Line will have priority over any other ringing line. The seize priority is as follows:

• Ringing Prime Line

• Ringing non-Prime Line

• Prime Line

Privacy

Use Privacy to prevent interruptions at high priority extensions.

An extension with Privacy blocks incoming Barge In attempts and Call Waiting (Camp-On) signals. Privacy helps extension users that don’t want their conversations interrupted.

Note that if an extension with Privacy enabled is on a call with an extension with Privacy disabled, they are still subject to Barge In attempts and Call Waiting signals to the non-private extension.

Privacy Release Groups

Quickly join in a co-worker’s outside call.

You can program extensions into Privacy Release Groups to simplify sharing outside calls. Co-workers in the same Privacy Release Group can easily join another group member’s outside call just by pressing the

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busy line -key. The co-worker immediately joins in unannounced and uninvited. Privacy Release Groups are a quick alternative to Conference where control over the Conference is not required. In a Customer Service group, for example, a supervisor could just press a busy line key to monitor any agent’s call.

If desired, an extension user can prevent other members of their Privacy Release Group from interrupting their active call. This ensures that group members will not interrupt conﬁdential calls.

Any number of extensions can be in the same Privacy Release Group. However, an extension can only be in a single group. Members of the Group must have line keys and access to the lines they want to share.

Privacy Release Groups utilizes a Conference circuit. The following table shows the Conference capacities:

The system’s 32 Conference circuits are dynamically allocated as users request them.

Private Line

You can have a line reserved exclusively for your own use.

A Private Line is a line reserved for a keyset for placing and answering calls. A user with a Private Line knows when important calls are for them. Additionally, the user has their own line for placing calls that is not available to others in the system.

There are three types of Private Lines:

❥ Incoming Only

❥ Outgoing Only

❥ Both Ways

Description Capacity

Conference circuits 32

Maximum simultaneous users in Conference

(total of all Conferences system-wide)

Maximum simultaneous conferences 8

Maximum parties in any one Conference

(lines and/or extensions)

The keyset has a Private Line only for incoming calls. The user cannot place a call on the Private Line. A customer service representative may want an incoming only Private Line to be sure customers can always get through.

The keyset has a Private Line only for outgoing calls. The Private Line does not ring for incoming calls. A service dispatcher may want an outgoing only Private Line so they can always get in touch with ﬁeld technicians.

The keyset has a Private Line for both incoming and outgoing calls. An executive may want a both ways Private Line that is available only to them for placing and answering calls.

Features

You can optionally set up shared Private Lines between a group of co-workers that work closely together.

Programmable Idle Menu Soft Keys (Super Display)

Customize the Super Display Telephone idle menu soft keys to exactly meet the user’s needs.

The Super Display Telephone idle menu soft keys are customizable in system programming and by the extension user. This allows the idle mode display to be tailored to meet the needs of each Super Display Telephone user. The ﬁrst chart below shows the default idle menu soft key assignments. The second chart shows all the available idle mode soft keys, their deﬁnitions, and the related programming codes.

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Super Display Telephone Default Idle Menu Soft Key Assignments

Key Display Display Key

Directory

Extension

Personal

Company

Program

The key has no function and the idle menu display is blank.

Press to access additional soft keys for Intercom, System Speed Dial, and Personal Speed Dial Directory Dialing.

Press to directly access Intercom Directory Dialing.

Press to directly access Personal Speed Dial Directory Dialing.

Press to directly access System Speed Dial Directory Dialing.

Press to program the following:

• Call Forwarding

• Call Screening

• Distinctive Ringing

• Handsfree Reply

• Intercom Voice Announce and Forced Intercom Ringing

• Language Selection

• Name Programming

• Speed Dial

• Volume for Ringing, Off-Hook Ringing, and Page

V-Mail

Calls

Press to call your voice mail mailbox. This soft key also shows the number of new messages in your mailbox.

Press to review your Caller ID log. This soft key also shows the number of new calls you have not yet reviewed.

11-30

SP Dial 1

SP Dial 2

PERS SPDL BIN 1-

64 ◆ Features DSX Product Description

Page

Press to initiate a Page announcement.

Press to access Personal Speed Dial bins 701-710. The display shows the Speed Dial numbers (or names - if programmed).

Press to access Personal Speed Dial bins 711-720. The display shows the Speed Dial number (or name - if programmed).

Press to access the associated Personal Speed Dial bin (701-720). The display shows the Speed Dial number (or name - if programmed).

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Pulse to Tone Conversion

Use special services (such as telephone banking) over dial pulse lines.

An extension can use Pulse to Tone Conversion while placing an outside call to change the dialing mode from dial pulse to DTMF. For a system in a dial pulse area, this permits users to access DTMF services (such as telephone banking) from their DP area. Pulse to tone conversion also helps dial pulse callers use another company’s automated attendant dialing options. The user can, for example:

❥ Place a call to their bank over a DP line.

❥

After the banking service answers, wait 6 seconds. (The system automatically converts dialing to DTMF.)

❥ Dial additional banking options.

Regional Defaults

The system is compatible with both North American and Latin American applications.

Use the Regional Defaults capability to switch your system from the North American mode to the Latin American mode. Switching your system to the Latin American mode makes the following changes:

❥ The default language in programming, SMDR, and all telephone displays is Spanish. ❥ The Latin American Toll Restriction options are enabled. This is set up when you initialize each Toll

Restriction Table.

Removing Lines and Extensions from Service

Features

Temporarily remove problem extensions and lines from service until they can be repaired.

Supervisors and attendants can remove problem lines and extensions from service. This helps ensure maximum system performance. For example, the attendant can busy-out a noisy line or problem extension until service personnel can repair the problem. The line or extension the appears busy to all callers. Following repair, the attendant or supervisor can return the line to service.

Reverse Voice Over

Privately call a co-worker while you’re busy on your handset.

While on a handset call, Reverse Voice Over lets a busy keyset user make a private Intercom call to an idle co-worker. The busy user just presses and holds down a programmed Reverse Voice Over key to make a private call to the assigned co-worker. The initial caller cannot hear the Reverse Voice Over conversation. The private Intercom call continues until the Reverse Voice Over caller releases the key again. The initial handset call can be an outside call or an Intercom call. An extension can have Reverse Voice Over keys for more than one co-worker.

Reverse Voice Over could help a salesperson, for example, when placing a call to an important client. The salesperson can talk with the client and give special instructions to an assistant — without interrupting the initial call.

