NEC DSX 1093099 User Manual
Empowered by Innovation
FeaturesIntroduction Telephone
Features
DSX Telephone Feature
Handbook
P/N 1093099
Rev 2, June 2006
Printed in U.S.A
01.00.00
.
This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions
for improving this manual would be appreciated. Forward your remarks to:
NEC Unified Solutions, Inc.
4 Forest Parkway
Shelton, CT 06484
www.necunifiedsolutions.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions,
Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves
the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No
representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be
liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential
damages in connection with the use of this manual. This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent
of NEC Unified Solutions, Inc.
©2006 by NEC Unified Solutions, Inc. All Rights Reserved.
Printed in U.S.A.
Table of Contents
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Using the DSX Feature Handbook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Telephone Illustrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Optional (Unforced) Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Account Codes and Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Account Codes with Last Number Redial and Save . . . . . . . . . . . . . . . . . . . . . 10
Account Codes and Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Operator Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
User Programmable Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Forwarding Chaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Forwarding Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Forwarding Toggle in a Personal Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . 22
Call Forwarding Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
User Programmable Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call Forwarding Off Premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Call Waiting / Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Single and Multiple Message Format Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Caller ID Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
User Programmable Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cordless Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Dial Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Direct Inward Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Night Mode Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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Direct Line Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Direct Station Selection (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Direct Station Selection (DSS) Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Do Not Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Handsfree and Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Default DSS Console Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
DSS Console Feature Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
The Distinctive Ringing Hierarchy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Understanding Ring Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
When Multiple Calls Ring an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Do Not Disturb BLF for Hotline and Call Coverage Keys. . . . . . . . . . . . . . . . . . . . . . 60
Door Box Relays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Door Box Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Terminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Uniform Call Distribution (UCD) Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Extension Feature Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Handsfree Answerback and Forced Intercom Ringing. . . . . . . . . . . . . . . . . . . . . . . . . 83
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Off-Hook Signaling and Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
System (Regular) Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Automatic Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
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Hold Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Hotline Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Handsfree Answerback and Forced Intercom Ringing. . . . . . . . . . . . . . . . . . . . . . . . . 93
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Key Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Enhanced Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Line Group Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Line Queuing / Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Switched Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Fixed Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Handsfree Reply Soft Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Monitor / Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Names for Extensions and Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Night Service / Night Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Night Service Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Off-Hook Signaling for Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Off-Hook Signaling for Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Off-Hook Signaling for Hotline Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
External Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Page Relay Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Outside Call Ringing Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Intercom Ring Over External Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Door Chime Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Background Music Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Ring Over Page Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
DSX Feature Handbook
Table of Contents ◆ iii
Table of Contents
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
PBX / Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Programmable Idle Menu Soft Keys (Super Display) . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Pulse to Tone Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Removing Lines and Extensions from Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Ringdown Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Split (Alternate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Station Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Tandem Calls / Unsupervised Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
User Programmable Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
iv ◆
Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Personal Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
System Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
PBX/Centrex Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Idle Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Intercom Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Prime Line vs. Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Prime Line vs. Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Unique Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Storing Line Routing in a Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Chaining Bins for Dialing Long Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Ring/Message Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Transfer Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Handsfree Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Hotline Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Table of Contents
DSX Feature Handbook
Table of Contents
Call Forwarding to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Conversation Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Conversation Record Key for a Co-worker’s Mailbox. . . . . . . . . . . . . . . . . . . . . . . . 167
Personal Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Interactive Soft Key Shows New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Volume, Brightness, and Contrast Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Volume Control Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Display Brightness and Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Walking Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
DSX Feature Handbook
Table of Contents ◆ v
Table of Contents
vi ◆
Table of Contents
DSX Feature Handbook
Using the DSX Feature Handbook
Using the DSX Feature Handbook
Introduction
Introduction
How the Feature Handbook is Organized
This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided
into two chapters, as follows:
Introduction
❥
This is the chapter you are reading now. It provides a handy quick reference chart for the system feature
codes, as well as key layout illustrations for each telephone.
Features
❥
The Features chapter contains the description and operation for each DSX telephone system feature. For
feature operation, use the convenient operation charts at the end of each feature.
Additionally, at the end of this manual are the DSX Program List (page 929) and Index (page 947).
The System Document CD
The System Document CD provided with your system contains documentation, software, and other DSX
resources. Insert this CD into your PC and browse through its contents.
Checking your System’s Software Level
How to Check your System’s Software Level
To check your system’s software level:
1.
