NEC DS1000, DS2000 Service Manual

Important Upgrade Information

• To use the IntraMail enhancements provided by software versions 03.2*.** and higher, you must use the NEC IntraMail Utility version 1.2 to upgrade your IntraMail CompactFlash card. If you don’t upgrade your card, the new features will not be available.

• If upgrading from version 3 software prior to 03.10.08 using telephone programming, you must reprogram the options in 1808-IntraMail Subscriber Mailbox Options , 8005-Intra-

Mail Master Mailbox Options , and 8006-IntraMail Routing Mailboxes after the upgrade.

• To avoid having to reprogram the above options, use the latest version of the DS1000/2000 System Administrator to backup and restore the site database.

• Go to

http://ws1.necii.com/ds2000

IntraMail Utility, System Administrator, and system software.

to download the latest versions of the Update Utility,

Software Manual

03.21.**

For additional resources, visit our Technical Support site on the web at

http://ws1.necii.com/ds2000

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway

Shelton, CT 06484

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc.

Printed in U.S.A.

Table of Contents

Chapter 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Before Reading This Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Using This Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

DS2000 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

DS2000 Load Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

DS2000 Load Factor Calculations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Examples of Typical DS2000 4-Slot Cabinet Configurations. . . . . . . . . . . . . . . . . . . . . . .5

Examples of Typical DS2000 8-Slot Cabinet Maximum Configurations . . . . . . . . . . . . . .5

DS2000 Hardware Default Setup with Automatic Slot Configuration . . . . . . . . . . . . . . .5

DS1000 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

DS1000 Load Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

DS1000 System Load Factor Calculations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

DS1000 Default Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Initial System Startup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Default Feature Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Initial Startup Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2-OPX Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

2500 Sets / Single Line Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Optional (Unforced) Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Forced Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Using Account Codes and Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Account Codes with Last Number Redial and Save . . . . . . . . . . . . . . . . . . . . . . . .25

Account Codes and Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

DSS Console Account Code Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

General Account Codes Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Optional (Unforced) Account Codes Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Forced Account Codes Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Verified Account Codes Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Account Codes Programming Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Operator Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Automatic Ring Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Automatic Slot Configuration (DS2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Adds, Moves, and Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Adding PCBs of Different Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Permanently Deinstalling PCBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

DS1000/2000 Software Manual

Table of Contents ◆ i

Table of Contents

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Call Forwarding Off Premise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Call Waiting / Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Caller ID Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Conference, Meet-Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Conference, Unsupervised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Cordless Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Dial Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Direct Inward Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Renumbering Extensions and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Call Coverage Guard Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Call Forwarding Chaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Call Forwarding Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Call Forwarding Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Call Forwarding Toggle in a Personal Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Call Forwarding Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Call Forwarding Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Call Forwarding Off Premise Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Single and Multiple Message Format Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Caller ID on the SMDR Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Caller ID Integration with Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Second Call Caller ID (Extension Level Call Waiting Caller ID). . . . . . . . . . . . . . . . . . .96

Third Party Caller ID Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Caller ID Display Separator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Caller ID to Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

DSP-Based Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Caller ID Logging Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Caller ID and Answering Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Some Common Caller ID Logging Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

22-Button and 34-Button Display Telephone Operation. . . . . . . . . . . . . . . . . . . . . . . . .110

Super Display Telephone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Answering Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Single Ring Option for Single Line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Expanded Dial Buffering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Store and Forward with Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

ANI/DNIS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

ii ◆ Table of Contents

DS1000/2000 Software Manual

Table of Contents

DID Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

An Overview of DID Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

How Call Forwarding and Extension Hunting Interact with DID Calls . . . . . . . . . . . . .159

DID Call Handling with Call Forwarding and Extension Hunting . . . . . . . . . . . . . . . . .160

DID Station Intercept and Trunk Overflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Direct Inward Dialing Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

ANI/DNIS Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Direct Inward Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Direct Station Selection (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Direct Station Selection (DSS) Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Direct Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Directory Dialing Display Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Display, Alphanumeric . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

The Distinctive Ringing Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Understanding Ring Types and Ring Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

The Basics of How to Change the “Sound” of a Ring Type . . . . . . . . . . . . . . . . . . . . . .202

When Multiple Calls Ring an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Programming Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

Do Not Disturb BLF for Hotline and Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . .221

Do Not Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226

Equal Access Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232

Expanded Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233

Default Numbering in DS1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234

Default Numbering in DS2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235

Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237

Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Terminal Hunting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Uniform Call Distribution (UCD) Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Extension Hunting Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264

Flash for Single Line Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264

Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .267

Forced Trunk Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

Overflow for Group Ring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

Handsfree and Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Handsfree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Handsfree Answerback and Forced Intercom Ringing . . . . . . . . . . . . . . . . . . . . . . . . . .287

Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Headset Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Off-Hook Signaling and Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

DS1000/2000 Software Manual

Table of Contents ◆ iii

Table of Contents

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .339

Key Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .344

Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .348

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .351

Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .356

Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .360

Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .368

Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .373

Modem Cut-Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .376

Monitor / Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .378

Multiple Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .380

Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .381

Names for Extensions and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .384

Night Service / Night Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394

Off-Premise Extensions / On-Premise SLT Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .399

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .408

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .409

System (Regular) Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Exclusive Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Distinctive Flash Rate on Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Enhanced Hold Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Using Hold at a Single Line Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301

Keyset Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308

Super Display Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .317

Soft Key Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327

Call States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .335

Handsfree Answerback and Forced Intercom Ringing . . . . . . . . . . . . . . . . . . . . . . . . . .339

Overflow for Key Ring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .344

Language Selection and SMDR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .348

Enhanced Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .351

Answering Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .356

Switched Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .360

Fixed Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .360

Answering Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .360

Single Line Telephone Message Waiting Enhancements . . . . . . . . . . . . . . . . . . . . . . . .368

Handsfree Reply Soft Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .373

Modem Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .376

Night Service Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

Basic Night Service Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

Off-Hook Signaling for Trunk Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394

Off-Hook Signaling for Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394

Off-Hook Signaling for Hotline Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394

Ringing For Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .399

Ringer Equivalence Number (REN) Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . .399

Internal Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .409

External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .409

iv ◆ Table of Contents

DS1000/2000 Software Manual

Table of Contents

Page Relay Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .410

Trunk Ringing Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .410

Intercom Ring Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .410

Door Chime Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .411

Background Music Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .411

Ring Over Page Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .411

Paging, Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .419

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .420

Distinctive Flash Rate on Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .421

Enhanced Personal Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .421

Enhanced System Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .422

PBX/Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .426

PBX/Centrex Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .426

PC Program (System Administrator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .429

Programming List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .430

Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

Idle Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

Intercom Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

Prime Line vs. Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .437

Privacy Release Guard Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .437

Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .440

Programmable Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .444

Programmable Idle Menu Soft Keys (Super Display) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .450

Pulse to Tone Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .453

Regional Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .455

Removing Trunks and Extensions From Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .457

Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .459

Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .462

Ringdown Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .463

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .465

Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .468

Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .471

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .478

Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .479

Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .480

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .481

System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .481

Personal Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .481

Allocating Speed Dial Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .481

Unique Speed Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .482

Storing Trunk Routing in a Speed Dial Bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .482

Centrex Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .483

Chaining Bins for Dialing Long Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .483

Manually Dialing After Speed Dial on T1 Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . .483

Split (Alternate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .493

Station Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .495

Ring/Message Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .497

Station Message Detail Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498

Call Duration Independent of System Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498

Sample SMDR Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498

DS1000/2000 Software Manual

Table of Contents ◆ v

Table of Contents

System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .505

System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506

System Programming Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508

System Programming List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .511

System Programming Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .514

System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .516

System Timers, Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .519

System Timers, Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .524

T1 Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .530

Tandem Trunking / Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .538

Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .542

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .546

Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .549

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .558

Trunk Group Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .566

Trunk (Line) Queuing / Trunk Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .569

Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .572

Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .576

User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .577

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .580

SMDR Report Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499

SMDR Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499

DS2000 PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508

Data Base Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508

DS1000 Database Transfer Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508

Rules for Detecting Normal CO (Single) Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .527

Rules for Detecting Special (Double) Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .528

Rules for Detecting Loop Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .528

ANI/DNIS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .530

FSK Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .530

E1 Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .531

T1 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .534

ANI/DNIS and Caller ID Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .535

E1 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .536

Using Trunk-To-Trunk Transfer to Set Up a Tandem Call. . . . . . . . . . . . . . . . . . . . . . .541

The Toll Restriction Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .550

Toll Restriction Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .550

Default Toll Restriction Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .551

Some Common Toll Restriction Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .556

Distinctive Flash Rate on Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .558

Enhanced Recall Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .559

Handsfree Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .559

Interaction Between Call Forwarding, Extension Hunting, and Transfer Recall . . . . . .560

Trunk Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .569

Trunk Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .569

Trunk Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .569

Call Forwarding to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .580

Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .580

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .581

Conversation Record Key for a Co-worker’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . .581

Personal Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .581

vi ◆ Table of Contents

DS1000/2000 Software Manual

Table of Contents

Voice Mail Overflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .581

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .582

Interactive Soft Key Shows New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .582

Setting Up NVM-Series Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .582

DS1000 Ring Assignments and Voice Mail Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .582

Improved Handling of Extensions in Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . .582

Programming Your Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .584

Simplified External Voice Mail Programming . . . . . . . . . . . . . . . . . . . . . . . . . 584

Setting Up VANGARD Mail for NVM-1000/2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . .585

Setting Up NVM-2e and NVM-1000/2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .585

Setting Up Older NVM-Series Voice Systems without DS1000/2000 Integration. . . . .586

Call Forwarding Timers and Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .591

Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .600

Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .603

Enhanced Volume and Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .603

Enhanced Volume and Contrast Control Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . .604

Walking Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .606

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . .606

Year 2000 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .610

DS1000/2000 Software Manual

Table of Contents ◆ vii

Table of Contents

Chapter 2 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611

Introduction to Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .611

0100 - Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .617

0200 - Tenant Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .628

0300 - System Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .635

0400 - Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .642

0500 - System Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671

0600 - Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .683

0800 - Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .697

1000 - Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .699

1100 - Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .719

1200 - Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .721

1300 - Caller ID Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .723

Before You Start Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .611

0101 - Class of Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .617

0201 - Tenant Option Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

0202 - Ring Over External Page Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .632

0203 - UNA Ringing Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .634

0301 - System Options (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .635

0302 - System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .639

0401 - System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .642

0402 - Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .647

0403 - Station Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .655

0404 - Analog Station Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .658

0405 - T1/E1 Trunk Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .661

0406 - T1 Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .665

0407 - E1 Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .667

0408 - E1 MFC Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .669

0501 - Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671

0502 - Station Extension Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .676

0503 - Trunk Extension Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .677

0505 - Extension Swap Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .678

0510 - ACD/UCD Master Extension Numbers and Names . . . . . . . . . . . . . . . . . . . . . .679

0511 - Ring Group Master Extension Numbers and Names . . . . . . . . . . . . . . . . . . . . . .681

0601 - Configure Toll Level Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .683

0602 - 1010 + XXX Equal Access Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .686

0603 - 1 + NPA/NXX Dialing 3-Digit Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .688

0604 - 1 + NPA + NXX Dialing 6-Digit Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .690

0605 - NPA/NXX Dialing 3-Digit Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .692

0606 - NPA + NXX Dialing 6-Digit Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .694

0610 - PBX Access Codes Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696

0801 - Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .697

1001 - Trunk Port Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .699

1002 - Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .709

1003 - Trunk Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .712

1004 - Line Group Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .716

1005 - Trunk Caller ID Logging Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .717

1006 - Trunk Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718

1101 - System Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .719

1201 - Verified Account Codes Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .721

1301 - Caller ID Group Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .723

1302 - Caller ID Outbound Line/Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .724

viii ◆ Table of Contents

DS1000/2000 Software Manual

Table of Contents

1302 - 10 Digit Local Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .725

1303 - Home Area (HNPA) Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .726

1304 - Home Area (HNPA) Exception List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .728

1305 - Foreign Area (FNPA) Exception List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .730

1400 - DID Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .732

1401 - Number of DID Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .732

1402 - DID Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .733

1403 - DID MFC Dialing Category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 736

1700 - Key Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .737

1701 - Programmable Function Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . .737

1702 - Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .743

1703 - DSS Key Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .745

1704 - DSS Console Key Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .746

1705 - Soft Key Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .752

1800 - Extension Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .754

1801 - Extension Port Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .754

1802 - Extension Options (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .758

1803 - Extension Line Access Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .763

1804 - Extension Trunk Group Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .765

1805 - Ring Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .767

1806 - Ring Type Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .769

1807 - Extension Options (Part 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .771

1808 - IntraMail Subscriber Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .775

8000 - Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .776

8001 - Voice Mail Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 776

8002 - Voice Mail Port Options (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .777

8003 - Voice Mail Port Options (Part 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .780

8004 - IntraMail System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .781

8005 - IntraMail Master Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .782

8006 - IntraMail Routing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .783

8007 - IntraMail Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .784

8008 - IntraMail Dial Action Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .785

9800 - System Utilities, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .786

9801 - Copy Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .786

9803 - Ring Tone Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .789

9804 - Initialize Caller ID Log Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .791

9900 - System Utilities, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .792

9901 - Reset Station Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .792

9902 - Set Up Stations (DS1000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .793

Setting Up the 2-OPX Module Secondary Channel in DS1000 . . . . . . . . . . . . 794

9902 - Set Up Stations (DS2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .796

Setting Up the 2-OPX Module Secondary Channel in DS2000 . . . . . . . . . . . . 796

9903 - Set Up Trunks (DS1000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .801

9903 - Set Up Trunks (DS2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .803

9904 - T1/E1 Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .807

9905 - Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .811

9906 - Database Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .812

9907 - Database Load . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .814

9908 - PC Card Erase Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .816

9988 - DS1000 Database Transfer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .817

9998 - Regional Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .821

9999 - System Initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 822

DS1000/2000 Software Manual

Table of Contents ◆ ix

Table of Contents

x ◆ Table of Contents

DS1000/2000 Software Manual

Introduction

Chapter 1

Features

Introduction

Before Reading This Section

Using This Section

Description

This section provides detailed information on the system’s features. If you don’t know what the various features are, review the Table of Contents for this section and the manual’s Index. After reviewing, turn back to this section for the speciﬁcs.

The features in this section are in alphabetical order, like a dictionary. This section subdivides each feature deﬁnition into headings as follows:

Read Description to get an overview of the feature. Along with the feature’s description are the

Conditions and Default Setting . Conditions provides the feature’s operational limits (if any).

Default Setting outlines how the feature works with the default (factory installed) Programming List. When initially installed, the system uses the default setting. For speciﬁc default settings on each program, refer to the chart at the end of this manual.

In each feature description there are two icons which provide additional essential information about the feature:

This is the tem, all options may not be available in all software levels. Read this text to ﬁnd out the speciﬁcs.

This is more productive and streamline company-wide communications.

DS1000/2000 Software Manual

Software History icon. Since NEC Uniﬁed Solutions is constantly enhancing your sys-

Feature Beneﬁt icon. Read this text to ﬁnd out how the feature can help co-worker’s become

Chapter 1: Features ◆ 1

Introduction

Programming Guide

Programming List

Other Related Features

To check your system’s software version:

1. Do not lift the handset, do not press

2. Dial 8.

Your system’s software version displays.

The Programming Guide is an easy-to-use chart that guides you step-by-step through programming the feature. If you’re not sure how to set up a feature, start ﬁrst with the Programming Guide.

Programming List explains the system Programming List that lets you customize the feature. Some

features require Programming List; others don’t. If you decide to customize a feature, use Section 2 to enter the change into the system.

Read this part to learn how the feature interacts with other features.

SPK

, and do not press

ICM

Feature Operation

This part provides you with instructions on how to use each feature. These instructions are also provided in the following documents:

●

DS1000/2000 Feature Handbook (P/N 80000MFH**)

●

DS1000/2000 Multibutton Telephone Quick Reference Guide (P/N 80000MBG**)

●

DS1000/2000 Analog Single Line Quick Reference Guide (P/N 80000SLT**)

●

DS1000/2000 Soft Key Glossary (P/N 80000GLO**)

2 ◆ Chapter 1: Features

DS1000/2000 Software Manual

DS2000 System Conﬁguration

1 .

DS2000 Load Factor

The total number of components you can install and connect to your DS2000 system depends on power supply capacity and the System Load Factor. Read the following notes, then turn to

Load Factor Calculations

4 Slot Cabinets

• Do not install more than 2 16DSTU PCBs under any circumstances.

• The ﬁrst 16DSTU PCB you install must be in the ﬁrst slot (CN1).

• Maximum conﬁguration is Cabinet).

• The total of all extensions and trunks cannot exceed

• Always use the System Load Factor Table to check you system conﬁguration.

