How it Works
NEC
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DSX 3
IntraMail Manual
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NEC DSX 3 IntraMail Manual

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DSX Version 3
IntraMail
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Table of Contents

IntraMail Features..............................................................................................................13
Announcement Mailbox.........................................................................................................................15
Description.................................................................................................................................15
Conditions and Defaults.............................................................................................................15
Other Related Features...............................................................................................................15
Automated Att. Routes to Announcement Mailbox from Call Routing Mailbox......................17
Programming Announcement Mailbox......................................................................................20
Announcement Mailbox.............................................................................................................21
Announcement Message........................................................................................................................23
Description.................................................................................................................................23
Conditions and Defaults.............................................................................................................23
Other Related Features...............................................................................................................23
Answer Schedule Override.....................................................................................................................24
Description.................................................................................................................................24
Conditions and Defaults.............................................................................................................24
Other Related Features...............................................................................................................24
Answer Schedule Override.........................................................................................................25
Answering Machine Emulation..............................................................................................................28
Description.................................................................................................................................28
Conditions and Defaults.............................................................................................................28
Other Related Features...............................................................................................................28
Answering Machine Emulation..................................................................................................28
Auto Erase or Save.................................................................................................................................31
Description.................................................................................................................................31
Conditions and Defaults.............................................................................................................31
Other Related Features...............................................................................................................32
Programming Auto Erase or Save .............................................................................................32
Auto Time Stamp...................................................................................................................................33
Description.................................................................................................................................33
Conditions and Defaults.............................................................................................................33
Other Related Features...............................................................................................................33
Programming Auto Time Stamp.................................................................................................33
Auto Time Stamp.......................................................................................................................34
Automated Attendant..............................................................................................................................36
Description.................................................................................................................................36
Conditions and Defaults.............................................................................................................37
Other Related Features...............................................................................................................37
Automated Attendant..................................................................................................................37
Automated Attendant, Built-In...............................................................................................................38
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Description.................................................................................................................................38
Conditions and Defaults.............................................................................................................39
Other Related Features...............................................................................................................39
Programming Unique Built-In Automated Attendant Options...................................................40
Automated Attendant, Built-In...................................................................................................40
Automated Attendant Transfer...............................................................................................................42
Description.................................................................................................................................42
Conditions and Defaults.............................................................................................................42
Other Related Features...............................................................................................................42
Automated Attendant Transfer...................................................................................................42
Automatic Routing for Rotary Dial Callers...........................................................................................43
Description.................................................................................................................................43
Conditions and Defaults.............................................................................................................43
Other Related Features...............................................................................................................43
Programming Automatic Routing for Rotary Dial Callers.........................................................43
Broadcast Message.................................................................................................................................44
Description.................................................................................................................................44
Conditions and Defaults.............................................................................................................44
Other Related Features...............................................................................................................44
Broadcast Message.....................................................................................................................44
Call Forward to a Mailbox.....................................................................................................................46
Description.................................................................................................................................46
Conditions and Defaults.............................................................................................................47
Other Related Features...............................................................................................................47
Programming Call Forwarding to a Mailbox.............................................................................48
Call Routing Mailbox.............................................................................................................................52
Description.................................................................................................................................52
Call Routing Mailbox.................................................................................................................54
Call Screening........................................................................................................................................56
Caller ID and Voice Mail........................................................................................................................57
Description.................................................................................................................................57
Conditions and Defaults.............................................................................................................57
Other Related Features...............................................................................................................57
Caller ID with Return Call.....................................................................................................................58
Calling the Automated Attendant...........................................................................................................59
Description.................................................................................................................................59
Conditions and Defaults.............................................................................................................59
Other Related Features...............................................................................................................59
Centrex Transfer.....................................................................................................................................60
Description.................................................................................................................................60
Conditions and Defaults.............................................................................................................60
Other Related Features...............................................................................................................60
Programming Centrex Transfer..................................................................................................61
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Conversation Record..............................................................................................................................63
Description.................................................................................................................................63
Conditions and Defaults.............................................................................................................63
Other Related Features...............................................................................................................63
Programming Conversation Record Keys..................................................................................64
Conversation Record..................................................................................................................65
Dial Action Table....................................................................................................................................66
Description.................................................................................................................................66
Conditions and Defaults.............................................................................................................66
Other Related Features...............................................................................................................67
Programming Dial Action Tables...............................................................................................67
Dial Action Table Actions and Routing Options........................................................................69
Directory Dialing....................................................................................................................................71
Description.................................................................................................................................71
Conditions and Defaults.............................................................................................................71
Other Related Features...............................................................................................................71
Directory Dialing Basic Programming.......................................................................................72
Directory Dialing........................................................................................................................76
Directory Dialing Mailbox.....................................................................................................................78
Description.................................................................................................................................78
Conditions and Defaults.............................................................................................................78
Other Related Features...............................................................................................................78
Directory Dialing Basic Programming.......................................................................................78
Distribution List.....................................................................................................................................80
Description.................................................................................................................................80
Conditions and Defaults.............................................................................................................80
Other Related Features...............................................................................................................80
Programming Distribution List..................................................................................................81
Distribution Mailbox..............................................................................................................................82
Description.................................................................................................................................82
Conditions and Defaults.............................................................................................................82
Other Related Features...............................................................................................................82
Email Integration....................................................................................................................................83
Description.................................................................................................................................83
Conditions and Defaults.............................................................................................................83
Other Related Features...............................................................................................................83
Email from Intercom Caller with Programmed Name...............................................................85
Email from Intercom Caller without Programmed Name..........................................................86
Email from Outside Caller with Caller ID.................................................................................87
Email from Outside Caller without Caller ID............................................................................88
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SMS Text Message Delivery to a Cell Phone.............................................................................89
Programming POP3 Authentication...........................................................................................92
Programming the Subscriber Mailbox Email Options...............................................................94
Programming the Department Group Subscriber Mailbox Email Options................................94
Some Common SMTP Settings..................................................................................................95
Common SMS Portals................................................................................................................96
Erasing All Messages.............................................................................................................................97
Description.................................................................................................................................97
Conditions and Defaults.............................................................................................................97
Other Related Features...............................................................................................................97
Erasing All Messages.................................................................................................................97
Exiting a Mailbox...................................................................................................................................99
Description.................................................................................................................................99
Conditions and Defaults.............................................................................................................99
Other Related Features...............................................................................................................99
Exiting a Mailbox.......................................................................................................................99
Extension Hunting to Voice Mail.........................................................................................................101
Description...............................................................................................................................101
Conditions and Defaults...........................................................................................................101
Other Related Features.............................................................................................................102
Extension Hunting to Voice Mail Routing Charts....................................................................102
Programming Extension Hunting to Voice Mail......................................................................105
External Transfer..................................................................................................................................107
Description...............................................................................................................................107
Conditions and Defaults...........................................................................................................107
Other Related Features.............................................................................................................107
Programming External Transfer...............................................................................................107
Fax Detection.......................................................................................................................................109
Description...............................................................................................................................109
Conditions and Defaults...........................................................................................................109
Other Related Features.............................................................................................................109
Programming Fax Detection....................................................................................................109
Find Me Follow Me..............................................................................................................................111
Description...............................................................................................................................111
Conditions and Defaults...........................................................................................................111
Other Related Features.............................................................................................................112
Find Me Follow Me..................................................................................................................114
Flexible Answering Schedules.............................................................................................................118
Description...............................................................................................................................118
Conditions and Defaults...........................................................................................................118
Other Related Features.............................................................................................................118
Flexible Call Routing...........................................................................................................................119
Description...............................................................................................................................119
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Conditions and Defaults...........................................................................................................119
Other Related Features.............................................................................................................119
Flexible Mailbox Numbering Plan.......................................................................................................121
Description...............................................................................................................................121
Conditions and Defaults...........................................................................................................121
Other Related Features.............................................................................................................121
Flexible Numbering Plan Example..........................................................................................121
Forced Unscreened Transfer.................................................................................................................123
Description...............................................................................................................................123
Conditions and Defaults...........................................................................................................123
Other Related Features.............................................................................................................123
Programming Forced Unscreened Transfer..............................................................................124
Getting Recorded Help.........................................................................................................................125
Description...............................................................................................................................125
Conditions and Defaults...........................................................................................................125
Other Related Features.............................................................................................................125
Getting Recorded Help.............................................................................................................125
Go to a Mailbox....................................................................................................................................126
Description...............................................................................................................................126
Conditions and Defaults...........................................................................................................127
Other Related Features.............................................................................................................127
Programming Go To A Mailbox...............................................................................................127
Greeting................................................................................................................................................129
Description...............................................................................................................................129
Conditions and Defaults...........................................................................................................129
Other Related Features.............................................................................................................130
Programming Remote Logon and Greeting.............................................................................130
Group Mailbox.....................................................................................................................................132
Description...............................................................................................................................132
Conditions and Defaults...........................................................................................................133
Other Related Features.............................................................................................................133
[3.01] Department Group Mailbox Basic Programming..........................................................134
[3.01] Department Group Mailbox Subscriber Options...........................................................135
Guest Mailbox......................................................................................................................................145
Description...............................................................................................................................145
Conditions and Defaults...........................................................................................................145
Other Related Features.............................................................................................................145
Programming Guest Mailbox...................................................................................................146
Hang Up...............................................................................................................................................148
Description...............................................................................................................................148
Conditions and Defaults...........................................................................................................148
Other Related Features.............................................................................................................148
Programming Hang Up............................................................................................................148
Instruction Menu..................................................................................................................................150
Description...............................................................................................................................150
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Conditions and Defaults...........................................................................................................150
Other Related Features.............................................................................................................150
Leaving a Message...............................................................................................................................151
Description...............................................................................................................................151
Conditions and Defaults...........................................................................................................152
Other Related Features.............................................................................................................152
Programming the Incoming Message Length..........................................................................152
Listening to Messages..........................................................................................................................153
Description...............................................................................................................................153
Conditions and Defaults...........................................................................................................155
Other Related Features.............................................................................................................155
Live Call Screening..............................................................................................................................157
Description...............................................................................................................................157
Conditions and Defaults...........................................................................................................157
Other Related Features.............................................................................................................157
Live Call Screening..................................................................................................................158
Log Onto Voice Mail............................................................................................................................162
Description...............................................................................................................................162
Conditions and Defaults...........................................................................................................162
Other Related Features.............................................................................................................163
Mailbox Announcement Message........................................................................................................164
Description...............................................................................................................................164
Conditions and Defaults...........................................................................................................164
Other Related Features.............................................................................................................164
Mailbox Name......................................................................................................................................165
Description...............................................................................................................................165
Conditions and Defaults...........................................................................................................165
Other Related Features.............................................................................................................165
Mailbox Options Menu........................................................................................................................166
Description...............................................................................................................................166
Conditions and Defaults...........................................................................................................166
Other Related Features.............................................................................................................166
Mailbox Security Code Delete.............................................................................................................168
Description...............................................................................................................................168
Conditions and Defaults...........................................................................................................168
Other Related Features.............................................................................................................168
Main Menu...........................................................................................................................................169
Description...............................................................................................................................169
Conditions and Defaults...........................................................................................................170
Other Related Features.............................................................................................................170
Make Call.............................................................................................................................................171
Description...............................................................................................................................171
Conditions and Defaults...........................................................................................................171
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Other Related Features.............................................................................................................171
Programming Make Call..........................................................................................................171
Master Mailbox....................................................................................................................................173
Message Count Display........................................................................................................................174
Description...............................................................................................................................174
Conditions and Defaults...........................................................................................................174
Other Related Features.............................................................................................................174
Message Delete....................................................................................................................................175
Description...............................................................................................................................175
Conditions and Defaults...........................................................................................................175
Other Related Features.............................................................................................................175
Message Forward.................................................................................................................................176
Description...............................................................................................................................176
Conditions and Defaults...........................................................................................................176
Other Related Features.............................................................................................................176
Message Length....................................................................................................................................177
Description...............................................................................................................................177
Conditions and Defaults...........................................................................................................177
Other Related Features.............................................................................................................177
Message Listen Mode...........................................................................................................................178
Description...............................................................................................................................178
Conditions and Defaults...........................................................................................................178
Other Related Features.............................................................................................................178
Message Notification, Cascading.........................................................................................................179
Description...............................................................................................................................179
Conditions and Defaults...........................................................................................................180
Other Related Features.............................................................................................................180
How Message Notification Works............................................................................................181
Programming that Applies to All Types of Message Notification............................................181
Unique Programming for Non-pager Message Notification....................................................182
Unique Programming for Digital Pager Message Notification................................................184
Subscriber Mailbox Cascading Notification Options...............................................................185
Message On Hold.................................................................................................................................189
Description...............................................................................................................................189
Conditions and Defaults...........................................................................................................189
Other Related Features.............................................................................................................189
Message On Hold.....................................................................................................................190
Message Playback Direction................................................................................................................191
Description...............................................................................................................................191
Conditions and Defaults...........................................................................................................191
Other Related Features.............................................................................................................191
Programming Message Playback Direction.............................................................................191
Message Record...................................................................................................................................193
Message Reply.....................................................................................................................................194
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Description...............................................................................................................................194
Conditions and Defaults...........................................................................................................194
Other Related Features.............................................................................................................194
Message Retention...............................................................................................................................195
Description...............................................................................................................................195
Conditions and Defaults...........................................................................................................195
Other Related Features.............................................................................................................195
Programming Message Retention............................................................................................195
Message Storage Limit.........................................................................................................................197
Description...............................................................................................................................197
Conditions and Defaults...........................................................................................................197
Other Related Features.............................................................................................................197
Programming Message Storage Limit......................................................................................197
Message Waiting Lamp........................................................................................................................199
Description...............................................................................................................................199
Conditions and Defaults...........................................................................................................199
Other Related Features.............................................................................................................199
Programming the Message Waiting Lamp Option...................................................................199
Modem, Built-In...................................................................................................................................201
Description...............................................................................................................................201
Conditions and Defaults...........................................................................................................201
Other Related Features.............................................................................................................201
Enabling the Built-In Modem..................................................................................................202
Multilingual Voice Prompts..................................................................................................................203
Description...............................................................................................................................203
Conditions and Defaults...........................................................................................................203
Other Related Features.............................................................................................................204
Allow an Automated Attendant Caller to Switch Languages...................................................205
Programming Multilingual Voice Prompts...............................................................................206
Multiple Company Greetings...............................................................................................................209
Description...............................................................................................................................209
Conditions and Defaults...........................................................................................................209
Other Related Features.............................................................................................................209
Next Call Routing Mailbox..................................................................................................................210
Description...............................................................................................................................210
Conditions and Defaults...........................................................................................................210
Other Related Features.............................................................................................................210
Park and Page (Automated Attendant Direct to Voice Mail)................................................................212
Description...............................................................................................................................212
Conditions and Defaults...........................................................................................................213
Other Related Features.............................................................................................................213
Park and Page for a Subscriber Mailbox Setup........................................................................213
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Direct to Voice Mail (DVM) Subscriber Mailbox Setup..........................................................215
Direct to Voice Mail (DVM) Call Handling.............................................................................215
Programming Voice Mail......................................................................................................................217
Description...............................................................................................................................217
Conditions and Defaults...........................................................................................................217
Other Related Features.............................................................................................................218
Quick Message.....................................................................................................................................219
Description...............................................................................................................................219
Conditions and Defaults...........................................................................................................219
Other Related Features.............................................................................................................219
Record and Send a Message.................................................................................................................221
Description...............................................................................................................................221
Conditions and Defaults...........................................................................................................221
Other Related Features.............................................................................................................221
Programming Record and Send a Message..............................................................................222
Remote Programming..........................................................................................................................223
Routing Mailbox..................................................................................................................................224
Description...............................................................................................................................224
Conditions and Defaults...........................................................................................................224
Other Related Features.............................................................................................................224
Screened Transfer.................................................................................................................................226
Description...............................................................................................................................226
Conditions and Defaults...........................................................................................................227
Other Related Features.............................................................................................................227
Security Code.......................................................................................................................................229
Description...............................................................................................................................229
Conditions and Defaults...........................................................................................................229
Other Related Features.............................................................................................................229
Programming the Security Code Login Option........................................................................230
Single Digit Dialing.............................................................................................................................231
Description...............................................................................................................................231
Dial Action Table Actions........................................................................................................231
Conditions and Defaults...........................................................................................................232
Other Related Features.............................................................................................................232
Subscriber Mailbox..............................................................................................................................233
Description...............................................................................................................................233
Conditions and Defaults...........................................................................................................233
Other Related Features.............................................................................................................233
System Administrator...........................................................................................................................236
Description...............................................................................................................................236
Conditions and Defaults...........................................................................................................237
Other Related Features.............................................................................................................237
System Administrator Mailbox............................................................................................................239
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Description...............................................................................................................................239
Conditions and Defaults...........................................................................................................239
Other Related Features.............................................................................................................239
System Reinitialization........................................................................................................................240
Description...............................................................................................................................240
Conditions and Defaults...........................................................................................................240
Other Related Features.............................................................................................................240
How to Initialize the System....................................................................................................240
Time and Date Stamp...........................................................................................................................242
Description...............................................................................................................................242
Conditions and Defaults...........................................................................................................242
Other Related Features.............................................................................................................242
Time and Date with Voice Mail............................................................................................................243
Description...............................................................................................................................243
Conditions and Defaults...........................................................................................................243
Other Related Features.............................................................................................................243
Transfer to a Mailbox...........................................................................................................................244
Description...............................................................................................................................244
Conditions and Defaults...........................................................................................................244
Other Related Features.............................................................................................................244
Transfer to a UCD Group.....................................................................................................................246
Description...............................................................................................................................246
Conditions and Defaults...........................................................................................................246
Other Related Features.............................................................................................................246
Undefined Routing...............................................................................................................................247
Description...............................................................................................................................247
Conditions and Defaults...........................................................................................................247
Other Related Features.............................................................................................................247
Unscreened Transfer.............................................................................................................................248
Description...............................................................................................................................248
Conditions and Defaults...........................................................................................................249
Other Related Features.............................................................................................................249
Voice Mail Overflow............................................................................................................................251
Description...............................................................................................................................251
Conditions and Defaults...........................................................................................................251
Other Related Features.............................................................................................................251
Voice Prompting Messages..................................................................................................................253
Description...............................................................................................................................253
Conditions and Defaults...........................................................................................................253
Other Related Features.............................................................................................................254
1093100-0002-051209.........................................................................................................................255
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IntraMail Features