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When the keyset is idle, the Reverse Voice Over key functions the same as a Hotline key. The key also shows at a glance the status of the associated extension:

Reverse Voice Over Busy Lamp Indications

When the key is: The covered extension is:

Off Idle or not installed

On Busy or ringing

Medium Flash Assigned extension is in DND for outside

calls (option 1)

Reverse Voice Over uses a system Conference circuit while it is active. The following table shows the system’s Conference capacities:

Maximum simultaneous users in Conference

The system’s 32 Conference circuits are dynamically allocated as users request them.

Ringdown Extension

Call another extension, group or voice mail just by lifting the handset.

A Ringdown Extension automatically calls a co-worker, voice mail, a Ring Group, a UCD Group, or a Speed Dial number when the user lifts the handset. The call automatically goes through — there is no need for the user to dial digits or press additional keys. Ringdown extensions are frequently used for lobby phones, where the caller just lifts the handset to get the information desk.

Fast Flash

Description Capacity

Conference circuits 32

(total of all Conferences system-wide)

Maximum simultaneous conferences 8

Maximum parties in any one Conference

(lines and/or extensions)

Assigned extension is in DND for Intercom

calls (option 2) or All Calls (option 3)

Ringing Line Preference

Simply lift the handset to answer a ringing call.

Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset. For a user that primarily answers calls, Ringing Line Preference ensures that ringing calls have priority. The tables below

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show the interaction between Ringing Line Preference and other features for both handset and headset calls.

Keyset Attendant

Feature

RLP = Y RLP = N RLP = Y RLP = N

Does lifting the handset answer the ringing call?

Intercom (page 51) Ringing Intercom calls

Key Ring (page 51) (Line/Loop Keys)

Ye s Ye s

Ye s N o Ye s N o

Transfer (page 77) Ye s N o Ye s N o

Direct Inward Line (page 35)

Ye s N o Ye s N o

Group Ring (page 46) Ye s Ye s N/A N/A

Extension Hunting (page 43)

(Call to UCD master)

Ye s Ye s

Call Coverage Keys (page 25) No No No No

Group Call Pickup (page 46) No No No No

Ringing Line Preference will not answer a call ringing the Operator Call Key.

Features

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Keyset Attendant

Feature

RLP = Y RLP = N RLP = Y RLP = N

Does pressing SPEAKER while in the Headset mode

answer the ringing call?

Intercom (page 51) Ringing Intercom calls

Key Ring (page 51) (Line/Loop Keys)

Ye s Ye s

Ye s N o Ye s N o

Transfer (page 77) Ye s N o Ye s N o

Direct Inward Line (page 35)

Ye s N o Ye s N o

Group Ring (page 46) Ye s Ye s N/A N/A

Extension Hunting (page 43)

(Call to UCD master)

Ye s Ye s

Call Coverage Keys (page 25) No No No No

Group Call Pickup (page 46) No No No No

Ringing Line Preference will not answer a call ringing the Operator Call Key.

When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order:

1. INTERCOM Key

2. Line Key (from lowest to highest)

3. Loop Key (from lowest to highest)

In addition, if two extensions with Ringing Line Preference answer the same outside call simultaneously, the system connects the call to the lowest numbered extension.

Prime Line vs. Ringing Line Preference

Ringing Line Preference has priority over Prime Line. For example, an extension with Ringing Line Preference will answer a ringing line, not get dial tone on their Prime Line. In addition, a ringing Prime Line will have priority over any other ringing line. The seize priority is as follows:

❥ Ringing Prime Line ❥ Ringing non-Prime Line ❥ Prime Line

Save Number Dialed

Save the number you just dialed for quick redialing.

Save Number Dialed permits an extension user to save their last outside number and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retains the saved number until the user stores a new one in its place.

Save Number Dialed saves in system memory a dialed number up to 20 digits. The system remembers the digits regardless of whether the call was answered, unanswered or busy. The system normally uses the same line as for the initial call. However, if that line is busy and is part of a Line Group, Save Number Dialed will

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automatically select the next line in the group.

Save Number Dialed requires a uniquely programmed Feature Key on the extension or DSS Console.

Selectable Display Messaging

While you’re away from the phone, callers can receive personalized text messages you set up.

An extension user can select a pre programmed Selectable Display Message for their extension. Keyset callers see the selected message when they call the user’s extension. Selectable Display Messaging provides personalized text messaging. For example, an extension user could select the message “GONE FOR THE DAY.” Any keyset user calling the extension would see the message. Other than displaying the message, the system puts the call though normally.

The are 16 Selectable Display Messages (01-16) set up in system programming. Messages 01-09 are preset by default, but can be changed to meet the site requirements. Messages 10-16 are initially undeﬁned. Any message can be appended by the extension user. For example, a user could select message 09 (OUT UNTIL) and append the time they are expected back (e.g., 5:00). The total length of the message plus any user appended entries cannot exceed 18. Selectable Display Messages cannot begin with numbers.

Following are the 16 default Selectable Display Messages.

Option Default

Features

Message 01

Message 02

Message 03

Message 04

Message 05

Message 06

Message 07

Message 08

Message 09

Message 10

Message 11

Message 12

Message 13

Message 14

Message 15

CALL (plus 15 user entries)

BACK BY (plus 12 user entries)

MEETING IN ROOM (plus 4 user entries)

OUT TO LUNCH (plus 7 user entries)

GONE FOR THE DAY (plus 3 user entries)

ON VACATION (plus 8 user entries)

ON BUSINESS TRIP (plus 3 user entries)

IN A MEETING (plus 7 user entries)

OUT UNTIL (plus 10 user entries)

Undeﬁned (up to 20 characters)

Message 16

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Undeﬁned (up to 20 characters)

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Single Line Telephones

Connect analog devices such as single line telephones and fax machines to the system.

The system is compatible with 500 type (dial pulse) and 2500 type (DTMF) analog telephone devices. This includes on-premises single line telephones (SLTs), fax machines, and modems.

In DSX-40, SLTs connect to analog ports in the main equipment cabinet. In DSX-80/160, SLTs connect to SLIU PCBs. Each analog port provides power and ring voltage for the connected SLT. The analog ports use DTMF receivers. Each system provides 10 DTMF receivers that are shared by all connected analog ports.

Message Waiting

Both DSX-40 and DSX-80/160 support FSK Message Waiting lamps. DSX-80/160 also provides support for high voltage Message Waiting lamps – while DSX-40 does not.