Press
INTERCOM
Dial
#*#*
2.
3.
Press
DSX Feature Handbook
.
• The system software level shows on the first line of your display.
• You see:
SPEAKER
DSX-nn vxx.xx.xx
to exit.
.
Introduction ◆ 1
Charts
Charts
2 ◆
DSX Dial Codes by Feature
For this feature Dial this code When you are
Barge In (Intrusion)
Call Forwarding
INTERCOM
4
(Page 1 of 2)
+
*30
Barging-In on a co-worker’s call
Canceling Call Forwarding at an
extension
INTERCOM
+
*32
+ Extension or 0
(for the operator)
INTERCOM
+
*33
Enabling Call Forwarding Busy/No
Answer
Setting up Call Forwarding Off
Premise
INTERCOM
+
*34
+ Extension or 0
Enabling Call Forwarding All Calls
(for the operator)
INTERCOM
+
*36
+ Extension or 0
Enabling Call Forwarding No Answer
(for the operator)
Call Waiting / Camp-On
Central Office Calls, Placing
INTERCOM
INTERCOM
+
*37
+ 2 (all calls) or 8
(outside calls)
+ Do not hang up
2
2
+ Hang up
+ #9 + Line number
(e.g., 01)
Setting up Personal Answering
Machine Emulation
Camping-On to a co-worker
Leaving a Callback for a co-worker
Using Line Dial-Up to place an outside call
Dial Number Preview
Directed Call Pickup
Flash
Forced Line Disconnect
Group Call Pickup
Hold
Intercom
Meet-Me Conference
INTERCOM + Line extension number
(e.g., 101)
INTERCOM + 9 or 90-98 Accessing a Line Group to place an
Using Direct Line Access to place an
outside call
outside call
INTERCOM
*
+ ** + Extension Intercepting a call ringing a
Previewing a number before dialing
co-worker’s extension
#3
Flashing a line at a single line
extension
#
Using Forced Line Disconnect to disconnect a busy outside line
INTERCOM
+ *# Answering a call ringing a phone in
your Pickup Group
INTERCOM
INTERCOM
+ *4 + Line number (e.g.,
01)
+ Extension (e.g., 301) Placing an Intercom call to a co-
Picking up an outside call on System
Hold at a co-worker’s extension
worker
INTERCOM
+ #11 or # 12 Setting up or joining a Meet-Me Con-
ference
Introduction
DSX Feature Handbook
DSX Dial Codes by Feature (Page 2 of 2)
Charts
For this feature Dial this code When you are
Monitor / Silent Monitor
Night Service / Night Ring
Paging
Park
Removing Lines and Extensions
From Service
Selectable Display Messaging
Speed Dial
6
+ UNA code (01-04) Answering a call ringing UNA at
**
INTERCOM
+ *1 + Page zone (1-7 or
0 for All Call)
INTERCOM
+ * + System Park Orbit
(60-69)
INTERCOM + ** + Extension (e.g.,
301)
INTERCOM
+ #40 + Extension (e.g.,
301) or line (e.g., 101) + 4 (to return)
or 6 (to remove)
INTERCOM
+ *38 + Message (00-16)
+ Hold + Add additional digits + Hold
INTERCOM
+ # + System bin (201-
299) or Personal bin (701-720)
Introduction
Setting up Monitor after calling a busy
co-worker
night
Making an internal Paging announcement
Parking or retrieving a call from System Park Orbit
Using Personal Park to Park or
retrieve a call at a co-workers extension
Removing or returning an extension
or line to service
Enabling a Selectable Display Message
Dialing a System or Personal Speed
Dial number
Transfer
Line Queuing / Line Callback
Voice Mail
Voice Over
INTERCOM
INTERCOM + Extension (e.g., 301) +
+ Extension (e.g., 301) Transferring a call to a co-worker’s
V-MAIL
2 Queuing or leaving a Callback for a
INTERCOM
+ V-MAIL Calling your mailbox from your key-
Lift handset + *8 Calling your mailbox from your single
INTERCOM + Extension (e.g., 301) +
V-MAIL
Hookflash + Extension (e.g., 301) +
INTERCOM + *37 + 2 (all calls) or 8
(outside calls)
INTERCOM + *30 Canceling Personal Answering
9
extension
Transferring a call to a co-worker’s
mailbox
busy line
set
line telephone
Transferring a call to a co-worker’s
mailbox from your keyset
8
Transferring a call to a co-worker’s
mailbox from your single line telephone
Setting up Personal Answering
Machine Emulation
Machine Emulation
Initiating a Voice Over to a busy
extension (after hearing busy/ring
tone)
DSX Feature Handbook Introduction ◆ 3
Telephone Illustrations
Telephone Illustrations
Ring/Message Lamp
Speed Dial
Bin keys
Feature keys
1093100 - 2
Thu June 8 11:52 AM
Pat Smith x301
Menu Dir VM:00 CL:00
CLEARCHECK
Line 1 Line 2 Line 3 Line 4 Line 5 Line 6
Line 7 Line 8 Line 9 Line 10 Line 11 Line 12
GHI
PQRS
ABC
JKL
TUV
DEF
MNO
WXYZ
TRANSFER
FLASH
REDIAL
MUTE
INTERCOM
V-MAIL
DND
CONF
Alpanumeric Display
Soft keys
In DSX-40:
Keys 1-8 are line keys.