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Announcement Mailbox

Play a prerecorded announcement to callers.

Description

An Announcement Mailbox plays a prerecorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers (such as company directions) and then route back to the Automated Attendant. For example:
• The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.
• Record this in the Instruction Menu message for the active Call Routing Mailbox. See Instruction Menu on
page 150 for more.
• Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox. See Dial Action Table for more.
• The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.
• After playing the directions, the caller routes back to the Automated Attendant for additional dialing options.
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• See the Hang Up and Next Call Routing Mailbox options in Programming.
By default, there are 24 Announcement Mailboxes (Routing Mailboxes 9-32). However, you can assign any of the 32 Routing Mailboxes as an Announcement Mailbox.

Conditions and Defaults

Conditions
• None.
Default Setting
• There are 8 Announcement Mailboxes (9-16).

Other Related Features

Features
• None.
IntraMail Features
Automated Attendant
• The Automated Attendant can route callers to an Announcement Mailbox. Call Routing Mailbox
• A Call Routing Mailbox (and the associated Dial Action Table) provides dialing options to Automated Attendant callers.
Next Call Routing Mailbox on page 210
• The Next Call Routing mailbox provides additional routing options to Announcement Mailbox callers.
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System Administrator on page 236
• The System Administrator can record the Announcement Mailbox message.

Automated Attendant Routes Directly to Announcement Mailbox

Direct Announcement Mailbox Routing Table
This table explains what happens when the outside call is directly answered by the Announcement Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of a Call Routing Mailbox.
Direct Announcement Mailbox Routing
4223-03: Next Call
Routing Mailbox [Voice
Mail: Routing Mailboxes:
Routing Mailbox:
Announcement Options
(4223): Next Call Routing Mailbox]
Mailbox)
4223-01: Repeat Count
[Voice Mail: Routing
Options (4223): Number
of Repeats]
[Voice Mail: Routing
Mailboxes: RoutingMailboxes: Routing Mailbox: AnnouncementMailbox: Announcement Options (4223): Hang Up
After Announcement]
Yes or No0 (No repeats)Undefined
No0 (No repeats)1-16 (valid Call Routing
Action4223-02: Hang Up After
• If the caller doesn’t dial, after the announcement IntraMail hangs up.
• If the caller dials a digit during the announcement, IntraMail says “That
is an invalid entry”
and hangs up.
• If the caller doesn’t dial, after the announcement they route to the Next Call Routing Mailbox.
• If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
Yes
• If the caller doesn’t dial, after the announcement IntraMail hangs up.
• If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
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Mailbox)
Yes or Nox (x number of repeats)Undefined
• If caller doesn’t dial, they hear the announcement repeats x number of times and then IntraMail hangs up.
• If the caller dials a digit during the announcement, IntraMail says “That
is an invalid entry”
and aborts the announcement. The announcement repeats (if allowed by the Repeat Count) and then IntraMail hangs up.
Nox (x number of repeats)1-16 (valid Call Routing
• If caller doesn’t dial, they hear the announcement x number of times and then route to the Next Call Routing Mailbox.
• If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
Yes
• If caller doesn’t dial, they hear the announcement x number of times and then IntraMail hangs up.
• If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.

Automated Att. Routes to Announcement Mailbox from Call Routing Mailbox

Routed Announcement Mailbox Routing Table
This table explains what happens when the outside call is answered by a Call Routing Mailbox and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a digit to hear an announcement of company directions.
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Routed Announcement Mailbox Routing
4223-03: Next Call
Routing Mailbox [Voice
Mail: Routing Mailboxes:
Routing Mailbox:
Announcement Options
(4223): Next Call Routing Mailbox]
4223-01: Repeat Count
[Voice Mail: Routing
Options (4223): Number
of Repeats]
[Voice Mail: Routing
Mailboxes: RoutingMailboxes: Routing Mailbox: AnnouncementMailbox: Announcement Options (4223): Hang Up
After Announcement]
No0 (No repeats)Undefined
Yes
Action4223-02: Hang Up After
• If the caller doesn’t dial, after the announcement the caller goes back to the initial Call Routing Mailbox.
• If the caller dials a digit during the announcement, IntraMail says “That
is an invalid entry”
and routes the caller goes back to the initial Call Routing Mailbox.
• If the caller doesn’t dial, after the announcement IntraMail hangs up.
• If the caller dials a digit during the announcement, IntraMail says “That
is an invalid entry”
and hangs up.
No0 (No repeats)1-16 (valid Call Routing
Mailbox)
Yes
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• If the caller doesn’t dial, after the announcement they route to the Next Call Routing Mailbox.
• If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
• If the caller doesn’t dial, after the announcement IntraMail hangs up.
• If the caller dials a digit during the
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announcement, they route to the Next Call Routing Mailbox.
Nox (x number of repeats)Undefined
Yes
• If caller doesn’t dial, they hear the announcement repeats x number of times and then go back to the initial Call Routing Mailbox.
• If the caller dials a digit during the announcement, IntraMail says “That
is an invalid entry”
and aborts the announcement. The announcement repeats (if allowed by the Repeat Count) and then IntraMail routes back to the initial Call Routing Mailbox.
• If caller doesn’t dial, they hear the announcement repeat x number of times and then IntraMail hangs up.
• If the caller dials a digit during the announcement, IntraMail says “That
is an invalid entry”
and aborts the announcement. The announcement repeats (if allowed by the Repeat Count) and then IntraMail hangs up.
Nox (x number of repeats)1-16 (valid Call Routing
Mailbox)
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• If caller doesn’t dial, they hear the announcement repeat x number of times and then route to the Next Call Routing Mailbox.
• If the caller dials a digit during the announcement, they
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route to the Next Call Routing Mailbox.
Yes
• If caller doesn’t dial, they hear the announcement repeat x number of times and then IntraMail hangs up.
• If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.

Programming Announcement Mailbox

Setting Up an Announcement Mailbox
1. Set the mailbox type.
1. 4221-01: Routing Mailbox Type [Voice Mail: Routing Mailboxes: Routing Mailbox: Setup (4221): Mailbox
Type]
Use this option to set the mailbox type (2) for the Announcement Mailbox.
DescriptionOptions
None.0 Call Routing Mailbox1 Announcement Mailbox2 Directory Dialing Mailbox3 Distribution Mailbox4 [Default] Routing Mailboxes 801-808 are Call Routing Mailboxes (1). [Default] Routing Mailboxes 809-832 are Announcement Mailboxes (2).
2. Record the Announcement Message for the mailbox (see Operation).
2. Set the Hang Up and Repeat options.
1. 4223-02: Hang Up After [Voice Mail: Routing Mailboxes: Routing Mailbox: Announcement Options (4223):
Hang Up After Announcement]
You can set up the Announcement Mailbox to:
• Hang up quietly.
• Play "Goodbye" before hanging up.
• Provide additional dialing options to the caller.
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DescriptionOptions [Default] Disabled (provides additional dialing options).0
• See Next Call Routing Mailbox on page 210 for more on setting up the dialing options.
IntraMail will play "Goodbye" and then hang up.1 IntraMail will hang up without playing "Goodbye."2
2. 4223-01: Repeat Count [Voice Mail: Routing Mailboxes: Routing Mailbox: Announcement Options (4223):
Number of Repeats]
Use this option to determine the number of times the recorded announcement should repeat to outside callers.
DescriptionOptions
[Default] Announcement plays once but does not repeat.0 Announcement plays once and then repeats the number of times specified.1-10
3. 4201-01: Outgoing Message Length [Voice Mail: IntraMail: Config: Messages (4201): OGM Message Length]
This option sets the maximum duration of the Announcement Mailbox message.
DescriptionOptions Seconds. [Default] 120 seconds.1-4095

Announcement Mailbox

Recording an Announcement Mailbox Message To record an Announcement Mailbox message at a keyset:
Recording an Announcement Mailbox Message (Keyset)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto System Administrator's mailbox. SA (72)
Access the System Administrator Menu.
A (2) [Annc]
Select Announcement Mailbox message.
Enter the Announcement Mailbox number.
Listen to current Announcement Mailbox message.L (5)
[Lstn]
Go back to the System Administrator Menu.#
Record a new Announcement Mailbox message.R (7)
[Rec]
Record message.
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Recording an Announcement Mailbox Message (Keyset)
Plays Help message.0
To record an Announcement Mailbox message at a Super Display:
Recording an Announcement Mailbox Message (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
Pause or restart recording.*
[Resume] [Pause]
Erase recording.E (3)
[Cncl]
Exit recording mode.# [Done]
Erase the Announcement Mailbox message.E (3)
[Erase]
Go back to the System Administrator Menu.# [Back]
Go back to the Main Menu.# [Back]
V-MAIL: Log onto System Administrator's mailbox. SA (72)
[System Admin]
Access the System Administrator Menu.
A (2) [Announcement]
Select Announcement Mailbox message.
Enter the Announcement Mailbox number.
Listen to current Announcement Mailbox message.L (5)
[Listen]
Exit to the System Administrator Menu.#
Record a new Announcement Mailbox message.R (7)
[Record]
Record message.
Pause or restart recording.*
[Resume] [Pause]
Erase recording.E (3)
[Cancel]
Exit recording mode.# [Done]
Erase the Announcement Mailbox message.E (3)
[Erase]
Go back to the System Administrator Menu.# [Back]
Go back to the Main Menu.# [Back]
Plays Help message.0
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Announcement Message

This is the message that the System Administrator records for an Announcement Mailbox.

Description

The Announcement Message is the v oice message that the System Administrator records for a specific Announcement Mailbox. See Announcement Mailbox on page 15 for more.

Conditions and Defaults

Conditions
• None.
Default Setting
• None.
DSX | IntraMail Features | 23

Other Related Features

Features
• None.
IntraMail Features
• Announcement Mailbox on page 15.
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Answer Schedule Override

Enables an alternate greeting and alternate dialing options for callers.

Description

Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled, Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an Announcement, Call Routing, Directory Dialing, or Subscriber mailbox. You can use Answer Schedule Override to provide holiday and bad weather closing announcements, for example. Enable override when you want callers to hear the special announcements; disable override to have the Automated Attendant answer normally. You can enable Answer Schedule Override from system programming or from the System Administrator Mailbox.
• If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the recorded announcement. Depending on how the Announcement Mailbox is programmed, IntraMail will then hang up, reroute the call, or provide additional dialing options.
• If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the instruction menu and can dial any options allowed by the associated Dial Action Table.
• If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if recorded) and can leave a message.

Conditions and Defaults

Conditions
• None.
Default Setting
• Disabled.

Other Related Features

Features
• None.
IntraMail Features
• Announcement Mailbox on page 15
• The Override Mailbox can be an Announcement Mailbox.
• Call Routing Mailbox
• The Override Mailbox can be a Call Routing Mailbox.
• Subscriber Mailbox on page 233
• The Override Mailbox can be a Subscriber Mailbox.
• System Administrator on page 236
• Optionally enable Answer Schedule Override from the System Administrator Mailbox.
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Programming Answer Schedule Override

Setting Up Answer Schedule Override Answer Schedule Override Setup.
1. 4211-01: Override [Voice Mail: IntraMail: Mailbox Override: Schedule Override (4211): Override]
Use this option to enable Answer Schedule Override.
• You can also enable Answer Schedule Override from the System Administrator's Mailbox.
DescriptionOptions
[Default] Disabled.No (0) Enabled.Yes (1)
2. 4211-02: Override Mailbox [Voice Mail: IntraMail: Mailbox Override: Schedule Override (4211): Mailbox]
Use this option to specify the Answer Schedule Override mailbox number.
DescriptionOptions
[Default] Undefined (entered by dialing 0).UND Override mailbox number:Digits
• Announcement Mailbox number (801-832).
• Call Routing Mailbox number (801-832).
• Department Group Mailbox number (601-630).
• Subscriber Mailbox number (301-427).