Speed Dial

Instead of dialing a long telephone number to reach a client or customer, use Speed Dial instead. Also, store Intercom digits for quick access to commonly used features.

Speed Dial gives an extension user quick access to frequently called numbers. There are two types of Speed Dial: System and Personal. Speed Dial numbers can be up to 32 digits long, using 0-9, # and *. Every Speed Dial can have a programmed name up to 18 characters long. The name shows in the telephone display as the Speed Dial number dials out.

Speed Dial can store outside numbers and Intercom digits. The capability to store Intercom digits provides the user with “one-touch” access to features they use most often. For example, a user can have a Speed Dial bin that simpliﬁes forwarding calls to voice mail or a co-worker.

System Speed Dial

System Speed Dial gives every extension access to the same set of stored numbers. The system provides 999 System Speed Dial numbers. Users can access these numbers by pressing a uniquely programmed System Speed Dial Feature Key or by dialing the Speed Dial bin number. Depending on the system option selected (see Programming below), users have dial access to either 9, 99 or 999 System Speed Dial bins.

Personal Speed Dial

Personal Speed Dial provides extensions with 20 numbers stored privately for their own use. The Personal Speed Dial keys on a DSS Console access the same bins as the extension to which it is attached.

Unique Speed Dial Entries

In addition to the digits 0-9, # and *, you can enter the following for additional dialing options:

For this option:

Flash Feature Key 1

Wait (not used) Feature Key 2

Pause Feature Key 3

From system programming,

Storing Line Routing in a Speed Dial Bin

When you program a Speed Dial bin, you can select either a line or a Line Group over which the call should route. For example, you can enter 1 for line 1 or 90 for Line Group 90.

❥ If you enter a Line Group number, the system will follow the Line Group programming and select an

available line in the group for the call.

press this key:

From user programming,

press this key:

FLASH

DND

MUTE

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❥ If you enter a line number and the line is busy when the Speed Dial bin tries to dials out, the user hears

busy tone. If their extension has Line Queuing, they can dial 2 to queue for a line to become free. If they hang up, the system converts the queue to a Line Callback.

❥ The capability to dial 90-98 to select a Line Group for a Speed Dial call is a permanent feature and not

affected by programming.

Centrex Compatibility

Speed Dial offers unique compatibility with connected Centrex services. A Speed Dial number can accommodate both placing a new call and outdialing the stored Speed Dial number on an active Centrex line. This enables features such as Centrex Transfer and Conference. Speed Dial adheres to the following rules.

1. When a user active on an outside call presses TRANSFER and selects a Speed Dial number (using any

method), the system examines the contents of the stored Speed Dial bin.

2. If the ﬁrst entry in the bin is an F (Flash command), the system ﬂashes the connected line and outdials

the contents of the bin (ignoring the line selection associated with the bin).

Note that this unique Centrex integration also pertains to voice mail ports accessing stored Speed Dial numbers.

Chaining Bins for Dialing Long Numbers

A Speed Dial number can be up to 32 digits long. The system allows this by automatically using the next adjacent bin for entries longer than 16 digits. For example, assume you want to store a Personal Speed Dial number for a banking service (203-926 5400) followed by a pause and your 10 digit customer code (9876543210). If you store the entries in bin 701, the following occurs:

❥ The system stores the ﬁrst 16 digits (203 926 5400 Pause 98765) in bin 701. ❥ The system stores the remaining digits (43210) in bin 702.

Chaining Notes:

❥ In the above example, bin 702 is inaccessible for viewing, programming, or dialing. It only becomes

available if you reprogram bin 701 to be 16 digits or less.

❥ Since bin 720 is the last Personal Speed Dial bin, it can contain only 16 digits.

Features

Split (Alternate)

Switch between active calls without Conferencing the calls together.

With Split, an extension user can split (alternate) between a current call and a new call. Split lets the extension user easily alternate between the calls without joining (Conferencing) the parties together.

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Station Instruments

System keysets provide a host of sophisticated extension features.

The system offers 22-Button, 34-Button, 34-Button Advanced, and Super Display keyset telephones. All telephone models are available in two colors: black and white.

22-Button Display Telephone with Speakerphone

The 22-Button Display Telephone features a large 3 lineby-24 character alphanumeric display with 4 Interactive Soft Keys for intuitive feature access. It also provides 10 Personal Speed Dial bin keys, 12 programmable Feature Keys and 12 ﬁxed function keys for streamlined operation. Additionally, this telephone offers a headset jack and built-in speakerphone. Unique features include dual LEDs, built-in wall mounting, and an innovative two position angle adjustment.

34-Button Backlit Display Telephone with Speakerphone

The 34-Button Display Telephone features a large 3 lineby-24 character backlit alphanumeric display with 4 Interactive Soft Keys for intuitive feature access. It also provides 10 Personal Speed Dial bin keys, 24 programmable Feature Keys and 12 ﬁxed function keys for streamlined operation. Additionally, this telephone offers a backlit keypad, a headset jack, and built-in speakerphone. Unique features include dual LEDs, built-in wall mounting, and an innovative two position angle adjustment.

34-Button Backlit Display Telephone with Full-Duplex Speakerphone

72 ◆ Features DSX Product Description

This feature-rich 34-Button Display Telephone features a large 3 line-by-24 character backlit alphanumeric display with 4 Interactive Soft Keys for intuitive feature access. It also provides 10 Personal Speed Dial bin keys, 24 programmable Feature Keys and 12 ﬁxed function keys for streamlined operation. Additionally, this telephone offers a built-in full duplex speakerphone (with no external speaker or microphone required), a backlit keypad, and a headset jack. Unique features include dual LEDs, built-in wall mounting, and an innovative two position angle adjustment.

Page 85

34-Button Backlit Super Display Telephone with Half-Duplex Speakerphone

Ring/Message Lamp

Each keyset has a Ring/Message Lamp. Located on the upper right of the keyset faceplate, the Ring/Message Lamp indicates for the following features:

For this feature: The lamp does this:

The Super Display Telephone is the system’s most sophisticated telephone instrument. It features a large 9 line-by24 character backlit alphanumeric display with 12 Interactive Soft Keys for intuitive feature access. It also provides 10 Personal Speed Dial bin keys, 24 programmable Feature Keys and 12 ﬁxed function keys for streamlined operation. Additionally, this telephone offers a built-in half duplex speakerphone (with no external speaker or microphone required), a backlit keypad, and a headset jack. Unique features include dual LEDs, built-in wall mounting, and an innovative two position angle adjustment.