Keys 9-12 are undefined.
In DSX-80/160:
Keys 1-12 are line keys.
For Attendants:
Key 12 is the
Operator Call key.
SPEAKER
VOLUME
Fixed Function keys
22-Button Display Telephone
HOLD
Microphone
4 ◆ Introduction DSX Feature Handbook
Telephone Illustrations
Ring/Message Lamp
Introduction
Speed Dial
Bin keys
Feature keys
1093100 - 1
Thu June 8 11:52 AM
Pat Smith x301
Menu Dir VM:00 CL:00
CLEARCHECK
Line 1 Line 2 Line 3 Line 4 Line 5 Line 6
Line 7 Line 8 Line 9 Line 10 Line 11 Line 12
GHI
PQRS
ABC
JKL
TUV
DEF
MNO
WXYZ
TRANSFER
FLASH
REDIAL
MUTE
INTERCOM
V-MAIL
DND
CONF
Alpanumeric Display
Soft keys
In DSX-40:
Keys 1-8 are line keys.
Keys 9-24 are undefined.
In DSX-80/160:
Keys 1-12 are line keys.
Keys 13-24 are undefined.
For Attendants:
Key 24 is the
Operator Call key.
SPEAKER
VOLUME
Fixed Function keys
34-Button Display Telephone
HOLD
Microphone
DSX Feature Handbook Introduction ◆ 5
Telephone Illustrations
1093100 - 4
Soft keys
Feature keys
Thu June 8 11:52 AM
Pat Smith x301
Menu
Director
y
V-Mail 00
Calls 00
g
Pa e SP Dial 2
SP Dial 1
Ring/Message Lamp
CLEARCHECK
Alpanumeric Display
Soft keys
Line 1 Line 2 Line 3 Line 4 Line 5 Line 6
Line 7 Line 8 Line 9 Line 10 Line 11 Line 12
GHI
PQRS
ABC
JKL
TUV
VOLUME
DEF
MNO
WXYZ
TRANSFER
FLASH
REDIAL
MUTE
SPEAKER
INTERCOM
V-MAIL
DND
CONF
HOLD
Fixed Function keys
In DSX-40:
Keys 1-8 are line keys.
Keys 9-24 are undefined.
In DSX-80/160:
Keys 1-12 are line keys.
Keys 13-24 are undefined.
For Attendants:
Key 24 is the
Operator Call key.
Microphone
34-Button Super Display Telephone
6 ◆ Introduction DSX Feature Handbook
1093100 -3
Telephone Illustrations
Introduction
300 301 302 303 304 305
306 307 308 309 310 311
312 313 314 315 316 317
318 319 320 321 322 323
324 325 326 327 328 329
330 331 332 333 334 335
336 337 338 339 340 341
342 343 344 345 346 347
RELEASE
ALL
CALL
Park 60 Park 61
TRANSFERANSWER
Page 1 Page 2 Page 3
NightPark 62 Park 63 Park 64 Park 65 Park 66
60-Button DSS Console
DSX Feature Handbook Introduction ◆ 7
Telephone Illustrations
8 ◆ Introduction DSX Feature Handbook
Introduction
Introduction
How To Use This Chapter
This chapter provides detailed information on the system’s features. The features in this chapterare in alphabetical order, like a dictionary, and are subdivided into headings as follows:
❥ Description
Read Description to get an overview of the feature.