Answer Schedule Override

Enabling Answer Schedule Override
• Answer Schedule Override will only intercept calls answered by the Automated Attendant.
To set up Answer Schedule Override at a keyset:
Enabling Answer Schedule Override (Keyset)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto System Administrator's mailbox. SA (72)
Access the System Administrator Menu.
O (6)
Access Answer Schedule Override.
Enter the number of the Line Schedule you want to override.1-8
• You go to the Answer Schedule Override Menu.
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Enabling Answer Schedule Override (Keyset)
Turn Answer Schedule Override on or off.O (6)
[On] [Off]
Select the Override Mailbox.C (2)
[Mbox]
Enter the Override Mailbox number.
• The Override Mailbox can be an Announcement, Call Routing, Directory Dialing, or Subscriber Mailbox.
• If you make an incorrect entry, you can back up to the previous step.
# [Back]
Go back to the Answer Schedule Override Menu
without entering an Override Mailbox. Plays Answer Schedule Override Menu Help message.0 Go back to the System Administrator Menu.# [Back]
Go back to the Main Menu.# [Back] Go back to the Main Menu.# [Back] Plays Help Message0
To set up Answer Schedule Override at a Super Display:
Enabling Answer Schedule Override (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto System Administrator's mailbox. SA (72)
[System Admin]
Access System Administrator Options.
O (6) [Answer Schedule]
Access Answer Schedule Override.
Enter the number of the Line Schedule (1-8) you want to override.1-8
• You go to the Answer Schedule Override Menu.
Turn Answer Schedule Override on or off.O (6)
[On] [Off]
Select the Override Mailbox.C (2)
[Mailbox]
Enter the Override Mailbox number.
• The Override Mailbox can be an Announcement, Call Routing, Directory Dialing, or Subscriber Mailbox.
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Enabling Answer Schedule Override (Super Display)
• If you make an incorrect entry, you can back up to the previous step.
# [Back]
Go back to the Answer Schedule Ov erride Menu without entering an Override
Mailbox. Plays Answer Schedule Override Menu Help message.0 Go back to the System Administrator Menu.# [Back]
Go back to the Main Menu.# [Back]
Plays Help Message0
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Answering Machine Emulation

A keyset on the connected telephone system can work like a home answering machine.

Description

A user’s keyset can work like a home answering machine. This lets IntraMail screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls route to the user’s Subscriber Mailbox. Once the mailbox answers, the user hears two alert tones followed by the caller’s incoming message. The keyset user can then:
• Let the call go through to their mailbox, or
• Intercept the call.

Conditions and Defaults

Conditions
• None.
Default Setting
• Available, but not enabled at any telephones.

Other Related Features

Features
• None.
IntraMail Features
• Subscriber Mailbox on page 233
• Subscriber Mailbox users can take advantage of Answering Machine Emulation.

Answering Machine Emulation

Setting Up and Using Personal Answering Machine Emulation
• Answering Machine Emulation is a unique type of Call Forwarding. You acti v ate it thorugh the Call Forw arding sub-menu.
To set up Answering Machine Emulation at a keyset:
Setting Up Answering Machine Emulation (Keyset)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
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Setting Up Answering Machine Emulation (Keyset)
Menu + 60
Select the Call Forwarding sub-menu
Select
Enter the Call Forwarding setup mode.
Turn Call Forwarding on (if set up and disabled).On Turn Call Forwarding off (if set up and enabled).Off Set up your Call Forwarding options.Edit
62: Call Forwarding Type
Select the Call Forwarding Type and enter the options.
None
Remove your Call Forwarding setup.
Immediate
N/A
Ring No Ans
N/A
Busy No Ans
N/A
Off Premise Speed Dial
N/A
Off Premise Speed Number
N/A
Answering Machine EmulationAME.
Select Answering Machine Emulation.Select
• <- ->: Scroll through the AME options (All Calls and Line Only).
• Save: Save the displayed option.
• Cancel: Cancel your selection without
saving.
Display Message
N/A
To set up Answering Machine Emulation at a Super Display:
Setting Up Answering Machine Emulation (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
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Setting Up Answering Machine Emulation (Super Display)
Menu + Call Forward
Select the Call Forwarding sub-menu
On
Turn Call Forwarding on (if set up and disabled). Turn Call Forwarding off (if set up and enabled).Off Set up your Call Forwarding type and options.Edit
Immediate
N/A
Ring No Answer
N/A
Busy No Answer
N/A
Off-Premise
N/A
Display Message
N/A
Select Answering Machine Emulation.AME
• <- ->: Scroll through the AME options (All Calls and Line Only).
• Save: Save the displayed option.
• Cancel: Cancel your selection without saving.
None
Remove your Call Forwarding setup.
T o quickly turn off Call Forwar ding and clear your Call Forwar ding (Answering Machine Emulation) setup:
1. Press CLEAR.
2. Push Call Forward (Cfwd).
3. Push Yes to clear Call Forwarding or Cancel to quit the procedure without clearing.
When Personal Answering Machine Emulation broadcasts your caller’s voice:
1. Do one of the following.
a) Do nothing to have the caller’s message automatically recorded in your mailbox as it broadcasts over your
phone.
b) Press SPEAKER or lift the handset to intercept the call.
If your extension is in the headset mode, you can only press SPEAKER.
c) PressV-MAIL to stop the broadcast and send the call directly to your mailbox.
2. If Call Screening is enabled, pressing V-MAIL switches to the Call Screening mode.
a) See Call Screening for more.
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Auto Erase or Save

When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either save or erase the message.

Description

When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either automatically save or erase the message. The setting of this option depends on ho w the subscriber would prefer their mailbox to operate. When set to erase, the subscriber can re view their messages and retain only those they specifically save using the SA option. This is a good choice for a subscriber that receives frequent unessential messages. When set to save, the subscriber has the assurance of knowing that every message they listened to was saved in their mailbox. This is a good choice for those that must carefully review and consider each new message.
Handling Partially Reviewed Messages
When listening to multiple new messages when Auto Erase or Save is set to Save:
• Any message to which you partially listen is automatically saved.
• Any message to which you hang up during or do not listen is retained as a new message.
DSX | IntraMail Features | 31
For example, if you have three new messages, listen to part of message 1, dial L to hear part of message 2 and then hang up, IntraMail automatically:
• Saves message 1.
• Retains messages 2 and 3 as new messages.
• Restarts the flashing ring/message lamp.
• Resets the telephone display to V-MAIL 02 (VM02).
When listening to multiple new messages when Auto Erase or Save is set to Erase:
• Any message to which you partially listen is automatically erased.
• Any message to which you hang up during or do not listen is retained as a new message.
For example, if you have three new messages, listen to part of message 1, dial L to hear part of message 2 and then hang up, IntraMail automatically:
• Erases message 1.
• Retains messages 2 and 3 as new messages.
• Restarts the flashing ring/message lamp.
• Resets the telephone display to V-MAIL 02 (VM02).

Conditions and Defaults

Conditions
• None.
Default Setting
• Subscriber Mailboxes set to save.
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Other Related Features

• N/A

Programming Auto Erase or Save

Setting up Auto Erase or Save Auto Erase or Save Setup
1. 2143-02: Auto Erase/Save of Messages Stations: Config: IntraMail: Options (2143): Auto Save/Erase]
Use this option to set reviewed messages to either automatically save or erase.
2. This option is for completely reviewed messages.
DescriptionOptions
[Default] Auto Save.1 Auto Erase.2
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Auto Time Stamp

Automatically hear the time and date a message was left.

Description

After a Subscriber Mailbox user listens to a message, IntraMail can optionally announce the time and date the message was left. The Subscriber can enable Auto Time Stamp from their mailbox, or you can optionally enable it from system programming. Auto Time Stamp helps if the subscriber needs to kno w the time and date of each message they receive without taking any extra steps. With Auto Time Stamp turned on, Intra- Mail automatically announces the date, time, and (optionally) the caller’s number at the end of each message. With Auto Time Stamp turned off, the subscriber must dial TI while listening to a message to get the same information.

Conditions and Defaults

Conditions
• None.
DSX | IntraMail Features | 33
Default Setting
• Disabled.

Other Related Features

Features
• None.
IntraMail Features
• Mailbox Options Menu on page 166
• Auto Time Stamp is available on the Mailbox Options Menu.
• Time and Date with Voice Mail on page 243
• IntraMail uses the telephone system Time and Date.
• Time and Date Stamp on page 242
• An extension can listen to a message and dial a code to hear the time the message was sent.

Programming Auto Time Stamp

Setting Up Auto Time Stamp Auto Time Stamp Setup
1. 2143-03: Auto Time Stamp Stations: Config: IntraMail: Options (2143): Auto Time Stamp]
Use this option to enable or disable Auto Time Stamp.
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2. A subscriber can also enable or disable Auto Time Stamp through the Mailbox Options Menu.

Auto Time Stamp

Turning Auto Time Stamp On or Off To set up Auto Time Stamp at a keyset:
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto Subscriber Mailbox.
DescriptionOptions
[Default] Disabled.No (0) Enabled.Yes (1)
Turning Auto Time Stamp On or Off (Keyset)
OP (67)
Access the Mailbox Options Menu.
AT (28)
Access Auto Time Stamp. Intramail plays a summary of your Auto Time Stamp setting.
• By default, Auto Time Stamp is turned off.
Turn Auto Time Stamp on or off.O (6)
[On] [Off]
Go back to the Mailbox Options Menu.# [Back]
Go back to the Main Menu.# [Back]
Plays Help message.0
To set up Auto Time Stamp at a Super Display:
Turning Auto Time Stamp On or Off (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto Subscriber Mailbox. OP (67) [MBOX
Options]
Access the Mailbox Options Menu.
AT (28) [Time Stamp]
Access Auto Time Stamp.
Intramail plays a summary of your Auto Time Stamp setting.
• By default, Auto Time Stamp is turned off.
Turn Auto Time Stamp on or off.O (6)
[On] [Off]
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Turning Auto Time Stamp On or Off (Super Display)
Go back to the Mailbox Options Menu.# [Back]
Go back to the Main Menu.# [Back]
Plays Help message.0
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Automated Attendant

• Automatically answers the telephone system’s incoming calls, plays an Instruction Menu message, and provides dialing options to callers.
• The Automated Attendant features described on this page are available in software versions 3.01 or higher.
• For a built-in call answering capability when IntraMail is not installed, see A utomated Attendant, Built-In
on page 38 .

Description

The Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. There are 3 major components:
• Line Schedules
• The Line Schedules, when enabled, set how the system answers outside calls according to the time of day
and day of week the call is ringing. If the active Line Schedule routes a call to an IntraMail Call Routing Mailbox, the Automated Attendant picks up.
• By default, Line Schedules do not route calls to the Automated Attendant.
• Call Routing Mailbox on page 52
• A Call Routing Mailbox (32 maximum) is a mailbox associated with an individual Line Schedule entry. It
specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
• By default, Line Schedules do not route calls to the Automated Attendant.
• Dial Action Table on page 66
• Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing options
to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Line Schedule setup.
• By default, Call Routing Mailboxes 1-8 use Dial Action Table 1.
Upgrading from the Built-In Automated Attendant
To upgrade to IntraMail from the Built-In Automated Attendant:
1. Plug the IntraMail CompactFlash card into the system.
• See your system’s Hardware Manual for more.
2. Reset the system. IntraMail automatically installs.
3. Rerecord your Instruction Menu Messages.
• Your Line Schedule and Dial Action Table programming remain intact.
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Conditions and Defaults

Conditions
• None.
Default Setting
• See Description above.

Other Related Features

Features
• Line Schedules
• If enabled, sets how the system answers outside calls.
IntraMail Features
DSX | IntraMail Features | 37
• Call Routing Mailbox on page 52
• The mailbox that specifies the dialing options (Dial Action Table) and Instruction Menu that announcements
are available to Automated Attendant callers.
• Dial Action Table on page 66
• Defines the dialing options for the Call Routing Mailbox.
• Fax Detection on page 109
• The Automated Attendant can route outside calls to the company fax machine.
• Multiple Company Greetings on page 209
• One IntraMail system can provide individual greetings and dialing options for several companies.

Automated Attendant

Using the Automated Attendant To use the Automated Attendant (for an outside caller):
1. After the Automated Attendant answers, the voice prompts will instruct you on which digits to dial.
2. If you make a mistake, the Automated Attendant will repeat its instructions or route you to an alternate destination.
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Automated Attendant, Built-In

• Provides built-in call answering capability when IntraMail is not installed.
• The Built-In Automated Attendant features described on this page are available in software versions 3.01 or
higher.
• For the full-featured IntraMail Automated Attendant that automatically answers incoming calls, plays an Instruction Menu message, and provides dialing options to callers, see Automated Attendant on page 36 .

Description

The Built-In Automated Attendant gives the system call answering and routing capabilities when IntraMail is not installed. The Built-In Automated Attendant can use an y of the first eight Call Routing Mailboxes (801-808) for call handling, and each of these eight Routing Mailboxes can have a 30 second Instruction Menu message (Attendant Greeting). The Routing Mailboxes must be Call Routing Mailboxes, and all other Routing Mailbox types are ignored. Additionally, the Built-In Automated Attendant provides two voice mail ports, allowing it to process two calls simultaneously.
The Built-In Automated Attendant does not provide voice mail. Just like the full-featured Automated Attendant, the Built-In Automated Attendant answers outside calls on each
line, according to the time of the day and day of the week that the call is ringing. After answering, the Built-In Automated Attendant plays an Instruction Menu message (greeting) to the caller and provides them with dialing options.
There are 3 major components:
• Line Schedules
• The Line Schedules, when enabled, set how the system answers outside calls according to the time of day
and day of week the call is ringing. If the active Line Schedule routes a call to an IntraMail Call Routing Mailbox, the Built-In Automated Attendant picks up.
• By default, Line Schedules do not route calls to the Built-In Automated Attendant.
• Call Routing Mailbox on page 52
• A Call Routing Mailbox is a mailbox associated with an individual Line Schedule entry. It specifies which
dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
• By default, Line Schedules do not route calls to the Built-In Automated Attendant.
• Dial Action Table on page 66
• Once the Built-In Automated Attendant answers, the Dial Action T able pro vides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Line Schedule setup. The valid Dial Action Table actions for the Built-In Automated Attendant are:
• UTRF (Unscreened Transfer)
• GOTO (Go to a Mailbox)
• Hang Up
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DSX | IntraMail Features | 39
• By default, Call Routing Mailboxes 1-8 use Dial Action Table 1.
Note: To record an Attendant Greeting (Instruction Menu Message) for the Built-In Automated Attendant:
1. Dial #AG (#24).
• Your extension must have access level 5 in order for you to use this option.
2. Enter the Call Routing Mailbox Number (801-808).
3. Follow the voice prompts and record your Attendant Greeting.
Upgrading from the Built-In Automated Attendant
To upgrade to IntraMail from the Built-In Automated Attendant:
1. Plug the IntraMail CompactFlash card into the system.
• See your system’s Hardware Manual for more.
2. Reset the system. IntraMail automatically installs.
3. Rerecord your Instruction Menu Messages.
• Your Line Schedule and Dial Action Table programming remain intact.