DS2000 System Conﬁguration

below to calculate the System Load Factor.

Notes for Version 3 Software

112

ports

(although this limit cannot be achieved in a 4 Slot

112

DS2000

8 Slot Cabinets

• Do not install more than 2 16DSTU PCBs for each power supply. (Install your power supplies in the following order: slot CN10

• The ﬁrst 16DSTU PCB you install must be in the ﬁrst slot (CN1).

• The total of all extensions and trunks installed cannot exceed

• Maximum conﬁguration is

• Always use the System Load Factor Table to check your system conﬁguration.

To take full advantage of all the new features and enhancements in software version 03.**.**, always use the latest PCB versions.

112 ports.

, slot CN10 3 , slot CN10 2 .)

112

DS2000 Load Factor Calculations

The combination of trunks, extensions, 2-OPX Modules and DSS Consoles you can connect to your DS2000 system may be limited by the System Load Factor. Use the

tor Calculations

on the chart, for each installed item make entries for each consider: 5 VDC and 40 VDC.

To check your system conﬁguration:

1. Indicate the quantity for each PCB, DSS Console, and 2-OPX Module installed in the

Qty

column.

2. For each item for each Load Type, multiply the

Total

3. Add up the entries in each

4. Review installed in your system.

5. Compare the capacities in less than the entry in

chart on the next page to verify your system’s conﬁguration. When entering data

Load Type . There are two Load Types to

The number of keysets and single line sets does not affect the System Load Factor.

Qty

times the

column.

For example, two 16DSTU PCBs have a load of 6 for 5 VDC and 40 for 40 VDC.

Total

column and enter the values in

Item 2: Power Supply Capacity

Item

to your entries in

Item

and determine the capacity of the power supplies

Item

DS2000 System Load Fac-

Load

and enter the value in the

Item 1: Load Type Totals

must always be equal to or

DS1000/2000 Software Manual

Do not operate your system if the total for either Load Type

exceeds the Power Supply Capacity of your installation.

Chapter 1: Features ◆ 3

DS2000 System Conﬁguration

DS2000 System Load Factor Calculations

Load Type

Description Qty

CPU PCB 1 6 6 0 0

16DSTU PCB 3 20

4ASTU PCB 3 5

8ASTU PCB 5 8

4ATRU PCB 4 0

8ATRU PCB 8 0

T1 PCB 8 0

UltraMail PCB (FMS) 19 0

UltraMail 2000 PCB (VMS) 0 6

Telephones (Keysets and SLTs) 0 0

110-Button DSS Console 0 2

24-Button DSS Console 0 1

2-OPX Module 0 3

Item 1: Load Type Totals

(Cannot exceed Item 2: Power Supply Capacity.)

5 VDC 40 VDC

Load Total Load Total

Item 2: Power Supply Capacity

If you have one power supply installed, the capacity is: If you have two power supplies installed, the capacity is: If you have three power supplies installed, the capacity is:

Notes:

• A 4 slot cabinet can only have 1 power supply.

• An 8 slot cabinet can have up to 3 power supplies. You cannot have more than two 16DSTU PCBs per power sup-

ply, regardless of System Load Factor calculations.

• Exceeding the allowed Load Type Total (Item 1) will cause the system’s power supplies to automatically shut down and/or cause erratic system operation.

• Total DSS Consoles installed cannot exceed 4.

• The total of all station, trunk, and UltraMail ports cannot exceed 112.

5 VDC = 40 5 VDC = 80 5 VDC = 120

40 VDC = 48 40 VDC = 80 40 VDC = 120

4 ◆ Chapter 1: Features DS1000/2000 Software Manual

DS2000 System Conﬁguration

Examples of Typical DS2000 4-Slot Cabinet Conﬁgurations

● 16 x 32 (16 trunks and 32 digital extensions)

Recommended for sites with no external Voice Mail and high trunk usage.

● 24 x 16 (24 trunks and 16 digital extensions)

Recommended for sites with no external Voice Mail and very high trunk usage.

●

8 x 16 x 16 (8 trunks, 16 digital extensions and 16 analog extensions) Recommended for sites with external Voice Mail, normal trunk usage and high analog extension usage.

●

16 x 16 x 8 (16 trunks, 16 digital extensions and 8 analog extensions) Recommended for sites with external Voice Mail, high trunk usage and high analog extension usage.

● 8 x 32 x 8 (8 trunks, 32 digital extensions and eight analog extensions)

Recommended for sites with external Voice Mail, normal to low trunk usage and low analog extension usage.

Examples of Typical DS2000 8-Slot Cabinet Maximum Conﬁgurations

● 32 x 64 (32 trunks and 64 digital extensions)

Recommended for sites with no external Voice Mail and high trunk usage. This conﬁguration requires 2 power supplies.

● 48 x 32 (48 trunks and 32 digital extensions)

Recommended for sites with no external Voice Mail and very high trunk usage. This conﬁguration requires 1 power supply.

● 16 x 32 x 32 (16 trunks, 32 digital extensions and 32 analog extensions)

Recommended for sites with external Voice Mail, normal trunk usage and high analog extension usage. This conﬁguration requires 2 power supplies.

● 32 x 32 x 16 (32 trunks, 32 digital extensions and 16 analog extensions)

Recommended for sites with external Voice Mail, high trunk usage and high analog extension usage. This conﬁguration requires 2 power supplies.

● 16 x 64 x 16 (16 trunks, 64 digital extensions and 16 analog extensions)

Recommended for sites with external Voice Mail, normal to low trunk usage and low analog extension usage. This conﬁguration requires 3 power supplies.

DS2000 Hardware Default Setup with Automatic Slot Conﬁguration

Automatic Slot Conﬁguration automatically sets up your system’s PCBs when you initially power up the system. There is no longer a factory-installed default conﬁguration, and you don’t have to use system programming to activate PCBs after you plug them in. Remember, you should always

plug a 16DSTU PCB into slot CN1.

To take full advantage of all the new features and enhancements in software version 03.**.**, always use the latest PCB versions.

DS1000/2000 Software Manual Chapter 1: Features ◆ 5

DS1000 System Conﬁguration

DS1000 Load Factor

DS1000 System Load Factor Calculations

The combination of extensions, Digital Door Boxes, 2-OPX Modules, and DSS Consoles you can connect to your system may be limited by the System Load Factor. Use the DS1000 System Load Factor Calculations chart below to verify your system’s conﬁguration.

To check your system conﬁguration:

1. Indicate the quantity for each item installed in the

2. For each item, multiply the Qty times the Load Factor and enter the value in Total Load.

3. Add all the values in the Total Load column and enter the value in Item 1.

4. Compare the entry in Item 2 to your entry in Item 1. Item 1 must always be equal to or less

than the entry in

Do not operate your system if the System Load Factor total (Item 1) exceeds the allowable load of 30 (Item 2).

Item 2.

Qty column.

DS1000 System Load Factor Calculations

Description Load Factor Qty Total Load

Digital Telephone and Digital Door Box

Analog Telephone 1

Analog Door Box 0

24-Button DSS Console 1

110-Button DSS Console 2

Total DSS Consoles installed cannot exceed 4

2-OPX Module 3

Item 1: Total load for this conﬁguration

Item 2: Maximum allowable load 30

6 ◆ Chapter 1: Features DS1000/2000 Software Manual

DS1000 Default Setup

Using the factory installed default conﬁguration, your DS1000 system provides:

Trunks 3 3 6

Digital Extensions 8 8 16

Analog Extensions 4 4 8

Analog Door Boxes 1 1 2

Relays 1 1 2

Page Output 1 - 1

Music Input 1 - 1

For more on installing the DS1000 Expansion PCB, refer to the DS1000 Quick Setup Guide (P/N 80200QSET**) that came with your system.

DS1000 System Conﬁguration

Base Expansion Total

DS1000/2000 Software Manual Chapter 1: Features ◆ 7

Initial System Startup

Default Feature Setup

Trunks

● All trunks are loop start DTMF.

Use Program 1001 - Trunk Circuit Type (page 699) to change this assignment.

● In DS2000, trunks 1-12 ring on line keys 1-12 for extensions 300-315. All other extensions

are lamp only for trunks 1-12. Trunks 13-64 do not appear on line keys.

● In DS1000, trunks 1-6 ring on line keys 1-6. (Trunks 4-6 require the Expansion Board.)

● Use User Programmable Features (page 577) code #RAL or Program 1805 - Ring Assign-

ments (page 767) to customize ringing.

Extensions

● The circuit types for keyset extensions are automatically set when the extension is plugged in.

Use Program 1801 - Extension Circuit Type (page 754) to change this assignment.

● Keyset users can place outside calls by:

- Pressing a line key and dialing the outside number.

See Central Ofﬁce Calls, Placing (page 119) for more.

- Pressing

See Trunk Group Routing (page 566) for more.

● Line Dial-Up and Direct Trunk Access are disabled.

See Central Ofﬁce Calls, Placing (page 119) for more.

● At the attendant’s extension (300), key 11 is the Night (System Mode System) key and the last

key on the phone (12 or 24, depending on telephone model) is the Operator Call Key.

Pressing the Night (System Mode System) key puts the system in the night mode. See

Night Service / Night Ring on page 389.

Use the Operator Call Key to answer incoming Intercom calls queued at the atten-

dant’s extension. See Attendant Call Queuing on page 35.

ICM, dialing 9, and dialing the outside number.

8 ◆ Chapter 1: Features DS1000/2000 Software Manual

Initial Startup Programming

Initial Startup Programming (Page 1 of 2)

Step 1: Check the system defaults.

Step 2: Enter the programming mode.

Initial System Startup

• If you have a DS2000, refer to DS2000 Hardware Default Setup with Automatic Slot Conﬁguration

on page 5.

• If you have a DS1000, refer to DS1000 Default Setup on page 7.

• To check the feature defaults, refer to Default Feature Setup on page 8.

• From any display telephone:

ICM + #*#* + Password + HOLD.

Press

• The default system passwords are: Installer (level 3) = 372000 System Administrator 2 (level 2) = 9999 System Administrator 3 (level 1) = 0000

Step 3: Assign the correct circuit type to your installed trunks.

• In Program 1001 - Trunk Circuit Type (page 699), enter the correct circuit type for each installed trunk. Analog trunk types are: 51 = Loop start DTMF 52 = Loop start DP

Step 4: By default, each extension has full access to each trunk. Do you want to change

this assignment?

• For each extension in Program 1803 - Extension

If yes

If no

Line Access Assignments (page 763), assign the access options for each trunk. The options are:

0 = No access 1 = Incoming only 2 = Outgoing only 3 = Full access

• Use Program 9801 - Copy Command (page 786), to simplify your programming.

• In Program 1803 - Extension Line Access Assign- ments (page 763), make no changes from the default assignments.

DS1000/2000 Software Manual Chapter 1: Features ◆ 9

Initial System Startup

Step 5: Do you want to change the way extensions ring for incoming trunk calls?

If yes

If no

Step 6: Does your system have external Voice Mail?

Initial Startup Programming (Page 2 of 2)

• For each extension in Program 1805 - Ring Assignments (page 767), assign ringing for each

trunk. The options are:

1 = Lamp only (day and night) 2 = Ringing day and night 3 = Night Ring only, lamp during the day 4 = Delay ring day and night

• Use Program 9801 - Copy Command (page 786), to simplify your programming.

• The system attendant (extension 300) can put these trunks in the night mode by pressing their preassigned Night (System Mode System) key (key 11).

• For each extension in Program 1805 - Ring Assignments (page 767), make no changes from the default assignments.

• Turn to Voice Mail on page 580 and review the

If yes

If no

Step 7: Do you want to change the default system passwords?

If yes

If no

Step 8: Do you want to return the system to its factory installed (default) programming?

If yes

If no

required Voice Mail programming.

• Go to the next step.

• In Program 9905 - Password (page 811), change the passwords from their default settings.

• In Program 9905 - Password (page 811), do not change the passwords from their default settings.

• In Program 9999 - System Initialization (page 822), reinstate the factory installed programming. This erases all your programming

and returns the system to its initial default settings.

• In Program 9999 - System Initialization (page 822), do not reinstate the factory installed programming.

10 ◆ Chapter 1: Features DS1000/2000 Software Manual

Charts and Illustrations

Table 1: Dial Codes (by Feature)

For this feature Dial this code When you are

Barge In (Intrusion) 4

Call Forwarding

ICM + ✽32 + Extension or 0 (for the

ICM + ✽34 + Extension or 0 (for the

ICM + ✽36 + Extension or 0 (for the

ICM + ✽37 + 2 (all calls) or 8 (out-

Call Waiting / Camp-On

Central Ofﬁce Calls, Placing

ICM + #9

ICM + Trunk extension number (e.g.,

Barging-In on a co-worker’s call

✽30 Canceling Call Forwarding at an

ICM +

extension

Enabling Call Forwarding Busy/No

operator)

ICM + ✽33 Setting up Call Forwarding Off

Answer

Premise

Enabling Call Forwarding All Calls

operator)

Enabling Call Forwarding No Answer

operator)

Setting up Personal Answering

side calls)

+ Do not hang up

2 + Hang up

Leaving a Callback for a co-worker

Machine Emulation

Camping-On to a co-worker

+ Trunk number (e.g., 01) Using Line Dial-Up to place an out-

side call

Using Direct Trunk Access to place an

101)

outside call

ICM + 9 or 90-98 Accessing a Trunk Group to place an

Dial Number Preview

Directed Call Pickup

Flash #3

Forced Trunk Disconnect #

Group Call Pickup

Hold

Intercom

Meet-Me Conference

ICM

+ ✽✽ + Extension Intercepting a call ringing a

ICM

+ ✽4 + Trunk number (e.g., 01) Picking up an outside call on System

+ Extension (e.g., 301) Placing an Intercom call to a

ICM

+ #11 or # 12 Setting up or joining a Meet-Me Con-

ICM

outside call

✽ Previewing a number before dialing

co-worker’s extension

Flashing a trunk at a single line

extension

Using Forced Trunk Disconnect to

disconnect a busy outside line

+ ✽# Answering a call ringing a phone in

your Pickup Group

Hold at a co-worker’s extension

co-worker

ference

DS1000/2000 Software Manual Chapter 1: Features ◆ 11

Charts and Illustrations

Table 1: Dial Codes (by Feature)

For this feature Dial this code When you are

Monitor / Silent Monitor 6

Night Service / Night Ring

Paging

Park

Removing Trunks and Extensions

From Service

Selectable Display Messaging

+ ✽1 + Page zone (1-7 or 0 for

ICM

+ ✽ + System Park Orbit (60-69) Parking or retrieving a call from Sys-

ICM

ICM + ✽✽ + Extension (e.g., 301)

ICM

+ #40 + Extension (e.g., 301) or

trunk (e.g., 101) + 4 (to return) or 6

+ ✽38 + Message (00-16) + Hold

ICM

+ Add additional digits + Hold

Speed Dial

Transfer

+ # + System bin (200-299) or

ICM

ICM + Extension (e.g., 301) + MW

Setting up Monitor after calling a busy

co-worker

✽✽ + UNA code (01-04) Answering a call ringing UNA at

night

Making an internal Paging announce-

All Call)

ment

tem Park Orbit

Using Personal Park to Park or retrieve

a call at a co-workers extension

Removing or returning an extension or

trunk to service

(to remove)

Enabling a Selectable Display Message

Dialing a System or Personal Speed

Personal bin (701-720)

+ Extension (e.g., 301)

Transferring a call to a co-worker’s

Dial number

extension

Transferring a call to a co-worker’s

mailbox

Trunk (Line) Queuing / Trunk Call-

back

Voice Mail

Voice Over 9

Queuing or leaving a Callback for a

busy trunk

+ MW

ICM

Lift handset + ✽8

Calling your mailbox from your keyset

Calling your mailbox from your single

line telephone

ICM + Extension (e.g., 301) + MW

Transferring a call to a co-worker’s

mailbox from your keyset

Hookﬂash + Extension (e.g., 301) + 8 Transferring a call to a co-worker’s

mailbox from your single line

ICM + ✽37 + 2 (all calls) or 8 (outside

calls)

ICM + ✽30 Canceling Personal Answering

Setting up Personal Answering

Machine Emulation

Initiating a Voice Over to a busy exten-

sion (after hearing busy/ring tone)

12 ◆ Chapter 1: Features DS1000/2000 Software Manual

Charts and Illustrations

Table 2: System Number Plan/Capacities (Page 1 of 2)

DS1000 DS2000

System Options

• Classes of Service 1-15 (COS 1 normally reserved for attendants)

• Conference 32 simultaneous users in Conference (total of all Conferences system-wide)

8 simultaneous Conferences maximum

8 parties maximum in any one Conference

• Extension Hunting (ACD/

UCD) Master Numbers

• Extension Hunting Groups 8 (1-8)

• Group Call Pickup Groups 8 (1-8, 0 = unassigned)

• Privacy Release Groups 16 (1-16, 0 = unassigned)

• Speed Dial, Personal 20 bins at each extension (701-720)

See

Speed Dial (page 481)

• Speed Dial. System

See

Speed Dial (page 481)

• Tenant Groups 1

• Timeslots Non-blocking

• Toll Restriction Levels 7 (1-7, 0 = no restriction)

Trunks

• Direct Trunk Access Codes 101-106 101-164

• Line Dial Up Codes #901-#906 #901-#964

• Ring Groups 8 (1-8)

10 (20-29), 100 (200-299), 1000 (2000-2999)

Ring Group master numbers are normally 600-607.

for additional information on Speed Dial capacities.