❥ Operation
Refer to this heading for convenient, compact, yet detailed operation charts for using each feature.
Features
Features
DSX Feature Handbook Features ◆ 9
Account Codes
Account Codes
Description
Use Account codes to categorize and/or restrict outside calls.
Account Codes are user-dialed codes that help categorize and/or restrict outside calls. Account Codes are
from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes:
❥ Optional (Unforced Account Codes)
❥ Forced Account Codes
❥ Verified Account Codes
Optional (Unforced) Account Codes
Optional Account Codes allow a keyset extension user to enter an Account Code while placing an outside
call or any time while on a call. This type of Account Code is optional: the system does not require the user
to enter it. If the keyset user is already talking on an outside call, their conversation continues uninterrupted
while they enter an Account Code.
Single line telephone users can only enter an Account Code while placing their outside call.
Forced Account Codes
Forced Account Codes require an extension user to enter an Account Code every time they place an outside
call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account
Codes for all outside calls, or just for toll calls (as determined by Toll Restriction programming). Note that
Forced Account Codes do not pertain to incoming calls.
Verified Account Codes
With Verified Account Codes, the system compares the Account Code the user dials with a list of codes pro-
grammed into the Verified Account Code Table. If the Account Code is in the table, the call goes through
(provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table,
the system prevents the call. Verified Account Codes, if enabled, apply only to Forced Account Codes.
Using Account Codes and Speed Dial
To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes.
Keep the following in mind when using Speed Dial and Account Codes:
❥ The Account Code can be either the first or last entry in the bin, and must be preceded and followed by
the # character. For example, the Account Code 1234 must be entered as #1234#.
❥ The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account
Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the
Account Code, the user must be sure to press the bin key before dialing the outside number.
❥ If the system has Verified Account Codes enabled, the Account Code entered in the Speed Dial bin must
match an entry in the Verified Account Code Table.
❥ If the Speed Dial bin does not contain an Account Code, the user must enter the Account Code manually.
If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it
outdials the stored Speed Dial number.
❥ An extension user can preselect a line for a Speed Dial call.
Using Account Codes with Last Number Redial and Save
Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an
Account Code to have it included with a call dialed using Last Number Redial and Save. If Forced Account
Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored number saved by Last Number Redial or Save.
An extension user can preselect a line for a Last Number Redial or Save call.
10 ◆ Features DSX Feature Handbook
Account Codes and Emergency Calls
Account Codes are never enforced for emergency (911 and 1+911) calls.
Operation
Account Codes
Optional (Unforced) Account Codes
[Super Display Soft Key] - [Keyset Soft Key]
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
• For keysets, Optional Account Codes apply to both incoming and outgoing calls. For outgoing calls, you can enter the
Account Code before or after dialing the outside number.
• For Single Line sets, Optional Account Codes apply only to outgoing calls. You must enter the Account Code after getting dial tone on the line but before dialing the outside number.
To enter an Optional (Unforced) Account Code:
1.
Place or Answer outside call.
[Acct Code]
2.
[Acct]
When you see Enter Account Code, enter Account Code.
3.
4.
5.
• An Account Code can be up to 10 digits long, using the digits 0-9.
[Acct Code]
[Acct]
For outside calls only:
a.
Dial your outside number.
• Toll Restriction may still prevent you from dialing certain outside numbers.
Press Account Code soft key.
• You can optionally press an Account Code Feature Key or dial # (if enabled).
Press Account Code soft key.
• You can optionally press an Account Code Feature Key or dial # (if enabled).
Forced Account Codes
[Super Display Soft Key] - [Keyset Soft Key]
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
• Forced Account Codes may prevent Speed Dial from dialing 911 emergency services.
• Forced Account Codes do not apply to incoming calls.
Features
To enter a Forced Account Code:
Access a line for an outgoing call.
1.
2.
• You hear three beeps.
When you see Enter Account Code, enter Account Code.
• An Account Code can be up to 10 digits long, using the digits 0-9.