Conditions and Defaults

Conditions
• None.
Default Setting
• See Description above.

Other Related Features

Features
• Line Schedules
• If enabled, sets how the system answers outside calls.
IntraMail Features
• Call Routing Mailbox on page 52
• The mailbox that specifies the dialing options (Dial Action Table) and Instruction Menu that announcements
are available to Built-In Automated Attendant callers.
• Dial Action Table on page 66
• Defines the dialing options for the Call Routing Mailbox.
• Fax Detection on page 109
• The Automated Attendant can route outside calls to the company fax machine.
• Multiple Company Greetings on page 209
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One IntraMail system can provide individual greetings and dialing options for several companies.•

Programming Unique Built-In Automated Attendant Options

Setting Up the Built-In Automated Attendant Basics Built-In Automated Attendant Setup
1. 4101-01: Voice Mail Type [System: Voice Mail: Setup: Type (4101): Type]
Use this option to designate the voice mail type as the Built-In Automated Attendant (1).
DescriptionOptions
[Default] Disabled.No (0) None. [Default] when no voice mail is installed.0 Built-In Automated Attendant.1 Intramail. [Default] when IntraMail is installed.2 Ultramail (DSX-80/160 only). [Default] when UltraMail is installed).3 External.4
2. 2102-04: User Programming Access Level [Stations: Config: Setup: Access (2102): Program Level]
To be able to record the Built-In Automated Attendant Instruction Menu, the user must have access level 5.
DescriptionOptions Access level. [Default] = 5 for extension 300 and 1 for all others.1-5

Automated Attendant, Built-In

Using the Built-In Automated Attendant Setup Menu To use the Built-In Automated Attendant setup menu at a keyset:
Setting Up Built-In Automated Attendant (Keyset)
Select the Built-In Automated Attendant setup menu.Push
V-MAIL
MOH
Select the Message On Hold option.
Listen to the currently recorded Message On Hold.Lstn Record a new Message On Hold.Rec Erase the currently recorded Message On Hold.Erase Exit the setup menu.Exit
Select the Attendant Greeting (Instruction Menu) option.Instr
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Setting Up Built-In Automated Attendant (Keyset)
Mailbox Number
Enter the Call Routing Mailbox number (801-808) that will store the Attendant Greeting.
• Normally you should select 801, but ask your communications manager to be sure.
Listen to the currently recorded Attendant Greeting.Lstn Record a new Attendant Greeting.Rec Erase the currently recorded Attendant Greeting.Erase Exit the setup menu.Exit
Exit the setup menu.Exit
Exit the setup menu.Exit
To use the Built-In Automated Attendant setup menu at a Super Display:
Setting Up Built-In Automated Attendant (Super Display)
Select the Built-In Automated Attendant setup menu.Push
V-MAIL
Message On Hold
Select the Message On Hold option.
Menu
Select the Attendant Greeting (Instruction Menu) option.Instruction
Mailbox Number
Exit the setup menu.Exit
Listen to the currently recorded Message On Hold.Listen Record a new Message On Hold.Record Erase the currently recorded Message On Hold.Erase Exit the setup menu.Exit
Enter the Call Routing Mailbox number (801-808) that will store the Attendant Greeting.
• Normally you should select 801, but ask your communications manager to be sure.
Listen to the currently recorded Attendant Greeting.Listen Record a new Attendant Greeting.Record Erase the currently recorded Attendant Greeting.Erase Exit the setup menu.Exit
Exit the setup menu.Exit
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Automated Attendant Transfer

While on an outside call, an extension user can transfer their call to the Automated Attendant for additional dialing options.

Description

An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options. This helps an outside caller, for e xample, that wants to return to the Automated Attendant so they can dial another co-worker or use a different Automated Attendant option.

Conditions and Defaults

Conditions
• Extensions cannot call or be transferred to the IntraMail Automated Attendant.
Default Setting
• Enabled.

Other Related Features

Features
• None.
IntraMail Features
• Automated Attendant on page 36
• The Automated Attendant can automatically answer the telephone system’ s incoming calls, play an Instruction
Menu message, and provide dialing options to callers.

Automated Attendant Transfer

Using Automated Attendant Transfer To transfer an outside call to the Automated Attendant:
1. While on the call, press V-MAIL.
2. Hang up.
a) Your caller hears the Automated Attendant greeting (Instruction Menu Message) and can dial additional
options.
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Automatic Routing for Rotary Dial Callers

Automatically route Automated Attendant callers that don’t dial any digits to a specified option.

Description

If an Automated Attendant caller doesn’t dial an y digits, IntraMail will automatically route them to a specified option (such as the operator or a mailbox). This lets rotary telephone users stay on the line to leave a message or ha v e their call processed. Without Automatic Routing for Rotary Dial Callers, rotary callers would not be able to use the Automated Attendant.

Conditions and Defaults

Conditions
• None.
Default Setting
DSX | IntraMail Features | 43
• Callers that don’t dial go to extension 300.

Other Related Features

Features
• None.
IntraMail Features
• Guest Mailbox on page 145
• Consider routing rotary dial callers to a Guest Mailbox to collect messages.

Programming Automatic Routing for Rotary Dial Callers

Setting Up Automatic Routing for Rotary Dial Callers Timeout Function Setup
1. 4231-xx: Digit 01-13 Action [Voice Mail: Dial Actions: Dial Action Table: Dial Assignment (4231): Action]
If you want the Automated Attendant to reroute callers that don't dial to a preset destination, be sure the active Dial Action Table has a an action and data assigned to Timeout.
2. By default, in Dial Action Table 1 Timeout is a UTRF to extension 300. No other Dial Action Tables have
Timeout defined.
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Broadcast Message

A unique message, recorded by the System Administrator, that is automatically sent as a new message to all subscribers.

Description

A Broadcast Message is a voice message recorded by the System Administrator that is automatically distributed to all active Subscriber Mailboxes. A Broadcast Message is typically used for important company announcements. For example, the personnel manager could record a Broadcast Message announcing an important promotion or a weather-related schedule change. When a subscriber logs onto their mailbox, they hear the announcement as a new message in their mailbox. They can then sav e, forward, or delete the Broadcast Message as the would an y other ne w message in their mailbox.

Conditions and Defaults

Conditions
• None.
Default Setting
• No Broadcast Messages recorded.

Other Related Features

Features
• None.
IntraMail Features
• Mailbox Announcement Message on page 164
• The Mailbox Announcement Message plays to each subscriber when they log onto their mailbox until the
message expires, is deleted, or made inactive by the System Administrator.
• System Administrator on page 236
• Only the System Administrator can record a Broadcast Message.

Broadcast Message

Recording a Broadcast Message for all Co-workers To Record and Send a Broadcast Message at a keyset:
Record and Send a Broadcast Message (Keyset)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
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Record and Send a Broadcast Message (Keyset)
V-Mail: Log onto System Administrator Mailbox.
Start recording the Broadcast Message. While recording:RS (77)
[Rec]
Pause or restart recording.*
[Resume] [Pause]
Erase the recording.E(3)
[Cncl]
Complete and save the recording.# [Done] When asked for the recipient's mailbox number, dial *.
DSX | IntraMail Features | 45
Send your Broadcast Message to all mailboxes.[Send]
[Mbox]
Back up to the previous level and reenter the recipients mailbox number.
Cancel the recording and return to the Main Menu.[Cncl]
To Record and Send a Broadcast Message at a Super Display:
Record and Send a Broadcast Message (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-Mail: Log onto System Administrator Mailbox.
Start recording the Broadcast Message. While recording:RS (77)
[Record]
Pause or restart recording.*
[Resume] [Pause]
Erase the recording.E(3)
[Cancel]
Complete and save the recording.# [Done] When asked for the recipient's mailbox number, dial *.
Send your Broadcast Message to all mailboxes.[Send
Msg] [Mailbox]
Back up to the previous level and reenter the recipients mailbox number.
Cancel the recording and return to the Main Menu.[Cancel]
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Call Forward to a Mailbox

An extension user can forward their calls to their mailbox.

Description

A subscriber can easily forward calls to their Subscriber Mailbox. Instead of dialing an extension as the forwarding destination, the user just presses their V-MAIL key instead. With Call Forward to a Mailbox, the subscriber is assured that their calls don’t get forgotten when they are busy or unavailable. Unlike with Extension Hunting to Voice Mail, forwarding lets the subscriber choose when and how they want their unanswered calls to go to voice mail (rather than have the telephone system reroute their calls automatically).
Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox
The following table describes how IntraMail handles a subscriber’s Direct Inward Line when it is Call Forwarded to their mailbox. The routing occurs when the caller dials a digit while listening to the recorded or default mailbox greeting.
Dialing Options while Listening to a Subscriber Mailbox Greeting
2144-04: Next Call
Routing Mailbox Stations: Config:
IntraMail: Auto Attendant
(2144): Next Call Routing Mailbox]
Mailbox)
Stations: Config:
IntraMail: Auto Attendant
(2144): Dialing Option]
0NoUndefined
1-9
*
0No1-16 (valid Call Routing
1-9
ActionDigit Dialed2144-03: Dialing Option
Caller hears, “That is an invalid entry,” and the greeting repeats, and the caller is prompted to leave a message.
IntraMail hangs up.# Caller skips greeting and
can immediately start recording.
Caller follows 0 action in Next Call Routing Mailbox.
Caller hears, “That is an invalid entry,” the greeting repeats, and the caller is prompted to leave a message.
#
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Caller routes to the Next Call Routing Mailbox and hears its Instruction Menu.
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DSX | IntraMail Features | 47
*
Caller skips greeting and can immediately start recording.
Caller follows key’s action in Next Call Routing Mailbox.
Caller routes to the Next
Mailbox)
0Yes1-16 (valid Call Routing
1-9
#
Call Routing Mailbox and hears its Instruction Menu.
*
Caller skips greeting and can immediately start recording.
Logging Onto a Subscriber Mailbox while Listening to the Greeting
A subscriber who wishes to log onto their mailbox while listening to their greeting must have the option set in their Next Call Routing Mailbox. To allow this capability, for example:
1. Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
2. While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then #
and their mailbox number to log onto their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally , the subscriber should enable a Security Code for their mailbox to prevent unauthorized logons.

Conditions and Defaults

Conditions
• None.
Default Setting
• Call Forwarding is allowed, but not set up for any extensions.
• Ring No Answer Call Forward occurs after 10 seconds.

Other Related Features

Features
• None.
IntraMail Features
• Extension Hunting to Voice Mail on page 101
• Extension Hunting to Voice Mail automatically sends calls to an extension’ s mailbox without the user having
to set up Call Forwarding.
• Message Forward on page 176
• A subscriber can forward a message in their Subscriber Mailbox to a co-worker.
• Next Call Routing Mailbox on page 210
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The setting of the Next Call Routing Mailbox and Dialing Option options determine the digits a caller can
•
dial while listening to the recorded or default mailbox greeting.
• Park and Page (Automated Attendant Direct to Voice Mail) on page 212
• When enabled, Auto Attendant Direct to Voice Mail automatically sends all calls from the Automated Attendant to the subscriber’s mailbox.

Programming Call Forwarding to a Mailbox

Setting the Call Forward Ring No Answer Timer Call Forward RNA Timer Setup
1. 1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer]
Use this option to set how long an unanswered call will ring before forwarding.
• For type 2 (Not Answered) and type 6 (Busy or Not Answered) forwarding, an unanswered call will forward after this interval.
• This timer applies to transferred outside calls, Direct Inward Lines, and Intercom calls.
DescriptionOptions
Seconds. [Default] = 10 seconds.1-9999 Enabled.Yes (1)
2. For more on timers that may affect Call Forwarding, see Call Forwarding.

Call Forwarding to your Mailbox

Setting Up Call Forwarding to your Mailbox To set up Call Forwarding at a keyset:
Setting Up Call Forwarding (Keyset)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
Menu + 60
Select the Call Forwarding sub-menu
Select
Enter the Call Forwarding setup mode.
Turn Call Forwarding on (if set up and disabled).On Turn Call Forwarding off (if set up and enabled).Off Set up your Call Forwarding options.Edit
62: Call Forwarding Type
Select the Call Forwarding Type and enter the options.
None
Remove your Call Forwarding setup.
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Setting Up Call Forwarding (Keyset)
Immediate
Immediately forward your calls to an extension, group, or voice mail (by pressing V-MAIL).
Enter the destination, then:
1. Push All to forward all calls, or Line to forward just outside
calls.
2. Push Save to save your setup or Cancel to quit without
saving.
Ring No Ans
Forward your unanswered calls to an extension, group, or voice mail (by pressing V-MAIL).
Enter the destination, then:
1. Push All to forward all calls, or Line to forward just outside
calls.
2. Push Save to save your setup or Cancel to quit without
saving.
DSX | IntraMail Features | 49
Busy No Ans
Forward your unanswered calls and calls when you are busy on the phone to an extension, group, or voice mail (by pressing
V-MAIL).
Enter the destination, then:
1. Push All to forward all calls, or Line to forward just outside
calls.
2. Push Save to save your setup or Cancel to quit without
saving.
Off Premise Speed Dial
See Call Forwarding Off Premises for more.
Off Premise Speed Number
See Call Forwarding Off Premises for more.
AME
See Answering Machine Emulation on page 28 for more.
Display Message
See Selectable Display Messaging for more.
To set up Call Forwarding at a Super Display:
Setting Up Call Forwarding (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
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Setting Up Call Forwarding (Super Display)
Menu + Call Forward
Select the Call Forwarding sub-menu
On
Turn Call Forwarding on (if set up and disabled). Turn Call Forwarding off (if set up and enabled).Off Set up your Call Forwarding type and options.Edit
Immediate
Immediately forward your calls to an extension, group, or voice mail (by pressing
V-MAIL).
Enter the destination, then:
1. Push All to forward all calls, or Line Only to forward just outside calls.
2. Push Save to save your setup or Cancel to quit without saving.
Ring No Answer
Forward your unanswered calls to an extension, group, or voice mail (by pressing
V-MAIL).
Enter the destination, then:
1. Push All to forward all calls, or Line Only to forward just outside calls.
2. Push Save to save your setup or Cancel to quit without saving.
Busy No Answer
Forward your unanswered calls and calls when you are busy on the phone to an extension, group, or voice mail (by pressing V-MAIL).
Enter the destination, then:
1. Push All to forward all calls, or Line Only to forward just outside calls.
2. Push Save to save your setup or Cancel to quit without saving.
Off-Premise
See Call Forwarding Off Premises for more.
Display Message
See Selectable Display Messaging for more.
AME
See Answering Machine Emulation on page 28 for more.
None
Remove your Call Forwarding setup.
To quickly turn off Call Forwarding and clear your Call Forwarding setup:
1. Press CLEAR.
2. Push Call Forward (Cfwd).
3. Push Yes to clear Call Forwarding or Cancel to quit the procedure without clearing.
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Clear All Call Forward Using the Menu Soft Key
• This operation clears all Call Forwarding system-wide and requires access level 4 or 5.
To clear all Call Forwarding using the Menu Soft Key on your keyset:
Clearing All Call Forwarding (Keyset)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
Menu + 05
Select the Clear All Call Forwarding sub-menu.
Yes
Clear all Call Forwarding system-wide. Cancel without clearing the system-wide forwarding.Cancel
To clear all Call Forwarding using the Menu Soft Key on your Super Display:
Clearing All Call Forwarding (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
Menu + Admin + Clear All Call Fwd
Select the Clear All Call Forwarding sub-menu.
Yes
Clear all Call Forwarding system-wide. Cancel without clearing the system-wide forwarding.Cancel Cancel and go back to the previous level.Back Exit to the idle menu display.Exit
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Call Routing Mailbox

The mailbox associated with an Answer Table that specifies the dialing options and announcements for Automated Attendant callers.
• The Call Routing Mailbox features described on this page are available in software versions 3.01 or higher.