Features

Caller ID Logging

Central Ofﬁce Calls, Answering

Direct Inward Line

Hold

Intercom

Message Waiting

Park

Transfer

Voice Mail

Station Message Detail Recording

SMDR provides a printed record of your calls.

Station Message Detail Recording (SMDR) provides a record of the system’s outside calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and line. This makes charge-back and trafﬁc management easier. SMDR includes both incoming and outgoing calls, and can be turned off system-wide or selectively for each line.

Double-wink on (green) when there is a new Caller ID

record that has not been reviewed

Slow ﬂash (green) as call rings

Slow ﬂash (green) during Hold recall

Slow ﬂash (green) as call rings

Fast ﬂash (red) when user has a Message Waiting

indication left

Slow ﬂash (green) during Park recall

Slow ﬂash (green as call rings) and during Transfer recall

Fast ﬂash (red) when messages are waiting in mailbox

The SMDR call record outputs when the call completes. The system assigns the SMDR record to the last extension on the call. For example, if extension 306 answers the call, talks for 20 minutes, and then transfers the call to extension 302, extension 302 “owns” the entire call record as soon as they hang up.

SMDR requires a customer-provided data collection device connected to the system’s RS-232 port. The default baud rate is 38,400. The data format is ﬁxed at 8 data bits, no parity, with one stop bit (8N1). Connection requires:

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System Identiﬁcation

Store the site name and telephone number in the system data base.

The system administrator can enter the site name and telephone number into the system data base. This information is saved into system memory.

Conditions

• None

Default Setting

• No entries.

System Programming Password Protection

Control access to system programming.

The system controls access to the programmable options according to the programming password the administrator enters. There are three password levels:

T1 Lines

Logging On with this

Password:

Gives you access to these programs:

System Administrator 1 (level 1) 1001-01: System Type (page 595)

1001-02: Software Version (page 595)

System Administrator 2 (level 1)

1001-03: DSP Version (page 596)

1011-01: System Name (page 597)

1011-02: Telephone Number (page 597)

1021-01: System Time (page 599) 1021-02: System Date (page 599)

1022-01: Automatic Daylight Savings Time Setting (page 600)

1031-01: New Password (page 602) (for level accessed) 1701-01: Number of System Speed Dial Bins (page 714)

1702-Assignment (System Speed Dial Assignment) (page 715)

2121-Feature Keys (page 753)

2122-Ring Override (Key Ring Override) (page 759)

2123-BLF (DSS Keys) (page 760) 2123-BLF (DSS Keys) (page 760)

2124-Soft Keys (Idle Menu Soft Keys for Super Display) (page 761)

2151-Assignment (Personal Speed Dial Bin Assignment) (page 775)

2401-Conﬁg (DSS Console Conﬁguration) (page 800)

2402-Keys (DSS Console Keys) (page 801)

25xx-Text Messages (Selectable Display Messaging) (page 806)

Installer (level 3) All

In DSX-80/160, provides for connection to advanced digital lines and simpliﬁes installation.

T1 lines require a unique T1 PCB (P/N 80061) and give the system a maximum of 24 lines in a single PCB slot. The available T1 line types include:

❥ Loop Start (DTMF and Dial Pulse) ❥ Ground Start (DTMF and Dial Pulse) ❥ Direct Inward Dial (DID) Wink Start (DTMF and Dial Pulse) ❥ Direct Inward Dial (DID) Immediate Start (DTMF and Dial Pulse) ❥ E&M Tie Line Wink Start (DTMF and Dial Pulse)

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❥ E&M Tie Line Immediate Start (DTMF and Dial Pulse)

T1 gives the system the advantages of advanced digital calling as well as conserving PCB slots. For example, you can set up a system with 12 loop start lines, six tie lines, and six DID lines and use only a single PCB slot. Additionally, the T1 PCB has its own on-board processor and DSP so it minimally impacts other system resources.

Note: Although the T1 PCB can connect directly to the telco’s T1 smart jack, your telco may require that you purchase and install a separate Channel Service Unit (CSU). This unit installs between the smart jack and the T1 PCB.

ANI/DNIS Support

❥ Selectable Receive Format

You can set up the system for compatibility with any combination of ANI, DNIS and Dialed Number (Address) data provided by the telco.

❥ Flexible Routing for DID Lines

For DID lines, the system can route the incoming call based on the received DNIS data and the entries stored in the DID Translation Table. See Direct Inward Line (page 35) for more.

❥ Caller ID

The system can use the received ANI data to display the caller’s number on the called extension’s display. The ANI data can be up to 10 digits long.

Features

FSK Caller ID

The T1 PCB can also receive FSK-based Caller ID (if provided by the telco), the same as the COIU (analog) line cards. To receive this type of Caller ID, you must enable DSP Caller ID for the T1 line circuits in programming. See the Programming below for more.

Tandem Calls / Unsupervised Conference

Join two callers in Conference, leave the call and let their conversation continue.

Tandem Calls allows an extension user to join two outside callers in a line-to-line conference. The extension user can then drop out of the call, leaving the lines in an Unsupervised Conference. The extension user that established the Conference is not part of the conversation. The Conference continues until either outside party hangs up.

Tandem Calls uses a Conference circuit. The following table shows the system’s Conference capacities:

Description Capacity

Conference circuits 32

Maximum simultaneous users in Conference

(total of all Conferences system-wide)

Maximum simultaneous conferences 8

Maximum parties in any one Conference

(lines and/or extensions)

The system’s 32 Conference circuits are dynamically allocated as users request them.

DSX Product Description Features ◆ 75

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Tie Lines

In DSX-80/160, link two systems together for inter-system Intercom calling and other features.

Tie lines directly link a local DSX-80/160 telephone system with one or more remote DSX-80/160 systems. The link is independent of the telco's switched network. When a local system user seizes a tie line, they hear Intercom dial tone from the remote system. The user can then use many of the features normally available to the remote system’s single line telephones, including:

❥ Dialing Intercom extensions in the remote system. ❥ Using the remote system's lines for outgoing calls. ❥ Accessing System Speed Dial bins in the remote system. ❥ Using the remote system’s Paging.

Tie Lines require a T1 PCB and Tie Line service from the telco.

Time and Date

The Time and Date shows on telephone displays and prints on system reports.

