NEC DS1000, DS2000 Service Manual

Important Upgrade Information

• To use the IntraMail enhancements provided by software versions 03.2*.** and higher, you must use the NEC IntraMail Utility version 1.2 to upgrade your IntraMail CompactFlash card. If you don’t upgrade your card, the new features will not be available.

• If upgrading from version 3 software prior to 03.10.08 using telephone programming, you must reprogram the options in 1808-IntraMail Subscriber Mailbox Options , 8005-Intra-

Mail Master Mailbox Options , and 8006-IntraMail Routing Mailboxes after the upgrade.

• To avoid having to reprogram the above options, use the latest version of the DS1000/2000 System Administrator to backup and restore the site database.

• Go to

http://ws1.necii.com/ds2000

IntraMail Utility, System Administrator, and system software.

to download the latest versions of the Update Utility,

Software Manual

03.21.**

For additional resources, visit our Technical Support site on the web at

http://ws1.necii.com/ds2000

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway

Shelton, CT 06484

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc.

Printed in U.S.A.

Table of Contents

Chapter 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Before Reading This Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Using This Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

DS2000 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

DS2000 Load Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

DS2000 Load Factor Calculations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Examples of Typical DS2000 4-Slot Cabinet Configurations. . . . . . . . . . . . . . . . . . . . . . .5

Examples of Typical DS2000 8-Slot Cabinet Maximum Configurations . . . . . . . . . . . . . .5

DS2000 Hardware Default Setup with Automatic Slot Configuration . . . . . . . . . . . . . . .5

DS1000 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

DS1000 Load Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

DS1000 System Load Factor Calculations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

DS1000 Default Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Initial System Startup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Default Feature Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Initial Startup Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2-OPX Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

2500 Sets / Single Line Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Optional (Unforced) Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Forced Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Using Account Codes and Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Account Codes with Last Number Redial and Save . . . . . . . . . . . . . . . . . . . . . . . .25

Account Codes and Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

DSS Console Account Code Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

General Account Codes Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Optional (Unforced) Account Codes Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Forced Account Codes Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Verified Account Codes Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Account Codes Programming Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Operator Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Automatic Ring Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Automatic Slot Configuration (DS2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Adds, Moves, and Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Adding PCBs of Different Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Permanently Deinstalling PCBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

DS1000/2000 Software Manual

Table of Contents ◆ i

Table of Contents

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Call Forwarding Off Premise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Call Waiting / Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Caller ID Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Conference, Meet-Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Conference, Unsupervised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Cordless Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Dial Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Direct Inward Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Renumbering Extensions and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Call Coverage Guard Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Call Forwarding Chaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Call Forwarding Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Call Forwarding Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Call Forwarding Toggle in a Personal Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Call Forwarding Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Call Forwarding Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Call Forwarding Off Premise Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Single and Multiple Message Format Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Caller ID on the SMDR Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Caller ID Integration with Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Second Call Caller ID (Extension Level Call Waiting Caller ID). . . . . . . . . . . . . . . . . . .96

Third Party Caller ID Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Caller ID Display Separator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Caller ID to Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

DSP-Based Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Caller ID Logging Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Caller ID and Answering Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Some Common Caller ID Logging Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

22-Button and 34-Button Display Telephone Operation. . . . . . . . . . . . . . . . . . . . . . . . .110

Super Display Telephone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Answering Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Single Ring Option for Single Line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Expanded Dial Buffering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Store and Forward with Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

ANI/DNIS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

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DS1000/2000 Software Manual

Table of Contents

DID Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

An Overview of DID Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

How Call Forwarding and Extension Hunting Interact with DID Calls . . . . . . . . . . . . .159

DID Call Handling with Call Forwarding and Extension Hunting . . . . . . . . . . . . . . . . .160

DID Station Intercept and Trunk Overflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Direct Inward Dialing Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

ANI/DNIS Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Direct Inward Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Direct Station Selection (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Direct Station Selection (DSS) Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Direct Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Directory Dialing Display Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Display, Alphanumeric . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

The Distinctive Ringing Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Understanding Ring Types and Ring Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

The Basics of How to Change the “Sound” of a Ring Type . . . . . . . . . . . . . . . . . . . . . .202

When Multiple Calls Ring an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Programming Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

Do Not Disturb BLF for Hotline and Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . .221

Do Not Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226

Equal Access Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232

Expanded Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233

Default Numbering in DS1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234

Default Numbering in DS2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235

Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237

Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Terminal Hunting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Uniform Call Distribution (UCD) Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Extension Hunting Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264

Flash for Single Line Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264

Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .267

Forced Trunk Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

Overflow for Group Ring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

Handsfree and Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Handsfree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Handsfree Answerback and Forced Intercom Ringing . . . . . . . . . . . . . . . . . . . . . . . . . .287

Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Headset Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Off-Hook Signaling and Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

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Table of Contents

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .339

Key Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .344

Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .348

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .351

Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .356

Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .360

Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .368

Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .373

Modem Cut-Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .376

Monitor / Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .378

Multiple Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .380

Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .381

Names for Extensions and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .384