Description

The Call Routing Mailbox specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. By default, IntraMail provides 8 Call Routing Mailboxes (801-808). However, you can assign any of the 32 Routing Mailboxes as a Call Routing Mailbox. The Call Routing Mailbox is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the telephone system’ s incoming calls, play an Instruction Menu message, and provide dialing options to callers. There are 3 major Automated Attendant components:
• Line Schedules
• The Line Schedules, when enabled, set how the system answers outside calls according to the time of day
and day of week the call is ringing. If the active Line Schedule routes a call to an IntraMail Call Routing Mailbox, the Automated Attendant picks up.
• By default, Line Schedules do not route calls to the Automated Attendant.
• Call Routing Mailbox
• A Call Routing Mailbox (32 maximum) is a mailbox associated with an individual Line Schedule entry. It
specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
• By default, Line Schedules do not route calls to the Automated Attendant.
• Dial Action Table on page 66
• Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing options
to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Line Schedule setup.
• By default, Call Routing Mailboxes 1-8 use Dial Action Table 1.
Conditions and Defaults Conditions
• None.
Default Setting
• See Description above.
Other Related Features Features
• Line Schedules
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If enabled, sets how the system answers outside calls.•
IntraMail Features
• Automated Attendant on page 36
• The Automated Attendant can automatically answer the telephone system’ s incoming calls, play an Instruction
Menu message, and provide dialing options to callers.
• Dial Action Table on page 66
• Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
• Next Call Routing Mailbox on page 210
• Provides callers with additional dialing options after they leave a message in an extension’s mailbox.
• System Administrator on page 236
• The System Administrator can record the Instruction Menu for a Call Routing Mailbox. See Oper ation below .

Programming Call Routing Mailboxes

Setting Up Call Routing Mailboxes Set up the Call Routing Mailbox options.
1. 4221-01: Routing Mailbox Type [Voice Mail: Routing Mailboxes: Routing Mailbox: Setup (4221): Mailbox
Type]
Use this option to assign a Routing Mailbox as a Call Routing Mailbox (1).
DescriptionOptions
[Default] Disabled.No (0) None.0 Call Routing Mailbox ([Default] for 801-808)1 Announcement Mailbox ([Default] for 809-832)2 Directory Dialing Mailbox3 Distribution Mailbox4
2. Record an Instruction Menu message for the Call Routing Mailbox.
3. 4222-01: Dial Action Table [Voice Mail: Routing Mailboxes: Routing Mailbox: Routing Options (4222): Dial
Action Table]
Use this option to assign a Dial Action Table to the Call Routing Mailbox.
• The Dial Action Table provides the options.
DescriptionOptions Dial Action Tables 1-16. [Default] = Dial Action Table 1 for all Call Routing Mailboxes.1-16
4. 4222-02: Time Limit [Voice Mail: Routing Mailboxes: Routing Mailbox: Routing Options (4222): Dialing
Timeout]
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This timer sets how long Automated Attendant callers have to dial a command. If the caller waits too long to dial:
• When the associated Dial Action Table has a Timeout action, the caller routes to that destination.
• When the associated Dial Action Table does not have a Timeout action programmed, the Instruction
Menu repeats 3 times and then IntraMail hangs up.
5. 4201-01: Outgoing Message Length [Voice Mail: IntraMail: Config: Messages (4201): OGM Message Length]
This timer sets the maximum length of Instruction Menu messages.
DescriptionOptions
The Automated Attendant immediately routes callers to the Timeout destination.0 Seconds. [Default] = 5 seconds.1-99
DescriptionOptions
Seconds. [Default] = 120 seconds.1-4095 Enabled.Yes (1)

Call Routing Mailbox

Recording an Instruction Menu Message To record an Instruction Menu Message at a keyset:
Recording an Instruction Menu Message for a Call Routing Mailbox (Keyset)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto the System Administrator's Mailbox.
Access the System Administrator options.SA (72)
Select Instruction Menus.I (4)
[Instr]
Enter the Call Routing Mailbox number.801-832
Listen to the current Instruction Menu (if any).L (5)
[Lstn]
Record a new Instruction Menu.R (7)
[Rec]
Start recording the Instruction Menu Message.
Pause or restart recording.*
[Resume] [Pause]
Erase the recording.E (3)
[Cncl]
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Recording an Instruction Menu Message for a Call Routing Mailbox (Keyset)
# [Done]
Save the recording and exit the recording mode.
Erase the Instruction Menu.E(3)
[Erase]
Go back to the System Administrator options.# [Back]
Go back to the System Administrator options.# [Back]
Go back to the Main Menu.# [Back]
Plays Help message.0
To record an Instruction Menu Message at a Super Display:
Recording an Instruction Menu Message for a Call Routing Mailbox (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto the System Administrator's Mailbox.
Access the System Administrator options.SA (72)
[System Admin]
Select Instruction Menus.I (4)
[Instruction]
Enter the Call Routing Mailbox number.801-832
Listen to the current Instruction Menu (if any).L (5)
[Listen]
Record a new Instruction Menu.R (7)
[Record]
Start recording the Instruction Menu Message.
Pause or restart recording.*
[Resume] [Pause]
Erase the recording.E (3)
[Cancel] # [Done]
Save the recording and exit the recording mode.
Erase the Instruction Menu.E(3)
[Erase]
Go back to the System Administrator options.# [Back]
Go back to the System Administrator options.# [Back]
Go back to the Main Menu.# [Back]
Plays Help message.0
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Call Screening

Turn to Live Call Screening on page 157.
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Caller ID and Voice Mail

A telephone company service that provides a caller’s number and optional name.

Description

Caller ID is a telephone company service that provides an extension with a caller’s number and optional name. With Caller ID, the keyset user knows who’s calling before they pick up the call. Caller ID Logging stores a record of the call on the user’s telephone which the y can revie w and use to easily return the call. When used with IntraMail, Caller ID enables the Make Call feature for outside calls. After listening to a voice message, the subscriber can dial MC to return the call without knowing the callers phone number.

Conditions and Defaults

Conditions
• None.
DSX | IntraMail Features | 57
Default Setting
• Caller ID is disabled in the telephone system programming.

Other Related Features

Features
• Caller ID and Caller ID Logging
• Review these features for additional information.
IntraMail Features
• Make Call on page 171
• An extension user can listen to a voice message and dial a code to return the call without knowing the caller’s
phone number. Make call to an outside telephone number requires Caller ID.
• Screened Transfer on page 226
• Screened Transfers from the Automated Attendant pro vide Caller ID data only after the user answers the call.
• Unscreened Transfer on page 248
• Unscreened Transfers from the Automated Attendant provide Caller ID data while the call is ringing.
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Caller ID with Return Call

Available. See Make Call on page 171 for more.
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Calling the Automated Attendant

Outside callers can return to the Automated Attendant for additional dialing options.

Description

Automated Attendant callers can use various IntraMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features. The features below describe several ways to return to the Automated Attendant.
• Automated Attendant Transfer on page 42
• An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the
Automated Attendant dialing options.
• Next Call Routing Mailbox on page 210
• The Next Call Routing Mailbox provides callers with additional dialing options after they leave a message
in a mailbox (depending on the setting of the Dialing Option).
DSX | IntraMail Features | 59

Conditions and Defaults

Conditions
• None.
Default Setting
• Enabled.

Other Related Features

Features
• None.
IntraMail Features
• Turn to Automated Attendant Transfer on page 42 and Next Call Routing Mailbox on page 210.
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Centrex Transfer

The Automated Attendant can transfer a caller from a Centrex line to an outside number using the features of that Centrex line.

Description

Centrex T ransfer is a Dial Action Table option that can transfer an Automated Attendant call from a Centrex line to an outside number using the features of that Centrex line. With Centrex Transfer, the Automated Attendant answers an outside call and then transfers the caller back to the telco using the same line on which the call initially rang. To set this up, assign a Dial Action Table action as a UTRF to a System Speed Dial number (e.g., #201P). The number should contain the complete dial string (preceded by a Flash command) required to initiate the Centrex Transfer. When the Automated Attendant answers, the caller dials the digit and IntraMail automatically routes them to the outside number.
Centrex T ransfer is only available if the telephone system connects to Centre x lines that provide the features required to complete the transfer. Similar to External Transfer, Centrex Transfer allows your callers to easily reach branch offices and important off-site associates. Unlike External T ransfer , Centrex Transfer requires unique telco features.

Conditions and Defaults

Conditions
• None.
Default Setting
• Disabled.

Other Related Features

Features
• None
IntraMail Features
• Dial Action Table
• Centrex Transfer uses the active Dial Action Table to route transfer an Automated Attendant caller back to
the telco using the same Centrex line.
• External Transfer on page 107
• External Transfer allo ws an Automated Attendant caller to automatically route to an outside telephone number .
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Programming Centrex Transfer

Setting Up Centrex Transfer
1. Set up a Dial Action Table for Centrex Transfer.
1. 4221-01: Routing Mailbox Type [Voice Mail: Routing Mailboxes: Routing Mailbox: Setup (4221): Mailbox
Type]
Use this option to assign a Dial Action Table to the Call Routing Mailbox that should have the Centrex Transfer command.
DescriptionOptions Dial Action Tables 1-16. [Default] = 1 for all Call Routing Mailboxes.1-16
2. 4231-xx: Digit 01-13 Action [Voice Mail: Dial Actions: Dial Action Table: Dial Assignment (4231): Action]
Use this option to assign the action and data you need for Centrex Transfer.
• Assign the action as a UTRF (2).
• The corresponding Routing option should be # followed by the System Speed Dial number, follo wed
by a pause. (The pause gives the system time to dial the stored number.)
• To enter a pause for the Routing option, press Feature Key 4.
• For example, to have Centrex Transfer dial System Speed Dial number 201, enter #201P.
2. Program the System Speed Dial number for Centrex Transfer.
1. 1702-[001-999]: Select System Speed Dial number to Program [N/A]
(Option 1) Use this option to set up the Centrex T ransfer Speed Dial number from system programming.
• The stored number should flash the Centrex line and dial the number required to initiate the transfer .
• The stored number should be in the format FXXX (Flash + Number), and contain the complete dial
string required to process a Centrex Transfer.
• Press Feature Key 1 to enter a Flash.
• Number is the number you want the system to dial into the Centrex to initiate the transfer.
• Use number type 2 (line) or 3 (line group), not 1 (Intercom) or 4 (extend).
2. (Option 2) Use the #SP User-Programmable Feature to set up the Centrex Transfer System Speed Dial number.
When setting up the bin:
• The stored number should be in the format FXXX (Flash + Number), and contain the complete dial string required to process a Centrex Transfer.
• Press FLASH to enter a Flash.
• Number is the number you want the system to dial into the Centrex to initiate the transfer.
• The Line/Group/Intercom entry should be line (1-64) or Line Group (90-98), not Intercom.
3. Check some additional Centrex Transfer requirements.
1. 1612-04: PBX/Centrex Flash Timer [System: Timers: CO Interface Card: Outgoing (1612): Loop Flash Time]
Use this option to set the Flash timer for compatibility with the connected Centrex lines.
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2. 1602-04: Dial Pause Timer [System: Timers: Features: Outgoing (1602): Dial Pause]
Use this option to set the Pause timer for compatibility with the Centrex Transfer feature.
3. 3103-04: Tandem Calls [Lines: Config: Setup: Settings (3103): Tandem Calls]
Use this option to enable Tandem Calls for the Centrex line.
DescriptionOptions mS. [Default] = 800 mS.16-4080
DescriptionOptions
Disabled.0 Seconds. [Default] = 1 second.1-9999
DescriptionOptions
[Default] Disabled.No (0) Enabled.Yes (1)
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Conversation Record

Allows an extension user to record their active call as a message in their mailbox.
• Pusing the Record (Rec) soft key to turn recording on and of f is available in software versions 3.09 and higher.

Description

Conversation Record allo ws a subscriber to record their acti ve outside call as a ne w message in their mailbox, which they can review later on. Conversation Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions). Rather than taking notes as the call progresses, the user can record the conversation and carefully review it later on. IntraMail broadcasts a beep and a voice prompt to the callers as Conversation Record begins. After calling their mailbox, the subscriber can save, edit, or delete the recorded conversation.
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retriev e, or record telephone conversations or other sound acti vities, whether or not contemporaneous with transmission, may be illeg al in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone con versation. Some federal and state laws require some form of notification to all parties to a telephone conversation, such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties.
DSX | IntraMail Features | 63
Caution
Conversation Record Key for a Co-worker’s Mailbox
Your extension or DSS Console can have Conversation Record keys for co-worker’s mailboxes. While on a call, you can press the key to record your conversation directly into a co-worker’s mailbox. You can set up the key to record into any valid Subscriber Mailbox (including Group Mailboxes programmed as Subscriber Mailbox es). This could help a dispatcher, for example, that wants to record a conversation with a client right into the responsible technician’s mailbox.
Your extension can have multiple Conversation Record keys, each associated with a different mailbox.

Conditions and Defaults

Conditions
• None.
Default Setting
• Disabled.