The system Time and Date appears on display telephones and Station Message Detail Recording reports. The system administrator can change the time and date from the system programming mode. In addition, extension users can change the time and date from the User Programmable Features. Although the data is entered in 24-hour format, it always displays in 12-hour format (e.g., 1300 = 1:00PM). The system can automatically adjust the time for Daylight Savings Time.

Toll Restriction

Use Toll Restriction to help you control the costs of outgoing long distance calls.

Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, the system administrator can control long distance costs. The system applies Toll Restriction according to an extension’s Toll Restriction Level. For each of the 7 Toll Restriction Levels, the administrator can enable or disable the following options.

❥ Active Key Pad (Continuous Dialing)

Active Key Pad continuously enables the telephone key pad. This is important if co-workers typically use dial-up services (such as automated banking) or frequently dial into voice mail systems. With Active Key Pad disabled, the system disables the telephone key pad 6 seconds after the user has dialed their last digit. Toll Restriction controls Active Key Pad for both incoming and outgoing calls.

❥ N11 Dialing

N11 Dialing enables or disables an extension’s ability to use N11 services such as directory assistance (411) and repair (611). Consider enabling this option if the connected telco charges by the call (i.e., meters) these services. Note that the system never restricts a user from dialing 911 or 1 + 911.

❥ 0 + Dialing

0 + Dialing enables or disables an extension’s ability to manually dial 0 + (operator assisted) calls. These calls typically include collect calls and credit card calls. Be sure to disable this option if you don’t want co-workers making these types of calls. The setting of 0 + Dialing does not affect the operation of international dialing (see the option immediately following).

❥ International (011) Dialing

Use the International Dialing option to restrict extension access to high-cost international (011) dialing. You can, for example, enable international dialing for high priority users and executives while disabling international dialing for all other co-workers.

❥

Equal Access (1010 + XXX) Dialing

Equal Access allows users to select long distance carriers other than your primary carrier. Your primary

76 ◆ Features DSX Product Description

Page 89

carrier is the long distance provider you access when you seize a line and dial 1. To reach another provider, dial 1010 and that provider’s three-digit code (e.g., 1010220). The system does not restrict the numbers dialed after the Equal Access code, but can prevent users from dialing speciﬁc Equal Access codes.

❥ 1 + Dialing

This type of Toll Restriction can restrict:

- 1 + 3-digit (1 + NPA and 1 + NXX) dialing.

- 1 + 6-digit (1 + NPA + NXX) dialing.

❥ Dialing without a Leading 1

This type of Toll Restriction can restrict:

- 3-digit (NPA and NXX) dialing.

- 6-digit (NPA + NXX) dialing.

The Toll Restriction Tables

There are 5 separate tables for each Toll Restriction Level. Each table can hold up to 96 entries. The Toll Restriction Tables can individually restrict:

❥ Equal Access Dialing. ❥ Calls dialed with a leading 1 (1 + Dialing). ❥ Calls dialed without a leading 1.

Transfer

Send the outside call you are on to a co-worker.

Features

Transfer permits an extension user to send (i.e., extend) an active call to any other extension in the system, a Ring Group, UCD Group or voice mail. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension. If a transferred outside call is still unanswered, the call diverts to Key Ring. This assures that users do not lose or inadvertently abandon their transfers. An extension user can Transfer both outside calls and Intercom calls.

The system allows the following types of transfers:

❥ Screened Transfer

The transferring user announces the call to the destination before hanging up.

❥ Unscreened Transfer

The transferring party extends the call without an announcement.

Distinctive Flash Rate on Recall

Transfer recall features a distinctive ﬂash rate for line keys (see the chart below). This allows the keyset extension user to easily differentiate new calls that are ringing from transferred calls that are recalling.

For this type of call: You see this ﬂash rate:

Call that you transferred

Call that you initially transferred

recalling

Distinctive Flash Rate on Transfer Recall

Slow Flash (red)

your phone

Double Wink On (green)

Transfer Recall Display

The Transfer recall display occurs as the call is ringing the extension that initially transferred it as well as after the call diverts to Key Ring. It identiﬁes:

❥ The type of call recalling the extension.

DSX Product Description Features ◆ 77

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❥ The extension to which the call was initially transferred.

Handsfree Transfer

Handsfree Transfer allows an extension user to Transfer an outside call directly to a co-worker’s speakerphone.

Hotline Automatic Transfer

• Pressing TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

• Pressing a Hotline key can also Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

User Programmable Features

Extension users can set up their telephones to meet their own unique requirements.

User Programmable Features allow an extension user to dial mnemonics to customize the way certain features work on their telephone. With User Programmable Features, there is no need to rely on a System Administrator or Communications Manager to set up each phone. These User-Programmable Features include:

❥ Call Forwarding Clear All ❥ Direct Station Selection (DSS) Assignment ❥ Feature Key Assignment ❥ Feature Key Ringing for Call Coverage Keys, Group Call Pickup Keys, and Line Keys ❥ Headset Mode ❥ Hotline Key Assignment ❥ Off Hook Signaling Setup (including Camp-On, Off Hook Ringing for outside calls, and Voice Over for

Intercom calls)

❥ Paging (Incoming) ❥ Prime Line Assignmen ❥ Programmable Idle Menu Soft Keys (Super Display) ❥ Ringing Line Preference ❥ Speed Dial Bin Setup (Personal and System) ❥ Time and Date ❥ Voice Announce (For incoming Intercom calls)

To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y, then

SPEAKER to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to

the attendant.

Feature Mnemonic Numeric Operation Access Level

Call Forwarding Clear All

Headset Mode

Hotline

#CC #22

#HS #47

#HL #45

78 ◆ Features DSX Product Description

User Programmable Features

#CC

+ Y to clear (cancel) forwarding or N to

exit without clearing + SPEAKER to hang up.

#HS

+ Y to enable or N to disable + SPEAKER

to exit.

#HL

+ Press ﬂashing Hotline key + Enter extension for new Hotline partner + HOLD + Program another Hotline key or SPEAKER to exit.

4 and 5

3-5

Page 91

User Programmable Features

To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y, then

SPEAKER to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to

the attendant.

Feature Mnemonic Numeric Operation Access Level

Off Hook Signaling

#OHS #647

#OHS

+ Select mode (

1 = Outside line, 2 =

Hotline partner, 3 = Intercom (see below) +

SPEAKER

to exit.