Night Service / Night Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394

Off-Premise Extensions / On-Premise SLT Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .399

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .408

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .409

System (Regular) Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Exclusive Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Distinctive Flash Rate on Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Enhanced Hold Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Using Hold at a Single Line Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301

Keyset Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308

Super Display Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .317

Soft Key Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327

Call States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .335

Handsfree Answerback and Forced Intercom Ringing . . . . . . . . . . . . . . . . . . . . . . . . . .339

Overflow for Key Ring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .344

Language Selection and SMDR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .348

Enhanced Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .351

Answering Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .356

Switched Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .360

Fixed Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .360

Answering Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .360

Single Line Telephone Message Waiting Enhancements . . . . . . . . . . . . . . . . . . . . . . . .368

Handsfree Reply Soft Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .373

Modem Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .376

Night Service Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

Basic Night Service Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

Off-Hook Signaling for Trunk Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394

Off-Hook Signaling for Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394

Off-Hook Signaling for Hotline Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394

Ringing For Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .399

Ringer Equivalence Number (REN) Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . .399

Internal Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .409

External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .409

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Page Relay Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .410

Trunk Ringing Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .410

Intercom Ring Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .410

Door Chime Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .411

Background Music Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .411

Ring Over Page Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .411

Paging, Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .419

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .420

Distinctive Flash Rate on Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .421

Enhanced Personal Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .421

Enhanced System Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .422

PBX/Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .426

PBX/Centrex Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .426

PC Program (System Administrator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .429

Programming List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .430

Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

Idle Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

Intercom Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

Prime Line vs. Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .437

Privacy Release Guard Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .437

Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .440

Programmable Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .444

Programmable Idle Menu Soft Keys (Super Display) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .450

Pulse to Tone Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .453

Regional Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .455

Removing Trunks and Extensions From Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .457

Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .459

Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .462

Ringdown Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .463

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .465

Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .468

Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .471

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .478

Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .479

Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .480

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .481

System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .481

Personal Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .481

Allocating Speed Dial Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .481

Unique Speed Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .482

Storing Trunk Routing in a Speed Dial Bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .482

Centrex Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .483

Chaining Bins for Dialing Long Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .483

Manually Dialing After Speed Dial on T1 Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . .483

Split (Alternate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .493

Station Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .495

Ring/Message Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .497

Station Message Detail Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498

Call Duration Independent of System Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498

Sample SMDR Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498

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System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .505

System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506

System Programming Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508

System Programming List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .511

System Programming Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .514

System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .516

System Timers, Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .519

System Timers, Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .524

T1 Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .530

Tandem Trunking / Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .538

Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .542

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .546

Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .549

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .558

Trunk Group Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .566

Trunk (Line) Queuing / Trunk Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .569

Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .572

Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .576

User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .577

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .580

SMDR Report Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499

SMDR Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499

DS2000 PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508

Data Base Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508

DS1000 Database Transfer Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508

Rules for Detecting Normal CO (Single) Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .527

Rules for Detecting Special (Double) Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .528

Rules for Detecting Loop Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .528

ANI/DNIS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .530

FSK Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .530

E1 Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .531

T1 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .534

ANI/DNIS and Caller ID Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .535

E1 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .536

Using Trunk-To-Trunk Transfer to Set Up a Tandem Call. . . . . . . . . . . . . . . . . . . . . . .541

The Toll Restriction Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .550

Toll Restriction Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .550

Default Toll Restriction Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .551

Some Common Toll Restriction Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .556

Distinctive Flash Rate on Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .558

Enhanced Recall Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .559

Handsfree Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .559

Interaction Between Call Forwarding, Extension Hunting, and Transfer Recall . . . . . .560

Trunk Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .569

Trunk Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .569

Trunk Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .569

Call Forwarding to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .580

Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .580

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .581

Conversation Record Key for a Co-worker’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . .581

Personal Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .581

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Voice Mail Overflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .581

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .582

Interactive Soft Key Shows New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .582

Setting Up NVM-Series Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .582

DS1000 Ring Assignments and Voice Mail Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .582

Improved Handling of Extensions in Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . .582

Programming Your Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .584

Simplified External Voice Mail Programming . . . . . . . . . . . . . . . . . . . . . . . . . 584

Setting Up VANGARD Mail for NVM-1000/2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . .585

Setting Up NVM-2e and NVM-1000/2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .585

Setting Up Older NVM-Series Voice Systems without DS1000/2000 Integration. . . . .586

Call Forwarding Timers and Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .591

Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .600

Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .603

Enhanced Volume and Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .603

Enhanced Volume and Contrast Control Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . .604

Walking Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .606

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . .606

Year 2000 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .610

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Chapter 2 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611

Introduction to Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .611

0100 - Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .617

0200 - Tenant Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .628

0300 - System Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .635

0400 - Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .642

0500 - System Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671

0600 - Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .683

0800 - Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .697

1000 - Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .699

1100 - Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .719

1200 - Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .721

1300 - Caller ID Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .723

Before You Start Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .611

0101 - Class of Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .617

0201 - Tenant Option Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

0202 - Ring Over External Page Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .632