0 = No assignment

• Trunk Group Access Codes 90-98

• Trunk Groups 9 (0-8)

• Trunk Ports 6 (1-6)

Trunks 4-6 require the Expansion Board.

Extensions

• Attendant (Operator) Access

Number

• Attendants 4

• 2-OPX Modules

DS1000/2000 Software Manual Chapter 1: Features ◆ 13

Each 2-OPX Module uses one digital station port. The System Load Factor may limit the

total number you can install. See

0 (single operator)

01-04 (multiple operators)

DS2000 Load Factor on page 3

tor on page 6

64 (1-64)

and

DS1000 Load Fac-

Charts and Illustrations

Table 2: System Number Plan/Capacities (Page 2 of 2)

DS1000 DS2000

• Digital Door Boxes

• Analog Door Boxes 2

• DSS Consoles 4

• Telephone Extension Numbers 300-333 (which includes digital exten-

• Telephone Station Numbers 34 (1-34) 128 (1-128)

• Total Number of Station

Devices

• UCD Hunting Master Numbers

• Voice Mail Master Numbers 1 (normally 700)

• External Voice Mail Ports Limited by available analog and digital station ports.

Each Digital Door Box uses one digital station port. The System Load Factor may limit the total number you can install. See

2nd Analog Door Box requires Expansion

PCB

The System Load Factor may limit the total number that you can install.

Load Factor on page 3

sions 300-315, analog extensions 31-323,

and Analog Door Boxes 324 and 325)

34 (which includes digital extensions

300-315, analog extensions 316-323, and

Analog Door Boxes 324 and 325)

Master numbers are normally 700-707.

DS2000 Load Factor on page 3

tor on page 6

and

DS1000 Load Factor on page 6

8 (1-8)

128 (may be limited by load factor)

and

DS1000 Load Fac-

N/A

300-427

See

DS2000

Paging and Park

• Page Zones (Internal) 7 zones (1-7) and All Call (0)

• Page Zone (External) All Call and zone 1 broadcast from Audio

jack (AUDIO)

• Page Relays One set in each Analog Door Box jack

(DOOR1 and DOOR2)

• Park Orbits 10 (60-69)

Orbits 68 and 69 have extended (5 min.) timers

Passwords

• System Administrator 1

(Level 1)

• System Administrator 2

(Level 2)

• Installer (Level 3) 372000

0000

9999

14 ◆ Chapter 1: Features DS1000/2000 Software Manual

80000 -70

Charts and Illustrations

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

LINE 9 LINE 10 LINE 11 LINE 12

ABC DEF

MW ICM

1 2 3

GHI JKL MNOMNO

FLASH DND

4 5 6

PQRS TUV

WXYZ

DIAL MIC

7 8 9

OPER

LND SPK

VOL

CONF

HOLD

In DS1000: Keys 7-12 are undefined.

For Attendants: Key 11=Night Key Key 12=Operator Call Key

Figure 1: 22-Button Display Telephone

DS1000/2000 Software Manual Chapter 1: Features ◆ 15

Charts and Illustrations

80000 - 63A

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

LINE 9 LINE 10 LINE 11 LINE 12

In DS1000: Keys 7-12 are undefined.

ABC DEF

1 2 3

GHI JKL MNOMNO

4 5 6

PQRS TUV

WXYZ

7 8 9

OPER

VOL

MW ICM

FLASH DND

DIAL MIC

LND SPKR

CONF

HOLD

For Attendants: Key 11=Night Key Key 12=Operator Call Key

Figure 2: 22-Button Standard Telephone

16 ◆ Chapter 1: Features DS1000/2000 Software Manual

80000 - 72

Charts and Illustrations

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

LINE 9 LINE 10 LINE 11 LINE 12

ABC DEF

MW ICM

1 2 3

GHI JKL MNOMNO

FLASH DND

4 5 6

PQRS TUV

WXYZ

DIAL MIC

7 8 9

OPER

LND SPK

VOL

CONF

HOLD

For Attendants: Key 11=Night Key Key 24=Operator Call Key

Keys 13-24 are undefined for non-attendants in DS2000.

Keys 7-24 are undefined for non-attendants in DS1000.

Figure 3: 34-Button Display Telephone

DS1000/2000 Software Manual Chapter 1: Features ◆ 17

Charts and Illustrations

80000 - 71

CHECK CLEAR

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

GHI JKL MNO

PQRS TUV

LINE 9 LINE 10 LINE 11 LINE 12

ABC DEF

WXYZ

OPER

MW ICM

FLASH DND

DIAL MIC

LND SPKR

VOL

CONF

HOLD

For Attendants: Key 11=Night Key Key 24=Operator Call Key

Keys 13-24 are undefined for non-attendants in DS2000.

Keys 7-24 are undefined for non-attendants in DS1000.

Figure 4: 34-Button Super Display Telephone

18 ◆ Chapter 1: Features DS1000/2000 Software Manual

80000 - 25

Charts and Illustrations

300 312

301 313

302 314

303 315

304 316

305 317

306 318

307 319

308 320

309 321

310 322

311 323

Figure 5: 24-Button DSS Console

DS1000/2000 Software Manual Chapter 1: Features ◆ 19

Charts and Illustrations

80000 - 74

300 301 302 303 304 305 306 307 308 309

310 311 312 313 314 315 316 317 318 319

320 321 322 323 324 325 326 327 328 329

330 331 332 333 334 335 336 337 338 339

340 341 342 343 344 345 346 347 348 349

350 351 352 353 354 355 356 357 358 359

360 361 362 363 364 365 366 367 368 369

370 371 372 373 374 375 376 377 378 379

380 381 382 383 384 385 386 387 388 389

390 391 392 393 394 395

PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT

PAGE 1 PAGE 2 PAGE 3

PAGE

ALL

Figure 6: 110-Button DSS Console (DS2000)

20 ◆ Chapter 1: Features DS1000/2000 Software Manual

80200 - 56

Charts and Illustrations

300 301 302 303 304 305 306 307 308 309

310 311 312 313 314 315 316 317 318 319

Hotlines

Extensions

320 321 322 323 324 325 326 327 328 329

330 331 332 333

PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT

Note: Blank keys are undefined.

401 402

PAGE 1 PAGE 2 PAGE 3

PAGE

ALL

Figure 7: 110-Button DSS Console (DS1000)

DS1000/2000 Software Manual Chapter 1: Features ◆ 21

2-OPX Module

Description

DS1000/2000

Available. See see Off-Premise Extensions / On-Premise SLT Extensions on page 399.

22 ◆ Chapter 1: Features DS1000/2000 Software Manual

2500 Sets / Single Line Telephones

Description

DS1000/2000

Available. See see Off-Premise Extensions / On-Premise SLT Extensions on page 399.

DS1000/2000 Software Manual Chapter 1: Features ◆ 23

Account Codes

Description

DS1000/2000 Available.

Use Account Codes to categorize and/or restrict outside calls.

Account Codes are user-dialed codes that help categorize and/or restrict trunk calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes:

● Optional (Unforced Account Codes)

● Forced Account Codes

● Veriﬁed Account Codes

Optional (Unforced) Account Codes

Optional Account Codes allow a keyset extension user to enter an Account Code while placing a trunk call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on a trunk call, their conversation continues uninterrupted while they enter an Account Code.

Single line telephone users can only enter an Account Code while placing their trunk call.

Forced Account Codes

Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all trunk calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls.

Veriﬁed Account Codes

With Veriﬁed Account Codes, the system compares the Account Code the user dials with a list of codes programmed into the Veriﬁed Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Veriﬁed Account Codes, if enabled, apply only to Forced Account Codes.

Using Account Codes and Speed Dial

To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes:

● The Account Code can be either the ﬁrst or last entry in the bin, and must be preceded and fol-

lowed by the # character. For example, the Account Code 1234 must be entered as #1234#.

● The Program 0201 - # Key to Enter Account Codes (page 629) option must be enabled in sys-

tem programming. In addition, the Program 0201 - Enable Account Codes in Speed Dial (page 629) option must also be enabled.

●

The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the Account Code, the user must be sure to press the bin key before dialing the outside number.

● If the system has Veriﬁed Account Codes enabled, the Account Code entered in the Speed

Dial bin must match an entry in the Veriﬁed Account Code Table.

24 ◆ Chapter 1: Features DS1000/2000 Software Manual

Account Codes

● If the Speed Dial bin does not contain an Account Code, the user must enter the Account Code

manually. If Forced Account Codes are enabled, the system requires Account Code before it outdials the stored Speed Dial number.

● An extension user can preselect a trunk for a Speed Dial call.

Using Account Codes with Last Number Redial and Save

Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call dialed using Last Number Redial and Save. If Forced Account Codes are enabled, the system requires outdials the stored number saved by Last Number Redial or Save.

An extension user can preselect a trunk for a Last Number Redial or Save call.

the user to enter the Account Code before it

Account Codes and Emergency Calls

Account Codes are never enforced for emergency (911 and 1+911) calls.

DSS Console Account Code Key

A keyset user can have an Account Code key on their DSS Console. It works the same as a keyset Account Code key with the following exceptions:

● The DSS Console key ﬂashes quickly red while the user is entering their Account Code. (The

keyset Account Code key ﬂashes quickly green.)

● The DSS Console key lights red while the user is on a call for which they have entered an

Account Code. (The keyset Account Code key lights green.)

the user to enter the

Conditions

Do not use Account Codes that begin with 911 or 1911.

Default Setting

Account Codes disabled.

DS1000/2000 Software Manual Chapter 1: Features ◆ 25

Account Codes

Programming Guide

Step 1: Should users be able to store Account Codes in Speed Dial bins?

Step 2: While on an outside call, should an extension user be able to dial # to enter an

Account Code?

If yes

If no

If yes

Step-by-step guide for setting up

Account Codes (Page 1 of 3)

• In Program 0201 - Enable Account Codes in Speed Dial (page 629), enter Y.

• In Program 0201 - Enable Account Codes in Speed Dial (page 629), enter N. Any Account

Codes stored in Speed Dial bins dial out as part of the stored number.

• In Program 0201 - # Key to Enter Account Codes (page 629), enter Y.

• In Program 0201 - # Key to Enter Account Codes

If no

Step 3: Should Account Code entries be hidden (i.e., replaced by * characters) on each tele-

phone’s display?

If yes

If no

Step 4: Should a keyset have an Account Code key to simplify entering Account Codes?

If yes

If no

(page 629), enter N.

• In Program 0201 - View Account Codes (page 630), enter N.

• In Program 0201 - View Account Codes (page 630), enter Y.

• In Program 1701 - Programmable Function Key Assignments (page 737), enter 26 to assign a key as an Account Code key.

• In Program 1701 - Programmable Function Key Assignments (page 737), do not assign a key with code 26.

26 ◆ Chapter 1: Features DS1000/2000 Software Manual

Account Codes

Step-by-step guide for setting up

Account Codes (Page 2 of 3)

Step 5: Should a DSS Console have an Account Code key to simplify entering Account

Codes?

• In Program 1704 - DSS Console Key Assignment

If yes

If no

Step 6: Should an extension have Forced Account Codes (i.e., be required to enter an

Account Code while placing a call)?

If yes

(page 746), enter 26 to assign a key as an Account Code key.

• In Program 1704 - DSS Console Key Assignment (page 746), do not assign a key with code 26.

• In Program 0101 - Forced Account Codes (page 620), enter Y.

• Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

• In Program 1001 - Disable Forced Account Codes (page 703), enable No (N) to have the system enforce Forced Account Codes for the trunk. OR In Program 1001 - Disable Forced Account Codes (page 703), enable Yes (Y) to have the system not enforce Forced Account Codes for the trunk.

• In Program 0101 - Forced Account Codes

If no

Step 7: Should an extension have Forced Account Codes just for long distance (toll) calls?

If yes

If no

(page 620), enter N.

• Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

• In Program 0101 - Forced Account Codes for Toll Calls Only (page 621), enter Y.

• In Program 0201 - Account Code Toll Level (page 629), enter the toll level (0-7) the system will use to determine toll calls. See Forced Account Codes Programming on page 29 for more on setting this up.

• Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

• In Program 0101 - Forced Account Codes for Toll Calls Only (page 621), enter N.

• Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

DS1000/2000 Software Manual Chapter 1: Features ◆ 27

Account Codes

Step 8: Should an extension have Veriﬁed Account Codes (i.e., be required to enter an

Account Code from the Veriﬁed Account Codes Table while placing a call)?

If yes

If no

Step-by-step guide for setting up

Account Codes (Page 3 of 3)

• In Program 0101 - Verify Account Codes (page 621), enter Y.

• In Program 1201 - Veriﬁed Account Codes Table (page 721), enter codes into the Veriﬁed Account Codes table.

• In Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

• In Program 0101 - Verify Account Codes (page 621), enter N.

• Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

Programming List

General Account Codes Programming

Program 0201 - Enable Account Codes in Speed Dial (page 629)

Enable (Y) this option if users should be able to store Account Codes in Speed Dial bins. This causes the stored Account Code to properly display in the SMDR report Account column. If you disable (N) this option, Account Codes stored in Speed Dial bins dial out as part of the stored number and display in the SMDR report Number Dialed column. They will not display in the Account column. This option is disabled by default.

Program 0201 - # Key to Enter Account Codes (page 629)

Use this option to enable (Y) an extension user to dial # to enter an Account Code while on an outside call. If disabled (N), the extension user can only enter an Account Code by pressing the Account Code soft key or a uniquely programmed Account Code Programmable Function Key. This option is disabled by default.

Program 0201 - View Account Codes (page 630)

Use this option to show or hide the Account Codes a user enters on their telephone’s display. If enabled (Y), the dialed Account Codes show on the display. This may be a security risk,

since a co-worker can easily read the telephone display as the user enters their Account Code. If disabled (N), Account Codes are shown as * characters on the telephone display. This

option is disabled by default.

Program 1701 - Programmable Function Key Assignments (page 737)

Use this option to assign an Account Code Programmable Function Key to a keyset (code 26). There are no Account Code Programmable Function Keys assigned by default.

Program 1704 - DSS Console Key Assignment (page 746)

Use this option to assign an Account Code Programmable Function Key to a DSS Console (code 26). There are no Account Code Programmable Function Keys assigned by default.

Optional (Unforced) Account Codes Programming

Optional Account Codes are always available without programming.

28 ◆ Chapter 1: Features DS1000/2000 Software Manual

Forced Account Codes Programming

Program 0101 - Forced Account Codes (page 620)

Use this option to enable (Y) or disable (N) Forced Account Codes. If disabled, Optional Account Codes are still available. This option is disabled by default.

Program 0101 - Forced Account Codes for Toll Calls Only (page 621)

●

Use this option to enable (Y) Forced Account Codes only for toll (long distance) calls. If disabled (N), Forced Account Codes apply to all outgoing trunk calls. This option is disabled by default (i.e., Forced Account Codes, if enabled, apply to all outgoing trunk calls).