• If your system has Verified Account Codes enabled, you must
enter one from the Verified Account Codes
Table. If you enter an invalid Verified Account Code, your call will be cut off in the next step.
• Skip this step to bypass Account Code entry (for example, when dialing a local call and your system requires
Account Codes only for toll calls).
[Acct Code]
3.
[Acct]
Dial your outside number.
4.
Press Account Code soft key.
• You can optionally press an Account Code Feature Key or dial # (if enabled).
• Toll Restriction may still prevent you from dialing certain outside numbers.
DSX Feature Handbook Features ◆ 11
Alphanumeric Display
Alphanumeric Display
Description
The Alphanumeric Display messages help the display telephone user process calls, identify
callers and customize features.
The 22- and 34-Button Display Telephones have a three-line, 24-character per line alphanumeric display.
The first line displays the date and time (while idle) and feature status messages. The second line is used
extensively by IntraMail. The third line displays the Soft Key definitions.
The 34-Button Super Display Telephone has a nine-line, 24-character per line alphanumeric display. The
first line displays the date and time (while idle) and feature status messages, just like the 22- and 34-Button
Display Telephones. The second line is used extensively by IntraMail. Lines 4-9 are the comprehensive
Super Display Telephone soft key definitions.
❥ To learn more about the display telephones:
- see 22-Button Display Telephone on page 4
- see 34-Button Display Telephone on page 5
- see 34-Button Super Display Telephone on page 6
❥ To learn more about the Soft Keys, see Interactive Soft Keys on page 92.
Operation
Refer to the individual features for feature operation.
12 ◆ Features DSX Feature Handbook
Attendant Call Queuing
Description
Attendant Call Queuing
Attendant Call Queuing helps minimize call congestion in systems that use the attendant as
the overflow destination for unanswered calls.
An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the
attendant to answer — not busy tone. If you have the attendant as the overflow destination for Direct Inward
Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered.
Operator Call Key
The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the
operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when
calls are queued.
The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot
change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.
Operation
Attendant Call Queuing
[Super Display Soft Key] - [Keyset Soft Key]
To answer a call flashing the Operator Call Key:
1.
Press the flashing Operator Call key.
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
Features
DSX Feature Handbook Features ◆ 13
Attendant Position
Attendant Position
Description
The attendant is the system’s call processing focal point.
The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities
(refer to the respective feature for details):
❥ Attendant Call Queuing (page 13)
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.
❥ Barge In (Intrusion) (page 18)
The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).
❥ Direct Line Access (page 43)
Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled
in the attendant’s Class of Service (COS 1).
❥ Forced Line Disconnect (page 78)
In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is
enabled in the attendant’s Class of Service (COS 1).
❥ Line Queuing / Line Callback (page 102)
The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of
Service (COS 1).
❥ Night Service / Night Ring (page 112)
An attendant with a System Night key can put the system in the night mode. This option is enabled in the
attendant’s Class of Service (COS 1).
❥ Removing Lines and Extensions from Service (page 131)
The attendant can remove problem lines from service —then return them to service once the problem is
corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of
Service (COS 1).
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most
attendants should find a DSS Console helpful when processing calls.
Operation
To call the attendant:
Press INTERCOM.
1.
2.
• You hear dial tone.
Dial 0.
• You hear two beeps.
• This calls the attendant assigned to your extension. If your system has multiple attendants, you can reach them
by dialing 01-04.
• In a multiple attendant system, you can dial 0 and wait on the line to automatically call operator 1.
[Super Display Soft Key] - [Keyset Soft Key]
Attendant Position
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
14 ◆ Features DSX Feature Handbook
Auto Redial
Description
Auto Redial
Instead of redialing, have Auto Redial periodically retry a busy outside number.
Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call
recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry
the number, hoping it will go through.
Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party
rings or answers, or when the extension:
❥ Places or answers another outside call.
❥ Receives an Intercom voice announcement or answers an Intercom call by lifting the handset or pressing
SPEAKER.
❥ Presses SPEAKER to cancel Auto Redial.
❥ Presses any other fixed feature key except MIC.
❥ Lifts and replaces the handset.
❥ Presses the CANCEL soft key (Super Display only).
Operation
[Super Display Soft Key] - [Keyset Soft Key]
To enable Auto Redial:
1.
Place an outside call and receive busy tone.
2.