0203 - UNA Ringing Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .634

0301 - System Options (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .635

0302 - System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .639

0401 - System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .642

0402 - Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .647

0403 - Station Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .655

0404 - Analog Station Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .658

0405 - T1/E1 Trunk Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .661

0406 - T1 Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .665

0407 - E1 Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .667

0408 - E1 MFC Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .669

0501 - Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671

0502 - Station Extension Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .676

0503 - Trunk Extension Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .677

0505 - Extension Swap Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .678

0510 - ACD/UCD Master Extension Numbers and Names . . . . . . . . . . . . . . . . . . . . . .679

0511 - Ring Group Master Extension Numbers and Names . . . . . . . . . . . . . . . . . . . . . .681

0601 - Configure Toll Level Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .683

0602 - 1010 + XXX Equal Access Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .686

0603 - 1 + NPA/NXX Dialing 3-Digit Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .688

0604 - 1 + NPA + NXX Dialing 6-Digit Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .690

0605 - NPA/NXX Dialing 3-Digit Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .692

0606 - NPA + NXX Dialing 6-Digit Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .694

0610 - PBX Access Codes Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696

0801 - Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .697

1001 - Trunk Port Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .699

1002 - Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .709

1003 - Trunk Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .712

1004 - Line Group Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .716

1005 - Trunk Caller ID Logging Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .717

1006 - Trunk Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718

1101 - System Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .719

1201 - Verified Account Codes Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .721

1301 - Caller ID Group Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .723

1302 - Caller ID Outbound Line/Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .724

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1302 - 10 Digit Local Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .725

1303 - Home Area (HNPA) Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .726

1304 - Home Area (HNPA) Exception List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .728

1305 - Foreign Area (FNPA) Exception List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .730

1400 - DID Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .732

1401 - Number of DID Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .732

1402 - DID Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .733

1403 - DID MFC Dialing Category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 736

1700 - Key Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .737

1701 - Programmable Function Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . .737

1702 - Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .743

1703 - DSS Key Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .745

1704 - DSS Console Key Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .746

1705 - Soft Key Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .752

1800 - Extension Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .754

1801 - Extension Port Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .754

1802 - Extension Options (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .758

1803 - Extension Line Access Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .763

1804 - Extension Trunk Group Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .765

1805 - Ring Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .767

1806 - Ring Type Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .769

1807 - Extension Options (Part 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .771

1808 - IntraMail Subscriber Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .775

8000 - Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .776

8001 - Voice Mail Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 776

8002 - Voice Mail Port Options (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .777

8003 - Voice Mail Port Options (Part 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .780

8004 - IntraMail System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .781

8005 - IntraMail Master Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .782

8006 - IntraMail Routing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .783

8007 - IntraMail Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .784

8008 - IntraMail Dial Action Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .785

9800 - System Utilities, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .786

9801 - Copy Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .786

9803 - Ring Tone Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .789

9804 - Initialize Caller ID Log Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .791

9900 - System Utilities, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .792

9901 - Reset Station Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .792

9902 - Set Up Stations (DS1000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .793

Setting Up the 2-OPX Module Secondary Channel in DS1000 . . . . . . . . . . . . 794

9902 - Set Up Stations (DS2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .796

Setting Up the 2-OPX Module Secondary Channel in DS2000 . . . . . . . . . . . . 796

9903 - Set Up Trunks (DS1000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .801

9903 - Set Up Trunks (DS2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .803

9904 - T1/E1 Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .807

9905 - Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .811

9906 - Database Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .812

9907 - Database Load . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .814

9908 - PC Card Erase Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .816

9988 - DS1000 Database Transfer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .817

9998 - Regional Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .821

9999 - System Initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 822

DS1000/2000 Software Manual

Table of Contents ◆ ix

Table of Contents

x ◆ Table of Contents

DS1000/2000 Software Manual

Introduction

Chapter 1

Features

Introduction

Before Reading This Section

Using This Section

Description

This section provides detailed information on the system’s features. If you don’t know what the various features are, review the Table of Contents for this section and the manual’s Index. After reviewing, turn back to this section for the speciﬁcs.

The features in this section are in alphabetical order, like a dictionary. This section subdivides each feature deﬁnition into headings as follows:

Read Description to get an overview of the feature. Along with the feature’s description are the

Conditions and Default Setting . Conditions provides the feature’s operational limits (if any).

Default Setting outlines how the feature works with the default (factory installed) Programming List. When initially installed, the system uses the default setting. For speciﬁc default settings on each program, refer to the chart at the end of this manual.

In each feature description there are two icons which provide additional essential information about the feature:

This is the tem, all options may not be available in all software levels. Read this text to ﬁnd out the speciﬁcs.

This is more productive and streamline company-wide communications.

DS1000/2000 Software Manual

Software History icon. Since NEC Uniﬁed Solutions is constantly enhancing your sys-

Feature Beneﬁt icon. Read this text to ﬁnd out how the feature can help co-worker’s become

Chapter 1: Features ◆ 1

Introduction

Programming Guide

Programming List

Other Related Features

To check your system’s software version:

1. Do not lift the handset, do not press

2. Dial 8.

Your system’s software version displays.