Other Related Features

Features
• None.
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IntraMail Features
• Subscriber Mailbox on page 233
• Conversation Record is only available to subscriber extensions.

Programming Conversation Record Keys

Setting Up a Conversation Record Key
1. Assign a Record key to an extension.
1. 2121-[01 to 24]: Feature Key Codes Stations: Config: Feature Keys: Assignment (2121): Function Type]
Use this option to assign a Record key (17) to an available Feature Key on an extension.
2. 2121-[01 to 24]: Feature Key Data Stations: Config: Feature Keys: Assignment (2121): Function Type]
DescriptionOptions
Conversation Record. [Default] = no Record keys defined.17
Use this option to enter the number of the extension whose conversation the user wants to record.
• It can be the user's own extension number or a co-worker's extension number.
DescriptionOptions
Extension number.Digits [Default] = no data assigned.-
2. Assign a Record key to a DSS Console.
1. 2402-[01-60]: DSS Console Key Codes [Stations: DSS Consoles: DSS1: Assignment (2402): Function Type]
Use this option to assign a Record key (17) to an available Feature Key on a DSS Console.
DescriptionOptions Conversation Record. [Default] = no Record keys defined.17
2. 2402-[01-60]: DSS Console Key Data [Stations: DSS Consoles: DSS1: Assignment (2402): Function Type]
Use this option to enter the number of the extension whose conversation the user wants to record.
• It can be the user's own extension number or a co-worker's extension number.
DescriptionOptions
Extension number. [Default] = not assigned.Digits [Default] = no data assigned.-
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Conversation Record

Using Conversation Record
• Only one party on a call can use Conversation Record at an y one time. This includes Intercom calls and Conference calls.
To record a conversation:
1. While on an outside call, do one of the following:
a) Push Record [More + Rec]. b) Press a Conversation Record key for your own mailbox or a co-worker's mailbox.
While recording, the key flashes fast green.
2. Once recording begins:
a) You and your caller hear the voice prompt "Recording" followed by a beep. b) Your display shows into which mailbox the call is recording.
To turn Conversation Record on and off while on a call:
1. Press the active Conversation Record key.
2. The portion of the call already recorded is sent to your mailbox as a new message.
To assign a Conversation Record key:
1. Push Menu.
• Super Display: Push Key Assignment + Feature Keys.
• Keyset: Dial 51.
2. You can set up a Conversation Record key to record into your mailbox or a co-worker's mailbox.
3. See Feature Keys for more.
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Dial Action Table

Defines the dialing options for Automated Attendant callers.
• The Dial Action Table features described on this page are available in software versions 3.01 or higher.

Description

The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the Line Schedule, which in turn provides those dialing options to Automated Attendant callers. IntraMail provides 16 Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. There are 3 major Automated Attendant components:
• Line Schedules
• The Line Schedules, when enabled, set how the system answers outside calls according to the time of day
and day of week the call is ringing. If the active Line Schedule routes a call to an IntraMail Call Routing Mailbox, the Automated Attendant picks up.
• By default, Line Schedules do not route calls to the Automated Attendant.
• Call Routing Mailbox on page 52
• A Call Routing Mailbox (32 maximum) is a mailbox associated with an individual Line Schedule entry. It
specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
• By default, Line Schedules do not route calls to the Automated Attendant.
• Dial Action Table
• Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing options
to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Line Schedule setup.
• By default, Call Routing Mailboxes 1-8 use Dial Action Table 1.

Conditions and Defaults

Conditions
• None.
Default Setting
• See Dial Action Table Default Settings on page 68.
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Other Related Features

Features
• Line Schedules
• If enabled, sets how the system answers outside calls.
IntraMail Features
• Automated Attendant on page 36
• The Automated Attendant can automatically answer the telephone system’ s incoming calls, play an Instruction
Menu message, and provide dialing options to callers.
• Call Routing Mailbox on page 52
• The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and
announcement are available to Automated Attendant callers.

Programming Dial Action Tables

Setting Up Dial Action Tables
1. Basic Dial Action Table Setup
1. 4222-01: Dial Action Table [Voice Mail: Routing Mailboxes: Routing Mailbox: Routing Options (4222): Dial
Action Table]
Use this option to assign a Dial Action Table to a Call Routing Mailbox.
DescriptionOptions Dial Action Tables 1-16. [Default] = 1 for all Call Routing Mailboxes.1-16
2. 4222-02: Time Limit [Voice Mail: Routing Mailboxes: Routing Mailbox: Routing Options (4222): Dialing
Timeout]
Use this timer to set how long Automated Attendant callers have to dial commands.
• When the associated Dial Action Table has a Timeout action programmed, the caller routes to that
destination.
• When the associated Dial Action Table does not have a Timeout action programmed, the Instruction
Menu repeats 3 times and then IntraMail hangs up.
DescriptionOptions
The Automated Attendant to immediately route callers to the Timeout destination.0 Seconds. [Default] = 5 seconds.1-99
2. Entering Dial Action Table actions and routing data.
1. 4231-xx: Digit 01-13 Action [Voice Mail: Dial Actions: Dial Action Table: Dial Assignment (4231): Action]
Use this option to assign the Dial Action Table actions.
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• See Dial Action Table Actions and Routing Options on page 69 for more.
2. 4231-xx: Digit 01-13 Routing Data [Voice Mail: Dial Actions: Dial Action Table: Dial Assignment (4231):
Routing]
Use this option to assign the Dial Action Table routing data.
• See Dial Action Table Actions and Routing Options on page 69 for more.

Dial Action Table Default Settings

Default Settings Table
Dial Action Table Default Settings
Key
0
1
2
3
4
Dial Action Tables 2-16Dial Action Table 1
UNDUTRF to 301
(Undefined)(Unscreened Transfer to 301)
UNDUND
(Undefined)(Undefined)
UNDUND
(Undefined)(Undefined)
UNDUTRF to XXX
(Undefined)(Unscreened Transfer to
user-dialed extension)
UNDDSX-80/160: UTRF to XXX
(Undefined)Unscreened Transfer to user -dialed
extension
DSX-40: UND
(Undefined)
5
UNDUND
(Undefined)(Undefined)
UNDUND
6
(Undefined)(Undefined)
UNDUND
7
(Undefined)(Undefined)
UNDUND8
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(Undefined)(Undefined)
9
UNDHNGUP
(Undefined)(Hangup)
UNDREC1 to IXXX
*
(Undefined)(Quick Message with Greeting to
user-dialed extension)
UNDLOGON to IXXX
#
(Undefined)(Logon to user-dialed mailbox)
UNDUTRF to 301
Timeout
(Undefined)(Unscreened Transfer to 301)

Dial Action Table Actions and Routing Options

Dial Action Table Actions
The following table summarizes the Dial Action Table dial (key) actions and their associated features.
Dial Action Table Key Action Summary
Action
Feature ReferenceDescription
Screened Transfer on page 226Screened Transfer (1)STRF
• Allows an Automated Attendant caller to place a Screened Transfer to an extension. IntraMail calls (screens) the destination to see if the call can go through.
Unscreened Transfer on page 248Unscreened Transfer (2)UTRF
• Allows an Automated Attendant caller to place an Unscreened Transfer to an extension. IntraMail transfers the call the destination and then hangs up.
Quick Message on page 219Quick Message with Greeting (3)REC1
• Allows an Automated Attendant caller to leave a Quick Message at an extension. The caller will hear the extension’s personal greeting.
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REC2
Quick Message on page 219Quick Message without Greeting
(4)
• Allows an Automated Attendant caller to leave a Quick Message at an extension. The caller will not hear the extension’s personal greeting.
Log Onto Voice Mail on page 162Log Onto Voice Mail (5)LOGON
• Allows an Automated Attendant caller to log onto a mailbox, either directly or one of their choosing.
Hang Up on page 148Hang Up (6)Hang Up
• IntraMail says “Goodbye” and hangs up.
Go to a Mailbox on page 126Go to a Mailbox, (7)GOTO
• Allows an Automated Attendant caller to route to another mailbox.
• This action provides no
Dial Action Table Routing Options
Dial Action Table Routing Options Table
Description
Undefined Routing on page 247Undefined Routing (0)UND
routing.
T elephone Programming OptionSystem Administrator Option
Using 0-9, # and *Extension Number
Feature Key 1NNo Routing Feature Key 2IIgnore Caller-Dialed Digit Feature Key 3XCaller Dialed Digit Feature Key 4PPause
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Directory Dialing

An Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name.

Description

Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach — just their name. Here’s how Directory Dialing works:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (Optionally, the caller
may be asked to dial a digit to access Directory Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System Administrator)
which asks the caller to dial letters for the name of the person they wish to reach.
3. The caller dials the letters for the person’s name plus #. They can dial by first name or last name, depending on
how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.
4. IntraMail searches the list of programmed extension names for a match of the caller-entered letters.
5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1-3) to reach one of the
announced matches. Additionally, the caller can dial 4 to hear additional matches (if any).
6. The caller dials the digit for the extension they wish to reach, and IntraMail sends the call to that extension. The
call is sent as a Screened or Unscreened transfer, depending on programming.
DSX | IntraMail Features | 71
For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 18 characters, A-Z, using upper and lower case letters). Each extension should also have a name recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be installed and must have their Subscriber Mailbox active (Personal or Group).

Conditions and Defaults

Conditions
• None.
Default Setting
• Disabled.

Other Related Features

Features
• None.
IntraMail Features
• Directory Dialing Mailbox on page 78
• A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing.
• Fax Detection on page 109
• A Directory Dialing Mailbox can detect and route incoming faxes.
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• System Administrator on page 236
• Only the System Administrator can record the Directory Dialing Message.

Directory Dialing Basic Programming

Setting Up Directory Dialing
1. Set up the Directory Dialing Basics.
1. 4221-01: Routing Mailbox Type [Voice Mail: Routing Mailboxes: Routing Mailbox: Setup (4221): Mailbox
Type]
Use this option to assign an available Routing Mailbox as a Directory Dialing Mailbox (3).
• By default, there are no Directory Dialing Mailboxes assigned.
DescriptionOptions
None.0 Call Routing Mailbox (Default for Routing Mailboxes 801-808).1 Announcement Mailbox (Default for Routing Mailboxes 809-832).2 Directory Dialing Mailbox.3 Distribution Mailbox.4
2. 4224-01: Directory List Number to Use [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options
(4224): Directory List]
For the Directory Dialing Mailbox assigned in the previous step, use this option to enter the number of the Directory List to which the Directory Dialing Mailbox can route calls.
DescriptionOptions
No list.0 Directory Lists 1-8. [Default] = Directory List 1.1-8
3. 2144-05: Directory List Number Stations: Config: IntraMail: Auto Attendant (2144): Directory List]
In this option. select the Directory List to which the extension belongs.
• If the Directory Dialing Mailbox can access the list to which the extension belongs, the call can go through.
DescriptionOptions
[Default] No list.0 Directory Lists 1-8.1-8 All lists.*
4. Record the Directory Dialing message.
The Directory Dialing Message is the Instruction Menu for the Routing Mailbox programmed as a Directory Dialing Mailbox.
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• By default (without a custom message recorded), the Directory Dialing Message is, “Please enter one or more letters of the person’s name, then press the pound key.”
5. 4202-01: Wait Between Non-Pager Callout Attempts [Voice Mail: IntraMail: Config: Notification (4202):
Notification Interval]
Use this option to limit the outgoing message length.
• The Directory Dialing Message is an outgoing message.
DescriptionOptions
Seconds. [Default] = 120 seconds.1-4095 Enabled.Yes (1)

Programming the Directory Dialing Name Routing Options

Setting Up the Name Options
1. Set up the name programming and enter names.
1. Set how names should be entered into the system (first name first or last name first.
See Programming Names for more.
2. Enter names for extensions, Ring Groups, and UCD Groups.
See Programming Names for more.
3. 4224-04: Extension Name Match [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224):
Name Match]
Use this option to select the portion of the extension name on which the Directory Dialing Mailbox should route.
This option allows for dial-by-first-name and dial-by-last-name Directory Dialing.
DescriptionOptions
[Default] Route by first name.1 Route by last name.2
2. Set up the name routing options.
1. 4224-05: Minimum Number of Letters Required [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory
Options (4224): Minimum Letters]
This option lets you determine how many letters of the employee's name the caller must dial (1-3).
• If the caller dials less than the specified minimum number of letters, IntraMail cannot route the call.
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2. 4224-06: Transfer Options [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): T ransfer
Option]
When Directory Dialing finds a name match, use this option to determine if it should route the call as a Screened (STRF) or Unscreened (UTRF) Transfer.
3. 4224-03: Screened Transfer Timeout [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options
(4224): STRF Timeout]
If Directory Dialing will route via Screened Transfer , use this option to set how long a Screened T ransfer from the Directory Dialing Mailbox will ring an unanswered extension before recalling.
DescriptionOptions Minimum number of letters to dial. [Default] = 1.1-3
DescriptionOptions
[Default] STRF.1 UTRF.2
DescriptionOptions
Immediate recall.0 Seconds. [Default] = 15 seconds.1-255
4. 4224-02: Time Limit for Dialing Commands [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory
Options (4224): Dialing Timeout]
This option sets how long Automated Attendant callers have to dial digits.
• If the caller waits too long to dial, the Directory Dialing Message repeats.
• This option affects all Automated Attendant callers.
DescriptionOptions
Immediate recall.0 Seconds. [Default] = 5 seconds.1-99

Programming Additional Directory Dialing Options

Setting Up Fax and Other Options
1. Set up fax detection and routing.
1. 4224-08: Fax Detection [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): Fax
Detection]
Use this option to enable or disable fax detection for the Directory Dialing Mailbox.
• If enabled, the Directory Dialing Mailbox can detect fax CNG tone.
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DescriptionOptions
[Default] Disabled.No (0) Enabled.Yes (1)
2. 4224-09: Fax T ransfer Extension [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224):
Fax Transfer Extension]
When fax detection is enabled in the previous step, use this option to enter the extension to which an incoming fax should route.
• When the Directory Dialing Mailbox detects fax CNG tone, it routes the call to this extension.
DescriptionOptions
Extension number. [Default] = no destination defined.Digits Enabled.Yes (1)
2. Optionally enable the Next Call Routing Mailbox.
1. 4224-07: Next Call Routing Mailbox [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options
(4224): Next Call Routing Mailbox]
This option assigns a Next Call Routing Mailbox to the Directory Dialing Mailbox. If assigned, Directory Dialing Mailbox callers can dial 0 for other options or # to go to another routing
mailbox.
• Once assigned, dialing # routes to the Next Call Routing Mailbox and plays its message. Dialing 0 follows the 0 action of the Next Call Routing Mailbox.
DescriptionOptions
[Default] Undefined.0 Routing Mailboxes 801-832.801-832
2. The Next Call Routing Mailbox is handy to give the caller an option to dialing-by-name.
3. Consider additional Automated Attendant options.
1. Outside calls can be directly answered by a Directory Dialing Mailbox.
Make sure the active Answer Table uses the Call Routing Mailbox programmed as a Directory Dialing Mailbox.
• See Answer Tables for more.
2. Outside callers can access Directory Dialing from a Dial Action Table action.
Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory Dialing Mailbox.
• See Dial Action Table for more.
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Directory Dialing

Recording a Directory Dialing Message To record a Directory Dialing Message at a keyset:
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto System Administrator's mailbox.
Recording a Directory Dialing Message (Keyset)
SA (72)
Access the System Administrator Menu.
I (4) [Instr]
Select the Instruction Menu message.
Enter the number of the Call Routing Mailbox assigned as the Directory Dialing Mailbox.
Listen to current Instruction Menu message.L (5)
[Lstn]
Go back to the System Administrator Menu.#
Record a new Instruction Menu message.R (7)
[Rec]
Record message.
Pause or restart recording.*
[Resume] [Pause]
Erase recording.E (3)
[Cncl]
Exit recording mode.# [Done]
Erase the Instruction Menu message.E (3)
[Erase]
Go back to the System Administrator Menu.# [Back]
Go back to the Main Menu.# [Back]
Plays Help message.0
To record a Directory Dialing message at a Super Display:
Recording a Directory Dialing Message (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto System Administrator's mailbox. SA (72)
[System Admin]
Access the System Administrator Menu.
I (4) [Instruction]
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Select the Instruction Menu message.
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Recording a Directory Dialing Message (Super Display)
Enter the number of the Call Routing Mailbox assigned as the Directory Dialing Mailbox.
Listen to current Instruction Menu message.L (5)
[Listen]
Exit to the System Administrator Menu.#
Record a new Instruction Menu message.R (7)
[Record]
Record message.
Pause or restart recording.*
[Resume] [Pause]
Erase recording.E (3)
[Cancel]
Exit recording mode.# [Done]
Erase the Instruction Menu message.E (3)
[Erase]
Go back to the System Administrator Menu.# [Back]
Go back to the Main Menu.# [Back]
Plays Help message.0
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Directory Dialing Mailbox

The mailbox type required for Directory Dialing.