[Auto Redial]
[Alnd]
You see:
WAITING (30 SEC)
AUTO REDIAL 1 OF 15
Press to enable Auto Redial.
Auto Redial
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
• The system enables Auto Redial for the last outside call you dialed.
The display shows the interval between callout attempts (e.g., 30 seconds), as
well as how many times redial has occurred (e.g., 1 of 15).
• SPEAKER winks when your telephone has Auto Redial enabled.
Features
3.
The system periodically redials the call, up to 15 times.
Auto Redial cancels when you:
• Place or answer another outside call.
• Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or
pressing
• Press
SPEAKER.
SPEAKER to cancel Auto Redial.
• Lift and replace the handset.
• Press the
CANCEL soft key (Super Display only).
If a Caller ID call rings while Auto Redial is enabled, your display will show the number and optional
name of the incoming caller. However, the ringing does not cancel Auto Redial. In addition, the Auto
Redial display will be restored after the Caller ID call stops ringing.
DSX Feature Handbook Features ◆ 15
Automatic Handsfree
Automatic Handsfree
Description
Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call
or use a feature.
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — without lifting the handset or pressing SPEAKER first. If enabled, the system provides Automatic Handsfree for:
❥ Call Coverage keys
❥ Central Office Calls (line and loop calls)
❥ Group Call Pickup keys
❥ Hotline Keys
❥ Intercom (INTERCOM key)
❥ Last Number Redial (REDIAL key)
❥ Paging keys
❥ Park keys
❥ Personal Speed Dial bin keys
❥ Personal and System Speed Dial Feature Keys
The system always provides Automatic Handsfree for:
❥ Dial Number Preview
❥ Directory Dialing
Operation
If enabled, Automatic Handsfree operation is automatic when you press the key.
16 ◆ Features DSX Feature Handbook
Background Music
Description
Operation
Background Music
Broadcast music through the telephone speaker for a more pleasing work environment.
Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an
extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announcements temporarily override (turn off) Background Music. Background Music requires a customer-provided
external music.
Features
[Super Display Soft Key] - [Keyset Soft Key]
To turn Background Music on and off:
1.
Do not lift the handset or press SPEAKER.
2.
Press HOLD.
Background Music
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
DSX Feature Handbook Features ◆ 17
Barge In (Intrusion)
Barge In (Intrusion)
Description
In an emergency, use Barge In to get through to a co-worker right away.
Barge In permits an extension user to break into another extension user’s established call. This sets up a
three-way conversation between the intruding extension and the two parties on the initial call. The user can
Barge In on an Intercom call or outside call.
Operation
CAUTION
Unauthorized intrusion on calls using this feature may be interpreted as an
invasion of privacy.
Barge In (Intrusion)
[Super Display Soft Key] - [Keyset Soft Key]
To Barge In on a call:
Place one of the following types of call:
1.
• Call busy extension.
• Press line key for busy line.
• Press INTERCOM and dial 101 for busy line (i.e., using Direct Line Access).
• Press INTERCOM and dial #901 for busy line (i.e., using Line Dial-up).
• Press INTERCOM and dial Line Group access code (e.g., 9).
2.
[Barge In]
[MORE + Barg}
Press to Barge In.
• Alternately dial 4.
• You hear two beeps.
3.
Join the conversation in progress.
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
18 ◆ Features DSX Feature Handbook
Call Coverage Keys
Description
Call Coverage Keys
Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.
A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD
Group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, flashes slowly
when the co-worker has an incoming call, and flashes fast when the co-worker is in Do Not Disturb. The Call
Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not
ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incoming call. They can also go off hook and press the Call Coverage key to call the covered extension. An extension can have as many Call Coverage Keys as they have available Feature Keys on their telephone.
Call Coverage Key Busy Lamp Indications
When the key is: The covered extension is:
Off Idle or not installed
On Busy
Slow Flash Ringing
Features
Medium Flash Covered extension is in DND for outside
calls (option 1).
Fast Flash
Covered extension is in DND for Intercom
calls (option 2) or All Calls (option 3).
Call Coverage Keys will intercept the following types of calls:
❥ Key Ring Calls
❥ Ringing Intercom calls
❥ Calls to a UCD Group master number
❥ Calls ringing a Group Ring master number
❥ Transferred calls
Call Coverage Keys will not intercept a call ringing the attendant’s Operator Call Key.