The Programming Guide is an easy-to-use chart that guides you step-by-step through programming the feature. If you’re not sure how to set up a feature, start ﬁrst with the Programming Guide.

Programming List explains the system Programming List that lets you customize the feature. Some

features require Programming List; others don’t. If you decide to customize a feature, use Section 2 to enter the change into the system.

Read this part to learn how the feature interacts with other features.

SPK

, and do not press

ICM

Feature Operation

This part provides you with instructions on how to use each feature. These instructions are also provided in the following documents:

●

DS1000/2000 Feature Handbook (P/N 80000MFH**)

●

DS1000/2000 Multibutton Telephone Quick Reference Guide (P/N 80000MBG**)

●

DS1000/2000 Analog Single Line Quick Reference Guide (P/N 80000SLT**)

●

DS1000/2000 Soft Key Glossary (P/N 80000GLO**)

2 ◆ Chapter 1: Features

DS1000/2000 Software Manual

DS2000 System Conﬁguration

1 .

DS2000 Load Factor

The total number of components you can install and connect to your DS2000 system depends on power supply capacity and the System Load Factor. Read the following notes, then turn to

Load Factor Calculations

4 Slot Cabinets

• Do not install more than 2 16DSTU PCBs under any circumstances.

• The ﬁrst 16DSTU PCB you install must be in the ﬁrst slot (CN1).

• Maximum conﬁguration is Cabinet).

• The total of all extensions and trunks cannot exceed

• Always use the System Load Factor Table to check you system conﬁguration.

DS2000 System Conﬁguration

below to calculate the System Load Factor.

Notes for Version 3 Software

112

ports

(although this limit cannot be achieved in a 4 Slot

112

DS2000

8 Slot Cabinets

• Do not install more than 2 16DSTU PCBs for each power supply. (Install your power supplies in the following order: slot CN10

• The ﬁrst 16DSTU PCB you install must be in the ﬁrst slot (CN1).

• The total of all extensions and trunks installed cannot exceed

• Maximum conﬁguration is

• Always use the System Load Factor Table to check your system conﬁguration.

To take full advantage of all the new features and enhancements in software version 03.**.**, always use the latest PCB versions.

112 ports.

, slot CN10 3 , slot CN10 2 .)

112

DS2000 Load Factor Calculations

The combination of trunks, extensions, 2-OPX Modules and DSS Consoles you can connect to your DS2000 system may be limited by the System Load Factor. Use the

tor Calculations

on the chart, for each installed item make entries for each consider: 5 VDC and 40 VDC.

To check your system conﬁguration:

1. Indicate the quantity for each PCB, DSS Console, and 2-OPX Module installed in the

Qty

column.

2. For each item for each Load Type, multiply the

Total

3. Add up the entries in each

4. Review installed in your system.

5. Compare the capacities in less than the entry in

chart on the next page to verify your system’s conﬁguration. When entering data

Load Type . There are two Load Types to

The number of keysets and single line sets does not affect the System Load Factor.

Qty

times the

column.

For example, two 16DSTU PCBs have a load of 6 for 5 VDC and 40 for 40 VDC.

Total

column and enter the values in

Item 2: Power Supply Capacity

Item

to your entries in

Item

and determine the capacity of the power supplies

Item

DS2000 System Load Fac-

Load

and enter the value in the

Item 1: Load Type Totals

must always be equal to or

DS1000/2000 Software Manual

Do not operate your system if the total for either Load Type

exceeds the Power Supply Capacity of your installation.

Chapter 1: Features ◆ 3

DS2000 System Conﬁguration

DS2000 System Load Factor Calculations

Load Type

Description Qty

CPU PCB 1 6 6 0 0

16DSTU PCB 3 20

4ASTU PCB 3 5

8ASTU PCB 5 8

4ATRU PCB 4 0

8ATRU PCB 8 0

T1 PCB 8 0

UltraMail PCB (FMS) 19 0

UltraMail 2000 PCB (VMS) 0 6

Telephones (Keysets and SLTs) 0 0

110-Button DSS Console 0 2

24-Button DSS Console 0 1

2-OPX Module 0 3

Item 1: Load Type Totals

(Cannot exceed Item 2: Power Supply Capacity.)

5 VDC 40 VDC

Load Total Load Total

Item 2: Power Supply Capacity

If you have one power supply installed, the capacity is: If you have two power supplies installed, the capacity is: If you have three power supplies installed, the capacity is:

Notes:

• A 4 slot cabinet can only have 1 power supply.

• An 8 slot cabinet can have up to 3 power supplies. You cannot have more than two 16DSTU PCBs per power sup-

ply, regardless of System Load Factor calculations.

• Exceeding the allowed Load Type Total (Item 1) will cause the system’s power supplies to automatically shut down and/or cause erratic system operation.

• Total DSS Consoles installed cannot exceed 4.