3-5

) + Select option

For outside lines: 1 = Camp-On tone, 2 = Off- hook Ringing, CLEAR = None

or Hotline partner: 1 = Camp-On, 2 = Voice

Over, CLEAR = None, For Intercom: 1 = Camp-On, 2 = Voice Over,

CLEAR = None

Paging (Incoming)

#VP #87

#VP

+ Y to enable or N to disable + SPEAKER

3-5

to exit.

Prime Line Assignment

#PLA #752

#PLA

+ Press one of your ﬂashing programma-

3-5

ble keys, INTERCOM, or CLEAR for none +

SPEAKER to exit.

Feature Key Assignments

#KP #57

#KP

+ Press key you want to program +

INTERCOM Down

additional data if required1 +

Volume Up

key to program, or

To set up a System Night key, press CLEAR

+ Press

Volume Up

to select key option +

Volume Down

SPEAKER

HOLD

to select another

twice to exit.

HOLD

Volume

+ (Enter any

) + Press

3-5

instead of entering additional data.

Feature Key Ringing

#RAC #722

Call Coverage Keys: #RAC + Call Coverage

2-5

Key repeatedly to select ringing mode +

SPEAKER to exit.

Call Coverage Keys ﬂash as follows: Lamp only = On red, Immediate ring = On green, Delay ring = Fast ﬂash green.

#RAL #725

Outside Line Keys:

#RAL

to select ringing mode +

+ Line Key repeatedly

SPEAKER

to exit. Line keys ﬂash as follows: Lamp only = On red, Immediate ring = On green, Delay ring = Fast ﬂash green, Night ring = Slow ﬂash green.

#RAP #727

Group Call Pickup Keys: #RAP + Group Call Pickup Key repeatedly to select ringing mode +

SPEAKER to exit.

Group Call Pickup Keys ﬂash as follows: Lamp only = On red, Immediate ring = On green, Delay ring = Fast ﬂash green.

Programmable Idle Menu

Soft Keys (Super Display)

#SM #76

Press the soft key you want to program (or press

Volume Up or Volume Down to scroll through

1-5

the keys) + HOLD + INTERCOM + Volume Up or Volume Down to select key option + HOLD + SPEAKER to exit.

Ringing Line Preference

#RLP

#757 #RLP + Y to enable or N to disable +

SPEAKER to exit.

2-5

Features

DSX Product Description Features ◆ 79

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User Programmable Features

To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y, then

SPEAKER to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to

the attendant.

Feature Mnemonic Numeric Operation Access Level

Speed Dial, Personal

#SP

#77 #SP + Press bin key (for bins 701-710) or dial

1-5 the bin key (701-720) + HOLD + Dial outside line (e.g., 1), Line group (e.g., 90-98), or ICM for Intercom feature + HOLD + Number to store + HOLD twice + Name + HOLD + Press another

SPEAKER to exit.

4 and 5

Speed Dial, System

#SP

bin key or

#77 #SP + Dial System Speed Dial bin number

(e.g., 201) + HOLD + Dial outside line (e.g., 1), Line group (e.g., 90-98), or INTERCOM for Intercom feature + HOLD + Number to store +

HOLD twice + Name + HOLD + Dial another

System Speed Dial bin or SPEAKER to exit.

System Program Access #*#* #*#* + Enter programming password 3-5

Time and Date

#TD

#83 #TD + Enter time in 24-hour clock using hours

4 and 5 (2 digits), minutes (2 digits) and seconds (2 digits) + HOLD + Enter date using month (2 digits), day (2 digits) and year (4 digits) + HOLD +

SPEAKER to exit.

Intercom Voice Announce

(for incoming Intercom

#VA

#82 #VA + V for voice announce or R for ring +

SPEAKER to exit.

3-5

calls)

Voice Mail

Voice mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag, freeing up the company’s receptionists and secretaries for more production work.

The system is fully compatible with IntraMail, UltraMail, and NVM-Series Voice Mail with Automated Attendant Systems. These systems provide telephone users with comprehensive voice mail and Automated Attendant features. Automated Attendant automatically answers the system’s incoming calls. After listening to a customized message, an outside caller can dial a system extension or use voice mail. When installing

voice mail, refer to the documentation provided with your voice mail system for the speciﬁcs.

Integrated voice mail enhances the telephone system with the following features:

Call Forwarding to Voice Mail

An extension user can forward their calls to voice mail. Once forwarded, calls to the extension connect to that extension’s mailbox. The caller can leave a message in the mailbox instead of calling back later. Forwarding can occur for all calls immediately, for unanswered calls or when the extension is busy, or just for unanswered calls.

Leaving a Message

Voice mail lets a keyset extension user easily leave a message at an extension that is unanswered, busy, or in Do Not Disturb. The caller just presses is no need to call back later.

V-MAIL to leave a message in the called extension’s mailbox. There

80 ◆ Features DSX Product Description

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Transferring to Voice Mail

By using Transfer to Voice Mail, an extension user can Transfer a call to the user’s own or a co-worker’s mailbox. After the Transfer goes through, the caller can leave a message in the mailbox. The caller will hear the entire mailbox greeting after the Transfer goes through.

Conversation Record

While on a call, an extension user can have voice mail record the conversation. The keyset user just presses their Record key. Once recorded, the voice mail stores the conversation as a new message in the user’s mailbox. After calling their mailbox, a user can save, edit or delete the recorded conversation. The ability to use Conversation Record is controlled by an extension’s Class of Service.

Features

The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone

Caution

conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notiﬁcation to all parties to a telephone conversation, such as using a beep tone or other notiﬁcation methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation.Some of these laws incorporate strict penalties.

Conversation Record Key for a Co-worker’s Mailbox

An extension user can have a Record key for a co-worker’s mailbox. While on a call, the user can press the key to record their conversation directly into the co-worker’s mailbox. The user can set up the Record key to record into any valid Subscriber Mailbox (including IntraMail Group Mailboxes and Master Mailboxes programmed as Subscriber Mailboxes). This could help a dispatcher, for example, that wants to record a conversation with a client right into the responsible technician’s mailbox.

An extension can have multiple Record keys, each associated with a different mailbox. In addition, setting up a Record key for a co-worker’s mailbox is also available on DSS Consoles.

Personal Answering Machine Emulation

Refer to Call Screening (page 102). You may ﬁnd that Call Screening better meets your requirements.

A keyset user can have their idle extension emulate a personal answering machine. This lets voice mail screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls route to the user’s Subscriber Mailbox. Once the mailbox answers, the user hears the caller’s incoming message. The keyset user can then:

❥ Let the call go through to their mailbox. ❥ Intercept the call before it goes to their mailbox.