●

The system identiﬁes toll calls according to the settings in Toll Level (page 629)

●

Program 0101 - Forced Account Codes (page 620)

Forced Account Codes for Toll Calls Only (page 621)

Program 0201 - Account Code Toll Level (page 629)

If Program 0101 - Forced Account Codes for Toll Calls Only (page 621) is enabled, use this option to differentiate toll calls from local calls for Account Code purposes. If you enter 0 for this option, toll calls are any calls the user dials that begin with 0 or 1. If you enter a toll level for this option (1-7), the system uses the toll level options programmed in 0601 - Conﬁgure Toll Level Options on page 683 for that level to determine if the call is local or toll.

●

If the toll level is set to deny the call, it is considered to be a long distance call and the system requires that the user must have entered an Account Code.

●

If the toll level permits the call, it is considered to be a local call and no Account Code entry is required.

●

Note that additional dialing restrictions enforced by an extension’s toll level (set in

gram 1801 - Extension Toll Level Day (page 755) Level Night (page 755)

Program 1001 - Disable Forced Account Codes (page 703)

Use this option to enable or disable Forced Account Codes for an individual trunk. If enabled (Y), the system will not enforce Forced Account Codes for the trunk. If disabled (N), the system will enforce Forced Account Codes for the trunk.

Program 1801 - Extension Class of Service Assignment (page 755)

Assign Class of Service to extensions.

programming below.

and

are in effect and may also restrict dialing.

Account Codes

Program 0201 - Account Code

is disabled, the

option has no effect.

Program 1801 - Extension Toll

Program 0101 -

Pro-

Veriﬁed Account Codes Programming

Program 0101 - Verify Account Codes (page 621)

Use this option to enable (Y) or disable (N) Veriﬁed Account Codes. If enabled, the system compares the Account Code the user dials to the entries in 1201 - Veriﬁed Account Codes Table on page 721. There are no entries in this table by default.

Program 1201 - Veriﬁed Account Codes Table (page 721)

●

Use this option to enter codes into the Veriﬁed Account Codes Table. When

- Verify Account Codes (page 621) user dials to the entry in this table. If the entries match, the system allows the call (provided it is not prevented by an extension’s Toll Restriction). If there is no match, the system denies the call.

●

A Veriﬁed Account Code can be from 1 to 10 digits long, using the digits 0-9. You can use the * character as a wild card, which can be entered in any position in a Veriﬁed Account Code. A wild card allows the user to dial any digit in that position. For example, the entry 11*1 represents entries 1101, 1111, 1121, etc.

●

DS1000 provides for 500 table entries. DS2000 provides for 1000 table entries.

●

Do not enter either 911 or 1911 into the Veriﬁed Account Codes Table. When a user presses a line key and dials either 911 or 1911, the system immediately bypasses all Toll Restriction and Account Code programming and routes the call.

Program 1801 - Extension Class of Service Assignment (page 755)

Assign Class of Service to extensions.

is enabled, the system compares the Account Code the

Program 0101

DS1000/2000 Software Manual Chapter 1: Features ◆ 29

Account Codes

Account Codes Programming Examples

Example 1: Forced Account Codes Require an Account Code only for 900 and 1 + 900 Long Distance Dialing

To set up Forced Account Codes to require entries for only 900 and 1 + 900 calls:

1. In 0101 - Forced Account Codes, enter Y.

2. In 0101 - Forced Account Codes for Toll Calls Only, enter Y.

3. In 0201 - Account Code Toll Level, enter 2 (for example).

4. In 0601 - Initialize Toll Restriction, be sure to initialize the Toll Restriction tables.

Make the following entries for Toll Restriction Level 2.

5. In 0601 - Active Dial Pad, enter Y (enabled).

6. In 0602 - 1010 + XXX Equal Access Dialing, make a deny table with no entries (i.e., deny

7. In 0603 - 1 + NPA /NXX Dialing 3-Digit Table, make a deny table and enter 900.

8. In 0604 - 1 + NPA + NXX Dialing 6-Digit Table, make a deny table with no entries (i.e.,

9. In 0605 - NPA/NXX Dialing 3-Digit Table, make a deny table and enter 900.

10. In 0606 - NPA + NXX Dialing 6-Digit Table, make no entries (i.e., deny nothing). This is the

11. In 1801 - Extension Class of Service, assign the Class of Service with Forced Account Codes

12. In 1801 - Extension Toll Level Day and 1801 - Extension Toll Level Night, be sure the

In 0601 - N11 Dialing, enter Y (enabled). In 0601 - 0+ Dialing, enter Y (enabled). In 0601 - Equal Access (101X + XXX) Dialing, enter Y (enabled).

nothing). This is the default setting.

deny nothing). This is the default setting.

default setting. This table is permanently assigned as a deny table.

enabled to the extension.

extension does not use Toll Level 2. If it does, Toll Restriction will always deny 1 + 900 and 900 calls (regardless of whether the user enters an Account Code).

An extension user can then:

1. Press a line key or dial a code for an outside line.

2. Wait for reminder tone (3 beeps).

With Forced Account Codes enabled, the system automatically goes into the Account

Code mode after you press a line key in step 1 above.

If you have an Account Code Programmable Function Key, it ﬂashes green.

3. If dialing a 1 + 900 or 900 call If dialing any other long distance call, skip this step.

4. Press # (if enabled), the Account Code soft key, or an Account Code Programmable Function Key (if programmed).

5. Dial the outside number.

If the user doesn’t enter an Account Code for 900 or 1 + 900 calls, the system will cut

off the call.

The system will also cut off any call not allowed by the extension’s Toll Restriction pro-

gramming.

30 ◆ Chapter 1: Features DS1000/2000 Software Manual

, dial the Account Code.

Account Codes

Example 2: Forced Account Codes Allow 800 and 1 + 800 Long Distance Dialing Without an Account Code

To set up Forced Account Codes to require entries for all calls except 800 and 1 + 800 Dialing:

1. In 0101 - Forced Account Codes, enter Y.

2. In 0101 - Forced Account Codes for Toll Calls Only, enter Y.

3. In 0201 - Account Code Toll Level, enter 2 (for example).

e the following entries for Toll Restriction Level 2.

Mak

4. In 0601 - Active Dial Pad, enter Y (enabled). In 0601 - N11 Dialing, enter Y (enabled). In 0601 - 0+ Dialing, enter Y (enabled). In 0601 - Equal Access (101X + XXX) Dialing, enter Y (enabled).

5. In 0602 - 1010 + XXX Equal Access Dialing, make a deny table with no entries (i.e., deny nothing). This is the default setting.

6. In 0603 - 1 + NPA /NXX Dialing 3-Digit Table, make an allow table and enter 800.

7. In 0604 - 1 + NPA + NXX Dialing 6-Digit Table, make a deny table with no entries (i.e., deny nothing). This is the default setting.

8. In 0605 - NPA/NXX Dialing 3-Digit Table, make an allow table and enter 800.

9. In 0606 - NPA + NXX Dialing 6-Digit Table, make no entries (i.e., deny nothing). This is the default setting. This table is permanently assigned as a deny table.

10. In 1801 - Extension Class of Service, assign the Class of Service with Forced Account Codes enabled to the extension.

An extension user can then:

1. Press a line key or dial a code for an outside line.

2. Wait for reminder tone (3 beeps).

With Forced Account Codes enabled, the system automatically goes into the Account

code mode after you press a line key in step 1 above.

If you have an Account Code Programmable Function Key, it ﬂashes green.

3. If dialing a 1 + 800 or 800 call If dialing any other long distance call, dial the Account Code.

4. Press # (if enabled), the Account Code soft key, or an Account Code Programmable Function Key (if programmed).

5. Dial the outside number.

The call will go through without an Account Code. If the user doesn’t enter an Account

Code for all other calls, the system will cut off the call.

The system will also cut off any call not allowed by the extension’s Toll Restriction pro-

gramming.

, skip this step.

DS1000/2000 Software Manual Chapter 1: Features ◆ 31

Account Codes

Other Related Features

Central Ofﬁce Calls, Placing (page 119)

Last Number Redial (page 351) and Save Number Dialed (page 468)

Speed Dial (page 481)

Station Message Detail Recording (page 498)

Voice Mail (page 580)

Feature Operation

To enter an Optional (Unforced) Account Code:

1. Place or answer outside call.

2. Press Account Code soft key, Programmable Function Key, or dial # (if enabled).

3. Enter Account Code (up to 10 digits long, using the digits 0-9).

4. Press Account Code soft key, Programmable Function Key, or dial # (if enabled).

5. For Outgoing Calls Only

You can use Store and Forward with Forced Account Codes. See Store and Forward with Forced Account Codes on page 120 for more.

Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call dialed using Last Number Redial and Save.

An extension user can store an Account Code in a Speed Dial bin. See Using Account Codes and Speed Dial on page 24 for more.

Account Codes print on the SMDR report.

Voice Mail callout features (such as Message Notiﬁcation) may interact with Account Codes if the callout number contains # characters.

For keysets, Optional Account Codes apply to both incoming and outgoing calls. For

outgoing calls, you can enter the Account Code before or after dialing the outside number.

For Single Line sets, Optional Account Codes apply only to outgoing calls. You must enter

the Account Code after getting dial tone on the trunk but before dialing the outside number.

Dial your outside number.

Toll Restriction may still prevent you from dialing certain outside numbers.

To enter a Forced Account Code:

Forced Account Codes do not apply to incoming calls.

1. Access a line for an outgoing call.

Three beeps.

Your telephone display prompts you to enter an Account Code.

2. Enter Account Code (up to 10 digits long, using the digits 0-9).

If your system has Veriﬁed Account Codes enabled, you must

ﬁed Account Codes Table. If you enter an invalid Veriﬁed Account Code, your call will be

cut off in the next step.

3. Press Account Code soft key, Programmable Function Key, or dial # (if enabled).

Dial tone on your outside line.

N/A.

4. Dial your outside number.

Toll Restriction may still prevent you from dialing certain outside numbers.

32 ◆ Chapter 1: Features DS1000/2000 Software Manual

enter one from the Veri-

Alphanumeric Display

Description

DS1000/2000 Available.

The Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features.

The 22- and 34-Button Display Telephones have a two-line, 20-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages. The second line displays the Soft Key deﬁnitions.

The 34-Button Super Display Telephone has an eight-line, 20-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages, just like the 22- and 34-Button Display Telephones. Lines 2-8 are the comprehensive Super Display Telephone soft key deﬁnitions.

● To learn more about the display telephones:

- see 22-Button Display Telephone on page 15

- see 34-Button Display Telephone on page 17

- see 34-Button Super Display Telephone on page 18

● To learn more about the Soft Keys, see Soft Keys on page 480.

Conditions

None

Default Setting

Enabled for all display telephones.

Programming Guide

None

Programming List

None

Other Related Features

Soft Keys (page 480)

The interactive Soft keys provide users with intuitive access to the telephone’s features.

Volume Controls (page 603)

While a feature is active, pressing VOL While a 22-Button or 34-Button Display telephone is idle, pressing VOL adjusts the display contrast. Note that 34-Button Super Display Telephones do not provide contrast adjustments. A system reset or power down returns the user-set contrast setting to a median level.

▲ and VOL ▼ adjusts the volume of the active feature.

▲ and VOL ▼

DS1000/2000 Software Manual Chapter 1: Features ◆ 33

Alphanumeric Display

Feature Operation

Refer to the individual features for feature operation.

34 ◆ Chapter 1: Features DS1000/2000 Software Manual

Attendant Call Queuing

Description

DS1000/2000 Available.

Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overﬂow destination for unanswered calls.

An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer — not busy tone. If you have the attendant as the overﬂow destination for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered

Operator Call Key

The last programmable key on an attendant telephone is permanently assigned as an Operator Call Key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when calls are queued.

The Operator Call Key is a permanent assignment for all extensions assigned as operators. You cannot change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.

Conditions

None

Default Setting

At attendant (extension 300 by default), key 12 (on 22-button) or key 24 (on 34-button) is an Operator Call Key.

Programming Guide

None

Programming List

None

Other Related Features

Attendant Position (page 37)

Assign system attendants.

Call Coverage Keys (page 59)

A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key.

Off-Hook Signaling (page 394)

The Operator Call Key does not activate off-hook signaling.

Ringing Line Preference (page 465)

Ringing Line Preference will not answer a call ringing the Operator Call Key.

Voice Mail (page 580)

●

DS1000/2000 Software Manual Chapter 1: Features ◆ 35

Attendant Call Queuing

●

UTRF transfers to the attendant from the Voice Mail Automated Attendant ﬂash the trunk’s line/loop key and the Ring Indicator lamp.

Feature Operation

To answer a call ﬂashing the Operator Call Key:

1. Press the ﬂashing Operator Call Key.

This places your outside call on Hold and answers the waiting call.

36 ◆ Chapter 1: Features DS1000/2000 Software Manual

Attendant Position

Description

DS1000/2000 Available.

The attendant is the system’s call processing focal point.

The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):

● Attendant Call Queuing (page 35)

Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.

● Barge In (Intrusion) (page 56)

The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).

● Direct Trunk Access (page 191)

Direct Trunk Access lets the attendant user dial a code to access an individual trunk. This option is enabled in the attendant’s Class of Service (COS 1).

● Forced Trunk Disconnect (page 271)

In an emergency, the attendant can release (disconnect) another user’s active trunk call. This option is enabled in the attendant’s Class of Service (COS 1).

● Night Service / Night Ring (page 389)

An attendant with a Night (System Mode System) key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).

● Removing Trunks and Extensions From Service (page 457)

The attendant can remove problem trunks from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Trunk Access enabled in their Class of Service (COS 1).

● Trunk (Line) Queuing / Trunk Callback (page 569)

The attendant can Camp On (queue) for a busy trunk. This option is enabled in the attendant’s Class of Service (COS 1).

The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should ﬁnd a 24-Button or 110-Button Direct Station Selection (DSS) Console helpful when processing calls.

Conditions

● Ringing Line Preference will not pick up a call ringing the attendant’s Call Queue key.

● System operators will not ring for Ring Group calls.

Default Setting

The system has one operator assigned to extension 300.

DS1000/2000 Software Manual Chapter 1: Features ◆ 37

Attendant Position

Programming Guide

Step 1: Install a 34-Button Display or 34-Button Super Display telephone for the attendant.

Step 2: Should the system have more than one attendant?

If yes

Step-by-step guide for setting up Attendant

Position (Page 1 of 2)

• A 24-Button or 110-Button DSS Console will also help the attendant process calls more quickly.

• In Program 0301 - Number of Operators (page 635), enter 2-4 or press CLEAR (to undeﬁne all operators).

• In Program 0301 - Operator 1 Extension (page 635), Program 0301 - Operator 2 Exten-

sion (page 635), Program 0301 - Operator 3 Extension (page 635), and Program 0301 - Operator 4 Extension (page 635), assign the operator

extensions.

• In Program 1802 - Extension’s Operator (page 760), assign an operator to each extension.

• In Program 0301 - Number of Operators

If No

Step 3: While busy on a call, should the attendant be audibly notiﬁed of incoming calls?

If yes

If No

(page 635), enter1 or press CLEAR (to undeﬁne all operators).

• In Program 0301 - Operator 1 Extension (page 635), assign the system operator’s extension (normally 300).

• In Program 1802 - Extension’s Operator (page 760), assign each extension to the operator (normally 300).

• Program 1802 - Off-Hook Signaling for CO Calls (page 759), at the attendant’s extension enter 1 for Call Waiting beeps, 2 for off-hook ringing.

• Program 1802 - Off-Hook Signaling for CO Calls (page 759), enter 0 for the attendant’s extension.

38 ◆ Chapter 1: Features DS1000/2000 Software Manual

Attendant Position

Step-by-step guide for setting up Attendant

Position (Page 2 of 2)

Step 4: Should the ﬁrst digit an extension user dials to reach an operator be 0 (e.g., 0 for

single operator systems, 01-04 for multiple operator systems)?

• In Program 0501 - Digit 0 Options (page 671), be

If yes

If no

Programming List

Note: Designating an extension as an operator in Program 0301 automatically assigns Class of Service 01

to that extension. If you change your operator setup and make an operator a “normal” extension, be sure to go back and manually reassign a new Class of Service (2-15) to that extension. Note that the attendant’s Class of Service options are fully customizable.

Program 0301 - Number of Operators (page 635)

Specify the number of operators in the system (1-4) or press CLEAR (to undeﬁne all operators)

Program 0301 - Operator 1 Extension (page 635)

Assign the 1st operator’s extension number. Be sure you have entered the correct number in the Number of Operators option above.