• The total of all station, trunk, and UltraMail ports cannot exceed 112.

5 VDC = 40 5 VDC = 80 5 VDC = 120

40 VDC = 48 40 VDC = 80 40 VDC = 120

4 ◆ Chapter 1: Features DS1000/2000 Software Manual

DS2000 System Conﬁguration

Examples of Typical DS2000 4-Slot Cabinet Conﬁgurations

● 16 x 32 (16 trunks and 32 digital extensions)

Recommended for sites with no external Voice Mail and high trunk usage.

● 24 x 16 (24 trunks and 16 digital extensions)

Recommended for sites with no external Voice Mail and very high trunk usage.

●

8 x 16 x 16 (8 trunks, 16 digital extensions and 16 analog extensions) Recommended for sites with external Voice Mail, normal trunk usage and high analog extension usage.

●

16 x 16 x 8 (16 trunks, 16 digital extensions and 8 analog extensions) Recommended for sites with external Voice Mail, high trunk usage and high analog extension usage.

● 8 x 32 x 8 (8 trunks, 32 digital extensions and eight analog extensions)

Recommended for sites with external Voice Mail, normal to low trunk usage and low analog extension usage.

Examples of Typical DS2000 8-Slot Cabinet Maximum Conﬁgurations

● 32 x 64 (32 trunks and 64 digital extensions)

Recommended for sites with no external Voice Mail and high trunk usage. This conﬁguration requires 2 power supplies.

● 48 x 32 (48 trunks and 32 digital extensions)

Recommended for sites with no external Voice Mail and very high trunk usage. This conﬁguration requires 1 power supply.

● 16 x 32 x 32 (16 trunks, 32 digital extensions and 32 analog extensions)

Recommended for sites with external Voice Mail, normal trunk usage and high analog extension usage. This conﬁguration requires 2 power supplies.

● 32 x 32 x 16 (32 trunks, 32 digital extensions and 16 analog extensions)

Recommended for sites with external Voice Mail, high trunk usage and high analog extension usage. This conﬁguration requires 2 power supplies.

● 16 x 64 x 16 (16 trunks, 64 digital extensions and 16 analog extensions)

Recommended for sites with external Voice Mail, normal to low trunk usage and low analog extension usage. This conﬁguration requires 3 power supplies.

DS2000 Hardware Default Setup with Automatic Slot Conﬁguration

Automatic Slot Conﬁguration automatically sets up your system’s PCBs when you initially power up the system. There is no longer a factory-installed default conﬁguration, and you don’t have to use system programming to activate PCBs after you plug them in. Remember, you should always

plug a 16DSTU PCB into slot CN1.

To take full advantage of all the new features and enhancements in software version 03.**.**, always use the latest PCB versions.

DS1000/2000 Software Manual Chapter 1: Features ◆ 5

DS1000 System Conﬁguration

DS1000 Load Factor

DS1000 System Load Factor Calculations

The combination of extensions, Digital Door Boxes, 2-OPX Modules, and DSS Consoles you can connect to your system may be limited by the System Load Factor. Use the DS1000 System Load Factor Calculations chart below to verify your system’s conﬁguration.

To check your system conﬁguration:

1. Indicate the quantity for each item installed in the

2. For each item, multiply the Qty times the Load Factor and enter the value in Total Load.

3. Add all the values in the Total Load column and enter the value in Item 1.

4. Compare the entry in Item 2 to your entry in Item 1. Item 1 must always be equal to or less

than the entry in

Do not operate your system if the System Load Factor total (Item 1) exceeds the allowable load of 30 (Item 2).

Item 2.

Qty column.

DS1000 System Load Factor Calculations

Description Load Factor Qty Total Load

Digital Telephone and Digital Door Box

Analog Telephone 1

Analog Door Box 0

24-Button DSS Console 1

110-Button DSS Console 2

Total DSS Consoles installed cannot exceed 4

2-OPX Module 3

Item 1: Total load for this conﬁguration

Item 2: Maximum allowable load 30

6 ◆ Chapter 1: Features DS1000/2000 Software Manual

DS1000 Default Setup

Using the factory installed default conﬁguration, your DS1000 system provides:

Trunks 3 3 6

Digital Extensions 8 8 16

Analog Extensions 4 4 8

Analog Door Boxes 1 1 2

Relays 1 1 2

Page Output 1 - 1

Music Input 1 - 1

For more on installing the DS1000 Expansion PCB, refer to the DS1000 Quick Setup Guide (P/N 80200QSET**) that came with your system.

DS1000 System Conﬁguration

Base Expansion Total

DS1000/2000 Software Manual Chapter 1: Features ◆ 7

Initial System Startup

Default Feature Setup

Trunks

● All trunks are loop start DTMF.

Use Program 1001 - Trunk Circuit Type (page 699) to change this assignment.

● In DS2000, trunks 1-12 ring on line keys 1-12 for extensions 300-315. All other extensions

are lamp only for trunks 1-12. Trunks 13-64 do not appear on line keys.