Personal Answering Machine Emulation will intercept the following types of calls:

❥ Intercom calls ❥ Direct Inward Lines to the extension ❥ Automated Attendant Unscreened Transfers ❥ Automated Attendant Screened Transfers

Personal Answering Machine Emulation will not intercept a call manually transferred to an extension.

Voice Mail Overﬂow

Voice mail can be the overﬂow destination for the following types of calls (refer to the individual features for the speciﬁcs):

❥ Direct Inward Line (page 35)

A line that directly rings an extension can overﬂow to voice mail.

❥ Extension Hunting (page 43)

DSX Product Description Features ◆ 81

Page 94

A line that rings an Extension Hunting group can overﬂow to voice mail.

❥ Group Ring (page 46)

A line that rings a group of extensions can overﬂow to voice mail.

❥ Key Ring (page 51)

A line ringing an extension’s line keys can overﬂow to voice mail.

Message Center Mailbox

A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a Message Center Key for the shared mailbox can:

❥ Listen to the messages stored in the mailbox. ❥ Transfer calls to the shared mailbox. ❥ Use many other voice mail features previously available only at an extension’s individual mailbox.

A Message Center Mailbox helps co-workers that work together closely - such as members of the same Pickup Group. For example, the group supervisor can send important messages to the shared Message Center Mailbox, to which any group member can respond when time allows. Each group member’s Message Center Key ﬂashes (green) when messages are waiting.

Interactive Soft Key Shows New Messages

The Display and Super Display Telephone interactive soft keys show the number of new messages in the user’s mailbox. For example, if a Display Telephone user has 2 new messages in their mailbox, their voice mail soft key shows: voice mail soft key shows V-Mail 02. The new message count resets to 00 as soon as the user calls their mail- box (regardless of whether the new messages were listened to). The message count returns when the system updates the Ring/Message lamp on the phone.

VM02. If a Super Display Telephone user has 2 new messages in their mailbox, their

Voice Over

Get through to a co-worker busy on a handset call — without interrupting their call.

Voice Over lets a user get through to a keyset extension user busy on a handset call. With Voice Over, the busy keyset extension user hears an alert tone followed by the voice of the interrupting party. The keyset extension user can respond to the interrupting party without being heard by the original caller. If desired, the keyset extension user can easily switch between their original caller and the interrupting co-worker. The original caller and the interrupting party can never hear each other’s conversation.

Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with another client, the lawyer’s paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the paralegal instructions on how to handle the situation — all without the original client hearing the conversation.

Either a keyset or SLT can initiate a Voice Over, but only a keyset can receive a Voice Over.

Voice Over uses a system Conference circuit. The following table shows the system’s Conference capacities:

Description Capacity

Conference circuits 32

Maximum simultaneous users in Conference

(total of all Conferences system-wide)

Maximum simultaneous conferences 8

Maximum parties in any one Conference

82 ◆ Features DSX Product Description

(lines and/or extensions)

Page 95

The system’s 32 Conference circuits are dynamically allocated as users request them.

Volume and Contrast Controls

Easily adjust the volume of ringing, Paging, and other features.

A keyset user can press Volume Up and Volume Down to interactively adjust the volume of the following features while they are active:

❥ Intercom handset calls ❥ Intercom Handsfree calls ❥ Outside handset calls ❥ Outside Handsfree calls ❥ Paging receive volume ❥ Background Music ❥ Ringing ❥ Off-Hook Ringing

There are nine steps in the Volume Control adjustment range. This makes it easier for the keyset user to set up just the right volume levels. The settings a user makes are retained after a system reset or power-down.

Volume Control Presets

The volume control presets allow the keyset user to preset the default volume for Ringing, Off-Hook Ringing, and incoming Page announcements while their telephone is idle. Presets for the remaining volume controls are not required since the user can easily adjust those volumes while idle. For example, to adjust the volume of Background Music, just press HOLD to active BGM and then adjust the volume.

Features

Display Brightness and Contrast Control

While a keyset is idle, pressing Volume Up or Volume Down adjusts the contrast of the display. There are eight user-selectable contrast control values. The value a user sets is “remembered” by the system and automatically restored in the event of a power down or system reset.

Display Brightness and Contrast Control Presets

The brightness and contrast control presets let the keyset user preset the default active brightness, idle brightness, and contrast for their keyset display. The brightness presets are not available to a 24-button keyset since it doesn’t offer a backlit display.

DSX Product Description Features ◆ 83

Page 96

Walking Class of Service

An extension user can temporarily use their Toll Restriction and Class of Service options at a co-worker’s phone.

Walking Class of Service allows an extension user to temporarily implement their Toll Restriction and Class of Service settings at a co-worker’s keyset. This is normally used to override dialing restrictions at a telephone. For example, an executive with an unrestricted phone can walk to any keyset in the building, implement Walking Class of Service, and dial without restriction. After the keyset goes idle, Walking Class of Service remains in effect for 10 seconds. This permits the user to make multiple calls before the keyset returns to its normal restrictions.

Walking Class of Service and Extension Locking

Walking Class of Service overrides Extension Locking. For example:

❥ Extension 301 is permitted by their Class of Service and Toll Restriction to use Paging and place long

distance calls.

❥ Extension 306 locks their extension. While locked, Class of Service 15 prevents Paging and Toll Level 7

prevents long distance calls. These features are no longer available at extension 306.

❥ The extension 301 user goes to extension 306 and implements Walking Class of Service. ❥ The extension 301 user can then use 306 to make long distance calls and Page (even though 306 was

locked to prevent those features).

84 ◆ Features DSX Product Description

Page 97

Introduction

How To Use This Chapter

This chapter provides detailed information on the IntraMail features. Similar to the Features chapter, the IntraMail features in this chapter are in alphabetical order, like a dictionary. This chapter subdivides each feature deﬁnition into headings as follows:

❥ Description

Read Description to get an overview of the feature.

❥ Operation

Operation provides convenient operation charts for each IntraMail feature.

IntraMail

Features

If you are not familiar with the IntraMail features, review

the IntraMail Feature Glossary on page 86.

Features

IntraMail

Start-Up (Default) Conﬁguration

Without IntraMail Installed

The Built-In Automated Attendant is enabled. See page 100 for more.

With IntraMail Installed

IntraMail automatically assigns a mailbox to each extension in the number plan.