Description

A Directory Dialing Mailbox is the Routing Mailbox type required to implement Directory Dialing. See Directory Dialing on page 71 for more on how to set up a Directory Dialing Mailbox.

Conditions and Defaults

Conditions
• None.
Default Setting
• No Directory Dialing Mailboxes assigned.

Other Related Features

Features
• None.
IntraMail Features
• Directory Dialing on page 71
• Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name.
• System Administrator on page 236
• Only the System Administrator can record the Directory Dialing Message.

Directory Dialing Basic Programming

Setting Up Directory Dialing
1. Set up the Directory Dialing Basics.
1. 4221-01: Routing Mailbox Type [Voice Mail: Routing Mailboxes: Routing Mailbox: Setup (4221): Mailbox
Type]
Use this option to assign an available Routing Mailbox as a Directory Dialing Mailbox (3).
• By default, there are no Directory Dialing Mailboxes assigned.
DescriptionOptions None.0
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DescriptionOptions
Call Routing Mailbox (Default for Routing Mailboxes 801-808).1 Announcement Mailbox (Default for Routing Mailboxes 809-832).2 Directory Dialing Mailbox.3 Distribution Mailbox.4
2. 4224-01: Directory List Number to Use [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options
(4224): Directory List]
For the Directory Dialing Mailbox assigned in the previous step, use this option to enter the number of the Directory List to which the Directory Dialing Mailbox can route calls.
DescriptionOptions
No list.0 Directory Lists 1-8. [Default] = Directory List 1.1-8
3. 2144-05: Directory List Number Stations: Config: IntraMail: Auto Attendant (2144): Directory List]
In this option. select the Directory List to which the extension belongs.
• If the Directory Dialing Mailbox can access the list to which the extension belongs, the call can go through.
DescriptionOptions
[Default] No list.0 Directory Lists 1-8.1-8 All lists.*
4. Record the Directory Dialing message.
The Directory Dialing Message is the Instruction Menu for the Routing Mailbox programmed as a Directory Dialing Mailbox.
• By default (without a custom message recorded), the Directory Dialing Message is, “Please enter one or more letters of the person’s name, then press the pound key.”
5. 4202-01: Wait Between Non-Pager Callout Attempts [Voice Mail: IntraMail: Config: Notification (4202):
Notification Interval]
Use this option to limit the outgoing message length.
• The Directory Dialing Message is an outgoing message.
DescriptionOptions
Seconds. [Default] = 120 seconds.1-4095 Enabled.Yes (1)
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Distribution List

Send a message to a single Distribution Mailbox and have IntraMail automatically distribute it to multiple co-workers.

Description

A Distribution List is a list of extensions that will receive a message you record and send to a single Distribution Mailbox. Any message left in the Distribution Mailbox will be automatically sent to all the mailboxes in the list. Distribution List saves time when you need to send the same message to many co-workers. Rather than recording the message and manually specifying a list of recipients, use a Distribution List instead.
A Distribution List can consist only of Subscriber Mailboxes. The list is managed in a Distrib ution Mailbox, which is a type of Routing Mailbox that contains the actual list of member extensions. The system allows as man y Distribution Lists as there are available Routing Mailboxes (up to 32). Each list can have up to 20 members. You assign the Distribution Mailbox in system programming, but you can create the Distribution List and edit the list members from either system programming or a System Administrator’s Mailbox. The System Administrator can also record a name for the Distribution List.

Conditions and Defaults

Conditions
• None.
Default Setting
• Distribution Lists are not set up and there are no Distribution Mailboxes.

Other Related Features

Features
• None.
IntraMail Features
• Distribution Mailbox on page 82
• A Distribution Mailbox is the type of Routing Mailbox that handles Distribution List messages.
• System Administrator on page 236
• You can edit the members of a Distribution List from a System Administrator Mailbox. You can also record
a name for the list.
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Programming Distribution List

Setting Up a Distribution List Assign a Distribution Mailbox and set up a list.
1. 4221-01: Routing Mailbox Type [Voice Mail: Routing Mailboxes: Routing Mailbox: Setup (4221): Mailbox
Type]
Use this option to assign an available Routing Mailbox as a Distribution Mailbox (4).
• By default, there are no Distribution Mailboxes defined.
DescriptionOptions
None.0 Call Routing Mailbox (Default for Routing Mailboxes 801-808).1 Announcement Mailbox (Default for Routing Mailboxes 809-832).2 Directory Dialing Mailbox.3 Distribution Mailbox.4
2. 4225-01: Distribution List [Voice Mail: Routing Mailboxes: Routing Mailbox: Distribution List (4225): Extension]
If a Routing Mailbox is assigned as a Distribution Mailbox, use this option to enter member extensions into the Distribution List. The list can have 20 (01-20) member extensions.
You can also create a Distribution List from the System Administrator's Mailbox.
DescriptionOptions
Extension number (up to 20 per list).Digits [Default] Undefined (entered by pressing CLEAR).UND
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Distribution Mailbox

A Distribution Mailbox is the type of Routing Mailbox used to set up Distribution Lists.

Description

A Distribution Mailbox is a unique type of Routing Mailbox used to set up and manage a Distribution List. The Distribution Mailbox contains Distribution List member extensions. These extensions each receive a message sent to the Distribution Mailbox. The system allows as man y Distrib ution Lists as there are a v ailable Routing Mailbox es (up to 32). Each list can have up to 20 members. You assign the Distribution Mailbox in system programming.

Conditions and Defaults

Conditions
• None.
Default Setting
• No Distribution Mailboxes enabled.

Other Related Features

Features
• None.
IntraMail Features
• Distribution List on page 80
• A Distribution Mailbox is the type of Routing Mailbox that handles Distribution List messages.
• System Administrator on page 236
• Only the System Administrator can delete messages in a co-worker’s mailbox.
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Email Integration

Receive an email notification when a new message is left in your mailbox.
• Email Integration requires one of the following:
• IntraMail Pro 4 Port x 16 Hour (P/N 1091051).
• IntraMail Pro 8 Port x 32 Hour (P/N 1091053).
• Caller ID Name display from an outside caller is available in software versions 3.01 or higher.

Description

Email Integration automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a wav file attachment. To hear the message, the email recipient double-clicks the wav attachment to have the message play in their wav player (such as Windows Media Player).
Email Integration uses SMTP (Simple Mail T ransfer Protocol) to deliver messages to the recipient’s email account. If the message recipient has a mobile telephone service provider with an SMS (Short Message Service) portal, they can optionally choose to have text messages deli vered right to their cell phone. In either case, Email Integration does not provide synchronization - the email account and the voice mailbox operate independently . F or example, deleting the voice mail message does not automatically delete the email and visa-versa.
DSX | IntraMail Features | 83
If Email Integration tries to deliver an email and it doesn’t go through because of a connection problem (i.e., no connection or a dropped connection), it will retry every 15 minutes for 24 hours. If the email still can’t go through, Email Integration cancels the delivery. Email deliveries that fail because authentication fails or the encryption mode is incorrect are immediately cancelled.
POP3 Login
Email Notification supports POP3 Login. The logic of this method is that it allows a user to send e-mail from any location, as long as they can demonstrably also fetch their mail from the same place. Check with your email provider to see if this type of login is required

Conditions and Defaults

Conditions
• None.
Default Setting
• Email Integration disabled.

Other Related Features

Features
• None.
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IntraMail Features
• DHCP Support
• The site DHCP server can automatically provide the DSX with an IP address and other important net- work
settings.

Collecting Email Integration Data

DSX System’s Email Account Information
In order for the installation site’s DSX system to send email notifications, it must ha v e a valid SMTP email account assigned. To save time during programming, use the following table to help collect the system’s email account information. The email account provider can supply this information.
Email Account Information
System's Email Account DataDescriptionItem
SMTP Email
Account
SMTP Server Name
SMTP Port Number
SMTP Encryption
SMTP
Authentication
SMTP User Name
SMTP Password
The email account that will handle notifications sent from the DSX system (e.g., yourname@emailserver.com)
The SMTP server (email provider) that will handle email for the SMTP email account. The SMTP server name is typically similar to smtp.emailserver .com.
The port the SMTP server uses for SMTP delivery.
Determines whether or not the SMTP server accepts plain text (unencrypted) or encrypted email (Yes or No).
Enter Yes if the SMTP server requires the SMTP Email Account’s user name and password each time the system logs on. Otherwise, enter No.
In the SMTP Email Account, this is normally the your- name portion of yourname@emailserver.com.
This is the password for the account specified in SMTP Email Account abo ve.
Email Reply To
If a notification recipient replies to a notification email, this is the address to which the reply is sent.

The Message Sender (From) Field

An Explanation of the Message Sender (From) Field
Like any other email client, Email Integration uses the From field to identify the person that left the message being delivered. In the email message, the data in the From field is formatted as Name [Reply To], where:
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• Name identifies the person that left the message.
• Reply To1 is the email address used when the email recipient replies to the message.
• This information is not provided in the recipient’s inbox - just the actual email message.
For messages left by Intercom callers:
• Name is:
• The extension name (if programmed) or,
• The extension number (if there is no name programmed).
• Reply To1 is:
• The email address of the person that left the message (if programmed) or,
• The Reply To data from 1105-09: Email Reply To [System: Config: Communication: SMTP (1105): Reply
To],
• The Email data from 1105-08: SMTP Email Account [System: Config: Communication: SMTP (1105): Email].
For messages left by outside callers:
• Name is always the text “Outside Caller.”
• Reply To1 is:
• The Reply To data from 1105-09: Email Reply To [System: Config: Communication: SMTP (1105): Reply
To],
• The Email data from 1105-08: SMTP Email Account [System: Config: Communication: SMTP (1105): Email].
1
The recipient’s inbox only shows the Name portion of the From field. The Reply To portion is not included.

Email from Intercom Caller with Programmed Name

Message Left from Extension with Programmed Name
When a voice message is left from an extension with a programmed name, Outlook 2007 shows the following: Inbox
• From - The programmed name for the extension that left the message.
• Subject - The text “Voice Message from” followed by the extension name, followed by the message duration.
• Received - The date and time the message was received.
• Size - The message size, which includes the size of the wav file attachment.
Message Body
• From - The name programmed for the extension that left the message, followed by the programmed Reply To information.
• Sent - The date and time the message was sent from the installation site’s SMTP email server.
• Subject - The same subject information shown in the inbox.
• Message - The wav file attachment name and the attachment size. In the example below,
• UBSD Sales Support is the name of the extension that left the message.
• 07-16-07 is the date the message was left.
• 16h16 is the time the attachment was created (e.g., 4:16 PM).
• Body text - Includes the date and time the voice message was received and the message length.
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Email from Intercom Caller without Programmed Name

Message Left from Extension without Programmed Name
When a voice message is left from an extension without a programmed name, Email Integration substitutes the extension number for the name. In this example, Outlook 2007 shows the following:
Inbox
• From - The number of the extension that left the message.
• Subject - The text “Voice Message from” followed by the extension number, followed by the message duration.
• Received - The date and time the message was received.
• Size - The message size, which includes the size of the wav file attachment.
Message Body
• From - The number of the extension that left the message, followed by the programmed Reply To information.
• Sent - The date and time the message was sent from the installation site’s SMTP email server.
• Subject - The same subject information shown in the inbox.
• Message - The wav file attachment name and the attachment size. In the example below,
• Extension 302 is the number of the extension that left the message.
• 07-17-07 is the date the message was left.
• 10h17 is the time the attachment was created (e.g., 10:17 AM).
• Body text - Includes the date and time the voice message was received and the message length.
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Email from Outside Caller with Caller ID

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Message Left by Outside Caller with Caller ID
[3.01] When a voice message is left by an outside caller and Caller ID was provided, Outlook 2007 sho ws the Caller ID number and name.
Inbox
• From - Shows the Caller ID name.
• Subject - The text “Voice Message from” followed by the caller’s name (provided by Caller ID), followed by
the message duration.
• Received - The date and time the message was received.
• Size - The message size, which includes the size of the wav file attachment.
Message Body
• From - Shows the senders Caller ID name, followed by the programmed Reply To information.
• Sent - The date and time the message was sent.
• Subject - The same subject information shown in the inbox.
• Message - The wav file attachment name and the attachment size. In the example below,
• NEC Sales is the caller’s name (provided by Caller ID).
• 07-17-07 is the date the message was left.
• 10h42 is the time the attachment was created (e.g., 10:42 AM).
• Body text - Includes the date and time the voice message was received and the message length.
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Email from Outside Caller without Caller ID