● In DS1000, trunks 1-6 ring on line keys 1-6. (Trunks 4-6 require the Expansion Board.)

● Use User Programmable Features (page 577) code #RAL or Program 1805 - Ring Assign-

ments (page 767) to customize ringing.

Extensions

● The circuit types for keyset extensions are automatically set when the extension is plugged in.

Use Program 1801 - Extension Circuit Type (page 754) to change this assignment.

● Keyset users can place outside calls by:

- Pressing a line key and dialing the outside number.

See Central Ofﬁce Calls, Placing (page 119) for more.

- Pressing

See Trunk Group Routing (page 566) for more.

● Line Dial-Up and Direct Trunk Access are disabled.

See Central Ofﬁce Calls, Placing (page 119) for more.

● At the attendant’s extension (300), key 11 is the Night (System Mode System) key and the last

key on the phone (12 or 24, depending on telephone model) is the Operator Call Key.

Pressing the Night (System Mode System) key puts the system in the night mode. See

Night Service / Night Ring on page 389.

Use the Operator Call Key to answer incoming Intercom calls queued at the atten-

dant’s extension. See Attendant Call Queuing on page 35.

ICM, dialing 9, and dialing the outside number.

8 ◆ Chapter 1: Features DS1000/2000 Software Manual

Initial Startup Programming

Initial Startup Programming (Page 1 of 2)

Step 1: Check the system defaults.

Step 2: Enter the programming mode.

Initial System Startup

• If you have a DS2000, refer to DS2000 Hardware Default Setup with Automatic Slot Conﬁguration

on page 5.

• If you have a DS1000, refer to DS1000 Default Setup on page 7.

• To check the feature defaults, refer to Default Feature Setup on page 8.

• From any display telephone:

ICM + #*#* + Password + HOLD.

Press

• The default system passwords are: Installer (level 3) = 372000 System Administrator 2 (level 2) = 9999 System Administrator 3 (level 1) = 0000

Step 3: Assign the correct circuit type to your installed trunks.

• In Program 1001 - Trunk Circuit Type (page 699), enter the correct circuit type for each installed trunk. Analog trunk types are: 51 = Loop start DTMF 52 = Loop start DP

Step 4: By default, each extension has full access to each trunk. Do you want to change

this assignment?

• For each extension in Program 1803 - Extension

If yes

If no

Line Access Assignments (page 763), assign the access options for each trunk. The options are:

0 = No access 1 = Incoming only 2 = Outgoing only 3 = Full access

• Use Program 9801 - Copy Command (page 786), to simplify your programming.

• In Program 1803 - Extension Line Access Assign- ments (page 763), make no changes from the default assignments.

DS1000/2000 Software Manual Chapter 1: Features ◆ 9

Initial System Startup

Step 5: Do you want to change the way extensions ring for incoming trunk calls?

If yes

If no

Step 6: Does your system have external Voice Mail?

Initial Startup Programming (Page 2 of 2)

• For each extension in Program 1805 - Ring Assignments (page 767), assign ringing for each

trunk. The options are:

1 = Lamp only (day and night) 2 = Ringing day and night 3 = Night Ring only, lamp during the day 4 = Delay ring day and night

• Use Program 9801 - Copy Command (page 786), to simplify your programming.

• The system attendant (extension 300) can put these trunks in the night mode by pressing their preassigned Night (System Mode System) key (key 11).

• For each extension in Program 1805 - Ring Assignments (page 767), make no changes from the default assignments.

• Turn to Voice Mail on page 580 and review the

If yes

If no

Step 7: Do you want to change the default system passwords?

If yes

If no

Step 8: Do you want to return the system to its factory installed (default) programming?

If yes

If no

required Voice Mail programming.

• Go to the next step.

• In Program 9905 - Password (page 811), change the passwords from their default settings.

• In Program 9905 - Password (page 811), do not change the passwords from their default settings.

• In Program 9999 - System Initialization (page 822), reinstate the factory installed programming. This erases all your programming

and returns the system to its initial default settings.

• In Program 9999 - System Initialization (page 822), do not reinstate the factory installed programming.

10 ◆ Chapter 1: Features DS1000/2000 Software Manual

Charts and Illustrations

Table 1: Dial Codes (by Feature)

For this feature Dial this code When you are

Barge In (Intrusion) 4

Call Forwarding

ICM + ✽32 + Extension or 0 (for the

ICM + ✽34 + Extension or 0 (for the

ICM + ✽36 + Extension or 0 (for the

ICM + ✽37 + 2 (all calls) or 8 (out-

Call Waiting / Camp-On

Central Ofﬁce Calls, Placing

ICM + #9

ICM + Trunk extension number (e.g.,

Barging-In on a co-worker’s call

✽30 Canceling Call Forwarding at an

ICM +

extension

Enabling Call Forwarding Busy/No

operator)