Program 0301 - Operator 2 Extension (page 635)

Assign the 2nd operator’s extension number. Be sure you have entered the correct number in the Number of Operators option above.

Program 0301 - Operator 3 Extension (page 635)

Assign the 3rd operator’s extension number. Be sure you have entered the correct number in the Number of Operators option above.

Program 0301 - Operator 4 Extension (page 635)

Assign the 4th operator’s extension number. Be sure you have entered the correct number in the Number of Operators option above.

Program 0501 - Digit 0 Options (page 671)

Assign the digit(s) the system will use for operator access (normally 0 and 01-04). Do not change the Expected Digits entry for the digit 0.

Program 1802 - Extension’s Operator (page 760)

Assign the extension’s operator (300-427 in DS2000, 300-333 in DS1000). This is the coworker the extension user reaches when they dial 0.

Program 1802 - Off-Hook Signaling for CO Calls (page 759)

To have the system audibly alert the operator when trunk calls are waiting, assign an extension’s Off-Hook Signaling options for trunk calls (0 = no Off-Hook Signaling, 1 = Call Wait beeps over speaker, 2 = Off hook ringing.

sure this option is left at its default setting (Func- tion Type = 1 and Expected Digits = 2).

• In Program 0501 - Digit 0 Options (page 671), exchange the digit 0 settings with the new digit.

• Do not change the Expected Digits entry for the digit 0.

DS1000/2000 Software Manual Chapter 1: Features ◆ 39

Attendant Position

Other Related Features

Barge In (Intrusion) (page 56)

Since the attendant is never busy, Intercom callers cannot Barge In on an attendant.

Call Coverage Keys (page 59)

A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key.

Call Waiting / Camp-On (page 88)

Since the attendant is never busy, Intercom callers cannot Camp On to an attendant.

Callback (page 92)

Since the attendant is never busy, Intercom callers cannot leave a Callback for an attendant.

Class of Service (page 133)

By default, the system assigns Class of Service 1 to the attendant. This provides the attendant with Barge In, Call Forwarding Off Premise, Direct Trunk Access, Forced Trunk Disconnect, Night Service, and Trunk Queuing (Camp On) capability.

Do Not Disturb (page 220)

The attendant can have Do Not Disturb. In addition, pressing DND at the attendant activates the night mode for any trunks directly terminated to the attendant.

Door Box (page 226)

An operator can monitor a Door Box by having a Call Coverage key to monitor ringing and a Hotline key to call the Door Box.

Group Ring (page 279)

System operators will not ring for Ring Group calls.

Intercom (page 339)

Designate each extension’s operator.

Monitor / Silent Monitor (page 378)

Since the attendant is never busy, Intercom callers cannot Monitor an attendant.

Privacy (page 435)

Since the attendant is never busy for Intercom calls, the attendant always has Privacy enabled.

Removing Trunks and Extensions From Service (page 457)

Normally, the attendant should be able to remove extensions and trunks from service.

Voice Mail (page 580)

●

Voice Over (page 600)

An operator cannot receive a Voice Over from a co-worker since their extension is never busy to Intercom callers.

TRF transfers to the attendant from the Voice Mail Automated Attendant ﬂash the Operator Call key and the Ring Indicator lamp. The call does not ﬂash a line/loop key. (Note that Ringing Line Preference will not pick up a call ringing the attendant’s Call Queue key.) UTRF transfers to the attendant from the Voice Mail Automated Attendant ﬂash the trunk’s line/loop key and the Ring Indicator lamp.

40 ◆ Chapter 1: Features DS1000/2000 Software Manual

Feature Operation

To call the attendant:

1. Press

2. Dial 0.

ICM.

This calls the attendant assigned to your extension. If your system has multiple atten-

dants, you can reach them by dialing 01-04.

Attendant Position

Dial tone.

ICM and SPK on.

Two beeps.

ICM and SPK on.

DS1000/2000 Software Manual Chapter 1: Features ◆ 41

Auto Redial

Description

DS1000/2000 Available.

Instead of redialing, have Auto Redial periodically retry a busy outside number.

Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry the number, hoping it will go through.

Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when the extension:

● Places or answers another outside call.

● Receives an Intercom voice announcement or answers an Intercom call by lifting the

handset or pressing SPK.

● Presses SPK to cancel Auto Redial.

● Presses any other ﬁxed feature key except MIC.

● Lifts and replaces the handset.

● Presses the CANCEL soft key (Super Display only).

For your reference, the following table shows the standard call progress tones.

Call Progress Tones

Description Frequencies Rate

Dial tone 350 Hz + 440 Hz Steady

Reorder (Fast Busy) tone 480 Hz + 620 Hz 250 mS on, 250 mS off

25 mS)

Busy tone 480 Hz + 620 Hz 500 mS on, 500 mS off

50 mS)

Audible ring tone (ring-

back)

440 Hz + 880 Hz 800mS to 1.2 sec on, 2.7

sec to 3.3 sec off

Stutter dial tone 350 Hz + 440 Hz 800 mS to 1.2 sec on,

800mS to 1.2 sec off

Conditions

None

Default Setting

Enabled

42 ◆ Chapter 1: Features DS1000/2000 Software Manual

Auto Redial

Programming Guide

Step-by-step guide for setting up Auto Redial

Step 1: Is the interval between Auto Redial callout attempts the correct value?

• In Program 0401 - Auto Redial Retry Timer

If yes

If no

Step 2: Does the system wait the proper interval for busy tone when processing Auto

Redial?

If yes

If no

(page 645), leave the Auto Redial Retry Timer at its current setting.

• In Program 0401 - Auto Redial Retry Timer (page 645), change the setting of the Auto Redial Retry Timer to meet the site requirements.

• In Program 0401 - Auto Redial Busy Timer (page 645), leave the Auto Redial Busy Timer at its current setting.

• In Program 0401 - Auto Redial Busy Timer (page 645), change the setting of the Auto Redial Busy Timer to meet the site requirements.

Programming List

Program 0401 - Auto Redial Retry Timer (page 645)

Use this option to set the interval between Auto Redial callout attempts.

Program 0401 - Auto Redial Busy Timer (page 645)

This option sets how long the system waits for busy tone when processing an Auto Redial callout attempt. The interval is measured from the last digit dialed to the receipt of busy tone. If the system doesn’t receive busy tone within this interval, it assumes that the call went through and cancels Auto Redial.

Other Related Features

Last Number Redial (page 351)

Last Number Redial allows an extension user to quickly redial the last outside number dialed.

DS1000/2000 Software Manual Chapter 1: Features ◆ 43

Auto Redial

Feature Operation

To enable Auto Redial:

1. Place an outside call and receive busy tone + Press OR

2. Press a line key + Press AUTO REDIAL (ALND) soft key.

The system enables Auto Redial for the last outside call you dialed.

3. At a 22-Button or 34-Button Display, you see:

At a Super Display, you see:

AUTO REDIAL (ALND) soft key.

The display shows the interval between callout attempts (e.g., 30 seconds), as well as

how many times redial has occurred (e.g., 1 of 15).

Your SPK key winks on to indicate your phone is in the Auto Redial mode.

4. The system periodically redials the call, up to 15 times, or until you:

● Place or answer another outside call.

● Receive an Intercom voice announcement or answer an Intercom call by lifting the hand-

set or pressing SPK.

● Press SPK to cancel Auto Redial.

● Lift and replace the handset.

● Press the CANCEL soft key (Super Display only).

If a Caller ID call rings while Auto Redial is enabled, your display will show the number

and optional name of the incoming caller. However, the ringing does not cancel Auto Redial. In addition, the Auto Redial display will be restored after the Caller ID call stops ringing.

44 ◆ Chapter 1: Features DS1000/2000 Software Manual

Automatic Handsfree

Description

DS1000/2000 Available.

Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature.

Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — without lifting the handset or pressing Handsfree for:

● Call Coverage Keys

● Central Ofﬁce Calls (line and loop calls)

● Group Call Pickup keys

● Hotline Keys

● Intercom (ICM key)

● Last Number Redial (LND key)

● Paging keys

● Park keys

● Personal Speed Dial bin keys

● Personal and System Speed Dial keys

Automatic Handsfree

SPK ﬁrst. If enabled, the system provides Automatic

The system always provides Automatic Handsfree for:

● Dial Number Preview

● Directory Dialing

Conditions

None

Default Setting

Enabled

DS1000/2000 Software Manual Chapter 1: Features ◆ 45

Automatic Handsfree

Programming Guide

Step 1: Should an extension be able to use Automatic Handsfree?

If yes

If no

Step 2: Do you want to disable Automatic Handsfree for all extensions system-wide?

If yes

Step-by-step guide for setting up Automatic

Handsfree

• In Program 0201 - Automatic Handsfree (page 628), enter Y to enable Automatic Handsfree system wide.

• In Program 1802 - Automatic Handsfree (page 759), enter Y to enable Automatic Handsfree for the extension.

• In Program 1802 - Automatic Handsfree (page 759), enter N to enable Automatic Handsfree for the extension.

• In Program 0201 - Automatic Handsfree (page 628), enter Y to enable Automatic Handsfree for all extensions system-wide.

If no

Programming List

Program 0201 - Automatic Handsfree (page 628)

Enter Y to enable Automatic Handsfree system-wide.

Program 1802 - Automatic Handsfree (page 759)

Enter Y to enable Automatic Handsfree.

• In Program 0201 - Automatic Handsfree (page 628), enter N to disable Automatic Handsfree for all extensions system-wide.

46 ◆ Chapter 1: Features DS1000/2000 Software Manual

Other Related Features

Central Ofﬁce Calls, Placing (page 119)

With Automatic Handsfree, an extension user can press a line key to place a trunk call without ﬁrst lifting the handset or pressing SPK. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing SPK.

Handsfree and Handsfree Answerback (page 287)

Process calls using the speaker and microphone in the telephone (instead of the handset).

Headset Compatibility (page 291)

While in the headset mode, Automatic Handsfree simpliﬁes answering trunk calls.

Line Keys (page 356)

Automatic Handsfree allows the keyset user to answer a call ringing a line key without lifting the handset; they just press the line key instead.

Loop Keys (page 360)

Automatic Handsfree allows the keyset user to answer a call ringing a loop key without lifting the handset; they just press the loop key instead.

Feature Operation

If enabled, Automatic Handsfree operation is automatic when you press the key.

Automatic Handsfree

DS1000/2000 Software Manual Chapter 1: Features ◆ 47

Automatic Ring Down

Description

DS1000/2000 Available. See Ringdown Extension on page 463.

48 ◆ Chapter 1: Features DS1000/2000 Software Manual

Automatic Slot Conﬁguration (DS2000)

Description

DS1000 Not applicable.

DS2000 Available

The system automatically installs PCBs when you power up the system.

When adding PCBs to your system, do not exceed the system’s Load Factor capacity.

Automatic Slot Conﬁguration automatically sets up station and trunk PCBs when you initially power up the system. This simpliﬁes installation because you no longer have to use system programming to activate station and trunk PCBs after you plug them in.

Here’s how Automatic Slot Conﬁguration works:

● With power off, install your station and trunk PCBs.

With the system powered down, install the station and trunk PCBs from left to right in the order you want your extension and trunk numbers set up.

- Be sure to install a 16DSTU PCB in the ﬁrst slot (CN1).

- You don’t have to group your station and trunk PCBs together, although it may be more convenient to do so. For example, when setting up a 16x32 system, you can install the 2nd DSTU PCB and your two ATRU PCBs in any slot, in any order. Automatic Slot Conﬁguration will properly handle the numbering.

● Power up the system.

On power up, the system scans the PCBs from left to right and sets up the extension and trunk numbering as follows.

- Extension numbers will begin with 300 in the ﬁrst slot and increment from left to right.

- Trunk numbers will begin with 101 (starting from the ﬁrst installed ATRU PCB) and will also increment from left to right.

- For example, in a 16x32, the numbering will be: 1st 16DSTU PCB = Extensions 300-315. 2nd 16DSTU PCB = Extensions 316-331. 1st 8ATRU PCB = Trunks 101-108. 2nd 8ATRU PCB = Trunks 109-116.

- The example below shows the initial 16x32 conﬁguration on power up.

16x32 On Initial Power Up

Slot

PCB Type

Numbers

CN1 CN2 CN3 CN4 CN5 CN6 CN7 CN8

16DSTU 16DSTU 8ATRU˙ 8ATRU

Ext.

300-315

Ext.

316-331

Trunks

101-108

Trunks

109-116

Note: System reset does not cause reconﬁguration. Automatic Slot Conﬁguration is temporarily disabled during a system reset.

DS1000/2000 Software Manual Chapter 1: Features ◆ 49

Automatic Slot Conﬁguration (DS2000)

Adds, Moves, and Changes

DS2000 can maintain a separate set of trunk and extension numbers for each slot. Put a 16DSTU PCB in slot CN2 and the system automatically recognizes keyset extensions 316-332. Pull out the 16DSTU PCB and insert an 8ATRU PCB and the system automatically sets up trunks 101-116. Put the 16DSTU back in and the digital stations work as before with all programming intact.

To add a new PCB to the system:

● Just plug it in “hot” (i.e., with power on). The system will automatically recognize the PCB

and set up the next consecutive range of extension or trunk numbers. (Powering down the system, inserting the new PCB, and then powering up the system has the same affect as plugging the PCB in hot.)

● The example below shows an 8ASTU Analog Station PCB plugged into slot CN5, expanding

the 16x32 system to 16x32x8.

Adding an 8ASTU PCB

Slot

PCB Type

Numbers

Slot

PCB Type

Numbers

CN1 CN2 CN3 CN4 CN5 CN6 CN7 CN8

16DSTU 16DSTU 8ATRU 8ATRU 8ASTU

Ext.

300-315

Ext.

316-331

Trunks

101-108

Trunks

109-116

Ext.

332-339

To replace a trunk PCB with a station PCB (and visa-versa):

● With power on, unplug the PCB you want to remove and insert the new PCB in its place. The

system will automatically recognize the new PCB and set up the next consecutive range of extension or trunk numbers.

● The example below shows the 8ASTU Analog Station PCB in slot CN5 removed and replaced

by an 8ATRU PCB Analog Trunk PCB, changing the system to 24x32.

Replacing the 8ASTU PCB with an 8ATRU PCB

CN1 CN2 CN3 CN4 CN5 CN6 CN7 CN8

16DSTU 16DSTU 8ATRU 8ATRU 8ATRU

Ext.

300-315

Ext.

316-331

● If you change your mind, reverse the procedure and plug the original PCB back in. Since

Trunks

101-108

Trunks

109-116

Trunks

117-124

DS2000 can maintain a separate trunk and extension database for each slot, the system will automatically reinstate the initial extension or trunk numbers assigned to that PCB, and return all extension programming intact. To go back to 16x32x8, for example, unplug the 8ATRU PCB and replace it with the original 8ASTU PCB.

50 ◆ Chapter 1: Features DS1000/2000 Software Manual

Automatic Slot Conﬁguration (DS2000)

Adding PCBs of Different Capacities

When replacing a PCB with one of the same type that has a larger capacity, the system adds extensions or trunks to the end of the range. The example below shows an 8x32 system using two 4ATRU Analog Trunk PCBs.

8x32 On Initial Power Up

Slot

PCB Type

Numbers

Slot

PCB Type

Numbers

CN1 CN2 CN3 CN4 CN5 CN6 CN7 CN8

16DSTU 16DSTU 4ATRU 4ATRU

Ext.

300-315

Ext.

316-331

Trunks

101-104

Trunks

105-108

To replace a PCB with one of larger capacity:

● With power on, remove the lower capacity PCB (e.g., the 4ATRU PCB in slot CN3) and insert

the higher capacity PCB in its place.

● When you replace the 4ATRU Analog Trunk PCB in slot CN3 with an 8ATRU PCB, the sys-

tem assigns trunks 109-112 to the last 4 circuits on the 8ATRU PCB.

Replacing a 4ATRU PCB with an 8ATRU PCB

CN1 CN2 CN3 CN4 CN5 CN6 CN7 CN8

16DSTU 16DSTU 8ATRU 4ATRU

Ext.

300-315

Ext.

316-331

Trunks

101-104

Trunks

105-108

109-112

● To renumber the trunks consecutively, use Program 9903 - Set Up Trunks (DS2000)

(page 803) to remove and then reinstall the two ATRU PCB. See Expanded Database on page 233 for an explanation of this program.