❥ By default in DSX-40, only the ﬁrst 8 (300-307) Subscriber Mailboxes are active/enabled. ❥ By default in DSX-80/160, only the ﬁrst 16 (300-315) subscriber mailboxes are active/enabled. ❥ The IntraMail Automated Attendant does not answer outside calls.

DSX Product Description IntraMail Features ◆ 85

Page 98

IntraMail Feature Glossary

Name Description Usage

Administrator Security Code

Control

Alternate Next Call Routing

Mailbox

Announcement Mailbox

Announcement Message

Answer Schedule Override

Answer Table

Answering Machine Emulation

Auto Attendant Do Not Disturb

• See Security Code

in this glossary

. Voice Mail

• See Next Call Routing Mailbox in this Glossary. Voice Mail

Mailbox that allows a prerecorded greeting to play to callers.

Automated Attendant

• See Announcement Mailbox (page 96) for more.

The message that the System Administrator records for a

Automated Attendant

speciﬁc Announcement Mailbox.

• See Announcement Mailbox (page 96) for more.

Enables an alternate greeting and alternate dialing options

Automated Attendant

for callers.

• See Answer Schedule Override (page 96) for more.

Determines how the Automated Attendant answers outside

Automated Attendant calls on each line, according to the time of the day and day of the week that the call is ringing.

• See Answer Tables (page 96) for more.

A keyset on the connected telephone system can work like

Voice Mail

a home answering machine.

• See Announcement Mailbox (page 96) for more.

Auto Attendant Do Not Disturb sends Automated Attendant

Automated Attendant calls directly to an extension user’s mailbox. Their phone will not ring for calls from the Automated Attendant.

• See Auto Attendant Do Not Disturb (page 97) for

more. Also see Greeting

in this glossary

Auto Erase or Save

Auto Time Stamp

Automated Attendant

Automated Attendant, Basic

86 ◆ IntraMail Features DSX Product Description

When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either automatically save or erase the message.

• See Auto Erase or Save (page 98) for more.

After a user listens to a message, IntraMail can optionally announce the time and date the message was left.

• See Auto Time Stamp (page 98) for more.

The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers.

• See Automated Attendant (page 99) for more.

Provides built-in call answering capability when IntraMail is not installed.

• See Automated Attendant (page 99) for more.

Voice Mail

Automated Attendant

Page 99

Name Description Usage

Automated Attendant Transfer

Automatic Call Routing to a

Mailbox

Automatic Message Erase/Save

Automatic Routing for Rotary

Dial Callers

Bilingual Voice Prompts

Call Forward to a Mailbox

Call Routing Mailbox

While on an outside call, an extension user can transfer

Voice Mail their call to the Automated Attendant so the caller can use the Automated Attendant dialing options.

• See Automated Attendant Transfer (page 100) for

more.

• See Go to a Mailbox in this glossary. Automated Attendant

• See Auto Erase or Save in this glossary. Voice Mail

If an Automated Attendant caller doesn’t dial any digits,

Automated Attendant IntraMail will automatically route them to a speciﬁed option (such as the operator or a mailbox).

• See Automatic Routing for Rotrary Dial Callers

(page 100) for more.

Provides IntraMail voice prompts in one of two active lan-

Voice Mail

guages (primary and secondary)

• See Call Forward to a Mailbox (page 101) for more.

An extension user can forward their calls to their mailbox.

Voice Mail

• See Call Forward to a Mailbox (page 101) for more.

The mailbox associated with an Answer Table that speciﬁes

Automated Attendant which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.

• See Call Routing Mailbox (page 102) for more.

Features

IntraMail

Call Screening

Caller ID and Voice Mail

Caller ID with Return Call

Calling (Logging Onto) a Mailbox

Calling the Automated Attendant

Centrex Transfer

Call Screening allows a display keyset extension user to

Voice Mail listen to (screen) a voice mail message as it is being left in their mailbox. Unlike Personal Answering Machine emulation, Call Screening does not require the extension user to forward their calls immediately to voice mail.

• See Call Screening (page 102) for more.

A telephone company service that provides a caller’s number

System and optional name. The telephone system can pass this information to IntraMail to enable

Caller ID with Return Call

• See Caller ID and Voice Mail (page 103) for more.

• See Make Call and Time and Date Stamp in this

Voice Mail

glossary.

• See Log Onto Voice Mail in this glossary. Voice Mail

Automated Attendant callers can use various IntraMail

Automated Attendant features and then return to the Automated Attendant for additional dialing options.

• See Calling the Automated Attendant (page 103) for

more.

The Automated Attendant to transfer a caller from a Cen-

Automated Attendant trex line to an outside number using the features of that Centrex line.

• See Centrex Transfer (page 103) for more.

DSX Product Description IntraMail Features ◆ 87

Page 100

Name Description Usage

Conversation Record

Day, Night, and Holiday

Greetings

Deleting a Message

Deleting Mailbox Security Code

Dial Action Table

Directory Dialing

Erasing All Messages

Exiting a Mailbox

Allows an extension user to record their active call as a message in their mailbox. IntraMail will broadcast a beep and a voice prompt to the callers as Conversation Record begins.

• See Conversation Record (page 103) for more.

• See Flexible Answering Schedules

• See Message Delete

in this glossary

• See Mailbox Security Code Delete

in this glossary

. Automated Attendant

. Voice Mail

in this glossary

. Maintenance

Deﬁnes the dialing options for a Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers.

• See Dial Action Table (page 104) for more.

Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the ﬁrst few letters in the extension user’s name.

• See Directory Dialing (page 105) for more.

Lets the System Administrator delete mailbox messages system-wide.

• See Erasing All Messages (page 105) for more.

An extension user can exit their mailbox by dialing a code or by hanging up.

• See Exiting a Mailbox (page 105) for more.

Voice Mail

Automated Attendant

Maintenance

Voice Mail

Extension Hunting to Voice Mail

External Transfer

Fax Detection

Flexible Answering Schedules

Automatically sends calls to an extension’s mailbox without the user having to set up Call Forwarding.

• See Extension Hunting to Voice Mail (page 106) for

more.

An Automated Attendant caller can automatically route to an outside telephone number.

• See External Transfer (page 106) for more.

The Automated Attendant can detect incoming fax calls and transfer them to a fax machine.

• See Fax Detection (page 107) for more.

The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week.

• See Flexible Answering Schedules (page 107) for

more.

Voice Mail

Automated Attendant

System

Automated Attendant

88 ◆ IntraMail Features DSX Product Description