ICM + ✽33 Setting up Call Forwarding Off

Answer

Premise

Enabling Call Forwarding All Calls

operator)

Enabling Call Forwarding No Answer

operator)

Setting up Personal Answering

side calls)

+ Do not hang up

2 + Hang up

Leaving a Callback for a co-worker

Machine Emulation

Camping-On to a co-worker

+ Trunk number (e.g., 01) Using Line Dial-Up to place an out-

side call

Using Direct Trunk Access to place an

101)

outside call

ICM + 9 or 90-98 Accessing a Trunk Group to place an

Dial Number Preview

Directed Call Pickup

Flash #3

Forced Trunk Disconnect #

Group Call Pickup

Hold

Intercom

Meet-Me Conference

ICM

+ ✽✽ + Extension Intercepting a call ringing a

ICM

+ ✽4 + Trunk number (e.g., 01) Picking up an outside call on System

+ Extension (e.g., 301) Placing an Intercom call to a

ICM

+ #11 or # 12 Setting up or joining a Meet-Me Con-

ICM

outside call

✽ Previewing a number before dialing

co-worker’s extension

Flashing a trunk at a single line

extension

Using Forced Trunk Disconnect to

disconnect a busy outside line

+ ✽# Answering a call ringing a phone in

your Pickup Group

Hold at a co-worker’s extension

co-worker

ference

DS1000/2000 Software Manual Chapter 1: Features ◆ 11

Charts and Illustrations

Table 1: Dial Codes (by Feature)

For this feature Dial this code When you are

Monitor / Silent Monitor 6

Night Service / Night Ring

Paging

Park

Removing Trunks and Extensions

From Service

Selectable Display Messaging

+ ✽1 + Page zone (1-7 or 0 for

ICM

+ ✽ + System Park Orbit (60-69) Parking or retrieving a call from Sys-

ICM

ICM + ✽✽ + Extension (e.g., 301)

ICM

+ #40 + Extension (e.g., 301) or

trunk (e.g., 101) + 4 (to return) or 6

+ ✽38 + Message (00-16) + Hold

ICM

+ Add additional digits + Hold

Speed Dial

Transfer

+ # + System bin (200-299) or

ICM

ICM + Extension (e.g., 301) + MW

Setting up Monitor after calling a busy

co-worker

✽✽ + UNA code (01-04) Answering a call ringing UNA at

night

Making an internal Paging announce-

All Call)

ment

tem Park Orbit

Using Personal Park to Park or retrieve

a call at a co-workers extension

Removing or returning an extension or

trunk to service

(to remove)

Enabling a Selectable Display Message

Dialing a System or Personal Speed

Personal bin (701-720)

+ Extension (e.g., 301)

Transferring a call to a co-worker’s

Dial number

extension

Transferring a call to a co-worker’s

mailbox

Trunk (Line) Queuing / Trunk Call-

back

Voice Mail

Voice Over 9

Queuing or leaving a Callback for a

busy trunk

+ MW

ICM

Lift handset + ✽8

Calling your mailbox from your keyset

Calling your mailbox from your single

line telephone

ICM + Extension (e.g., 301) + MW

Transferring a call to a co-worker’s

mailbox from your keyset

Hookﬂash + Extension (e.g., 301) + 8 Transferring a call to a co-worker’s

mailbox from your single line

ICM + ✽37 + 2 (all calls) or 8 (outside

calls)

ICM + ✽30 Canceling Personal Answering

Setting up Personal Answering

Machine Emulation

Initiating a Voice Over to a busy exten-

sion (after hearing busy/ring tone)

12 ◆ Chapter 1: Features DS1000/2000 Software Manual

Charts and Illustrations

Table 2: System Number Plan/Capacities (Page 1 of 2)

DS1000 DS2000

System Options

• Classes of Service 1-15 (COS 1 normally reserved for attendants)

• Conference 32 simultaneous users in Conference (total of all Conferences system-wide)

8 simultaneous Conferences maximum

8 parties maximum in any one Conference

• Extension Hunting (ACD/

UCD) Master Numbers

• Extension Hunting Groups 8 (1-8)

• Group Call Pickup Groups 8 (1-8, 0 = unassigned)

• Privacy Release Groups 16 (1-16, 0 = unassigned)

• Speed Dial, Personal 20 bins at each extension (701-720)

See

Speed Dial (page 481)

• Speed Dial. System

See

Speed Dial (page 481)

• Tenant Groups 1

• Timeslots Non-blocking

• Toll Restriction Levels 7 (1-7, 0 = no restriction)

Trunks

• Direct Trunk Access Codes 101-106 101-164

• Line Dial Up Codes #901-#906 #901-#964

• Ring Groups 8 (1-8)

10 (20-29), 100 (200-299), 1000 (2000-2999)

Ring Group master numbers are normally 600-607.

for additional information on Speed Dial capacities.