When replacing a PCB of smaller capacity:

● This can typically happen, for example, if you replace a 16DSTU Digital Station PCB with an

8ASTU or 4ASTU Analog Station PCB. You might want to do this if you have excess keyset capacity and need the ASTU PCB to support an analog voice mail.

● The last 4 circuits on the larger capacity PCB are no longer accessible after you install the

smaller capacity PCB. To reconﬁgure the system and make those circuits available to another PCB, use Program 9902 - Set Up Stations (DS2000) (page 796) and Program 9903 - Set Up Trunks (DS2000) (page 803) to reconﬁgure the system. See Expanded Database on page 233 for an explanation of these programs.

Permanently Deinstalling PCBs

To permanently deinstall a PCB:

● Remove the PCB from the system.

● Use Program 9902 - Set Up Stations (DS2000) (page 796) and Program 9903 - Set Up

Trunks (DS2000) (page 803) to permanently remove the PCB. See Expanded Database on page 233 for an explanation of these programs.

● Removing a card for troubleshooting purposes and reinserting it in the same slot won’t cause

a deinstall.

DS1000/2000 Software Manual Chapter 1: Features ◆ 51

Automatic Slot Conﬁguration (DS2000)

Renumbering Extensions and Trunks

If you add many extensions and trunks and then want to reorder your PCBs with consecutive extension and trunk numbers, you can use one of the following methods.

● Reinitialize the System

- With power on, unplug all the station and trunk PCBs except for the 16DSTU PCB in cabinet slot CN1.

- Use Program 9999 - System Initialization (page 822) to reinitialize the system.

- Insert the PCBs from left to right in the order you want the circuits numbered. OR Power down the system, plug the PCBs in, then turn the power back on to have the system automatically renumber circuits consecutively from left to right.

● Use Program 9902 - Set Up Stations (DS2000) (page 796) and Program 9903 - Set Up

Trunks (DS2000) (page 803) to reconﬁgure the system.

- See Expanded Database on page 233 for an explanation of these programs.

Conditions

None

Default Setting

Always enabled.

Programming Guide

None

Programming List

Program 9902 - Set Up Stations (DS2000) (page 796)

Set up DS2000 stations.

Program 9903 - Set Up Trunks (DS2000) (page 803)

Set up DS2000 trunks.

Other Related Features

Expanded Database (page 233)

Enables advanced features like Automatic Slot Conﬁguration (DS2000) and IntraMail. The Expanded Database provides database records (memory) for all possible extensions, trunks, Hunt Groups, Ring Groups, and Voice Mail ports.

Feature Operation

None

52 ◆ Chapter 1: Features DS1000/2000 Software Manual

Background Music

Description

DS1000/2000 Available.

Broadcast music through the telephone speaker for a more pleasing work environment.

Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announcements temporarily override (turn off) Background Music.

Background Music requires a customer-provided music source. This source is also used by Music on Hold. In DS2000, you connect the music source to the CPU’s 8-pin mod jack. In DS1000, you connect the music source to the Main Equipment Cabinet AUDIO jack. The music source you use must be compatible with the following speciﬁcations:

Table 3: Music Source Speciﬁcations

Input Impedance 10K Ohms

Relative Input Level +18 dBr (+/- dBr) at 1.0 kHz

For more on connecting a customer-provided music source, refer to the system’s Hardware Manual.

Note:

In accordance with U.S. copyright law, a license may be required from the America Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Background Music feature of telecommunications systems. NEC Uniﬁed Solutions, Inc. hereby disclaims any liability arising out of the failure to obtain such a license.

Conditions

None

Default Setting

Enabled system-wide and at each extension.

DS1000/2000 Software Manual Chapter 1: Features ◆ 53

Background Music

Programming Guide

Step 1: Should Background Music be enabled system-wide?

If yes

If no

Step 2: Once enabled system-wide, should individual extension have Background Music?

If yes

Step-by-step guide for setting up

Background Music

• In

Program 0201 - Background Music (page 629),

enter Y to enable Background Music system-wide.

• Connect the music source to the CPRU music terminals.

• In

Program 0201 - Background Music (page 629),

enter N to disable Background Music system-wide.

• In Program 1802 - BGM (page 760), enter Y to enable Background Music for the extension.

If no

Programming List

Program 0201 - Background Music (page 629)

Enter Y for this option to enable Background Music system-wide.

Program 1802 - BGM (page 760)

Enter Y to enable Background Music at the extension.

Other Related Features

Do Not Disturb (page 220)

DND does not affect the operation of Background Music.

Headset Compatibility (page 291)

Background Music plays in the headset when the extension is in the headset mode.

Music on Hold (page 381)

Background Music and Music on Hold share the same music source.

Off-Premise Extensions / On-Premise SLT Extensions (page 399)

Background Music is not available to On- and Off-Premise extensions.

Paging (page 409)

Background Music can broadcast over the External Paging speakers.

• In Program 1802 - BGM (page 760), enter N to disable Background Music for the extension.

54 ◆ Chapter 1: Features DS1000/2000 Software Manual

Feature Operation

To turn Background Music on and off:

1. Do not lift handset or press

2. Press HOLD.

Background Music

SPK.

DS1000/2000 Software Manual Chapter 1: Features ◆ 55

Barge In (Intrusion)

Description

DS1000/2000 Available.

In an emergency, use Barge In to get through to a co-worker right away.

Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or a trunk call.

Conditions

Barge-In uses a system Conference circuit. See Conference on page 142 for more.

Default Setting

Disabled

!! CAUTION !!

Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

Programming Guide

Step-by-step guide for setting up Barge In

Step 1: Should an extension be able to Barge In on a co-worker’s call?

• In Program 0101 - Barge-In (Intrusion)

If yes

If no

(page 617), enter Y to enable Barge In in the extension’s Class of Service.

• In Program 0101 - Privacy (page 618), enter N to disable Privacy in the extension’s Class of Service.

• In Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

• In Program 0101 - Barge-In (Intrusion) (page 617), enter N to disable Barge In in the extension’s Class of Service.

• In Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions

56 ◆ Chapter 1: Features DS1000/2000 Software Manual

Programming List

Program 0101 - Barge-In (Intrusion) (page 617)

In an extension’s Class of Service, enter Y to allow the extension to Barge In on another extension.

Program 0101 - Privacy (page 618)

In an extension’s Class of Service, enter N to disable Privacy for the extension.

Program 1801 - Extension Class of Service Assignment (page 755)

Assign Class of Service to extensions.

Other Related Features

Attendant Position (page 37)

Since the attendant is never busy, Intercom callers cannot Barge In on an attendant.

Conference (page 142)

An extension user can Barge In on a Conference.

Forced Trunk Disconnect (page 271)

As an alternative to Barging In, disconnect the trunk instead.

Privacy (page 435)

Privacy blocks Barge In attempts.

Barge In (Intrusion)

Feature Operation

To Barge-In on a call:

1. Call busy extension. OR

Press line key for busy trunk.

Press ICM and dial 101 for busy trunk (i.e., using Direct Trunk Access).

ICM and dial #901 for busy trunk (i.e., using Line Dial-up).

Press

ICM and dial Trunk Group access code (e.g., 9).

2. Dial 4.

3. Join the conversation in progress.

Busy tone.

N/A

Two beeps.

N/A

DS1000/2000 Software Manual Chapter 1: Features ◆ 57

Battery Backup

Description

DS1000/2000 Available.

The CPU PCB provides temporary backup of system memory and the time and date.

In the event of commercial AC power failure, the battery on the CPU PCB provides short-term backup of system memory and the system time and date (Real Time Clock). This battery will hold memory and time and date for up to 10-14 days. When commercial AC power is restored, the system restarts with all programming and the time and date intact.

Additional Battery Backup capability can be provided by a customer-supplied Uninterruptable Power Supply (UPS). The length of the time the UPS will power the system when power fails depends on the capacity of the UPS unit. Consult with the UPS manufacturer for the speciﬁcs. When sizing a UPS unit, keep in mind that a fully-loaded 4-slot cabinet requires 165 VA. Refer to the Hardware Manual for additional details.

Conditions

None

Default Setting

None

Programming List

None

Other Related Features

When commercial AC power fails, the CPU battery does not back up the status of the following:

● Call Forwarding

● Call Waiting / Camp On

● Do Not Disturb

● Message Waiting

● Microphone Mute

● Trunk Queuing

System Programming Backup and Restore (page 508)

You can use PC Card P/N 85880 or P/N 80050-V**.**.** (with system software preloaded) to back up and restore your site data.

Time and Date (page 546)

The battery on the CPU PCB backs up the CPU Real Time Clock for 10-14 days.

Feature Operation

If properly installed, Battery Backup is automatic during AC power failures and brownouts.

58 ◆ Chapter 1: Features DS1000/2000 Software Manual

Call Coverage Keys

Description

DS1000/2000 Available.

Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.

A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, ﬂashes slowly when the co-worker has an incoming call, and ﬂashes fast when the co-worker is in Do Not Disturb. The Call Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incoming call. They can also go off hook and press the Call Coverage key to call the covered extension. An extension can have as many Call Coverage Keys as they have available Programmable keys on their telephone.

Call Coverage Key Busy Lamp Indications

When the key is: The covered extension is:

Off Idle or not installed

On Busy

Flashing slowly Ringing

Flashing fast In Do Not Disturb

Call Coverage Keys will intercept the following types of calls:

● Key Ring Calls

● Ringing Intercom calls

Call Coverage Guard Timer

The 4 second Call Coverage Guard Timer helps extensions that have the same Call Coverage key assignments. As soon as an extension user presses their Call Coverage key to answer a call, the key becomes unavailable for 4 seconds to all other extensions with that same key. (Users will hear reorder tone if they press their key before the 4 seconds expire.) This helps prevent users from inadvertently placing a call to the covered destination.

Conditions

None

Default Setting

No Call Coverage Keys assigned.

DS1000/2000 Software Manual Chapter 1: Features ◆ 59

Call Coverage Keys

Programming Guide

Step 1: Should the Call Coverage key have Immediate Ring, No Ring or Delayed Ring?

Immediate Ring

No Ring

Step-by-step guide for setting up Call

Coverage Keys

• For keysets, in Program 1701 - Call Coverage Immediate Ring (page 738), enter code 06 + the

covered extension, Ring Group master number or UCD Group master number to assign an Immediate Ring Call Coverage Key.

• For DSS Consoles, in Program 1704 - Call Cov- erage Immediate Ring (page 747), enter code 06 + the covered extension, Ring Group master number or UCD Group master number to assign an Immediate Ring Call Coverage Key.

• For keysets, in Program 1701 - Call Coverage No Ring (page 738), enter code 07 + the covered extension, Ring Group master number or UCD Group master number to assign a No Ring (lamp only) Call Coverage Key.

• For DSS Consoles, in Program 1704 - Call Cov- erage No Ring (page 747), enter code 07 + the covered extension, Ring Group master number or UCD Group master number to assign a No Ring (lamp only) Call Coverage Key.

Delay Ring

• For keysets, in Program 1701 - Call Coverage Delay Ring (page 738), enter 08 + the covered

extension, Ring Group master number or UCD Group master number to assign a Delay Ring Call Coverage Key.

• For DSS Consoles, in Program 1704 - Call Cov- erage Delay Ring (page 748), enter 08 + the covered extension, Ring Group master number or UCD Group master number to assign a Delay Ring Call Coverage Key.

• In Program 0403 - Call Coverage Delay (page 656), enter the interval after which a Delay Ring Call Coverage Key begins to ring.

60 ◆ Chapter 1: Features DS1000/2000 Software Manual

Programming List

Program 0403 - Call Coverage Delay (page 656)

For extensions with Delayed Ringing Call Coverage keys, set how long a call ﬂashes the key at an extension before it starts to ring.

Program 1701 - Programmable Function Key Assignments (page 737)

Assign a programmable key on an extension as a Call Coverage Key (code 06 = immediate ring key, code 07 = no ring key, code 08 = delay ring key). The option is the covered extension (300-427 in DS2000, 300-333 in DS1000).

Program 1704 - DSS Console Key Assignment (page 746)

Other Related Features

Attendant Position (page 37)

A Call Coverage Key will not pick up a call ringing the attendant’s Call Queue Key.

Direct Station Selection (DSS) Console (page 180)

DSS Consoles can have Call Coverage keys.

Distinctive Ringing (page 200)

By using Key Ring Override, Distinctive Ringing allows an extension user to set up unique ringing for their Call Coverage keys.

Door Box (page 226)

If you enter Door Chime type 0 (normal ring) above, you can set up Call Coverage keys for the Door Box Ring Group. This allows extensions that are not members of the Ring Group to answer Door Box calls. Extensions with Call Coverage keys to the Door Box Ring Group can also activate the relay.

Extension Hunting (page 239)

A keyset can have Call Coverage keys for UCD Group master numbers. The group can be a normal UCD Group or a “dummy” group with no members.

Group Ring (page 279)

A keyset can have Call Coverage keys for Ring Group master numbers.

Hotline (page 302)

Hotline keys provide many of the features available with Call Coverage keys.

Intercom (page 339)

A user can press a Call Coverage Key as an alternative to dialing Intercom numbers.

Key Ring (page 344)

Call Coverage will pick up Key Ring calls.

Transfer (page 558)

An extension user can Transfer a call to the covered extension by pressing the Call Coverage key.

Voice Over (page 600)

After calling a co-worker by pressing their Call Coverage key, and extension user can dial 9 to leave a Voice Over (if enabled in programming).

Call Coverage Keys

DS1000/2000 Software Manual Chapter 1: Features ◆ 61

Call Coverage Keys

Feature Operation

Feature Mnemonic Operation Access Level

User Programmable Feature

Programmable Function

Key Ringing

To answer a call ringing or ﬂashing a Call Coverage Key:

1. Press ﬂashing Call Coverage Key.

To place a call from an idle Call Coverage Key to the covered extension:

1. Press Call Coverage Key.

2. Speak with co-worker at the covered extension.

To Transfer your call using a Call Coverage Key:

You cannot Transfer Intercom calls.

1. Do not hang up.

2. Press your Call Coverage key.

3. Dial your co-worker’s extension. OR

Press a DSS key.

Dial a Ring Group or UCD Hunting group master number.

4. Announce call to make a Screened Transfer. OR

Press the ﬂashing line key to return to the call if your co-worker doesn’t want it (i.e., rejects your screen).

Hang up to send the call through Unscreened.

The call will recall to you if unanswered at the destination extension. If you don’t

answer the recall, it diverts to Key Ring.

#RA

(Optional) Ringing.

Slowly ﬂashing Call Coverage Key.

Two beeps.

Call Coverage Key lights green.

Call Coverage Keys: #RAC + Call Coverage Key repeatedly to select ringing mode + SPK to exit. Call Coverage Keys ﬂash as follows: Lamp only=On red, Immediate ring=On green, Delay ring=Fast ﬂash green.

2-5

62 ◆ Chapter 1: Features DS1000/2000 Software Manual

Call Forwarding

Description

DS1000/2000

In software version 03.10.08 and higher, Calls to a UCD Hunting Group will not follow Call Forwarding at a group member’s extension.

Call Forwarding ensures that the user’s calls are covered when they are away from their work area.

Call Forwarding permits an extension user to redirect their call to another extension. The types of Call Forwarding are:

● Call Forwarding when Not Answered

Calls ringing the extension forward when not answered.

● Call Forwarding when Busy or Not Answered

Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.

● Call Forwarding Immediate

All calls to the extension forward immediately.

You can set up Call Forwarding to reroute all calls or just trunk calls. If an extension with forwarding set for trunk calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the trunk call forwards as programmed.

Call Forwarding Chaining

Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to Voice Mail, callers to 301 or 304 go directly to 302’s mailbox.

Call Forwarding Cancel

Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding system-wide. The extension must have access level 4 or 5 set up in Program 1801 - Access Level (page 755).

Call Forwarding Key

A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.

● While the extension is idle, pressing the key puts the extension in the Call Forwarding pro-

graming mode - the same as pressing

If the extension has Call Forwarding enabled, and the user presses the key and waits

(for at least 6 seconds), Call Forwarding is automatically cancelled.

If the extension has Call Forwarding disabled, and the user presses the key and waits

(for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any).