DSX Feature Handbook Features ◆ 19
Call Coverage Keys
Operation
Answering Call Coverage Keys
[Super Display Soft Key] - [Keyset Soft Key]
To answer a call ringing or flashing a Call Coverage key:
1.
Press the flashing Call Coverage key.
Using Call Coverage Keys to Place Calls
[Super Display Soft Key] - [Keyset Soft Key]
To place a call from an idle Call Coverage key to the covered extension:
Press the Call Coverage key.
1.
• You hear two beeps or Intercom ringing.
Speak with the co-worker at the covered extension.
2.
• The Call Coverage key lights green while you are connected.
Using Call Coverage Keys to Transfer Calls
[Super Display Soft Key] - [Keyset Soft Key]
To Transfer your call using a Call Coverage key:
1.
Do not hang up.
2.
Press TRANSFER.
3.
Press your Call Coverage key.
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
4.
Do one of the following.
a.
b.
c.
When you Transfer a call, it will recall to you if it is unanswered at the destination. If you don’t answer the recall, it
5.
Announce the call to make a Screened Transfer.
• Hang up if your co-worker accepts the call.
Hang up to send the call through as an Unscreened Transfer.
Press the flashing line key to return to the call if your co-worker doesn’t want it.
diverts to Key Ring.
User Programmable Feature
Setting Call Coverage Key Ringing
Feature Mnemonic Operation Access Level
Feature Key Ringing
#RA (#72)
#RAC
+ Call Coverage key repeatedly to select ringing
mode +
SPEAKER to exit.
• Call Coverage keys flash as follows:
- Lamp only = On red
- Immediate ring = On green
- Delay ring = Fast flash green.
2-5
20 ◆ Features DSX Feature Handbook
Call Forwarding
Description
Call Forwarding Chaining
Call Forwarding
Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
Call Forwarding permits an extension user to redirect their call to another extension. The types of Call Forwarding are:
❥ Call Forwarding when Not Answered
Calls ringing the extension forward when not answered.
❥ Call Forwarding when Busy or Not Answered
Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.
❥ Call Forwarding Immediate
All calls to the extension forward immediately.
You can set up Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set
for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.
Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to
304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304
goes to 302 instead. If extension 302 is Call Forwarded to voice mail, callers to 301 or 304 go directly to
302’s mailbox.
Features
Call Forwarding Cancel
Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding system-wide. The extension must have access level 4 or 5.
Call Forwarding Key
A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.
❥ While the extension is idle, pressing the key puts the extension in the Call Forwarding programming
mode - the same as pressing INTERCOM and dialing *3.
- If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6
seconds), Call Forwarding is automatically cancelled.
- If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6
seconds), the prior Call Forwarding mode is automatically enabled (if any).
❥ While the extension is busy, pressing the key switches Call Forwarding on and off.
Call Forwarding Key BLF
This flash rate: Means:
Off Call Forwarding is disabled.
Fast flash The extension is in the Call For-
warding programming mode.
Slow flash Call Forwarding is enabled at the
extension.
DSX Feature Handbook Features ◆ 21
Call Forwarding
Call Forwarding Toggle in a Personal Speed Dial Bin
If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Personal Speed Dial bin for similar operation (without the BLF). To do this:
❥ While on hook, dial #77.
❥ Press the key for the Personal Speed Dial bin you want to program + HOLD.
❥ For LINE/GRP/ICM, press INTERCOM + HOLD.
❥ For NUM, dial *3 + HOLD.
❥ For NA, enter a name of your choosing + HOLD.
❥ Press SPEAKER to exit.
While the extension is idle, pressing the bin key puts the extension in the Call Forwarding programming
mode - the same as pressing INTERCOM and dialing *3.
❥ If the extension has Call Forwarding enabled, and the user presses the bin key and waits (for at least 6
seconds), Call Forwarding is automatically cancelled.
❥ If the extension has Call Forwarding disabled, and the user presses the bin key and waits (for at least 6
seconds), the prior Call Forwarding mode is automatically enabled (if any).
Call Forwarding Confirmation Tone
Keyset users will hear a single confirmation beep after enabling or cancelling Call Forwarding. Single line
telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding.
22 ◆ Features DSX Feature Handbook
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