0 = No assignment

• Trunk Group Access Codes 90-98

• Trunk Groups 9 (0-8)

• Trunk Ports 6 (1-6)

Trunks 4-6 require the Expansion Board.

Extensions

• Attendant (Operator) Access

Number

• Attendants 4

• 2-OPX Modules

DS1000/2000 Software Manual Chapter 1: Features ◆ 13

Each 2-OPX Module uses one digital station port. The System Load Factor may limit the

total number you can install. See

0 (single operator)

01-04 (multiple operators)

DS2000 Load Factor on page 3

tor on page 6

64 (1-64)

and

DS1000 Load Fac-

Charts and Illustrations

Table 2: System Number Plan/Capacities (Page 2 of 2)

DS1000 DS2000

• Digital Door Boxes

• Analog Door Boxes 2

• DSS Consoles 4

• Telephone Extension Numbers 300-333 (which includes digital exten-

• Telephone Station Numbers 34 (1-34) 128 (1-128)

• Total Number of Station

Devices

• UCD Hunting Master Numbers

• Voice Mail Master Numbers 1 (normally 700)

• External Voice Mail Ports Limited by available analog and digital station ports.

Each Digital Door Box uses one digital station port. The System Load Factor may limit the total number you can install. See

2nd Analog Door Box requires Expansion

PCB

The System Load Factor may limit the total number that you can install.

Load Factor on page 3

sions 300-315, analog extensions 31-323,

and Analog Door Boxes 324 and 325)

34 (which includes digital extensions

300-315, analog extensions 316-323, and

Analog Door Boxes 324 and 325)

Master numbers are normally 700-707.

DS2000 Load Factor on page 3

tor on page 6

and

DS1000 Load Factor on page 6

8 (1-8)

128 (may be limited by load factor)

and

DS1000 Load Fac-

N/A

300-427

See

DS2000

Paging and Park

• Page Zones (Internal) 7 zones (1-7) and All Call (0)

• Page Zone (External) All Call and zone 1 broadcast from Audio

jack (AUDIO)

• Page Relays One set in each Analog Door Box jack

(DOOR1 and DOOR2)

• Park Orbits 10 (60-69)

Orbits 68 and 69 have extended (5 min.) timers

Passwords

• System Administrator 1

(Level 1)

• System Administrator 2

(Level 2)

• Installer (Level 3) 372000

0000

9999

14 ◆ Chapter 1: Features DS1000/2000 Software Manual

80000 -70

Charts and Illustrations

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

LINE 9 LINE 10 LINE 11 LINE 12

ABC DEF

MW ICM

1 2 3

GHI JKL MNOMNO

FLASH DND

4 5 6

PQRS TUV

WXYZ

DIAL MIC

7 8 9

OPER

LND SPK

VOL

CONF

HOLD

In DS1000: Keys 7-12 are undefined.

For Attendants: Key 11=Night Key Key 12=Operator Call Key

Figure 1: 22-Button Display Telephone

DS1000/2000 Software Manual Chapter 1: Features ◆ 15

Charts and Illustrations

80000 - 63A

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

LINE 9 LINE 10 LINE 11 LINE 12

In DS1000: Keys 7-12 are undefined.

ABC DEF

1 2 3

GHI JKL MNOMNO

4 5 6

PQRS TUV

WXYZ

7 8 9

OPER

VOL

MW ICM

FLASH DND

DIAL MIC

LND SPKR

CONF

HOLD

For Attendants: Key 11=Night Key Key 12=Operator Call Key

Figure 2: 22-Button Standard Telephone

16 ◆ Chapter 1: Features DS1000/2000 Software Manual

80000 - 72

Charts and Illustrations

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

LINE 9 LINE 10 LINE 11 LINE 12

ABC DEF

MW ICM

1 2 3

GHI JKL MNOMNO

FLASH DND

4 5 6

PQRS TUV

WXYZ

DIAL MIC

7 8 9

OPER

LND SPK

VOL

CONF

HOLD

For Attendants: Key 11=Night Key Key 24=Operator Call Key

Keys 13-24 are undefined for non-attendants in DS2000.

Keys 7-24 are undefined for non-attendants in DS1000.

Figure 3: 34-Button Display Telephone

DS1000/2000 Software Manual Chapter 1: Features ◆ 17

Charts and Illustrations

80000 - 71

CHECK CLEAR

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

GHI JKL MNO

PQRS TUV

LINE 9 LINE 10 LINE 11 LINE 12

ABC DEF

WXYZ

OPER

MW ICM

FLASH DND

DIAL MIC

LND SPKR

VOL

CONF

HOLD

For Attendants: Key 11=Night Key Key 24=Operator Call Key

Keys 13-24 are undefined for non-attendants in DS2000.

Keys 7-24 are undefined for non-attendants in DS1000.

Figure 4: 34-Button Super Display Telephone

18 ◆ Chapter 1: Features DS1000/2000 Software Manual

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