ICM and dialing *3.

DS1000/2000 Software Manual Chapter 1: Features ◆ 63

Call Forwarding

● While the extension is busy, pressing the key switches Call Forwarding on and off.

Call Forwarding Key BLF

This ﬂash rate:

Means:

Off Call Forwarding is disabled.

Fast ﬂash The extension is in the Call For-

warding programming mode.

Wink off Call Forwarding is enabled at the

extension

Call Forwarding Toggle in a Personal Speed Dial Bin

If an extension doesn’t have an available programmable key for a Call Forwarding key, the user can program a Personal Speed Dial bin for similar operation (without the BLF). To do this:

● While on hook, dial #77.

● Press the key for the Personal Speed Dial bin you want to program + HOLD.

● For LINE/GRP/ICM, press ICM + HOLD.

● For NUM, dial *3 + HOLD.

● For NA, enter a name of your choosing + HOLD.

● Press SPK to exit.

While the extension is idle, pressing the bin key puts the extension in the Call Forwarding programing mode - the same as pressing

● If the extension has Call Forwarding enabled, and the user presses the bin key and waits (for at

least 6 seconds), Call Forwarding is automatically cancelled.

● If the extension has Call Forwarding disabled, and the user presses the bin key and waits (for

at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any).

ICM and dialing *3.

Call Forwarding Conﬁrmation Tone

Keyset users will hear a single conﬁrmation beep after enabling or cancelling Call Forwarding. Single line telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding. In prior software versions, extension users would have no audible indication that they successfully completed the Call Forwarding steps.

Conditions

● An extension’s Call Forwarding is reinstated after a power down or system reset. For example,

an extension with calls forwarded immediately to Voice Mail will still be forwarded to Voice Mail after the system resets or is powered down and then powered back up.

● Note: The display CFWD Not Allowed indicates that an Call Forwarding is denied because it

would set up an illegal Call Forwarding loop. For example, if extension 305 if forwarded to 301, and 301 attempts to forward to 305, the user at 305 would see the display

Allowed

Default Setting

Enabled

CFWD Not

64 ◆ Chapter 1: Features DS1000/2000 Software Manual

Call Forwarding

Programming Guide

Step-by-step guide for setting up Call

Forwarding

Step 1: Should an extension be able to forward their calls to a co-worker?

• In Program 0101 - Internal Call Forwarding

If yes

If no

Step 2: When a user enables Ring No Answer forwarding, does an unanswered call ring the

forwarding destination after the correct interval?

(page 617), enter Y to enable Call Forwarding.

• In Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

• In Program 0101 - Internal Call Forwarding (page 617), enter N to disable Call Forwarding.

• In Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

• In Program 0403 - Call Forward Ring No Answer

If yes

If no

Step 3: Should extension be allowed to use Call Forwarding Cancel?

If yes

If no

Step 4: Should extension have a Call Forwarding key?

If yes

If no

(page 655), leave at the current setting.

• In Program 0403 - Call Forward Ring No Answer (page 655), change the entry to meet the site’s requirements.

• In Program 1801 - Access Level (page 755), assign access level 4 or 5 to the extension.

• In Program 1801 - Access Level (page 755), assign access level 0-3 to the extension.

• In Program 1701 - Call Forwarding (page 741), assign a programmable key as a Call Forwarding key (code 27).

• In Program 1701 - Call Forwarding (page 741), do not assign a programmable key as a Call Forwarding key (code 27).

DS1000/2000 Software Manual Chapter 1: Features ◆ 65

Call Forwarding

Step 5: Should extension’s DSS Console have a Call Forwarding key?

Call Forwarding Timers

Step-by-step guide for setting up Call

Forwarding

• In Program 1704 - Call Forwarding (page 750),

If yes

If no

The following diagrams show how the system implements various timers when handling forwarded calls.

Transferred Trunk Call to Forwarded Extension

Extension A transfers trunk to extension B, which is forwarded Busy/No Answer (type 2) to extension C.

assign a key as a Call Forwarding key (code 27).

• In Program 1704 - Call Forwarding (page 750), do not assign a key as a Call Forwarding key (code 27).

0401 - Transfer Recall

0403 - Call Forward RNA

The trunk rings extension B for the Transfer Recall time. See Transfer on page 558 for more.

In unanswered, the call then rings extension C (the forward destination) for the Call Forward Ring No Answer time.

If still unanswered, the call rings the extension that initially transferred the call (A) for the Call Forward Ring No Answer time.

If still unanswered, call diverts to Key Ring

66 ◆ Chapter 1: Features DS1000/2000 Software Manual

DIL (no overﬂow) to Forwarded Extension

DIL (with no overﬂow) rings programmed destination, which is forwarded Busy/No Answer (type 2) to a co-worker.

Call Forwarding

0401 - DIL No Answer

DIL (with overﬂow) to Forwarded Extension

0401 - DIL No Answer

DIL rings programmed DIL destination for the DIL No Answer time.

In unanswered, the call rings the extension to which it is call forwarded for the DIL No Answer time.

If still unanswered, call diverts to Key Ring

DIL (with overﬂow) rings programmed destination, which is forwarded Busy/No Answer (type

2) to a co-worker.

DIL rings programmed DIL destination for the DIL No Answer time.

In unanswered, the call rings the extension to which it is forwarded for the DIL No Answer time.

If unanswered, the DIL rings the programmed

0401 - DIL No Answer

DS1000/2000 Software Manual Chapter 1: Features ◆ 67

overﬂow destination for the DIL No Answer time.

If still unanswered, call diverts to Key Ring

Call Forwarding

Trunk Call on Hold at Forwarded Extension

Extension forwarded to co-worker using Busy/ No Answer (type 2) to a co-worker puts trunk call on Hold.

0403 - Hold Recall

0401 - Trunk Revert

Programming List

Program 0101 - Internal Call Forwarding (page 617)

In an extension’s Class of Service, enter Y to enable internal Call Forwarding.

Program 0403 - Call Forward Ring No Answer (page 655)

For Call Forwarding Ring No Answer, set how long a forwarded call rings an unanswered extension before routing to the forwarding destination.

Program 1701 - Call Forwarding (page 741)

For keysets, assign a programmable key as a Call Forwarding key (code 27).

Program 1704 - Call Forwarding (page 750)

For DSS Consoles, assign a key as a Call Forwarding key (code 27).

Program 1801 - Extension Class of Service Assignment (page 755)

Assign Class of Service to extensions.

Program 1801 - Access Level (page 755)

To use Call Forwarding Cancel, an extension must have access level 4 or 5.

If not picked up, trunk call recalls the extension that put it on Hold after the Hold Recall time.

The call then rings the extension that put it on Hold for the Trunk Revert time.

If still unanswered, call diverts to Key Ring

68 ◆ Chapter 1: Features DS1000/2000 Software Manual

Other Related Features

Call Coverage Keys (page 59)

Call Forwarding will not reroute a call ringing a Call Coverage Key.

Call Forwarding Off Premise (page 75)

Off Premise Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote ofﬁce).

Direct Inward Line (page 170)

Call Forwarding will reroute Direct Inward Lines.

Do Not Disturb (page 220)

●

Call Forwarding considers an extension in DND as busy. In addition, an extension can have both DND and Call Forwarding enabled at the same time.

●

Note that Call Forwarding has priority over Do Not Disturb. If both are enabled simultaneously at an extension, Call Forwarding is in force.

Extension Hunting (page 239)

●

If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow Call Forwarding.

●

In software version 03.10.08 or higher, calls to a UCD Hunting Group will not follow Call Forwarding at a group member’s extension. However, calls directed to the group member’s extension (such as DILs and transferred calls) will follow the Call Forwarding set up at the extension. In software versions prior to 03.20.08, Call Forwarding at a group member’s extension would pull a UCD call out of the group and send it to the programmed forwarding destination.

Group Ring (page 279)

Call Forwarding will not reroute Group Ring calls.

Intercom (page 339)

Call Forwarding when Busy and Call Forwarding when Busy/Not Answered will not reroute voice-announced Intercom calls. It will reroute only ringing Intercom calls.

Key Ring (page 344)

Call Forwarding will not reroute Key Ring calls.

Line Keys (page 356)

Call Forwarding will not reroute calls ringing line keys.

Loop Keys (page 360)

Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL).

Message Waiting (page 368)

●

An extension user cannot leave a Message Waiting at an co-worker that has Call Forwarding Immediate (*34) enabled. Pressing MW automatically leaves a message at the forwarding destination instead.

●

An extension user cannot leave a Message Waiting at a busy co-worker that has Call Forwarding Busy/No Answer (*32) enabled. Pressing MW will automatically leave a message at the forwarding destination instead.

Selectable Display Messaging (page 471)

Enabling or canceling Call Forwarding cancels an extension’s Selectable Display Messaging.

Transfer (page 558)

●

Call Forwarding will reroute transferred calls.

●

When handling Transfer recalls, Call Forwarding has priority over Extension Hunting. See Interaction Between Call Forwarding, Extension Hunting, and Transfer Recall on page 560

for more.

Call Forwarding

DS1000/2000 Software Manual Chapter 1: Features ◆ 69

Call Forwarding

Feature Operation

22-Button and 34-Button Display Telephone Operation

To activate Call Forwarding:

1. Press

2. Dial 4 or press IMM for Call Forwarding Immediate. You see:

ICM and dial *3.

OR Press PGM + CFWD.

Dial

6 or press RNA for Call Forwarding No Answer. You see:

Dial

2 or press BNA for Call Forwarding Busy/No Answer. You see:

3 or press MORE + OFFP for Off Premise Call Forwarding. (See Call Forwarding Off

Dial Premise in the New Features section for more.) You see:

7 or press MORE + AME for Personal Answering Machine Emulation. (See Voice Mail

Dial in this section for more.) You see:

8 or press MORE + MSG to select a Selectable Display Message. (See Selectable Dis-

Dial play Messaging in this section for more.)

70 ◆ Chapter 1: Features DS1000/2000 Software Manual

3. Dial destination extension (or 0 for your operator).

Dial the Voice Mail master number.

Press MW.

4. Select the Call Forwarding type:

2 or press ALL to forward all calls.

- Dial

- Dial 8 or press TRNK to forward just trunk calls.

It is no longer necessary to press SPK to hang up.

To cancel Call Forwarding

1. Press

ICM and dial *3.

OR Press CLEAR + PGM + CFWD. You see:

Call Forwarding

2. Dial

3. Call Forwarding is cancelled.

0, press CLEAR, or press NONE to cancel forwarding.

It is no longer necessary to press SPK to hang up.

DS1000/2000 Software Manual Chapter 1: Features ◆ 71

Call Forwarding

Super Display Telephone Operation

To activate Call Forwarding:

1. Press

ICM and dial *3.

OR Press PROGRAM + CALL FWRD.

2. Dial

Dial

4 or press IMMEDIATE for Call Forwarding Immediate. You see:

6 or press RING/NO ANS for Call Forwarding No Answer. You see:

2 or press BUSY/NO ANS for Call Forwarding Busy/No Answer. You see:

Dial 3 or press OFF-PREMISE for Off Premise Call Forwarding. (See Call Forwarding Off

72 ◆ Chapter 1: Features DS1000/2000 Software Manual

Call Forwarding

Premise in the New Features section for more.) You see:

Dial

7 or press ANS MACHINE for Personal Answering Machine Emulation. (See Voice Mail

in this section for more.) You see:

8 or press MESSAGE to select a Selectable Display Message. (See Selectable Display

Dial Messaging in this section for more.)

3. Dial destination extension (or OR

Dial the Voice Mail master number.

MW.

Press

0 for your operator).

4. Select the Call Forwarding type:

- Dial

2 or press ALL to forward all calls.

DS1000/2000 Software Manual Chapter 1: Features ◆ 73

Call Forwarding

To cancel Call Forwarding

1. Press

- Dial 8 or press TRUNK ONLY to forward just trunk calls.

It is no longer necessary to press SPK to hang up.

ICM and dial *3.

OR Press PROGRAM + CALL FWRD. You see:

2. Dial

3. Call Forwarding is cancelled.

Cancelling Call Forwar

To cancel all Call Forwarding system-wide:

1. Do not lift the handset, do not press SPK, and do not press ICM.

2. Dial # + CC (22).

OR Press NONE. OR Press CLEAR.

It is no longer necessary to press SPK to hang up.

ding System-Wide

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

3. Dial

74 ◆ Chapter 1: Features DS1000/2000 Software Manual

Y (9) to cancel forwarding.

N (6) to exit this procedure without canceling.

Dial

Call Forwarding Off Premise

Description

DS1000/2000 Available.

When a user is out of the ofﬁce, they can send their calls to their home ofﬁce or cell phone.

Off Premise Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote ofﬁce) if allowed by their Class of Service. Keyset users can stay in touch by having Off Premise Call Forwarding automatically forward their calls while they are away from the ofﬁce. To set up Off Premise Call Forwarding, the user selects the trunk or trunk group over which the call should route, as well as the number the system should dial. The number dialed can be from an extension’s Personal Speed Dial bin containing an outside number, or the user can enter an outside number directly into their Personal Speed Dial bin 720. When a call rings the forwarded extension, the system selects the speciﬁed trunk or group and then outdials the stored number.

Off Premise Call Forwarding reroutes:

● Intercom calls

● Transferred calls

● Direct Inward Lines

● UTRF (unscreened transfer) calls routed from the Voice Mail Automated Attendant

● Circular and Terminal Extension Hunting calls

Off Premise Call Forwarding does not reroute:

● Key Ring calls

● Calls to a UCD Group master number.

● Group Ring calls (i.e., calls to a Ring Group master number)

● UCD Hunting Calls (i.e., calls to a UCD master number)

● Ringing Call Coverage key calls

You can set up Off Premise Call Forwarding to reroute all calls or just trunk calls. If an extension with forwarding set for trunk calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the trunk call forwards as programmed.

Call Forwarding Off Premise Example

Call Routes to Emergency Service Number After Hours

A service department dispatcher has Key Ring for trunks 1-4 during the day. The dispatcher answers calls on those lines and assigns dispatchers accordingly. At night, the calls on trunks 1-4 must automatically route to the technician on call for emergency service. To do this:

1. In Program 1003 - Direct Termination (Day) (page 712), make sure trunks 1-4 are assigned

as Key Ring trunks (by pressing CLEAR).

2. In Program 1003 - Direct Termination (Night) (page 713), terminate trunks 1-4 directly to

the dispatcher’s extension (e.g., extension 300).

3. At the dispatcher’s extension, program a Personal Speed Dial bin for each technician that is

qualiﬁed to take emergency calls.

4. At the end of the day, the dispatcher presses their Night (System Mode System) Key (nor-

mally key 11) to put the system in the night mode.

DS1000/2000 Software Manual Chapter 1: Features ◆ 75

Call Forwarding Off Premise

5. After enabling the night mode, the dispatcher implements Off Premise Call Forwarding to

whichever Speed Dial bin represents the technician on call for that evening.

6. Calls ringing trunks 1-4 at night automatically route to the technician on call.

Conditions

● Telco must provide Loop Disconnect Supervision on the originating trunk (i.e., the trunk

that Off Premise Call Forwarding will reroute).

● All other Speed Dial programming also applies to Off Premise Call Forwarding.

● An extension Speed Dial number stored in bin 719 should not be longer than 16 digits. If it is,

the system automatically clears bin 719 when it stores an Off Premise Call Forwarding number in bin 720.

● An extension user cannot off premise call forward to a Personal Speed Dial bin that contains

an Intercom number. If the user selects a bin that contains an Intercom number, the system cancels Off Premise Call Forwarding.

● Off Premise Call Forwarding is cleared after a system reset or power down.

● If a trunk rings an off-premise forwarded extension and the speciﬁed outbound route is busy,

the system reroutes the call to the programmed overﬂow destination (normally Key Ring). Intercom callers will hear busy tone if the outbound route is busy, and have the option of dialing 2 for Trunk Queuing or Trunk Callback.

● Tandem Trunking must be enabled for the originating trunk (i.e., the trunk that Off

Premise Call Forwarding will reroute).

If a screened Transfer is made to an extension with Trunk Only forwarding, and Tan-

dem Trunking is not enabled for the originating trunk, the transferred trunk immediately goes to Key Ring when the transferring party hangs up.