Message Left by Outside Caller without Caller ID
When a voice message is left by an outside caller and Caller ID was not provided, Email Integration substitutes “Outside Caller” for the number. Outlook 2007 shows the following:
Inbox
• From - Shows that the message is from an outside caller.
• Subject - The text “Voice Message from” followed by “Outside Caller”, followed by the message duration.
• Received - The date and time the message was received.
• Size - The message size, which includes the size of the wav file attachment.
Message Body
• From - Shows that the message is from an outside caller, followed by the programmed Reply To information.
• Sent - The date and time the message was sent from the installation site’s SMTP email server.
• Subject - The same subject information shown in the inbox.
• Message - The wav file attachment name and the attachment size. In the example below,
• Outside Caller (since there is no Caller ID number).
• 07-17-07 is the date the message was left.
• 10h55 is the time the attachment was created (e.g., 10:55 AM).
• Body text - Includes the date and time the voice message was received and the message length.
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SMS Text Message Delivery to a Cell Phone

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Email Integration and SMS Text Message Delivery
The table below shows the basic format of a DSX email notification delivered to a cell phone as an SMS Text Message. The information is much the same as that delivered to an email account. There may be more than one te xt message for each notification, depending on the number of characters the provider allows in each text message (typically 120-160 characters). SMS will not send the wav file attachment, even if enabled in DSX system programming.
Important
An extension set up for notification via SMS Text Messaging should have the Message as Attachment option disabled in system programming. Attempting to deli ver a wa v file attachment to an SMS messaging service may have undesirable results.
SMS Text Message Notification
The following table a typical SMS Text Message when the DSX is set up to provide email notification only (no wav file of the actual message). In this case, the provider divided the message into two parts: one for the message header
and one for the message body. This is only an example - your provider may handle similar content differently.
Typical SMS Text Notification (No Wav File)
Description
Text
Text Message for Message Header
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Text Message Inbox:
Text Message Body:
1
Text Message for Message Body
INTRAMAIL [2 OF 2]
MESSAGE FROM: DSX INTRAMAIL [2 OF 2] SENT: 3:51PM 9/17
Text Message Inbox:
SBJ:VOICE MESSAGE
MESSAGE FROM: XXXX SUBJ: VOICE MESSAGE FROM XXXX­(0M6S) VOICE MESSAGE ARRIVED ON MONDAY, SEPT 17@3:51 PM DURATION: 0M 6S
------------
Text Message Body:
1
NEC [1 OF 2] SENT: 3:51PM 09/17
1
Your cell phone display will automatically break the text lines to best fit the screen.

Programming System SMTP Options

Setting Up the System-Side SMTP Options
1. Enable SMTP email delivery system-wide.
1. 1105-01: Enable SMTP [System: Config: Communication: SMTP (1105): Enable]
Use this option to enable SMTP email delivery for the system.
DescriptionOptions
Disabled.No (0) [Default] Enabled.Yes (1)
2. 1105-08: SMTP Email Account [System: Config: Communication: SMTP (1105): Email]
Use this option to specify the email account that the SMTP server will use to process email sent from the DSX system. Email Integration delivers all outbound email to this account, which in turn delivers it to the email recipient. This is the account’s entire email address (e.g., yourname@emailserver.com).
DescriptionOptions
48 characters maximum. See Name Programming Chart for more.Alphanumeric [Default] = no entry.
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3. 1105-09: Email Reply To [System: Config: Communication: SMTP (1105): Reply To]
Enter the email reply name. This is a required entry.
• T ypically, this is the email account that handles inquiries and administration for the installation site.
• For the email recipient, this is the email address shown in the From field. If the message recipient
replies to the email, it is sent to this email address.
DescriptionOptions
48 characters maximum. See Name Programming Chart for more.Alphanumeric [Default] = no entry.
2. Specify the SMTP server name and port.
1. 1105-02: SMTP Server Name [System: Config: Communication: SMTP (1105): Server Name]
Enter the name of the SMTP server that will handle email delivery for the installation site. The SMTP server name is typically similar to smtp.emailserver.com.
DescriptionOptions
48 characters maximum. See Name Programming Chart for more.Alphanumeric [Default] = no entry.
2. 1105-03: SMTP Port Number [System: Config: Communication: SMTP (1105): SMTP Port]
Enter the port (logical connection) the installation site’s email server uses for SMTP.
• For help, see Some Common SMTP Settings on page 95 .
DescriptionOptions 4 digits max using 0-9. [Default] = 25.Digits
3. Set the encryption and authentication options.
1. 1105-04: SMTP Encryption [System: Config: Communication: SMTP (1105): Encryption]
Use this option to enable or disable SMTP encryption.
• For help, see Some Common SMTP Settings on page 95.
• The system negotiates “behind the scenes” to determine if encryption should be TLS or SSL, and
then adjusts accordingly.
DescriptionOptions
[Default] Disabled.No (0) Enabled.Yes (1)
2. 1105-04: SMTP Authentication [System: Config: Communication: SMTP (1105): Authentication]
Use this option to enable or disable SMTP Authentication (also called SMTP AUTH).
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• For help, see Some Common SMTP Settings on page 95.
• If you enable authentication, you must also enter a user name and password in the following options.
DescriptionOptions
Disabled.No (0) [Default] Enabled.Yes (1)
2
POP3 Authentication enabled. (If you choose this option, set 1106-01 through 1106-05 also.)
3. 1105-06: SMTP User Name [System: Config: Communication: SMTP(1105): User Name]
If Authentication is enabled, you must enter the email account's user name in this option. If the email address is yourname@emailserver.com, the user name entry would be yourname.
• Email Integration processes all outbound email through this account.
DescriptionOptions
48 characters maximum. See Name Programming Chart for more.Alphanumeric [Default] = no entry.
4. 1105-07: SMTP Password [System: Config: Communication: SMTP (1105): Password]
If Authentication is enabled, you must enter the email account's password in this option. This is the password required to log into the email account.
DescriptionOptions
48 characters maximum. See Name Programming Chart for more.Alphanumeric [Default] = no entry.

Programming POP3 Authentication

Setting Up the POP3 Authentication Options
1. POP3 Authentication setup.
1. 1105-04: SMTP Authentication [System: Config: Communication: SMTP (1105): Authentication]
To use POP3 Authentication, be sure this option is set to 2.
DescriptionOptions
Disabled.No (0) [Default] Enabled.Yes (1)
POP3 Authentication enabled.2
2. The following options are active only when POP3 Authentication is enabled.
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2. Specify the POP3 server name and port.
1. 1106-01: POP3 Server Name [System: Config: Communication: POP3 (1106): Server Name]
Enter the name of the POP3 server that will handle email delivery for the installation site. The POP3 server name is typically similar to pop.emailserver.com.
DescriptionOptions
48 characters maximum. See Name Programming Chart for more.Alphanumeric [Default] = no entry.
2. 1106-02: POP3 Port [System: Config: Communication: POP3 (1106): Port]
Enter the port (logical connection) the installation site’s email server uses for POP3.
DescriptionOptions 4 digits max using 0-9. [Default] = 110.Digits
3. Set the POP3 encryption and authentication options.
1. 1106-03: POP3 Encryption (SSL) Enabled [System: Config: Communication: POP3 (1106): Encryption]
Use this option to enable or disable POP3 SSL encryption for the site's email server.
DescriptionOptions
[Default] Disabled.No (0) Enabled.Yes (1)
2. 1106-04: POP3 User ID [System: Config: Communication: POP3 (1106): User Name]
Enter the POP3 account's user name. If the subscriber’s email address is yourname@emailserver.com, the user name would normally be yourname.
DescriptionOptions
48 characters maximum. See Name Programming Chart for more.Alphanumeric [Default] = no entry.
3. 1106-05: POP3 Password [System: Config: Communication: POP3 (1106): Password]
Enter the password for the account specified in the previous option. This password is required to log onto the email account.
DescriptionOptions
48 characters maximum. See Name Programming Chart for more.Alphanumeric [Default] = no entry.
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Programming the Subscriber Mailbox Email Options

Setting Up the Subscriber Email Options Set up the Subscriber Mailbox email options.
1. 2146-01: Email Enabled [Stations: Config: IntraMail: Email (2146): Enable Email Notification]
Use this option to enable Email Integration for the Subscriber Mailbox.
• The subscriber can also do this from their Mailbox Options Menu.
2. 2146-02: Email Address [Stations: Config: IntraMail: Email (2146): Address]
When a subscriber with Email Notification enabled receives a voice message, use this option to enter the address to which the email should be sent.
DescriptionOptions
[Default] Disabled.No (0) Enabled.Yes (1)
DescriptionOptions
48 characters maximum. See Name Programming Chart for more.Alphanumeric [Default] = no entry.
3. 2146-03: Attach Message [Stations: Config: IntraMail: Email (2146): Message as Attachment]
If a subscriber has Email Integration set up, use this option to include the voice message as a wav file attachment in the email.
• When you disable this option, the recipient receives the email notification without voice message.
DescriptionOptions
Disabled.No (0) [Default] Enabled.Yes (1)

Programming the Department Group Subscriber Mailbox Email Options

Setting Up the Department Group Subscriber Email Options Set up the Department Group Subscriber Mailbox email options.
1. 2316-01: Email Enabled [Stations: Department Groups: IntraMail Pro: Email (2316): Enable Email Notification]
Use this option to enable Email Integration for the Department Group Subscriber Mailbox.
• The subscriber can also do this from their Mailbox Options Menu.
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DescriptionOptions
[Default] Disabled.No (0) Enabled.Yes (1)
2. 2316-02: Email Address [Stations: Department Groups: IntraMail Pro: Email (2316): Address]
When a Department Group Subscriber Mailbox with Email Notification enabled receives a voice message, use this option to enter the address to which the email should be sent.
DescriptionOptions
48 characters maximum. See Name Programming Chart for more.Alphanumeric [Default] = no entry.
3. 2316-03: Attach Message [Stations: Department Groups: IntraMail Pro: Email (2316): Message as Attachment]
If a Department Group Subscriber Mailbox has Email Integration set up, use this option to include the voice message as a wav file attachment in the email.
• When you disable this option, the recipient receives the email notification without voice message.
DescriptionOptions
Disabled.No (0) [Default] Enabled.Yes (1)

Some Common SMTP Settings

List of Common SMTP Settings
Common Email Integration SMTP Server Settings
Provider
Server Name
and Account
(1105-02, 08)
Online
SMTP Port
(1105-03)
Encryption
(1105-04)
(1105-05, 06,
07) YesYes25smtp.mail.yahoo.comYahoo
CommentsAuthentication
Requires POP
Yahoo! Mail
Plus
-YesYes465smtp.gmail.comGMail
-YesYes587mail.optonline.netOptimum
-YesYes587smtp.aol.comAOL
Updated 12/17/08
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Common SMS Portals

List of Some Common SMS Portals
Some Common Mobile Telephone Service Provider SMS Portals
Provider
Email Address for SMS Text Message
Some Popular Provider-Specific SMS Portals
number@message.alltel.comAlltel number@txt.att.netAT&T Wireless number@myboostmobile.comBoost Mobile number@messaging.nextel.comNextel number@messaging.sprintpcs.comSprint PCS number@sprintpcs.comSprint PCS Short Mail number@tmomail.netT-Mobile number@vtext.comVerizon number@vmobl.comVirgin Mobile
A Universal SMS Portal
number@teleflip.comTeleflip A More Complete SMS Portal Listing For a more complete SMS portal list, see: http://www .livejournal.com/tools/te xtmessage.bml?mode=details Updated 12/17/2008
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Erasing All Messages

Lets the System Administrator delete mailbox messages system-wide.

Description

The System Administrator can delete all messages in a Subscriber Mailbox. Erasing All Messages is an administrator’ s maintenance tool. The administrator may need to use this tool if an employee has left the company or has an excessi ve number of messages stored in their mailbox. By deleting the unwanted messages, the administrator can prevent the IntraMail recording capacity from being reached (which would disable many of the IntraMail messaging features).

Conditions and Defaults

Conditions
• None.
Default Setting
DSX | IntraMail Features | 97
• Enabled.

Other Related Features

Features
• None
IntraMail Features
• Message Delete on page 175
• A Subscriber Mailbox user can delete any messages left in their mailbox.
• System Administrator on page 236
• Only the System Administrator can delete messages in a co-worker’s mailbox.

Erasing All Messages

How to Erase All Messages in a Subscriber's Mailbox To Erase All Messages at a keyset:
Erasing All Messages in a Subscriber's Mailbox (Keyset)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto System Administrator's Mailbox. SA (72)
Access System Administrator options.
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Erasing All Messages in a Subscriber's Mailbox (Keyset)
S (7) [Subs]
Select Subscriber Mailbox Maintenance options.
Enter the number of the Subscriber Mailbox you want to maintain.
Erase all Subscriber Mailbox messages.EA (32)
[Msgs]
Go back to System Administrator options.# [Back]
Plays Help message.0
To Erase All Messages at a Super Display:
Erasing All Messages in a Subscriber Mailbox (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
V-MAIL: Log onto System Administrator's Mailbox. SA(72)
[System Admin]
Access System Administrator options.
S(7) [Subscriber]
Select Subscriber Mailbox Maintenance options.
Enter the number of the Subscriber Mailbox you want to maintain.
Erase all Subscriber Mailbox messages.EA(32)
[Erase All Messages]
Go back to System Administrator options.# [Back]
Plays Help message.0
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Exiting a Mailbox

Exit your mailbox by dialing a code, pushing a soft key, or by hanging up.

Description

A Subscriber Mailbox user can exit their mailbox by dialing a code, pushing a soft key, or by hanging up. After exiting, the subscriber can use their extension for normal call processing.

Conditions and Defaults

Conditions
• None.
Default Setting
• Enabled.
DSX | IntraMail Features | 99

Other Related Features

N/A

Exiting a Mailbox

Exiting Your Mailbox To Exit a Mailbox from your keyset:
Exiting a Mailbox (Keyset)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
To exit your Mailbox:
V-MAIL: Log onto your Subscriber Mailbox.
Exit your mailbox.XX (99) [Exit + Exit]
To exit and immediately return to your mailbox:
V-Mail: Log onto your Subscriber Mailbox.
Exit and return to your mailbox.X# (9#) [Exit + Return]
Plays Help message.0
To Exit a Mailbox from your Super Display:
Exiting a Mailbox (Super Display)
Next: Go to next selection. Prev: Go to pre vious selection. Select: Select current Option. Back: Back out
of current option. Exit: Exit Menu setup.
XML to PDF by RenderX XEP XSL-FO Formatter, visit us at http://www.renderx.com/
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100 | DSX | IntraMail Features
To exit your Mailbox:
V-MAIL: Log onto your Subscriber Mailbox.
To exit and immediately return to your mailbox:
V-Mail: Log onto your Subscriber Mailbox.
Plays Help message.0
Exiting a Mailbox (Super Display)
Exit your mailbox.XX (99) [Exit + Exit]
Exit and return to your mailbox.X# (9#) [Exit + Return]
XML to PDF by RenderX XEP XSL-FO Formatter, visit us at http://www.renderx.com/
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