If a screened Transfer is made to an extension with All Calls forwarding, and Tandem

Trunking is not enabled for the originating trunk, the transferred trunk will stay at the transferring extension when that party hangs up.

● Off Premise Call Forwarding is not available at single line telephones.

Default Setting

● Call Forwarding Off Premise is disabled is an extension’s Class of Service.

● Tandem Trunking is disabled for trunks.

76 ◆ Chapter 1: Features DS1000/2000 Software Manual

Call Forwarding Off Premise

Programming Guide

Step-by-step guide for setting up Call

Forwarding Off Premise

Step 1: Should extension be able to use Call Forwarding Off Premise?

• In Program 0101 - Off Premise Call Forward

If yes

(page 617), enable Off Premise Call Forwarding in the extension’s Class of Service.

• In Program 0101 - Internal Call Forwarding (page 617), enable internal Call Forwarding in the extension’s Class of Service.

• In Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

• In Program 1802 - Speed Dial Block (page 761), assign a Speed Dial block to an extension. If the

extension does not have a block assigned, it cannot use Call Forwarding Off Premise.

• In Program 0101 - Off Premise Call Forward

If no

Step 2: Do you want Call Forwarding Off Premise to reroute incoming trunk calls?

If yes

If no

Step 3: Do you want to enter Personal Speed Dial bins from the system program for exten-

sions to use with Call Forwarding Off Premise?

If yes

If no

(page 617), disable Off Premise Call Forwarding in the extension’s Class of Service.

• In Program 1801 - Extension Class of Service Assignment (page 755), assign Class of Service to extensions.

• In Program 1003 - Tandem Trunk (page 714), enable Tandem Trunking for the originating trunk(s).

• In Program 1003 - Tandem Trunk (page 714), dis- able Tandem Trunking for the originating trunk(s).

• In Program 1702 - Personal Speed Dial on page 743, enter Personal Speed Dial numbers for an extension. (You cannot use Intercom Speed Dials for Call Forwarding Off Premise.)

• Skip this step.

DS1000/2000 Software Manual Chapter 1: Features ◆ 77

Call Forwarding Off Premise

Programming List

Program 0101 - Off Premise Call Forward (page 617)

Use this option to enable (Y) or disable (N) an extension’s ability to use Off Premise Call Forwarding. When disabled, the Off Premise Call Forwarding option is hidden on the telephone display.

Program 0101 - Internal Call Forwarding (page 617)

Use this option to enable (Y) or disable (N) an extension’s ability to use Call Forwarding. If an

extension cannot use Call Forwarding, they cannot also use Off Premise Call Forwarding.

Program 1003 - Tandem Trunk (page 714)

Enable (Y) Tandem Trunking for trunks if Off Premise Call Forwarding should be able to route incoming trunk calls to an off-premise location. The originating trunk (i.e., the trunk that Off Premise Call Forwarding will reroute) must have this option enabled. If enabled, the system can forward an incoming trunk call over a second trunk to an off-premise number. If disabled, trunk-to-trunk forwarding cannot occur. This option is not required when the system is forwarding Intercom calls off-premise.

When this option is disabled (N), the system will immediately route a trunk ringing an OPX Call Forwarded extension to Key Ring. It will not attempt to reroute the call.

Program 1702 - Personal Speed Dial (page 743)

You can optionally enter Personal Speed Dial numbers from the system program. The Personal Speed Dial number you enter for Off Premise Call Forwarding must contain a trunk or trunk group route. You cannot select Intercom Speed Dials for Off Premise Call Forwarding.

Program 1801 - Extension Class of Service Assignment (page 755)

Assign Class of Service to extensions.

Program 1802 - Speed Dial Block (page 761)

Assign a Speed Dial block (1-62) to an extension. If the extension does not have a block assigned, it cannot use Off Premise Call Forwarding. If the extension does not have a Speed Dial block assigned, the Call Forwarding Off Premise option is not available (i.e., is hidden on the display).

Other Related Features

Call Forwarding (page 63)

Call Forwarding permits an extension user to redirect their call to another extension.

78 ◆ Chapter 1: Features DS1000/2000 Software Manual

Feature Operation

22-Button and 34-Button Display Telephone Operation

To set up Call Forwarding Off Premise:

1. Press the OR Press PGM + CFWD. You see:

Call Forwarding Off Premise

ICM key and dial *3.

2. Dial

3. Press

4. You see:

5. If you press

3 and skip to step 5.

MORE. You see:

Press

OFFP.

BIN to select a Speed Dial bin as your Off Premise Call Forwarding number.

- Press

- Press NUM to store a new Off Premise Call Forwarding number (automatically in bin 720).

- Press VIEW to view the currently enabled Off Premise Call Forwarding number (if any).

BIN

to store the number in a Speed Dial bin, you see:

- Select the Speed Dial bin (dial 701-720 or press the bin key) you want to use + OR

If you press

NUM

to store a new number (automatically in Speed Dial bin 720), you see:

HOLD

to exit.

- Enter the trunk number (e.g., 1 for trunk 1), trunk group number (e.g., 90 for group 0), or

to store Intercom codes +

- Following Speed Dial programming methods, enter the number you want to store (up to 16

digits long, including

- You cannot enter a name using this option.

- If you already have a number stored in bin 20, you see:

Yes

- Press

DS1000/2000 Software Manual Chapter 1: Features ◆ 79

to enter a new number or No to back up to step 4.

HOLD

MIC

to store a pause and

FLASH

to store a Flash) +

HOLD

to exit.

ICM

Call Forwarding Off Premise

If you pressed

- Press

6. You see:

7. Select the Call Forwarding type:

- Dial

2 or press ALL to forward all calls.

- Dial 8 or press TRNK to forward just trunk calls.

8. Once returning to idle, your telephone display will show:

FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number.

- If you selected a Speed Dial bin with a stored name, the name will display instead.

To cancel Call Forwarding Off Premise:

1. Press the OR Press CLEAR + PGM + CFWD. You see:

VIEW

to view your currently stored number, you see:

SPK

to exit the

ICM key and dial *3.

VIEW

mode.

2. Press

3. Off Premise Call Forwarding is cancelled.

NONE.

OR Dial 0. OR Press CLEAR.

80 ◆ Chapter 1: Features DS1000/2000 Software Manual

Call Forwarding Off Premise

22-Button Non-Display Telephone Operation

It is strongly recommended that you use a display telephone when setting up Off Premise Call Forwarding. If you don’t have a display telephone, the following procedure explains how you can use a 22-button non-display set to enable Off Premise Call Forwarding.

To set up Call Forwarding Off Premise:

1. Program the number you want Call Forwarding Off Premise to dial into one of your Personal Speed Dial bins (701-720).

You must

For example, the following sequence programs the number 12039265400 with the

name NEC to go out over trunk group 90:

#77 + 701 + HOLD + 90 + HOLD + 12039265400 + HOLD + 62 + 32 + 23 + HOLD + SPK.

2. Press the

3. Dial 2 and enter the Personal Speed bin number you programmed in step 1 above + HOLD.

4. Select the Call Forwarding type:

- Dial

2 or press ALL to forward all calls.

- Dial 8 or press TRNK to forward just trunk calls.

Your DND key ﬂashes.

To cancel Call Forwarding Off Premise:

● Press the ICM key and dial *30.

Your

do this before proceeding to step 2 below.

ICM key and dial *33.

DND key goes out.

DS1000/2000 Software Manual Chapter 1: Features ◆ 81

Call Forwarding Off Premise

Super Display Telephone Operation

To set up Call Forwarding Off Premise:

1. Press the OR Press PROGRAM + CALL FWRD. You see:

ICM key and dial *3

2. Dial

3. If you press SPEED DIAL BIN to store the number in a Speed Dial bin, you see:

3 or press OFF-PREMISE. You see:

- Press

SPEED DIAL BIN to select a Speed Dial bin as your Off Premise Call Forwarding

number.

- Press NUMBER to store a new Off Premise Call Forwarding number (automatically in bin

720).

- Press VIEW to view the currently enabled Off Premise Call Forwarding number (if any).

- Select the Speed Dial bin (701-720) you want to use + OR

82 ◆ Chapter 1: Features DS1000/2000 Software Manual

HOLD to exit.

Call Forwarding Off Premise

If you press NUMBER to store a new number (automatically in Speed Dial bin 720), you see:

- Enter the trunk number (e.g., 1 for trunk 1), trunk group number (e.g., 90 for group 0), or

ICM to store Intercom codes + HOLD.

- Following Speed Dial programming methods, enter the number you want to store (up to 16

digits long, including MIC to store a pause and FLASH to store a Flash) + HOLD to exit.

- You cannot enter a name using this option.

- If you already have a number stored in bin 20, you see:

Yes to enter a new number or No to back up to step 3.

- Press OR

If you pressed VIEW to view your currently stored number, you see:

SPK to exit the VIEW mode.

- Press

4. You see:

5. Select the Call Forwarding type:

- Dial

2 or press ALL to forward all calls.

DS1000/2000 Software Manual Chapter 1: Features ◆ 83

Call Forwarding Off Premise

- Dial 8 or press TRUNK ONLY to forward just trunk calls.

6. Once returning to idle, your telephone display will show:

FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number.

- If you selected a Speed Dial bin with a stored name, the name will display instead.

To cancel Call Forwarding Off Premise:

1. Press the OR Press PROGRAM + CALL FWRD. You see:

ICM key and dial *3

2. Press

3. Off Premise Call Forwarding is cancelled.

NONE.

OR Dial 0. OR Press CLEAR.

84 ◆ Chapter 1: Features DS1000/2000 Software Manual

Call Timer

Description

DS1000/2000 Available.

Call Timer helps users that must keep track of their time on the phone.

Call Timer lets a keyset user with a Call Timer key time their trunk calls on the telephone display. There are two types of Call Timer keys:

● Manual Call Timer

Any time while placing a call or while on a call, a display keyset user can press their Manual Call Timer key to start the Call Timer. The Call Timer will continue until the user hangs up or presses their Manual Call Timer key again.

● Automatic Call Timer

In addition to the features of the Manual Call Timer key, the Automatic Call Timer key provides automatic timing for trunk calls. When a display keyset with an Automatic Call Timer key places or answers a trunk call, the Call Timer automatically starts when that trunk call connects. The Automatic Call Timer does not automatically start for Intercom calls. The Automatic Call Timer can also work like a Manual Call Timer key. There is no need to have a Manual and Automatic Call Timer key on the same phone.

The Call Timer feature also provides:

● Review of Previously Timed Call

Any time after hanging up from a timed call, a display keyset user can press their Manual or Automatic Call Timer key to review the duration of that call.

● Timer Reset for Current Call

While the display keyset user is timing their call, they can press CLEAR at any time to reset the Call Timer to 00:00:00.

● Automatic Timer Stop

The system assigns the Call Timer to the active call. When the user terminates the active call, the Call Timer automatically shuts down.

● Wrap-up Timer Display

After hanging up a timed call, a display keyset will show the Call Timer data for 6 seconds before returning the display to idle. This gives the extension user adequate time to make a record of the timed call, if desired.

Conditions

None

Default Setting

No Call Timer keys assigned.

DS1000/2000 Software Manual Chapter 1: Features ◆ 85

Call Timer

Programming Guide

Step 1: Should extension have a Manual Call Timer key?

Step 2: Should extension have an Automatic Call Timer key?

If yes

If no

If yes

Step-by-step guide for setting up Call Timer

• In Program 1701 - Call Timer Key (page 739), assign a Manual Call Timer key (code 16 + 1). Make sure you do not also have an Automatic Call Timer key assigned (code 16 + 2).

• In Program 1701 - Call Timer Key (page 739), make sure the extension does not have a Manual Call Timer key assigned (code 16 + 1).

• In Program 1701 - Call Timer Key (page 739), assign an Automatic Call Timer key (code 16 +

2). Make sure you do not also have a Manual Call Timer key assigned (code 16 + 1).

If no

Programming List

Program 1701 - Call Timer Key (page 739)

Assign a programmable key on an extension as a Call Timer key (code 16). The options are manual (1) and automatic (2).

Other Related Features

Caller ID (page 95)

The Auto Timer feature interacts with Caller ID on the ﬁrst line of the telephone display.

Central Ofﬁce Calls, Placing (page 119)

Call Timer shows the time a user has been on a trunk call.

Flash (page 264)

Flash restarts the Call Timer.

Hold (page 296)

A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold and another user picks it up, the timer restarts for the new user.

Station Message Detail Recording (page 498)

The SMDR report also keeps track of the time on a call.

• In Program 1701 - Call Timer Key (page 739), make sure the extension does not have an Automatic Call Timer key assigned (code 16 + 2).

86 ◆ Chapter 1: Features DS1000/2000 Software Manual

Feature Operation

To time your trunk call if you have an Automatic Call Timer key:

● Place or answer trunk call.

The Call Timer starts automatically. The Automatic Call Timer key lights red while the

system times the call.

To manually time your Intercom or trunk call:

● While placing or while on the call, press the Manual or Automatic Call Timer key.

the Call Timer key lights red while the system times the call.

To stop the Call Timer:

● Hang up.

The timer automatically stops after 6 seconds. OR

● Press the Manual or Automatic Call Timer key.

To restart the timer, press CLEAR.

To reset the Call Timer to 00:00:00 while it is running (i.e., timing your call):

● Press CLEAR.

Call Timer

To review the duration of your last timed call:

● While idle, press the Manual or Automatic Call Timer key.

Press CLEAR or wait 6 seconds to return to idle Time/Date display.

DS1000/2000 Software Manual Chapter 1: Features ◆ 87

Call Waiting / Camp-On

Description

DS1000/2000 Available.

Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten.

With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On (by dialing 2), the system signals the busy extension with two beeps indicating the ﬁrst waiting call. (The busy extension can be on a handset or Handsfree call.) The call goes through when the extension becomes free.

If an extension has more than one caller waiting, they queue on a ﬁrst-in/ﬁrst-out basis (FIFO). The extension will not hear Camp-On beeps for additional waiting calls.

Off-Hook Signaling also alerts the user when unanswered calls are waiting to get through. Turn to Off-Hook Signaling on page 394 for more.

The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur for an extension when they are the exclusive recipient of the call (such as a DIL).

Off-Hook Ringing

Camp-On

Tones

Key Ring Yes No

Transferred Trunk Call Yes Yes

Direct Inward Line Yes Yes

Transfer from Voice Mail (UTRF) Yes Yes

Call Coverage Key Yes No

Group Call Pickup Key Yes No

For Off-Hook ringing, 1802 - Off-Hook Signaling for CO Calls = 2.

For Camp-On tones, 1802 - Off-Hook Signaling for CO Calls = 1.

Conditions

● A system reset or power failure cancels all Camp-Ons system wide.

● While busy on a call, Camp-On tones occur only for the ﬁrst incoming call and do not repeat.

Default Setting

Call Waiting tones enabled.

88 ◆ Chapter 1: Features DS1000/2000 Software Manual

NEC DS1000, DS2000 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Introduction

Before Reading This Section

Using This Section

DS2000 Load Factor

DS2000 Load Factor Calculations

DS1000 Load Factor

DS1000 System Load Factor Calculations

DS1000 Default Setup

Initial System Startup

Default Feature Setup

Initial Startup Programming

Charts and Illustrations

2-OPX Module

2500 Sets / Single Line Telephones

Account Codes

Optional (Unforced) Account Codes

Forced Account Codes

Using Account Codes and Speed Dial

Using Account Codes with Last Number Redial and Save

Account Codes and Emergency Calls

DSS Console Account Code Key

General Account Codes Programming

Optional (Unforced) Account Codes Programming

Forced Account Codes Programming

Account Codes Programming Examples

Alphanumeric Display

Attendant Call Queuing

Operator Call Key

Attendant Position

Auto Redial

Automatic Handsfree

Automatic Ring Down

Adds, Moves, and Changes

Adding PCBs of Different Capacities

Permanently Deinstalling PCBs

Renumbering Extensions and Trunks

Background Music

Barge In (Intrusion)

Battery Backup

Call Coverage Keys

Call Coverage Guard Timer

Call Forwarding

Call Forwarding Chaining

Call Forwarding Cancel

Call Forwarding Key

Call Forwarding Toggle in a Personal Speed Dial Bin

Call Forwarding Timers

Call Forwarding Off Premise

Call Forwarding Off Premise Example

Call Timer

Call Waiting / Camp-On